2023-03-31-accounts

Cotnpany number.. 04384279 Charity Number.. 1093910 OSCR.. SC049433 GambleAware Report and financlal statements For the year ended 31 March 2023

Contents Legal and Admlnistrative details Trustees, report Charitable objects, Strateglc approach, and activities Strategic report The gambling industry Structure, governance, and managernent Independent auditorfs report to the members of Gambleaware statement of Financial Activities 20 20 26 30

Legal and Administrative details Reglstered Name.. GambleAware Company number.. 04384279 IRegistered In England) Charity reglstration number: 1093910 (England and W8lesl Scottlsh charity reglstratioll fbumber; 5C049433 Registered office: 5th Floor, LSncoln House, 296-302 High Holborn. London, WCIV 7JH Performance and Delivery Committee Hilary Amstrong Marina Gibbs Va15ral Kor3van8attu Rachel Pearce Resoui¢Ès Committee Michelle Highm3n Ichairl Mubin Haq Kate Lampard Rachel Pearce Board of Tru5tee5 Trustees, who are also directors undercompany law, wh0 served during the ye3r and up to the date of this report were as lollow5'. Baroness Kate L8mpard. CBE (Chairl Professor Sian Griffiths, OBE IDeputy Chairl Baroness Hilary Artn5trong Saffron Cordery MBrlna Gibbs Audit and Rlsk Committee Paul Simpson (Chairl Saffron Cordery Marina Gibbs Bankers Bank of Scotland, 8 Loch5ide Avenuè, Edinburgh, EH12 9DJ Mubin Hao Michelle Highman Rachel Pearce Paul Simpson Dr. Koravangatru Valsraj Sollcitors Bates Wells & Braithwaite London LLP, 10 Queen St Place, London. EC4R IBE Executlve Leadership Team Zoe Osmond, Chief Executive Officer Alexia Clillord, Chief Communications Officer Anna Hargrave. Chief Commi55ioning officer Simon Flanagan. Chief Operations Off5cer ststutory Auditors Haysrnacintyre LLP, Icornmenced 16 M3rch 20231 10 Queen St Place, London, EC4R IAG All members of the Executive Leadership Tearn re deemed key Managerne￿t personnel. CompanySÈtretary Simon Flanagan

GambleAware GambleAware Trustees, Annual Report For the year ended 31 March 2023 Trustees, report The Trustees present th@ir report and the audited financi31 statements for the year ended 31 MaTih 2023. RefÈrÈnce and admlnlstrative information set out on page 3 forms p&rt of thls report. The financial statemÈnt5 comply wlth current statutory requirements,. the memorandum and articles of association,- the requirement5 of a directors. report as ￿QuIred under company law,. and thE Statement ol RecommÈnded Practice- Accounting and Reporting by Charities.. SORP applicable to charities prEparing their accounts in aectsrdance with Ffts 102. Charitable objects, strategic approach, and activities Charitable objects The charitable objects gf GambleAw8re are set out in the company'5 governing document. They are as follows.. The advancement of education alrned at preventing gambling harms for the benefit of the public in Great BritaSn lin particular young people and those who are m05t vulnerable) by carrying out research, by providing arjvlce anij information. and by raising awareness. Working to keep people in Great Britain safe from gambling harms through the application of a public health model based on three levels of prevention.. primary- universal promotion of a safer environment., secondary- selective intervention for those who rnay be'at ri5k': and tertl6ry- direct support for those directly or indirectly affected by 8aTnbling disorder, by carrying out research, by providing advice and information, by raising awareness. and by eornrnissioning the proirision of effective treatment. intervention5, and support. Strategic approach Gambling harrns are best understood as rnatters of health anrj wellbeing. Keeping people safe from gambling harms requires a public health response which includes primary. secondary, and tertiary prevention. Guided by this publlc health rllodel, GambleAware commissions prevention and treatment services in England, Wales, 3nd Scotland that are underpinned by independent rÈse3rch and evaluation. Elfertlve prevention and treatment of Earnbling harms requires a coherent and coordlnated'whole systems approach, involving partnershlp wlth the NHSI public health agencios, local authorities. and voluntary sectOF organisations. Thi5 IS to ensure appropriate referral routes and care pathways are in place for individu415 in need of support (including treatment) to recelve the right intervention at the rSght time. GambleAware has developed its role as a leader wlthin the gamblin8 harms sector. building links with experts In the field and commissioning independent research. The charity works closely with people with lived experience of gambling harm to ensure all it5 work Is evidence-based and in line with current populatlon health needs.

GambleAwarÈ GambleAware Tru5tees' Annual Report For the year ended 31 March 2023 In September 2022, GambleAware published its cornmSssloning intentions for the National Gambling Tre3tment Service INGTSI to meet the growing and changing needs of those at risk of gambling harms in Great 8ritain. This included the publication of a new Outcomes Framework and Service Blueprint. Activitie5 fj8rNbleAware is rhe leading independent charity anrj strategic commtssioner of gambling harrn educatlonj prevention, early intervention. and tre3tmÈnt across Great Britain. Our 5tiategy is b3sed on an understanding of the needs ol the population. and informed by the evidence of what work5, a5 wÈll 8S the voices of people with lived experience. We work in c105e coll3boration with the NHS, clinicians, local and national government. garnbling treatment provlders, as well as other mental health services. across four key areas.. Advice, tools & support- ProvldSng infortnatlon to heip those affecred by gambling harms make informed decisioll5 about gambling. GambleAware supports individua15 to understand and recognise the risks ol gambling and dlrect them to more Inform8tion and support should they need it. Research- CotntnlsslonSng research and evaluation to intrease our knowledee and understanding of what works in the prevention of harm. The gambling industry has absolutely no input at any stage in Dur research commissionin& delivery, or publication processes. National GamblirbgTreatment Service- Commissioning the NGTS, a group of organlsations acr05s Great Britain that provides free, confidential treatment, as well as the National Gambling Helpline whlch takes around 42,000 ca115 a year. Campaigns- Produclng public health campaigns on a natSonal Scale and providing practical support to local services and partners. GambleAware uses an outcomes-focused, s￿ternatiC commissioning process. By understandine and assessing the needs ol the populatlon and engaging with stakeholde15, including people with lived experience, the charity determlnes priorities, allotates resources, and develops commissioning outcornes. GambleAw&re will then considerthÈ most appropriate route to market to enable delivery, includin8'. eontractlne service5, aW8rding grants, pattnerships. and co-production. Trustees review the str3tegit approach and activities of the charity each year, Thi5 report sets out what the charity ha5 achieved and the outcomes of its work in the reporting perlod. Trustee5 report the progress of pach key activity and the benefit5 the charity ha5 brought to those group5 of people that it is set up to help. The annual review helps Trustees ensure the charitws strategic approach and aciivities retnain focused on its charitable objects. The NatiDnèl GamblingTreatment Servlce IN6TSI becarne the Natlon81 Gambling Support Network INGSNI in April 2023.

GarnbleAware GambleAware Tru5tee5' Annual Report For the year ended 31 March 2023 Trustees have referred to the guidance tontained in the Charity Commisslon'5 gener81 guidance on public benefit when reviewing the charity's strategic approach and activities, as well as in planning its future activities. A new Perform3nce 8nd Delivery Cotnmittee wa5 established in 2022 to review all key programmes of work and provide 8dditional assurance on performance across the charity. Trustoes consider how planned activities will Co￿trIbUte to GambleAware'5 charltable objects and how best to follow the seven principles set out in the Charlty Governance Code. Strategic report In GambleAware's role as strateglc comm15sloner of prevention treatment servicès for gambling harms, the tharity sets the 5tr8te8y based on an understandinE of the nEeds of the Brltlsh population. The year April 2022-M8rch 2023 has presented challenges for the organisaiion and wlder Sector, wSth a backdrop of uncertalnty around the delayed publication ol the Gov@rnrnenVs Gambling Whitè Paper. Despite these hurdles. GambleAware has continued to deliver against its Or£ani5ational Strategy and Commissioning Objectives. Delivering across its core areas, GambleAware has its four Cornrnissionlng Objettive5 at the centre of all areas of work. These are.. Developing awarene55 and understanding of gambling harrns. 2. Increasing access to services and reduce gambling harm inequalities. 3. Building capacity amon8 health and communSty services to respond betterto garnbling harms. 4. Improving the ¢oheTence, accessibility, diversityi and effectivenoss of the NGTS. GambleAware continue5 to focus it5 work on the need for collaboration to develop a whole-system approach to addre￿ gambling harm within a public health mo(Jel, which is guided by the overarching vision of a society sale from gambling h8rms. As Outlined in the detail of this report, activity thls year has focused on the development of GarnbleAware's future commi5sionln8 intentions through the develi)prnent of a new Service Blueprint and Outcome5 Framework for the revised NGTS. Supportingthi5 work, and other areas of attivity including across prevention 5erwces. G3mbleAware works closely with peoplÈ who have lived experience of garnbling harm to ensure our work is evldence-based and in line with current population health needs. The creation of GambleAware'5 LSved EXpe￿enCe Council, which launched in Derember 2022, 15 key to driving thig approach. In additlon to setting the work and achievements across GambleAware's treatment actlvlty. this report a150 hlghlights the achlevements and outcomes from across GambleAware's publlc health campalgn5, research, and education proErammes. From a campaign perspective, GambleAware takes a public health approach and has delivered a strearn ol national behaviour change c3mpaigns during the course of the ye8r to help raise awareness of the PK)tentlal horms from gambling, boost the use of preventative tools. 8nd increase en£8gernent with 5UPPOrt and Services. Across GambleAware's educatlon offerlngi the charlty continues to work ho115tically wlthln local communitie5 to prevent and reduce gambllng harms among childr@n and young people via the Gambling Edutation Hubs. Dellverable5 across this programme of acrivity are achieved through Èarly intervention and prÈvention actlvlty thit builds workforce capacity to support those in need.

GambleAware GambleAware Trustee5' Annual Report For the year ended 31 MBrch 2023 From è research perspective, GambleAware continue5 to deliver against the research prloritie5 outlined in the Organi5ational Strate8¥. As part ol thi5, the Char￿tY ha5 increased research on populations. communitlES, and systems to help inform the design and cornmissioninE of interventions. with a specific focu5 on population needs. Looking ahead for the year 2023124, GambleAware will develop an OrganisationaS 5tr3tegic Framework for the prevention and reduction of gambling harm. The Organi5atlonal Strategic Framework will bÈ used to definÈ, priorit15e, and plan a range of Intervention5 against popularion- specific outcomes. This will include the commissioning o15ervlces, behaviour change programmes. and the development of p3rtnerships to prevent and reduce £amblin8 harm across the population wlth a focus on reducing inequalitie5. During the reporting period, GambleAware distributed funds r3ised in accordance with its 2021-26 OrgBnisational Strate8y. GambleAware does not offer funding in response to speculative applications, but from time to time does issue open tenders when there is the opportunity lor prtsviders to bid lorfunding for Innovatlve projetts wlthin a broaderlield. GambleAware does not offerfunding lor new business ideas, artistic project5, etc, but 15 always interested to hear about anythlng rh8t can help reduce gamblin8 h3rms so that the charity can consider them as part of its longer-terrn plans. During the year ending 31 March 2023, GambleAware Spent a total of £20.9m on treattnent, E19.2m on educarlon and £9.Im on research, creèting 3 lot81 expenditure of £49.2m12021122.. E26ml on hartn prevention. treatmÈnt and support services, and research and evaluation. including fundralsing cost5. A¢hievements and performance Harm preventlon Public health cam GambleAware takes a public health approach to garnbling harm. Behavlour change £ampaigns can play an Integral role in raising awareness of the potential harms from gambling. b005tlng the use of preventative tools, as well as increasSng engagetnent with support and services. GambleAware's approach applies the principles ol behavioural scienc& to established m8rketing processes to Èncourage and support chan£Ès in behavioor at-scale. A5 One part of a network of interventions to best support people, GambleAware's behÈviour chan8e campaigns are deslened to complement and integrate with the other levers that the Ihèrity comrni55ions to provide hollstlc support. During the course of April 2022-M3rch 2023. GambleAware launched three national publlc health campal8ns'. l. Men's Harm Prevention World Cup Campolgn Since 2018, GambleAware has run the Ber Regret campalgn, fDCU5ed on raising aw3reness of garnbling hèrms among young men aged 18-34 who gamble regularly on sport, mainly online. The 51Kth, and latest, burst of the catnpaign ran betweÈn 14 Novembei to 18 December 2022 in line with the Football World Cup. The campaign as5et5 wÈre designed to offer football f3ns pr8£tical advice for how they can enjoy the tournament without experiencing.bet r@greV' (the slnking feeling after placing a bet you wish you had not). The call to action wa5 widened to seek advice. tools, and support from the GarnbleAware website, rather than just"tappin8 Out. of betting wet>Sltes or apps. ns

GambleAware GambleAware Trustees, Annual Report For the year ended 31 March Z023 Overall, the campaign received 68% recognitlon, with 58% of the core audience takSng out the key message 76% taking action du* to the campal£n. The impatt Df the carnp8ign wa5 also seen through a 74% uplift in website traffic, with almost 1.2 million vlsits to the GambleAware website during the carnpaign period. 2. Women's Horm Prevention Compoign In January 2022. GambleAware launched the first ever Eambling harms Bw3renes5 campalgn focused on women. The Wornen's Prevention c8mpaign aimed to reach those at risk of experiencing garnbling harms (Problem Gambling Severity Index IPGSII 1-71, encourage thern to look out for the early warning signs of harmful gambling le.g., loslng track of time and money whilst g3mblingl, and direct them to the GarnbleAware website for free advice and support. The second. and latÈst, burst of the campaign was live between 15 Septemberto 31 October 2022. AmonE the core audiente there w8s 57% camp3ign recognition. with 78% taking out the key message and 49% takin8 action due to the campaign. As a result of the campaign. there were 128.000 visit5 to the campaign website page a￿d 933,000 vlew5 on the G8rnbleAw3re website over the campaign period. 3. Nutionol Gombling Treotmentservice Compoign The NGTS campaign first launched In February 2020 and airns to rèach those experienting garnbling harms IPGSI score of 8+1 and encourage thern to seek support through the National G8mbline Helpline and/or the NfjTS. The campaign draws upon the insight that people experiencing gambling harm feel disconnected frorn their family and friends. It is also based on promoting confid&nce that treatmènt 15 easy to access and will help indlviduals overcome their struggles with gambling. The fifth. and latest. burst of the campaign was live between 22 March to 10 May 2022. Overall, half 152%) the t3fEet audience recognI5ed the campaign, with 61% taking out the key message and 83% sa)ing they tODk action as 8 result of the carnp3ign. The carnpaign also resulted in a 60Yu uplift in visits to the campaign website paBÈ, with 1.6 million page views on the webslte over the campaign period, GambleAware website For the poritsd April 2022 to March 2023, there were 6,550,000 visit5 to the GambleAwBre website, cornpare£l to 5,830,000 in the prevlous year, This is 8 12.3% incre8sÈ. On the website, our self- aS5e55ment qu12 (which 8ives users insight into how gambling might be affecting them. or sotneone they care about) has J 67% cornpletion re5uIt, with 58% of users then going on to take meÈnin8lul The Problem Garnblingseverity Index IPGSII is a valldated scale that aims to cate¥orise Indlvlduals into different levels of problems experienced from their gambling. It conslsts of nine items Wlth each item assessed on a four-point scale.'101 never.11150rnetimes,121 m05t of the tlme,131 almost always. Respon5e5 are scored wlth a totèl score r3nglnB from Oto 27 possible. A score of 8+ represents 50Theone experfentin8"problem EamblSn8" whi15t a score of J+ rppresent5 Someone exppriencin8 at least a low level of probloms Wlth thelr gambllng. More information can be found here.. htt www. amblin ¢ornmi55ion. research roblem- atnblin -screens

GambleAware GambleAware Tru5tee5' Annual Report Forthe year ended 31 March ZOZ3 ction. such as callSng the N3tion31 Gambling Helpllne, accesslng the web chat, or reading GambleAware'5 advice page. The GambleAware website has 94.9 million inbound link5 and 8 Google Dorn3in Rating score of 911100. This rating puts the GambleAw3re website among the tnost authorltative and well-linked to websltÈs globally in position 1.045. In-kind artnershi Over the past year, GambleAware ha5 Utllised the power ol in-kind partnership5 to support campaign èctivity and work towards our wider strategy related to the prevention and reduction of gambling harms across the population, with a focus on reduting inequalities. Over the past year, GambleAware ha5 engaged 43 partners acrossthree campaiens since introducing partnerships into GambleAware's marketing mix in 2022. SIK partners have supported GambleAware with Èngagement across iwo campaigns and 8 further six partners have engaged with all three campaign5 the charity has Tun so f3r. This actiwty has contribLJted a potential reach of 71.6m so lar by leveraglng trusted voices of organisation5 who are present in various touchpoints with the key audience. Educatlon and preventiort programmes Garnblln Education Hub5 The overall aim of the Gambling Educatlon Hubs Ss to work holistically within local communities to prevent 8nd reduce garnbling-rel8ted harms among children and young people. This 15 deslgned to be achieved through early intervention and prevention artivities th8t focus on building workforce capacity arnong the range of practitioners and other Hdult5 who may play a role in supporting children and young people la5 well as local authoritie51 around gambling harm. The aim is to promote a safer environment lor children and young people. The hub5 work within schoo15 ènd colleges, educating children of all ages, and have developed approaches to encourage children and young people'5 eneagement with the toplc. The hubs Iscottlsh, English, and Welsh) aret3ilored to reflect the differences In curriculums, language5, regions. need and dernand, and political and other contexts, that are specifit to each nation. E3ch hub incorporates input from childreni young people. and people with1ivÈd experience of gambline harm in service design and delivery. With children and yOUllE people growing up being widely exposed to tambling marketing and advertising, thi5 investment comes at a critical tirne, and demonstrates GambleAwar@'s cornmitment to reducing harm experlenced by children and young people. Citizens Advice En land an Wal A5 primary providers of moneyi debt, housln& larnilyi and relationships advice across England, Wales, and Scotland, Qtizen5 Advice orEanisation5 are in a position to ralse the profile of Eatnbllng harms a5 a publlc health issue through their vast local and regional networks and by building awareness within their servlc@. Actlon on Gatnbling Harm, which has been delivered by Cltlzens Advlce England and Wales since Apr512021. èlms to rnalnsrrearn g8mbling harms identific8tion and support, through tr8ining and embedding core advlce functions across the network of local office5, Within 3 years, all local oflic@s should have access to g3rnbline harms training and will be engagin8 Wlth regiontl service providers to support the development tsf referral systems $0 client5 ean access specialist tre3trnent services where appropriate.

GambleAware GambleAware Trustees, Arbnual Report Forthe year ended 31 March 2023 Gamblln ort Service.. Qtizens Advice Scotland The Gambling Support Service, which ha5 been delwered by Citizens Advice Scotland since April 2022, aim5 to raise awareness about gambling harms through provision of training to the Citizens Advice ScotlaTrd local network and external organisations across Scotland. Within 3 years, the project will improve client OLJtrornes by increasing opporrunlties for early identification and advice as well a5 artive involvement in a variety of awareness and engagement èctiwty. Treatment and support National Gsmt>lin Treatment Service In September 2022. GambleAware published its commissioning Intentions for.the transformation and development of fjambleAware's early Intervention, support and treatment services.~ The commissioning intentions set out an amb￿lOUS transformation of GambleAware's exlsiing cornrnis5ionSnE 4rrangements, followlng an independent strategic reviÈw ol the NGTS. In the 9 months prior to publication, GambleAware, with the support ol an independent or8ani5ation, undertook in-depth engagement with gambling-harm treatment providÈrs, lived experience representatives, local authorities, and partners in the NHS. This resulted in 8 new Outcomes Fr8mÈwork and Service Blueprlnt. At the heart of the transformation is a regional-lirst approach across England, Scotland, and Wale5, which will enable all partners to deliver more targeted support to greater numbers of people in n￿d. This approach puts GambleAware in a new role with more accountabillty as a strètegic commissioner of seivices. It a150 enables GarnblÈAwaTe to have a much more significant influence over th& Services provided and control of thE quality of provision. For rnost providers. it will enable thern to have a more direct relationship with the commi55ioner, wlll See them better resourced for the range of their provision, and held to actount lor their delivery. It will prioritise their Investment and integration in local systems. The new arrangements went live on l April 2023 when the new Natlonal Gambling Support Network was launched. Nètional G8mblin Treatment Service 2022 2023 annual statistics In 2023, GambleAware published the latest annual statistics from the NGTS for the period up to March 2023. The annual statistits present summary data of cllents acr055 Great Britain who access structured tieatment from the NGTS agencies. It includes both people who gamble and thosÈ that are afferted by another's garnbling. This includes Information on the demographics of clients, their gambl￿n£ hlstory. gambling behaviour, treatmeni, 4nd treatment outcomes. The collection of data NGTS clients is managed through a natlonally co-ordlnated dataset known as the Data Reporting Framework IDRFI. initiated in 2015. Where clients have provided thelr consent to do so, NGTS agencle5 tr3nsfer pseudonymised data to the DRF. This allows consi5tenL comparable annual reporting and secondary research to investigate gÈrnbling harms. htt www.be ambleawa e.or Q9 G3mbleAware%20Commissionin default 022- %201ntentions%20FINAL. df io

GambleAware GambleAware Yru$tees' Nnnual Report For the year ended 31 Marth 2023 The impact of the DRF includes.. DRF data 15 used by local authorltles and councils to help with local planning. DRF data has been used by the DepaTtment of Health & Social Care IDHSCI and the office for Health Itnprovernent and Disparities IOHIDI to inform policy. The DRF repTesents the only core data set on treatment for gambling harms. The 2023 annual statistlC5 demon5tr4Éed that of the 6,645 clients who received structured rreatmenl in the NGTS between Aprll 2022 8nd March 2023.. 88% detnonstrated"probletnatit" gamblinE behaviour as defined by the PGSI. 64% completed trÈ8tment. Improvements in PGSI score were seen in 75% of people who gamble, including 88% in those who completed treatment, compared to 58% of those who dropped out. 50% of clients were seen wlihiTr 5 days of contacting the NGTS. and 75% were seen within 9 days. Prim8 Care Gamb5in Service The Prirnary Care Gambling Service IPCGSI is a primary-care b35ed service (which ha5 expanded natlonwidel for adults aged 18 or over who are experiencing harm frorn 88mbling. The Hurley Group an NHS P3rtner5hip led by practicine GPS in London- developed and delivers the PCGS. The service integrates primary care and third sector support tD provide ac[￿81b1e, consistent, and whole-patient focused support to people who experience gambling harm. GambleAwar@ has funded the 5ervlce from April 2022, Communit Resilience Fu GambleAware launch￿ the Community Resilience Fund ICRFI in ihe summer of 2022 in response to the c05t-of-Iivins CfSsls. One of its main aims w85 to help reduce health Inequalities in the most disadvantaged communities. With research indicatins that people in more deprived areas are three times more likely to experience garnbling harms compared to those In the le3St deprived iommunities, GambleAware sought to provide funding that specifically targeted minoritized and marginalised groups to enhance the support they receive and ensure they have access to the right help and guidance to address gambling harm. Organi5ation5 were invited to submit thelr applications for grants up to £IOO.COO, which would allow thern to as515t their affected communities throush education and awarene55 raislng, and providln8 treatment. interventions, or other support. Through a rigorous selection protess involving a panel of independent experts, including two lived experience community metnbers, a total of £1.24rn was awarded to 22 locally rooted, as well as nationwlde, organisatlOn5 project5, which had not previously been funded by GambleAware. The organisations were selected bèsed on their suggested programrnÈs to tackle gambling harms, with many taking new and innovatlve approaches. Thes@ include 5port-lor-change approaches, podcast production, projects aimSng to reduce stigma, and a project collecting data around gambling h3rm5 Wlthin a loodbank. li

GambleAware GambleAware Tru5tees' Anntsal Report Forthe year Ènded 31 March 2023 The full list of succe551ul prolocts include5.' Refugee Access,. Wigan Warriors Community Foundation,. Hull FC Rugby Community Sports and Education Foundation,. Azad Kashrnir Welfare Association.. Yellow Scarf CIO,. Reframe Coaching CIC,. Solihull Moors Foundation., A13bare Christian Care & Support,. Blackburn Foodbank., Age UK We5tminster,' Shama Women's Contre.. Al Hurraya,. Prison Radio Association.. Simon Community Scotland,, Derbyshire Alcohol Advite Service,. The Cedarwood Trust., Coram's Field,. IMO Charity,. Just B (St Mlchael's Hospice),. Big ISSUÈ Foundation,. Mind Suffolk., and Epic Restart Foundation. CRF-funded organlsations began their projects January 2023, and projects will last a m4xirnum of 12 months. The CRF project will be independÈntly evaluated throughout the funding period. with the final evaluation report expetted in Spring 2024. Aftercère Fundin Pro iamme The Aftercarè Funding Pro8ramme was commissioned in November 2022 and 55 scheduled to run frotn 2023-2026. G3mbleAware are fundlng 10 proje¢t5 across the third settor, investing a total of £2 tnillion. These projeds vary both in size and funding length Ibetween 18-36 months), and are located across England, Wales, and Scotland. The overall aims of the Aftercare Fundin8 Programrne ar& to provide both re50urcing for services and opportunities for innovation. as well as to build the evidence base in what is an emerBing and fairly under-invested area. The programme is specifically aimed at understanding how people who have experienced gambling h8rrn Idirectly or as affected othersl can have sustained ￿CoVery. The following 10 organisation5 have been commissioned.. ARA- Pathways To Recovery,. Cyrenians- Afteicare Navigator Support,. Citizens Advice 8riBhton and Hove Iwirh Breakevenl,. Beacon Counselling Trust Iwith BetKnoWMo￿I,. Citizens Advice Wirral (with Beacon Counselling Trustl,. Epic RÈstart Foundation- Buildlng recovery capital., Garncare Iwith Reframe Coaching),. Acta Cornrnunity Theatre (with ARAI,. Steps To Work- The LEAFF Project (Learning Evolving Aspiring Future FotU51.' and Veterans Aid.. Aftercare Welfare to Wellbeing. The Aftercare Funding Programme will be independently evaluated throughout the funding period, with the final evaluatlDn report expected in spring 2026. Research Over811 a roach to research GafflbleAware's 2021-26 organisational strategy set out 3 broad direction of travel for research which involved è gradu81 ph&sing out ol analysi5 of gambling producrs and operator5 for regulatory purpose5, alongside an increase in research on populations, communlties, and systems in order to inform the design ènd commissioning of interventiatls. In line wlth standard practice across health and care commissioningi this approach p12ces particular locus on understanding population needs, outcomes, and lived experiences, among the communitie5 that GambleAware SEek5 to serve. This generally means research on- The communitle5 or populations who are most 51gnificant￿ impacted by gambllnÈ harms or wider health and structurpl inequalities. The torntnunities or populatlOn5 who are most significantly impacted by inequalities in access to support or experiences of support, The lived Èxperiences of these cornmunities. 12

GambleAwarÈ GambleAware Tru5tee$' Annual Report Forihe yeai ended 31 March 2023 The underlying drivers and barriers that lead to Increased need lor support, or reduced acces5 to or usage ol support. The need lor and demand lor different form5 of support or interventlon. including variatlOn5 acros5 the population and by level of need. Local variations in need, dÈmand, assets, risk factors, and protectlve factors. Gaps or limitations in provision or support, or opportunities to addre55 unmet need 01 improve outcomes. Approaches, tools, or interventions to improve the identification Df need, improve access to support, support upstre3m interventlons. or reduce unmet need. Key examples of thi5 research include.. Women'5 research ro rarnme In Septemb&r 2022, the ph)s@ 2 report from the 8uildlno Knowledge of Women's lived Experience of Gombling ond Gombling Horms ocr05s Greut 5ritoin research programme was published, building upoll the phase I report published in J8nuary 2022. The phase 2 report used in-depth qualit3tive research to understand the perspectives and experiences of women affected by garllbling harms, comblned wlth some further analysis of GambleAware's Annual Ge Treatment arid Support Survey. It identified several drivers of garnbling harms among women, Includin8 psychological factors, social factors li.e. as a social activityl, financial 8nd economic pressures. and industry pr8Ctice5 lintluding gendered advertising). Minoiit communitie5 research The Minority Communities & Gambling Harms.. Quuntltlytive Report, publlshed in March 2023, provided itnportant new evidence on the relationship between stigrna, dlscrimination, and gambling harms. It found that nearly hall148%1 ol rninority group participants with a PGSI score of l or more have experienced discriminatory treatrnent out in public. compared wlth around 3 in 10132Y.l of those with a risk score of O. It also found that peoplefrom minority back8rounds were more likely than those from a white Brlrlsh background to say that they use gambling as a coping methani5rn to deal with diff iculries in Ille118% vs. 6% of those who gamble in each groupl. Sti ma sco stud In July 2022, a scoping study on stigma related to gambling and gambling harms wès published. Thls report found there 15 considerable prevalence of stlEmatisin8 language in gambling-related research, policy discourse, and frontline service5.11 was published olongside a language gu1de with recommendztions on how to avoid stlgmatising people experienclng harms from gambllng. Following on from th15 scoping study, in Marih 2023 a £3SO.000 research granr was Bwarded Ithrough a competStive tender processl to a collaboration betwÈen Natcen. the Unlversity of Wolverhampton. and Liverpool John Moores University to examine how people who experience g3mblin8 harm5 are affected by stigma and discrimination. The research will identlfy the kinds ol stNices, inte￿entions, inlorm3tion campaign5, and polities needed to challen£e stigrratisation, including widespread Stigma in research and the media, and aim to reduce gambling h8rms for stigmarised wmmunitles. ramrne 13

GambleAware GambleAware Trustees, Annval Report Forthe yearended ai March 2023 Children and oun eo le sco revlews A set of scoping reviews in relation to Children and Young People ICYPI are underway to help inform future commissioning pl8ns in thls 5paco. Thi5 work include5 a strategic review of the CYP Space lincludlng the environment, relevant influences, and gaps In provision) in order to identify key opportunities forGamblÈAware. It also intrude5 detailed quantitative and qu8litative research to deepen our under5t8nding of which t3Tget groups to focus on, their lived expÈriences of gambling harms, 3nd what work5 or is innovative in addressing gambllng harms for these groups. Academic Research Hub In May 2022, GambleAware 3warded the University of Bristol a £4 rnillion @rant to create 3 world- lÈading multldisciplinary research centre on gambling harm5, whith resulted In the Bristol Hub for GÈmbling Hèrms Research. This award was the culminatlon of a rigorous 18-month process of engagement wlth universitie5 and academic experts, resulting in proposals from some of the countrfs top universitles. The hub is attached to two university health research institutes, ensuring a public health lens on all research.. the Bristol Popu13tion Health Sciente Institute (which includes genomics, clinic31 trials. and healthcare evaluation expertise), and th& Elizabeth Blackwell Instltute for Health Researth (which specialises in interdisciplinarity expertise, including mental health). It will work closely with Several other institutes at the cutting edge of researth, including the Bristol Di8ltal Futures Institute, the Bristol Poverty Institute, and the Bristol Population Health Science Institute. The hub will help deliver the ch8rlty's strateglc objective to actively bulld academlc research tapacity. Safer amblin rartice5 In October 2022, the final repoit from research by Bournemouth Vniversity on safer gambling pra£tiCÈS W35 publlshed. This research analysed online gambling web51tes to examine the prevalence and effèctiveness of safer gambling techniques and messages. It recommenrjed increased tr&nsparency 4nd clearer, more accurate information on how online g4rnbling garnes work and the likelihood of winnin8. Gamblin Harms Framework sco srud A Gambling Harms Framework scoping study 15 underway to assess and review existing frarneworks of gambllng harms. It wlll provide a comprehensive summary and appraisal of existing frameworks including screening tools and harm for other behaviours. The work will Inform future recommendatlons for new research to support the development of improved ways to define and me85ure gamblin8 harms. Principal beneflciaries of GambleAware's activities During the year, G8mbleAw3re funded the NGTS through grants and commi$5ioned servlces agreernents to the following tr2btment providers.. 14

GambleAware GambleAware TrusteÈg Annual Report Forthe year ended 31 March Z023 2022123 £'ODO 2021122 £'ooo 8,7tx) 300 500 l5(M) Gamcare & network of 9 sÈrvlce provldtrs acros5 Great Brltain Leeds&York Partnershlp NH5 Foundation CNWL MHS Foundation Trust Goidon MoodyA550rlation ferlad The HuileyGroup 11,300 I￿12 1.302 Inadditlon,GambleAware funded education work forthe followlw provldèrs.. tizensAdvice GamblingStspport5erylce Adleriad twelsh Educatlvn Hub) Fast Forward Ikott15h Educ3ilDll Hub) ALERTS IG3mfarn I Royal col￿ge of General Practltloners FundtnoforEdwtloFJ Prggromme IDealMe Out) I,BOO 3ty) 283 350 204 Flnancial review The net result for the current year is 3 deficit of £l.Im, while lor the past lin3ncial year the net r￿Ult Was a surplus of £8.9rn. The deficit lor the current year was due to expenditure which was hi8her than income although the total income increased in 2022123 compared to 2021122. GambleAware's total income has increased by 38% due to increase in donation5 income by £13.3m including an Increase in glft-in-kind by £1.4tn. 20W25 202V22 Donation5 Glft In kind Bank Interest Total Income Industry donatlons for 2022123 have shown an increase due to the higher percent3ge contributed by the leading four operator5 in the industry. Interest income was hl£her than the previous year due to decision made to save the cash in excess of the working capital requirement In an interest-bearing bank 3ccount. G?mbleAware's expendlture alsD Increased by £23.4rn with the increase spread across Research, Education and Tre3tThÈnt £6.Im, £9.5m, and £7.8m respectively. 2022123 46,618 1,525 135 48.278 34,873 86 34.968 2021122 Rpse3rch Education Treatment Total Expenditure 9.128 19,172 20,864 49,164 3.OLK) 9.745 13,025 25,770 15

GambleAware GambleAware Tru$tee5' Annual RÈport Forthe year ended 31 Morth 2023 The expenditure has increased in line with the growth of the charitv. Costs of generating funcls were £0.24m12021122.. £0.28ml. Total fund5 carried forward were £30.Im 12021122.. E31.3ml. The funds carried forward represent deslenated funds in resp@tt of NGTS £25.Im and Primary Care Gambling Services lor E2.4rn. This leaves unrestricted fund total of £2.6m. Balance sheet. cash, reserves, and golng concem Total net asset5 Posltion of GambleAware has decreased by 3.6%1£i.Iml a5 a regult of the deficit lor the financial year. The net current aS5P.t5 Posltion has increased by £3m, mainly ilue to an incrÈase in the cash balance èt 31 March 2023. The cash balance increased by £16m cornpared to the balantÈ as at the end of the last financial year. The increase in cash was mainly due to the timing of the receipt of ihe donations from the industry, with the majority of donatlOn5 received in the last quarter- specifically in the last month of the fin8ncial year which does not allow GambleAware time to spend by year end. The high cash balance shows the commitments of GamblèAware to fund the 3Ctlvities of the cornrnissioned work in the next financlal year and the liabilitle5 that arose due to commissioned works 88reed in the current and previous financial years. The reserves on 31 March 2023 total £30.Im with £27.5m designated reserves to fund the comrnitments of Gambl&Awaie for the contract of services agreed with thÈ Service providers on the NfjTS and the Primary Care Gatnbling Service5 across the UK. The reserves policy lor G8mbleAware is set to cover 6 months, operatlon&l and 6 months, NGTS costs. The aim of holding the reserve5 15 to provide the funds required to prEvent a'hard Stop" on any commissioned service,. for examplÈ alternative options are found for th05e in the care of the service providers. AccorrJin8 to the re5erve5 policy the minimum required amount to cover the costs lor 6 months is c. £19.5m. The total reserve5 balance is hlgher than the required reserve balance due to the committed costs for the next financial year. Prlntlpal rlsk and uncertainties Risk revlew is an integral part of the planning, budgeting, forecasting. and management cyde of GambleAw3re and takes Into account factors Such as income streams varying from fore¢ast,' the ongoing effectiveness of funded projetts., staff welfare,. and reputatlon manaeement. ManaEement regularly report5 a risk analy51S to the Board of TrustÈe5 via its Audit and Risk Committee. Truste are of the view that an appropriate control frarnework is in pl3ce to manage the risks identified, whilst recognising that no system of internal control can provide absolute assurance or the elimSnation of risk. Towards the end of the 2022123 financ131 year, Trustee5 were upd3ted on the principal risks, as defined by GambleAware's rlsk management protocol. These main or"hi8h" rlsk5 along with tnitigations were.. Inabilit¥ of GambleAware to cornmission work ijue to negative perceptions.. The perception and awareness of GambleAware as a commissioner and a key player In the reduction ol gambling harm is essential to: ensure confidÈnce in the organisation,. allow effective funding of actlvities.. maximise uptake 3nd impact of behèvioural change campaigns and other commissioned services,. and ultlrnately reduce garnbling harms. 16

GombleAware GambleAware Trustee< Annubl Report For the year ended 31 March 2023 o Whilst ne8ative perceptions ol GambleAware in the comrnissloning spacè remains a risk, considerable progress has been made. The NGTS recommissioning has been well-received by providers and the extensive work wirh these organi54tions has been an opportunilyto strengthen relationship5. Relationships with NHSE, Gambling Commi55ion, and government continue to itnprove with more frequent and in-depth engagement. Furthermore. GarnbleAware ha5 repeatedly reirer3ted its call for a statutory lÈvy. Funding lor GHmbleAware in light of the dynamic situatlon in the sector, around the White Paper publication.. Without the outcome of the White Paper, it IS ImP05sible to guarantee longer terrn income of GambleAware. However, there are. and continue to be, multiple mitigations in place to ensure GambleAware is in the best possible position post- White Paper. Measures Include.. GambleAware's assurance of its role and work from key stakeholders, Such as DCMS, Gambling Commission, and BGC.. meetlngs and begatllbleaware.org brlelings with central govÈrnment,' new, better, and more robust financial reporting and analysis,. scenario p5anning and a leadershlp and govern8nce system to review and a55es5 our position on an onEolng basi5. It should a150 be noted that a5 far as possible Isiven the voluntary nature ol the system) funding Into 2023 from thÈ major operators has been comrnitted to via BGC. Organlsatlon Capacity o The recruitment m8rket has been and remains extreme5y challenging, and GambleAwzre was and continues to be a growing organisation. o To mitigate against the challenging recruitment rnarkEt, in 2022123 the or8anlsation reviewed its Staffing, staff rewards, and various stall support 5Y5tems. Plans for the future Lookin8 ahead, we recognise there will be considerable shifts acr055 the gambling harms landscape. following the publlcatlon of the Government's Garnbling White Paper. However, wlth these Changes comes opportunitles for innovarion and tr3nsforrn3tion and the Gambling Whlte Paper presents an important OPFK)rtunityto strengthen roeulation to protect people from harm. The pub1ic81ion of the Gambling Whlte Paper resulted in the inltiation of a lengthy consultation proces5 on a range ol topic areas including the introduction of a statutory levy as well as proposa15 to help reduce and prevent gambling harm. Recognising there will be a steady stream of con5ultatlons over the coming year. we wll be respondlng to these and providing a strongl robust evidence base to support our rÈcommendations against our three core policy areas: A sustainable and transparent funding model through a statutory levy Great consurner protectlons More re8ulation of advert15inE, sponsorshlp, and messa8ing In recognition of the uncertainty facing the sector, we will bÈ undertaking two System 5tabili5atio Fund rounds for organis8t50n5 that are either experienclng a r5isruption to fundine as a consequence of the White Paper or w8nt to move away from direct industry lundinE to facilitate closer working with the NHS. In addltion to 5hort-term st3bilisation, we will be looking at opportunities to 17

GambleAware GambleAware Yrustees. Annual Report Forthe yearended 31 March 2023 incorporate programmes into the NG5N on a longer-term basis should they allgn wlth the NGSN Outcomes and Service Bluepiint. Commissionin activit for the National Gamblin ort Network In addition to the above eKternal factors that will influence our future actlvltyi priorities from a commissioning perspective will be focused building on, and continuing to improve and &dvance, the arr8nEements that have been developed for the NGSN. OvÈrthe forthcoming year, GambleAware is committed to &n5uring these are embedded across the system with a particular focus on developing our approach to 5VStem performance. We will look to ensure that the NGSN continues to build a culture ol continuous improvement and that ways of working within the NGSN lond the wlder 5YSteml are rooted in collabor3tlon, listenlng to the volce of lived experience and the effective use of evidence. AlonEside embedding what is In eff￿t phase one of the NGSN tran5form8tlon process we will, in the latter half of 2023124, commence our second phase of development which wlll include.. The standardisation and expansion of the digital environment to support itnproved service User experience, increase the choi￿5 available to those seeking support, and provide increased capaclty for self-help. Improvin8 access to outcomes, experience, and ineoualities by diversifying thÈ services available in the NGSN regions by focusing on pbrticular population groups. Supported by the evidence base generated through our commissioned research, we will take a system3tic approach over the forthcoming years to identify opportunities to incrèase the number ol people 8ble to access support, at whatever stage of theSr gambling harm journey, by reducing barriers to acce$5. In 2023/24 we will focu5 on women and minority communities. A focus on Integration with local and national 5YStem5. Our regional-first approach was borne out of the ambition that the NGSN providers should be integrated into their local sysrem if they were io be able to effectively identify 8nd 5UPPOrt individuals holistically and in a loined-up approach with statutory and other third sector organisations at a local level. Our Mobili5ing Local Systern5 programme will be central to the increase in the number ol local sy5tÈms Engaging in the garnbllng harm agenda at the local level. It will do this through a combination of approaches Including a programme that will encour3ge systems to develop and implement local initiatives, providing system5 With gambling harm data, econotnic analysis at a local lÈvel, and devÈlopin8 What Works Guides. At a national level, WÈ will work with system5 that bring together specific population groups that have a higher risk of gBmbling harm, such 8S the criminal Justice system, rnilitary. and veteran system5 to ensure the NG5N effectively integr4tes with or8ènis3tion$ specifically supporting these groups and 15 able to meet the needs of seivice users across these population group5. Research comm55sionin Phase 2 of the d￿eloP￿ent of the NGSN will be underpinned by a resÈarch programme that focuse5 on the needs of spetiflc populations. It will be Independently evaluated order to support th@ evidente base ol what works for which population groups. Public health cam During 2023124. we wlll be launching and runnln8 several bursts of a major new publlc health behavlour change proEramme designed to reduce the stigma related to garnbling harm. We know 18

GambleAware GambleAware TrustÈe5' Annual Report For the year ended 31 March 2D23 that stigma is a barrier to self-rellection for people experienclng gambllng hartn,. is a barrier to acce55ing support and treatment and Is a harm in itself. With rhis in mlnd, 2023124 will see the launch of a new campaign aiming to reduce the stigma a55011ated with gambling harms, by chanElng societal perceptions ol people experiencing harm 8nd noimalising support seeking behaviour5. Additional ects and ro rammes In addition to the abovE, key areas of work for the 2023124 financial year. Include.. Prevention programme.. Focused on increasing protective factors against gambling harm, whith will Include increasin8 resllience and Lapability to reduce and prevent experlences ol gambling harm. Inequalltles Programme.. Including H range ol research projects to lutther bulld the evidÈnce base on a range of rnar8inalised groups and populations known to experience social and healih inequalities, in order to bettÈr understand their needs and experiences and the dTivers of their inequalitles. strateglc framework I PrÈoritisation framework.. To help u5 to deline, priorit15e, and plan a range of Interventions agaiD5t population specific outcome5 tts include the comrnissioning of services, behaviour change programrnes, and the development of partnerships to prevent and reduce garnbling harm across the population wlth a focus on reduclnB inequalities. L5ved Experience involvement strategy.. To ensure there is meaningful engagement with thogo who h8ve lived Èxperience of gambling harm throughout all programmes of work and to finalise an involvement Strategy. Chlldren and Young People: In the nexr financial year. the sloping phasÈ for the Children and Young People Programme will continue through to completion. This work will include a strategic review ol the18ndscape of exi5tln8 provision and influences experienced bv children and young people, and their exposure to various and qualitative and quantitative research. Annual wnference.. GambleAware's 11 annual conference Is due to take place aiJhe Klllg's Fund in London at the beginning ol December. The theme for the event thls year Is'.'A new chapler.. workingtogether to deliver gambling reform,. In addition to the above programmes of work, new commi55ionSng activity for 2023124 will lorus on major new prograrnmes with a specific focus on four key emerging themes.. Early InteNention, preventlon. and support.. To increase access to early intervention, preventlon. and support 5Èrvices. GambleAware will continue to work on the intÈgration of the NGSN provlsSon with 8 region31 first approach. In doing so, pl4ns to facilitate work W￿th wider range of delivery partners and provlders working in conjunctlon with both statutory and cornmunity-based organisations,. to ensure that provision of cullurally competent services 4rÈ avai13ble to all who need them, particularly population 8roup5 that experience barriers In doing 50. Moblllslng Loc81 Systems.. The overall high-level airn of this programme is to develop an integrated 5VStem to ensure that 8t a local and national level Statutory organisations are ble to delivÈr preventative intÈrventions, support early identification, holistlc 5UPPOrt and treatment, 8s well as ensuring people are able to Ilve in communities that support their ro 19

GambleAware GambleAware Trustee5'Annual Report For the year ended 31 March 2023 ongoing recovery. Only when gambllng harm reduction is embedded across all services wlll the systern be able to make the sustalnable progress it needs to r@duce gambling harm. Fundraising di5closure5 GambleAware'5 fundralsing team contact Current and potential donors mainly by email. letter, and electronic newsletters. These donor5 are almost exclusively commercial operators rather than indlvidu3ls. and are from within the garnbling industry, and those operator5 which derive &n incorne from commercial gambling. GambleAware doe5 not use external professional fundr31sers. GambleAware Is reg15tered with the Fundraising Regulatorf5 Code of Fundraislng Practice and has signed up to the Fundraising Promise, demonstrating its C0￿mItMent to best practice. GambleAware's Fundraising Complaints Procedure is available upon request. GambleAware has not received any formal complaints about fundralsing activity during 2022123. Partnershlp working ElfÈctive partnership worklng with a wide range of stakehglders is at the heart of GambleAware's str8tÈgy. Trustees are commilted to working in partnership with.. The Gambling Cofflmisslon and its independent adviser5, Advisory Board for Safer Gamblln& to help to deliver the National Strate£yto Reduce Gambllng Harms, 2019-22. National and local government authorities and agencie5, treatrnent providers, service users, researcher5, academlcs, and all those who have a legitimate interest in GambleAware's work. The gambling industry In keeping with gambling operator Ilcence conditions, as determined by the Gambling Commission, the industry provldes voluntary fundlng to support the ¢ha¥itls aEenda to preventgamblln8 harms. G8mbleAware has an extremely robust SV5tem of governance and oversight in place, and its independeni Board of Trustees are leadeTS Wlthin the NHS and public health sector. GambleAware is accountable to rhe Charity Comrnission, and it work5 alongside DCMS. DHSC, OHID, and the Gambling Commlssion, who all recognise its integrity and independence. All of thi5 ensure5 the gambling industry has absolutely no Input. influence, or authority over any ol the ch8ritVs activities. Structure, governance, and management GambleAware is a charitable company liTnited by 8u3rantee and not havin6 Sha￿ capital. It W&5 incorporated on 28 February 2002 IcompBny number 043842791 and reglstered as a charity in England and Wales on 24 Septernber 2002 Icharity number 109391013nd in Scotland on 4 July 2019 (charity number SC0494331. The company was e5tabllshed under a memorandum of association that established the objÈcts and powers of the charitable cotnpany and 15 governed under it5 articles of association. The Articles of Association of the company were amenijed to update the charlty'5 objects on 20 March 2023. 20

GamblpAware GambleAware Trustee$, Annual Report For the year ended 31 Morch 2023 The GambleAware Board of Trustees Throughout th& 12 months ending 31 March 2023, GambleAware was governed by a Board of Trustees Ithe 808rdl led by a Chair. who wès also a Trustee with voting rights. The Board met forrnolly four time5 to monitor and review the performance of the chority, its budget5, po51ciÈs, and strategic direction to ensure that the company was meeting its charltable objects. All Trustees givethelr tlme voluntaTily and receive no benefits from the charity. except for the Chair who receives a salary. Any expenses reclaimed from the charlty are set out in note 7 to the accounts. The Board in 2022123 did not include any Trustee employed in the gambling industry. Trustees understand the need to generate wid25pread trust and credlbillty In GambleAwaTe's independence and integrityi pÈrlicularly in view of the investment of both fundr81Sln8 and commissloning function5 in è single indu5try-funded body. Trustees have put in place robust governante arrangements intluding.. Appointing a wholly independent Board of Tiustees and rnaintaining a register of interests for bi)th Trustees Ipublished onlinel and senior m8nagement (recorded internally and availablè for audit). Publishing a live-year strategy and perlodlc dellvery plans. Inviting the government atFd the Gambling Commi55ion to observe all Board and Committee rneetings and makin8 public the minutes ol such meetings. Publlshing detalls of all donations &nd re8ularory settlements every quarter. Seeking advice from exterllal independent experts as necessary. n addition, Trustees are committed to the Charity Cornmisslon's seven princlples established by the Charity Governance Code, Committees of the Board of Trustees GambleAware has three standing Committees which asslst the Board of Trustees wlth Its work.. Perfom)ance and Dellvery Commlttee The Performance and Delivery Committee is a new cofflmlttee esr8blished in June 2022. The Committee advlses and supports the Board in its 4ssurance of the effective delivery of the organisational St￿tegY and annual plan. It also provides crltlcal challenge and guidance to management, scrutinising and tracking delivery ol key outcomes and targets. The Comrnittee's membership compri5e5 of at least [0￿rTrUstee5. including the Chair. Atthe date of this report, the Performance and Delivery Committee consisted of.. Professor Sign Grillith5 CBE (Chairl.. EmeritU5 PrOfes￿r at CUHK and Vi51tlne Professor at ImpÈrlal College London. On 14June 2018. Trustees agreed to MOVÈ forwaid on the b351s that the charity w511 no longer appoint Trvstee5 employed In the gamblin8lndustry. 21

GambleAware GambleAware Trustees, Annual Report For the year ended 31 March 1023 8aroness Hilary Arm5tronB.' Labour rnernber ol the House of Lords. Marina Glbb5'. Policy Director within Ofcom's Network5 and Communlcations group. Dr Koravangattu Va15r8j.' Deputy Chief Medical Offiter for Kent and Medway NHS and Social Care Partnership Trust. Rachel Pearce-Reglonal Director Comtnissioning at NHS En8lHnd South West. Resources Commlttee The Resources Committee Supports the Board in its assvrance around the effective use ol the Charity's funds and resource5. The Commlttee provides critical challenge, direction and Èdvice- it holds the Charity's m3naEement to account on the effective use of funds and resources and any related processes. It also revlews the CEO'S remuneration and ernployee salary and beneflts. ThÈ Comrnittee comprises of 3t least three Trustees, 5n£luding the Chair. At the date of this report, the Committee con515ted of.. M¥thelle Highman (Chairl.. Chlef ExecutNe, The Money Charity. Mubin H8q'. Chief Executive of abrdn Financial Fairness Trust. Barone55 Kate Lampard.. Lead non-executive director on the Department of Health Board. and Chair of GambleAw8re. Audlt and Risk Committee Trusteeg understand the need to belinancially sound and prudent, a5 well as transparent and accountable, The Audit and Risk Committee serves to advise the 8oard regarding matter5 01 financlal control, the management of risk, governance, and financial assurance. It monitors the effectiveness of the external audit function, receives and reviews auclit findinE5, and reports to the Board on m8tters ol signiflcance arising from the annual audit. The Committee a150 reviews the Annu31 Report and Accounts and recommends it to the Board approval. The Cornmittee's membership constitute5 at least three Tmstee5 appointed by the Board. At the date of this report, the AudSt 2nd Risk Committee consisted of.. Paul Simpson (Chairl.. Chief Finance Officer and tleputy Chief ExecutSve, Surrey & Sussex Healthtarè NHS Trust, Saffron Cordery.. Director of Policy and Strategy and Deputy Chief EKecutlve of NHS Providers. Marina Gibbs.. Policy Director within Of¢orn'5 Networks and Communlcations group. The terms of reference of all GambleAware's commlttees are published on its web51te. Kate Laryipard 15 excluded from 8nydiscu55ions and declslons in relation to her t>wn remuneration. 22

GambleAware GambleAware Trustee< Annual Report For the year ended 31 March 2023 Remuneration policy for key management personnel The Resources Commlttee operatÈs to rewew and to make recommendations regardlng the Salaries and benofits of all man38ement and staff rnembers. taking actount of personal performance reviews, current macro-economii condition5, and independent advice regardin8 531ary b&nchrnark5 when necessary. Appolntment of Trustees GambleAware seeks to recrult and refresh the Board of Trustee5 to ensure a diverse Board reflectlng all parts o150ciety, and who bring current academic, therap&utic, person81, and professional Experience and other relevant skills that extend the collective competence of the Board. The recruitment of Trustees considers the balance of skills and experience required and the need to include Trustees with expertise in issues such as healthc8re cornrnissionin& public health education, finance, treatment provlsion. and 8dvi£e relatln8 to gambling harm as well as research and evaluation. The Board of Trustees make5 the final decisions on new appointments based on the advice and recommendations of 3 speciBlly tonvened appointment5 panel following an interview process. Trustees are appolnted foT a tÈrm 013 years, and they may be reappointed by the Board to serve for a maximum of one furtheT 3-year term16 years in totall. Trustee induction and training There is an induction programme for new Trustee5 that include5 the opportunity to meet the staff team. receive safeguarding trainin& visit the providers that GambleAware funds, and receive ad￿Ce and information about the charltvs actlvlti£s frotn the Chief Executive and other members of staff as nece55ary. Related parties and relationships wlth other organisation5 GambleAware is an independent Charity. however its work is euld@d by the Natlonal Strategyto Reduce Gambling Harms12019-221 published by the Gambllng Comrni55ion. GambleAwarE works closely with the Gambling Cornmission in the delivery of thE priorities that arlse frorn the National strategy to Redvte Gambllng Harm5. wlthin the bDunds of GambleAware's Independence and charitable objects. GambleAware is responsible for fundraising and awarding grant5 to support activity to help to deliver the National Strategy to Reduce Gambling Harm5, subject to the availability ol funds. An 'assurance and governance framework, agreed betweEn GambIeAwa￿, the Advlsory Board ft)r Safer GamblinEJ ènd the Gambling Commission underpins these 3rrangements. Publisheij in August 2012, the agreement remalns available vla GambleAware's At this time, 3rrangements require 311 three partie5 to work together openly and in active partnership with an overriding commitment to transparency and engagement with 811 stakeholders. www,res mblin medla 211 5tatement-of_1ntent-document-final-wlth-lo 23

GambleAware GambleAware Trustees, Annual Report For the year ended 31 Maich 2023 Employee informatlon As èt 31 March 2023, GambleAware'$ Staff tearn numbered 59 full-time including two part-time members. The average number of staff for thÈ year was 29. The incrEase in headcount was to increase c3P3t5ty and implement the programmes of work. At the end ol September 2022, GambleAware's staff team (including interim 8ppolntrnentsl number5 46 in total. Equal opportunities GambleAware is an equal opportunities employer and has wlitie5 in place in relation to equality and diversity. which are set out in full in its Staff Handbook. GambleAware also h35 an internal Equality, Diversity, 8nd Inclusion group to Ensure that the charity IS 3ble to better support colleagues with proterted characteristics, embed best practice around equality, diversity ènd inclusion within GambleAware, and encourage or88nisations It works with to engage with ISSUES around equality, dSveislty and Inclusion. Statement of responsibilities of the trustees Trustees (who ate also directors of GambleAware for the purposes of cornp3ny lawl are r￿ponSIble for preparing the trustees. annual report including the strategic report and the financial statements in ac£ordance with applicable law and United Kingdom Accounting Standards (united Kingdom Generally Accepted Accountlng Practicel. Company law reouire5 trustees to prepare flnancial statements for each financial year that give a true and fair view of the state of affairs of the charitable cornpany ènd of the incoming resources and application of resources. including the income and expenditure, of the charitable company for that period, In preparing these fin3n¢ial statements, trustees are requlred to.. Select suitable accounting policies and then apply them conslstentlv. ot>5erve the methods and principles in the Charltles SORP. Make judgements and estimates that are re250nable and piudent. State wh@ther applicable UK Accounting Stand8rds and statements of recornmended practice have been followed, subject to any material departures disclosed and explained in the flnancial statements Prepare the financial 5taternents on the going concern basi5 unless It Is inappropriate to presume that the charity will continue in operation. Trustees are responsible for keeplng adeq￿ale accounting records that disclose with reasonable accuracy at any tim& the financial positSon of the charitable cornpany and enable them to ensure that the financial st3temÈnt5 (Ofnply with the Companies Aci 2006. They are 8150 responsible for safeguardingthe assets of the charitable company and hencÈ for taking re?50nable stEPs lor the prevention and detection of fraud and other irregul8rlties. In so far a5 trust&es are aware.. There 15 no ￿levant audit Information of which the charitablÉ cornpansls auditor is unaware. Trustees hève taken all steps that they ought to have taken to make themselve5 aware of any relevant audit information and to establish that the audftor is aware of that information. 24

GambleAware GambleAware Tru$tee5' Annual Report Forthe yeor endEd 31 March 2023 Trustees are responsible for the maintenance and integrity of ihe corporate and linanclal information included on the charitable company's web51te. Legislation in the Unlted Kingdom Eoverning the preparation and disseminatlon of financial 5tatEments may differ from legislation in othèr jurisdictions. Member5 of the charity guarantee to contribute an amount not exceeding £10 to the assets of the charity in the event ol winding up. The total number tsf such guarantees at 31 March 2023 was 10 12021.. 81. Trustees are mernbers of the charity, but this entitles thetn only to votin8 rights. The trustees have no beneficial interest in the charity. Audltor Haysm8cintyre LLP was appointed as the charitable company's auditor dur5ng the year and has expressed its willingnèss to continue in that capacity. The trustees, annu81 report which Includes the strategic report h85 been approved by trustees on 5 mber 202 and signed on thelr behalf by Kate Lampard, Chair ol trustees BE 25

GambleAware GambleAware TrusteÈs' Annual Report For the year ended 11 March 2023 Independent auditor's report to the members of Gambleaware Opinion We have audited the financial staternents of Gambleaware for the year ended 31 M4rch 2023. which ¢Otnpri5e the Statement of Financial Activities, the Balance Sheet, the Statement of Cash Flows and notes to the financlal Statements, Including a summary of significant Hccounting policie5. The Ilnanci31 reporting framework that has been applied in their prep8ratlDn is applicable law and United Klngdom Accounting Standard5, includinE Financial Reporting Standard 102 The FinanciolReporting Stondord trpplicable in fhe UK und Republic of Ireland Iunited Kingdom Generally Accepted AccountSng Practice). In our opinion, the financi31 statements.. give 8 true and fair VSÈW of the State of the charltable cornpanvs affairs as at 31 March 2023 and of the charltable ¢ompanVs net movement In funds, Including the income and expentliture, for the year then ended.. have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Prattiie.. and have been prepared in accord&nce with the requirements of the Cornpanies Att 2006. Basis for opinlon We conducted our audit in accordance with International Standards on Auditing IUKI IISAS IUKII and applicable law. Our responsibilitles under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We 3re independent of the charity in accord3nce with the ethical requlrements that are relevant to our audit of the financlal statements in the UK, In¢ludTng the FRCS Ethical Standard, and we have fullilled our other ethit81 responsibilities in accordance with these requlrernent5. We believe that the audit evidence we have obtained Is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financi31 statements, we have concluded that the Trustees. use of the going concern basis of accounting In the preparation of the financial statemEnts is appropriate. Based on the work we have perforrned, we h3ve not identified any rnaterial untertainties relating to events or conditions that. indlvidually or collertively, may cast signifitant doubt on the charitable company's ability to continue as a Eoing concern for a period of at least twelve months from when the flnanclal statements are authorised for issue. Our responsibilities and the responsibilities of rhe Trustees with respect to going concern are described in the relevant 5ection5 of this report. Other information The Trustee5 are re5pon5ible for the other information. The other information comprises the informatlon 1￿cluded in tho report of the Trustees. Our opinion on the financial statements does not 26

GambleAware GambleAware Tru5tee5' Annual Report Forthe year ended 31 March 2023 cover thÈ other information and. except to the extent otherwlse explicltly stated in our report, we do not express zny lom of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, In doing 50, consider whether the other inlorFn4tion 15 materlally inconslstent with the financial 5t3tements or our knowledge obtained in the audit or otherwise ?ppÈars to be materially mlsstated.11 we idEntify such rnaterial incon51Stencies or apparent material misstatements, we are requlred to determlne whether there is a material rnisstatement In the financièl statements or 3 material mi55tBtement of the other information. If, based on the work we have performed, we conclude that there is a material mi55tatÈment ol this other information. we are requlred to reportthat fact. We have nothin8 to report in this regard. Opinions on other matters prescribed by the Companie5 Act 2006 In our opinlon, based on thÈ work undertaken the course of the audit- the information given in the report of the Tru5tee5 (which include5 the strategic report and thÈ dlrectors, report prepared for rhe purposes of company lawl lor the financial year for which the financial statements are prepèred is consistent with the finHncial 5tatements', and the strateglc repDTt and the dlrector5' report Included within the report of the Trustees have been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exceptlon In the lighi of the knowledge and understanding of the charitable company and its environment obtalned in the course of the audit, we have not identified m8teTial misstatements In the report of the Trustee5 Iwhlch Incorporates the strategic report and the direttors. reportl. We have nothing to report in respect of the following matters in relation to which the Companie5 Aci 2006 require5 VS to report to yov if. in ouropinion.. 8dequate aCCDunting records have not been kept by the charirable cornpanyi or the charitable company financial statements are not In agreement with the accounting records and retums., or certain disclosures of Trustees, remuneration specified bylaw are not made,. or we hève not received all the information and explanations we require lor our audit.. or the Trustees were not entitled to prepare the fin3nEial statements in accordance with the sm811 companles, regitne and take advantage of the small iompanies, exemptions In preparing the Trustee5' report and from the requirement to prepare a strategic report. Responsibilitie5 of Trustees for the finan¢laS statement5 A5 Èxp13ined more fully in the Tru5tees' responslbilities statement, Set out in the TrustÈes' annual report. the Trustees (who are 31so the directors of the charitable company for the purposes ol company lawl are rÈsponsible forthe preparatlon of the financial statements and for being satisfied that they give 3 true and falr view, 3nd for such internal control as the TIu5tees determine 15 necessary to Ènable the preparation ol flnancial Statements that are flee from material misstaternent, whether due to fraud or error. 27

GambleAware GambleAware rru5tees' Annual Report Forihe year ended 31 Mbrch 2023 In preparin8 the flnanci41 statements, the Trustees are responsible for assessing thÈ tharitable company's abillty to continue as a golnE concern, discloslng. as applicable. matters related to goin8 toncern ènd using the going concorn basis of accountSn8 unless the Trustees either intÈnd to liquidate the charltable company or ro cease operations, or have no re3115tic alternative but to do so. Auditor's responsibilltles for the audlt of the financial statements Our objectives are to obtain reasonable assurance about whether the finanaal statements a5 whole are free from material rnisstatement, whether due to fraud or error, and to15sue an audltorfs eport that Sncludes our opinion. Reasonable 455urance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAS IUKI will always detect a material niisstatement when it exists. MI55tatements tan 3rise from fraud or errol and are considered material if, individually or in the aggregate, th@y could reasonably be expected to influence the economic declslon5 of users taken on the basis of these financial statements. Irregularities, Including fraud, are Instances of non-cornpliance with laws 3nd regu18tions. We design procedures in1Sne with our responsibillties, outlined above, to detect material misstatement5 In respect of irregularitie5. including fraud. The extent to whlch our procedure5 are capable of detecting irregularities, including fr8ud Is detailed below.. Based on our understanding of the charitable company and the envlronment in which it operztes, we identified the principal risks of non<ornpliance with law5 and regulatlolls and we considered the extent to which non-compliance might have a material effect on the financial statements. We a150 considered those laws and regulations that have a direct impact on the preparation of the financial Statements such a5 the CompaniE5 Act 2(K)6 and the Charities Act 2011, and considered other factors such as incorne tax, payroll tax and sale5 tax. We evèluated m3naeernenVs incentives and opportunitie5 for fraudulent manlpulatlon of the financial Statements lincluding the risk of override ol controls), and deterrnined that the princip81 risks were related to management override of contro15, completene55 and cut off of voluntary income, leEacies and investment income. Audit procedures performed by the engagement team irEcluded'. Discussions with management including consideration of known or suspected instances of non-compliance wlth law5 and regulation ènd frzud,. Evaluatlng management's controls deslgned to prevent and detect Irregularities., Identifying and testing journals.. ènd Challenging assumptions and judgements made by management in their critical accountin8 estirnate5 Because of the inherent lirnitations of an audit, there is a risk that we will not detect all irregu18rltles, including those le8ding to 4 rnaterial misst8tement in the finantial statements or non-compliance wlth regulation. This risk increases the more that cornpliance with 4 16w or regulation 15 iemoved from the event5 and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is a150 greater re8arding irre8ularities occurring due to fraud rather than error, as fraud involves intentional concealment, for8ery, collusion, omission or mlsrepresentation. 28

GamblÈAwaie GambleAware TTUSteÈs' Annual Report Forthe year Ènded 31 March 2023 A further description of our responslbilities for the audit of the financial statement5 is located on the Flnancial Reporting Council's webslte at.. www.frc.or auditorsres onsibilities. This description forms part of our auditor's report. Use of our report Thls report 15 made solely to the charitable ci)mpany's tnembers, as a body, in accordance with Chapter 3 of Part 16 01 the Companles Act 2006. Our 3udit work has been undertaken $0 that we might Stète to the Charl￿ble company's members those matters we are required to state to them in an Auditor's report and for no other purpose. To the full*st extent perrnitted by law, we do not accept or assume responsibility to anyontr otherthan the charitable company and the charitablÈ company's mernbers, as a body, for our audit work, for thi5 Teport. orfor the opinlons we have formed. Wikram Sandhu Isenior Statutory Auditor) For and on behalf ol Hay5tnacintyre LLP, Statutory Auditor Date-. 14 November2Q23 JO Queen street Place London EC4R IAG 29

GèmbleAware GambleAware frusteE5' Annual Report Forthe year end￿ 31 March 2023 Statement of Financial Activities For the year Ended 31 March 2023 2022123 Total 'ooo 2021122 Totsl £'ooo Unrestricted Restrlcted £'ooo £'ooo Note Income from: Voluntary donatlons Investmenr5 46,618 135 1525 48,143 135 34.959 Total Income 48.27B 34,968 Expendlture on.. Rai51ng funds 4a 240 240 278 Research Educatlon Treat￿nt 4a 4a 9,128 17.647 20,864 9.128 19.171 20.864 3,000 9.745 13,025 1.525 Total ex￿ndIture 47.879 Net lexpendlturelllncomo for the year3nd net movement In funds 11.126 8.920 Rectsndllation of fund5: Total funds brought forward 31.154 22,333 Tot81 fundscarrledlorward 31,254 All of the above resvlls are derived from continuing actlvltiÈs. There werÈ no other retQ8nised gainsgr1055es other than those stated above. Krtovement5 in funds aredi5cIosed in NotÈ 19 to the flnancial 5tatemonts. 30

GambleAware GambleAware Trtsstee5' Annual Report Forthe year ended 31 March 20Z3 Balance Sheet As at 31 March 2023 2022123 £'ooo 2021122 00 Note £'ooo £'ooo Fixed 8$5ets: T3nglbleas5Èts 12 51 24 51 24 CuTrtnt 0ssel&' Debtors Prepayments Short terrn deposlts Cash )tbank and In hand 13 5,510 309 1,037 42,200 10,992 2,714 1.031 25.921 49,056 40,658 Creditors.. amounts falllng duev4ithSn oneyear 14 112,0591 17,0411 Net current 1ssetS 36,997 33.617 Total a5S¢ts lessujrrent Itabllltles 37.048 33,641 Credltors.. arnounts fallln8 dueafter oneyear 15 16.9201 12,3871 Wet a55ets exdudlng penslon assei I Illabllltyl 30.128 31,254 Deflned benefitpenslon 5chemeassetl Illabllltyl 16 Total net assets 1$ 30,128 31.254 ThefuDds of the charlty: Unrèstricted IncomEfunds'. General fund5 DEsIEnated fvnds 19a 2,643 27,485 3?57 27,Z96 Totsl unrestricted funds 30,128 31,254 Total tharltytunds 30,128 31,254 Appr bythe trust s on 5 September 2023 and slgned on thelr behalf by Bar ess Kate Lam Chair of Tru5teÈs ard, CBE 31

GambleAware GambleAware Trustees, Annual Report For the year ended 31 March 2023 Statement of cash flows For the year ended 31 March 2023 2022129 £￿00 2021122 £'ooo Not ￿cOMe for the reporting pErknd las per the 5tbtement of finandal aCt￿ltIeS) Depreclaiion charges Interest from Invp5tments ioss on the dlspo5al of fixed a55ets D￿rease/{ln¢rea5ej in debrors Inerea5ell(kcreastl In credltors II,Iz61 8.920 iy 12 7.886 9.552 110.6231 3,821 Net cash provtded byope¥•tlngactlvltlés 16.194 1.626 a5hftow$from operatlngartivhles £'ooo £'ooo f'OOO £'ooo Ilet provlded byoper*in8actl¥ltle$ 16.194 1.626 C85hllowsfrom InvestIngart￿￿IÈS'. Interest from Investments Purchaseof flxed a55ets 135 1441 Net &ish used In I IpTovlded by) In¥estln8 &rtI￿lIeS 91 Change In c4sh and cash equlvalethts In the year 16,285 1,615 Cash and cash equlvalents atthe beginnin8 oftheyear I6￿52 25,337 Cash and L35h equlvalontsai the end of the year 20 43.237 26,952 32

GamblèAware GambleAware Trusiee¢ Annual Report For the year ended 31 March 2023 Notes to the financial statements for the year ended 31 March 2023 A description of the nature of the e￿lit￿$ operatlons 3nd its prlncipal actlvitie5 is dlsclosed In the annual report accompanying the financia5 statements. l. Accounting policies Statutory information GambleAware is 8 charitable company limited by guarantee and is incorptsrated in the United Klngdorn. The registered office addre5S 15 Llncoln House, 296-302 High Holborn, WCIV 7HJ. B3515 of preparation The financial statements have been prepared Ljnderthe historical cost conventSon, with rhe exception of invesrments. which are included at market valuation. The accounts Ifinancl81 statement51 have been prepared in accordance with the Statement of Recommended Pr8Ctice, Accounting and Reporting by Charitie5 ISORP 20191, applicable to charities preparing their accounts in accordance with FRS102, the Financial Reporting Standard appllcable in the UK and the Charitles Act 2011 and UKGenerally Accepted Practice.1 and the Companie5 Act 2006. Asset5 and liabilities are initially recognised at historical cost ortransactSon value unles5 Otherwise stated in the relevant accounting policy or note. In applying the fin3ntial reporting framework, the trustees have made a number of subjective judgements, for Example in respect of significant accounting esrlmates. Estirnates and judgements are continually evalu8ted and are based on historical experience and other fattors, including expect3t10n5 of future events that are believed to be re350nable under the circumstances. The nature of the estimation means the a¢tLJal outcomes could dlfler Irorn those e5tim3tes. Any slgnificant estimzte5 and judgements affectinz these financial statements are detailed within the relevant accounting policy below. Public benefit entltv The ch3ritable company meets the defSnition of a public benellt entity under FRS 102. fjolng concern The Trustees conslderthat there are no materlal uncertalntie5 about the charitable companvs bility to continue as a going concern. The trustees do not consider that there are any sources of estimatlon or uncertalnty at the reporting date that have 3 slgnilicant risk of causing a material adjustment to the carrying amounts of assets and Ilabilities withln the next reporting period. Income Income 15 recognised whèn the charity has entltlement to the fund5, any performHDte conditions attached to the incomÈ have been met, it Is probable that the income will be received and amount can be measured rpliable. Income received in advance of the provlsion of a specified service is deferred until the criteria lor income recognition is met. 33

GambleAware GambleAware Trustees, Annual Repon For thè year ended 31 March 2023 Donations of gifts service5 and facilitles Don3ted professional services and donated facilities are recognSsed as in¢orne when the charity has control overthe ￿eM or received the servico, any conditlDns associated with the donation have been met, the receipt of economic benefit from the use by the tharity of the item is probable and that economlc benefit can be measured reliably. Interest re¢e5vable Interest on funds held on dep051t 15 included when receivable and the amtsutlt can be measured reliable by the charity,. this is normally upon notificatioTr of the interest P31d or pay3ble by the bank. Fund a¢countlng Resrricted funds are to be used for specific purpose5 as lald down by the donor. Expenditure which meet5 these crlteria is charged to the fund. Unrestricted funds are donatlon5 and other incomlng resources received or generated for charitable purposes. Grants pollcy The full costs of the majority of grants payable by the charlty are included in the statement ol flnancial activitie5 in the year in which they are approved and notified to the grantee, evèn if they are for projects which cross Fnore th8n tsne financial year, or for multi-year programmes ol work. If such grants that ère approved during the year are paysble by Instalments or have not been paid, in part of in full, by the end of the year, any unpaid amount5 are included 8$ creditors in the balance sheet if the conditions attached to the grant are accepted by the beneficiary before the accounts are signed. If a Inulti-year award Is subject to the recipient submitting a satisfactory progress report and the renegotiation ol targets and conditions between the recipiÈnt and GarnbleAware, only the current yearfs grant will be included In the statement of flnancial activities Expenditure and Irrecoverable VAT Expenditure is recoeni5ed once there is a logal or constructive obllgation to make a payment to third party, it is probable that settlernent will be required and the amount of the obligation can be measured reliably. Expenditure is cla55ilied under the following activity headings.. C05t of r81slng funds relate to the cDst5 incurred by the charitable company in inducing third partie5 to make voluntary tontributions to It, as well as the cost of any attivities with a fundraising purpose. Expenditure on charitable activiti@5 included the costs of grants dellvering service5 4nd events undertaken to further the purpose of the chèrity and their assoti&ted support cost5. Irrecoverable VAT is charged as a cost against the activity for which the expendlture was incurred. Allocatlon of support costs Resources expÈnded are allocated to the Particular 8ttlvity where the cost ￿lateS directly to that activity. However, the cost of overall direction and admlnistration of each attivityj comprlsing the salary and overheads costs of the central functlon and governance costs is apportloned on the 34

GamblÈAvJare GambleAware Tru5tee$' Annual Report For ihe year ended 31 March 2023 following basls which are an estimate, based on staff time, of the arnount attributable to each activlty Cost ol generating funds Research Education 38% 37% Treatment Governance costs are the costs a5$0ciated with the govern3nce 3rrangement5 of the charity. These Costs are a550tiated with constitution31 and statutory regulrement5 and include any iosts a550ciated wlth the strategic managernent of the charl￿S actlvitles. Operatsng lease5 Rentals payable under operarlng le3sÈs, where substantiglly all the risk5 and rewards of ownÈrship remain with the lessor, are charged to the statement of financial activities on a straight-line basis overthe minimum lease term. Tanglble flxed assets. Items of egulpment are capitalised where the purchase price exceeds £l.000. Oepreciation costs are Ilocated to activities on the basis of the use of related assets in those activities. Assets are reviewed for impairment if ciicumstznces indicate their carryinB value may exteed their net re3llsable value and value in use. Major components are trested as 3 Separate 35SÈt where have signlflcant different patterns of consumption of economlc benefits and arp depreciated sepafètely over Its Useful life. Where fixed assets have been revalued, 3ny exce55 between the revalued amount and the historic C05t of the assets will be shown as a rev3lu8tion reserve in the balance sheet. Depreciation is provided at rates calculated on a strai8ht-line basis over the its expected useful life. The depreciatlon rates are a5 follows- Computer Equiptnent Flxtures, Flttings & Equipment 33% 20% Debtor5 Trade and other debtor5 are recognised as the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. ash at bank and In hand Cash 3t bznk and in hand includes cash and short term highly liquid investments with a Short tnaturity of three months or less from the date of the acqulsition or Dpening of the deposit or simllar account. Short term deposlts Short term deposits represent 3mounts held on deposit with a maturity between three months and one year5. 35

GambleAware GambleAware Trustees, Annual Report Fur the yearended 31 March 2023 Credltors and provisions Creditors and provisions are recogn15ed where the charity hès a present obligation resultlng from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obllgation can be measured or estimated reliably. Creditors and provisions are normally reco8nised at their settlement amount 4fter allowing for any tracle discounts due. Finan¢ial instruments The charity has financial a55ets and liabilities of 3 kind that qualify as basic financial instruments Basic financial instruments are initlally recognlsed at transaction value and subsequently measured at their settlemènt value with the exception of bank loans which are subsequently measured at amortised cost using th& effective Interest Method. Pensions Employer contributions are paid Into a group Scheme. Contributions are included as expenditure a5 they fall due. Critlcal accounting ludgements and estimation uncÈriainly E5timate5 and jtsdgements are contlnually evaluated and are bosed on hlstorical experience and other f8ttors. including expectations of future events that are bÈlieved to be reasonable under the clrcumstances. It is the opinion ol the Trustees that there are no estimates and assumptions that have a significant risk of causing a rnaterlal 3djustment to the carrying amounts of assets and Gift In kind income is recognised within donations and measU￿d at its farr value11.e. market vBluel, or if thls is not available it tnay be derived frotn the cost to the donor. 2. Income 2a. Income from donatlon5.' 2022123 2021122 Total Totsl Unrestricted Restiicted Voluntsry DonaVtyn5 Donited services 46.618 46,618 1,525 34,872 1,525 46,618 1,525 48,143 Donated services: DurinE 2022123, GambleAware was provided with services free of charge. which amounterj to a valuÈ of £1,525,11812021122.. £86,405), This was in respÈ¢t ol media advert151nB through ITV, Channel 4 and SKY/8T. The estirnated value in kind ol these has been presented in the accounts, thus giving a lair representation of the benefit to GambleAware during the year. 36

GambleAwdre GambleAware TIy5lee< At)nual Report For the year ended 31 March 2023 2bl Regulatory settlements GambleAware received £ni5 in 20221231-202112022: £nil l in the form of regulatory settlements from the gambling industry i a1101 which is restricted to accelerate progre5$ tow8rds to delivery of Ihe National Responsible Sambling strategy. Within the regulatory process, licencÈd operaiors tnay offer to make donation5 to socially responsible cause5 as part of 3 voluntary settlement with the fjarnbling Commission. GambleAware can accept donations as part of a regulatory settlement provided the agreed use ol the funds 5UPPOrts the National Responslble Gambling Strategy and aecelerates the delivery ol the Strategy rather than displacinE ordinary funding. 3. Income from Investments 2022123 Toial £'ooo 2021122 Total £'ooo Unrestrlcted £'ooo Restri£ted £'ooo B8nk Interest 135 135 37

fo r4

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GambleAware GambleAware Trustees, Annual RÈport For the year ended 31 March 2023 5a. Giant maklng to institutions (current yearl Trplllment 000 Edurallon £'ooo Reseiith ￿0￿ Z022123 000 Yetsltyo[lstol Gamcare RE5E)fch IPhD Proy?rnmE51 IFF-eulldingKnllwledvW(AÈrfsUvEd ￿￿Èni￿ ThèF￿wardTrU51 ExpÈttUnklUv¢dExpÈi1￿1e68Ncr YoDGa RE5earch lott￿$) 4,0 4,VDD 43S 435 127 497 375 497 375 Z48 97D Y70 IP12 174 1245 I￿34 All2 CoMThw￿lty￿1ll￿¢efUttdsrantr J245 IA34 ThÈHurlEyGrvup PIERTSIGpmlaml NillonalCthtreioFSoclil tsar 183 439 91 CollBge￿Gg￿d Prnctlfjfyi P￿9r￿m$ iDM& Oull 91 351 104 204 That￿￿￿tI0theI} $8 555 5b. Grant making to instltutions Iprlor yearl Tr1at￿Lknt dutation fttjtarth E'DPD Cos 2UII122 ThEGllTrfollMUodyA%sDda￿0 CNwLNHSFoufidaloMTr￿5t-CllWLPr¢￿￿GIMb1Ift1cI1Thc 251 Tre4¢mihllOthwl CltliÉilS knlIEGwmbllngSuppDrtknlce Adlorlid-Wel5h Edu¢atlohAub FaStFol￿rI-scpffish I,Y56 Z96 886 Re5WTrhlOthtil IFF-&ullLVr4KnowIthWoThhS uWEd￿pEr1er 26 234 35 117 yoi IDD6 60 5,541 Gr4ntPr5otyears C￿￿lSUrre¥F￿FSv￿S-C1n￿O1IÈd 1451 IS20 szo 560 40

GambleAwarÈ GambleAware Trustees, ADThual Report Forthe year ended 31 March 202J 6a. Commlssloned Treatment Servlce5 Irurrentyearl Commls51oned se1vi￿5 Prolert costs 2022123 Gamcare ITreatmÈntl The Gordon MoodyA5souatloD (Treatment) NGTS Recommlssioning (Treatment) Total .103 1.512 10,103 L512 179 794 179 179 11.615 6b. Commlssloned Treatment Seryice5 IPrlor yearl Comm155ioned servI￿s Prolect costs 2021122 Gamcare ITreatmentl The Gordon Moody Assoaation ITreatmentl CNWLNHS FoundatlonTrust- CNWLProblern Leed5 &Yourk PartnershSp trust 8,671 219 L219 229 229 Totsl 10,654 .659 7. Net EKpendlture for the year This Is stated after charglnB'. Z022123 £'ooo 2021122 £'ooo DeprEcSation L055 or profiton dlsposal of ff xed assets Operaring lease rentals.. 17 12 Property Other 287 229 ditor'5 remuneratlon lexcludln8VAn-. dit 26 li 8. Analysls of staff costs, trustee remuneration and expenses, and the cost of key management peT50nnel Staff costs were as follow5.. 41

GambleAware GambleAware YruMee< Annual Report Forthe year ended 31 March 2023 2022123 202V22 Salaries and wages Social security costs Employerfs contributlon to deflned contribution pension schemes Temporary staff costs Redundancy & terminations cost5 Staff training 1537 321 125 437 1,637 170 79 445 65 2,378 The following number of employees received ernployee benefits (excluding employer pension cost5 and national insvrancel during the year between.. 2022n3 202V22 No. £60.000 E69.999 £70,000 £79.999 £80,000 £89,999 £90.OLIO £99,999 £110.OOD _ £119,999 £120,000 . £129.999 £130,000 . £139.999 £140,(KK) _ £149.993 £150.000 _ £159.999 13 Key management personnel The total employee benefits including pension contributions and national Insurance of key management personnel were £688,67512021122.. £211,911) This includes the ren￿￿eratIOn of the Chair ol the Charityfor her role on the Board. She was paid E54,6531£2021122.. £53,0611 and hET employer's pension was £3.27912021122 £3,184). Trustee expense5 During the year. a payment of £94612021n2.. £8601 was made to cover travel @xpenses to meetings. £1,07312021122.. £9091 was paid to three12021122.. three) of the trustee5 of GambleAware to reimburse the costs of travel. accommodation and subslstence relating to charitable expenditure 3Ctlvlties and trustee meetings. These reimbursed expenses and reffluneration are Included in eKpenditure. There were trustee expenses of £nil12021122.. £5631 outstanding at the year-end. 9, Staff numbers The average number ol employee5 (head count based on number of staff employed) during the year was as follows.. 42

GambleAware GambleAware Trustee¢ Annual Report For the yéar endEd 31 March 2023 2022123 No. 2021122 Stsff 29 10. Related party transactions AggreEate donations frorn related parties were nil forthe FY 2112212020121.. £nill. Transactions with tTUStees are disclosed in Note 7. 11. Taxation The charitable compaw is exernpt from corporation tax as all its income is charitable and Is applied for charitable purposes. 12. Tangible fixed assets Flxtures and fithn85 £'ooo Computer equlpn*nt £'OOD Tot £'ooo Cost Atol Aprll 2022 dditions In year Wrltten off atyear end 52 43 S4 43 1261 At 31 Mèrch 2023 71 71 Depredatlon Afoi P¥ril 2022 Chargefor the year DIsp05als In year Written off atyear end 28 16 29 16 1241 1251 At 31 March 2023 20 20 Net bookvalut At 31 March 2023 51 51 At 31 March 2022 24 24 All of the èbove assets are used for charitable purposes. 43

GambleAware GambleAware Trustep< Annu81 Report For the year ended 31 March 2021 13. Debtors Z022123 202V22 Debtors Accrued Income Prepayments Other debtors 10,959 3Tr3 l714 5.819 13, The debtor of £5.45m represents pledges made by operators whose remittance to GarnbleAware has not been recelved by the end of the financial year. 14. Creditors.. Amounts falllng due wlthin one year 202Z123 202V22 Trade creditors Taxatltsn and social Pensions Accruals Accrued grant5 payable 4,335 33 2,723 8,525 12,059 Accrueij grants payable of £8.5m represent amount of grants awarded to different partner organisatiOn5 and due wlthin one year. 15 4f 1158 7,041 15. Creditor5: amounts due after more than one year 2022123 2021122 Accrued Erants pavable aftermow than one vear 6,920 572 572 The accrued grants of £6.9m represent amounts to different partner organisations based on grant greements macle during the financial year and that will be due after one year. These aregrants lor multi-year projects. 16. Penslon G4rnbleAw3re's staging date for autD-enrolment was May 2017 and at this date GambleAware opened a group schÈrne and started paying contributions of 6% 01 employeÈs' b45ic salary into the new plan. Prior to setting the group scheme. GambleAware paid into employees, individual pension p18ns at the Same contribution level. During 20221231 pensions were paid to 38 rnembers of staff and to the Ch8ir12021n2.. 421, including employees who left mid-way through the yearl. At 31 March 2023, GambleAware held liabilities of £33,09612021122.' £15,2101 for unpaid emplayee and etnployer pension contributions for the last two month5 of the financial year. 44

fjambleAware GambleAware Trustee5' AThnual Report Forthe year ended 31 March 2023 17. Legal Status of the Charlty The charity is a £ompany1lmited by guarantee and has no share capital. The liability of each member in the event of winding up is1imited to £10. 183. Analysi5 of net assets be￿&en funds (current yearl Totsl funds Unrestrfcted DeslBnared Restrlcted T¥Dglble f]xed a5SPt5 Neicurrenta55et5 Longtertn Ilabllltles Net8ssei$at31March 202Y 51 9.512 6,9201 Ifdj 51 36,997 16.920) 30,128 27.485 27,485 18b. Analysi5 of net assets between funds Iprlor yearl YDial funds iknrestricted De51Ened Re5trlcted Tan8lble flKed a55ets Netcurrent a55elS 24 &321 27.296 33,617 2.3B7) 3L254 Net8ssetsat31Mar¢h 2022 558 27,296 193. Movements In funds Iturrent yearl InttsmÈ& tvpenthbjre &lo5se5 È'ooD 20Z2 tooo Translws E'D 102 £Tho £'No itrlrtedTrJrrfl5'. Sèor GirANlwQrnpalBn TolaroMrt¢tedfund 25 Unre5tAttÈdfund%'. DEslgnatedfk￿l'. DE51KnatedTieatm¢ntlvnds 2D21122 TO141th￿￿￿edl￿￿dS1¢ll12I li 15 Is Desllnate4Treat￿nt￿nI% rutaIdKl￿Wd1U￿sz￿2l1I3 7M85 27 27 27 GEnEral lund5 04 47 79 TOt41￿hd& 45

GambleAware GambleAware Trustee< Annual Report For the year ended 31 March 2023 19b. Movement5 In fijnds Iprloryearl IAprll 2011 l￿D￿e8 Ea5n5 Expendlture At 31 Trènsfws £'ooo 2021 É'fjoo É'DOO R¢stilrtÈdfvnd5'. 5afcrGèmbllThgCampalE Reg SolUw￿nlttt acEereFateprDv￿&s Trtèl restYldedfvn65 148 224 Unr•slrlttÈdlunds'. Des1p￿tEd Iunds.. Oe51KnaiedTiealmÈThtfuhds 2018119 Oeslgnated 2019110 18n?tEd TreatMeThtfuThds 2020121 Total desnedfunds201BIZI 2n￿5$ IIOts051 I9￿31) IIQ.905 DES]￿11￿df￿ndS-. 17.256 27.R96 27.296 2Y.t96 T￿1)1￿￿1100ttdfU￿￿ZO21l22 Gener41 funds 1.73D 34￿82 3,957 Yotèl ynro5tilrtd I￿ld5 25 14 $1,154 Tif41fund 34 26.048 22 333 ￿68 ￿ ￿27?96) 20. Analysls of cash and cash equivalents At l Aprll 2022 Other chanÈes At 31 March 2023 Cash flows C8sh at bank and in hand Notice deposlts Ithree months toane yearl Total tash and cash e4ulYalents 25.921 1,031 26,952 16,279 42.2(M) I,D37 43,237 16,285 21. Operatrng lease commltment5 The charity's total future minimum le3se payrnents undÈr nOn-canCel￿b1e operatlng leases 15 a5 follows for each of the following periods.. 46

GambleAware GambleAware Tru5tees' Annual Report For the year ended 31 March 2023 Property 202¥23 Equipment 2022123 2021122 2021122 Le5SthaTh one year Over one year 32 72 32 22. Post Balance Sheet Events The Gambling Commission allocated c. E32.8m of regulatory settlement funds to GambleAware that will likely be spent over a period of three years. In keeplng wlth the Gambllng Cornmlsslon's Statement ol Principles, funding from regulatory settlements to GambleAware must be used for specific, agreed purposes. The Board of Trustees of fjambleAware have agreed to handle this a5 restricted fund. 47