2023-03-31-accounts

Cheshire ageuK ANNUAL REPORT 2022-23

ageuK ADDRESS AND REGISTERED OFFICE Costle Community Centre Barbers Lane Northwich CW8 IDT T: 01606 881660 F: 01606 881667 E: admin@0 eukcheshire.or W: www.a eukcheshire.or .uk CHARITABLE OBJECTS: To promote the relief of elderly people in ony monner which now or hereafter moy be deemed by low to be charitable in and around the County of Cheshire. GOVERNING DOCUMENT: Memorondum ond Articles of Association dated 8 February 2002. The company was incorporated on 8 February 2002 but started its octivities on l May 2002 when the assets and liabilities of Age Concern Cheshire, a charitable trust, were transferred to the company. ORGANISATIONAL STRUCTURE: Age Concern Cheshire is on independent company limited by guarantee, registered in England and Wales No. 4369758, Registered Charity No. 1091608. As a result, in the opinion of the trustees, there is no ultimate controlling party. Age Concern Cheshire troding as Age UK Cheshire is o member of the Age England Association. DIRECTORS: Mr J Webb (resigned November 20221 Mr A Grewal Ms S Wentworth {appointed Chair November 20221 Mrs B Philps (appointed November 20221 Mr S Bunyan Ms P Bartlett (appointed November 20221 Mr D Earnshaw Ms C Bower (appointed November 20221 Mrs V Posley Mrs S Harrison (resigned November 20221 Ms N Brooks Professor M Andrews (resigned November 20221 Ms J Rayner Mr R Hibbert (resigned March 20231 The Directors of the company are also Trustees for the purpose of Charity Law. The Board are appointed by the members in accordance with the Articles of Association. KEY MANAGEMENT PERSONNEL: Chief Executive Chief Finance Officer Head of Brightlife Head of Human Resources and Volunteering Head of Business & Commercial Development Head of Operations Mr D Maskell Mrs H Flaherty Mr C Mcclelland Ileft March 20231 Mrs C Cooper (left April 20231 Mrs N Scattergood {resigned Dec 20221 Mrs C Mcmahon (appointed May 20221 AUDITORS: WR Partners Drake House, Gadbrook Way Gadbrook Pork Northwich, CW9 7RA BANKERS: National Westminster Bank plc PO Box 6, The Bull Ring Northwich, CW9 5BN www.ageukcheshiTe.org.uk Registered charity no.. 1091608

ageuK Report of the Chair and CEO On behalf of the Trustees. we are pleased to present our annual directors, report together with the consolidated financial statements of the charity and its trading subsidiary for the year ending March 2023. These reports are also prepored to meet the requirements for a Directors, Report and accounts for Companies Act purpose. This annuol report marks the conclusion of the strategy that Age UK Cheshire adopted in 2018. The 2018 strategy consisted of five 'Ambitions', supported by five 'Enablers'. The report reviews the progress made against the objectives of this strategy, before introducing the new strategy. Under our first Ambition of fostering connections amongst older people, we successfully launched impactful initiatives like Sharing Time and Bright Memories. Sharing Time, our telephone befriending project, effectively combats social isolation. Bright Memories, our day activity group for individuals with early-stoge dementia, hos been a lifeline to those occessing it. Our Brightlife initiative supported over 3,700 individuols at risk of social isolation. while our new Green Connections will help older people reconnect with nature, promoting their well-being and a sense of belonging. Significant achievements were made under our second Ambition, which focuses on promoting independence, activity, and heolth. The Safe at Home project prevented fo115 through home hazard assessments, and Crewe Men in Sheds provided a space for older men to sociolise and share skills. Our Independent Living Team continues to empower older people to live fulfilling lives. Engaging older people in their communities was the core of our third Ambition. We have actively porticipoted in notionol campaigns, consultations, ond locol decision-moking processes. We hove adopted and valued ctrproduction and meaningful involvement of older people in shaping their communities. Our fourth Ambition centred on ensuring that older people ore well-informed and creative. Through Connect All, we continue to promote digital inclusion, and our Wellbeing Countess of Chester Hospital project supports hospital patients to avoid readmission. Our Dementia Support Team is a reliable resource for individuals and families facing new diagnoses. We are committed to continuing to provide free and confidential information and advice, advocating for the rights of older people. Recognising the importance of our volunteers and staff. we have strived to become the organisation of choice for individuols looking to volunteer or work to Support older people, os set out in our fifth Ambition, and second Enabler. Our focus on best practice in recruitment, management, and retention has yielded positive results. We hove successfully recruited new team members ond prioritised their health and well- being. Through learning opportunities and a supportive work and volunteering environment, we have ensured that our staff ond volunteers feel valued ond have a healthy work-life bolonce. We are proud of our progress, securing funding. receiving high satisfaction rates, and fostering successful collaborotions. Though our plons for evolving the Later Life Assembly were paused, we remain committed to involving older people in decision-making. Looking ahead, we will explore face-to-face befriending options ond continue to influence falls prevention work, all to enhance the lives of older people in our community. At Age UK Cheshire, we have prioritised co-production and collaboration with older people to ensure that our services ond offers meet their unique needs and aspirations under our first Enabler. Throughout the year, we actively engaged with the individuals accessing our services and activities, incorporating their feedback to improve and adopt our services occordingly. Additionally, we formed portnerships with organisations focused on older people and celebrated their valuable contributions. Internally, we fostered a culture of c(Fproduction by involving our dedicated staff and volunteers in shoping our ways of working. Our third Enabler stated our commitment to maintain high-quality standards, we have regularly reviewed ond ossessed our services and activities. We actively seek opportunities to shore our learning ond experience in delivering our work. Throughout the year, we received positive feedback from the individuals accessing our services. with the vast mojority reporting extremely high satisfaction levels. External audits further validated the quality of our advice and the responsiveness of our services. We also initiated o review of our governance arrongements, aligning with established codes ond standards to enhonce our organisational practices. www.ageukcheshiTe.org.uk Registered charity no.. 1091608

ageuK We continue to be committed to effectively communicating our couse, campaigns, ond locollnotional activities, as stated in our fourth Enabler. Through improved marketing efforts and clear messaging, we have reached wider audiences and increased engagement on vorious social media platforms. Our Cheshire Companion digital magazine has been well-received by our subscribers, and our website has attracted a significant number of new users. Our internal communicotion channels, such as the intranet, continue to play a vital role in keeping our team well-informed. To sustain our vitol work, we have focused on building a culture of cross-promotion, exponding our sociol enterprise activity, and diversifying our funding base. Our fourth Enabler has been the most challenging, especially with the global pandemic impacting on the income of the chority for a sustained period. Over the last year our retail team has successfully increased sales and gift aid claims. while Castle Community Centre reopened ond is now ovoilable for room hire. Over the period of the strotegy, we hove secured significant funding from various sources, including the National Lottery Community Fund, to support our Information ond Advice Services. However, we ocknowledge that further efforts are needed to achieve our goals in fundraising and income generation. Over the course of 2022-23, the Trustee Board of Age UK Cheshire engo9ed in a thoughtful review of the organisation's current strategy and position. It assessed and reflected on the achievements made under the 2018 vision, mission, values, ambitions, and enablers. Subsequently, it onalysed the external environment in which we operate, reflected on the strengths and weaknesses of the charity, and considered how to use our strengths to mitigate external threats and seize external opportunities. Through a collaborative process involving feedback from the people who access our services and activities, os well as input from internal ond external stakeholders, Age UK Cheshire developed o new strategy outlining a revised mission, vision, values, and key objectives. Although the detailed baseline measures for the objectives and goals are currently under development, the new strategy is outlined below. Vision: Every older person in Cheshire has the opportunity to live their best life. Mission: Age UK Cheshire is a locol organisotion working with older people, their families, ond their carers to support them in living their best lives. Values: Inclusive, Coring, Compassionote & Person-centred The new strategy encompasses eight key objectives, with each objective linked to specific services and initiatives oimed at ochieving them. Objective I: Relieving loneliness, so that older people feel connected. Objective 2: Combatting poverty, so that older people have enough to live on. Objective 3: Increasing independence, so that older people can live the lives they want to lead. Objective 4: Focusing on quality, so that older people receive a high standard of service from us. Objective 5: Focusing on income, so thot we can increase the impact we hove on older people in Cheshire. Objective 6: Focusing on efficiency, so thot we use our resources to increase our impact on older people. Objective 7: Focusing on our people, who deliver our octivities ond services. Objective 8: Focusing on influencing the issues and policies that impact on older peoples, lives, so that we can have a greater impact. www.ogeukcheshiTe.org.uk Registered chority no.. 1091608

ageuK This Annual Report also includes specific goals for the year 2023-24 aligned with each strategic objective. These goals will serve os meosurable torgets to Qssess our progress ond achievements. In summary. Age UK Cheshire's new strategy sets a clear direction. focusing on key objectives to support older people in Cheshire. By addressing loneliness. combating poverty, promoting independence, ensuring quality, enhancing income generotion. optimising efficiency. valuing our people, and influencing policies, we strive to make a meaningful and positive impact on the lives of older individuals in our community. During 2023-24 we will explore closer collaboration with our neighbouring local Age UK - Age UK Cheshire East, building on the strengths of each organisation to better serve older people across Cheshire. We extend our gratitude to all our partners, and the dedicated individuals who make our work possible. Together, we will continue to enhance the lives of older people and build a stronger, more inclusive community here in Cheshire. Finally, a big thank-you is extended to John Webb who served the organisation for many years as both a Trustee, and then Chair of the Trustee Board. John's contribution to improving services for older people and advocating with and on behalf of older people here in Cheshire made a difference to thousands of people's lives. Sheila Wentworth - Chair of Trustees Dale Maskell- CEO Dote: 3rd October 2023 www.ageukcheshiTe.org.uk Registered charity no.. 1091608

ageuK Progress against plans Our Goals for 2022-23 The 2022-23 finonciol year represented the final year of the Strategy agreed in 2018 by Age UK Cheshire, using o structure of Ambitions and Enablers as described below. What follows is a summary of the key ochievement5 of the orgonisation during the 2022-23 financial yeor. Ambition I: People in later life will feel connected. Ambition 2: People in later life will be independent, octive and experience good physical ond mental health. Ambition 3: People in later life will be engaged in issues that affect them and their communities. Ambition 4: People in later life will be well-informed and have opportunities to learn and be creative. Ambition 5: People will have opportunities to give their time and skills to support loving later life. Enobler A: We will listen to, work with, support and co-produce with people in later life, our staff, and volunteers. Enobler B: We will value our volunteers and staff. Enobler C: We will support continuous improvement and high quality standards. Enobler D: We will build and use our collective strength. Enabler E: We will tell people about what we do with confidence and pride, inspiring them to support our work. Enabler F: We will raise fijnds for activities, services and for influencing work. Our Ambitions in 2022-23: Ambition I: People in later life will feel connected. 'People in later life will feel connected with people around them and invest time in developing their current and new relationships. These connections will result in people feeling more supported ond their lives enriched. This will help to create o feeling of community." The services we deliver that contribute to achieving this Ambition... Sharing Time- is a telephone befriending project that works across the whole of Cheshire, matching people over 50 who may not get the opportunity for a regular chat with one of our friendly telephone volunteers so that they feel less lonely. Bright Memories - is a day activity group for people living with the early stages of dementia. At the activity groups, people who attend enjoy a wide range of activities that combine mental, physical, and social stimulation so that they can still enjoy a full life. Brightlife - Between 2015 and 2020. Brightlife commissioned and delivered more than 50 projects ond services, using o 'te5t ond learn, approach to gother voluable evidence about whot works land what does not) to tackle loneliness and social isolation amongst older people within Cheshire West and Chester region, so that we know what works. Green Connections- is a new project which supports older people in Crewe to reconnect with nature in theiryards, gordens, and window boxes, so that we can make new links between people and the support avoilable to them. Achieved... Funding was secured for Sharing Time which enabled it to combot social isolation by brokering new friendships. Sharing Time recorded 78Vo of people accessing the service as very satisfied, with a further 15¥0 reporting that they were sotisfied with the service. www.ageukcheshiTe.org.uk Registered charity no.. 1091608

ageuK When asked how likely they were to recommend the service to a friend or colleague, on a scale of -100 to +100, Sharing Time scored 75 la score of over 30 is considered good, and 55 is the overoge for the non-profit sector). Our Later Life Groups transitioned into our Bright Memories Activity Group, utilising Castle Community Centre to deliver specialist dementio social groups. Funding was secured to enoble delivery of Maintenance Cognitive Stimulation Therapy IMCST) through our Bright Memories Activity Group. Cognitive Stimulation is the only non-drug treatment recommended to improve cognition, independence and well-being by the National Institute for Health and Core Excellence (NICE). Bright Memories recorded 750/0 of people accessing the service as very satisfied, with a further 250/9 reporting that they were sotlsfied with the service. When asked how likely they were to recommend the service to a friend or colleague, on a scale of -100 to +100, Bright Memories scored 58 la score of over 30 is considered good, and 55 is the overage for the non-profit sector). Brightlife supported 3.754 individuals over the age of 50 at risk of social isolation and loneliness during its lifetime. The legacy and learning generated throughout the life of the Brightlife project continued to be disseminoted locally and nationolly in 2022-23, drawing to o successful conclusion of the project in March 2023. The Trustees considered a range of options for commercial social isolation activities, resulting in the design of a new programme and re-launch of Coach Trips in April 2023 which have proved popular. Funding was secured for a new project launched in Crewe, Green Connections, supporting conversations about social isolation while rL¥engaging people with nature, with delivery of the service commencing in April 2023. In progress... Options for face-to-face befriending opportunities through our Sharing fime project are being explored with partner organisations. What the older people we have worked with said about us and our work on connectedness: "I regard my experience with Age UK Cheshire'5 Sharing Time service 05 being life changing, the staff ond volunteers have always been courteous, patient ond very knowledgeable. I thank them all." "I'm extremely thonkful ror receiving my regular chat with my berriender. I have days without seeing a soul where I reside. So, this is a very welcoming voice from the outside world. So many thanks, Age UK Cheshire." "At some points the phone coll I was getting would be the only person that I would speak with through the week. I looked forword to the call each week." "I'm very satisfied with the Bright Memories Dementio Activity Group. I hove enjoyed going eoch week and what we do. I have met some new [riends." "My husband loves going to his 'club' on o Wednesday. He very much looks forward to spending time with the people in the group ond enjoy5 the excellent actlVAties which are on offerl His competitive noture hos returned as he enjoys the competitions ond gomes - ond the prizes!" "Mum love5 Bright Memorie5 group and I get time to get on with things at home." www.ageukcheshiTe.org.uk Registered charity no.. 1091608

ageuK Ambition 2: People in later life will be independent, active ond experience good physicol and mental health. 'People in later life will be moking the most of their independence. They will be active ond engoge in regular physical exercise. This will result in people feeling good and will have a positive health impact. People in later life will have access to opportunities which support them in maintaining good physical and mental health. The services we deliver that contribute to achieving this Ambition... Safe ot Home- supports over 605 living in Cheshire West ond Chester. By conducting home visits, we can give general advice on how to prevent falling and highlight hazards found in the home which can cause falls, so that we can reduce the risk of people falling. Crewe Men in Sheds- provided a space for older men to come together and share their skills and experiences. so that they could relieve their feelings of isolation. Independent Living Team- is established to help older people remain at home, with the right support, for as long as they wish. We offer fully impartial and independent information, advice, and support for anyone 65 and over, living in Cheshire West ond Chester. Achieved... Safe at Home continued to support older people in their homes, undertaking home hazard assessments to prevent falls, and having a conversation about other support available to individuals. Safe at Home recorded 90¥0 of people accessing the service as very satisfied, with a further 9% reporting that they were satisfied with the service. When asked how likely they were to recommend the service to a friend or colleague, on a scale of -100 to +100, Sofe at Home scored 74 la score of over 30 is considered good, and 55 is the average for the non-profit sector). We were successful in supporting Crewe Men in Sheds become an independent entity from September 2022, having helped the shed secure funding. Crewe Men in Sheds recorded 890h of people accessing the service reporting that they with the service had made a regular improvement to their life, 84% made new friends, and 68Yo reported improvements to their feelings of isolation. Our Independent Living Team supported older people in Cheshire to explore their options to help them stay at home and live independently. The Independent Living Team recorded 660h of people accessing the service os very satlsfied, with a further 25010 reporting that they were satisfied with the service. When asked how likely they were to recommend the service to a friend or colleague. on a scale of -100 to +100, the Independent Living Team scored 46 la score of over 30 is considered good, and 55 is the average for the non-profit sector). In progress... The contract for the Independent Living Team will be tendered towards the end of 2023-24, with work on developing partnership to bid underway. Influencing key stakeholders on the need for o strategic approach to falls prevention work continues. Not achieved... Despite our best efforts to demonstrate the value of our Safe at Home service, Cheshire West ond Chester Council decided to withdraw the funding for this vitol project at the end of September 2023. www.ogeukcheshiTe.org.uk Registered charity no.. 1091608

ageuK Whot the older people we have worked with said about us and our work on independence and good health- "I was very impressed with the lady from the So[e ot Home rolls prevention team. She wos very [riendly and knowledgeoble. she carried out (7 thorough check of my bungalow and odvised one or two chonges. She olso showed me o rew ormchoir bosed exercises and gave me a tea towel with pictures of other exercises to try which I have found very useful., "As l am hoving numerous rolls, a member ofthe Sare ot Home teom came to ossess me and gave me proctical meosures to toke when getting in ond out ofmy bed ond choir. The hondles she hod fitted in the shower are a great help. She also told us about a Council Tax discount os I hove dementio also, I hove now claimed [or Attendonce Allowonce." "I hove learned how to moke many items on a lathe, something I hod no idea obout before joining the Crewe Shed." "The Independent Living Teom were kind, helpful and provided great advice. Feel we con always rely on the help ond support needed. Thonk- you., "Stoff very efficient. Very knowledgeoble obout core issues ond what the options ror our particulor needs would be. Sympothetic too. Alwoys rang bock when they sold they would." "They ossisted us in finding the care we needed in o quick time. Impressed with this under the present circumstances e.g., lack of carers ovailable in general., Ambition 3: People in later life will be engoged in issues thot affect them and their communities. 'People in later life will be actively engaged in making positive change happen. Their voices will be informing local and national campaigns, consultations, and decisions. People will be involved in activism and co- production of services which impoct on loter life experiences." Achieved... Age UK Cheshire continued to support national Age UK in its influencing activities on social media and through our'companion, magazine. We supported the voice of older people to be heard on the issue of bank closures, and we were quoted in The Guardion on Jonuory 20th, 2023. We were quoted in national Age UK'S report on banking:"You can't bank on it anymore" _ The impact of the rise of online banking on older people. We supported the North West Healthy Ageing Cross Agency Collaborative, being led by the Office for Health Improvement and Disparities. We continued to engage with the Age Friendly Communities work in Cheshire West and Chester, ensuring that co-production remains at the centre of its approach. We co-ordinated co-production between Cheshire and Warrington Local Enterprise Partnership and the people we work with on a research report into the barriers to digital inclusion. We promoted involvement with Cheshire East Council's 'People's Panel, on the cost of living. We have consistently lifted the voices of older people with our statutory sector colleagues in the design of services to support discharge from hospital, falls prevention, and mental health support. Age UK Cheshire mode a number of representations to statutory partners on cuts to services thot impacted on people in later life. We hove been involved in the development of a local voices framework to centre the voice of local people in local decision-making in a piece of work led by Cheshire West Voluntary Action. Not achieved... Plans for how Later Life Assembly activity might evolve to be more care community focused were paused. www.ageukcheshiTe.org.uk Registered charity no.. 1091608

ageuK We actively engaged with health commissioners to influence the re-commissioning of the Dementia Advice and Support project. We are expanding the number of volunteers supporting our information and advice work. Not achieved... We were not successful in ourjoint tender to secure the statutory odvococy tender from September 2022, with the staff team transferring to the new provider from this point. What the older people we work with have said about us: "The loon orthe iPod from Connect All opened up my very lonely disabled lire. Thank youll* "I hove been 50 surprised ty everyone I have spoken to at Age UK Cheshire. All have been so kind and occommodoting. My worries thot I hove been so slow, ofroid o[the iPod initially, ond so only using it if there wos someone around to help. Now I con pick it up whenever I have time. My teacher is very patient. "We have been porticulorly helped byyour online (computer, tablet, ond phone) expert. Although such help can be obtained [rom paid ogencles, the help that we have received is at least as expert and in some cases superior." "The computer help I received on a one-ttrone bosis was excellent. l also used the dropin service which was very use[ul in a [riendly ond comfortoble setting." "The Age UK Cheshire stoff member at the Countess hos been an omazing support. Goes way beyond. Would be10st without herltrj "The Age UK Cheshire stoff member at the Countess come to see me and was lovely, not interfering, just with advice, so it mode me think I was not alone thot someone was out there I could ask i[I needed." "I was able to speak to a lady on the Dementla Support Team who reolly mode me feel valued. She olso checked up on me. my mum is unoble to do this survey, but I know she will feel Age UK put us in touch with the right people. We have our blue badge and a pendont alarm. Feel so[e and cared for. she reels confident in her own environment ot present." "I hove found all o[my conversations wAth the member orthe Dementio Support Team so supportAve to me, she is lovely and hos a lovely woy of talking toyou and listening. She does an omazing job. I just wish there wos more support out there, corers ore living o nightmore." "When my husband was diognosed with dementia Age UK Cheshire were very quickly on the phone to alert me to all the Services availoble. They were very quickly in touch to implement these services." "It's the level orreol core shown by all the employees I've interacted with. They've shown thot they hear and empothise as well as being experts in how to navigate the core system." "When speaking to the Information ond Advice Team, I felt I wos deoling with people thot were genuinely compa55ionote and interested in my circumstance5.° "You hove helped me a great deol in giving me informotion, for where to get the help I need." "Prompt response ond nothing seems to be too much trouble to them. Andyou feel a5 ifthey're on your side. A good thing when you live alone. Thonkyoul" "Age UK Cheshire colled my husbond weekly after he wos given on 'end of life, diognosis ond were extremely coring. My husbond received o Christmos box of food- very welcom& ond lovely letters from schoolchildren. www.ageukcheshiTe.org.uk li Registered charity no.. 1091608

ageuK Ambition 5: People will have opportunities to give their time and skills to support loving later life. 'People will find it easy to volunteer their time, skills, and experiences. They will see that their contributions make o difference to themselves, the lives of people in later life and their communities. People in loter life will have employment opportunities which value their skills and experiences." Achieved... We supported over 130 people to volunteer with our services and activitie% they donated over 15,500 hours with the gifts of their hearts, heads. and hands. 650/0 of volunteers reported their volunteering experience os very satisfying, with o further 35% reporting that they were satisfied. When asked how likely they were to recommend volunteering with Age UK Cheshire to a friend or colleague, on a scale of -100 to +100, the charity scored 37 la score of over 30 is considered good, and 55 is the average for the non-profit sector). We successfully began to record volunteer satisfaction more consistently. 75Wo of volunteers that received the volunteer newsletter found it helpful and informative. Not achieved... Despite our best efforts, we did not increase the number ofvolunteers supporting the delivery of our services in the year. What the people who volunteer with us have said about us: "It's Just a great organisotion to be involved with. "I love my volunteering and the p051tive impoct it hos had on me and my befriendee." "I get greot enjoyment meeting older people ond helping them where I con, but olso just being a [riend." "I enjoy my volunteering role ond hove been well supported by staff when I hove needed it." "Good support. The formal reporting is on essentiol strong link both ror the client ond volunteer. The section ror registering concerns is very good. The team ore octive in seeking woys to connect to people who would like and need extra sUPPOrt." "It is o rewarding experience thot doesn't take up much time but gives o lot." Our Enablers in 2022-23: Enobler A: We will listen to, work with, support ond co*roduce with people in later life, our staff, and volunteers. We will... co-produce services and offers with people in later life, that reflect their needs and aspirations. work in partnership with organisotions for people in later life and celebrate their contributions. co-produce our internal ways of working with staff and volunteers. Achieved... Age UK Cheshire continued our focus on the co-production of services, collaborating with the people who access our services and activities to improve and odapt them to meet to their wants and needs. We continued to prioritise the health and wellbeing of our staff through engagement and regular communication. New channels for feedback were deployed and the feedback obtained wos used to inform service design. www.ogeukcheshiTe.org.uk 12 Registered charity no.. 1091608

ageuK "I really value being able to work [rom home with the flexibility to meet fac&to-[ace where possAble. I would not wish to return to on office bose full time [or this role or any other as I feel I hove o much better balonce work life working [rom home (Ind reel much more productive without the distractions of the office." "Although myjob has made me stressed, l osked for help and got it. I no longer feel stressed on a weekly basis just now ond then. My line manager ond HR were exceptional obout supporting my needs." "I look forward to the quarterly get togethers as I reel it boosts morale ond I enjoy the feel-good vibes I always encounter. The speakers brought into the organi5ation are educational and Z personally will remember them [or a long time- it is a real treotl" Enabler C: We will support continuous improvement and high quality standards. We will... regularly review our quality standards and ensure oll our services and activities achieve or exceed those standards. strive to build on ond share our prior leorning and experience in delivering our work. continually positively challenge our ways of working and adopt new technologies. Achieved... Overall, 830h of people accessing the services we deliver reported that they were very satisfied, with a further 13010 reporting that they were satisfied with the service they accessed. When asked how likely they were to recommend the service to a friend or colleague, on a scale of -100 to +100, our services overall scored 70 la score of over 30 is considered good, and 55 is the average for the non-profit sector). We were externally audited for the Age UK Information and Advice Quality Progromme and passed- demonstroting high quality in the odvice that we give, the systems ond processes we have, and the responsiveness of the service to feedback. We were externally audited and passed the interim IS09001 quolity mark osses5ment. We continued to review our policies Systematically. We began a review of our governance orrangements considering the Charity Governance Code and Age UK Charity Quality Standards and implemented these changes in the new financial year. We implemented the new cycle of feedback from the people who access our services and activities. We developed a new strategy for the organisation. In progress... We did not explore options to use Microsoft Power Bl and its integration with our client database and finance systems during the year, but we did create a new role in the team to support progression of this work in the new year. Enabler D: We will build ond use our collective strength. During 2019-20 Enabler D was retired, in practice it duplicated strategic work that was already being undertaken in other Ambitions ond Enablers. www.ageukcheshiTe.org.uk 14 Registered charity no.. 1091608

ageuK In progress... We did not reach capacity for the attendances ot the Bright Memories Group in the financial year, but a good start has been made in the new financial year in boosting attendances. Not achieved... We did not secure the tender for statutory advocacy services. We did not develop an ethical framework for funding and investment decisions. We did not raise dedicated income to support our strategic campaigns, research, and evaluation work. Our new strategy During 2022-23 the Trustee Board of Age UK Cheshire reflected on its current strotegy and position. It reviewed what had been achieved under the 2018 vision, mission, values, ambitions, and enablers. It then considered what was happening in the external environment we work in, reflected on the strengths and weaknesses of the charity, and considered how we could use our strengths to mitigate external threats, and external opportunities to mitigate our weoknesses. Using the feedback of the people who accessed our services, and a range of internal and external stokeholders in a spirit of co-production. the chority developed o new stotement of the mission, vision, values, and key objectives for the organisation. The new strategy is detailed below, new boseline measures for the objectives ond gools areto be agreed. Vision: Every older person in Cheshire has the opportunity to live their best life. Mission: Age UK Cheshire is o local orgonisation working Wlth older people, their fomilies, and their carers to support them in living their best lives. Values: Inclusive, Coring, Compassionote & Person-centred Objective I: Relieving loneliness, so thot older people feel connecte¢i The following services will contribute to us achieving this objective: Connect All Sharing Time Bright Memories Green Connections Objective 2: Combatting poverty, so that older people hove enough to live on. The following services will contribute to us achieving this objective: Information & Advice Objective 3: Increasing independence, so thot older people can live the lives they want to lead. The following services will contribute to us achieving this objective- Safe ot Home ILT Dementia Support COCH Wellbeing Objective 4: Focusing on quality, so thot older people receive o high stondard of service from us. Focus on maintaining and improving the quality of our charitable and paid-for services, and in our internal processes and procedures. www.ogeukcheshiTe.org.uk 16 Registered charity no.. 1091608

ageuK Objective 5: Focusing on income, so thot we can increase the impact we have on older people in Cheshire. Focus on us generating more income from o diversity of sources. Objective 6: Focusing on efficiency, so that we use our resources to increase our impact on older people. Focus on making the best use of people, our skills, our experience, our data, our assets, and our ways of working. Objective 7: Focusing on our people, who deliver our activities and services. Focus on improving the experiences of stoff and volunteers of Age UK Cheshire. Objective 8: Focusing on influencing the issues and policies thot impact on older peoples, lives. Focus on improving policies and procedures that impoct on older people, informed by lived experiences ond our impact data. Our Goals for 2023-24: Strategic Objective Objective I: Relieving loneliness, so that older people feel connected. Strategic Goals 1.1: Increase the number of people supported with relieving loneliness each quarter. 1.2- Increose the number of people who ore new to us, ond we reach to support with relieving loneliness each quarter." 1.3: Increase the percentage of people that we reach who are living in the areas most at risk of loneliness each quarter.. 1.4- Increose the percentage of people thot we reach who are new to us and are living in the areas most at risk of loneliness each quarter. 'Baselines to be agreed. Objective 2: Combatting 2.1- Increose the number of people supported in combatting poverty poverty, so that older each quarter.. people have enough to live 2.2= Increose the number of people who ore new to us, ond we reach to on. combat poverty each quarter.. 2.3- Increose the percentage of people that we reoch who are livin9 in the areas most at risk of poverty each quarter.. 2.4= Increase the percentage of people that we reach who are new to us and are living in the areas most at risk of poverty each quarter." 'Baselines to be agreed. 3.1= Increose the number of people supported in increosing their independence each quarter.. 3.2: Increase the number of people who are new to us, and we support in increasing their independence each quarter." Objective 3: Increasing independence, so that older people can live the lives they want to lead. 'Baselines to be agreed. 4.1: Achieve a high 'Net Promoter Score, each six months as an overall measure of the quality of the charitable services that we deliver.. 4.2: Achieve a high 'Net Promoter Score, cumulatively as on overall measure of the direction of travel of the quality of the services that we deliver." 4.3: Achieve a high 'Net Promoter Score, each six months as an overall measure of the quality of the paid-for services that we deliver.. 4.4- Mointain high standords for ISO and national Age UK quality morks. www.ogeukcheshiTe.org.uk 17 Registered chority no.. 1091608 Objective 4: Focusing on quality, so thot older people receive a high standard of service from us.

ageuK 4.5: Maintain high standards for responses to complaints and safeguarding concerns. 'Baselines to be agreed. 5.1: Grow income through paid-for services and activities. 5.2: Grow income through local fundraising and local corporate activity. 5.3: Grow income through trust fund applications. 5.4: Grow income by securing appropriate grants and contracts supplied by stotutory portners. Objective 5: Focusing on income, so that we con increase the impact we have on older people in Cheshire. Objective 6: Focusing on efficiency, so that we use our resources to increase our impact on older people. 6.1: Maintain a proportionate core support structure for the organisation. 6.2: Establish costs per individual measures for the organisation and individual services and octivities.. 6.3= Establish costs per contact measures for the orgonisation and individual services and octivities.. 'Baselines to be agreed. Objective 7: Focusing on 7.1: Achieve a high 'Net Promoter Score, each six months as an overall our people, who deliver measure of the quality of experience as a staff member of the our octivitie5 and services. organisotion." 7.2: Achieve a high 'Net Promoter Score, cumulatively as on overall measure of the quolity of experience os a staff member of the organisation.. 7.3= Achieve a high 'Net Promoter Score, each six months os an overoll measure of the quality of experience as a staff member of the organisation.. 7.4: Achieve a high 'Net Promoter Score, cumulatively as on overall measure of the quality of experience as a volunteer of the organisation.. 7.4: Achieve a high 'Net Promoter Score, each six months as an overall measure of the quality of experience as a volunteer of the organisation.. 'Baselines to be agreed. Objective 8: Focusing on 8.1: Proactively engage in consultation activities in matters which affect influencing the issues ond older people. policies thot impact on 8.2: Proactively engage in co-production activities in matters which older peoples, lives. affect older people. 8.3- Increose our sociol medio, website, and magazine audiences. www.ogeukcheshiTe.org.uk 18 Registered charity no.. 1091608

ageuK Financial Review The year 2022123 was tough. Whilst we were aware of and provided for the loss of services during the year, the overall impact on the organisation was dramatic. Our full-time equivalent headcount reduced by 280 from 50 in 2021122 to 36 in 2022123. our income from charitable activities reduced by 36.70/0 to £808,496 in 2022123 from £1,278,074 in 2021122- and our ronge of services reduced from 13 at the end of March 2022 to 9 ot the end of March 2023. The advocacy service was transferred to a new provider at the end of August 2022 following a tender process ond unsuccessful bid. We closed our lost remaining shed in Crewe ot the same time with ownership transferring to the new CIC. Our delivery of day services under the Cheshire West ond Chester Early Intervention and Prevention contract had its funding ended and delivery ceased at the end of September 2022. At the end of the financial year, after 8 years, our Brightlife project finolly ended. Our high street retail shops performed well during the year following the restructure of the retail team in the previous year. They achieved encouraging income levels despite facing ongoing staffing issues due to sickness absence ond voconcies due to resignation5 which proved difficult to fill. This performance bodes well for the future and retail hos thrived under the monogement of the Areo Retoil Manager. In controst. our eBay venture proved unsuccessful despite the resource and time given to it. We continually reviewed it during the year but made the decision during November 2022 that it was not financially viable on the scale we had hoped and so Stopped our focus in this orea. Two members of staff were made redundant. Our work on Power Bl did not progress at the pace we hod hoped due to the resignation of the Finance ond Doto Manager early in the yeor. This role was not reploced. The recommencement of our coach trips wos delayed slightly with the first trip taking place in April 2023 and they are becoming increasingly popular. Our plans to expand Bright Memories (dementia day services) proved challenging as we found it difficult to attract the required numbers of referrals ond attendees. Following a focus on developing relationships and referral pathways, we now hove three sessions at capacity and are looking at options for o fourth. The turbulent financial climate and increasing cost of living had an adverse impact on staff and our ability to retain and recruit into roles. In April 2022 trustees implemented the statutory increase in the minimum wage plus 2%, with 0 20kn increase oworded to oll other staff. The ropid increase in the rote of inflation during the year further impacted on the staff team, and trustees awarded a discretionary payment of £500 to all staff in December 2022 Ithis was pro-rated based on working hours). In consideration of the 2023-24 financial year, trustees once again respected the increase in the notional minimum wage, it's impact on the adjacent salary scales and awarded a minimum 4 1 increase to all other staff (this percentage is higher for the lower paid stafn. Income Totol income for 2022123 is reported ot £1,486,823 before a Ioss in our investment portfolio of £16,936 Itotal income of £1,469.887 after the lossl. The make up of this income has changed again to prior year with no income coming as a result of the covid pandemic1£33,139 in 20211221. Our retail income substantially increased from £367,849 in 2021122 to £530,038 in 2022123. We continue to apply for income wherever possible and received new funding through our trust fundraiser to continue supporting our Befriending service (Shoring Timel, new funding to support Information and Advice, and the start of a brand-new service called'Green Connections,. Our total income for the year is broken down into the following principal sources of funding: Service level ogreements with Cheshire West and Chester Councils ond Cheshire clinicol commissioning group I Integrated Care Board, delivered either solely or in partnership amount to £557,604138.6% of total income). Grant funding, both restricted and unrestricted, totalling £208,080114.40/0 of total income). Unrestricted income through the charging of fees, donations, legacies received and our retail network of £677,480147.0¥o of total income with 36.7% coming from retoill. www.ogeukcheshiTe.org.uk 19 Registered charity no.. 1091608

ageuK Ambition l.. People in loter life will feel connected. Income reduced by £223,423 year on year. Funding received for the Brightlife project fell year on year by £213,963 as it focussed on consolidation and delivering good practice for its final year. Day Service funding ended at the end of September 2022 reducing Its funding by £37,794 year on year. Grant funding received for Shoring Time increased on prior year by £3,707, thanks to funding received from the National Lottery Community Fund-Awards for All and Garfield Weston Foundation. Bright Memories increased its income by £3,835 in previous year but the majority of this has come from fee income compared to prioryear. The new Green Connections project storted delivery in November 2022 with gront funding of £20,792. Of the total £163,543 funding, £53,182 is grant funded from the National Lottery Community Fund, £35,423 via Service Level Agreements and £47,280 grant and trust funding for delivery of Shoring Time, Dementia Day Service and Green Connections. The bolance consists of unrestricted income from attendonce fees. Ambition 2.. People in loter life will be independent, active and experience good physical and mental heolth. Income reduced by £25,982 year on year. The remaining grant funding received for the Crewe Men in Sheds ceased at the end of August.This was expected and was covered in our budget and planning for the year. Funding totalling £142,000- an increase of £71,400- was again received from Cheshire West and Chester through the Household Support scheme. Of the total funding £291,186, £24.017 is grant funded and £267,003 via Service Level Agreements. The bolonce of £166 is from charges for ottendance at the Crewe shed. Ambition 3.. People in loter life will be engoged in issues thot affect them and their communitie& No direct income has been received this year. Ambition 4.. People in loter life will be well-informed ond have opportunities to learn and be creotive. Year on year income reduced by £220,173 to £353,767 in 2022123 from £573,940 in 2021122. Funding from the advocacy contract ceased at the end of August with a year on year reduction of £133,698. Prior year olso included Supporting You funding of £IOO,000. Information ond Advice funding increased by £11,604 from the £29,000 funding in 2021122 to £40,604 in 2022123. Of the total funding, £267,349 is received vio Service Level Agreements, £65,240 is grant funded and the remaining £21,178 is from income generation and trusts. Ambition 5.. People will hove opportunities to give their time and skills to support loving later life. Volunteering is a key strand within our strategic plans. It is not expected to generate income. Other Income Our retail shops performed for the year with sales returning to pre-covid levels. As a result, income increased by £162,189. We learnt much from our eBay experience, in particulor how difficult it is for a local chority to generote sufficient stock of the quolity and quantity for eBoy. Legacy income increased by £13,295 from £74,958 in 2021122 to £88,253 in 2022123. Whilst this is not an area in which we currently actively promote we were grateful to be a residual beneficiary of a substantial estate. Donations increased year on year by £7,197 reflecting the more face to face interactions we had and the increased use of enthuse as o fundraising plotform. Other income includes the sale of vehicles generating a profit of £14,257 and hall hire of Castle £516. Expenditure Overall expenditure for the year was £1,581,409, 0 decreose over last year of £411,216. Spend on charitoble octivities was £949,290 compared to £1.375,961. www.ageukcheshiTe.org.uk 20 Registered chority no.. 1091608

ageuK Several factors contribute to the reduction expenditure in charitable activities. The end of service delivery tying in with the end of funding meant year on year reductions for the following: Day services £42,812 Men in Sheds £110.153 Supporting You £84,705 Advococy £251,357 Brightlife £203,165 Countering this is increased expenditure year on year in the following areas: Household Support £87,141 in line with additional funding received. Green Connections £19.642 Bright Memories £56.906 reflecting the development and increase in delivery of this service. Connect All £23,052 due to increased volunteer costs ond dato connectivity. Dementia Support £37,240 showing the full costs of this service. Salaries and associated costs at £990,857 ore our main area of expenditure, although this decreased by £357,718 year on year due to the cessation of services during the year and vacancies within core support not being filled. These costs still represent 62.6010 of our total expenditure la reduction from 68Yo in 20211221. Redundancy costs totolling £5,995 were incurred due to the closure of the Brightlife project. Wherever possible, staff whose roles are made redundant are supported to find alternatives within Age UK Cheshire, which retairmng their skills and experience Trovel, training, ond recruitment costs expenditure fell by £31,262 year on year due to the advococy service ceasing being the main generator of these costs. Premises costs reduced again on prior year by £20,049 reflecting a full year of premises closures. Our last office premises in Hartford, Northwich were closed early in April 2023 resulting in our only premises being our 6 shop5 ond Costle Community Centre. We were fortunate in fixing our electricity and gas prices until March 2023 at least. Investment Policy The trustees, having re9ord to the liquidity requirements of operating the chority, currently hold the financial reserves in cash, some shares and a low to medium risk, socially responsible portfolio of ethically managed investments for long term growth. A net105s of £16,936 was recorded for the year, reflecting the position of the financial markets at the end of the financial year. The trustees reviewed the investments during the year and made the decision to consolidate the shares held by the organisation with the investment portfolio and change investment provider. This will take place during 2023124. The trustees believe that, in the long term, these investments will continue to return growth ond net goins. There is no intention to liquidate these investments in the next year. Reserves The trustees annually review the financial risk assessment and the reserves policy is subsequently amended. The level of reserves the orgonisation believes sufficient is bosed on: Meeting the Charity's objectives. Ensuring adequate working capital to prevent cash flow problems. Time and resource needed to restructure the orgonisotion in the event of a downturn in funding streams, redundancy costs and the impact on core costs in particular. Implications of operational risks including lease commitments and complionce with law ond regulation. The ability to protect the Charity's ongoing core services without serious disruption. Our reserves requirement is considered annually with regard to the above factors and is therefore expected to change. www.ageukcheshiTe.org.uk 21 Registered chority no.. 1091608

ageuK Totol reserves for the orgonisation os at 31 Morch 2023 were £790,349- the balance of free reserves being £421,538. The charity has designated reserves of £64,739, comprising a designation for the Net Book Value of assets of £14,599 and further specific designations of £50,140 as detailed in note 23 to the accounts. In addition, the orgonisotion holds restricted reserves of £15,847 ond endowment funds of £288,225 of which £263,225 are expendable. The trustees have considered the minimum amount of reserves required to meet the above requirements ond the target is £394,629. Our year end free reserves ore higher thon this by £26,909 at £421,538. In calculating the reserves target, the trustees considered the following four reserve areos: Income risk reserve Adversity reserve Working capital reserve Opportunity reserve Financial Plans for Future Periods A review of our strategy during the year realigned our strategic objectives into 3 key strands las detailed abovel: Reducing social isolation Reducing poverty Promoting independence Our monogement accounts will be amended to reflect these strategic objectives, with the Annual Report and Accounts to March 2024 being recast also. Financial reporting will be o key priority for the next 12 months. We have already developed a financial snapshot which looks at our current financial position against budget, our forecast predictions most likely, worst and best, ond our cashflow and reserves positions. This is produced and shared monthly giving the trustees early indications of any potential issues. This financial snapshot is being further developed to form the basis on a more in-depth financial report for the bi-monthly board meetings. Following a review of our governance structures. there will be an increased focus on financial governance through the newly formed Risk, Audit and Finance committee. We hove spent considerable time looking ot the impact of the reduction in services hos on our core costs to ensure we remain as efficient and lean as possible. This has taken several iterations and the outcomes of this will be implemented during the year. We know that our Falls Prevention service will end in September 2023, ond this hos been factored into our forecasts. We have learnt much over the past 12 months, in particular our ability to raise trust and grant funding for our Connect All. Sharing Time and Information and Advice services by using the services of a professional trust fundraiser. We are much more confident of raising the omount5 to fully fund these services os well as our volunteer coordinotor role in 2023124 - indeed we have olreody secured funding for 3 years for Information and Advice from the National Lottery Community Fund. Our retoil portfolio performed well in 2022123 under the leadership of our new oreo retoil manager recruited in February 2022. This will continue to be a drive and focus for 2023124 and we will continue also to look for new premises. This will contribute towards our unrestricted income, and we will look to further build on this through local and community fundraising, expanding our coach trip offers and maximising our income potential from Castle Community Centre- both in charged for services delivered from the premises ond holl hire. Our ability to demonstrate our value to our stakeholders IS still o priority but did not progress during 2022123. We have recently ljune 20231 recruited a Data Manager with significant experience in this area and who will be developing our reporting capacity through Charity Log and Power Bl. As last year, longer term projections of forecosts and cashflow will continue to be made, and regularly reviewed and updated to ensure we remain on track during these ongoing difficult financial times. www.ogeukcheshiTe.org.uk 22 Registered chority no.. 1091608

ageuK Structure, Governance & Management Age UK Cheshire is a registered charity and company limited by guarantee and is governed by its Memorandum and Articles. The charity has one wholly owned subsidiary, Age Concern Troding in Cheshire Ltd, a trading company. The subsidiary has not traded during the year. During the year the Board reviewed its Memorandum and Articles, taking professional legal advice, with a view to getting the reviewed document approved, adopted and implemented during 2023-24. The chority also complies with the Brand Partnership Agreement of nationol Age UK. Trustees The Board of Trustees of Age UK Cheshire currently comprises ten members. Trustees are elected at the Annual Generol Meeting ond can Serve for three years before Standing for re-election. Trustees of the charity are directors of both the charity, company limited by guarantee, and the wholly owned subsidiary trading company limited by guarantee. When o Trustee voconcy orises, we identify specific skills which would benefit our Board and Age UK Cheshire. The need for specific skills is incorporated into the advertisement and role description for the vacant post. Trustee vacancies ore advertised using a variety of sources including local press, our website, social media, online job sites, internal promotion and being featured on the website of other voluntary organisotions. Appliconts are asked to complete an opplication form ond forword their CV. If successfully shortlisted, they are then invited to attend interviews with members of the Board and the Senior Leadership team. Once recruited, a comprehensive induction plan ensures new trustees are given the opportunity to undertake training and develop their knowledge of the services we offer. Newly appointed Trustees are supported in establishing relationships with the key indwiduals with whom they will be working, including the Choir of the Board, Chairs of the Committees, ond the Senior Leodership team. Trustee Meetings During 2022-23 the Board met four times. Under its governance structure in 2022-23, the board of Trustees delegated some of its decision-making processes, through a scheme of delegation and terms of reference, to its two supporting sub-committees- Ambitions and Enablers. This allowed key issues and decisions relevant to each sub-committee to be more thoroughly considered. The Ambitions sub-committee monitored progress of the organisation's charitable objectives and delivery of services, whilst ensuring that these objectives continued to meet the aims of the charity and the principles of public benefit. The Enablers suiFcommittee was tasked with promoting the organisation and ensuring that we were fully equipped to toke advantO9e of future opportunities as well os increasing unrestricted income. It olso provided the necessary financial controls. support, infrastructure. and compliance with legal and statutory bodies. Further committees have been set up os and when required to review specific issues, to which odditional specialists con be C¢>OPted if appropriate, in addition to selected trustees. In addition to these meetings, the Board also met for dedicated sessions on strategy development, and to review the governonce of the organisation. This resulted in the adoption of the organisations new strategy, and a new committee structure for the govemance of the charity, replacing the Ambitions and Enablers committees. www.ageukcheshiTe.org.uk 23 Registered charity no.. 1091608

ageuK Governance, Nomination, and Remuneration Committee (GNRC): The key responsibilities of this committee are... To oversee AUKC'S governonce framework and Board effectiveness. To ensure that Board and its committees have an appropriate blend of skills and experience. To propose succession planning for Board and committee membership. To review succession planning for the Chief Executive and other Senior Leadership Team ISLTI roles. To propose and oversee arrangements for assessing Board, Committee and member performance and Chief Executive appraisal. To recommend to Board the remuneration of the Chief Executive and SLT members and the staff pay award. Risk, Audit, and Finonce Committee {RAFC): The key responsibilities of this committee are... To provide assurance to the Board on the effectivenes5 of AUKC'S internal control and risk management systems. To provide assurance to the Board on AUKC'S financial strategies, budgeting, and strategic planning processes. To provide assurance to the Board that AUKC complies with relevant laws, regulations, occounting policies and proctices and its own policies. To oversee the relationship with the external auditors. To oversee the arrangements for internal audit. To provide advice and make recommendations to the Board about matters within its remit. Senior Leadership Team A Chief Executive is appointed by the trustees to manage the day-to-day operations of the Charity and is supported by a senior leadership team ISLTI with clear lines of responsibility for specific areas of the orgonisation. To focilitate efficient operations, the Chief Executive hos delegated authority. within terms of delegation approved by the trustees, for operational matters including finance. employment, income generation and services activity. The trustees work with the SLT to develop the longer-term strategic plons for the Chority. Responsibility for the implementation of these plans is delegated to the SLT. Pay Policy for Senior Staff The directors consider the key monogement personnel of the Chority to be the board of directors, who are the Charity's trustees, and the Senior Leadership Team who are in charge of directing and controlling, running and operating the Charity on a day-to-day basis. All directors give of their time freely and no director received remuneration. Details of director's expenses are disclosed in note 13 to the accounts. The Governance, Nomination and Remuneration Committee IGNRCI recommends to Board the remuneration of the Chief Executive and SLT members, and the staff pay award. Volunteers At the end of Morch 2023, we had 130 octive volunteers Supporting us on a weekly basi5 each giving an average of 2.3 hours per week, this was an increase on the previous year. The total number of volunteering hours for the year was 15,542 which equates to 8.24 full time members of staff. Their commitment, dedication and contribution to the Charity is invaluable and all volunteers have our ongoing gratitude. www.ageukcheshiTe.org.uk 24 Registered chority no.. 1091608

ageuK Fundraising Activities Age UK Cheshire is committed to ensuring that fundraising octivities are carried out in on ethical manner. Age UK Cheshire's maintains a 'Fundraising Policy, which states its position on fundraising practice ond documents the standards expected regarding all fundraising activity performed by its staff, volunteers and casuol representatives. Age UK Cheshire is a full member of the Institute of Fundraising and is signed-up to support the Code of Fundraising Practice, which is held by the Fundraising Regulator. Fundraising activity is monitored by the Trustee board. Age UK Cheshire hos developed a fundraising charter that makes the following commitments: We do not undertake any fundraising door-to-door activity. We do not osk for direct debit donations on the street. We do not share or sell people's dota. We do not 'cold-call' people for fundraising purposes. We only phone people with whom we hove an existing relationship or who have olreody given us permission to contact them. Every communicotion from us to members of the public olways includes information on how to opt out from future communications. Donations are not be requested or accepted from an individual if there are reasonable grounds for believing, in the course of staff or volunteer's engagement with the individual, that they are in vulnerable circumstances, which mean they are unable to make an informed decision to donate. Our fundraising is regulated by the Fundraising Regulator and as such we abide by the Code of Fundroising Practice. We keep our fundraising practices under review, and we work with others with the aim of improving proctice across the Age UK network ond the charity sector as o whole. We encourage supporters to share feedback with us so we can address any enquiries and concerns. Risk The finonciol risk assessment policy has been reviewed and updated where appropriate. particularly considering the life cycle of some projects, the impact of current legislation on the delivery of our services, ond the vulnerability of some of our contracts due to the financial pressures being exerted on local authorities and health bodies. The financial risk assessment also formed port of the consideration for the Chority's reserves level. During the year, the corporate risk register was regularly reviewed, and the Trustees are satisfied that systems are in place to mitigate the Charity's exposure to major risks which were considered in terms of: Governance Operational risks Financial risks Environmentol and externol risks Complionce This is reviewed twice annually by the Senior Leadership Team and relevant sub- committee. The highest risk oreas are reported to Board along with mitigating actions. Under the new committee structure, the Risk, Audit, and Finance Committee IRAFCI will provide assurance to the board on risk identification and management. Statement of trustees, responsibilities Charity Low requires the Trustees to prepare an Annual Report and Financial Stotements for the finonciol year which give a true and fair view of the charity and its subsidiary company's performance and activities during the year and its financial position at the end of the year. www.ageukcheshiTe.org.uk 25 Registered chority no.. 1091608

ageuK In preparing these reports and financial statements the Trustees follow best practice and: consider the Charity Commission guidance on public benefit review the objective5 ond activities to ensure they continue to reflect the orgonisation's oims as well as furthering the charitable purposes for public benefit continue to select suitable accounting policies and ensure they are applied consistently state whether applicable accounting standards and statements of recommended practice have been followed and that any departure from this has been fully disclosed and explained within the financial statements. produce the financial statements as a going concern unless it is clearly inappropriate to do so. Trustees ore responsible for maintoining occounting records which disclose with rea50noble occurocy the financial position of the charity and its subsidiory company and to ensure the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and its subsidiary company and for taking reasonable steps for the prevention and detection of fraud and other irregularities. Statement of Disclosure to Auditors The trustees confirm that, as far as they are aware, there is no relevant audit information of which the Chority's auditors are unaware. They have taken all steps that they ought to as trustees in order to make themselves aware of any relevont oudit informotion and to establish thot the Chority's auditors ore aware of that information. Auditors WR Partners were rfroppointed as the orgonisotion's auditors for a further year term until 2022123 at the Annual General Meeting in November 2022. Post Balance Sheet Events There ore no post balonce sheet events to report. By order of the Trustees Sheila Wentworth (Chairl Dat￿. 3id October 2023 www.ageukcheshiTe.org.uk 26 Registered chority no.. 1091608

ageuK Independent Auditors Review We have audited the financial statements of Age Concern Cheshire (the 'parent charitable company'l and its subsidiary (the group) for the year ended 315t March 2023 which comprise the Consolidated Statement of Financial Activities, the Consolidated Balance Sheet, the Company Balance Sheet, the Consolidated Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting fromework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland. (United Kingdom Generally Accepted Accounting Practice). In our opinion, the financial statements: give a true and fair view of the state of the Group's and of the parent company affairs as at 31st Morch 2023 ond of the group's incoming resources ond opplication of resources, including its income and expenditure, for the year then ended. have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our oudit in occordonce with Internationol Standards on Auditing IUKI IISAS IUK}l ond applicable law. Our responsibilities under those standards are further described in the Auditors responsibilities for the audit of the financial statements section of our report. We are independent of the group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'5 Ethical Standard, ond we hove fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we hove obtained is sufficient and oppropriate to provide a bosis for our opinion. Conclusions relating to going concern In auditing the financial statements, we hove concluded that the trustees, use of the going concern basis of occounting in the preporotion of the grou￿5 ond parent charitable compony's financial statements is appropriate. Bosed on the work we have performed, we hove not identified any moterial uncertointies relating to events or conditions that, individually or collectively, may cast significant doubt on the group's ability to continue as o going concern for o period of at least twelve months from when the finonciol statements ore authorised for issue. Our responsibilities ond the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. Other information The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and we do not express ony form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statement5 or our knowledge obtained in the course of the audit, or otherwise oppears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to o moteriol misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other informotion, we are required to report that foct. We have nothing to report in this regard. www.ogeukcheshiTe.org.uk 27 Registered charity no.. 1091608

ageuK Opinion on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with the financial statements. Matters on which we are required to report by exception We have nothing to report in respect of the following matters in relation to which the Charities (Accounts and Reports) Regulations 2008 require us to report to you if, in our opinion: the information given in the financial statements is inconsistent in any material respect with the trustees, report; or sufficient accounting records have not been kept. or the financial statements are not in agreement with the accounting records. or we have not received all the information and explanations we require for our audit. Responsibilities of trustees As explained more fully in the Statement of Trustees Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company lawl are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from moteriol misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charitable company's obility to continue as o going concern, disc105ing, as applicable, matter5 related to going concern ond using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to ceose operations, or hove no realistic alternative but to do so. Auditors, responsibilities for the audit of the financial statements We have been appointed as auditor under section 144 of the Charities Act 2011 and report in accordance with the Act and relevont regulations mode or having effect thereunder. Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to froud or error, and to Issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an oudit conducted in accordance with ISAS IUKI will always detect a moterial misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonobly be expected to influence the economic decisions of users token on the basis of these financial statements. Irregularities, including fraud, ore instonces of non-compliance with lows and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including froud. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below. The audit team obtained an understanding of the legal and regulatory frameworks that are applicable to the Group and determined that the most significant are those that relate to the reporting framework {FRS102 and the Companies Act 20061, the relevant tax complionce regulotions, employment law, Heolth and Safety Regulations and the EU General Dato Protection Regulation IGDPRI. We understood how the Group is complying with these frameworks by making enquiries of management and those responsible for legal and compliance procedures. We also reviewed board minutes to identify any recorded instances of irregularity or non-complionce that might have a material impact on the financial statements. www.ageukcheshiTe.org.uk 28 Registered chority no.. 1091608

ageuK We assessed the susceptibility of the Group 's financial statements to material misstatement, including how froud might occur by meeting with key management to understand where they considered there was susceptibility to fraud. Based on our understanding our procedures involved enquiries of management and those charged with governance, manual journal entry testing, cashbook reviews for large and unusual items and the challenge of significant accounting estimates used in preparing the financial statements. A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uklauditorsresponsibilities. This description forms part of our Report of the Independent Auditors. Use of our report This report is made solely to the charity's trustees, os a body, in accordance with part 4 of the Charities {Accounts and Reports) Regulations 2008. Our audit work ha5 been undertaken so thot we might state to the charity's trustees those matters we are required to state to them in an auditors, report and for no other purpose. To the fullest extent permitted by low, we do not accept or assume responsibility to anyone other thon the charity and the charity's trustees as a body, for our audit work, for this report, or for the opinions we have formed. WR Partners is eligible for appointment as auditor of the charity by virtue of its eligibility for appointment as auditor of a company under of section 1212 of the Companies Act 2006. WR Portners Chartered Accountants Drake House Gadbrook Park Northwich Cheshire CW9 7RA Date: 31 October 2023 www.ageukcheshiTe.org.uk 29 Registered charity no.. 1091608

ageuK Age Concern Cheshire operating as Age UK Cheshire Consolidated Stotement of Financial Activities for year ending 31 Morch 2023 (including consolidated income and expenditure occount) Unrestricted Funds £ Restricted Endowrnent Funds £ Funds £ 2023 Total £ 2022 Total £ Note Income Donations and legacies Income from charitableartivities People in later life will: Feel connected Be independent. active. in good physical and mental heolth Be engaged in issues thot affect them and their communities Be well informed ond have opportunities to learn Have opportunities to give time and skills 110.353 110.353 123.000 Ambition I 68,641 94.902 163.543 386.966 Ambition 2 267,169 24,017 291,186 317,168 Ambition 3 Ambition 4 288,527 65,240 353,767 573,940 Ambition 5 Income from other troding artivities Retail Troding subsidiary Other activities Investment income 530.038 530.038 367.849 33,879 2,795 33,879 4,057 11,450 473 1,262 Total incomlng resources Expenditure: Costs of roising funds Investment Manogement Costs Retail Troding subsidiary Other Activities 1301402 184 159 1486 823 1780846 2,425 581,471 2,425 581,471 2.806 545,121 48,223 48,223 68,737 Expenditure on choritable artivities People in later life wlll: Feel connected Be independent. active. in good physical and mental heolth Be engaged in issues that affect them and their communities Be well informed and hove opportunities to leorn Have opportunities to give time and skills Ambition I 94,397 97.179 191.576 356.728 Ambition 2 313,466 18,077 331,543 330,751 Ambition 3 Ambition 4 366.389 59,782 426.171 688.482 Ambition 5 Totol expenditure Net incomelexpenditure before gains ond losses on investments ond transfer 1,406,371 175,038 1,581,409 1,992,625 1104,9691 116,9361 5,940 1115 9651 9,121 1,262 194,5861 116.9361 1211,7791 7.848 Nel goinslllossesl on investments Transfer Net movement in funds 18 23 15,9401 11115221 1203 9311 Reconciliation of Funds Totol funds brought forward Total funds corried forward 23 23,24 602.242 486 277 12.666 286 963 288 225 901.871 790 349 1.105.802 901871 The stotement of finonciol octivities inclLJdes oll goins and losses recognised in the yeor. All income and expenditure derive from continuing octivities. www.ogeukcheshiTe.org.uk 30 Registered chority no.. 1091608

ageuK Consolidated Statement of Financiol Activities for yeor ending 31 Morch 2022 For Comparison Unrestrirted Funds £ Restricted Endowment Funds £ Funds £ 2022 Total £ Note Income Donations and legacies 123,000 123,000 Income from choritable octivities People in loter life will: Feel connected Be independent, active. in good physicol ond mental heolth Be engaged in issues that affect them and their communities Be well informed ond have opportunities to learn Have opportunities to give time and skills Ambition I 86.968 299.998 386.966 Ambition 2 188,924 128.244 317.168 Ambition 3 Ambition 4 504,940 69.000 573,940 Ambition 5 Income from other troding artivities Retail Troding subsidiary Other activities Investment income 367,849 367.849 11.450 443 11,450 473 30 Total incoming resources Expenditure: Costs of roising funds Investment Manogement Costs Retail Trading subsidiary Other Artivities 1283 574 497 242 30 1780846 2,806 545,121 2,806 545.121 68,737 68,737 Expenditure on choritable urtivities People in later life will: Feel connerted Be independent, active. in good physicol ond mental heolth Be engaged in issues that affect them and their communities Be well informed ond have opportunities to learn Have opportunities to give time and skills Ambition I 64,355 292,373 356,728 Ambition 2 202,509 128.242 330.751 Ambition 3 Ambition 4 619,085 69.397 688,482 Ambition 5 Total expenditure Net incomelexpenditure before gains ond losses on investments and transfer 1,502,613 490,012 1,992,625 1219,039) 7,230 30 1211,7791 Net gainslllossesl on investment5 Tronsfer Net movement in funds 18 23 7,848 10,800 1200 3911 7,848 110.8001 13 5701 30 1203 9311 Reconciliation of Funds Totol funds brought forword Total funds carried forward 23 23,24 16,236 12,666 286,933 286,963 1.105,802 901,871 602,242 www.ogeukcheshiTe.org.uk 31 Registered chority no.. 1091608

ageuK Consolidated Bolonce Sheet os ot 31 March 2023 Registered Company Number 4369758 Group 2023 Group 2022 Charity 2023 Charity 2022 Note Fixed assets Tangible assets Investments 17 18 14,599 336,541 351,140 30,051 353,477 383,528 14,599 336,543 351,142 30,051 353,479 383,530 Total Fixed Assets Current Assets Debtors Cosh ot bank ond in hond 19 182,212 351,906 534,118 202,334 561,628 763,962 184,876 351,906 536,782 204,998 561,628 766,626 Total Current Assets Liabilities Creditors falling due within one year Net Current Assets 20 194,9091 439,209 1245,6191 518,343 194,9091 441,873 1245,6191 521,007 Totol ossets less current liobilitiès 790,349 901,871 793,015 904,537 Net Assets 24 790,349 901,871 793,015 904,537 The funds of the charity: Unrestricted income funds Designated funds Permonent endowment funds Expendable endowment funds Restricted funds 421,538 64,739 25,000 263,225 15,847 790,349 513,591 88,651 25,000 261,963 12,666 901,871 424,404 64,739 25,000 263,225 15,847 793,015 516,257 88,651 25,000 261,963 12,666 904,537 Total charity funds 23 The trustees have prepared the group accounts in accordance with section 398 of the Companies Act 2006 and section 138 of the Charities Act 2011. These accounts are prepared in accordance with the special provision5 of Part 15 of the Componies Act relating to smoll componies ond constitute the onnuul occounts Tequired by the Componies Act 2006 ond are for circulation to members of the compony. The notes ot poges 31 to 46 form port of these accounts Signed: Nome SHEILA WENTWORTH, Choir of Trustees on behalf of the trustees Approved by the trustees on: 3rd October 2023 www.ogeukcheshiTe.org.uk 32 Registered chority no.. 1091608

ageuK Statement of Cash Flows and Consolidated Statement of Cash Flows for year ending 31 March 2023 Group 2023 Group 2022 Charity 2023 Charity 2022 Note Cash used in operating activities 25 1210 7571 1255 8851 1210 7571 1255 8851 Cash flows from investing activities Interest Income Purchose of tangible fixed assets Cash provided by (used in) investing activities 4,057 13.0221 1,035 473 15.1251 14,6521 4,057 13,0221 1,035 473 15.1251 14,6521 Cash flows from financing activities Repayment of borrowing Cash used in financing activities Increase Idecreasel in cash and cosh equivalents in theyear Cash and cash equivalents os the beginning of the year Total cosh and cash equivalents at the end of the yeor per bolance sheet 1209 7221 1260 5371 1209 7221 1260 5371 561628 822,165 561.628 822 165 351906 561628 351906 561628 www.ageukcheshiTe.org.uk 33 Registered chority no.. 1091608

ageuK Notes on the accounts ending 31st Morch 2023 l. Accounting policies The principal accounting policies adopted, judgements and key sources of estimation uncertointy in the preparation of the financial statements are as follows.. o) Basis of preparation The finunciol stotements hove been prepared in occordonce with Accounting ond Reporting by Chorities: Statement of Recommended Practice applicable to Charities in occordance with the Financial Reporting Standard applicable in the UK and the Republic of Ireland Icharities SORP FRS 1021 and the Companies Act 2006. Age Concern Cheshire operating as Age UK Cheshire meets the definition of o public benefit entity under FRS 102. Assets ond liobilities ure initiolly recognised ot historicol cost OT tronsoction volue unless otherwise stoted in the relevant accounting policy note. The functional presentation currency is sterling (£1 b) Preparation of the accounts on an ongoing basis The trustees assess whether the use of going conceTn is oppropriate i.e. whetheT there ore any moteriol uncertainties related to events or conditions that may cast significant doubt on the ability of the group to continue os o going concern. The trustees make this a55essment in respect of a period of at least one year from the date of authorisation for issue of the financial statements and have concluded that the chority hos lldequote resources to continue in operutionol existence for the foreseeoble future and there ore no moteriol uncertainties about the charity's ability to continue as a going concern, thus they continue to adopt the going concern bosis of uccounting in preparing the finonciol stotements. c) Group financial statements The finunciol stotemernts consolidote the results of the chority ond its wholly owned subsidiory Age Concern Trading in Cheshire Ltd on a line by line basis. A separate Statement of Financiol Activities and Income and Expenditure Account for the Charity hos not been presented as the trustees haven taken odvantage of the exemption offorded by section 408 of the Componies Act 2006. d) Income Income is recognised when the chority hos entitlement to the funds, any peTformonce conditions attached to the item of income has been met, itls probable that the income will be received and the arnount can be measured reliably and is not deferred. For legacies, entitlement is taken as the earlier date on which either.. the charity is aware that probate hos been granted, the estate has been finalised and notification has been made by the executors to the Charity thot o distribution will be mode, or when o distribution is received from the estute. Receipt of a legocy, in whole or part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor's intention to make a distribution. Where legacies are notified to the charity, or the charity IS OWOTe of the granting of probote, ond the criterio for income recognition hove not been met, then the legacy is treated as a contingent asset and disclosed if material. Incoming resources from gronts, where reloted to performance and specific deliverobles, ore occounted for os the charity eorns the right to consideration by its performance. el Donoted services, facilities and goods Donated professional service5 and donated facilities are recognised as income when the charity has control over the item, any conditions associated with the donated item have been met, the receipt of economic benefit from the use of the item by the chority is proboble ond thot economic benefit con be meosured reliably. On receipt, donated professional services and facilities result in the recognition of income and an expense. No amount 15 included with the Financial Statements for volunteer time in line with the SORP IFRS 1021. Further detail is given in the Trustees Annual Report. As it Is not practicoble to estimate the value of donated goods with Sufficient reliability, the income is included in the financial period in which the donoted goods are sold. www.ageukcheshiTe.org.uk 34 Registered chority no.. 1091608

ageuK Interest Receivoble Interest on funds held on deposlt Is included when receivable and the amount can be measured reliably by the chority. This is normolly upon notificotion of the interest poid OT poyoble by the Bonk. g) Fund Accounting Funds held by the charity are- Unrestricted generol funds - these Ore funds thot con be used in OCCOTdonce with the chorltoble objects ot the discretion of the trustees. Designoted funds- these are funds set oside by the trustees out of unrestricted generol funds for specific future purposes or projects. Restricted fund5- these are funds that can only be used for particulor restricted purposes within the objects of the charity. Restrictions arise when specified by the donor and when funds are raised for particular restricted purposes. Endowment funds- These are funds of which a certain amount is a permanent endowment ond as such is non*xpendoble. The bolonce ond ony interest occrued is expendoble ond will be treated os part of the geneToI funds of the organisation. Further explanation of the nature and purpose of eoch fund is included in the notes to the financial stotements. When o restricted project hos come to on end, ony excess of expenditure over income is supported by woy of transfer from unrestricted fund5. h) Expenditure and irrecoverable VAT Expenditure is recognised once there is o legol or constructive obligotion to moke o poyment to o third porty, it is proboble that settlement will be required and the amount of the obligation can be measured reliably. Irrecoverable VAT is charged as a cost agoinst the activity for which the expenditure was incurred. i) Allocotion of support costs Support costs are those functions which assist the work of the charity but do not directly undertake charitable octivities. These include bock office costs, finance, human resources, payroll, governance and senior monogement costs. The bosis on which these support costs hove been ollocoted ore set out in note 11 j) Operating leases The chority clos5ifies the leose of photocopiers os opeTOting leoses; the title to the equipment remoins with the lessor ond the equipment Is usually reploced every 5 years. Rentol charges are on a straight line basis over the term of the lease. k) Tangible fixed assets Fixed assets are shown ot original cost or, if donoted, at their value on the date of the gift, less accumulated depreciotion. Depreciotion is provided in equol onnual instolments over their estimated useful lives ot the following annual rates- Motor Vehicles Computer equipment, Plont and Machinery Shop fittings and other assets Tenonts improvements 200k stroight line basis 33% straight line basis 20% straight line basis Stroight line basis over the shorter of the remaining term of the lease or expected useful life Items of o copitol noture with o cost greoter thon or equal to £300 are copitolised. Assets purchased with restricted funds are depreciated over the remaining funding term of the restricted fund on o stroight line bosis. l) Stocks Stock is included ot the lower of cost or net reolisoble volue ofter moking due ollowonce for obsolete ond slow moving items. m) Debtors Trade and other debtors are recognised ot the settlement amount due ofter ony trade discount offered. Prepoyments are valued at the amount prepaid net of any trade discounts due. www.ogeukcheshiTe.org.uk 35 Registered chority no.. 1091608

ageuK n) Cosh ot bank ond in hond Cash at bank and cash in hand includes cash ond short term liquidity investments with a short maturity of three months or less from the dote of ocquisition OT opening of the deposit or similor account. o) Creditors and Provisions Creditors and provision5 are recognised when the charity has a present obligation resulting from a past event thot will probobly result in the tronsfer of funds to o third porty and the omount due to settle the obligotion can be measured or estimated reliably. Creditors and provisions ore normally recognised at their settlement omount ofter ollowing for ony trode discounts due. p) Financial instruments The charity only hos financiol assets and liabilities of a kind that qualify as basic financial instruments. Baslc finoncial instruments ore initiolly recognised ot tronsoction volue ond subsequently measured at their settlement value. q) Redundancy and Severance Payments Redundancy payments are made in line with contractual obligotions and amounted to £5,995.5012022: £28,881) rl Pension costs The chority operates o group personal ond stokeholder pension scheme, both of which ore defined contribution schemes. The contributions to the schemes ore charged to the statement of financial activities as they become payable. The charity also set up a new pension scheme under its outomatic enrolment compliance obligations which became effective on 1st July 2014. Employees joining these schemes contract directly with the insurance company. The chority mokes o motching contribution of 5% lofter successful completion of a probationary period) and acts as on agent in collecting and poying over employee pension contributions. The pension costs charge represents contributions poyable by the charity and its trading company to the funds ond omounted to £34.57612022.. £47,889). Contributions totolling £nil12022: £nill were due to the funds at the end of the year. s) Investments The Charity's quoted investments are valued at open market value. The Chority's shoreholding in the wholly owned subsidiory Age Concern Troding in Cheshire is included in the balance sheet at the cost of the share capital less any impoirment. 2. Legal Status of the Chority The charity is a company limited by guarantee and has no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. www.ogeukcheshiTe.org.uk 36 Registered chority no.. 1091608

ageuK Performonce of the chority The consolidated stotement of finoncial octivities includes the results of the chority's wholly owned subsidiory Age Concern trading in Cheshire Ltd. The summary financial performance of the charity alone is 2023 2022 Income 1,469,887 1,788,694 Gift old from subsidiory compony 1,469,887 11,581,409) 1111,5221 1,788,694 11,992,625) 1203,9311 Expenditure on choritoble activities Net income Total fund5 brought forward Total funds carried forword 904,537 793,015 1,108,468 904,537 Represented by: Unrestricted funds 424,404 64,739 15,847 25,000 263,225 793,015 516,257 88,651 12,666 25,000 261,963 904,537 Designoted funds Restricted fund5 Permanent Endowment funds Expendable Endowment funds 4. Income from donations and legacies Donotions Unrestrirt8d Réstricted 2023 Total 2022 Total Legocies Donations and appeals Government Grant (Covid Job Retention Scheme ond retoill Total 88,253 22,100 88,253 22,100 74,958 14,903 33,139 123,000 110,353 110,353 www.ageukcheshiTe.org.uk 37 Registered charity no.. 1091608

ageuK 5. Income from charitoble activities Unrestricted £ Restricted 2023 Total 2022 Total £ Ambition l Feel Connected Sharing Time Ageing Better (Brightlifel Doy Services Dementia Day SeNices (Bright Memories) Green Connections 5,560 13,500 53,182 19,060 53,182 35,423 35,086 20,792 163,543 15,353 267,145 73,217 31,251 35,423 27,658 7,428 20,792 94,902 68,641 386,966 Ambition 2 Be Independent, active, in good physitol and mental heolth Falls Prevention Men in Sheds Independent Living Household Support 41,753 166 83,250 142,000 267,169 41,753 24,183 83,250 142,000 291,186 48,827 114,491 83,250 70,600 317,168 24,017 24,017 Ambition 3 Be engaged in issues that affect them and their community Compaigns and sociol action Ambition 4 Be well informed and have opportunities to learn Wellbeing Coordinators Dementio Support Services Supporting You Advocacy Information and Advice Connect All 32,110 51,917 32,110 51,917 32,110 50,700 loo,000 317,020 29,000 45,110 573,940 183,322 20,364 814 288,527 183,322 40,604 45,814 353,767 20,240 45,000 65,240 Arnbition 5 Have opportunities to give time and skills Volunteering Total 624,337 184,159 808,496 1,278,074 www.ogeukcheshiTe.org.uk 38 Registered chority no.. 1091608

ageuK 6. Net income from trading octivity of subsidiory The chority has o wholly owned troding subsidiary, Age Concern Trading in Cheshire Limited, which ceosed trading on 3151 March 2018. A summary of its results is shown below. Audited occounts will be filed with the Registrar of Companies. 2023 2022 Turnover Administration expenses Net profit Amount gift aided to the chority Retained in subsidiary Current a55ets Current liobilities Total net assets 12,6681 12,6661 12,6681 12,6661 Aggregated Share capital and reserves 12,6661 12,6661 7. Investment income 2023 2022 Dividends received Interest received Total 1,372 2,685 4,057 371 102 473 8. Investment manogement chorges 2023 2022 Aviva Fund Totol 2,425 2,425 2,806 2,806 www.ogeukcheshiTe.org.uk 39 Registered charity no.. 1091608

ageuK 9. Expenditure on choritoble ortivities Unrestricted £ Restricted £ 2023 Total £ 2022 Total £ Ambition l Feel Connected Sharing Time Ageing Better (Brightlifel Doy Services Dementia Day SeNices (Bright Memories) Green Connections 7,786 13,500 53,182 21,286 53,182 12,387 85,079 19,642 191,576 17,009 256,347 55,199 28,173 12,387 74,224 10,855 19,642 97,179 94,397 356,728 Ambition 2 Be Independent, octive, in good physical and mental health Falls Prevention Men in Sheds Independent Living Household Support 64,887 64,887 18,077 106,579 142,000 331,543 57,560 128,230 90,102 54,859 330,751 18,077 106,579 142,000 313,466 18,077 Arnbition 3 Be engaged in issues that affect them ond their community Carnpaigns and social action Ambition 4 Be well informed and have opportunities to learn Wellbeing Coordinators Dementio Support Services Supporting You Advocacy Information and Advice Wear Purple Connect All 42,402 62,350 42,402 62,350 37,358 25,110 84,705 441,896 54,236 1,359 43,818 688,482 190,539 50,410 190,539 64,010 13,600 20,688 366,389 46,182 59,782 66,870 426,171 Ambition 5 Have opportunities to give time and skills Volunteering Total 774,252 175,038 949,290 1,375,961 www.ageukcheshiTe.org.uk 40 Registered charity no.. 1091608

ageuK 10. Summary onolysis of expenditure and reloted income for charitoble activitiès This table shows the costs of the five moin choritoble ambitions ond the sources of income directly to support those ambitions. Ambition I Ambition 2 Ambition 3 Ambition 4 Ambition 5 Totol Costs Isee note 91 Income from fees ond charges 1191,5761 1331,5431 1426,1711 1949,2901 31,509 166 31,675 Direct service level agreement or grant support Net Cost funded from oth*r income 132,034 128,033 291,020 (40,357) 353,767 (72,4041 776,821 (140,794) 11. Analysis of direct charitable activity and support costs The Charity initially identifies the costs of its support functions and apportions them between the charitable activitie5 undertaken. The following table details the types of expenditure for both direct charitable activities and support costs. It also detoils the basis of opportionment for support costs. Direct Charitoble Support 2023 Total 2022 Total Basis of apportionment 996,247 Allocoted on time 61,890 Allocated on time Pro roto to full 51,561 time equivalents Pro rata to full 68,849 time equivulents 36,683 Allocated on time 110,595 Solories Travel, training, recruitment 417,785 21,561 214,769 6,332 632,554 27,893 Premises and associated costs 5,762 14,034 19,796 Office costs Tutors, legal and professional Other direct octivity costs 32,237 13,753 139,640 43,515 13,236 3,066 75,752 26,989 142,706 Pro rata to full time equivulents Allocated to the octivity to which they Telote Pro rata to full time equivulents Depreciation 106 6,059 6,165 19,792 Irrecoveroble VAT 13,040 13,040 26,488 Governonce 4,395 318,446 4,395 3,856 949,290 1,375,961 Total 630,844 12. Net incoming resources This is stoted ofter chorging: 2023 2022 Operoting leoses - equipment Loss on sale of fixed assets Depreciotion Property rental Auditor's remuneTOtion 3,914 14,560 105,598 6,680 6,664 30,771 127,672 4,900 www.ogeukcheshiTe.org.uk 41 Registered chority no.. 1091608

ageuK 13. Anolysis of staff costs, trustee remunerotion and expenses ond the cost of key monogement personnel 2023 2022 Salaries and wages Social security Costs Pension costs 895,363 60,918 34,576 990,857 1,210,464 90,222 47,889 1,348,575 No employee hod employee benefits in excess of £60,00012022'. nill. Pension costs ore allocated to activities in line with the associated staffing costs incurred. The charity trustees were not poid nor Teceived ony otheT benefit from employment with the charity or its subsidiory in the year12022- £nill. No charity trustee was reimbursed travel expenses in the year12022.. £nill. No charity trustee received payment for professional or other services supplied to the charity12022.. £nill. During the year the key management personnel of the parent charity comprised the trustees, the Chief Executive Officer, the Chief Finance Officer, the Head of Operations, the Head of Human Resources & Volunteering, the Head of Commercial Business Development, llnd the Heod of Brightlife. The totol employment benefits of the key monogement personnel of the Charity wos £241,89112022- £243,369). As the key management personnel for the group are the some, the total employment benefits for the group are a150 £241,89112022- £243,369). The Head of Commercial Business Development left the orgonisotion in December 2022, the Heod of Brightlife ot the end of March 2023, ond the Head of Human Resources & Volunteering ot the end of April 2023. During the year Tedundoncy costs amounted to £5995.5012022.. £28,881) 14. Staff Numbers The average monthly head count was 54 staff12022- 72 stoffl and the overage monthly number of full-time equivalent employees lincludirng port time stoff) during the yeor wos os follows: 2023 Number 2022 Number Ambition I: Feel Connected io Ambition 2: Independent, octive, good physicol ond mental health Ambition 3: Engoged in issues thot affect them ond their commLJnities Ambition 4- Well informed and hove opportunitie5 to learn Ambition 5- Opportunities to give time and skills li 18 Retail 14 13 CommeTcial Totol 36 50 15. Related Party Tronsortions Age Concern Trading in Cheshire Limited ceased to trade on the 31 March 2018. The surplus of insurance commission less ossocioted costs wos previously gift oided to Age Concern Cheshire. In the yeor ended 31 March 2023 the omount gift aided was £012022.. £01. 16. Taxotion The company is a registered charity whose charitable activities are fully exempt from United Kingdom corporation and copitol goins tux. www.ageukcheshiTe.org.uk 42 Registered chority no.. 1091608

ageuK 17. Tangible fixed assets GROUP Office Computer Equip Equip Shop Fittings Motor Vehicle Tenants Impnts Lease Plant and Premises Machinery Total Cost At l April 2022 Additions Disposols 31 March 2023 16,106 30,981 670 112,4661 121,4741 3,640 10,177 17,800 55,545 186,578 3,022 3,000 5,824 315,834 3,692 171,6411 247,885 19,4901 122,3871 8,310 33,158 15.8241 189,600 3,000 Depreciation: At l April 2022 Chorge for the year Disposols 31 March 2023 15,592 28,124 14,838 42,790 176,962 3,000 4,477 285,783 353 2,614 112,4661 121,4741 3,479 9,264 1,224 4,047 19,4901 119,0441 6,572 27,793 6,216 106 14.5831 14,560 167,0571 233,286 183,178 3,000 Net book value at 31103123 161 913 1,738 5,365 6,422 14,599 Net book valu• at 31103122 514 2,857 2,962 12,755 9,616 1,347 30,051 18. Investments Group 2023 2022 Market value at l April 2022 Additions ot cost Realisedlunrealised gain in year 353,479 345,631 116,9361 7,848 Morket Volue os ot 31 March 2023 336,543 353,479 Listed on UK Stock Exchange National Soving5 Income Bond 329,541 7,000 346,477 7,000 As above Investment in subsidiary compony Isee note 61 336,541 353,477 Charit 336,543 353,479 19. Debtors Group 2023 Charity 2023 2022 2022 Trode debtors Other debtors Prepuyments ond occrued income Amount due from subsidiary 33,208 5,450 143,554 99,527 5,423 97,384 33,208 5,450 143,554 2,664 99,527 5,423 97,384 2,664 182,212 202,334 184,716 204,998 www.ogeukcheshiTe.org.uk 43 Registered chority no.. 1091608

ageuK 20. Creditors: amounts falling due within one year Group 2023 Charity 2023 2022 2022 Trode creditors Short term compensated obsences Other creditors and accruals Deferred income Toxotion ond sociol security costs 34,949 96,820 34,949 96,820 18,320 12,532 29,108 22,736 43,115 62,801 20,147 18,320 12,532 29,108 22,736 43,115 62,801 20,147 94,909 245,619 94,909 245,619 21. Deferred Incom• 2023 2022 Balance at l April 2022 Fees received Released to Statement of Financial Activities 62,801 49,900 116,849 328,162 183,5931 1382,2101 Balance at 31 March 2023 29,108 62,801 Income is deferred on the basis that the entitlement is dependent of the achievement of future project outcomes. Deferred income consists of Green Connections only12022.. £01 Included in the prior year deferred incorne is Men in Sheds incorne of £31,696,. winter pressures income of £19,000 and Ageing Better (Brightlifel of £12,105. 22. Financial commitments At 31 March 2023 the chority hod future minimum leose poyments under non-concelloble operoting leoses which expire as follows.. Land and buildings 2023 Land and buildings 2022 Group ond Chority Other 2023 Other 2022 Less the one year Between two ond five yeors Over five year5 54,778 118,500 110,083 283,361 53,844 127,500 145,583 326,927 www.ogeukcheshiTe.org.uk 44 Registered chority no.. 1091608

ageuK 23. Movement of funds Balance at Incoming l April resources 2022 Expended resources Transfers Balance at 31 March 2023 Unrestricted funds Generol funds Designated funds Comfort funds IT, communicotions ond digitol Governonce review Dotu- Power Bl I Chority log Retail shops refurbishment Trustee recruitment Staff wellbeing Castle Gorden Cyber Security ond Insuronce Colloboration Costs Furniture Bright Memories I Castle Show our Value NBV assets 516,257 1,284,466 11,400,977) 24,458 424,204 203 4,906 3,000 10,000 16,491 5,000 4,000 15,000 12031 14,0961 140 17,.1501 18,4911 13,5001 1,044 115,0001 2,000 25,000 3,140 12,8501 8,000 11,5001 11,0441 4,000 2,000 25,000 5,000 3,000 115,4521 5,940 5,000 3,000 14,599 488,943 30,051 604,908 1,284,466 (1,406,371) Restricted funds Vauxhall gifts fund Men in Sheds Ageing Better IBrightlifel Weor Purple Informotion ond Advice Connect All Dementia day seNices Green Connections Shoring Time 1,947 1401 118,0771 153,1821 1,907 24,017 53,182 15,9401 6,110 6,110 6,680 20,240 45,000 7,428 20,792 13,500 113,5601 146,1821 110,8551 119,6421 113,5001 1,182 3,427 I,Iso 12,666 184,159 1175,038) (5,940) 15,847 Endowment funds Permonent endowment Expendable endowment 25,000 261,963 1,262 286,963 1,262 904,538 1,469,887 (1,581,409) 12,6661 901,871 25,000 263,225 288,225 793,015 12,6661 790,349 Total Charity funds Non charitable trading fund Total group funds 1,469,887 11,581,409) www.ogeukcheshiTe.org.uk 45 Registered chority no.. 1091608

ageuK Name of fund Description, nature and purpDSed of fund Generalfund The'free, reserves after allowing for all designated fund5 Designated funds Comfort funds This fund is no longer needed os funding for delivery of the doy centres has stopped IT, communications and digital Office 365 now fully implemented. Reduction in staffing numbers hos reduced the need for an IT replacement progromme A commitment with solicitors to complete o Teview of our Memorondum and Articles of Association. This is still ongoing with an estimate of costs to completion The recruitment of an experienced Data Manager has negated the need for this designation Our shops ore old ond doted, in need of o refit ond brand updote to ensure maximum impact and income potential. This designation will support this. This is to cover 4 shops whilst our Northwich premises are to be knocked through Three new trustees were recruited during 2022123 Once landscaping designs have been produced external funding will be sought for this work. An area of increased risk to the organisation. A designated fund to support the implementotion of cyber insurunce ond additional security where appropriate leg multi factor authenticotionl A fund to support pursuing closer collaboration with Age UK Cheshire East Designated funds to replace tables which are becoming unsafe and chairs which are old and worn Governonce Review Data - Power Bl and Charity Log Retail Shops refurbishment Trustee Recruitment Castle Garden Cyber security and insuronce Collaboration Costs Furniture Bright Memories I Castle Show our Value Funding for the production of short videos to demonstrate our volue by telling our story and presenting case studies NBV assets A designation for the net book value of the organisation's a55etS. Restricted funds Vouxholl gifts fund A fund to provide emergency old to older people in need. A small fund to deliver Arts Projects across Cheshire West and Chester Wear Purple Connect All Restricted funding for digital inclusion in Western Cheshire. Funding due to end Morch 2023 www.ogeukcheshiTe.org.uk 46 Registered chority no.. 1091608

ageuK Comparative information in respect of the preceding period is as follows: Balance at 31 March 2022 Balance at l April 2021 Incoming resources Expended resources Tronsfers Unrestricted funds General funds Designated funds Comfort funds IT, communications and digital Orgonisotional development Leose negotiations Dementio doy service Ellesmere Port Men in Sheds rent Governonce review Doto- Power Bl I Chority log Retail shops refurbishment Trustee recruitment Advocacy service deficit Staff wellbeing Costle Garden NBV assets 595,464 1,291,422 11,464,509 93,880 516,257 1,777 5,331 12,446 3,800 8,403 7,717 2,000 25,000 18,000 3,000 50,000 10,000 11,5741 14251 203 4,906 112,4461 12501 13,5501 18,4031 17,7171 11,2501 16,2001 11,5091 2,250 18,8001 3,000 10,000 16,491 5,000 2,000 144,3331 14,1911 15,000 132,3101 15,6671 11,8091 4,000 15,000 30,051 62,361 805,299 1,291,422 (1,502,613) 10,800 604,908 Restricted funds Vouxhall gifts fund Men in Sheds Ageing Better IBrightlifel Wear Purple Informotion and Advice Connect All Dementia day services Folls Prevention IWCCCGI Shoring Time Voluntory income 2,167 12201 1112,5661 1256,3471 11,3591 124,0001 143,8181 121,5731 115,6761 17,8531 16,6001 (490,012) 1,947 112,566 267.145 110,7981 7,469 6,110 24,000 45,000 25,000 15,678 7,853 1,182 3,427 121 6,600 16,236 497,242 110,8001 12,666 Endowment funds Permonent endowment Expendable endowment 25,000 261,933 286,933 25,000 261,963 286,963 30 30 Total Charity funds 1,108,468 12,6661 1,788,694 (1,992,625) 904,537 12,6661 Non choritable trading fund Total group funds 1,105,802 1,788,694 (1,992,625) 901,871 www.ageukcheshiTe.org.uk 47 Registered charity no.. 1091608

ageuK 24. Analysis of group net assets between funds Fund balances at 31 March 2023 ore represented by Tongible fixed assets Cash at Bank and in Hand Generul Designated Endowment fund funds funds Restrirted funds Totol funds 336,541 14,599 351,140 76,942 288,225 113,2611 351,906 Other net current osset5111iabilitiesl 8,055 50,140 29,108 87,303 Total 421538 64,739 288,225 15,847 790,349 25. Reconciliation of net movement in funds to net cash flow from operating activities Group 2023 Charity 2023 2022 2022 Net movement in funds Add bock lossesl (deduct goinsl on investments Add back depreciation charge Add back loss on disposal of assets Deduct interest income shown in investing activities Decreose lincreasel in debtors Increose Idecreosel in creditors Net cash used in operating activities 1111,5221 1203,9311 1111,5221 1203,9311 16,936 14,560 17,8481 30,771 16,936 14,560 17,8481 30,771 3,914 6,664 13,9141 6,664 14,0571 20,123 1150,7101 14731 128,2811 152,7871 14,0571 20,123 1150,7101 14731 128,2811 152,7871 1210,757) (255,885) (210,757) (255,885) 26. Ultimate Parent Undertaking The ultimote POTent undertoking is Age Concern Cheshire o choritoble compony incorporated in the UK. Details of the purpose ond activities of the parent undertaking are disclosed in the Report of the Trustees. The public can obtain a copy of the consolidated financial statements from the charity's website www.ageukcheshire.org.uk. www.ogeukcheshiTe.org.uk 48 Registered chority no.. 1091608