citizens
advice
Southampton
SOUTHAMPTON CITIZENS ADVICE BUREAU
(a company limited by guarantee)
TRUSTEES, REPORT AND FINANCIAL STATEMENTS
For the Year Ended 31 March 2024
Company No. 04391330
Charity No. 109367

Company No. 04391330
Charity No. 1093678
Southampton Citizens Advice Bureau
TRUSTEES. REPORT AND FINANCIAL STATEMENTS
For the Year Ended 31 March 2024
Trustees and Directors Report
Statement of Trustees and Dlrectors Responslbllotles
Auditors Report
Statement of Financlal Artlvltles
13
15
20
Balance Sheet
21
Cash Flow Statement
22
Notes to the Flnanclal Statements
23

Company No. 04391330
Charity No. 1093678
Southampton Citizens Advice Bureau
TRUSTEES'AND DIRECTORS. REPORT
For the year ended 31 March 2024
The Trustee5 (who are also directors of the charity for the purposes of the Companies Act)
present their report and independently audited financial statements for the year ended
31 March 2024.
The financial statements comply with the Charities Act 2011, the Companies Act 2006, the
Memorandum and Article5 of Association, and Accounting and Reporting by Charities:
Statement of Recommended Practice (SORP), applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102) (effective 1 January 2019).
REFERENCE AND ADMINISTRATIVE INFORMATION
Charlty number:
Company number:
Financlal Conduct Authority FRN:
1093678
04391330
617745
Reglstered offlce:
14-15 Brunswick Place
Southampton. S015 2AQ
Trustee Dlrectors-
As at AGM
John Yates
Richard Jenkins
Mark Satchell
Traute Meyer
Anlta Smlth
Claire Pembroke-Burn
Sarah Lockwood
Chair
Vice Chair
Treasurer
Co-opted 02108123
Co-opted 28102124
Other trustees
lan Hubbard
Steve Foster
Jean Lucking-Naguib
Llsa Goddard
Peter Robertson
Reslgned 07106123
Resigned 28102124
Reslgned 27103124
Resigned 31107124
Resigned 30106124
Executive
Christian Dlxon
Kirsty Rowlinson
Chlef Officer to 31101124
Interim Chief Officer from
01102124
Auditor5:
Stuart Mackie FCA
Morris Crocker Chartered Accountants
station House, North Street
Havant
Hampshire P09 1 QU

Company No. 04391330
Charity No. 1093678
Southampton Citizens Advice Bureau
TRUSTEES, AND DIRECTORS. REPORT
For the year ended 31 March 2024
Bankers (Main}
CAF Bank Ltd,
25 Kings Hill Avenue. Klngs Hill,
West Malling. Kent ME19 4JQ
Bankers (Investment):
CCLA Investment Management Ltd (known as COIF)
Senator House, 85 Queen Vlctoria House.
London EC4V 4ET (COIF)
United Trust Bank Limited
One Ropemaker Street
London EC2Y 9AW

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
Southampton Citizens Advice Bureau is a charitable company limited by guarantee. It was
incorporated as such in March 2002. The revised Local Citizens Advice Model Articles of
Association, as approved by the Charity Commission, were adopted by Special Resolution
on 17th November 2022. These update, and replace, the previous Articles of Association
adopted in September 2014. The Articles of Association are the governing document of
the charity.
Membership
The Charity may admit into membership individuals or organisations who:
apply to the charity in the form required by the directors;
are approved by the directors; and
are, if individuals, over the age of 16 years who are interested in furthering the
work of the Charity and who are not paid worker5, employees or unpaid volunteers
of the Charlty.
Trustees are de facto members during their period of service. There were thirteen
individual members on 31 March 2024 but no member organisations.
Recrultment and appointment of trustees
The maximum number of Trustees specified by the Articles of Association is 15 and the
minimum is four. Trustees are either elected at the annual general meeting or co-opted
by the Trustee Board during the year. The number of trustees appointed, whether at the
Annual General Meeting or through co-option by other trustees, must not exceed the
maximum of15. All Trustees (elected or co-opted) retire from office at the third annual
general meeting following their election or appointment but may then be elected or re-
appointed.
At the board meeting in April 2023, Mark Satchell resigned as Vice Chair, and
Richard Jenkins was subsequently elected to that position, from the beginning of
May 2023.,
At the AGM in November 2023, Steve Foster did not stand for re-election and Mark
Satchell was elected to the position of Treasurer;
None of the Trustee5 has any beneficial interest in the company.

Southampton Citizens Advice Bureau
TRUSTEES, AND DIRECTORS. REPORT
For the year ended 31 March 2024
The Trustees are responsible for setting and monitoring the objectives and strategy of the
charity, and ensuring the necessary policies and procedures are in place to enable the
team of staff and volunteers to work effectively.
They have appointed a Chief Officer to manage the day-to-day operations of the Charity.
The Board of Trustee5 meets 10 times a year. Major operating decisions are made by a
simple majority of a quorate Board. Day to day organisational and routine operating
decisions are delegated to the elected officers or to the Chief Officer and are reported to
the Trust Board at its next meeting.
Trustee induction and training
New Trustees are briefed on their legal obligations under charity and company law,. the
content of the Memorandum and Articles of Association; background of the organisation
and the involvement of Citizens Advice and major funders; and the committee and
decision-making processes of the organisation. Trustees are encouraged to attend
appropriate external training events where these will assist in the performance of their
role,
Board Evaluation
The Board undertakes an annual self-appraisal as part of a review of its own
effectiveness. This forms part of the annual Leadership Self-Assessment and is
accompanied by a skills audit, one-to-one review meetings between trustees and the
Chair of the Board, and a Board equality and diversity audit. Improvement action5 and
training or development needs identified as a result of the Board evaluation are
incorporated in the Board's action plan and organisation training plan.
Related Parties
The National
sociation of Citizens Advice Bureaux
Citizens Advice
Citizens Advice Southampton 15 an associate member of Citizens Advice (CitA), the
operating narne of the National Association of Citizens Advice Bureaux, with which it has a
membership agreement, The national body reviews the organisation's conformance to
standards set out in the Membership Agreement.
Southam
ton Cit Council
The organi5ation has historically had close relationships with Southampton City Council
(SCC) which provided a total of 76% of the charity's funding during 2023/24,. thi5 includes

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
the full value of the Advice Inforrnation and Guidance contract encompassing funding
paid to the consortium of Advice in Southampton partners.
Both organisations monitor the activities of the organisation and may send appointed
observers to attend Trustee Board meetings when deemed appropriate but are not
considered to be related parties as defined by the Charities Statement of Recommended
Practice (SORP).
Risk Management
The organisation maintains a risk register as well as an information assurance risk
register. The risk register is based on a matrix supplied by Citizens Advice.
The risk register takes account of potential changes to the environment in which the
organisation is working and highlights how these would impact on its services.
Ongoing risk mitigation measures include:
a quarterly comprehensive review of the risks the organisation may face
monthly review of organisational key performance indicators including financial
indicators
the establishment and implementation of systems and procedures to manage the
risk identified.
ent of Internal Control
The Citizens Advice Southampton trustee board oversees the information security of all
personal information of our clients, staff, funders and strategic partners that is processed.
The local Citizens Advice hold joint responsibility for client data that is held in our case
management system, with the national Citizens Advice Service. An information assurance
management team exists to ensure the confidentiality, integrity and availability of all
personal and sensitive data is maintained to a level which is compliant with the
requirements of the UK General Data Protection Regulation and Data Protection Act 2018.

Southampton Citizens Advice Bureau
TRUSTEES, AND DIRECTORS, REPORT
For the year ended 31 March 2024
OBJECTIVES AND ACTIVITIES
Object5
The Charitys objects are to promote any charitable purpose for the public benefit by the
advancement of education, the protection and preservation of health and the relief of
poverty, sickness and distress in particular, but without limitation, for the benefit of the
community in Southampton City and surrounding areas. We value diversity, promote
equality and challenge discrimination.
Local Citizens Advice deliver advice seniices from community locations in England and
Wales, helping people to resolve their legal, money and other problems by providing free
advice and information, and by influencing policymakers.
Public Benefit
The Trustees have complied with the duty in Section 17 of the Charities Act 2011 to have
due regard to the public benefit guidance published by the Charity Cornmission.
All the charitys services are offered free of charge and are available to the general public
on a basis which is impartial, non-judgemental and confidential.
The organisation offers general advice to all citizens in Southampton. This includes advice
on a wide range of subjects including benefits, debt, employment and family issues. The
organisation offers specialist advice in debt managemen¢ immigration and residential
care funding options and also offers a home visiting service to clients of social services in
certain circumstances.
Activities
These are set out in the separate Annual Review document.

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
FINANCIAL REVIEW
Funding
The Trustees are grateful to the agencies and individuals who are working so hard to help
us provide and maintain a quality assured independent advice service for the people of
Southampton. Most of the organisation's funding has historically been provided by
Southampton City Council. The City Council's ongoing requirements are to develop an
integrated advice service across the city. The management and Trustees of the
organisation worked closely with the City Council through the aegis of the Advice in
Southampton partnership during consultation to shape the commissioning of advice
services undertaken during 201612017.
The organisation leads a consortium, Advice in Southampton (Ais), made up of partner
organisations (No Limits, Age UK CLEAR, the Environment Centre, and the Rose Road
Association) which was the successful bidder for the provision of advice seniices, with a
contract for five year5, running from 1 February 2018 to 31 March 2023, and subsequently
extended until 28 February 2025. This is rightly regarded as an important plarform in the
organlsation's plan to achieve financial strength and a more balanced relationship with
the City Council. However, the trustees are mindful of the increased pressure on public
finances, which Is likelyto affect future commissioning arrangements and potential
income in future years.
Income
Income levels in 2023124 were £418.4k (35%) higher than 2022123: £253.6k for Carers
Support and £154.7k additional funding from SCC for Core Grant increase and Other
funding. The material funding sources were;
Southampton City Council - AIG contract
£440.4k
Southampton City Council- Core Grant (residue)
£261.2k
Southampton City Council - Home5 for Ukraine
£176.5k
Southampton City Council - Carers Support
£253.6k
Southampton City Council - Other
£83.5k

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
Citizens Advice Money and Pension Senlice Debt Advice (MaPS)
£109.7k
Hampshire Macmillan Citizens Advice Service
£56.2k
Home and Well
£26.6k
Southampton and District MS Society
£15.Ok
Maggie's Centre Southampton
£32.9k
Other grants and income
£131.4k
Spending
Staff costs continue to represent the greater part of the organisation's spending profile,
despite increased spending on service premises and higher costs for improved IT and
telephony services. Nevertheless, we were able to provide staff with a cost of living
increase at market rates.
Operating Model
Over the last few years our operating model has been adapted to maintain a safe
environment for staff, volunteers and clients accessing our premises, introduclng drop-ln
video advice hubs in two locations in the city. We have continued to see clients who need
face to face support at our office, and conduct home visits to vulnerable clients that
cannot access mainstream channels. We keep our post-COVID health and safety
measures under review.
Reserve5 Policy
Citizens Advice Southampton Trustees recognise the need to maintain reserves to enable
the organisation to:
meet statutory and contractual obligations
withsta nd an unforeseen financial setback
provide temporary financial assistance for projects that are awaiting agreed
funding from other organisations
10

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
take advantage of opportunities that the Trustees consider will benefit the charity
and the community it serves
The Trustees have established a policy whereby funds not designated for specific
purposes or otherwise committed, or invested in tangible fixed assets held by the
organisation ("free reserves"), should be a minimum of three months of the resources
expended, which equates to £245,000 in general funds. At this level, the Trustees feel
that they would be able to continue the current activities of the Charity for a limited
period of time in the event of a significant drop in funding,. it would then clearly be
necessary to consider how replacement funding could be found or service delivery
changed. At 31 March 2024, the free resenjes totalled £394,101 which 15 £195,466 more
than the previous year.
Plans for the Future
The Southampton City Council {SCC) contract for core Advice Information and Guidance
(AIG) services provide5 a stable underlying funding base, and was due to expire on 31
March 2023. The contract has since been extended until 28 February 2025, which is
welcome news although SCC'S subsequent plans remain unclear. However, the Board
acknowledges that in the current challenging funding environment it must work to ensure
increased operating costs can be met, whilst at the same time planning to enhance and
diversify income streams to continue to ensure the people of Southampton can access
quality information and advice ser￿iceS that are sustainable, and remain free to all.
The Trustees will continue recent success in securing the appointment of additional and
appropriately skilled trustees to support the Board'5 focus on developing services that are
sustainable and attractive to funding bodies. We will continue to demonstrate the impact
of advice and its added value to other services including health., ensure we use available
technology to improve access to the seniice and our productivity; extend our early
intervention and prevention offer through the training of other front-line services in
"Advice First Aid,; extend access to Refernet as a mean5 of other agencies making secure
direct referrals for their service users; and work creatively to increase our workforce
capacity.

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
ACKNOWLEDGEMENTS
Over the last twelve months, Southampton Citizens Advice Bureau has served its local
community very well, despite continued uncertainty. The trustees recognise that the
charity is well managed,. a view endorsed by the City Council by continuing to contract for
Advice Information and Guidance services. The trustees would like to commend the
exceptional work undertaken by the skilled and committed staff and volunteers without
whom the Charity could not offer the depth and breadth of advice to its many clients.
They would also wish to record their thanks to the volunteers and the paid staff who have
contributed so much to the smooth running and development of the Charity during the
year,
12

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS. REPORT
For the year ended 31 March 2024
STATEMENT OF TRUSTEES, RESPONSIBILITIES
The trustees (who are also the directors of Southampton Citizens Advice Bureau (A
Company Limited by Guarantee) for the purposes of company law) are responsible for
preparing the Report of the Trustees and the financial statements in accordance with
applicable law and United Kingdom Accounting Standards (United Kingdom Generally
Accepted Accounting Practice).
Company law requires the trustees to prepare financial statements for each financial year
which give a true and fair view of the state of affairs of the charitable company and of the
incoming resource5 and application of resources, including the income and expenditure,
of the charitable company for that period. In preparing those financial statements, the
trustees are required to:
select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charity SORP
make judgements and estimates that are reasonable and prudent,.
prepare the financial statements on the going concern basis unless it is
inappropriate to presume that the charitable company will continue in buslness,
The trustees are responsible for keeping proper accounting records, which disclose with
reasonable accuracy at any time the financial position of the charitable company and to
enable them to ensure that the financial statements comply with the Companies Act 2006.
They are also responsible for safeguarding the assets of the charitable company and
hence for taking reasonable steps for the prevention and detection of fraud and other
irregula rities.
In so far as the trustees are aware:
there is no relevant audit information of which the charitable companls auditor5
are unaware; and
they have taken all steps that they ought to have taken to make themselves aware
of any relevant audit information and to establish that the auditors are aware of
that information.
I Ststemcnt of Recommended Practice

Southampton Citizens Advice Bureau
TRUSTEES. AND DIRECTORS, REPORT
For the year ended 31 March 2024
Approved by the trustees of the charity on ...... .
Chair of Trustee
14

Southampton Citizens Advice Bureau
REPORT FOR THE INDEPENDENT AUDITORS
For the year ended 31 March 2024
Opinion
We have audited the financial statements of Southampton Citizens Advice Bureau {the
'charitable company,) for the year ended 31 March 2023 which comprise the Statement of
Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial
statements, including a summary of significant accounting policies. The financial reporting
framework that has been applied in their preparation is applicable law and United
Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements:
give a true and fair view of the state of the charitable company's affairs as at 31
March 2023 and of its incoming resources and application of resources, including
its income and expenditure, for the year then ended;
have been properly prepared in accordance with United Kingdom Generally
Accepted Accounting Practice,. and
have been prepared in accordance with the requirements of the Companies Act
2006.
Basls for oplnlon
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS
(UK)) and applicable law. Our responsibilities under those standards are further described
in the Auditors, responsibilities for the audit of the financial statements sectlon of our
report. We are independent of the charitable company in accordance with the ethical
requirements that are relevant to our audit of the financial statements in the UK
including the FRC'S Ethical Standard, and we have fulfilled our other ethical
responsibilities in accordance with these requirements. We believe that the aud it
evidence we have obtained is sufficient and appropriate to provide a basis for our
opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the trustees, use of the going
concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties
relating to events or conditions that, individually or collertively, may cast significant doubt
on the charitable company's ability to continue as a going concern for a period of at least
twelve months from when the financial statements are authorised for issue.
15

Southampton Citizens Advice Bureau
REPORT FOR THE INDEPENDENT AUDITORS
For the year ended 31 March 2024
Our responsibilities and the responsibilities of the trustees with respect to going concern
are described in the relevant sections of this report.
Other information
The trustees are responsible for the other information. The other information comprises
the information included in the Annual Report, other than the financial statements and
our Report of the Independent Auditors thereon. Our opinion on the financial statements
does not cover the other information and, except to the extent otherwise explicitly stated
in our report, we do not express any form of assurance conclusion thereon. In connection
with our audit of the financial statements, our responsibility is to read the other
information and, in doing so, consider whether the other information is materially
Inconsistent with the financial statements or our knowledge obtained in the audit or
otherwise appears to be materially misstated. If we identify such material inconsistencies
or apparent material misstatements, we are required to determine whether this gives rise
to a material misstatement in the financial statements themselves. If, based on the work
we have performed, we conclude that there is a material misstatement of this other
information, we are required to report that fact. We have nothing to report in this regard
Oplnions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
the Information given in the Report of the Trustees for the financial year for which the
financial statements are prepared is consistent with the financial statements,. and
the Report of the Trustees has been prepared in accordance with applicable legal
requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its
environment obtained in the course of the audit, we have not identified material
misstatements in the Report of the Trustees.
We have nothing to report in respect of the following matters where the Companies Act
2006 requires us to report to you if, in our opinion:
adequate accounting records have not been kept or returns adequate for our audit
have not been received from branches not visited by us; or
the financial statements are not in agreement with the accounting records and
returns; or
16

certain disclosures of trustees, remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit., or
the trustees were not entitled to take advantage of the small companies exemption
from the requirement to prepare a Strategic Report or in preparing the Report of the
Trustees.
Responsibilities of trustees
As explained more fully in the Statement of Trustees, Responsibilities, the trustees (who
are also the directors of the charitable company for the purposes of company law) are
responsible for the preparation of the financial statements and for being satisfied that
they give a true and fair view, and for such internal control as the trustees determine is
necessary to enable the preparation of financial statements that are free from material
misstatement, whether due to fraud or error.
In preparing the financial statements, the trustees are responsible for assessing the
charitable company's ability to continue as a going concern, disclosing, as applicable,
matters related to going concern and using the going concern basis of accounting unless
the trustees either intend to liquidate the charitable company or to cease operations, or
have no realistic alternative but to do so.
Our responslbilities for the audit of the flnancial statements
Our objectives are to obtain reasonable assurance about whether the financial
statements as a whole are free from material misstatement, whether due to fraud or
error, and to issue a Report of the Independent Auditors that includes our opinion.
Reasonable assurance is a high level of assurance, but is not a guarantee that an audit
conducted in accordance with ISAS (UK) will always detect a material misstatement when
it exists. Misstatements can arise from fraud or error and are considered material if,
individually or in the aggregate, they could reasonably be expected to influence the
economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations,
We design procedures in line with our responsibilities, outlined above, to detect material
misstatements in respect of irregularities, including fraud. The extent to which our
procedures are capable of detecting irregularities, including fraud 15 detailed below..
From discussion with management and those charged with governance information
about the entity is documented to assess the activity within the organisation. We discuss
management's assessment of risk in respect of irregularities, fraud and going concern.
17

Based on these discussions and our own assessments we determined that the key risk
areas were income recognition in respect of cut off issues and management override
concerning the size of the organisation.
We set a financial statement materiality level based on the level of income. As a not for
profit organisation raising income is its primary focus which is why income was used to
determine the level of materiality. Our overall assessment of risk was used to determine
performance materiality at an appropriate level.
Substantive audit tests were designed after assessing and performing walkthrough tests.
The walkthrough testing confirmed documented systems which have been designed to
act as a preventative measure against fraud and error which appear to be operating as
documented. Substantive testing tested a sample of the population, representative of the
population, to identify errors. The testing did not identify any material misstatements in
areas tested.
Audit substantive tests concluded no material errors over the key risk areas of income
recognition and management override.
The audit considers the organisation is not exposed to material risk of error as a result of
assessing laws and regulations that are appropriate to the organisation.
Management assessed there is no going concern rlsk. The audit undertook a review of
budgets, management accounts and the review of board minutes and came to the same
conclusion as management.
A further description of our responsibilities for the audit of the financial statements is
located on the Financial Reporting Council's website at www. frc.org, uk/aud itors
responsibilities. This description forms part of our Report of the Independent Auditors.
Use of our report
This report is made solelyto the charitable cornpany's members, as a body, in accordance
with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been
undertaken so that we might state to the charitable company's member5 those matters
we are required to state to them in an auditors, report and for no other purpose. To the
fullest extent permitted by law, we do not accept or assume responsibility to anyone
other than the charitable company and the charitable company's members as a body, for
our audit work, for this report, or for the opinions we have formed.
18

Stuart Mackie (Senior Statutory Auditor)
for and on behalf of Morris Crocker Limited
Chartered Accountants
Statutory Auditors
Station House
North Street
Havant
Hampshire P09 1 QU
Date;..........................................
19

Southampton Citizens Advice Bureau
STATEMENT OF FINANCIAL ACTIVITIES {INCOME AND EXPENDITURE ACCOUNT)
For the year ended 31 March 2024
2024
2023
Unrestrlcted
funds
Restrlcted
funds
Total
funds
Total
funds
Note
Operating activities
Income from:
Donations and legacies
Charitable activities
Other (including fundTri&ng)
Total Income
1b
9,358
900,525
795
910.678
9.358
1,586,925
795
1,597.078
2,485
1.168.532
951
1 171,967
686,400
686.400
Expenditur8 on:
Raising funds
Charltable activities
Other
Totsl Expendlturn
718.480
755,736
1,474,216
1.177.309
718.480
755,736
1,474216
1177,309
Net Incom61(expendituro)
before transfors
192,198
(69,336)
122,862
15,344)
Transfers betW88n funds
(69.336)
69,336
Net rnovement In funds for the year
122.862
122,862
(5,344)
Reconclllatlon of funds:
Balances brought forward
10
342,200
342.200
347.544
Balances carrled foThYard
10
465,062
465,062
342,200
The statement of financial activities includes all gains and losses in the year. All Income and
expenditure derive from continuing aclivitias.
The notes form part of these financial statements.
20

Southampton Citizens Advice Bureau
BALANCE SHEET
For the year ended 31 March 2024
Unrestricted
Funds
Restricted
Funds
2024
Total funds
2023
Total funds
Note
Operaling activities
Fixed Assets
Tangible Fixed Assets
70,960
70,960
74,229
Current Assets
Debtors
Cash al bank and in hand
132,857
374.046
506.903
132,857
374,046
506,903
191,142
216,323
407,465
CredStors - amounts falling du8
wlthln one year
Net Current Assets
110,895
396 008
110895
135,414
272,051
396 008
Net assets before Penslon reserve
466,968
466.968
346,280
Creditors - amounts falling du8
after on8 year
1,906
1,906
4,079
Net assots
465,062
465,062
342,201
Represented by:
Funds of the Charlty
General Funds
Designated Funds
394.102
70.960
394,102
70,960
287,972
74,229
Rastrlcted Funds
11
(01
465.062
465.062
342,201
These financial statements have been prepared in accordance with the provisions
applicable to charitable companies subject to the small companies regime.
The financial statements were approved by the Board of Trustees and authorised
for issue on
27. NfLv&d,... 2024 and were signed on their behalf by:
Chair
John Yates
Treasurer....
Mark Satche
21

Southampton Citizens Advice Bureau
CASH FLOW STATEMENT
For the year ended 31 March 2024
2024
2023
Operatlng activities
Net cash provided by (used in) operating aclivities
172.700
74,535
Investing actlvitles
Payments for tangible fixed assets
(14,977)
13,600)
Financing actlvltlas
Change in cash and cash equivalents in the year
157,723
70,935
Cash and Gash equivalents at beginning of the year
Total cagh and ca8h equlvalents at end of the year
216,323
374 046
145 387
216,323
Reconciliation of net movem8nt in funds to net cash ftow from
operating activities
2024
122,862
2023
Statement of financial Activiti88: Net movement in funds
15,344)
Adjustments for:
Depreciation charges
Interest from investments
Loss on disposal of fixed assets
(Increase)Idecrease In debtors
In¢reasel(decrease) in creditors
Nel cash provided by (used inl operaling activities
18,246
15,347
58,284
26,692
172.700
(12.825)
77,157
74,535
The notes form part of these financlal stataments.
22

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Accountlng Policies
Basis of prepardtion
Th8 flnancial statements of the charitable company, which is a public benefit entity under FRS 102, have b88n
prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charitl8s.' Statement of
Recomm8nded Practice applicable to charities preparing their accounts in accordance wilh the Financial Reporting
Standard appllcable in the UK and Rèpublic of Ireland (FRS 102) (effective 1 January 2019}', Financial Reporiing
Standard 102 'Tha Financial Reporting Stsndard applicable in the UK and Republic of Ireland, and the Companies
Act 2006. Th8 financial statements have bean prepa￿d under the historical c05t Gonvention. with the exception of
investments which are included at market value, as modified by the revaluation of certain assets.
Th8 trustees consider that Iher8 ar8 no material uncortainties ￿gardIng the chariltys abllity to continu8 as a going
concern.
Flnanclal Instruments
The Charily only has financial assets and financial liabilities of a kind that qualify as basic financial instrumants.
Basic financial inslruments are initially recognised at Iransaclion value and subsequenuy measur8d at Ihe present
value of future cash flows (amorlised cost). Flnancial ass8ts held at amortised cost compri58 cash at bank and In
hand and debtors excluding prepayments.
Financial liabilltl6s held at amortlsed cost compris8 cr8ditors 8xcluding deferred Income and taxation payable.
Financial liabllllies that are provlslons are hald at fair value. No discounting has been applied on the basis that the
periods over which amounts will be settled are such thal any discounting would be immaleriaS.
Fund accountlng
Gener81 funds are unrestricted funds which are available for use al the discretion of the trustees in furtherance of
the general objectives of Ihe company and whlch have not been designaled for other purposes.
Daslgnated funds are unrestricted funcls 88rmarked by the trustees for particular purpos85.
Restrlcted funds are funds which are to be used In accordance with specific restrictions imposed by donors or which
have been raised by the company for particular purposes. The costs of raising and administering such funds are
charged agalnst the specific fund. The aim and use of each restricted fund is sel out in the notes to the flnanclal
stalements.
Income
All income Ss included in the stalement of financial activities when the Gharity is entitled to the funds and th8 amounl
can be measured with reasonable certainly. Income is deferred only when the charity has to fulfil conditions before
becomlng entitled to it or where the donor has specified that the income is to be expended in a future perlod,
Voluntary Income is received by way of grants, donatlons, and gifts, includlng gift aid income where appllcable, and
Is included in full in the statement of flnancial activities when receivable. Income from grants. where related to
performance and specific deliverables. are accounted for when it is probable that the income will be received, and
the amount can be measured reliably and Is not deferred.
Donated setvicès and facililies are included at the value to tho charity where this can be quantified and is material.
The value of serv1￿5 provided by volunteers has not been included in these accounts.
Interest recelvable
Interest on funds held on deposit is included when recelvable and the amount can bo measured reliably by the
company,. this is normally upon notification of the interest paid or payable by Ihe Bank.
23

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Resources expended
Expendrture is recognised on an accrual basis as a liability Is incurred. Expenditure includes any VAT which cannot
be fully recovered and Is reported as part of the expenditure to which it relates.
Expenditure on raising funds,. comprise the costs associated with atlracting voluntary income.
Charitable 6xpenditure comprises those costs incurred by the charily in the delivery of its activitie5 and servicos for
its beneficiaries. The primary functional activity of the charity is the giving of free a nd confidential advice to the
public. It includes both costs Ihat can be allocated directly to this activity and those costs of an indirect nature
necessary to support them.
Support costs includes all those overhead costs of office and bureau accommodation. utility services, and other
servlces and costs, which are in support of the aclivily. They also include those Gosts not associated wlth the other
o headlngs and includes costs of meeting the constitutional and statutory requirements of the charily, the audit
fees and costs linked to the strategic management of the charity. They have been allocated to activity cost
categories on a basis consistent with the use of resources.
Oporating18ases and hlre purchase agreoments
The charity classifies the lease of property and printing and telecommunicalions equipment as operating lease5.
the title to Ihe property and equipment remains with the lessor. Rental charges are charged on a straight-line basis
over the term of the lease.
Taxatlon
The company, being a reglstered charity wllh mlnlmal trading income, has been granted exempllon from tax under
Section 505 of the Income and Corporation Taxes Act 1988. No provision for taxation has Iherefore been made in
these accounts.
Tanglble fixed assots and d8preclatlon
All assets costing more that £1,000 are capitalised.
Tangible fixed assets olher than freehold land are stated at cost less depreciatlon. Dapreclation is provided at rat85
calculated lo write off the cost less estimated residual value of each asset over ils expecled useful life, as follows:
Loasehold improvemenls
over the length of the lease
Computer equipment
250/0 on the straighl-line method
Furniture and equipment
250/• on the slralght-line method
1.10
Debtors
Trade and other debtors are recognlsed at the settlemont amount due after any trade discount offered.
Prepayments are valued at the amount prepaid nel of any trade discounts due.
1.11 Cash at bank and Sn hand
Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of three
months or less from the date of acquisition or opening of the deposit or similar account.
1.12
Creditors and provisions
Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that
will probably result in the transfer of funds to a third party and the amount due lo settle tho obligation can be
rneasured or estimated reliably. Creditors and provisions are nomially recognised at their 5ettlemenl amount after
allowing for any trade discounts due.
24

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
1.13
Ponsions and Tetlremont benefits
The charlty operates a deflned contribution scheme. The amount charged to the statement of financlal actlvltles in
respect of pension costs and other post-retirement benefits is the contributions payable in the y8ar. Differences
between contributions payable in the year and contributions patd are shown as either accruals or prepaymenis in
the balance sheet.
25

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Incoming Resources from Generated Funds
2a.
Donations
Total
2024
Total
2023
Unrestricted
Restricted
Voluntary Income
Donations
9,358
9.358
2,485
9,358
2.485
Charitable Activities
Total
2024
Total
2023
Unrestrlcled
Restricted
Southampton City Council - CO￿ Grant
Southampton City Council - AIG
Southampton Clly Council-support to
people from Hong Kong
Southamplon City Councll - Hom8s for
Ukraine
Southampton City Council - Carers
Support
Southampton Clty Coundl- Other
City Life Church (CLEARI - Support to
people from Hon9 Kong
Citizens Advlce Hampshi￿ - Home and
Well
Citlzens Advice Hampshir8- Macmillan
Cillzens Advice Hampshire- Maggies
Cilizens Advice Hampshire - Southern
Health
EUSS-Home Office
Southampton & District MS Society
Citizens Advice - Money Advice Service
Citizens Advice- Other income
Other grants for advlsory s8rvices
261,203
261,203
440,460
190.005
440,460
440,460
4.750
176.500
176.500
147,500
253.625
83,480
253.625
83.480
23,600
26,563
56,203
32,853
26,563
56,203
32,853
54,197
30,247
7,500
7,500
1,000
15,000
109,675
15,000
107.863
1,000
15,000
109,675
47,899
15,000
131,917
27150.07
15.000
103.217
4.646
900.525
686 400
1.586 925
1.168,532
Other Income
Total
2024
Total
2023
Unrestricted
Reslricted
R8nl from hire of rooms
Bank Interest
Mlscellaneous income
Total Other Income
795
795
217
734
795
795
951
26

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
3 Analysis of expenditure
Unresliicted R8Strict￿ Restricted
Geneialist
Advisory
Services
Money
Advice
Service
alisl
Advisory
Servic8s
2024
2023
Ralslng funds
Charltable Actlvltles
staff cosls
Other dlrect costs
372.507
103.832
71,370 137,017
9.696 457,008
580,894
570,536
415,436
498,049
Support costs
242,141
29,992
50,653
322,786
263,824
Total Expendlture by Activity
718,480 111,058 644,678
1474216
1177,309
Generalist
Advisory
Services
Money
Advli
Service
Specialisl
Advisory
Setvices
Support Costs
2024
2023
Management
Office, IT &
communications
Premises
Governance
Other
114,047
14,154
23,959
152,160
115,521
47,368
65,032
7,092
8.602
5,868
8,072
854
1,044
9,868
13,789
1,324
1,713
63,104
86,893
9,270
11,359
51,202
83,114
6,742
7,247
Activity Total
242,141
29.992
50,653
322,786
263.826
The basis of allocalSon of support costs is hours worked
27

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
4 Net incomel (expenditure) for the year
2024
2023
This is slated after charging-.
Depreciation
Auditors, remuneration
Operating lease cosls-premises
18.246 15,347
7,705
6,552
38.354 39.708
As at 31 March 2024, the company had commitments under non-
cancellable operating leases as follows:
Land and buildlngs
2024
2023
Within one year
Between two and fiv8 years
After five years
36.528
182,640
36.528
255,696
36,528
182,640
73,056
292,224
6 Information regarding Trustees, Directors and Employees
2024
2023
Wages and salarles
Social security costs
Pension costs
other staff costs
670,429
46,122
13,006
3,497
733.054
489,051
31.606
9,487
813
530,957
The average number of employee5, analysed by function was:
2024
24.8
9.00
33.8
2023
20.0
Charitable purposes
Management and adminislration of charity
26.1
No employee received remuneration of more than £60,000
Key management Personnel and Costs.. Chief Officer. total employTnent cosls including employers
national insurance and pension contributions.. £58,300 (2023- £41.878)
Trustee remuneratlon & Related Party transactlons
No Iruslee was remunerated for any services (2023: £0). All payments were by way of reimbursement
for expenses. The trustees had indemnily insurance in place durlng the year.
28

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
7 Fixed assets
Land and
Buildings
Improvements
Fixtures.
fiitings and
equipment
Total
Cosl
At 1 April 2023
Additions
Disposals
95,466
59,273
14,977
154.739
14,977
At 31 March 2024
95.466
169,716
Depreciation
At 1 April 2023
Charge for the year
Dlsposals
33,545
10,600
46,965
7,646
80.510
18,246
At 31 March 2024
54,611
98,756
Net book value 2024
51,321
Net book value 2023
61.921
12,308
74,229
8 Debtors
2024
2023
Grants re￿1vable
Prepayments
Trade Debtors
1,000
14.630
117.227
176,592
14,550
132 857
191 142
9 Creditors - amounts falling due within one year
2024
2023
Accruals
Trade Creditors
other creditors including tax and social securily
Grants received in advance
76,881
7,949
23,465
2,600
32.785
47.649
10.160
44,820
110,895
135,414
29

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
10 Analysis of net assets between funds
General
Unrestrrcted
Funds
Designated
Unrestrictad
Funds
Restricted
Funds
Total
Funds
Tangible Fixed
Assets
70.960
70,960
Current Assels
Cash
Other CA
Current Liabilitles
Current liabilities due after
one year
Nel Assets
374,046
132,857
(110.895)
374,046
132,857
(110,895}
1,906
394,102
1,906
465,062
70.960
30

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
11 Movement in funds
At1
April
2023
At31
March
2024
Income
Expenditure
Transfors
Restricted Funds:
Money Advic8 Service
Specialist Advlsory
Servicas
109.675
(111,058)
1,383
576,725
(644,678}
67.953
Total Restricted Funds
686.400
755.736
69,336
Unrestrlcted Funds:
G8n8ral fund
Flxed Asset Fund
267.972
74,228
910,678
(715,212)
(3.268)
(69,338)
394,102
70,960
Total Unrestricted funds
342 200
910 678
718,480
465 062
Total funds
342 200
1,597,078
1,474.216
465,062
Net movement In funds, included in the above are as follows:
Incomlng
resources
Outgolng
Resources
Movement
In Funds
Restrl¢ted Funds:
Money Advice Service
Specialist Advisory Services
109,675
576,725
(111,058)
1644,678)
(1,383)
(67,9531
Total Restricted Funds
686,400
(755,736)
{69.336}
Unrestrlcted Funds:
General fund
Designated funds
910,678
(715,212)
(3,268)
195,466
(3,268)
Total Unrestricted funds
910,678
(718,480)
192,198
Total
1,597,078
(1,474.216)
122,862
31

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Comparatives for movement in funds:
At31
March
2023
At 1 April
2022
Income
Expenditure
Transfers
Restricted Fund5:
Money Advice Service
Specialist Advisory Services
131,917
614.952
(134,566}
(632,2671
2,649
17,280
35
Total restricted funds
35
746,869
766,833
19,929
Unrestrlcted Funds:
General fund
Fixed Assel Fund
261,534
85.975
425.098
(398,731)
(11,747)
{19,929)
267,972
74,228
Total Unrestricted funds
425.098
410478
19,929
342 200
Total fund8
347,544
1.171.967
1 177311
342,200
Net movement in funds, included In the above are as foll0v￿.
IncomSng
resources
Mov8ment In
Outgoing Resources Funds
Money Advice Service
Specialist Advisory Services
131,917
614,952
{134,566)
{632,267)
(2,649)
(17,315)
Total Restricted Funds
746,869
(766,833)
{19,964)
Unrestrlcted Funds:
General fund
General fund
Total Unrestricted funds
425.098
(398,731)
(11,747)
(410,478)
26,367
11,747L
425.098
Total
1,171,967
{1.177,311)
(5.344)
12 Purpose of Rèstricted Funds
Advlce Information Guidance (AIG) - The provision of Ihe complele panoply of advice services to the
population of Southampton by telephone and face to lace services, in coalition with the six other Ioc81
agencies that comprise Ihe Advl¢e in Southampton (Ais) consorttum (Ag8 UK. Clear, EU Welcome, the
Envlronment Centre, No Limits. Rose Road Associalion}.
Money & Pensions Servlce Debt Advice Project (MaPSDAP) -The provision of speclalist debt advice
by telephone, digital and fa¢e-to-faGe services.
32

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
Specialisl Advisory Services:
MS Society -The provision of targ8ted employment, housing, bonefits and debt advice for paople and
their families affected by Multiple Sclorosis within Ihe Southampton and Districl branch area of benefit.
Hampshlre Macmillan Advice Servlce-Thg provision of a holistic welfare benefits. employment,
housing, debt and gener81 advice service for people affected by cancer,
33

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
13
Provisions for Llabllltles
2024
2023
Provisions
1,906
4,079
Southampton CitlZ8ns Advice Bureau participates in a multi*mployer schemo which provides benefits to some
1,300 non-associated participating employers. We account for the scheme as a defined contribution schame.
A full actuarial valuation for the scheme was carried out with an effective dat8 of 30 September 2020. This
valuation showed assets of £800.3m, liabilities of £831.9m and a deficit of £31.6m. To eliminate this funding
shortfall, the pension scheme trustees, and the participating employers have agreed that additional contributions
will bo paid,
Where the sch8m8 15 in deficit and where Ihe Charlty has agreed to a deficit funding arrangemenl, the Charily has
recognised a Ilablllty for this obligallon. The amount recognised Is Ihe net present value of the deficit reductlon
contributions payable under th8 agrèement that relates to the deficit. The present value is calculated using the discount
rate detailed in th8S8 disclosures. The unwinding of the discount rate is recognisgd ag a finance c05t.
Reconciliatlon of openlng and ¢1081ng revlslons
Period Ending
31 March 2024
Period Ending
31 March 2023
Provlslon at start of period
Unwinding of the discounl factor
Deficit contribution paid
Impact of any change of assumptions
Amendm@nls to conlribulion schedule
Provision at end of perlod
4,079
157
{2,331)
6,399
120
(2,331)
{109)
1,906
4,079
Perlod Ending
31 March 2024
Period Endlng
31 March 2023
Interest expense
Impact of any change of assumptions
Amendmenls to contribution schedule
157
120
(109)
31 March 2024
per annum
5.31
31 March 2023
Yo per annum
5.52
31 March 2022
o per annum
2.35
Rale of discount
34

Southampton Citizens Advice Bureau
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2024
14
Related Party Transactlons
The Bureau is an associate member of national Citizens Advice {CitA), wilh which it has a Membership
Agreement. There is no operating or financial inler-dependence belween CitA and the Bureau. The national body
ravigws the Bureau's conformance to stsndards set out in the Membership Agreement.
The Bureau has historically had close relationships with Soulhampton City Council which provided more than
77 % of the charity's funding during 2023124 (including the lotal value of the AIG contract). Both organisations
monitor the activities of the Bureau and send appointed observers to attend Truste& Board Meetings when
deemed appropriate, bul are nol considered to be related parties as defined by the Charities statement of
recommended practice (SORP).
15 Comparatlve Statement of Flnancial Activltles
2023
2022
Total
funds
Unrestrfcted Re5trfcted
fund8
funds
Total
funds
Note
Operating activities
Income from:
Donalions and legacies
Charitable actlvltles
other (Including fundraising)
Total Income
1b
2.485
421,662
951
425.098
2,485
1,168,532
951
1171967
1,692
1.173,946
746,870
746,870
1,177,743
Expenditure on:
Ralsing funds
Charitable activities
Other
Total Expendlture
410,477
766,833
1,177,309
1,187,915
410,477
766.833
1.177,309
1187,915
Net Incomel(expendlture)
before transfers
14,821
(19,964)
(5,344)
(10.172)
Transfers between funds
(19,929)
19,929
Net movement in funds for the year
(5.308)
(35)
(5.344)
(10,172)
Reconclllation of funds:
Balances brought forward
10
347 509
35
347.544
357 716
Balance5 carrled forward
10
342.200
342,200
347,544
The statement of financial activities Includes all gains and losses in the year. All income and
expenditure derive from continuing activities.
The notes fomi part of these financial statements.
35