REGISTERED COMPANY NUMBER: 043496411En8land and Wales)
REGISTERED CHARITY NUMBER: 1091133
Re
ort of the Trustees
naudlted Ftnancial St tements for the Year Ended 31 Mafch 202
for
South Hams Citizen5 Advice Bureau
*AEG(a4ZV*
2911112025
COMPANIES HOUSE
A06
#182

South Hams Citizens Advice Bureau
Contents of the Financial Statements
for the Year Ended 31 March 2025
Page
Report of the Trustees
to
Independent Examlner's Report
Statement of Flnancial Activities
Balance Sheet
Cash Flow Statement
Notes to the Cash Flow Statement
io
Notes to the Financial Statements
li
to
21
Detailed Statement of Financial Activities
22
to
23

h Hams Citi
ensA
Re
ort of the Trustees
fortheye
r Ended 31 March 2025
vice Bureau
Re
istered number.. 04349641
The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the
financial statements of the charity for the year ended 31 March 2025. The accounts have been prepared in accordance with the
accounting policies set out in note I to the accounts and comply with the chaf Itable company's Memorandum and Articles of
Association, the Companies Act 2006, the Charities Act 2011 and the Statement of Recommended Practice: Accountin8 and
Reporting by Charitie5, applicable to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland IFR5102) (effective l January 20191.
South Hams Citizens Advice Bureau is the name formally registered at Companies House, operationally referred
to as Citizens Advice South Hams.
OBJECTIVES AND AcfiviTIES
Oblectl¥es and aims
The company is a charity and exists to promote any charitable purpose for the public benefit by the advancement of education,
the protection and preservation of health and the relief of poverty, slckness and distress In partlcular, but wlthout Ilmitatlon, for
the benefit of the community in the South Hams area of Devon and surroundin8 areas.
SIBnlflcant a¢tivltles
The charity operates from a central base at Follaton House, Plymouth Road. Totnes, where it has S interview looms and 6
Incomlng telephone advice lines, together with a VOIP telephone network to enable flexible homeworking for our 60+
volunteers. The central office Is open from 10am to Ipm and 2pm to 4pm Monday to Friday. Outreach services are available on
a weekly bas15 in four market towns, those are Totnes, Dartmouth, Kln8sbrldge & Ivybrid8e.
Telephone advice is available through Citizens Advice partnerships with other local offices Monday-Friday 9.30am 4.00pm. The
charity operates at 'Advice only, level with telephone services. All clients receive a gateway assessment and the charity also
provides specialist advice around, debt, benefits, health and energy efficiency. Main enquiry areas are in debt, benefits, energy
Use, employment, housin8, family issues. education and healthcare. We continue to invest in the use of our VOIP telecoms and
client software applications technology to continue the flexible home working for all our staff and volunteers.
Much of the charity's work is delivered by volunteers which number around 60. including 27 trained Gateway Assessors, 15
Generalist Advisors, 10 Specialist Advisors, 2 social policy advisors and is also supported by volunteers in IT, reception and soclal
policy research. The trustees are also all volunteers.
STRATEGIC REPORT
Aehlevemenl and performance
Charitable aclivities
The charity has been delivering Information and advice to clients across the South Hams since 2002. In retent years, and this
year also. the highest number of enquiries have been in welfare benefits, debt. consumer issues, housing and energy advice.
2024125 was our busiest of recent years, where we helped over 6.830 clients with 22,625 issues. The number of issues
presented by clients reflect5 the complexity of the cases we support with. which in turn reflects the complexity of their lives and
of the support systems (statutory and non statutory) they seek to navigate. As client cases become more complex and
interrelated, it is increasingly relevant that we take a holistic approach to helpin8 people move forward and resolve the issues
they face. For these South Hams clients, the charity recorded £2.7 million of financial 8ains for the year 2024125 fiscal year.
Internal and external factors
The activities of the charity are subject to the sustainability of contracts and successful funding applications to develop the work
of the charity and support its core service. The success of the new and renewal funding applications. beyond grants received
from County, District and Town and Parish Counclls make a significant contrlbution to the capacity of the operation to provide
the volumes of client activity outlined in the report. Our income in the year, net of payments to partner charities was £528.668
compared with £499.396 in 2023124.

South Hams Citizens Advice Bureau
Re
ort of the Trustees
for the Year Ended 31 M
Re
istered number: 04349641
025
Financial review
Principal funding sources
The County Council. District Council and the Town and Parish Councils of the district support the major part of the core service.
All other funders are short term fixed period project contracts and represent significant additional public benefit to our core
services whilst also allowin8 some administration and overhead costs of the core work to be funded by these projects. We
manage several Devon-wlde projects {Healthwatch, fuel vouchers) which together with other projects are critical to our f inancial
sustainability through diversification and number of funding streams.
STRATEGIC REPORT
Flnancial review
Reserves pollcy
The directors believe that it 15 necessary to maintain a level of reserves to rnana8e uncertainty and ensure that the service can
continue to operate as planned on a day to day basis. The retained lunrestrictedl reserves are intended to provide a buffer
against future cut-backs and a contingency to meet any unforeseen expenditure which may arise. In order to mitigate against
the risk of future funding cuts and to meet our reserve commitments under our National Citizens Advice membership, the
trustees have reviewed and adjusted the charity's reserve policy to retain an amount equivalent to at least three months total
organisational costs.
The Unrestrlcted reserves as at the 31 March 2025 now stand at £130, 170, including £1 1,600 of designated IT fund which
contlnues to be held to support our CyberEssentlals accreditation and continued investment in IT and cybersecurlty. The
remaining £15,000 designated fund has been reabsorbed into the general reserve f und in order to honour our commitment to
hold three months of total expenditure for the organisation in a time of increasing expenditure in support of client issue5. The
reserves pollcy and designated funds are reviewed annually by the Board together with assessment of the charlty as a "goin8
concern" in respect of future years,
Future plans
The charity plans contlnuing the activlties of advlsin8 the general public of thelr right5 and responsibllities and all services
available to them, in order that they may resolve their issues effectively. The chèrlty's strategic priorlties are to be an
outstandin8 information and advice service, meeting demand with better outcomes and to direct the most help to the most
need. This will be achieved by being efficient and effective - simplifying the client journey and strengthenin8 a culture of servlce
Innovation,. being a local voice for local people - raising awareness of local155ue5 like hidden homele55ness,' and remaining
accessible to all by developinB access in the outreaches. In addition. we will continue to invest in our long term sustainability by
developing partnerships working across digital platforms throughout the district, increasing en8a8ement with younger people,
securing long-term sources of fundin8 and Investing in our staff and volunteers. To thls end, a major focus continue5 to be the
recrultment and trainlng of volunteers who represent th¢ corc dtaffing of our advioe 4crvice and without whom we Gould not
operate at the level of effectiveness we achieve presently. We have in the year achieved growth in the levels of volunteers
which adds greatly to the number of clients we can help. especially when demand for services exceeds our resources.
STRucfuRE, GOVERNANCE AND MANAGEMENT
Governing document
The charity is controlled by its governing document. a deed of trust. and constitutes a limited company, limited by guarantee. as
deflned by the Companies Act 2006. This document was updated In line with current legislation in July 2024. We referred to the
8uidance contained in the Charity Commission'5 general guidance on public benefit when reviewing our objectives.
Recruilment and appointment of new trustees
Trustees are recruited in line with the terms and conditions of the Memorandum and Articles of Association of the charity. A
term ofoffice is three years and trustees may be elected at the annual meeting. nominated by members or co-opted by the
trustee board.

South Hams Citizens Advice Bureau
Re
ort of ihe Trustees
for the Year Ended 31 March 2025
Re
1Stered number.. 04349641
Organlsatlonal strurture
Responsibility for the day-to-day management of the service is delegated to the Chief Executive Officer. The trustee board sets
the strategic direction. is involved with the on80inE planning, makes financial decisions and helps to set the framework for the
application of all other policies as well as the recruitment. induction and training of new trustees.
Inductlon and tralnlng of new trustees
All new trustees are given induction materials from Citizens Advice. are invited into the office to discuss and view the work of the
charity and are given details of how to access the 8overnance materials from the Citizens Advice intranet and the Charities
Commission.
Wider network
The board can include representatives of the local government funders. As such each Is entltled to slt on the board as a
representative member. This comprises of the District Council, the County Council and each of the Town Councils.
Related partles
No trustee, funder, member, officer or employee ha5 undue control over. or significant interest in. the charity. Any related partv
transactions, which require disclosure, are logged internally and reported appropriately a5 required under both Companies Act
law and Charity law. The trustee5' expenses for the current year reported upon are disclosed in the Notes to the Financial
Statements.
Statement of Internal Control
The Board oversees the information security of all personal informatlon of our cllents. staff, funders and Strategic partners that is
processed. Local Citizens Advice hold joint responsibility for client data that is held in our case management system with the
national Citizens Advice Service, An information assurance managment team exists to ensure the confidentiality, integrity and
availability of all personal and sen51tive data 15 maintained to a level which is compliant with the requlrernents of the UK General
Data Protection Regulation and Data Protection Act 2018.

South Hams Citizens Advice Bureau
Re
ort of the Trustees
he Year Ended 31 March 2025
Re
istered number: 04349641
REFERENCE AND ADMINISTRATIVE OETAILS
Registered Company number
04349641 (England and Wales)
Registered Charity number
1091133
Registered office
Citizens Advice South Hams
Follaton House
Plymouth Road
Totnes
Devon
TQ9 SNE
Trustees
Mr C Moltram Treasurer
Dr K Porkess
Mr DJ Sprent
Ms P A Elghady (resigned 25.06.20241
Mr C Peach Chair
Mrs T Earlev
Mr D Colliver Iresi8ned 01.09.20241
Mrs L Pilkin8ton
Company Secretary
Mrs H Mclntyre
Independent Examinei
R J Lewis ACA
WRFrost&Co
Riversdale
Ashburton Road
TOTNES
Devon
TQ9 5JU
Report of the trustees, incorporatin8 a strateglc report, approved by order of the board of trustees. as the company dlrectors, on
- and slEned on the board's behalf bv:
Mr C Peach- Trustee

Inde
endent Examiner's Re
ort to the Trustees of
outh Hams Citizens Advice Bureau
Re
istered number.. 04349641
Independent examiner's report to the trustee5 of South Hams Citlzens Advlce Bureau (Ihe Company,)
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2025.
Responsibilities and basis of report
As the charity's trustees of the Company land also its directors for the purposes of company lawl you are responsible for the
preparation of the accounts in accordance with the requirements of the Companies Act 20061'the 2006 Act,).
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are
eligible for independent examination, I report in respect of my examination of your charity'5 accounts as carried out under
Section 145 of the Charities Act 20111'the 2011 Act'l. In carrying out my examination I have followed the Directions given by the
Charity Commlssion under Section 145151 {bl of the 2011 Act.
Independent examlner's statement
Since your charity's gross income exceeded £250.000 your examiner must be a member of a Ilsted body. I can confirm that l am
qualified to undertake the examlnation because l am a member of the Instltute of Chartered Accountants In England and Wales,
which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attentlon in connectlon with the examination
8ivin8 me cause to believe..
accounting record5 were not kept in respect of the Company a5 required by Section 386 of the 2006 Act: or
the accounts do not accord with those record5; or
the accounts do not comply with the accounling requirements of Section 396 of the 2006 Act other than anv
requirement that the accounts give a true and fair view which is not a matter considered as part of an Independent
examination,. or
the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounting and reporting by charities {applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 10211,
I have no concerns and have come across no other matters in connection wlth the examination to whlch attention should be
drawn in this report in order to enable a proper understandlng of the accounts to be reached.
wis ACA
The Institute of Chartered Accountants in England and Wales
WRFrost&Co
Riversdale
Ashburton Road
TOTNES
Devon
TQ9 5JU
Date: .
its..,: I I,: LOZS........

South Hams Citizens Advice Bureau
Statement of Financial Activities
Incor
oratin
an Income and Ex
enditure Account
or the Year Ended 31 March 2025
2025
Total
funds
2024
Total
funds
Unrestricted
funds
Restricted
funds
Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
132.795
426,906
559,701
576.708
Other trading activities
Investment income
1,204
9,828
1,204
9,828
3,449
9,490
Total
143,827
426,906
570,733
589,647
EXPENDITURE ON
Raising funds
Charltsble actlvitles
Charltable activities - advice 5ervlces
133,455
450,851
584,306
584,313
Other
Total
133,455
450,851
584,306
584.313
NET INCOMEIIEXPENDITURE)
10,372
{23,9451
113,5731
5.334
RECONCILIATION OF FUNDS
In Year Adjustment
Total funds brought forward
10,964
108,834
10,964
210,622
101,788
205,288
TOTAL FVNOS CARRIED FORWARD
130,170
77,843
208,013
210.622

outh Hams Citizens Advice Bureau
Balance Sheet
31 March 2025
Re
istered number= 04349641
2025
Total
funds
2024
Total
fund5
Unrestrirted
funds
Restricted
funds
Notes
FIXED ASSETS
Tangible'èssets
12
CURRENT ASSETS
Oebtors
Cash at bank and in hand
13
701
171,108
701
274,076
506
282,104
102,968
171,108
102,968
274,777
282,610
CREDITORS
Amount5 falling due wlthin one year
14
41,639
25,125
66.764
71.988
NET CURRENT A55ET5
129,469
77,843
208.013
210.622
TOTAL ASSETS LESS CURRENT LIABILITIES
129.469
77,843
208,013
210,622
NET ASSETS
129,469
77,843
208,013
210,622
FUNDS
Unrestricted funds
Restricted funds
16
130,170
77,843
108,834
101,788
TOTAL FUNDS
208,013
210622
The charitable companyls entitled to exemption from audit under Section 477 ofthe Companies Act 2006 for the year ended
31 March 2025.
The members have not required the company to obtain an audit of its financial statement5 for the year ended 31 March 2025 in
accordance with Section 476 of the Companies Act 2006.
The trustees acknowledge their re5pon5ibilities for
lal
ensuring that the charitable company keep5 accountin8 records that comply with Sections 386 and 387 of the
Companies Act 2006 and
preparing financial statements which 8ive a true and fair view of the state of affairs of the charitable company as at
the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirement5
of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relatln8 to
financial statements. $0 far as applicable to the charitable company.
The financial statements were approved by the Board of Tru
were signed on its behalf by:
esa
authorised for issue on
/? ZQ
and
MrCPea
Trustee
Mr C Mottram- Trustee

South Hams Citizens Advice Bureau
Cash Flow Statement
for the Year Ended 31 March 2025
2025
2024
Notes
Cash Ilows Irom operating activities
Cash 8enerated from operations
117,8561
167.3301
Net cash provided byllused in) operating activities
117,8561
167,3301
Cash IIow5 from Investinz activities
Interest received
9,828
9,490
Net cash provided by investing activities
9.828
9,490
Change in cash and cash equlvalents in the reporting pertod
18.0281
157.8401
Cash and cash equlvalents at the be8lnnSn8 of the reportlng perlod
282,104
339,944
Cash and cash equlvalents at the end of the ieportln8 perlod
274,076
282,104

South Hams Citizens Advice Bureau
Notes to the Cash Flow Statement
hey
Ended 31 Mar
h 2025
RECONCILIATION OF INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING AcfiviTIES
2025
2024
Net income/lexpenditure) for the reporting period (as per the
Statement of Financial Actlvities>
Adjustments for:
Depreciation charges
Interest received
In Year Adjustment
Decf easelllncreasel in debtors
IDecreasel/lncrease in creditors
{13,5731
5,334
{9,8281
10.964
{1951
{5,2241
19,4901
948
{64.1221
Net cash provlded byllused Inl operatlons
17,856
67,330
ANALYSIS OF CASH AND CASH EQUIVALENTS
2025
2024
Cash In hand
Notice deposits (le55 than 3 months)
122
273,954
403
281,701
Total cash and cash equivalents
274,076
282,104
ANALYSIS OF CHANGES IN NEf FUNDS
At 1.4.24
Cash flow
At 31.3.25
Net cash
Cash at bank and in hand
282,104
18,0281
274,076
Total
282,104
18,0281
274,076
io

South Hams Citizens Advice Bureau
Notes to the Financial Statements
for the Year Ended 31 March 2025
ACCOUNTING POLICIES
Basis of preparing the financial statements
The financial statements of the charitable company, which 15 a public benefit entity under FRS 102, have been
prepared in accordance with the Charities SORP IFRS 1021 'Accounting and Reporting by Charitie5.' Statement of
Recommended Practlce applicable to charities preparing their accounts in accordance with the Financial Reporting
Standard applicable in the UK and Republic of Ireland {FRS 1021 (effective l January 20191,, Financial Reportlng
Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act
2006. The financial statement5 have been prepared under the historical cost convention.
Income
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds. it Is
probable that the income will be received and the amount can be measured reliably.
Expendlture
Liabilities are recognised as expenditure as soon as there is a legal or constructive obli8ation committing the charity
to that expenditure, It is probable that a transfer of economic benefits will be required in settlement and the amount
of the obligation can be measured reliably. Expenditurels accounted for on an accruals basis and has been classlfied
under headin85 that aggregate all cost related to the category. Where costs cannot be directly attributed to
particular headin8S they have been allocated to activities on a basis consistent with the use of resources,
Allotatlon and apportionment of costs
All costs are allocated between the expenditure categories of the SOFA on a basis designed to reflect the use of the
resource. Costs relating to a particular activity are allocated directly, others are apportioned on an appropriate basis.
Tangible fimed assets
Depreciation is provided at the following annual rates In order to write off each 35set over it5 estimated useful life.
Plant and machinery
33% on cost
Taxatlon
The charity is exempt from corporation tax on its charitable activities.
Fund a¢countln8
Unrestricted funds can be used In accordance with the charitable objectives at the discretion of the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions
arise when specifled by the donor or when funds are raised for particular restricted purposes.
Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.
Hire purchase and leaslng commitments
Rentals paid under operating lease5 are charged to the statement of Financial Activities on a straight line basis over
the period of the lease.
Pension costs and other p05t-retirement benefits
The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable
company's pension scheme are charged to the Statement of Financial Activities in the period'to whlch they relate.
li

South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued
for the Year Ended 31 March 2025
DONATIONS AND LEGACIES
2025
2024
Donations
Gift aid
Grant5
10,651
7.019
549,050
569,689
559,701
576,708
Grants received. Included in the above, are as follows.,
2025
2024
Grants
549.050
569,689
OTHER TRADING AcfiviTIES
2025
2024
Fundraising events
INVESTMENT INCOME
2025
Z024
Deposit account Interest
9,828
9,490
RAISING FUNDS
Raising donatlons and le8aties
2025
2024
Support costs
CHARITABLE AcnvmE5 COSTS
Support
C05ts1see
note 71
Direct
Costs
Totals
Charitable activltles- advice services
500,995
83,311
584,306
12

South Hams Citizens Advice 8ureau
Notes to the Financial Statements - continued
for the Year Ended 31 March 2025
SUPPORT COSTS
Governance
costs
Management
Totals
Charitable activities - advlce servlces
79,843
Support costs, included in the above, are as follows:
2025
Charitable
activities
advice
services
2024
Total
activities
Wages
Social securltv
Pensions
Rent
Service charges
Insurance
Postage and stationery
Advertlsing
Sundries
Publication5 and subscriptions
Office expenses
Repairs and renewals
Professional fees
Accountancy and legal fees
27.547
2,349
1,369
25,056
10,000
1,748
459
181
26,166
1,997
1,017
25,056
5,121
1,902
183
1,752
3,218
2,206
479
2,934
3.088
4.631
3,270
7,044
83,113
75,662
NET INCOME/(EXPENDITVRE)
Net income/lexpenditure} is stated after chargin81{credStingl:
2025
2024
Depreciation- owned assets
Other operating lease5
Independent examination
25,056
2,500
25,056
2.403
TRUSTEES, REMUNERATION AND BENEFITS
There were no trustees. remuneration or other benefits for the year ended 31 March 2025 nor for the year ended
31 March 2024,
Trustees, expenses
2025
2024
Trustees, expenses
198
76
13

outh Hams Citizens Advice Bureau
otes to the Financi
I Statements - continued
for
rEn
d 31 March 2025
io
STAFF COSTS
2025
2024
Wages and salaries
Social security cost5
Other pension cost5
388,819
22,009
16,857
357,117
17,765
12,093
427 685
386 975
The average monthly number of employees during the year was as follows..
2025
2024
21
21
Charitable Activitles
No employees received emoluments in excess of £60,000,
14

South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued
for the Year Ended 31 March 2025
li
COMPARATIVES FOR THE STATEMENT OF FINANCIAL AcfiviTIES
Unrestricted
funds
Restricted
funds
Total
funds
INCOME AND ENDOWMENTS FROM
Donations and legacies
126,931
449,777
576,708
Other trading activities
Investment income
3,449
9.490
3,449
9,490
Total
139,870
449,777
589.647
EXPENDITURE ON
Raising funds
Charli•ble a¢tlvltles
Charitable activities - advice services
138,143
446,170
584,313
Other
Total
138,143
446.170
584,313
NET INCOME/{EXPENDITUREI
1,727
3.607
5.334
RECONCILIATION OF FUND5
Total funds brought forward
107,107
98.181
205.288
TOTAL FUNDS CARRIED FORWARD
108,834
101,788
210,622
15

outh Hams Citizens Advice Bureau
Notes to the Financial Statements - continued
for the Year Ended 31 March 2025
12
TANGIBLE FIXED ASS￿5
Plant and
machinery
COST
At l April 2024 and 31 March 2025
8,821
DEPRECIATION
At l April 2024
Char8e for year
8,821
At 31 March 2025
8,821
NET BOOK VALUE
At 31 March 2025
At 31 March 2024
13
DEBTOR5: AMOUNTS FALLING DUE WITHIN ONE YEAR
2025
2024
Prepayment5 and accrued income
701
506
14
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2025
2024
Social security and other taxes
Accrued expenses
6.213
60,S51
945
71,043
66,764
71.988
16

South Hams Citizens Advice Bureau
Notes to the Financial Statements continued
for the Year Ended 31 March 2025
15
MOVEMENT IN FUNDS
Net
movement
in funds
At
31.3.25
At 1.4.24
Unrestrirted funds
General Unrestricted
Covid Response
Innovation
82.234
15,000
11,600
47.936
115,0001
111,6001
130,170
108,834
21.336
130,170
Restrlrted funds
Dartmouth Unlted Charities
Scottish Power
Energy Advice Project
Thrive
Trussel Trust
TQ6
Yorkshire Building Society
National CA- Pot 2
Household Support Fund
Schools Project
ECP Caseworker
18.651
27,247
10,853
2,000
1,963
3,147
4,478
13,522
8,940
{5,661)
12,990
27,247
14,221
3,368
12.0001
278
{3.147}
118
{1,424)
18,9401
4.450
110,9871
2,241
4,596
12,098
4.450
10,987
101,788
123,9451
77,843
TOTAL FUNDS
210,622
2,609
208 013
17

South Hams Citizen5 Advice Bureau
Notes to the Financial Statements - continued
for the Year Ended 31 March 2025
15
MOVEMENT IN FUNDS- contlnued
Net movement in funds, included in the above are as follows..
Incoming
resources
Resources
expended
Movement
in funds
Unrestrlrted funds
General Unrestricted
143,827
1133.4551
10,372
Restrirted funds
South Hams District Council {Outreach}
Healthwatch
Dartmouth United Charities
MAPS
Energy Advice Project
Independent A8e
Household Support
Thrive
CMAP
Trussell Trust
TQ6
Yorkshire Building society
National CA . Pot 2
Energy Outreach Project
Caring Town Totnes
Energy Casework Project
CA8 Devon (Devon Communitle5 Conne¢tl
Schools Project
10.000
79,063
12,989
56.424
51,974
1.525
43,098
iio.0001
179,063}
118,6501
156,4241
148.6061
11,5251
{52,0381
12.0001
(23,2201
{23,7091
13,1471
{10.1461
(51.4571
112.8361
17.9131
(45,6171
14,5001
{5.6611
3,368
{8,9401
{2,0001
23,220
23,987
278
{3, 1471
118
{1,4241
10,264
50,033
12,836
7,913
34,630
4,500
4,450
110,9871
4,450
426.906
1450,8511
123,9451
TOTAL FUNDS
570.733
584,306
13,573
18

South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued
for the Year Ended 31 March
025
15
MOVEMENT IN FUNDS- continued
Comparatives for movement in funds
Net
In funds
Transfer
funds
At 1.4.23
31.3.24
Unrestrlrted funds
General Unrestricted
Covid Response
Innovation
80,507
15.000
11.600
1,727
82,234
15,000
11.600
107, 107
1,727
108,834
Restrlcted funds
Healthwatch
Dartmouth United Charities
Scottish Power
Totnes Support Services
The Mansion
Energy Advice Project
Empower
Homes for Ukraine
Independent Age
Thrive
Trussel Trust
TQ6
Yorkshire 8uildin8 Soclety
National CA - Pot 2
Household Support Fund
ECP Caseworker
14.682
27,652
2.333
1.133
ii,ooi
14,212
20.537
6,631
3,969
1405)
{2,3331
{1,133)
1148}
114,2121
120,537)
(6.631)
2,000
1,963
3,147
4,478
13,522
8,940
10,987
18.651
27,247
10.853
2.000
1,963
3,147
4,478
13,522
8,940
10,987
98,181
3,607
101,788
TOTAL FUNDS
205,288
5,334
210.622
19

South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued
South Hams Citizens Advice Bureau
Is
MOVEMENT IN FUNDS- continued
Comparative net movement in funds, included in the above are as follows:
Incoming
resources
Resources
expended
Movement
in funds
Unrestricted funds
General Unrestricted
139,870
{138.1431
1.727
Restricted funds
South Hams District Council (Outreach)
Healthwatch
Dartmouth United Charities
Scottish Power
The Mansion
Energy Advice Project
Empower
MAPS
Totnes Support Servlces
Homes for Ukraine
Independent Age
CA8 Service Support & Secondments
Household Support
Thrive
ECP Caseworker
CMAP
Trussell Trust
TQ6
Yorkshire Building Soclety
National CA - Pot 2
Ener8y Outreach Project
10,000
62,648
18.651
{io.0001
{62,6481
114,6821
14051
17,1021
161,1731
162,2381
157,488
12,3331
120.5371
122.1311
112,073
147.168)
14,800)
1556)
115,290)
19,815}
13,718)
14.972}
116,103>
110,9381
3,969
14051
11,1331
11481
114,2121
S.969
61.025
48,026
57.488
12,3331
120,5371
16,6311
15.500
12.073
56.108
6,800
11,543
15,290
11.778
6.865
9,450
29,625
10.938
8,940
2,000
10,987
1,963
3,147
4,478
13,522
449,777
1446,1701
3,607
TOTAL FUNDS
589.647
584,313
5.334
16 RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31 March 202S.
20

South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued
for the Year Ended 31 March 2025
17 PURPOSE OF RESTRICTED FUNDS
Scottish Power - providing energy advice to those facing or at risk of experiencing fuel poverty,
supporting clients with their energy and water bills.
Totnes Support Services- project to support work in the Totnes area.
The Manslon- funds from Totnes Town Council to fund outreach services in Totnes (Mansion House).
Energy Advice Project - funding to provide one-to-one energy advice to clients in fuel poverty to asslst with their
domestic energy usage and support with finding ener8y savings in the home.
Empower- a project funded by the Energy Redress Scheme to support clients in fuel poverty to flnd energy savings
and efficiencies in their homes.
Home for Ukralne - funding recelved from South Hams District Council through the Homes for Ukraine scheme to
provide dedicated 5UPPOrt to Ukrainian refu8ees in the South Hams area.
Independent Age- funding recelved from Independent A8e in partnership wlth Totnes Carin8 and Dartmouth Carlng
to provSde support and home vislts to over 655 in the South Hams area.
Household Support- funds received from Department of Work and Pensions through local government to support
clients most in need of help with significantly risin8 Costs and specifically for the distribution of fuel vouchers for
Oevon clients on prepayment meters.
CAB Service Support & Secondments- staff are undertaking support services under contract to other local Citizens
Advice offices.
Thrive - supportin8 Investment In volunteers.
Trussell Trust - a project with Trussell Trust to fund an advisof In Ivybrid8e Foodbènk.
TQ6- a project with local Dartmouth charity Ta6, to increase advice sUPPOrt to clients in Dartmouth.
Yorkshlre Building Society - a project funded by partnership with National CA and Yorkshire Buildin8 Society to offer
advice in YBS branchès.
National CA Pot 2 funding from National CA to increase Core capacity on Adviceline.
ECP Caseworker- fundin8 from National CA to fund indepth ener8y casework for complex clients.
Dartmouth United Charlties - providlng support to those in need in the Dartmouth Parish through
the provision of advice that promotes relief from poverty.
Schools Project individual donations to fund an adviser in local schools .
21

South Hams Citizens Advi
Bureau
Detailed Statement of Financial Activities
for the Year Ended 31 March 2025
2025
2024
INCOME AND ENDOWMENTS
Donations and legacies
Donations
Gift aid
Grant5
10,651
7.019
549.050
569,689
559,701
576,708
Other trading activities
Fundraising events
1,204
3,449
Investment Income
Deposit account interest
9,828
9,490
Total Incomln8 resources
570,733
589,647
EXPENDITURE
Charltable acllvltles
Wages
Social security
Pensions
Telephone
Postage and stationery
Publications and subscriptlons
Travel
Training
Software
Leases
Advertlsin81Publiclty
Fundraising costs
CA Membership
Conference and workshop expenses
Payments to Charity Partners
Contract Staff
Staff Welfare
Translation costs
Entertainment
361,272
19,660
15,488
1,340
1,378
1.438
9,995
149
16,581
4,949
543
407
3,910
498
42,068
14,664
6.278
333
44
330,951
15,768
11,076
3,303
2,330
1,703
8,610
1.490
17,718
4,877
531
90,2SI
14,776
4,936
121
134
500,995
508,575
22

South Hams Citizens Advice Bureau
Detailed Statement of Financial Activities
for the Year Ended 31 March 2025
Other
Trustees, expenses
198
76
Support ¢os15
MaTraEement
Wages
Social security
Pensions
Rent
Service charges
Insurance
Postage and stationery
Advertisin8
Sundries
Publications and subscriptions
Office expenses
Repairs and renewals
Professional fees
27,547
2,349
1,369
25,056
10,000
1,748
4S9
181
26,166
1,997
1,017
25,056
5.121
1.902
183
1,7S2
3,218
2.206
479
2.934
3,088
4,631
79.843
- 68.618
Governance costs
Accountancy and le8al fee5
3,270
7.044
Total resources expended
584,306
584.313
Net Income/(expendlture}
113,5731
5,334
23