Registered Charity No. 1089632
Counselling for adults and young people
Annual Report and Accounts 2022 — 2023
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Tilehouse Counselling, Registered Charity No: 1089632
Contact details The Coach House Rear of 84 Tilehouse Street Hitchin Herts SG5 2DY
counselling@tilehouse.org www.tilehouse.org Tel: 01462 440244
Bankers CAFCASH Ltd. Kings Hill, West Malling Kent ME19 4TA
Management Committee Richard Hull BA Hons PGDip Christine Skeen (Treasurer) Dr Clare Grimshall Roisin Mooney Peter Roberts
Independent Examiner – Sarah Coombs IT All Figures Ltd
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Annual Report: Overview from the Chair of Trustees
As always, and most importantly, the trustees and I want to thank the hard work and invaluable contributions to the charity of Sue Barnes, Pamela Firth, Kim Kirby, Maggie Kelly, and all our outstanding counsellors. We continue to be grateful for the input of our consultant fundraiser, Catherine Farrell.
Conditions remain tough post-pandemic with people’s everyday pressures such as the cost of living crisis, but Tilehouse and its staff have been resilient and continued to offer our vital services throughout the year. Well done, everyone.
The charity is ever grateful for the support that we have received from everyone who has been able to provide any kind of donation, large or small. Tilehouse would not be able to operate and provide our essential mental health services without you.
Richard Hull Chair of Trustees
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TILEHOUSE COUNSELLING
Tilehouse Counselling is a charity that provides professional, affordable counselling for adults and young people (aged 13 to 18) in Hitchin, North Hertfordshire and surrounding areas. All the counselling is provided by professionally trained counsellors with many years’ experience.
Where we are
We are based in the centre of Hitchin within walking distance of the train station and bus stops. Our counselling rooms are pleasant, comfortable, and insulated from outside noise.
Seeking counselling
Over the past year adults and young people come to counselling for many different reasons including:
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Depression and anxiety
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Abuse and neglect
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Rape and sexual assault
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Bullying
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Issues around special education needs
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Eating disorders
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Bereavement and loss
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Self-harming and suicidal thoughts
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Drug and alcohol issues
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HIV related issues
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Relationship difficulties within and outside the family
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Issues around sexuality and gender
Most people contact us initially by ‘phone, but we also get email enquiries and enquiries through a link from our website.
What we provide
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Professional counselling with qualified, experienced, BACP accredited counsellors.
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Weekly counselling sessions, each of which is at the same time with the same counsellor
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Time to reflect and think about difficult emotions
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An opportunity to be listened to without being judged
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Time to work through problems and difficulties that are negatively impacting on life
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Counselling for anything from four weeks up to a year, depending on need.
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Counselling beyond a year when appropriate and necessary.
Confidentiality
Counselling is confidential. The only circumstances in which a counsellor would speak with somebody else is if they have good reason to believe a client or person is at serious risk. This is to engage extra support for the person in counselling and is done with their full knowledge.
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Who pays for the counselling?
We ask for an affordable contribution to the cost of counselling is asked of our adult clients and parents of young clients (aged 13 – 18). The fee is agreed with the counsellor during the first session and reviewed at the four session assessment. If a client’s circumstances change during the counselling then we do re-negotiate so that the client is able to continue with the work
For our charitable core counselling adult service, we ask our clients to make an affordable contribution towards their weekly counselling sessions between £21.00 and £55.00.
Tilehouse Counselling is a charity and the majority of our funding has to be raised. We do this by applying for grants and seeking the support of individuals and organisations.
Service Delivery
During the financial year (1[st] April 2022 to 31[st] March 2023) we worked with 187 adults and 209 young people totaling 396 clients. At the end of the year we had 11 adults and 47 young people on our waiting list.
We were providing an average of 120 appointments per week by March 2023.
How our clients hear about us
Most adults and young people approaching Tilehouse Counselling have heard about us through their GP, health visitor, school, Community Mental Health Team, hospital or through word of mouth and our website. Others are signposted to us via Single Point of Access, Stevenage Wellbeing Team and CAMHS.
There is a noticeable increase in awareness of our service through the internet, and our website. In addition, many other local organisations in the voluntary sector pass on information about us and signpost adults and young people to our service.
Counselling contracts offered.
We saw clients for an initial two to four session assessment period after which we offered up to a year of further counselling. However, in some circumstances counselling was extended beyond the maximum contract period when there was a need. Shorter term work (four or twelve session contracts) enabled clients to do a more focused piece of work, knowing they could return to the centre if they wished to in the future.
The issues our clients brought to the Centre
Adults came to the Centre with a variety of issues, recurring themes being anxiety and depression, violence in relationships, and abuse/neglect in childhood and beyond. Young people had issues around drug and alcohol abuse, self-harm, poor school attendance, academic and exam pressure, bullying and isolation, gender identity, sexual risk taking and getting into trouble at school and/or with the Police. Typically, our clients reported low self- esteem and a lack of confidence, making it difficult to lead fulfilling lives or to function satisfactorily on a daily basis.
Again this year our clients are still experiencing additional difficulties as a direct result of the pandemic. Adults were presenting with extreme anxiety, stress, redundancies, financial difficulties and parenting issues. Young clients were reporting anxieties around home schooling, fears of school attendance, exam pressure, social media pressure, eating disorders and substance abuse.
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Tilehouse Counselling
Registered Number : 04266496
Accounts for the year ended 31 March 2023
Report by the Independent Examiner to the Trustees of Tilehouse Counselling
I have examined the accounts and the financial statement on pages 3 to 8 which have been prepared on the basis of the accounting policies set out on page 5.
Respective responsibilities of the Trustees and examiner
The Trustees of the charity are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011.
I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Charities Act. I have followed all the applicable Directions given by the Charities Commission under section 145 (5) (b) of the Act.
Independent Examiners statement
The charity's gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of the Association of Charetered Certified Accountants.
I have completed my examination.I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in any material respect :
the accounting records were not kept in accordance with section 130 of the Charities Act ; or the accounts did not accord with the accounting records; or the accounts did not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a "true and fair" view which is not a matter considered as part of the independent examination.
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Sarah Coombs FCCA IT All Figures Ltd 22nd November 2023
Page 1
Tilehouse Counselling
Trustees’ Report for the year ended 31st March 2023
Review of the financial and salient features of the accounts
The charity's overall financial position was satisfactory over the year. At 31st March 2023, it held a total unrestricted fund balance of £244,861 detailed in note 10 of the accounts.
The trustees confirm that there have been no material events affecting the charity's finances between the balance sheet date and the signing of these accounts, and that the charity's funds are adequate to meet ongoing obligations.
Reserves
The trustees aim to hold unrestricted income funds in reserve to enable the organisation to continue operating when there are delays in grant aid decisions or payments. This is particularly important in relation to our commitment to counselling clients where it would be damaging and unethical to bring ongoing work to a premature conclusion. In the current funding climate, the Trustees attempt to hold in reserve 6 months operating funds, and will review these levels in the light of operating conditions.
Intangible income and gifts in kind.
Tilehouse Counselling has received various donations from supporters this year, for which we thank them.
Trustees responsibilities
The Charities Act 2011 and the Companies Act 2006 require the Trustees to prepare statements for each financial year, which give a true and fair view of of the state of affairs of the Charity at the end of the financial year-end of incoming resources and application of resources in the year. In preparing those financial statements, the trustees are required to;
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1 select suitable accounting policys and apply them consistently,
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2 make judgements and estimates that are reasonable and prudent,
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3 state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial accounts,
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4 prepare the financial statements on the growing concern basis unless it is inappropriate to assume that the charity will continue on that basis
Independent Examiner
Martyn Smith has retired after many years of being our Independent Examiner.
Sarah Coombs has expressed her willingness to act as the charity's independent examiner.
Approved by the Management Committee on 1st November 2023 and signed on their behalf by
Richard Hull Chair of the Management Committee
Page 2
TILEHOUSE COUNSELLING
STATEMENT OF FINANCIAL ACTIVITIES
(Incorporating an income and expenditure account)
FOR THE YEAR ENDED 31 MARCH 2023
| 2023 | 2022 | ||||
|---|---|---|---|---|---|
| Restricted | Unrestricted | Total | Total | ||
| Income and Expenditure | |||||
| Notes | £ | £ | £ | £ | |
| Income Resources | |||||
| Grants | 2 | 273,567 | 95,956 | 369,523 | 203,013 |
| Furlough Scheme | - | - | |||
| Fundraising Other Sources | 4,942 | 4,942 | 12,508 | ||
| Bank Interest | 561 | 561 | 2 | ||
| Rent | 762 | 762 | 504 | ||
| Service income - Donations | 75,269 | 75,269 | 73,860 | ||
| Service income - Fees | 39,993 | 39,993 | 53,590 | ||
| Total Incoming Resources | 273,567 | 217,483 | 491,050 | 343,477 | |
| Resources Expended | |||||
| Direct Charitable Expenditure | |||||
| Counselling Project | 342,502 | 342,502 | 287,535 | ||
| 342,502 | - | 342,502 | 287,535 | ||
| Other Expenditure | |||||
| Fundraising & Publicity | 42,349 | 42,349 | 33,803 | ||
| Charity Management & Admin | 61,970 | 61,970 | 66,609 | ||
| Total Resources Expended | 3 | 446,822 | - | 446,822 | 387,948 |
| Net Incoming/(Outgoing) | |||||
| Resources for the Year | (173,255) | 217,483 | 44,228 | (44,471) | |
| Transfers Between Funds | 173,255 | (173,255) | - | ||
| Net Movement of Funds | 44,228 | 44,228 | (44,471) | ||
| Funds at 1 April 2022 | - | 200,633 | 200,633 | ||
| Funds at 31 March 2023 | - | 244,861 | 244,861 |
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TILEHOUSE COUNSELLING
BALANCE SHEET
AS AT 31 MARCH 2023
| 2023 Notes £ £ Tangible Fixed Assets 7 0 Current Assets Debtors and Prepayments 8 110 Cash at Bank & in Hand 397,167 397,277 Current Liabilities Creditors and Accruals 9 152,416 Current Assets Less Current Liabilities 244,861 Net Assets 244,861 Funds Unrestricted Funds General 10 244,861 244,861 Restricted Funds 11 0 Total Funds 12 244,861 |
2022 £ 0 435 246,608 |
|---|---|
| 247,043 46,411 |
|
| 200,633 | |
| 200,633 | |
| 200,633 | |
| 200,633 0 |
|
| 200,633 |
Audit exemption
For the year ended 31 March 2023, the company is entitled to an exemption from having its accounts audited in accordance with the Companies Act 2006, section 477, relating to small companies.
The director acknowledges her responsibilities for:
i) ensuring that the company keeps proper accounting records which comply with the requirements of the Companies Act 2006 with respect to the accounting records and the preparation of the accounts
ii) the members have not required the company to obtain an audit of its accounts for the year in question in accordance with section 476 of the Companies Act 2006
These accounts have been prepared in accordance with the provisions applicable to companies subject to the small company regime.
Christine Skeen Treasurer
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TILEHOUSE COUNSELLING
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2023
1. Accounting Policies
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a) The accounts have been prepared in accordance with applicaple accounting standards and follow the recommendations in Statement of Recommended Practice (SORP): Accounting by charities.
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b) Voluntary income is received by way of donations and gifts and is included in full in the statement of Financial Activities when received.
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c) Revenue grants are credited to incoming resources on the earlier date of when they are received or when they are receivable, unless they relate to a specified future period,in which case they are deferred.
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d) Grants for the purchase of fixed assets are credited to restricted incoming resources when receivable. Depreciation on the fixed asset purchased with such grants is charged against the restricted fund
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e) Support costs of charitable activities comprise costs incurred directly in support of expenditure on the objects of the charity.
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f) Fundraising and publicity costs comprise the costs in inducing others to make voluntary contributions to the charity.
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g) Charity management and administration costs comprise compliance costs together with bank charges and legal costs.
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h) Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure, which meets these criteria, is identified to the funder, together with a fair allocation of management and administration costs.
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i) Unrestricted funds are donations and other income received or generated for the objects of the charity without further specified purpose, and are available as general funds.
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j) Designated funds are unrestricted funds earmarked by the Management Committee for particular purposes.
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k) Staff costs are allocated to activities on the basis of staff time spent on these activities. Overhead expenses are allocated to activities on the basis of activity level and usage.
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l) Fixed assets are for use by the charity in fulfilling its main charitable objectives and are capitalised and depreciated. Depreciation is provided on all tangible fixed assets at rates calculated to write off the cost of each as restricted funds over its estimated useful life, which in most cases is set at five years.
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m) All leases of equipment are considered to be operating leases, and the rentals are charged against revenue when incurred. No assets are held under purchase agreements.
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2. Grants Receivable
| 2. Grants Receivable | |
|---|---|
| All the grants listed are restricted income Herts C C Community Wellbeing National Lottery Wixamtree NHDC Henry Smith Simon Gibson Charity Trust Hitchin Youth Trust Jarvis Children in Need Valiant Charitable Trust Robert McAlpine Mercers Postcode Places Trust Annette Duvolet Charity W&M Morris Charitable Trust Amateurs Trust Total Grants |
2023 £ 45,595 48,244 12,000 8,747 32,868 1,250 12,445 1,000 39,924 15,000 3,334 4,950 24,960 12,000 2,500 8,750 |
| 273,567 |
TILEHOUSE COUNSELLING
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2023
5. Staff Costs and Numbers
| 5. Staff Costs and Numbers Salaries Pension Social Security Costs (Employer's NI) Total Emoluments paid to Staff The average number of staff employed during the year was: Director (full time) Counsellors Admin & finance co-ordinator (part time) Cleaner (part time) Admin assistant (part time) |
2023 2022 £ £ 305,356 272,108 3,642 3,676 22,888 16,079 |
|---|---|
| 331,887 291,863 |
|
| 2023 2022 1 1 12 13 1 1 1 1 1 1 |
|
| 16 17 |
6. Trustees' Remuneration and Expenses
The trustees received no remuneration
No amounts were spent on Trustee training . No expenses were reimbursed to Trustees.
7. Tangible Fixed Assets
| Cost As at 1 April 2022 Additions in year Disposals in Year As at 31 March 2023 Depreciation As at 1 April 2022 Charge for year Release on Disposals As at 31 March 2023 Net Book Value At 31 March 2023 |
Office Equipment Total £ £ 17,137 17,137 0 0 - - 17,137 17,137 17,137 17,137 0 0 - - 17,137 17,137 0 0 |
|---|---|
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TILEHOUSE COUNSELLING
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2023
8. Debtors and Prepayments
| 8. Debtors and Prepayments | 2023 | 2022 | |||
| £ | £ | ||||
| Accued income | 110 | 435 | |||
| Debtors and Prepayments | |||||
| 110 | 435 | ||||
| 9. Creditors and Accurals: Amounts | Falling Due Within One Year | 2023 | 2022 | ||
| £ | £ | ||||
| Deferred income | 140,883 | 40,014 | |||
| Creditors and Accruals | 11,533 | 6,397 | |||
| 152,416 | 46,411 | ||||
| At | Transfers to | At | |||
| 31 March | Incoming | Resources | Restricted | 31 March | |
| 10. Unrestricted Funds | 2022 | Resources | Expended | Funds | 2023 |
| £ | £ | £ | £ | £ | |
| General Funds | 200,633 | 217,483 | (173,255) | 244,861 | |
| Total Unrestricted Funds | 200,633 | 217,483 | - | (173,255) | 244,861 |
| Transfers | |||||
| At | from | At | |||
| 31 March | Incoming | Resources | Unrestricted | 31 March | |
| 11. Restricted Funds | 2022 | Resources | Expended | Funds | 2023 |
| £ | £ | £ | £ | £ | |
| Grants Received | 0 | 273,567 | 446,822 | 173,255 | - |
| Total Restricted Funds | - | 273,567 | 446,822 | 173,255 | - |
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Re ort b the Inde ndent Examiner to the Truslees of Tilehouse Counsellin I have examin8d the aGcounts an¢J the financial ststemenl on pages 3 10 8 which have been prepared on the basis of the accounting pdicies set out on page 5. Res ective res examiner onsibilities of the Truslees and The Truslees of the charity are responsible for the preparalion of thè accounts in accordance with the requirements of the Charities Act 2011. I report in respect of my examination of the Charilys accL)unts carried out under section 145 01 the 2011 Chanties Act. I have followed all the applicable Directions given by the Charities Commission under section 1451$) Ibl of the Act. Inde ndent Examiners statemen The chariV5 gross income exceeded £250.0 and l am qualified to undertake the examination by being a quaIrfd member of the Associat of Charetered Certified Accountsnts. I have completed my examinabon.l eonfimi that no material matters have come lo my attention in connection with the examination which gives me cause to believe thal in any material respe¢l '. the accounting e0rdS were not kept in accordance with section 130 01 the Charities Act '. or the accounts did not accord with the accounting records; or the aOUnts did not mplY wth the applicable requiromgnts conceming the form and conlenl ol a¢coun¢s sel out in Ihe Charities (Aceounls and Reports) Regulation5 2(N)8 other than any requirement thal ihe accounts give a Irue and fairf view which is not a matter considered as part of the independent examlnallon. I have no concerns and have come across no other maiters in connection wth the examinatson to lch attenlion should ba drawn in this rgport in order to enable a proper understanding of the accounts lo be Teached. Sarah Coombs IT All Flgures Ltd 22nd Novèmber 2023 FCCA Page 1