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2024-03-31-accounts

CITIZENS ADI'ICE ELNIBRIDGE (WESD (A company limiled by guaranlee) Report FiD&neiil S¢at¢m¢Trts Ikor th¢ y¢r Md¢d 31" Mreh 2024 Re8isier¢d Cl)arity No.1094025 Company No. 4372959 Authorised and Regulated by the Finallcial Condu¢t Authority FRN617782

Report and FIDancial State￿#16 For ihe ¢Aded 31 M•r¢h 2024 ConleJts Le¥81 and Admtnistraliv¢ Infi)rni￿lOll Report of the Truue¢ Board Indepeiidenl Exwniners. Report Ilk12 Stalem¢nl of Finan¢ial Athivilies 13 Bglance She 14-15 slat￿n¢￿t of Casli Floiis 16 No$ fomiing part of the Financial Statenw￿5 17-27

Cli1￿￿$ Adviee Elmbridge (West) Report of tke Trnstee BoArd for the year ende4131" NIAreh 2024 The direciors, who are also ille trus¢ees of ihe chari(). fly the purpose5 of charily18w, are pleased to presenl their annual report akd Ihe audiled I￿oUnts for lh¢ year ended.1 1° March 2024, LECALAND ADMINISTRAI'IVE INFOR￿lATIoN Citizens Advice ElmbFidg¢ (Wesl) 1094025 Chritv Name: Ch4rlty Registration N￿Mber. Comp4ny Reyslration14umber: FlllaD¢i￿ Co•dutt Authority Nllmber: Regis¢¢r¢d Offite Dd Operational Office 4372959 FRN617782 ElmiYid8e Commuttity Hub The Old sch￿)1 House 72 High Street 'alton on Thwnes Sutrey KT12 1 BU Trnslet Board and Attnd•es { trU￿te.$) Saralj McLeod Terence Gale Linda Bullen Joanna Buttivont. Darrell Hulls" Kaihryn K¢mi¢k Thonias Builer David Walk¢r-Smith N￿*sha Pitchacaren Anielia Berriiiian Resigned 01.03.24 AppoiDled c.hair 01.0324 Resign¢d 18.01.24 ResiEned 12.06.23 Resigned 18.03.24 Appoiffled 0.7.05.202). resigned 16.07.2023 Apwiinied 01.11.23 Appoin¢¢d 01.12 ?3 Appointrd 01.12.?3 Appointed 01.12.23 Appoinied 03.07.24 Honorary member new Honijrary member iieiy In addilion, son?e 5eniur niaN8en?ent and 2 iolunte¢r5 attend IILwd Mefflings a% eontributins observers. Bcnjamin Hyde-IIPardle Davina H¢nd¢rson Rosini Ko￿l￿nI • Fiona Lucas Rtclwd Willi4in$ Terry StyaJ)I C.Ilr K. HeweDs C,Ilr N Dodds Seulor M4Dggemenl I'ex Marwet Boume Jean Simango Chi¢f Executi￿¢ Head of Advice Services Auditor Fuller Spurling, 58 Guildford Street. Ckrtsey. KTIO 9BE Prilleipal BAnk¢rs CAF BJnk. 25 Kings Hill. Wesl f¥q4lling, Keni ME19 4TA

Citizens Advire Elmbrid£¢ (W¢sl) Report •f the Truste¢ Bo•rd for th¢ ye•r ¢ndtd 31" M4reb 2024 STRiicfiiRE. GOVERNANCE AND MAYAGENIENT CONSTITiITION e.iti%ens Advi¢¢ EJn)brid8e (West) referTed here3fter ss 'CAEW' is a priTrBle conipan), limited by guarantee. li was ineorpornlcd #s a compan> limid b), guamiiee on 13 Febrnery 2002, compftny number 4372959, and regisler¢d 45 a Charity with the Chariry C.omniis$ion 3, O¢lober 2002. nuMbeF 1094Q25. The company as estsbli51Kd under a Nlemornndum of Association which established the objecis and poi¥ers of the charity and is go￿¢Med linder lis Anicles of A5SOCi&tion. In the event of ihe cthnpany being wound up. members 4r¢ wuir¢d io contribute #n an)ouni not exceedittg £ l. l)ireetora The dtr¢ctL)T4 ivho ar¢ also the Irusi¢¢s of lh¢ chaTit> for ikne purposes ofcharity law, and who Served during ihe year and up to Ihe date ofthis report are set i)Ut on page I AppollltDient of tYu$t¢¢& induction and irlning Th¢ Articles of A5$￿1110n proi'ide tlial the number of direc￿ 5hAII nth be more than fifteen and noi less than three. Trustees are ekcted for a three y¢4T tcnn and Telire in wlation. The 1'r￿lee Board consists of.. a. elected irustees: nornially restdeni in the areu of CAEW'S borough of ElmbTsdg¢. ele¢ied 4t an Annual General ￿￿1￿8. Co￿pIed irusiees appointed by the truslee boar<l provid¢d ihe iotsl number 0fto￿ted trus￿¢5 d0¢5 not ¢x¢¢¢d on¢ third of ihe InJ5ttt board We actiirely en¢ournge attendance ai Ihe Truslee Board meetings by key fund¢rs such as Elmbridge Borough Council: as well as kw. members of ￿aff and i'olunt¢ers. Tli¢ Trust¢e Board seeks io ensure tlial the conimunity served b). lh¢ ch￿tt), is llppropriatel) refle¢￿d through ihe div¢T55ty' of ihe Trusiet body. Trusitts ure r¢cruid ihrou¥li advertisiiis vsp ils w¢bsiie, Reach, Voluntsry Action Elnibrtdg¢ and other iecruilmcnl or¥anis&tton$. as well 0$ fron) members of I1)e public who ¢xpr¢ss #n inieresl. N'eiy tNstees are provided with an IDduction Pack containing the Memorandum and Anicles of Association tog¢ther with the most recent A￿0￿￿t5 and Annual Report. This is followed up with an indU￿10Th meeiing with ￿levan1 members of the Managemcnt Teom and ih¢ Chair of the Twstee Bo&rd. This providvy vpportwiiiy to learn more abo￿ tl)¢ work ofcAEW, f(Ktss on rU￿C￿l Board prioriii alld to assess individual trnining need5. OrgaaisiloH The charily uperates froni premises I￿Sed 1.roni Elmbridge Borough Council. and froni various outreacl ¢entreg in its area of operati1￿￿ A Trustet B0￿d. ¢ompri$ing directors of ihe clmrity has be¢n ¢stablished io moniwr tinancial polici#y, strai¢gi¢s and pro¢edur¢5 and io take ccnatn decisiohs in accordance with the del¢gated Jx)wers. The Trustee Board meets, as a minimum, four times a year to dd¢rnitne over￿1 poli¢y •nd ov¢TYiew th¢ furtherance of the ¢harity'S objects ￿1th addilional meeltngs as required. Th¢ T￿￿¢# Board M'orks within the guid¢line5 of the Code of Conducl published by Citiz¢ns AdYi¢e. It incorporates the Nolan principles of 5t81)dards in public life w'hi¢h aims to ensure iIFal all Irustees ob￿ve the liibliesi s¢andard5 of propriety and a¢ts iii ihc beb'l inier¢sts of Ilie Citix¢ns Advi¢e service 1411 times.

CitfrLtns Advite Ejmbridgt (West) Report of (ht Tr•s(¢e Bo4rd for the yer ended 31" March 2024 A system of delegation is in plac¢ and day io day responsibility for ihe provision of s¢rvi¢¢s r¢sts wilh Ihe c.hief Executiv¢ 4nd in lier absence wilh ihe Service Managers. The Chief Execuiive is responsible for ensuring thRt the charity delivers the s¢rvices specified and thai key Performan￿ indicaiors 8r¢ ￿￿1. The Chi¢f Execwive is entitl¢d to attend Trustee Board Meetings and is responsible for feporting 10 the Board on tli¢ perfOrnw￿C of the th￿lty and oli slrhtegic opportunili¢s that arise to develop tlie services of ihe charity. The Servtce Mttnagtts. who rq>ort to the Chief Exe¢uliv¢. have rtsponsibility for the day kn day service delffivery and individual supervision of their ieam of staff and volunteers. Th¢ Cliief Executive and Service Managers attend Tmstee Board Mcdings along with 2 volunt¢¢r advisers: of M4M)m have Voiing rights. Rel¥t¢d pxr¢l¢s C.AEM' is a member of ffilizens Advice. the nional association for the C,itiz¢ns Advice smiice Ihrou¥houl the United Kingdom. M¢mb¢rship of the Nlional as50Giation r¢qutres the ch8rif8ble ¢oiyip8ny io 8dh¢re lo rigoriAts st8Ad&rds in Tespecl of 801'ernan¢e. organisational practiCC5 and qualiiy of advice. The Ciii2¢ng Advice Memb¢r5hip Scheme requires ni¢mber organisations io maintsin perfonn8nce stsndards through a progrninni¢ ¢alled ihe 'Pcrtornwic¢ Qualitv framew'ork". and 'LeadeYship Self Assessmeni.. Menilxrs undergo 8n annual revieiv of ￿andardS Ind an on-site insp￿tio￿. condilions pemiitling, every tlwee years by Cilizens Advicc. Ai a local l¢v¢l the charity is giiided b). local policies and strdlc8iC5 and is an ￿tive menjber Df many 10¢41 forums, Elmbridge Older People's Advisory Boarf DWP Liaison meeiings. Elmbridgc Equalities & Diversity Forwn, c.rown Prosecution Involv¢meth Panel. 14e81th Intern'ention Sirdieg) Panel artd Homcl¢ssn¢ss Forum. Rq)resentsiiM on ihese w)UP5 has proved invaluable to the ¢harity in eslablishing improved links within the Ctxnn)Iinity and idenlify'iiig policy developmenls and ￿ndIng opponunities. IAle iiieei with our partners witliin the local autlioriiy and other agencies io ¢onlinue io dev¢lop gix)d work'ing praclices and 5¢r4'i¢es. As pttrt of the involvement in the r)omeslic Abuse arena ihe charity is a foundingi membcrof the Surrey Domestic Abuse Pgrtner5hip (SDAP) providin& iviih ihe oiher 3 p8rtiiers. key sllPPOrt and ￿sist￿liCe in tlie area of doFne5tic abu5¢. Th81 organis8tion lias both tr￿￿et ond chief execul?v¢ stru¢tures of nieetings to monilor and guid¢ activities. liisk mn#gtmeol The direciors have reviewed Iheir procedtwes in ihe lighi ol'corporale goiiernance Buidance contsiiied within tlie Siat¢nheni of Reconimended Prnctice "Accountin￿ and Reporting b> Chariiies.. A risk ass¢ssmen¥ rq)ort 1$ conlaind within ihe business plan aThJ anticip&tes potential Ch￿￿¢$ lo the enviromnenl in which CAEW is wothing and highlights ho￿, Ihe5¢ M'ould impaci on its s¢rvices. In ddition Tru¢e Board reviews the currenl risk assessmeni •1 each board m¢¢lin¥. C..AEW fa¢es a rwi8¢ of operntional risks and the key to successful risk man&gem¢nt 15 ts) idenlify potential risks. th¢ likelihood ofthcm occurring ond ihen obviat¢ their tmpa¢i. The Risk Asstssmenl is 4 fonnal stsi¢iiient of CAEW'S iisk n}w)74g￿llc￿I strate¥y and how the impad of potential risks Can be minin?fSCd.

citi￿nS Advice Elmbridge <West) Report ol ihe Trustee Board for the year ended 31" M4r¢b 2024 Idenlifying ihe risks is an impDrLwt elemeni of risk managemeni and has be¢n gi%rn deuiled and Careful consideration. ATeks Ivhich h¥ve been cover¢d in this pr(Kess include: aciiviiies and sen'rces underiaken by the organisati our objective5 targets and outputs required by funders wid others the operdlinbr strueiure ternY41 fa¢¢ors (statulory obli8alions. relationships fund¢rsl compariso]L4 With ather Local Citiz¢ii$ Adi'ice #nd Comparable organisations past perforniance and Prei'ious enc1)￿1¢red. C.AEW's objectives. its IN¢n￿ owisolion and the rthvironmcnt in which il op¢rnle5 ore ¢0O1inually evolving and as a result. the Tisks it faces are conAanL Organisational &u¢¢ess derives in part, fmm successfLII risk taking and so the purpose of inlernal control is lo help manage and ¢ontrol risk appropriately rather than io eliminote il. The folloiving measures iyill help minimise die risk5 inlierent in any large and diverse voluntary sector organi5aiion H,hich relie5 on th diier5c rang¢ of fvnding to m¢et 011 ils ¢ommilm¢nts: l. Th¢ Tn￿le¢ Board ￿08n1s¢s ifs role as the uliiniale 3￿bority with re¥ard to Ihe govemancL uftl)e orgtthisaiion. The managemeni teani and stsff ￿a￿lse ih&t they opernie H'ith delegai¢d auihorily. 2. Effec(ivc apprnisals ot'the Cliief Executtw¢ and m￿age￿)ent Te4m. 3. Inl¢mal management and supervisory controls which minimi&¢ riyk uffailing lo deltver on cxistii)g grJni agrcements and ¢ontra¢ts. 4. Staff a￿r¢￿eSS of sources of and the consequenccs arisinu from any failur¢ to ddivtr serwices in line w'ith granl agreements and contra¢ts. 5. The effective use of probaiionary period& J1￿1)01der perf￿n)￿nCe reiewi. stslT supervi5ivn, and 14R policies to prommty identifv and deftl Mrylh issues of conc￿. 6. Regular cAse sheet ¢liecking.. Independent File Rei'iews, and training to ensiire quality. 7. Regular revieiv and ai1olysis of slaitslics lo enswe tsrgets are met. 8, Maintain good relaiionships ￿'ith fimders to identify poieniial fulwe funding PToblem5 and polenti•l funding opportunilies. 9. Ensure ad¢qu4te financial reserves. 10. Regulur financial moniioring &g8inst aonual bud8a. I l. Good ¢oinmuni¢&tion beiiyeen volunteer& staff. th¢ man￿Ven￿nI T&im and Ihe Trust¢¢ B0￿d. 12. ltrlaimaining indep¢ftden¢e and polltical neutrality (o avoid conflicts of interesls. Procedures are in plac¢ to ensure compli•nce ￿'1th Health Safety legislation ¢overing staff, volunteers, clienls and Olher ViSiii)rs. Lompliance with Citizens Advice NatIOE￿I Membersliip Schei)ie ensures a ¢on$isl¢nt qU81ity' of delivery for all operaiional aspects of ihe chariiy. The Cliarity ha5 Safeguarding poli¢i¢s and proccdures Covering children and wulnerablc adults. All poli¢ies ￿e revi¢i%'ed regularly. The T￿￿¢¢ BoaTd overs¢e the inforn￿(lOll 5e¢wi¢y of all personal infomJaiÉon of our ¢lienls, stalT, funders and stral¢gi¢ pllnners ihal is proce&sed. li holds joint r¢5pon5ibility for client data t1￿1 1$ held ID our case m￿?￿￿¢m¢nl sysiejn, witli ihe iialional Ciiizen5 Advic¢ S¢rvi¢e. An infonnaiion assufdnce monagenieD¢ t¢ani exists to ensure the ¢onfidentiality. Inte￿Ity and availability of 411 personal and sensitive d81& is m&itttsined to a level which is complianl with the requirwnents the Gen¢rnl D8ta Proteclion R¢8ulotion and Dats Protection A¢1 2018. Objtctives actlviti CAEW is a public b¢n¢fit eniit}I whose objecliiie is to provide services to members of th¢ public as s¢t oul below, And do¢s hot operale to provide a financial return lo lis Members. The thjeris" of t1￿ Charity are as set oiit in the Nlemorandum &nd knicles of Associaiion. Its services are ¢onsisteni with I1￿ rwiii aims ofc.iiizc￿ Advice n8m¢ly= "to provide the adYl¢t people for th problems they feÈ" OJ)d 4tto improve tht pvll¢1￿ pra¢ttres •h•l gfftel p¢oplt'$ 1Svts" Its services are also consisienl M'iih the four stsled Principles of C".ilizens Advtce nwnely: 61Free* Indtp¢ndeD¢, Imp2rtiAI and C'.onfidential': Its objeclives Jre clearly laid oul IM lis menior￿ldUn7 and Artioles of Association..

Cilizeu$ Adviee ElmbAdgt {West) Report of the Tntstte BoArd for the yelr tmd¢d 31°14lirch 2024 CAEW'S obj.ecis are Yo PTDtiiote charilxble purpose for the b¢N¢fit, but not limited t￿ the eommunity of Walton, We￿brid%¢ & Htrsbam surrounding ar￿S (4lhe •r¢H of benefit.) by Ihe ads'#fft¢emelll of ed￿ell0￿, th¢ prot¢etion And pres¢n•lion of bealth, Athd the relitfof pDI'erty. sickness and diJlr¢ss'. Th¢ k¢y power li exercises ith fi￿her￿nce of the Objeeis is "lo estsbligh C.i¢i¥ens Advirc Elmbridg¢ (Mest) ¢evtre lo providt 4 fret, confidential and iDlPartÈ#l strv¥¢e of advice. training. inlornation 8lld xdviee for the public and for the implerneDIAlion thertof." Having been in ope￿10n sii)ce 1947 providing frrt, independeni. impartial. and confideniiaj advice to the citÉzeTrs of We&1 Elmbrid8e and surrounding ar¢4 the directors saiisfted that CAEW fully ompli¢s wilh ihe guid￿lee on public benefit supplied bv the Charii), Comn1155ion. This is ampl). demol￿¢91¢d bs, the CAEW Grakl .4greem¢nl whirh il produces evers. Iwo years in conjunction with it5 prin¢ipl¢ fi￿der Elnibridge Borough c.ouncil. A key requiranenl of ihe Service Level Agreement is the produrtiiiii of an ?iiual Busiiie5s Plan. Wl)ilsi its prin)ar)' purpose is to a process by which CAEW'S Trustee Board can monitor progress iowards achievin8 lh¢ Business Plan. Ihe plan also serves 18 a ofinlern?l tsrg¢t5 4nd oiilpuls. for stolT and volunteer5. In il)is inclusivaiess ond collective responsibility abo￿ C.AEW's k¢y prÈorili¢s ¢an be engeiidered leading lo impfo¥¢m¢nts in service delivery. As part of il)e infvolvein¢nt with SDAP th¢ TepoTts lo the le8d member wlio in turn rctxirts to the commi5511￿ing pwtÈes as reqUI￿d under ihe contr￿£ #t￿4￿d￿ WEF l April 2020. AC'HIEI'EfvIENTS AND PERFORMANCE IN 2023-24 Th¢ Charitv d¢livers its services from ih¢ Elmbridge Community Hub ai 72 High Stre￿. I'alion on Thames and ai wireach cenlres in the areas it selves. The main areas oj'chariiable aciivitv arc- a) Ilie provision uf *dvice iLfornialioD strn'ices lothe ¢ommuniiies of Walion, Illeybridge ai)d H¢r5ham and 5urrouhding areos b) the proi'isiott of 8 Speciall￿ domesilc abuse ￿1vIce and related children's Se￿]CeS in Nodli SurT¢y a¢ross tlie boroughs of Elmbrid8¢, Spelihorne and Epsoin and Ewell. The charitable acli¥'ities ar¢ d¢xrtW in mor¢ detail b¢lpw with their acliievements and pertorn)ance: Advlct InformatlOD s¢rvkes The C.lthrily provides fre¢. confideniial and impani81 advice and Inf￿n￿lI0n seTr'ic¢s witliin Ihe Cominunities of Walion. Weybridge and Her51iam s￿￿oundIng aT¢as regardle55 of a8¢: gendpr. ¢xualit}', disability. rac¢ or Y¢ltgion. The sertrices are deltver¢d Thi11i5n ihc aims tynd principles of the National A$$￿18110n of Cilizens Advi¢¢ by bLth Yolunleers and paid slaftio: Provide Ihe advice ptople nted for the problems fate #nd Improve the poliries pr4¢tices that aft¢ti p¢oplt's livts lli¢se seFvices cover a large rnttge of subjects including.. debt & mon¢y advice, employmenL consumer Inatters, Money Advi¢¢ alld M'elfarc benefits, liousing wid hoi)i¢l¢ssaess, Iwl s)st¢in, immigralion and naiionality, Telationslisp s¢paratiott n￿lle¥s and ri￿￿s. W¢ otycr spe¢ialisl advice in ivelfafe, n)onw". housing and ¢mploym¢ni issues. Services are delivered by dropin. appoinimenls, tej￿hone. enlttil. )nd home visits wh¢TC resourcts

llow. Butli loGal 4llid ithiional H""ebsiics prol'idv inforjiiaiioii and advi¢¢ and waJ5 of acLessing lh¢

ser%'i¢es.

Ci¢iztD5 Advice Elwbridgo (Wtst) Rporl of the Trustet Board for the year ended 31. Mareh 2024 Core fijnding for the advi¢e servi¢es ar¢ provided by ElmbTid8e BLYou&h Council. The service is delivered by a team of trained volunteers and .15pecialist Case workers. Il'e have one menibcr of stair wlyo pmvides adthinisfrnlii'e support an advice session supetwisor, whD are both nianaged 8nd 5UPPOrted by ihe Ser+'ice mal￿ger. The overall operditonal Service is the resw)nsibility of ihe Chief Executive. In the year under revieii, substaniial voluniett hours were donaied ihrough our n￿1v￿rk of volunteers. Outr¢a¢h s¢rvlt¢s: An ouire#ch dropin session isoffered as part of the Charity's core servi¢eo1 ￿￿TT0￿s eoiiimunity localions in Elmbridge M'est. This sen'ice is delivered by volunleeis. The Charity is most grateful io Elmbridge Borough Council for its continued support and grnnt Jided Wif4re RpfTrnn- Dbt #nd Monry Advi¢¢ The Charily re¢¢iv¢d funding from Elmbridgie Boroughcouncil, W•lion Charity, PA Housing to provid¢ speeialisi debt & b¢nefil advi¢¢ s¢rvices io its clients affecied b). w¢If4￿ reforni. This has enabled us io provide more services across a Wer reach of cli¢n¢s. Specialist Older Ptople•s Welf4re Advlxory to residen1¥ of W¢ybridge We receive fvndittg froin Elmlxidge Borough C.ouneil lo deliver ali Old¢r People's Welfare Advisory service to ulder ¥¢5idenls of W¢ybridge. This ￿lee is delivered by an eniploycd tncmber of sthff from leybridge c.ommunity C&itre and b)". honie visits for a tot81 of10 hours peT wetk. Mle ar¢ grat¢ful to Elmbrid¥e Borough Council for ihis needed servic¢ in an area with An increasing older population. Research C'.#nkp%igJs The C.Iiarily has been active in dei'clopinbi its s0¢ig1 policy ii'ork in line ii'itli Citize1￿ Advice Mandards, Tl 14¢L)d of Advic¢ S¢rvices is responsible for tliis Jrea of ii'ork wliiLli includttTr=" .4di-.isers discusSTngv TnatieT5 of so¢ial policy in interTriews M'iih clients, supplying Bureau Evidence fonns lo Cilizens Advice. c.hanges have been m8de nalionally lo in¢reuse qidity of besl evidence fornis that are far more ¢o1np￿htnSlvc in quality and detail. therefore the rv4uiremenls vhanucd lo a minimum of one per Ixwew per mMIh. Supplying articles to local newspapers Liaising ￿'11h Ii)cal MPS RepFesenlation on local fomms b), various member4 of slafT. ¥n¢liKling inemkrship of Nonh Surrey CA soci81 policy cluster groi1￿ Elmbridge Older P¢ople's Advisory Bi)dy" Ehnknidge Homelctsn¢ss Fornm: Suffcy DA Communi¢#tions Group; Elmbrid8e Eqiialities & Diversily Trwum. aiid the Elnthridge partr￿TShip of support agtsicies. NTrrth Surr¢y D(kmestlt Abuse Strvlc¢ {'NSDAS') Tht follow'ing two Sen'le￿ were p¥rt of CAEII, Mp fo 31 Manh 2024. Tbe> tontÉllue to b¢ ayallable xt Elnibridg¢ Communlty Hub. delii'er¢d throuEb iht separate charity NSDAS following the rharil) split 8nd busluw Iransfer OM l April 202fjL iv) OutreAch Sen4¢¢ Thi5 spc¢ialisl s¢rvic¢ is avai14ble aCr￿S three boroughs in north Surrey - Elnjbridge. s￿lthOrn¢. Epsoin wid Ewell. This 5ervi¢¢ is part of the SDAP. The provision of services b¢in¥ conlraaed fwm ESDAS as ihe leèd purty wilh ¢ath niember of SDAP. Childnn and YouD& people AtTerttd by Domestie Abuse Tl* service includes one io one work cliildr¢n siYECted by don)¢stic abuse: health) relationship sessii)ns in schuols acn)ss North SurTe)' 4u)d close w)rking with SvtTey's Childien's Sctvices And Earl), Help. The seri'ice is deliver¢d b), t￿0 nienib¢r of staff WIK) is managed bv il)e Youih S¢rtrices Manager.

Cilizens Advice Elmbridge (W'est) Report o(Ibe Trvstee BoArd for the )ar ended 31" March 2024 The Trnslee Board ivould like to tsK"e this opportunity to thank all our fvTrder5. 4)ur staff and all our volunteers for the sernii¢e and commitmeni they si%'e to the (Tharity and the commuiiity the), serve, Yiihout whose supptrrt w¢ would not be able to provide ihe beneficial services. Training All the volunteer5 aiid stsff r¢ceivtCoDiprehe￿2ve IraRI15ngwhen joit)ing t1￿c.A se￿4ccU1)d have regulur on%oii)g Irainiug dcvelopm¢nl opportuniti¢s to Incr￿Se iheÈr knowledge &nd Areas of expertise. Staff and volunteers also have pemnal developmenl plans that gre reviewed aniiually illrou￿ tlie Appraisal proce¥s. Each year we conduct n irainingne¢&s analysis and fron? our findings creale the >¢arly training p18n. We use a w'orkforce development plan to assess our service n¢¢d$ itt the firture and WI￿1 trainittg provision is requiyed to ensure we have the adequate skills and expertis¢. Vglu¢s The C.hariiJ' endeavours lo secure funding for both its CO￿ service and the de¥elopnienl of spe£ialisl s¢rvices asapproprittie io meet the needs ofihe local ¢oniniunity and upho14ts die principle ofparln¢rsl)ip working and developmenl. The Charity employs its statyand recruits volunte¢r5 io deliver lis core and specialist services with full r¢&>&rd to ¢qu8lities & div¢tsi¢)'. li also htts a Digiiity at Work. Poliq. It endeavours lo tmprove 8ccess its servi¢es for ill groups and to make ils ser¥'i¢e appropTiaie to Ihe individual. lilNANCIAL REIIIEIV In¢omt ¥JDd Net Suyplus (or the year 11ie Cliarity-coniinued ITr grom, in 2024 3nd genernied total tnconic of £1.180.2601£919.136 -2023). increas¢ of £261.124 (28%}. The JW surplus for the vear Tras £l16.0?4 {£56.281- 2021). This leaves £457.915 in total reserY¢ cattied forward, lif whith £182.852 (£113.587- 2023) remaihs as Te#rt¢ted reseTYe5. Prinripal Funding Sources Core xenlce- Ihe cli1e￿ Adwce undJMfvr4I￿1ull Service 4'.ore tiinding of £111210 (£111,210 2023) was by of an #nniial graiii under the iernis of a ¢wovv¢ar Smice l.evel Agr¢enieni wilh Elmbridue Borough c.ouncil. Funliet funding ivas generaled fTom wious oil)er local fuiiders naniely Eimbridge Borough C.ouncil, Surr¢y Count}, Com￿11. PA Housin& Mlalton Charity. Nntional C.i¢izens Advice, The Lottery. Posicodt S￿l¢ly. C'￿￿{11￿}1ty Found￿10￿ for Surrey, ￿'CybrIdg¢ Lands C'harily i¥d the Truss¢ll Tru.s¢ lo deliv¢r additiontsl reiatod scryives. Nvrth Srrey Donmli¢.4bse SenY¢e (NSDASJ- li re¢¢iv¢d £698.481 (£558.03S - 2023) in groni wid contract income durin8 the year from a number ofsourccs to deliver & domesti¢ abuse outreach service across North SutTey. Further fundin¥ was received from Llosds BanL Foundalion. Henry Sniidi. Elmbridge Borough Council. Spelthorne Council, Epsom & Ewell Borough Council, Comniunily F¢undalion for Surrey aijd die W'81ts)n Charity. Other Ineome- We would like io thank our lo¢al community who ¢onlinue to 5upp)ri us through doi)ations and support for hardship fvnds. Th¢se incllide Gri)undworks, The c.harities Tt7￿, WA15ingh8m c.are Htyne. IVeyLYid8e Waitr05e and Cffjop Comrnunity Fund. Chrlty Yestructure We Ikli&hted that Ihe swcess of ovr dixnestic abus¢ (DA) ie&n OVLY recent Jiears has ni¢ant thai lh¢ DA effort is now realty to enter next chaplcT a5 a separa1¢ ¢liarity whil¢ retasning its existing NSDAS brand. As llrll as giling our D.4 t¢ain llie fr¢¢doni to chart tIiT own firture, il also prol'ides ￿1 opportunity for CAEW to continue io groiv our 5eThTices ivith nthv iniiiative thal achieve increa5¢ accessibility for our communil>'. From l April ?024. C.4EW and NSDAS underm-ent a cl)arity spliL NSDAS biisii)ess trnnsr¢￿¢d 10 ifs Ovhll ¢liurily'"NSDAS"

CiiSztn$ Advlre Elmbridge (West) Report of Trmstte Board for the year eknded 31 i¥lrch 2024 R¢strves poli¢y The res¢rnes policy is reviewed and adjiisled where necessary on on w)nual basis. Reserve5 aT¢ r¢quired to providc sullicienl fvn(t% for cash floii, purposes and future uncertainiies. Ow ¢ore furtding is provided by public sector l)odies thnd ihe long trm) futtwe ofthese funding gtre4ms ai existing levels is un¢¢rt3xn. N(¥) publie sector fundtng sources are short tenn (1-3 )eaTs), whicli also places pressure on ￿1)di178 conliLiuils'. ond ¢hefffore potential pressure on reser4'es. lThere is also ihe need io make provision for aiuior),. conird¢tual or other liabilities includin8 an). deficil in the pension fund. In additiotl Certthiii unrestricted designat¢d reserves con be required for specific proj¢cts and &diviii¢s ihat 5pAn tmo or more finanrial )reors. These funds gre set aside at the discrdion of th¢ Board and may be rewrned ro gei)ernl resetve5 when a proje¢1 15 ¢ompl¢d. There is a150 4 need lu hold iii reservc funds for wliich the donor has specified a specific purpose. Ihese are cl8s5ified as ￿$triCted funds and inay be repa>'&ble should lh¢ funds noi be spent. RestYi¢ted rts¢r4'es- Ai ih¢ bala￿¢ sheet date iotal restrided re5¢rYes Ore £182,852. Ilni.￿tricI¢d reserves general fund- This cuniprises 4 8enernl reserve of£ry75,063 H,hich provides a fund a&iainst unfores¢¢n cvenlualities in¢ludin8 the pension fund liability of £585. The Trus￿¢5 consider thai the reserves M.hilst adequate are excessive for the charity and in the future need lo be in¢r¢as¢d io alloiy for ih¢ ￿PansiOn of a¢iivilies. Stutoment of dlrtetor4' reponslbillli¢J The Direaors {who are also Intskes of C.4EW for the purposes of charily law) are responsible fpr prepttri￿ Ihv Dire¢iofs' Rewrt and the rETr8￿1￿1 stsm¢Dts in accordaiKe wilh Applicablc law Uniled Kingidom Accounting Siat)dards (Uniled Kingdom Generally A¢¢epting Accounung Prathice), Coiiipan> 14¥¥ r¢quir¢s the direclor5 lo prepare financial $￿ementS lor each fi￿ncIal y￿r K,hich ¥vj%'e

tsue and fair view of ih¢ stale of affairs of Ihe chariLible company and ofthe iDcomii)g resources aiid

applicuiioii of r¢sowr￿. includin¥ income ¢Apcndiiur¢. of Ilic Clwrithble c(llnpany for tliai p¢riod. In preparing, thes¢ financial sialements. lh¢ direaors are required io: Sel¢¢i suiiable accounling puli¢ies and then applv them consisiently; Observe the methods and priDciples in Chwiiics SORP. Make judg¢rn¢nis and eslimales Ihot ate reasonable and pri￿¢￿. State wl)dl)er applicable UK Acwunling Standards have been followed, subjccl ¢0 an) matcnal departu￿ disclo%d and C￿1￿1￿¢d in th¢ finthnrial stat¢n)¢nts' and Pr¢pr¢ the ftnahci41 s￿len)enIS L)n the gotft¥ C￿)Ccrn b&s¥s unl¢ss li is inoppropriydie to PTesiini¢ that the charitable ¢ompw?y will continu¢ in bussntss. In so far as ihe directors ar¢ al￿re. ther¢ is no relevant infomiafion of which the ¢harilable c(ympany's auditor is unaware; and thc dirertors have taken #1151ePS that th¢y ought lo h#v¢ token to mak¢ ihcmselves 4ware of wiy r¢l¢i'oiit audit ittfon*atioh) and to establish thal ih¢ audiiors are pware of tlmt iiiforffl81ion.

CitizeDs Advice EIMbridEe (Wttt) Repori of ihe Trnslee Bogrd foy the year ended 31° NIAr¢b 2024 The direciors are resw)nsible for the maini¢nan¢e atKI ime8Tiry of ￿1¢ corpornte #nd financial infomiali01i includ¢d on ￿)¢ c.haritabl¢ ronipan)'5 websile. l.eb?ilalioii in Ihe lJi)iled Kingdon? gov¢rniDgy the preparniion and di%semii)oiion of the ￿n￿}CIal stakments ii)ay ditTu froin legisl￿10￿ In otller jUrisdi￿10n$. Audltor4 ruller Spwling appoinl¢d as the Charity's IndeFlldent Auditors. havinb> been Independeni Exaininers for the preYiov5 ye&T. This report has been prepred in accordance wilh SORP (FRS 102) aNI the s￿1￿1 provisions of Part 15 of the Companies Act 2006 relaiing to small compw)i¢s. Approved by ihe Trusteè Board on b¢hlf by: 6 lJ)vth4 20Z4 $i8ned its MLJ. Terentè G Chair

rt of the llldt ndent Auditors ¢0 the Members ."iliztlls Adiytr Elmbri Opinion 'e have audited the fsnllEKi81 stst¢mw?ts Cilizens Advice Elmbridg¢ (West) (th¢ 'charilabl¢ ¢onipally') for thc year ended 31 March 2024 which comprise tlie Statenrni of Financial Activities. Ihe Balance Sheei and notes io ilie finan¢ial stat¢m¢nls, including a sunimary- of sigrtifi¢am a¢¢ountin¥ FK)li¢ies. The financial rewting fT4m¢work #wlied in iheir preparalioii in applicable law and ljniled KiJ)gdom A￿QU￿11￿g S¢and4rds (United Kingdoni Generally Acceoed Accounting Praciice}. In ow opinioii the filioncial statements= give a true and fair view of ihe state of (he chariiubl¢ company's affairs as at 31 March 2024 and of its iiicun)in8 resources and applicaiion of resources. includin¥ its income &t)d expendiiure, for ihe year then ended; hav¢ been properl). prepared in accordance with United Ki￿d0M Generully A¢¢epted A￿0￿￿tIng Pra¢rice: aiid have been prepared m a¢¢(¥don￿ wilh ihe requirthm￿ ofthe Compani¢s Acl 2006. Basis for opithion We ¢onducl¢d our audii in Accordance wilh Inlerniom41 Siwidards on AudiiiT)g (UK) IISA$ (UKI) and appli¢4ble lai¥,. Our rexponsibilitie5 under those standards are further described in Il)e Audil(JTS' r¢sponsibilitie$ fLY the audit of ihe firtancial staienien15 seciion of oiw rewrt. Jr¢ indep#id¢ni ofthe charitabl¢ company in accordance M'ith ihe ethical re4uir¢meJit that ar¢ r¢l¢i'anl to our audit of ihe financial ststements in Ihe l.Ik, includiii¥ Ilie FRC.'s Eihical Sidndard. and the provisions ai?ilable for small entities, in the ¢irwnis¢ances sel out in nol¢ 18 10 the financi41 Maiemejits, and we hai'e fulftll¢d our thli¢r ed)icHI re5ponsibililies in accordance 'Ath ihese reqiiirements. We belie¥'e ihai ihe audii ￿Idence li'e h3ve obtained is svifjcicnl and approprial¢ to provide 8 basis for our opinion. Co#cluJlons ￿l#tIllg to Eoing fokn¢¢ru In auditihg the finanLial stslenients. M-e h8ve coiKtsided that the trustees, use of ihe going ¢oiwtrn basis of a¢¢ouniin8 in the prepanlion of the tina1￿181 ststements 15 apwopriate. Based on the work ive have perfomjed, M'e I￿ve nol idenlified ai?y niatrrial ui)¢¢rtainties relating 10 ¢vents or conditions thaE, Iiidividu4lly ol ¢olltcitvel). may casl significant doubt on the chwi18ble C￿Mp8n>,S ability to conliThue a5 a yoing concern for a period of ai least twclvc uionths from wthen Il)¢ tiiiw)cial Stsiernents are autlioris¢d for issue. Our resposisibilities 8nd the responsibilili¢s of lh¢ trnstres with resw io going concern are described in the relevant section5 of this reixirt. Other iDforni#tion The trustees 3re responslble for ihe other inlormation. The other tnfomiation c<>mprlses the information included in the Annu81 Report. other ihan th¢ financial s¢aian¢nts and OUT Rep(l of ibe liid¢pendEJii Auditors Oiir opinion on the fjnancial staien)enis does not cover the other infomation and, except to tl)e exlenl otherwise expJi¢iTly stai¢d in our report. do fjot express any fomi of ¢on¢lusion the￿0th, In connection ivsth our audit of ihe financial statements. our r¢5pon5ibility ts lo read the other inforni4liOlI and, iii doing 50. ¢vn5id¢r ivheilwr ihe otlier infoni)ation Ts Inatuiall>' ittconsisteiit i¥it]i Ilie financial staleni¢Dls or our knowledge ob￿lO¢d in the audit or otherivise appears lo be mthritslly nJisstyi¢d. If M-e idcnlify such maierial inGonsisi¢ncie5 or appa￿￿£ maltrial mtsslgleinent& ￿'e are required to dctcniiii)¢ w'heilr this giiies rist £0 & tt)2trri01 mi&t8temcnt in Ilie financial slai¢iJi¢nls Il)¢msel¢& If. based the work we have perfornied. Iv¢ conclude th there is a materiAI iiiissiaiement olthis ot￿r lilfonn￿I0n. we required ¢0 report that fact. We hal'e iiotliing lo report in thi5 regard. 10

e Ind¢ Citizens Ad deDI Audi ors to the Mern ce El bri Opinions ou other m&tters preserlbed by tlje C.ompnios Art 21106 In our opinion, bAsed on the work undertaken in ihe course of ilie udit-. ¢he infonnation giii¢n in the Report ofthe T￿51¢¢5 for ihe flnancial year for which the financial slatements are prepared is consisteni iyith th¢ financial slatements.; and tlie Report of tl]e Trustees ha5 been Prepar￿ in accordance with #ppli¢•ble legal requiremen¢s. rfrl4ll¢Ys om which w #Yt requfirnd to rport by ¢xt¢ption In Ille light of tlie knom'ledge And understsnding of ihe charifable wmpany And its environm¢nl obtaii)ed i1> ¢he cours¢ of the audit. Iv¢ have nol ideniified material missiaiemenis in the Report of th¢ Tru￿ee5. We have ftoihing io report in respect of ih¢ follthving I￿￿terS the Comp8ni¢s Act 2006 r4uires us r¢port to you if, in our opinion: adequoie accounting records hai'e noi been (V Tdums adequale for our audii liave not been received from branches nol visiled by us; or the financi81 statements are not iii agreemeni ￿'1th the accounling records and rnums: or certain disclosures of trusi¢¢< rcmuneTion specified by law are not niade: i)r w¢ have not teceived all the inforn￿l0n and explanalions w'e r¢quir¢ for our audit. or the truslees nol entiiled io take ad%'aE)tage of ihe sn>all comptties eKemplion from ihe requireiiient io PTepare a Straiegi¢ Re￿rt or in prep8ring ili¢ Report of the Truste￿. Othermatters lil the previous accounting period ihe TTUSle¢5 look advantag¢ of the #udii exemmioii S,477 ofil r4xiipani￿ Act 1006. Thercfore the prior p¢ri(Kl fin￿KAal statements ivere not subjeet 10 audit. R￿pottSib￿lllS of trustees As explained mw¢ full} in ihe Sthiement of Trus￿$, Responsibilities. the truskes (Ivho are also Ihe directOT5 of th¢ chariiable company tor the purp05¢5 of conipans law,) are responsible for ihe prepardlion of ihe fin(ui¢ial staienienLs and for beiiig gatisfied thal they give a lrne and fair vioty. And for such intemal ¢ontrol as ilie Iruslees deterniine 15 n¢cessary to eiiable tl)e Prep￿tIon of finAncial sthi¢menls ih&t are free froiii niaterial misstslement. whether due to fraud or ermr. In pr¢parin8 the financial sial¢m¢nLS. th¢ twsLccs T¢sponsible fw ssessing the Charitsble coiiipany's Ibilily io ¢oniinut as 4 going concern. dis¢losing, as applicable. matters relaied io going ¢onc¢m and usitig ihe goiiig concern basis ofaccouftitiiig wiless the iruslees eiiher intend io liquidate the clwiiablc company or lo Cease operntions, or have no re81isiic thlterEi&ti¥e bui io do SO. Our rcspoknsib1liti￿ for the aydlt of the fiwanclgl stattments Our objectives are to obtain reasonable assurance about ￿,hether finwicial staiemenls as a whole are free ftom material niisststeineni, Ivhether due to traud or error. and io issue a Repon of the Indep¢nd¢nt.4udilor5 IlIRt includes our opinion. Rcasonable assurance is a high level of assurance. but is noi a guarantee that an audit conducied in occordanLe thrith ISAS (UK) Y+ill alivays detect a maierial missiaiement Wh￿Tr it ¢xists. Misststernahts c#n aris¢ from fraud TrT error Mnd are ¢onsid¢red maierial if, individually or in th¢ a¥gr¢g81e, y could Itasonably be cxpecd to influence the economic decisions of users tak¢n on the b#sis of these financial stalenienis. The exlenl to which Ouf proced11￿5 capjble of detccting irr¢gularili¢s, including fr•ud is detailed beloiv.. Irr¢gularilies. in¢ludin¥ frnud. ore I￿%￿nCeS of niTrcompliance wilh laws r¢gulatioiis. We design procedures in lit)e wtlh our responsibilities, ouilin¢d &lx)ve. to detect n)ateril inisslateinents in respe¢l of irregiilarÉties. inLliiding fr￿d. Th¢ ext¢nl to which our procedures are ￿Pable of del¢rting ittegularili¢s, tn¢liidiJig frnud is detailed below- We obfatned an understanding of the lebTal and regulal(¥y fiamework's Ihw OTe applicable to the Charitable Company and deterniind that the most significant are ihose Ih¥l relate to Ihc C.l)arilies Aci 2011 and Ch&riti¢s URP as ￿leY dir¢cily iinpact upoi? Ihc M'ay ihe eniiry conducts alTairs and pre5ellts infonnalion in ILS financial stalements.

nd¢n Cltixens Advic Tsof West We assessd the risks of material inisstsl¢menl in r¢sp¢a of ffaud by making eiwiiries ofmana8em¢ni and those charged with governonce. The audii am discussed and identified pArti¢ulw areas thai ivere susc¢ptible lo misstatement as part of their fraud discussiott. Based on the results of our risk assessnient we designed our audit procedure$ to ideniify non-compli8nre with such laws wul regulations idenitfied aboi'e and made cnquirics of n)￿a￿l￿￿ent athl those char8cd with ¥ovemattce. We COffobor4ted our enquiries ihrough Ihe ￿vieW of appropri&te d￿￿mentatIon. W¢ did noi find Imy ¢(Mtradictory evidcnte. B4s¢d on the iesults of our risk assessrnenl we desi8ntd audit prO¢￿￿teS lo identify and address m#ierial misstateineiits in relati<)n lo frnud in relation to the w)ssibility of frauthilent or comipt payments given ihe size of Ihe entity gnd the limitalion on the segregation of certain dii£i We iD¢orp<Jrated an ¢l¢ment of unpredictability in ihc sclccticffl of Ihc nature, iin)ing and extent of our audit pro¢eduffs. A further de5ttiPtion of our responsibilities forthe ludit of ihe finlncial staiements is Ioc8d on the Financial Reporting Council's website at wryw￿,.fr¢.o￿￿kI1￿dIl(￿c5ponstblI1tse5. This desuiption fotms part of ouy R¢port of Ihe Ind¢pend¢nl Auditors. lJse of our rnport This report 15 made solely to lh¢ chRritsble company's inembers, as a body. in ac¢ord&nce with chapt￿ 3 of Part 16 of the c.ompanies A¢t 2fX16. Our audil work been undertaken so that we niight slate to the liaritable companj's Inembers iliose matters ive are required lo stsie io them in gn audilors. r¢port artd for no otlier purpos¢. To the fibllest extent perniilled by law. we do noi accepl iy Jssume T¢spon5ibility lo anyone 011￿r tlian Ihe cliaritablc comp&ny and Ihe Charl￿ble ¢omp4ny's mwnbers as a bodj. for our audit work. for Ihis report. or for the opin%ons ive have fom?ed. Susan M keane (Seiiior s￿ul0￿￿ Auditor) for and on behalf of Fuller Spurling St#tthory Audtiors Mill 14owe 58 Guildford Str Cliertsey Surre} KT16 9BE 21Ye IQ 12

Clilzens Advffiee Elmbrfdge {Wesl) fATENIENf OF FINANCIAL ALTIVITIES (incorporting In¢ome ExpeDdltvr A¢fount) For tbe year ended 31 MaNh 2024 Reslritted Ilnrestrietd Fund5 Fuod$ 2024 Tot1 2023 Total Income from: Chariiable aaivities 1,020.144 135,110 ,155.254 899.886 Donations & other 1373 3.782 6.155 12,610 Investments 6,271 12580 18.851 6,640 Total incom¢ 1.028.788 151,472 I,180,260 919,1.16 E%peMdEt￿rè on. 3.11& 12 Charilable aclivili¢s 959,523 104,713 1,064.236 862,855 Total txpebdliyre 959.523 104,713 1.064.236 862,855 Nel (¢xpellditu￿) l income for ihe year 69265 46.759 116.024 TrAn5f¢rs betwe¢n thnds '¢1 movememi In funds 69.265 46.759 16,0?4 56,281 Re¢oneiligtSoD of funds Total tund5 broughi torward at l April 2023 113,587 228,304 341,891 285.610 Total fuills tarried fonv#rd at 31 March 2014 182.852 457.915 341,891 Ihcome of £474,125 attsl exp¢ndiiwe of £427,367 M'iih profits of£416:758 derive from ¢￿11]nu1￿g activities. In¢onie of £706.135 expenditkire of£6.16.869 i¥nl) profits of £69,266 derive from dis¢ontiniiing oetivities. 711is relal¢s lo CAEW und¢rgoitt8 a cl)4rily splil ott l Awil 2024 and NSDAS ¥rrvi¢e betng irnisfeTred into its own ne￿, charity NSDAS. The slatenient ol"Fin4n¢ial Activities incorporates all die yins llnd losses recogniscd in th¢ above rinancial periods. The i)otes thi pages 17 to 27 fiTh part ofihese financial ststcments. 13

CitivD$ Advice Elmbridg¢ (Wt5t) BALANCE SHEET As a¢ 31. hlarch 2024 Nole 2024 2023 Ixed assets Tangible asseis 1.689 3,018 C¥rren¢ Amets Deblors Cash at bank and in hand 68,609 48.551 840 337 1.053.178 889,395 Cr¢dltors; fAlllttg dttt wlthSn yegr 596.367 549.271 N¢t ¢UTr¢Jit 4S5ets 456.211 -140.124 Total a$yets Itss eurre#l liabilities 458.500 343,142 P¢nsion ￿h￿ie liability 10 {585) 11.251) a$*ets 457.915 141.891 C.'harlty thuds R¢stri¢t¢d funds 182.852 275,648 113,587 229,555 Unr¢stricted funds- generdl - desIgn￿ed - pension liability 12 (1.251) 4)7.915 341.891 contID￿ 14

Citizens Advice Elmbridge (West) BALANCE SHEET- continued A$ at 31" March 2024 These financial statements Iiave been prepared in accordance witli the provisions applicable to charitable companies subject to the Small Compani&s regimc. The financial statements were approved by the Board of Trustees and authorised for issue on 2024 and were signed on its behalf by: Terence Gale Chair 15

Citiun5 Adi1¢¢ Lltybridg¢ IW¢st STATEMENT OF CASHFLOM.'S As at 31° March 21124 Note 21124 21)23 C"JMh now from operating aetivities 14 144.734 160.046 C'¥sh flow from investing a¢livitits Purchase of Fixed Assei Addilions (1.002) Net eA$h from ihvestittg Attii'ities (1.00?) Net IDtre4se / (de¢reoso) ID tasb nd tash equivxlent 143.73? 160.046 Cssh and tash equll'aknts t 51art of period 840.837 680.791 c.ash ¢a$b equlvaleuts #t end Of ptriod 984569 840.S37 Cftsh and ¢&$h ¢quivalellls ¢onsi8ls of: Lasl) ai bank and in han41 934.569 840.537 16

Citizens Advice Elmbridge {West) Notes lo the &etounts for the y¢ar tnded 31 Mar¢b 2024 Attountillg pollttés BA815 of prepgr&tio Citizens Advicc Elrtibridge (Iveg). [also known C.AEW], is a charit), limited bv guiwanlee in IIK Ilniied Kingdom. In th¢ evenÉ ofthe charity being wound up. members are tequired to ¢ontribute an amouiil not exceeding £1. Thc address Df ihe registered Offi￿ ts given in the eharits infomiatioji on page .3 of thes¢ rin8n¢i41 slal¥nicnLS. The nulure ofthe charity's operations and princtpal activities #re in providing advice aThJ counsellliig to the &¥eneral public. The ¢harity conaiiuies a public benefii entity as defin¢d by FRS 102. Th¢ financial sthm¢nts hav¢ b¢en pr¢pared in accordance widi Accounting and Reporting by ChOri1ies: Siatement of R￿QMn1ended p￿11¢¢ appli¢oble to chariiies weparing their accounis in accordance with the Financial ReportinB Siandard applicable in the Uk and Republic of Ireland (FRS 102) issued 01) 16 July 2014. the C.hariti¢s Act ?01 l and the Cthnpanies Aa 2006. Thc financial statements ajr prepared on a goi￿• c4)nLYm basis hmmler ihe hist(>rical C(>￿ c(mveittion. The fiiydncial sthlenienls are pr¢pared iii st¢rlinB which is the fu¥Ktional currency ofthe th4rity. The si8nifi¢&nl a¢counlin¥ poli¢ie5 applied in the PTcparalion of tliese financial statements are sel oul below. Th¢se policie5 have b¢en ¢onsist¢ntly applied to all years presenled unless thh¢n4'ise slated. IDtomlftg All incomingt resources are included ihe Staiemeni of Fimncial A¢tivities the ¢I￿rity is lryally entitled 10 the income after any perforniance conditions liave been niel. th¢ amounl ¢an be me&su¥ed reliably And it is probable ihat the income will be received. No amount is ii)cluded in the linaiicial S￿￿Men[S for i'olunteer lime in lin¢ Mrytli lh¢ SORP (FRS 102). "'olulliary b> wJ> ofgrants. donauons and 8ifis ts includ¢d itt full in the Statcnient of FIn￿ellI A¢tii'iiies when Ir¢ei%'able and when Ihe amounts ar¢ knomryi wilh c¢rtainly and are mea5urnble. Incoining resources from grailts.. ￿,here related to perforniance and wific deliv¢rables, are a¢couN¢d for as ih¢ Charitable company tams the rigltt io considerdtion by its perforniance. wI￿re income is r¢reived in advance of perfomi•nce rt is treated as deferred income al￿ included wiil)in Creditors. IJ R￿0￿rreS expeDdd All eXp¢￿jitul¢ is a¢counied for aC¢n￿lS basis and has been classified und¢rh¢8dings th81 aggregate all C￿t$ r¢lat¢d to lh¢ cal¢gory. Expei)ditur¢ 15 r¢cogliis￿ where ihere 15 a l¢gal or coiistrnctive obligatio lo make paj'ments lo ihird parties. il is probable thot the settlement M'ill be required, and the amouni of Ihe obligaiion can be measured r¢liably. Charitsble expenditur¢ comprises ihosc costx by ihe cha¥itable company in the delivffy of its 4¢tiviiies and s¢rN"i¢es fot its bencliciaries. Govemance ¢osts include iho>e Costs associated wilh medin¥ the ¢onslittl(ional al￿ stsiulory requirenients of the elwitsble ¢oiiip3ti)' and kn¢lud¢ auditor's remunerntion and ¢osts lihked to ilie sfratCBiC m8na¥enient of the cliaritable company. All costs alloc8ted belween th¢ expehditure c8*gories of the Ststemeni of Finxnci81 Activilies on basis des'igned io reflect ih¢ u5¢ vfthe resow¢¢. Costs r¢l81ing to a p￿rI1￿ul￿r a¢tivtty ¢ompJ'&se both costs Ihal can be allocated dir¢ctl> to su¢h activities and those COMS of ao ii)dir¢¢t nalur¢ n¢¢essMry 10 supwrt Iheni. 17

Ciiizens Adi4¢e Elmbrldge (West) Notes its Ihe accounts for the year tttded 31 hl•r¢h 2024 ResfvlLYedluNds Restricted funds tepr¢s¢nt gron15 and donations received ivhich a¥¢ subject to restrictions oil tlxir expenditure imposed by the donor or ihrou8h the temis of wi appeal. Th¢ #im and use of ¢aoh restri¢ted fu]id 1$ set (lut ift the nolcs lo the financial slalements_ UnreslrirtedJNnds lJnr¢slricled fuiids represent fund5 thaE ar¢ ex￿ndable al th¢ discfetion of the Tn￿le¢S iij Ilie t-urther&t of the objects of the charitsble ¢ompany. Such ￿ndS may be held in orderto fjnance both u'orking capilal and capital iiiveMin¢nl. Deligft￿ed F4tt4s D¢signat¢d funds represent part of unrestricted fund5 ih81 a￿ set ￿t(k fc a specif1c designaied kxirpose as dethiled in tlle noles to the financial stenienls. TAnyble fixed Assets Tan8ible fixed assets #re 5t•ted al ¢0St {or deemed cost) or valuation le55 ac￿mU14t¢d d¢pr¢ciation wid a￿￿￿￿1&{ed impainneftt lo&w. COM inclth costs directly altribulable to making the asset ￿Pable of opera(ing as tniended. Depreciaii4)n is provided on all langible fixed asset& al rni¢s¢al¢uI￿Cd io ivrite offillt cost, l¢ss estimaled r¢sidual value. of each asset a 5Jslen)alic basis over its e?4peded useful life as follows.. O￿l¢e equipmL4)1 Compuier equirmeni 250/• $trdi8lii line 25% straight li Assets purL'hgsed which 4re under £l.000 are expensed to Ihe Statement of Fin8n¢ial Activiiie& Dtbtows aDd ¢Yedilors rettiv4ble I ￿¥b}e wiihin one year Dployees. Contrkbulions expensed as they beLoine pdyible. VAT VAT is not recLsver&ble by Ili¢ charilable company. lThe¢oi'¢rdble I,'AT is in¢lud¢d i¥itliin ihe releiianl Cosis in the Siaienient of Fina￿la1 Activiti¢s. 18

CitrzeDS Adiqte Elmbridgt (M'ost) Nolt5 to the actounts for th tnded 31 Ma￿h 1024 1.10 TAX The charity is an ¢xanpi charity within the meaning of sch¢duk 3 of ik C￿ritIcS Aa 2011 aiid is cuisidered io pass the iesis sei oul in Patagrapl) I Schedule 6 Fii?ance Aci 2010 afKI Ilierefore it meets the definition of a Lharilable company for UK cowion purposes. .1 l Going conetrn The financi81 stllleinenls liave been wepAred on a going wncem basis ￿ th¢ iruslees b¢lieve tliat no Indlerial w￿ertaInli¢S exist. The trustces hav¢ co1￿>dered Ihe level of fuiids held Ille expected level of income and expenditure for 12 Months from athhorising ihese finwKial st#t¢m¢nts, Tli¢ budg¢t¢d income 8nd expendilure is sufficient with ¢h¢ kvel orreser￿S for tht charity io be ¥ble to ¢Lmtinue going cone¢m. Incomt from grants for ¢hrilabk #ctivltles 2024 21123 R¢stri¢t¢d Domestic Abuse Service Youth Ciliz¢ns Advice Debt & Benefit Ca5ewiJtk S¢rvi¢e The Loiicpi - COL Grant loney & Pen5i0Trs Advic¢ S¢rvi¢e Train¢r l¥oje ll. Comms Project Advice Line Sessions Siipervisor Healili GP Outreath C.oninJunity 0￿reaCh Old People Welfare Advisory, krvice Delegated Fund Walton Charity Sun¢y H&rd$hip Crisis Fuixl Language Line Fund Delegated Fwid from Weybridge C.harrfy Walsingham CAre Hardship 698.491 81.944 63,500 66.735 558.035 85,000 65,000 46 49.168 4.691 13,368 2.130 6,461 18,lJOO 8.360 -10,405 8,.460 5.593 2.861 1.670 250 352 50 I,0?0.144 788,676 1.Snr¢stricted Elmbrtdg¢ Borougli L-. ouncil Corc (iFwiI ElIMbridge Borough C<)uncil C.OL Granl 111210 23.900 1.155,254 899,886 Exptndltur¢ OD ¢hgr5t8bli a¢tiviti¢s Dirtt¢ Costs Supporl Costs 2024 Totsl 2023 Total Advi¢¢ ivork Governa￿¢ 8?0.312 237.6?4 1,057,936 6.30Q 6,300 858.155 4.71)0 820.312 43.924 1.064.236 862.8.fjS £959,523 (2023: £774,049) of the atK)ve costs Mtre allributsblc to rcsiricled ￿nds. £104.713 (2023: £88.806} of ihe abol-¢ coas were aaribwable w unrewicied funds 19

Citizens Adiqce FAmknidge (West) Notes to the tCOUDts for ¢h¢ v¢ar ¢ded 31 Msrnh 2024 AMal)sls of ¢xp¢Ddltur¢ on eharitabk Ktivlti¢8 2024 2023 Direcl Costs Supporl Costs Total Total Stsff costs oirice costs ¢osls Premises costs Depr￿latIOn Citizen5 .4dNic¢ costs A1￿lI￿r'S R¢mvneraiion 11￿¢pendent e￿￿)inatIOn fee M8nag¢inenl wid ¥d1niiJistr8i￿D P¢nsion liability mo¥¢menl 689,668 94,512 20.159 130,758 91,499 8?0.426 116,011 44.090 37.509 2,331 11,159 6,300 727,232 67.807 15,145 28,328 2,1.30 7,724 37.509 2.331 11.159 6,.100 2,100 13,101 (712) 4.814 21311 {715) 27.125 (715) 120.312 243.924 .064.236 362.855 Employee numbers ood ¢ost 2024 21123 Averny number of p¢rsoM employvd Stsff - Advisory Staff - Administrnlion Full lime eqUI￿alen1 staff 22 21 23 ?2 No etnplo)'ee eamed in excess of £60,000 per annum. £mploy¢¢%' f4%¢s dui'iDg Ihe year Athouoled to: 2024 2023 Wages and solmries Social securily CO￿5 Pension L¢Jsts' 720.178 60.281 39.967 820.426 641,901 52,701 727,232 Note- Pcnsion c.osts in¢lud¢ P¢nsion Deficii Contribuiions of £715 I￿123. £1,515) and Lif¢ Assurnnce Pre#)iums of £1,79812023: £1.510). 5b Tru$ttes and key rnallagemenl p¢rsollwl r¢ffju#¢r8tion 4nd expenses No trustee Teceived any reii)un¢ration in respect of services as a irustee during the yea¥ (2023.. £nil).fxPens￿ lotolliiig £268 (?023: £21) were reiinbursed lo 4 (2023,. 1) Injstees during Ihe year. Ttie iotsl an)ount of employee kn¢lils r¢¢eiv¢d by k¢) M￿lagenIent personnel is £139.477 (20?.1,. £124.1651. The chwitable company c(msiders lis key mana¥¢nienl p¢rsoDDcI c(Ynprise tlw Clii¢l' Executive and Serni¢e ManAger5. Net In¢ome l (exp¢ndltMre) for th¢ period 2024 2D23 Net incomiiig l (outgoing) res(xrces aff after ¢har8in8: Depreciotioji Audiior's remunerdlion Andep¢Ad¢nl exjmiiiation fee 2.331 6.300 1130 20

Cliizens Adth Elmbrldge (Wesl) Nolts lo the ceounts for the ytAr ellded 31 NIAreb 2024 Tangible fixed assets Office EquipmeDI I'.ost Ai l April 20ry3 Additi0115 Disposals Al.31 Mnrch 2024 22.887 I.IM12 DÈpreci4tion Ai l April 2023 Charg¢ for period Eliminat¢d on disposal At 31 March 2013 19,869 22 Ntl book valut Ai 31 March 2023 At 31 Mfjrch 2024 1,689 Dtbiors 202A 2023 Debtors Prepaynien15 and a¢cTu¢d iDci¥ne 51.166 36.885 11,673 68.609 48.558 9. Creditors: #mO￿￿ts falli￿ due withi# ou¢ yMr 2024 2023 Taxation 3nd social secumty costs Def¢￿ed in¢oni¢ (¥c¢ klvw) Ac¢ruals and other creditor5 18.?19 533,905 20.699 487,439 596.-167 549,271 Def¢rr¢d Illeome Ministry of Justice Surrey Courtly Council Walion Charity Th¢ Lottery Communiiy Found*ion for Surres, Lloyds Bank Found4tion-Covid The Henry Smith Charity Weybridge Charlty OPC.C and Surrey Police Elmbridge Bowough Couneil Naiional Ciiizens Adv4¢e Iyalsingham Care Postcode Sitiety Spelthome C.oun¢il Epsoni & Eu,dl Coun¢il Chariiies TNs¢ Groundw(Kk5 186.483 89,827 27.404 29.845 13,690 1.S.1,614 77.571 20,826 5,518 2,135 6.234 1.893 60,717 34,920 25.858 ?.200 9.158 39.226 44,838 15,51)0 2,450 25,000 23,433 23,433 i.ooo ?7,417 27.417 533,905 487,439 orihe <kr¢rr￿ i#¢oJii¢ of £533,905 ai 31 Marcli 2024, £366,569h&%' traI￿rgr￿d TV Norili Surre), Domesti¢ Abuse SeNice Charils al I" Awil 2024. 21

Cilizens AdTri¢t Elmbridgt (W¢si) Note5 lo lh¢ x¢count$ lor the yt4r ¢nd¢d 31 Mreh 21124 io Provisions for liwjbilitiej And ehargej 2024 2023 PtssloD futtd liability At l April 2023 Movennl through Ststement ofFIn￿claI Aciivities 1.251 1.963 666 712 At 31 March 2024 585 1,251 In awrd&n¢e will) financial Repotling Standard 102. Ihe Cot)ipan>' has re¢o8ni5ed a pro￿S1on for the future deficit contribution payTnentS 11 is Fequired to make under ihe ori15 membership ofTh¢ Pensions Trnst Gft)I￿h Plan penston piall. Movattents in the provision art recognised in t]￿ Sialemcnt ot Fii?ancial Acliviii¢s. (See note 16 for thrtli¢r d¢tail of t1￿ GrO￿lI) PIAn). Restrl¢ted Fund$ Rttoorees BlRn¢t *t Kxptnded 31 MAr¢h 2024 l April 21125 ResDur¢ts DoJll¢stic Abus¢ S¢rvitt IT C.oinms Project The Lottery COL Projecl WAlstnsham Cue Debi & Benefits Casew'ork Service5 AdNi¢¢ Lin¢ Trfiiner Project Con)muntty Ou1r¢￿h Older Peopl¢ Welf4r¢ Advtsoi> S¢rvi¢¢ oursg Citizens Advice He&lth GP Outrea¢h Delegated Fund Walii>n Chant> Sessions Supervisor Delegaled Fund Weybridge Charity C.liehl B)nk￿p1¢Y Cosls Fw 111,952 706.135 4.691 66.7.15 250 64,500 13.168 {636.070) 14.691) (66.735) 1250) (64,51X)) (13,368) 181,217 'Ii" 49.168 18.0(Kl {49,168) (18,000) 8.360 81,944 6,461 2,.$07 S,OOLI 1.671 {8,.I60) (81,944) 16,461) {2:507) 15,000) (1,671) 664 664 971 113.587 1,028,788 182.g52 lli¢ purpose ot e￿h restTiCted fund and the pnDcipo1 thnd¢rs were as follows: DO￿￿$11¢Ab￿Se Seri¥ce Proviston of 5UPPOrt lo clienls ivith domestic abuse issue5 ith 3 Ix)roughs of North Surrw, Principal Fundingy was provided by: s￿r￿Y County Council The Otyice of ilie Police and Crime Commissirmer for Surre>, (OPCC) Surrey Policc Ministry of Juslice L14)yds Baiik Foundation Henry Smilh Foundaiion C.ommuntty Found81ithi for Surre) Th¢ Loti¢r)' Elmbridge Bomu¥h Council Epsom & Ewell Borough Council Spelihome Bowugli Coun¥il 22

Citizens Adviee Elmbridge (Wesl) Notes to tke aetounts for Ike year ended 31 illarch 2024 Debi aiid Bemefits CaseworA Senyce Provision of suppon to clients ￿,111) benefil issues and in need of nioney advice. This 21so includes coinplex casework. Fundii)8 iyas pmvided by W8lion Charily. PA Housin& Cott)mur)ily Foundation for Surrey. Surres, CC Noone Lell Behind gnd post yeorend Surre>, CC Household Support Fund. Tr41N¢r PtoJe¢i Provisi￿} for a dedicai¢d Trainu for training volunt¢crs. FuTtding was pruvided b). Walton Charity. Postwde Society, Elmbridge CC partnershtp grant and CMS Fund c.ommunity foundation for Syrre).. Older Peoples HleyareAth¥s0ry Senyee IOPWAS) Provisioii of advice to the older meimbe￿ ofthe Weybridge community. Funding is provided by Elmbridge Bor(iugh Council. Young CiilteRsAdrfee Projed Provision of development ofvouth service for 1&24 year olds. Funding 1$ provided by The Lottery and Walion Charty. GP H¢Mlih Outreaeh l¥oTr'iyion ofD¢bi & Benefit Advisor in a Iwal GP pla￿le¢ inor¢asing %¢¢5sibili¢y to vulnerable cli¢nls. l¥ojert is funded by Surrey County Council Mental Health Investment Fund. It coiiimenml Ti January 20?4 and funded for l yews. Delegoled Fuptdfrom Wahon Chorlty Assislance for cli¢iits in need wilh their day to day expenditure. Ldiigmage Lltte Sentk'e Provision of irans141ion services for our c.lient. Fw)ding is proi.'ided by Eliiibridge Borough Council and Delegated F¥Jnds os required. DlvgMted Fundfrom Wejpbridge LuNdChority Assistance for ¢li¢n15 living in the lTre}bwidge ar¢a in need Miih their day to day expenditure. Clienl Eattkrmptcy Fund Provisiijn thfsuppon its ¢li¢Dts ivith bankT¥py issues. Ad¥'ice Project lo provide a Surrey iyide telephone channel all Surrry CA services w410 eacli have a paid Advice Line w'orker. This has funded by National Ciiizens Advic¢ for l year. The L4Miery- C¢Mnnwnlty OryaHlsorf(•xs cosfofLi￿NX GroK¢ We were awarded £66,735 by The Lottery in N'o%'vmiKr 2024. AII costs ii) relation to the grant were expensed by end of March 2024. This fvndiftg has 5UPPOrted iransilion C￿15 in relalion to CAEWI NSDAS charity, 5plil on 0110412024. offi¢e prernises partilithi thlter#iion& risiiig salmry costs Te iiillalion and upgrades to our IT syst￿71 infrastruclure and iel¢pliony syst¢n). ITProjecl We continue to upgrade our ¢LXnPUter systems and telephone syst¢ni'l¢l¢phony" throughout the year. lliis was thnded by The Lottery C.OL Crfgnt and funding from Surrey e(>unty C￿uncil for 2024125 post year ejid. We also uttltsed fundtng received from Elmbridge Borough Council COL Grant. 23

CilizeJ5 Advitt Elrnbridge {M'e5t) Noies to Iht Aecovmts for the ye4r ended 31 l¥laYch 2024 12 Vnr¢stri¢t¢d fuBdx Balgnce l Aprll IntoniiDz 2023 R¢S0￿rt¢S TraDtsftt B¢tween Funds BalDce 31 M#reh 2024 Resoure¢s Lxpnd Gener41 Fund Designated FUJ Pension liability fU￿j 151.472 (104.713) (666) 275.648 .251 066 585 ?28,304 151.472 104.713 275,063 Geiiernl The Generdl Fund of£275.648 (2023.. £ 229,555> provides a fund aBaiDsl Cixllingcnt etr¢nlvolili¢5 as refuenctd in the Rewi of the Ttustre B4)aftl ON page 8. ij Analysi5 of n¢t ASs¢19 hetw¢¢) fvbds Restricted Fullds Ceneral FuDd Tot&1 Fixed 85se 1.690 1.690 N¢t ¢ui'r¢nl &ssers 181.16? 275.648 456.810 Peiision liabili 1585) (585) 182.852 27i.063 457.915 14 Roeottelllatlon of net income to n¢t ¢#sh Ik)w from openting artivtlles 2024 2023 Nei inwme foT )'e8r D¢precTlltion of tangible fixed llssets Moveinenl in mulii-¢mployer benefii liability (InGr¢as¢) l D¢crease it) debtors 56.281 1130 (712) (21,725) 1666) (20.051) In¢r¢ase l (DecTea5¢) in ¢redil(Irs 47.096 124,072 Net cash flo￿. from operaling xtivili¢s 144.734 160.046 lfj P¢a$iott costs Tlie cluril), operate5 a defined c(YAlribution Group P¢rson#l Pension Plan. The a$$ds of the plan &r¢ held separatel> from those of the charithbl¢ eomw>' in aTr inde￿AdentlY administered Group Persi>iilll Pension Plan. The pension co$1 charge represeffls contribiitions paj'able by the charilable ¢￿￿panV lo the plhh and

ihounted to £.16.951 (202.i.- £.10..3201. At ihe Jiear•end ihere *ere no unpaid cuilribuiions.

24

Citiztns Advk¢ ElmbridEt (Mest) Noles to Ihe aetOUDts for the yur ended 31 March 2024 16 Pension Schernt CurreDI pension ry)niribthions pr¢ made 10 7he Pensions Trust Growh Plan Seri¢$ 4, a d¢fin¢d ¢onvtb￿i0n pension scheme. PrÉor to ?012, con(ributions paid by the C.harity' to the mul(iaemploytr Pl￿) ￿'eYe to a defined kn¢fil plan. The C.ompanv participates in tlie schth)e, a niulti-employLT scheme which provides benefits to s￿1}e 638 tton-&soeiated pllrtftc1￿1ing emplojers. The sckme is a de.fined benefii Kheme itt ihe UK. li is not Possible for the C.oinp&ny to obthin suffi¢ien£ infomiaiion io enable it lo account for the s¢lieJn¢ as a thfined bettefit Sch¢1￿¢. Th¢r¢fore il a￿01)nts for ille ￿h¢￿Ie as a defined Contribution schenie. The s¢hen)e is subject io IIK futtdijig legislaliLXi OUtlii?ed in ti)e Pensions Acl 2004 M,lii¢li ¢Anie inlo forc¢ on 30 December 2005. This. togeiher with documents issued by the Pensions Regulator Techni¢81 Actuarial Standards issued by the Financial Rcponin¥ Council. sel oui ihe frwiwork for funding defined benefil occupational pension schemes in ihc U The 5ch¢me is ¢lassififd a 'lasi-Inan s¢anding artan8¢m¢nl'. Therefore the C.ompan)' is poi¢ntially liable for other ￿nICIpatIng emploJ'¢rs' obligaiions if tknse emplojitty are unableio In¢et their share of the scheme deficit following wiihdrawal from the scheive. P4rticipatsng ¢mploycrs arc legally required to med iheir sliar¢ ol'lhe scheme d¢fi¢il on an annuity pur¢h%¢ ba%is on ii'ilhdraival from ilie scliejne. A full aCt￿rIal valuation for Ihe scl)eni¢ wths carried out on 30 seP￿mber 200. Tliis valualioii.slioived assets of £800.3m. liabiliiies of £831.9n and a deficit of £31.6m. To climinale Ihis ful￿)ng shortfall, the Trusl¢e has asked the pMrticipalin¥ employers to Pay additional contributions lo ihe s¢heni¢ gs follows: Deficit ¢oDtributions From l Apyil 2022 to 31 January 20J? . £3.312.000 per ?nnwn- (pa>'able monthly) Unl¢ss a ¢on¢ession li&f beei) agr¢¢d wilh Ihe Trusiee th¢ lerni lo 31 Jthnuary 2025 applies. Note that the schen?e's ptevious v&luation was carried oui widi an effe￿1￿.¢ dale of 30 Septuiiber 2017. This valualion sliowed assets of £794.9m. liobilities of £926.4m and a defiiil of £131.5ni. To e1iniiii￿t¢ this ￿ndIng shortfall. the I.rU￿e¢ asked ihe participaiings Employers to plly addilional ¢ontribt41ions to the scheme as foll￿1,$. From J Apff il 2019 10 31 Jw1114ry 2025: £11.243.IXIO per antMml- (pyable monilily and increasin8 by 3 /0 un Isi Aprll ¢arli y¢aT) The recovery plan coniribuiionsare allo¢&ed iu tacli partlclpating ¢rnployer in line ￿7th their esiiineied sliare of the Series l and Series 2 s¢hLine liabilities. the 5dwne is in deficit wid where the Coiiipany lu a8r¢ed 10 a deficii funding arrangement the c.ompany reCO￿lse5 a liability for ihis obligation. The amount re¢ognised 15 Ihe Aet preseni value of the &ficil reduction contribuli4)DS payable under ih¢ agrthnejit ihat r¢laies to the deficit. The preseim value is calculated using ihe discount r•te de¢ailed in diese disclosufe5. The uni¥indin8 of ilie diseouni rdte is recognised as a finance cost. Presottt values of provision Rtf.onciliatioD of opening c105illg provisions 2024 2023 Provisioll #t 8t>ri of perlod Ilnwlnding of ihe diseDunt fc¢or (ittterest el￿Se) Dtll¢lt ¢ontrlbutSons Reihe¥surements- impet tsf athy ehattgt ID &sumptioBS Remea%uremeMts- mendmeats lo the contrib￿tiO￿ s¢btdule ?51 49 1715) 36 (715) (33) Provision at end of period 585 1.251 25

Clliiens Adi4ct Elmbrldge (West) Notes lo tht aecountj foy Ibe >4r tnded 31 ￿l￿r¢b 2024 Ih¢om¢ #nd expenditure impact 2024 2023 Int¢rest ¢xpens¢ Reine&sureniei)ts- inip&ct of any change in assuniptions Renieasurenients- aiiicnth)ents to the contril￿tIOn schedule c.ontributio￿$ p&id in respe¢1 of firture service Costs reL'ognised in inwme and expenditure accoutTrl 49 36 (33) Assumptlons 2024 2023 Rate of discounl 5..1 IW• Cvrrnttt Li4bility on wltbdrawal for tht Sth¢me The P¢n5ions Trust has confirnjed Ihe estiJi)ated liability tor CAEIV on withdra¥val. or in the event this liabilii> were to ¢ry5¢alise is esfii))ted to be £IS.056 (as at 30 Sept¢mb¢r 20Lry} compared to £29:3791&s at 30 September 2021). A5 indicated abov¢, th¢ debi on iviihdrawsl M)uld onl), ¢ryslallise if CAEW were lo M'iihdraiv the Growh Plan or fail io have at least ozie aciii'c member in ihe pension scheme. As #l tlie b4lanee sheei dale Ihere ii'ere 4 active menibers of ihe Plan emplo}'ed b), C.AEW ivithiii Groi Plaii (Series 4). li follows therefore tIJAE iliere is no inim¢diate or fortlicoining risk of a debi on M'itlldrawttl froiii Ili¢ $ch¢me arising. 17 C4Pltxl Commilmtnts" There are £nil capital conuniiments at ihe >ear end. (2023: £nil}. 18 Operating IAase Commitwenis Total tuture minimum annual l¢&se pa>meni for L)ur re￿tal p￿mise 1$ £35.000. This IS 5ubjecl to an Incr￿st by C.Pl On an annual basis. Our neiv 5 year lease renial was e￿ered iiilo on I" April 2023. The lease bo temitttaied in the c￿￿{ funding by Elmbrid¥e Borou¥h Coun¢iE un(kT the t4vfry¢4r Service Level A8T¢eJna)I reduces. 19 R¢l*ted Party Dhcknsures There were no relaied party iransadions in thc year ended 31 X March 2024 (2023: £nil}. 26

citi￿n5 AdYi¢e Elmbridzt (W¢3t) fo the a￿1￿1￿19 for the year eNdd 31 Lllr¢h 2024 20 Post Balanet SbeÈt Event Part of the op¢raiions ofC.AEW were tran5ferrd to a ITh Cl￿ntY "North Surrey Domestic Abuse SeThic<" on I" April 20?4. The bal#nce sheel of the Iwo charities 80ing forth ￿ 151 April 2024 is shthvn below. Totsl 2024 CAEW SDAS Fixed assetx T￿SIble assets C¥rr¢n Assets Dthors 1.689 1,689 68,609 68.609 Casli at bank" and in Iwid L9 QILOOO 306.569 1.053.178 686.609 366,569 Credilors: #mo￿￿1$ falllng due wlthlll otte >eAr {596..367) {229.7981 {.166.569) Nel ¢Drrtmt a%ets 456,811 456.811 Tolol Assets kss tum#t liabili11ès 45&500 458.51)0 Pension srhtm¢ Ilability (585) 1585) Net Assets 45 457915 27