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2021-03-31-accounts

Trust Information
1.1
Constitution
1.2
Addresses
1.3
Board ofTrustees
1.4
Induction ofTrustees
1.5
Conflict ofInterest
1.6
Organisational
Structure
1.7
Senior Staff
1.8
Statutory
Requirements
Aims and Objectives
2.1 Public Benefit
Trustees' Annual
Report
3.1
Introduction
3.2
Service Provided
3.3
Volunteers
34
Future Funding		 8 Service Delivery
3.5
Employment
Success
Financial
Review
4.1
Risk Assessment
4.2
Reserves Policy
4.3
Investment
Policy
Financial
Review ofthe		 Year:
Independent
Auditors'		 report 17-21
Statement offinancial activities 22
Balance sheet 23-24
Statement ofcash flows 25
Note's to the financial statements 26-50

Principal Office: Citizens Advice Cardiff and Vale ofGlamorgan
119Broad Street
BARRY CF62 7TZ
Bankers: Unity Trust Bank pic
Nine Brindleyplace
Birmingham
B1 2HB

Legal Advisers: Legal Advisers: Paul Archer —HR Adviser
21 Cox Stalls
Wooton Bassett
Swindon
SN4 7AW
Berry Smith - Conveyancing Adviser
Haywood
House
Dumfries
Place
Cardiff
CF103GA
Statutory Auditors & Azets Audit Services
Chartered Accountants: Ty Derw
Lime Tree Court
Cardiff Gate Business Park
Cardiff
CF23 8AB

Trustee Member organisation I Position
(ifappropriate)
I Chris Graham Trustee/Director
, Dave Browne tTrustee/Director —resigned 26.11.20
' Steve Davis ! Trustee/Director
Roy Edwards I Trustee/Director
; Peter Trott Chair/Trustee/Director
; Denise Goode Trustee/Director
Louisa Scadden Trustee/Director
i Lauren Fear Trustee/Director
, Michael Trickey Trustee/Director
,,'Helen
Morgan		 I Treasurer/Trustee/Director
25.06.20		 -joined
I Mike Spencer '
,		 Trustee/Director —joined 25.06.20
Lynne Hamilton I Trustee/Director -joined 27.08.20
Cathryn
Mayo		 i Trustee/Director —joined 26.11.20
Jane Clay I Company
Secretary

ACV Service D elivery Information
2020		 /21
Funder project Duration
Core service - generalist and Commissioned
contract until
Cardiff Council specialist advice in Cardiff (via 3'l.03.22 (option for 2year
f2f, tele
hone &digital)		 extension)

Vale of Core service —generalist
Glamorgan advice in the Vale (via 3year grant to 31/03/22
Council telephone, f2f8 digital)
Consumer
Advice (including
BEISvia Citizens
Advice		 Energy and Seams)—
telephone,
webchat &email
advice service across England		 Grant currently
Will be		 ending 31.03.21.
renewed
&Wales
Advicelink
Cymru-
Community
Focussed
(generalist f2f), Specialist
Welsh advice (f2f) both across Cardiff
Government
via
Citizens Advice		 8 Vale.
Pan Wales remote service
(generalist,
debt 8benefits		 Grant funding
now extended
until March 2022
specialist) via telephone
8
digital.
DWP via Citizens
Advice		 Pensionwise
—pan Wales
pensions guidance
(f2f&
hone)		 Current grant ends 31.03.21.Will
be renewed for one year
Money and
Pension Service
(MaPS) via		 MaPS Webchat —specialist
debt advice in England
8
Wales via webchat		 Current grant ends 31.03.21.Will
be renewed for one year
Citizens Advice
Motor Neurone
Disease
Association		 MND —specialist benefits
telephone
advice for the MND
service across England
&
Wales		 2year grant ending 31.12.21
Help to Claim —F2F, Phone &
webchat advice helping
people
DWP via Citizens
Advice		 make a first UC claim in Cardiff
8 Vale; also the England
8		 Current grant ends 31/03/22
Wales H2C Back-up telephone
service
Welsh
Government
via
Citizens Advice		 EU Citizens
Rights —advice on
generalist
issues and help to
claim settled status; also
s ecialist advice on		 1 year grant due to end 31.12.21

discrimination
and
employment
—across parts of
South, West and Mid Wales
(f2f8 telephone)
Welsh Private Rental Sector—
Government
via
Citizens Advice		 specialist debt advice to
private
rental sector tenants		 Current grant until March 2022
across Wales (via telephone)
Income Maximisation-
Welsh
Government
via		 helping to engage with and
advise clients from BAME		 Initial grant until 31.03.21
Citizens Advice community
in Cardiff (f2fg		 (expected to continue)
tele
hone)
Building additional
capacity
Welsh Govt via
Citizens Advice		 for employment
advice
(training
8 advice provision f2f		 31.03.21 (expected to continue)
8 tele
hone)
BEISvia Citizens Providing
additional
resource
Advice on telephone,
webchat &		 Grant until 31/10/21
email —across Wales
Social Enterprise (mainly training)
is an additional		 source ofincome and will vary. One
offgrants such as the one this year to help refurbish the office due to the coronavirus
epidemic are not included
in the table but are reported		 in the accounts.

Unrestricted Unrestricted Restricted TotalUnrestricted TotalUnrestricted Restricted Restricted Total
funds funds funds funds
2021 2021 2021 2020 2020 2020
Notes E E E
Income and endowments from
Donations 330 330 300 — 300
Charitable
activities 206,473 4,132,3634,338,836 207,662 3,381,6993,589,361
Other
income 1,298 1,298 3,102 6,435 9,537
Total income 208,101 4,132,3634,340,464 211,064 3,388,1343,599,198
~ex enditure on:
Charitable
activities 6 71,877 3,958,6094,030,486 79,682 3,237,4633,317,145
Gross transfers
between funds (7) 7
Net income forthe
year/Net
movement in funds
136,224 173,754 309,978 131,375 150,678 282,053
Fund balances at 1
April 2020 653,458 326,349 979,807 522,083 175,671 697,754
Fund balances at 31
March 2021 789,682 500,1031,289,785 653,458 326,349 979,807

2021 2020
Notes E E
Fixed assets
Tangible assets 10 424,735 368,493
Current assets
Debtors 11 641,748 87,940
Cash at bank and in hand 661,185 826,440
1,302.933 914.380
Creditors: amounts falling due
within one year 12 (221,818) (42,329)
Net current assets 1,081,115 872,051
Total assets less current liabilities 1,505,850 1,240,544
Creditors: amounts falling due
after more than one year
13 (216,065) (260,737)
Net assets 1,289,785 979,807
Income funds
Restricted funds 16 500,103 326,349
Unrestricted
funds
Designated
funds		 17 300,192 300,192
General unrestricted funds 489,490 353,266
789,682 653,458
1,289,785 979,807

2021 2020
Notes E E
Cash flows from operating activities
Cash (absorbed
by)/generated		 22
from operations (22,243) 198,768
Investing activities
Purchase oftangible fixed assets (90,431) (66,334)
Proceeds on disposal oftangible
fixed assets 190
Net cash used in investing
activities (90,431) (66,144)
Financing activities
Repayment
ofbank loans		 (52,581) (7,256)
Net cash used in financing
activities (52,581) (7,256)
Net (decrease)/increase
in		 cash and
cash equivalents (165,255) 125,368
Cash and cash equivalents at beginning
ofyear 826,440 701,072
Cash and cash equivalents at end of
year 661,185 826,440

residual v alues over their useful lives on the following ba lives on the following ba
Freehold land and buildings 5%straight
line
Property improvements 25%reducing balance
Computer Equipment 33%straight line
Fixtures and equipment 2596 reducing balance

UnrestrictedUnrestricted UnrestrictedUnrestricted
funds funds
2021 2020
E E
Donations and gifts 330 300

2021 2020
E E
Performance
related grants		 4,286,613 3,535,949
Sundry income 5,503 13,955
Social Enterprise Training Income 46,720 39,457
4,338,836 3,589,361
Analysis by fund
Unrestricted
funds		 206,473 207,662
Restricted funds 4,132,363 3,381,699
4,338,836 3,589,361
Performance
related grants
Welsh Government 1,942,544 1,083,567
Money Advice Service 240,089
Citizens Advice 21,159
Money and Pensions Service 492,884
Cardiff County Council 320,000 360,305
Vale of Glamorgan County Borough Council 154,250 154,250
Department
for Work 8 Pensions		 274,921 660,683
BEIS 985,163 942,896
MND Association 73,000 73,000
Martin Lewis 29,647
Ofgem 13,370
Nationa I Trading Standards Institute 833
4,286,613 3,535,949

UnrestrictedUnrestricted UnrestrictedUnrestricted Restricted Total
funds funds funds
2021 2020 2020 2020
E E
Other income 1,298 3,102 6,435 9,537
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7 Support costs Support costs
Support Governance 2021 SupportGovernance 2020
costs costs costs costs
E E E
Staff costs 3,596 3,596 104,101 104,101
Depreciation 34,189 34,189 17,205 17,205
Property costs- 11,250 11,250 23,085 23,085
Property costs- 64,652 64,652 41,509 41,509
Telephone 74,379 74,379 58,766 58,766
Printing,
postage
8 stationery 20,872 20,872 20,504 20,504
General
insurance 13,515 13,515 3,306 3,306
Equipment &
software
rental		 136,584 136,584 107,512 107,512
Books &
publications 25,956 25,956 12,629 12,629
Mortgage interest
8 bank charges 11,475 11,475 11,873 11,873
Legal 8
professional 12,983 12,983 11,645 11,645
Other office
overheads 2,115 2,115 27,748 27,748
Audit fees 4,500 4,500 4,500 4,500
Trustees'
expenses 23 23
Other
governance costs 238 238
411,566 4,523 416,089 439,883 4,738 444,621
Analysed
between
Charitable
activities 411,566 4,523 416,089 439,883 4,738 444,621

Employees
2021 2020
Number Number
120 112
Employment costs 2021 2020
E
Wages and salaries 2,752,519 2,320,436
Social security costs 223,790 179,158
Other pension costs 91,831 72,495
3,068,140 2,572,089
were:
2021 2020
Number Number
E60,000 - E70,000 1 1

Tangible fixe d assets
Freehold Fixtures Total
land and and
buildings equipment
E E
Cost
At 1 April 2020 315,000 189,471 504,471
Additions 90,431 90,431
At 31 March 2021 315,000 279,902 594,902
Depreciation and impairment
At 1 April 2020 18,375 117,603 135,978
Depreciation charged in the year 15,750 18,439 34,189
At 31 March 2021 34,125 136,042 170,167
Carrying amount
At 31 March 2021 280,875 143,860 424,735
At 31 March 2020 296,625 71,868 368,493

FOR THE YEAREVDEO31 FOR THE YEAREVDEO31 FOR THE YEAREVDEO31 FOR THE YEAREVDEO31 FOR THE YEAREVDEO31 NARCH2021
11 Debtors
2021 2020
E E
Amounts falling due within one year:
Prepayments and accrued income 641,748 87,940
12 Creditors: amounts falling due within one year
2021 2020
Notes E E
Bank loans 14 7,923 15,832
Deferred income 15 131,695
Accruals and deferred income 82,200 26,497
221,818 42,329
13 Creditors: amounts falling due after more than
2021 2020
Notes E E
Bank loans 14 216,065 260,737

14 Loans and overdrafts Loans and overdrafts
2021 2020
E E
Bank loans 223,988 276,569
Payable within one year 7,923 15,832
Payable after one year 216,065 260,737
Amounts included
above which fall due after five years:
Payable by instalments (180,640) (190,839)
2021 2020
f E
Other deferred income 131,695
2021 2020
E E
Balance brought forward 84,558
Amount received in the year 4,418,308 3,465,551
Amount released in the year (4,286,613) (3,550,109)
Balance carried forward 131,695
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Unrestricted Restricted TotalUnrestricted TotalUnrestricted Restricted Total
funds funds funds funds
2021 2021 2021 2020 2020 2020
E E E E E E
Fund balances
at 31 March
2021 are
represented by:
Tangible assets 424,735 424,735 368,493 368,493
Current
assets/(liabilities) 581,012 500,103 1,081,115 545,702 326,349 872,051
Long term
liabilities (216,065) (216,065) (260,737) - (260,737)
789,682 500,103 1,289,785 653,458 326,349 979,807
2021 2020
E E
Within one year 68,012 36,080
Between two and five years 117,988 145,096
186,000 181,176

company,
in the event ofthe company

required
not exceeding E1.		 company,
in the event ofthe company

required
not exceeding E1.		 being wound
up,		 such amounts
 as may be
22 Cash generated
from operations		 2021 2020
E f.
Surplus for the year 309,978 282,053
Adjustments
for:
Depreciation
and impairment		 oftangible fixed assets 34,189 17,205
Movements
in working capital:
(Increase)/decrease
in debtors		 (553,808) 28,345
Increase/(decrease)
in creditors		 55,703 (44,277)
Increase/(decrease)
in deferred		 income 131,695 (84,558)
Cash (absorbed
by)/generated		 from operations (22,243) 198,768

23 Analysis ofchanges in net funds
At 1 April Cash At 31
2020 flows March
2021
E
Cash at bank and in hand 826,440 (165,255) 661,185
Loans falling due within one year (15,832) 7,909 (7,923)
Loans falling due after more than one year (260,737) 44,672 (216,065)
549,871 (112,674) 437,197