# Annual Report 2021/2022 April 1st 2021 to March 31st 2022 Registered Charity Number: 1090010 Registered Company Number: 03985923 ## Contents ## Introduction **----- Start of picture text -----**
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6 Message from the Chief Executive Officer **----- Start of picture text -----**
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Message from the Chair **----- Start of picture text -----**
A year to remember
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## Who we are and how we help **----- Start of picture text -----**
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Who do we help?
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A royal visit
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Ethel’s story
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## Our projects 15 Flintshire Local Advice Gateway 16 European Union Citizens Rights Service 17 Specialist Debt Service 18 Welfare Rights Service - 19 Energy Projects - 20 Employment & Discrimination Service 21 Extra Mile Project ## Finances **----- Start of picture text -----**
24 - 25
Finance review
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26 Marketing, Communications & Fundraising ## Citizens Advice Flintshire (CAF) We are a local charity that provides an advice and information service to the residents of Flintshire. Throughout the years the demands on the service have changed, but the commitment and passion for free advice has not. We provide impartial, confidential and non-judgmental advice to everyone on a range of subjects, including Welfare Benefits, Debt, Employment, Discrimination, Energy and Consumer. The level of service offered includes signposting and information through to specialist casework and this depends on the individual’s need and the complexity of their issue. We have offices in Mold, Holywell and Connah’s Quay, as well as several outreaches throughout the County. We also provide advice and information via telephone, email and other digital channels. CAF is a voluntary organisation that has been part of Flintshire communities for 60 years. Our service is quality assured through vigorous case checking and Independent File Reviews. Citizens Advice carries out an annual audit which covers our quality of advice and also our business integrity. We are regulated by the Financial Conduct Authority (FCA). We are Standard Owners for the Wales Information Advice Quality Framework (IAQF). All of our staff and volunteers have extensive training to enable them to give accurate and good quality advice to people. The period covered by this report has seen the continued impact of the Coronavirus Pandemic. We have either been in lockdown or under varying degrees of restrictions, and this has meant we were unable to safely reopen our offices to the public. We, in partnership with a range of other organisations started providing advice at outreaches from November taking our service into communities. Later in 2022 we planned to resume some face-to-face services for our clients, targeting those in need as we didn’t want to lose all of the great benefits brought to our service by developing our digital platforms, which means we are able to help more people and people can get the advice earlier without waiting. We have continued to offer remote advice services to clients this year. This has been mainly via telephone and email, but we have also developed a number of new digital services this year. We now offer a ‘virtual drop-in’ for benefits issues every Tuesday morning using the Attend Anywhere platform. People can access this via our website if they have an internet-enabled device with a camera e.g. smartphone, tablet or laptop. During the next year we want to expand our use of Attend Anywhere to offer additional dropins for any advice issues. We have also established our messaging services during this year. Clients can now access advice via SMS text message, WhatsApp and Facebook Messenger. Feedback from clients using these services has been really positive with clients commenting that they had a quick response, found the advice very helpful and the service was easy to use. 3 ## Aims and Objectives Like many other organisations, our work continued to be impacted by the Covid-19 pandemic. We had been forced to change our methods in advice delivery and as a result, we focussed on digital. Our aims to help more people in Flintshire did not change and the move to new advice channels via social media platforms, the introduction of new text and What’s App services meant we could actually help more people as this report demonstrates. We also increased the of capacity of staff members to answer our phones. ## We launched a new Business Plan for 2021-26. We launched a new Business Plan for 2021-2026. The twin aims of the Citizens Advice service remain the same, to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives. We worked collaboratively to create meaningful objectives that will really improve our services and meet the needs of the people of Flintshire. Our advice goal: We will improve the experience people have when they come to us for help, so everyone leaves with the knowledge and confidence they need to find a way forward. Our advocacy goal: We will be a stronger voice on the issues that matter most to the people who come to us for help. Our technology goal: We will use technology to enable a great experience for the people who come to us for help, while freeing up resources that will allow us to meet more demand. Our sustainability goal: We will secure our future as a service through a more collaborative, proactive and competitive approach to fundraising. Our culture goal: We will be a collaborative, innovative and high performing service that promotes equality, diversity and inclusion and challenges discrimination. 4 ## Message from the Chair I think the last year has taught us just how fragile the world we live in now is. From the pandemic to the war in Ukraine, we are experiencing huge challenges which have an impact on individuals and how they live their lives. I’m proud of the staff and volunteers at Citizens Advice who continue to provide advice to those most impacted. As the cost living crisis increases, the demand for our service rises and I think the next 12 months could be the most difficult period the organisation has faced in years. However, I am confident that we will do what we can to ensure those most in need of our support get the advice they need. I want to say a huge thank you to the people that fund our services, for their continued confidence in us being able to support people. And another thank you to our passionate staff and volunteers, who without, we wouldn’t be able to deliver the services that have such an impact on the quality of people’s lives. Laura Clays Chair of Trustee Board 5 Message from the Chief Executive Officer 2021-2022 was a year of hard work and growth for CAF. The number of people advised was back to prepandemic levels and we continued to advise people via telephone and digital channels until we were able to resume some outreaches. We had hoped to open our office but the varying degrees of restrictions meant that this could not happen. Our staff, trustees and later in the year volunteers continued to provide information, advice, casework and support to people facing significant problems - working hard to ensure that the service is as effective and efficient as possible, as we continue to grow to meet the increasing need. They also joined a campaign using real client’s examples to ask the Government not to remove the £20 additional payment on Universal Credit made during the pandemic. Unfortunately, we were unsuccessful. Our Trustees are passionate too about the impact of poverty and the need to provide the best quality services for the people we advise. An increasing theme this year was one of financial insecurity and, in fact, poverty. Our staff provided both fuel and food vouchers at a rate we have never done so before. They made applications to trusts and foundations as well as the Discretionary Assistance Fund to help people that literally had no alternative sources of funding for essential items. When Princess Anne visited to see the work of CAF we combined this with a picnic in our car park – so that staff who had started with us during the pandemic could actually meet each other. We have a great team of people doing sometimes difficult work and need more than ever to rebuild a team and culture where we can support people in need as well as each other. The cost of living crisis started to become apparent towards Christmas and was a major concern by January and has led to our continued determination to deliver the best service we can at a time of increased poverty. Salli Edwards Chief Executive Officer 6 Our structure, governance and management ## Our trustees Our trustee board sets the vision and provides the strategic direction for Citizens Advice Flintshire. They are trustees under charity and company law. They are ultimately responsible for all aspects of the Charity. There are six trustee board meetings each year as well as additional meetings for the board’s two sub groups; Personnel Sub Group (PSG) and Monitoring and Review Group (MARG). These meetings together with various events enable the trustees to develop as a team and to shape our organisation’s strategic direction. Our Chief Executive, working with the management team, is responsible for delivering the strategy and for day to day operations. The trustee board is committed to high standards of corporate governance and complies with the principles and practices set out in the Charity Governance Code. ## Laura Clays Chair of Trustee Board - Governance Lead (PSG & MARG) ## Sara Tyson Vice Chair – People & Equality Diversity and Inclusion Lead (PSG) Lucie Mulvaney Treasurer - Finance Lead (PSG & MARG) ## Paul Bevan Director - Strategic Planning & Risk Management Lead (MARG) ## Bryan Grew Director – Research and Campaigns & Welsh Language Lead (PSG) ## Sally Griffiths-Parry Director – Strategic Planning & Operations Performance Lead (MARG) Klaus Armstrong-Braun Director – Partnership Working Lead (MARG) Michelle Perfect Director Many of the trustees lead on specialist areas which provide much needed skills and experience. 7 Our structure, governance and management ## Our People Our staff are key to delivering our service. They carry out the day to day work to ensure that our clients receive the best advice possible. There are a mixture of paid staff who do various roles within the organisation and this grew to 49 staff in total which includes full and part time. Our full time equivalent this year was 24 staff. Our staff have a thorough induction and ongoing training for their individual roles. We also hold staff meetings and have sub-groups that work on specific issues such as Research & Campaigns and client feedback. - Managers As well as our CEO, we have a team of managers who oversee the core operations, quality of advice, project management, communications, and fundraising. Advisers - Our advisers have a range of skills and knowledge to ensure that we can help people with as many issues as possible. Some of our advisers cover all aspects of advice (Generalist advisers) and some specialise in particular areas such as employment, benefits, debt, discrimination and energy (Specialist advisers). They come from a range of different backgrounds and some of our staff are multilingual and cover a number of different languages including Welsh, Czech, Russian, and Portuguese. - Support Staff These are the staff who ensure that things are running smoothly behind the scenes. They include administration, IT, finance, HR, and cleaners. Without our support team our advisers would not be able to do their roles effectively. Volunteers - In total eighteen volunteers were on rota this year, some who adapted to undertake their role remotely, and some who returned to the Deeside office. By the end of March 2022 plans were underway for the admin volunteers to return to the Mold office. The strategy of bringing back small groups of volunteers at a time, based on the knowledge that there was sufficient capacity for support and supervision continued to work well. Training in preparation for returning to volunteering included compliance training for data protection, Senior Managers Certification Regime (SMCR), cyber security and remote working and in addition for assessors and advisers practice in dealing with client enquiries. 8 ## Who do we help? In 2021/22 we helped 6,275 people compared with 4,167 the previous year. This is back up to pre-Covid levels. Our data shows that the biggest change since the start of the pandemic has been the reduction in clients aged 65 and over. Prior to Covid they made up 20% of our clients. This dropped to just 11% of clients in 2020/21 and was 14% in 2021/22. During 2021/2022 our advisors gained £3,802,135 for clients, including £709,623 of written off debts. ## Client Feedback - 95% of clients would recommend us - 84% found it easy to access our service - 84% found a way forward with our help - 86% said they would not have been able to sort out their problem without the help of Citizens Advice We supported 6,275 people with free advice tackling a total of 21,050 issues. This means our clients are often helped with more than one problem. 30,000 visits to our website 2,777 phone calls answered 153 fuel vouchers issued 530 153 foodbank vouchers issued fuel vouchers issued 216 25 informative social media posts email campaigns sent out 9 Who do we help? Top 5 issues people wanted advice on were: 9,720 Benefits Debt 4,239 Employment 1,558 Financial Services 899 and capability Energy 727 10 ## Ethel’s story We advised Ethel, a retired widowed pensioner who lives alone in a mortgaged property. Her only income derived from State Pension, Pension Credit and Council Tax Reduction Support. She has a number of physical and mental health conditions. She wanted help in finding out if there was support available for a new boiler as her current one was very old and needed replacing. We referred Ethel to NEST Wales and she received a new boiler and radiators. We also helped her to sign up for her energy suppliers Priority Services Register. We assisted with a claim for Attendance Allowance because she was struggling with her personal care and often needed help during the day. She was awarded the lowest rate of Attendance Allowance and as a result of the award she then became entitled to an extra amount in her Pension Credit award. Ethel was very thankful for the help she received because she did not know what help was available to her. Ethel’s new Boiler and radiators saved her around £4000. Her income also increased by £131 per week. She also received a lump sum of just under £800 backdated benefit. 11 ## A Royal visit Not everybody’s first day back at the office is marked with a royal visit, but that’s exactly what happened for our staff, trustees and volunteers on June 29th 2021 when HRH Princess Anne - The Princess Royal, the Patron of Citizens Advice, likes to visit bureaus to see their work and the needs of local communities. She arrived by helicopter and chatted with invited guests at an informal picnic held at our Mold office. Her Royal Highness was joined by Mr Henry Fetherstonhaugh, Lord-Lieutenant of Clwyd and had a tour of the offices, chatted to staff and Trustees before unveiling a plaque to mark her visit. The outdoor event, held in the car park due to continued restrictions, had been organised to give new staff the opportunity to meet with their colleagues for the first time. Although we had all met via Zoom calls, some staff had been with us for almost a year and had yet to speak face to face with fellow advisors! 12 ## Volunteers Return In early 2021 we worked to bring back more of our existing volunteers. We started with refresher training and updating GDPR etc. That particular cohort had dealt with digital advice (in the form of emails and Advicelink) from the office, so had previous experience. They just needed to refresh their knowledge and learn some new ways of working due to working remotely themselves and offering the advice to clients remotely. This meant, for example, that client appointments would be carried out by telephone or video call, so the assessors needed to understand how this worked so that they could explain the options to the clients. The remote supervision is done via a hybrid of morning Zoom meetings and in session WhatsApp and telephone support. This has proved very successful with volunteers reporting faster access to the supervisor than when in the office! The next wave of volunteers we brought back proved more challenging and took more support. They not only needed refresher advice training but also had to be introduced to giving digital advice for the first time. Whilst they were cautious / anxious at first they all settled into this new way of working and acquired many new skills. The majority of the volunteers who have returned to date would now not wish to return to office working. A couple would still prefer to be office based and we are looking to accommodate this as soon as possible. We are excited to explore opportunities for a new generation of volunteers, once we have ensured that all of the existing volunteer base have had the opportunity to return to a role that would suit them. To this end, in January 2022 we gave an online presentation to students at the University of Wales, including Wrexham Glyndwr, Bangor, Aberystwyth and the Open University. We explained the benefits of volunteering, with a number of our staff having initially started as volunteers and making the most of any employment opportunities that came up. 13 The changes to training delivery All staff and volunteer training this year was delivered remotely via zoom or Microsoft Teams. There were many changes in legislation and new funds made available to help to protect people during the pandemic. We therefore held sessions like the Discretionary Assistance Fund delivered by Helen Richards and ‘Homelessness law in Wales’ by Shelter for staff and volunteers whilst they were working from home. Employment advice was a significant enquiry area this year and we were funded as part of our national Advicelink grant to help to build capacity for employment advice. We commissioned a specialist employment adviser to deliver further employment training - Level 4 ‘Completing ET1 forms for clients’ and Level 5 ‘Helping clients with employment tribunals’ as well as repeating Levels 1 and 2 for new staff. Despite the new challenges of training remotely, the feedback we received from staff and volunteers was very positive. Features such as sharing screens and joining break out rooms meant it was possible to replicate all face-to-face training including facilitating interactive learning and group discussions etc. All new staff completed an induction programme and some felt being based at home was less stressful than coming into the office, yet still gave them the opportunity to meet other new staff starting at the same time as well as the CEO and line managers. “It’s nerve wracking when you start a new job, being based at home and joining remotely. I didn’t find it stressful at all and we still got to meet everyone and talk to each other”. “I don’t feel there was anything we have missed out on… the sessions still worked really well, and still had the conversation element and interaction”. “I found the remote way of working just as beneficial as in person as it still felt like face to face support”. “I feel that when making calls, home working is probably an optimum environment for me to do this”. Remote training continued to deliver the added bonus of going paperless and savings on printing of training and learning materials as well as savings on staff time. This is a big saving on the charity’s resources. 14 ## Flintshire Local Advice Gateway (FLAG) The Flintshire Local Advice Gateway (FLAG) service is a referral project for advice referrals into Citizens Advice Flintshire. Referrals are received from a wide range of organisations both statutory and non-statutory and it is funded by the Housing Support Grant project at Flintshire County Council. This project has been funded since 2014. Once a referral is received into the project, an initial telephone assessment is carried out between the gateway assessor and the client. Sometimes, we will liaise with the referrer directly – if instructed to do so by the referrer. This may be because the client struggles to engage with services without support. Once we have ascertained what the client’s advice needs are, we can either give some information to the client during the initial call and/or we can book a suitable appointment for the client to receive full advice. The aim of the project is to ensure that clients receive early intervention with their advice needs and to avoid these issues escalating further - such as homelessness. It also helps avoid duplication of advice services and if another service is best placed to support the client, they are referred on or signposted to another organisation. For example, if a client has a complex consumer issue - we would refer on to the national Citizens Advice Consumer Helpline. However, over 85% of the referrals received into the referral project are ultimately assisted by a Citizens Advice Flintshire advice project. In 2021-2022 the FLAG project dealt with 941 referrals. Over 80% of those advice referrals were received from a statutory service such as Flintshire County Council or an NHS funded project and 20% were received from third sector referrers such as ASNEW and NEWCIS. From these 941 referrals, we dealt with 2,487 issues – which identifies the fact that clients often have multiple advice issues and it was found that our highest advice area is benefits, followed by debt. The FLAG project also compiles the ‘Advice Provider Handbook’ which is circulated amongst Flintshire organisations. The handbook denotes advice projects available in Flintshire and is updated on a 6 monthly basis. This booklet was updated in January 2022. 15 ## European Union Citizens Rights Service The EUCR project has continued to offer casework support to clients who are having difficulty applying to the EU Settlement Scheme. Although the deadline for the EU Settlement Scheme has passed, it is still possible for clients in certain circumstances to make new applications. We have been assisting clients with applications and supporting clients who are facing delays with the processing of their application. One of the main things we have been assisting with is ensuring clients have the relevant evidence to prove their residency in the UK. Many of the clients we assist have language barriers and therefore need assistance with the process. As a service, we have also supported our clients with any employment and discrimination that they have. Alongside this, we make sure that our clients receive help with any wider issues including welfare benefits and debt. One of our clients stated to their caseworker “I am really happy with the support I have received to help me remain in the UK”. Veronika asked for assistance as she was having difficulty getting the Home Office to accept a pre-settled status application for one of her children. She had lived in the UK since 2018. Her child’s application was not being accepted as the Home Office were saying they needed more evidence of the child’s identity. The child had a Polish birth certificate and a photocopy of his expired ID card. Veronika could not afford the costs of applying for a Polish passport for her son and the cost of travel to the Embassy. She did not speak English so required translation support and expressed that she found it difficult to contact the Home Office for help. We supported her by liaising with the Home Office and managed to get them to accept the application with the evidence the client already had so that Veronika did not have to incur costs she couldn’t afford. 16 Specialist Debt Service This year was another challenging year financially for many reasons. The pandemic continued beyond anybody’s expectations, and household bills rose. The specialist debt service continued to deliver advice and casework via telephone, email and WhatsApp throughout this period. Single Advice Fund (SAF) Our SAF service funded via the Welsh Government allowed us to continue providing specialist debt advice to those who are most in need of advice. During this year, debt continued to be one of our clients’ top three issues. The service itself has gone from strength to strength as we now have more digital tools at our disposal, to improve and speed up the best possible outcome for our client’s cases. We successfully recruited a further two specialist debt caseworkers, bringing the team to five members of staff working across three specialist projects. ## Flintshire County Council – Housing Support Grant (HSG) This year we were also contracted by Flintshire County Counci (FCC) to deliver two debt services. Whilst both services have different areas of focus, they share the same aim of early intervention to prevent homelessness. Our HSG debt caseworker supports clients to manage their debt. The debt advice is person centred to ensure that clients stabilise and maintain their housing situation and the casework service ensures that clients have a familiar point of contact until their debt case has reached a conclusion. Our FCC debt caseworker supports those clients who may have additional support needs. From the outset of these debt cases - we liaise with HSG support services (via a direct referral pathway straight to the debt caseworker) to target early intervention and to ensure that clients stay engaged at each step of the advice journey - until they have entered a suitable debt solution. Historically, we have seen clients disengage at an early stage and only re-engage at the point of homelessness. The funding we receive from both HSG projects not only makes a tremendous difference to the lives of those clients who need debt advice and the additional support to address the problems they face, but also reduces and prevents the need for more costly interventions further down the line. All three of these projects have allowed us to build upon the relationships that we have with various Flintshire County Council departments and other support organisations across North Wales. We hope in turn that this will provide our clients with a more seamless journey and a successful debt outcome. As well as continuing to support our clients, in June 2021, we also implemented the then-new statutory Breathing Space scheme within our specialist debt advice service – by offering a 60-day hold on most debts. The scheme has been fantastic, as it allows us to almost immediately take the pressure off our clients. In 2021/22 we helped 6,275 people. Of this total, we helped deal with 4,239 debt issues showing just how important this project has been to our community 17 ## Welfare Rights We are funded by Flintshire County Council to provide specialist benefits advice and casework. Through this funding we support our clients with challenging benefit decisions through advice and representation, helping our clients maximise their income through welfare benefit checks, as well as ensuring current benefit awards are correct and providing advice and assistance with benefit refusals by helping our clients to navigate a confusing benefits system. The impact of Covid 19 led to an increase in enquiries and casework in relation to benefit issues. There were many benefit changes during this period that had an impact on our clients. One significant change, affecting many of our clients during this period, was the withdrawal of the pandemic Universal Credit uplift of £20 a week despite widespread opposition from the public and poverty campaigners. The £20 uplift was a much needed lifeline to families and individuals during the pandemic; the removal of this lifeline in October 2021 led to increased poverty at a time when people were being hit by soaring fuel bills. In the winter, rising costs and fallen benefits, meant that households were facing a real cost of living crisis. The Welsh Government put together a support package to help households who were struggling including a Winter Fuel Support payment, Cost of Living payment and increased funding of the Discretionary Assistance Fund to help people pay for essential costs such as food, gas, electricity, clothing or emergency travel. The funding came at a critical time, to help support families in challenging circumstances in Wales. Highlighting the impact of the cost of living crisis remains a crucial priority for Citizens Advice Flintshire. In 2021/2022 our Welfare Rights team helped 3,333 clients deal with their benefit issues. The project helped our clients achieve £2,839,188 in income gains which includes additional benefits awarded. We have adapted our benefits advice service to continue to provide the best quality advice and to support our clients at challenging times. We delivered the service via various channels including telephone and video calls. We also set up a weekly benefit check drop in using the Attend Anywhere video platform so that our clients could contact us in the comfort of their own home and check they are getting everything they are entitled to. 18 ## Energy Projects Towards the end of 2021 there was increasing concern that energy prices may rise significantly. We were by that time dealing with many people who found managing their outgoings with their limited income increasingly difficult. We therefore developed our energy advice team to help more clients. ## Warmer Wales Project The Warmer Wales service was funded by the British Gas Energy Trust. It is a national service across Wales and it targets people in fuel poverty by enabling individual advice for people who are most affected by energy costs including older people, those with health conditions and families with young children. The service includes advice on energy efficiency, fuel debt, benefits and income maximisation, as well as ensuring the client is well equipped with knowledge to be able to manage their energy bills and save energy in order to keep their home warm and improve their health and wellbeing. The funding also provided Prepayment fuel vouchers for households at risk of selfdisconnection and paid for Debt Relief Order application fees helping individuals to get their debts written off. ## Prepayment (PPM) fuel vouchers We applied for funding from FLVC’s Winter Pressure Fund and were awarded £5,000 to provide emergency prepayment vouchers to households at risk of selfdisconnection. The project ran from January of 2022 to March 2022, where we distributed over 110 vouchers to households using this fund. ## Force for Energy project In January we introduced a new Regional Service developed during 2021, ‘Force for Energy’ which targets energy advice for the veteran and armed forces communities.This is a holistic service working in partnership with Woody’s Lodge, where we provide advice and support on energy consumption, dealing with energy-related debt, income maximisation generally, and advice on energy efficiency. We can then refer clients to Woody’s Lodge for small improvement measures such as bulbs, draught excluders, radiator foils, etc. – including fitting where necessary. ## The Gwynt y Môr Energy Project This service targets people living in off-grid communities in Flintshire Coastal communities. Through the project our energy adviser provides one-to-one advice and support to anyone experiencing difficulties: explaining energy-saving tips; helping access grants to make your home more energy efficient; budgeting and income maximisation, as well as understanding your bills and heating controllers. Delivery of this service started in January 2022. It is still early days but we hope at these challenging times with increasing Energy bills our energy projects can make a difference to people’s lives. 19 Employment & Discrimination Citizens Advice Flintshire has a dedicated team of Employment and Discrimination advisers. We offer support to our Flintshire clients and work in partnership with local Citizens Advice offices across North Wales to deliver a regional ‘Employment and Discrimination’ service and Citizens Advice Newport to deliver a Wales-wide ‘Employment and Discrimination’ telephony service. Our Employment and Discrimination team assist with employment issues, discrimination within the workplace or discrimination within the goods and service sector - such as housing and health. Further, as part of our European Union Citizens Rights project, we offer support to European Economic Area nationals to ensure that they are aware of their settledstatus rights and rights within the workplace. We continue to assist clients with employment issues such as redundancy; non- payment of wages; dismissal, and this year we faced new employment issues including the furlough scheme and Covid 19 health and safety rules. The rules around both of these issues were often complicated and we were able to help our clients navigate through the guidance and legislation. In terms of discrimination, we continue to support protected groups such as pregnant clients and clients with disabilities - to ensure that their employment rights are respected and they are protected from unfair treatment. The way our team has delivered advice over the past year has also seen some changes. Whilst we were not able to offer ‘in-person’ advice during the height of the pandemic and we are now moving back to face-to-face, we utilised the increased usage of video-link communication platforms such as ‘Attend Anywhere’ to deliver advice for those clients who would benefit from this option.Finally this year we evidenced changes in terms of demand for employment and discrimination advice. Historically, our main enquiry areas tend to be benefits and debt – employment being our third highest. However, for periods of this year, we experienced an unprecedented level of demand for employment and discrimination advice – therefore, our team has grown, and this places us in good stead to meet future demand. 20 ## Extra Mile Project **----- Start of picture text -----**
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people were helped by this project this financial year Funded by the National Lottery Community Fund, the Extra Mile project aims to improve access to advice for people with mental ill health. Practical problems (such as debt, income worries, housing issues, employment etc.) can have a significant impact on mental well-being and these problems will often lead to a worsening of mental ill health if left unresolved. During the early stages of project planning, we established an ongoing ‘steering group’ made up of healthcare professionals, support agencies and clients with mental ill health – in order to help us stay ‘people’ led and shape the aims 1,911 individual issues that our clients needed help with, meaning it was over 4 per client and objectives of the project. From the outset, we understood that key aims included early intervention, to help stop problems from escalating and going that ‘Extra Mile’ for those who need it – all in partnership with key mental health support agencies. Further, we understood the need to expand on our ‘traditional’ access channels – to enable clients to access our service in a way which was comfortable and familiar – in order to help clients engage and stay engaged. Therefore, due to the Covid-19 restrictions hampering our ability to offer in-person advice sessions for the majority of this year – we focused £262,315 of income was generated for our clients through our advice our efforts on expanding our digital access channels (such as WhatsApp, Facebook Messenger, Text message, email, Zoom etc.) – alongside our telephony service. These additional digital channels grew at a steady pace initially and our Extra Mile team assisted 473 clients in this financial year - with growth accelerating in January 2022 onwards. However, once Covid-19 related restrictions had lifted, we worked in partnership with the likes of NEW MIND, ASNEW and KIM Inspire to offer in-person advice sessions at the Flint Library Wellbeing Hub, Holywell KIM hub and Heddfan at the 91% of digital clients reported our help made a difference to their peace of mind and wellbeing Wrexham Maelor Hospital. This ensured that our clients were able to receive emotional support for their mental health, alongside the practical advice that our project can offer. Finally, with the growth in access channels and the everincreasing advice needs for those clients with mental ill health, we turned our focus to increasing the capacity of the project - by the way of volunteer recruitment. This recruitment is ongoing and will ensure that the Extra Mile project is in the best position to meet demand, and will aid the longer-term sustainability of the project into 2022-2023. 21 ## Jenny’s story Jenny contacted us for help as she’s on a very low income, has 3 young children, and her cooker had broken. She couldn’t afford to buy a new one and had already received an advanced payment from Universal Credit to pay for her baby’s cot. The baby had also started to crawl and she couldn’t afford to buy stair gates, so was worried about his safety. We helped Jenny with an application to the Discretionary Assistance Fund. She was successfully awarded a new cooker and 2 stair gates. She was relieved with this outcome. 22 ## How we’re influencing change This year we restarted our research and campaigns group after a hiatus due to Covid. The first step was to agree on the key areas for the next 12 months. The group decided the most important issues were as follows: - Cost of Living - Benefit Uptake - Child Poverty We wrote to MPs to call on Government to reverse the decision to stop the £20 per week uplift in Universal Credit and Tax Credits. We wrote to MPs in March 2022, highlighting concerns over cost of energy rises for people in Flintshire. We shared constituency-level data about the rising costs of energy. Both MPs were invited to a meeting to discuss this issue further. We promoted awareness of the Energy crisis via social media helping to raise awareness of the issues our community is facing. Raising awareness of new digital channels and changing our marketing to be open and transparent about the services we are trying to deliver. We’re also creating a working group who will be looking at all the feedback we gather from clients. We took part in Scams awareness week – 14 to 27 June 2021which invovled sharing scam stories with the public and offering advice on how to prevent becoming a scam victim. 23 ## Financial Review This year the total income for the charity was £1,260,890 which comes from a combination of contracts, grants and donations. It has enabled us to deliver 17 services and projects with the help of 49 members of staff together with our fantastic volunteers who provide great value to the organisation. A large proportion of our income is generated by a wide range of funders, all of whom helped us to respond to the significant increase in demand for employment, benefits and debt advice following Covid 19 pandemic. We are extremely grateful for the backing and support given. Flintshire County Council is the foundation for our service. Their funding contributes significantly towards the core service where volunteers deliver advice. For every £1 of Core Funding, we generated a further £6.18 in other funding to provide advice services in the County. We were supported by Town and Community Councils including Buckley Town Council who continued to support an invaluable outreach service for their residents, which was delivered via telephone and digital channels. Mold and Holywell Town Councils supported our work via a donation as did Northop, Penyffordd and Leeswood Community Councils. We thank each and every one of you for your continued support. The Wales Council for Voluntary Action (WCVA) supported our work yet again with a grant to help deliver our communications and drive forward digital content that reached and engaged with the people of Flintshire. Our income is split between restricted funding £977,501 and unrestricted funding £283,389. Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives. Restricted funds are subject to specific conditions by donors as to how they may be used. The purposes and uses of the restricted funds are set out in the publicly available financial accounts. Without funders, our work would not be possible. 24 ## Financial Review Our total costs equated to £1,129,291 and total spending on staff salaries was £1,027,860, therefore 91% of our expenditure is spent on people. ## Our costs in 2021/22 **----- Start of picture text -----**
Staff salaries
£1,028,026
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Staff and Rates and Power, light Maintenance Telephone charges volunteer expenses water charges and heat and repairs £14,391 £17,286 £5,076 £9,347 £6,767 **----- Start of picture text -----**
Postage Printing Photocopying Stationery IT support Subscriptions
£829 £1,159 £5,976 £235 £17,045 £10,933
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Publicity and
promotions
£1,252
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Professional fees
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£4,026
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Insurance
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£3,741
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Bank charges £248 Partnership Share of payments governance costs £1,320 £1,800 25 ## Marketing, Communications & Fundraising Citizens Advice Flintshire has always seen advice needs change and the service has to adapt to the environment we work in. However, historically this wasn’t the case when it came to marketing, communications and fundraising (MCF). From year to year, the continuous need to generate income is a constant. The MCF team and volunteers carry out a range of events to raise awareness of our service and generate donations to address our budget deficits that we usually set. The lack of community events, people enduring lockdowns and a society that was pushed to keep their distance from one another meant that fundraising was majorly impacted. Our MCF team adapted in order to ensure they were effective in helping to share essential information. By focussing on the communications aspect of their work, they were able to support the wider service. Information sharing is always a key element in advice and the need to communicate was greater than ever. Our database has been serving us well this year and we’ve been adding a steady flow of contacts from new clients wanting to be kept informed of our work and to receive updates about regional and national campaign work. We’ve used this powerful tool to identify groups of clients likely to benefit from specific information e.g. energy advice and mental health resources. As we grow the number of contacts, we will be able to reach out to more people and keep them up to date with the latest information, encouraging them to utilise us whenever the need arises. During 2021 – 2022 we sent out 22 editions of our electronic newsletter and we’ve seen an increase in the number of subscribers. Obviously, Covid has been a major focus and the withdrawal of face to face consultations has meant we’ve been more dependent on digital services to, not only, provide advice but to share resources with our clients and our partner agencies. As some parts of our lives return to normal, we will continue to reach out, help and engage as many people as possible through our newsletters and social media channels, leaving space for those who depend on face-to-face meetings at our offices. This year we have yet again seen some amazing support from trusts, foundations and community businesses. A special thank you to all of our brilliant supporters, as they have ensured we have the funds available to provide the people of Flintshire with advice services. Without them, we would not be able to support those who are in most need of our help. 26 How to get help and support from us To get advice via text: 07862138271 Send a WhatsApp message to: 07862138273 You can get information and help over the phone by calling our free local telephone number: 0808 278 7923 For a benefits check over the phone please call our Claim What's Yours Helpline: 0808 250 5700 ngorar opeth citizens advice Slr y Fflint Flintshire For specialist Employment and Discrimination help call: 0300 330 2165 oooo For information on all the ways to contact us including email and Messenger, please visit our website: Charity Registration Number 1090010 egistered Company Number 03985923 www.flintshirecab.org.uk Company Registration N¢. 03985923 (England and Wales) Charity Rogi$tration No. 1090010 CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 AZETS CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX CONTENTS Page Trustees. report 2-10 Statement of trustees, reSky)n￿bl1rtles Independent audits¢$ report 11-14 Statement of financial acliwlies 15 Balance sheet 16 Statement of cash flows 19 Notes to the financial statements 17-28 CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX LEGAL AND ADMINISTRATIVE INFORMATION Tru$t••$ L Clays S Tyson L Mulvaney BMGTew K Amistrong Braun V M Perfect P Bevan S Grrffiths•Paffy S•¢r•tsry S D Ethyards Charity numb8r 1090010 Company Thum￿r 03985923 Registered office Terrig House Mold Flintshire Unf(ed Kingdom CH7 1EG Auditor 2ets Audrt SeNces Brynford House 21 Brynford Street Holywell Flintshire United Kingdom CH8 7RD Bankors National Westminister Bank PLC 48 High Street Mold Flintshire CH7 1BA CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF TRUSTEES. RESPONSIBILrriES FOR THE YEAR ENDED 31 MARCH 2022 The trustee$. who are also the directors of Canolfannau Cynghori Sir Y Fflint, for the purpose of ¢ompany law, are responsible for prèparing the Trustees, Report and the finanaal statements in accordance with applicable law and United Kingdom Accounting SlaAdard5 {Uniled Kingdom Generalty Accepted Accounb"ng Pracbcel. Company Law requires the trustees to prepare finanaal slatements for eath finan¢ial year %thich give a tnJe and fair view of the 51ate of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, ol the Charitab￿ company for th* yeai_ In preparing these finan￿al statements. the trustees a￿ required to: - select suitable accounting policies and then appty them consistenty.. - observe the methods and principles in the Charilies SORP- - make judgèments and estimates that a￿ reasonable and pnjdent., state whether ap￿iCable UK A¢¢ounting Standard5 have been followed, subject lo any material departures isck)sed and explained in the finanaal statements.. and prepare the financial statemgnts on the going concem basis unless it is inappropriate lo presume that the charity will conb.nue in Operat￿n. The Iruslees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any lime the financial position of the charity and enable them lo ensure that the financial statements comply with the Companies Act 2006_ They are also responsible for safeguarding the assets of the charTty and hence for ts￿"ng reasonable steps for the prevention and dele¢bon of fraud and other irregulaiitbes. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2022 The trustees present their annual report and financial SL7tem￿lS for the year ended 31 March 2022. The financial stslemenls have been prepared in accordance the accounting policies set out in the notes to the financial statements and comply wth the charrty's Memorandum & Articles of Associats'on, the Companies Act 20CE and 'Accounting and Reporting by Charities." Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and RepU￿1C of Ireland IFRS 1021 leffec*"ve 1 January 20191". Objectives and activitios Objectives The principal actiwlies of the charity in the period under rev*w We￿ those of prornoting any charitable purpose for the benefit of the I￿OIe communty in Flintshire and beyond by the advancement of education, the protection of health and the relief of povefty. sickness and distress. Objectivès, Stratsgi•$ and Activities for the Year Our vision for Citizens Advice Flintshire is to provKle a high qualrty, comprehensive and accessible advice service which is capable of responding to the changing needs of the people of Flintshire in partnership wth other organisations swlhin the community. The tnjstees have paid due regard lo guidance iSSL*d by the Charity Commission in deckling what adivities the charity should undertake. CAF Objectives and Priorities for 2022- 2027 We have adopted a new I￿sinesS plan based on Citizens Advice's 'Fran￿work for A(fvice'. This enables us lo work collectively as a nehI￿rk wthilsl re¢ognising the local issue5 and r￿dS of the communty in Flintshire. We have sel out ambitious goals in five key areas.. Our ad¥i¢e go￿". We wll improve the experience people have when they come to us for help, therefore everyone leaves the knovhedge and confidence they need to find a way forn￿ard. Our advocacy goal.. will be a stronger voice on the issues that matter most to the people who to us for help. Our technology goal.. We will use technology lo enable a great experience for the people come lo us for help. while freeing up resources that will allow us to meet MO￿ demand. Our sustainab¢lty 9031.. Vve will secure Ouf future as a seNice through a ftKJ￿ Collaborative, proactTve and compeb'tive approach to fvnding. Our culture goal.. We wll be a collabtsrative. innovab.ve and higlFperft)rming seNce that pronw)tes equalty, diversty and inclusion and challenges discrimination. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORD (CONTINUED FOR THE YEAR ENDED 31 MARCH 2022 Prlncipal activlllg$ The principal acts.vity of Citizens Advice Flintshire remained the provision of f￿. confidential, independent and impartial advice. information and counsel for members of the wblic. We have offices in Mold, Hotywell and Connah's Quay. as vdl as several OLrtreathe5 throughout the county. We also provide advice and infomation via telephone, email and ¢Jigital ser¥i¢es. Our offices have been closed to the publi¢ during this year due to the onwng pandemic. We have worked this year lo develop outreaches to ensure some face to face provision is available. Working in partnership with Betsi Cadwaladr Health Boafd. Flintshire County Council and Warm Vvales in July 2021 we established an outreach in Shotton which is targeted at hewing those in mosl need and this service has been extended. Our Extra Mile seryice estsblished three outreaches during this period at the ICAN Hubs in Flint and Hofywell. They also established a mu¢h needed service in the regions Mentsl Health Re￿dential Unit in V￿xham. The necessity of moving lo remote I digrtal channels through telephone advice. digital contact lom)s and emails meant we did actually help nKsre people. In addition to generalist advice the follo¥￿n9 specialist athisory services were prowded.. Advicelink- in partnership wlh the North Vvales CAB'S, Shelter Cymru and SNAP Cymnj we delNer spe¢iali$l advice in Welfare Benefits. Debt. Employment. Education and Discriminats"on. This service has enabled doser partnerships wrth a range of local organisabons and enabled us to tsrget ¢ltents in the most need. This includes a specialist Regional Disuim4nab"on advice serV￿e covefing North Wales. Working in partnership Trmth supports.ng People IFCCI to allocate adV￿e referrals and ensure partnership working and avoid duplication of services via FlIntshi￿ Gateway. Working in partnership th Cardrff and the Vale arKI Newport LCAS we supported European Union Citizens obtsin their rights. In particular we advised and supported them to apply for Pre or Setued Status so they could remain liv&ng and working in Wales post Brexit. This serwce provided casework as well as specialist employment advice. We continue to provide the County's welfa￿ Rights Service supporting people wth income generats'on and 5UPPOrting people wth reviews and appeals. We re￿Ned additional funding for an extra Welfare Rights caseworker for the 2021-2022 lax year and th4s has conts.nued for 2022-2023. CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 We work in partnership with regional LCAS to deliver the WG funded 'Claim What's YouTS' helpline vthich is aimed at maximising benefft and grant Incorr￿ for people across Wales. Vve have FCC funded debt posts. Our initial Housing Support Group debt post has been funded since Novembei 2020 (In￿"allY until March 20211 and this has been extended through 2022-2023- with a focus on avoiding homelessness. The addrtional FCC I￿r￿ed debt post commenced October 2021 and has been funded unb"l March 2023 - a focus on advising ¢lients vth rent or mortgage arrears {who rnay also have additional support needs.) OUT mental health service, the Extra Mile projert targeted generalist advice and casework al clients struggling vAth their mental health and wellbeing. We commenced delivery of outreach services in two community ICAN hubs and at ihe Heddfan Mental Health Unrt for hosprtal inpabenls. Following client feedback, we commenced delivery of new digital access channels induding ￿atsApp. SMS and Messenger making initial contact easier for clients who struggle lo use the phone. Working with the North Vvales CABS, led by Oenbighshire, we were engaged to provide a dedicated energy and income maximisalion service for veterans. This regional service is called Force for Energy and stsrted in January 2022. We also received ft&nding via tt)e Big Energy Saving Nefv￿rk to provide one•tOthone energy advice lo vulnerable consumers there in fuel povety or at ri$k of fvel poverty. The Gwynt y Mor Community Fund fvnded us lo provide targeted income maximisation and energy advice in the specific Gym community areas to those that are most in need. We contributed to national and local research and ¢ampaigns. Publtc benefft The organisation's trustees Can ¢onfim that they have compl￿[ wth the duty in Section 17 of the Charities Act 2011 to have due regard to public benefit guidance published by the Commission. s￿nificant activities that we undertook during the year that demonstrate public benefit are set OLrt below. Volun￿r$ CAF is a voluntary service that has been part of the Flint$hi￿ ¢ommunty for 60 years. Our ratio of staff to volunteers is normalty around 30.70 bLrt unfortunately many of our volunteers have still not relumed therefore the ratio of staff to 'active' voluntee¥s has ¢urrently wlched to 70'.30. As it became clear that voluntèèrs would rK)I be alAe to retum to the office in the short temi, work commenced on developing refresher training that could be accessed and completed remotely. Thi5 induded training plans for volunteers who complete benefit forms for dients, for gateway assessors and for advisers. All tr8ining plans included compliance training for GDPR. SMCR and cyber Security. The Extra Mile SeNce ￿¢rUIted vdunteern who V•Ere able to start in November 2021 %Mth a brief pause because of Covid restrictions. By the end of March 2022, there were ffiwenty volunteers compleb.ng client work remotely. The strategy of bringing back small groups of volunteers ensured there was sufficient capacty for support and svpetVi3ion which proved effective. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Achl•v¢ments and perforn)anc• Charltable activities Advice and information conth.nued to be our main acti￿ty. alihough the channels moved to mosuy digtsl. An increasing area ol demand was the distribution of both food and fuel vou¢hers, which historically had been paper and issued in person. As a resuk of Covid. these are now Issued di9rtally after receiving log in details to supplier organisations. We continue to 5UPPOrt and contribute to a number of local regional meetings and forums whiGh are mostly concerned with social Inclusion and community development and delivered via Zoom or Google Meet. We continue lo highlight our clients that are often in dire srtuations and have aclively participated in gathering evidence and campaigning. Key achievements during th* y•ar 202112022 In 202112022 we helped 6,275 people. compared 4,167 in the previous year whi¢h has relumed to pre Covid levels. Our servi¢e demographic user altered VAth the biggest change, since the start of the pandemic. being in the reduction of clients aged 65 and over. Prior to Covid they made up 20'/o of our dients, this dropped to just 11 % of clients in 2020121 and vra$ 14% in 2021r2022. 23,482 issues were raised by dienls. We keep tra¢k of new income gained for dients. One-off gains are usualty beneffts backdated for a period ol lime and on-going gains are calculated as v￿e￿Y gain x 52_ We class debts written off directly, or through legal remedies such as bankruptcy and debt reliel orders as gains. During 202112022 our athsors gained £3.802.135 for dients, this indudes £709,623 of debts that were written off. We assisted clients in dealing with a total of £4.431.507 of problem debts this equate5 to an avera9e of around £8,101 per client. This lolal indudes £1,672,732 of priority debts suth a5 rent and Couwl Tax. We assisted 910 clients wlh 2.286 UnNersJ Credrt problems. continue to work in fomial and informal partnerships other local Citizens Advice offices to deliver telephone and email advice and the North Wales CitizensAdwce Bureaux. We were fvnded by The Brth'sh Gas Energy Trust to provide advice and assistsnGe to residents of Flinlshire. The Fund was aimed al enabling residents to manage their debts and budgets going forward. to maximise their income and their ability to afford their bills and to have a wam) home through improving energy efficiency, therefo￿ improving their overall health and well-being_ This was the final year of this funding. Our Gombined energy projects. British Gas. For¢e for Energy and the ￿nt y Mor Community Fund enabled us lo work locally wrth people affected by the increasing cost of eneryy. Fundraising activities Total income for the year was £3.614 wthich is an increase of £207 on 2020r2021. Expenditure on fvndraising a¢livilies, excluding salaries, was £2.1271£1.926 in 2020120211. The fvndraising acb"v￿.e5 have been reduced as a resijll of the impact of Cov7d-19. CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED FOR THE YEAR ENDED 31 MARCH 2022 Investment perfornianc• Our investments in fixed rate bonds IMth a guaranteed gross l AER interest rale generated an income of £3,377 {2021. £4.701} Factors affecting th• achievement of objectives The penod covered by this report has seen the continued impact of the Coronavirus Pandemic. We have been, either in lockdown, or under varying degrees of restrictions. This has meant we We￿ unable to safety reopen our offices to the public. During 2022-2023 we will a￿e lo ￿suMe some face-to-face services for our clients, wthoul losing all of the great beneffts brought to our service by devdoping digital platform5. We have contsnued to offer ￿MOte advice services to clients thi$ year. This has been mainly via telephone and email. but we have also developed 3 number of new digrtal services this year. To mitigate the negative impact of not offering face to face ad￿￿, we devek)ped a *irtual dropin, for benefits every Tuesday moming using the Attend Anywhere platform. Clients can access this via our website rf they have an intemet-enabled device wlh a camera e.g. smartphone. tsblel or laptop. During the next year we W8nl to expand our use of Attend AnyYA)ere lo offer additional drop-rns. for other advice issues. We have established a messaging semces during this year. Clients ¢an now access advice wa SMS text message, VVhatsApp and Facebook Messenger. Feedback from clients using these semces, has been really positive. with clients ¢ommenting on the speed of response. Addib"onally they tound the advice very helpful and the serwce easy to use. Telephone Calls lo our servKe via our Freephone local Advicelink number have increased dramab"cally thi5 year. We have doubled the number of ca115 we answered during the year bMth the knowledge that additional work is required lo expand further to meet the growng demand. For eXaM￿e in June 2020 there were 196 calls to our service. compared ￿ 754 in JLFne 2021. an increase of 285%. In March 2022 call demand reached a peak of 1.061, a record numbei of calls lo our local setvice. whi¢h we believe may be due to the cost of living ¢riSi$. Our Parent Partnership Serwces contracted by the Local Education Authority moved to a regional commissioning process. We did submit bid however SNAP Cymru se￿red the contract and the staff member was TUPE'd to them from October 2021. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 IVARCH 2022 Reserves policy CAF is ￿qUired to ensLtre that free monies are availabte in each ffinan￿aI year to meet any reasonably foreseeable conb"ngency. The bureau wll maintain a Pfojection of inct)me foi al least years ahead and win ensure that this continues lo be derived from as wide a variety of sources as possible. We will lake all necessary steps to ensure that at no b.me vthin this period would rt be possible for the cessation of ¢ne Or more funding streams to present so serious a challenge lo the future of the organisation that rt could not be managed so as to continue lo provide a best value advice service. In reviewing the potential costs that could arise shoufd a $ignfficant reduth.on in income be incurred the Trustees have detem)ined that 'free' reserves of £150.000 shoukl be maintsined lo ensure that all contractual liabilities including redundancy payments arè available shoukl the charity no longer be ffinanaally wable. Reserves position Unrestricted funds sland al £662.172, the tsngible fixed assets have a net book value of £nil and £150.000 has been set aside as designated funds leaving approximately £512,172 as the Charity's free reserves. This year we have restricted funds of £65.000 set aside in order lo fijnd four full time staff empk)yed on a contract that we were advised wll cease eartier than planned. The aim is lo retain reserves amounting to erther four months. of standard operaling costs, ￿1¢h would equate lo £376.430, or six months, which would equate to £564.645. Fund$ in deficit No funds were in deficrt al the balanee sheet date. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Principal funding sour¢os Vve continue to work closety wth Flintshire County Counal th the aim of ensuring that local advice services are inlegraled and to avoid duplication. We contsnue to manage the Wellare Rights service lo ensure integrated advice provision and re(lu¢e duplicatitsn. The Diiectors extend their gratitude to Flinlshire County Council continued to support the core operating capacity of the charity. Addib"onally project-specific fvnding vras received from a range of fijnders to respond to the 5ignrficanl increase in demand for beneffts and debt adw¢e fd10￿n9 Covid. The Welsh GoveTnment Advicelink contract. provhles quality-assured advice with support for ¢lient5 from partners. This setvice provides advice on benefits and income generation, debt, housing, education and di5criminalion. The specialist housing advi¢e is prowded by our pather Sheher and for Education by SNAP Cymru in North Wales. As part of this contract we continue to delNer a Discriminabon SeNce lo cover all aspects of discriminab'on faced by people wth protected characteristics across North Wales. The Welsh Govemment also commrtted to supporb'ng EU Cihzens to appty frjr settled status in Wales. We deliver a Regional service across North Wales which indudes supporting people with applicatr'ons and the associated work invdved as well as provKling employment advi¢È and discrirrinab.on advice. We continued working in partnership wrth supporb.ng peop￿ to allocate advice-based referrals to encourage partnership working and avoid duplication of advice semces in Flintshire Gateyray. We were supported by Town and Community Councils including Buckley Town Council who commission an outreach Service for their residents, thich is also supported by Hawarden. Higher Kinnerton and Penyffordd Community Councils. As wrth other se￿ceS thi5 cOnb.nL￿d to be delivered by telephone and digital channels due to Covid. Mold and Holywell Town Coun¢￿$ supported OUT ￿tIlk via a donab.on as did, Northop, Penyffordd and Leeswood Cornmunty Councils. The WCVA supported our WO￿ a grant to help ddiver our communicatior¢5 plan and drive fonvard digital Conlenl which reaches and engages the people of Flinlshire. The charty did not have any borrowngs from either providers of fvnding or other sources at the balance sheet date. Inve$trnent policy As required in its Memorandum paragraph 4.17 in furtherance of rt5 objects, the Trustees have the power to invest or deposit funds in any lawful manner whilst having regard to the surtabilty of investments and the need for diversrficalion. We ensure that we invest in accounts that have strong social and ethical approaches to investments. Our policy is that funds not required for cutrent expenditure will be deposited in interest bearing bank I investment accounts that provide acce55 Wthin a reasonable notice period. This year we invested in fixed rate bonds with a guaranteed gross l AER Inte￿$t rate calculated on a daity basis and added to the capital balance on the anniversary of the account being opened providing the investrnent has been in place for the fixed 12-month period. We depostied up lo the maximum amount that would provide full compensation should there be a finanual crisis. Currently the Gc*vemment statutory deposit guarantee scheme will repay up to £85.000 in the event of the investment company becoming insolvent. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Risk facto The Iruslees have assessed the major risks to %thich the charty is exposed. During this period the practical issues arising from the Cowd 19 pandemic including the need to work from home led to a significant shift lo moving our information onto cloud based sofNvare so that the business ¢ould Continue. This milig*ion will remain permanently in the future. The Trustees will cary out a comprehensive review of our approach to risk management in 2022. FUTURE PLANS CAF aims to continually improve rts service both in temis of access and seeks to extend its service lo an even ider number of the cornmunty through vthatevei opporiunth.es become available. Increasing access to face to face advice is a key priority whilst maintaining the beneffts of being able to help more people using digital channe15. We will work to ensure our service is targeted at those most in r)eed. StnKture, govemancg and management Governing document CAF is a registered charty and company limited by guarantee and govemed by its Memorandum and Artides oIAs$o¢ialion. Membership is open lo anyone over the age of 18 is interested in furtheiing the work of the Charity and vtho is not a paid worker al the bureaux and anybody corporate or any unincorporated association which is interested in furthering the Charity's work and is admitted to membership in accordance wth article 5 lany such body being ca5kd in these ath"(Jes a"member organisatson'l. 11 is registered as chanty wth the Charity Commission. The Iruslees. who are also the diiectors for the purpose of company law, and who seNed during the year and up to the date of signature of the financial statements ￿re". L Clays S Tyson L Mulvaney 8MGrew K Armstrong Braun V M Perfect P Bevan S Griffith$-Pary R•crultmènt and appointmènt of nèw trust• As set out in the Articles of Association, trustees are elected and chosen for thei¥ particular skills, and are elected at the Annual General meeb.ng and shall hold olfice from the condusion ofthat meeting. Trustees can be nominated by member organisations or c¢xJpted by the Trustee Board. Public notices are issued vAth invitsb.ons lo nominate trustees pnorto the AGM advising members of the retiring trustees and requesting nOMinat￿nS for theAGM. The positions assigned to each of the twslees are as folh)ws'. Laura Clays Sara Tyson Lucie Mulvaney Bryan M Grew Klaus Armstrong Braun Michelle Perfect Paul Bevan Sally Grrffilhs-Parry Chair Vice Chair Treasurer Director Director Director Director Director CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED FOR THE YEAR ENDED 31 MARCH 2022 Organisational stTUCture CAF is governed by its Truslee Board %thich is responsible for setting Ihe strategic direction of the organisation and the policy of the charity. The Trustees carry the ults-male responsibility for the Condud of CAF and for ensuring that the charity 5ab"sfies ils legJ and ¢ontradual obligations. A Chief Execthive, currently Salli Eoknrds, 15 appointed by the trustee5 to manage the day to day operations of the charity. To facilitate effective operab"ons. the Chief Executive has delegated authorty, wthin the terms of delegation approved by the trustees, for operat￿nal matters including finance. Induction and training of ngw trusto•s Newly appointed Trustee5 are provided vAth a comprehensive induction to CAF through the provision of training courses and mentoring by established trustees and the Chief Executive Officer. Wld•r network CAF is a member of Citizens Adwce, the operatsng name of the National Asswalion of c￿zenS Advi¢e Bureaux. which prowdes a framework for standard$ of ad￿￿ and casework management as well as monitoring progress against these standards. Operats"ng policie5 are independenty delerrnined by the Tnjstee Board of CAF in order to fuffil rts chantable objects and ¢omply wth the national membership requirements. CAF usually works in close partnership Friend5 of Hintshire CAB IFOFCABI wtho offer ¢omplementsry 5eNces. The café was not able to operate during thi5 peiiod due to the Covid pandemic. The uncertainty led the Tru51ees lo make the company dormant. Rl$k managément Citizens Advice Flintshire ha5 a Risk Management Stratègy and Risk Register agreed by the Trustee Board. The Trustees recognise that any major risks to which to %•thich Ihe charity is exposed need to be reviewed and systems put in place to mitigate those risks. This year, as slated above. the Covid Pandemic exposed risks that led to immediate recovery and implementslion ol new ways of v￿rkIng actions. This has led lo the decision lo carry out a comprehensive review of the Risk policy and Register. Audltor In accordance wth the company's arbdes, a resoluthjn proposing that Azels Audrt Services be reappointed as aLsditor of the company will be wt at the forthcoming Annual General Meeting. Dl$¢losure of infom)ation to auditor Each of the trustees has confirmed that there is infomation of thi¢h they are aware %thich is relevant to the audit, bul of which the auditor is unavAre. They have further confirmed that they have taken appropriate steps to identfy such relevant inf0m￿tIon and to establish that the audrtor is ¥￿Te of $u¢h infomation. The truslees, report was approved by the Board of Trustees. S D Ethwards Secretary Dated.. IIILts.lac)2L 10- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Oplnlon We have audited the financial statements of Canolfannau Cynghori Sir Y Fflint, (the '¢harity'l fr)r the year ended 31 March 2022 which comprise the statement of financial aCtl￿be$. the balance sheet, the statement of cash flows and notes lo the financial ststements. including swJnrfKant accounting policies. The finan¢ial reporting framework that has been applied in their preparation is appticable and Unrted Kingdom Ac¢ounling Standards, including Financial Reporting Stsndard 102 The Fittiancial Reporting Slandard applicable in the UK and RepubliG of Ireland (Unrted Kingdom Generalty Accepted Accounting Practice). In our opinion, the financial slatements-. give a true and fair view of the state of the charrtable company's affairs as at 31 Mar¢h 2022 and of its incoming resources and application of resources. for the year then ended., have been property prepared in accordance Unrted Kingdom Generalty AC￿pIe4 Accounting Practice,. and have been prepared in accordance wth the ￿qU1￿mentS of the Companies Act 2006. Bas1$ for oplnlon We conducted our audit in accordance with Intemational Standards on Auditing IUKI {ISAs IUKII and appli¢able law. Our responsibilities under those standards are further described in the Auditoff& ￿SpOnsIbl11t1eS for the audit of the financial slalements seth.on of our report. a￿ independent of the charity in accordance wlh the ethical requirements that are ￿levant lo our audit of the finanaal statements in the UK. including the FRC'S Ethical Standard. and we have hjlfilled our other ethical reswn5ibililies in accordance wth these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to Provide a basis for our opinion. Con¢lu$lons rola￿ng to going concern In auditing the financial ststements. we have conduded that the trustees. use of the going concem basis of accounting in the preparation of the finawal statements is appropriate. Based on the work we have performed, we have not idenb.fied any material uncertainties relating to events or conditions that, indiwdually or collectively. may ￿st ￿9n￿Can1 doubt on the charity's ability to ¢onlinue as a going concern for a period of at least ￿￿ve months from when the financial ststemenls are authorised for issue. Our responsibilities arKI the responsibilities of the trustees wilh respect to going concern are de￿be￿ in the relevant sections of this report. Other inf0rn7ation The other information comprises the infom)ation included in the annual ieport other than the financial statements and our auditor's report thereon. The trustees are responsible for the other inf0m￿tr.0n contained within the annual report. Our opinion on the financial stslements d¢)es not cover the other information and we do not express any form of assuran¢e conclLtsion thereon. Our responsibility is lo read the othei infomation and, in doing so. consider whether the other inforrnab.on is materially inconsistent wth the )Inanaal statements or our knovAedge obtained in the course of the audrt, or otheNéise appears to be materially misstated. If we ident su¢h material inconsistencies or apparent material m15staterr￿ts. ve are requirèd to detemiine whether this gNes rise to a material misstslement in the financral statements themselves. If. based on the work we have perforrned, we con¢lude that there is a material misstatement of thi5 Other infomiab"on. we are required to report that fact. We have nothing to report in this regard. 11 CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Mattors on which ￿ arn roquired to report by exception We have nothing lo report in respect of the followng matters in relab.on to whKh the chariti.es IA¢¢ounts and Reportsl Regulations 2008 require us lo report to you rf. in our oiMnion- the information given in the finan¢ial stslemenls is in¢onsistent in any material respect ¥￿th the Iruslees, report," or sufTicient accounting records have not been kept; or the financial statements are not in agreement wth the accounting records". or we have not re￿iVed all the information and explanation5 we require foT our audrt. Responsibilities of tru5tses As explained more fully in the statement of Irustees, ￿SponSibl11t1es. the trustees, %tho are also the directors of the ¢harity for tht pijfpose ol company law, are responsible for the preparab.on of the financial 5ts1emenls and for being satisfied that they give a true and fail view, and for such intemal control as the trustees determine is necessary to enable the preparation of finan(ial statements that are free from material misstatement, whether due lo fraud or error. In preparing the financial statements, the t￿SleeS are Te5PL)nsible for a55e5s1ng the charity's ability to continue as a going concem, di￿1051[}9, as applicable. matters ielated to 90ing concern and using the going c¢ncem basis of a¢¢ounts'ng unless the tJustees ether intend to liquidate the charitable company or to cease opefations, or have no realisbc allematNe but to do so. Auilitorfs responsibilities for the audit of th• financial statements Vve have been appointed a5 audilor urKler section 144 of the chariti.es Act 2011 and report in accordance wrth the Act and relevant regulations made or having effect thereunder. A further description of our responsibil￿e$ is available on the Financial Reporting Council's website at.. httpsJ/ W￿.frc.Org.￿kJaud1tOrSreSpOnsibl11ts"es. This descripb.on fomis part of our auditor's reporL 12- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT ICONTINUED) TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Extent to which the audlt was consldered capable of detecting irregularities. includlng fraud Irregularities, including fraud, are instances of non-compliance wlh law5 and regulations. We design pr￿dureS in line with our responsibilities, outlined above and on the Financial ReFK)rting Council's website, to delect mal8rial misslalemenls in respect of irTegulanties. including fraud. We obtain and update our understsnding of the entity. ils activities. its control enwronrnenl, and likely future developments. including in relation to the legal and regulatory framework applicable and how the entity is complying with that framework. B85ed on this understanding, we identify and assess the risks of material misslalement of the finanaal statements, whether due lo fraud or error, design and perform audit procedures responsive lo those risks. and obtain 8udil evidence that is sufficient and appropriate lo provide a basis for our opinion. This includes considerakn.on of the risk of by the entty that were Contrary to appluble laws and regulations, including fraud. In response to the risk of irregularities and non-com￿lanCe with laws and regulations. including fraud, we designed procedures which included". Enquiry of management and those charged with govemance around actual and potential litigation and claims as well 85 actual. suspected and alleged fraud., Reviewing minutes of meetings of those charged with govemance.. Assessing the extent of Compliance with the laws and regulations ￿n$￿Iered to have a direct material effect on the financial statements or the operations of the entty through enquiry and inspection., Reviewing financial stslement disclosures and testing to supporting dc*umentalion lo assess compliance with applicable laws and regulations- Performing audit wort over the risk of management bias and override of controls, including testing of journal entries and other adjustments foi approprFaleness, ewalualing the business rationale ol significant transactions outside the nomial c4)urse of business and reviewing accounting estimates for indicators of wlenlial bias. Because of the inherent limitations of an audit, there is a risk that we will not delect all irregularities, including those leading lo a material misslatemenl in the finan￿al slalemenls or non-compliance with re9ulalion. This risk increases the more that compliance with a law or regulation is rernoved from the events and transactions reflected in the financial slalements, as we will be less likely to become aware of instances of non- compliance. The risk of not detecting a material misstatement resutting from fraud is higher than for one resulting from error. as fraud may involve ￿)llUsion. forgery. intentional omissions, misrepresentstions, or the override of internal control. Use of our report This report is made solely to the charity's trustees. as a trx￿. in accordan￿ with part 4 of the Charities {Accounls and Reports) Regulations 2008. Our audrt work has been undertaken $0 that we might slate lo the charity's trustees those matters we are required to state to them in an audrtors, report aTNI for no other purpose. To the fullest extent permitted by kw, we do not accept or assume responsibiltty to anyone other than the charity and the charity's truslees as a tr￿lY, for our audit work. kn this report, or for the opinions we have formed. Melanie Langton-Davios ACA FCCA (Senior Statutory Auditor) for and on behalf of Azets Audlt Services 24 October 2022 Chartered Accountants Statutory Auditor Brynford House 21 Brynford Street Hotywell Flinlshire United Kingdom CH8 7RD 13- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Azets Audit Services is eligible for appointment as audrtor of the charity by virtue of its eligibility for appointment as auditor of a company under section 1212 of the Companies Ad 2006. 14- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2022 Unrestricted Restricted funds 2022 Total Unr•strict•d R•stri¢t•d funds funds 2021 2021 Total 2022 2022 2021 Notes nd Donations and grant income Fundraising Investments Other in¢ome 219,142 3.614 3.377 57,256 959.150 1.178.292 3,614 3,377 75,607 204.539 3,407 4.701 45.081 762.881 967,420 3,407 4,701 45,239 18,351 158 Total income 283.389 977.501 1.260.890 257,728 763,039 1,020,767 Ex nditur• on". Charitable activit￿$ 242.330 887.125 1.129.455 214,247 735,794 950,041 Net incoming resourc•s b•lore tran$feTS 41,059 90,376 131,435 43.481 27.245 70,726 Gross transfers between funds 25,376 {25.376) 27,245 127.2451 Net income for the yearl Net movement in funds 66,435 65.000 131.435 70.726 70,726 Fund balances at 1 April 2021 595.737 595,737 525,011 525,011 Fund balan¢•s at 31 March 2022 662.172 85.000 727.172 595,737 595,737 The statement of financial activrties includes all gains and losses recognised in the year. All income and expenditure derive from conlinuing athities. The 5talemenl of financial aCtiV￿eS also complies wth the requirements for an income and expenditure a¢¢ounl under the Companies Act 2006. 15- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX BALANCE SHEET AS AT 31 MARCH 2022 2022 2021 Current a$$ets Debtors Cash at bank and in hand 11 68.261 908,333 135,140 663,082 976,594 798,222 Creditors: amounts falling due within ono year 12 {249,422) 1202.4851 Net ¢urrenl 85sels 727.172 595,737 Income funds Reslricled funds 14 65.000 Designated funds General unrestricted funds 16 150.000 512.172 140,000 455,737 662,172 595,737 727,172 595,737 The company is entided to the exemption from the aLTrdit reqUirew￿nI contained in section 477 of the Companies Act 2006. for the year ended 31 March 2022, aRhough an audit has been catried out under section 144 of the Charities A¢t 2011. The directors a¢kno￿edge their responsibilrbes for complying Wth the requirements of the Companies Act 2006 wth respect to accounbng records and the prepar3tK•n of finanry￿ stslements. The members have not required the company to obtain an audrt of its finanual ststemerrt5 under the requirements of the Companies A¢t 2006. for the year in question in accordance with sedion 476. These financial statements have been prepared in accordarKe wrth the prowsions applicable to ¢ompanie$ subject to the small companies regime. The financial statements NbEre approved by the Trustees on ................. L Clays Trustse L Mulvaney Trustee Company Registration No. 03985923 16- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Accounting poll¢igs Charlty information Canolfannau Cynghori Sir Y Fllint. is a private Company limite(I by guarantee incorporated in England and Wales. The registered office is Terrig House, Mold, Flintshire. CH7 1 EG. United Kingdom. 1.1 Accounting convention The financial statements have been p￿pared in accordance with the charity's tgoveming documenll. the Companies Act 2006, FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland. I'FRS 102.1 and the Chafrties SORP "Accounting and Reporting by Charities". Slalement of Recommended Practice applicable to Charilies preparing their account5 in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021" leffeclwe 1 January 20191. The charty is a Publi¢ Benefit Enbty as defined by FRS 102. The financial statement$ are prepared in sterling. which is the fvnctional currency of the charity. Monetary amounts in these finanual statements are rounded to the nearest £. The financial statements have been prepared under the historical cost convention, Imodthed to include the revaluation of freehold properties and to include investment properttes and certwn financial instruments at fair valuel. The principal accounting ￿1cleS adopted are Set OLrt below. 1.2 Going concern At the time of approving the finani¥al statements. the trustees have a reasonable expectstion that the charity has adequate resources to continue in ¢)peralional existence for the foreseeable fvture. Thus the trustees ¢onbnue to adopt the going concern basis of accounting in preparing the financial stslemenls. 1.3 Charitable funds Unrestricted fijnds are available for use at the diS￿b"On of the trustees in furtherance of their charrtable obje¢tives. Restricted fvnds are subject to spectfic cOnd￿.0nS by don0￿ as lo how they may be used. The Purposes and u$e$ of the restricted lunds are set OLrt in the notes to the ffinancial statements. Endowment funds are subject to Specff￿ condthons by donors that the caprtal must be maintained by the ¢harity. 1A Income Income is recognised %then the charity is legaly entiued lo it after any performance condth'ons have been met. the amounts can bè measured relialjty, and it is probable that income VAII be recerved. Cash donations are recogni5ed on receipt. Other donations are ￿CogniSed once the ¢harty has been notified of the donation, unless performance wndib.ons require deferral of the amount. Income tsx recoverable in Telatson lo donab.ons received under Gift Aid or deeds of ¢ovenanl is recognised at the tsme of the donation. Legacies are recognised on receipt or otherwise rf the charity has b￿n nob.fied of an impending distribution, the amount is known. and receipt is expected. If the amount is not known, the ￿acY is treated as a conts"ngenl asset. 17- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 A¢¢ounting policies (Continued} 1.5 Expenditu Liabilities are recognised as expendrture as soon as there is a legal or constwctsve obligation committing the charity lo that expendrture, rt is probable that a transfer of economic benefits wll be required in settlement and the amount of the obligation can be measU￿¢j reliably. ExpendrtUTe 15 accounted for on an ac¢ruals ba515 and has been classified under headings that aggregate all ¢osl rel*ed Its the category. vin)ere costs cannot be direGdy atth"buted lo Pa￿"Cular headings they have been allocated to acb'vsts'es on a basis consistent the use of resources. 1.6 Tangiblè fix•d assets Tangible fixed assets are inilialty measured at cost and subsequenuy rr￿aSured at cost or valuab"on. nel of depreuation and any inwimient losses. Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases.. Office equipment Fixtures and fith'ngs Computers 25% on cost 25% on Cost 50% on c05t The gain or loss arising on the dispos81 of an 85set 13 delerniined as the difference btheen the sale proceeds and the carying value of the asset. and is recognised in the statement of financial activities. 1.7 Cash and cash equivalents Cash and cash equivalents include cash in hand. deposrts held al cal wlh bank5 and other short-term liquid investments wth original maturitÉes of three months or les$. 1A Employee benefits The cost of any unused holiday entiuement is recognised in the wiod in vthi¢h the employee's service5 are received_ Temination benefts are recK•gnised immediatety as an expense when the tharity is ¢Jemonstrably committed to terminate the eM￿oYMent of an employee or lo provide lemiination benefits. 18- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2022 2022 2021 Cash flows fr<)m operating activities Cash generated from operations 21 241.874 24.763 Investlng activities Investment income recesved 3,377 4,701 Nat cash Y￿rated from investing activitres 3.377 4,701 Not cash used In financing activities Net increase in cash and cash 8qu1va￿nts 245,251 29.464 Cash and cash equwalenls at beginning of year 863,082 633,617 Ca$h and ¢a$h equivalents at •nd ol year 908,333 663.081 19- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Donations and &Yant income Unr•$trleted R¥strlcbd Totsl Unrestridetl Reslri¢lert Govemance costs ¢osts 2022 Support Govemance costs ¢osls 2021 Audit fee5 1.800 2,000 2.000 1.800 1,800 2,lJOO 2.000 A￿alysed between Charitsble activities 1.800 1.800 2.000 2.000 Govemance costs indudes payments lo the auditors of £1.80012021- £2.0001 for audit fees. Trusts*s None of the Iwstee5 lor any persons connected vthh them) received any remuneration or benefits from the charity during the year. Truslee$' expenses for thè year amounted to £nil during this financial year12021.. £nil}. Employo9$ The average monthly number of fvlkb.me employees during the year was 24 and the avera9e monthly number of part-time employees during the year was 25.. all employee ts'me involved in Pfowding support to the charity. 2022 Number 2021 Numb•r Full-time and part-time staff 49 41 Employment ¢osts 2022 2021 Wages and salaries 1.028,026 867.639 There wwe no employees %those annual remuneration was more than £60,000. -23- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 10 Tangible fix8d assets Olfice Fixture5 and equipme fittings Computs Cost At 1 April 2021 38.664 39.664 59.814 138.142 Al 31 March 2022 38.664 39,664 59.814 138,142 Depreciation and Impaim￿rrt Al 1 April 2021 38.664 39.664 59.814 138,142 At 31 March 2022 38,664 39,664 59,814 138,142 Carying amount 11 Dobtors 2022 2021 Amounts falllng du• t￿thIn yoar: Trade debtors Prepayments and accrued income 106,834 28.306 68,261 68,261 135,140 12 Creditors: amounts falling due ￿rythIn one year 2022 2021 Notes Other taxation and social se¢urity Deferred income Trade creditors AccNals and deferred income 24,663 145,199 58.306 21.254 19,815 137,102 41,016 4,552 13 249,422 202,485 13 Deferrnd income 2022 2021 Arising from grants received in advance 145,199 137,102 Deferred income is includefl in the financial statements as follows.. -24_ CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2022 13 Deferred income IContlnu•dl 2022 2021 Deferred income is inchjded vnthin.. Current liabilities 145,199 137,102 Movements in the year". Deferred income at 1 Aw"12021 Resources deferred in the year 137,102 8.097 68,634 70,468 Deferre0 on o(0 lo￿# OLOOU) (4 (wo Co￿￿0 Lf* Lli o ￿ o wz ry >UlI OIL C J c CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 15 Analy$l$ of ￿t 3s$ots b•ts￿n fund$ Unrestricted Restricted Tolal Un￿$1￿cted Restricted funds fund$ 2021 2021 Total 2022 2022 2022 2021 Fund balances al 31 March 2022 a represented by.. Current assetsl 662.172 65.000 727.172 595.737 595.737 662.172 65.000 727,172 595,737 595,737 16 Designated fund5 The income fvnds of the charty indLNle the following designated ￿ndS %thich have been set aside out of nrestn"¢ted funds by the trustees for ¥>ecific purposes: Balan¢• at Tranthrs 1 April 2020 Balan¢• at 1 Awil 2021 TRn61ors B￿an¢• at 31 Ma￿h 2022 Designated fund 140,000 140,000 10,000 150,000 140.000 140.000 10,000 150,000 17 Flnancial commitments. guarante•s and contingent liabilities As at 31 March 2022 the chantable company had no contingent liabililies. 18 Caiytsl ¢¢mmitm•nts As at 31 March 2022 the chartable ¢omp3ny has no capilal commilments. 19 Relatsd party trartsactlons Thefe were no di$¢losable related party transaclions duriNJ the year12021- none). 20 Going Con¢¢m The chairtable company has ir7formed management and they are constanuy reviewing the guidelines given by the UK Govemment and adapting their business accordingly so as to best service their clients whilst keeping their staff safe. Regvlar board meetings ensure communicab.on between informed management and allow for changes to be implemented in a controled and structured manner. There 15 no evidence of a redu¢tion to funding in the nexi 12 months. supported by the budgets prepared by management so it is fett that the going concem assumpb.on remains appropriate. -27- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 21 Cash g•nerat•d from oporation5 2022 2021 Surplus for the year 131.435 70,726 Adjustments for.. Investment income recognised in statement of financial actiwbes 13,3771 14,701} Movements in working capttal= Decreasel{increasel in debtors Increaselldecrease) in creditors In¢rease in defer￿d in¢ome 66.879 38,840 8.097 1104,0511 17,6791 70,468 Cash generated from operation$ 241.874 24.763 -28- Company Registration N¢. 03985923 (England and Wales) Charity Rogi$tration No. 1090010 CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 AZETS CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX CONTENTS Page Trustees. report 2-10 Statement of trustees, reSky)n￿bl1rtles Independent audits¢$ report 11-14 Statement of financial acliwlies 15 Balance sheet 16 Statement of cash flows 19 Notes to the financial statements 17-28 CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX LEGAL AND ADMINISTRATIVE INFORMATION Tru$t••$ L Clays S Tyson L Mulvaney BMGTew K Amistrong Braun V M Perfect P Bevan S Grrffiths•Paffy S•¢r•tsry S D Ethyards Charity numb8r 1090010 Company Thum￿r 03985923 Registered office Terrig House Mold Flintshire Unf(ed Kingdom CH7 1EG Auditor 2ets Audrt SeNces Brynford House 21 Brynford Street Holywell Flintshire United Kingdom CH8 7RD Bankors National Westminister Bank PLC 48 High Street Mold Flintshire CH7 1BA CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF TRUSTEES. RESPONSIBILrriES FOR THE YEAR ENDED 31 MARCH 2022 The trustee$. who are also the directors of Canolfannau Cynghori Sir Y Fflint, for the purpose of ¢ompany law, are responsible for prèparing the Trustees, Report and the finanaal statements in accordance with applicable law and United Kingdom Accounting SlaAdard5 {Uniled Kingdom Generalty Accepted Accounb"ng Pracbcel. Company Law requires the trustees to prepare finanaal slatements for eath finan¢ial year %thich give a tnJe and fair view of the 51ate of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, ol the Charitab￿ company for th* yeai_ In preparing these finan￿al statements. the trustees a￿ required to: - select suitable accounting policies and then appty them consistenty.. - observe the methods and principles in the Charilies SORP- - make judgèments and estimates that a￿ reasonable and pnjdent., state whether ap￿iCable UK A¢¢ounting Standard5 have been followed, subject lo any material departures isck)sed and explained in the finanaal statements.. and prepare the financial statemgnts on the going concem basis unless it is inappropriate lo presume that the charity will conb.nue in Operat￿n. The Iruslees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any lime the financial position of the charity and enable them lo ensure that the financial statements comply with the Companies Act 2006_ They are also responsible for safeguarding the assets of the charTty and hence for ts￿"ng reasonable steps for the prevention and dele¢bon of fraud and other irregulaiitbes. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2022 The trustees present their annual report and financial SL7tem￿lS for the year ended 31 March 2022. The financial stslemenls have been prepared in accordance the accounting policies set out in the notes to the financial statements and comply wth the charrty's Memorandum & Articles of Associats'on, the Companies Act 20CE and 'Accounting and Reporting by Charities." Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and RepU￿1C of Ireland IFRS 1021 leffec*"ve 1 January 20191". Objectives and activitios Objectives The principal actiwlies of the charity in the period under rev*w We￿ those of prornoting any charitable purpose for the benefit of the I￿OIe communty in Flintshire and beyond by the advancement of education, the protection of health and the relief of povefty. sickness and distress. Objectivès, Stratsgi•$ and Activities for the Year Our vision for Citizens Advice Flintshire is to provKle a high qualrty, comprehensive and accessible advice service which is capable of responding to the changing needs of the people of Flintshire in partnership wth other organisations swlhin the community. The tnjstees have paid due regard lo guidance iSSL*d by the Charity Commission in deckling what adivities the charity should undertake. CAF Objectives and Priorities for 2022- 2027 We have adopted a new I￿sinesS plan based on Citizens Advice's 'Fran￿work for A(fvice'. This enables us lo work collectively as a nehI￿rk wthilsl re¢ognising the local issue5 and r￿dS of the communty in Flintshire. We have sel out ambitious goals in five key areas.. Our ad¥i¢e go￿". We wll improve the experience people have when they come to us for help, therefore everyone leaves the knovhedge and confidence they need to find a way forn￿ard. Our advocacy goal.. will be a stronger voice on the issues that matter most to the people who to us for help. Our technology goal.. We will use technology lo enable a great experience for the people come lo us for help. while freeing up resources that will allow us to meet MO￿ demand. Our sustainab¢lty 9031.. Vve will secure Ouf future as a seNice through a ftKJ￿ Collaborative, proactTve and compeb'tive approach to fvnding. Our culture goal.. We wll be a collabtsrative. innovab.ve and higlFperft)rming seNce that pronw)tes equalty, diversty and inclusion and challenges discrimination. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORD (CONTINUED FOR THE YEAR ENDED 31 MARCH 2022 Prlncipal activlllg$ The principal acts.vity of Citizens Advice Flintshire remained the provision of f￿. confidential, independent and impartial advice. information and counsel for members of the wblic. We have offices in Mold, Hotywell and Connah's Quay. as vdl as several OLrtreathe5 throughout the county. We also provide advice and infomation via telephone, email and ¢Jigital ser¥i¢es. Our offices have been closed to the publi¢ during this year due to the onwng pandemic. We have worked this year lo develop outreaches to ensure some face to face provision is available. Working in partnership with Betsi Cadwaladr Health Boafd. Flintshire County Council and Warm Vvales in July 2021 we established an outreach in Shotton which is targeted at hewing those in mosl need and this service has been extended. Our Extra Mile seryice estsblished three outreaches during this period at the ICAN Hubs in Flint and Hofywell. They also established a mu¢h needed service in the regions Mentsl Health Re￿dential Unit in V￿xham. The necessity of moving lo remote I digrtal channels through telephone advice. digital contact lom)s and emails meant we did actually help nKsre people. In addition to generalist advice the follo¥￿n9 specialist athisory services were prowded.. Advicelink- in partnership wlh the North Vvales CAB'S, Shelter Cymru and SNAP Cymnj we delNer spe¢iali$l advice in Welfare Benefits. Debt. Employment. Education and Discriminats"on. This service has enabled doser partnerships wrth a range of local organisabons and enabled us to tsrget ¢ltents in the most need. This includes a specialist Regional Disuim4nab"on advice serV￿e covefing North Wales. Working in partnership Trmth supports.ng People IFCCI to allocate adV￿e referrals and ensure partnership working and avoid duplication of services via FlIntshi￿ Gateway. Working in partnership th Cardrff and the Vale arKI Newport LCAS we supported European Union Citizens obtsin their rights. In particular we advised and supported them to apply for Pre or Setued Status so they could remain liv&ng and working in Wales post Brexit. This serwce provided casework as well as specialist employment advice. We continue to provide the County's welfa￿ Rights Service supporting people wth income generats'on and 5UPPOrting people wth reviews and appeals. We re￿Ned additional funding for an extra Welfare Rights caseworker for the 2021-2022 lax year and th4s has conts.nued for 2022-2023. CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 We work in partnership with regional LCAS to deliver the WG funded 'Claim What's YouTS' helpline vthich is aimed at maximising benefft and grant Incorr￿ for people across Wales. Vve have FCC funded debt posts. Our initial Housing Support Group debt post has been funded since Novembei 2020 (In￿"allY until March 20211 and this has been extended through 2022-2023- with a focus on avoiding homelessness. The addrtional FCC I￿r￿ed debt post commenced October 2021 and has been funded unb"l March 2023 - a focus on advising ¢lients vth rent or mortgage arrears {who rnay also have additional support needs.) OUT mental health service, the Extra Mile projert targeted generalist advice and casework al clients struggling vAth their mental health and wellbeing. We commenced delivery of outreach services in two community ICAN hubs and at ihe Heddfan Mental Health Unrt for hosprtal inpabenls. Following client feedback, we commenced delivery of new digital access channels induding ￿atsApp. SMS and Messenger making initial contact easier for clients who struggle lo use the phone. Working with the North Vvales CABS, led by Oenbighshire, we were engaged to provide a dedicated energy and income maximisalion service for veterans. This regional service is called Force for Energy and stsrted in January 2022. We also received ft&nding via tt)e Big Energy Saving Nefv￿rk to provide one•tOthone energy advice lo vulnerable consumers there in fuel povety or at ri$k of fvel poverty. The Gwynt y Mor Community Fund fvnded us lo provide targeted income maximisation and energy advice in the specific Gym community areas to those that are most in need. We contributed to national and local research and ¢ampaigns. Publtc benefft The organisation's trustees Can ¢onfim that they have compl￿[ wth the duty in Section 17 of the Charities Act 2011 to have due regard to public benefit guidance published by the Commission. s￿nificant activities that we undertook during the year that demonstrate public benefit are set OLrt below. Volun￿r$ CAF is a voluntary service that has been part of the Flint$hi￿ ¢ommunty for 60 years. Our ratio of staff to volunteers is normalty around 30.70 bLrt unfortunately many of our volunteers have still not relumed therefore the ratio of staff to 'active' voluntee¥s has ¢urrently wlched to 70'.30. As it became clear that voluntèèrs would rK)I be alAe to retum to the office in the short temi, work commenced on developing refresher training that could be accessed and completed remotely. Thi5 induded training plans for volunteers who complete benefit forms for dients, for gateway assessors and for advisers. All tr8ining plans included compliance training for GDPR. SMCR and cyber Security. The Extra Mile SeNce ￿¢rUIted vdunteern who V•Ere able to start in November 2021 %Mth a brief pause because of Covid restrictions. By the end of March 2022, there were ffiwenty volunteers compleb.ng client work remotely. The strategy of bringing back small groups of volunteers ensured there was sufficient capacty for support and svpetVi3ion which proved effective. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Achl•v¢ments and perforn)anc• Charltable activities Advice and information conth.nued to be our main acti￿ty. alihough the channels moved to mosuy digtsl. An increasing area ol demand was the distribution of both food and fuel vou¢hers, which historically had been paper and issued in person. As a resuk of Covid. these are now Issued di9rtally after receiving log in details to supplier organisations. We continue to 5UPPOrt and contribute to a number of local regional meetings and forums whiGh are mostly concerned with social Inclusion and community development and delivered via Zoom or Google Meet. We continue lo highlight our clients that are often in dire srtuations and have aclively participated in gathering evidence and campaigning. Key achievements during th* y•ar 202112022 In 202112022 we helped 6,275 people. compared 4,167 in the previous year whi¢h has relumed to pre Covid levels. Our servi¢e demographic user altered VAth the biggest change, since the start of the pandemic. being in the reduction of clients aged 65 and over. Prior to Covid they made up 20'/o of our dients, this dropped to just 11 % of clients in 2020121 and vra$ 14% in 2021r2022. 23,482 issues were raised by dienls. We keep tra¢k of new income gained for dients. One-off gains are usualty beneffts backdated for a period ol lime and on-going gains are calculated as v￿e￿Y gain x 52_ We class debts written off directly, or through legal remedies such as bankruptcy and debt reliel orders as gains. During 202112022 our athsors gained £3.802.135 for dients, this indudes £709,623 of debts that were written off. We assisted clients in dealing with a total of £4.431.507 of problem debts this equate5 to an avera9e of around £8,101 per client. This lolal indudes £1,672,732 of priority debts suth a5 rent and Couwl Tax. We assisted 910 clients wlh 2.286 UnNersJ Credrt problems. continue to work in fomial and informal partnerships other local Citizens Advice offices to deliver telephone and email advice and the North Wales CitizensAdwce Bureaux. We were fvnded by The Brth'sh Gas Energy Trust to provide advice and assistsnGe to residents of Flinlshire. The Fund was aimed al enabling residents to manage their debts and budgets going forward. to maximise their income and their ability to afford their bills and to have a wam) home through improving energy efficiency, therefo￿ improving their overall health and well-being_ This was the final year of this funding. Our Gombined energy projects. British Gas. For¢e for Energy and the ￿nt y Mor Community Fund enabled us lo work locally wrth people affected by the increasing cost of eneryy. Fundraising activities Total income for the year was £3.614 wthich is an increase of £207 on 2020r2021. Expenditure on fvndraising a¢livilies, excluding salaries, was £2.1271£1.926 in 2020120211. The fvndraising acb"v￿.e5 have been reduced as a resijll of the impact of Cov7d-19. CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED FOR THE YEAR ENDED 31 MARCH 2022 Investment perfornianc• Our investments in fixed rate bonds IMth a guaranteed gross l AER interest rale generated an income of £3,377 {2021. £4.701} Factors affecting th• achievement of objectives The penod covered by this report has seen the continued impact of the Coronavirus Pandemic. We have been, either in lockdown, or under varying degrees of restrictions. This has meant we We￿ unable to safety reopen our offices to the public. During 2022-2023 we will a￿e lo ￿suMe some face-to-face services for our clients, wthoul losing all of the great beneffts brought to our service by devdoping digital platform5. We have contsnued to offer ￿MOte advice services to clients thi$ year. This has been mainly via telephone and email. but we have also developed 3 number of new digrtal services this year. To mitigate the negative impact of not offering face to face ad￿￿, we devek)ped a *irtual dropin, for benefits every Tuesday moming using the Attend Anywhere platform. Clients can access this via our website rf they have an intemet-enabled device wlh a camera e.g. smartphone. tsblel or laptop. During the next year we W8nl to expand our use of Attend AnyYA)ere lo offer additional drop-rns. for other advice issues. We have established a messaging semces during this year. Clients ¢an now access advice wa SMS text message, VVhatsApp and Facebook Messenger. Feedback from clients using these semces, has been really positive. with clients ¢ommenting on the speed of response. Addib"onally they tound the advice very helpful and the serwce easy to use. Telephone Calls lo our servKe via our Freephone local Advicelink number have increased dramab"cally thi5 year. We have doubled the number of ca115 we answered during the year bMth the knowledge that additional work is required lo expand further to meet the growng demand. For eXaM￿e in June 2020 there were 196 calls to our service. compared ￿ 754 in JLFne 2021. an increase of 285%. In March 2022 call demand reached a peak of 1.061, a record numbei of calls lo our local setvice. whi¢h we believe may be due to the cost of living ¢riSi$. Our Parent Partnership Serwces contracted by the Local Education Authority moved to a regional commissioning process. We did submit bid however SNAP Cymru se￿red the contract and the staff member was TUPE'd to them from October 2021. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 IVARCH 2022 Reserves policy CAF is ￿qUired to ensLtre that free monies are availabte in each ffinan￿aI year to meet any reasonably foreseeable conb"ngency. The bureau wll maintain a Pfojection of inct)me foi al least years ahead and win ensure that this continues lo be derived from as wide a variety of sources as possible. We will lake all necessary steps to ensure that at no b.me vthin this period would rt be possible for the cessation of ¢ne Or more funding streams to present so serious a challenge lo the future of the organisation that rt could not be managed so as to continue lo provide a best value advice service. In reviewing the potential costs that could arise shoufd a $ignfficant reduth.on in income be incurred the Trustees have detem)ined that 'free' reserves of £150.000 shoukl be maintsined lo ensure that all contractual liabilities including redundancy payments arè available shoukl the charity no longer be ffinanaally wable. Reserves position Unrestricted funds sland al £662.172, the tsngible fixed assets have a net book value of £nil and £150.000 has been set aside as designated funds leaving approximately £512,172 as the Charity's free reserves. This year we have restricted funds of £65.000 set aside in order lo fijnd four full time staff empk)yed on a contract that we were advised wll cease eartier than planned. The aim is lo retain reserves amounting to erther four months. of standard operaling costs, ￿1¢h would equate lo £376.430, or six months, which would equate to £564.645. Fund$ in deficit No funds were in deficrt al the balanee sheet date. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Principal funding sour¢os Vve continue to work closety wth Flintshire County Counal th the aim of ensuring that local advice services are inlegraled and to avoid duplication. We contsnue to manage the Wellare Rights service lo ensure integrated advice provision and re(lu¢e duplicatitsn. The Diiectors extend their gratitude to Flinlshire County Council continued to support the core operating capacity of the charity. Addib"onally project-specific fvnding vras received from a range of fijnders to respond to the 5ignrficanl increase in demand for beneffts and debt adw¢e fd10￿n9 Covid. The Welsh GoveTnment Advicelink contract. provhles quality-assured advice with support for ¢lient5 from partners. This setvice provides advice on benefits and income generation, debt, housing, education and di5criminalion. The specialist housing advi¢e is prowded by our pather Sheher and for Education by SNAP Cymru in North Wales. As part of this contract we continue to delNer a Discriminabon SeNce lo cover all aspects of discriminab'on faced by people wth protected characteristics across North Wales. The Welsh Govemment also commrtted to supporb'ng EU Cihzens to appty frjr settled status in Wales. We deliver a Regional service across North Wales which indudes supporting people with applicatr'ons and the associated work invdved as well as provKling employment advi¢È and discrirrinab.on advice. We continued working in partnership wrth supporb.ng peop￿ to allocate advice-based referrals to encourage partnership working and avoid duplication of advice semces in Flintshire Gateyray. We were supported by Town and Community Councils including Buckley Town Council who commission an outreach Service for their residents, thich is also supported by Hawarden. Higher Kinnerton and Penyffordd Community Councils. As wrth other se￿ceS thi5 cOnb.nL￿d to be delivered by telephone and digital channels due to Covid. Mold and Holywell Town Coun¢￿$ supported OUT ￿tIlk via a donab.on as did, Northop, Penyffordd and Leeswood Cornmunty Councils. The WCVA supported our WO￿ a grant to help ddiver our communicatior¢5 plan and drive fonvard digital Conlenl which reaches and engages the people of Flinlshire. The charty did not have any borrowngs from either providers of fvnding or other sources at the balance sheet date. Inve$trnent policy As required in its Memorandum paragraph 4.17 in furtherance of rt5 objects, the Trustees have the power to invest or deposit funds in any lawful manner whilst having regard to the surtabilty of investments and the need for diversrficalion. We ensure that we invest in accounts that have strong social and ethical approaches to investments. Our policy is that funds not required for cutrent expenditure will be deposited in interest bearing bank I investment accounts that provide acce55 Wthin a reasonable notice period. This year we invested in fixed rate bonds with a guaranteed gross l AER Inte￿$t rate calculated on a daity basis and added to the capital balance on the anniversary of the account being opened providing the investrnent has been in place for the fixed 12-month period. We depostied up lo the maximum amount that would provide full compensation should there be a finanual crisis. Currently the Gc*vemment statutory deposit guarantee scheme will repay up to £85.000 in the event of the investment company becoming insolvent. CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Risk facto The Iruslees have assessed the major risks to %thich the charty is exposed. During this period the practical issues arising from the Cowd 19 pandemic including the need to work from home led to a significant shift lo moving our information onto cloud based sofNvare so that the business ¢ould Continue. This milig*ion will remain permanently in the future. The Trustees will cary out a comprehensive review of our approach to risk management in 2022. FUTURE PLANS CAF aims to continually improve rts service both in temis of access and seeks to extend its service lo an even ider number of the cornmunty through vthatevei opporiunth.es become available. Increasing access to face to face advice is a key priority whilst maintaining the beneffts of being able to help more people using digital channe15. We will work to ensure our service is targeted at those most in r)eed. StnKture, govemancg and management Governing document CAF is a registered charty and company limited by guarantee and govemed by its Memorandum and Artides oIAs$o¢ialion. Membership is open lo anyone over the age of 18 is interested in furtheiing the work of the Charity and vtho is not a paid worker al the bureaux and anybody corporate or any unincorporated association which is interested in furthering the Charity's work and is admitted to membership in accordance wth article 5 lany such body being ca5kd in these ath"(Jes a"member organisatson'l. 11 is registered as chanty wth the Charity Commission. The Iruslees. who are also the diiectors for the purpose of company law, and who seNed during the year and up to the date of signature of the financial statements ￿re". L Clays S Tyson L Mulvaney 8MGrew K Armstrong Braun V M Perfect P Bevan S Griffith$-Pary R•crultmènt and appointmènt of nèw trust• As set out in the Articles of Association, trustees are elected and chosen for thei¥ particular skills, and are elected at the Annual General meeb.ng and shall hold olfice from the condusion ofthat meeting. Trustees can be nominated by member organisations or c¢xJpted by the Trustee Board. Public notices are issued vAth invitsb.ons lo nominate trustees pnorto the AGM advising members of the retiring trustees and requesting nOMinat￿nS for theAGM. The positions assigned to each of the twslees are as folh)ws'. Laura Clays Sara Tyson Lucie Mulvaney Bryan M Grew Klaus Armstrong Braun Michelle Perfect Paul Bevan Sally Grrffilhs-Parry Chair Vice Chair Treasurer Director Director Director Director Director CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED FOR THE YEAR ENDED 31 MARCH 2022 Organisational stTUCture CAF is governed by its Truslee Board %thich is responsible for setting Ihe strategic direction of the organisation and the policy of the charity. The Trustees carry the ults-male responsibility for the Condud of CAF and for ensuring that the charity 5ab"sfies ils legJ and ¢ontradual obligations. A Chief Execthive, currently Salli Eoknrds, 15 appointed by the trustee5 to manage the day to day operations of the charity. To facilitate effective operab"ons. the Chief Executive has delegated authorty, wthin the terms of delegation approved by the trustees, for operat￿nal matters including finance. Induction and training of ngw trusto•s Newly appointed Trustee5 are provided vAth a comprehensive induction to CAF through the provision of training courses and mentoring by established trustees and the Chief Executive Officer. Wld•r network CAF is a member of Citizens Adwce, the operatsng name of the National Asswalion of c￿zenS Advi¢e Bureaux. which prowdes a framework for standard$ of ad￿￿ and casework management as well as monitoring progress against these standards. Operats"ng policie5 are independenty delerrnined by the Tnjstee Board of CAF in order to fuffil rts chantable objects and ¢omply wth the national membership requirements. CAF usually works in close partnership Friend5 of Hintshire CAB IFOFCABI wtho offer ¢omplementsry 5eNces. The café was not able to operate during thi5 peiiod due to the Covid pandemic. The uncertainty led the Tru51ees lo make the company dormant. Rl$k managément Citizens Advice Flintshire ha5 a Risk Management Stratègy and Risk Register agreed by the Trustee Board. The Trustees recognise that any major risks to which to %•thich Ihe charity is exposed need to be reviewed and systems put in place to mitigate those risks. This year, as slated above. the Covid Pandemic exposed risks that led to immediate recovery and implementslion ol new ways of v￿rkIng actions. This has led lo the decision lo carry out a comprehensive review of the Risk policy and Register. Audltor In accordance wth the company's arbdes, a resoluthjn proposing that Azels Audrt Services be reappointed as aLsditor of the company will be wt at the forthcoming Annual General Meeting. Dl$¢losure of infom)ation to auditor Each of the trustees has confirmed that there is infomation of thi¢h they are aware %thich is relevant to the audit, bul of which the auditor is unavAre. They have further confirmed that they have taken appropriate steps to identfy such relevant inf0m￿tIon and to establish that the audrtor is ¥￿Te of $u¢h infomation. The truslees, report was approved by the Board of Trustees. S D Ethwards Secretary Dated.. IIILts.lac)2L 10- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Oplnlon We have audited the financial statements of Canolfannau Cynghori Sir Y Fflint, (the '¢harity'l fr)r the year ended 31 March 2022 which comprise the statement of financial aCtl￿be$. the balance sheet, the statement of cash flows and notes lo the financial ststements. including swJnrfKant accounting policies. The finan¢ial reporting framework that has been applied in their preparation is appticable and Unrted Kingdom Ac¢ounling Standards, including Financial Reporting Stsndard 102 The Fittiancial Reporting Slandard applicable in the UK and RepubliG of Ireland (Unrted Kingdom Generalty Accepted Accounting Practice). In our opinion, the financial slatements-. give a true and fair view of the state of the charrtable company's affairs as at 31 Mar¢h 2022 and of its incoming resources and application of resources. for the year then ended., have been property prepared in accordance Unrted Kingdom Generalty AC￿pIe4 Accounting Practice,. and have been prepared in accordance wth the ￿qU1￿mentS of the Companies Act 2006. Bas1$ for oplnlon We conducted our audit in accordance with Intemational Standards on Auditing IUKI {ISAs IUKII and appli¢able law. Our responsibilities under those standards are further described in the Auditoff& ￿SpOnsIbl11t1eS for the audit of the financial slalements seth.on of our report. a￿ independent of the charity in accordance wlh the ethical requirements that are ￿levant lo our audit of the finanaal statements in the UK. including the FRC'S Ethical Standard. and we have hjlfilled our other ethical reswn5ibililies in accordance wth these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to Provide a basis for our opinion. Con¢lu$lons rola￿ng to going concern In auditing the financial ststements. we have conduded that the trustees. use of the going concem basis of accounting in the preparation of the finawal statements is appropriate. Based on the work we have performed, we have not idenb.fied any material uncertainties relating to events or conditions that, indiwdually or collectively. may ￿st ￿9n￿Can1 doubt on the charity's ability to ¢onlinue as a going concern for a period of at least ￿￿ve months from when the financial ststemenls are authorised for issue. Our responsibilities arKI the responsibilities of the trustees wilh respect to going concern are de￿be￿ in the relevant sections of this report. Other inf0rn7ation The other information comprises the infom)ation included in the annual ieport other than the financial statements and our auditor's report thereon. The trustees are responsible for the other inf0m￿tr.0n contained within the annual report. Our opinion on the financial stslements d¢)es not cover the other information and we do not express any form of assuran¢e conclLtsion thereon. Our responsibility is lo read the othei infomation and, in doing so. consider whether the other inforrnab.on is materially inconsistent wth the )Inanaal statements or our knovAedge obtained in the course of the audrt, or otheNéise appears to be materially misstated. If we ident su¢h material inconsistencies or apparent material m15staterr￿ts. ve are requirèd to detemiine whether this gNes rise to a material misstslement in the financral statements themselves. If. based on the work we have perforrned, we con¢lude that there is a material misstatement of thi5 Other infomiab"on. we are required to report that fact. We have nothing to report in this regard. 11 CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Mattors on which ￿ arn roquired to report by exception We have nothing lo report in respect of the followng matters in relab.on to whKh the chariti.es IA¢¢ounts and Reportsl Regulations 2008 require us lo report to you rf. in our oiMnion- the information given in the finan¢ial stslemenls is in¢onsistent in any material respect ¥￿th the Iruslees, report," or sufTicient accounting records have not been kept; or the financial statements are not in agreement wth the accounting records". or we have not re￿iVed all the information and explanation5 we require foT our audrt. Responsibilities of tru5tses As explained more fully in the statement of Irustees, ￿SponSibl11t1es. the trustees, %tho are also the directors of the ¢harity for tht pijfpose ol company law, are responsible for the preparab.on of the financial 5ts1emenls and for being satisfied that they give a true and fail view, and for such intemal control as the trustees determine is necessary to enable the preparation of finan(ial statements that are free from material misstatement, whether due lo fraud or error. In preparing the financial statements, the t￿SleeS are Te5PL)nsible for a55e5s1ng the charity's ability to continue as a going concem, di￿1051[}9, as applicable. matters ielated to 90ing concern and using the going c¢ncem basis of a¢¢ounts'ng unless the tJustees ether intend to liquidate the charitable company or to cease opefations, or have no realisbc allematNe but to do so. Auilitorfs responsibilities for the audit of th• financial statements Vve have been appointed a5 audilor urKler section 144 of the chariti.es Act 2011 and report in accordance wrth the Act and relevant regulations made or having effect thereunder. A further description of our responsibil￿e$ is available on the Financial Reporting Council's website at.. httpsJ/ W￿.frc.Org.￿kJaud1tOrSreSpOnsibl11ts"es. This descripb.on fomis part of our auditor's reporL 12- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT ICONTINUED) TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Extent to which the audlt was consldered capable of detecting irregularities. includlng fraud Irregularities, including fraud, are instances of non-compliance wlh law5 and regulations. We design pr￿dureS in line with our responsibilities, outlined above and on the Financial ReFK)rting Council's website, to delect mal8rial misslalemenls in respect of irTegulanties. including fraud. We obtain and update our understsnding of the entity. ils activities. its control enwronrnenl, and likely future developments. including in relation to the legal and regulatory framework applicable and how the entity is complying with that framework. B85ed on this understanding, we identify and assess the risks of material misslalement of the finanaal statements, whether due lo fraud or error, design and perform audit procedures responsive lo those risks. and obtain 8udil evidence that is sufficient and appropriate lo provide a basis for our opinion. This includes considerakn.on of the risk of by the entty that were Contrary to appluble laws and regulations, including fraud. In response to the risk of irregularities and non-com￿lanCe with laws and regulations. including fraud, we designed procedures which included". Enquiry of management and those charged with govemance around actual and potential litigation and claims as well 85 actual. suspected and alleged fraud., Reviewing minutes of meetings of those charged with govemance.. Assessing the extent of Compliance with the laws and regulations ￿n$￿Iered to have a direct material effect on the financial statements or the operations of the entty through enquiry and inspection., Reviewing financial stslement disclosures and testing to supporting dc*umentalion lo assess compliance with applicable laws and regulations- Performing audit wort over the risk of management bias and override of controls, including testing of journal entries and other adjustments foi approprFaleness, ewalualing the business rationale ol significant transactions outside the nomial c4)urse of business and reviewing accounting estimates for indicators of wlenlial bias. Because of the inherent limitations of an audit, there is a risk that we will not delect all irregularities, including those leading lo a material misslatemenl in the finan￿al slalemenls or non-compliance with re9ulalion. This risk increases the more that compliance with a law or regulation is rernoved from the events and transactions reflected in the financial slalements, as we will be less likely to become aware of instances of non- compliance. The risk of not detecting a material misstatement resutting from fraud is higher than for one resulting from error. as fraud may involve ￿)llUsion. forgery. intentional omissions, misrepresentstions, or the override of internal control. Use of our report This report is made solely to the charity's trustees. as a trx￿. in accordan￿ with part 4 of the Charities {Accounls and Reports) Regulations 2008. Our audrt work has been undertaken $0 that we might slate lo the charity's trustees those matters we are required to state to them in an audrtors, report aTNI for no other purpose. To the fullest extent permitted by kw, we do not accept or assume responsibiltty to anyone other than the charity and the charity's truslees as a tr￿lY, for our audit work. kn this report, or for the opinions we have formed. Melanie Langton-Davios ACA FCCA (Senior Statutory Auditor) for and on behalf of Azets Audlt Services 24 October 2022 Chartered Accountants Statutory Auditor Brynford House 21 Brynford Street Hotywell Flinlshire United Kingdom CH8 7RD 13- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF CANOLFANNAU CYNGHORI SIR Y FFLINT, Azets Audit Services is eligible for appointment as audrtor of the charity by virtue of its eligibility for appointment as auditor of a company under section 1212 of the Companies Ad 2006. 14- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2022 Unrestricted Restricted funds 2022 Total Unr•strict•d R•stri¢t•d funds funds 2021 2021 Total 2022 2022 2021 Notes nd Donations and grant income Fundraising Investments Other in¢ome 219,142 3.614 3.377 57,256 959.150 1.178.292 3,614 3,377 75,607 204.539 3,407 4.701 45.081 762.881 967,420 3,407 4,701 45,239 18,351 158 Total income 283.389 977.501 1.260.890 257,728 763,039 1,020,767 Ex nditur• on". Charitable activit￿$ 242.330 887.125 1.129.455 214,247 735,794 950,041 Net incoming resourc•s b•lore tran$feTS 41,059 90,376 131,435 43.481 27.245 70,726 Gross transfers between funds 25,376 {25.376) 27,245 127.2451 Net income for the yearl Net movement in funds 66,435 65.000 131.435 70.726 70,726 Fund balances at 1 April 2021 595.737 595,737 525,011 525,011 Fund balan¢•s at 31 March 2022 662.172 85.000 727.172 595,737 595,737 The statement of financial activrties includes all gains and losses recognised in the year. All income and expenditure derive from conlinuing athities. The 5talemenl of financial aCtiV￿eS also complies wth the requirements for an income and expenditure a¢¢ounl under the Companies Act 2006. 15- CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX BALANCE SHEET AS AT 31 MARCH 2022 2022 2021 Current a$$ets Debtors Cash at bank and in hand 11 68.261 908,333 135,140 663,082 976,594 798,222 Creditors: amounts falling due within ono year 12 {249,422) 1202.4851 Net ¢urrenl 85sels 727.172 595,737 Income funds Reslricled funds 14 65.000 Designated funds General unrestricted funds 16 150.000 512.172 140,000 455,737 662,172 595,737 727,172 595,737 The company is entided to the exemption from the aLTrdit reqUirew￿nI contained in section 477 of the Companies Act 2006. for the year ended 31 March 2022, aRhough an audit has been catried out under section 144 of the Charities A¢t 2011. The directors a¢kno￿edge their responsibilrbes for complying Wth the requirements of the Companies Act 2006 wth respect to accounbng records and the prepar3tK•n of finanry￿ stslements. The members have not required the company to obtain an audrt of its finanual ststemerrt5 under the requirements of the Companies A¢t 2006. for the year in question in accordance with sedion 476. These financial statements have been prepared in accordarKe wrth the prowsions applicable to ¢ompanie$ subject to the small companies regime. The financial statements NbEre approved by the Trustees on ................. L Clays Trustse L Mulvaney Trustee Company Registration No. 03985923 16- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Accounting poll¢igs Charlty information Canolfannau Cynghori Sir Y Fllint. is a private Company limite(I by guarantee incorporated in England and Wales. The registered office is Terrig House, Mold, Flintshire. CH7 1 EG. United Kingdom. 1.1 Accounting convention The financial statements have been p￿pared in accordance with the charity's tgoveming documenll. the Companies Act 2006, FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland. I'FRS 102.1 and the Chafrties SORP "Accounting and Reporting by Charities". Slalement of Recommended Practice applicable to Charilies preparing their account5 in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021" leffeclwe 1 January 20191. The charty is a Publi¢ Benefit Enbty as defined by FRS 102. The financial statement$ are prepared in sterling. which is the fvnctional currency of the charity. Monetary amounts in these finanual statements are rounded to the nearest £. The financial statements have been prepared under the historical cost convention, Imodthed to include the revaluation of freehold properties and to include investment properttes and certwn financial instruments at fair valuel. The principal accounting ￿1cleS adopted are Set OLrt below. 1.2 Going concern At the time of approving the finani¥al statements. the trustees have a reasonable expectstion that the charity has adequate resources to continue in ¢)peralional existence for the foreseeable fvture. Thus the trustees ¢onbnue to adopt the going concern basis of accounting in preparing the financial stslemenls. 1.3 Charitable funds Unrestricted fijnds are available for use at the diS￿b"On of the trustees in furtherance of their charrtable obje¢tives. Restricted fvnds are subject to spectfic cOnd￿.0nS by don0￿ as lo how they may be used. The Purposes and u$e$ of the restricted lunds are set OLrt in the notes to the ffinancial statements. Endowment funds are subject to Specff￿ condthons by donors that the caprtal must be maintained by the ¢harity. 1A Income Income is recognised %then the charity is legaly entiued lo it after any performance condth'ons have been met. the amounts can bè measured relialjty, and it is probable that income VAII be recerved. Cash donations are recogni5ed on receipt. Other donations are ￿CogniSed once the ¢harty has been notified of the donation, unless performance wndib.ons require deferral of the amount. Income tsx recoverable in Telatson lo donab.ons received under Gift Aid or deeds of ¢ovenanl is recognised at the tsme of the donation. Legacies are recognised on receipt or otherwise rf the charity has b￿n nob.fied of an impending distribution, the amount is known. and receipt is expected. If the amount is not known, the ￿acY is treated as a conts"ngenl asset. 17- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 A¢¢ounting policies (Continued} 1.5 Expenditu Liabilities are recognised as expendrture as soon as there is a legal or constwctsve obligation committing the charity lo that expendrture, rt is probable that a transfer of economic benefits wll be required in settlement and the amount of the obligation can be measU￿¢j reliably. ExpendrtUTe 15 accounted for on an ac¢ruals ba515 and has been classified under headings that aggregate all ¢osl rel*ed Its the category. vin)ere costs cannot be direGdy atth"buted lo Pa￿"Cular headings they have been allocated to acb'vsts'es on a basis consistent the use of resources. 1.6 Tangiblè fix•d assets Tangible fixed assets are inilialty measured at cost and subsequenuy rr￿aSured at cost or valuab"on. nel of depreuation and any inwimient losses. Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases.. Office equipment Fixtures and fith'ngs Computers 25% on cost 25% on Cost 50% on c05t The gain or loss arising on the dispos81 of an 85set 13 delerniined as the difference btheen the sale proceeds and the carying value of the asset. and is recognised in the statement of financial activities. 1.7 Cash and cash equivalents Cash and cash equivalents include cash in hand. deposrts held al cal wlh bank5 and other short-term liquid investments wth original maturitÉes of three months or les$. 1A Employee benefits The cost of any unused holiday entiuement is recognised in the wiod in vthi¢h the employee's service5 are received_ Temination benefts are recK•gnised immediatety as an expense when the tharity is ¢Jemonstrably committed to terminate the eM￿oYMent of an employee or lo provide lemiination benefits. 18- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2022 2022 2021 Cash flows fr<)m operating activities Cash generated from operations 21 241.874 24.763 Investlng activities Investment income recesved 3,377 4,701 Nat cash Y￿rated from investing activitres 3.377 4,701 Not cash used In financing activities Net increase in cash and cash 8qu1va￿nts 245,251 29.464 Cash and cash equwalenls at beginning of year 863,082 633,617 Ca$h and ¢a$h equivalents at •nd ol year 908,333 663.081 19- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Donations and &Yant income Unr•$trleted R¥strlcbd Totsl Unrestridetl Reslri¢lert Govemance costs ¢osts 2022 Support Govemance costs ¢osls 2021 Audit fee5 1.800 2,000 2.000 1.800 1,800 2,lJOO 2.000 A￿alysed between Charitsble activities 1.800 1.800 2.000 2.000 Govemance costs indudes payments lo the auditors of £1.80012021- £2.0001 for audit fees. Trusts*s None of the Iwstee5 lor any persons connected vthh them) received any remuneration or benefits from the charity during the year. Truslee$' expenses for thè year amounted to £nil during this financial year12021.. £nil}. Employo9$ The average monthly number of fvlkb.me employees during the year was 24 and the avera9e monthly number of part-time employees during the year was 25.. all employee ts'me involved in Pfowding support to the charity. 2022 Number 2021 Numb•r Full-time and part-time staff 49 41 Employment ¢osts 2022 2021 Wages and salaries 1.028,026 867.639 There wwe no employees %those annual remuneration was more than £60,000. -23- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 10 Tangible fix8d assets Olfice Fixture5 and equipme fittings Computs Cost At 1 April 2021 38.664 39.664 59.814 138.142 Al 31 March 2022 38.664 39,664 59.814 138,142 Depreciation and Impaim￿rrt Al 1 April 2021 38.664 39.664 59.814 138,142 At 31 March 2022 38,664 39,664 59,814 138,142 Carying amount 11 Dobtors 2022 2021 Amounts falllng du• t￿thIn yoar: Trade debtors Prepayments and accrued income 106,834 28.306 68,261 68,261 135,140 12 Creditors: amounts falling due ￿rythIn one year 2022 2021 Notes Other taxation and social se¢urity Deferred income Trade creditors AccNals and deferred income 24,663 145,199 58.306 21.254 19,815 137,102 41,016 4,552 13 249,422 202,485 13 Deferrnd income 2022 2021 Arising from grants received in advance 145,199 137,102 Deferred income is includefl in the financial statements as follows.. -24_ CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2022 13 Deferred income IContlnu•dl 2022 2021 Deferred income is inchjded vnthin.. Current liabilities 145,199 137,102 Movements in the year". Deferred income at 1 Aw"12021 Resources deferred in the year 137,102 8.097 68,634 70,468 Deferre0 on o(0 lo￿# OLOOU) (4 (wo Co￿￿0 Lf* Lli o ￿ o wz ry >UlI OIL C J c CANOLFANNAU CYNGHORI SIR Y FFLINT, FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 15 Analy$l$ of ￿t 3s$ots b•ts￿n fund$ Unrestricted Restricted Tolal Un￿$1￿cted Restricted funds fund$ 2021 2021 Total 2022 2022 2022 2021 Fund balances al 31 March 2022 a represented by.. Current assetsl 662.172 65.000 727.172 595.737 595.737 662.172 65.000 727,172 595,737 595,737 16 Designated fund5 The income fvnds of the charty indLNle the following designated ￿ndS %thich have been set aside out of nrestn"¢ted funds by the trustees for ¥>ecific purposes: Balan¢• at Tranthrs 1 April 2020 Balan¢• at 1 Awil 2021 TRn61ors B￿an¢• at 31 Ma￿h 2022 Designated fund 140,000 140,000 10,000 150,000 140.000 140.000 10,000 150,000 17 Flnancial commitments. guarante•s and contingent liabilities As at 31 March 2022 the chantable company had no contingent liabililies. 18 Caiytsl ¢¢mmitm•nts As at 31 March 2022 the chartable ¢omp3ny has no capilal commilments. 19 Relatsd party trartsactlons Thefe were no di$¢losable related party transaclions duriNJ the year12021- none). 20 Going Con¢¢m The chairtable company has ir7formed management and they are constanuy reviewing the guidelines given by the UK Govemment and adapting their business accordingly so as to best service their clients whilst keeping their staff safe. Regvlar board meetings ensure communicab.on between informed management and allow for changes to be implemented in a controled and structured manner. There 15 no evidence of a redu¢tion to funding in the nexi 12 months. supported by the budgets prepared by management so it is fett that the going concem assumpb.on remains appropriate. -27- CANOLFANNAU CYNGHORI SIR Y FFLINT. FLINTSHIRE CITIZENS ADVICE BUREAUX STATEMENT OF CASH FLOWS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 21 Cash g•nerat•d from oporation5 2022 2021 Surplus for the year 131.435 70,726 Adjustments for.. Investment income recognised in statement of financial actiwbes 13,3771 14,701} Movements in working capttal= Decreasel{increasel in debtors Increaselldecrease) in creditors In¢rease in defer￿d in¢ome 66.879 38,840 8.097 1104,0511 17,6791 70,468 Cash generated from operation$ 241.874 24.763 -28-