REGISTERED COMPANY NUMBER: 04349641 (England and Wales) REGISTERED CHARITY NUMBER: 1091133
Report of the Trustees and Unaudited Financial Statements for the Year Ended 31 March 2021
for
South Hams Citizens Advice Bureau
R J Lewis ACA W R Frost & Co Limited Riversdale Ashburton Road Totnes Devon TQ9 5JU
South Hams Citizens Advice Bureau
Contents of the Financial Statements for the Year Ended 31 March 2021
| Page | |
|---|---|
| Report of the Trustees | 1 to 4 |
| Independent Examiner's Report | 5 |
| Statement of Financial Activities | 6 |
| Balance Sheet | 7 to 8 |
| Notes to the Financial Statements | 9 to 17 |
| Detailed Statement of Financial Activities | 18 to 19 |
South Hams Citizens Advice Bureau (Registered number: 04349641)
Report of the Trustees
for the Year Ended 31 March 2021
The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2021. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).
OBJECTIVES AND ACTIVITIES
Objectives and aims
The company is a charity and exists to provide information and advice to the general public.We have referred to the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing our objectives.
Significant activities
Traditionally the charity operates from a central base at Follaton House, Plymouth Road, Totnes, where it has 5 interview rooms and 6 incoming telephone advice lines. It is open from 10am to 1pm and 2pm to 4pm Monday to Friday. Outreach services are available on a weekly basis in four market towns, those are Totnes, Dartmouth, Kingsbridge & Ivybridge.
Telephone advice is available through Citizens Advice partnerships with other local offices Monday-Friday 9.30am - 4.00pm. The charity operates at 'Advice only' level with telephone services. All clients receive a gateway assessment and the charity also provides specialist advice around, debt, benefits, health and energy efficiency. Main enquiry areas are in debt, benefits, employment, housing, family issues, education and healthcare.
However, with the Covid-19 lockdown-working restrictions commencing in March 2020 and continuing for the remainder of this financial year, face to face activities ceased, except for a small number of very vulnerable clients who were not able to use our other-access methods. We were able to use our VOIP telecoms and client software applications technology to immediately establish home working for all our staff and volunteers, providing clients continued telephone, email and web information services. As our face-to-face services continued to be restricted, we invested in extended IT equipment and software to bring video link to clients, together with the roll out of video booths in the South Hams community where previously our outreach office locations provided the service.
In the year the ~South Hams CA office were honoured with the Queens Award for Voluntary Service, confirming, at the highest level, the excellence of the services the charity provides to the residents of South Hams and underpinning the devotion we enjoy from very capable and committed volunteers, who have come even more to the fore in these times of great need with the Covid 19 crisis and the added difficulties many of our clients are facing.
Volunteers
Much of the charity's work is delivered by volunteers which number around 66, including 25 trained Gateway Assessors, 14 Generalist Advisors, 5 Specialist Advisors, 3 social policy volunteers and is also supported by volunteers in its IT provision, reception, social policy research . The trustees are also all volunteers.
ACHIEVEMENT AND PERFORMANCE
Charitable activities
The charity has been delivering information and advice to clients across the South Hams since 2002. In recent years the highest number of enquiries have been in welfare benefits and debt. In 2020/21 the charity helped more than 5,500 clients with 11,792 issues. For these clients the charity recorded £2 million of financial gains. The total number of clients in this year decreased, though we experienced a substantial spike in employment issues in the post Covid Lockdown period. The issues presented by the fewer clients remain the same level as last year exposing the complexity and difficulties some of our clients are now experiencing in these times of Covid restrictions on all our lives. There is evidence that the number of clients will escalate at the end of 2021 as the Furlough support scheme ceases; mortgage and debt deferment relief comes to an end and the extra £20 per week universal credit payments faces withdrawal.
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South Hams Citizens Advice Bureau (Registered number: 04349641)
Report of the Trustees
for the Year Ended 31 March 2021
ACHIEVEMENT AND PERFORMANCE
Internal and external factors
The activities of the charity are subject to the sustainability of contracts and successful funding applications to develop the work of the charity and support its core service. The success of the funding applications, beyond grants received from County, District and Town and Parish Councils make a significant contribution to the capacity of the operation to provide the volumes of client activity outlined in the report. (In the year we secured extra funding to support the technology investments to be fully home working and offer new digital services to clients. We have designated some of this funding to aid the charities full resumption of client faces services within all our offices and enhanced volunteer intake/training to enhance our capacity.
FINANCIAL REVIEW
Principal funding sources
The County Council, District Council and the Town and Parish Councils of the district support the major part of the core service. All other funders are short term fixed period project contracts and represent significant additional public benefit to our core services whilst also allowing some costs of the core work to be funded by these projects. We manage several Devon-wide projects i.e. Healthwatch and Heat Well for Less which together with other projects are critical to our financial sustainability through diversification of funding streams. With the restrictions brought upon us by Covid-19, we have assessed the risks of meeting the criteria of these projects and the funding through to the end of the next fiscal year and concluded there is no material risk to the charity.
Reserves policy
The directors believe that it is necessary to maintain a level of reserves to manage uncertainty and ensure that the service can continue to operate as planned on a day to day basis. The retained (unrestricted) reserves are intended to provide a buffer against future cut-backs and a contingency to meet any unforeseen expenditure which may arise. In order to mitigate against the risk of future funding cuts, it is the charity's policy to retain an amount equivalent to at least three months core costs (i.e. those costs not expended on projects under the Restricted funds).
The Unrestricted reserves as at the 31 March 2021 are £80,949 and represent over four months operating costs for the core service of the charity. These reserves have been increased to provide a buffer against any future funding uncertainty as a result of Covid-19. In addition we have created two designated funds, one for £26,000 as Covid support and recovery fund where we envisage enhanced IT infrastructure, rebuilding volunteer intake and associated training and extended mentoring resources to support the volunteer intake. The second fund of £11,600 is for innovation investment in the service moving forward to provide client access extensions/expansion, as we did with the video booths in the community in this reported fiscal year.
FUTURE PLANS
The charity plans continuing the activities of advising the general public of their rights and responsibilities and all services available to them, in order that they may resolve their issues effectively. The charity's strategic plan is to ensure that as many people as possible are able to access the service, this will include developing access in the outreaches and developing partnership working across digital platforms across the district. The success of the implementation of the rapid changes to client access channels brought about as a consequence of the Covid restrictions has proven that remote and flexible working, together with new IT/Telecoms investment brings immediate benefits to our organisation and clients. Our designated funds allow us to capitalise on what has been achieved in the last year.
STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document
The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.
Recruitment and appointment of new trustees
Trustees are recruited in line with the terms and conditions of the Memorandum and Articles of Association of the charity. A term of office is three years and trustees may be elected at the annual meeting, nominated by members or co-opted by the trustee board.
Organisational structure
Responsibility for the day-to-day management of the service is delegated to the Chief Executive Officer. The trustee board sets the strategic direction, is involved with the ongoing planning, makes financial decisions and helps to set the framework for the application of all other policies.
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South Hams Citizens Advice Bureau (Registered number: 04349641)
Report of the Trustees
for the Year Ended 31 March 2021
STRUCTURE, GOVERNANCE AND MANAGEMENT Induction and training of new trustees
All new trustees are given induction materials from Citizens Advice, are invited into the office to discuss and view the work of the charity and are given details of how to access the governance materials from the Citizens Advice intranet.
Wider network
The board can include representatives of the local government funders. As such each is entitled to sit on the board as a representative member. This comprises of the District Council, the County Council and each of the Town Councils.
Related parties
No trustee, funder, member, officer or employee has undue control over, or significant interest in, the charity. Any related party transactions, which require disclosure, are logged internally and reported appropriately as required under both Companies Act law and Charity law. The trustees' expenses for the current year reported upon are disclosed in the Notes to the Financial Statements.
REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number
04349641 (England and Wales)
Registered Charity number 1091133
Registered office
Citizens Advice South Hams Follaton House Plymouth Road Totnes Devon TQ9 5NE
Trustees
Mr C Mottram Treasurer Mr R Austin (resigned 1.5.20) Dr K Porkess Mr D J Sprent Ms P A Elghady Mr T J Pearce (resigned 2.7.20) Mrs V H Moran (resigned 30.5.20) Mr C Peach Chair Ms C Laithwaite (appointed 27.10.20) Ms D Deane (appointed 27.10.20) Mr S Finnemore (appointed 27.10.20) Ms V Dennis (appointed 30.6.20) (resigned 30.8.20)
Company Secretary
Mrs J Moor
Independent Examiner
R J Lewis ACA W R Frost & Co Limited Riversdale Ashburton Road Totnes Devon TQ9 5JU
Approved by order of the board of trustees on ............................................. and signed on its behalf by:
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South Hams Citizens Advice Bureau (Registered number: 04349641)
Report of the Trustees
for the Year Ended 31 March 2021
........................................................................ Mr C Peach - Trustee
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Independent Examiner's Report to the Trustees of South Hams Citizens Advice Bureau (Registered number: 04349641)
Independent examiner's report to the trustees of South Hams Citizens Advice Bureau ('the Company')
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2021.
Responsibilities and basis of report
As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.
Independent examiner's statement
Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that I am qualified to undertake the examination because I am a registered member of ICAEW which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:
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accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or
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the accounts do not accord with those records; or
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the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or
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the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)).
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
ICAEW R J Lewis ACA W R Frost & Co Limited Riversdale Ashburton Road Totnes Devon TQ9 5JU
Date: .............................................
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South Hams Citizens Advice Bureau
Statement of Financial Activities
(Incorporating an Income and Expenditure Account) for the Year Ended 31 March 2021
| Unrestricted funds Notes £ INCOME AND ENDOWMENTS FROM Donations and legacies 99,719 Other trading activities 2 5,086 Investment income 3 122 Total 104,927 EXPENDITURE ON Raising funds 4 772 Charitable activities Charitable activities - advice services 43,978 Other 23 Total 44,773 NET INCOME 60,154 RECONCILIATION OF FUNDS Total funds brought forward 58,395 TOTAL FUNDS CARRIED FORWARD 118,549 |
Restricted funds £ 323,515 1,895 - 325,410 1,192 315,276 - 316,468 8,942 70,404 79,346 |
2021 Total funds £ 423,234 6,981 122 430,337 1,964 359,254 23 361,241 69,096 128,799 197,895 |
2020 Total funds £ 341,676 8,493 348 350,517 666 298,102 - 298,768 51,749 77,050 128,799 |
|---|---|---|---|
The notes form part of these financial statements
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South Hams Citizens Advice Bureau (Registered number: 04349641)
Balance Sheet 31 March 2021
| Unrestricted funds Notes £ FIXED ASSETS Tangible assets 9 1,077 CURRENT ASSETS Debtors 10 - Cash at bank and in hand 166,675 166,675 CREDITORS Amounts falling due within one year 11 (49,203) NET CURRENT ASSETS 117,472 TOTAL ASSETS LESS CURRENT LIABILITIES 118,549 NET ASSETS 118,549 FUNDS 12 Unrestricted funds Restricted funds TOTAL FUNDS |
Restricted funds £ - - 79,346 79,346 - 79,346 79,346 79,346 |
2021 Total funds £ 1,077 - 246,021 246,021 (49,203) 196,818 197,895 197,895 118,549 79,346 197,895 |
2020 Total funds £ 2,407 510 158,243 158,753 (32,361) 126,392 128,799 128,799 58,395 70,404 128,799 |
|---|---|---|---|
The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2021.
The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2021 in accordance with Section 476 of the Companies Act 2006.
The trustees acknowledge their responsibilities for
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(a) ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and
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(b) preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.
The notes form part of these financial statements
continued...
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South Hams Citizens Advice Bureau (Registered number: 04349641)
Balance Sheet - continued 31 March 2021
These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.
The financial statements were approved by the Board of Trustees and authorised for issue on ............................................. and were signed on its behalf by:
............................................. Mr C Peach - Trustee
............................................. Mr C Mottram - Trustee
The notes form part of these financial statements
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South Hams Citizens Advice Bureau
Notes to the Financial Statements
for the Year Ended 31 March 2021
1. ACCOUNTING POLICIES
Basis of preparing the financial statements
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.
Income
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.
Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.
Allocation and apportionment of costs
All costs are allocated between the expenditure categories of the SoFA on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly, others are apportioned on an appropriate basis.
Tangible fixed assets
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.
Plant and machinery
- 33% on cost
Taxation
The charity is exempt from corporation tax on its charitable activities.
Fund accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.
Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.
Hire purchase and leasing commitments
Rentals paid under operating leases are charged to the Statement of Financial Activities on a straight line basis over the period of the lease.
Pension costs and other post-retirement benefits
The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate.
continued...
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South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
| 2. OTHER TRADING ACTIVITIES Fundraising events 3. INVESTMENT INCOME Deposit account interest 4. RAISING FUNDS Raising donations and legacies Support costs 5. NET INCOME/(EXPENDITURE) Net income/(expenditure) is stated after charging/(crediting): Depreciation - owned assets Other operating leases Independent examination |
2021 £ 6,981 2021 £ 122 2021 £ 1,964 2021 £ 1,332 25,056 1,900 |
2020 £ 8,493 2020 £ 348 2020 £ 666 2020 £ 1,600 20,399 1,800 |
|---|---|---|
6. TRUSTEES' REMUNERATION AND BENEFITS
There were no trustees' remuneration or other benefits for the year ended 31 March 2021 nor for the year ended 31 March 2020.
Trustees' expenses
| Trustees' expenses | ||||
|---|---|---|---|---|
| 2021 | 2020 | |||
| £ | £ | |||
| Trustees' expenses | 23 | - | ||
| 7. | STAFF COSTS | |||
| The average monthly number of employees during the year was as follows: | ||||
| 2021 | 2020 | |||
| Charitable Activities | 19 | 15 |
No employees received emoluments in excess of £60,000.
continued...
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South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
| 8. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted funds £ INCOME AND ENDOWMENTS FROM Donations and legacies 91,975 Other trading activities 8,493 Investment income 348 Total 100,816 EXPENDITURE ON Raising funds 516 Charitable activities Charitable activities - advice services 81,949 Total 82,465 NET INCOME 18,351 RECONCILIATION OF FUNDS Total funds brought forward 40,044 TOTAL FUNDS CARRIED FORWARD 58,395 9. TANGIBLE FIXED ASSETS COST At 1 April 2020 Disposals At 31 March 2021 DEPRECIATION At 1 April 2020 Charge for year Eliminated on disposal At 31 March 2021 NET BOOK VALUE At 31 March 2021 At 31 March 2020 |
Restricted Total funds funds £ £ 249,701 341,676 - 8,493 - 348 249,701 350,517 150 666 216,153 298,102 216,303 298,768 33,398 51,749 37,006 77,050 70,404 128,799 Plant and machinery £ 19,817 (10,996) 8,821 17,410 1,332 (10,998) 7,744 1,077 2,407 |
|---|---|
continued...
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South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
10. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
| Prepayments and accrued income 11. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR Social security and other taxes Accrued expenses 12. MOVEMENT IN FUNDS Net movement At 1.4.20 in funds £ £ Unrestricted funds General Unrestricted 58,395 60,154 Covid Response - - Innovation - - 58,395 60,154 Restricted funds Awards For All 10,000 (10,000) Healthwatch - 2,425 Volunteer Training and Support 211 (211) EAP - 2019 - 20 2,088 (2,088) Specialist Advice in Dartmouth 19/20 14,235 (748) Heat Well 4 Less 4,877 (877) Scottish Power 36,707 (5,372) BESN 19 - 20 1,661 (1,661) Access to Justice 625 (625) Innovation Fund - 15,181 BESN 20/21 - 2,054 MAPS - 3,031 Totnes Support Services - 7,833 70,404 8,942 TOTAL FUNDS 128,799 69,096 |
2021 £ - 2021 £ - 49,203 49,203 Transfers between funds £ (37,600) 26,000 11,600 - - - - - - - - - - - - - - - - |
2020 £ 510 2020 £ 3,222 29,139 32,361 At 31.3.21 £ 80,949 26,000 11,600 118,549 - 2,425 - - 13,487 4,000 31,335 - - 15,181 2,054 3,031 7,833 79,346 197,895 |
|---|---|---|
continued...
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South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
12. MOVEMENT IN FUNDS - continued
Net movement in funds, included in the above are as follows:
| Unrestricted funds General Unrestricted Restricted funds Awards For All South Hams District Council (Outreach) Healthwatch Victim Support Volunteer Training and Support Western Power Distribution EAP - 2019 - 20 Specialist Advice in Dartmouth 19/20 Heat Well 4 Less Landworks Scottish Power BESN 19 - 20 Access to Justice Covid Help to Claim ED Support EAP 20/21 Innovation Fund Fuel Voucher Scheme BESN 20/21 BEIS Webchat MAPS Phone Service Fund Devon Carers Totnes Support Services TOTAL FUNDS |
Incoming resources £ 104,927 - 10,000 53,964 1,532 - 9,997 7,885 16,750 73,771 1,000 - 1,500 3,070 1,895 25,469 1,985 5,400 31,464 20,107 4,500 4,661 16,774 16,000 2,294 15,392 325,410 430,337 |
Resources Movement expended in funds £ £ (44,773) 60,154 (10,000) (10,000) (10,000) - (51,539) 2,425 (1,532) - (211) (211) (9,997) - (9,973) (2,088) (17,498) (748) (74,648) (877) (1,000) - (5,372) (5,372) (3,161) (1,661) (3,695) (625) (1,895) - (25,469) - (1,985) - (5,400) - (16,283) 15,181 (20,107) - (2,446) 2,054 (4,661) - (13,743) 3,031 (16,000) - (2,294) - (7,559) 7,833 (316,468) 8,942 (361,241) 69,096 |
|---|---|---|
continued...
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South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
12. MOVEMENT IN FUNDS - continued
Comparatives for movement in funds
| Net | |||
|---|---|---|---|
| movement | At | ||
| At 1.4.19 | in funds | 31.3.20 | |
| £ | £ | £ | |
| Unrestricted funds | |||
| General Unrestricted | 40,044 | 18,351 | 58,395 |
| Restricted funds | |||
| Awards For All | - | 10,000 | 10,000 |
| South Hams District Council (Outreach) | 350 | (350) | - |
| Volunteer Training and Support | 2,249 | (2,038) | 211 |
| Totnes Outreach | 1,453 | (1,453) | - |
| Financial Capability | 1,584 | (1,584) | - |
| Energy Best Deal - Switching 2018-19 | 992 | (992) | - |
| Western Power Distribution | 4,917 | (4,917) | - |
| A4A | 7,810 | (7,810) | - |
| Tenancy D Scheme | 3,285 | (3,285) | - |
| Dartmouth U/Ch 2 | 12,964 | (12,964) | - |
| Totnes Caring | 1,402 | (1,402) | - |
| EAP - 2019 - 20 | - | 2,088 | 2,088 |
| Specialist Advice in Dartmouth 19/20 | - | 14,235 | 14,235 |
| Heat Well 4 Less | - | 4,877 | 4,877 |
| Scottish Power | - | 36,707 | 36,707 |
| BESN 19 - 20 | - | 1,661 | 1,661 |
| Access to Justice | - | 625 | 625 |
| 37,006 | 33,398 | 70,404 | |
| TOTAL FUNDS | 77,050 | 51,749 | 128,799 |
continued...
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South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
12. MOVEMENT IN FUNDS - continued
Comparative net movement in funds, included in the above are as follows:
| Unrestricted funds General Unrestricted Restricted funds Awards For All South Hams District Council (Outreach) Healthwatch Victim Support Volunteer Training and Support Totnes Outreach Financial Capability Energy Best Deal - Switching 2018-19 Western Power Distribution A4A Tenancy D Scheme Dartmouth U/Ch 2 BESN 2 Hastoe Totnes Caring EAP - 2019 - 20 Specialist Advice in Dartmouth 19/20 Help to Claim (CA) Heat Well 4 Less Friday CABD Advice Line (CABD) Landworks Scottish Power BESN 19 - 20 Help to Claim CA ED Access to Justice TOTAL FUNDS |
Incoming resources £ 100,816 10,000 10,000 36,292 1,446 - 7,000 - 9,900 2,610 - 2,500 - 1,000 500 1,300 7,620 15,000 23,319 58,635 5,500 9,783 2,000 36,707 4,000 3,964 625 249,701 350,517 |
Resources Movement expended in funds £ £ (82,465) 18,351 - 10,000 (10,350) (350) (36,292) - (1,446) - (2,038) (2,038) (8,453) (1,453) (1,584) (1,584) (10,892) (992) (7,527) (4,917) (7,810) (7,810) (5,785) (3,285) (12,964) (12,964) (1,000) - (500) - (2,702) (1,402) (5,532) 2,088 (765) 14,235 (23,319) - (53,758) 4,877 (5,500) - (9,783) - (2,000) - - 36,707 (2,339) 1,661 (3,964) - - 625 (216,303) 33,398 (298,768) 51,749 |
|---|---|---|
13. RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31 March 2021.
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continued...
South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
14. PURPOSE OF RESTRICTED FUNDS
SHDC Outreaches - this project is based in Ivybridge, Kingsbridge and Dartmouth where weekly drop ins and advice appointments for clients who prefer face to face services are offered.
Healthwatch - in our partnership with Healthwatch Devon we provide a voice for consumers of health and social care services in Devon.
A4A Project - to develop a new fast track approach to train volunteers in the two highest areas of enquiry - debt and benefits. "On the job" training with help building financial capability knowledge and improve the volunteer's own digital skills.
Volunteer Training and Support - this project was to develop a new fast track approach to volunteer training, focusing on the two highest areas of enquiry - debt and benefits. Classroom based training and 'on the job' training were integrated in such a way that volunteers could provide early interventions to clients.
Specialist Advice for Dartmouth - provision of a specialist advisor to support clients in the Dartmouth area with long term and complex problems including housing needs, fuel poverty, debt and support with benefit claims.
Totnes Outreach - to provide a face-to-face service in the centre of Totnes making the service more accessible to those vulnerable clients who were unable to access our service through other channels.
Financial Capability - this project provides personal budgeting skills to recipients of Universal Credit. The personalised one-to-one sessions help improve recipient's financial capability so each is better able to manage their household finances, understands priority and non-priority debts and can manage their budget more effectively.
Western Power Distribution - identifies vulnerable customers and registers them on the Priority Services Register (PSR); helping reduce domestic energy costs and training volunteers about the PSR.
A4A - this project allows the charity to increase the size and skills of the advice team and support them better so that they are more able to help people in the community with complex needs. Having local people supporting local people is an essential part of the charity's delivery model.
Tenancy D Scheme - supports people living in privately rented accommodation with high energy bills. Helping identify home improvements so that landlords can improve the energy efficiency of their homes and tenants experience warmer homes and lower fuel bills.
Specialist Advice in Dartmouth - the provision of a specialist adviser to support vulnerable clients in the Dartmouth area with long term and complex needs including housing, employment, debt and benefit claims and entitlements.
Totnes Caring - is a pilot project where the charity has integrated a specialist debt and benefits advisor into the Totnes Caring team. Totnes Caring workers identify people living in poverty, with multiple needs and often in poor health, and make a referral to the Citizens Advice case worker who visits them at home and helps the client resolve the immediate problems and gives them the help needed to maximise their income.
EAP 2019/20 - The Energy Advice Programme providing one-to-one energy advice to clients in fuel poverty or in a fuel poverty risk group.
Specialist Advice in Dartmouth 2019/20 - providing support to those in need in the Dartmouth parish through the provision of advice that promotes relief from poverty.
Heat Well for Less - a project to help alleviate fuel poverty in Devon and Torbay by making it easier for people to access accurate, reliable energy advice and make their homes more energy efficient.
Scottish Power - providing energy advice to those facing or at risk of experiencing fuel poverty, supporting clients with their energy and water bills.
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continued...
South Hams Citizens Advice Bureau
Notes to the Financial Statements - continued for the Year Ended 31 March 2021
14. PURPOSE OF RESTRICTED FUNDS - continued
BESN 2019/20 - supporting vulnerable energy consumers to take steps to reduce their bills.
Access to Justice - a project offering free in-house legal advice over the phone, and in-person support to litigants in civil claims, benefit claims and family court cases.
Totnes Support Services - project to support work in the Totnes area.
MAPS - National Citizens Advice funded trainee scheme to increase capacity for debt and money advice.
BESN 20/21 - Big Energy Savings Network project supporting clients in fuel poverty by advising on energy saving in the home, switching energy supplies and guidance on how to access schemes that help vulnerable households stay warm and lower energy bills.
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South Hams Citizens Advice Bureau
Detailed Statement of Financial Activities
for the Year Ended 31 March 2021
| INCOME AND ENDOWMENTS Donations and legacies Donations Gift aid Grants Other trading activities Fundraising events Investment income Deposit account interest Total incoming resources EXPENDITURE Charitable activities Wages Social security Pensions Telephone Postage and stationery Publications and subscriptions Travel Training Software Leases Advertising/Publicity Fundraising costs Conference and workshop expenses Payments to Charity Partners Other Trustees' expenses Support costs Management Rent Service charges Insurance Postage and stationery Advertising Sundries Publications and subscriptions Carried forward |
2021 £ 13,360 - 409,874 423,234 6,981 122 430,337 202,212 6,637 6,647 3,418 763 5,124 206 659 1,827 - 80 - - 70,541 298,114 23 25,056 10,832 1,350 254 27 69 1,708 39,296 |
2020 £ 13,629 745 327,302 341,676 8,493 348 350,517 171,866 8,562 5,742 436 1,267 3,909 15,107 4,390 1,150 369 228 1,101 694 35,848 250,669 - 20,399 9,912 1,309 422 76 59 - 32,177 |
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This page does not form part of the statutory financial statements
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South Hams Citizens Advice Bureau
Detailed Statement of Financial Activities
for the Year Ended 31 March 2021
| Management Brought forward Office expenses Repairs and renewals Accountancy Disposal of files Depn of equipment Governance costs Accountancy and legal fees Total resources expended Net income |
2021 £ 39,296 7,092 12,314 - 370 1,332 60,404 2,700 361,241 69,096 |
2020 £ 32,177 3,323 462 7,887 315 1,600 45,764 2,335 298,768 51,749 |
|---|---|---|
This page does not form part of the statutory financial statements
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