REGISTERED COMPANY NUMBER: 04265661 (England and Wales) REGISTERED CHARITY NUMBER: 1094263 Report of the Trustees and Unaudited Financial Statements for the Year Ended 31 March 2025 for Cyngor Ar Bopeth Powys Citizens Advice Bureau Morgan Griffiths LLP Chartered Accountanls Cross Chambers 9 High Street Newtown Powys SY16 2NY
Cyngor Ar Bopeth Powys Citizens Advice Bureau Contents of the Financial Statements for the Year Ended 31 March 2025 Page Reference and Administrative Details Report of the Trustees 2 to 12 Independent Examiner's Report 13 statement of Flnanclal Activities 14 Balance Sheet 15 to 16 Cash Flow Statement 17 Notes lo the Cash Flow Statement 18 Notes to the Flnanclal Statements 19 to 27 Delalled Stalement of Financlal Activities 28
Cyngor Ar Bopeth Powys Citizen5 Advice Bureau Reference and Adminlstratlve Details forthe Year Ended 31 March 2025 TRUSTEES C Thomas Chair M C Harvey Vice Chair J Kearle Treasurer J Hankins T Buller (resigned 7.11.24) P R Swanson S J Kearle S E Evans S M Robertson (appointed 12.10.24) A P Osbome (appointed 27.3.25) COMPANY SECRETARY YEBell REGISTERED OFFICE Ladell House Newtown Powys SY16 1QS REGISTERED COMPANY NUMBER 04265661 (England and Wales) REGISTERED CHARITY NUMBER 1094263 INDEPENDENT EXAMINER Morgan Griffilhs LLP Chartered Accountants Cross Chambers 9 High Street Newiown Powys SY16 2NY BANKERS Natwest Bank PIC Broad Street Newtown Powys SY16 2LY Page 1
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report ofthe Trustees for the Year Ended 31 March 2025 The trustees who are also directors of the charily for the purposes of the Companies Act 2006. present their repori with the finaricial slatements of the charily for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance wilh Ihe Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019). Page 2
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 OBJECTIVES AND ACTIVITIES Objectives and atms Our Business and Development Plan 2024-2026 Our Business & Development Plan includes information about Citizens Advice Powys and includes our Strategic Objectives and Priorities and the actions to help us achieve our objectives. Our Purpose Citizens Advice Powys is a local, independent charity providing advice and for over 20 years we have provided advice seNices and support to individuals across Powys. Citizens Advice Powys is a member of Ihe National Association of Citizens Advice Service under an agreement designed to ensure advi services lo clients across all channels are protected, enhanced, and trusted. We aim to provide advice people need for the problems Ihey face. We achieve our aims by providing free, confidential, impartial advice. working with people to prevent problems happening, reducing the effect on lives, and improving individual circumslance5. We use evidence of our client's problems lo inform and improve the policies and practices in laws and services Ihat affect people's lives. We value diversity, promote equality and challenge discriminalion. Our Strateglc Objectlves Access - Improve and increase accessibility options across Powys lo provide a service that meets a wide variety of needs. Sustainability secure financial investment and funding from a broad range of sources lo build resilience and sustainability. People Traln and grow our Workfor lo develop Ihe knowledge and skills to help people move forward with the problems they face, Our people come from our local community and play a vital role in building our capacity to deliver our seNices. We value the commitment and dedicalion of our Trustees, volunteers, and paid staff, who all work hard towards our mission, aims, principles and values. Our contingency we identify and review the risks to which the charity is exposed and ensure appropriate controls are in place to provide reasonable assurance against fraud and error. Our Risk Register sets out key concerns in delivering our service and mitigating action to produce a robust and sustainable service, Additionally, we have a Business Continuity Plan to ensure that business critical activities can continue to be conducted. Our Equality, Diversity and Inclusion Goals 2024-2026 help us lo meet our identified EDI goals. Use a range of channels to ensure services are accessible and relevanl to a diverse range of people, including those al greater risk of disadvantage, detriment or harm. Speak up for people we support and improve how we identify and consider their needs. Services will be designed and costed. considering Ihe needs of those facing disadvantage, detriment or harm. Create an inclusive working environmenl, embed equality and diversity praclices and provide equality of opportunity for all. actions detailed in our Strategic Implementation Plan Our strategic context Citizens Advice Powys has a responsibility lo plan slrategically ensuring our activities meet needs of our communities, are aligned with key slakeholders such as Welsh Government, Powys County Council, Powys Teaching Health Board, third sector partners and National Citizens Advice Service. Page 3
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 The provision of advice remains a key component of Ihe Welsh Government's plans to tackle povety, well-being and mental health and will contribute lo Ihe goals of Ihe Well-being of Future Generations (Wales) Act 2015, Public Health Wales Long Term Strategy 2023-35 and the Social Services and Well-being (Wales) Act 2014. Well-being of Future Generations (Wales) AGt 2015 encourages organisalions lo consider the Song-lerm impact of their decisions, to work better with people, communities and each other, and lo prevent persislent problems such as poverty, health inequalities and climale change. The Act puts in place seven well-being goals Ihat we will feed into our Slralegic Implem entation Action plan over the next 2 years.. 1. A Prosperous Wales reducing barriers to employmenl and ensuring Ihat people understand their rights. 2. A Resilient Wales improve people's financial well-being and work to address poverty issues. 3. A More Equal Wales reduce inequalities. poverty and socio-economic disadvantages and enable people lo make informed c,hoi ces. 4. A Healthier Wales improves people's health and well-being by providing early inteNenlions, preventing further detriment an d reducing demand for services. 5. A Wales of Vibrant Culture and Thriving Welsh Language society thal promotes and protects cu5ture. heritage and the Welsh Language and which encourages people lo participate in Ihe arts and sport and recreation. 6. A Wales of Cohesive Communities - Access lo key well-being services, build cohesive communities and support communities to be well con nected and safe. 7. A Globally Responslve Wales improve the econornic, social. environmental and cultural well-being of Wales. The Powys Well-being Plan, "Towards 2040" has been developed by the Public Services Board. The vision is for a Fair, Sustainable and Healthy Powys. The three well-being objectives whlch shape the work to achieve the vision are.. People in Powys live happy. healthy and safe lives. Powys is a counly of sustainable places and communities. - An increasingly effective Public Service for the people of Powys Cltizens Advice Servlce Livlng Strategy "Transforming Together" service wide missions.. Provide advice fit for the future we'll be there for people when they need us in ways thal help make the biggest impact. Close the gap - we'll end the disparities in access and experience for marginalised people. - Take early actlon - we'll prevent more people reaching crisis by addressing problems earlier. Our Quality Access to the provision of high-quality advice services is a key coniponent in helping people understand and exercise their righls and make informed decisions about their lives. Our seNice is endorsed by our external quality standard awards. Citizens Advice Powys is accredited by the Advice Quality Standard (AQS). Client case management. Access lo up to date and relevant legal material. Advisers and caseworkers who have met the required competence and experience criteria. Caseworkers who can demonstrale ongoing experience in casework calegories. Operation of a strict intemal file review procedure lo ensure quality of advice and adherence to procedures and a system that is in place to ensure COTrective action is taken where necessary. Regular Supervision and appraisal of advisers and caseworkers. Citizens Advice Powys has been accredited by the IAQF since July 2019. As a funder of organisations providing free and independent information and advice seNices, the Welsh Government ensures that organisations it funds are effeclively managed., that the information and advice provided is up to dale and that staff providing fronl-line advice services have the necessary skills and Gompetencies to provide the besl advice possible lo clients. Page 4
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 The IAQF Wales ensures that all providers meet minimum standards in relation to safety, responsiveness. and effectiveness, but also seeks to embed a cullure of continuous improvement. Citizens Advice Powys is accredited with the MAPS Debt Advtce Quality Framework. The framework has been developed to ensure thal the range of debt advice qualifications and training programs support debt advisers with Ihe knowledge and skills lo undertake a range of activities required to assist clienls with high quality debt advice. Financial Conduct Authority As an organisation that provides debl advice and casework, il is a legislative requirement that we are authorised by the Financial Conduct Authority (FCA) and we are required to comp5y with FCA rules and regulation s. Citizens Advice Powys is authorised to conduct the following regulaled activity, as defined by the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001.. DebtdjuStlng negotiating the discharge or liquidalion of a debt, including,. disputing debts, writing off debts and fu11 and final setllemenls negolialing payment terms. Debt-counselling advising people how they can deal with their debls. including advice on the consequenceslimplica lions and options available. Credlt Informatlon servlces - obtaining credit information or amending credit records The FCA has introduced a 'Consumer Duty, which Citizens Advice Powys implemented 31st July 2023. This is in addition to the other regulatory compliance requirements already in place. The Consumer Duty principle Is Ihat "we must act lo deliver good outcomes for retail customers {Glients) and thal they can provide evidence that these outcomes are being met." We are required to demonstrale how we meel Ihe FCA principles and aims.. Act in good faith Avoid foreseeable harm Enable and support people to pursue their financial objeclives Svilabilily and treatment- consumers get suitable producls and servIs, and receive fair Ireatmenl Confidence- consumers have strong confidence and levels of participation Access - diverse consumer needs are met Page 5
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees forthe Year Ended 31 March 2025 ACHIEVEMENTS AND PERFORMANCE Review of Our Activities During 2024-2025 we have continued to provide a full advice service across Powys via telephone, digital and in-person delivery. Our web51te includes addilional online access for people to self- refer and partner organisalions to formally refer direclly. Core Volunteer Delivered Service Funded by Powys County Council. our Core Service is the backbone of our organisation with triage and advice services provided by our highly skilled volunteer workforce, supported by our paid andlexperienced Advice Service Managers. Clients accessing the service via oijr 0345 Message Line, website 5elf-referral, or formal partner referrals are called back lo identify urgenciesldeadlines and arrange appropriate appointments with our staff specialists. Our volunteer advisers work alongside our funded projects, providing the additional resource lo enable us to deal with the large numbers of people accessing our services. Our team of voluntee rs provide the equivalent of 5 working days per week. Town and Community Counci15 throughout Powys continued to contribute to the Core Service. The Trustee Board is grateful for this local communily support. AdvScellnk Services which is funded by Ihe Welsh Governmenl, commenced seNice delivery on 1st January 2020, The aim is to deliver free social welfare information and advice services, which achieves the most effective and sustainable outcomes for those seeking advice. The Seice reaches out lo the most vulnerable clients proactively to get advice service inteNention to those who most need it before they are in crisis. The funding is split into 3 advice delivery models.. Advicelink Community Focused delivery of all types of social welfare information and advice up to and including generalist advice wi th casework. Advicelink Specialist Benefits provides access lo specialist casework on a range of legal social welfare problems, supporting people with appeals and Iribunals. Advicelink Specialist Debt advice is provided by our leam of trained specialists who are fully accredited by the InstilLtle for Money Advice and the Insolvency SeNice. Provision of specialist debt advice is Quality Assessed to meet the requirements of the Debl Quality Framework with outcomes reported lo the Financial Conduct Authority. Telephone Rural Outreach SeNice using the telephony delivery channel. this project has allowed us to increase our capacity lo provide clients wilh a quick response lo generalist advice issues and specialist welfare benefit casework. This project addresses specific barriers to advice for clients such as rurality, lack of transport, affordability of tra nsport and caring responsibilities. Newiown Advice Service in partnership with Newtown Town Council the advice service is targeted at people who live within the 5 Local Authority wards of Newtown. Empowerment through In.House Advice a bespoke advice service delivered directly to people receiving help with their substance use which, aims lo prevent client's problems becoming complex, acting as triggers, and leading lo relapse. Warmer Wales expert energy advice to people experiencing or at risk of, fuel poverty and those vulnerable to the cold. Assisting with benefit and energy grant applications as well as providing practical energy advice on tariff switching and dealing with suppliers. The service also provides emergency energy provision for people in finan cial crisis. Carbon Monoxide Advice supporting consumers in vulnerable siluations by providing awareness of the dangers of CO, reduce the risk of harm caused by CO and provide advice and support wilh energy matters and supporting people wi th complex energy issues such as complaints to the Energy Ombudsmun. Claim What's Yours A Wale5 wide telephone service lo support people who are struggling financially to idenlify any benefit entitlement they are unaware of. Page 6
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 Basic Income Pilot The Basic Income for Care Leavers in Wales pilot is available for Ihose leaving care who are turning 18 years of age between 1 July 2022 and 30 June 2023. Providing a monthly payment of £1,600 (£1,280, after-lax) to all eligible recipients choosing lo participate in the pilot, via BACS. CA Powys advisers work wilh t he Local Authority lo provide advice and support to participants of Ihe pilot. Foodbank Extra service Funded by the Trussell Trust Citizens Advice Powys are working in partnership with Llandrindod Wells Foodbank to deliver the "Foodbank Extra" project. The project helps people wilh the issues they have, that lead them to need an emergency food parcel. The project helps people resolve their practical issues 2nd maximise their income, reduce their debts, solve housing, energy and other issues and aim to reduce the need t o be dependent on foodbanks and other charitable sources. Crlsis preventlon support Since Jan 2024, funded by Powys Teaching Health Board, we have introduced a new bespoke advice seNice specialising in working wilh individuals open to NHS mental health services across Powys. The service aims to: Reduce clinical staff time spenl on social issues ralher than supporting a person's health recovery. Prevent people reaching crisis point by providing timely access to advice. Improve engagement with medical treatment and support. Improve mental lieallh - Enable independence and self-management. Communlty Outreach 'Maklng a Difference" project working with local communities to research, identify need, co-design, develop. review and eslablish a new Cilizens Advice Oulreach seNice across a range of locations in Powys. Outreaches will provide regular, in-person, key points of access into our service, address issues of rural deprivation and increase our rang8 of delivery channels. Funded by Powys Association of Voluntary Organisations IPAVO). Contribution of paid staff, volunteers and Trustees Our continued success could not have been achieved without the hard work and commitment of our paid staff, volunteers and Trustees. Our Paid staff - our team are trained to a high standard, adapl to changes in demand and work hard to make things beller for people, individually and collectively. We recognise the power of good advice, to help people solve their problems and to recognise issues thal are the cause of the problems we are supporting people with. Our team are dedicated to changing the underlying causes of those problems, through our work with governments and other organisalions. Our Volunteers our volunteer team is an inlegral and valued part of our Powys wide service. They are important to the sustainability of our local advice seNices across the county. As well as increasing our capacity, our volunleers benefit from gaining new skills, personal development, better well-being, increased knowledge of com munity issues and slronger community engagement. Our volunteers lell us that they value the opportunity to: Make a positive change to people's lives. Gain work experience Meet new people. Feel valued and a part of the team. During 2024125 our volunteers contributed over 4.800 hours, with calculated monetary value of £113k. Our Trustees our volunteer Trustee Board works to ensure we operate smoothly, meet our Citizens Advice Membership requirements, legal obligations as a Limiled Company, a charity and Financial Conduct Authority regulations. The Trustee Board regularly review our operational activilies and keep pace with rapidly changing events so our advice services continue to be fully inclusive and accessible to all. As part of their governance role our Trust ees are also responsible for= Setting policies and strategic direction. Ensuring thal the organisalion operales within ils means and objectives Page 7
Cyngor Ar Bopeth Powys Citizen5 Advice Bureau Report of the Trustees forthe Year Ended 31 March 2025 Monitor risks and ensure that all the finances and supporting financial control syslems are in order. Seek the views of all sections of the community and monilor how well the service meets those needs. Plan for the recruitment and turnover of staff and volunleers. The Impact of Our Advice During the past year we deall with 9,050 requests for advice and support. This has positively impacted residents of Powys by building their financial resilience, tackling poverty and has improved their overall health and well-being. Our advice and support has.. increased people's incomes by £8.4 million helped people manage debls of £3.8 million helped people access to £3.45 mllllon of welfare benefils helped people lo get £1.16 million of debt written off Our Value to society For every £1 invested in Citizens Advice Powys services during 24-25 we generated.. £14.31 in wider economic and social benefits. Solving problems improves lives and this means better wellbeing, participation and produclivity for Ihe people we help. Total beneflt £8,935,693 £2.25 in savings to government and public services. By helping stop problems occurring or escalalin9, we reduce pressure on public services like health, housing and out of work benefits. Total savings £1,404,983 £12.94 In value to pcople we help. As part of our advice, we can increase people's income through debts written off, benefil lake up and solving financial problems, Total value £8,080.214 Partnerships in the last year we have worked with 47 different support partners, including many different statutory services and Ihird sector organisations. Collaboration with our parlners ensures longer lasting solulions from a network of skilled and knowledgeable organisations. Through these partnerships we supported 604 individuals. The difference made to the people we have supporied. During April 2024 to March 2025 people report how our support has helped them. 90'/o reported Ihey would NOT have been able lo sort out their problem without our help. 19./0 said that their problem was urgent. 65 /D said Ihat they needed action taken on their behalf. 81 /D said that their issue had been positively resolved. 72 /0 fell less stressed, depressed, or anxious after advice. 54°/o reported improved physical health after advice. FINANCIAL REVIEW Principal funding sources The principal funding sources for the charity in the year were- Henry Smilh Charily - £59,875 Powys County Council - Core Funding £51,204 Welsh Governmenl- Advicelink Community Focused £138,475 Welsh Government- Specialist Debt £74,239 Investment policy and objectives Under the Memorandum and Articles of Associalion, Ihe charily has Ihe power lo make any investment which the Trustees see fit. The assets of the charity are available and adequate to meet its obligations for the foreseeable future. Page 8
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustee5 for the Year Ended 31 March 2025 FINANCIAL REVIEW Reserves policy The Trustees have reviewed the Reserves Policy and believe that the organisation should hold financial reserves to ensure that the Gharity can continue to operale to meet the needs of clienls in the event of unforeseen and potentially damaging circumstances arising. It has considered Ihe reliability and continuance of future funding, tiniing of cashflows and working capital requirements. cover for unplanned emergency repairs and potential liabilities relating lo staff should there be closure of a particular aclivity. Unrestricted Reserves The Unrestricted Reserves held by the Charity al 31st March 2025 amounled to £318,488. The Unrestricted Reserves are held for the following purposes: Operational Reserves The Trustees consider Ihat il would be prudent to sel aside an amount of at least five months operating expenditure, lo provide cover in the event of unforeseen circumstances or falls in income. The computation of this value will be reviewed on an annual basis. As at 31si March 2025 this figure was identified as £259 k. Deslgnated Resetves In addilion, unrestricted funds have been considered, the Trustees have designated funds to be used for actions identified in Ihe Business Plan for 2024-2026. including training of new advisers, technology replacemen t and reaching out into local communilies. Contractual Commitment Reserves - The Trustees aim to build up a reseNe to ensure the organisation can cover contracted payments to staff such as redundancy, provision of locum maternity cover and the costs of any disciplinary andlor grievance procedures which may arise. As at 31sl March 2025 this figure was identified as £119k. Restricted Reserves These funds are restricted by the donor or funder and cannot be used for the general purposes of the organisalion. Their existence does not imply that Ihere has been an under spend bul may result from a variety of circumstances including timing differences between the organisation's financial year and the funding of the project concerned. The Reslricted Funds held by the charily as at 31st March 2025 amounted to £9,168. Page 9
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 FUTURE DEVELOPMENTS Cilizens Advice Powys is commitled lo 3 areas of strategic development.. - Access Sustainability People During 2025-2026 we will be working towards: Flnancial sustainability we aim to secure national and local funding to ensure ongoing funds to support core and project services. Increasing workforce capacity and resilience we will continue lo recruit volunleers and paid staff and ensure Ihat everyone has the skills, knowledge. and resources lo deliver services. All volunteers and staff will continue to be supported with their own wellbe ing. Developing multi-channel, accessible services to all client groups we will achieve this by identifying barriers, improving existing access, piloting, and introducing new d elivery channels and frameworks. Working proactively to prevent people reachSng crisls point we aim to increase multi-agency working wilh a ran9e of third sector and slalutory support organisations, raising awareness, and developing self-help options. We wlll continue to deliver ongolng services during 2025-2026 Core Volunleer Delivered Service Welsh Government Advicelink Services - Telephone Rural Outreach Servi. - Newtown Advice Service Empowerment through In-House Advice Claim What's Yours Energy advice Basic Income Pilot Foodbank Extra Crisis Prevention Support Community Outreach Development The Trustee Board would like to thank all ihe funders who have contributed to the overall success and continuation of the Citizens Advice service across Powys and look forward to working w(Ih new and exisling funders in the coming months. STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document The organisation is a charitable company limited by guarantee and was established by a Memorandum of Association on 6 August 2001. The organisation is registered at Companies House No. 4265661 The organisalion is regislered with the Charity Commission No. 1094263 The organisation is regulated by the Financial Conducl Aulhority No. 617576 Recruitment and appointment of new trustees The management of the organisation is the responsibilily of the Trustees who are elected and co-opted under the terms of the governing document. Each Trustee retires from office al the third Annual general meeting following their appointment and will be re-elecled if they wish to continue as a Board member. Registers of Members Interests and People with Significant Control is kept al the registered office. All directors of the conip3ny are also Trustees of the charity. There are no olher Trustees, All the Trustees named on page 1 served Ihroughoul Ihe year, unless appointed or resigned as shown. Page 10
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Truslees for the Year Ended 31 March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Organlsational structure Governance The Trustee Board is responsible for the strategic direction and legal compliance of the organisation and is accountable for all the acls and omissions of Citizens Advice Powys. The Board meets quarterly and al other times if required. In addition, there are 4 Sub-committees.. Human Resources (HR). Premises, Finance and Funding. Each sub-commitlee has its Terms of Reference and comprises a minimum of 3 Trustee Board members, including the Chair. The sub-committees meet more regularly lo ensure timely reviews of matters arising between the regular, quarterly Board meetings to which they report back. Executive Management The Trustee Board exercises ils overall control Ihrough the organisalion's Chief ExeGUtive Officer ICEO}. Line managed by the Trustee Board Chair., the CEO (Y Bell) is authorised by the Trustees to manage the day-to-day operational matter5 of the charity, Operational Management The CEO exercises day-to-day operational management and supervision of advice services through Iwo Advice SeNice Managers, (N Kielthy & A Schmeinck) and 2 DebVEnergy Team Supervisor (J Maskall). Other staff, some of whom are self-supervising, also contribute greatly to Ihe smooth and effective running of the organisation. The supervisory and operational activiiy is coordinated Ihrough regular Operational meeti ngs chaired by the CEO. Induction and training of new trustees The organisation places great importance on Ihe governance issues of running a charity. Truslees musl be committed to the aims and principles of the Citizens Advice service and possess specific skills of use lo the Board in addilion lo their responsibility for exercising general oversight. All Truslees are provided with an induction framework and given access to a portfolio of training on specific issues so that they fully understand their responsibilities as Trustees and employers. Related parties Citizens Advice Powys is a member of Cilizens Advice, Ihe operating name of the National Association of Citizens Advice Bureaux under a membership agreemenl which is designed lo ensure that advice services to clients across all channels are protected, enhanced, and Irusted. Specifically, the agreement sets out what national Cilizens Advice will do, what local Citizens Advice will do and, when and how membership starts and ends. The membership agreement automatically accredits the local Citizens Advice wilh relevant quality standards and monitors the performance of each local Citizens Advice against a Perfomiance and Quality Framework which is audited in a 3 yearly cycle. The framework is split inlo five key areas.. 1. Client experience 2. Qualily of Advice Assessment 3. People Management 4. Leadership 5. Financial Health. This process gives assurance to slakeholders Ihat CA Powys implements systems and processes which enable us lo operate effectively as a seNice provide. employer and volunteering charity. The framework embeds risk-based thinking, is linked to leadership, management and compliance activities and provides full accreditation to exlernal quality marks. Citizens Advice Powys is accredited wilh the following external quality marks: AQS - Advice Quality Standard with Casework AQS - Advice Quality Standard with Telephone Money and Pensions Service Debl Advice Quality Framework - Welsh Government Information Advice Quality Framework (IAQF) Regulated by the Financial Conduct Aulhority Page 11
Cyngor Ar Bopeth Powys Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Risk management The Trustees have a duty lo idenlify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance againsl fraud and error. Citizens Advice Powys has a Risk Register in place which identifies key risks. The Risk Register is monitored and reviewed regularly throughout the year. The review process will identify key priorities, and an action plan is produced to resolve any emerging issues. Additionally. the Truslee Board has a Business Continuity Plan to ensure that business critical activities can continue to be conducted. Statement of Internal Control Qur Trustee Board oversees the informalion security of all personal information that is processed about our clienls,, staff, funders. and strategic partners. Cilizens Advice Powys holds joint responsibility for client data that is held in the national Cilizens Advice Service case management system. An information assurance management team exists to ensure the confidentiality. integrity and availabilily of all personal and sensitive data is maintained to a level which is compliant with Ihe General Data Protection Regulation and Data Protection Act 2018. Citizens Advice Powys is regislered with the Information Commissioner's offi under Z7669287 and will process all personal data in accordance wilh the General Dala Protection Regulation and Data Protection Act 2018. Our Privacy Policy al . processed and stored. owy_scilizensadvice.or uk provides further informalion on how personal data is Approved by order of the board of Irustees on 29 October 2025 and signed on its behalf by: C Thomas- Trustee P3ge 12
Independent Examiner's Report to the TTUStees of Cyngor Ar Bopeth Powys Cltizens Advice Bureau Independent examiner's report to the trustees of Cyngor Ar Bopeth Powys Citizens Advice Bureau ('the Company'l report to the charity trustees on my examination of Ihe accounts of the Company for the year ended 31 March 2025. Responsibilities and basis of report As the charity's trustees of the Company (and also ils directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance wilh the requirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that Ihe accounts of the Company are not required lo be audited under Part 16 of the 2006 Act and are eligible for independent examination. I report in respect of my examination of your charity's accounts as carried out under Section 145 of the Charities Acl 2011 I'the 2011 Act'l. In carrying out my examination I have followed the Direclions given by Ihe Charity Commission under Section 145(5) Ib) of the 2011 Act. Independenl examiner's statement Since your charity's gross income exceeded £250.000 your examiner must be a member of a listed body. I can confirm Ihat l am qualified to undertake the examinalion because l am a member of Ihe Institute of Chartered Accountants in England and Wales. which is one of the Itsled bodies. I have completed my examination. I confirm Ihal no matters have come lo my attention in connection with the examination giving me cause to believe.. accounting records were not kept in respect of ihe Company as required by Section 386 of the 2006 Act., or the accounts do not accord with those records., or the accounts do not comply with (he accounting requirements of Section 396 of the 2006 Act other than any requirement that Ihe accounts give a Irue and fair view which is not a matter considered as part of an independenl examination., or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice lor accounting and reporting by charilies (applicable to charilies preparing their accounts in accordance wilh ihe Financial Reporting Slandard applicable in the UK and Republic of Ircland IFRS 102)). I have no concerns and have come across no other malters in connecllon with the examination to which allenlion should be drawn in this report in order lo enable a proper understanding of the accounls lo be reached. Thomas Landers BA FCA Morgan Griffilhs LLP Chartered Accountants Cross Chambers 9 High Street Newiown Powys SY16 2NY 2g Odober 2025 Page 13
Cyngol Ar Bopeth Powys Citizens Advice Bureau Statement of Financial Activities (Incorporating an Income and Expenditure Account) for the Year Ended 31 March 2025 31.3.25 Total funds 31.3.24 Total funds Unreslricled funds Restricted fund5 Notes INCOME AND ENDOWMENTS FROM Donations and legacies 420 420 1,082 Charltable activities Provision of Advice & Information 62,254 551,880 614,134 595,525 Investment income 9,879 9,879 4,167 Total 72,553 551,880 624.433 600,774 EXPENDITURE ON Charitable activities Provision of Advice & Information 64,105 554,486 618,591 575,552 Nel gainsl{losses) on investments 1,114 1,114 (34) NET INCOMEI(EXPENDITURE} 9,562 {2,606) 6,956 25,188 RECONCILIATION OF FUNDS Total funds brought foNard 308,926 11,774 320,700 295,512 TOTAL FUNDS CARRIED FORWARD 318,488 9,168 327,656 320,700 The notes form part of these financial statements Page 14
Cyngor Ar Bopeth Povry5 Citizens Advice Bureau Balance Sheet 31 March 2025 31.3.25 31.3.24 Notes FIXED ASSETS Tangible assets Investments 12 321 2,702 429 1,587 3,023 2,016 CURRENT ASSETS Debtors Cash at bank and in hand 14 9,096 397,575 10,071 389,284 406,671 399,355 CREDITORS Amounts falling due within one year 15 182,038) {80,671) NET CURRENT ASSETS 324,633 318,684 TOTAL ASSETS LESS CURRENT LIABILITIES 327,656 320,700 NET ASSETS 327,656 320,700 FUNDS Unrestricted funds Restricted funds 18 318,488 9,168 308,926 11,774 TOTAL FUNDS 327,656 320,700 The charitable company is entitled to exemption from audit under Seclion 477 of the Companies Act 2006 for the year ended 31 March 2025. The members have not required the company to oblain an audit of its financial statements for the year ended 31 March 2025 in accordance with Seclion 476 of the Companies Act 2006. The trustees acknowledge their responsibililies for (al ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and preparing financial statements which give a true and fair view of the stale of affairs of the charitable company as at the end of each financial year and of ils surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otheiSe comply with the requiremenls of the Companies Act 2006 relating lo financial slatemenls, so far as applicable to the charitable company. (bl The notes fom part of Ihese financial statemenls Page 15 continued...
Cyngor Ar Bopeth Powys Citizens Advice Bureau Balance Sheet- continued 31 March 2025 These financial slalemenls have been prepared in accordance wilh Ihe provisions applicable to charitable companies subject lo the small companies regime. The financial stalements were approved by the Board of Truslees and authorised for issue on 29 October 2025 and were signed on its behalf by.. C Thomas - Trustee The noles form part of these financial slalemenls Page 16
Cyngor Ar Bopelh Powys Citizens Advice Bureau Cash Flow Statement for the Year Ended 31 March 2025 31.3.25 31.3.24 Notes Cash flows from operating activities Cash generated from operations (1,483> 32,391 Nel cash {used in)Iprovided by operating activities 11,483) 32,391 Cash flows from investlng activities Interest received 9,774 4,059 Nel cash provided by investing aclivilies 9,774 4,059 Change in cash and cash equivalents In the reporting period Cash and cash equivalents at the beginning of the reporting period 8,291 36,450 389,284 352,834 Cash and cash equivalents at the end of the reporting period 397,575 389,284 The notes form pat1 of these financial slatements Page 17
Cyngor"Ar Bopeth Powys Citizen5 Advice Bureau Notes to the Cash Flow Statement for the Year Ended 31 March 2025 RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES 31.3.25 31.3.24 Net income for the reporting period (as per the Statement of Financial Activities) Adjustments for: Depreciation charges (Gain)Ilosses on investments Interest received Decrease in debtors Increasel{decreasel in creditors 6,956 25,188 108 (1,114) (9,774> 975 1,366 144 34 {4,059) 14,067 (2,983) Net cash (used in)Iprovlded by operation5 (1,483) 32,391 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.24 Cash flow At 31.3.25 Net cash Cash at bank and in hand 389,284 8,291 397.575 389,284 8,291 397,575 Total 389,284 8,291 397,575 The notes form part of these financÉal stalemenls Page 18
Cyngor AY Bopeth Powys Citizens Advice Bureau Notes to the Flnancial Statements for tl)e Year Ended 31 March 2025 ACCOUNTING POLICIES Basis of preparing the financial statements The financial statements of the charilable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP {FRS 102) 'Accounting and Reporting by Charities: Slalement of Recommended Practice applicable to charities preparing their accounts in accordance with tl)e Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019),, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act 2006. The financial stalemenls have been prepared under the historical cost convention, with the exception of investments which are included at market value, as modified by the revaluation of certain assets. Income All income is recognised in the Stalement of Financial Aclivities once the charity has entitlement lo the funds. il is probable that the income will be received and the amount can be measured reliably. Expenditure Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity lo that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregale all cost related lo the category. Where cosls cannot be directly attribljted lo particular headings they have been allocated to aclivilies on a basis consistent with the use of resources. Tangible flxed assets Depreciation is provided at the following annual rates in order to write off each asset over ils estimated useful life. Fixtures and fittings 250/0 on reducing balance Taxation The charity is exempt from corporation tax on its charitable activilies. Fund accounting Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the Iruslees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by Ihe donor or when funds are raised for particular restricted purposes. Further explanalion of the nature and purpose of each fund is included in the notes to the financial slalements. Hire purchase and leasing commitment5 Rentals paid under operating leases are charged to the Statement of Financial Activities on 8 straight line basis over the period of the lease. Penston costs and other post-retirement benefits The charitable company operate5 a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to Ihe Slatement of Financial Activities in the period lo which Ihey relate. Page 19 onlinued..
Cyngor Ar Bopeth Powys Citizens Advice Bureau Notes to the Financial Statements - continued for the Year Ended 31 March 2025 DONATIONS AND LEGACIES 31.3.25 31.3.24 Donations 420 1.082 INVESTMENT INCOME 31.3.25 31.3.24 Dividends Deposit account interest 105 9,774 108 4,059 9,879 4,167 INCOME FROM CHARITABLE ACTIVITIES 31.3.25 31.3.24 Activity Provision of Advice & Information Provision of Advice & Information Other contributions Grants 559 613,575 258 595,267 614,134 595,525 Grants rec@ived, included in the above, are as follows." 31.3.25 31.3.24 Powys CC - Core Grant Town & Community Councils Powys Teaching Health Board Henry Smith Charity PCC- Empowermenl Through In-house Advice Newtown Town Council WG Advicelink Community Focused WG Advicelink Specialist PAVO Making a Difference WG Advicelink & Claim What's Yours CITA Warmer Wales 2 CITA Energy Advice Programme Trussell Trust Foodbank Exlra Basic Incorne Pilot WG Access Partner Funding WG Winter Payment CITA Cost of Living Support Powys Teaching Health Board Menlal Health 51,204 961 2,967 59.875 26,500 4,494 138,475 96,687 12,320 35,910 41,479 22,500 34,770 29,330 6,563 51,203 810 3,356 59,200 26,500 4,506 138,475 96,686 6,103 30,122 41,479 24,150 34,090 34,704 6,563 9.833 15,102 12,385 49,540 613,575 595,267 Page 20 continued...
Cyngor Ar Bopeth Powys Citizens Advice Bureau Notes to the Financial Slatements - ¢onlinued for the Year Ended 31 March 2025 CHARITABLE ACTIVITIES COSTS Direct Costs (see note 61 Support costs (see note 7) Totals Provision of Advice & Information 605,652 12,939 618,591 DIRECT COSTS OF CHARITABLE ACTIVITIES 31.3.25 31.3.24 Staff costs Rent Insurance Telephone, Post & Stationery Travel Traininglrecruitment CITA information Computer costs Depreciation 533,641 30,275 4,347 21,540 6,345 2,609 5,357 1.430 108 491,288 24.830 4,341 23,469 5,384 4,703 5,191 5,729 144 605,652 565,079 SUPPORT COSTS Governance costs Management Totals Provision of Advice & Information 9,819 3,120 12,939 NET INCOMEI(EXPENDITURE) Net incomel{expenditure) is stated after chargingl(crediling}: 31.3.25 31.3,24 Deprecialion - owned assets Other operating leases 108 30,275 144 24,830 TRUSTEES. REMUNERATION AND BENEFITS There were no trustees. remuneration or other benefits for the year ended 31 March 2025 nor for the year ended 31 March 2024. P2ge 21 continued...
Cyngor Ar Bopeth Powys Citizens Advice Bureau Notes to the Financial Statements - continued for the Yeay Ended 31 March 2025 TRUSTEES. REMUNERATION AND BENEFITS - continued Trustees. expenses Reinibursements totalling £49 were made to one trustee in respect of expenses incurred in the performance of their duties (2024 £121 (twoll. 10. STAFF COSTS 31.3.25 31.3.24 Wages and salaries Social security costs Other pension costs 471,823 34,120 27,698 437.361 26,803 27,124 533,641 491,288 The average monlhly number of employees during the year was as follows.. 31.3.25 21 31.3.24 21 Service Providers Admini51ralion 23 23 The charity considers ils key managemenl personnel comprise the senior management listed on page 11. The total employment benefits including employer pension conlribulions of the key management personnel for the year ended 31 March 2025 were £129,322 {2024'. £123,248). 11. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unreslricled funds Reslricled funds Total funds INCOME AND ENDOWMENTS FROM Donations and legacies 1,082 1,082 Charitable activities Provision ofAdvice & Information 59.239 536,286 595,525 Investment income 4,167 4,167 Total 64,488 536,286 600,774 EXPENDITURE ON Charitable activities Provision of Advice & Information 41,466 534,086 575,552 Net gainsl{losses) on inveslmenls (34) 134) NET INCOME 22,988 2,200 25,188 Page 22 continued...
Cyngor AT Bopeth Powys Citizens Advice Bureau Notes to the Financial Slatements - continued foT the Year Ended 31 March 2025 11. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued Unreslricled Reslricled funds fvnds Tolal funds RECONCILIATION OF FUNDS Total funds brought foward 285,938 9,574 295,512 TOTAL FUNDS CARRIED FORWARD 308.926 11,774 320,700 12. TANGIBLE FIXED ASSETS Fixtures and fittings COST At l April 2024 and 31 March 2025 25,651 DEPRECIATION Al l April 2024 Charge for year 25,222 108 At 31 March 2025 25,330 NET BOOK VALUE At 31 March 2025 321 At 31 March 2024 429 13. FIXED ASSET INVESTMENTS Listed investments MARKET VALUE At 1 April 2024 Revaluations 1,587 1,115 At 31 March 2025 2.702 NET BOOK VALUE At 31 March 2025 2,702 At 31 March 2024 1,587 There were no investmenl assets outside Ihe UK. Page 23 continued...
Cyngor Ar Bopeth Powys Citizens Advice Bureau Notes to the Financial Statement5 - continued for the Year Ended 31 March 2025 14. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.25 31.3.24 Prepayments and accrued income 9,096 10,071 15. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.25 31.3.24 Trade creditors Social security and other taxes Accruals and deferred income 2,807 9,752 69,479 1,834 9,541 69,296 82,038 80.671 16. LEASING AGREEMENTS Minimum lease payments under non-cancellable operaling leases fall due as follows.. 31.3.25 31.3.24 Within one year 24,984 21.848 17. ANALYSIS OF NET ASSETS BETWEEN FUNDS 31.3.25 Tolal funds 31.3.24 Total funds Unrestricted funds Reslricled funds Fixed assets Investments Current assets Current liabilities 321 2,702 397,503 (82,038) 321 2,702 406,671 (82,038) 429 1,587 399,355 (80,671) 9,168 318,488 9,168 327,656 320,700 Page 24 coiilinued.
Cyngor Ar Bopeth Powys Citizens Advice Bureau Notes to the Financial Statements - continued for the Year Ended 31 March 2025 18. MOVEMENT IN FUNDS Nel movement in funds Al 31.3.25 Al 1.4.24 Unrestricted funds Core fund 308,926 9,562 318,488 Restricted fund5 Energy Champion MAPS Redundancy PAVO Making a Difference Basic Income Pilot PTHB Mental Health 1,650 9,168 258 331 367 (1,650) 9,168 {258) 13311 1367} 11.774 12,606> 9,168 TOTAL FUNDS 320,700 6,956 327,656 Nel movement in funds. included in the above are as follows: Incoming resources Resources expended Gains and losses Movement in funds Unrestrlcted funds Core fund 72,553 {64,105) 1,114 9,562 Restricted funds Henry Smith Empowerment Energy Champion WG Advicelink Community Focused WG Advicelink Specialist Debl WG Advicelink Specialist WG Advicelink & Claim Whats Yours PAVO Making a Difference Moondance Covid 19 Relief Fund Foodbank Basic Income Pilot General Advice PTHB Mental Health 59,875 26,500 22,500 138,475 74,239 22,448 35,910 12,320 41,479 34,770 29,330 4,494 49.540 (59,875) (26,500) (24,150) 1138,475) (74,239) (22,448) (35,910) (12,578) (41,479) (34,770) (29,661) (4,494) {49,907) (1,650) (258) 1331) 1367) 551,880 (554,486) (2,606) TOTAL FUNDS 624,433 (618,591) 1,114 6.956 Page 25 conlinued...
Cyngor Ar Bopeth Powys Citizens Advice Bureau Notes to the Financial Statement5 - continued for the Year Ended 31 March 2025 18. MOVEMENT IN FUNDS - continued Comparatives for movement in funds Net movemenl in funds Al 31.3.24 At 1.4.23 Unrestricted funds Core fund 285,938 22,988 308,926 Restricted funds Energy Champion MAPS Redundancy WG Advicelink & Claim Whats Yours PAVO Making a Difference Basic Income Pilol PTH8 Mental Health 1.650 1,650 9,168 9,168 75 {75} 258 258 331 367 331 367 9,574 2,200 11,774 TOTAL FUNDS 295.512 25,188 320,700 Comparalive net movement in funds, included in the above are as follows.. Incoming resources Resources expended Gains and losses Movement in funds Unrestricted funds Core fund 64,488 (41,466) (34) 22,988 Restricted funds Henry Smith Empowerment Energy Champion WG Advicelink CommLfnily Focused WG Advicelink Specialist Debt WG Advicelink Specialist WG Advicelink & Claim Whats Yours PAVO Making a Difference Moondance Covid 19 Relief Fund Foodbank Basic Income Pilot General Advice WG Winter Payment PTHB Mental Heallh 59,200 26,500 24.150 138,475 74,235 22.451 32,375 6,103 41,479 34,090 34,704 20,306 9,833 12.385 (59,200) (26,500) (22,500) (138.475) (74.235) (22,451) {32,450) {5,845> (41.479) 134,090) (34,704) (20,306) (9,833) (12,018) 1,650 {75) 258 367 536.286 (534,0861 2,200 TOTAL FUNDS 600,774 (575,552) {34) 25,188 Page 26 continued...
Cyngor Ar Bopeth Powys Cilizens Advice Bureau Notes lo the Financial Statements- ¢onlinued for the Year Ended 31 March 2025 19. RELATED PARTY DISCLOSURES There were no related party transactions for the year ended 31 March 2025. Page 27
Cyngor Ar Bopeth Powys Cilizens Advice Bureau Detailed Statement of Financial Activities for the Year Ended 31 March 2025 31.3.25 31,3.24 INCOME AND ENDOWMENTS Donations and legacie5 Donations 420 1,082 Investment income Dividends Deposit account interest 105 9,774 108 4,059 9,879 4,167 Charitable activities Other contributions Grants 559 613,575 258 595,267 614,134 595,525 Total incoming resources 624,433 600,774 EXPENDITURE Charitable activitles Wages & salaries Nalional insurance Pensions Rent Insurance Telephone, Post & Stationery Travel Traininglrecruilmenl CITA information Computer costs Fixtures and fittings 471,823 34,120 27,698 30,275 4,347 21,540 6,345 2,609 5,357 1,430 108 437,361 26,803 27,124 24,830 4,341 23,469 5,384 4,703 5,191 5,729 144 605,652 565.079 Support costs Management Other support costs 9,819 7,473 Governance costs Accountancy fees 3,120 3,000 Total resources expended 618,591 575,552 Net income 5,842 25,222 This page does nol form part of the slalulory financial slalenients Page 28