2024-03-31-accounts

action on disability Life beyond barriers A Company Limited by Guarantee Company No. 4237604 Charity No. 1091518 Report and financial statements For the year ended 31 March 2024

Action on Disability Report and financial statements For the year ended 31 March 2024 Contents Page Reference and administrative inforniation Trustees, annual report 2-30 Achievements and perfonnance Financial review Structure, governance and management Statement of responsibilities of the Trustees Statement as to disclosure to our auditors Independent auditors. report 31-34 Statement of financial activities (incorporating an income and expenditure account) 35 Balance Sheet 36 Statement of cashflows 37 Notes to the financial statements 38-47

Action on Disability Report and financial statements For the year ended 31 March 2024 Reference and administrative information Trustees: Sharon Holder, Co-chair (up to November 2023) and Chair (from December 2023) Victoria Brignell, Co-chair (9-year term ended on 14th November 2023) Peter Harden. Treasurer {9-year tenn ended on 14th November 2023) Kate Betteridge Juliana Dubuisson Donna Fenner Mike Gannon Mustafa Karim Naomi Key-Field (elected on 14th November 2023) Greg Patton (elected on 14th November 2023) Amy Rait Angeleca Silversides Gabriella Zahzouh {9 year tenn ended on 14th November 2023) Co-opted Adviser: Patrick Mcveigh Company Secretary: David Buxton OBE Chief Executlve: David Buxton OBE Company number: 4237604 Charity number: 1091518 Registered office: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, London SW6 7BF Auditors: Goldwins Limited 75 Maygrove Road West Hampstead London NW6 2EG Bankers Lloyds Bank 417 North End Road Fulham London, SW6 1NS Page11

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Trustees Annual Report 2023-24 The Trustees are pleased to present the annual report and accounts for the year 1 st April 2023 to 31 st March 2024. Vision To be part of, and promote, an inclusive society free of disabling barriers, where all individuals are equal. Mission As a user-led organisation, managed and controlled by Disabled people, our mission is to: Deliver high quality, professional. ac￿Ssible activities which promote Independent Living. Give Disabled people the knowledge and confidence about their rights, enabling them to access opportunity. make choices and live independently. Campaign for the rights of Disabled people and influence local and national policy and practice. ion on sability Disabled people Above photo." AOD International Day of Disabled People Event December 2023 Page12

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Achievements and performance 2023-24 Centre for Independent Living Action on Disability has been settling into the new Centre for Independent Living well and seeing lots of exciting events; there has been an increase in drop-ins from local residents who are now more familiarwith us and where we are based, and more room bookings from local organisations and partners. laction on disability Centre for Independent Living Llfe beyond barrlers %*•r•0P¢ Our 2023-24 Hlghllghts: The Grand Opening which was held on the 7th June 2023. The Centre was officially opened by the Mayor of Hammersmith & Fulham Mayor (Councillor Patricia Quigley) and there were several speeches during the event, including one from Cllr Stephen Cowan. The event was well attended by local partners and funders such as Earls Court Development Fund. GLA and local councillors, as well as many Disabled members and residents. The hosting of the Our Place Coproduction & Disability Equalty sessions for Family Hubs. The sessions were held at AOD in partnership with Parentsactive, Young Hammersmith & Fulham Foundation, AOD and local H&F families to discuss what services theywanted from LBHF. Family Hubs launched in February 2024. A group of Ukrainian Govemment officials and members met AOD, national government and VCSO organisation representatives. The visit focused on social care reforms and in particular what this looks like for Disabled people. AOD was so delighted to host this study event and welcome the delegates. A taste of what Action on Disability has hosted: Page13

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 2-3 Degrees (Ready, Steady, Connect workshops) NHS Back on Track Workshops Parentsactive away day and resident meetings Disabled Peoples Housing Strategy Implementation group Let Me Play workshop Coproduction and Disability Equality Training Course Fire Safety, Lone working, First Aid and Mental Health First Aid training courses Feedback: 'We've previously booked with yourselves and "loooovvveeedd" the facilities" The space is very light and bright. It is much more accessible and welcoming" Our Future Plans: Increase revenue for AOD by increasing room bookings Increase awareness of AOD and its accessible and affordable space along with its services Decrease disabled people's isolation and loneliness by visiting the centre Page14

Action on Disability Trusteas, Annual Report For the year ended 31 March 2024 Employment Service This year, AOD Employment servi￿ has continued to provide four different projects: Supported Internships; 150 hours a week to providejob coaching and employer engagementfor17 Disabled young people at 2 different sites Job Coaching Provision at Falrshot Café (until August 2023); 84 hours a week to support Disabled young trainees Follow on Support Servlce; and 20 hours a week to support ex-graduate Disabled people to look for paid employment In Work Support Service. 231 hours a week job support and coaching to Disabled workers at different work locations across Greater London action on disability Centre for Independent Living ife beyond barriers h&fir < services: ayme nen ng Ire Bene Above photo.. Supported Internship graduates attending weekly Job Club sessions at AOD All projects are aimed at promoting accessible recruitment and jobs for Disabled people, whilst supporting employers in the development of a diverse work force through consultation and training. We are proud to be working with several employers and partners who are committed to change. Here are some of the employers with whom we have worked this year: Page15

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Building 245 Hammersmith Nandos Holland Parl( London Borough of Hammersmith and Fulham Council - Youth Voice RBKC Library Spotify Bright Horizons Nursery Bellrock Musicmark Chelsea Open Air Nursery Royal Borough of Kensington and Chelsea The Works Wendell Park Primary School Hammersmith Gym Tri-Borough Music Hub Shephard Bush Library and Many More Supported Internship The Supported Internship (Sl) programmes have been running for several years in partnership with West London College, Hammersmith and Fulham Council and the Royal Borough of Kensington and Chelsea. Two sites are used as bases with two Supported Employment Co- ordinators (SECS) placed on each site. Reflecting on the initial recruitment day and outcomes the young Intems have achieved, AOD has helped 500/0 of the young people to gain paid employment. These successes have been secured through their experiences on their placements. Yi** Above photo.. Hammersmith & Fulham Supported Intemship Graduation cohort 2023-2024 One of the Supported Internship Programme key aims is to promote accessible recruitment and jobs for Disabled people, whilst supporting employers in the development of a diverse work force, by providing training and showing them how reasonable adjustment could be applied within a role. Page16

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our 2023-24 Highlights: 50 % of the Graduates have secured paid employment through their pla￿MentS and 300/0 of Graduates are attending interviews. We have a data base of 100+ employers, with 20 additional employers added this year. We have delivered ongoing mentor training to all employers. We have attended numerous SEND events to promote the Supported Intemship Programme. Case Story- Lola's Supported Internship Joumey Lola joined the High Street Supported Internship programme because .1 would like to get a Job In Admin,. Lola was keen to pursue an admin role and was firm with her decision. During herfirst placement- Lola worked in SEN & Environmental department in Kensington and Chelsea council, where she was completing admin work, make Newsletters for SEN department and completing data entry work. Lola enjoyed her placement and developed a lot of skills but also stated data entry wasn't best suited for her. Lola then highlighted she wanted to go into the Hospitality industry, The Job coach arrange a placement with her working in the canteen at Kensington & Chelsea council. Lola was working part of a team. helping serving customers and replenishing the stocks and tidying up. One reasonable adjustment that was added for her during her placement agreed by all partners during regular meeting tsken pla￿. They implemented having a schedule list of what to next to help Lola refocus. Lola then worked in Nandos as a Host, where Lola flourished used all her skills she let from her other pla￿ment and was able to pick up the tasks very quickly and follow instructions. Once Lola has completed the supported intemship programme. Lola has secured paid employment with one of our long-lasting partners Nandos after completing a placement with them as her final placement and with the help of the Job Coach. Lola would be receiving mentoring from the follow-on coordinator and the Job Coaches. Below is the feedback received from the team. "She is friendly and supportive. We have received couple ofpositive customers feedback regards to her service,: Ronny & Team, High Street Kensington Nandos Our Future Plans: Forge a new working partnership with Morley College who will be the new education provider for the Kensington and Chelsea Intemship Page17

Action on Disability Trustees. Annual Report For the year ended 31 March 2024 To be more actively involved in forums relating to employment opportunities. This is in progress and the Project Lead is attending a range of relevant meetings promoting the Internship. To hold an event for existing employer hosts and new potential hosts to grow the pool of placements available for work experience and future jobs. To establish an In Contact group, to be held in AOD'S Our Place venue. This will be progressed with the Project Lead for Our Place. To improve our outreach work we have been promoting the Supported Internship by having meetings with key personnel from the council. Many of these contacts have had positive results. The Council is requesting to be involved in the Employer Engagement for the Council contacts. Leaflets have been created to be circulated to companies, secondary schools, colleges and sixth forms to 'sell' the Supported Intemships. To further develop additional Internship offers. Discussions are undeNiay between AOD and West London College to seek further industry-based Intemships. To host a SENCO networking event in AOD to share information of opportunities. Develop a training programme for the SECS to enhance their knowledge in key areas. It is 11th years since we launched the small new employment project to support 12 young Disabled people and to provide a Job Club to for Disabled residents to look for work. Looking back at what's happened during these 11 years. AOD has supported a total of 537 Disabled people finding paid employment, 24 % of them furthering their career progression and promotion. with 82 % of them currently working. Page18

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our 2023-24 Highlights: 18 graduate intems, supported by our Supported Employment Coordinators, are now in paid employment 21 ex-graduate interns are being supported by our Follow up Coordinator in finding paid employment 38 Disabled people in paid employment are being supported by AOD'S In Work Support Service Testimony from English National Opera We have been collaborating with Action on Disability Sin￿ 2022 to employ staff to join our Front of House team at the London Coliseum. We work closely with their employment team to ensure that the candidates are supported from application stage, interviewing and through to their development in the roles. Some of our staff have been with us since 2022, and the team of staff employed through Action on Disability is continually growing. We are very proud to work closely with them." Our Future Plans: Seek new key partnerfs) to expand and create new Supported Intemship partnerships. Continue to recruit more job coach I support worker to meet the growing demand of our In Work Support Service Achieve new funding to develop new partnerships and continue projects, especially to continue to fvnd a Follow Up and Support Project. •Jdso .'ia)oJs '.41 Page19

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Independent Living SeNice Independent Living Service has been gradually grown from strength to strength over the last 8 years, starting from the dedicated Peer Support project to a wide range of Independent Living projects now.. Direct Payments Support Service Assisting local Disabled residents to manage their Direct Payments Our Place Project New 3-year Lottery fund starting from February 2023 Peer Support Project Providing and facilitating a number of Peer Support led groups run by Disabled people Our Voice Project - Co-production and Disability Equality Providing training and support to local Disabled residents to become co-producers Dlrect Payments Support Service London Borough of Hammersmith and Fulham contracted AOD to provide the Direct Payment Support Service (DPSS) to assist local Disabled residents to manage their Direct Payments. We work closely with the Direct Payment Peer Support Group and Disabled residents to ensure that the service is co-produced and that we are working together in an active way to co-plan, co- deliver and co-review the service. We believe that a good Direct Payment Support Service should promDte choice, control, and independence for Disabled residents. and that their views should inform our service delivery every step of the way. The Direct Payment Support Service assists Disabled residents to: Set up their Direct Payments. Recruit and employ their own support staff. Find a suitable payroll service and manage their staff or identify a suitable care agency or provider. Manage their Direct Payment budget. Be signposted to other organisations for different support where applicable. Use their Direct Payments flexibly and creatively (e.g., pooling budgets) Be introduced to meet other Disabled people who use a Direct Payment through the Peer Support Group. Our Project Outcomes: Disabled residents are enabled to optimise the opportunities available to them through increased choice and control. Through an ethos of self-help, Disabled residents feel empowered and have the ability and confidence to manage their own Direct Payments. Disabled residents feel safe, secure, and supported to achieve greater independence with minimal support. Disabled residents have improved quality of life. Page110

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our 2023-24 Highlights: We re￿iVed 131 referrals, the majority of which were from LBHF (Circa 90 % ) the other 10 % a largely made up of self-referrals. There were 1775 individual contacts made to the service which amounts to 511 hours of advice, information, guidance and support on the phone and face-to-face. On average and throughout the year the DPSS team were supporting 68 clients at any one time at different stages of the Direct Payment process. The most common request for support from the DPSS was focused on "Employerf, At the end of 22123, and since the commencement of this contract a total of 200 LBHF Disabled residents had accessed support from the DPSS. At the end of 23124 that number rose to 350. We delivered and supported access to 13 training and infomiation sessions for Disabled residents across the year, focused on self-directed support, at both a local and regional level, which had 260 attendances in total. We facilitated 26 peer group sessions with a total 113 attendances, with an average attendance of 33 Disabled residents each quarter. We delivered 7 training sessions to LBHF Social Workers with a total of 54 in attendan￿. We supported the introduction of a Direct Payment operational group between LBHF & AOD which is aimed at identifying challenges and solutions. We completed a focused exploration exercise of the barriers to PA recruitment. What Isyf e••D direc ment.; port OPRODUCTIO bein INDEPENDENCE RESPECTFU IINTERACTIONSj,.i. ITRAINED EMPOWERED SIMPLE NFQRMATION A CLEAR that Isjargon helpfvl an that keep me informed ', EMPLOYER!, ry(OUTCOMES,, DVICE sol now wh possibl udgetln HUMAN i OSUPPORT, , -focused planning FINANè'E sv dear emp 'RULES; ASSESSMENTS atrans (ALLr CATION a user led for all INDEPENDENT LIVING Page111

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our Challenges: AOD, guided by the Direct Payment Peer Support Group, ceased its licensed access the Find A PA Platform, hosted by Ruils. PA recruitment continues to present a challenge for many local self-directed employers. Recruiting an independent facilitator for the Peer Support group remains a challenge. Recruitment of more local Disabled self-directed residents to the Peer Support group, and onto the Steering group. The safety of ILA'S Garrying out home visits was challenged when one of our ILA'S was threatened and subjected to abusive behaviour and language. How we have overcome these: One of the Independent Living Advisors (ILA) Conducted a stakeholder engagement research exercise which explored the barriers that exist to recruiting and retaining PA'S. This concluded with a report presented to the Steering group. It is hope that the recommendations will be further considered so that Disabled residents have access to the best employees. AOD DPSS has acted on the recommendations reported and has moved to Commen￿ a recruitment drive through access to job fairs, job centres and through the use of effective recruitment platforms. We have explored several network forums to identify an appropriate independent facilitator for the DP Peer Group. We have produced a short film and reviewed and produced new publicity materials to increase the numbers of self-directed residents accessing the Peer support group and the Steering group. Feedback: "I now understand how to confidently use my direct payment account. "I would like to know more about what AOD can offer me especially if it helps me to manage my care and support plan" 'The information session delivered at the Irish Centr8 was really helpful. Its a shame more people weren't there" 'The Team at AOD are lovely" Our Future Plans: AOD will work to implement a service action plan to ensure the work we do aligns with the needs of Disabled residents. AOD will review the staffing structure within the DPSS to ensure the service is delivering the best serrfice possible for local Disabled residents. Continue to work closely with Local Authority Senior officers, social work managers and teams to improve the streamlining of referrals to the DPSS. Review and enhance the delivery of training to social work teams with support from senior LBHF staff and through initiatives including Direct Payments Operational Group and Direct Payments Champions. Continue to work with Ruils to secure skills for care funding to ensure local Disabled people, as employers, and PA'S have access to meaningful training. AOD will recruit an independent peer group facilitator and increase engagement from Disabled residents. Page | 12

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our Place Project Funded by the National Lottery Community Fund (Reaching Communities) and Propel London managed by the City Bridge Foundation, 'Our Place, is a community space for Disabled people in Hammersmith and Fulham. Welcome to Our Place action on disability Our Ploce By Action on Disability A peer led communlty resource and actlvlty space by local Deaf and Dlsabled people. for lo¢al Deal and Dlsablod p￿p1a. Peer Groups Adviee Co-production Soelal Opportunitié8 Actlvltles Informatlon and Guldance Il•t In to4eh owplx•e•o4ov9.uk l 0207 386 2098 Fund•d hy Pr•pel Working with local Disabled residents to create a community space and resource hub, we launched the 'Our Place, project refurbished site located at Lillie Road, across the road from the newly built AOD Centre for Independent Living. This reflects AOD'S continued growth and commitment to giving more choices and control to Disabled residents in Hammersmith & Fulham, and across West London. Our Place offers an inclusive and accessible space where Disabled people can socialise, learn skills, pursue interests, and build relationships. Key to this initiative is ensuring Disabled people have significant ownership of 'Our Place,, from participating in peer support groups and activities to being involved in operational delivery. By focuslng on four key outcomes, Dlsabled people can achieve their full potential: A fully refurbished accessible space, designed with Disabled residents in mind. to create a space inclusive to all, and equipped purpose designed rooms e.g. Music Studio, Dance Studio, Art Room, Sensory Room & Lounge Space A home away from home, a safe space to reduce isolation, improve wellbeing, and a spa to meeting place to socialise and meet new people. Page | 13

Action on Disability Trustees. Annual Report For the year ended 31 March 2024 To create new and exciting opportunities that Disabled residents can lead on, empowering the community to be involved in the running of the Our Pla￿ Project To create a long-lasting effect for the wider community of Disabled residents across West London. Iiiiiirl Above photo.. Deputy Mayor ofHammersmith and Fulham officially opened 'Our Place, Our 2023-24 Highlights: AOD suc￿SsfullY added to the 3 years fvnding from NLRC by securing Propel London for years. We also secured funding from the Kings Coronation Fund, John Lyons Charity and from The Earls Court International Film Festival to equip the Our Place Spa￿. We also received a generous donation from Lucy Mcveigh towards costs of the arts materials, in honour of Sue Clive MBE. We recruited a full-time project lead, who went on to set up an Our Place steering group to direct and coproduce the service and its delivery. AOD has linked with partner agencies and specialist providers to support the delivery of a broad range of group activities, including lived experience peer led sessions. We ComMen￿d work on creating the Our Place spa￿ which we aim to open in July 2024. This activity centre will include a music studio space with film and video production. An exercise studio for yoga and dance etc. A sensory/quitelbreakouUprayer space. A lounge space with an art room. This represents an Our Place space that local Disabled people can call their own. In its first months Our Place has delivered over 360hrs of activty session delivery. across 180 days, with over 300 attendances. We supported access to coproduction training for residents. We supported the prO￿sS that led to the creation of the new family hubs model in LBHF. Page114

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our Challenges: As is the case with all new services, engaging the community has taken a significant effort Aligning the Our Pla￿ identity with AOD'S identity and branding has been a leaming process. Having such a vast community. where there may be a variety of intersectional needs can be difficult to support and prioritise to better senie the wider community. Staff ill-health and wellbeing has impacted on proposed delivery and the timetable of delivery With a significant absence from staff due to ill health, development on delivery was impacted and resulted in a service underspend. How we have overcome these: AOD has accessed support from a vast network of partners to ensure knowledge of the Our Place offer is reaching the wider Disabled community. Concerted efforts to engage the Deaf and hearing impaired, and the Blind and visually impaired communities has been implemented with success and access to our place will commence in 24125. The New Our Place Space is designed with intersectional needs in mind, and it is hoped it will attract wider community engagement. CEO and Senior management will deliver a staff session on publicity and AOD branding. Guided by HR and Occ Health, staff have been supported to return to work from a spell of ill health and are now delivering with great success. In order to achieve a successful return to work, and with agreement from funder. AOD used the underspend to recruit part time support to the project lead, which has proven to be productive. W} Above photo. Our Pla￿, Project- Music and Video Production Studio Page | 15

Action on Disabillty Trustees. Annual Report For the year ended 31 March 2024 Feedback: .1 am my Uncle's Garer/support and he gave me your contact details as he has been coming along to your coffee mornings which has really helped his mental health so thank you for your support" .1 didn t realise how many opportunities there were out there, until this project started bringing them to us.: °Our Place helped me realise the importance of utilising my skills, the importance of co- production, and no matter how big or small, there is always something to contribute and give back to the community . Our Future Plans: AOD will open the Our Place Space in July 2024. We will increase the offer of peer led activities and opportunities We aim to have an open-door policy from September for the Our Place Space so that the Disabled Community have aC￿sS to a community Spa￿ all day, with access to a choice of activities. A publicity drive during the summer will increase knowledge of Our Place and engagement from the West London Disabled Community. The Steering board will be supported to understand their responsibility in sustaining the space and the delivery of activities and opportunities. Support to prepare a fiancé strategy for when NLRC and Propel London funding comes to an end. Above photo. Our Place, Project- Our Space Lounge Page | 16

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our Voice Project - C¢>production and Disability Equality Funded by the Trust for London, this project aims to make the 'voice' of local Disabled people stronger, by building on the Independent Living and Coproduction training sessions run by AOD, where 20 Disabled residents were trained to become co-producers, 35 % of whom were people of colour. The impact of this project will result in an increased number of Disabled residents becoming tomorrow's active co-producers, leaders, activists, influen￿rS and participators. fully politically sensitive, engaging and working with local decision makers, commissioners, councillors and community leaders across the Borough, achieving together for a better, inclusive and accessible place to live, work, leam and participate by boosting the number of active Disabled residents driving the spread of the Independent Living and the Social Model of Disability both across all the seNices and in the community. Our Project Outcomes: Visibility and Support: Aim for AOD to support 125 Disabled residents with at least 4 new user-led Coproduced or Peer Support Groups. Effective Campaigns: Bring together effective campaigners, InflUen￿r5, and facilitators to join local resident- led coproduction groups, with a target of 50 Disabled co-producers. Training and Leadership: Support trained co-producers to train other Disabled co-producers. Increase the number of local Disabled leaders to step forward and work together in the borough, with a target of 6 new Disabled Trustees, including 2 young adults, and 10 leaders representing specific impairment groups. Above photo.. Co-production and Disability Equalify Training Session Page117

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our 2023-24 Highlights: The third Coproduction & Disability Equality training was a success with high attendance and engagement. Strengthened collaborations with various organizations, contributing to broader diversity and inclusion efforts. Our Challenges: Recruitment and networking remain challenging. Budget constraints and remuneration issues affect resource allocation. How we have overcome these: Enhanced our training resources and accessibility features to attract more participants. Built stronger networks and partnerships to support our recruitment efforts. Feedback: Positive responses from trainees and participants highlight the value and impact of our training sessions and collaborative projects: 'Profound gratitude to you all for the opportunity to join this iterative journey and learn so much. The course material and resources are simply incredible. I had the joy of experiencing moments of magic in each of the 7 sessions, moments to remember for long. The mostimportantpart of this was the amazing sauce offolks who attended it- no intention to minimise your hard work or contributions - that togetherness and sharing touched me deeply on a level that cannot be put into words. I felt I was treated as the best version of myself and this motivates me to become that kind of person. Being nurtured in the nest for the past weeks, l am like a baby birdready to open my wings and try to fly. Limits is the sky., Above photo.. Co-production and Disability Equality Training - Group Discussion Page118

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Our Future Plans: Continue to recruit participants for upcoming training sessions. Expand our network and partnerships to increase community engagement and project impact. Welfare Benefits Advice Service AOD Welfare Benefits Service (WBS) offers free benefits advice and assistance to Disabled adults and children of all ages- including parents and carers of Disabled children - living in the London Borough of Hammersmith and Fulham. The help given is hands-on casework up to First- Tier Tribunal level, and, in some cases, Upper Tribunal level. Our 2023-24 Highlights: We supported 391 residents over the course of the year. This resulted in backdated lump sum payments for residents of £354.663.48. This represents Increased weekly payments for residents of £29.026.10. With the expectation that welfare benefits are awarded for at least 52 weeks, the total figure for weekly income is £1,509,356.96. Our Challenges: Having access to the appropriate resources to match the demands for the service has proven difficult. The Advice contract awarded to AOD by LBHF seven years ago stills carries the same annual value, without any uplift. This means that the team, and the demands on them, are not matched with competitive remuneration. This, and the pressures from the demands on the service has led to low morale and there have been several occasions where staff within the service considered their positions within AOD. The Advice contract is a partnership contract which is also delivered by CAHF and H&F Law Centre. Although there have been requests to LBHF to facilitste adequate support through partnership forums, this has not been backed. Access to the service is directed by numerous routes. some of which may have access to their own resources to provide advice. These include Adult Mental Health Services and Health Services. Health do not contribute to the cost of this contractwhich we believe needs to be addressed by LBHF. The recruitment of volunteers has slowed down. and we need more volunteers to support with the essentials of form filling. Securing trust funding to meet the shortfall in the services annual budget is incredibly challenging. How we have overcome these: We have met with LBHF Commissioners and service managers to highlight the lack of support to deliver on the demands of this contract. We have highlighted that the value of the contract is still as set seven years ago and that it is not sustainable to maintain service delivery. Page119

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Feedback: -Fabulous serviGe. It's so refreshing to see the same adviser every time and not having to re*xplain my situation on every visit.- "Clear explanations eased my mind, very friendly advisors. Very happy with the service and will definitely use it againl" °ltre used the serw'ce for severalyears. The adwsers have an amazing knO￿dge ofDisability benefits. EVerypi8￿ ofadvI￿ theyhave evergiven me has been spot on. IVe recommended the service to several people over the years - none of whom have been dIsapp￿.nted- Our Future Plans: As part of our service delivery plan for 2024-25, we explored ways in which we could extend our WBS across the borough and through outreach support. We commenced delivery of outreach drop-in sessions at the 3 new LBH&F Family Hubs. They are Stephen Wiltshire Centre (SWC), Tudor Rose centre and Old Oak community centre. Although in its infancy, this outreach option for local Disabled residents adds to our existing outreach work with organisations like parents Active and Queensmill School. At a minimum. continue to explore the potential to generate SLrfficient income to cover the deficit in annual delivery through trust fundraising. Request increased support through the advice contract partnership, facilitated by LBHF. Review the staffing structure and delivery model to best match the value associated with this contract. Recruit a skilled team of volunteers who can contribute to easing the demands on the team within the service artlon on dtsabiit. -12 aLtlon on dlsabilfity Above photo." AOD Youth Board presented Youth Inclusion Charter signed by H&F Council, H&F Youth Council, Young H&F Foundation andAoD Page | 20

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Youth Service AOD Youth Service provides opportunities for young Disabled people aged 11-25 to participate in positive activities, and. through partnerships, supports the development of inclusion across London Borough of Hammersmith and Fulham. young Disabled people have access to fun. informal learning where they can gain new skills and challenge themselves through a varied curriculum programme of activities, accreditation, and volunteering. AOD Youth Service delivered 4 holiday projects (Easter, Summer, October half term Feb half term). We also delivered 4 youth projects each term time week. Holiday delivery amounted to 32 days with a total of 64 sessions (AM & PM) which amounts to 384 hours of activity. Our term time offers included Soundz. a 6hrs weekly music project delivered at Lyric Hammersmith. Acting Up with AOD. a 2hrs weekly performing arts project also delivered at Lyric Hammersmith. A weekly Youth club that ran for 3hrs every tenn time Thursday at the Masbro Centre {Urban Partnership Group) and a 3hrs weekly Junior club delivered every Friday at Nomand Croft School. This amounts to 120 term time sessions amounting to 420hrs of delivery. in total, AOD Youth service delivered 184 sessions amounting to 804hrs of direct delivery. 127 unique individual young Disabled people accessed our delivery on a regular basis. Above photo.'AoD Youth members showcase theirdrama piece aspart of our'Acting up, Drama project with the Lyric Theatre Hammersmith Our 2023-24 Highlights: AOD Youth Board accessing Coproduction training and creating a Youth Inclusion Charter. The launch of our youth board's Youth Inclusion Charter which was signed up to by LBHF (Cabinet Member for Children and Education, Alex Sanderson), Young Hammersmith and Page121

Action on Disability Trustees. Annual Report For the year ended 31 March 2024 Fulham Foundation (CEO, Gareth Dixon) Action on Disability (Chair, Cllr Sharon Holder) and LBHF Youth Voice. Securing a working parentship with West Youth Zone to ensure that any development with the delivery of youth worf( would ensure young Disabled people have access to opportunities as equals. We protected several young people from harm with our multi agency approach to safeguarding. we provided all young people with a meal every day that they attended our holiday projects. 13 young people worked through the DofE awards scheme and 7 of those young people achieved Gold and received their awards at 2 ceremonies held in the gardens of Buckingham Pala￿. We successfully delivered a one year Acting Up (Performing Arts Project) in partnership with Lyric Hammersmith. We delivered two tenns of a Youth club in partnership with the Urban Partnership Group at the Masbro Centre. We cornmen￿d and successfully delivered an LBHF sub-contract through Let Me Play to deliver Universal, Targeted and Specialist Youth Provision. Alx>ve photo.. AOD Youth members received the Duke of Edinburgh's Gold Award at Buckingham Palace Our Challenges: Our Youth Service team leader went on matemity leave. which impacted on the way in which we staff and manage project delivery. The new sub-contract model for Youth Service delivery meant a loss of short breaks funding, which represents a circa £30k loss per year. Transport presented challenges due to availability of drivers with our transport provider. Page122

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 Throughout the course of 2023-24, there were 7 significant safeguarding concems raised. In line with AOD policy and procedures, all incidents were managed accordingly. While the Youth Inclusion Charter was a welcome initiative to measure the work that AOD Youth Service do, and while there is a commitment from the Youth board to ensure other partner organisations sign up to the charter, some partner organisations continue to deliver a segregated model of inclusion. Our Impact: Through the delivery of our project's, young Disabled people have been thriving as equal members of their communities and continue to aspire to their full potential. Young Disabled people have greater interpersonal skills, increased awareness of healthy life choices and well-being, acquired practical life skills, improved employability skills, increased creativity, and accredited leaming outcomes. Young Disabled people have a positive perspective of Disability, confidence to access their communities and their wider communities, a greater understanding of social and professional responsibility, increased self-esteem, and emotional resilience, can make informed decisions, and have enhanced self-awareness and an awareness of others. Young Disabled people have increased independence and economic well-being, have gained peer support and friendships, have a greater sense of belonging and contribution, and have improved well-being. Case Story Situation: K.B. is a 14-year-old male who is on the autistic spectrum and has been ac￿SsIng our services for the last two years. When he first began accessing our services he was withdrawn and did not engage much in activities with his peers. However, through the various projects he was accessing both in tenn time and during the holidays, it was observed that he was beginning to engage in activities and fom new friendships with peers. During the Summer holiday programme and ALrtumn term in 2023, staff began to observe that KB was beginning to become withdrawn again and wasn't participating in activities, choosing instead to spend more time on his phone. Upon speaking with his mum, she did infomi staff that she was also noticing a change in his behaviours and demeanour. She stated that there were a few weeks earlier in the yearwhere KB did not stay at home, but instead chose to stay with other family members There was a incident previously where KB mentioned issues at home in which social services were made aware. Very recently as well, in the last term, KB mother has indicated that he is no longer as independent as he was, where he was not allowed to travel by himself at certain times due to concerns around where he was going and who he was interacting with. Tasks: Youth Workers to continue to encourage KB engage in activities he enjoys. Page123

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 KB to be signposted by Project Coordinator to extemal organisations to engage in additional activities he enjoys (i.e. digital media, CFC, etc.). Youth Workers to engage in conversations with KB both in group settings and independently to check in with him. Staff to encourage KB to come off his phone for periods of time and engage with peers in activities Outcomes: K.B has begun to engage in new activities offered during the holidays and tem time, including a variety of sports and cooking sessions (these are new activities he has not participated in previously). K.B has engaged in positive conversations with staff and peers around topics he enjoys. K.B has begun to regularly join in activities with little to no prompting from staff or peers. K.B has begun expressing how he feeling to friends and staff and has on several occasions asked for advice on how to handle stressful situations he has encountered (i.e. bullying at school). KB has made new positive friendships with peers at both the holiday programme and term time projects. KB has won the Jack Petchey award after being nominated by peers for being a positive role model, a good friend and someone who has participated in new activities. K.B has improved his communication and verbal skills. K.B has improved his social skills. K.B has made positive relationships with peers. K.B has begun to participate in both activities he enjoys and new activities he hasn't done in the past. K.B has begun to express how he is feeling positively and seeks advice from peers and staff when he is unsure of what to do. KB has begun to spend less time on his phone during programmes with little encouragement from staff. Summa KB has attended AOD Youth Service Programmes for 2 years. At the start of that time, he was extremely disengaged and did not want to take part in activities with peers, despite encouragement from friends and staff. As he settled in, KB became more open and started to engage in activities, form friendships and engage in conversations with peers. Recently in the last several months, staff and mum have obseNed that he has begun to become more withdrawn, instead choosing to be on his phone for most of the time. Mum has also expressed concerns around where he was going when he was travelling independently and who he may be interacting with during these times. As a result, she had requested our transport service to pick him up and drop him off at home at the start and end of programmes. With support from staff and peers, KB has begun to re- engage in activities he enjoys and has even begun to participate in activities he has not done in the past such as sports and cooking. He has also been making positive relationships with Page | 24

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 new members to the youth Ser￿l¢e as well as re-engaging in friendships with peers from before. KB has recently been a recipient of the Jack Petchey awards, nominated by his peers for being a positive role model, good friend and as someone who has done new activities. While he does engage less with the phone during sessions. the phone does continue to be a main distraction for him during programmes, as well as noted by mum at home. He does still require some prompting from staff to participate in activities, but when encouraged he will come off his phone for a duration of time. Staff will continue to support him in the coming year to ensure he continues to maintain positive engagement with our services. KB has also been signposted to outside activities from AOD for things he enjoys such as Chelsea Football Club and digital media with the Octavia Foundation. He will also be encouraged to participate in workshops and discussions with SASH around being safe online, self-esteem and other topics that may benefit him. Our Future Plans: Deliver on all sub-contracted obligations for 2024-25. (Lead contractor- Let Me Play) In line with strategic plans for the Youth Service for 2025 - 2028, identify and secure core funds to deliver a comprehensive, partnership-based youth service. Review partnership with Lyric Hammersmith and identify areas requiring improvement. This should include securing Arts Council funding for an inclusive performing arts Project. Secure funding for Music project delivery. Approach Sports England for Physical activity offer for young Disabled people. Commence delivery at West Youth Zone (Onside), review delivery partnership and implement changes as appropriate, all with the aim of ensuring young Disabled people have equal access. Continue to promote young Disabled people's Youth Inclusion Charter to partner organisations and request that they adapt delivery to ensure equal access. Financial review A suc￿Ssful year which ended with a surplus. During this financial year there has not been one significant event that has contributed to AOD'S financial performance. We have been responsive to situations as they have arisen and have been careful to work within agreed budgets. control costs and new full cost recovery models. The principal sources of funding for the charity are derived from a number of different contracts, grant awards and eamed income. There are no pension liabilities arising from obligations to a defined benefit pension scheme or pension asset on the financial position of the charity. The charity holds no material financial investments, other than our reserves account held with Lloyds Bank. Page | 25

Action on Disability Trustses, Annual Report For the year ended 31 March 2024 Reserves policy Our unrestricted funds, as at 1st April 2024. were £324,648 in general funds. The current reserves policy. as agreed by the Trustees, is a minimum of 25 % of annual expenditure, or 3 months running costs in the current financial year, to preserve AOD'S cash flow and to meet any unexpected contingencies. For the year a 25 % target would require a reserve of £358,804 in unrestricted general fvnds. The present level of free reserves of £324,648, available to the charity, is just below this target level. In the short tenn. the Board has also considered the extent to which existing activities and expenditure could be curtailed, should this be necessary, and have agreed to set a balanced year. Going concem There are no concems about the Charity's ability to meet all its financial and contractual obligations in the year ahead. The charty is a going COn￿M. Principal risks and uncertainties The Board of Trustees has conducted a review of the major risks to which the charity is exposed. We have a Risk Register which is updated every six months. Where appropriate, systems or procedures have been established to mitigate the risks the charity faces. Significant extemal risks to funding have led to the development of a strategic plan, which will allow for the diversrfication of funding and activities. Intemal control risks are minimised by the implementation of procedures for authorisation of all transactions and projects. Cash flow remains the greatest risk. With a number of grantslcontract funds being released in arrears, careful planning is required. Cash flow projections enable the Chief Executive to give advance notice to the Board of Trustees of any periods when temporary support is required from reserves. Regular supervision for staff and volunteers ensures Complian￿ with employment laws. Improved intemal communication with staff and volunteers ensures everyone feels part of one organisation. Procedures are in place to ensure compliance with health and safety of staff, volunteers. service users and visitors to the centre. Structure, Governance and Management The organisation is a charitable company limited by guarantee, incorporated in June 2001 and registered as a charity in April 2002. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles ofAssociation. In the event ofthe company being wound up members are required to contribute an amount not exceeding £1 to the assets of the charity. The Board members have no beneficial interest in the charity. The objects of the charity are: Page | 26

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 a. To prornote equality of opportunity, choice and independence by removing physical, social and attitudinal barriers to integration within the community for people who have a physical or sensory impairment or leaming difficulty, or who experien￿ mental health difficulties, through the encouragement and development of education, training. facilities for recreation, employment based on the ethos of independent living and who reside. work or are undergoing educational or vocational training in. but not exclusively, Greater London. b. To fulfil any other object which is deemed wholly and exclusively charitable by the laws of England and Wales. The issues that AOD seeks to tackle cover every part of a person's life and can affect any person from any culture and any walk of lrfe. It covers the following. though this is by no means an exhaustive list: Povety Discrimination Lack of access, exclusion and segregation Health inequalities and lower life expectancy Internalised oppression The Trustees have agreed the following strategies to ensure the charity meets both its objects and the public benefit. Inclusion where possible delivering ser￿iceS inclusively in mainstream settings and influencing other organisations (public, private and voluntary) to do the same. Specialist services - where necessary providing tailored, specialist services for Disabled people only. Campaigning for equality- arguing for equality of outcome over opportunity and supporting organisations to identify whether inclusion or specialist provision is required to achieve equality of outcome. The charity fulfils its objects and the public benefit requirement through the following activities: Information, signposting and referrals - ensuring people have accurate information and are connected with appropriate services is an essential first step to tackle the issues above. Advice and guidance - supporting people through the complex maze of public services is essential. Advocacy - ensuring that people have their Vol￿ heard when they have been denied, or are not happy with, a service. One to one support and person-centred planning - providing direct support to tsckle individual issues. Employment and volunteering opportunities - providing and supporting people to access opportunities that can lift them out of poverty and to give them a purpose. Campaigning and influencing - working with politicians and officers in the public sector, and directors and managers in the private and voluntary sectors, to change attitudes and remove barriers to inclusion. Page127

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 At the first meeting after each Annual General Meeting, the Trustees will review how the charity meets the public benefit, and the Chief Executive also takes them through their specific responsibilities as charity Trustees. Each Trustee is provided with the location of all Charity Commission guidance online and specific toolkits are printed and given to them. Recruitrnent and appointment of Trustees The directors of the company are also charity Trustees for the purposes of charity law and. under the company's Articles, are known as members of the Board of Trustees. Under the requirements of the Memorandum and Articles of Association, the members of the Board are elected to serve for a period of three years, after which they must be re-elected at the next AGM. Each year those Trustees who have served their 3-year tenn must step down but may be re-elected for another three-year terTn up to a maximum of 9 years of seniice. Temporary vacancies are filled by the Board until the following AGM when they can be re-elected. The Board appoints its honorary officers at its first meeting after the AGM. The Board of Trustees represent the voice of local Disabled people and, constitutionally, 75 % of its members must have a disability. This is an important part of our structure and one that ensures Action on Disability remains 'user-led'. Trustee induction and training Most Trustees have personal experience of disability, and all subscribe to the 'Social Model of Disability, which is the guiding principle of the organisation. However, as part of induction, all Trustees will attend our internal Disability Equality training course. We encourage new Trustees to participate in short training sessions to familiarise themselves with the charity and the context within which it operates. These sessions cover: The obligations of the Trustees. The main documents which set out the operational framework for the charity including the Memorandum and Articles. Basic charity law. Resourcing and the current financial position as set out in the latest published accounts. Future plans and objectives for the charity. Disability Equality Training & Social Model understanding. The induction programme gives new Trustees an understanding of the work of individual projects, funding of the organisation and various Chartty Commission publications. The Chair and senior managers deliver a brief induction shortly after the AGM. Trustees are encouraged to take an interest in a specific area of Action on Disability covering both operations and a strategic interest in the organisation's future developments. All Trustees serve on the Board of Trustees, which meets quarterly, to review performance and long-term strategies for Action on Disability {AoD). The Officers Group meets at least four times a year to ensure that the policies of AOD are implemented and that the work is properly managed. The Trustees delegate the day to day running of the charity to the Chief Executive. He is responsible for ensuring that the charity delivers the services specified and that key performance Page | 28

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 indicators are met. The Chief Executive leads a team of 24 full and 3 part-time staff, 72 sessional staff and around 15 volunteers. The leadership team ensures the effective and efficient operation of AOD services to Disabled people with the primary focus being Hammersmith and Fulham. Volunteers AOD relies on volunteers to staff its reception function. They are the frontline and first contact for people visiting, calling or emailing the charity. Individuals benefit from the role, increasing their social contact, improving their skills and their chance of paid employment. However, the charity could not be run effectively without these volunteers, many of whom work several shifts a week and stay with us for years. Like all charities, our Trustees give unpaid time to run the charity. They take the legal responsibility for the organisation, set strategy. monitor the finances and ensure that we comply with all regulations. Trustees take an active role in fvndraising and are each encouraged to get involved in an area of activity. Across the organisation our volunteers contributed well over 4,862 hours this year. If this was calculated just at the living wage level it would equate to £63,935 per year. Many of the roles volunteers cary out would attract salaries above the living wage. Related parties and relationships with other organisations The charity has a formal agreement with partner organisations Young Hammersmith & Fulham Foundation (YHFF) and Parentsactive for Family Hub project. YHFF is the lead partner and is responsible for all monitoring, evaluation and performance reporting to the funder. There are agreements with all colleges that are part of our supported employment internship activities, and outline roleslresponsibilities and funding agreements. Statement of responsibilities of the Trustees The Trustees confinm that the financial statements comply with current statutory requirements, the memorandum and articles of association and the Statement of Recommended Practice - Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102. Company law requires the Trustees to prepare financial statements for each financial yearwhich give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to: Select suitable accounting policies and then apply them consistently, Observe the methods and principles in the Charities SORP, Make judgements and estimates that are reasonable and prudent, State whether applicable UK Accounting Standards and statements of recommended practice have been followed, subject to any material departures disclosed and explained in the financial statements, Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation. Page129

Action on Disability Trustees, Annual Report For the year ended 31 March 2024 The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom goveming the preparation and dissemination of financial statements may differ from legislation in otherjurisdictions. Statement as to disclosure to our audltors Insofar as the Trustees are aware: The￿ is no relevant audit information of which the charitable company's auditors are unaware" and The Trustees have taken all steps that they ought to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information. Auditors Goldwins Limited were re-appointed as the auditors of the charitable company during the year and have expressed their willingness to continue in that capacity. The Trustees, Annual Report has been approved by the Trustees on 29th July 2024 and signed on their behalf by" Sharon Holder Chair Page130

Action on Disability Independent Auditors, Report For the year ended 31 March 2024 Opinion We have audited the financial statements of Action on Disability (the 'Charity') forthe year ended 31 March 2024 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). In our opinion. the financial statements". give a true and fair view of the state of the Charity's affairs as at 31 March 2024 and of its income and expenditure for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice. have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with Intemational Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorfs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordan￿ with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtsined is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to golng concern In auditing the financial statements, we have concluded that the Trustees, use of the going concem basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concem for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the directors with respect to going concem are described in the relevant sections of this report. Other Infonnatlon The Trustees are responsible for the other infonnation. The other information comprises the information included in the annual report other than the financial statements and our auditorfs report thereon. Our opinion on the financial statements does not coverthe other information and, except to the extent otherwise explicitly stated in our rewrt, we do not express any form of assurance conclusion thereon. Page131

Action on Disability Independent Auditors, Report For the year ended 31 March 2024 In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherNise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other infomation, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescrlbed by the Companles Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Trustees, report (incorporating the directors, report) for the financial year forwhich the financial statements are prepared is consistent with the financial statements; and the Trustees, report (incorporating the directors, report) have been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exception In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees, Annual Report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you rf. in our opinion: adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; the financial statements are not in agreement with the accounting records and returns; certain disclosures of Trustees, remuneration specified by law are not made; or we have not obtained all the information and explanations necessary for the purposes of our audit. Responsibilities of the Trustees As explained more fully in the Trustees, responsibilities statement, the Trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such intemal control as they detemiine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the Charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so. Page132

Action on Disability Independent Auditors, Report For the year ended 31 March 2024 Our responsibilities for the audit of the financlal statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS {UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements Irregularities, including fraud. are instances of non-compliance with laws and regulations. We design prO￿dureS in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below. In identifying and assessing risks of material misstatement in respect of irregularities. including fraud and non-compliance with laws and regulations. our procedures included the following: We enquired of management, which included obtaining and reviewing supporting documentation, concerning the charity's policies and procedures relating to: The intemal controls established to mitigate risks related to fraud or non-compliance with laws and regulations. We inspected the minutes of meetings of those charged with govemance. We reviewed the financial statement disclosures and tested these to supporting documentation to assess compliance with applicable laws and regulations. In addressing the risk of fraud through management override of controls. we tested the appropriateness of journal entries and other adjustments, assessed whether the judgements made in making accounting estimates are indicative of a potential bias and tested significant transactions that are unusual or those outside the normal course of business. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery. collusion. omission or misrepresentation. A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: [￿VW.frc.Org.UkIaudlt0rsreSponSlb1lltleS]. This description fonTlS part of our auditorfs report. This report is made solely to the Charity's members. as a body, in accordan￿ with Chapter 3 of Part 16 of the Companies Act 2006. Our audit wort( has been undertaken so that we might state to the Charity's members those matters we are required to state to them in an auditorfs report and for no other purpose. To the fullest extent penmitted by law, we do not accept or assume responsibility to anyone other than the Charity's members as a body, for our audit work. for this report, or for the opinions we have fomed. Page | 33

Action on Disability Independent Auditors, Report For the year ended 31 March 2024 Anthony Ep (Senior Statutory Auditor) for and on behalf of Goldwins Limitsd statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG DATE: G tèLLP Page134

Action on Disability ststement of Financial Activities (including Income and Expenditure Account) For the year ended 31 March 2024 Restricted Unrestricted 2024 Restrlctod Unrestricted Total 2023 Total Notes Income from: Donations and fundraising 7.582 7.582 532 6,409 6,941 Charitsble activities: Disability projects 714,544 632,012 1,346,556 552,838 555.195 1.108,033 Total Incom• 714,544 639.594 1,354,138 553,370 561.604 1,114,974 Expenditure on: Raising funds Charitable activities Disability projects {460) (460) (5,049) (5,049) (697,124) {555,254) (1,252,378) {543,945) (469,610) (1,013,555) Total expenditure 3 (697.124) (555,714) (1,252,838) {543,945) (474.659) (1,018,604) Net income I (expendlture) for the year Transfers between funds 17,420 83,880 101,300 9.425 86,945 96.370 136,718 (136,718) Net movement In funds 17,420 83.880 101.300 146,143 (49,773) 96,370 Funds at 1 Aprll 263,578 400,181 663,759 117,435 449,954 567.389 Funds at 31 March 280,998 484,061 765,059 263,578 400.181 663,759 All of the above results are derived from continuing aGtivities. There are no other recognised gains and losses other than those stated above. Page135

Action on Disability Balance Sheet As at 31 March 2024 2024 2023 Not¢8 Fixed as8•ts Tangible fixed assets 192,381 171,068 Current assets Debtors Cash at bank and in hand 171,392 590.463 219,428 501.453 761,855 720,881 Creditors: amounts falling due within one year (189,177) (228,190) Net current assets 572,678 492,691 Net assots 10 765,059 663,759 Funds Restricted funds Unrestricted funds Designated funds General funds 11 280,998 263.578 159,413 324,648 82,655 317,526 Total funds 765,059 663,759 Approved by the Board of Trustees on and signed on its behalf by: Sharon Holder, Chalr Company Registration No. 4237604 Page | 36

Action on Disability Statement of Cashflows For the year ended 31 March 2024 Note 2024 2024 2023 2023 Not cash provided by l (used in) op•ratlng activities 13 139,326 90,388 Cash flows from investing activities: Interesv renu dividends from investments Salel (purchase) of fixed assets Salel (purchase) of investments 1,030 113 (51,346) (70,131) Cash provided by l (used in) investing activities (50,316) (70,018) Cash fiows from financing activities: Cash inflows from new borrowing Receipt of endowment Cash provided by l (used in) financing activities Change In cash and cash equivalents in the year 89,010 20,370 Cash and cash equivalents at the beginning of the year 501,453 481,083 Cash and cash equivalents at the end of the year 14 590.463 501,453 Page | 37

Action on Disability Notes to the Financlal Statements For the year ended 31 March 2024 Accounting policies a) The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 - effective 1 January 2015) - {Charities SORP FRS 102) and the Companies Act 2006. The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note. b) Donated professional services and donated facilities are recognised as income when the charity has control over the item or re￿iVed the service. any conditions associated with the donation have been met. the receipt of economic benefrt from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the Truslees. annual report for more information about their contribution. c} Grants are recognised in full in the statement of financial activities in the period in which they are received or re￿1vable whichever is earlier. Grants received which are clearly specified for a future accounting period are shown as deferred. d) Grants for the purchase of fixed assets are credited to restricted incoming resources when receivable. Depreciation of fixed assets purchased with such grants is charged against the restricted fund. Where a fixed asset is donated to the charity for its own use, it is treated in a similar way to a restricted grant. Expenses are recognised in the period in which they are incurred. Most expenditures include VAT which cannot be recovered. e) Expenses are allocated to the particular activty where the cost relales directly to that activity. However, the cost of overall direction and administration of each activty. comprising the salary and overhead costs of the central function, is apportioned on the following basis which are an estimate, based on staff time, of the amount attributable to each activity. Disability projects Fundraising and publicity 98% Depreciation and amortisation is provided at rates calculated to write off the cost of each asset over its expected useful life. The depreciation rates in use are as follows.. Computer equipment Fixtures, fittings and equipment Intangible assets 2 years 15 years (straight line) 200/0 (straight line) over 10 years Items of equipment are capitalised where the purchase price exceeds £500. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. g) Cost of generating funds relate to the costs incurred by the charity in inducing others to make voluntary contributions to it. h) Restricted funds are to be used for specrfic purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund together with a fair allocation of management and support costs. i} Unrestricted funds are donations and other incoming resources receivable or generated for the objects of the charity. j) Designated funds are unrestricted funds earmarked by the Board of Trustees for a particular purpose. Page138

Action on Disability Notes to the Financial Statements For the year ended 31 March 2024 Accounting pollcles (contlnuod) k} Rentals payable under operating leases, where substantially all the risks and rewards of ownership remain with the lessor, are charged to the statement of financial activities on a straight4ine basis, based on the length of the lease. l) The company contributes to a defined contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The pension cost charge represents contributions payable under the scheme by the charity to the fund The company has no liability under the scheme other than for the payment of those contributions. m} The Trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. No key judgements have been made by the charitable company which have significant effect on the accounts. The Trustees do not consider that there are sny sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period. Page | 39

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Action on Disability Notes to the Financial Statements For the year ended 31 March 2024 4 Net incomingl (outgoing) resources for the year This is stated after charging I crediting.. 2024 2023 Depreciation Auditors, remuneration 30.033 4.800 20,815 4.250 s Staff costs and numbers Staff costs were as follows: 2024 2023 Salaries and wages Social security costs Pension contributions Sessional and temporary workers Other people costs 761,436 62,700 16,959 37,314 36,927 915.336 629.739 49.854 16,059 35,945 24.442 756,039 No employee earned more than £60,000 during the year. The total employee benefrts including pension contributions of the key management personnel were £57,028 (2023: £57,000). The average number of employees during the period was as follows: 2024 No. 2023 Disability services and projects Support services 37 33 35 6 Taxation The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes. Page | 42

Action on Disability Notes to the Flnanclal Ststements For the year ended 31 March 2024 7 Tangibl• fixèd assets Lea9ehold Improvements & Office rrt out Fixturès, fittlngs & equipment Intanglbles Computer equlpment Total Cost At 1 April 2023 Additions Disposals At 31 March 2024 13,841 14,591 110,665 39,750 15,723 60,361 21,032 224,617 51,346 28,432 110,665 55,473 81,393 275,963 At 1 April 2023 Charge for the period Adjustment Disposals At 31 March 2024 1.456 1,508 5,016 5,533 10,129 8,077 36.948 14.915 53,549 30,033 63 (63) 2,964 10,549 18.269 51,800 83,582 Net book value At 31 March 2024 25,468 100,116 37,204 29,593 192,381 At 31 March 2023 12,385 105,649 29,621 23,413 171,068 8 Debtors 2024 2023 Prepayments Accrued income Other debtors 35,225 45,994 90,173 171.392 26,734 40,373 152,321 219,428 9 Creditors: amounts falling due within one year 2024 2023 Taxation and social security Other taxes other creditors Accruals Deferred income (3,468) 11.334 20,051 2,480 158,780 189,177 (8.913) 8.421 11.473 1,008 214.201 228,190 Page | 43

Action on Disability Notes to the Financial Statements For the year ended 31 March 2024 10 Analysis of net assets between funds For th• y•ar ended 31 March 2024 Restricted funds Designated funds General funds Total funds Tangible fixed assets Current assets Current liabilities Net assets at the end of the year 192,381 321,444 (189,177) 324648 192,381 761,855 {189.177) 765,059 280,998 159.413 280.998 159,413 For th• year •nded 31 March 2023 (prior year) Restricted funds Designated funds General funds Total funds Tangible fixed assets Current assets Current liabilities Net assets at the end of the year 171,068 374,648 (228,190) 317,526 171,068 720,881 {228,190) 663.759 263.578 82,655 263,578 82,655 11 Movements In funds Asat1 April 2023 Income Expenditur• Transfers Inl(out) Asat31 March 2024 Restricted funds: Fund raising Support Service Employment Service Youth Service Welfare Benefrts Service Capital Building Independent Living Service Total restrlcted funds 25,000 24,218 10,519 105,000 98,841 441 231,290 94,789 (5,441) (244,779) (104.436) (5.868) (336.600) (697,124) 20,000 10,729 872 99,132 150,265 280,998 388,024 714,544 263,578 Page144

Action on Disability Notes to the Financial Statements For the year ended 31 March 2024 Deslgnated funds: Fund raising Support Service Employment Service Youth Service Welfare Beneflts Service Independent Living Service Capital Fund Total designated funds 7,582 46,645 547.834 35,230 (460) (4,278) (513,443) {35,230) (7,122) 42,367 71,986 37.595 2.303 (2.303) 45,060 82,655 45,060 159,413 639,594 {555,714) (7,122) General funds 317,526 7,122 324,fA8 Total unrestricted funds 400,181 639,594 (555,714) 484,061 Total funds 663,759 1.354,138 (1,252,838) 765,059 Movements In funds (prior year) Asat1 April 2022 Income Expendlture Transfers inl(out) Asat31 March 2023 Restrlcted funds: Support Service Employment Service Youth Service Welfare Benefits Service Capital Building Independent Living Service Total r￿tricted funds 2.632 34,376 239,285 88,220 (2,632> (45,320) (279,530) (97,444> 10,944 40,245 16,243 25.000 24,218 3,500 105,000 121,000) (136,718) 25.000 24,218 10,519 105,000 98,841 263,578 50,003 117,435 188,857 553,370 (119.019) (543,945) Deslgnated funds: Fund raising Support Service Employment Service Youth Service Welfare Benefits Service Independent Living Service Capital Fund Totsl designated funds (5,049) (47,9751 (395.717) (5,651) 4,863 30,867 {25,000) {15,226) (3,500} {10,075) {105,000) (123,071) 17.108 458.312 20.877 3.500 10,075 51,546 561,604 37,595 118,781 118,781 (20.267) (474,659) 45,060 82,655 General funds 331,173 449,954 (13,647) {136,718) 317.526 Total unrestrlcted funds 561,604 (474,659) 400.181 Total funds 567,389 1.114,974 {1,018,604) 663.759 Page145

Action on Disability Notes to the Financial Statements For the year ended 31 March 2024 12. Purposes of restricted and designated funds Support S•rvl¢es To provide management and administration of the organisations and the provision of welfare rights and information service, trust application and events fundraising. Capltal Project The AOD Centre for Independent Living is a newly built, accessible, ground floor space (opened in the summer of 2022} which will include supported community activities. peer support groups, confidential interview rooms, a conference I training room and a community garden project. Employment Service To assist Disabled people towards employment - through internships in partnership wtth businesses, schools and colleges as a route to paid work. Youth Service To provide a range of leisure, social and educational opportunities for young Disabled people throughout the year in inclusive environments and settings. Advocacy Servlces To provide a single point of access to advocacy services for those eligible for or in receipt of adult social care services in the London Borough of Hammersmith and Fulham, delivered in partnership with MIND and MENCAP. Welfare Benefits Services To provide welfare benefits advice and support - to tribunal level. DLA. PIP & AA form filling support for Disabled people. Local authority fijnded children and families and adult services. Indep•nd•nt Living Servlce To provide a service aimed at bringing Disabled people together to offer mutual support around all aspects of their lives. while sharing activities around common interests such as Direct Payments, IT, Knitting and Healthy Lrfestyles. 13 Reconciliation of nat income l (expenditure) to net cash flow from operating activities 2024 2023 Net movement in funds for the reporting perlod Depreciation Interest. rent and dividends from investments {Increasey decrease in debtors Increase l (decrease) in creditors Net cash provided by l (used in) operating activities 101.300 30.033 {1,030) 48.036 (39,013) 139.326 96,370 20,815 {113) (121,280) 94,596 90.388 14 Analysis of cash and cash equivalents At1 April 2023 Cash flows Other changes At31 March 2024 Cash at bank and in hand Overdraft facility (repayable on demand) Total cash and cash equlvalents 501,453 89.010 590,463 501,453 89,010 590.463 Page | 46

Action on Disability Notes to the Financial Ststements Forthe year ended 31 March 2024 15 Operatlng lease commitments The charty had annual commitments at the year*nd under non-cancellable operating leases expiring as follows- Equipment 2024 Equipment 2023 Within 2 to S years 16 Related party transactions There were no related party transactions during the year. Page | 47