2023-03-31-accounts

Registered number: 04212031 Charity number: 1089D52 DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee) UNAUDITED TRUSTEES. REPOR T AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU IA company limitod by guarantsel coKrENrs Pag8 Relerenco and adminlstratlv• d•talls of the company. Its Tws¢••s and adVI￿rn Trustees. r•port Independ•nt •x*rnln•rfs report 9-10 Stat•m•nt of flDanclal actlvltles 8al•nc• sh••t 12 Stat•m•nt ol cash Ilows 13 Not•8 to th• fln•nclal stat•m•nts 14-28

DISS. THETFORD AND DISTRICT C￿1ZENs ADVICE BUREAU (A ￿n￿Try Ilmlthd by guarantsfj) REFERENCE AND ADMINISTRATIVE D￿AlLs OF THE COMPANY. trs TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2023 TrustO•S M Morse MBE J Wade. Chair S Beevor P Norman, TreagJrer (from 20 Aplll 20rJi lapp(nied 20 April 20Z31 J Glenn (Ie&qr￿d 31 May 20231 H Leqgfr8cvJrke. TreasJJr¢r {unlil 20 April 20231 Ire&orwd 20 April 20231 D Gaze lapFointed 18 January 20231 S Jor￿$ Ireggned 31 May 20221 Company regl•t•r•d numbw 04212031 Charlty reglstor•d numb•r 1089)52 R•glitar•d offl¢• Diss Therford and Dirith Cilizens A(fvKo Bureau Shellanger RoJ Diss Nortolk IP22 4EH Company s•crothry K Joyc• CEO A Griffiths Account•nt• Larking Gowen LLP Chartered Aecounlants Faiers House Gilray Road Diss IP22 4WR 8ankers 8arclays Bank plc 14 Mathet Hill Otss Norfolk IP22 4EH Sha%%brcok Bank Lulea House, Wartey Hill Bugness Park The Driv6 Greai Warfey Brentrod Essex CM13 38E Re{fvK￿lj Bank Suite 101. The Nexus ￿lI￿n9 Broad￿dY Letch%￿rth Gard￿ Cty Hertfordshire SG6 3TA Page 1

DISS. THETFORD AND DISTRICT cfTIzENS ADVICE BUREAU IA company limlted by guarante•) REFERENCE A140 ADMINISTRATIVE DEfAILS OF THE COIAPANY. TRUSTEES AND ADVISERS (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2(Y23 Nationwde Building SoL)"ety Nationwide House Pipers Way Swin<S)n SN38 1NW Page 2

DISS, THETFORD AND DISTRICT cmzENS ADVICE BUREAU (A company Ilmlted by guafanteè) TRUSTEE REPORT FOR THE YEAR ENDED 31 AIARCH 2023 The Trustees present their aMu81 report logether with the financial sratements of the company lor the 1 April 2022 to 31 March 2023. The Annual rewt serves the purFK)ses ol both a Trnstees, report and a directors. report undei company law. The Trusiees confirm that Ihe Annual report aThJ fin￿al statements of the charitable company comply wth the current atutory requirements. the requirements of the charitable c4)mpany's governing document and the provisions of the Siaiemeni of RecommeTrJed Practice ISORPI applicable io charities preparing their aceounts in accordance with the Financial Re[￿ing Siandard aFylb¢able in the UK aTh Republic ol Ireland IFRS1021 leffechv8 1 January 20191. Since tho company qualifies as small undgr secli(x1 382 of the Ccffipan￿$ Act 2LY￿. the Strategic rep)rt roquired ol medium and large e4)mpanies urxler the Crynpanies kn 2C￿ Istrategic R8POrt and Direuors. Report) RegUlati￿S 2013 has been omitted. The company is commor￿Y kno¥￿ as Citizens A(fvi(. Diss Th6trofd aThJ Diricl. or CADAT. Our charitable object is ￿ promote any charilable Iof the public benelii by the advanc8m8nt ol education, tho proleciion and preseNation ol ￿1th and the relief of p)Vèty. sicness and diress in particular, but wlholtt limitation. lor ihe benelii ol the cornmunilies wthin Diss Thèttofd and District. and the surrounding area. Ob￿ctlY•S •fid •¢tl¥lll•• . Our puipo We improve the lives ol all th¢Jso in our community by resdvirKJ thallenges Vith a 'no barriers, approaGh lo support, guidance insght. Whatever li Takes - Wo Wieve everyone Is imFoftant in our c(xnmunity. 80 The take an èxtromely pgrson entric approach to every chdlerMJ8 we are asked io hdp fesolve. We %￿rk together, harKI in hand ¥ith Our dients to seek the be nexi sw.. providing ¢rytridence in our support empov•ering our community with the depth and detail ol our research. We are a IcKal charity providiThJ general advi￿ on any givon issu8 aThl luflhef specialist SLlPPOrt in Bonelits, Oebt, Energy, Hou&ng, Cri's aThJ Employmeni. Ovedaying in(tividual a0￿1¢e needs, is the overarching impacl 50cio.economic deprrvation places on our wmmunity's mental wel1b￿ng. vknith ￿ are committed to improving through our roach. impact and quality of a(fvice. Our advice is provided wth compa￿On, knovledge and understanding by our expertly trained votunteers and staff across multi￿e thannèls via in.person. lelephone and email. Our alms and obJociiv•s Reach- Engag'ng Vith our cfjmmunity and Wing and enabling it's pogiive impact Cullural Identity- Defining our culiure, supwting our people and representing place Suainability- Reima9ng our future tor long teim suainility. Our service provid￿ ggneralisi athic* in linance. Mellare benetits, eM￿0yrnent. k)u￿r￿J, lamily & pe￿n81 matters, immigration & nationality. health, educatil￿ and discriminab￿. Ttus is provided through in￿rs￿ and telephone appointments, a(fviceline aThJ email requests. Page 3

DISS. THEfFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company l•mll•d by guarant•e) TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Obpct5ves and activiti￿ {contlnu•d) Our sp¢clali8t s•rvlus Specialist Welfare & Bèrefits Athice to Big C patients Supports'ng pecwe into Employrneni Specialist debt and hardship team providing wrapar(NJTrY surwt Speciali gnergy advice across Norfotk In nPr Financial indusion proiecl in collatrx)r&ion ith Thollord Foojbwth to roligve hardthip and maximi$6 income Initial cri&s support aThl lurther SUFPtyt to build feslierte Specialist Penon advice a¢ro3s East Angfia in Partnethip CENCA IC8ntral Ea crtIze￿ Advice) AchS•v•m•nts and p•rf¢rm•nc• . Publlc b•n•ftt We have develcy8d a live.year stiategy, a dear lo￿4 cfft our sustainaknlity aThJ tho dgvelopment and implementation ol a three-way funding strai¢gy.' Core ineome Fundraising and Comrnercialisaiion Prqects Our stratègic aims are measufed against KPI targets on a quarterly basis and rèvieTd annually lo assw ov8ro11 irnpa￿, performarTh. risk and the suiiabilty of our appro8L to meeling these aim& We have referred to the guidan￿ contained in ihe Charity Commissicm's general guidance on public benelil and complied with the duty in Se￿10n 4 of the Charities Acr 2011 vthen revie%ving our aims and objedivgs and in planning our futu￿ activities. In paniculai, the TnJstees cowder plan￿d a￿l¥ll1e$ will contribute to the aims and ¢)bjeciives they have set. Page 4

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company Ilmltod by guarant￿> TRUSTEES. REPORT {CONTINVED) FOR THE YEAR ENDED 31 MARCH 2023 A¢hhv•me￿ and porfomiance (conilnu•d) b. Revl•w ol actlvltlos P•rfomMnc• Oui activity increased lunher in 2022123. seThing 2,874 ￿le dients. aThl 11.646 across all seThices. retlething the impath ol thè co￿.11vIng Cfi$S on our ccrfnmunsty. Key activitigs and issues Telate to accesgng ber￿fIts. debt and ulilibes. Thé I￿reaSed shtft to utilitiès support reflects issues people laced 8rouThJ or￿rg￿ c￿s. a p'cture we saw naiionally. All specialist prq'ects are meeling and deliveFing againsl expethed soplice levels and targ8ts. t)emand lor energy a¢fvice ￿ntInued lo rise exponentially over ihe project due io ihe c¥)st of living and energy criws, and this level ol demand not been factored into the project. H￿ver. the budget was able to bg revie￿d to employ lurther stsff as I￿11 as leveraging lurth&r fuThJing elsev+h8r8 lo support dgmand. Demand lor speeialist ￿tar8 l¢x th8 &g C is rthv fArtstripping capacity and lurther funding is beir4J sought. Our volunteer nelvDrk remains the bad(l)LTh of (Njr airè fvice, a￿j challenps remain around continuing to ongage and attract volunleers io the seThice as demaTrJ lor our seThi¢e continues io inuease. Flnanclal r•vhw . Stsmmary Key focus this year has b¢¢n lo review and invest in our lin￿cial ability. a￿1 the aclivity surrr￿ndiftg this is 8ummarised below. The upgrading ol our digital accounts, f#XtsI Review ot roserve amounts and govgmance The addition ol a new Finance Director The creation ol new inwne generation strategy A￿llIon ol a new Trustee with a r￿g commercial baCkgr￿Th1. In 2022123 there was a small defiol 01 £852 {21Y21122.' £7.￿￿). b. Golng conc•rn Activities ddivered across genernl and Sp￿la11S1 servitss lo be in demand acmss CADAT'S operational area. Review of our funding streams develwnent aThJ delivery ol Cmjr Ihree-way strategy wll be fundamental to our sustainatylity and future growth. The Board of Trustees have a reasonable expectation that I8￿ur¢¢ wll be available to operate lor at lea the next ￿p1ve mcmths of these &gned accounts. Page 5

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company limitod by guarantea) TRUSTEES. REPORT ICONTINUED FOR THE YEAR ENDED 31 MARCH 2023 R•s•rvos pollcy Al the 31 Marth 2023 tho charitys total furKts are £229,785 12022: £230.637}. Of vthich £229.785 12022,. £194,410) are unrestricted £nil12022.. £36.22n are rericted. Free r6s8Nes. ￿lch are Unle￿nCIed funds. exduth'ng de%gnated fund& are £208.gxI121r22.' £178,633). Our reserves comprise ol free reseryes to meet cashllow shonfall calwlaied on a 1.5 month cyeratiry cost ligur8 lor 2023-24 las below) and deggnaied lur¥ts car￿lated ￿ meet any liat'lities. The resèrves held are in line with th8 res8￿eS Fdicy. We calculate a monthly ope￿tIng tost. is revie%sd on an annual ba&'s. We monitor this lo ensure the amount held ojvers 34 m￿thS operating costs on a rollin9 b￿.$. We have a robust aciion plan in place lo respond and mitlgalg should lun(Is dip below fequired amouni. 2022.23 34 rnonlh q)erating co* 3 £159.(JJ)- £212.C Structur•J gov•rnanc• and manag•nwnt a. Conltltutlon Thè charity is a limited company irKx)rporaled in England and Wales by guarantee ￿ 8 May 2LK)1 and registef8d with the Charity C(ymmissM on 25 October 2CQ1. Thg ￿1panY was established under Memorandvm ol Asgxialion vknith sei out the e4'e¢ts aThJ Frf)V+WS ol thè charilable cornpany and is tsl)vèmed by its Articles of A&90ciation. b. M•thods ol •ppolntm•nt or •l•ctlon of Tfu•t• Under those Artides. the members ol the Boord ot Tntstees ar8 ele￿ed ai the AGM to serve lor a period n exts8diry Ihrge years but may b6 re.elfjcled at the Annual Gengral Meeting. The maximum number ol Trusteès Is liltefjn and ihe minimum is lour. New Tnjstees follow an induaion training programme, vers their foles ar￿ ieswnsibilities the organisational, operational aThJ legal structure ol ihe charity, resources and curfent linancial pcfy'tion, lutufe plans and 0￿.ectIVe￿ They will also wmplete mandatory Irainiry and attend tfaining ofganised ty Cilizens Advice arKI wll be invited to partiapate in othor relevant courses delivered by exlemJ organisations. Page 6

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee} TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDEO 31 MARCH 2023 Structure, arrfl managermnt Icontlnuod) c. Organlsatlonal stntctur• and d•¢l￿on4Thak1ng pollc The Trustee Board is responsble for settiThJ Ihe strategrc direcon of the organisation arKI the policy of the charity. The Trustees carry the uhimaie Tespon&bility for the conduct ol Diss. Therford 8 DIStn￿ Citizens Advice BLtrreau and for ensuring the tharity satisftes its legal and cOntra￿￿al (￿lI9a￿On8. Trustoes delegate the day.to4ay operation ol thg organisation to a Management Team, Vho afe assisted by stall and volunteers. The Trustee Board is indeperKlent Irom management and discharges its iespon51bilitiès through its established committee sIn￿ture. All committees meet at lèast quarterly. Apart from the manaoement team committee. the others are made up ol TnJst8es w?Ih speoal interest and skills and relevant stall and they are the Finance. Fundraigng 8 Risk Ccrfnmittee linduding remuneration, audrt, risk & compliancel, Ihe Peoplo committ8e linduding recruitment. remunerati¢)n. health, salety & wellbfjing committée, and the Research & Campargns Forum. The ol these groups is reFrfKl8d at Trustee Methings. CADAT is expertly SUFPOrtJ ty a largo nurnbw of vc4unteors. m￿Y brir4J $F￿1￿lISt skills and ex￿rienC0 to the eharity. The maprity hav6 been train&J as generalist a(fvisers. but ￿rne are Teceptionists, help wth lund raising, administration. research, campaigning and IT. This &)ntributes to our seNice delivery, piole￿onalIsM and is pan ol our socral capiial. Lh'ss, Therford 8 D1r1￿ Cilizens thice 8ureau is a member ol Citizens A￿lCo. the nati￿al umbrolla organisation. vthi¢h sets a frame￿rk lor standards of advi￿ aThJ Case￿rk management. as w811 as operational and organisational standards and conducts regLtlar audits of the organisation against these. Th8 Ofganisation &ioperatss Iises Vith a numb8f of other chaiitatrde and statutory or9anisations on behalf ol clients. d. Pay pollcy tor k•y manag•nMffl P•fsonn The Trustee 8oard and Seniof Management determinè aThJ aulhorise the pay arKI remun8faiion ol key management personnel and stsff ihfw benchmarkirs ￿ simikqr orgaNsats"ons and &)nsidefation ol cuir&nt inllation againsi allordabt'lity 10 the Org￿lsai0n. •. Rlsk manag•m•nt Our primary purpose is lo suFg0rt Ihose most in need. yei ￿ are w)rknng within a dimale vthere the demand lor our seryices conlinuos to ir￿Tea$9 aThJ there is ur￿ertaInty around the traditional lunding routes we have rèlied to deliver QLrtstanding Iree athice. Therefore, the highe importance is placed uFon the stiucturès needed to identily, anatyse and evaluate the risks that may hamper our purpose. This means we are better able lo accuratety develop and deploy the required mitl9aiion srraiegies. but also correctly aFproach, innovate and apply new ievenue stroams. luThJing opportunities and prO￿¢￿'v￿ transtr￿s. We undertake cOntinu￿j$ fisk assesgneni, wrth the approach based c4) the CJJfreni and developing key risk factors. We include rFsk assesgmeni UFMJaies in oui quanerly Finance, Fundraisng & Rrsk Committee me￿ingS. In doing so, a comprehensve review takes place involving the Senior Management Team and Trustees. Page 7

DISS. TH￿F0RD AND DISTRICT e￿IzENs ADVICE BUREAU IA company IlmlMd by guarantse) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENOED 31 MARCH 2023 St￿n￿rt of TfUSt••s' rnsponslbllltles The Twstees I￿0 are also ihe direetots of the crynpany for the purposes of company lawl are responsble lor preparing the Trustees. reFon and the linancial atements in accordance wth applicable law and United Kingdom Accounting StaThJards (United KinoYc¥x Generally Accepted Accounting Prathicel. Company law requires the Trustees to prepare linanc3al atements lor each fin8nual yeai. Under company law, the Trustees must n¢X approve the financial statements unless they are satisfied that they give a irue and lair view ol the stat8 ol affairs ol the company aThJ of its inLxYning resourc4s and application ol resourcs, nduding its incc¥ne and expènditurg. lor thai period. In preparing these finanryal at8ments, the Trustees are requifed to.. select suitable accounting policies and then aFPty them congently: observe the methc4Js and prin￿￿eS ol Ihe Chaiities SORP IFRS 1021.. mak& judgmenis and accounting eimates Ihat ale fgasonable and pr￿1,. stste whether applicable UK Accountiry Siandaids {FRS 1021 have Idlowed. subjeci to any material departures disdosed and explained in the linanual statements.. prepare the financial slatements on ihe wng concern bass unfess it Is Inappropfiaie to presume that the ¢ompany will contlnue in bu$'n8 The Trustees are ièsponsble lor kew'ro ad8q[￿8 acoJmts"rwJ ro￿rdS lh are ￿lI1¢￿ent lo show and explain thè wnpany's tfansactions and thsdose ￿th r8asonable ac£uracy at any time thè linanaal P￿110Th ol thè company and enatAe them to ensure that the linanual stalements ctsxply with ihe Ccmpanies Act 2CX)6. They are also rèspongble lor saleguarding the asseis ol the coMp￿Y and herK* lor taking ieasonable steps IOT the prevention and detection ol tra￿￿ and other irregulanties. Approvod by order ol the mombgrs of the bo8￿ ol T￿￿te9$ and &gn8d on their behalf by.. Chair ol Trustees Dale.. 10.10-2073 Pag8 8

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee)

INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2023

Independent examiner's report to the Trustees of Diss, Thetford and District Citizens Advice Bureau ('the company')

I report to the charity Trustees on my examination of the accounts of the company for the year ended 31 March 2023.

Responsibilities and basis of report

As the Trustees of the company (and its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accounts of the company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of the company's accounts carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Independent examiner's statement

Since the company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

1. accounting records were not kept in respect of the company as required by section 386 of the 2006 Act; or

2. the accounts do not accord with those records; or

3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair' view which is not a matter considered as part of an independent examination; or

4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

This report is made solely to the company's Trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the company's Trustees those matters I am required to state to them in an Independent examiner's report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the company and the company's Trustees as a body, for my work or for this report.

Page 9

DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

INDEPENDENT EXAMINER'S REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023

Signed: Christopher Yeates FCA DChA

Larking Gowen LLP Chartered Accountants Diss 18 October 2023

Page 10

DISS. THEfFORD AND DISTRICT CITIZENS ADVICE BUREAU (A ￿MpanY Ilmlted by guarant¢el STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023 Restrlct•d Unrestrlcted funds funds 2023 2023 Total funds Totsi funds 2Q2 Incom• Irom: Donations and legacies Charitable a￿1ville5 Investments Other inwme 11.219 178,628 11.219 674.012 5.971 621,835 1,481 5, 142 9.807 Total Incom• 199.963 695.347 634.429 Exp•ndlturo on: Charitable activilies 531.611 164,588 696,199 Total •xp•ndltur• 531.611 164.Saa 696,199 N•t mov•m•nt In fund• (36.227) 35,375 (8521 (T,&￿￿) R•con¢lllatlon ol funds: Total funds broughi loThArd Nel movèmènt in fu￿1$ 194.410 35,375 230.637 (852) 238,543 (7,906) (36.22n Total fund8 rArrl•d lonv•rd 229,785 229,785 230,637 The Sialement ol financial activities indude5 all gains arKJ losses roc(wised in the year. The notes on pages 14 to 28 lom part ol these tinancial statoments. Page 11

DISS, THETFORD AND DISTRICT CtrizENS ADVICE BUREAU {A company limited by guarantee) REGISTERED NUMBER: 04212031 BALANCE SHEET AS AT 31 MARCH 2023 2023 2LV2 Flxod asso Tangiblè assets 10 Curr•nt •¥s Dèbtofs Cash al bank and in hwid 117,742 89,228 234, 125 340,611 3353 Creditors= am¢)unt$ fallin9 du6 within o yeaf 12 (111.781) (92.716) N•t current •$••t• 228.830 230,637 Total ass•ts l•ss curr•nt Ilabllhl•s 229,785 230,637 Total n•t •iMts 2&1,&37 Charlty lund• Restricted lund$ Unrestricted lunds 13 13 36,227 194,410 Total funds 230.637 Th& company was enMl8d to exemption Ircrfn au(lit uTrJet soctiw 477 of the Ccrfnpanies AQ 20C6. The members have not required the company io obtsin an audrt lor the year in QU￿1￿ In accordance wlh section 476 of C￿panieS Acl 2c￿. The Tiustees a¢kr￿¥￿edge their responsbilities lor coMpl￿r￿j ith the rewirements ol the Act respeu to accounting records and preparation of finanoal siatements. The financial statements have been prepared in accordarK8 *ith th8 provisi￿$ applicablè to entities subject to the small companie regime. The linancial state re approved and aUth(￿l$ed lof issue by the Tru5toos and signed on their behall by.. P Norm ITnJstee and Treasu￿rI Dale.. Pagg 12

DISS. THETFORD AND DISTRICT crrizENS ADVICE BUREAU (A com￿TrY Ilmlt•d by guarant••) STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2023 2023 2022 Cash flows from oporntlng acllvhl•s Net cash used in operating xlivities (10.131) R2.W) C••h flow• from Invutlng actlvltl•s Oividends. interests and rents from investrnenis Purchase of tangible fixed assets 1,481 (1,434) N•t cash {u8•d InYwovld•d by Inv•stlng actl¥ld•s (1.125 Cash flowi from fln•￿￿9 xtlvltl•s N•t cash provld•d by Ilnanclng •ctlvltles Chang• In cash and ca•h •qulval•nt• In th• y￿r Cash arvj cash equivalents al the tginning cl year (11.256 234.125 <21,4811 255,6C Cash and ca•h •qulv•l•nts at th• •nd ol tho y•Ar 234. 125 The notes on pages 14 to 28 lom part of these linancial *atements Page 13

DISS. THEfFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guaranteè) NOTES TO THE FINANCIAL STATEMEP4TS FOR THE YEAR ENDED 31 MARCH 2023 Genoral Information The company is a Lxjmpany limiied by guaraniee. incorporated in England and Wales. Members ol the charitable company guarantee lo contribLrte an amouni not exceeding £10 to the assets ol the charilable company in the event ol up. Accountlng poll¢l•s 2.1 knls of wepaMIl￿ of Ilnanclal The financial statements have been PlepaT￿ in ￿dart ith the Chan'ties SORP {FRS 1021- Accounting iThJ Reponing by Charities.. Statemèni of Rec(#nmended Practice apwlicable to chariti6s preparing their accounts in aLxofdance wilh the Financial RewiThJ Standard applicabl6 in the UK and Rèpublic ol Ireland IFRS 1021 lellethivg 1 January 20191, the Finanoal ReFKJrting Slandard applicaN8 in th8 UK a￿1 Repu￿1¢ ol Ireland IFRS 1021 the Companies Act 20C6. The financial stements are presenied in erting 1$ Ihe fun￿lonal )Jrr￿cY ol the company and rounded to the neaiest £. Diss. Th8tlord Dislricl Cilizens thice 8ureau m•els the d￿￿nitIOn of a public b&n&fit gntity und6r FRS 102. Asseis and liats'lities are initially recthJnised al historical or trans9rtion valug unless otherwise stated in the ielevani accounling Wicy. 2.2 Golng conc•rn The Trusleos have ccffi&dered the chanty's p)sition at the tirne ol ggning thè linancial slalement8, including the linancial resources ol ￿ chanty. secured lunthng a￿1 the fundin9 landsGape. Funher details are included in the liusiees, rewt. Based on this. the Tru6e$ have (Xx￿uded that Ilw hav8 a rgasonat48 expethtion that Ihe charity wll have adequate resoufees to ￿ltInue in operatiw￿l existence lof Ihe Iofeseèable luture, and at least twelve months Irom the date ol ggning tr￿Se financial sratements, they therelore continue lo pt the gC4'ng concem trAsi$ ol accounting in prgparing these financial statements. 2.3 Incom• All inca)me 1$ recognised the wnpany ha5 ernitrement to the incxlme, it is probable that the irttme Y￿11 b6 ieceived and the amoLnt of incg)m8 receivat4e can be measured reliably. Grants are induded in the Statemeni of linanoal activities on a receivable basis. The balan￿ of income received lor speolic puws bur rK)t expen(1od during the ￿n(￿j is shown in the rglevanl funds on the Balan￿ sheet. Where income is received in advance of entitlemeni ￿ receipt, its recogniticffl is deleffed and induded in creditors as defevred irxxme. Where entitlement occu before incorne is received, the inc(xme is aLzwed. Income tax recoverable in relaiion to inve#ment irKcthe is re(X)￿Ised at the time the investment ineome is receivat4e. her inecffie is recognised in the peri(J in it is receivable ￿ io the extent the gcods have been provid￿ or ￿ complets.ffi of the service. Page 14

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company Ilml¢od by guarantee NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Accountlng pollclu (contlnu•d) 2.4 Expondhure Expenthtufe is reeognisèd C￿ is a or o)nructNe c&ligation to transler eGonomi benefit to a third paty, il is prtthble that a transfer ol eo)nomtc benelits 711 be required in sertlement and the amount of the obligation can be measured reliably. Expendilur8 is Cla￿lied by activity. The costs of each auivity ale made up ol the total ol direct costs and shared costs, including support cos invofvgd in undenaking eath acb"vity. Direct Costs attribLrtable to a singlo activity ale allocaied directly to thal adivity. Shared cos wknich contribute to more than one activity and support Costs ar6 not attributable to a gngle auivity are apporéioned bèiwten those activities on a b￿8 consient ith the use ol resources. Central slaff costs are allocated on the ba&s of time spent. and dewe0a1i￿ charges allo¢•ted on thg portion of the assei's use. Expenditure on charitable a￿1vill&S is incurred C￿ directly un￿rtakIng the PAiviti8s vthich lurth8r the ¢ompany's obJec¢ive& as well as any asgooated sur￿￿ ￿￿% All expenth'ture 1$ irKlugv8 of irre¢￿eT￿le VAT. 2.5 Int•r•st r•c•lvabl• Interest on lunds held on depogl is ind￿jed wthen r¢wvable WKI the amrmjnt can bè mea$ur&d reliably by the ¢))mpany; this is ￿miallY UPC￿ notification ol tho inleresl paid or payable by the initUlion wlh whcfft the luThJs arè depw'led. 2.6 Tanglbl• flx•d a•¥•t¥ and d•pr•cl•tlon Tangible lixed asseis costing £5CQ ¢y more are Capitali￿ and recognised %then lulure eo)nomic benefits are prcbable and the cost or value of the assei can be me8sured reliably. Tangible fixed assets are initially recognised at oxt. Alter recogni11￿, under ihe cost model. tangible fixed asseis are rnea￿jred * cost less accumulated depreciation and any a￿UMUlated impairment l¢)sse$. All costs incurred to bring a taryW tixed asset into its interKled I￿rking condition should bè Induded in the measurement of cost. Depreciation is tharged so as ￿ all￿ale tho ¢0 of tsnfft fixed assets less their residual value over their estimated Ltseful lives, using the str8ight-line m8thcKI. Depr￿lath.0n is prOv￿ed on the lollowing baw: LL￿trIe￿ leaseWd ptowty Fixtures and fittings C¢)mputer equipmeni 10% raigM line 20% straight line 33% raighi li 2.7 Debtors Trade and other debiors are recognised at the settlement arn￿nI alter any tradè discount offered. Prepayments are valued ai ihe anM)unt prepaid ol any tradg disc(wnts due. Pag8 15

DISS. TH￿F0RD AND DISTRICT c￿1zENs ADVICE BUREAU (A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEIAENTS FOR THE YEAR ENDED 31 AIARCH 2023 Accountlng pollcl•s (￿ntInU¢d} 2.8 Cash at bank and In hand Cash at bank and in hand indud8s cash and SIM)rt4e￿ highly I￿Uld investments wth a shon maturity ol thre8 months or less ITOrn the datfj of a￿ul$it1￿ ¢y (yening ol the depowt or %milar account. 2.9 Llabilltlos •nd provlslons 'abilities are recogni5ed when there is an ¢￿igation at the Balance sheet dato as a result ol a past event. it is prOba￿e that a iransler of ec£wnic benelit wll bp required in settlement, and the amount ol the settlement can be eimaled reliably. Liabilities are recognised al ihe amouni that th8 ￿l￿panY ants"aw6S it V•ill pay to settle the debt or the amount it has received as a¢fvanced payments lor the or 8eNices it mua provide. Proviyons afe measured ai the besi eimate of the amounts required to settle thg obligion. Where the effeu ol the lime value of money is matenal, the provision is based on thè present value ol those amounts, discounled ai ihe Prfr￿ discouni rate that reflects the risks specific to the liability. Th& un%binth'n9 01 Ihè dis￿1￿1 is rewisod in the Statement ol linancial activities as a linance cost. 2.10 Fln•ncll In•trum•nts The company ￿lY has linartial assets and linaneial liabiliti￿ ol 8 kind that qualily as ba. linancial instruments. 8agc financial In￿rUMents are inrtially rects3nised at transaction valuè ond subsequently measuiwJ al their settlemeni value VTth Ihe excepts'on ol t￿k kjans %thlch are subsequently measured at amortised cost ugng the elloctive Inter￿ melhcé. 2.11 Op•ratlng l•a Renials pard under operating leases are rtbarged to the Statwn¢nt of linwoal activities on a straight line bass over the lease term. 2.12 Pen•lon• The crAnpany Vf*es a delined comritArtityTr pension scPwne and the pension charge represents the amounts payable by the company to the fu￿￿ in respeu of the yeai. Page 16

DISS. TH￿F0RD AND DISTRICT C￿1ZENs ADVICE BUREAU (A c¢)fflpany Ilmlted by guarantoe) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Accountlng pollcles {contlnu•d) 2.13 Fund acc¢)untlng General funds are unreaftcted lurth vthith are aVaila￿e lor us8 at the discrelion ol ihe Trustees in furtherance ol th8 genefal (4'ects"ves of the company and have not bg8n dgggnated for other Purp￿S. Designaied lunds ojnprise unrestricted lunds that havè been set aside by ihe Tiusiees lor partiojlar purposes. The aim and use ol exh designated luThJ is set OLrt in the rK)tes to the linantial statements. Resiricied tunds are lunds ￿1¢h are to be used in accordanc8 %%iih sp8afic rèstrictions imposed by donors or have been raised by the company lor partiojlar purposes. The costs of raisng and administering such lunds are charged against the speolic fund. Thè aim and use of each restficted lund is set out In the ncrtos to th8 fin¥￿81 siatem¢nt& Investment incorne. gains aThJ los￿ are all￿aled to the apwwie luTrJ. Incomo fr¢)m donatlons and1•9acI•¥ R•strl¢t•d Unr•Jtrlct•d funds funds 2023 Total funds 2023 Donatiorbs 11.219 11,219 Res¢rKleo Unres*Ktso luTrYs 2(P2 Total lunds 2L722 2Q2 Donation$ Grants 1,971 4,971 1,971 5,971 Page 17

DISS. THETFORD AND DISTRICT C￿1ZENs ADVICE BUREAU (A Mmpany 11ml￿d by guarant6•1 NOTES TO THE FINANCIAL sTATEME1￿s FOR THE YEAR ENDED 31 MARCH 2023 Incom• from charltable actlvltles Restflctad unr•￿5¢tOd funds funds 2023 2023 Total fund8 2023 Distrith and County Cwnols Bigc Pension Wise BigL HTC (Help Through CrKysl Hardship ESF Chanc•s Energy OiheT 68,867 48.1¢J) 48.11J) 206,665 24,024 72.715 62,101 118.394 n,146 24.024 72.71S 62.101 118.394 11.485 61.661 Total 2023 49S,384 178,628 671,012 Restn¢i80 UN&stitt60 fur 2Lf2 Ttxal funds 2022 2￿2 Disirict and County C￿ne118 8igC Pension Wi86 BigL HTC IHelp Through Crisrsl MaPs Debt Help To Claim ESF Chan￿$ Energy Other 10,L 45, 134 41,705 $5. 134 41,705 186,259 t3,￿5 24,197 IM259 13, 24, 197 57,a51 8& 144 57,851 8a 144 88,410 27,T26 Tots12Q2 17,270 7 14,565 62 1.835 Page 18

DISS. THEfFORD AND oisfRicf ctrizENS ADVICE BUREAU (A company Ilmhed by guaranthel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Inv•stment Incom• Vnrestrf¢Md funds 2023 Total funds Tolai funds 2Lr22 Bank interest 1.481 Tota12Q2 1,481 1.481 An•lysls of •xpendlturn ty •ctl¥hl•• A¢tlvhl•s und•rtak•n dlr8ctly 2023 Total funds 2023 Tot81 lunds General Advisory Seryices 696.199 696,199 642,335 Anaty8ls ol dlr8ct co•t• Total funds 2023 rotai lunds 2a22 Stall costs DepreciatiL Volunteer and slaff expgnses Ollice costs Premises costs Other costs Govemance costs 528,437 479 18,562 484, Itw 7.030 16, 749 35,297 17, 197 ,310 46.473 18.694 696,199 Pag8 19

DISS. THETFORD AND DISTRICT crrizENS ADVICE BUREAU IA company Ilmlted by guarant•8} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Indynd•nt gxamln•fs r8iniin•rati¢)n 2023 2LV2 Fees payable to the cThipany's In￿F*Th￿t examiner for the independent examinati￿ of ihe company s anr¥Jal acts)unts 2,If Stall co•t• 2Q2 Wages and salaries Social security Costs Contrtbution lo delined conlribthion Fengon srtwnes 486,246 31,707 10.484 4￿￿,￿25 27.601 10.583 528.437 484, 109 Th8 averag8 number ol persorts employed by the c4)mFony during the y￿r was as follo¥￿.. 2023 No. 2022 27 25 The averag• headcr￿n1 expressed a$ lull-time equivalents was 2023 2Q2 17 17 No employee received remu￿rat[0n amouniing to more ihan £fy).(￿ in either year. The total remuneration ol key management ￿￿ne1 in ￿ year. i￿4￿ding aM￿0ye{S pension and national insurance, amounted to £70.38512022 - £33.047). Trust•g3' remun•rntlon and •xp8ns•s During the year, no Tfustees received any remuner&on or Olher b￿lIts (2022- £NILJ. During ihe year end8d 31 Marth W23. no Trustee expenses have been ir￿￿ed PLY22- £NILJ. Page 20

DISS. THETFORD AND DISTRICT crrizENS ADVICE BUREAU {A Mmpany limited by guarantse) NOTES TO THE A14ANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2￿23 10. Tangible flx•d assets loatehold FIMuros and WO￿nY flttlngs Total Cost or valuatlon At 1 April 2022 Additions 162,129 26,739 188.868 At 31 Mareh 2023 162,129 28,173 190.302 l)•pr•clatlon At 1 April 2022 Charge lor the year 162,129 26.739 479 188,868 479 At 31 Marth 2023 162,1 27,218 189,347 N•t book valu• Al 31 March 2023 955 955 Al 31 Maraty 2tr22 11. D•btor• 2023 2Q2 Due wlthln on• y••r Trade debtors Prepayments and accrued inc(xne 117,742 89,228 117,742 89,228 Pagg 21

DISS. THETFORD AND DISTRICT crrizENS ADVICE BUREAU (A company limlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2f23 12. Credltors: Amounts falling due wlthln on• y 2023 2Q2 Trade creditofs Other taxation and social security Othw credrtOTS Accruals and delerred income 16.974 3.959 8.115 ,595 111.781 2.716 2023 2W22 Deferred InC￿e ai t April 2022 Resources delorr￿ during the year Amounts released Irom pffjvlo￿ perioys 27,899 (3,059) 13. Stst•m•nt of fund¥ Statwnwrt of fun￿. curr•nt yw 8al•nce at 31 March 2023 Bal•nc• at 1 Aprll 2022 Transfers Inlout Incom• Exp•ndltur• Unr8strl¢t•d lunds D•slgnatod funds Unrestricted Fixed Assets Equipment Fund Redundancy Lea¥e ¢Wigations (479) 955 10.( S5fy) (1.108) S.261 15.7T7 (1.58n Gener* funds General 178.633 199,963 (163.(￿) (6,69S pa￿ 22

DISS. THETFORD AND DISTRICT CtTEZENS ADVICE BUREAU (A wnpany Ilmlwi by guarantw) NOTES TO THE FINANCIAL STATEAIENTS FOR THE YEAR ENDED 31 AIARCH 2023 13. Statem•nt ol funds (u)ntlnwdl Stat•m•nt of fund8- curr•nt y•v (conllnu•d) Balanu at 31 March 2023 Balanc• at I Aprll 2022 Transfern Inlo Incom• Exp0nd•￿I¥ Total Unr•strict•d funds f94.410 199,963 (164.588) 229.ns R•$trIct￿ funds 8ioL IHelp ThroLW Cfisi$I P8nsion Wise Help To Claim Energy Maps Debl ESF Chances Smart Mèttr GB Fuel Vouchers Hardship Fund Househcdd supr Other 24.024 13.056 206.665 3,081 {24,2681 (219.721) {3,081 1119.797) 118.394 62.101 (62,101} (181 18 10,664 72.715 {83,3791 {6.500) {11,485} (531.611) Total of funds 230,637 695,347 (696.199) 229,785 Pag& 23

DISS, THETFORD AND IXSTRICT CITIZENS ADVICE BUREAU IA company Ilmrlod by guarante•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED Jt MARCH 2023 13. Statemon¢ ol funds (continuod) Statem¢nt of funds- prlor yMr &1once al 31 March 2cf22 Transfers Unr•8trfct•d luTrd8 D•slgnat•d fund¥ Unrestricted Fixed Assets Equipment Fund Redundan Lease obligations COVID 19 Recovery F￿d 7, 10.LXXI (T.OW) iO,L 1.&51 (i.w) 277 104, 191 (8,414) {80,(￿) 15.777 G•n•ral funds General Fun¢J 121.886 123. leo (141.r24J T5,311 178.633 Restrlct•d funds BigL (Help Through Crwsl Pension Wise Help To Claim Energy MaPS Debt ESF Chan¢xs 8EIS funding tor soflphones Smart Meter G8 Fuel Vouchers Haidship Fund Volunteer Fund H¢JJs¢hold support 14 12,¢Xkl 101 13,&)5 186,259 (13.075) (ia5,203) (63.￿￿) (86. 741) P3.014) (62,891) 244 13,056 3.081 88, 144 24.197 57.851 1. 183 &51 (351) (& 714) P9.516) (14.693J (4,(XXI) la￿) 18 29.594 25,357 io.eo4 10.LXXI 12,466 511.269 (492. 197) 36,227 Pagè 24

DISS. THETFORD AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 13. SthtemMt ol funds (¢ontInu￿) D•slgna¢•d Funds". Unrericled Fixed Assets.. This lund represents the unreri¢Xed lixed assets as these amOL￿ts are not readily available to spend on the charitable objects ol Ihe organisation. This is as recommend8d by the Charity Commission to be held in the eveni ol ¢1¢￿Ie to meet all our linwoal commitmen Equipment Fund.. A deggnatèd lund of £10.￿￿) has tw) ￿ up io ertsjfe that I￿re is sulfioeni money to rWae• equipment then it becomos C￿5￿￿te or bgyryMI ecor#ynic rewr. Redundancy Fund.. Thi$ r•pie8ent$ lurnls lo cover pcéential rethndan¢y cos. Lease obli9ati¢)ns'. This represents lunds Set a$dè to lurvj ts remaindgr of wrnting leases. Covid 19 Recovery Fund.. In light ol the pandemic, this lund reweseffls tuThJs to allow CADAT lo c￿lIn￿e the core Service ovèr the next twelve monihs. It incorForat6S the Servi¢e t)evelopmenl and Premises lurth hdd proviou51y. The de￿gnation wds removed in the priof pericJ. Restrlcted funds.. BigL (Help Through Crisis).. Tailoied support to people in immedi&e rxisis thrwh planning lo improve their ILrture &tuation and through working with partner agw￿les. Ponsion Wise.. The organisation appointed as a defNery r£ntre for Norfdk a￿1 SLrffolk for the Govemment's Pension Wise guidanee seryice. Help To Claim.. The Help To Claim Pilot SUFpNts people to submil Universal Crththt daim$ eitsr onling ￿ ty P￿)nO, and helps pecple io Pfepare for receiving a m￿hlY payment. Energy.. Funding a￿drded io deliver energy a rar4Jg ol tcycs, from saving mcffley on lylls to smart Meters. MaPS Debt. The service provides flee debt a(fvice to Fcplo in the kxal area surrojnding Diss and Thefford. ESF Chances.. ESF Chanees suFyorts perple bad( into lh￿ overcome any thallerw tw are laong. Smart meter {Funded by Smart meter in C(￿munItieS luThJl Raise awareness and provide inf0rnatiC￿ abwt smart M￿e￿ to l(Y4V irK)me groups through puUi(ity, One-to.￿e advice and attenthng events. Page 25

DISS, THEfFORD AND DISTRICT CThIZENS ADVICE BUREAU (A company lim1t￿ by p￿rantee) NOTES TO THE FINANCIAL STATEMEpirs FOR THE YEAR ENDED 31 MARCH 2023 13. Statem•nt of funds (contlnued) FLto1 Voucher Funding awarded by Energy Redress to provid8 emefgery prepayment meter luel vouchers io eligible clients in Norf¢Jk and SLrflolk in fuel povety and al risk of di￿￿neCtIOn from their domestic energy pply. Hardship Fund The delivery ol hardship inlormation, athice and support W•ith an overall ￿lectIVe to reduce hardship lor Norfolk resdenls, Including FCA accrethted Wp to reduce debt. Volunteer FuThJ.' This is to SUPWn the ¢Os d volunteer expenses and supervisic￿. Household SuFQOrt The Household Support Funds is provided by Norfolk Community Foundation to provide supp)rt in th8 form ol Supermarket V¢wchers. These Vere distributed tt) ov•r 250 separate hc4JsehoJd8 between November 2021 to April 2022. 14. Analys1• of n•t as••ts b•tw••n fund• An4lysl¥ of n•t •u•ts b•t¥M•n funds. ciiri•nt y•ar Restrlct•d UnrnAtrl¢t•d funds funds 2023 2023 Total fundj 2023 Tangible lixed assets Current assets Creditors due within we year 955 340,611 1111,781) 1S,CO) 115.(KKII 325,611 {96,7811 Total 229,785 229.785 Analys1$ ol net ass•ts bfjtw•￿ fund$- prlor y•¥ Toki fvnds 2022 fU￿lS 2Q2 2Q22 Current assets Creditots due within (￿e year 112,526 176.299) 210,827 (16.417J 3.353 (92, 716) Total &S.227 194,410 230,637 Page 26

DISS, THETFORD AND DISTRICT cmzENS ADVICE BUREAU (A CoM￿nY Ilmlt•d by guarantse) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 15. Reconcillatlon ol n•t movemont in funds to net cash Ilow Irom operatlng actlvltles 2023 2LV2 Net expenth'ture for the year (as per Statemènt ol Financial AdNtties) (8521 Adlu•tni•nts for: Depreciation tharges Dividends, interests and rents frc#x invem8nts Increase in debtors Increase in cretiofS 479 1309) 128,514 19.065 7.0 {1,481J (r2,091) 51,486 N•t c••h umd In ¢p•ratlng actlvll (10,131) P2,SIS2J 1& Analy•li ol c••h and cuh •qulval•nts 2023 2Q2 Cash in hand 222.869 234, 125 Total cath and ¢a•h •qulv•l•ntS 222.869 234, 125 17. Analy•l• of Ghanges In not d•bt At 1 Aprll At 31 March 2023 Cash ai bank and in hand 234.125 (11256) 234,125 {11,256) 222,869 18. Pensl¢)n commltm¢nts The charity operates a defined LXJntrib￿l￿ pensicffl scheme. The assets of the scheme are hgld separately from those of the charity rn an indepeThJently aniniered fuThJ. The pension cost chargè represenis cvntribut1￿S payable by tharity to the furKI aThJ amourted to £10.48412022 - £10.583}. Contributions toralling £2.$83 (2022 - £2.1961 paY￿e tt) the fuThJ at the balance sheet date arg included in creditors. Page 27

DISS. TH￿F0RD AND DISTRICT CITIZENS ADVICE BUREAU (A compjny Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2tr23 19. Op•ratlng lease ¢offlml¢m•nts At 31 Marth 2023 Ihe eompany had ctNnmitments to make fulure minimum lease payments under non- cancellable operaling leases as lollov+S.' 2a22 Not later ihan l year Later than 1 year and not laler than 5 yèars 277 3,323 4,431 2T/ R￿al•d party tranSa￿lon8 There arè no related paty tra￿ctIonS in th8 year requiring (Isdowre. Page 28