Registered number: 04212031
Charity number: 1089052
DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
UNAUDITED
TRUSTEES, REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
*ADFRAWPL'
1211112024
COMPANIES HOUSE
A10

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
CONTENTS
Page
Reference and admlnl8trative detall8 of tho company. Its Tru8tee8 and advlsern
Trust•e8' report
Independent •xaminef8 report
10- 11
Statement of flnanclal actlvltle8
12
Balance sheet
13
Statement of cash flow8
14
Notes to the flnanclal statements
15-29

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE COMPANY. ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2024
J Wade. Chair
D Gaze
S Beevor
P Norman. Treasurer (appointed 20 April 2023)
H Legge-Bourke, T￿aSurer (resigned 20 April 2023)
C Sargisson {appoinled 1 October 2023)
S May (apwinted 10 January 2024)
J Glenn (resigned 31 May 2023)
M Morse MBE (resigned 14 November 2023)
C Ellis (appointed 25 June 2024)
Company regl8t•red
number
04212031
Charlty registered
number
1089052
Registered office
Diss Thetford and District Citizens Advice Bureau
Shelfanger Road
Diss
Norfolk
IP22 4EH
Company 8ecretsry
K Joyce
CEO
A Griffiths
Accountant8
Larking Gowen LLP
Chartered Accountants
Faiers House
Gilray Road
Diss
IP22 4WR
Page 1

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company Ilmited by guaranteg)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE COMPANY, ITS TRUSTEES AND ADVISERS
(CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Bankers
Barclays Bank plc
14 Markel Hill
Diss
Norfolk
IP22 4EH
Shawbrook Bank
Lutea House. Warley Hill Business Park
The Drive
Great Warley
Brenlwood
Essex
CM13 3BE
Red￿￿0d Bank
Suile 101, The Nexus Building
Broadway
Lelchworth Garden City
Hertfordshire
SG6 3TA
Nationwide Building Society
Nationwid8 House
Pipers Way
Swindon
SN38 1 NW
Page 2

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
TRUSTEES. REPORT
FOR THE YEAR ENDED 31 MARCH 2024
The Truslees present their annLJal report together with the financial statements of the company for the 1 April
2023 to 31 March 2024. The Annual report serves the purposes of both a Trustees, report and a directors, report
under company law. The Trustees confirm that the Annual report and financial statements of the charitable
company comply with the current statutory requirements, the requirements of the charitable company's
governing document and the provisions of the Statement of Recommended Practice {SORP) applicable to
charities preparing their accounts in accordance with the Financial Rewrting Standard applicable in the UK and
Republic of Ireland (FRS102) (effective 1 January 2019).
Since th8 company qualifies as small under section 382 of the Companies Act 2006, the Slrategic report
required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors,
Report) Regulations 2013 has been omitted.
The company is commonly known as Citizens Advice. Diss Thetford and Districl, or CADAT.
We are pleased to present our accounts narrative, which summarises our 2023124 perfomance and outlines
the stralegic use of the recent legacy donation lo Citizens Advice Diss, Thetford & District (CADAT). This
generous contribution marks a transformative moment for our organisation, enabling us to expand our impact
and deepen our commitment to the community.
This year, due to our focused strategic review and direction, clear funding strategy, careful resource
management, and continued investment in our people, we have delivered significant value and impacl for our
local communities. In financial terms, these activities resulted in a small surplus for the year. This has been
achieved against a backdrop of a challenging economic climate and a tumultuous political landscape. We know
that we will have to work even harder in coming years to ensure our sustainability.
The substantial legacy received post-year end provides us wth the opportunity to build on our expertise and
achieve Iransformalive change for our communities, above and beyond the accomplishmenls of 2023124.
Objectives and activities
a. Our purp08e
We improve the lives of all those in our community by resolving challenges wilh a 'no barriers, approach to
support, guidance and insight,
Whatever It Takes - We believe everyone is important in our community, so we take an extremely person
centric approach to every challenge we are asked to help resolve.
We work together, hand in hand with our clients lo seek the best next steps,. providing confidence in our support
and empowering our community with the depth and detail of our re*arch.
We are a local charity providing general advice on any given issue and further specialist support in Benefits,
Debt, Energy, Housing, Crisis and Employment. Overlaying individual advi￿ needs is the overarching impact
Socio-economic deprivation places on our community's mental wellbeing. which we are committed to improving
through our reach, impact and quality of advice. Our advice is provided with compassion, knowledge and
understanding by our expertly trained volunteers and staff across multiple channels via in-person, telephone
and email.
Our alm8 and objective8
Sustainability.. achieve sustainability driven by income diversification and cost control guided by a clear
funding strategy
Page 3

DISS, THETFORD AND OISTRICT CITIZENS ADVICE BUREAU
{A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Objectives and actlvltle8 (continued)
Advice: our communities will be provided with free, impartial and quality advice that is timely, relevant and
based on the person, organisation or situation.
Ro8earch & Advocacy: in partnership and collaboration v48 will provide opportunities and platforms for
community Vol￿ and influencing captured and monitored via feedback, data, engagement and research.
Communlty led and Partnership.. We will always seek to improve and enhance our 8ervice8 and activities
through community engagement and working in partnership and collaboration.
Innovation and data.. our approach will seek to do things better or differently, tracking trends or pattems to
predict and improve oulcomes.
People: support and develop our people and community giving them the confidence and skills to navigate and
thrive.
Our service provides generalisl advice in finance. welfare benefits, employment, housing, family & personal
matters, immigration & nationality, health, education and discrimination. This is provided through in-person and
telephone appointments, advicEline and email advi￿ requests.
Achievemonts and perfomiance
Sustainability: fundlng and Income
We have developed a five-year strategy, placing a clear focus on our sustainability through income
diversification and generation going forward guided by a focused funding strategy and KPI monitoring on a
quarterly and annual basis.
We have referred to the guidance contained in the Charity Commission's general guidance on public benefit
and complied with the duty in Section 4 of the Charities Acl 2011 when reviewing our aims and objectives and
in planning our future activities. In particular. the Trustees consider how planned activities will contribute to the
elms and objectives they have set.
b. Revlew of activities
Porfomiance
Our core activity increased further in 2023124 serving just under 12,000 individual clients, reflecting the
continuing impact of the cosl-of-living crisis on our community.
Key activities and issues relate to accessing benefits, debt and utilities.
Specialist projects and initiatives are meeting and delivering against expected service levels and targets.
Demand for energy advice continued to be a significant area of demand due to the cost of living and energy
prices.
Demand for specialist welfare advice for the Big C continues to outstrip capacity and further funding is being
sought.
Our volunteer network remains key to providing our core advice, and we've been suc￿Ssful in attracting and
recruiting new volunteers and NEDS to the organisation.
Page 4

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and perfomianco (contlnued)
Strategic Allocation of Legacy Funds: Six Pillars of Focus
Our approach to utilising the legacy that was received after the year end is driven by a focus on local
community support, collaboration, innovation, and sustainability. We have identified six key pillars Ihat will
guide our actions over the next f ive years, ensuring that this donation is leveraged to its fullest potential to drive
long-term, meaningful change.
Corn Advico
Continue lo provide free impartial quality advice and guidance to 811, on anything. Using data, we drive change
in our communities.
Be the voice for our community, taking a collaborative and proactive approach to improve lives.
Money Guidance
We will enhance our debt and money management seNices to provide comprehensive support for individuals
facing financial challenges. By expanding our team of financial advisors and developing robust educational
programs, we aim to equip our community with the knowledge and resources ne￿$sary for financial stability
and independence.
Energy Advice
As energy cosls continue to rise and environmental concerns grow, our commitment lo offering energy advice
is more critical than ever. We will provide resources lo help our community manage energy expenses, adopt
sustainable practices, and participate in workshops focused on energy efficiency, in partnership with local
organisations.
Employment Advlce
We will continue to provide and strengthen our volunteer nelwork volunteers across our organisation to build
skills, provide meaningful opportunities and harness the power of volunteers to create value and impact.
Employment is a cornerstone of economic security, and we are dedicated to strengthening our employment
advisory services. This includes offering job search support, skills development programs, inleNiew
preparalion. and advocating for fair employment practices to ensure that everyone has access to meaningful
V￿rk opportunilies.
Welfare & Beneflt8
To address the complex needs of our community, we will expand our specialist welfare and benefits services.
This includes offering more in-depth support in areas such as housing, benefits, and legal aid, helping
individuals navigate diff icull circumstances and access essential resources.
Page 5

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guaranteè)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and performance (contlnued)
Health and Wellbelng Support
We'll continue to provide collaborative community support that enhances and improves people's lives and
seeks to provide holistic and preventive support.
A five-year plan:
This legacy allows us to embark on a comprehensive five-year plan designed to strengthen and expand our
services across these six pillars which will focus on:
Building capacity within each pillar ensuring we have specialist skills and knowledge. We'll enhance our
infrastructure and invest in training programs to broaden access to our Servi￿$.
Build on current projects and introduce new initiatives, such as launching community education programs
on financial literacy and energy efficiency, and establishing sustainable affordable food hubs
Conduct thorough evaluations of our programs based on community feedback and impact assessments.
Adapting and reviewing our strategy and objectives to meet emerging needs and ensure our services
remain effective and relevant.
Achieve sustainability for initiatives and aim for grovrth. Our goal is to establish self-sustaining models
for each pillar, supported by strong communily partnerships and ongoing investment in innovation and
outreach.
Looking Ahead
This legacy is not merely for maintaining our existing services,. il represents an ambitious commitment to our
community's long-lerTn well-being. We are dedicated lo working collaboratively with local partners to make a
substantial impact and drive positive change. With this transformative support, we are better positioned than
ever to fulfill our mission and make a lasting difference in the lives of those Y￿ serve.
Flnancial review
a. Summary
Key focus this year has been:
Upgrading IT infrastructure
Developing focused KPIS to track and monitor income diversification
Addition of a new Direclors with strong strategic, marketing and business development skills.
In 2023124 there was a surplus of £587.707 (2022123.. £852 deficit). The surplus arises from the £575.000
legacy recognised in the accounts and received post year-end. Without this, the results for the year was broadly
breakeven.
b. Going concem
Activities delivered across general and specialist services continue to be in demand across CADAT'S
operational area. Our strategy will be fundamental to our sustainability and future growth. The Board of
Trustees have a reasonable expectation that resource will be available to operate for at least the next twelve
months of these signed accounts.
Page 6

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
c. Reserves policy
At the 31 March 2024 the charity's total funds a￿ £817,492 (2023: £229,785). Of which £242,492 (2023..
£229,785) are unrestricted. £nil (2023.. £nil) are restricted and £575,000 (2023.. £nil) expendable endowment
fund. Free reserves, which are unrestricted funds, excluding designated funds, are £223,470 {2023.. £208,900).
Our reserves comprise of free reserves lo meet cashflow shortfall calculated on a 1.5 month operating cost
figure for 2023-24 (as below) and designated funds calculated to meet any liabilities. The reserves held are in
line with the resen4es policy.
Operatlng Costs: We calculate a monthly operating cost, which is reviewed on an annual basis. We monitor
this to ensure the amount held covers 3 months operating costs on a rolling basis. We have a robust action
plan in place to respond and mitigate should funds dip below required amount.
2023-24 3-month operating cost - £163,242.
The legacy receipl is held in the expendable endowment fund, and its anticipated application is described
earlier in this report.
Structurei govemanco and management
a. Constitution and charitable purpos•
The charity is a limited company incorporated in England and Wales by guarantee on 8 May 2001 and
registered with the Charity Commission on 25 October 2001. The company was established under a
Memorandum of Association which set out the objecls and powers of the charitable company and is govemed
by its Articles of Association.
Our charitable object is to promote any charilable purpose for the public benefit by the advancement of
education, the protection and preservation of health and Ihe relief of poverty, sickness and distress in
particular, but without limitation, for the benefit of the communities within Diss, Thetford and District, and the
surrounding area.
b. Methods of appolntment or electlon of Trustees
Under those Articles. the members of the Board of Trustees are elected at the AGM to serve for a period not
ex￿edIng three years but may be re-elected at the Annual General Meeting. The maximum number of
Trustees is fifteen and the minimum is four. New Trustees follow an induGtion training programme, which
covers their roles and responsibilities, the organisational, operational and legal structure of the charity,
resources and current financial position, future plans and objectives. They will also complete mandatory
training and attend training organised by Citizens Advi￿ and will be invited to participate in other relevant
courses delivered by external organisations.
Page 7

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Structure, governance and management (continued)
. Organlsatlonal structure and declslon-maklng policies
The Trustee Board is responsible for setting the strategic direction of the organisation and the policy of the
charity. The Trustees carry the u5timale responsibility for the conduct of Diss, Thetford & District Citizens
Advice Bureau and for ensuring the charity satisfies its legal and contraclual obligations.
Trustees delegate the day-to-day operation of the organisation to a Management Team, who are assisted by
staff and volunteers. The Trustee Board is independent from management and discharges ils ￿SponSIbl1111eS
through its established committee structure. All committees meel at leasi quarterly, Apart from the
management team committee. the others are made up of Trustees with special interest and skills and relevant
staff and they are the Finance. Fundraising & Risk Committee (including remuneration, audit, risk &
compliance), the People committee (including recruitment, remuneration, health, safety & wellbeing committee,
and the Research & Campaigns Forum. The y￿rk of these groups is reported at Trustee Meetings.
CADAT is expertly supported by a large number of volunteers, many who bring specialist skills and experience
to the charity. The majority have been trained as generalist advisers, but some are receptionists, help with fund
raising, administration, research, campaigning and IT. This contributes to our seNice delivery, professionalism
and is parl of our social capital. Diss, Thefford & District Citizens Advice Bureau is a member of Citizens
Advice, the national umbrella organisation, which sets a framewotk for standards of advice and casework
management, as well as operational and organisational standards and conducts regular audits of the
organisation against these. The organisalion cooperates and liaises with a number of olher charitable and
statutory organisalions on behalf of its clients.
d. Pay policy for key management personnel
The Trustee Board and Senior Management determine and authorise the pay and remuneration of key
management personnel and staff through benchmarking to similar organisalions and consideration of current
inflation against affordability to the organisation.
•. Ri8k management
Our primary purpose is to support those most in need, yet we are working ￿￿thin a climate where the demand
for our ServI￿S continues to increase and there is uncertainty around the traditional funding routes we have
relied to deliver outstanding free advice. Therefore, the highest importance is placed upon the structures
needed to identify, analyse and evaluate the risks that may hamper our purpose. This means we are better able
to accurately develop and deploy the required mitigation strategies, but also correctly approach, innovate and
apply new revenue St￿arnS. funding opportunities and productivity transitions.
We undertake continuous risk assessment, with the approach based on the current and developing key risk
factors. We include risk assessment updates in our quarterly Finan￿, Fundraising & Risk Committee meetings.
In doing so, a comprehensive review takes place involving the Senior Management Team and Trustees.
Page 8

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A Company limited by guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Statement of Trustees. responslbllitles
The Trustees (who are also the directors of the company for the purposes of company law) are responsible for
preparing the Trustees. report and the financial statements in accordance with applicable law and United
Kingdom Accounts'ng Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial year. Under company
law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and
fair view of the state of affairs of the company and of its incoming resources and application of resources,
including its income and expenditure, for that period. In preparing these finanGial statements, the Trustees are
required to..
select suitable accounting policies and then apply them consistently.,
observe the methods and principles of Ihe Charities SORP (FRS 102).,
make judgments and accounting estimates that are reasonable and prudent"
state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any
material departures disclosed and explained in th8 financial statements.,
prepare the financial statements on the going concern basis unless it is inappropriale to presume that the
company will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain
the company's transactions and disclose wlh reasonable accuracy at any time the financial posilion of the
company and enable them to ensure that Ihe financial statements comply with Ihe Companies Act 2006. They
are also responsible for safeguarding the assets of the company and hence for taking ￿asOnable steps for the
prevention and detection of fraud and other irregularities.
Approved by order of the members of the board of Trustees and signed on their behalf by..
P Norman
(Trustee and Treasurer)
Date: 4 October 2024
Page 9

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee>
INDEPENDENT EXAMINER'S REPORT
FOR THE YEAR ENDED 31 MARCH 2024
Independent examinerfs report to the Trustees of Dlss, Thetford and Distrfct Cilizens Advice
Bureau {'th• company.)
I report to the charity Trustees on my examination of the accounts of the company for the year ended 31 March
2024.
Respon8lbllllles and ba818 of report
As the Trustees of the company (and its directors for the purposes of company law) you are responsible for the
preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,).
Having satisfied myself that the accounts of the company are not required lo be audited under Part 16 of the
2006 Act and are eligible for independent examination, I report in respect of my examination of the company's
accounts carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In carrying out my
examination I have followed the Directions given by the Charity Commission under section 145{5){b) of the
2011 Act.
Independent examinerfs statement
Since the company's gross inexlme exceeded £250,000 your examiner must be a member of a body listed in
section 145 of the 2011 Acl. I confinn that l am qualified to undertake the examination because l am a member
of the Inslilule of Chartered Accountants in England and Wales, which is one of the listed bodies
I have completed my examination. I confirm that no matters have come to my attention in connection wilh the
examination giving me cause to believe..
accounting records Y￿re not kept in respect of the company as required by section 386 of the 2006 Act,.
or
the 8ccounts do not accord with those records. or
the accounts do not comply with the accounting requirements of section 396 of the 2008 Act other than
any requirement Ihal the accounts give a 'true and fair, view which is not a matter considered as part of
an independent examination,. or
the accounts have nol been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounting and reporting by charities applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of
Ireland (FRS 102).
I have no concerns and have come across no other matters in connection with the examination to which
attention should be drawn in this report in order lo enable a proper understanding of the accounts to be
reached.
This report is made solely to the company's Trustees, as a body. in accordance with Part 4 of the Charities
(Accounts and Reports) Regulations 2008. My work has been undertaken so thal I might slate to the company's
Trustees those matters l am required to slale to them in an Independent examinerfs report and for no other
purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than
the company and the company's Trustees as a body, for my work or for this report.
Page 10

DISS, THETFORO AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
INDEPENDENT EXAMINER'S REPORT ICONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Signed..
Dated: 4 October 2024
Christopher Yeates FCA DChA
Larklng Gowen LLP
Chartered Accountants
Diss
Page11

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
STATEMENT OF FINANCIAL ACTIVITIES {INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
Expendable
endowment
funds
2024
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
funds
2023
Note
Income and
endowments from:
Donations and legacies
Charitable activitie5
Investments
Other income
8,782
251.657
3.957
136
575,000
583.782
650,219
3,957
136
11,219
. 674,012
309
9,807
398,$62
Total income and
endowments
264,532
398,562
575,000
1,238,094
695,347
Expendlture on:
Charitable activities
251,825
398,562
650,387
696, 199
Total expenditure
251,825
398,562
650,387
696, 199
Net movement In
funds
12,707
576,000
587,707
(852)
Reconciliation of
fund8:
Total funds brought
forward
Net movement in funds
229,785
12,707
229,785
587,707
230, 637
(852)
675.000
Total funds carried
forward
242,492
576,000
817,492
229, T85
The Statement of financial aclivities includes all gains and losses recognised in the year.
The notes on pages 15 to 29 form part of these financial statements.
Page 12

DISS, THETFORO AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
REGISTERED NUMBER: 04212031
BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note
Fixed assets
Tangible assets
10
476
955
476
955
Current a88et8
Debtors
617,757
327,588
117.742
222,869
Cash at bank and in hand
945,345
340,611
Creditors.. amounts falling due within one
year
12
(128.329)
(111, 781)
Net eurrent a880ts
817,016
228, 830
Total assets less current liabilities
817,492
229, 785
Total net 088e18
817,492
229, 785
Charfty funds
Expendable endowment funds
Restricted funds
Unrestricted funds
13
13
13
575,000
242,492
229, 785
Total funds
817,492
229, 785
The company was entitled to exemption from audit under section 477 of the Companies Acl 2006.
The members have not required the company to oblain an audit for the year in question in accordance with
section 476 of Companie5 Act 2006.
The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to
accounting records and preparation of financial statements.
The financial statements have been prepared in accordance with the provisions applicable to entities subject to
the small companies regime.
The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by..
P Nomian
(Trustee and Treasurer)
Date.. 4 October 2024
Page 13

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limlted by guarantee)
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Cash flows from operating actlvltle8
Net cash used in operating activities
100,762
(10, 131)
Cash flows from investlng activitles
Dividends, interests and rents from invesiments
Purchase of tangible fixed assels
3.957
309
(1. 434)
Net cash provlded byl(used In) Investlng actlvltlos
3,957
{1,125)
Cash flow8 from financing activities
Net cash provlded by financlng actlvltles
Change In ¢a8h and cash equlvalont8 In the year
Cash and cash equNalents at the beginning of the year
104,719
111,256)
234, 125
222.869
Cash and cash equivalents at the end of the year
327,588
222, 869
The notes on pages 15 to 29 form part of these financial slatements
Page 14

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
IA company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
General infomiation
The company is a company limited by guarantee, incorporated in England and Wales. Members of the
charitable company guarantee to contribule an amount not exceeding £10 to the assets of the charitable
company in the event of winding up.
Accounting policies
2.1 Bas18 of preparatlon of flnanclal statements
The financial statements have been prepared in accordance with the Charities SORP (FRS 102)
Accounting and Reporting by Charities.. Stalement of Recommended Practice applicable to charities
preparing their accounts in accordance with the Financial Reporting Slandard applicable in the UK
and Republic of Ireland (FRS 102> (effective 1 January 2019), the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
The financial statements are presented in sterling which is the functional currency of the company
and rounded to the nearest £.
Oiss, Thetford and District Citizens Advice Bureau meets the definition of a public benefit entity
under FRS 102, Assets and liabilities are initially recognised at historical cost or transaction value
unless othe￿1$e stated in the relevant accounting policy.
2.2 Going concern
The Trustees have considered the charity's position at the time of signing the financial statements,
including the financial resources of the charity, secured funding and the funding landscape. Further
details are included in the trustees, report.
Based on this, the Truslees have concluded that they have a reasonable expectation that the charity
will have adequate resources to continue in operational existence for the foreseeable future, and at
least ￿e1ve months from the date of signing these financial statements, they therefore continue to
adopt Ihe going concern basis of accounting in preparing these financial slatemenls.
2.3 Income
All income is recognised once the company has entitlement to the income, it is probable that the
income will be received and the amount of income re￿1vable can be measured reliably.
The recognition of income from legacies is dependent on establishing entitlement, the probability of
receipt and the ability to estimate wilh sufficient accuracy the amount receivable. Evidence of
entitlement to a legacy exists wthen the company has sufficient evidence that a gift has been left to
them {through knowledge of the existence of a valid will and the death of the benefactor) and the
executor is satisf led Ihat Ihe property in question v4ill not be required to satisfy claims in the estate.
Receipt of a legacy mu51 be reco9nised when it is probable that it will be received and the fair value
of the amount receivable, which will generally be the expected cash amount to be distributed to the
company, can be reliably measured.
Income tax recoverable in relation to investment income is recognised al the time the investment
income is receivable.
Other income is recognised in the period in which it is receivable and to the extent the goods have
been provided or on completion of the service.
Page15

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accounting policies (continued
2.4 Expenditure
Expendilure is recognised once there is a legal or constructive obligation to transfer economic
benefit to a third party, it is probable Ihat a Iransfer of economic benefits will be required in
settlement and the amount of the obligation can be measured reliably. Expendilure is classified by
activity. The costs of each activity are made up of the total of direct costs and shared costs,
including support costs involved in undertaking each activity. Direct costs attributable to a single
activity are allocated directly to that activity. Shared costs which contribute to more than one activity
and support costs which are not attributable to a single activity are apportioned between those
activities on a basis consistent with the use of resources. Central staff cosls are allocated on the
basis of time spent, and depreciation charges allocated on the portion of the asset's use.
Expenditure on charitable activities is incurred on directly undertaking the activities which f urther the
company's objectives, as well as any associated support costs.
All expenditure is inclusive of irrecoverable VAT.
2.5 Interest receivable
Interest on funds held on deposit is included when receivable and the amount can be measured
reliably by the company., this is normally upon notification of the interest paid or payable by the
institution with whom the funds are deposited.
2.6 Tangible fixed assets and depreciation
Tangible fixed assets costing £500 or more are capitalised and recognised when future eLL)nomic
benefits are probable and the cost or value of the asset can be measured reliably.
Tangible fixed assets are initially recognised at cost. After recognition, under the cost model,
tangible fixed assets are measured at cost less accumulated depreciation and any accumulated
impairment losses. All costs incurred to bring a tangible fixed asset into its intended working
condition should be included in the measurement of cost.
Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value
over their estimated usef ul lives. using the straight-line method.
Depreciation is provided on the following bases..
Long-term leasehold propety
Fixtures and fittings
Computer equipment
1 OQ/• Straight line
200A straight line
330/0 Straight line
2.7 Debtors
Trade and other debtors are recognised at the settlement amount after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trade discounts due.
Page 16

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accounting policies (continued)
2.8 Cash at bank and In hand
Cash at bank and in hand includes cash and short-lenn highly liquid investments viith a short
maturity of three months or less from the date of acquisition or opening of the deposit or similar
account.
2.9 Liabilitios and provisions
Liabilities are recognised vthen there is an obligation at the Balan￿ sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement, and the
amount of the settlement can be estimated reliably.
Liabilities are recognised at the amounl thal the company anticipates it will pay to settle the debt or
the amount it has received as advanced payments for the goods or services it must provide.
Provisions are measured at the best estimate of the amounts required to settle the obligation.
Where the effect of the time value of money is material. the provision is based on the present value
of those amounts, discounted at the pre-tax discount r8te that reflects the risks specific to the
liability. The unwinding of the discount is recognised in the Statement of financial activities as a
finance cost.
2.10 Financial instruments
The company only has financial assets and financial liabilities of a kind that qualify as basic
financial instrumenls. Basic financial instruments are initially recognised at transaction value and
subsequently measured at their settlement value with the exception of bank loans which are
subsequently measured at amortised cost using the effective interest method.
2.11 Operatlng leases
Rentals paid under operaling leases are charged to the Statement of financial activities on a straight
line basis over the lease term.
2.12 Pensions
The company operates a defined contribution pension scheme and the pension charge represents
the amounts payable by the company to the fund in respecl of the year.
Page 17

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
IA company limited by guarantee
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accountlng policies (continued)
2.13 Fund accountlng
General funds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the company and which have not been designated for other
purposes.
Designated funds comprise unrestricted funds that have been set aside by the Twstees for
particular purposes. The aim and use of each designated fund is set out in the notes to the financial
statements.
Restricted funds are funds which are lo b8 used in accordance with specific restrictions imposed by
donors or which have been raised by the company for particular purposes. The costs of raising and
administering such funds are charged against the specific fund. The aim and use of each restricted
fund is set out in the notes lo the financial statements.
Expendable endowment funds represent a legacy vthich fomis part of the capital fund of the Charity.
The fund is expendable endowment insofar as the Trustees have discretion to expend the fund in
furtherance of the Charity's objecls.
Investmenl income, gains and losses are allocated to the appropriate fund.
Income from donations and legacies
Expendable
Unrestricted endowment
funds
funds
2024
2024
Total
funds
2024
Donations
Legacies
8,782
8,782
675,000
575,000
8,782
575,000
583,782
un￿stricted
funds
2023
Total
funds
2023
Donations
11,219
11,219
Page 18

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Income from charltable actlvities
Unre8tricted Restricted
funds
funds
2024
2024
Total
funds
2024
District and County Councils
Bigc
Pension Wise
BigL HTC (Help Through Crisis)
Project Shelf
Hardship
ESF Chances
Energy
Other
100,610
44,275
100,610
44,275
206,665
25,401
21,042
43.500
$4,403
32,551
121,772
206,665
25,401
21,042
43,500
54,403
32,551
15,000
106,772
Total 2024
251,657
398,562
650,219
Unrestricted
funds
2023
Restricted
funds
2023
Total
lunds
2023
District and County Councils
Bigc
Pension Wise
BigL HTC (Help Through Crisis)
Hardship
ESF Chances
Energy
Other
68,867
48,100
68,867
48,100
206, 665
24,024
72,715
62,101
118,394
73, 146
206,665
24,024
72,715
62, 101
118,394
11,485
61.661
Total 2023
178,628
.495,384
674,012
Page 19

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Investment income
Unrestricted
fund8
2024
Total
funds
2024
Total
lunds
2023
Bank interest
3,957
3,957
309
Total 2023
309
309
Analysis of expenditure by activities
Activities
undertaken
directly
2024
Total
funds
2024
Tot81
funds
2023
General Advisory Senlices
650,387
6SO,387
696. 199
Analysis of dlrect costs
Total
funds
2024
Total
funds
2023
Staff costs
Depreciation
Volunteer and staff expenses
Office costs
Premises costs
Other costs
Govemance costs
516.349
479
18.641
52,450
18.559
24,973
18,936
528,437
479
18,562
48,326
35,228
46.473
18,694
650,387
696, 199
Page 20

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Independent examinerfs remuneration
2024
2023
Fees payable to the company's independent examiner for the independent
examination of the company's annual accounts
3,000
3,000
Staff c08ts
2024
2023
Wages and salaries
Social sécurity Costs
Contribution to defined contribution pension schemes
473,403
31,345
11,601
486, 246
31,707
10,484
516,349
528,437
The average number of persons employed by the company during the year was as follows..
2024
No.
2023
No.
24
27
The average headcounl expressed as full-time equivalents was:
2024
No.
2023
No.
14
17
No employee received remuneration amounting to more than £60.000 in either year.
The total remuneration of key management personnel in the year, including employers pension and
national insurance. amounted to £87,564 (2023 - £70,385).
Trustees. remuneration and expenses
During the year, no Trustees received any remuneration or other benefits (2023 - £NIL).
During the year ended 31 March 2024. no Trustee expenses have been incurred (2023 - £NIL).
Page 21

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
IA company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
10. Tangible fixed assets
Long-temi
leasehold Flxture8 and
property
fittings
Total
Cost or valuation
At 1 April 2023
162,129
28,173
190,302
At 31 March 2024
162,129
28,173
190,302
Depreclatlon
At 1 April 2023
Charge for the year
162,129
27,218
479
189,347
479
At 31 March 2024
162,129
27,697
189,826
Not book value
At 31 March 2024
476
476
At 31 March 2023
955
955
11. Debto
2024
2023
Due wlthln ono year
Trade debtors
Prepayments and accrued income
Legacy receivable
40,950
1,807
575,000
117.742
617,757
117.742
Page 22

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
12.
Credltor8: Amounts falling due within one year
2024
2023
Trade creditors
Other taxation and social security
Other creditors
Accruals and deferred income
6,097
8,417
1,971
111,844
16,974
3,959
2, 622
88,226
128,329
111,781
2024
2023
Deferred income at 1 April 2023
Resources deferred during the year
Amounts released from previous periods
27,899
36,476
127,899)
27,899
Deferred incomo at 31 March 2024
36,476
27,899
Page 23

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. Statement of funds
Statement of funds - Cu￿nt year
Balance at
31 March
2024
Balance at 1
April 2023
Transfers
inlout
Income Expendituro
Unrestricted fund8
Designated funds
Unrestricted Fixed Assels
Equipment Fund
Redundancy
Lease obligalions
956
10,000
5,500
4.430
(479)
476
10,000
5,500
3,046
(2,862)
1,478
20,885
(3,341)
1,478
19,022
General funds
General Fund
208,900
264,532
(248,484)
(1,478)
223,470
Total Unrestricted funds
229,785
264,532
1251,825)
242,492
Expendable endowment
funds
Legacies
575,000
575,000
R08trlcted funds
BigL (Help Through Crisis)
Pension Wise
Project Shelf
Energy
ESF Chances
Hardship Fund
Other
25,401
206,665
21,042
32,551
54,403
43,500
15,000
(25,401)
{206,665)
(21,042)
(32,551)
(54,403)
(43,500)
(15.000)
398,562
(398,562)
Total of funds
229,785
1,238,094
(650,387)
817,492
Page 24

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. Statement of funds (continued)
Statement of fund8 - prlor year
Balance at
31 Ma￿h
2023
Balance a¢
1 Apn"12022
Transfers
in/out
Incom8 Expenditu
Unrestricted funds
Designated funds
Unrestricted Fixed Assets
Equipment Fund
Redundancy
Lease obligations
(479)
1,434
955
10,000
5, 500
4,430
10,000
5,500
277
(1, 108)
5,261
15,777
(1,587)
6,695
20,885
General funds
General Fund
178, 633
199,963
(163,001)
(6,695)
208,900
Restrfcted funds
BigL {Help Through Crisis)
Pension Wise
Help To Claim
Energy
MaPS Debt
ESF Chances
Smart Meter G8
Fuel Vouchers
Hardship Fund
Household support
Other
244
24,024
206, 665
(24, 268)
(219,721)
(3, 081)
(119,797)
(1, 183)
(62, 101)
(18)
(78)
(83, 379)
(6, 500)
(11,485)
13,056
3,081
1,403
1. 183
118,394
62,101
18
78
10,664
6. 500
72, 715
11,485
36,227
495,384
(531,611)
Page 25

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. Statement ol funds Icontlnued)
Designated Funds:
Unrestricted Fixed Assets-.
This fund represents the unrestricted fixed assets as these amounts are not readily available to spend
on the charitable objects of the organisation. This is as recommended by the Charity Commission to be
held in the event of closure to meet all our financial commitments.
Equipment Fund:
A designated fund of £10,000 has been sel up to ensure that there is sufficient money to replace
equipment vthen it becomes obsolete or beyond economic repair.
Redundancy Fund..
This represents fur)ds to cover potential redundancy costs.
Lease obligations:
This represents funds set aside to fund the remainder of operating leases.
Restricted funds:
BigL (Help Through Crisis). Tailored support to people in immediate crisis, through planning to improve
their future situation and through working with partner agencies.
Pension Wise.. The organisalion was appointed as a delivery centre for Norfolk and Suffolk for the
Government's Pension Wise guidance seNice.
Project shelf.. Funding awarded by Nourishing Norfolk Fund to develop the Shelf- the Diss Community
Food Hub.
Energy.. Funding awarded to deliver energy advice on a range of topics, from saving money on bills to
smart meters.
ESF Chances.. Supports people back into work by helping them overcome any challenges they are
facing.
Help To Claim.. The Help To Claim Pilot supports people to submit Universal Credit claims either online
or by phone, and helps people to prepare for receiving a single monthly payment.
Hardship Fund.. The delivery of hardship information. advice and 5UPPOrt with an overall objective to
reduce hardship for Norfolk residenls, including FCA accredited help lo reduce debt.
MaPS Debt: The service provides free debl advice to people in the local area surrounding Diss and
Thefford.
Smart meler (Funded by Smart meter in Communities fund).. Raise awareness and provide informalion
about smart meters to low income groups through publicity, one-to-one advice and attending events.
Fuel Voucher.. Funding awarded by Energy Redress to provide emergency prepayment meter fuel
vouchers to eligible clients in Norfolk and Suffolk in fuel povety and at risk of disconnection from their
domestic energy supply.
Household Support.. The Household Support Funds is provided by Norfolk Community Foundation to
provide support in the form of Supermarket Vouchers. These were distributed lo over 250 separate
Page 26

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. Statement of fund8 (continued)
households be￿een November 2021 to April 2022.
Expendable endowment funds
This represent a legacy which forms part of the capital fund of the Charity. The fund is expendable
endowment insofar as the Truslees have discretion to expend the fund in furtherance of the Charity's
objects.
14. Analys18 of net assets between fund8
Analysis of net assets between funds - current period
Expendable
Unre8trlctod endowmenl
funds
funds
2024
2024
Total
funds
2024
Tangible fixed assets
Current assets
Creditors due within one year
476
370,345
(128,329)
476
945,345
(128,3291
575,000
Total
242,492
575,000
817,492
Analy8is of net a880ts between funds - prlor period
Unr8Stricfed
funds
2023
Restricted
funds
2023
Total
funds
2023
Tangible fixed assets
Current assets
Creditors due within one year
955
325,611
(96. 781)
955
15,000
340,611
(15,000) (111. 781)
Total
229, 785
229, 785
Page 27

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
16.
Reconciliation of net movement In funds to net cash flow Irom operating activities
2024
2023
Net incomelexpenditure for the period (as per Stalement of Financial
Activities)
587,707
(852)
Adjustments for..
Depreciation charges
Investrnent income
Increase in debtors
Increase in creditors
479
(3,957)
(600,015)
16,548
479
(309)
(28,514)
19,065
Net Cash provided byl(used In) operating activities
100,762
(10. 131)
16. Analysis of cash and cash equivalents
2024
2023
Cash in hand
327,588
222,869
Total cash and cash equlvalents
327,588
222, 869
17. Analys18 of changes In net débt
At 1 April
2023 Cash flows
At 31 March
2024
Cash at bank and in hand
222,869
104,719
327,588
222,869
104,719
327,588
18. Pension commitments
The charity operatès a defined contribution pension scheme. The assets of thè scheme are held
separately from those of the charity in an independently adminislered fund. The pension cost charge
represents conlributions payable by the charity to the fund and amounted lo £11,601 (2023 £10.484).
Contributions lotalling £1,971 12023 - £2,583) were payable to the fund at the balance sheet date and are
included in creditors.
Page 28

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
19.
Operating lease commitments
At 31 March 2024 the company had commitments to make future minimum lease payments under non-
cancellable operating leases as follows..
2024
2023
Not later Ihan 1 year
Later than 1 year and not later than 5 years
1,015
2,031
1,108
3,323
3,046
4,431
20.
Related party transactions
There are no related party transaclions in the year requiring disclosure.
Page 29