##
##
##
|Reference and Administrative
Details|Reference and Administrative
Details|1to2|
|---|---|---|
|Chair's Report|||
|Trustees' Report||4to 10|
|Statement ofTrustees'|Responsibilities||
|Independent
Examiner's|Report|12|
|Statement ofFinancial|Activities|13|
|Statement ofFinancial|Activities (Prior Year)|14|
|Balance Sheet||15to 16|
|Statement ofCash Flows||17|
|Notes to the Financial|Statements|18to 38|
|||Exeter Citizens Advice|Bureau|Bureau||
|---|---|---|---|---|---|
|||Reference and Administrative||Details||
|Trustees||RJFoxwell||||
|||ARLangford||||
|||DJMardon||||
|||SJMorgan||||
|||LEA Pattison||||
|||DJPhillips||||
|||GTRichardson||||
|||SJSalter||||
|||M C Whitton||||
|Secretary||SRBarriball||||
|Principal|Office|Dix's Field||||
|||Exeter||||
|||EX1 1QA||||
|Registered|Office|Dix's Field||||
|||Exeter||||
|||EX1 1QA||||
|||The charity is incorporated|in|England|and Wales.|
##
||||Reference and|Administrative|Administrative|Details|
|---|---|---|---|---|---|---|
|Company|Registration|Number|4334063||||
|, Charity Registration||Number|1091143||||
|Bankers|||Natwest Plc||||
||||59High Street||||
||||Exeter||||
||||Devon||||
||||EX43DL||||
||||CAF Bank|Ltd|||
||||25 Kings Hill Avenue||||
||||Kings Hill||||
||||West Mailing||||
||||Kent||||
||||ME194JQ||||
||||The Co-operative||Bank||
||||PO Box101||||
||||1Balloon Street||||
||||Manchester||||
||||M60 4EP||||
||||Aldermore|Bank Plc|||
||||1st Floor, BlockB||||
||||Western House||||
||||Lynch Wood||||
||||Peterborough||||
||||PE2 6FZ||||
||||Hodge Bank||||
||||29Windsor|Place|||
||||Cardiff||||
||||CF103BZ||||
|Accountants|||Thompson|Jenner|LLP||
||||1 Colleton|Crescent|||
||||Exeter||||
||||Devon||||
||||EX24DG||||
##
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##
|The demand
|on our adv|ice servic|es, by iss|ue, was as|follows:|||||
|---|---|---|---|---|---|---|---|---|---|
||2021|2020|2019|2018|2017|2016|2015|2014|2013|
|Benefits|11,500|13,668|10,727|8,965|8,100|7,440|5,791|5,545|6,439|
|Debt|2,445|4,790|4,494|4,151|4,385|4,804|4,672|5,141|4,777|
|Employment|1,234|1,163|1,227|1,187|1,119|1,308|999|830|854|
|Housing|942|1,344|1,182|1,148|1,141|1,383|1,015|875|712|
|Relationships|693|832|960|798|716|804|550|463|388|
|Consumer|467|475|507|447|423|542|377|282|206|
|Finance|294|329|309|419|269|280|226|240|292|
|Legal|267|435|434|425|465|523|446|322|278|
|Immigration|153|328|272|265|211|224|148|137|178|
|Other|2,703|3,889|4,031|3,801|1,402|1,386|857|741|1,225|
|Total|20,698|27,253|24,143|21,606|18+31|18,694|15,081|14,576|15,349|
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||||and Los|ses)|||
|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|Total|
|||||funds|funds|2021|
||||Note||||
|Income and Endowments||from:|||||
|Donations
and legacies||||358,308||358,308|
|Charitable
activities||||73,961|285,245|359,206|
|Investment
income||||1,626||1,626|
|Total Income||||433,895|285,245|719,140|
|Expenditure
on:|||||||
|Charitable
activities||||(349,867)|(287,823)|(637,690)|
|Total Expenditure||||(349,867|(287,823)|(637,690)|
|Net movement
in funds||||84,028|(2,578)|81,450|
|Reconciliation
offunds|||||||
|Total funds brought|forward|||242,197|2,578|244,775|
|Total funds carried|forward||19|326,225||326,225|
##
##
||||and L|osses)|||
|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|Total|
|||||funds|funds|2020|
||||Note||||
|Income and Endowments||from:|||||
|Donations
and legacies||||139,548|19,664|159,212|
|Charitable
activities||||178,134|169,691|347,825|
|Investment
income||||1,873||1,873|
|Total income||||319,555|189,355|508,910|
|Expenditure
on:|||||||
|Charitable
activities||||(342,044)|(191,457)|(533,501)|
|Total expenditure||||(342,044)|(191,457)|533,501)|
|Net expenditure||||(22,489)|~(2,102|(24,591)|
|Net movement
in funds||||(22,489)|(2,102)|(24,591)|
|Reconciliation
offunds|||||||
|Total funds brought|forward|||264,686|4,680|269,366|
|Total funds carried|forward||19|242,197|2,578|244,775|
##
##
|||Balance Sheet as at|31March 2021|||
|---|---|---|---|---|---|
|||||2021|2020|
||||Note|||
|Fixed assets||||||
|Tangible assets|||13|20,440|40,880|
|Investments|||14|1|1|
|||||20,441|40,881|
|Current assets||||||
|Debtors|||15|9,189|11,392|
|Investments|||16|79,905|78,726|
|Cash at bank|and in hand||17|286,787|226,590|
|||||375,881|316,708|
|Creditors: Amounts||falling due within one year|18|(70,097)|(112,814)|
|Net current|assets|||305,784|203,894|
|Net assets||||326,225|244,775|
|Funds ofthe|charity:|||||
|Restricted income funds|||||2,578|
|Unrestricted|income|funds||||
|Unrestricted|income funds|||326,225|242,197|
|Total funds|||19|326,225|. 244,775|
##
##
##
##
|Statement|ofCash Flows for the|Year Ended 3|1March 2021||
|---|---|---|---|---|
||||2021|2020|
|||Note|||
|Cash flows from operating
activities|||||
|Net cash income/(expenditure)|||81,450|(24,591)|
|Adjustments
to cash flows from non-cash items|||||
|Depreciation|||20,440|20,887|
|Investment
income|||(1,626|(1,873)|
||||100,264|(5,577)|
|Working capital adjustments|||||
|Decrease/(increase)
in debtors||15|2,203|(2,617)|
|(Decrease)/increase
in creditors||18|(25,123)|12,073|
|(Decrease)/increase
in deferred|income .||(17,594)|34,263|
|Net cash flows from operating|activities||59,750|38,142|
|Cash flows from investing
activities|||||
|Interest receivable
and similar|income||1,626|1,873|
|Net increase in cash and cash equivalents|||61,376|40,015|
|Cash and cash equivalents
at 1|April||305,316|265,301|
|Cash and cash equivalents
at 31March||21|366,692|305,316|
##
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##
##
|Asset class|||Depreciation|method|and rate|
|---|---|---|---|---|---|
|Fixtures, fittings||and equipment|5 years straight|line basis||
|Leasehold|improvements||Straight line basis over
lease||the life ofthe|
##
##
##
##
##
##
|Pensions and other|Pensions and other|post retirement|post retirement|post retirement|obligations|obligations|obligations|||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|The charity
operates||a defined||contribution|||pension|scheme.|Contributions|are charged|in the statement||of|
|financial
activities|as|they become payable||||in|accordance with||the rules ofthe|scheme.||||
|3
Income from|donations||and|legacies||||||||||
|||||||||Unrestricted||||||
||||||||||funds|Total||Total||
|||||||||General||2021||2020||
|Donations
and legacies;||||||||||||||
|Donations
from|individuals||||||||92,644|92,644||27,812||
|Grants, including|capital grants;|||||||||||||
|Government
grants|||||||||265,664|265,664||131,400||
||||||||||358,308|358,308||159,212||
##
##
##
|||Unrestricted|||
|---|---|---|---|---|
|||funds|Restricted|Total|
|||General|funds|2021|
|Action for Children|||10,900|10,900|
|BigEnergy Saving Network|||5,000|5,000|
|BigEnergy Saving Week/Winter|||2,000|2,000|
|Carers Advice on Benefits|||12,384|12,384|
|Carers Income Maximisation|||41,601|41,601|
|Citizens Advice (BEIS)|||6,958|6,958|
|Citizens Advice (MaPS)|||17,824|17,824|
|Citizens Advice Torbay|||25,970|25,970|
|Devon Advice Services for Working Age Carers|||28,946|28,946|
|Devon Community
Foundation|||10,000|10,000|
|Energy Advice Programme|||3,720|3,720|
|Exeter &District Kidney Patients Association||8,748||8,748|
|Exeter &District MS Society||20,749||20,749|
|FORCE Cancer Charity||44,464||44,464|
|Healthwatch
Devon|||6,050|6,050|
|Heat Well for Less|||7,357|7,357|
|Help to Claim|||50,060|50,060|
|National
Lottery Community|Fund||16,328|16,328|
|Quids for Kids|||10,850|10,850|
|Social Prescribing|||29,297|29,297|
|||73,961|285,245|359,206|
##
##
|||Unrestricted|||
|---|---|---|---|---|
|||funds|Restricted|Total|
|||General|funds|2020|
||Action for Children||10,700|10,700|
||BigEnergy Saving Network||7,000|7,000|
||BigEnergy Saving Week/Winter||2,000|2,000|
||Carers Advice on Benefits||16,244|16,244|
||Citizens Advice Torbay||25,446|25,446|
||Devon Advice Services for Working Age Carers||28,946|28,946|
||Energy Advice Programme||5,160|5,160|
||Exeter &District Kidney Patients Association|8,576||8,576|
||Exeter &District MS Society|18,603||18,603|
||Exeter City Council Budget &Money Management|93,612||93,612|
||FORCE Cancer Charity|44,010||44,010|
||Healthwatch
Devon||6,000|6,000|
||Heat Well for Less||2,351|2,351|
||Help to Claim||46,836|46,836|
||In Control Debt Solutions|13,333||13,333|
||Quids for Kids||18,600|18,600|
||Social Prescribing||408|408|
|||178,134|169,691|347,825|
|5|Investment
income||||
||||Unrestricted||
||||funds|Total|
||||General|funds|
|Interest receivable
and similar income;|||||
||Interest receivable on bank deposits||1,626|1,626|
|Total for 2021|||1,626|1,626|
|Total for 2020|||1,873|1,873|
##
##
##
|||Unrestricted|funds|Restricted|Total|
|---|---|---|---|---|---|
|||Designated|General|funds|2021|
|Core service fund|||249,122||249,122|
|Action for Children||||11,341|11,341|
|BigEnergy Saving Network||||5,000|5,000|
|BigEnergy Saving Week/Winter||||2,000|2,000|
|Capital Premises Fund||1,878|||1,878|
|Carers Advice on Benefits||||12,384|12,384|
|Carers Income Maximisation||||41,601|41,601|
|Citizens Advice (MaPS)||||17,824|17,824|
|Citizens Advice (BEIS)||||6,958|6,958|
|Citizens Advice Torbay||||29,698|29,698|
|Depreciation
Fund||20,440|||20,440|
|Devon Advice Services for||||||
|Working Ages Carers||||28,947|28,947|
|Devon Community
Foundation||||10,000|10,000|
|Energy Advice Programme||||3,720|3,720|
|Exeter &District Kidney Patients||||||
|Association|||8,748||8,748|
|Exeter &District MS Society|||20,749||20,749|
|FORCE Cancer Charity|||44,463||44,463|
|Hazel Ball Memorial Fund||17|||17|
|Healthwatch
Devon||||6,050|6,050|
|Heat Well for Less||||7,356|7,356|
|Help to Claim||||48,469|48,469|
|ITReplacement
Fund||4,450|||4,450|
|National
Lottery Community|Fund|||16,328|16,328|
|Quids for Kids||||10,850|10,850|
|Social Prescribing||||29,297|29,297|
|Total for 2021||26,785|323,082|287,823|637,690|
##
##
||Unrestricted|funds|Restricted|Total|
|---|---|---|---|---|
||Designated|General|funds|2020|
|Core service fund||224,111|19,664|243,775|
|Action for Children|||10,700|10,700|
|BigEnergy Saving Network|||7,000|7,000|
|BigEnergy Saving Week/Winter|||2,000|2,000|
|Capital Premises Fund|457|||457|
|Carers Advice on Benefits|||16,244|16,244|
|Citizens Advice Torbay|||23,621|23,621|
|Client Medical Support|30|||30|
|Depreciation
Fund|20,887|||20,887|
|Devon Advice Services for|||||
|Working Ages Carers|||28,946|28,946|
|ECC Tender set up costs|869|||869|
|Energy Advice Programme|||5,160|5,160|
|Exeter &District Kidney Patients|||||
|Association||8,576||8,576|
|Exeter &District MS Society||18,603||18,603|
|FORCE Cancer Charity||44,010||44,010|
|Hazel Ball Memorial
Fund|83|||83|
|Healthwatch
Devon|||6,000|6,000|
|Heat Well for Less|||2,351|2,351|
|Help to Claim|||50,763|50,763|
|In control debt solutions||13,333||13,333|
|ITReplacement
Fund|4,601|||4,601|
|Quids for Kids|||18,600|18,600|
|Redundancy
Fund|2,100|||2,100|
|Social Prescribing|||408|408|
|Sickness cover|1,918|||1,918|
|Training Pilot|2,466|||2,466|
||33,411|308,633|191,457|'533,501|
##
##
##
##
|||||Unrestricted||
|---|---|---|---|---|---|
|||||funds|Total|
|||||General|funds|
|Independent
examiner|fees|||||
|Examination ofthe|financial||statements|2,820|2,820|
|Total for 2021||||2,820|2,820|
|Total for 2020||||2,640|2,640|
|8
Net incoming/outgoing||resources||||
|Net incoming/outgoing|resources for the year include:|||||
|||||2021|2020|
|Depreciation offixed|assets|||20,440|20,887|
##
##
##
|The aggregate
payroll costs were as follows:|||
|---|---|---|
||2021|2020|
|Staffcosts during the year were:|||
|Wages and salaries|387,213|344,847|
|Social security costs|31,198|28,310|
|Pension costs|11,598|11,122|
||430,009|384,279|
|the year w|as as follows:|||||
|---|---|---|---|---|---|
|||2021||2020||
|||No||No||
|Charitable|activities||20||19|
##
|11 Independ|ent
ex|aminer's|remuneration|||
|---|---|---|---|---|---|
|||||2021|2020|
|Examination|ofthe|financial|statements|2,820|2,640|
##
##
##
##
|13 Tangible fixed assets||||
|---|---|---|---|
||Leasehold|Furniture
and||
||improvements|equipment|Total|
|Cost||||
|At 1 April 2020|103,911|68,302|172,213|
|At 31March 2021|103,911|68,302|172,213|
|Depreciation||||
|At 1 April 2020|63,032|68,301|131,333|
|Charge for the year|20,440||20,440|
|At 31March 2021|83,472|68,301|151,773|
|Net book value||||
|At 31March 2021|20,439|1|20,440|
|At 31March 2020|40,879|1|40,880|
##
##
##
|14 Fixed asset investments||||||
|---|---|---|---|---|---|
|||||2021|2020|
|Shares in group undertakings|and participating|interests||||
|Shares in group undertakings|and participating||interests|||
|||||Subsidiary||
|||||undertakings|Total|
|Cost||||||
|At 1 April 2020||||||
|At 31March 2021||||||
|Net book value||||||
|At 31March 2021||||||
|At 31March 2020||||||
##
|Details ofthe investments
capital are as follows:|in which
the charity|holds 20'/0 or|more ofthe nominal
value|of any class of s|
|---|---|---|---|---|
||||Proportion ofvoting||
||Country of||rights and shares||
|Undertaking|incorporation|Holding|held|Principal activity|
|Subsidiary. undertakings|||||
|Exeter Citizens|||||
|Advice Bureau|||||
|(Services) Limited|England &Wales|Ordinary|100'/o|Dormant|
|Dix's Field, Exeter,|||||
|EX1 1QA|||||
##
##
##
|15 Debtors||||||
|---|---|---|---|---|---|
|||||2021|2020|
|Trade debtors||||8,223|9,101|
|P repayments||||966|1,775|
|Other debtors|||||516|
|||||9,189|11,392|
|16 Current
asset investments||||||
|||||2021|2020|
|Fixed term bonds||||79,905|78,726|
|17 Cash and cash|equivalents|||||
|||||2021|2020|
|Cash on hand||||902|263|
|Cash at bank||||285,885|226,327|
|||||286,787|226,590|
|18 Creditors: amounts||falling due within one year||||
|||||2021|2020|
|Trade creditors||||6,828|10,244|
|Other taxation and|social security|||8,827|8,787|
|Other creditors|||||24,761|
|Pension scheme creditor||||773|539|
|Accruals||||5,431|2,651|
|Deferred income||||48,238|65,832|
|||||70,097|112,814|
|||||2021|2020|
|Deferred income at 1 April 2020||||65,832|31,569|
|Resources deferred|in the period|||44,889|46,382|
|Amounts
released &om previous|||periods|(62,483)|(12,119)|
|Deferred income at year||end||48,238|65,832|
##
|19 Funds||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
||||||Balance at I|Incoming|Resources|||Balance at31||
||||||April 2020|resources
f|expended||Transfers|March
f|2021|
|Unrestricted
funds||||||||||||
|General||||||||||||
|Unrestricted
funds|||||57,738|433,695|(323,082)||(87,468)|80,883||
|Designated||||||||||||
|Advice for Life|||||2,387|200|||||2,587|
|Capital Premises|Fund||||10,000||(1,878)||1,878||10,000|
|Client Medical Support|||Fund||90||||||90|
|Core Service Fund|||||35,726||||(35,726)|||
|Covid Recovery|||||||||100,000|100,000||
|Hazel Ball Memorial||Fund|||507|||(17)|||490|
|Innovation
Fund|||||3,300||||||3,300|
|ITReplacement|||||17,516||(4,450)||5,414||18,480|
|New Premises Depreciation||||Fund|40,880||(20,440)|||20,440||
|Operations
management|||budget||||||6,428||6,428|
|Redundancy
Fund|||||71,553||||8,974||80,527|
|Sickness cover|||||2,500||||||2,500|
|Volunteer
fund|||||||||500||500|
||||||184,459|200|~26,285||87,468|245,342||
|Total unrestricted|funds||||242,197|433,895|(349,867)|||326,225||
||||||Page 31|||||||
##
||Notes to the Financ|ial Statements
for the Yea|r Ended 31M|arch 2021|||
|---|---|---|---|---|---|---|
|||Balance at I|Incoming|Resources||Balance at31|
|||April 2020
f|resources
f|expended
f.|Transfers|March 2021|
|Restricted funds|||||||
|Action for Children||441|10,900|(11,341)|||
|Big Energy Saving Network|Fund||5,000|(5,000)|||
|BigEnergy Saving Week|||2,000|(2,000)|||
|Carers Advice on Benegts|||12,384|(12,384)|||
|Carers Income Maximisation|||41,601|(41,601)|||
|Citizens Advice (BEIS)|||6,958|(6,958)|||
|Citizens Advice (MaPS)|||17,824|(17,824)|||
|Citizens Advice Torbay||3,728|25,970|(29,698)|||
|Devon Advice Services for|Working Age Carers||28,947|(28,947)|||
|Devon Community
Foundation|||10,000|(10,000)|||
|Energy Advice Programme|||3,720|(3,720)|||
|Healthwatch
Devon|||6,050|(6,050)|||
|Heat Well for Less|||7,356|(7,356)|||
|Help to Claim||(1,591)|50,060|(48,469)|||
|National
Lottery Community|Fund||16,328|(16,328)|||
|Quids for Kids
—Social Prescribing|||10,850
29/97|(10,850)
~29.297|||
|Total restricted
funds||2,578|285,245|(287,823)|||
|Total funds||244.776|719.140|~637.690||326/25|
##
|||Balance atI|Incoming|Resources||Balance at31|Balance at31|
|---|---|---|---|---|---|---|---|
|||Api112019
f.|resources|expended
f|Transfers|March
f|2020|
|Unrestricted||||||||
|General||||||||
|Unrestricted
funds||69,597|319,555|(308,633)|(22,781)|57,738||
|Designated||||||||
|Advice for Life||4,853||(2,466)|||2,387|
|Capital Premises Fund||10,000||(457)|457||10,000|
|Client Medical Support Fund||||(30)|120||90|
|Core Service Fund||29,616|||6,110|35,726||
|ECC Tender costs||||(869)|869|||
|Hazel Ball Memorial Fund||590||(83)|||507|
|Innovation
Fund||3,300|||||3,300|
|ITReplacement||17,516||(4,601)|4,601||17,516|
|New Premises Depreciation|Fund|61,767||(20,887)||40,880||
|Redundancy
Fund
Sickness cover||67,447
195,089||(2,100)
~5958
~33.4111|6/06
4,418
22,781|71,553
2,500
184,459||
|Total unrestricted||264.686|319.555|~342.944||242,197||
||Notes to the Financ|ial Statements
for the Yea|r Ended 31M|arch 2021||||
|---|---|---|---|---|---|---|---|
|||Balance at 1|Incoming|Resources||Balance at31||
|||Apri1 2019
f|resources
f|expended
f|Transfers
f|March
f|2020|
|Restricted||||||||
|Action for Children||441|10,700|(10,700)|||441|
|BigEnergy Saving Network|Fund||7,000|(7,000)||||
|BigEnergy Saving Week|||2,000|(2,000)||||
|Carers Advice on Benefits|||16,244|(16/44)||||
|Citizens Advice Torbay||1,903|25,446|(23,621)|||3,728|
|Devon Advice Services for|Working Age Carers||28,946|(28,946)||||
|Energy Advice Programme|||5,160|(5,160)||||
|Healthwatch
Devon|||6,000|(6,000)||||
|Heat Well for Less|||2,351|(2,351)||||
|Help to Claim||2,336|46,836|(50,763)|||(1,591)|
|Quids for Kids|||18,600|(18,600)||||
|Social Prescribing
Support in kind
Total restricted||4,680|408
19,664
189.355|(408)
~)9,664)
~191.457)|||2,578|
|Total funds||269,366|5D8.9)D|~533,59)||244,775||
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||||||Total funds at|
|---|---|---|---|---|---|
|||Unrestricted|funds|Restricted|31March|
|||General|Designated|funds|2021|
|Tangible'|fixed assets||20,440||20,440|
|Fixed asset investments||1|||1|
|Current|assets|103,503|224,902|47,476|375,881|
|Current|liabilities|(22,621)||(47,476)|(70,097)|
|Total net assets||80,883|245,342||326,225|
||||||Total funds at|
|||Unrestricted|funds|Restricted|31March|
|||General|Designated|funds|2020|
|Tangible|fixed assets||40,880||40,880|
|Fixed asset investments||1|||1|
|Current|assets|106,584|143,579|66,545|316,708|
|Current|liabilities|(48,847)||(63,967)|(112,814)|
|Total net assets||57,738|184,459|2,578|244,775|
|21 Analysis ofnet funds||||||
||||At 1April|Financing
cash|At 31March|
||||2020|flows|2021|
|Cash at|bank and in hand||226,590|60,197|286,787|
|Current|asset investments||78,726|1,179|79,905|
|Net funds|||305,316|61,376|366,692|
||||At 1April||At 31March|
||||2019|Cash flows|2020|
|Cash at|bank and in hand||187,753|38,837|226,590|
|Current|asset investments||77,548|1,178|78,726|
|Net funds|||265,301|40,015|305,316|
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