Cheshire ageuK 2023~24 ANNUAL REPORT Age UK Cheshire
ageuK Age Concern Cheshire operating as Age UK Cheshire ADDRESS AND REGISTERED OFFICE Castle Community Centre Barbers Lane Northwich CW8 IDT T: 01606 881660 F: 01606 881667 E: admin@a eukcheshire.or W: www.a eukcheshire.or CHARITABLE OBJECTS: The objects of the Charity are to promote the following purposes for the benefit of the public andlor older people within the Area of Benefit: l. preventing or relieving the poverty of older people. 2. preventing or relieving sickness, disease or suffering in older people (whether emotionol, mental or physical). 3. promoting equality and diversity. 4. promoting the humon rights of older people in accordonce with the Universal Declaration of Human Rights. 5. assisting older people in need by reason of ill-health, social exclusion, or other disadvantage; ond 6. such other charitable purposes for the benefit of older people os the Charity Trustees from time to time decide. the outcome of this being the promotion of the well-being of older people. GOVERNING DOCUMENT: Memorandum and Articles of Associotion dated 8 February 2002 ond updated 14 February 2024 The company was incorporated on 8 February 2002 but started its activities on l May 2002 when the Operations, Assets and Liabilities of Age Concern Cheshire, a charitable trust, were transferred to the company. ORGANISATIONAL STRUCTURE: Age Concern Cheshire is an independent compony limited by guarantee, registered in England and Woles No. 4369758, Registered Charity No. 1091608. As o result. in the opinion of the trustees, there is no ultimote controlling party. Age Concern Cheshire trading os Age UK Cheshire is a member of the Age England Association. DIRECTORS: Ms S Wentworth - Chair (resigned November 2023) Ms Rebecca Hemshall (appointed July 2023 and appointed Chair November 20231 Mr S Bunyan (resigned November 20231 Mrs V Pasley (resigned November 2023) Ms C Bower (resigned November 20231 Mr A Grewal {resigned March 2024) Ms J Rayner Mrs B Philps Ms P Bartlett Ms N Brooks Mr D Earnshaw Mr D Forsyth (appointed July 20231 The Directors of the company are olso Trustees for the purpose of Charity Law. The Board are oppointed by the members in accordance with the Articles of Association. KEY MANAGEMENT PERSONNEL: Chief Executive Chief Finance Officer Head of Human Resources and Volunteering Head of Operations Head of Retail and Fundraising Mr D Maskell Mrs H Flaherty Mrs C Cooper (resigned April 2023) Mrs C Mcmahon Mr L Birchall (appointed August 20231 AUDITORS: BANKERS: WR Partners Drake House, Gadbrook Way Gadbrook Park Northwich, CW9 7RA National Westminster Bank plc PO Box 6, The Bull Ring Northwich, CW9 5BN www.ageukcheshire.org.uk Registered charity no: 1091608
Age Concern Cheshire operating as Age UK Cheshire
ageuK Age Concern Cheshire operating as Age UK Cheshire We streamlined our operations to enhance effectiveness focusing on efficiency so that we use our resources to increase our impact on older people. By implementing new committee structures and cost- saving measures, we have optimised both our governance and our operations. thereby increasing the effectiveness of our projects and support sep4ices. Taking care of our people We prioritised the well-being and development of our staff and volunteers, focusing on our people who deliver our activities and services. Recognising their contributions through various initiatives and supporting their profes5ionol growth has been central to our strategy. Their dedication and hard work are the backbone of our organisation, enabling us to achieve our objectives. Influencing change Our influence on policies ond issues affecting older people hos grown. focusing on influencing the issues and policies that impoct older people's lives. Through active engagement in consultations and co- production activities, we have made significant strides in influencing issues and policies that impact older people's lives, thereby advocating for their needs ond interests effectively. Trustee Board thanges In October 2023, Sheila Wentworth stepped down from the Board, and Rebecca Hemshall took up the post as Chair of Trustees. We extend our sincere thanks to Sheila for her years of dedicated service and welcome Rebecca to her new role. The following Trustees also Stepped down during the year: Simon Bunyan, Val Pasley, Carrie Bower and Amarjit Grewal. We extend our thanks to all formerTrustees for their commitment and dedication to older people in Cheshire. Future Leadership Transitions As we look ahead, we announce that our CEO, Dole Maskell. will be leaving the organisotion in October 2024, and our CFO. Helen Floherty will be retiring in September 2024. A successful recruitment campaign has taken place over the Summer of 2024 for successors. Early in the Autumn of 2024 Hannah Taylor will be joining as CEO and Saroh Bunting as CFO. We are confident that the new leadership will continue to drive our mission forward and build on the strong foundation laid by Dale and our current team. Merging with Age UK Cheshire East The most significant milestone this year has been our work towards the merger with Age UK Cheshire East. Effective from 30th June 2024, this merger involved the transfer of the Operations, Assets and Liabilities of Age UK Cheshire East into Age UK Cheshire. This Strategic move aim5 to consolidate resources, streamline operations, and enhance our service delivery across the entire Cheshire region. We extend our heartfelt thanks to the Trustees. Senior Leadership Teams, and staff of both Age UK Cheshire and Age UK Cheshire East for their dedicotion and hard work in bringing about this successful merger. Their commitment has been instrumental in ensuring a smooth transition and posltioning us for even greater impact in the future. Rebecca Hemshall - Chair of Trustees Dale Maskell - CEO Date: 24th September 2024 www.ageukcheshire.org.uk Registered charity no: 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Progress against our plans Our Strategic Objectives for 2023-24 The 2023-24 financial year represented the first year of the strategy agreed in 2023 by Age UK Cheshire, using o structure of eight key strategic objectives as described below. What follows is a summary of the key achievements of the organisation during the 2023-24 financial year. OBJECTIVE I: Relieving loneliness, so that older people feel connected. A focus on us reaching more people experiencing loneliness in Cheshire. OBJECTIVE 2: Combatting poverty, SO thot older people have enough to live on. A focu5 on u5 reaching more people experiencing poverty in Cheshire. OBJECTIVE 3: Increasing independence, so that older people can live the lives they want to lead. Focus on us supporting more people to live an independent life in Cheshire. OBJECTIVE 4: Focusing on quality, so that older people receive a high standard of service from us. A focus on maintaining and improving the quality of our charitable and paid-for serICe5, and in our internal processes ond procedures. OBJECTIVE 5: Focusing on income, so that we can increase the impact we have on older people in Cheshire. A focus on us generating more income from a diversity of sources. OBJECTIVE 6: Focusing on efficiency, so that we use our resources to increase our impact on older people. A focus on moking the best use of people. our skills. our experience, our dota. our assets, and our ways of working. OBJECTIVE 7: Focusing on our people, who deliver our activities and services. A focus on improving the experiences of stoff ond volunteers of Age UK Cheshire. OBJECTIVE 8: Focusing on influencing the issue5 and policies that impact on older peoples, lives. Focus on improving policies and procedures that impact on older people. informed by lived experiences and our impact data. www.ageukcheshire.org.uk Registered charity no: 1091608
Age Concern Cheshire operating as Age UK Cheshire
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Age Concern Cheshire operating as Age UK Cheshire
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Age Concern Cheshire operating as Age UK Cheshire
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Age Concern Cheshire operating as Age UK Cheshire
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ageuK Age Concern Cheshire operating as Age UK Cheshire An example of our work on increasing independence: Brenda, on 88-year-old woman, has a large family and a rich history as a nurse and home help. Despite her independent Spirit, Brenda's day5 are constrained by numerous health conditions, including memory impairment and osteoarthritis. These conditions severely limit her mobility and increase her risk of falls. Brenda's primary challenges revolve around her health and mobility. Her conditions make it difficult for her to move around her home safely, and she often relie5 on her daughter or a family friend to acce55 the community. Recently, her daughter. who is her main carer, fractured her foot, further complicating Brenda's care situation. The Independent Living Team (IL T) at Age UK Cheshire was contacted to a5SlSt Brenda in sourcing a private care package. An Independent Living Adviser helped Brenda apply for o carer's card and find a private core agency for temporary support. This assistance empowered Brenda. allowing her to have control over her care arrongements and alleviate some of the pressure on her daughter. Brenda now fee15 reassured with the new knowledge and plans in place to manage her care during her doughter'5 recovery. She expressed her gratitude to the ILT. highlighting the peace of mind and empowerment She gained from their 5UPPOrt. Brenda can now navigate this challenging period with a clear plan and reduced stress on her family. OBJECTIVE 4: Focusin of service from us. on ualit so that older eo le receive a hi h standard Objective 4 Goals for 2023-24 2023-24 Goal Progress 4.1.. Achieve a high 'Net Promoter Score, each six months as an overall measure of the quality of the charitable services that we deliver. In November 2023. the survey results indicated an NPS of 67 for charitable services, (The Net Promoter Score (NPS) is an external, maintaining an excellent standard when benchmarked metric used to measure compared to the previous score of 70. This Customer satisfaction and loyalty by asking consistent performance reflects P051tively on how likely people are to recommend a product the quality of our services. or service to others, with scores ranging from - 100 to 100. A good Score 15 considered +50. and an exceptional score a5 +75). Since January 2022. the cumulative NPS score has been 68.4, reaffirming our commitment to delivering excellent services. This sustained high score demonstrates the effectiveness of our ongoing efforts to enhonce service quality. 4.2.. Achieve a high 'Net Promoter Score, cumulatively as an overoll measure of the direction of travel of the quality of the services that we deliver. www.ageukcheshire.org.uk io Registered charity no.. 1091608
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
ageuK Age Concern Cheshire operating as Age UK Cheshire Examples of feedback from the people we hove worked with: "My husband ottends Bright Memorie5 and I feel that the vi51t5 are very beneficial to him." "I have been on two coach trips with Age UK Cheshire, ond both were very enjoyable and such friendly folk, what more can we osk for? Very happy day5 OUtI•Y "The Bright Memorie5 group day5 give Mum pleasure and me some freedom." "I found the cooch trip very well organised and the volunteers very helpful and pleasant. Also, for the service we received I thought it was good value for money." OBJECTIVE 6: Focusin our im act on older on efficienc eo so that we use our resources to increase Efforts to streamline our support structure included the SLT, Core Support, and Operations Team absorbing responsibilities, and maintaining efficiency resulting in reduced core costs. Objective 6 Goals for 2023-24 2023-24 Goal& Progress In an effort to streamline core costs, the role of Head of HR & Volunteering was not re- recruited for. with these responsibilities now being managed by the CEO and a small, dedicated HR teom. The recruitment of a Finance Manager was paused, and the responsibilities absorbed by the CFO. Additionally, the Operations Team paused the recruitment of a Service Manager post in onticipotion of the merger and these responsibilities were split between the Head of Operations and the remaining Service Manager. These measures were taken in onticipation of a new future structure and helped maintain a lean and efficient support structure for the organisation. Our organisation provides intensive support, a baseline costing per individuol on average was established during the year. This figure reflects the comprehensive nature of our seriCe5. as many individuals access multiple services we offer. 6.1.. Maintain a proportionate core support structure for the organisation. 6.2.. Establish costs per individual measures for the organisotion and individual services and activities. Everyone we support requires a bespoke level of work, recorded as contacts. Contacts vary 6.3.. Establish costs per contact measures for widely in timescale and complexity. An the orgonisation and individual services and overage baseline costing per contact was activities. established during the year, indicating the volume and intensity of work undertaken by our team. www.ageukcheshire.org.uk 13 Registered charity no.. 1091608
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
ageuK Age Concern Cheshire operating as Age UK Cheshire In February 2024. refreshed Articles for Age UK Cheshire were filed at Companies House and approved by the Charity Commission, marking a significant milestone. In March 2024, the Board received and reviewed the due diligence report and the business case for the merger. The Board unanimously supported the business case and proposed a merger date of 30th June 2024. By May 2024, a merged budget was presented to the Board, reflecting the consolidated financial planning for the unified organisation. On 30th June 2024, the merger was successfully completed. The Operations, Assets and Liabilities of Age UK Cheshire East were legally transferred to Age UK Cheshire, consolidating resources and enhancing service delivery across Cheshire. This significant milestone wos achieved through the dedication and collaborative efforts of the Trustees, Senior Leadership Teams, ond staff from both organisations, ensuring a smooth transition and positioning Age UK Cheshire for an even greater impact in the future. The strategic rationale for the merger. woven throughout this process, ensured that the decision was driven by a commitment to enhance service delivery. increose advocacy impact. ochieve operotional efficiencies, and improve sustainability ond resilience. Our Goals for 2024-25: In the upcoming yeor, our strategic objectives will continue to focus on key oreas: relieving loneliness, combatting poverty, increasing independence. maintaining highsuality services, growing income, enhancing efficiency, supporting our people, and influencing policies affecting older people. These eight gools are central to our mission: Age UK Cheshire is a local organisation working with older people, their families, and their carers to support them in living their best lives. Our continued commitment to these goals ensures that we can effectively support older people in our community. As port of this ongoing commitment. we will olso prioritise the integration of Age UK Cheshire East and Age UK Cheshire into a unified organisation. This merger will enable us to leverage shared resources, stondardise our dota collection, and streamline our efforts to provide consistent and impactful support across all areas of our work. By harmonising our operations ond reporting mechanisms, we aim to improve our transparency and responsiveness, better addressing the needs of older people. This integration is crucial for ensuring our Services are accessible. efficient. and of the highest quality. thereby making a substantial difference in the lives of older people in Cheshire. www.ageukcheshire.org.uk 17 Registered charity no.. 1091608
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
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Age Concern Cheshire operating as Age UK Cheshire
ageuK Age Concern Cheshire operating as Age UK Cheshire Financial Plans for Future Periods As detailed in the CEO report earlier, following nearly 12 months of collaboration and hard work the merger between Age UK Cheshire and Age UK Cheshire East took place on 30th June 2024. The financial justification for the merger formed a key part of the decision process ensuring the resulting organisation remains a going concern with strong financial foundations on which to develop and achieve its strategic objectives. Most of the financial plans for 2024125 involve the integration of the two organisations financial systems and proces5e5. including payroll, to ensure o seamless transition for all finonciol stakeholders. Merged budgets for 2024125 and 2025126 were approved as part of the merger process. The regular financial reporting to trustees will be expanded to reflect the merged orgonisotion from July 2024 onwards. Following a transition period allowing the new. lorger organisotion to find its feet and settle down, work will start on streamlining the financial commitments in line with the merged budget. This will include looking at suppliers, particularly those for IT ond phone systems. exploring the future shope of the organisation and ensuring we ore fit for purpose for the coming years. Our retail portfolio has now increased to 9 shops, exponding our unrestricted income potential considerably. A new EPOS system was implemented in all shops at the start of July ensuring consistency of reporting and ability to manage gift aid. We will continue to make longer term projections of forecasts and coshflow. The organisation has a strong balance Sheets, reserves and cash posltion following the merger and will continue to ensure this is used for the benefit of older people in Cheshire. Structure, Governance & Management Age UK Cheshire is a registered charity ond compony limited by guarantee and is governed by its Memorandum and Articles. The charity has one wholly owned subsidiary, Age Concern Trading in Cheshire Ltd, a trading company. The subsidiary has not traded during the year. Following legal advice our updated Articles were approved. adopted, implemented ond filed at Componies House in February 2024. The charity also complies with the Brond Partnership Agreement of Nationol Age UK. Trustees The Board of Trustees of Age UK Cheshire currently comprises seven members with a further five members joining from Age UK Cheshire East on 1st July 2024 following the merger. Trustees are appointed by o decision of the existing Trustees. ond can serve for an initial three years, ond for a maximum of three terms in total. Trustees of the charity ore directors of both the charity, company limited by guarantee, ond the wholly owned subsidiary trading company limited by guarantee. When a Trustee vacancy arises, we identify specific skills which would benefit our Boord and Age UK Cheshire. The need for specific skills is incorporated into the advertisement and role description for the vacant post. Trustee vacancies are advertised using a variety of sources including local press, our webslte, social medio. onlinejob site5. internal promotion and being featured on the website of other voluntary organisations. Applicants are asked to complete an expression of interest and forward their CV. If successfully shortlisted, they are then invited to attend interviews with members of the Board and the Senior Leadership Team. Once recruited, a comprehensive induction plan ensures new trustees are given the opportunity to undertake training and develop their knowledge of the services we offer. Newly appointed Trustees are supported in establishing relationships with the key individuals with whom they will be working, including the Chair of the Boord. Chairs of the Committees. and the Senior Leadership team. www.ageukcheshire.org.uk 22 Registered charity no.. 1091608
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Age Concern Cheshire operating as Age UK Cheshire
Date: 12 November 2024
ageuK Age Concern Cheshire operating as Age UK Cheshire Consolidated Statement of financial Activities for year ending 31 March 2024 (including consolidated income and expenditure account) Unrestricted Funds £ Restricted Funds £ Endowment 2024 Total £ 2023 Totol £ Note Funds £ Income Donations and legocies Income from charitable activities Strategic Aims Relieving Loneliness Combatting Poverty Increasing Independence 213,463 213,463 110,353 Objective I Objective 2 Objective 3 64.260 107.217 93.608 7,500 171,477 93,608 220,459 233,540 182,604 392,352 212,959 Income from other troding ortivities Retoil Trading subsidiary Other activities Investment income 591,344 591,344 530,038 56.644 4.222 56,644 8.091 33,879 4.057 3,869 Totol incoming resources 1,142,892 208,325 3 869 1355,086 1486 823 Expenditure: Costs of roising funds Investment Manogement Costs Retoil Trading subsidiary Other Activities 2.379 582.839 2.379 582,839 2.425 581,471 56.914 56,914 48.223 Expenditure on charitable activities Strategic Aims Relieving Loneliness Combatting Poverty Increasing Independence Objective I Objective 2 Objective 3 124.744 93.412 85.184 4.898 218,156 85,184 268,986 276,523 206,010 466,757 264.088 Total expenditure Net incomelexpenditure before gains and losses on investments ond transfer 1,030,964 183,494 1,214,458 1,581,409 111,928 34.613 io,oii 156,552 140 628 (94 586} (16,936) Net gainslllossesl on investments Transfer Net movement in funds 18 23 34,613 iio,oi i) (6,142) 175 241 (111522) Reconciliotion of Funds Total funds brought forward Total funds corried forward 23 23.24 486.277 642,829 15.847 40,678 288,225 282,083 790,349 965,590 901,871 790,349 The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities www.ageukcheshire.org.uk 29 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Consolidated Statement of Financial Activities for year ending 31 March 2023 For Comparison Unrestrirted Funds £ Restricted Funds £ Endowment Funds £ 2023 Total £ Note Income Donations and legacies 110.353 110,353 Income from charitable activities Strategic Aims Relieving Loneliness Combattirlg Poverty Increasing Independence Objertive I Objective 2 Objective 3 69.621 162,364 392.352 163,919 20,240 233,540 182,604 392,352 Income from other troding octivities Retoil Trading subsidiary Other activities Investment irlcome 530.038 530,038 33.879 2,795 33,879 4,057 1,262 Totol incoming resources 1,301.402 184 159 1262 1486 823 Expenditure: Costs of roising funds Investment Management Costs Retail Trading subsidiary Other Activities 2,425 581.471 2,425 581,471 48.223 48.223 Expenditure on charitoble activities Strategic Aims Relieving Loneliness Combatting Poverty Increasing Independence Objective I Objective 2 Objective 3 115,085 192.410 466.757 161,438 13,600 276,523 206,010 466,757 Totol expenditure Net incomelexpenditure before gains ond losses on investments ond transfer 1,406.371 175,038 1,581,409 {105.969) 116.936} 5,940 (115.965) 9,121 1,262 (94,586) 116,9361 Net gainslllossesl on investments Transfer Net movement in funds 18 23 15,9401 (111522) Reconciliation of Funds Total funds brought forward Totol funds carried forword 23 23.24 602.242 483 277 12,666 286,963 288 225 901,871 790 349 www.ageukcheshire.org.uk 30 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Consolidated Balance Sheet a5 at 31 March 2024 Registered Company Number 4369758 Group Group Charity Charity Note 2024 2023 2024 2023 Fixed assets Tangible assets Investments 17 18 16,799 371,154 387,953 14,599 336,541 351,140 16,799 371,156 387,955 14,599 336,543 351,142 Total Fixed Assets Current Assets Debtors Cash ot bank and in hand 19 302,315 470,168 772,483 182,212 351,906 534,118 304,979 470,168 775,147 184,876 351,906 536,782 Total Current Assets Liabilities Creditors falling due within one year Net Current Assets 20 (194.846) 577,637 (94.9091 439,209 (194,8461 580,301 {94,9091 441,873 Total assets less current liabilities 965,590 790,349 968,256 793,015 Net Assets 24 965,590 790,349 968,256 793,015 The funds of the charity: Unrestricted income funds Designated funds Permanent endowment funds Expendable endowment funds Restricted funds 553,030 89,799 25,000 257,083 40,678 965,590 421,538 64,739 25,000 263,225 15,847 790,349 555,696 89,799 25,000 257,083 40,678 968,256 424,204 64,739 25,000 263,225 15,847 793,015 Total charity funds 23 The trustees have prepared the group occounts in accordance with section 398 of the Companies Act 2006 and section 138 of the Charities Act 2011. These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to members of the company. The notes at pages 33 to 47 form part of these accounts Signed: Name REBECCA HEMSHALL, Chair of Trustees on behalf of the trustees Approved by the trustees on: 24th September 2024 www.ageukcheshire.org.uk 31 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Statement of C05h Flows and Consolidated Statement of Cash Flows for year ending 31 March 2024 Group 2024 Group 2023 Charity 2024 Cha rity 2023 Note Cash used in operating activities 25 121,044 (210,757) 121,044 (210,757) Cash flows from investing activities Interest Income Purchase of tongible fixed assets Cash provided by (used in) investing activities 8,091 (10,873) 4,057 (3,0221 8,091 {10,873) 4,057 {3,022) (2,782) 1,035 (2,782) 1,035 Cash flows from financing activities Repayment of borrowing Cash used in financing activities Increase {decrease) in cash and cash equivolents in the year Cash and cash equivalents as the beginning of the year Total cash and cash equivalents at the end of the year per balance sheet 118,262 {209,722) 118,262 (209,722) 351,906 561,628 351,906 561,628 470,168 351,906 470,168 351,906 www.ageukcheshire.org.uk 32 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Notes on the accounts ending 31st March 2024 Accounting policies The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows: (a) Basis of preparation The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to Charities in accordance with the Finoncial Reporting Standard applicable in the UK and the Republic of Ireland (Charities SORP FRS 1021 and the Companies Act 2006. Age Concern Cheshire operating as Age UK Cheshire meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note. The functional presentation currency is sterling {£) (b) Preparation of the accounts on an ongoing basis The trustees assess whether the use of going concern is appropriate i.e. whether there are any material uncertainties related to events or conditions that may cast significant doubt on the ability of the group to continue as a going concern. The trustees make this assessment in respect of a period of at least one year from the date of authorisation for issue of the financial statements and have concluded that the charity has adequate resources to continue in operational existence for the foreseeable future and there are no material uncertainties about the charity's ability to continue as a going concern, thus they continue to adopt the going concern basis of accounting in preparing the financial statements. (c) Group financial statements The financial statements consolidate the results of the charity and its wholly owned subsidiary Age Concern Trading in Cheshire Ltd on a linby-line basis. A separate Statement of Financial Activities and Income and Expenditure Account for the Charity has not been presented as the trustees haven taken advantage of the exemption afforded by section 408 of the Companies Act 2006. (d) Income Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the item of income has been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred. For legacies, entitlement is taken as the earlier date on which either: the charity is aware that probote has been granted, the estate has been finalised and notification has been made by the executors to the Charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or part, is only considered probable when the amount can be measured reliably and the chority has been notified of the executor's intention to make a distribution. Where legacies are notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is treated as a contingent asset and disclosed if material. Incoming resources from grants, where related to performance and specific deliverables, are accounted for as the charity earns the right to consideration by its performance. (e) Donated services, facilities and goods Donated professional services and donated facilities are recognised as income when the charity has control over the item, any conditions associated with the donated item have been met, the receipt of economic benefit from the use of the item by the charity is probable and that economic benefit can be measured reliably. On receipt, donated professional services and facilities result in the recognition of income and an expense. No amount is included with the Financial Statements for volunteer time in line with the SORP IFRS 1021. Further detail is given in the Trustees Annual Report. As it is not procticable to estimate the value of donated goods with sufficient reliability, the income is included in the financial period in which the donated goods ore sold. www.ageukcheshire.org.uk 33 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire (f) Interest Receivable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity. This is normally upon notification of the interest paid or payable by the Bank. (g) Fund Accounting Funds held by the charity are: Unrestricted general funds- these are funds that can be used in occordance with the charitable objects at the discretion of the trustees. Designated fvnds- these are funds set aside by the trustees out of unrestricted general funds for specific future purposes or projects. Restricted funds- these are funds that can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor and when funds are raised for particular restricted purposes. Endowment funds- These are funds of which a certain amount is a permanent endowment and as such is non-expendable. The balance and any interest accrued is expendable and will be treated as part of the general funds of the organisotion. Further explanation of the nature and purpose of each fund is included in the notes to the financial statements. When a restricted project has come to an end, any excess of expenditure over income is supported by way of transfer from unrestricted funds. (h) Expenditure and irrecoverable VAT Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is proboble that settlement will be required and the amount of the obligation can be measured reliably. Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred. (i) Allocation of support costs Support costs are those functions which assist the work of the charity but do not directly undertake charitable activities. These include back office costs, finance, human resources, payroll, governance and senior management costs. The basis on which these support costs have been allocated are set out in note 11. (j) Operating leases The charity classifies the lease of photocopiers as operating leases; the title to the equipment remains with the lessor and the equipment is usually replaced every 5 years. Rental charges are on a straight line basis over the term of the lease. (k) Tangible fixed assets Fixed assets are shown at original cost or, if donated, at their value on the date of the gift, less accumulated depreciation. Depreciation is provided in equal annual instalments over their estimated useful lives at the following annual rates: Motor Vehicles Computer equipment, Plant and Machinery Shop fittings and other assets Tenants improvements 20% straight line basis 33% straight line basis 20% stroight line basis Straight line basis over the shorter of the remaining term of the lease or expected useful life Items of a capitol nature with a cost greater than or equal to £300 are capitalised. Assets purchased with restricted funds are depreciated over the remaining funding term of the restricted fund on a straight line basis. (l) Stocks Stock is included at the lower of cost or net realisable value after making due allowance for obsolete and slow moving items. www.ageukcheshire.org.uk 34 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire (m) Debtors Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. (n) Cash at bank and in hand Cash at bank and cash in hand includes cosh and short-term liquidity investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. (o) Creditors and Provisions Creditors and provisions are recognised when the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. (p) Financial instruments The charity only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value. (q) Redundancy and Severance Payments Redundancy payments are made in line with contractual obligations and amounted to £7,508 {2023: £5,995) (r) Pension costs The charity operates a group personal and stakeholder pension scheme, both of which are defined contribution schemes. The contributions to the schemes are charged to the statement of financial activities as they become payable. The charity also set up a new pension scheme under its automatic enrolment compliance obligations which became effective on 1st July 2014. Employees joining these schemes contract directly with the insurance company. The charity makes a matching contribution of 5% (after successful completion of a probationary period) and acts as an agent in collecting and paying over employee pension ontributions. The pension costs charge represents contributions payable by the charity and its trading compony to the funds and amounted to £26,851 (2023: £34,576). Contributions totalling £nil {2023: £nil) were due to the funds at the end of the year. (s) Investments The Charity's quoted investments are valued at open market value. The Charity's shareholding in the wholly owned subsidiary Age Concern Trading in Cheshire is included in the balance sheet at the cost of the share capital less any impairment. Legal Status of the Charity The charity is a compony limited by guarantee and ha5 no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. www.ageukcheshire.org.uk 35 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Performance of the charity The consolidated statement of financial activities includes the results of the charity's wholly owned subsidiary Age Concern trading in Cheshire Ltd. The summary financial performance of the charity alone is 2024 2023 Income 1,389,699 1,469,887 Gift aid from subsidiary company 1,389,699 (1,214,458) 1,469,887 {1,581,4091 Expenditure activities on charitable Net income 175,241 {111,5221 Total funds brought forward Total funds carried forward 793,015 904,537 793,015 968,256 Represented by: Unrestricted funds 555,696 424,204 Designated funds Restricted funds 89,799 64,739 40,678 15,847 Permanent Endowment funds 25,000 25,000 263,225 Expendable Endowment funds 257,083 968,256 793,015 Income from donations and legacies Donations Unrestricted Restricted 2024 Total 2023 Total Legocies Donations and appeals Total 196,659 196,659 88,253 16,804 16,804 22,100 213,463 213,463 110,353 www.ageukcheshire.org.uk 36 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Income from charitable activities Unrestricted É Restricted £ 2024 Total £ 2023 Totol £ Objective l Relievin9 Loneliness Sharing fime Connect All Green Connections Dementio Day Services (Bright Memories) Day Services Ageing Better {Brightlife} Men in Sheds 8.474 553 5,000 21,500 58.217 22,500 13,474 22,053 58,332 77,618 19,060 45,814 20,792 35,086 35,423 53,182 24,183 233,540 115 55,118 64,260 107,217 171,477 Objective 2 Combatting Poverty Information and Advice 93.608 93,608 40,604 142,000 182,604 Household Support 93,608 93,608 Objective 3 Increasing Independence Wellbeing Coordinator Dementio Support Services Falls Prevention Community Home First Independent Living Advocacy 52.864 52,851 16.494 7,500 83.250 52,864 52,851 16,494 15,000 83,250 32,110 51,917 41,753 7,500 83,250 183,322 392,352 212,959 7,500 220,459 Total 277.219 208,325 485,544 808,496 Net income from trading activity of subsidiary The charity hos a wholly owned trading subsidiary, Age Concern Trading in Cheshire Limited, which ceased trading on 31st March 2018. A summary of its results is shown below. Audited accounts will be filed with the Registrar of Companies. 2024 2023 Turnover Administration expenses Net profit Amount gift aided to the charity Retained in subsidiary Current assets Current liabilities (2,668) (2,666) {2,6681 {2,6661 Total net assets Aggregated share capital and reserves (2,666} {2,6661 www.ageukcheshire.org.uk 37 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 7. Investment income 2024 2023 Dividends received 1,601 1,372 2,685 4,057 Interest received 6,490 Total 8,091 8. Investment management charges 2024 2023 Aviva Fund 2,379 2,425 2,425 Total 2,379 9. Expenditure on charitable activities Unrestricted É Restricted £ 2024 Total £ 2023 Totol £ Objective l Relieving Loneliness Sharing Time Connect All Green Connections Dementia Day Services {Bright Memories) Doy Services Ageing Better {Brightlife} Men in Sheds 18.448 15.679 5,000 21.500 44.412 22.500 23,448 37,179 44,412 80,595 21,286 66,870 19,642 85,079 12,387 53,182 18,077 276,523 58.095 32,522 124,744 32,522 218,156 93,412 Objective 2 Cornbatting Poverty Information ond Advice Household Support 85,184 85,184 64,010 142,000 206,010 85,184 85,184 Objective 3 Increasing Independence Wellbeing Coordinator Dementio Support Services Falls Prevention Community Home First Independent Living Advocacy 47.733 57,248 40.166 47,733 57,248 40,166 4,898 118,941 42,402 62,350 64,887 4,898 118.941 106,579 190,539 466,757 264,088 4,898 268,986 Total 388,832 183,494 572,326 949,290 www.ageukcheshire.org.uk 38 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 10. Summary analysis of expenditure and related income for charitable activities This table shows the costs of the three main charitable ambitions and the sources of income directly to support those ambitions. Objective I Objective 2 Objective 3 Total Costs {see note 91 Income from fees and charges Direct seiCe level agreement or grant support Net cost funded from other income (218,156) (85,184) (268,986) {572,3261 55,118 55,118 104,832 93,608 220,459 418,899 (58,206) 8,424 {48,527) (98,309) 11. Analysis of direct charitable activity and support costs The Charity initially identifies the costs of its support functions and apportions them between the charitable activities undertaken. The following table details the types of expenditure for both direct charitable activities and support costs. It also details the basis of apportionment for support costs. Direct Charitable Support 2024 Total 2023 Total Basis of apportionment Salaries 256,935 175,206 432,141 632,554 Allocated on time 27,893 Allocated on time Pro rata to full time equivalents Pro rata to full time equivalents 26,989 Allocated on time 142,706 Allocated on time Pro rata to full time equivalents Allocated tothe activity to which they relate Pro rata to full time equivalents Travel, training, recruitment 13,357 5,027 18,384 Premises and associated costs 32,605 12,231 44,836 19,796 Office costs 7,812 30,934 38,746 75,752 Tutors, legal ond professional Other direct activity costs (625) (625) 20,997 13,352 7,645 Depreciation 257 2,383 2,640 6,165 Irrecoverable VAT 9,139 9,139 13,040 Governance 6,068 6,068 4,395 Total 324,318 248,008 572,326 949,290 www.ageukcheshire.org.uk 39 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 12. Net incoming resources This is stated after charging: 2024 2023 Operating leases - equipment Loss on sale of fixed assets 3,914 14,560 Depreciation Property rental Auditor's remuneration 8,673 93,503 105,598 9,500 6,680 13. Analysis of staff costs, trustee remunemtion and expenses, and the cost of key management personnel 2024 2023 Salaries and wages Social security costs Pension costs 702,236 895,363 43,044 60,918 26,851 34,576 990,857 772,131 No employee had employee benefits in excess of £60,000 12023: nill. Pension costs are allocated to activities in line with the associated staffing costs incurred. The charity trustees were not paid nor received any other benefit from employment with the charity or its subsidiary in the year {2023: £nil). No charity trustee was reimbursed travel expenses in the year12023: £nill. No charity trustee received payment for professional or other services supplied to the charity12023: £nil). The key management personnel of the parent charity comprise the trustees, the Chief Executive Officer, the Chief Finance Officer, the Head of Operations, the Head of Human Resources & Volunteering and the Head of Retail and Fundraising. The total employment benefits of the key management personnel of the Charity was £180,727 12023: £241,891). As the key management personnel for the group are the same, the total employment benefits for the group are also £180,72712023: £241,891). The Head of Human Resources and Volunteering left the charity in April 2023 and the Head of Retail and Fundraising was appointed in June 2023. During the year redundancy costs amounted to £7,508.42 (2023: £5,995.50) 14. Staff Numbers The average monthly head count wos 44 staff (2023: 54 staff) and the average monthly number of full-time equivalent employees (including port time staff) during the year was as follows: 2024 Number 2023 Number Objective l Relieving Loneliness Objective 2 Combatting Poverty Objective 3 Increasing Independence Retail 12 12 13 Commercial 27 36 www.ageukcheshire.org.uk 40 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 15. Related Party Transactions Age Concern Trading in Cheshire Limited ceased to trade on the 31 March 2018. 16. Taxation The company is a registered charity whose charitable activities are fully exempt from United Kingdom corporation and capital gains tax. 17. Tangible fixed assets GROUP Office Equip Computer Equip Shop Fittings Motor Vehicle Tenonts Impnts Leose Premises Plant and Mochinery Total Cost At l April 2023 Additions Disposals 31 March 2024 3.640 3,223 {3,2291 3.634 10.177 2,664 {4,8871 7.954 8.310 1,875 15,268) 4.917 33.158 189.600 3,111 3.000 247,885 10,873 113,3841 245,374 33.158 192.711 3.000 Depreciation: At l April 2023 Charge for the year Disposals 31 March 2024 3.479 268 9.264 1.052 6.572 664 27.793 4.021 183.178 2.668 3,000 233,286 8.673 {3,2291 518 {4,887} 5.429 15,268) 1.968 {13,3841 228,575 31.814 185.846 3,000 Net book value ot 31103124 3,116 2,525 2,949 1,344 6,865 16,799 Net book value ot 31103123 161 913 1,738 5,365 6,422 14,599 www.ageukcheshire.org.uk 41 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 18. Investments Group 2024 2023 Market value at l April 2023 Additions at cost 336,543 353,479 Unrealised gainl{loss) in year 34,613 {16,936) Market Value as at 31 March 2024 371,156 336,543 Listed on UK Stock Exchange National Savings Income Bond 364,154 329,541 7,000 7,000 As above 371,154 336,541 Investment in subsidiary company (see note 6) Charity 371,156 336,543 19. Debtors Group 2024 Charity 2024 2023 2023 Trade debtors 33,025 33,208 33,025 33,208 Other debtors 6,485 5,450 6,485 5,450 Prepayments and accrued income Amount due from subsidiary 262,805 143,554 262,805 143,554 2,664 2,664 302,315 182,212 304,979 184,876 www.ageukcheshire.org.uk 42 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 20. Creditors: amounts falling due within one year Group 2024 Charity 2024 2023 2023 Trade creditors 35,171 34,949 35,171 34,949 Short term compensated absences Other creditors and accruals 13,559 18,320 13,559 18,320 60,248 12,532 60,248 12,532 Deferred income 85,868 29,108 85,868 29,108 Taxation and social security costs 194,846 94,909 194,846 94,909 21. Deferred Income 2024 2023 Balance ot l April 2023 Fees received 29,108 62,801 188,527 49,900 Released to Statement of Financial Activities (131,767) {83,5931 Balance at 31 March 2024 85,868 29,108 Income is deferred on the basis that the entitlement is dependent of the achievement of future project outcomes. Deferred income consists of Green Connections E20,791 (2023: £29,108} and new deferred income of Sharing Time £15,000. Community Home First £22,500; I&A £27,577 22. Financial commitments At 31 March 2024 the charity had future minimum lease payments under non-cancellable operating leoses which expire as follows: Land and buildings 2024 Land and buildings 2023 Other 2024 Other 2023 Group and Charity Less the one year Between two and five years Over five years 44,500 54,778 105,917 118,500 78,167 110,083 228,584 283,361 www.ageukcheshire.org.uk 43 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 23. Movement of funds Balance at Incoming l April resources 2023 Expended resources Transfers Balance at 31 March 2024 Unrestricted funds General funds Designated funds IT, communications and digital Governance review Data development and impact reporting Retail EPOS and gift aid Marketing Colloteral Retail shops refurbishment Staff wellbeing Cyber Security and Insurance Merger Costs Furniture Bright Memories I Castle Show our Value NBV assets 424,204 1,177,505 (1,015,963) (30,050) 555,696 9,000 {3,1401 9,000 3,140 5,000 5,000 27,000 5,000 {3,0001 1,913 {6651 775 {1,0221 (3,0001 2,200 io,oii 27,000 5,000 5,000 5,000 8,000 4,000 2,000 25,000 5,000 3,000 14,599 488,943 (913) (1,3351 (8,7751 (3,9781 17,000 16,799 645,495 1,177.505 (1,030,964) Restricted funds Vauxhall gifts fund Wear Purple Information and Advice Connect All Dementia day seiceS Sharing Time Green Connections Community Home First 1,907 6,110 6,680 1,907 6,110 15,104 93,608 21,500 22,500 5,000 58,217 7,500 208,325 (85,184) (21,500) (22,500) (5,0001 (44,412) (4,8981 {183,494) 1,150 14,955 2,602 40,678 15,847 Endowment funds Permanent endowment Expendable endowment 25,000 263.225 288,225 793,015 12,6661 790,349 25,000 257,083 282,083 968,256 {2,666) 965,590 3,869 3,869 1,389,699 (1,214,458) {io.oii) (10,011) Total Charity funds Non charitable trading fund Total group funds 1,389,699 (1,214,458) www.ageukcheshire.org.uk 44 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Name of fund Description, nature and purposed of fund The'free, reser4es after allowing for all designated funds General fund Designated funds IT, communications and digital IT equipment is becoming old, unreliable and inefficient. This fund will allow replacement of the older devices A commitment with solicitors to complete a review of our Memorandum and Articles of Association. This is still ongoing with on estimate of costs to completion To develop data collection and robustness in order to support impact reporting To implement EPOS and gift aid systems into the 4 new shops acquired post merger. To also update existing EPOS system The merger of AUKCE and AUKC will mean that marketing collateral is potentially out of date and inaccurate. This designated fund will ensure up to date, accurate and relevant marketing collateral is available This designated fund will allow fixtures and fittings in the 4 new retail premises acquired following merger with Age UK Cheshire East An area of increased risk to the organisation. This designation is now complete following review of insurance, purchase of a cyber insurance policy and implementation of multi factor authorisation with Office 365 A fund to support pursuing the potential collaborationlmerger with Age UK Cheshire East. Due to a delayed merger start date {July 24 instead of anticipated April 24); some merger costs will be incurred in 2024125. This fund has therefore been carried over. Designated funds to replace tables which are becoming unsafe ond chairs which are old and worn. Chairs have been purchased and the designation is now complete. Funding to produce short videos to demonstrate our value by telling our story and presenting case studies Due to the merger this work has not been done. It is not anticipated to be done in 2024125. As a result, the designation has been released. A designation for the net book value of the organisation's assets. Governance Review Data development and impact reporting Retail EPOS and Gift Aid Marketing Collateral Retail Shops refurbishment Cyber security and insurance Merger Costs Furniture Bright Memories I Castle Show our Value NBV assets Restricted funds Vauxhall gifts fund Wear Purple A fund to provide emergency aid to older people in need. A small fund to deliver Arts Projects across Cheshire West and Chester Information and advice New restricted funding from the National Lottery July 2023 onwards supporting the project for three years to March 2026 and allowing for some expansion into home visits. Includes funding from Cadent energy advice {via Cheshire West and Chester) Restricted fund to deliver green and gardening projects in the Crewe area Green Connections Community Home First A restricted grant from Cheshire West and Chester to support Home Hazard assessments within the Community Home First service. www.ageukcheshire.org.uk 45 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire Comparative information in respect of the preceding period is as follows: Balance at Incoming l April 2022 resources Expended resources Transfers Balance at 31 March 2023 Unrestricted funds General funds Designated funds Comfort funds IT, communications and digital Governance review Data - Power BI I Charity log Retail shops refurbishment Trustee recruitment Staff wellbeing Castle Garden Cyber Security and Insurance Merger Costs Furniture Bright Memories I Castle Show our Value NBV assets 516,257 1,284,466 (1,400,977) 24,458 424,204 203 4,906 3,000 10,000 16,491 5,000 4,000 15,000 {2031 {4,0961 140 (7,.1501 {8,4911 {3,5001 1,044 (15,000) 2,000 25,000 5,000 3,000 (15,452) 5,940 3,140 (2,8501 8,000 (1,5001 (1,0441 4,000 2,000 25,000 5,000 3,000 14,599 488,943 30,051 604,908 1,284,466 (1,406,371) Restricted funds Vauxhall gifts fund Men in Sheds Ageing Better {Brightlife) Wear Purple Information and Advice Connect All Dementia day services Sharing Time Green Connections 1,947 (40) (18,077) (53,182) 1,907 24,017 53,182 (5,9401 6,110 6,110 6,680 20,240 45,000 7,428 13,500 20,792 184,159 (13,560) (46,182) (10,855) (13,500) (19,642) (175,038) 1,182 3,427 1,150 15,847 12,666 (5,940) Endowment funds Permanent endowment Expendable endowment 25,000 261,963 286,963 904,538 12.666) 901,871 25,000 263,225 288,225 793,015 {2,6661 790,349 1,262 1,262 1,469,887 (1,581,409) Total Charity funds Non charitable trading fund Total group funds 1,469,887 (1,581,409) www.ageukcheshire.org.uk 46 Registered charity no.. 1091608
ageuK Age Concern Cheshire operating as Age UK Cheshire 24. Analysis of group net assets between funds Fund balances at 31 March 2024 are represented by Tangible fixed assets Cash at Bank and in Hand Generol Designoted Endowment fund funds funds Restricted funds Total funds 371,154 16,799 387,953 76,539 282,083 111,546 470,168 Other net current assetsl{liabilitiesl 105,337 73,000 (70,8681 107,469 Total 553,030 89,799 282,083 40,678 965,590 25. Reconciliation of net movement in funds to net cash flow from operating activities Group 2024 Charity 2024 2023 2023 Net movement in funds 175,241 (111,522) 175,241 {111,5221 Add back lossesl {deduct gains) on investments (34,613) 16,936 (34,613) 16,936 Add back depreciation charge Add back loss on disposal of assets 8,673 14,560 8,673 14,560 3,914 {3,914} Deduct interest income shown in investing activities Decrease lincreasel in debtors (8,091) (4,057) (8,0911 {4,057} (120,103) 20,123 (120,1031 20,123 {150,7101 Increase Idecreasel in creditors Net cash used in operating activities 99,937 (150,710) 99,937 121,044 (210,757) 121,044 (210,757) 26. Ultimate Parent Undertaking The ultimate parent undertaking is Age Concern Cheshire a charitable company incorporated in the UK. Details of the purpose and activities of the parent undertaking are disclosed in the Report of the Trustees. The public can obtain a copy of the consolidated financial statements from the charity's website www.ageukcheshire.org.uk. www.ageukcheshire.org.uk 47 Registered charity no.. 1091608
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