#
##
|Contents||
|---|---|
|ABOUT CITIZENS ADVICE SOUTHAMPTON||
|Introduction
from fohn Tates, Chair ofTrustees||
|Chief Officer's review||
|PROGRESS TOWARDS ACHIEVING OUR STRATEGIC PRIORITIES||
|SUMMARY OF IMPACT||
|WHO WE HELP||
|BEHIND THE NUMBERS ARE THE PEOPLE WE HELP||
|CAMPAIGNING —Making every voice count —one becomes the many||
|WHAT OUR CLIENTS TELLUS ABOUT OUR SERVICE||
|Acknowledgements|12|
|Trustees and Directors Report|13-17|
|Statement ofTrustees and Directors Responsibilities|18|
|Auditors
Report|19-21|
|Statement of Financial Activities|22|
|Balance Sheet||
|Cash Flow Statement|24|
|Notes tothe Financial Statements|25-33|
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
|Charity number:|Charity number:|1093678||||
|---|---|---|---|---|---|
|Company|number:|04391330||||
|Registered|office:|14-15Brunswick Place||||
|||Southampton||||
|||60152AQ||||
|Trustee Directors:||Charles Balchin||||
|||Jean Lucking-Naguib||||
|||Steven Foster|Appointed||23June 2021|
|||lan Hubbard|Appointed||24 March 2021|
|||Traute Mayer||||
|||Mark Satchell|Treasurer|||
|||Mike Vashisht||||
|||Anita Smith|Appointed||28 April 2021|
|||Tars West|Appointed||28 April 2021|
||||Resigned||12September 2021|
|||Andrea Wooldridge|Vice-Chair|||
|||John vates|Chair|||
|Executive:||Elizabeth Donegan|Chief|Officer||
|Auditors:||Paul Underwood,|FCCA|||
|||Morris Crocker Limited||||
|||Station House||||
|||50 North Street||||
|||Havant||||
|||PO9 1QU||||
|Banker (main):||CAF Bank Limited||||
|||25 Kings
Hill Avenue||||
|||Kings
Hill||||
|||West Mailing||||
|||Kent||||
|||ME194JQ||||
|Banker (investment):||CCLA Investment|Management|Ltd|(known as COIF)|
|||Senator House||||
|||85Queen Victoria|House|||
|||London||||
|||EC4V 4ET||||
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
||||||2021|2020|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
|||Note|funds|funds|funds|funds|
||||F||||
|Income from:||1b|||||
|Donations
and legacies||2|1,444||1,444|3,743|
|Charitable
activities||2|345,039|777,077|1,122,116|965,637|
|Other (including
fundraising)||2|20,682||20,682|1,545|
|Total Income|||367,165|777,077|1,144,242|970,925|
|Expenditure
on:|||||||
|Raising funds|||||||
|Charitable
activities||3|257,952|815,276|1,073,228|941,690|
|Other|||||||
|Total Expenditure|||257,952|815,276|1,073,228|941,690|
|Net income/(expenditure)|||109,213|(38,199)|71,014|29,235|
|before transfers|||||||
|Transfers
between|funds||(38,199)|38,199|||
|Net movement
in|funds for the year||71,014||71,014|29,235|
|Reconciliation
offunds:|||||||
|Balances brought|forward|9|230,803|55,899|286,702|257,467|
|Balances carried|forward|9|301,817|55,899|357,716|286,702|
##
||||Unrestricted|Restricted|2021|2020|
|---|---|---|---|---|---|---|
|||Note|Funds|Funds|Total funds|Total funds|
||||||6|6|
|Fixed Assets|||||||
|Tangible
Fixed Assets|||88,168||88,168||
|Current Assets|||||||
|Debtors|||61,920|34,072|95,992|27,733|
|Cash at bank and in|hand||191,547|62,567|254,114|345,078|
||||253,467|96,639|350,106|372,811|
|Creditors - amounts|falling||||||
|due within one year||8|16,550|40,740|57,290|58,539|
|Net Current Assets|||236,917|55,899|292,816|314,271|
|Net assets before Pension|||||||
|reserve|||325,085|55,899|380,984|314,271|
|Provision
for liability||11|23,268||23,268|27,569|
|Net assets|||301,817|55,899|357,716|286,702|
|Represented
by:|||||||
|Funds ofthe Charity|||||||
|General
Funds||9|301,817||301,817|230,803|
|Designated
Funds||9|||||
|Restricted
Funds||||55,899|55,899|55,899|
||||301,817|55,899|357,716|286,702|
##
|||||||||2021||2020|
|---|---|---|---|---|---|---|---|---|---|---|
|Operating
activities|||||||||||
|Net cash provided
by (used in) operating|||||activities|||8,110||35,781|
|Investing
activities|||||||||||
|Payments
for tangible||fixed assets||||||(99,074)|||
|Financing
activities
Change
in cash and|cash equivalents|||in|the year|||~90,954||35,781|
|Cash and cash equivalents
at beginning|||||of the|year||345,078||309,296|
|Total cash and cash||equivalents|at end ofthe year|||||254,114||345,078|
|Reconciliation
of net||movement|in|funds to||net cash|flow from operating||||
|activities|||||||||||
|||||||||2021||2020|
|Statement offinancial||Activities: Net movement||||in funds||71,014||29,235|
|Adjustments
for:|||||||||||
|Depreciation
charges||||||||10,906|||
|Interest from investments|||||||||||
|Loss on disposal offixed assets|||||||||||
|(Increase)/decrease
Increase/(decrease)|in
in|debtors
creditors||||||(68,259)
~5.557|28,326
~27.750||
|Net cash provided
by|(used in) operating||||activities|||8,110||35,781|
|Analysis ofchange
in|net funds||||||||||
||||||||At 1 April 20|Cash flow||At 31 Mar21|
|||||||||||5|
|Net cash|||||||||||
|Cash at bank and
in hand|||||||345,078|(90,964)||254,114|
|Total|||||||345,078|(90,964)||254,114|
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
##
|2a. Donations
and legacies|2a. Donations
and legacies|2a. Donations
and legacies||||Total|Total|
|---|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|2021|2020|
|||||||F|f|
|Voluntary
income||||||||
|Donations||||1,444||1,444|3,743|
|||||1,444||1,444|3,743|
|2b. Income from|charitable||activities|||Total|Total|
|||||Unrestricted|Restricted|2021|2020|
|||||||6|f|
|Southampton
City|Council-|||||||
|Core Contract||||231,942||231,942|225,607|
|Hampshire
Macmillan||Citizens||||||
|Advice Service|||||48,641|48,641|41,955|
|Access To Justice||||49,596||49,596||
|EUSS —Home Office|||||77,154|77,154|78,770|
|Southampton
&District||MS||||||
|Society|||||15,000|15,000|15,000|
|Citizens Advice - Money &||||||||
|Pensions Service|||||163,690|163,690|151,749|
|Universal
Support|Help To|||||||
|Claim|||||49,561|49,561|42,868|
|AIG (Southampton|City Council)||||415,432|415,432|404,688|
|Citizens Advice Hampshire/||||||||
|Southern
Health||||13,525||13,525||
|Other grants for advisory||||||||
|services||||47,575|10,000|57,575|5,000|
|||||342,638|779,478|1,122,116|965,637|
|2c. Other income||||||Total|Total|
|||||Unrestricted|Restricted|2021|2020|
|||||||F||
|Rent from hire of rooms||||||||
|Bank interest||||2,180||2,180|1,115|
|Miscellaneous
income||||18,502||18,502|430|
|Total Other Income||||20,682||20,682|1,545|
##
##
||||Unrestricted|Restricted|Restricted|||
|---|---|---|---|---|---|---|---|
||||Generalist|Money
&|Specialist|||
||||Advisory|Pensions|Advisory|||
||||Services|Service
F|Servicesf|2021|2020|
|Charitable|Activities|||||||
|Staff costs|||134,923|85,834|125,955|346,712|426,204|
|Other direct|costs||13,845|11,024|434,362|459,231|364,794|
|Support costs|||109,184|66,834|91,267|267,285|150,692|
|Total Expenditure||by Activity|257,952|163,692|651,584|1,073,228|941,690|
||||Generalist|Money &|Specialist|||
||||Advisory|Pensions|Advisory|||
|Support Costs|||Services|Service|Services|2021|2020|
||||E|F|E|||
|Management|||75,341|45,357|58,367|179,065|56,980|
|Office, IT &|communications||16,160|11,220|15,211|42,591|54,507|
|Premises|||10,684|5,465|11,100|27,249|30,928|
|Governance|||4,417|2,883|4,131|11,431|4,141|
|Other|||2,582|1,909|2,458|6,949|4,136|
|Activity Total|||109,184|66,834|91,267|267,285|150,692|
|The basis ofallocation of support costs is hours worked|||
|---|---|---|
|4
Net incoming resources for the year|||
||2021|2020|
||6|F|
|This is stated after charging:|||
|Depreciation|10,906||
|Auditors'
remuneration|6,000|900|
|Operating
lease costs|||
|5
Staff Costs|||
||2021|2020|
||E||
|Wages and salaries|465,048|385,526|
|Social security costs|36,020|27,864|
|Pension costs|24,709|12,814|
|Pension
provision|||
|Redundancycosts|||
|Other staff costs|||
||525,777|426,204|
##
|The average|The average|number|of full-time|equivalent|employees,|analysed|||
|---|---|---|---|---|---|---|---|---|
|by function|was:||||||||
||||||||2021|2020|
|Charitable|purposes||||||19.0|13.0|
|Fundraising||& publicity|||||||
|Management||and administration||ofcharity|||2.0|2.0|
||||||||21|15|
|No employee|received remuneration|of more than F60,000|
|---|---|---|
|Key management
Personnel
and Costs:|||
|Chief Officer,|total employment
costs|including
employers
national|
|insurance
and|pension contributions:|648,062 (2020:639,680)|
##
##
|6|Fixed Assets|||
|---|---|---|---|
|||Fixtures,||
|||fittings and||
|||equipment|Total|
||||F|
||Cost|||
|At 1 April 2020||41,726|41,726|
|Additions||99,074|99,074|
||Disposals|||
|At 31 March 2021||140,800|140,800|
||Depreciation|||
|At 1 April 2020||41,726|41,726|
||Charge for the year|10,906|10,906|
||Disposals|||
|At 31 March 2021||52,632|52,632|
||Net book value 2021|88,168|88,168|
||Net book value 2020|||
|7|Debtors|||
|||2021|2020|
||||E|
|Grants receivable||85,832|27,733|
|Other Debtors||10,160||
||Prepayments|||
|||95,992|27,733|
##
|8
Creditors —a|mounts|falling|d|ue w|ithin|o|ne y|ear||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||||||2021|2020|
|||||||||||E||
|Grants
in advance||||||||||||
|Other creditors
including||tax and|social security|||||||57,290|58,539|
|Accruals||||||||||||
|||||||||||57,290|58,539|
|Included
in other creditors are pension||||liabilities||totalling E2,401 (2020:f1,290).||||||
|9
Movement
in|Funds|||||||||||
||||At 1 April|||||Income|Expenditure|Transfers|At 31 March|
|||||2020|||||||2021|
||||||F||||||F|
|Restricted Funds:||||||||||||
|Money &Pensions|Service|||41,638||||163,690|(163,692)||41,636|
|Specialist Advisory|Services|||14,261||||613,387|(651,584)|38,199|14,263|
|Other||||||||||||
|Total Restricted
Funds||||55,899||||777877|~8,35,276|38,199|55,899|
|Unrestricted
Funds:||||||||||||
|General
fund|||230,803|||||367,165|(257,952)|(38,199)|301,817|
|Designated
funds||||||||||||
|Total Unrestricted|funds||230,803|||||367,165|~257,952|~38,199|301,817|
|Total funds|||286,702||||1.144,242||~1.D73,228||357,716|
|Net movement
in funds, included|||in|the|above||are|as follows:||||
||||||||Incoming||Outgoing|Movement||
||||||||resources||Resources|in Funds||
|||||||||E||||
|Money &Pensions|Service|||||||163,690|(163,692)|(2)||
|Specialist Advisory|Services|||||||613,387|(651,584)|(38,197)||
|Total Restricted
Funds||||||||777,077|(815,276)|(38,199)||
|Unrestricted
Funds:||||||||||||
|General
fund||||||||367,165|(257,952)|109,213||
|Designated
funds||||||||||||
|Total Unrestricted|funds|||||||367,165|(257,952)|109,213||
|Total|||||||1,144,242||(1,073,228)|71,014||
##
|Movement
in Funds continued||||||||
|---|---|---|---|---|---|---|---|
|Comparatives
for movement|in|funds:||||||
|||At 1 April||Income|Expenditure|Transfers|At 31 March|
|||2019|||||2020|
||||F|||F||
|Restricted
Funds:||||||||
|Money &Pensions Service
Specialist Advisory Services||26,097
79,662||151,749
588,281|(136,208)
~663.662||41,638
14,261|
|Total Restricted
Funds||105,759||740,030|789,890||55,899|
|Unrestricted
Funds:||||||||
|General
fund||151,708||230,895|(151,800)||230,803|
|Designated
funds||||||||
|Total Unrestricted
funds||151,708||230,895|151,800||230,803|
|Total funds||257,467||970,925|941,690||286,702|
|Net movement
in funds, included||in the|above are as follows:|||||
|||||Incoming|Outgoing|Movement||
|||||resources|Resources|in Funds||
|||||6||||
|Money &Pensions Service||||151,749|(136,208)|15,541||
|Specialist Advisory Services||||588,281|(653,682)|(65,401)||
|Total Restricted
Funds||||740,030|(789,890)|(49,860)||
|Unrestricted
Funds:||||||||
|General fund||||230,895|(151,800)|79,095||
|Designated
funds||||||||
|Total Unrestricted
funds||||230,895|(151,800)|79,095||
|Total||||970,925|(941,690)|29,235||
##
##
##
|Where the scheme
is in deficit and where|Where the scheme
is in deficit and where|Where the scheme
is in deficit and where|Where the scheme
is in deficit and where|Where the scheme
is in deficit and where|the Charity has|the Charity has|the Charity has|the Charity has|agreed to|a deficit funding|arrangement,|the Charity|
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|has recognised a liability|for this obligation.|||||The amount||recognised||is the net present value of the||deficit|
|reduction
contributions
payable||under the|||agreement||that||relates to|the deficit. The present value||is calculated|
|using the discount
rate detailed||in|these|disclosures.|||The||unwinding|ofthe discount|rate is recognised as a||
|finance cost.|||||||||||||
|Reconciliation
of|o enin||and closin|||revisions|||||||
||||||||||31 March 2021||31 March 2020||
||||||||||||F||
|Provision at start|of period|||||||||27,569|33,444||
|Unwinding
ofthe|discount||factor|||||||620|423||
|Deficit contribution
paid||||||||||(5,717)|(5,550)||
|Impact ofchange
in assumptions|||||&contribution||||||||
|schedule||||||||||796|(748)||
|Amendments
to|the contribution|||schedule|||||||||
|Provision at end|of period|||||||||23,268|27,569||
|Income and Ex enditure||im act|||||||||||
||||||||||31 March 2021||31 March 2020||
|||||||||||E|E||
|Interest expense||||||||||620|423||
|Impact ofchange|in assumptions||||&contribution|||||796|(748)||
|schedule|||||||||||||
|Amendments
to the contribution||||schedule|||||||||
|A~ti|||||||||||||
||||||31 March 2021||||31 March 2020||31 March 2019||
|||||||% per annum|||% per annum||%per annum||
|Rate of discount|||||||0.66|||2.53|1.39||
##
##
##
||||||2020|2019|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
|||Note|funds|funds
8|fundsf|funds
f|
|Income from:||1b|||||
|Donations
and legacies||2|3,743||3,743|6,454|
|Charitable
activities||2|225,607|740,030|965,637|800,999|
|Other (including
fundraising)||2|1,545||1,545|1,555|
|Total Income|||230,895|740,030|970,925|809,008|
|Expenditure
on:|||||||
|Raising funds|||||||
|Charitable
activities||3|151,800|789,890|941,960|789,710|
|Other|||||||
|Total Expenditure|||151,800|789,890|941,690|789,710|
|Net income/(expenditure)|||79,095|(49,860)|29,235|19,298|
|before transfers|||||||
|Transfers
between|funds||||||
|Net movement
in|funds for the year||79,095|(49,860)|29,235|19,298|
|Reconciliation
of|funds:||||||
|Balances brought forward||9|151,708|105,759|257,467|238,169|
|Balances carried|forward|9|230,803|55,899|286,702|257,467|