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2024-03-31-accounts

Company number: 04249530 Charity number: 1091547

REDBRIDGE CITIZENS ADVICE BUREAU (Operating as Citizens Advice Redbridge) (A company limited by guarantee)

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2024

NfP Accountants Ltd

REDBRIDGE CITIZENS ADVICE BUREAU

(Company limited by guarantee no. 04249530, registered charity no. 1091547)

REPORT AND FINANCIAL STATEMENTS For the year ended 31 March 2024

CONTENTS
Page
Reference and administrative Information 1
Trustees' Annual Report 2
Independent Examiner's report 9
Statement of financial activities 11
Balance sheet 12
Statement of cash flows 13
Notes to the financial statements 14

REDBRIDGE CITIZENS ADVICE BUREAU

REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS

For the year ended 31 March 2024

Trustees Abirede Olapade – Chair
Adesola Orimalade
Bernard Hunter
Dr Ebenezer Anjorin
Royston Emmett
Alan Jeffery
Dr Cyril Onwubiko
Alison Sheppard
Nadia Qayum
Mandy Roberts
Chief executive Susanne Rauprich
Company Secretary Susanne Rauprich
Registered name Redbridge Citizens Advice Bureau
Operating name Citizens Advice Redbridge
Charity reg. no. 1091547
Company reg. no. 04249530
Registered office 1st Floor Redbridge Central Library
Clements Road
Ilford
Essex
IG1 1EA
Independent Examiner Charles Ssempijja, FCA
NFP Accountants Ltd
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
Bankers Natwest Plc
50 Ilford Hill
Essex
IG1 2AT

1

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

The trustees present their annual report and financial statements of the charity for the year ended 31 March 2024. Reference and administrative information set out on page 1 forms part of this report. The financial statements comply with current statutory requirements, the charity's governing document, and the Statement of Recommended Practice - Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102.

STRUCTURE, GOVERNANCE AND MANAGEMENT

a. Constitution and governing document

Redbridge Citizens Advice Bureau is a registered charity and a company limited by guarantee. The registered name of the Charity is Redbridge Citizens Advice Bureau. However since 2015 the Charity has used the operating name of Citizens Advice Redbridge. The Charity was incorporated as a company limited by guarantee on 10 July 2001, company number 04249530. The charity’s registration number is 1091547.

The charity is governed by its Memorandum and Articles of Association dated 10 July 2001, last amended June 2022.

The governance of the charity is the responsibility of the Trustees. Day to day management is by the CEO, who draws on the support and expertise of the highly experienced Board of Trustees as needed.

b. Method of appointment or election of Board of Trustees

Trustees are elected and co-opted under the terms of the Memorandum and Articles of Association. Regular reviews are held to identify any expertise gaps within the Board of Trustees and appointments are made where required to strengthen the Board of Trustees, subject to all trustees’ approval.

When it is necessary to appoint new trustees, due to either a trustee stepping down or a gap in expertise in the board is identified, recruitment will be done via volunteer and trustee recruitment websites and services such as Reach Volunteering or the local volunteer bureau. Applicants will have the opportunity to meet the chief executive informally, and then undergo a formal interview process during which their application will be assessed against a trustee role description and person specification agreed by the board of trustees. If successful, they will be invited to attend a board meeting at which they will be co-opted with the view of being elected at the following AGM by members.

No other person or external body is entitled to appoint any trustees of the charity. The Trustees who served during the period and after the yearend are shown on page 1.

c. Policies adopted for the induction and training of Board of Trustees

The charity provides new trustees with an induction pack and mentoring from the Chair. The charity has limited resources for formal training of the trustee body. However, on-going training opportunities are announced to trustees when these become available pro bono.

2

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

d. Related party relationships

The Charity has considered the disclosure requirements of the SORP for related party relationships. Citizens Advice Redbridge is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board in order to fulfil its charitable objects and comply with the national membership requirements.

All trustees give their time voluntarily and receive no benefits from the charity. Any expenses reclaimed from the charity are set out in note 6 to the accounts.

Trustees are required to disclose all relevant interests and register them with the Chair of Trustees and to withdraw from decisions where a conflict of interest arises.

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

e. Remuneration policy for key management personnel

In line with our pay policy, the pay of the charity’s Chief Executive is reviewed annually along with that of all staff, and normally increased in accordance with London local government pay rates, depending on affordability. The trustees also draw on their knowledge of the sector and common practice in other charities of similar size to ensure that the remuneration set is fair and not out of line with that generally paid for similar roles.

f. Risk management

The Board of Trustees fully accepts its responsibilities for ensuring that the major risks to which the Charity is exposed are identified, and that there are systems and procedures in place to mitigate those risks.

The Charity is continually monitoring and managing its risk and ensuring action plans are in place to mitigate its key risks. A risk register is in place and is reviewed regularly.

OBJECTIVES AND ACTIVITIES FOR THE PUBLIC BENEFIT

a. Purposes and aims

The charity’s objects are to promote any charitable purpose for the benefit of the community in the London Borough of Redbridge by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress, and achieve this by the provision of: free, confidential, impartial and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively.

3

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

b. Principal activities

The charity's main activities and who it tries to help are described below. All its charitable activities focus on the provision of free, confidential, independent and impartial advice, information and counselling for members of the public and are undertaken to further Citizen Advice Redbridge’s charitable purposes for the public benefit.

Apart from our self-referral general advice service, we run the following projects, sponsored as shown:

c. Public benefit

The Board of Trustees confirm that they have complied with their duty to have due regard to the guidance on public benefit published by the Charity Commission in exercising their powers or duties.

ACHIEVEMENTS AND PERFORMANCE: REVIEW OF ACTIVITIES FOR THE YEAR

The trustees review the aims, objectives and activities of the charity each year. This report looks at what the charity has achieved and the outcomes of its work in the reporting period. The trustees report the success of each key activity and the benefits the charity has brought to those groups of people that it is set up to help.

The review also helps the trustees ensure the charity’s aims, objectives and activities remained focused on its stated purposes.

The trustees have referred to the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing the charity’s aims and objectives and in planning its future activities. In particular, the trustees consider how planned activities will contribute to the aims and objectives that have been set.

Following changed working arrangements that became necessary due to the Covid-19 pandemic, Citizens Advice Redbridge continued to deliver most of its services from the homes of advisers, using phone and email as the main advice channels. Face-to-face advice services are provided by appointment at Hub Central, a public space on the second floor of the Redbridge Central Library shared with Work Redbridge. Other face-to-face advice services are available at a range of outreach locations, normally provided by a partner organisation.

Our administrative space is located at our South Woodford office.

The following projects, activities and events took place during the year under review:-

We continued to face high demand for our services as Redbridge residents continued to feel the impact of the cost-of-living crisis. This added to the complexity of issues that clients presented. In particular, clients needed more help with benefit and debt issues, as well as housing issues.

4

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

Clients access our services through different channels. Self-referring clients use Adviceline, a phone advice service with a dedicated freephone number for Redbridge residents (0808 278 7872). These calls are answered by our Adviceline volunteers and when they are not available, by a national overflow service. This means that our phone advice services are available from Monday to Friday, 9am to 5pm. We also contribute to the Adviceline Overflow service, enhancing national capacity by taking an additional 50 calls and 25 emails/chats every month. Clients can also send an email requesting advice via our website contact form, which is answered by our email volunteers. Most of our clients can be helped through these remote advice channels. However, some clients require more in-depth case work and where that is the case, we can offer face-to-face appointments at Hub Central, refer internally to our employment law solicitor or housing specialist, or externally to solicitor firms who partner with and deliver pro-bono advice covering housing and family law. Other clients reach us through established referral routes linked to partnership projects and outreach provision. Through all these routes, we helped 4,069 clients, dealt with 2,081 in-depth cases presenting 9,890 issues. These figures reflect a slight increase in client numbers though the number of indepth cases we have seen have risen significantly as have financial outcomes over last year: combined service outcomes for local residents totalled £3,438,616 which consisted mainly of benefits and grants.

Demand regularly outstrips the services we can provide and accessibility continues to be a key issue for our work. Whilst phone and email advice allows us to meet the needs of most clients there are limitations with regards to meeting the needs of clients who have communication or other needs that cannot be met through phone and email advice. In 2023/24 we made great efforts to increase our face-to-face advice services and make services available in an increasing number of outreach locations.

Of all the people we helped, 54% of the people stated they had a disability or long-term health condition, which is a slight decrease from the previous year (60%). 69% came from a minoritised ethnic background, significantly more than in the previous year (63%).

Our Research and Campaigns activity benefits from close collaboration with Citizens Advice Havering, as we combined and complemented our contribution to national campaigns and local initiatives to improve policies and practices adversely affecting our residents. We continued our collaboration and partnership with the London cluster group.

Our volunteers continue to be the backbone of our advice service and we regularly recruit new volunteers to a range of roles. Volunteers carry out a range of different roles, helping with advice, reception, research and campaigns, and communication. The recruitment and retention of volunteers remains a continuous challenge as many of our volunteers move on to paid employment once they have experience and others are only available for a limited time. Despite this, we benefited from the service of 36 volunteer advisers and 17 volunteers in administrative and supporting roles. In addition, there were 40 volunteers in training.

The London Borough of Redbridge funds two Housing outreach projects to improve the financial situation of tenants and to prevent homelessness. Our adviser supported volunteers to deal with referrals, mainly by email and telephone. In total, we advised 184 clients. These were complex cases that in the main could not be resolved immediately but required several activities. We were able to assist clients achieve income gains of £438,879.

5

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

Our GP Outreach Project (funded by City Bridge Trust) came to an end after five years of partnership work at the end of September 2023. Up until that time, we continued to deliver support mainly remotely, advising clients by telephone and email. We saw some clients face to face at Loxford Polyclinic. The number of referral partners continued to increase in line with project targets and as expected, this impacted on referral rates. Feedback from clients, referral partners and social prescribers demonstrates that the service continued to play a valuable role in freeing up clinical time by providing a much-needed source of quality advice and support on a range of social welfare problems, leading to positive impacts on health and wellbeing. It was therefore good to see that the North East London Foundation Trust (NELFT) provided funding for a continuation project to help reduce health inequalities in Redbridge. In the first six months of this new project, we managed to support 460 clients.

Our Trust for London Employment project continued and we offered generalist advice on employment in response to 384 employment issues. In addition, we supported 84 clients with more in-depth casework. This mainly helped clients in need of support that couldn't be readily accessed via other services, for example due to the associated costs or because of the complexity of the issues and the client’s individual support needs.

Our partnership with the Redbridge Foodbank is going from strength to strength. With the help of a Financial Inclusion grant from the Trussell Trust, we are working on two partnership projects. This allowed us to support Foodbank clients with two advisers. Our advisers took referrals from the Foodbank, and with the help of the advice provided, clients were given support in addressing the issues that necessitated the use of food vouchers. In total, we helped 555 clients and achieved £866,763 in financial gain, a significant increase from the previous year. The main issues they presented were benefit, debt and housing. A large number of clients also required advice on immigration and asylum issues.

The Cost of Living Crisis Prevention project supported by the Greater London Authority (GLA) and the London Citizens Advice moved into its second year. As part of the project we delivered the Advice First Aid programme in Redbridge, training small community groups in the principles of advice giving and linking them into a network of advice agencies. Two advisers offer advice in a range of locations to residents who are affected by the crisis, helping 731 clients during the year and achieving £838,338 in financial outcomes.

Crisis support has become increasingly important to our clients and the number of foodbank and fuel vouchers we issue has increased significantly. Thankfully our services are all geared up to provide this lifeline to clients.

6

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

FINANCIAL REVIEW

a. Summary

The statement of Financial Activities shows income of £618,006 for the year (2023 - £407,598). This year, the charity achieved net income of £145,869 (2023 - net expenditure of £89,953).

At 31 March 2024, total funds were £223,328 of which £223,328 represented unrestricted reserves (2023 - £77,459). All of the charity expenditure is spent on its charitable activities.

b. Reserves Policy

The trustees believe that Citizens Advice Redbridge (CAR) should hold financial reserves in order to ensure that the charity can continue to operate and meet the needs of clients in the event of unforeseen circumstances and financial risk. Trustees have taken into account the reliability and continuance of future funding, timing of cash flows and working capital requirements, cover for unplanned emergency works and potential liabilities to staff in the event of the closure of a particular activity.

Given the growth in income and expenditure, and to secure the future of services, trustees decided to set aside three months operating expenditure. For 2023-24, this equates £118,000.

The actual free reserves as at 31 March 2024 were £223,328. This is higher than the required level due to a legacy gift. The charity expects to use this gift to fund much needed services and expects that reserves will reduce to required levels over the course of two years.

c. Going Concern

After making appropriate enquiries, the trustees have a reasonable expectation that the charitable company will have adequate resources to continue in operational existence for the foreseeable future.

TRUSTEES RESPONSIBILITIES

The charity trustees (who are also the directors of Redbridge Citizens Advice Bureau for the purposes of company law) are responsible for preparing a trustees’ annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

7

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

TRUSTEES' ANNUAL REPORT

For the year ended 31 March 2024

Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and the group and of the incoming resources and application of resources, including the income and expenditure, of the charitable group for that period. In doing so the trustees are required to:

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and the group and hence taking reasonable steps for the prevention and detection of fraud and other irregularities.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

PREPARATION OF THE REPORT

In preparing this report, the Board of Trustees have taken advantage of the small companies exemptions provided by section 415A of the Companies Act 2006.

INFORMATION ASSURANCE STATEMENT

The trustee board of Citizens Advice Redbridge oversees the information security of all personal information of our clients, staff, funders and strategic partners that is processed. Citizens Advice Redbridge holds joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the UK General Data Protection Regulation and Data Protection Act 2018.

APPROVAL

This report was approved by the Trustees on 13 November 2024 and signed on its behalf by:

…………………………………………………

Abirede Olapade Chair

8

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES For the year ended 31 March 2024

I report on the accounts of the charity for the year ended 31 March 2024 set out on pages 11 to 23.

Respective responsibilities of the Trustees and examiner

As the trustees of the charitable company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’). You are satisfied that the accounts of the Company are not required by charity or company law to be audited and have chosen instead to have an independent examination.

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of the Company’s accounts carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Independent examiner’s statement

Since the Company’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I can confirm that I am qualified to undertake the examination because I am a registered member of ICAEW which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

/Continued…

9

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES For the year ended 31 March 2024

…/Continued

Departure from the 2008 Regulations

I understand that the financial statements have been prepared to give a 'true and fair' view, and have departed from the Charities (Accounts and Reports) Regulations 2008, only to the extent required to provide a 'true and fair view'. This departure has involved following SORP 2015 FRS102, rather than the Accounting and Reporting by Charities: Statement of Recommended Practice effective from 1 April 2005 (SORP 2005), which is referred to in the exitent regulations, but has since been withdrawn.

Conclusion

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Charles Ssempijja, FCA

NfP Accountants Ltd Chartered Accountants 3rd Floor, 86-90 Paul Street London EC2A 4NE Date: ………………………...

10

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

STATEMENT OF FINANCIAL ACTIVITIES

(incorporating Income and Expenditure Account & Statement of Total Realised Gains and Losses) For the year ended 31 March 2024

Unrestricted
Funds
Note
2024
£
INCOME FROM
Donations, grants and legacies
General donations
145,401
Charitable activities
2
120,728
1,736
3
31,328
TOTAL INCOME
299,193
EXPENDITURE ON:
Charitable activities
4
GP Outreach Project
-
Homes for Ukrainian Refugees
-
Employment Law Project
-
Housing Advice Project
31,000
Youth Innovation Project
-
Cost of Living Crisis Prevention
Project
-
EUSS Project
-
Food Bank Advice Project
-
Volunteering Pathways Project
-
Community Resilience Project
-
Winter Hardship Fund
-
NHS Inequalities Project
-
General Advice
122,324
153,324
Fundraising costs
-
TOTAL EXPENDITURE
153,324
145,869
Transfer between funds
14
-
NET MOVEMENT IN FUNDS
145,869
RECONCILIATION OF FUNDS
TOTAL FUNDS AT 1 APRIL 2023
77,459
TOTAL FUNDS AT 31 MARCH 2024
223,328
£
Net income / (expenditure)
Investment income: bank interest
Other income		 Unrestricted
Funds
Note
2024
£
INCOME FROM
Donations, grants and legacies
General donations
145,401
Charitable activities
2
120,728
1,736
3
31,328
TOTAL INCOME
299,193
EXPENDITURE ON:
Charitable activities
4
GP Outreach Project
-
Homes for Ukrainian Refugees
-
Employment Law Project
-
Housing Advice Project
31,000
Youth Innovation Project
-
Cost of Living Crisis Prevention
Project
-
EUSS Project
-
Food Bank Advice Project
-
Volunteering Pathways Project
-
Community Resilience Project
-
Winter Hardship Fund
-
NHS Inequalities Project
-
General Advice
122,324
153,324
Fundraising costs
-
TOTAL EXPENDITURE
153,324
145,869
Transfer between funds
14
-
NET MOVEMENT IN FUNDS
145,869
RECONCILIATION OF FUNDS
TOTAL FUNDS AT 1 APRIL 2023
77,459
TOTAL FUNDS AT 31 MARCH 2024
223,328
£
Net income / (expenditure)
Investment income: bank interest
Other income		 Restricted
Funds
2024
£
-
318,813
-
-		 Total
Funds
2024
£
145,401
439,541
1,736
31,328		 Unrestricted
Funds
2023
£
180
116,195
346
31,597		 Restricted
Funds
2023
£
-
259,280
-
-		 Total
Funds
2023
£
180
375,475
346
31,597
299,193 318,813 618,006 148,318 259,280 407,598
24,500
30,000
48,500
-
-
41,500
3,828
55,026
62,209
-
-
53,250
-		 24,500
30,000
48,500
31,000
-
41,500
3,828
55,026
62,209
-
-
53,250
122,324		 -
-
-
31,000
12,695
-
-
-
-
-
-
-
153,669		 61,203
-
51,862
-
-
24,000
69,449
33,278
-
18,586
39,305
-
-		 61,203
-
51,862
31,000
12,695
24,000
69,449
33,278
-
18,586
39,305
-
153,669
153,324
-		 318,813
-		 472,137
-		 197,364
2,504		 297,683
-		 495,047
2,504
153,324 318,813 472,137 199,868 297,683 497,551
145,869 - 145,869 (51,550) (38,403) (89,953)
- - (5,336) 5,336 -
145,869 - 145,869 (56,886) (33,067) (89,953)
77,459 - 77,459 134,345 33,067 167,412
223,328
£		 Nil
£		 223,328
£		 77,459
£		 Nil
£		 77,459
£

The annexed notes form part of these financial statements

11

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

(Registered charity number 1091547, Registered company number 04249530)

STATEMENT OF FINANCIAL POSITION

As at 31 March 2024

Notes
CURRENT ASSETS
Prepayments and other debtors
12
Cash at bank and in hand
CREDITORS: amounts falling due
within one year
13
NET CURRENT ASSETS
NET ASSETS
FUNDS
Restricted funds
14
Unrestricted funds:
General fund
14
TOTAL CHARITY FUNDS		 2024
£
£
103,868
185,068
288,936
(65,608)
223,328
223,328
£
-
223,328
223,328
223,328
£		 £
86,663
46,922		 2023
£
77,459
133,585
(56,126)
223,328 77,459
77,459
£
-
77,459
77,459
£

The directors are satisfied that the company is entitled to exemption from the requirement to obtain an audit under section 477 of the Companies Act 2006.

The members have not required the company to obtain an audit in accordance with section 476 of the Act.

The directors acknowledge their responsibility for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of accounts.

The financial statements have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities 2015 FRS 102, Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102), taking advantage of the small entities provisions of Section 1A, and the Charities Act 2011.

The financial statements were approved, and authorised for issue, by the Trustees on 13 November 2024 and signed on their behalf by:-

ABIREDE OLAPADE, Chair

The annexed notes form part of these financial statements

12

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

STATEMENT OF CASH FLOWS For the year ended 31 March 2024

£
£
Cash flows from operating activities
Net income / (expenditure) for the year
145,869
Add back depreciation
-
145,869
Net cash provided by / (used in) operating activities
(Increase)/decrease in debtors
(17,205)
Increase/(decrease) in creditors
9,482
(7,723)
Cash flows from investing activities
Purchase of fixed assets
-
Cash flows from financing activities
-
Change in cash and cash equivalents in the year
138,146
Cash and cash equivalents at the beginning of the year
46,922
Cash and cash equivalents at the year end
185,068
2024		 2023 2023
£
(89,953)
884
(43,316)
(31,121)		 £
(89,069)
(74,437)
-
-
(163,506)
210,428
46,922

13

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

1. ACCOUNTING POLICIES

Basis of preparation of financial statements

The financial statements have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to these accounts. The financial statements have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities 2015 FRS 102, Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Charities Act 2011.

Reconciliation with previously Generally Accepted Accounting Practice (GAAP)

The trustees have not identified any opening balances or amounts in comparative income and expenditure that require to be restated in accordance with the requirements of FRS 102, on reconciliation of opening balances and net income / (expenditure), under FRS 102 compared to the balances, and net income / (expenditure) under previous GAAP. The transition date was 1 April 2014.

Public benefit entity

The charitable company meets the definition of a public benefit entity under FRS 102.

Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern.

Key judgements that the charity has made which have a significant effect on the accounts include estimating income and expenditure for the next 12 months.

Income

Income is recognised when the charity has entitlement to the funds: this is when any performance conditions attached to the income have been met, it is probable that the income will be received, and that the amount can be measured reliably.

Income is only deferred when: The donor specifies that the grant or donation must only be used in future accounting periods; or for performance related grants, where these are received in advance of the performances or specific event to which they relate.

Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

Fund accounting

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes.

14

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is considered all to relate to Charitable activities and includes the costs of delivering services undertaken to further the purposes of the charity and their associated support costs.

Allocation of support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, including salaries and overhead costs of the central function, is apportioned on a on the basis of staff time, to include the amount attributable to each activity. The allocation of support and governance costs is analysed in note 4.

Tangible fixed assets and depreciation

Tangible fixed assets (excluding investments) are stated at cost less depreciation. Fixed assets with an expected life of more than one year are included at cost and depreciated over four years.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

Cash at bank and in hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

15

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

2. INCOME FROM CHARITABLE ACTIVITIES

INCOME FROM CHARITABLE ACTIVITIES
London Borough of Redbridge:
Strategic Partners Grant (core funding)		 Unrestricted
Funds
2024
£
79,135		 Restricted
Funds
2024
£
-		 Total
Funds
2024
£
79,135		 Total
Funds
2023
£
65,000
DWP:
Kickstart funding		 - - - 12,695
Citizens Advice:
Core funding		 10,593 - 10,593 5,000
Energy Saving Trust:
Winter Hardship Fund		 - - - 19,153
London Borough of Redbridge:
HousingAdvice Project		 31,000 - 31,000 31,000
GLA (via subgrant from RCJ Advice):
Cost of LivingCrisis Prevention Project		 - 40,500 40,500 24,000
London Borough of Redbridge:
Homes for Ukrainian Refugees		 - 30,000 30,000 -
NHS North East London ICB:
NHS Inequalities Project		 - 53,250 53,250 -
London Borough of Redbridge (via subgrant from
the Home Office):
EUSS Project		 - 3,828 3,828 69,449
Redbridge Food Bank:
Food Bank Advice Project
 - 55,026 55,026 33,278
NAVCA (via subgrant from Redbridge CVS):
Cost-of-Living Fund		 - - - 2,500
Citizens Advice Wandsworth:
Crisis Prevention		 - 1,000 1,000 -
Trust for London:
Employment Law Project		 - 48,500 48,500 46,500
National Lottery Community Fund:
Pathways Project		 - 62,209 62,209 -
City Bridge Trust:
GP Outreach Project		 - 24,500 24,500 53,650
Trust for London (LCRF):
Community Resilience Project		 - - - 13,250
120,728
**£ **		 318,813
**£ **		 439,541
**£ **		 375,475
_£ _

16

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

3. OTHER INCOME

3. OTHER INCOME OTHER INCOME OTHER INCOME
4. CEO support for Citizens Advice Havering
Other income sources
ANALYSIS OF EXPENDITURE
Staff costs
Direct
costs
£
£
Charitable activities
GP Outreach Project
24,131
-		 Unrestricted
Funds
2024
£
30,988
340		 Restricted
Funds
2024
£
-
-		 Total
Funds
2024
£
30,988
340		 Total
Funds
2023
£
29,872
1,456
31,328
**£ **		 Nil
£		 31,328
**£ **		 31,328
_£ _
Governance
costs
£
-		 Support
costs
£
369		 Total 2024
£
24,500		 Total 2023
£
61,203
Homes for Ukrainian
Refugees		 30,000 - - - 30,000 -
Community Resilience
Project		 - - - - - 18,586
Volunteering Pathways
Project		 58,076 - 1,635 2,498 62,209 -
Youth Innovation Project - - - - - 12,695
EUSS Project 738 3,090 - - 3,828 69,449
Food Bank Advice Project 54,936 - - 90 55,026 33,278
Employment Law Project 48,051 357 - 92 48,500 51,862
HousingAdvice Project 30,577 - - 423 31,000 31,000
Cost of Living Crisis
Prevention Project		 40,775 156 - 569 41,500 24,000
Winter HardshipFund - - - - - 39,305
NHS Inequalities Project 42,834 - 1,635 8,781 53,250 -
General Advice 102,763 1,585 1,342 16,634 122,324 153,669
Fundraising costs
Governance costs
Support costs
432,881
-
-
-		 5,188
-
4,612
29,456		 4,612
-
(4,612)
-		 29,456
-
-
(29,456)		 472,137
-
-
-		 495,047
2,504
-
-
432,881
**£ **		 39,256
**£ **		 Nil
£		 Nil
£		 472,137
**£ **		 497,551
_£ _

17

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

Note 4 Continued: 2023

Charitable activities
GP Outreach Project
59,802		 Charitable activities
GP Outreach Project
59,802		 100 75 1,226 61,203
Helpto Claim Project
-		 - - - -
Community Resilience
Project
16,136		 2,450 - - 18,586
Youth Innovation Project
12,695		 - - - 12,695
EUSS Project
40,548		 27,721 68 1,112 69,449
Food Bank Advice Project
32,811		 80 22 365 33,278
Employment Law Project
50,076		 666 65 1,055 51,862
HousingAdvice Project
29,880		 - 65 1,055 31,000
Cost of LivingCrisis Preven
23,464		 536 - - 24,000
Winter HardshipFund 1,472 37,833 - - 39,305
General Advice 122,768 795 1,402 28,704 153,669
Fundraising costs
Governance costs
Support costs
389,652
-
-
-		 70,181
2,504
1,697
33,517		 1,697
-
(1,697)
-		 33,517
-
-
(33,517)		 495,047
2,504
-
-
389,652
_£ _		 107,899
_£ _		 Nil
£		 Nil
£		 497,551
_£ _

Of the total expenditure of £472,137, £153,324 (2023 - £199,868) was unrestricted expenditure, and £318,813 (2023 - £297,683) was restricted expenditure.

5. NET INCOME / (EXPENDITURE)

Net income / (expenditure) is stated after charging:-

Independent Examination

2024 2023
£ £
1,500 1,440

6. TRUSTEES' REMUNERATION AND EXPENSES

During the year, no trustees were remunerated for their work as trustees or for any other work undertaken for the charity (2023 - the same). In addition, no trustees were reimbursed for out of pocket expenses incurred on behalf of the charity (2023 - the same).

7. RELATED PARTY TRANSACTIONS

Other than the trustees and their close connections, there are no other reportable related parties or related party transactions to disclose for 2024 (2023 - none).

18

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

8. STAFF COSTS AND NUMBERS

Salary costs
Wages and salaries
Social security costs
Pension costs		 Unrestricted
Funds
2024
£
141,745
28,504
5,873		 Restricted
Funds
2024
£
256,759
-
-		 Total
Funds
2024
£
398,504
28,504
5,873		 Total
Funds
2023
£
355,939
28,038
5,675
176,122
**£ **		 256,759
**£ **		 432,881
**£ **		 389,652
_£ _

The average weekly number of staff on a head count basis was 13 (2023 - 14).

The total employee benefits including pension contributions of the key management personnel were £59,743 (2023 - £51,275).

No employee earned more than £60,000, including benefits, during the year (2023 - the same).

8. GOVERNANCE COSTS

Independent Examination
Trustees' meetings
Legal and professional costs
Other governance costs		 2024
£
1,500
1,720
1,007
385		 2023
£
1,440
-
2,500
257
4,612
**£ **		 4,197
_£ _

9. ANALYSIS OF SUPPORT COSTS

The amounts included in support costs, representing expenses of a general general nature in support of the charity's activities and included in total expenses above, were as follows:-

Other staffing & volunteer costs
Office costs
Premises costs
Other		 2024
£
2,172
23,887
2,893
504		 2023
£
3,190
27,738
2,126
463
29,456
**£ **		 33,517
_£ _

Support and governance costs are allocated to a particular activity where the cost relates directly to that activity. The cost of overall direction and administration of each activity, including salaries and overhead costs of the central function, is apportioned on a on the basis of staff time, to include the amount attributable to each activity.

19

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

10. TANGIBLE FIXED ASSETS

TANGIBLE FIXED ASSETS
Cost
At 1 April 2023 and 31 March 2024
Depreciation
At 1 April 2023
At 31 March 2024
Net book value
At 31 March 2023
At 31 March 2024
CASH AT BANK AND IN HAND
Current accounts
Term deposit accounts
Petty cash
DEBTORS
Due within one year
Trade debtors
Prepayments
Accrued income		 Computer
equipment
£
34,077		 Fixtures &
fittings
£
30,714		 Total
£
64,791
34,077 30,714 64,791
34,077 30,714 64,791
Nil
£		 Nil
£		 Nil
£
Nil
£		 Nil
£		 Nil
£
2024
£
184,704
10
354		 2023
£
46,558
10
354
185,068
**£ **		 46,922
_£ _
2024
£
78,283
797
24,788		 2023
£
50,323
1,757
34,583
103,868
**£ **		 86,663
_£ _

11. CASH AT BANK AND IN HAND

12. DEBTORS

20

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR

CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade creditors
Social security and other taxes
Net wages control
Pension payable
Accruals
Other creditors
Deferred grant income
Deferred income
Balance at 1 April 2023
Amount released to incoming resources
Amount deferred in the year: grant for next financial year received in advance
Balance at 31 March 2024		 2024
£
3,015
-
7
3,985
1,500
2,477
54,624		 2023
£
5,200
9,321
7
3,614
1,440
2,477
34,067
65,608
**£ **		 56,126
_£ _
34,067
(34,067)
54,624		 54,718
(54,718)
34,067
54,624
**£ **		 34,067
_£ _

21

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

14. STATEMENT OF FUNDS

STATEMENT OF FUNDS STATEMENT OF FUNDS STATEMENT OF FUNDS STATEMENT OF FUNDS
Brought
Incoming
Resources
Forward
Resources
Expended
£
£
£
RESTRICTED FUNDS		 Transfers and
investment
gains/(losses)
£		 Carried
Forward
£
-
24,500
(24,500)
City Bridge Trust
GP Outreach Project		 - -
-
48,500
(48,500)
Trust for London
Employment Law Project		 - -
NHS North London ICB
-
52,097
(52,097)
NHS Inequalities		 - -
The National Lottery Community Fund
-
62,209
(62,209)
Volunteering Pathways Project		 - -
London Borough of Redbridge (via subgrant from the Home Office)
-
3,828
(3,828)
EUSS Project		 - -
Redbridge Foodbank (via subgrant from The Trussell Trust)
-
56,179
Foodbank Advice Project		 (56,179) - -
Trust for London:
Community Resilience Project		 - - - - -
Citizens Advice Wandsworth
Crisis Prevention		 - 1,000 (1,000) - -
RCJ
Crisis Prevention		 - 40,500 (40,500) - -
London Borough of Redbridge
Homes for Ukrainian Refugees		 - 30,000 (30,000) - -
SUMMARY OF FUNDS
Unrestricted funds:-
General Funds
Restricted Funds
Nil
£		 318,813
**£ **		 (318,813)
£		 Nil
£		 Nil
£
77,459
-		 299,193
318,813		 (153,324)
(318,813)		 -
-		 223,328
-
77,459
**£ **		 618,006
**£ **		 (472,137)
£		 Nil
£		 223,328
**£ **

22

REDBRIDGE CITIZENS ADVICE BUREAU

(Operating as Citizens Advice Redbridge)

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

15. ANALYSIS OF NET ASSETS BETWEEN FUNDS

ANALYSIS OF NET ASSETS BETWEEN FUNDS
Net current assets Unrestricted Funds
Designated
General
Funds
Funds
£
£
-
223,328
Nil
£
223,328
**£ **		 Restricted
Funds
£
-		 Total
Funds
£
223,328
Nil
£		 223,328
**£ **		 Nil
£		 223,328
**£ **

16. OPERATING LEASE COMMITMENTS

Annual commitment for operating leases:-

- Not later than 1 year
- Later than 1 year and not later than 5 years
- Later than 5 years		 Premises Premises Telephone Telephone
2024
£
-
-
-		 2023
£
-
-
-		 2024
£
-
-
-		 2023
£
1,411
-
-
Nil
£		 Nil
£		 Nil
£		 1,411
_£ _

23

Redbridge Citizens Advice Bureau

Detailed statement of financial activities For the year ended 31 March 2024

The following information does not form part of the statutory accounts.

24

REDBRIDGE CITIZENS ADVICE BUREAU (company limited by guarantee number 04232131)

DETAILED STATEMENT OF FINANCIAL ACTIVITIES For the year ended 31 March 2024

INCOME FROM
Gifts, donations and legacies
General donations
Charitable activities
London Borough of Redbridge:
Strategic Partners Grant(core funding)
DWP:
Kickstart funding
Citizens Advice:
Core funding
Energy Saving Trust:
Winter HardshipFund
London Borough of Redbridge:
HousingAdvice Project
GLA (via subgrant from RCJ Advice):
Cost of LivingCrisis Prevention Project
London Borough of Redbridge:
Homes for Ukrainian Refugees
NHS North East London ICB:
NHS Inequalities Project
London Borough of Redbridge (via subgrant from the Home Office):
EUSS Project
Redbridge Food Bank:
Food Bank Advice Project
NAVCA (via subgrant from Redbridge CVS):
Cost-of-LivingFund
Citizens Advice Wandsworth:
Crisis Prevention
Trust for London:
Employment Law Project
National Lottery Community Fund:
Pathways Project
City Bridge Trust:
GP Outreach Project
Trust for London (LCRF):
CommunityResilience Project
Bank interest received
Contract income
Other income
TOTAL INCOME		 INCOME FROM
Gifts, donations and legacies
General donations
Charitable activities
London Borough of Redbridge:
Strategic Partners Grant(core funding)
DWP:
Kickstart funding
Citizens Advice:
Core funding
Energy Saving Trust:
Winter HardshipFund
London Borough of Redbridge:
HousingAdvice Project
GLA (via subgrant from RCJ Advice):
Cost of LivingCrisis Prevention Project
London Borough of Redbridge:
Homes for Ukrainian Refugees
NHS North East London ICB:
NHS Inequalities Project
London Borough of Redbridge (via subgrant from the Home Office):
EUSS Project
Redbridge Food Bank:
Food Bank Advice Project
NAVCA (via subgrant from Redbridge CVS):
Cost-of-LivingFund
Citizens Advice Wandsworth:
Crisis Prevention
Trust for London:
Employment Law Project
National Lottery Community Fund:
Pathways Project
City Bridge Trust:
GP Outreach Project
Trust for London (LCRF):
CommunityResilience Project
Bank interest received
Contract income
Other income
TOTAL INCOME		 Total Funds
2023/24
£
145,401
79,135		 Total Funds
2022/23
£
180
65,000
DWP:
Kickstart funding		 - 12,695
Citizens Advice:
Core funding		 10,593 5,000
Energy Saving Trust:
Winter HardshipFund		 - 19,153
London Borough of Redbridge:
HousingAdvice Project		 31,000 31,000
GLA (via subgrant from RCJ Advice):
Cost of LivingCrisis Prevention Project		 40,500 24,000
London Borough of Redbridge:
Homes for Ukrainian Refugees		 30,000 -
NHS North East London ICB:
NHS Inequalities Project		 53,250 -
London Borough of Redbridge (via subgrant from the Home Office):
EUSS Project		 3,828 69,449
Redbridge Food Bank:
Food Bank Advice Project		 55,026 33,278
NAVCA (via subgrant from Redbridge CVS):
Cost-of-LivingFund		 - 2,500
Citizens Advice Wandsworth:
Crisis Prevention		 1,000 -
Trust for London:
Employment Law Project		 48,500 46,500
National Lottery Community Fund:
Pathways Project		 62,209 -
City Bridge Trust:
GP Outreach Project		 24,500 53,650
Trust for London (LCRF):
CommunityResilience Project		 - 13,250
439,541
1,736
-
31,328
618,006
375,475
346
-
31,597
407,598

25

REDBRIDGE CITIZENS ADVICE BUREAU (company limited by guarantee number 04232131)

DETAILED STATEMENT OF FINANCIAL ACTIVITIES For the year ended 31 March 2024

EXPENDITURE ON
Wages, NI & Pension
Accounting and payroll service
Recruitment
Subsistence/Refreshments
Training
Travel
Volunteer expenses
Other staff & volunteer costs
Marketing
Rent and rates
Heat and light
Cleaning
Insurance
Telephone
Printing, postage, and stationery
Publications and subscriptions
Equipment maintenance, repairs, and renewals
Depreciation
Trustees' meetings
Bank charges
Publicity and promotion
Other governance costs
Independent examination
Legal and professional fees
Delivery Partners Expenses
Sundry expenses
TOTAL EXPENDITURE		 Total Funds
2023/24
£
432,881
11,432
336
1,640
493
143
-
54
-
1,610
-
1,283
2,327
3,675
449
5,970
1,644
-
1,720
402
102
385
1,500
1,007
1,500
1,584
472,137		 Total Funds
2022/23
£
389,652
7,718
-
1,379
515
-
12
1,930
-
1,114
-
1,013
2,150
6,754
302
6,914
3,752
884
-
474
-
257
1,440
2,504
28,297
40,490
497,551

Note: Sundry expenses include £7,000 in relation to the Charis grants vouchers and £30,833 refunded to Energy Saving Trust's unspent fuel vouchers. Delivery partner expenses relate to project expenses where delivery was shared and partly subcontracted.

26