NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE LIMITED REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 •ACJFbBMI• 1212023 COMPANIES House A12 Company registration number.. 4373653 Registered charity number: 1091891
NORTH AND WEST GLOUCESTERSHIRE anzENS ADVICE UMITEO REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2013 CONTENTS Page Trustees, POrt Auditor5, report 9-12 ststement of financial actr¥ities 13 Balance Sheet 14-15 Statement of cashflow 16 Notes to the financial statements 17-28
NORTH AND WEST GLOUCESTERSHIRE CITIZEP4S AOVICE UMITEO Re rt of the Trustee Board for the ear ended 31 March 2023 The trustees. who are also the Directors of the charity. present their report forthe year ended 31 March 2023. Due to the Trustees. status as directors under the Companie5 Act 2006. this report constitutes a director5, report as required by ihe Companies Act 2L))6. and has been prepared taking advantage of the exemptions conferred by Part 15 of this Art. Our ur Ses and actr¥ities The objects of North and West Gloucestershire Crtizen5 Advice (the Charity) are to promote any charitable purpose for ihe benefit of the community in the County of Gloucestershire and surrounding areas by the advancement of education. the protection of health and the relief of poverty, sickness and distress. The main aims for the year continued to be the provision of free, independent, confidential and impartial generalist and specialist advice services to members of the public. The main areas where advice is given include= welfare, debt and money advice, utilities. consumer. relationship matters. housing and employment. A team of paid and unpaid staff, adequately covered by professional indemnity insurance. ensures that the Charity is able to achieve its objertives. Achievements an(J Perfom)ance The Cost of Livin8 Crisis has had a significant impact on our commLtnities and as a result we saw large numbers of clients seeking advice, with historic numbers of people using ovr service5. Issues such as Welfare Benefits. Debt. Housing and Employment continued to be si8nifi¢ant enquiry areas for our clients but we also saw a very large increase in energy related issues ènd a need for emergenLy food. Bythe end of 2022123 we had helped 13,152 clients with 33,310 issues. Welfare benefit enquiries were highest at 8,564 and Universal Credit were 2,829. The impact of the cost of living crisis was seen in the high number of energy enquiries which were 4,392. Housin8 enquiries were also high in the year with an increase in tenants receiving notice from landlords plus issues around repairs saw enquiries in this area at over 3,0. Debt. as expected, has had a major impact on our clients and we assisted with nearly 3,C(rf) enquiries in this area. For the first time. energy debt was the main debt we supported clients with. In doing so we worked with large numbers of partners providing energy grants through the governments Household Support Fund and the local Housing Rescue Funds. Both funds making a significant positive impact on our clients challenging situation at a time of economic turmoil. Working closely with partners is always important and this has meant the organisation has made two important moves within the year, relocatin8 offices in both Cinderford and CheStenham to co-locate with other community organisations and local authorities. and improving services for clients. Partnership is essential to the success of our work. support from organisaiions such as Macmillan Cancer Support. local authorities. NHS, Gloucester Community Foundation. national Citizens Advice, Barnwood Trust and National Grid enables us to achieve outstanding results for our tlients. With over 13,CQO people supported across the four districts which we service, we wefe able to secure over £IS million of financial outcomes. of which over £10 rnillion were by identifyin8 additional income for clients.
NO TH ANO WEST UCESTERSHIRE CITIZENS ADVICE UMITED rt of the Trustee 8oard for the ar ended 31 March 2023 cofitinu Financial Review The Charitvs income increased in the year by £681.984 to £1.680.047. There was restricted income in the year of £395,012. Expenditure in the year also increased in year by £455.243 to £1.341.951. There was restricted expenditure in the year of £153,283. The Charity realised a surplus of income over expenditure forthe year of £338,0%12021122.. £111,355). At 31 March 2023 the charity held total funds of £7(MJ.080131 Marth 2022= £361.9841. Princi al Fundin Sources Fundin8 sources are detailed in rte 3 to accounts (pages 21 & 221. Reserves Pol- and concern The Trustees have determined to retain a 3 months of operating costs in UnStrirted reserves to meet unexpected events. Where reserves fall below 2 months of operating costs the Trustees regularly review that the charbty has sufficient funds in cash lor near cash) to meet the liabilities of the business as such liabilities fall due. Reserves are an important element of charitable organisation funding and help protect the organisation against.. al The risk of unforeseen emergency or other unexpected need for funds. e.g. an unexpected large repair bill or finding 'seed-funding'for an urgent project. bl Covering unforeseen day-to-day operational costs, e.g. employing temporary staff to cover a long- term sick absence. c} A source of income. e.g. a grant. not being renewed. Funds might be needed to give the trustees time to take artion if income falls below expectations. dl Planned commitments. or designations, that cannot be met by fvture income alone, e.g. plans for a major asset purchase or to a significant project that requires the charity to provide'matched funding,.
NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE UMThED Re rtofthe rustee Board r the ear ended 31 March 2023 con inued e} Unrestrirted funds are funds that the Charity may use for any purpose so long as it meets the aims and objectives of the bureau outlined in our governing document. A restricted fund is given to the Charity for a specific purpose and in re5pert of which conditions have been imposed a5 to its use. Funds must be spent on this purpose. Fund5 may not be completely spent in year and the balance. which shows a5 net income in the year will be spent during the next calendar year Ire5ulting in net expenditure). The Charity is effectively acting as a steward for these funds. The calculation of free unrestricted reserves is after takin8 into account any designated funds which the Trustees have deemed it appropriate and pnjdent to so designate. In 2022123 there has beèn a signithcant surplus on restricted funds which will be spent in 23124 $Iting in an equivalent defi¢it. During the year there is significant surplu5 on unrestricted funds which is mainly due to an income of £83.0 recetved at the end of the year which we were unable to spend but for which we will incur costs in 23124. In 2022123 the expenditure on unrestricted actNity was £1.188.668 indicating a level of free reserves required of at least £297.CXJO. At 31 March 2023, the charity had free reserves of £369,795. Investment Polic As noted above the Charity does not have surplus free reseTres to invest. All cash fund5 are therefore maintained in the Charit5 current bank accounts. Plans for the fLrture As an organisation we have grown significantly during the past hvo year5, recruiting an additional 18. mainly frontline, advice staff. This significant increase in income and staffing has strengthened our delivery of services across the 4 districts we serve. Additional support has been received to expand Our support to people affected by cancer, and following this investment from MMIlIan Cancer Support. we will continue to deliver these services across Gloucestershi. Welfare benefit enquiries, especially around di5abilÈty benefits, continue to be a significant issue for clients with many requiring support with applications and appeals. Our Benefit Buddies pilot project has been a success and we will seek to continue this work. Many frontline workers value the expertise which Cilizens Advice possesse$ and our Advice First Aid project will enable us to continue to work with frontline workers across the County so they are better able to help residents. Thrs new approach is welcorned by our partners and is proving to be effective in ensuring clients receNe appropriate support. Nearly 60% of our clients have a long-tem) illness. disability or mental health issue and reflerts a significant need within our community for timely and expert advice. Providing our service through variety of channe15 IS vital to ensure that as many people can access our service locally and we will continue to seek to work with partner organisations to ensure that our clients receive the support they need.
NORTH AND WEST GLOUCESTERSHIRE cmzENS ADVICE LIMITED rt of ihe Trustee Board for the ar ended 31 March 2023 continued Finally, we are very aware that the cost-of-liwng crisis continue for residents and the emergency support in terms of grants and food vouchers is now a vital and important part of our work. providing value solutions to people in crisis. We expect to see this continue in 2023124. Reference and a(knlnistrative details Chority Nome." North and Wesr Gloucestershire Citizens Advice Limited Chority Registration Number.. 1091891 Company Registrotion Number.- 4373653 Registered Office ond OperotionolAddress.' Messenger House 35 St Michaels Square Gloucester GLI IHX IndependeJ7t Exominer.- Bankers. Burnside Chartered Accountants 61 Queen Square Bristol BSI 4JZ Lloyds Bank plc Blackheath. London Branch PO Box 1000 BXI ILT Key management personnel: Trustee 80ord.. Malcom Vine Derek Jones Robert Knibbs loppounted 25 Moy 2022) Peter Whittall Vareta Bryan Robert Priddy Mike Mintram Julia Roxans foppointed 25 M(ry 20221 Chief Executive Officer.. Clare Knapman
NORTH AND WEST GLOUCESTERSHIRE aTIZENS ADVICE UMITED Re rt of the Trustee Board for the ar ended 31 March 2023 continued Structure. Governance and Management Governin Document The organisation is a charitable company limited by guarantee. incorporated on 14 February 2002 and registered as 3 charity. The charitvs governing document is its Articles of Association. As a Company Limited by Guarantee. the Bureau has no share capital and the liability of the members on liquidation is limited to £l.CKJ. In the event that a surplus remains after the reali5ation of a55ets, that surplus shall not be distributed to the members but shall be given or transferred to such other charitable purposes as the members by ordinary resolution decide. failing which. the same shall be transferred to the National Association of Citizens Advice Bureaux. Recruitment and A intment of the Trustee Board The dirertors of the company are also charity trustees for the purposes of charity law and under the Companrfs Articles are known as the Trustee Board. Under the requirements of the Articles of Association the members of the Trustee Board are elected to serve for a period of the years after which they may be reelected at the next Annual General Meeting. Due to the nature of the work undertaken within the community. the Trustee Board seeks to ensure that the diversity of the comrnunity is reflected through the Trustee Board. Individuals are approached to offer themselves for election to the Trustee Board through local networking with statutory and voluntary organisations. Potential Trustees are required to provide a list of their skills and are invited to attend Trustee Board meetings as observers in order to gain an insight into the operation and management of the service. Trustee Induction and Trainin New Trustees are invited and encouraged to familiarise themselves with the charity and the context within which it works. by spending time with the Chief Executive Officer and obser¥in8 the service in action. All new Trustees receive a copy of the Articles of A$(lation. Charity Commission publitations including"Responsibilities of Charity Trustees- and a copy of the charity'5 Business Plan. Risk Mana ement The Trustees have assesse(J the major risks that the charity is exposed to. and are satisfied that systems are in place to mitigate exposure to these risks. Procedures and policies are periodically reviewed to ensure that they continue to meet the membership requirements of the National Association of Citizens Advice Bureaux and the needs of the charity- Internal control risks are minimised by. for example. the implementation of proce¢Jures for the authorisation of all transactions. Procedures are in place to ensure the health and safety of staff, volunteer5. clients and visitors to the Bureau. In response to recent concerns about data security, the charity has reviewed and updated its procedures on Information Assurance. Actions taken include the adoption of a comprehensive Information Risk Policy, the appointment of a Senior Information Risk Officer (who t5 Sponsible for insuring that the policy 15 implemented effertivelyl and the setting up of an Information Assurance Working Group, chaired by a Trustee.
NORTH AND WEST GLOUCESTERSHIRE anzENS ADVICE UMITED Re ort of the Trustee Board for the ar ended 31 March 2023 continued anisational Structure The Trustee Board may consist of up to 15 members. It meets on alternate months and is responsible for the governance, strategic direction and policy of the charity. At present the Trustee Board ha$ 6 member5 from a variety of professional backgrountls le¥artt to the work of the charity- A staff representative. a volunteer representative arhd representatives of the Forest of Dean District Council. Gloucester Crty Council and Tewkesbury Borough Council are entitled to attend ordinary Board meetings but have no voting rights. A scheme of delegation is in place and the Chtef Executr¥e Otficer is responsible for implementing the strategic direction of the service. identifying and responding to funding opportunitie5 and ensuring that the charity delivers the services specified and that key performance targets are met. The Chief Executive Officer is also responsible for operational day to day service delivery and. in conjunction with the line management team, for individual sUpei$l0n of staff and volunteers. ensuring the ream continue to work effectively and develop their skills and working practices in line with good practice. Public Benefit The Charity Commission in its 'Charities and Public Benefit, Guidance requires that there are two key principles to be met in order to show that an organisation's aims are for the public benefit.. fifst, there must be an identifiable benefit and secondly. the nefit must be to the public or a section of the public. North & West Gloucestershire Citizen5 Advice Bureau aims to benefrt the public dirertly by the provision of free independent. confidential and impartial generalist and specialist advice services to members of the public. Our clients come from across Gloucestershire. Related Parties The charity rs a member of -Citiiens Advice-. a national charity which sets standards for athiire and operattonal performan¢e and supports local offices wirh an information system, training and other services. A5 Part of the chariws membeTship of Citizens Advice. it has agreed to operate within the national charitVs policies. aims, methods and principle5. The charity contributes to Citizens Advice national research and campaigns policy. media. publicity and parliamentary work. It also maintains an information and advice website. On a local level the charity is involved in local strategic partnership thematic groups and attends a range of local voluntary and statLrtory sector forums. for senior staff The directors consider that the members of the Trustee Board and the Chief Executive Officer comprise the key management personnel of the charity and are responsible for directing, controlling and running the charity on a day to day basis.
NORTH AND WEST GLOUCESTERSHIRE anzENS ADVICE UMITED Re ort of the Trustee Board lor the ar ended 31 Marclr 2023 continued All Trustees give their time freely and no Trustee recewed remuneration during the year. The pay of the Chief ExecutNe Officer is set by the Trustee Board on an annual basis. Trustees. responsibilities in ielation to the fithancial statements Company law requires the Trustee Board to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company as at the balance sheet date and of its incoming resources and application of resources. irKluding income and expenditure. for the finanaal year. In preparin8 those financial statements, the Trustee Board should follow best practice and.. Select 5Ultable accounting policies and apply thern conslstently,. Observe the methods and principles in the Charrties SORP- Make judgements and estimates that are reasonable and prudent- State whether applicable UK accounting standards have been followed. subject to any material departures disclosed and explained in the financial statements- Prepare financial statements on the on-going concem basis unless it is inappropriate to assume that the company will continue on that basis. The Trustee Board is responsible for maintaining proper accounting records which disc105e, with reasonable accuracy at any time. the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2CQ6. They are also responsible for 5afe@uarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detertion of fraud and other irregularities. The trustees are reswnsible for the maintenance and integrity of the corporate 3nd financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Statement a$ to disclosure to our audltors In so far as the trustee5 are aware at the time of approving our trustees, annual report- There is no relevant information, being information needed by the Independent Examiner in connection with preparing theif report, of which the chariws Independent Examiner is unaware, and The trustees. having made enquiries of fellow director5 and the charity's Independent Examiner that theyought to have individually taken. have each taken all steps that they are obliged to take as a director in order to make themselves aware of any relevant audit informatK)n and to establish that the Independent Examiner is aware of that information. Approved by the Trustee 8oard on .. - and signed on its behalf by- Derek S JoTres TRUSTEE- Chaimian Date 2811212023
INDEPENDENT AUDITORS REPORT TO THE MEMBERS OF NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE LIMITED OPINION We have audited the financial statements of North and West GIOuterShire Citizens Advi Limited (the "charitable company") for the year ended 31 March 2023 which comprise the Statement of Financial Activities, the Balance Sheet. and the related notes. The financial reportFng frarnework that has been applied in their preparation is applicable law and the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021. In our opinion the financial statements= give a truo and fair view of the state of the charitable company's affairs as at 31 March 2023 and of its incoming resources and application of resources. including its income and expenditure, for the year then ended- have been properly prepared in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021- and have been prepared in accordance with the requirements of the Companies Act 2CKI6. This report is made solely to the company's members. as a body. in accordance with Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in an auditor'5 report and for no other purpose. To the fullest extent permitted by law, WÈ do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed. BASIS FOR OPINION We conducted our audit in accordance with International Standards on Auditing IUKI IISAS IUKII and applicable law. Our responsibilities under those standards are further described in the Auditorfs responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirement5. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. CONCLUSIONS RELATING TO GOING CONCERN We have nothing to report in respect of the following matters in which the ISAS IUKI require us to report to vou where= the trustees, use of the going concern basis of accounting in the preparation of the financial statements is not appropriate- or the trustees have not disc105ed in the financial statements any identified material uncertainties that may cast significant doubt about the charitable compan¢s ability to continue to adopt the going concern basis of accounting for a period of at least twelve months from the date when the financial statements are authorised for issue.
INDEPENDE14T AuorroRS REPORT TO THE MEMBERS OF NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE LIMITED OTHER INFORMATION The other infomiatron comprises the infomiation included in the annual report. other than the financial statements and our auditorfs report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not coverthe other information and. except to the extent otherwise explicitly stated in our report, we do not exp5$ any form of assurance contlusion thereon. In connettion with our audit of the financial Statements. our responsibility is to read the other infomiation and. in doing so. consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially rnisstated. If we identify such material inconsistencies or apparent material misstatements. we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If. based on the work we have performed. we conclude that there is a material misstatement of this other information, we are required to report that fart. We have nothing to report in thi5 regard. OPINIONS ON OThER MATfERS PRESCRIBED BYThE COMPANIE5 Acr 2rx16 In our opinion, based on the work un(Jertaken in the course of the audit.. the infomiation given in the tru5tees' rem, which includes the directors, report prepared for the purposes of cornpany law. for the financial year for vthich the financial statements are prepared is consistent with the financial statements.. and the directors, report included within the trustees. report has been ppared in accordance with pplicable legal requirements. MAThERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION We have nothing to report in respect of the following matters where the Companies Aet 2006 requires us to report to you If. in our opin40n: adequate accounting records have not been kept. or retums adeqLrate for our audit have not been receivetl from branches not visited by us- or the financial statements are not in agreement with the accounting records and returns- or certain disclosures of trustees, remuneration specified by law are not made- or we have not received all the infomiation and explanations we require for our audit; or the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies, exemptions in preparin8 the tru5tees' directors. report and from the requirement to prepare a strategic report. io
INDEPENDENT AUDITORS REPORTTO THE MEMBERS OF NORTH AND WEST GLOUCESTERSHIRE CITIZENSADVICE LIME0 RESPONSIBILinES OF TRLISTEES As explained more fully in the trustees. responsibilities statement set out on page IS, the trustees Iwho are also the directors of the charitable company for the PLJrposes of company lawl are responsible for the preparation of the financial statements and for being satisfied that theYEive a true and fair view. and for such intefnal control as the trustees directors determine is necessary to enable the preparation of financial statements that are free from material misstatement. whether due to fraud or error. In preparing the financial statements the tTU5tees are responsible for assessing the charitable company's ability to continue as a going concern. disclosing. as applicable. matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no fealistic alternative but to do so. AUDITOWS RESPONSIBILtriES FOR THE AUDIT OF THE FINANCIAL STATEMENTS Our objectNes are to obtain reasonable assur.ance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error. and to issue an audttorfs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in actordance with ISAS IUKI will always detect a material mi$5tatement when it exists. Misstatement5 can arise from fraud or error and are considered material if individually or in aggregate. they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities. including fraud. are instances of non-compliance with laws and regulations. We design procèdures in line with our responsibilities, outlined above. to detect material misstatements in respect of irregularities, including fraud. The extent to which Our procedures are capable of detecting irregularities, including fraud is detailed below.. An understanding of the legal and regulatory framework applicable to the charitable company was obtained from the management and the trustees of the charitable company. The audit team was confirmed to have the appropriate competence and capabilities to identrfy non-compliance with the framework. The audit plan con5Ldered the risk of irre8ularitie5, including fraud. An element of unpredictability Wa5 built into our sample selection for audit tests. The risk of fraud over income was mitigated to an acceptable level as nearly all income is grant income that is paid directly into the charitable CoMpanS bank account by funders. we agreed a risk-based sample of grant income to relevant documentation and perfomed an8lytical procedure5 on income. The risk of misappropriation of the charitable company'5 assets Wa5 considered.. the charitable company's bank account balance was tested and confirmed to relevant documentatKJn. and expenditure was tested for validity by substantive tests that included analytical procedures. Accounting estimates were considered a5 part of OUT audit work.
INDEPENDENT AUDITORS REPORTTO THE MEMBERS OF NORTH ANO WEST GLOUCESTERSHIRE cmzENS ADVICE LIMITED A further description of our responsibilities forthe audit of the financlal statement5 is located on the Financial Reporting Council'5 website at www.frc.or auditorsres onsibilities. This description form5 part of our audit report. MARK POOLEY FCA Isenior Statutory Audit¢Yl For and on behalf of BURNSIDE Chartered Accountants & Statutory Auditor 61 Queen Square 8rlstol Bsi 4JZ Date: 13 12
NORTH AND WEST GLOLKESTER5HIRE cmzENS ADVICE LIMITED STATEMENT OF FINANaAL AcnviTIES .FOR THE YEAR ENDED 31 MARCH 2023 Unrestrirted Restrirted Totsl lunds Totsl funds Funds Fund5 2023 2022 Income from: Charitable activities: Grants. donations and legacies Fees receivable 1.284,885 150 395,012 1,679,897 150 977,243 820 Tolal income 1.285,035 395,012 1,680,047 998,063 Expenditure ¢n: Charitable activities.. 1.188,668 153,283 1,341,951 886,708 Tolal expenditure 1.188.668 153.283 1.341.951 886.708 Net lexpenditure}/income and net movement in fund5 for the year 96,367 241,729 338,096 111,355 Transfers 4.753 14.7531 Net movement in fun(Js for the year 101,120 236,976 338,096 111,355 Reconciliation of funds.. Total funds brought forward 344,939 17.045 361,984 250,629 Total funds carried forward 446.059 254.021 700.080 361.984 The notes on pages 17 to 28 form part of these accounts. 13
NORTH ANO WEST GLOUCESTERSHIRE aTIZENS ADVICE UMITED BALANCE SHEET AT 31 MARCH 2023 2023 2022 FIXED ASSErs Tangible assets 83,772 88.272 CURRENT ASSETS Debtors Cash at bank and in hand 287,918 535.395 99,131 353,831 823,313 452.962 CREDITORS.. Amounts falling due within one Year 1199,4971 1170.5901 NETCURRENT ASSETS 623,816 282,372 TOTAL ASSETS LESS CURRENT LIA8IUTIES 707.588 370.644 PROVISIONS FOR LIABILITIE5 17,5081 18.6601 NET ASSETS 700.080 361,984 THE FUNDS OF THE CHARITY: Restricted funds li 254,021 17,045 Unrestricted.. General 12 446,059 344,939 7W,080 361,984 14
NORTH AND WEST GLOUCESTERSHIRE anzENS ADVICE UMITED BALANCE SHEET AT 31 MARCH 2023 Icontinuedl These financial statements have been prepared in accordance with the special provisions fow small companies under Part IS of the Companies Act 2006. These financial statements were approved by the directors and authori5ed for issue on and are Signed on their behalf by= Derek Jones TRUSTEE- Chalrman Ite 2811212023 The note5 on pa8e5 17 to 28 form part of these accounts. Company number-4373653 15
NORTH AND WEST GIOVCESTERSHIRE aTrzENS ADVICE UMITEO STATEMENT OF CASHFLOW R THE YEAR ENDED 31 MARCH 2023 Notes 2023 2022 Reconciliation of net movement in funds to net cash flow from operating actlvities Net movement in funds Add back depreciation charge Ilncreasel in trade debtors Ilncreasel/Decrease in other debtors IDecreasel/lncrease in trade creditors Increase in other creditors 338,096 25.830 161.OSOI 1127,7371 131,3021 59.057 111,354 20.809 Iiioi 12,440 33,196 69.947 Net cash used in opernting artivitses 202,894 247,736 Cash flows from invesling activilies Purchase of tangible fixed assets {21.3301 19.6041 Cash provided by/lused In) In¥estlni artlvltles (21,3301 (9,6041 Increase/ldeuea5el In lash & cash equlvalents 181.564 238.032 Cash & cash equivalents at the beginning of the year 353.831 115,799 Total cash & equivalents at the end of the year 14 535395 353.831 16
NORTH ANO WEST GLOUCESTERSHIRE aTIZENS ADVICE LIMrrED NOTES TO 7HE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 ACCOUNTING POUCIES The principal accounting policies adopted.judgements and key sources of estimation uncertaintv in the preparation of the financial statements are as follows.. lal 8a5is of preparation The financial statements have been prepad in accordance with Accounting and Reporting bv Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective l January 20191- (Charities SOAP IFRS 10211, the Frnancial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 and the Cornpanie5 Act 2006. North and West Gloucestershire Cifiiens Advice Limited meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless Otherwise stated in the relevant accounting policy notelsl. Ibl Preparation of the accounts on a going concern basis The trustees have considered the 12-month period from the date of approval of the financial statements. At the year end the charity has net assets of £700,080, net current assets of £623,816 and free reseNes of £369.795. The charity has Pfepared a budget for 2023124 which shows that a surplus is forecast. Based on how the charity has operated in the face of COVID-19 pandemic and its budget forecasts for the year ended 31 March 2024. the trustees consider that the charity is a goirt8 concern. Icl Incorne recognition policies Items of income are recognised and included in the accountswhen all of the following triteria are met= The charity has entitlement to the fund5- Any performance conditions attached to the itemls) of income have been met or are fully within the control of the charity- There is sufficient certainty that receipt of the income is considefed probable- and The amount can be measured reliably. 17
RTH AND WEST GLOUCEsfERSHIRE CITIZENS ADVICE LIMITED NOTES 70 THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 (continued) ACCOUNTING POLICIES Icontinuedl Donotion5 and grants Income from donations and grants. includingcapital grants. is included in incoming resources when these are receivable, except as follows.. when donors specify that donation5 and grant5 given to the charity must be used in future accounting periods. the income is deferred until those periods. when donors impose conditions which have to be fulfilled before the charity becomes entitled to use such income, the income is deferred and not included in incoming resources until the pre-conditions for use have been met. when donors specify that donations and grants, including capital grants. are for particular restricted purposes. which do not amount to pre-conditions regarding entitlement. this income is included in incoming resources of restricted funds when receivable. Interest receivable Interest 15 included when receivable by the charity. (dl Expefiditure and irrecoverable VAT Expenditure is included in the Statement of Financial Activities on an accruals basis, inclusive of any VAT which cannot be recovered. Most expenditure is directly attributable to a specific activity and is allocated to that activity. Support costs have been apportioned to each specific activity based on the staff and volunteer time spent on each activity. lel Funds attounting Funds held by the charity are.. Unrestrirted general funds these are funds which can be used in accordance with the charitable objects at the discretion of the trustees. Restricted funds- these are funds that can only be used for particular restricted purposes within the oblts of the charity. Restrirtions arise when specified by the donor or when fund5 are raised for particular resiri¢ted purposes. Further explanation of the nature and purpose of each fund.is included in the notes to the accounts. 18
NORTH AND WEST GLOUCESTERSHIRE cmzENS ADVICE LIMITED NOTES TO THE FINANCIAL STATEMEPITS FOR THE YEAR ENDED 31 MARCH 202 Icontinuedl ACCOUNTING POLICIES Icontinuedl lfj Tangible fixed ats The cost of tangible fixed assets is written-off by equal annual in5talment5 over their expected useful lives as follows.. Leasehold Improvements Computer Equipment Office Equipment 10% 5trai8ht line 20% straight line 20% straight line {gl Pension costs The charity offers paid staff a defined contributM?n scheme with the following providers- The Pensions Trust. NEST- Royal London- Hargreaves Lansdown.. Prudential and Standard Lkfe. The funds of the scheme are administered by the providers and are separate from the charity. The pension cost charge represents contributions payable by the charity to the fund and is shown in Note 5 to these accounts. 19
NORTH AND WEST GIOUCESTERSHIRE aTIZENS ADVICE UMITED NOTES TO THE FINANCIAL STATEMEritS FOR THE YEAR ENDED 31 MARCH 2023 Icontinued) PRIOR PERIODCOMPARATIVES Unrestrirted Restricted Total lunds Funds Funds 2022 Income from: Charitable activities: Grants, donations and legacies Fees receivable 788.489 820 208.754 997.243 820 Totsl in¢ome 789.309 208.754 998.063 Expenditure on: Charitable activities.. 701.9)4 184.804 886.708 Total expendlture 701,904 184,804 886,708 Net lexpenditurellincome and net movement in funds for the year 87.405 23.950 111.355 Transfers 7.655 17,6551 Net movement in funds for the year 95.060 16.295 111.355 Reconciliation of funds.. Total funds brought forward 249,879 750 250,629 Total funds carried forward 344,939 17,045 361,984 20
NORTH AND WEST GLOUCESTERSHIRE cmzENS ADVICE UMITED NOTES TO THE FINANaAL STATEMErits FOR THE YEAR ENDED 31 MARCH 2023 Icontinuedl INCOME FROM CHARITABLE ACTIVITIES BY FUNDER- GRANTS. DONATIONSANO LEGACIES RECEIVABLE Unrestricted Funds Restricted Funds Total 2023 Total 2022 Forest of Dean District Council 70.(X)O Gloucestershire County Council 83.333 Gloucestershire County Council Outreach 33,333 Gloucestershire County Council multip 21.250 Gloucester City Council 31.000 Tewkesbury Borough Council 53.620 Cheltenham Borough CourKil 108.2( Town and Parish Councils 9,852 Gloucester City Council- HRF Gloucester City Council- HSF Forest of Dean District Council- HSF Tewkesbury 8orough Council- HSF Cheltenham Borough Council- HSF Gloucester County Council- HSF Barnwood Trust Covid-19 Fund GLOMAS Gloucestershire County Council Kick5tart Macmillan Cancer Support Energy Advice Projètt Cheltenham Foodbank North Cotswold Foodbank Cheltenham Well Being National Grid The Big Energy Saving Network Help to Claim Help To Claim Best Practice Lead Surviving Winter Good Things Foundation Smart Meters Healthy Homes MAPSDAP Barnwood Trust Pilot Scheme National Benevolent Society EU Settlement Grant CMAP- CO Monitors FODDC Coop Voucher Grant GCC Building Capacity Project GCC Pilot Scheme GCC Levelling Up Together FODIGCF Resilience Fund 70.tsjo 83.333 33,333 21,250 31,C 53.620 108.200 9,852 150,(K)O 27,WO 92.500 SO.CKID 28.600 25,0 70.000 50,000 33,333 31,000 53.620 9,996 150,000 27,0 92.51x1 S0.OC(J 28,6C 25,( 8,000 3.680 9,478 47.000 12.000 600 8,938 201.500 14.850 23.960 27,590 9,750 9,670 7.874 164.905 8.938 201.500 14.850 23.960 24,590 9,750 9.670 7.874 164,905 8.877 109.189 39,979 2,500 14.706 22.724 134,160 117,362 5.716 2,500 88.520 2,5 2.500 8.040 16.389 134,160 124,736 14.286 7,500 37,754 31,857 8.040 16.389 134,160 124,736 14.286 7,500 37,754 31,857 5,0¢)0 20.CK)O 10,088 9.912 8,920 9,912 8,920 7.500 Sub-total carried forward 1,261,841 387,538 1.649,379 916,928 21
NORTH AND WEST GLOUCESTE HIRE cmzEN ADVI E UMITED NOTES TOTHE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2023 Icontinuedl INCOME FROM CHARITABLE AcfiviTIES Icontinuedl BY FUNDER- GRANTS, OONATIONSAND LEGACIES RECEIVABLE Unrestricted Funds Restrirted Funds Total 2023 Total 2022 Sub-total brought forward 1.261.841 387.538 1.649,379 916.928 Staff Hardship Fund CAB Cost of Living Cheltenham Cost of Living Gloucestershire Community Foundation NHS- IL8 Redres5 Winter Energy Fund Summerfield Charitable Trust TewkesbLtrry Food Voucher Grant Help To Claim Specialist Othef 2.144 2,144 2.474 S.0 4,500 2.474 28,962 io,ooo 10,000 21.928 9,425 11.4 11,41XI 1.284,885 395,012 1,679,897 997,243 FEES RECEIVABLE Unrestricted Funds Restricted Funds Total 2023 Total 2022 Electrotechnical Certification Training 150 150 820 150 150 820 BY ACTIVITY Grants, donation5 and le acies Fees receivable Total 2023 "Total 2022 General advice Benefit5 advice Money and debt advice Heatth sector advice Ener advice Other activities 225.864 299,863 262.233 385,429 506,508 225.864 299,863 262.233 385,429 506,508 150 240.833 234.234 208.029 217,622 96,525 820 150 Charitable activities 1,679.897 150 1.680.047 998,063 22
NORTH AND WE GLO CESTERSHIRE aMzENS ADVICE UMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Icontinuedl TOTAL EXPENDITURE Analysis of expenditure on choritable artivities Unrestricted Funds Restricted Fund Total 2023 Total 2022 General advice 8enefit5 atlvice Money and debt advice Health sector advice Energy advice 302.286 201.258 270,115 385.622 29.387 2,833 2.360 2,360 6,424 139.306 305,119 203.618 272,475 392,046 168.693 235,330 174.049 202,356 223,876 51,097 Charitable actNlties 1,188,668 153.283 1,341,951 886,708 Other direct costs Staff costs Support costs Total 2023 Total 2022 General advice Benefits advice Money and debt advi¢e Health sector advi Energy advice 247.743 165.329 221.238 318,324 59,700 52.072 34.749 46.501 66.907 107,715 5,304 3.540 4.736 6.815 1.278 305,119 203,618 272.745 392.046 168.693 235,330 174,049 202,356 223.876 51.097 Charitable artivities 1,012.334 307.944 21,673 1.341,951 886,708 Other Direct C05ts- 2023 2022 Charitable activities Other staff and volunteer costs Office costs Premises costs 95,166 27,451 103.248 82.079 40,639 8,030 69.417 79,314 307,944 197,130 Support Costs: 2023 2022 Governance costs 21.673 7,922 All staff costs have been directly allocated to the activibes of the charity in the year on the basis of time spent by staff on each actNity. 23
NORTH AND WEST GIOUCESTERSHIRE anzENS ADVICE UMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 (continued} STAFF COSTS AND TRUSTEES, REMUNEBATION Staff costs were as follows- 2023 2022 Wages and salaries Social security costs Employer pension contributions 892.413 67,085 52,836 6CKI,090 45,363 36,203 1,012,334 681,656 Particulars of employees.. The average number of full-time equivalent staff employed by the charity during the financial year amounted to.. 2023 Total 2022 Total Mana8ement staff Paid staff 50 33 51 34 Staff levels have increased to support extra activity in health related support seNices. specific government 8rants funding for fuel poverty and housing relief and. due to difficulties with volunteer recruitment. the need to provide support with paid staff rather than volunteers. No member of staff was paid £60.IKKJ or more. The charItS Trustees were not paid or received any other benefits from employment with the charitv in the year12021122.. £nill. No Trustee claimed any expenses during the year12021122= £nill. No charity Trustee received payment for professional or other service5 supplied to the charity12021122.. £nill. There were no other related party transactions with Trustee5 during the year. The key management personnel of the charity comprises of the Chief Executive Officer. The total employee benefits of the key management personnel of the charity (including redundancy costsl were £49,88712021122.. £49,797>. NET IEXPENDITUREIIINCOME FOR THEYEAR This is stated after charging-. 2023 2022 Depreciation Independent examiners fees Auditors, remuneration- audit fee Auditors, remuneration- non audit services 25,830 20.809 5,533 7.200 14.473 24
NORTH AND WEST LOUCEStERSHIRE cTfizENS AOVICE UMITED NOTE5 TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Icontinuedl TANGIBLE ASSETS Leasehold Improvements Computer Equipment Office Equipment Total COST At l April 2022 Additions Oi5P05als 69,522 54.765 17.590 25,604 3,740 149,891 21,330 At 31 MARCH 2023 69.522 72.355 29.344 171,221 DEPRECIATION At l April 2022 Charge for year Eliminated on disposal 23,753 6.952 22,167 13,706 15,699 5,172 61,619 25,830 At 31 MARCH 2023 30,705 35,873 20,871 87,449 NET BOOK VALUE At 31 MARCH 2023 38.817 36.482 8.473 83.772 At 31 March 2022 45,769 32,598 9,)5 88,272 DEBTORS 2023 2022 Trade debtors Prepayments and accrued income Other debtors 86,410 201,037 471 25,360 73,3 471 287.918 99.131 CREOITORS 2023 2022 Amounts falling due within one year: Trade creditors PAYE & NIC Accruals and deferred income Other credilors 33.142 29,814 106.398 30,143 55,694 14,589 82.433 17,874 199,497 170,590 25
NORTH AND WEST GLOUCESTERSHIRE anzENS ADVICE UMtTEO NOTES TO THE FINANCIAL sfATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Icontinuedl 10. DEFERRED INCOME Deferred income comprises grants received in advan. 2023 2022 Balance as at l April 2022 Amount released to income earned from charitable actiwtie5 Amount deferred in year 74,502 174,5021 83.538 7,398 17,3981 74.502 Balance as ai 31 March 2023 83,538 74,502 11. RESTRICTED FUNDS Balance Incoming Outgoin8 resources resources Transfer Balance clf blf Revemiefvnds Household Support. Rescue and Fuel Funds Surviving Winter Kickstart Scheme Redress Winter Ener8y Fund Benefit Buddy Barnwood Trust Pilot kheme 5.479 Advice First Aid GCC- Pilot S¢heme North Cotswold Foodbank WhiteGoods Chelienham- Cost of Lwing Staff Hardship Fund 373.1 1128.7021 2.5 8.938 244.398 2.500 18.9381 (6,8131 3,478 3.335 15.4791 18,0881 15041 2,496 2,474 2.153 2.474 5.CK)O {2.8471 17,045 395.012 1153,2831 14,7531 254.021 Pur ses of Restricted FurK15 Surviving Winter Funding is provided from Gloucestershire Community Foundation for grants towards winter fuel costs for individuals who require financial a55iStance. 26
NORTH AND WEST GLOUCESTERSHIRE OTI NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED I MARCH 2023 Icontinuedl ENS ADVICE UMITED 11. RESTRicfED FUNDS Icontinuedl Householdsupport. Rescue and Fuel Funds Funding from the l¢xal authorities to provide emergency grants to households to help them pay their fuel bills. Krckstort Scheme Funding from Gloucestershire County Council to support bustnesses during Coronaviru5 through grant funding to create new employment opportunities for the public benefit. Redress Winter Energy Fund Funding to support those worst affected by energy price rises and at risk of self-disconnection by providing fuel vouchers. Benefit Buddy Funding to suppK)rt people applying for benefits with a he81th-lated element such as PIP. Advice Fir5tAid Funding from Gloucestershire County Council to enable vulnerable people to receive face.to-fa¢e advice in a safe and Covid-19 compliant manner. Building Cgpu¢ity Projert Funding toward5 additional employment cost5 and overheads inVoed in increasing the number of volunteers working with the charity. including training and super¥ising the new volunteers. staff Hardship Fund Funding to provide emergency grants to staff members to help them pay their fuel bills. hlorth Cotswold Foodbonk White Goods Funding to provide grants to people in North Cotswold Area to help them buy White Goods. 27
ORTH AND WEST GLOUCESTERSHIRE OTIZEN5 ADVICE UMITED NOTES TO THE FifiANaAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Icontinuedl 12. ANALYSIS OF NET ASSETS BEfNEEN FUNDS Net current assets Provish)ns Tangible fixed assets Total At 31 March 2023 Restricted funds 254,021 254.021 254,021 254.021 Unrestricted hjnds General funds 83,772 369.795 17,5081 446.059 83,772 623.816 17,5081 700,080 13. CONTINGENT LIABILITY With respect to the Bureau's p051tion in its pension scheme operated by The Pension5 Trust. a liability was calculated with respect to the five deferred members of the scheme amounting to £2.647 as at 30 Septembei 2022 and there have been no further updates from The Pensions Trust in the year. It remain5 inconclusive as to the treatment regarding these liabilities. The Bureau will provide for any liabilities when agreement has been reached between the DWP and The Pensions Trust. 14. TOTAL GISH & CASH EQUIVALENTS Total cash & cash equivalents as at 31 March 2023 are represented as follows.. 2023 2022 Cash at bank Cash in hand 534,986 409 353,607 224 535,395 353,831 28