## **TILEHOUSE COUNSELLING** Tilehouse Counselling is a charity that provides professional, affordable regular 1-1 counselling for adults and young people (aged 13 to 18) in Hitchin, North Hertfordshire and surrounding areas. All the counselling is provided by professionally trained, accredited counsellors with many years’ experience. In 23/24, we saw: Young people (13-18) 124 Adults (19+) 155 Total during 23/24 279 ## **Seeking counselling** Over the past year adults and young people come to counselling for many different reasons including: - Depression and anxiety (both generalised and specific, such as social anxiety) - Abuse and neglect - Rape and sexual assault - Bullying - Eating disorders - Bereavement and loss - Self-harming and suicidal thoughts - Drug and alcohol issues - Relationship difficulties within and outside the family - Issues around sexuality and gender - Neurodiversity (both diagnosed and awaiting diagnosis) Most people contact us initially either by phone or email (which has become increasingly common in recent years), but we also get enquiries through our website and occasionally in person. ## **What we provide** - Professional counselling with qualified, experienced, accredited counsellors. - Weekly counselling sessions, each of which is at the same day & time with the same counsellor - Time to reflect and think about difficult emotions - An opportunity to be listened to without being judged - Time to work through problems and difficulties that are negatively impacting on life - Counselling for anything from four weeks up to a year, depending on need. - Counselling beyond a year when appropriate and necessary. ## **Confidentiality** Counselling is confidential. The only circumstances in which a counsellor would speak with somebody else is if they have good reason to believe a client or other person is at serious risk. This is to engage extra support for the person in counselling and is done with their full knowledge if at all possible. ## **Who pays for the counselling?** Counselling is free for young people (13 to 18) although we do ask parents for an affordable contribution. Adult clients are asked to make a payment according to their income—this is agreed with the counsellor during the first session. Tilehouse Counselling is a charity and the majority of our funding has to be raised. We do this by applying for grants and seeking the support of individuals and organisations. ## **How our clients hear about us** Most adults and young people approaching Tilehouse Counselling have heard about us through word of mouth or are a returning client (139 this year), but other common sources of signposting include: Other charities & counsellors 59 GP / CAMHS / MHT 58 School 17 Social Worker 6 ## **Counselling duration** We see clients for an initial two to four session assessment period after which we offer up to a year of further counselling if we feel we can support he client adequately. However, in some circumstances counselling can be extended beyond the maximum contract period when there was a need. Shorter term work (four or twelve session contracts) enabled clients to do a more focused piece of work, knowing they could return to the centre if they wished to in the future. ## **Client contributions to the cost of our service** For our charitable core counselling adult service, we ask our clients to make an affordable contribution towards their weekly counselling sessions between £23.00 and £71.00 per week. 1/3 of adult clients in 2023/24 were in the lowest income bracket (<£18,000 pa) For young people’s counselling we ask if parents are able to make an affordable contribution towards the cost of the sessions – this has varied from £71.00 down to £5 per week. Fees are negotiated in the first counselling session and reviewed at the four session assessment. If a client’s circumstances change during the counselling then we do re-negotiate so that the client is able to continue with the work wherever possible. ## **Client Comments** ‘It was so good to talk – I definitely feel better since counselling.’ (adult) ‘Thank you to my counsellor for everything he did for me’ (young person) ‘I could talk about anything and I didn’t feel judged.’ (adult) Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB Tilehousè Counsellin Trustees, Re ort for the ear ended 31" March 2024 Review of the finanaal and salient features of the accounts The charity's overall financial posits'i)n was satisfactory over the year. At 31st March 2024. it held a total UnreStri￿d fund ￿an￿ of £293854 detailed in note 10 of the ac£ount5. The trustees confirrn that there have been no material events affecting the charitls fiNall￿S between the balall￿ sh￿t date and the signing of these accounts, and that the charity's fuThJs are adwJuate to Meet ongoing obllgatic￿s. Reserves The truste￿ aim to hcAd unrestricted income funds Tn reseTve to enatAe the organisation to continue operab.ng when there are delays in grant aid decisions or payments. This is particulady imrrtytant in ￿latiOn to our commitment to counsdling clients where It would be damaging and unethiG31 to bnng ongoing work to a pretnatuie conclLJsion. In the current funding dimate, the Trustees attempt to htrld in reserve 6 nhjnths operating funds, and wll ￿VIeW these levels in the light of operating condibons. Inlan ible income and rfts in kind. Tilehouse Counselling has r￿1Ved various ¢knations from supporters this year. forwhith we thank them. Trustees res onsibilities The Charities Act 2011 and the Companies Act 2006 requ1￿ tt)e Trustees to prepare ststernents for each finanaal year. which give a true and fair vith¥ of of the state of affairs of the Charity at the end of the finana81 year-end of incoming resources and appli(xtion of resources in the year. In prep3rirYJ those financial statements. the trustees are required to", 1 select suitable aco)unts'ng policys and apply them o)nsistenVy. 2 rnake judgements and estymates that are reasonable and prudent. 3 state whether applicatAe acrx)unting standards have been fdlowed, subject to any material departu￿ disdosed and eX￿ained in the finanoal accounts. 4 prepare the financial statements cn the grwng czjncem basis unles5 It Is inapwopriate to assume that Ihe charity wll cx)ntinue on that basis Inde endent Examiner Saiah c￿Mb5 has expressed her willirYJness to as Ihe thatrtls inde￿ndent examiner. Approved by the Management Ccmmittee 20th Octctsr 2024 and signed on their behalF by Rithard Hull Chair ofthe Management Committee Page 2 Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB TILEHOUSE COUNSELLING STATEMENT OF FINANCIAL ACTIVITIES {Incorporating an income and expenditure account) FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Restricted Unrestricted Total Total Income and Expenditure Notes Income Resources Grants 2 209.132 112.444 321.576 369.523 Fudough Scheme Fundraising Other Sources 14 14 4,942 Bank Interest 886 886 561 Rent 972 972 762 Service income- Donations Service income- Fees 84,172 42,362 84,172 42.362 75, 269 39.993 Total Incoming Resources 209,132 240,851 449,983 491,050 Resources Expended Direct Charitable Expenditure Counselling Project 318.295 318,295 342.502 318,295 318,295 342,502 Other Expenditure Fundraising & Publicity 21.116 21,116 42,349 Charity Management & Admin 56,660 56,660 61,970 Total Resources Expended 3 396,072 396,072 446,822 Net Incomingl(Outgoing Resources for the Year (186,940) 240,851 53,911 44,228 Transfers Between Funds 186.940 186.940) Net Movement of Funds 53.911 53.911 44,228 Funds at 1 April 2023 244,861 244.861 Funds at 31 March 2024 298,772 298,772 Page 3 Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB TILEHOUSE COUNSELLING BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 Notes Tangible Fixed Assets Current Assets Debtors and Prepayments Cash at Bank & in Hand 1.134 317.851 318.985 Ito 397, 167 397.277 Current Liabilities Creditors and Accruals 20,213 152,416 Current Assets Less Current Liabilities 298,772 244,861 Net Assets 298,772 244,861 Funds Unrestricted Funds General 10 298.772 244,861 298.772 244,861 Restricted Funds Total Funds 12 298.772 244,861 Au(fit exemptron For the year ended 31 March 2024. the company is enlrfled to an exemptsx from hawng its *oyJntS audited in accordance wth Ihe CTrmpanies Act 2006, 8eclk)n 471. rdth.ng lo smal oNn￿￿$. The director acknO%￿￿￿9eS her responsAbiltses for.. il ensuring that the company keeps proFer accounting records whKh comply writh Ihe r￿UIrementS of the CompanEs Act 2006 with respect to the actounting r￿rdS and the weparaion of the accounts ill the members hsve not required the company lo obtan an autht of its acwjnts forlhe year in questioTh in accordance wth section 476 of the Compan*s Act 2006 These accounts hsve been prepar&J in accordance wih the prowSic￿s ap￿￿able to companEs su¥.￿ tothe smal 24570E1C71JWD... Christine Skeen Treasurer Page 4 Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB TILEHOUSE COUNSELUNG NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2024 1. Accountin Policies The accounts have been prepared in accordan￿ wtth applicaple accounting standards and follow the recommendations in Statement of Recommended Practice (SORP).. Accounting by charities. Voluntary income is received by way of donations and gifls and is included in full in the ststement of Finanaal Activities when received. Revenue grants are credited to incoming resources on the earlier date of when they are received or when they are receivable, unless they relate to a specified fulure period,in which case they are deferred. Grants for the purchase of fixed assets are credited to restricted incoming resources when receivable. Depreciation on the fixed asset purchased with such grants is charged against the restricted fund Support costs of charitable activities comprise costs inujrred directly in support of expenditure on the objects of the charity. Fundraising and publicity Costs comprise the costs in inducing others to make voluntary contributions to the charity- Charity management and administration costs comprise compliance costs together with bank charges and legal costs. Restricted funds are to be used for spectfic purposes as laid down by the donor. Expenditure, which meets these crrteria, is identified lo Ihe funder, together with a fair allocation of management and administration costs. Unrestricted funds are donations and other income r￿1Ved or generated for the objects of the charity wthout further specified purpose, and are available as general funds. Designated funds are unrestricted funds earmarked by the Management Committee for particular purposes. Staff costs are allocated to activities on the basis of staff time spent on these activities. Overhead expenses are allocated to activities on the basis of activity level and usage. Fixed assets are for use by the charity in fulfilling its main charitable objectives and are capitalised and depreciated. Depreciation is provided on all tangible fixed assets at rates calculated to write off the cost of each as restricted funds over its estimated useful life. which in most cases is set at five years. All leases of equipment are considered to be operating leases, and the rentals are charged against revenue vthen incurred. No assets are held under purchase agreements. b) d) g) h) k) Page 5 Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB TILEHOUSE COUNSELLING NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2024 2. Grants Receivable All the grants listed are restricted income 2024 Herts C C Community Wellbeing Hertfordshire Communty Foundation Wixamtree Henry Smith Simon Gibson Charity Trust Hilchin Youth Trust Children in Need Valiant Charitable Trust Robert McAlpine W&M Morris Charitable Trust Childwick Trust Mrs Smith & Mount Trust Amateurs Trust 38.576 5,000 9,000 59,232 1.750 6,825 30,000 10,000 9.999 2,500 5,000 5,000 26.250 Total Grants 209.132 3. Totsl Resources Expended Resources expended represent the following direct and apportioned costs.. Fvndraisin Charty Mgl&Admi Counselling Project & Publicty 2024 Totsl 2023 Total Communications Computers and software General Offi Premises Resources Staffing costs Supervision Recruilmenl Training & Development Professional fees Bank and credit card charges Business Development Management consultancy 5,659 2,183 2,930 46,087 533 234,338 22,814 5.659 2,183 5,328 46.087 533 289,767 22.814 5.996 951 2,586 2,507 1.260 10,403 5,306 11,328 5,750 44,370 36 339,200 23,327 2,397 15,056 40,372 5.996 951 425 2,586 2,507 1,700 11.480 3,900 1.260 4,800 2,802 2,802 318,295 21,116 56,660 396.072 446,822 4. Net Incomingl(Outgoingl Resources This is stated after chargingl{crediting}'. 2023 2022 Depreciation Page 6 Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB TILEHOUSE COUNSELLING NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2024 5. Staff Costs and Numbers 2024 2023 Salaries Pension Social Security Costs {Employe¢s Nl) Total 270,460 305, 356 4,555 3,642 14,750 22, 888 289,765 331,886 The average number of staff employed during the year was.. Director Counsellors Admin & finance co-ordinator {part time) Cleaner (part time) Admin assislant (part time) 2024 2023 12 15 t7 6. Trustees. Remuneration and Expenses The trustees received no remuneration No amounts were spent on Trustee training No expenses were reimbursed lo Trustees. 7. Tangible Fixed Assets Offi Equipment Total Cost As al 1 April 2022 17.137 17,137 Addilions in year Disposals in Year As al 31 March 2023 17,137 17,137 Depreciation As al 1 April 2022 17,137 17, 137 Charge for year Release on Disposals As at 31 March 2023 17,137 17, 137 Net Book Value At 31 March 2023 Page 7 Docusign Envelope ID.. D1C14322-CBFfA6oE-B06￿EsB39l F2CEOB TILEHOUSE COUNSELLING NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2024 8. Debtors and Prepayments 2024 2023 Accued income Debtors and Prepay7nents 1,134 110 1,134 110 9. Creditors and Accurals: Amounts Falling Due Within One Year 2024 2023 Deferred income Creditors and Accruals 12,167 8.046 20,213 19,079 140,883 11.533 152,416 At Transfers lo Al 31 March Incoming Resources Restricted 31 March 2023 Resources Expended Funds 2024 10. Unrestricted Funds General Funds Totsl Unrestricted Funds 244,861 244,861 240.851 240.851 {186.9401 ￿8.77? 1186.9401 298.772 Transfers At from Al 31 March Incoming ReSoUr￿S Unrestricted 31 March 2022 Resour￿ Expende(J Funds 2023 11. Restricted Funds Grants Received 0 209,132 396,072 186,940 Total Restricted Funds 209,132 396,072 186,940 Page 8 ## **Report by the Independent Examiner to the Trustees of Tilehouse Counselling** I have examined the accounts and the financial statement on pages 3 to 8 which have been prepared on the basis of the accounting policies set out on page 5. ## **Respective responsibilities of the Trustees and examiner** The Trustees of the charity are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011. I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Charities Act. I have followed all the applicable Directions given by the Charities Commission under section 145 (5) (b) of the Act. ## **Independent Examiners statement** The charity's gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of the Association of Chartered Certified Accountants. I have completed my examination.I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in any material respect : the accounting records were not kept in accordance with section 130 of the Charities Act ; or the accounts did not accord with the accounting records; or the accounts did not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a "true and fair" view which is not a matter considered as part of the independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. ## Sarah Coombs **Sarah Coombs FCCA IT All Figures Ltd 8th November 2024** **Page 1**