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2025-03-31-accounts

Charity no. 1090445. Company no. 04292896 Charity no. 1090445, Company no. 04292896

Our Chair and Deputy Chair of Trustees Qur Chair and Deputy Chair of Trustees

Introduction
Introduction
4
4
Our year in numbers
Ouryear in numbers
8
&
Our strategic outcomes
Our strategicoutcomes
10
10
Campaigning
Campaigning
12
12
Our services
Our services
14
14
Our volunteers
Ourvolunteers
18
18
Fundraising
Fundraising
20
20
Corporate governance
Corporategovernance
24
24
Trustees and Principal Officers
TrusteesandPrincipal Officers
27
27
Financial summary
Financialsummary
28
2%
Auditors report
Auditorsreport
32
32
Financial statements
Financialstaternents
38
38
Our offices
Our offices
55
55

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

of over £5m in benefits income for older people this year.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

every one of you for your help. every one of you for your help.

older people. older people.

our work with older people. our work with older people.

year.

contribution to the organisation. contribution to the organisation.

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

for us! for us!

our Equality & Diversity group. our Equality & Diversity group.

all his support over the years. all his support over the years.

Gurbax (Julie) Kaur and Sue Robson, Gurbax (Julie} Kaur and Sue Robson, Chair and Deputy Chair of Trustees Chair and Deputy Chair of Trustees & & Heather Osborne, Chief Executive Heather Osborne, Chief Executive

AgeUk Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 Shropshire Telford & Wrekin | year ended 31 March 2025

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Our day centre members benefitted from Qur day centre members benefitted from Christmas gifts as part of a partnership with Dunelm Christmas gifts as part of a partnership with Dunelm

31

at our

117 people people supported to supportedto

hours of hours of support support provided by provided by

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

of Attorney of Attorney

benefits raised benefits raised for local older for or older people people 115 people called by people called by our telephone buddies our telephone buddies every week every week

409 , pieces of equipment ofequioment

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

Our strategic outcomes

the the issues that affect them. issues that affect them.

loneliness to older people by: loneliness to older people by:

optimise their independence by: optimise their independence by:

active.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

are heard by: are heard by:

they need by:

carers;

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Campaigning

‘You have helped me to continue to live in my own home.’

things things which impact on older people which impact on older people's ’s lives. lives.

entitled to. entitled to.

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

activities we undertook:

their families and carers.

through through our networks. our networks.

Rainbow Seniors social group. Rainbow Seniors social group.

Winter Winter Fuel Payment. Fuel Payment.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Our services

‘Everything that I could have wanted: clear guidance, support and empathy.’ Client feedback Client feedback

difficult times. difficult times.

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

increased by another 20%, largely through word increased by another 20%, largely through word -of of - mouth. mouth. There were other noteworthy highlights during the There were other noteworthy highlights during the yearthat year that demonstrate both the scale and breadth of demonstrate both the scale and breadth services our staff and volunteers deliver.

new volunteers.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Our services

carers. carers.

16 16 Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

We worked with Bytesnap Design to produce We worked with Bytesnap Design to produce a film spotlighting the careers of veteran engineers ad film spotlighting the careers of veteran engineers

Our volunteers

‘I am now 90 years old; it means a lot to me to know that you are there for people like me.’ Client feedback Client feedback

with the benefits to which they are entitled.

problems. problems.

Shropshire and Telford & Wrekin. Shropshire and Telford & Wrekin.

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

improve. improve.

everything you do. everything you do.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Fundraising

65% increase in income increase in income from regular donors from regular donors

462 one off received

standards of fundraising. standards of fundraising.

We We ensure that we collect all necessary consents for ensure that we collect all necessary consents for

£92,000 ;

We We review this policy and the guidance regularly. review this policy and the guidance regularly.

Age UK Shropshire Telford & Wrekin | year ended 31 March 2025

the the Shrewsbury 10k. Shrewsbury 10k. We worked with engineering toproduce a mini documentary which featured on their website the company even started a popularity with their audience. popularity with their audience.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Fundraising

completing a 24 completing a 24 -hour tennis marathon hour tennis marathon during the summer, so a big thank you during the summer, so a big thank you to to all the club members for their all the club members for their support. support.

and the Telford Smile Project. and the Telford Smile Project.

people. people.

charity. charity.

their their support with regular donations. support with regular donations.

22 22 AgeUK Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 Shropshire Telford & Wrekin | year ended 31 March 2025

Our Shropshire Senior Rainbow Friends group Qur Shropshire Senior Rainbow Friends group

made a strong showing at Shrewsbury Pride made a strong showing at Shrewsbury Pride

Corporate governance

country. country. Amarjit Bansi, David became full trustees November, and our stood down atthe Chair. Our trustee norninated to become voted in at the AGM.

remain focussed on its stated purpose. remain focussed on its stated purpose.

or our objectives. or our objectives.

for all their hard work and support.

to to fraud or error. fraud or error.

expressed to David for all his support.

24 24 Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

trustees trustees at board meetings. at board meetings.

Articles. Articles. They are: They are:

provided hereunder;

practice.

A A skills audit and full induction process is skills audit and full induction processis

all or any of the objects;

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

the the charity; charity;

investigations and research; investigations and research;

reporting. reporting.

responses have met this need robustly. responses have met this need robustly.

Risk assessment Risk assessment The organisation has aRisk is reviewed annual and what theaccount the varying levels of the organisation and sets out: organisation and sets out:

26 26 AgeUK Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 Shropshire Telford & Wrekin | year ended 31 March 2025

Trustees and Principal Officers

The board maintain an up The board maintain an up - to to-date date Anne register of all conflicts of interest, in line register ofall conflicts of interest, inline = Chair Chair

Anne Anne Wignall Wignall Chair Chair Gurbax (Julie) Kaur Gurbax (Julie) Kaur Deputy Chair Deputy Chair Sue Robson Sue Robson Treasurer Treasurer Emma Dickenson Erma Dickenson Board Members Board Members Zara Oliver fara Oliver Nicola Crosby Nicola Crosby Raj Shori David Coull RajDavid ShoriCoull —

Age Age UK STW Trading Ltd UK STW Trading Ltd Our trading cornpany during this year; ithad many years and no longer needed. no longer needed.

Gina Spencer Ging Spencer Director of Kevin Moore Kevin Moore

Martin Brookes MBE Martin Brookes MBE Natalie Headley Natalie Headley David Bell David Bell

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Financial summary

come to fruition.

Our future Our future

28 28 AgeUK Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 Shropshire Telford & Wrekin | year ended 31 March 2025

country. country.

the the same will be true in Shropshire. same will be true in Shropshire.

Statement of trustees' responsibilities Statement of trustees' responsibilities

Next The trustees (who are also Next year we will also experience the year we will also experience the Age UK Shropshire Telford & cessation of funding from Telford & cessation of funding from Telford & the the purposes of company law) are purposes of cornpany Wrekin Council for our Information and responsible for preparing the trustees - advice services, a real world example of advice services, areal world example of | annual report and the financial gnnual report and the financial

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Practice). Practice).

other irregularities. other irregularities.

• expenditure, of the charitable company expenditure, ofthe charitable company — the the trustees have taken all steps that trustees have taken have taken taken all steps that steps that that for that period. In preparing these for that period. In preparing these they they ought to have taken to make ought to have taken to make financial statements, the trustees are financial statements, the trustees are themselves themselves aware of any relevant audit aware of any relevant required to: required to: information and to establish that the information and to establish that the

jurisdictions. jurisdictions.

• prepare the financial statements on prepare the financial statements on the the going concern basis unless it is going concern basis unlessitis inappropriate to presume that the inappropriate to presume that the charity will continue in operation. charity will continue in operation.

beneficial interest in the charity. beneficial interest in the charity.

30 30 Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

jurisdictions.

Auditors Auditors

continue in that capacity.The directors continue in that ’ annual report has been capacity. The directors’ annual report has been

The trustees The trustees’ ’ annual annual report has been report has been approved by the trustees on approved by the trustees on

9 September 2025 and signed on their 9 September 2025 and signed on behalf by behalf by

Cp Kou

Gurbax (Julie) Kaur Gurbax (Julie) Kaur Chair of Trustee Board Chair of Trustee Board

from: from:

Gina Spencer, Director of Finance Gina Spencer, Director of Finance

Auditor’s report

members of Age UK Shropshire Telford & Wrekin members ofAge UK Shropshire Telford & Wrekin

Opinion Opinion

opinion. opinion.

• give a true and fair view of the state of give a true and fair view of the state of

in the relevant sections of this report.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

information included in the trusteesannual report, other than the financial informationannual report,includedother thanin the the trustees’ financial ’ == prepared is consistent with the financial statements; and preparedStaternents;is consistentand with the financial ’ statements and our auditor statements and our auditor's s report report • the the trustees trustees’ ’ annual report has been annual report has been thereon. thereon. The trustees are responsible The trustees areresponsible prepared in accordance with applicable prepared in accordance with applicable for the other information contained for the other information contained legal requirements. legal requirernents.

trustees’ trustees’ annual report. annual report.

We We have nothing to report in this regard. have nothing toreportin this regard.

us to report to you if, in our opinion: us to reportto you if, in our opinion: • adequate accounting records have not adequate accounting records have not been kept, or returns adequate for our been kept, or returns adequate for our audit have not been received from audit have not been received from branches not visited by us; or branches not visited by us, or • the the financial statements are not in financial statements are notin agreement with the accounting records agreement with the accounting records and returns; or and returns or • certain disclosures of trustees certain disclosures of trustees’ ’ remuneration specified by law are not remuneration specified by law are not made; or made; or • we we have not received all the have not received allthe information and explanations we information and explanations we require for our audit; or require for our audit; or

undertaken in the course of the audit: undertaken in the course of the audit:

• the the information given in the trustees information given in the trustees ’

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

report.

Responsibilities of the trustees Responsibilities of the trustees

error.

alternative but to do so.

of the financial statements of the financial statements

34 34 Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

• identifying, evaluating, and identifying, evaluating, and

• in addressing the risk of fraud through in addressing the risk of fraud through

aware of any instances of non aware of any instances of non -

• detecting and responding to the detecting and responding to the

• the the internal controls established internal controls established to to mitigate risks related to fraud or mitigate risks related to fraud -

non non compliance with laws and compliance with laws and

• we inspected the minutes of meetings

experience. experience.

• we we communicated applicable laws and communicated applicable laws regulations throughout the audit team regulations through out the auditteam and remained alert to any indications of and remained alert to any indications of - non non compliance throughout the audit. compliance throughoutthe audit • we we reviewed any reports made to reviewed any reports made to regulators.

the financial statements or non -

A A further description of our further description of our

auditor’s report.

Age Age UK Shropshire Telford & Wrekin | year ended 31 March 2025 UK Shropshire Telford & Wrekin | year ended 31 March 2025

Use of our report Use of our report This report is made solely to the This report is made solely tothe

opinions we have formed.

Fleur Holden Fleur Holden (Senior statutory auditor)

for and on behalf of for and on behalf of Sayer Vincent LLP, Sayer Yincent LLP, Statutory Auditor Statutory Auditor 110 Golden Lane, 110 Golden Lane, London London EC1Y 0TG ECTY 0OTG 22 September 2025 22 September 2025

Our Women’s Walking Football

Thanks to all our funders and donors Thanks to all our funders and donors Acorn Acorn Singers Singers Age Age UK UK Age Age UK STW line dancing group UK STW line dancing group Bytesnap Bytesnap Caterpillar Foundation Caterpillar Foundation Dobbies, Telford Dobbies, Telford Dunelm, Shrewsbury Dunelm, Shrewsbury Dunelm, Telford Dunelm, Telford E.On

Friday Singers Community Choir Friday Singers Community Choir Grace Church Shrewsbury Grace Church Shrewsbury ICS Shropshire, Telford & Wrekin ICS Shropshire, Telford & Wrekin Ironbridge Rotary Ironbridge Rotary Jules Convenience jules Convenience Ketley Coffee Club, Telford Ketley Coffee Club, Telford Maeflower Dancers Maeflower Dancers Marches Energy Agency Marches Energy Agency Masonic Charitable Foundation Masonic Charitable Foundation Media Active Media Active Millichope Foundation Millichope Foundation North North Shropshire Supporters Group Shropshire Supporters Group Safer & Stronger Communities Fund, Sater & Stronger Communities Fund, Telford Telford Severn Gorge Pub & Restaurant Severn Gorge Pub & Restaurant Shrewsbury Town Walls Tennis Club Shrewsbury Town Walls Tennis Club Shrewsbury Walking Football Club Shrewsbury Walking Football Club ’ Shrewsbury WomenClub ShrewsburyClub Wornen’s s Walking Football Walking Football Shropshire Community Foundation Shropshire Community Foundation Shropshire Council Shropshire Council Shropshire Federation WI Shropshire Federation WI

Shropshire Printing Shropshire Printing - Sir Heber Sir Heber Percy Percy St. Alkmunds Church St Alkrmunds Church St. Marys Church, Shawbury St Marys Church, Shawbury Telford & Wrekin Council Telford & Wrekin Council The Lady Forester Trust The Lady Forester Trust The Telford Hotel Golf & Spa Resort The Telford Hotel Golf & Spa Resort Through the Doorway Through the Doorway Toby Carvery Telford Toby Carvery Telford Wace Wace Morgan Solicitors Morgan Solicitors Various Various local Town and Parish Councils local Town and Parish Councils

We couldn’t do it without you!

fundraisers.

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Our offices

Shrewsbury Office Shrewsbury Office Bellstone Bellstone

Shrewsbury Shrewsbury SY1 1HX SY1 1HX

01584 878 046 01584 878 046 www.ageukstw.org.uk Www.ageukstw.org.uk Our professional advisors Our professional advisors

Bankers Bankers Barclays Bank plc, Shrewsbury Barclays Bank pic, Shrewsbury Auditors Auditors Sayer Vincent, Shrewsbury Sayer Vincent, Shrewsbury Solicitors Solicitors Wace Morgan, Shrewsbury Wace Morgan, Shrewsbury

Our quality marks Our quality marks en)

Our Ludlow Chess group took part

Shrewsbury SY1 1HX Shrewsbury SY1 1HX

492 Age UK Shropshire Telford & Wrekin is a charitable company limited by guarantee and registered in England and Wales WK Shopehi re Telford 4 reli nis chontoole company i mited by quarontee:and registeredin England ond ‘Vikas: Registered charity number: 1090445. Company number: 04292896. Registered charity number: 1000445, Company number O42 O75065, Registered Registered office is Bellstone, Shrewsbury, Shropshire SY1 1HX officeis Bal stone, Shrewsbury, Shropshire Sil 1H