Coventry & Warwickshire ageuK Trustees, Report and Financial Statements for the year ended 31 March 2025 Registered Charity Number 1090007 Company Registration Number4221822 Registered Charity Number 1090(M)7 Company Registration Number 4221822 Age UK Coventry and Warwlckshire Year ended 31 March 2025 Contents Page Company Information Report of the Board of Trustees IndependentAudltorfs Report 16 Consolidated Statement of Financlal Actlvities 20 Group and Company Balance Sheets 21 Consolldated Statement of Cash flows 22 Notes to the Accounts 23 Registered Charity Number 1090007 Company Registration Number 4221822 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Year ended 31 March 2025 Legal and Administrative Information Charlty Reglstratlon Number (England & Walesl 1090007 Company Reglstratlon Number (England & Wales) 4221822 Trustees & Dlrectors Mark Harris {Chalr from I" April 2025) Glll Entwistle {Chair to I" Aprll 20251 Gra￿ Hampson reslgned Iyh September 2024 Margaret Egrot Laurence Tennant (Treasurer) Darin McLean Charlotte Ponder Lauren Duncan Aleksandra Lambrecht Andrew Lester Andrew Smith Maggie Steven Jacqueline Sweet reslgned 17th September 2024 resigned 25 Aprll 2024 appolnted 25° March 2025 Ih appointed 25 March 2025 appointed 25 March 2025 Company Secretary and Chief Executlve Michael Garrett 9th May 2018 Registsred Offi¢e Smedley House 8 Clemens Street Leamington Spa Warwickshire CV312DL Email: Website: Telephone: info eukcovwarks.co.uk euk.or 01926 458100 coven andwarwickshire Audltors HB&O Ltd Chartered Accountants and Statutory Auditor5 Highdown House 11 Highdown Road Leamington Spa CV31 Ixr Bankers Barclays Bank plc 150 Parade Leamington Spa Warwickshire CW32 4AG Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Year ended 31 March 2025 Sollcitors Wright Hassall Olympus Avenue Leamington Spa Warwickshire CV34 6BF Investment Fund Manager Redmayne Bentley LLP 9 Bond Court Leeds LSI 2JZ Patrons Llz Kershaw Roger Cadbury Presldent Vacant Vice Presidents Mlchael Gledson Honorary Life Members Mike Stevens Elizabeth Phllllps Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwlckshlre Report of the Board of Trustees for the year ended 31 March 2025 Report of the Board of Trustees Introduction and Summary Review of the Year The flnal year of the 2022-25 strategy enabled staff and trustees to make a number of significant achievements. In Aprll, Coventry Clty Council extended the Money Management contract instantly providlng stabillty for over 500 vulnerable adults who are supported by the charity with managing their financial affairs. This declslon followed a detailed market testing exerclse by the City Council ultimately leading to the concluslon that contSnuing with Age UK was In the best interest of these 500 individuals. In September, the charity opened Its flrst 'out of town, charity shop based at Berniuda Park in Nuneaton. This development has been a long-term strategic ambition of the Trustees and the retail team combined to design and manage the building development and operational retail space. This shop has a strong volunteer ethlc and thls has helped the store to make a flying start and establish Itself as a key contributor to the broader charitls work. In October the charlty was informed that it had retained the contract with Warimickshire County Council to run the charlty shops based at the household waste and recycling centres across the county. The shops provlde a strong link for Age UK and the local communities enabling the sharing of Informatlon, engaglng wlth the shop teams and providing volunteering opportunities. The extended contract runs until November 2034 enabling the charity to contribute positively to the envlronment by promoting the reuse of pre-loved goods and generating an income to support services provided directly to older people. In De￿mber the charity was awarded the Money Management contratt In Warwlckshlre through a competitive tendering proce55. Delivery commenced in April 2025 wlth a strong level of referrals. The charity extended its rela￿OnShip with local schools by partnerlnE wlth Henry Vlll school In Coventry. The partnership engaged the children in some multi-generatlonal activities working with older people at our Gllbert Richards activity centre and creating and sending highly valued Christmas cards and letters to older, isolated people. The charity sadly said farewell to long servlng and hlghly valued trustees Darin McLean and Grace Hampson, who have both declded to retlre from the charity. Both played a strong and active role within the governance framework and were key drivers of the merger of the two charities in 2019. Thls strategy was formally closed by Trustees In Marth 2025 and the new strategic priorities set out- they are described later In this report in the future outlook section. Reglstered Charity Number 1090007 Company Reglstration Number 4221822 Age UK Coventry and Warwickshtre Report of the Board of Trustees for the year ended 31 March 2025 Structure, Governance & Management Governing Document The organisation is a charltable company Ilmited by guarantee, Incorporated on 22 May 2DOI. The Company was established under a Memorandum of Association, which established the objects and powers of the charitable company, and is governed under its Articles of As50clation. In the event of the Company being wound up, members are required to contribute an amount not exceeding £1. Recruitment and Appointment of Board Trustees The Directors of the Company are also Charity Trustees for the purposes of Charlty Law and under the Companls Articles are known as members of the Board of Trustees. Under the requirements of the Memorandum and Articles of Association the members of the Board of Trustees are elected to serve for a period of three years after which they must be re￿lected at the next Annual General Meeting, up to a maximum of eight years. The Board of Trustees seeks to ensure that older people are adequately represented on the Board. The Trustees bring a broad mix of skills to the Board, providing financial, corporate, training, personnel, company secretary. health & safety, education, health. legal, care and housing experlences. Trustees recognlse thatspecialist professional service5 will need to be purchased as requlred, When a vacancy occurs, Trustees are recruited to portray a broad profile that reflects the local communlty. Two Trustees reslgned their positions during the year: Grace Hampson and Darin McLean. Trustee Inductlon & Tralnlng All new Trustees attend an Induction course followed by a series of meetings with key staff to familiarise themselves wlth the work of the Charity. Initial induction meetings Include the Chair and Chief Executive and discuss governance and management responsibillties of the Trustees. New Trustees also recelve a Trustee Handbook containing governing documents, committeeand managementstructure charts, Strategic plan. annual accounts. role description, contact details. information on seriices and Charlty Commission publications. Three new Trustees were appointed during the period.. Maggie Steven, Andrew Smith and Jacqueline Sweet. Organlsatlonal Structure The Board of Trustees meets quarterly and is re5pon5ible for the strategic direction of the CharSty. Additlonal meetings may also be scheduled as appropriate. The Chief Executive and Senior Offlcers are also in attendance. There are addttional committee5 attended byTrustees,the Chief Executive and other Senior Officers as appropriate and are Finance and Audit Committee, Quality & Compliance Committee and Remuneratlon Committee. Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Report of the Board of Trustees for the year ended 31 March 2025 The day-to-day responsibility for the provision of service5 is delegated to the Chief Executive, supported by the Director of Servlce5, Director of Operations and Head of Finance. The Chief Executive, supported by senior officers, has overall responsibility for ensuring that the Charity delivers the services in accordance with the strategy• quality a55urance and the agreed budget. Pay Pollcy for Senior Staff The pay of the senioT Staff is Usually reviewed annualEy and Trustees can benchmark against pay levels In other relevant charitie5. If recruitment has proven difflcult in the recent past a market-related addltlon may also be paid. Rlsk Management and Internal Controls The Trustees have overall re5ponsibiltty for ensuring that the Charity has appropriate system5 of control, financial and othenvise and to provide reasonable assurance that: the charity is operating efficiently and effectlvely its assets are safeguarded agalnst unauthorised use or dSspositlon proper records are maintained and financial informatk)n used within the charity or for publication is reliable the charity complie5 wlth relevant laws and regulations The systems of internal control are designed to provide reasonable. but not absolute assurance against material misstatement or loss. They include: a strategic plan and an annual budget appmved bythe Trustees regular consideratlon by the Trustees of the linancial results, variance from budgets and non- financial performance Indlcators delegation of authority and se8regation of dutles the Identification and management of risks The Trustees have establlshed a fornial risk management process to assess business risks and Implement risk management strategies. This involves a quarterly review identlfying the types of risks the charity faces, for example: the impact of changes in statutory policy on thlrd sector fundlng; loss of on-going funding; reputational risks. loss of key staff; and prioritising the rlsks in terms of potentlal Impact within the rlsk register and Ilkellhood of occurrence. in order to Identify means of mitigatlng the risks. Registered Charity Number 1090007 Company Registratlon Number 4221822 Age UK Coventry and Warwlckshlre Report of the Board of Trustees for the year ended 31 March 2025 Public Benefit The dlrectors have complled wtth the duty in Section 3 of the Charities Act 2011, to have due regard to the public benefit guldance publlshed by the Charity Commlsslon. The directors believe that the charlty, In promoting its aims and obJectlve51 gives direct benef it to all patrons wlth whom they come into contact. These will indude: being respected, belng able to express their views, and to be ITStened to. having access to opportunities and activities enabling a healthy* active and fulfilling life. having access to high quality information, advice and advocacy when required. being financially Independent, and to not see fit to compromlse spending on one e55ential necessity to pay for another. having access to hlgh quality care services in their local conimunities. living in age-friendly communitie5 where they are welcomed as actlve, equal participants and enabled by their communities to lead an active, healthy and fulfilling life. having equal access to servlces and amenities. educating the general public through information in retail shops. Aims, Objectlves and Acttvities In March 2022 Trustees launched the Charity's strategy for 2022-25. This launch followed extenslve onsultation with internal and external stakeholders and a detailed review of the external operating environment, Including competitor analysis, service access and changing needs of the communlty as a result of the pandemlc. The Vlslon, Mission and Values of the Charity are: Vision A soclety In which we can thrive as we age. Mlsslon Improve later life wlth dlgnlty and independence In Coventry & Warwickshire Values Collaborative We will worktogether and wÉth others to achieve Inte8rlty We will be open, honest and respectful of ead) other. our partners and communities Responslve We will respond quickty and positively to opportunities, feedback and the changing needs of our communities Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Report of the Board of Trustees for the year ended 31 March 2025 Effective We will ensure thatwe have a positive impact and will promote and celebrate this success Strategic Objectives Strategle Prloiltles: Over the course of three years the strategy focussed on five core priorities with each one rooted In our belief that older people should have the opportunlty to live well, be heard, and be supported in ways that reflect their individual needs. Promoting the Volce5 of Older People We raised awareness of the real-life challenges facing older people, including dlgital excluslon, loneliness, and dementia. Our communicatlons team built strong media partnerships, enhanced our presence on local radio. and slgnificantly grew our soclal media reach. We also engaged elected representatives and took a clear stance agalnst the proposed means testlng of the Wlnter Fuel Payment, ensurlng the voice of older people remained central to policy dlscussions. Improvlng Access to Advl¢e and Informatlon Our Advice and Information services played a vÈtal role in empowering individuals to make informed decisions. During the period between 2022 and 2025: b,SU3 people accessed the service. recelving help wlth over 20.U(XJ issues. We helped secure more than £3.2 million In welfare benefits for local resldents. A total of 3,003 individuals received accredited advice, with 12,000 accessing general informatTOn. Ouremeygency outreach supported an additional 595 people. We strengthened our collaboration with Age UK National. giving more people access to local and national support. Tackling Loneline55 and i501ation Combattlng lonellness rernalned a top prlority. We expanded our actlvlty centres In Coventry and Rugby, offering workshops such as woodworl crafts, and ITskills. Overthe three years., Our Gilbert Rlchards Activlty Centre Saw 14,891 attendances. 419 people recelved telephone befrlendin& and 348 were supported through in-person visits. 61 Indlvlduals Joined befriending coffee groups, promotlng social engagement. Registered Charity Number 1090007 Company Reglstratlon Number4221822 Age UK Coventry and Warwickshire Report of the Board of Trustees for the year ended 31 Mar¢h 2025 Volunteers were Integral across these areas of work with 362 actively supporting services across befrlendlng. coun5ellin& and retsil. Connecting with our Communltles We embedded ourselves more deeply into local life. All 13 of our retall shops acted as communlty information hubs, providing advice leaflets and signposting support. Our teams attended numerous community and social care events, building trust and promoting services. We Invested In our people more than 80% of staff completed dementia and diversity awareness tralnlng, enhanclng thelr ability to rneetthe diverse needs of older people. Enabling Independence through Health & Care Servi￿5 Our health and care servicesfocused on practical supwrtto help people remain independent athome. Highlights include: 92.000 hours of home support delivered to 795 individuals. 402 people 5UPPOrted through dementia day care across five locations in the County. Soclal prescribing reached 618 patients in hospitals. easing transition back into the communlty. 1,772 individuals supported through hospital discharge and home resettlement services. Our Money Managementteam. supporting vulnerable adults, grew to serve over I,IX)O people during the period. Our Counselling Servi￿ provided essential support to 574 Individuals, focuslng on bereavement and low-level psychological needs. io Registered CharÉty Number 1090007 Company Reglstration Number 4221822 Age UK Coventry and Warwlckshlre Report of the Board of Trustees for the year ended 31 March 2025 Strategic Enablers People and culture We maintained strong staff and volunteer satlsfaction, with over 80% of staff reporting Age UK Coventry & Warwickshlre as a great place to work. Staff development plans were rolled out for remote workers, and we celebrated long service and team contributions throughout the period. Flnanclal Sustalnablllty We prioritised income diversiflcation and flnancSal resilience. Retail operatlons contributed £983,￿0 to our income. Fundraising brought in a further £284,OLKI. We successfully re-tendered for our auditor and re￿iVed clean audit reports for all three years. Investments in e-commerce and store expanslon Ilncluding a new Nuneaton site and Crown Way refurblshment) have helped future-proof our operatlons. Infrastructure and Governan Our CRM system VMS successfully implemented. Preparatory work for an eststs plan was completed. Risk management pro￿$Se$ were reviewed and updated. We met both Quality of Advice and organisational quality frameworks. li Reglstered Charity Number 109(J)07 Company Registratlon Number 4221822 Age UK Coventry and Warwickshire Report of the Board of Trustees for the year ended 31 March 2025 Collaborative Working We partnered with another charity to share key finance staff and co-chaired national Age UK worklng group5. Our relationship with local councils, NHS trusts, and funder5 was strengthened, 5UPPOrting long-term dellvery of dementsa. money management. and social prescribing services. Strateglc Highllghts Several broader achlevements were accomplished throughout 2022-2025 period: In April 2022, we absorbed 60 dlent5 from the life Path Trust into our Money Management Service. In April 2023, we launched a new E-commerce functlon to enhance our retail offer. In April 2024, we expanded the retall Space of our Crown Way high street shop and secured an extension to the Coventry Money Management contract. In November 2024, we were awarded a ten-year contract to contlnue operating the Reuse shops based at recycling centres In Wa1￿CkSh1re. In September 2024, we opened a new out-of-town retail store in Nuneaton. In October 2024, we secured the competltlve contract for the Warwickshire Money Management service contract that went live in April 2025. For April 2025 we secured an extension to the Dementia Day Care contract. Multiple extensions to the Hospital Social Prescribing service have been secured. These achievements are a testament to the dedication, expertise, and commitment of Trustees, managers, the staff team and volunteers, all of whom combine to contribute to the success of our diverse and complex operations. Special Acknowledgements from the Board of Trustees The Trustees would like to formally acknowledge the Significant support received from many partners to enable the charitable objectives of the charity to be achieved. The S.W Smedley Charitable Trust TheTrusteeswould like to formally acknowledgethe ongoingsupport of the SmedleyTrust. The Trust, chaired by lan Smedley, has continued to be a supporter of the charitythrough the shared ownership and use of the Clemens Street Head Office buildlng and funding for counselling and befriending servlces. 12 Registered Charity Number 1091J007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Report of the Board of Trustees for the year ended 31 March 2025 The Cadbury Trust The Trust has for many years supported the charity to develop new Inltlatives. The grant Is used to support Dementia services. The Board of Trustees acknowledges the generosity of Roger Cadbury CBE with particular support for the Informatlon & Advlce servlces. The National Age UK Charlty Trustees acknowledge the relatlonship wlth the National Charity and areas of support and collaboration between the two. These Include the development of a shared strategy and agreement forthe whole country that was agreed In early 2025. Legacies and Donatlons Trustees value highlythose formercllents and communlty members who have left legacles to support the general work of the charity. These funds are set aside from mainstream operatlons to invest in charitable and community-based operatlons that have no alternative Income stream. Staff and Volunteers The Trustees acknowledge the significant contribution of the staff and volunteers of the charity. At 31 March 2025, there were 230 staff employed and 362 volunteers. Flnanclal Review Prlnclpal Fundlng Sources The maln funding bodies are Warwickshire County Coundl (WCCI and Coventry City Council (CCC) In the form of grants. Other major grant or sponsorship organisatlons include: Age UK, Roger Cadbury Trust, The Smedley Trust and the 29th May 1961 Charitsble Trust. The Charlty operates a retail operation that generate5 unrestrlcted funds that can be used to support other charitable objectives. Investment Pollcy The Trustees have wide powers of investment. The investment policy of the Trustees is to protect all capital sums held by prudent investment. Consequently, surplus funds are normally held in instant access, higher interest deposit fund accounts or, when available, as short-term deposits in the money market with the charivs bankers, The charity has used professional investment managers to establish a low-risk Investrnent fund wlth the alm of generating higher returns. With the increasing levels of interest rate5 trustees are actlvely monitoring performance of the investment and considering alternative optlons. The fund was valued at £257k at 31 March 2025 {£242k at 31 March 2024). 13 Registered Charity Number 1090007 Company Reglstratlon Number 4221822 Age UK Coventry and Warwl¢kshire Report of the Board of Trustees for the year ended 31 March 2025 Reserves Pollcy TheTrustees have examined the requirementfor free reserveswhich are those unrestricted funds not invested in fixed assets, designated for specific purposes. nor Irrevocably committed to specific projocts (General Fund). TheTrustees considerthatglven the nature of the Charivs activities, a mlnlmum level of unrestricted reserves is represented by a sum equivalent to two Month￿ salary, pension and national insurance cost5, together with twelve months. rent and similar fixed commltments. This would require a minimum of £1,084,000 at the yearend, against which the current level of free reservesls £1,212,000 as at 31 March 2025. The Trustees conslder that the unrestricted reserves as at 31 March 2025 are sufficient to cover these commitments. Total fund5 at the 31 March 2025 were £3,624k (2024.. £3,486k). Restricted funds totalled £662k (2024: £706k). Unrestricted funds totalled £2,962k (2024: £2,780kl. of which £1,750k were designated <2024: £1,840k), and other general funds were £1,212k (2024: £940k). Future Plans In March 2025 Trustees set out their ambltffions forthe nextthree years In another ambltlou5 Strategy. wlth four strategic priorities supported by three strategic enablers. Trustees are seeking to extend the reach ofthe charIt￿5 high-quality services. develop a physical and healthy emotional environment for our people to thrive and secure flnanclal vlabiltty into the long term. The strategic priorities wlll focus on: supporting more people to remaln living independently in their own homes; reducing poverty and promoting social connections. promoting positive mental health and. campaignlng for change. The three strategic enablers will focus on: Increasing sustalnable revenue and strengthenlng cost controls,. building a motivated workforce and. providing a high class working envlronment from which to maintaln the charity's position as the charity for older people in Warwick5hire and Coventry. 14 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Wa￿1Ckshlre Report of the Board of Trustees for the year ended 31 March 2025 Statement of Trustees, Responsibilities The trustees (who are also the directors of Age UK Coventry and Wa￿￿ckShire for the purposes of company law), are responsible for preparSng the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards {United Kingdom Generally Accepted Accounting Practi￿). Company law requires the trustees to prepare the financial statements for each financial year which give a true and fairview of thestate of affairs of thecharitable company and of the incoming resources and appllcatlon of resources, includlng the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to: select suitable accounting pollcles and then apply them conslstently. observe the methods and principles in the Charity SORP. make Judgements and estimates that are reasonable and prudent; and prepare the financial statements on the golng concern basis unless It is Inappropriate to presume that the charitsble company wlll continue In business. The trustees are responsible for keeplng proper accountlng records whlch disclose with reasonable accuracy at any time the financlal posltlon of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for Safeguarding the assets of the charitable company and hence for tsking reasonable step5 for the prevention and detection of fraud and other IrregUlarl￿e$. In so faras the trustees are aware: there is no relevant audit information of which the charitable company's auditors are unaware; and they have taken all steps that they ought to have taken to make themselves aware of anv relevant audlt information and to establish that the auditors are aware of that informatlon. Report of the trustees, Incorporating a strategic report, approved by order of the Board of Trustees, as the company dlrectors, on 30th September 2025 and signed on the board's behalf by: Mark Harris Chair 15 Reglstered Charity Number 1090007 Company Registration Number4221822 Age UK Coventry and Warwickshire Year ended 31 March 2025 Independent Auditor's Report to the Trustees of Age UK Coventry & Warwickshire Oplnlon We have audited the financial statements of Age UK Coventry and Warwickshire {the 'parent charitable company'l and its subsidiary (the 'group') for the year ended 31 March 2025 which comprise the Consolidated Statement of Flnanaal Activities, the Con501idated Balance Sheet, the Consolidated Statement of Cash Flows and Notes to the Financlal Statements, including significant accountlng policies. The financial reporting framework that has been applled in their preparatlon 15 applicable Saw and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Flnanclul Reporting Stand(7rd (Jpplicable in the UK and Republic of Ireltind (United Kingdom Generally Accepted Accounting Practicel. In our oplnion the financial staternents: glve a true and fair vlew of the state of the gmup'5 and parent charitable company's affairs as at 31 March 2025, and of the grourf5 Incoming resources and application of resources, Including its income and expenditure, forthe yearthen ended; have been properly prepared In accordance with United Kingdom Generally Accepted Accounting practi￿,. and have been prepared in accordancewith the requlrements of the Charities Act 2011. Basis for oplnlon We conducted our audit in accordance with International Standards on Auditing {UK) (ISAS (UK)) and applicable law. Our responsibilitles under those standards are further described in the Auditor's responsibilltles for the audit of the financial ststements section of our report. We are independent of the group and parent charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled ourother ethical responsibilities in accordance with these requirements. We believe that the audit evidonce we have obtained is sufflclent and appropriate to provide a basis for our oplnlon. Concluslons relating to golng concern In audltlng the financlal statements, we have conduded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any materlal uncertainties relating to events or condltlons that, individually or collectively. may cast signlflcant doubt on the group's or charitable company's abllltyto continue as a g01ngc0n￿rn for a period of at leasttwelve months from when the financial statements are authorised for Issue. Our responsibilities and the responsibilities of thetrustees with respect to going concern are described In the relevant section5 of this report. 16 Registered Charity Number 1090007 Company Registration Number4221822 Age UK Coventry and Warwickshire Year ended 31 March 2025 The trustee5' views on going concem are disclosed in note 2 of the notes to the financlal statements. Other information The other information comprises the information included in the Report of the Directors/Trustees, other than the financlal Statements and our auditorfs reportthereon. The tru5tee5 are responsible for the other information contained within the Report of the Dlrectors/Trustees. Our oplnlon on the financial statements does not cover the other Informatlon and, except to the extent otherwise explicitly stated in our report. we do not express any form of a55UTance conclusion thereon. Our responsibllity is to read the other Infomiatlon and, In doing 50, conslder whether the other information is materially inconsistent with the financlal statements or our knowledge obtalned in the course of the audit or otherwise appears to be materially mi55tated. If we identify such material inconsistencies or apparent materlal misstatements, we are requlred to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the workwe have performed, we conclude that there is a material misstatement of this other infonnation, we are required to report that fact. We have nothlng to report In thls regard. Matters on whlch we are requlred to report by extelrtlon We have nothlng to report in respect of the following matters in relation to which the Charities {Accounts and Reports) Regulations 2008 require us to report to you If. In our opinton: the Informatlon glven In the financlal Statements Is Inconslstent in any material respect wlth the Report of the Directorsnrustees; or the parent charitable company has not kept adequate accountlng records,. or the financial statements are not in agreement wlth the accountlng records and returns; or we have not received all the information and explanations we requlre for our audlt. Responsibilities of trustees As explained more fully in the trusteeg responsibilities Statement set out on page 15, the trustees (who are a150 the directors of the parent charitable company for the purposes of company lawl are responslble for the preparation of the financial statements and for being satisfied that they glve a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or e￿Or. In preparing the financial statements, the trustees are responsible for assesslng the group's and parent charitable companws ability to continue as a golng concern, d15c1051ngi a5 applicable, matters related to going concern and usingthe going concern basÉs of accountlng unless the trustees elther Intend to Ilquidate the group or parent charitable company or to cease operations, or have no realistic alternattve but to do so. 17 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwlckshire Year ended 31 March 2025 Auditorfs responsibllltles for the audit of the financlal statements We have been appolnted as auditor under sectlon 151 of the Charities Act 2011 and report in accordance with this Act. Our objectives are to obtain reasonable assurance about whetherthe financial statements as a whole are free from materlal misstatement. whether due to fraud or error, and to issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of a55urance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material mlsstatement when it exlsts. Misstatements can arlse from fraud or error and are considered material if, indivldually or In the aggregate, they could reasonably be expected to Influence the economic decision5 of users taken on the ba515 of these finanaal statements. Irregularities, including fraud, are instances of non-compliance with laws and regulatlons. We design procedures in line wlth our responsibilities. outlined above, to detect material misstatements In respect of irregularities. including fraud. The extent to which our procedure5 are capable of detecting Irregularities, including fraud is detailed below: The audit process includes an asse55ment of the entity's and group's rlsk envlronment, through enqulry of and discussion wlth management and those charged with governance, including an assessment of any key laws and regulatlon5Wlthwhichthe group and parent charitable company must comply in the ordinary course of its operation5. Additionally. the overall risks of irrpgular transactions occiirrine are assessed following our observations and confirmation of the design and implementation of managemenvs controls. Whllst we are mindful of these risks, our audit focus Is geared towards the risk of material mi5Statement in the financial statements as a whole. As such, our procedures cannot guarantee that all transaction5 have been fully compllant with all relevant laws and regulations, includlng those regulations relating to frdud. as our procedures are not designed to detect all instances of non-compliance. By deflnitlon, the risk of our detectlon of non- compliance is greater where compliance with a law or regulation is removed from the events and transactions reflected in the financial statements. The risk is also greater regarding irregularities due to fraud rather than error. a5 fraud involves intentional concealment, forgery, collusion, omission or misrepresentatlon. A further description of our responslblllties for the audit of the financial statements is located on the Flnancial Reporting Council's webslte at: htt www.frc.or auditors audit-assurance auditor-s- res onsibilities-for-the-audlt-of-the-fi descri tion-of-the-auditorfs-res onsibilities-for. Thls description forms part of our audltorfs report. 18 Registered Charity Number 1090007 Company Roglstration Number 4221822 Age UK Coventry and Waiwlckshire Year ended 31 March 2025 Use of our report Thls report Is made solely to the charltable comp3nV5 trustees, as a body, in accordance wtth Part 4 of the Charitie5 (Accounts and Reports) Regulations 2008, Ouraudltwork has been undertaken so that we mlght state to the charitable companvs trustees those matters we are required to state to them In an audltorfs report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable companvs trustees as a body, for our audit work. for thi5 report, or for the opinions we have formed. HB&O Ltd Chartered Accountants and Statutory Auditors Highdown House 11 Highdown Road Leamington Spa CV31 IXT Date: 30th September 2025 HB&O Ltd is eligible to act as an auditor in temis of sectlon 1212 of the Companies Art 2006. 19 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Consolidated Statement of Flnanclal Activitles {incorporatlng the Income and expendlture account) for the year ended 31 March 2025 Unrestrlrted General ljesignated Funds Funds 2025 2025 £Tr)o R￿tri(￿d Lastyear unds Total Funds Total Funds 2025 2025 2024 £ODD £000 EOOO Income Donotlons ondlegutres Donatlons and 8ifts Lègaclps 61 61 72 23 OtheTtrading artrvities Shop Incomè TradlwactNitfe5 OlherlrKome 2,277 2.277 707 37 1.970 703 22 37 lfivestmentln(ome 47 47 37 Incomelromcharttable ortlvltles Cgre service5 SDclal Incluslon Informatlon and advlce Othèrtharltable Incorne 188 30 361 549 32 268 760 562 35 276 Iz Tutsl incorningwesources 4,096 643 4.739 4.362 Expendiiure Ralslngfunds Choritoble udivitles 2￿82 1.095 14 598 2,906 L693 730 L622 Total resources empended 3.977 612 4,599 4,352 Gulns/flossJ oft ffnv25tmentaS5ets Reallsed Unrealised {il 121 121 tlet IncomellexpendRurel 117 31 138 12 Transfers between funds 19. 20. 27 155 180) r151 Net rnovement In I￿￿￿5 272 (901 144} 138 12 Fundblll(rn￿$ broughtfvward 19,20 9410 706 3086 3,474 Fund balunces turrfedlon¥ard 19,20 1.212 1750 662 3,614 3,486 The Con501idated Statement of Financial Activities indudes all galns and losses In the year. All incomlng resources and resources expended derive from continuing activities. 20 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwlckshlre Consolldated and Company Balance Sheets as at 31 March 2025 Group 2025 £000 Company 2025 £000 Notes 2024 £000 2024 £OOD Flxed assets Tanglble assets Investments Totallixed u55ets 14 431 257 688 391 242 633 431 257 688 391 242 633 CuTrent assets Stocks Debtors Cashat bank and In hand rotal¢urrent assets 16 17 390 3,185 329 3AJ53 3384 390 3,185 3577 333 3,053 3,388 Current Ilabllltles Amounts falling due within one year 18 (6411 1531) 16411 (535) Net current assets 2,936 2￿53 2￿36 2,853 NetAssets 3,624 3,486 3,624 3.486 Funds RestrlctÈd funds 20 662 706 662 706 Unrestricled General funds De51gnated funds Total unrestricted funds 19 19 1,212 1,750 2,962 940 1,840 2,780 1,212 1,750 2.962 940 1,840 2,780 Tolal funds 3,624 3,486 3,624 3,486 The financlal statements on pages 20 to 47 were approved by the Board of Trustees, author15ed for Issue and signed on Its behalf by: Laurence Tennant Treasurer Date: 30th September 2025 21 Reglstered Charity Number 1090007 Company Reglstratlon Number 4221822 Age UK Coventry and Warwickshire Consolidated Statement of Cash Flows for the year end 31 March 2025 Notes 2025 £000 2024 £000 Reconcllllatlon of net movement of funds to cash flows fyom operatlng actlvttles.. Net Incomel(expendlture) Adjustments for. Depreciation Investment Income {Gains)/losses on investments Investment fee5 Ilncre45el/decrease in stock and work in pro8ress Increase in debtors Increase in credltors Net Cash generated from operating actlvltles 138 12 64 {47) 57 137) 12) (61) iio 206 {9) 81 103 Cash Flow Statement Cash flows from operating activities Cash flow5 from investlng activities Purchase of plant, property and equlpment Net purchase and dlsposal of frAed asset investments Investment income Net Cash used In the year 206 103 1104} {171 47 132 (121 (71 37 121 Net increase In cash In the year Change in net funds arising from cash flow5 132 132 121 121 Cash & Cash equivalents at l Aoril Change in cash and cash equÈvalents in the reportlng perlod Cash & Cash equivalents at 31 Maffh 3,053 132 3,185 2,932 121 3,053 22 Reglstered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Notes to the Flnanclal Statements for the year ended 31 March 2025 l. Statutory Information The Charity is a company limited by guarantee and incorporated in England and Wales. The members of the company are the trustee5 who are also the directors. In the event of the charity being wound up. the liability in respect of the guardntee is limwtedto£i per mernberof the charity. The charltable companvs registered numbers and registered address can be found in the Trustees Report. 2. Accounting Policies Basis of preparing the financial statements The financlal statement5 ofthe charitable company, which is a publicbenefit entity under FRS 102, have been prepared in accordance with the Charities SORP IFRS 102) 'Accounting and Reporting by Charities: Statement of Recommended practi￿ applicable to charities preparingtheiraccounts In accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 20191,, Financial Reporting Standard 102 'The Financial Reporting Standard appllcable In the UK and Republic of Ireland, and the CompanTe5 Act 2006. The financial statements have been prepared under the hSstorical cost convention, wlth the exceptlon of Investments which are included at market value, as modified by the revaluation of certaln assets. Age UK Coventry and Warwid 105 85 268 {248 105 Other Charhoble Income Home Support Total Other Charltable Income 12} 121 41 Registered Charity Number 1090007 Company Registratlon Number 4221822 Age UK Coventry and Warwickshlre Notes to the Flnancial Statements for the year ended 31 March 2025 20 Restrlcted Funds {cont) Fund5 at 31 March 2025 £000 Fundsat I Incomlng Outgolng April 2024 Resource5 Resources Transfers £000 £000 £ODO Other Restrfrted Funds Bulldlng fund appeal The Community fund Rugby Claremont Centre F&F Home Support- V Dicklnson Bur5arie5 Prole¢ts in Welle5bourne Rugby development project Baron Davenport fund Edna Vincent fund Grants for the Elderly In Need Restricted donations & legacles Total other restricted funds 49 112) 37 117 40 13 21 32 290 21 (32) 135) 14) 241 Totsl Resliicted funds 706 1612) 175) 662 Care Services The Care Services teams provlde support services elther In a Day Care setting or directly in clients, homes. These services can include general support around the home: shopping; emotional support; repairs and adaptations. giving carers a break. A range of physical activities to promote healthy aEeing are also organised in local community venues. Soclal InclusSon The Social Incluslon teams SUPPOrt and develop a network of soclal actlvltles, clubs, lunch clubs, and centres through the county. TranSFK)rt and opportunities for volunteers to partlcipate Sn a range of actlvltie5 are also ayailable. Tralning and encouraging people adopt healthler Ilfestyies and supporting people are also provided. Information and Advlce A service delivered by local teams, responding to telephone and personal enquiries on age related topics. Where there are more complex queries, clients are referred to the Advocay Service for more specialised support. The services help people to make informed choices. Other Charitable income A service provided by our Home Support Team to help clients who has been dlscharged from hospital and require support at home. this Is spot funded by Coventry and Warwickshire Partnership Trust. 42 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwkkshlre Notes to the Flnanclal Statements for the year ended 31 March 2025 other Bulldlngfvnd oppeal Grants and donatlons following a building fund appeal forthe Head Office (Clemens Street). The Communityfund Big Lottery grant to support the redevelopment fund of the Head Office (Clemens Street>. Rugby Claremont Centre Lottery grant to support the redevelopment fund of the Claremont Centre. Home Support- V Dlcklnson A legacy to develop the Home Suport services in the Leamlngton Spa area. Bursaries A fund establlshed by the George Cadbury Charitable Trust and other donations to assist employees with the cost of training for work related professional qualifications. Projects in Wellesbourne A legacy receSved to develop age related servlces In Wdlesboume Rugby Development Projert A fund established to develop age related Services in Rugby. This project was completed In 2019120. Hence remaining funds have been transferred to unrestricted funds. Baron Dovenportfund This fund provides grants to single women in need. Ednu Vincentfund This fund provides grants to individuals living in the west of the city. Grantsfor the Elderly in Need This fund supports older people faclng acute flnanclal hardshlp. Restrlcted Donations and Legocles Thls relates to varlous donatlons and legacies received over several years whlch are being spent in line with the terms of the wills or specific documentation. Thls funding was brought over from Age UK Coventry however. no information is available to support this fund and 43 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Notes to the Flnancial Statements for the year ended 31 March 2025 there has been no movement since 2016. Hence remaining funds have been transferred to unrestricted funds. Zl Analysls of Net Assets by Fund Unrestrfcted General Deslgnated Restricted Funds Funds Funds Total Funds 2025 2025 2025 2025 £000 £000 £000 Tangible fixed assets xed asset Investments Net Current assets 199 257 7S6 74 158 431 257 2,936 3,624 1,676 1,750 504 662 22 Trading activltles ot subsldlary undertaklngs Age UK Coventry (Trddingl Llmited The Principle actlvity of the company Is that of the FfOVi5ion of Money Management seNices for the elderly. This operation was transferred to Age UK Coventry and Warwickshire on l Aprfl 2021. Age UK Coventry and Warwickshire owns 100% of the shares. The company was d1s501ved and struck off In April 2024. 2025 2024 Balance Sheet Net Assets Represented by: Shares held in the company: £1 ordlnary shares Age UK Coventry & Warwickshire ITrading) Limited formerly ￿e UK Warwl¢kshire (Trading) Limited Age UK Coventry & Warwickshire ITradingl Limited is deemed to be a discontlnued and domant operatlon. 2025 2024 Balance Sheet Net Assets Represented by: Shares held In the company: £1 ordinary shares Registered Charity Number 1090007 Company Registration Number 4221822 Age Coventry and WaKwlckshlre Notes to the Flnanclal Statements for the year ended 31 March 2025 Profits generated bythe above wholly ownedtrading subsidiary have historically been donated to the parent charltable company each year by means of gift aid. to increase the aggregate capital and reserves within the charity each year. From l April 2021, all operations in Age UK Coventry (Tradlngl Llmited were moved across to the parent charitable company, and such profits will no longer need to be gift aided. Age UK Coventry (Trading) Limited wa5 dissolved and struck off in April 2024. 23 Guarantees and Other Financial Commitsnents As at 31 March 2025, the group had annual commltments based on mlnimum lease payments: Land and buildkngs 2025 2024 £000 £ooD Other operatlng leases 2025 2024 £ooa £000 Withln one year Between one and five years in over fEve years ioi 307 134 85 526 193 294 45 Registered Charity Number 1090007 Company Reglstratlon Number4221822 Age UK Coventry and Wanvickshire Notes to the Flnancial Statements for the year ended 31 March 2025 24. Related Party dlsdosures Advantage has been taken of the FRS 102 exemption from dlsclosure of Inter group transactions. There were no other related party transactions duringthe year. 25. Appolnteeshlp During the year, the company operated Money Management Services schemes including a contract with Coventry City Council to run an Appointeeship Scheme for Older Persons and Vulnerable Adults. The financlal aspects of the scheme operate separately from the rest of Age UK Coventry & Warwlckshire and are not included within these account5. As at 31 March 2025, the monies held on behalf of and due to clients in the Money Management Schemes amounted to £7,757k (2024: £7.031kl. These monies are all held In Individually separate client bank accounts. 26. Pension Commitments The company paid pension contrlbutions Into individual pension schemes on behalf of certain employees. The assets of each scheme are held separately from those of the company In independently administered funds. Contrlbutions are charged to the Statement of Flnancial Activltles as they becomp. payable in accordance with the rule5 of the scheme. 27. Transfer between funds Transfer between funds in thefinancial year related to servi￿5 that had ceased, projects that had closed/ended or no longer required and the redeslgnation of some historicfundsfollowing review undertaken by management and Trustees to reflect the present and future needs of the charity. 46 Registered Charity Number 1090007 Company Registration Number 4221822 Age UK Coventry and Warwickshire Notes to the Financial Statements for the year ended 31 March 2025 28 Consolidated Statement of Financial Activities (incorporating the income and expendlture account) for the year end 31 March 2024 Unrestrlcted Genelal D*nated Restrlcted Funds Funds Funds Total Funds 2024 2024 2024 £000 £000 Notes £000 £000 Income Donatlon5 and legacie5 Donations and gifts Legacies 72 23 23 Other tradjng ortivities Shop income Tradlng actlvitles other income 1,970 1,970 703 22 22 IAvEStrnetttlncome 37 37 Incomefmm chorftoble actlvltles Care senhces Social inclusion Informatlon and advlce othercharltable income 121 562 35 276 662 35 276 14 648 Total incoming resources 731 4,362 ExpendFture Ralslngfunds choritoble actiyitles 2,715 978 2,730 1,622 Tolal re50urces expended 659 4,352 6alns/{loss) on Investmentossets Rea115ed Unreali5ed (i) iii Net incomÈllexpenditure) 160) 12 Trdnsfers between funds 36 1361 Net movement in funds 36 12 Fundbolances bToughtfvrwardot l Apri12023 1.840 670 3,474 Fund balances cairledfonvard at31 March 2024 940 1,840 706 3.486 47 Registered Charlty Number 1090007 Company Registration Number4221822