Company registration number: 04345160 Charity registration number: 1091777
Citizens Advice Bureau Tendring
(A company limited by guarantee) Annual Report and Financial Statements for the Year Ended 31 March 2024
Lambert Chapman LLP Heybridge Business Centre 110 The Causeway Heybridge Maldon Essex CM9 4ND
Citizens Advice Bureau Tendring
Contents
| Reference and Administrative Details | 1 |
|---|---|
| Trustees' Report | 2 to 6 |
| Statement of Trustees' Responsibilities | 7 |
| Independent Examiner's Report | 8 |
| Statement of Financial Activities | 9 |
| Balance Sheet | 10 |
| Statement of Cash Flows | 11 |
| Notes to the Financial Statements | 12 to 24 |
Citizens Advice Bureau Tendring
Reference and Administrative Details
Chairman T Parsons Trustees R P Aldridge S Gray T Parsons C D G Whitfield Secretary S Gray Charity Registration Number 1091777 Company Registration Number 04345160 The charity is incorporated in England. Registered Office 18 Carnarvon Road Clacton-on-Sea Essex CO15 6QF Independent Examiner Lambert Chapman LLP Heybridge Business Centre 110 The Causeway Heybridge Maldon Essex CM9 4ND
Page 1
Citizens Advice Bureau Tendring
Trustees' Report
The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements of the charitable company for the year ended 31 March 2024.
CHAIR’S REPORT
Citizens Advice Tendring continues to offer excellent value to our community and funders, with the value we provide directly to our clients of key importance. We remain vigilant as to the needs of the community in Tendring and will expand the scope of our activities accordingly. We work closely with partner organisations to identify need, working together to address this where possible.
We were very pleased that our Mental Health Hub Recovery programme and Charity Shop continued to thrive in its new location in Clacton on Sea, improving visibility and footfall following its relocation in December 2022. This is a unique service, and we are proud of the support and opportunity it provides to people in recovery from a mental health issue to return to the workplace. Participants continue to give very positive feedback about their experience on the programme and the opportunities and support it provides to them. The success of the hub meant that by the end of 23/4 we received the support of Essex County Council to extend the service with a new shop in Harwich in 2024/5.
We continue to meet all 9 areas of Management and Regulatory Compliance, set by the National Citizens Advice (CitA), which is audited annually.
A Volunteer recruitment programme remained in place to ensure a steady stream of new recruits were offered training and placements in our Advice Service. The Triage system continued to enable us to answer as many calls as possible each day, but with this does create an ever-increasing call back list, still demonstrating that the service needs and demand are increasing, and the need for constant review of our Advice service is essential.
Our website continues to manage Advice queries as well as acting as a platform for applications for paid jobs and volunteer posts.
Our work within the Citizens Advice Essex Consortium has meant we have been a partner in the many contracts secured by them including Warm Homes and the Macmillan Welfare Benefit Advice service, with 3 members of staff to help people cope with the practical support they need following a new diagnosis of cancer. Our Outreach venues have increased which has proved the need is for us to be inside communities to reach the most vulnerable in Tendring, which was one of our main aims for the year.
Whilst celebrating our successes, we did also begin to understand the implications of the challenges we will face in the likely transition from grant funding to a fully procured contractual process. This is the result of the introduction of the Subsidy Control Act 2022, which requires Local Authorities to ensure best value from all the external services, and Tendring District Council has indicated that they will do this through a commercial tender process for some services. We have been preparing for it for some time, but the transition brings a high degree of uncertainty - there is a high risk to the continuation of our organisation and services if there is any gap between funding streams. At the end of the 23/24 financial year, we had not received formal notification from Tendring District Council of progress towards developing the procurement process for advice services, nor the likely timetable for implementation, so this presented a risk going in to the new financial year. Consequently, an aim for the next financial year will be to reduce our expenditure and seek alternative forms of revenue.
Page 2
Citizens Advice Bureau Tendring
Trustees' Report
Objectives and activities
Objects and aims
The Citizens Advice service provides free, independent, confidential, and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
We help people find a way forward with their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality and challenge discrimination and harassment. We are here for everyone.
Objectives, strategies and activities
In 2023/24 we continued to deliver increased value from the funding we received. We made 11,765 contacts with local clients, presenting with a total of 17,723 different issues. Our main areas of advice continue to be benefits, housing and debt. The value of our benefits advice was £4,201,556. The value of debts written off was £961,396.
In addition, for every £1 invested in Citizens Advice Tendring, we generated £10.83 in fiscal benefits for the wider community. In terms of other benefits, such as reduction in health service demand, local authority homelessness services, and out-of-work benefits for our clients and volunteers we generated £8,661,324 in public value.
We supported 31 volunteers across the year in the mental health recovery programme in our community charity shop.
We believe that it is important for us to demonstrate that we continue to function effectively and offer excellent value in all the services we provide to our community. We use the feedback we receive from service users and our partner organisations to inform our research and campaign work.
Public benefit
The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales.
Financial review
Policy on reserves
The total reserves of the charity at the balance sheet date was £585,356. This included restricted funds totalling £71,909. Unrestricted funds were £513,447 therefore the available reserves of the Charity, less fixed assets, are £219,842 (2023: £170,561).
A new reserves policy was agreed by the trustees in 2023 and the organisation’s cash reserves remained in excess of the figure and more than the Charities Commission recommendations.
We remain incredibly grateful to all those who continue to support us, either directly as volunteers or employees and those organisations whose financial support is crucial to our existence, notably Tendring District Council who supported our core services, Essex County Council, the Police Crime Commissioner for Essex, and the NE Essex Clinical Commissioning Group for their essential support of the Mental Health Hub .We also are grateful to Essex Citizens Advice for securing Advice Contracts for Tendring to deliver locally and strengthen our advice service.
We continued to strengthen and improve our organisational and financial management throughout 2023/24. We completely reviewed and re-commissioned our book-keeping and accounting functions to strengthen our financial controls and improve our in-house skills.
Investment policy and objectives
The trustees take the view that no monies should be risked so all monies are held in UK bank accounts.
Page 3
Citizens Advice Bureau Tendring
Trustees' Report
Plans for future periods
Activities planned to achieve aims
Our service strategy is underpinned by the following principles:
●We will continue to prepare for the transition from grant funding to a procured service and the strong likelihood that this will mean a reduction in core funding (either temporary or permanent). The Board will explore strategic opportunities to address the challenges and risks that this will bring, including how to best deploy our assets.
●We will formulate contingency plans to deal with the impact on services during the financial uncertainty of the transition period.
●We will focus on meeting the needs of our population rather than just servicing demand, particularly with the additional need to stretch resources.
●We will strive to identify and ensure we continue to provide a service for those people who are harder to reach or be heard.
●We will seek opportunities to move from reactive advice to proactively building community resilience through training and early intervention wherever possible.
●We will continue to seek new funding for additional service delivery through focussed project streams; some of these projects may have a requirement for very specialist knowledge and likely to require targeted recruitment, training and updating of our much-valued staff and volunteers.
●We will continue to seek effective working partnerships and strive for integrated service delivery wherever possible, aiming to provide a ‘one stop shop’ for our clients.
●We will continue to seek out best practice and innovative ideas from elsewhere.
●We will maintain our focus on building sustainability and becoming a champion of equality as key aims.
Going concern
This charity is operating on a going concern basis.
Page 4
Citizens Advice Bureau Tendring
Trustees' Report
Trustees and officers
The trustees and officers serving during the year and since the year end were as follows:
Trustees: R P Aldridge S Gray L T M Holroyd (resigned 30 April 2024) T Parsons (appointed 13 July 2023) G Placey (resigned 5 June 2023) M Tarala (resigned 13 April 2023) C D G Whitfield Chairman: T Parsons (appointed 13 July 2023) G Placey (resigned 5 June 2023) Secretary: S Gray
Structure, governance and management
Nature of governing document
The charity was formed as a company limited by guarantee on 24th December 2001. The full name of the charity is Citizens Advice Bureau Tendring and was registered with the Charity Commission on 24th December 2001. It is governed by its Memorandum and Articles of Association (last reviewed 2021).
Recruitment and appointment of trustees
The charity is governed through a trustee board. The Articles of Association provide for a minimum of three and a maximum of fifteen trustees.
Trustees are elected to the Board for a three-year period and are appointed by a resolution of its members at an AGM. The board has powers to co-opt members who shall retire at the following AGM and may offer themselves for re-election.
The trustees who have served during the year can be seen on page 5. None of the trustees has any beneficial interest in the company. All trustees are directors of the company.
Induction and training of trustees
New trustees undertake and induction programme covering aspects such as their legal obligations under charity and company law, the content of the Memorandum and Articles of Association, the committee and decision-making processes, the business plan and recent financial performance of the charity. They also meet key employees and other trustees. Trustees are encouraged to attend appropriate external training events where these will facilitate the understanding of their role.
Page 5
Citizens Advice Bureau Tendring
Trustees' Report
Organisational structure
Citizens Advice Tendring is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Board of Directors to fulfil its charitable objects and comply with the national membership requirements.
The Chief Officer of the organisation has been appointed by the trustees to manage the day-to-day operations of the charity. In addition, there is an experienced team of paid staff and volunteers who are key to the service offered by the charity. Decisions are made by the trustee board in line with the Business Development Plan and are reviewed at least annually.
The Senior Management Team meet to review progress against targets and the Charity's financial position and to discuss issues referred to them by the trustee board. Reports and recommendations are then taken to the full board for approval, and their implementation is organised by the chief executive and the staff team. There are regular staff, volunteer meetings and senior management team meetings which ensure that progress is being made against targets.
There is an Annual General Meeting, which involves the staff team, trustee board, members, and other organisations.
Major risks and management of those risks
The organisation has a formal risk register and this register is reviewed by the trustees as a regular agenda item at trustee Board meetings.
Small companies provision statement
This report has been prepared in accordance with the small companies regime under the Companies Act 2006.
The annual report was approved by the trustees of the charity on 29 January 2025 and signed on its behalf by:
......................................... R P Aldridge Trustee
......................................... T Parsons Chairman and trustee
Page 6
Citizens Advice Bureau Tendring
Statement of Trustees' Responsibilities
The trustees (who are also the directors of Citizens Advice Bureau Tendring for the purposes of company law) are responsible for preparing the trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland". The report and accounts have been prepared in accordance with the provisions in the Companies Act 2006 relating to small companies.
Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including its income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:
-
select suitable accounting policies and apply them consistently;
-
observe the methods and principles in the Charities SORP;
-
make judgements and estimates that are reasonable and prudent;
-
state whether applicable accounting standards, comprising FRS 102 have been followed, subject to any material departures disclosed and explained in the financial statements; and
-
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.
The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.
Approved by the trustees of the charity on 29 January 2025 and signed on its behalf by:
......................................... R P Aldridge Trustee
......................................... T Parsons Chairman and trustee
Page 7
Citizens Advice Bureau Tendring
Independent Examiner's Report to the trustees of Citizens Advice Bureau Tendring ('the Company')
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024.
Responsibilities and basis of report
As the charity’s trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.
Independent examiner’s statement
Since the Company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of Association of Chartered Certified Accountants (ACCA), which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:
-
accounting records were not kept in respect of Citizens Advice Bureau Tendring as required by section 386 of the 2006 Act; or
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the accounts do not accord with those records; or
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the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair view' which is not a matter considered as part of an independent examination; or
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the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
...................................... Lisa Greenwood FCCA Association of Chartered Certified Accountants (ACCA)
Heybridge Business Centre 110 The Causeway Heybridge Maldon Essex CM9 4ND
29 January 2025
Page 8
Citizens Advice Bureau Tendring
Statement of Financial Activities for the Year Ended 31 March 2024 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)
| Note Income and Endowments from: Donations and legacies 3 Charitable activities 4 Other trading activities 5 Investment income 6 Other income 7 Total income Expenditure on: Charitable activities 8 Total expenditure Net income/(expenditure) Transfers between funds Net movement in funds Reconciliation of funds Total funds brought forward Total funds carried forward 19 |
Unrestricted funds £ 2,127 242,845 51,321 1,642 98 298,033 (262,987) (262,987) 35,046 2,521 37,567 475,880 513,447 |
Restricted funds £ 6 387,618 52 - - 387,676 (439,542) (439,542) (51,866) (2,521) (54,387) 126,296 71,909 |
Total 2024 £ 2,133 630,463 51,373 1,642 98 685,709 (702,529) (702,529) (16,820) - (16,820) 602,176 585,356 |
Total 2023 £ 595 531,498 28,861 483 - |
|---|---|---|---|---|
| 561,437 | ||||
| (577,994) | ||||
| (577,994) | ||||
| (16,557) - |
||||
| (16,557) 618,733 |
||||
| 602,176 |
All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2023 is shown in note 19.
The notes on pages 12 to 24 form an integral part of these financial statements. Page 9
Citizens Advice Bureau Tendring
(Registration number: 04345160) Balance Sheet as at 31 March 2024
| Note Fixed assets Tangible assets 15 Current assets Debtors 16 Cash at bank and in hand 17 Creditors: Amounts falling due within one year 18 Net current assets Net assets Funds of the charity: Restricted income funds Restricted funds 19 Unrestricted income funds Unrestricted funds Total funds 19 |
2024 £ 293,605 22,547 372,614 395,161 (103,410) 291,751 585,356 71,909 513,447 585,356 |
2023 £ 305,319 9,149 326,287 |
|---|---|---|
| 335,436 (38,579) |
||
| 296,857 | ||
| 602,176 | ||
| 126,296 475,880 |
||
| 602,176 |
For the financial year ending 31 March 2024 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.
Directors' responsibilities:
-
The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476; and
-
The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.
These financial statements have been prepared in accordance with the special provisions relating to companies subject to the small companies regime within Part 15 of the Companies Act 2006.
The financial statements on pages 9 to 24 were approved by the trustees, and authorised for issue on 29 January 2025 and signed on their behalf by:
......................................... R P Aldridge Trustee
......................................... T Parsons
Chairman and trustee
The notes on pages 12 to 24 form an integral part of these financial statements. Page 10
Citizens Advice Bureau Tendring
Statement of Cash Flows for the Year Ended 31 March 2024
| Note Cash flows from operating activities Net cash expenditure Adjustments to cash flows from non-cash items Depreciation Investment income 6 Loss on disposal of tangible fixed assets Working capital adjustments Increase in debtors 16 Increase/(decrease) in creditors 18 Net cash flows from operating activities Cash flows from investing activities Interest receivable and similar income 6 Purchase of tangible fixed assets 15 Net cash flows from investing activities Net increase/(decrease) in cash and cash equivalents Cash and cash equivalents at 1 April Cash and cash equivalents at 31 March |
2024 £ (16,820) 16,897 (1,642) 59 (1,506) (13,398) 64,831 49,927 1,642 (5,242) (3,600) 46,327 326,287 372,614 |
2023 £ (16,557) 12,950 (483) - |
|---|---|---|
| (4,090) (7,721) (33,991) |
||
| (45,802) | ||
| 483 (22,189) |
||
| (21,706) | ||
| (67,508) 393,795 |
||
| 326,287 |
All of the cash flows are derived from continuing operations during the above two periods.
The notes on pages 12 to 24 form an integral part of these financial statements. Page 11
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
1 Charity status
The charity is limited by guarantee, incorporated in England, and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.
The address of its registered office is: 18 Carnarvon Road Clacton-on-Sea Essex CO15 6QF
2 Accounting policies
Summary of significant accounting policies and key accounting estimates
The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.
Statement of compliance
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)) (issued in October 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
Basis of preparation
Citizens Advice Bureau Tendring meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.
Going concern
The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity.
Judgements
Apart from those judgements involving estimations, no judgements have been made in the process of applying the entity's accounting policies that have a significant effect on the amounts recognised in the accounts.
Key sources of estimation uncertainty
There are no key assumptions concerning the future or other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.
Income and endowments
All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably.
Page 12
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
Donations and legacies
Donations are recognised when the charity has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of performance by the charity before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that these conditions will be fulfilled in the reporting period.
Other trading activities
Income from other trading activities includes shop income which is recognised on a receivable basis.
Investment income
Investment income is recognised on a receivable basis.
Charitable activities
Income from charitable activities including government grants relates to monies received from performance related grants which have conditions that specify the provision of particular services to be provided by the charity. Income is recognised once the charity has entitlement, the income is probable and can be measured reliably.
Expenditure
All expenditure is recognised once there is a legal or constructive obligation committing the charity to that expenditure, it is probable settlement is required and the amount can be measured reliably. All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to that category.
Charitable activities
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
Governance costs
These include the costs attributable to the charity’s compliance with constitutional and statutory requirements, including an independent examination, strategic management and trustees' meetings and reimbursed expenses.
Taxation
The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.
Page 13
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
Tangible fixed assets
Individual fixed assets are initially recorded at cost, less any subsequent accumulated depreciation and subsequent accumulated impairment losses.
Depreciation and amortisation
Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:
Asset class Depreciation method and rate Freehold & Leasehold property 2% Reducing balance Computer equipment 3 years Straight line Furniture and equipment 25% Reducing balance Integral Features 2% Reducing balance
Cash and cash equivalents
Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.
Trade creditors
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers.
Trade creditors are recognised initially at the transaction price.
Fund structure
Unrestricted income funds are general funds that are available for use at the trustees' discretion in furtherance of the objectives of the charity.
Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose. Expenditure which meets these criteria are charged to the fund, together with a fair allocation of management and support costs
3 Income from donations and legacies
| Donations and legacies; Donations- Other Gift aid reclaimed |
Unrestricted funds General £ 1,338 789 2,127 |
Restricted funds £ 6 - 6 |
Total 2024 £ 1,344 789 2,133 |
Total 2023 £ 595 - |
|---|---|---|---|---|
| 595 |
Page 14
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
4 Income from charitable activities
| Unrestricted funds General £ Grants 41,801 Government grants 201,044 242,845 5 Income from other trading activities Unrestricted funds General £ Trading income; Shop income 51,010 Events income; Other events income 311 51,321 6 Investment income Unrestricted funds General £ Interest receivable and similar income; Interest receivable on bank deposits 1,642 7 Other income Unrestricted funds General £ Other 98 |
Restricted funds £ 328,618 59,000 387,618 Restricted funds £ 52 - 52 Restricted funds £ - Restricted funds £ - |
Total 2024 £ 370,419 260,044 630,463 Total funds £ 51,062 311 51,373 Total 2024 £ 1,642 Total 2024 £ 98 |
Total 2023 £ 314,368 217,130 |
|---|---|---|---|
| 531,498 | |||
| Total 2023 £ 28,861 - |
|||
| 28,861 | |||
| Total 2023 £ 483 |
|||
| Total 2023 £ - |
Page 15
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
8 Expenditure on charitable activities
| Note Communications Premises expenses Stationery, printing and postage Travel and other expenses Staff and Volunteer expenses Recruitment and training Depreciation Sundries Insurance IT and subscriptions Direct costs Advertising Entertaining (Profit)/loss on sale of tangible fixed assets held for charity's own use Staff costs 12 Governance costs 9 |
Unrestricted funds General £ 5,165 6,027 1,011 7 4,587 681 16,896 321 545 5,231 - 416 229 59 217,701 4,111 262,987 |
Restricted funds £ 6,821 40,083 7,429 110 1,894 3,310 - 4,246 1,085 5,680 1,450 3,530 248 - 359,167 4,489 439,542 |
Total 2024 £ 11,986 46,110 8,440 117 6,481 3,991 16,896 4,567 1,630 10,911 1,450 3,946 477 59 576,868 8,600 702,529 |
Total 2023 £ 12,151 34,479 10,186 243 6,542 6,057 12,950 1,046 1,346 10,709 11,556 3,825 476 - 458,266 8,162 |
|---|---|---|---|---|
| 577,994 |
In addition to the expenditure analysed above, there are also governance costs of £8,600 (2023 - £8,162) which relate directly to charitable activities. See note 9 for further details.
Page 16
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
9 Analysis of governance and support costs
Governance costs
| Unrestricted funds General £ Independent examiner fees Examination of the financial statements 2,421 Legal fees 70 Bookkeeping costs 1,620 4,111 10 Net incoming/outgoing resources Net outgoing resources for the year include: Loss on disposal of fixed assets held for the charity's own use Depreciation of fixed assets Independent examiner's fees |
Restricted funds £ 979 2,155 1,355 4,489 |
Total 2024 £ 3,400 2,225 2,975 8,600 2024 £ 59 16,896 3,400 |
Total 2023 £ 1,374 5,333 1,455 |
|---|---|---|---|
| 8,162 | |||
| 2023 £ - 12,950 1,374 |
11 Trustees remuneration and expenses
No trustees have received any remuneration from the charity during the year.
No trustees have received any reimbursed expenses from the charity during the year.
12 Staff costs
The aggregate payroll costs were as follows:
| Staff costs during the year were: Wages and salaries Social security costs Pension costs |
2024 £ 533,991 33,298 9,579 576,868 |
2023 £ 423,294 27,298 7,674 |
|---|---|---|
| 458,266 |
The monthly average number of persons (including senior management / leadership team) employed by the charity during the year expressed as full time equivalents was as follows:
| Average staff | 2024 No 29 |
2023 No 24 |
|---|---|---|
Page 17
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
No employee received emoluments of more than £60,000 during the year.
The total employee benefits of the key management personnel of the charity were £190,356 (2023 - £137,759).
13 Independent examiner's remuneration
| Examination of the financial statements | 2024 £ 3,400 |
2023 £ 1,374 |
|---|---|---|
14 Taxation
The charity is a registered charity and is therefore potentially exempt from taxation.
15 Tangible fixed assets
| Cost At 1 April 2023 Additions Disposals At 31 March 2024 Depreciation At 1 April 2023 Charge for the year Eliminated on disposals At 31 March 2024 Net book value At 31 March 2024 At 31 March 2023 |
Land and buildings £ 384,392 - - 384,392 132,424 5,040 - 137,464 246,928 251,968 |
Furniture and equipment £ 18,556 529 (140) 18,945 3,387 3,881 (81) 7,187 11,758 15,169 |
Computer equipment £ 96,313 4,713 - 101,026 83,834 7,462 - 91,296 9,730 12,479 |
Integral Features £ 28,515 - - 28,515 2,812 514 - 3,326 25,189 25,703 |
Total £ 527,776 5,242 (140) |
|---|---|---|---|---|---|
| 532,878 | |||||
| 222,457 16,897 (81) |
|||||
| 239,273 | |||||
| 293,605 | |||||
| 305,319 |
Included within the net book value of land and buildings above is £246,928 (2023 - £251,968) in respect of freehold land and buildings and Nil (2023 - £Nil) in respect of leaseholds.
Page 18
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
16 Debtors
| 16 Debtors | ||
|---|---|---|
| Prepayments Accrued income 17 Cash and cash equivalents Cash on hand Cash at bank 18 Creditors: amounts falling due within one year Trade creditors Other taxation and social security Accruals and deferred income |
2024 £ 682 21,865 22,547 2024 £ 1,036 371,578 372,614 2024 £ 6,407 8,608 88,395 103,410 |
2023 £ 1,102 8,047 |
| 9,149 | ||
| 2023 £ 100 326,187 |
||
| 326,287 | ||
| 2023 £ 5,966 8,793 23,820 |
||
| 38,579 |
Page 19
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
19 Funds
| Unrestricted funds General Unrestricted Funds Restricted funds Money Advice Service Mental Health Hub British Gas Energy Trust Macmillan Warm Homes Postcode Places ECF IT Officer Realising Ambitions Feel Well ECC Multiply ECF Training Warm Homes Plus National Lottery Cost of Living National Lottery Main Grant Cadent CAB Cost of Living Grant CAB Core Service Donation Funding Total restricted funds Total funds |
Balance at 1 April 2023 £ 475,880 - - 11,346 - - 24,993 19,985 23,657 39,315 6,000 1,000 - - - - - - 126,296 602,176 |
Incoming resources £ 298,033 13,965 122,557 51,870 74,663 25,972 - - - - - - 6,157 38,858 8,368 6,641 7,500 31,125 387,676 685,709 |
Resources expended £ (262,987) (21,557) (173,766) (58,118) (61,507) (13,718) (15,827) (19,809) - - - (1,000) (4,180) (38,858) (6,103) (7,626) (3,796) (13,677) (439,542) (702,529) |
Transfers £ 2,521 7,592 62,972 (5,098) - - - - (23,657) (39,315) (6,000) - - - - 985 - - (2,521) - |
Balance at 31 March 2024 £ 513,447 - 11,763 - 13,156 12,254 9,166 176 - - - - 1,977 - 2,265 - 3,704 17,448 |
|---|---|---|---|---|---|
| 71,909 | |||||
| 585,356 |
Page 20
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
| Unrestricted funds General Unrestricted Funds Restricted Money Advice Service Mental Health Hub British Gas Energy Trust Macmillan Universal Credit Help Warm Homes Postcode Places ECF IT Officer Realising Ambitions ECF Equipment fund Locality Fund Feel Well ECC Multiply ECF Training Total restricted funds Total funds |
Balance at 1 April 2022 £ 585,832 - 7,177 - - 4,911 - - - 20,813 - - - - - 32,901 618,733 |
Incoming resources £ 189,269 53,352 110,800 29,742 20,871 - 28,985 24,993 19,985 31,625 5,000 500 39,315 6,000 1,000 372,168 561,437 |
Resources expended £ (257,697) (56,420) (142,776) (18,396) (33,504) (5,731) (34,143) - - (28,781) - (546) - - - (320,297) (577,994) |
Transfers £ (41,524) 3,068 24,799 - 12,633 820 5,158 - - - (5,000) 46 - - - 41,524 - |
Balance at 31 March 2023 £ 475,880 - - 11,346 - - - 24,993 19,985 23,657 - - 39,315 6,000 1,000 |
|---|---|---|---|---|---|
| 126,296 | |||||
| 602,176 |
Page 21
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
Purpose of Restricted and Designated Funds
Restricted
- Money Advice Service - During the year, the Charity has received income from the following donors to carry out its money advice service:
• Citizens Advice - £13,965
The Money Advice Service or MAPSDAP (Money Advice Pension and Debt Advisory Service) provides in-depth debt advice for clients who need concentrated support in the management of their debt. This project closed in 2024 as part of Citizens Advice National’s necessary requirement to reduce this particular service nationwide.
-
Mental Health Hub - During the year, the Charity has received income from the following donors to carry out its Mental Health Hub:
-
Essex County Council - £36,000
-
Tendring District Council - £23,000
-
PFCC (Police, Fire & Crime Commissioner) - £25,000
-
SNEEICB (Suffolk and North East Essex Integrated Care Board) - £36,000
-
Other income of £58 have been received in the year.
The Mental Health Hub provides targeted advice support for people with ill mental health. It also offers placements on an activity based mental health recovery programme which includes volunteering in the on-site Citizens Advice Tendring charity shop.
During the year it was identified that there were 3 funds which were operating with the same purpose. Realising Ambitions and Feel Well both granted money which related to the Mental Health Hub purpose and objectives and therefore the costs were being recorded under the Mental Heath fund. As a result of this a transfer has been recorded between these funds to match the income to the expenditure.
- British Gas Energy Trust - The Charity received a grant for this project to provide specialist energy advice to target groups experiencing fuel poverty and provide 1-2-1 help and advice to reduce debt and maximise income as well as support sessions to help people manage energy efficiently. Also support identification of those in need of support in their wellbeing and mental health.
It has been identified that previous year expenditure has been allocated to unrestricted funds in error. The Project has now finished, and residual money has been returned to British Gas as discussed with them, therefore a transfer has been recorded to move the residual balance to unrestricted.
-
Macmillan - The charity received income to provide specialist welfare benefits advice to help more people in Essex cope with the financial impact of a cancer diagnosis. Includes application for benefits and grants, challenge unfair or incorrect benefit decisions as well as access other services including energy and debt advice
-
Warm Homes - During the year, the Charity has recognised income from Citizens Advice Essex to carry out the Essex County Council's Warm Homes project. Our staff provide support to those clients in fuel poverty, helping them to maximise their income according to the individual's situation and needs.
-
Postcode Places - The Charity received £24,993 in the previous year to fund the role of a new member of the Business Support team, to support the organisation expansion and specifically to help our outreach volunteer base expand and increase our reach into the community. The role provides admin support in all areas including data collection, governance, and publicity.
-
ECF IT Officer - The Charity received £19,985 in the previous year to fund the role of digital support officer to improve the efficiency of the advice service for clients, staff and volunteers. There has been a focus on bringing systems up to date, supporting day to day IT issues and improving the cyber security of the organisation.
Page 22
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
-
Realising Ambitions - The project is to provide therapeutic activities to volunteers who are on our Mental Health Recovery Programme, to enable them to become more resilient, empowered and work ready. This is done by providing outdoor activities and training in partnership with Signpost Tendring. It has been identified during the year that the expenditure has been recorded in the Mental Health Hub fund as the grants have the same purposes and therefore the income has been transferred to that fund.
-
Feel Well - £39,315 was awarded via CVST to be used over two years and the project funds an 18 hour mental health recovery worker to lead on the physical activity strand of the mental health recovery programme in our Mental Health Hub. This post leads on promoting and delivery of taster sessions on a range of physical activities. It also enabled the Hub to open an extra day, raise our profile through more event attendance and increase referrals into the service. It has been identified during the year that the expenditure has been recorded in the Mental health fund as the grants have the same purposes and therefore the income has been transferred to that fund.
-
ECC Multiply - £6,000 was received for this project which supported ECC in raising participation in learning and attainment in maths for adults aged 19 and over. The aim is to address crucial skills gaps in Essex and Citizens Advice Tendring promotes the courses in order to refer local people to nearby Multiply course providers. Multiply was promoted through our usual briefings and promotional activity, then as part of the holistic support and a range of potential referrals offered to clients. As such this was embedded in the usual practices and promotion of the service and the costs were included in unrestricted expenses. A transfer has taken place to allocate the costs to the correct fund.
-
ECF Training - £1,000 was received from ECF and this funding was a bursary awarded to CA Tendring to spend on management and leadership training. This was fully spent in the year.
-
Warm Home Plus - Funding received to provide tailored energy and debt advice, working with key providers of family and children services via outreach locations, to support families in the greatest need within the Tendring district.
-
National Lottery Cost of Living Grant - £38,858. In connection to rising costs for the charity, this funding was awarded to specifically to contribute to running costs of the charity and included both retrospective at the time of receipt and some yet to be spent for the remainder of the financial year.
-
National Lottery Main Grant - This project purpose is to expand the advice service into the wider district by setting up outreaches within the various communities. The aim is to further our strategic priority of improving access to the services we offer geographically and according to need. These outreaches support more vulnerable clients than those who tend to contact us digitally or by phone. They help us to more effectively engage with local communities which is another of our key priorities.
-
Cadent - This project provided specialist energy advice to target groups experiencing fuel poverty and provide 1-2-1 help and advice to maximise income and help people manage energy efficiently. This project closed when the post became vacant and a replacement with sufficient skill or experience could not be recruited.
-
CAB Cost of Living Grant - This funding was provided to support CA Tendring through the period of cost of living, enabling them to support or increase service delivery. The specific aim was to fund a training support officer who would help in the recruitment and training of new volunteer cohorts and therefore help a higher number of clients.
-
CAB Core Service Donation Funding - This funded general advice but with the specific aim to expand the remote service delivery, and with specific targets in place, such as a minimum of 60% of client contacts made over the phone. This supported our strategic priority of increasing accessibility to the service.
Page 23
Citizens Advice Bureau Tendring
Notes to the Financial Statements for the Year Ended 31 March 2024
20 Analysis of net assets between funds
| 20 Analysis of net assets between funds | |||
|---|---|---|---|
| Tangible fixed assets Current assets Current liabilities Total net assets Tangible fixed assets Current assets Current liabilities Total net assets |
Unrestricted funds General £ 293,605 237,257 (17,415) 513,447 Unrestricted funds General £ 305,319 186,421 (15,860) 475,880 |
Restricted funds £ - 157,904 (85,995) 71,909 Restricted funds £ - 149,015 (22,719) 126,296 |
Total funds at 31 March 2024 £ 293,605 395,161 (103,410) |
| 585,356 | |||
| Total funds at 31 March 2023 £ 305,319 335,436 (38,579) |
|||
| 602,176 |
21 Related party transactions
During the year the Charity employed an individual connected to a Trustee. The Charity confirms that the related Trustee is not involved in any decision regarding the employee’s salary and it is the Charity’s policy not to disclose the personal names and salary of any of their employees.
There are no other related parties
Page 24