REGISTERED COMPANY NUMBER: 04349641 (EDgland And Wale5)
REGISTERED CHARITY NUMBER: 1091133
f ih Trustees and
udiied Fina
the Year
ded 31 March 2023
South Hams Ci¢izen5 A
vice
'KFJL8XT*
2711012023
COMPANIES PK)USE
A07
#25
W R Frosi &'Co
Riversdale
Ashburton Road
Devon
TQ9 5JU

South Hams Citizens Advice Bureau
Contents of the Financi
the Y ar Ended 31
tAtements
h202
Pag¢
Report of the Trustees
P to 3
Independent Examiner's Report
Siat¢meni of Financial Aciivities
Balance Sheet
Cash Flow Ststem¢nt
Notes to the Cash Flow Statement
Notes to the Financial Statements
9 to 17
Detailed Stst¢rnent of Financial Activiiies
18 to 19

uth Hams Citizen5 A
vi¢¢ Bureau
tered numi*r.' 04
Re ort of he Trustees
for the Year Ended 31 March 20
The t￿￿treS who are also directors of th¢ charity for th¢ purposes of the Companies Act 2¢)06, present their report with
th¢ financial statements of the Charity for the year ended 31 Mar¢h 2023. The trusiees have adopted th¢ provisions of
Accouniing and Reporting by Charities.. Stsiement of Re¢ommended Practice appli¢abl¢ to charities preparing thetr
accounts in accordance with the Financial Reporting Stsndard applicabl¢ in the UK and Republi¢ of Ireland (FRS 102)
(effective l January 2019).
0￿ECTIVEs AND AcfiviTIES
Objeetive$ 8nd 8lms
Th¢ ¢otnpany is a charity and exists to provide infonnation and #dvice kn th¢ general public.we have refeThed to the
guidance contained in the Charity Commission's genual guidance on public benefit wh¢n r¢viewing our objectiv¢$.
Significant 8ctivities
The charity 0￿rat¢S from a central b&5¢ at Follaton House. Plyrnouth Road. Tothes, where it has 5 interview rooms and
6 incoming telephone advi¢e lines. together with a VOIP telephone neiwork to enable flexible homeworking for our
60+ volunteers. The central office is open from 10am to Ipm and 2pm lo 4pm Monday to Friday. Outreach services
are available on a weekly basis in four market towns. those are Tome4 Dartmouth. Kingsbridg¢ & Ivybridge.
Telephon¢ advi¢¢ is available through CitiZ￿S Advice paTkn¢rships with other local offices Monday.Friday 9.30am -
4.00pm. The charity operaies at'Advice only level with telephone services. All clients r¢c¢iv¢ 4 gateway ossessment
and th¢ ¢harity also provides specialist advice aroun¢1 d¢bL benefits. h¢alth and energy efficiency. Main enqutry ar¢a5
are in debL benefits. energy use, ¢mployrnenL housiD& family i55u¢& education and healthcare. We continue to invesi
in the use of our VOIP tele¢0rn5 and ¢li¢iit 50ftware applications trchnology to continue the flexible home working for
all our staff and volunteers.
Volunteers
Much of the charitys work As delivered by volunieers which number around 62. including 26 trained Gateway
Assessors, 14 Generalisi Adviwrs. 5 Specialist Advisors. 2 social policy advisors and 15 also supported by volunteers in
IT. reception and social policy research. The tnksiees are also all volutrt¢¢rs.
RATEGIC REPORT
Athievem¢nl 3nd performanc¢
Charitabl¢ aeiivities
The charity has b¢¢n delivering information and advice io GlienLg across the South Hams since 2002. In recent y¢ars
the highest nuznber of enquiries have been in welfare benefits and debt. tn 202Y23 the charity helped more than
6.451 clients (an increase of 17Y• over 2021r22). with 14.540 issues. For these South Hams clients. the charity recorded
£2+ millkon of fmancial gains. We are now Coniirtually seeing substanrially more demand for our services ps the cost
of living crisis lakes hold with. energy bill support ceasin& rents escalating and food costs spiralling. The Government
schemes wi(h Cost of Living payinents and the House Support Fund go 50m¢ way to alleviating the immense strain on
th¢ ¢lients we h¢lp, though our advisoTS daily ¢vid¢nc¢ the ]n¢T￿giti8 level of ¢lient debt and inability to meet b￿1
living exp¢ns¢s.
Int¢rng1 and external faetors
The aciivities of the charity are subject to the sustsinability of contracts and suc¢e55fv1 funding applications to develop
the work of the charity and support its core service. Th¢ success of the funding applications, b¢yond grants received
from County, DLStri¢¢ and Town and Parish Councils make a significaDt contribution ts) the ￿paCIty of the operarion to
provide ihe volumes of client activiry Outlined in the report. Our tncome in the year. net of payment to partner charities
wa5 £426,308 compared with £337.173 in 2021ll2. .
Finanf ial r¢vi¢w
Principal funding ￿￿rE¢S
The Counry Council, District Council and the Town and Parish Councils of the district support the major part of ¢h¢
core service. All other funders are short temi fixed F¢rithJ project contracts and represent significant additional publi¢
benefit to our core services whilst also allowing som¢ costs of the ¢or¢ work to b¢ funded by the5¢ projects. We manage
s¢v¢rnl Devon-wide projects i.e. Healthwatch and Empower, which together with other projects are critical to ow
financial sustsinability through diversificatiott of fimding str¢ams."
Page I

itizens Advice Bureau
number. 0434
March 2
STRATEGIC REPORT
Fin*ncial review
Reserves policy
The dir¢¢tors believe thal il is necessary to nwint•its a l¢v¢l of reserves io manage uncertainty and ensur¢ that the
service can continue to operate ￿ planned on a day to day b&8is. The rdained (unrestricted) reserves ar¢ iniended io
provide a buffer against future cut-backs and a contingency to meel any unforeseen ¢XP¢Dditur¢ which may arise. tn
order to miligate against the risk of fuftwe fi]Dding cuts, il 15 th¢ rharitys Fxjlicy to fftain an amount equivalent to al
le&st three month5 ¢ore ¢osts (i.e.. those costs not expended on projects under the Restricted fimds).
The Unrestricted reserves ￿ at the 31 March 2023 are £80,507 a de¢￿se of £626 over last year represent four
months operating costs for the core service of the charity. w.e also hold £15.000 d¢signat¢d r¢5¢rves to provide a
buffer against any futur¢ ￿nding1¢0$t un¢¢rtainty as a result of signifi¢anl inflationary pressures which both our filnders
and we are suffering from. W¢ also hold a desi￿lated IT fund of £1 1.6(Xl 10 assist the c05t of the ex¢end¢d VOIP
telephone network we estsblished post Covid and the Bro￿h of volunteer homeworkin
Fu¢ur¢ plaDS
The charity plans continuing the activities of #dvising the general public of their rights and responsibilities and all
5¢rvices available to the￿ in order that they may resolve their issues effeciively. The charitY5 51rat¢gic plan is to
ensur¢ thal &5 many ￿ople a5 POS5ibl¢ are able to a￿¢55 th¢ 5eryice. thi5 will include d¢v¢loping acces5 in the
outreaches and developing parln¢rship working acros5 digital platfonns across the district. The success of th¢
implementation of the rapid changes to clieni xcess chartnels brought about as a consequence of the Covid restrictions
has proven that remote and flexible working. together with new ITrrelecoms investment wniinues to bring benefits 10
our organisation and clients, and we will continue this hybrid model thmugh 2023ll4.
Our major focus continu¢5 lo be th¢ recruitsnenl and training of volunt¢¢rs who ttpresent the core stsffmg of our advice
service and wiihout volunteers we could not opernt¢ * the level of effectiveness we achieve presently.
STRUCTURE, GOVERNANCE AND MANAGEMEiYr
Coverning document
The charity is controlled by its governiftg d￿llMen￿ a deed of ffi￿. and c4)nstitutes a limiied company. limiied by
guarantee, as defined by the Companies Act 2006.
Recrultment and appoirttment of Dew trustees
Trustees are recruited in line with the ienns and tonditions of the Memornidum and Articles of Association of ihe
harity. A terni of olTice is three years and tnL%tres may be elected at the annual meeting. nominated by members or
co-opted by the trustee board.
Organisational structure
Responsibility for the day-itrday managem¢nt of the service is delegated to the Chief Executive Officer. The t￿slee
boaTd sels the strdt¢gic direction, 15 involv¢d with the ongoing plaDnin& JDak¢s fmancial de¢isions and helps 10 Set the
framework for the application of all other policies.
Induetlon #nd tralnlng of new trnstees
All new trust¢¢5 are given indu¢iion rnat¢rials from Citizens Advie¢. are invit¢d into the offi¢¢ to discuss and view the
work of the clwity and ar¢ given details of how to access the govemane¢ materials from the Citizens Advice intranet.
Wider network
The board include repr¢s¢nlatiYes of th¢ Iwl governmeAt funders. As such each is entitled to sit on the board a5 a
representstive member. This comprises of the District Council. the Counry Council and each of the Town Councils.
Related partles
No trust¢¢, fi￿der, rnember. officer or employee has undu¢ control over. or significant interest I￿ the charity. Any
related party transactions. whi¢h require disc105ur¢. are logged internally #Dd reported appropri#t¢ly as required under
both Companies Act law and Charity law. Th¢ trustees. expenses for thr fUTrertt year report¢d upon are discloscd in
the No¢e5 to th¢ Financial Ststements.
Page 2

uth Hams Citi
ns Advi¢¢ Bu
au
numbtr.
h202
REFERENCE AND ADMINISTRATIVE DETAILS
Registered Company number
04349641 (England and Wal¢s)
Registered Charlty number
1091133
Registered
Citizens Advice South Hams
Follaton House
Pliqnouth Road
Totnes
D¢von
TQ9 SNE
Trustees
Mr C Mottram Trea5wer
Dr K Porkess
Mr D J Sprent
Ms P A Elghady
Mr C Peach Chair
Ms C Laithwaite
Ms D Deane
Mr S Finnemore (resigned 2.8.23)
Company Secretsry
Mr5 J Moor
Indeptrtdent Exarniner
RJ Lewis ACA
WRFrosi&Co
Riversdale
Ashburton Road
ToT￿s
Devon
TQ9 SJU
Report of the
directors, on .
51ees, ncorporaiing a Str￿e81¢ repoTL approved by order of th¢ Ixmrd of tn￿tees. as the company
d signed on the b0￿d,5 behalf by.
Mr C Peach - Trustee
Page 3

Inde
en
ouih H
ent Examiner's Re
iz
nsAd
ort to the Trnstee5 of
te
lrtdep¢ndent examiner's report to tht trusttts of South Hams Cittztn$ Advlet Bureau Cthe Company.)
I r¢port io the charity trustees on my examination of the accounts of the Company for th¢ year end¢d 31 March 2023.
Re5ponsiblllties 8nd basts of report
As the Charit￿s trust¢¢5 of the Company (and also its dire¢tors forth¢ purposes of ¢ompany law) you are responsible for
the preparatiotj of the accounts in accordance wilh the requirements of the Compatties Act 2LK16 (Ihe 2006 A¢i').
H4ving satisfied myself that the a¢￿UnIS of the Company are not required to b¢ audited und¢r Part 16 of the 2006 Act
and aTe eligible for independent examinalion, E report in resped of my examination of your charity'$ accounts as carried
oui under Seciion 145 of the Charities Act 2011 Cthe 2011 Act.). In carrying out my examination I have follow¢d the
Dir￿tionS given by the Charity Commission under Section 145(5) (b) of the 2011 ACL
Independent examiner's ststement
Since your charitys gr05s income ex£eeded £250,000 your examiner must be a member of a listed body. I can Confm
that l am qualified to undertake the examination because l am a membeT of the Institute of Chartered A¢countants in
England and Wal¢$. which is on¢ of the li51ed bodies.
I haye ¢omplet¢d my examxnation. I confimi that no matters have come EO my attention in connectiOD with the
examination giving me cause to b¢lieve:
accounting records were k¢pt in respeci of the Company r¢quired by Seciion 386 of the 2006 Act. or
rhe accounts do not accord with those records; or
the accounts do nol comply with the accounting Tequirements of Section 396 of the 2006 Act other than any
r¢quireTneni ihat th¢ a¢COllnts give 4 triie and hir view whi¢h 1$ not a m4tt¢r considered as part of an
independent examination- or
the accounis haye not been prepared in a(￿rdance with the meihods artd principles of the Statemeni of
Recommended Praciice for accounting and reporting by tharities (applicable to ¢haTiti¢s preparing their
ac¢ounts itl accordance with the Financial" Reporting Standard applicable in the UK and Republic of Ireland
IFRS 102)).
I have no concerns and have come across no other matters in connedion with the examination to which alltstion should
b¢ drawn in thi5 report in order lo enable a proper understanding orth¢ accounts to be reach¢d.
RJ Lewis ACA
The Institute of Chartered Accouniants in England and Wal
WRFrost&Co
Riversdale
A5hburton Road
TOTNES
Devon
TQ9 5JU
Date..
Page 4

uih Hams Citizens Advi
Statement of Fin
Inco
oratin
anln
for the Year Ended
and Ex
enditiire.Account
l March 2023
2023
Total
fvnds
2022
Totsl
funds
Unrestricted
Restricted
fimds
Notes
INCOME AND ENDOWMENTS FROM
Donations and legach&q
IOlJ46
443.136
544.482
410.946
Other trading activitie5
Investment income
1,170
2255
1.170
2.255
1,266
49
Total
412261
EXPENDITURE ON
Raising funds
2,870
Charltable aetlvities
Charitable acti￿tIeS - advice services
116J97
412.378
528.775
421.021
Other
109
Tot41
116397
412378
424 000
NET INCOMEI(EXPENDTfuRE)
(11.626)
30,758
19.132
(11.739)
RECONCILIATION OF FUNDS
Total frjnds brought fonvard
118.733
67.423
186,156
197,895
TOTAL FUNDS CARRIED FORWARD
107 107
205 288
186 156
The notes fom part of these fjnancial ￿ternents
Pag¢ 5

South Hams Citizens Advi
Bureau
4349641
Balan¢e Sheet
2023
Tothl
nds
2022
Total
funds
UnTe5tri￿ed Restrithed
funds
Notes.
FIXED ASSETS
Tangible assets
12
313
CURRENT ASSETS
Debtors
Cash at bank and in hand
13-
1.454
,454
339.944
162470
243 949
178.928
162,470
341.398
243.949
CREDITORS
Amounts falling due within one year
14
{71.821)
(64.289)
(136.110)
(58,106)
NET CURRENT ASSETS
107 107
205
185 843
TOTAL ASSETS LESS CURRENT
LIABILITIES
107,107
98.181
205.288
186,156
iYET ASSETS
107.107
205
186,156
FUNDS
Unrestricted funds
R¢strict¢d funds
16
107.107
118,733
TOTAL FUNDS
205,288
186 156
Th¢ Charitable tompany is entitled to ¢x¢mption from #udit under S￿tIOn 477 of the Companies Act 2006 for the year
ended 31 March 2023.
Th¢ members have not required th¢ wrnpany to obtain an audit of its financial statements for the year ended
31 March 2023 in a¢wrdane¢ with Section 476 of the CompaniES Act 2006.
The truslees acknowledge their responsibilities foT
ensuring thai the charitable wmpany keeps accounting r¢¢ords that comply with Sections 386 and 387 of ¢h¢
Companies Act 2006 and
preparing financial stsiements which give a true and fair view of the State of affairs of the ¢h¥ritable company a5
at the end of each financial year and of its Surplus or defL¢lt foT ¢ach financial year in accordance with the
requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies A¢t
2006 relating to financial siatements, so far'as applicable to the charitable company.
(b)
The financial sthtements were approved by
l...(J.9.'..%o.K￿....... and were signed ori its
Board of ThL8*es and authorised for issue on
hal
MrCPe
. Truste¢
Mr C Mottram. T￿￿1¢¢
Th¢ notes forni p¥rt of these f￿anCial 5¢akments
Poge 6
Lxiniinued...

ams
itizen
Ad
ceBu
Cash Flow Siatemen
for the Year Ended 31 Mareh 2023
2023
2022
Notes
Casb flows from operating 8¢tiviti¢s
Cash generated from op¢raiions
Net cash provided byl(u5¢d in) OF*rating activities
93.740
Casb flows from Investing activiti¢s
Lnt¢r¢s¢ rer¢iv¢d
49
Net Cosh provided by investing activities
49
Change In cash and cash equlv*leTrts iii
the reporting period
Cash And cash equivalents At ¢h¢
beginning of th¢ r¢portine perlod
95.995
(2,072)
246.021
C¥4sh and cash equiv#kDts at th¢ end or
the reporting period
243.949
The notes fom w of these financial ststements
Pag¢ 7

outh Ham
izens Advice Bureau
th
hFlowS
RECONCILIATION OF NET INcOME1￿XPEND1TuRE) TO NET CASH FLOW FROM
OPERATING ACTIVITIES
2023
2022
r4et incomel(expendlture) for the reporting peri￿1 (w5 per the
St&t¢menl of FinaneiAI Activities)
Adjustrnents for:
Depre¢iation tharge5
Int¢r¢st received
Incre￿ in debtors
Increase in creditors
19.132
(11.739)
313
(2.255)
(1,454)
764
(49)
Ne¢ fa5b provided byl(used iD) (4JtratiOM5
2,121)
ANALYSIS OF CASH AND CASH EQUIVALENTS
2023
2022
Cash in hand
Notice deposits Oess than 3 months)
87
339,857
179
243.770
Total ¢gth and ush equivalents
339,944
AIY ALYSIS OF CHANGLS I]4 IYET FU]¥DS
At 1.4.22
Cash flow
At 31.3.23
Net e¥4sh
Cash at bank and ID hand
243.949
95.995
339,944
Total
95.995
Th¢ notes fonn part of these rUw￿la1 ststements
Page 8

uthH
ms
iiizens Advice Bure
ar
h 202.3.
ACCOUNTING POLICIES
BasAs of preparing the financial statements
The financial statements of the ¢lwi¢abl¢ company, whi¢h is A publi¢ benefit entity under FRS 102, have been
prepared in a￿ordance with ihe Chariti¢5 SORP IFRS 102)'Atsounting and Reportitig by Charities.. Sthtem¢nt
of Recornmendel Pra¢ii¢e applicable to ¢lwities preparing their accounLS in accordance with the Financial
Reporting Standard applicable in the UK artd Republic of Ireland (FRS 102) (effective l January 2019),,
Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of
Ireland. and the Companie5 Act 2006. Th¢ financial statements have been pr¢pared under the historical cost
convention.
Incorne
All income is recogrtised in the Statement of Financial Activities once the charity has entidement to the funds. it
is probable that the income will be Teceived and the an￿Unt can be wKasured reliably.
Expendlture
Liabilitl¢s ar¢ ￿(Qg￿lS¢d as ¢xp¢nditur¢ a5 50on ￿ there 1$ a legal or constructive obligation committing the
charity to that expenditurt. it is probable that a ts2nsfe"r of economic benefits will be required in %ttlernent and
the amount of the obligation can be measured reliably. ExpendiDJre is accounted for on an ac¢Tuals basis and has
been classified under headings that aggregate all cost rel￿ed to the cal¢gory. Wher¢ wsts W￿01 be directly
attributed to particular headings they have been all¢xated to ￿(1¥[¢1¢5 on a b&%is consistent with the use of
resources.
Allocation and *pportionment of costs
All ¢osts ar¢ allo¢at¢d b¢nve¢n the ¢xp¢ndits]r¢ categories of the SOFA on a basis designed to reflect the use of
the resource. Costs relacing to a parti'cular activity are allocated directly. oih¢rs are apportioned on an
appropriate basis.
Tangible fixed assets
Depreciation is provided ai the following annual rat¢5 in ordEr to write off each assei over its estimated u5¢ful
life.
Plant and machinery
33Y• on cost
Taxation
The charity 1$ exem￿ from corpordtion tsx 00 its ¢haritsbl¢ activitie$.
Fund aeeounting
Unre5tTiCted funds can be used in accordance with the charitsbk objectives at th¢ dis¢r¢tion of the tn￿lee5.
Restri¢ted funds ¢an only be wed for parti¢ul¥r TeStrt¢ted pu￿0$¢$ within the objects of the charity.
Restrictions arise when $pe¢ified by the donor or when funds are raised for particular restricted PUTpose5.
Further explanation of the nature and purpose of eath fimd is in¢luded in the notes to th¢ financial siatements.
Hire pur¢ha5e and IvASjDg ¢omrnitm¢nts
Rentals paid under operating leases are charged to the stsiement otFinancial Activiue5 on a straight line bA5iS
over the period of the lease.
Peosion ¢05ts and other post-retiremtot benefits
The charitable company op¢rdt¢5 a d¢fuJ¢d wntribution pension scheme. Contribulion5 payable to the
charithble company's pensioll s¢hem¢ ar¢ Ghorged io the Stat¢m¢nl of Financial A¢¢ivities in th¢ period ¢0 which
they relate.
Page 9
ontinued...

mscliz
Note5 t th Fin
forthey
tatements - continued
h 2023
DONATIONS AND LEGACIES
2023
2022
Donations
Gift aid
Grants
15.047
10.S49
865
399 532
529.435
410.946
Grants recetved. included in the above. are as follows:
2023
2022
Grdnls
529 435
OTHER TRADING AcfiviTILS
2023
2022
Fundraising events
INVEsfMENT INCOME
2023
2022
Deposit account interest
2,255
49
RAIs￿c FUNDS
Raising donations and legacies
2023
2022
Support costs
CHARITABLE AcrIvrriES cosrs
Support
costs (see
note 7)
Direct
' Costs
Totals
Charitsbl¢ a¢tivtti¢$- advice services
528 775
Page 10
¢ontinued...

ns Advice B
Noies to the Financial S
for the Year Ended 31 Ma
niinued
SUPPORT COSTS
Govenwice
Costs
Management
Totsls
Charitable activitbes- advice setvices
6.084
73.913
Support costs, included in the above. ¥r¢ as follows:
2023
Charitabl¢
activities
- advice
services
2022
Total
attivities
Wages
Social security
Pensions
Rent
Service Charges
Insurance
Postage and stationery
Advertising
Sundries
Publicalions and subscriptions
Offic¢ ¢xpens¢$
Repairs and renewals
Disposal of files
Depr¢ciation of tangible and heritage assets
A¢countancy and legal fees
20,750
,321
822
19,843
15213
1,350
483
289
290
.338
4,176
1,541
100
313
6,896
22,752
12,804
1.238
339
188
99
1.761
7,332
2,930
300
764
2,150
NET INCOMFJ(EXPENDITURE)
Net incomel(expenditure) is 5tat¢d after Chargin￿[credItin￿). .
2023
2022
D¢pre¢iation- owned assets
Other operating leases
Independent examinalion
313
19,843
764
22.752
TRUSfEES' REMUNERATION AND BENEFrrs
There were no trusl¢es' remun¢r￿Il)ft or other benefirs for the year ended 31 March 2023 nor for the year ended
31 March 2022.
Trustees, expenses
2023
2022
Trusiees, expenses
109
P¥g¢ll
ontinued...

Notes to the Financial S
for the Year Ended 31
atem
io.
STAFF COSTS
2023
2022
Wages and salarie$
Social securiry costs
Other pension costs
290,181
13,027
250,286
10,022
313.477
268,666
The average monthly nurnttr of employ￿5 during the yeaT w&$ as follows:
2023
2022
19
Charitable Activities
No employees Teceived emoluments tn excess of £60.0￿.
COMPARATIVES FOR THE STATEMEwf OF FINANCIAL A￿1vITIEs
Unre5triCt¢d
Restricted
nds
Totsl
funds
INCOME AND ENDOWMENTS FROM
Donations and legaoies
97,712
313.234
410.946
Other trading activities
Investment inwme
1.266
49
1,266
49
Total
313,234
412261
EXPENDITURE ON
Raising funds
2,870
Ch¥ritable 8¢tiviti¢s
Charitable a¢tivilies- advi¢¢ 5¢rvi¢es
96,868
324,153
421.021
109
Total
325.157
424 000
NET INCOMEI(EXPENDITURE)
184
(11.923)
(11,739)
RECONCILIATION OF FUNDS
Total furtds brought forward
118.549
79.346
197,895
TOTAL FUNDS CARRIED FORWARD
118733
67.423
186 156
Pag¢ 12
conttnued..

vic
Notes io the Financial Stsiemen
for ihe
ontinue
12.
TAIYGIBLE FIXED ASSETS
Plant and
machinery
COST
At l April 2022 and 31 M4r¢h 2023
8,821
DEPRECIATION
At l April 2022
Charge for year
8.508
313
At 31 March 2023
NET BOOK VALUE
At 31 Marth 2023
At 31 March 2022
313
13.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2023
2022
PrepayThents and accrued income
14.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2023
2022
Social security and other taxes
Accrued expeD5¢5
2.554
133 556
8,098
136 110
58,106
Page 13
continued...

ifizen
Advice Bureau
the Fin
f h Year Ende
cial
ents-
IM h202
in
15.
MOVEMENT IN FUNDS
Transfers
between
funds
movement
in fimds
At
31.3.23
At 1.4.22
Unrestricted fund$
General Unrestricted
Covid Response
Innovation
(11.620)
i 1.000
(I 1.000)
80,507
15,000
26,000
118.733
(11.626)
107.107
R¢stri¢ted funds
Specialist Advice in Dartmouth 19llO
Scottish Power
Tomes Support Services
The Mansion
Energy Advice PToject
Empower
Hom¢s for Ukraine
Independenr Age
15.800
30.290
3.833
3,500
9.000
5.000
(1.118)
(2.588)
(1.550)
(2.367)
2.000
9,213
20.537
14,682
27,702
2.283
1,133
11,000
14.213
20,537
TOTAL FufiDS
186.156
19.132
205 288
Net movement in fijrtds, included in th¢ •bov¢ are as follows:
tncoming
resowce5
Resouros
exp¢nded
Movement
in fvnd$
Unrestricted funds
General Unrestrict¢d
104.771
(116,397)
(11,626)
Restricted funds
South Hams District Council (Outreach)
H¢althwatch
Victim Support
Big Energy Saving Network
Specialist Advice in Dartmouth 19f20
Scottish Power
MAPS
Devon Car¢rs
Totnes Support SeThices
The Mansion
Energy Advi¢¢ ProjKt
Empower
Covid Outbreak Management Fund
Homes for Ukraine
Ind¢pend¢nl Age
CAB Service Suprx)rt & S¢¢ondmenL%
Household Support
10,c
64,821
.497
6.563
14,768
(10.O(Kl)
(64.821)
(1,497)
(6.563)
(15,886)
(2,588)
(52,864)
(1.794)
(8,550)
(9.367)
(38.170)
{121,085)
(9,925)
(11.306)
(10,394)
(10.510)
(1,118)
{2.588)
52,864
7.(M)O
{1,350)
(2.367)
2,000
9.213
40.170
130.298
9,925
31.843
17.025
10.510
20.537
6,631
412 378
TOTAL FUNDS
528 775
Page 14
continued...

dvic
Notes to the Financial S
for the Year Ended 31 Ma
tinued
15.
MOVEMENT IN FufiDS- continued
Comparatives for movement in fumds
Net
movement
in funds
At
31.3.22
At 1.4.21
Unrestricted funds
G¢n¢ral Unrestricted
Covid Response
Innovation
80,949
26,0(￿>
81,133
26,000
118,549
118.733
Restricted
H¢alihwaich
Specialist Advice in Dartmouth 19r20
Heal Well 4 Less
Scottish Pow¢r
Innovation Fund
BESN 20r21
MAPS
Totne5 Support Services
The Mansion
Energy Advice Project
Empower
2.425
13.487
(2.425)
2,313
(4,000)
(1.045)
{15,181)
(2.054)
(3,031)
(4,000)
3,500
15.800
31,335
15,181
2,054
3.031
7.833
30,290
3.833
3.500
9,000
TOTAL FUNDS
197 895
11739)
186 156
Page 15
continued...

South Hams Citizens Advi
Bureau
Notes io the Financial
End
tatem
ntin
15.
MOVEMENT IN FUI¥DS- contin￿ed
Comparative net movement in fund5. included in the above ar¢ ￿ follows:
]Dcoming
Resour￿5
exp¢nd¢d
Movement
in ftmd5
Uttrestrleted funds
G¢n¢ral Unrestricted
99,027
(98,843)
184
Restrict￿ funds
South Hams Distri¢¢ Council (Outreach)
Healthwatch
Vi¢tim Support
Specialisi Advice in Dartmouth 19QO
Heat Well 4 Less
Scottish Power
H¢lp ¢0 Claim
Innoyaiion Fund
BESN 20121
MAPS
D¢von Carers
Totnes Support Setvices
The Mansion
Energy AdYic¢ Pmject
Empower
HSF Fu¢1 Vouchers
Covid Outbreak Management Fund
Finance Secondmen
HTC Secondment
10.0
66.082
1.497
16,490
17.735
(io.000}
(68.507)
(1,497)
(14,177)
(21,735)
(1,045)
(25,545)
(15,181)
(6.992)
(35.039)
(4,587)
(4,000)
(2,944)
(14.760)
(81,339)
(2.060)
(7.227)
(6,033)
2.487
(2,425)
2.313
(4.000)
(1.045)
25.545
(15,181)
(2.054)
(3.031)
4.938
32.008
4.587
(4,000)
3,500
9.000
S.(N)O
23,760
86,339
2,060
7.227
6.033
313.232
325 155
TOTAL FUNDS
412.259
423,998
11.739
16.
RELATED PARTY DISCLOSURLS
There were no rela¢ed party tran5acIioDS for th¢ yur ended 31 March 2023.
17.
PURPOSE OF RESTRICTED FUNDS
SHDC Outreaches - this project 15 bwd irt Iyybridge, Kingsbridge and Dartsnouth wtrLere weekly drop ins and
advice appoiniments for ¢lieMs who prefer face to fac¢ services are offered.
Healthwatch- in our partnership with Healthwatth Devon we provid¢ a voiee for consumers of health and social
car¢ 5ervi¢es in Devon.
Victim Support - fvnds received from th¢ Str*egic Victim SUp￿rt Parth¢rthip to provid¢ emotional and
prnctical sUPPCrt services for victims of crirne.
Specialist Advi¢e irt Dartmouth 2019r20 - providing supwl to thos¢ in need in the Dartmouth parish through
the provision of advice that promotes ttlief from poverty.
Scottish Pow¢r - providing energy advice io thos¢ facing or at risk of experiencing fuel poverty, supportirt8
¢li¢nts with th¢ir energy and wat¢r bills.
Page 16
continued..

th
reau
No
es io the Financial
tatements-
for the Year Ended 31 March 2023
ontinued
17.
PURPOSE OF RESTRfcTED FUNDS- eontinued
BESN 20lll - Big Ertwgy Savings Network pn)ject supwtlljg clients in fijel poverty by advising on energy
saving in the home. switching energy supplies and guidance on how to access schernes that help vulnerable
household5 Stay warn) and lower energy bills.
MAPS- National Citizen5 Advice funded trainee scheme to incre4s¢ ¢wity for debt and money advice.
Devon Carers - funding provided by Devon Carers through Citizens Advice Devon to provide an income
maximisalion service for D¢von'5 ¢aTer&
Toffies SupEM)n ServRces- proj¢ci to support work in the Tothes are&.
Th¢ Mansion- fimds from TottK5 Town Council to fimd outr¢a¢h Servic￿ in Totnes (Mansion House).
Energy Advice Project - funding to provide one4ovone energy advice to clients in fuel poverty to &s$ist with
th¢ir dom¢5ti¢ energy u5ag¢ and support with finding ¢nergy 5aving5 in th¢ IKTrm¢.
Empower - a project fimded by the Energy Rethess Scheme to siipwt clients in fi￿1 poverty to fthd energy
saving5 and efficiencies in their l)ome5.
Covid Outbreak Management Fund - fimding provided through local government to fund LCA staff to help
support clienis ¢0 reduce the spread of corollavirus and sUp￿)rt local public health.
Home for Ukraine- fvnding received from South Ham5 Distrirt Coun¢il thTough the Homes for VI￿lne scherne
to pmvide dedicated support ¢0 ijkrainian refugees in the South Hams area.
Independent Age - fitnding received from Jndependent Age in partn￿Ship with Totnes Caring and Dattsnouth
Caring to provide suppon and home visits to over 65$ in the South Hatns area.
Household SupEK)rt - fijnds received from Department of Work and Pensions through local govemment to
support clients most in need of help with significantly rising costs and 5pecifiully for the distribution of fuel
vouchers for Devon clients on pr¢pI￿¢llt m¢leTS.
CAB Setryice sUp￿)rt & Secondments - 5tsff are und¢rtskin8.SUPPOrt services under Contract to other local
Citizens Advice otTices.
Page 17

South Ham
tizens A
vice Burea
tetnent f Financial Aciivities
for th¢ Y¢ar En
March 2023 .
2023
2022
INCOME AND ENDOWMENTS
Don*tlODY and leg*eies
Donations
Giftaid
Grants
15,047
10,549
865
399,532
529 435
544.482
410,946
Other trading activilies
Fundraising events
1.170
1.266
Investment Income
Deposit account inieresi
49
Total incorning r¢50urc¢s
547.907
412261
EXPENDITURE
.Ch4ritable i¢tivitÉes
Wages
Social security
Pensions
T¢lephon¢
Postage and 5tation¢ry
Publications and 5ub5¢ription$
Trav¢1
Trairting
Softwar¢
Leases
AdvertisingTrublicity
Fundraising w5ts
Recruiimert¢
Conference and workshop ¢xpens¢s
Payments to Charity PaTffi#S
Contract Staff
Staff Welfare
TrnnslatlOTh ¢05ts
Ent¢rtainment
269,431
11,706
9.447
8.453
1.448
4.014
6253
2.346
8,048
2,410
866
243,390
10,022
8,358
9,086
1,016
5,284
2.187
2,370
3,477
1,224
563
75
275
144
128
121,599
2.823
4,251
1,378
117
75,089
726
1.196
454.862
364.338
Other
Tru51ee5' exp¢n5¢S
109
Support costs
M8nag¢m¢nt
Wages
Social security
C￿le{l forward
20.750
1.321
22,071
6,896
6,896
This page does not fonn part of the slatutory r￿J￿rial s¢Jt¢ments
Page 18

ns Advic
Detailed Statement of Financial
for the Year Ended 31 March 20
2023
2022
Management
Brought forward
Pension$
Reni
Service charges
Insurance
P051ag¢ and s¢ation¢ry
Advertising
Sundries
Publications and subscriptions
Office expenses
Repairs and renewals
Disposal of file5
tkpn of ¢4uipm¢nt
22.071
822
19,843
15,213
1,350
483
289
290
lJ38
4,176
1,541
loo
313
6,896
22.752
12,804
1,238
339
188
99
1,761
7,332
2,930
300
764
67.829
57.403
Gov¢rDan¢e costs
Accountancy and legal fees
Total resources expended
424.000
Net ID¢Ont¢l(eipenditurt)
11,739)
This pa8¢ do&$ not fonn part. of the statutory fmancial stalements
Page"19 .