Company registration number.. 4334063 Charity registration number= 1091143 Exeter Citizens Advice Bureau (A company limited by guarantee) Annual Report and Financial Statements for the Year Ended 31 March 2025 Thompson Jenner LLP Chartered Accountants I Colleton Crescent Exeter Devon EX2 4DG
Exeter Citlzens Advice Bureau Contents Reference and Administrative Details Ito2 Chaivs Report Trustees, Report 4t013 Statement of Trustees, Responsibilities 14 Independent ExamineEs Report 15 Statement of Financial Activities 16 Statement of Financial Activiti¢5 (Prior Year) [7 Balance Sheet 18 Statement of Cash Flows 19 Notes to the Financial Statements 20to38
Exeter Citizens Advice Bureau Reference and Administrative Details Chairman R G G Willmott Trustees R G G Willmott H S Fowler K M McDonald S J Morgan J R Oliver D J Phillips G T Richardson S J Salter S Joseph I S Percival RAScott MJYeo Charity Registration Number 1091143 CompAny Registration Number 4334063 The charity is incorporated in England and Wales. Registered Offiee Dix's Field Exeter EXI IQA Thompson Jenner LLP Chartered Accountants I Colleton Crescent Exeter Devon Accountants EX2 4DG Page I
Exeter Citizens Advice Bureau Reference and Administrative Details Bankers Natwest PIC 59 High Street Exeter Devon EX4 3DL CAF Bank Ltd 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ The Co-operative Bank POBOX 101 l Balloon Street Manchester M60 4EP Alderniore Bank PIC 1st Floor, Block B Western House Lynch Wood Peterborough PE2 6FZ Page 2
Exeter Citizens Advice Bureau Chair's Report for the Year Ended 31 March 2025 The year has been one of signlficant change. Our Chair, Dennis Mardon. retired at the AGM in November 2024 after twenty years dedicated, and much appreciated, service a5 evidenced by those attending his leaving do attend¢d by the Deputy Lieutenant of Devon and the Deputy Lord Mayor of Exeter City Council. During Dennis. tenure Citizens Advice Exeter was awarded the prestigious Queens Award for Voluntary Service and he personally received an MBE. We all wish him a big thank you and happy retirement. I have been in post since November 2024 and have been overwhelmed by the dedication, professionalism and enihusiasm of all those connected with Citizens Advice Exeter, be it slaff volunteers or Trustees. The year has been dominated by our response to the decision by Exeter City Council to discontinue their funding from 202512026 and to reduce it to £75k from £200k for 2024125. The senior management team, l¢d by Sue Julyan, implemented some materiaI changes to the organisation in order to Sustain as much of our services as possible with reduced resources. We are now open only Mo days a week for drop in services, have reduced the size of offices by 50 /0, reduced staff hours. not replaced staff and had redundancies. In addition we have been actively, and successfully, increasing our fundraising activities. The net result of all these actions is that we have managed to end the year with a surplus of £34k. We are budgeting a deficit of £93k for 2025126 whilst we very energetically continue with fund raising activities. During 2025 we spent a considerable amount of time meeting with Exeter City Councillors and oificers and made presentations to the Customer Focus Scrutiny in an attempt to get ihe Council's funding decision changed. Despite very considerable support from a significant minority of Councillors ihis was not successful. We are continuing to have a dialogue with the Council and to explain what the impact of us not being there will have on Exeter citizens. We are hopeful that these discussions will result in our achieving a new funding stream for 202617. During 202415 we helped 5,000 people find a way forward. The financial valiie to them resulting from our help was £9.4m. Additionally the amount saved to local authorities by our helping clients avoid eviction and . hom¢le5sness was £134k, the total saviiigs to the NHS by reducing use of mental health and GP services amounted to £280k and the savings to the Department of Work and Pensions through keeping people in work was £765k. With such compelling evidence It is hard to argue against support for our continued existence. l am onfide t t we will ourselves find a way forward to continue to serve the people of Exeter in 2026 and beyon hank the sta volunteers and Trustees for their commitment and hard work towards making that happ rd Willmott Chair of Trustees Page 3
Exeter Citizens Advice Bureau Trustees, Report The trustees, who are directors for the purposes of company law. present the annual report together with the financial statemenls and auditors, report of the charitable company for the year ended 31 March 2025 which comply with cutTent stalutory requirements, the charity's governing documents and prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) (effective l January 2015) - {Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. The charity was incorporated on 4 December 2001 and is a company limited by guarantee, having no share capital. Trustees and offi¢ers The trustees and officers serving during the year and since the year end were as follows- Chairn)an: R G G Willmott (appointed 30 July 2024) Trustees= H S Fowler D J Mardon K M McDonald S J Morgan J R Oliver D J Philips G T Richardson S J Salter M C Whitton Resigned 27111124 S Joseph I S Percival Appointed 27111124 R G G WillmottAppointed 30107124 RAScott Appointed 28107124 MJYeo Appointed 17107124 S Julyan Resigned 27111124 CEO.. Objectives The charity's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of povety, sickness and distress in particular. but without limitation. for the benefit of the community of Devon and surrounding areas. Purposes and aims The charity is a member of Citizens Advice and aims: to provide the advice people need for the problems they face to improve the policies and practices that affect people's lives Page 4
Exeter Citizens Advice Bureau Trustees, Report Vislon Statement Mlsslon Statement O All members of the community can solve the problem5 they face and. as a result, live happier and more productive lives. O To provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities valuing diversity. promoting equality and challenging discrimination. strategic Outcomes Strategic Aims Reduced social and financial deprivatio B. Improved mental health and wellbeing for the community C. More equitsble and cohesive society D. Stronger and more resilient communities Be accessible for anyone in the community regardless of any barrier B. Develop our knowledge and understanding of the complex needs of our clients C. Design our seNices so that they are more reflective of and relevant to the communities we serve D. Campaign for change at a local and national level We have referred to the Charity Commission's general guidance on public benefit when reviewing our aims and objectives and in planning our futur¢ activities. In particular. the trustees consider how planned activities will contribute to the aims and objectives they have set. Page 5
Exeter Citizens Advice Bureau Trustees, Report How our activities deliver public benefit All our charitable activities focus on the provision of free advice to the generdl publi¢ on a range of issues. including welfare benefits and tax credits, debt and money, housing and employment. family issues and consumer advice. Our activities are undertaken to rther our charitable purposes for the public benefit. Largely. those benefiting from our services are those most in need, particularly those in financial hardship. Our national Citizens Advi¢e financial monitoring tool shows the difference we made in Exeter in 2024- 25= For ovory £1 investod in our sorvice in 2024J25, we generated: £3.17 £23.67 in savings to government and public servicès {fisGal benefits) Total: £1,562,726 in wider economic and social benefits (public value) Total: £12,091,577 in financial value to the people we help (specific outcomes to individual s) Total. £9,421,837 It's impossible to put a financial value on everything we do- but where we can, we have. We've used a Treasury-approved model to do this. From our robust management informaiion, we've also separately considered the financial benefits to the people we help. Clienl salisfaclion We carefully monitor our clients, satisfaction wilh our service. The feedback we receive is vital to our planning process. Overall we helped 5,070 people and dealt with 18,578 different issues. 81% said their problem was solved following advice said we helped them find a way forward 88% would recommend the service Page 6
Exeter Citizens Advice Bureau Trustees, Report Life is complicated. Sometimes people encounter challenges and problems that they don't know how to deal with. and they need help to overcome. 9in10ofour clients said their problem affected their lives, includin causing anxiety an financial difficulty 2in3 say they had difficulty knowing who to contact or how Systems work before advice 4in5 experienced a shock or life event before their problem Principles Citizens Advice Exeter 15 a client-focused organisation A client will be given as much time as he or she needs, but it is recognised that this may not be as mu¢h time as he or she wants Servtces will be targeted towards those who are most in need The quality of services offered to clients must remain demonstrably high The fjnancial and structural viability of the organisation shall be considered when introducing any new services It is recognised that new services and initiatives should be directed primarily at strengthening the core of the service. either structurally or financially Governance The charity is managed by its Trustee Board, which is drawn from the local community. The members are harity trustees who have a legal responsibility for the general control and management of the charity, including financiaI management and control. All trustees give their time voluntarily and receive no benefits from the harity. except where the board approves payments in the best interests of the charity and to enable the charity to achieve its charitable objectives. The Trustee Board is responsible for ensuring that the charity complies with the Citizens Advice Membership Scheme, charity legislation, and relevant company law. The maximum number of Trustees shall be seventeen and the minimum be three, being either. Elected at the annual general meeting, and who shall hold ofFJce frotn the conclusion of that meeting. Co-opted by the Trustee Board, provided that on appointment the total number of co-opted Trustees does not exceed one third of th¢ total number of Trustees. New trustees are provided with an induction pack. an initial induction programme, and on-going training and support as required. This includes the opportunity to observe the work of the charity and briefings al Board meetings on areas of the charity's work. The ¢harity also uses a trustee self-review and skills audit process which provides an opportunity to review knowledge and identify learning and development need5. Furtherniore, Citizens Advice provides a programme of trustee training for new and existing trust¢e5. Page 7
Exeter Citizens Advice Bureau Trustees, Report Management The day to day running of the charity i5 delegated to the Chief Executive and the leadership team, consisting of.. Suzanne Julyan - Chief Executive Lyndsay Jarman- Assistant Chief Executive Kathy Underwood - Operations Manager Adminislralion Administration within the ¢harity is supported by a dedicated team of administrative volunteers who undertake tasks such as opening post, filing, data input and photocopying. We pay tribute to our administrative volunteers for their Continued support and dedicatlon to our work during these challenging times. Who used and benefited from our services? The charity has a drop-in service. We offer telephone and digital advice and information services. Over the past year, we have continued to work with other Citizens Advice offices nationally delivering & telephone advice service. Without the contribution of volunteers. our generalist advice and inforniation servi¢e would not run. During the year, they have given in ihe region of 24,000 hours of time through reglilar volunteering, or equivalent to 15.8 providing the equivalent of £600,000 worth of donated time. In addition, this year we were delighted to welcome 14 new volunteers. The Board wish to thank the many volunteers who ensure the continued operation of the charity by donating their time and experience during these challenging time5. During the year, 10 volunteers left. Some left to take paid employment and others to attend traininglfurther education or for personal reasons. This demonstrates the excellent in-house training support offered to our volunteers. The new skills and experience gained whilst volunteering are clearly valued by employers. Clieni Profile Of the client5 who used the services of the charity during the year, over 79 /0 were linder 65 years of age, 58 /0 were female, 680/0 of clients, ethnicity was white British and 63 /0 were disabled or living with a long-teml health condition. Advice Need During the year. the charity assisted 5.070 clients directly with their advice needs, involving 18,578 individual issues. Page 8
Exeter Citizens Advice Bureau Trustees, Report The demand on our advi¢e services, by issue, was as follows.. Grdnd Total Client Issues Benefits & tax credits Benefits Universal Credit Charitable Support & Food Banks Consumer goods & services Debt Education Employment Financial services & ca GVA & Hate Crime Heafth & communty care Housing Immlgratlon & asylum Legal Other Relationships & family Tax Travel & trans ort Utilities & communications Grand Total 2019_20 2020_21 2021_22 2022Q3 2023_24 2024_25 9332 7180 7474 7812 7836 7787 47)21 4335 4319 7245 2539 2318 1730 22486 516 550 lioo 440 475 467 290 329 448 634 2643 4790 51 1163 2445 41 1234 2208 40 758 1665 54 666 1899 47 532 1852 42 520 14769 275 4873 329 294 316 265 286 246 1730 158 110 78 78 132 54 610 299 311 250 209 287 266 1022 1163 942 1306 1456 1650 1380 7897 328 153 215 176 234 244 13iO 435 2319 267 1133 384 1196 357 645 336 538 320 455 2099 6286 832 693 641 592 502 459 3719 218 129 123 187 186 114 957 214 199 189 189 327 288 1416 629 779 1483 2611 2317 1747 9566 27070 20696 24196 20346 20425 18578 313311 As can be seen from the figures above, the charity continues to put the majority of its resources towards welfare benefit5 and debt Issue5, Wlth these catering for over almost 610/0 of our current client issues. Given the uncertain economic climate ftir many of our clients amid the cost of living crtsis, we expect to see continuing high levels of money and debt enquiri¢5 as household finances remain challenging for our clients. We already identify clients who can use other national free debt providers as the volume of enquiries is not manageable within our resources. However. that does mean that the charity tends to taIn the m05t vulnerable clients or those with high support needs. During the year. we wrote off £)71.106 worth of debt for our clients. Furthermore, we have achieved some £4m of financial gains for our clients. We have assisted defendants in court who ar¢ in danger of losing their rented or mortgaged home. This is a high pressure situation, with a limited period of time to get the full details from the defendant, discuss the 5iMation with the landlord or lender, help to get an agreement in place and then go into court with the defendant and speak on their behalf. In complex case5 we occasionally request an adjournment, so that the defendant can be referred to a housing lawyer. Page 9
Exeter Citizens Advice Bureau Trustees, Report We offer all defendants a prearranged telephone call from Citizens Advi¢e Exeter. and this will be followed up by any advice appointments the client needs. Numbers of housing cases listed at Exeter court are high and ncreasing. Housing enquiries made by Exeter residents across the ?4125 year fonned 7.5 % of all our enquiries, and we expect evi¢tion in particular to rise significantly due to the continued high cost of rents and mortgage interest rates. We pay tribute to our volunteer advisers, gateway assessors and infonnation guides for their continued support and expertise during the Challenges of the last year. Digital During the year, the charity has assisted additional clients by supporting 9,200 website visits. We have had 897 impression5, 1 new follower and a total number of 2.227 followers. On Facebook, we have had 601 page visits, 2 new p&ge likes and a total number of176 followers. Reseal'ch, campaigns andpi'evenlio Our work is not just about advice and infomation services. We work hard to campaign for changes in policies and practices that affect large sections of the population, based on the experiences of our clients. We also deliver preventative measures. including Scam Awareness and Gambling Harm, to ensur¢ that people have skills and confidence. We offer friendly and infornial sessions designed to help everyone, no matter what their level of money knowledge or capability. Our trained staff and volunteers are able to cut through the jargon and pass on valuable tips which can really make a difference to people's lives. During the year the charity provided training courses or engagement events benefiting over 100. We pay tribute to our res¢ar¢h and campaigns, and training, volunteers for their continued support and expertise. Strategy Cost ofLiving Ci-isis We will work with our ¢lients, local partners and national Citizens Advice to ensure that our services meet the challenges and uncertainties and that our evidence is used to develop Government policy to support those affected by the cost of living. We will work with local partners to support with the predicted increase in the demand for our services and the increased complexity of th¢ issues that clients present. Although the health emergency of Covid has diminished, the financial and employment related issues will last for many months afterwards. This cross- cutting theme is embedded across the following strategic objectives.. Page 10
Exeter Citizens Advice Bureau Trustees, Report Strute ic Priorities 2025-26 Dnlxkn(oTrhYrfntedlofin6•wJi Éorw•rd 11c-n5(VtyIQrobe PeotOMa&¥.(ryrt•Tr EnEJggw.ihlx.Iiffledia Mal bod: Ihoot¢inJSabanJnOs¢rrt•dek4Try4lld iff.P.'tm¢r< fufviea-4set1hr$h1 .pd ¢dIryÉrylJfUOfj iktyar4:: F..TharK.PcC¢ad ProfflyS 1rKF_he[JV ty UlihglrJiniThcrn 1¢sÈ-. volunloer1f01(t Lh05• This strategy and the supporting business development plan will be used to guide the charity's developrnent over the coming years. Finaneial review The charity has been able to operate within its planned budgets. However, the futur¢ financial climate will mean that the charity will face a more diificult and challenging operating environment goin(F forward. The charity has benefited from grants and Contrdcts from Exeter City Council and Devon County Council (via Citizens Advice Devon), and others, which has enabled the continuation of generalist telephone and face-to-face advice and information services by our volunteer team, supported and managed by paid staff. In addition, the charity has again suc¢¢ssfully delivered the following projects and services in addition to the generalist advice and information servic¢'. ABC: Funding from Devon County Council for a Carers appeals service Carers Advice on Benefits: A contrdctual arrdngement with Citizens Advice Devon {funded by Devon Carers) to provide additional advice services for adult carers of all ages. Page 11
Exeter Citizens Advice Bureau Trustees, Report Awards for All National Lottery Funding: Funding to support us with joining a shared telephone adviceline with Citizens Advice Teignbridge and Citizens Advice South Hams. Hospiscare Project: Funding to provide advice to patients and their families attending the Hospice. Devon Growing Communities Fund: Funding was used to support our service in the County Court supporting clients at risk of eviction. Gibbons Trust: Funding was used to support our service in the County Court 5UPPOrting clients at risk of eviction. Jamieson-Bystoek Trust: Funding to support those at risk if losing their home by providing energy advice and welfare benefits advice. Norman Trust: Funded to support us with continuing to offer a drop-in and to provide the appropriate level of supervision and training. Nation81 Lottery Awards for All: Funding to enable us to join a shared telephone adviceline with Citizens Advice South Hams and Citizens Advice Teignbridge. Energy Outreaeh Project: Funding to deliver energy advice and information in an outreach setting to consumers Energy Adviee Programme: Funding to deliver specialist energy advice. Exeter Foodbank Project: Funding supporting Exeter Foodbank clients with benefits maximisation and to manage their debts with a view to them becoming less reliant on the foodbank. National Lottery Awards for All: Funding from th¢ National Lottery Community Fund for IT and equipment Action for Children Project: A contractual arrangement with Citizens Advice D¢von (funded by Action for Children} to provide advice services in local Children's Centres. Citizens Advice Torbay: Income received to provide a shared management function across both Exeter and Torbay Citizens Advice charities. Exeter and District Multiple Selerosis Society Project: A contractual arrangement funded by Exeter and District Multiple Sclerosis Society.. Funding to provide welfare benefit5 advi¢e to people living with multiple sclerosis. We operate this project on an outreach basis. This contract employs one part-time welfare benefits adviser. Exeter and District Kidney Patients, As50¢iation Projeet: A contractual arrangement funded by Exeter and District Kidney Patients. Association to provide welfare benefit advice to pre-dialysis, dialysis and transplant patients and their carers. This contract employs one part-time welfare benefits adviser. Money Advice Project for Exeter City Council: A contractual arrangement to provide a full-time money adviser to t1105e referred d irectly by Exeter City Council housing caseworkers. Macmillan Caneer Support Devon-wide Project: Funding for a holistic welfare benefits, employment, housing. debt and general advice service for people affected by cancer. Reseiwe5poIicy The charity, being mindful of Charity Commission guidance, aims to maximise the use of available fvnds for the benefit of the cit12ens of Exeter and the surrounding area 50 far as is commensurate with a prudent level of unrestrieted reserves. equivalent lo at least three months, running costs. The total unrestricted reserves (excluding the premises depreciation designated fund) at 31 March 2025 was £294,909. In this regard. our policy is to set aside fund5 only for known or probable liabilities. Inveslmenl pthvers The constitution authori5es the trustees to make and hold investments using the general funds of the charity. The charity currently holds £86,515 in a l-year fixed tenn bond. Subsidiary undertakings The charity has one wholly owned non-charitable subsidiary undertaking registered in England and Wales, alled Exeter Citizens Advice Bureau (Services) Limited, registered Company number 06561932. The company is incorpordted. The aim of the company is to raise income for the charity for charilable activities. There have been no trading activities in the last year. Page 12
Exeter Citizens Advice Bureau Trustees, Report Risk management Our Resources Committee is responsible for advising the trustee board on the effective management of risk and for making sure that internal controls are in place and operating as designed. As part of our on-going risk assessment process, our risk management strategy and policies are reviewed and agreed by the Resources Committee each quarter. We operate a robust system of internal financial controls which is fully compliant with Charity Commission guidance and good practice. UK General Dota Prolection Regulalion As part of its responsibilities, the Resources Committee continues to ensure that the charity complies with the UK General Data Protection Regulations and that the confidentiality, integrity and availability of all our data assets is maintained to a level which is consistent with the requirements of the UK General Data Protection Regulations. Future pl8n$ The trustee board continues to be convinced that the work that the charity does, and the services it provides, are cruclal elements in ensuring that those most in need are supported in accessing their rights and ¢ntitlements. Without charity, many clients would have nowhere to go and no one to help them with their problems. With local Councils being financially stretched at the present time. the Trustees are looking for alternative sources of income during 2025126. We will continue to proactively raise vital funds and seek new project partners. We will raise awareness in the community of our status as a local, independent charity reliant on grant funding and donations. In ternis of external, and other factors that the charity is planning for. these in¢lude'. Collaboration: We will continue to collaborate more widely wilh other local Citizens Advice offices in Devon through Citizens Advice Devon, and through our partnership with Citizens Advice Torbay, with other local advice agencies and with other charities who need our advice services enabling us. other organisations and more clients to benefit from contracting arrangements in the future and to provide a client focused service to the residents of Devon. Digitsl Servic¢s- We will ¢ontinu¢ to promote on-line and telephone helpline services as our preferred methods for first contact in order to maintain more intensive s¢rvi¢es for those clients in greatest need or with the most plex Situations alre wa approved by the trustees of the charity on .... and signed on its behalf by.. G Willmott nd trustee Chai S J Morgan Truste¢ Pag¢ 13
Exeter Citizens Advice Bureau Statement of Trustees, Responsibilities The trustees (who are also the directors of Exeter Citizens Advice Bureau hr the purposes of company law) are responsible for preparing the trustee5' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming r¢source5 and application of resources, in¢luding ils income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to.. select suitable accounting policies and apply them eonsistently- observe the methods and principles in the Charities SORP- make judgements and estimates that are reasonable and prudent. state whether applicable accounting standards, comprising FRS 102 have been followed, subject to any material departures disclosed and explaiiied in the financial statements- and prepare the financial statements on tlie going concern basis unless it is inappropriate to presume that the charitabl¢ company will continue in business. The trustees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the &8sets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the eharitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation er jurisdictions. d by the trustees of the charity on ...... and signed on its behalf by.. R G G Willmott Chairman and trustee organ Trustee Page 14
Exeter Citizens Advice Bureau Independent Examiner's Report to the trustees of Exeter Citizens Advice Bureau ('the Company,) I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2025. Responsibilities and basis of report As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the pr¢paration of the a¢¢ount5 in a¢cordan¢e with the r4uirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Ath and are eligible for independent examination, I report in respect of my examination of your charity's ac¢ounts as Carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(bl of the 2011 Act. Independent examiner's stAtement Since the Company's gross income exceeded £250,000 your examiner must be a member of a body listed in se¢tion 145 of the 201 l Act. I eonfirm that I am qualified to undertake the examination because I am a member of , which is one of th¢ listed bodies. I have completed my examination. I confinn that no matters have come to my attention in connection with the examination giving me cause to believ¢- accounting records were not kept in respect of Exeter Citizens Advice Bureau as required by section 386 of the 2006 Act. or 2. the accounts do not accord with those records. or 3. the accounts do not Comply with the accounting requirements of section 396 of the 2006 Art other than any requirement that the accounts give a 'true and fair view, which is not a matter considered as part of an independent examination. or 4. the accounts have not been prepared in accordance with the methods and principles of th¢ Statement of Recommended Practice for accounting and reporting by charities [appli¢able to charitie5 preparing their accounts in accordance witli the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)]. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Dave Tucker ACA FCCA Thompson Jenner LLP Chartered Accountants I Colleton Crescent Exeter Devon EX2 4DG Date=......-................-..... Page 15
Exeter Citizens Advice Bureau Statement of Financial Activities for the Year Ended 31 March 2025 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses) Unrestri¢ted funds Restricted funds Total 2025 Note Income and Endowments from: Donations and legacies Charitable activities Investment income 215,087 15,428 6,845 553 311,200 215,640 326.628 6,845 Total Incom¢ 237,360 311.753 549.113 Expenditure on: Charitable activities (204.183) (310.060) (514,243) Total Expenditure Net movement in funds (204.1 $3) (310,060) (514.243) 33,177 34,870 Reconciliation of funds Total funds brought forward Total funds carried forward 286.732 286,732 20 319,909 1,693 321,602 All of the Charity's activities derive from continuing operations during the above period. The notes on pages 20 to 38 forni an intef 6 Page ral part of these financial statements.
Exeter Citizens Advice Bureau Statement of Financial Activities for the Year Ended 31 March 2024 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses) Prior year eomparative Unrestricted funds Restricted funds Total 2024 Note Income and Endowments from: Donations and legacies Charitsble activities Investment income 304.451 39,756 4.811 304.451 361,096 4,811 321,340 Total income 349,018 321,340 670,)58 Expenditure on: Charitable activities (333,242) (321.340) (654.582) Total expenditure ())),242) (321.340) (654,582) Net income 15,776 15,776 Net movement in ndS 15,776 15,776 Recon¢iligtion of funds Total fvnds brought forward 270,956 270,956 Total funds carried forward 20 286,732 286,732 All of the charity's activities derive from continuing operations during the above period. During the year ended 31 March 2024, the Charity has utilised brought forward designated funds, specifically the post pandemic recovery fund, a fund to be used for additional advice capacity and staffing as the charity move in to the recovery phase of the pandemic, to Cover budgeted expenditure incurred in the year as part of the continued delivery of charitable objectives. The funds breakdown for 2024 is shown in note 20. The note5 on pages 20 to 38 fomi an intef 7 Page ral part of these financial ststements.
Exeter Citizens Advice Bureau (Registration number: 4334063) Balance Sheet as at 31 March 2025 2025 2024 Note Fixed assets Investments 13 Current gssets Debtors Investments Cash at bank and in hand 14 15 16 42,034 86.515 302.176 22.767 84.185 278,590 430,725 385.542 Creditor5: Amounts falling due within one year Net current assets 17 (109,124) (98,811) 321,601 286,731 Net assets 321.602 286.732 Funds of the charity: Restricted income funds Restricted funds 20 Unrestricted income funds Unrestricted funds 319.909 286,732 Total funds 20 321,602 286,732 For the financial year ending 31 March 2025 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. Directors, responsibilities.. Th¢ members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476,. and The directors acknowledge their responsibilities for ¢omplying with the requirements of the Companies Act 2006 with respect to accounting records and the prepardtion of accounts. The cial statements on pages 16 to 38 were approved by the trust¢es. and authorised for issue on and signed n their behalf by- mott an and trust S J Morgan Trustee The notes on pages 20 to 38 fonn an inte Page ral part of these financial statements.
Exeter Citizens Advice Bureau Statement of Cash Flows for the Year Ended 31 March 2025 2025 2024 Note Cash flows from operating activities Net cash incom¢ 34.870 15,776 Adjustments to cash flows from non-cash items Investment income (6,845) 28.025 {4,811) 10,965 Working capital adjustments (Increase)Idecrease in debtors Increase in creditors Decrease in deferd in¢ome 14 17 (19.267) 7,797 41,090 {26,940) (9,620) Net cash flows from operating activities 19.071 32,912 Cash flows from investing Activities Interest re¢¢ivable and similar income Sale of tangible fixed assets 6.845 4,811 Net cash flows from investing activities 6,845 4,813 Net in¢rease in cash and cash equivalents 25,916 37,725 Cash and cash equivalents at l April 362,775 325,050 Cash and cash equivalents at 31 March 19 388.691 362.775 All of the cash flows are derived from continuing operations during the above tsvo periods. The note5 OD pages 20 to 38 fomi an inte Page ral part of these financial 5tatement5.
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 I Charity status The charity is a charity limited by guarantee, incorporated in England and Wales, and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation. The address of its giStered office and principal place of business is.. Dix's Field Exeter EXI IQA 2 Aeeounting polieies Summary of significant aeeounting policies And key accounting estimates The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented. unless otherwise stated. Statement of Compliance The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Pra¢tice (applicable to charities preparing their accounts in accordance with the Financial Reporting Staiidard applicable in the UK and Republic of Irelmnd (FRS 102)) (issued in October 2019) {Charities SORP (FRS I O?)). the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) and the Companies Act 2006. Basis of preparation Exeter Citizen5 Advice Bureaii meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s). Going concern As summarised in the Chairman'5 (and Trustees,) Report, there have been cuts to government funding which have had a significant impact on the local authority (in common with many parts of the UK), and in turn on the charity's in¢ome for the next financial year, 2025-26. Exeter City Council (ECC), whilst continuing to be supportive, has not renewed the conlraci for services provided by the charity. which previously brought income of £200.000 per annum. This financial situation will inevitably impact on the services that the charity can provide in the future. The Board of the charity has prepared a budget for 2025-26, which is dependent upon the maximisation of income from other funding sources, and on the reduction of costs wherever possible. As a number of these action5 relale to future events, there is inevitably material uncertainty about the outcomes. however the Trustees are Confident that the charity can continue in some forni. although the services provided by the charity will potentially be restricted. As at 3 IIOJ12025, the charity had unrestricted reserves of £319,909, which will be utilised in part to support the operation of the charity for at least the next 12 monihs, as it seeks to reshape and reprioritise re5QLirces. Given that these reserves exist, and there are plans to increase income from other sources and to reduce ¢osts. the Trustees consider it appropriate for th¢ Financial Statements to be prepared on a going concern basis. Group accounts not prepared The financial statements present infomiation about the charity as an individual undertaking and not about its group. Page 20
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Exemption from preparing group aeeounts The charity has taken advantage of ihe exemption in section 398 of the Companies Act 2006 from the requirernent to prepare consolidated financial statements, on the grounds that it is a small sized group. Income and endowments All income is recognised once the charity has entitlement to the Income. At is probable that the income will be received and the amount of the income receivable can be measured reliably. Income is shown net of saleslvalue added tax. rernS and discounts. Donations and legacies Donations are recognised when the charity has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of perfomiance by ihe charity befor¢ the charity is entitled to the filnds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that these conditions will be fulfilled in the reporting period. Grants receivable Grants are recognised when the charity has an entitlement to the funds and any conditions linked to the grants have been met. Where performance conditions are attached to the grant and are yet to be met. the income is recognised as a liability and included on the balance sheet as deferred income to be released. Deferred income Def¢ed income represents amounts received for future periods and is released to incoming resources in the period for whtch, it has been received. SLkch income is only deferred when: The donor specifies that the grant or donation must only be used tn tUre accounting periods. or The donor has imposed conditions which must be met before the charity has unconditional entitlement. Expenditure All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attribuled to particular headings they have been allocated on a basis consistent with the use of resources. with central staff costs allocated on the basis of titne spent, and depreciation charges allocated on the portion of the asset's use. Other support costs are allocated based on the spread of staff costs. Charitable activities Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It include5 both costs that can be allocated directly to su¢h activities and those costs of an indirect nathr¢ necessary to support them. Support eosts Resources expended are allocated to the particular charitable activity where the costs relate directly to that activity. The cost of overall direction and administration of each activity is apportioned to each charitable activity on an appropriate basis. Governance costs These include the costs attributsble to the charity's compliance with constitutional and statutory requirements, including audit, 5trategi¢ management and trustees meetings and reimbursed expenses. Page 21
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Government grants Government grants are recognised based on the accrual model and are measured at the fair value of the assel received or receivable. Grants are classified as relating either to revenue or to assets. Grants relating to revenue are recognised in income over the period in which the related costs are recognised. Grants relating to assets are recognised over the expected useful life of the asset. Where part of a grant relating to an asset is deferred, it is recognised as deferred income. Taxation The charity is eon5idered to pass the tests set out in Paragraph I Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the ¢harity is potentially exempt from taxation in respect of income or capital gains received within ¢ategories covered by Chapter 3 Part I l of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 199? to the extent that such income or gains are appli¢d exclusively to charitable purposes. Current asset investments Current asset investments are included at the lower of cost and net realisable value I market value. Trade debtors Trade debtors are amounts due from customers for services perfomied in the ordinary course of business. Trade debtors are recognised initially at tlie transaction price. They are subsequently measured at amortised cost using the effective interest method, less provision for impaimient. A provision for the impainnent of trade debtors is established when there is objective evidence that the Charity will not be able to collect all amounts due according to the original temis of the receivables. Cash and cash equivalents Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value. Trade ereditors Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are elassified as cutTent liabilities if the charity does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after th¢ reporting date. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presented as non-current liabilities. Trade creditors are recognised initially at the transaction price and subsequently measured at amortised cost sing the effective interest method. Fund strueture Unrestricted income funds are general funds that are available for use at the ttwste¢s discretion in furtherance of the objectives of the charity. Restricted income funds are those donated for use in a particular area or for Specific purpose5, the use of which is restricted to that area or purpose. Pensions and other post retirement obligations The charity operates a defined conlribution pension scheme. Contributions ar¢ charged in the statement of financial activities as they become payable in accordance with the rules of the scheme. Page 22
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Financial instrllments Classificalion Financial assets and financial liabilities are recognised when the charity b¢¢omes a paty to the contractual provisions of the instrument. Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the charity after deducting all of its liabilities. Recognition and meusuremenl The Charity only has financial assets and financial liabilitie5 of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction pri¢e and subsequently measured at their settlement value. Inveslmenls Investments in subsidiaries and as50¢iates are measured at cost less impaim]ent. 3 Income from donations and legaeies Unrestrieted funds General Restricted funds Totgl 2025 Total 2024 Donations and legacie5' Donations from individuals Grants, including capital grants. Government grants 65,139 553 65,692 29.024 149,948 149,948 275,427 215,087 553 215,640 304,451 Page 23
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 4 Income from charitable aetivities Unrestricted funds General Restricted funds Total 2025 ABC Income Action for Children CAB Project Carbon Monoxide Advice Project Citizens Advice Torridge, North, Mid and West Devon in partnership with Macmillan Devon Growing Communities Fund Energy Outreach Project Exeter Foodbank Energy Advice Programme Exeter & District MS Society Exeter & District Kidney Patients Association Exeter City Council Budget & Money Management Gibbons Trust Hospiscare K Broughton Fund National Lottery Awards for All Torbay CA Management Income 46,700 13,000 24.300 21.300 46,700 13,000 24,300 21.300 68.199 1.200 5,250 27,385 3,990 68.199 1.200 5,250 27,385 3,990 2,395 10.033 21.554 3,000 10,953 1.250 19,711 46.408 2,395 10,033 21.554 3.000 1,250 19,711 46.408 15,428 311,200 326.628 Page 24
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Unrestricted funds General Restricted funds Total 2024 ABC Income Action for Children CAB Project Centurion Citizens Advice Torridge, North, Mid and West Devon in partnership with Macmillan Citizens Advice Cost of Living Grant Devon Growing Communities Fund Devon Advi¢¢ Services for Working Age Carers Empower Energy Outreach Project Exeter Foodbank Energy Advice Programme Exeter City Council Ukraine Support Exeter & District MS Society Exeter & District Kidney Patients Association National Lottery Awards for All National Lottery Cost of Living grant One Devon Torbay CA Management Income 12,500 13,190 24.300 12,500 24,300 1,684 1.684 69,248 15,000 1.000 33.005 711 1,750 6,247 22,050 69,248 15,000 1,000 711 1,750 6,247 22,050 12,160 16,356 9,556 9.993 67,713 1,750 42,883 12,160 16.356 9,556 9,993 67,713 1,750 42,883 39.756 321,340 361,096 5 Investment income Unrestricted funds General Total funds Interest receivable and similar income. Interest receivable on bank deposits 6,845 6,845 Total for 2025 6,845 6,845 Total for 2024 4.811 4.811 Page 25
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 6 Expenditure on charitable aetivities Unrestricted funds Designxted General Restricted funds Total 2025 ABC Income Action for Children CAB Project Core service fund Carbon Monoxide Advice Project Citizens Advice Torridge, North, Mid and West Devon in partnership with Macmillan Devon Growing Communities Fund Covid Recovery Fund Energy Advice Programme Energy Outreach Project Exeter Foodbttnk Exeter City Council Money Advice Exeter & District Kidney Patients Association Exeler & District MS Society Gibbons Trust Hazel Ball Memorial Fund Hospiscare IT Replacement Fund K Broughton Fund National Lottery Awards for All Grant Redundancy Costs Torbay CA Mangement 46,700 13,000 24,300 46,700 24,300 176,442 21,300 176,442 21,300 68,199 1.200 68,199 1,200 1,326 3,990 5,250 27.385 21,554 1,326 3,990 5,250 21,554 10,033 2,395 3,000 10,033 2,395 3,000 94 10,953 4,142 iio 94 4,142 iio 19,711 19,711 6,751 46,408 6,751 46.408 Total for 2025 12.313 191,870 310.060 514.243 Page 26
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Unrestricted fund5 Designated General Restrieted funds Total 2024 ABC Income Action for Children Capital Premises Fund CAB Project Core service fund Citizens Advice Cost of Living Grant Centurion Citizens Advice Torridge. North, Mid and West Devon in partnership with Macmillan Devon Growing Communities Fund Energy Advice Programme Energy Outreach Project Devon Advice Services for Working Ages Carers Empower Exeter Foodbank Exeter City Council Ukrdine Support Exeter & District Kidney Patient5 Association Exeter & District MS Society IT Repla¢¢m¢nt Fund National Lottery Awards for All Grant National Lottery Cost of Living Grant One Devon Torbay CA Mangement 12,500 13,190 12.500 13,190 3,925 24,300 288,087 3,925 24,300 288,087 15,000 15,000 1,644 1.644 69,248 1,000 22,050 1.750 69,248 1.000 22,050 1,750 33,005 711 33.005 711 6.247 6,247 12.160 12,160 9,556 16,356 9,556 16,356 1,514 1,514 9,99i 9.993 67.713 1,750 42,883 67,713 1,750 42,883 Total for 2024 5,439 327,803 321,340 654,582 Page 27
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 7 Analysis of governance eosts Governance eosts Unrestricted funds General Total 2025 Independent examiner fees Examination of the financial statements 3,442 3.442 3,442 3.442 Unrestricted funds General Total 2024 Independent examiner fees Examination of the financial statements Depreciation, amortisation and other similar costs 2,820 2.820 2,822 2,822 8 Net incomingloutgoing resources Net incoming resources for the year include- 2025 2024 Loss on disposal of fixed assets held for the charity's own use 9 Trustees remuneration 2nd expenses No trustees. nor any p¢rson5 connected with th¢m, have received any remuneration from the charity during the year. TNstees were reimbursed a total of £161 (2024.. £515) in relation to reclaimed expenses during the year. No trustees have received any other benefits from the charity during the year. Page 28
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 10 Staff costs The aggregate payroll costs were as follows: 2025 2024 Staff eosts duTillE the year were: Wages and salaries Social security costs Pension ¢osts 385,437 29.903 11,741 427,J07 35,753 11,956 427,081 475,016 The monthly average number of persons (including senior management team) employed by the charity during the year was as follows-. 2025 2024 Charltable activities 19 19 14 (2024 - 13) of the above employees participated in the Defined Contribution P¢nsion Schemes. Pension costs are allocated to activities in proportion to the related staffing costs incU¢d and are wholly Charged to unrestricted funds. No employee received emoluments of more than £60.000 during the year. The total employee benefits of the key management personnel of the charity were £112.205 (2024- £112,236). 11 Independent exgminer's remuntr#tion 2025 2024 Examination of the financial statements 2.820 12 Taxation The charity 15 a registered charity and is therefore exempt from tsxation. 13 Fixed #5set investments 2025 2024 Shares in group undertakings and participating interests The company was dissolved l April 2025. Page 29
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Shares in group undertakings and participating interests Subsidiary undertakings Total Cost At l April 2024 At 31 March 2025 Net book value At 31 March 2025 At 31 March 2024 Details of undertakings Details of the investments in which the Charity holds 200/0 or more of ihe nominal value of any class of share capital are a5 follows.. Proportion of voting rights and share5 held Country of incorporation Undertaking Holding Principal activity Subsidiary undertakings Exeter Citizens Advice Bureau {Services) Limited Dix's Field, Exeter, EXI IQA England & Wales Ordinary Dormant 14 Debtors 2025 2024 Trade debtors Prepayments Other debtors 39,232 2,564 238 17,421 5.346 42,034 22,767 15 Current a55et investments 2025 2024 Fixed terni bonds 86,515 84,185 Page 30
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 16 Cash and cgsh equivalents 2025 2024 Cash on hand Cash at bank 336 301,840 462 278,128 302.176 278,590 17 Creditors: amounts falling due within one year 2025 2024 Trade creditors Other taxation and social security Other creditors Pension s¢hem¢ ¢reditor Accruals Deferred income 39,442 6,262 23,709 2,297 34,901 2,513 40,229 9,249 30,458 2,722 4,020 12,133 109,124 98,811 2025 2024 Defeed income at l April 2024 Resources deferred in the period Amounts released from previous periods 12.133 20,702 (30,322) 39,073 12,133 {39,073) Deferred income at year end 2,513 12,133 Page31
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 18 Pension and other schemes Defined contribution pension scheme The charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the charity to the scheme and amounted to £11,741 (2024 - £11,956). 19 Analysis of net funds At l April 2024 Financing cash flows At 31 March 2025 Casli at bank and in hand Current asset inveslments 278,590 84,185 23,586 302.176 86,515 Net debt 362,775 25,916 388.691 At l April 2023 Financing cash flows At 31 March 2024 Cash at bank and in hand Current asset investments 243.307 81.743 35,283 2,442 278,590 84.185 Net debt 325,050 37,725 362,775 Page 32
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 20 Funds Balance at 31 March 2025 Balance at I April 2024 Incoming resources R¢gourees expended Transfers Unrestricted funds General Unrestricted fund5 170.077 237.360 (191,869) (30,050) 185,518 Designaled Premises Fund Hazel Ball Memorial Fund IT Replacement Advice for Life Fundraising Redundancy Fund Client Medical Support Fund Sickness cover 5.000 344 19.000 2,587 (1,326) (94) (4,142) 21,326 25,000 250 19,000 2,587 1,000 83.964 90 2,500 4,142 1,000 3,582 (6,752) 90 2,500 116.655 (12,314) 30.050 134,39l Total unrestricted funds ?86.7 J2 237.360 (204,183) 319,909 Restricted funds 46.700 13,000 24.300 (46.700) (13,000) (24,300) Action for Children CAB Project Carbon Monoxide Advice Project Devon Communtty Foundation Energy Advice Programme Energy Outreach Project Exeter Foodbank Exeter City Council Budget and Money Management Macmillan Hospiscare K Broughton Fund MC Restricted Donation National Lottery Awards for All grant Torbay Management 21,300 (21,300) 1,200 3,990 5.250 (1,200) (3,990) (5.250) (27,385) 21,554 68.199 10.953 1.250 553 (21.554) (68,199) (10,953) (iio) 1,140 553 19.711 46,408 (19,711) (46.408) Total restricted funds 311,753 (310.060) 1.693 Page 33
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Blllanee at 31 March 2025 Balance at I April 2024 Incoming resourees Resources expended Transfers Total funds 286,732 549,113 {514.243) 321,602 Page 34
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 BalAnce at 31 March 2024 Balance at I April 2023 Incoming resources Resources expended Transfers Unrestricted funds General Unrestricted funds 71,765 349,018 (327,801) 77,095 170,077 Designaled Premises Fund Hazel Ball Memorial Fund IT Replacement Advice for Life New Premises Depreciation Redundancy Fund Client Medical Support Fund Post Pandemic Recovery Fund Operations management budget Innovation Fund Volunteer fund Sickness cover 5,000 344 19.000 2.587 (J,925) 3,925 5,000 344 19,000 2,587 (1,514) 1.514 {2) 79,440 90 7,694 87.134 90 80,000 (80,000) 6.428 (6,428) (3,300) {500) 500 2.500 2.500 199,191 (5,441) (77,095) 116.655 Total unrestricted funds 270,956 349,018 333,242) 286,732 Restricted ABC Action for Children CAB Project Citizens Advice COL grant Devon Growing Commuities Fund Devon Advice Services for Working Age Carers Empower Energy Advice Programme Energy Outreach Project Exeter Foodbank Macmillan National Lottery Awards for All grant National Lottery COL grant One Devon Torbay Management 12,500 13,190 24,300 15.000 (12,500) (13.190) (24,300) (15,000) 1,000 (1,000) 33,005 711 22,050 1.750 6,247 69,248 {33,005) (711) {22.050) (1,750) (6,247) (69.248) 9,993 67,713 1,750 42.883 (9.993) (67,713) (1,750) (42.883) Total restricted funds 321.340 Page 35 (321,340)
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Balance at 31 March 2024 Balance at I April 2023 Incoming resources Resourees expended Transfers Total funds 270,956 670,J58 (654,582) 286.732 Designated Funds Trustees have made the following provisions: Advice for Life - a fund to support the development of new income generation initiatives. Premises Fund- a fund to cover the on-going costs of maintaining the Charity's premises. Client Medic#] Support Fund claims and appeals. a fund to support clients to obtain medical evidence to support disability Hazel Ball Memorial Fund a fund in memory of our fornier trustee, Hazel Ball, to be used to recognise the contribution of our volunteers. IT Replacement Fund a fund for the on-going replacement of faulty equipment within the ¢harity's IT systems. The fund is set at one third of the total replacement value. Redundancy Fund - for the purpose of transparency and good governance. the trustees have Created a fund to cover potential liabilities of the charity as at l April 2025. Siekness cover fund - a fund to cover the one-off costs of staff sickness cover. Post Pandemie Recovery Fund - a fund to be used for additional advice capacity and staifing as we move into the recovery phase of our pandemic response. Innovation Fund - a fund to support the development of new innovations in serviee delivery acr055 the charity. Operations management budget - a designated fund to be used at the discretion of the Operations Manager to cover short temi staffing. or other, financial commitments in order to maintain our services Volunteer fund - a fid to support volunteer social events. The funds come from sponsorship and fundraising. Fundraising - thi5 fund enable5 US to resource fundraising initiatives. Page 36
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 Restricted Funds ABC- Funding from Devon County Council for a Carers appeals service. Action for Children a contractual arrangement with Citizens Advice Devon (funded by Action for Children) to provide advice services in local Children's Centres. Carbon Monoxide Advice Project - grant funding from Citizens Advice to support consumers in vulnerable situations and address carbon monoxide (CO) safety issues. Citizens Advice Torridge, North, Mid #nd West Devon in partnership with Macmillan Cancer Support - Provision of a liolistic welfare benefits, employment, housing, debt and general advice 5¢rvice for people affected by cancer. CAB Project a contractual agreement with Citizens Advice Devon (funded by Devon Carers) to Provide additional advice services for adult carers of all ages. Devon Growing Communities Fund- Funding was used to enhance outreach opportunities in the community. Energy Advice Progrxmme - grant funding from Citizens Advice to provide advice s¢rvi¢es to clients at risk of fuel poverty. Exeter City Couneil Money Adviee - A contractual arrangement to provide a full-time money adviser to those referred d irectly by Exeter City Council housing caseworkers. Energy Outreach Projeet- To deliver energy advice and information in an outreach setting to consumers. Exeter Foodbank- Funding supported Exeter Foodbank clients with benefits maximisation and to manage their debts with a view to them becoming less reliant on the friodbank. Hospiscare- Funding to provide advice lo patients and their families attending the Hospice. MC Restricted Donation This donation will be used to invest in otrice resources and equipment to 5UPPOrt the well being of the workforce. National Lottery Awards for All- Funding from the National Lottery Community Fund for IT and equipment. Torbay Management - In¢ome re¢¢ived to provide a shared management function across both Exeter and Torbay Citizens Advice charities. Hospiscare Project- Funding to provide advice to patients and their families attending the Hospice. K Broughton donated money to be used for clients with unique personal challenges who needed a one-off donation to help with a personal issue (such as transport to get to a family mernbePs fitneral). Page 37
Exeter Citizens Advice Bureau Notes to the Financial Statements for the Year Ended 31 March 2025 21 Analysis of net assets between funds Total funds at 31 March 2025 Unrestricted funds General Designated Restricted fund5 Flxed asset investments Current assets Cuent liabilities 292,128 (106,611) 134,391 4.206 (2,513) 430,725 (109.124} Tot&1 net assets 185,518 134,391 1,693 321,602 Total fund5 at 31 March 2024 Unrestricted funds General Designated Restrieted funds Fixed asset investments Current assets Current liabilities 258,117 (88,041) 116,665 10,770 (10,770) 385,552 (98.811) Total net assets 170,077 116.665 286.742 22 Related party transactions During the year the charity made the following related party transactions.. Torbay Citizens Advice Bureau (Exeter Citizens Advice Bureau and Torbay Citizen5 Advice Bureau are deemed to be related parties due to the key management personnel of the entities.) Key management services provided by Exeter Citizens Advice Bureau to Torbay Citizens Advice Bureau during the year totalled £46,408 (2024.. £42.884). The value of other expenditure recharged to Torbay Citizens Advice Bureau during the year was £2,426 (2024.. £3,346). At the balance sheet date the amount du¢ from Torbay Citizens Advice Bureau was £12.041 (2024 - £336). Page 38