citizens advice Central Dorset Ongoing Challenges Annual Report 2023- 2024 dtlzens ## **Contents** **Chairman’s Report Chief Officer’s Report Treasurer’s Report Summary of the year Research and Campaigns** **Projects From our volunteers** **The Value of Volunteering at Citizens Advice Supporters and Trustees How to get help** **Page 4 Page 5 Page 6 Page 7 Page 9 Page 14 Page 13 Page 15** We give people the knowledge and the confidence they need to find their way forwards - whoever they are, and whatever their problem. The aim of Citizens Advice Central Dorset is to provide the advice people need for the problems that they face and flowing from this, the improvements of policies and practice that affect their lives. Our core principles are to: - value and respect diversity, promote equality, - challenge discrimination and unfairness, work together and value the contribution of colleagues. We give free, confidential, independent and impartial advice to anyone, regardless of age, disability, ethnic origin, gender, race, religious belief or sexual orientation. 2 ## **Chairman’s Report** I am pleased to report that the last year has been a successful, whilst challenging, time for Citizens Advice Central Dorset. We have seen ongoing increases in demand for our services and the issues raised by clients have become more complex. However, we have a well-earned reputation of helping those in need and have become a “first point of call” for those facing problems. This reputation is founded on the excellent advice and help given by our “brilliant band” of staff and volunteers, and I would like to thank them for their continued hard work and commitment. We believe that demand for our services will continue to increase and that this may impact on our capacity. We will, therefore, be looking at a number of initiatives to enable us to increase our capacity and help meet future demand. As an organisation, we are also proud of our achievements with our research and campaigns work. We have seen a number of successes in this area, which have helped address inequality and lead to improvements in national and local policy and practice. Contrary to the belief of many, we are a charity and do not receive any direct funding from central government. We, therefore, fully rely on grants and donations from individuals, charities and local organisations, including Dorset Council. We are grateful for their continued support in helping fund essential services. Finally, we have, over the last twelve months, seen some of our long serving staff and volunteers decide to retire, including my predecessor Adrian Goldsack. It would be amiss of me not to acknowledge their dedication to Citizens Advice and their valuable contribution in helping make Central Dorset the organisation it is today. **Stuart Dawson, Chair of Trustees** 3 ## **Chief Officer’s Report** The past year has been extremely challenging, both for our clients and for our expert team of volunteers and paid staff. Our clients continue to struggle with the cost of living crisis, driven by increases in food, energy, and housing costs. Demand for housing still outstrips supply and high rents mean that private accommodation has become unaffordable for many Dorset residents . However, despite the significant challenges facing our community, our team has responded incredibly well and have achieved some extraordinary outcomes for clients. Whether it is debt advice, support with welfare benefit applications, help with consumer issues, or any of the other myriad areas we cover at CACD, our teams continue to provide an amazing service of which I am very proud. It should be noted that our paid staff and volunteers have also been affected by the cost of living crisis and that they have been under pressure both from the increase in demand for our services and also the increase in complex cases that clients bring to us . More and more people want advice about interrelated issues, as well as more urgent problems. Our staff also regularly support clients who are suffering with complex mental health conditions which can present extra challenges. I want to express my sincere thanks to all of our staff for their hard work and dedication to achieving positive outcomes for clients in these difficult times. Our clients, partners and stakeholders have all expressed their gratitude for our work during the last year.. The impact of that work on the local community cannot be overstated. As the cost of living crisis has continued to bite, supporting clients to achieve financial outcomes has been vital. In the 2023/24 financial year, our team helped clients achieve over £6.7m in welfare benefits and other income gains, representing a 26% increase on the previous year. The direct impact of this extra income for our clients means that bills can be paid, food can be bought, and families can remain in their homes. Increases in financial wellbeing and support can then lead to further fundamental positive changes. In 2023/24, our specialist projects continued to target those most in need, for example, our Ukrainian Refugee Project has supported Ukrainian refugees with expert employment support and casework, while our Macmillan project has continued to support those with a cancer diagnosis. Our new GRT project is helping to support the Gypsy, Roma, and Traveller communities by visiting families where they live and giving a voice to that community. I would like to thank all our funders and stakeholders that make this work possible. This year also saw some significant staffing changes, with a number of trustees and key members of staff retiring. Adrian Goldsack stepped down as Chair of Trustees and David Collins stepped down as Treasurer at the August board and I would like to thank them both personally for their immense support over the years. Despite these internal changes, our service remains resilient and committed to serving the most vulnerable members of our community. **Daniel Cadisch, Chief Officer** 4 ## **Treasurer’s Report** Central Dorset CA continued to deliver strong financial performance, recording a surplus of £56 thousand in the year to March 2024, despite the ongoing pressures on our funding and increased demand for our services. Thanks to the tireless work by our team in building relationships and working with a variety of interest groups across the community, we were successful in securing £1.2 million of income during the year, an increase of 4%. Dorset Council remains our key partner, providing 47% of our funding to deliver advice and guidance services across the county together with the other two Dorset Citizens Advice offices. This proportion has increased by 3% compared to last year, reflecting additional funding pots distributed via the Council. During the year we have also increased the size of ‘restricted’ income we receive from contracting bodies to deliver specific projects. Our ongoing work to support Macmillan and NHS clients remain the main contributors, accounting for 12% and 9% of our overall funding respectively. Our key success during 2024 was securing several multi-year agreements, providing greater certainty over funding. Our contract with Dorset Council has been extended for further 2 years, although with no uplift for inflation. Following the success of the Kushti Bok project in supporting the Gypsy, Romany, Traveller community in Dorset, we received a National Lottery grant worth £750 thousand over 5 years to continue this work. We have also secured a further Access to Justice grant from the Ministry of Justice to support the Dorset Employment Unit, worth £500 thousand over 5 years. Our total expenditure for the year remained stable at £1.1 million. Salaries continue to be the major cost element, accounting for 80% of total overheads. Whilst largely reliant on unpaid volunteers, we require a nucleus of paid staff to provide support and oversight as well as deliver specialist projects. The increase in staffing costs by 10% was offset by the decrease in grants paid to other Citizens Advice offices for delivering joint projects and savings on premises cost in relation to our lease in Weymouth Library. At 31st March 2024 we held total reserves of £480 thousand. £63 thousand of this relates to ‘restricted’ reserves, where funds are received for a specific purpose and can only be spent in that area. The remaining reserves of £417 thousand are ‘unrestricted’, meaning that they can be applied for any purpose. Our policy is to keep such funds in reserve to allow the organisation to operate for a period of between three and six months in the absence of any income. At the year end, unrestricted reserves represented 4.5 months of overheads, in the middle of our stated reserve policy range. Overall, our resilient financial results this year, combined with the acquisition of several medium-term projects, provides further confidence in our ability to continue delivering high quality advice in the coming years. **Ivana Ercegovic, Treasurer** 5 ## **Summary of the year** In 2023/24 we helped 7,793 people with 29,892 issues. The overall income gain was £6,765,002 which represents a 27% increase on 2022/23. 26% of our activity in 2023/24 was face to face. 66% of our clients were either disabled or suffering from a long-term health condition. The breakdown of issues in 2023/24 is shown below. The highest proportion of issues we helped with related to welfare benefits. Personal Independence Payment was the top benefit issue, followed by Attendance Allowance. Much like last year, the number of issues related to Charitable support is related to requests for foodbank vouchers and support with applications to the Household Support Fund. **----- Start of picture text -----**
Outcomes 2022-23 2023-24
Income gained
£5,338,802 £6,765,002
for clients:
Reimbursements,
£149,122 £45,247
service and loans:
Debts written off: £433,585 £687,325
Payments
£3,318 £6,164
rescheduled
Other £459,207 £332,438
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Here are some infographics on clients we support **----- Start of picture text -----**
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6 ## **Research and Campaigns** Our Research and Campaigns work is ever more vital as people contact us every day struggling to navigate their way through cumbersome systems, or access much needed support by jumping over numerous hurdles. A key feature is how much of our lives now has to be done online - and how many of us have difficulties with this, not just due to a lack of skills, but inadequate devices, patchy broadband, poorly designed mobile websites, and the sheer frustration of how things work, such as trying to get a new password but needing the old (lost) password in order to do this. As ever our teams have completed a wide range of evidence forms, 657 this year just topping last year’s 655. These forms give us the client story – what happened, who was involved, and what the impact has been for that individual. Two key themes have been: - Problems contacting services and other agencies: for utilities British Gas and Ovo took top prize, and we have also featured many parts of the Department for Work and Pensions, and various local housing associations. - Long delays with the whole process of claiming Personal Independence Payments, from making a claim, to reviews and then appeals – a number of which have taken over a year to be listed for a hearing. I am indebted to our small team of office leads who review their office evidence, and keep their teams up to date: Rachel R and David G at Weymouth, Lee G at North Dorset and Nicola M at Sherborne. But we don’t just look internally, we use our evidence – quantitative and qualitative – to raise the case externally. We’ve engaged with MPs on several issues including access to housing, and the need for benefit uprating to match inflation ( which then happened). We also sent them a briefing on the impact of the closure of local High Street bank branches – of which there are now only 25 in the whole of Dorset. We’ve been out and about presenting information on advice trends, for example at two ‘Food security’ events convened by Dorset Council, and at Wessex Water’s Vulnerability Panel. We’ve talked to a number of local groups - where we also provide up-to-date information on cost of living support - including NHS staff, Steps2Wellbeing, the Volunteer Centre team, Town Councils, the U3A , WIs, food banks, and others. Ensuring our teams can see that local evidence gets picked up at a national level is also important, and our Weymouth office had two significant visits in August 2023: Staff from the Department of Levelling up, Housing and Communities talked to the team about the Renters (Reform) Bill which (at that time) was making its way through Parliament. The discussion lasted two hours and included several case studies. Maisie Gibson from national Citizens Advice talked about issues relating to the Energy Bill Support Scheme, in particular the problems for those without a direct relationship with a utility company who missed out on the Government help provided over the winter of 2022/23. Maisie subsequently ran a workshop at our very successful team Away day in March 2024. continued ... 7 We also achieved national press coverage in February 2024* on a very troubling issue: several patients ‘sectioned’ - and therefore detained - in a mental health unit were required to attend the Jobcentre in person, either to verify information or, in one case, to check and agree their ‘work search’ commitment. This led to a meeting with senior DWP managers and assurances that other options for claimants in this situation were available, such as DWP staff visiting the unit, but sadly a recent case (August 2024) suggests this problem is not yet resolved. We also continue to promote information through a range of channels, often as part of things like national Consumer Week and Scams Awareness Week; in the latter, Rachel did an excellent radio interview for Keep Radio on how to spot and avoid scams. National Citizen Advice continue to use our data and ‘client stories’ to raise awareness of many issues; a big focus this year has been on those with ‘negative budgets’, i.e. their income can no longer cover their essential costs. Citizens Advice data is well respected by external partners both in government and others, and of course it all starts here, with our advisers seeing and recording our clients’ experiences on a daily basis. ## **Caroline Buxton, R & C Lead** Great news. We have expanded our social media presence. You can now find us on: Instagram - @centraldorsetca & Facebook - Citizens Advice Central Dorset Please come and join our community to find out more on the latest news! 8 ## **Projects** ## **Macmillan Support** The Dorset Macmillan Citizens Advice Service is funded by Macmillan Cancer Support to deliver advice across Dorset to all people affected by cancer (patients, carers and family), providing specialist welfare benefits advice, maximising incomes, helping to complete applications, prepare reconsiderations & appeals, access charitable grants and signposting. The service can offer advice and support via telephone, email, face to face and some home visits. As Macmillan professionals we are regularly invited to attend South West Community of Practice meetings to share ideas and learning from across the region. There is also an annual conference. We have access to additional education and training via the Leaning Hub. These are invaluable links with our partner and provide the whole team with in-depth knowledge on both Welfare Benefits and Cancer. ## **Case Study** Mr B and his wife were referred to us last year following his terminal diagnosis. Our team was able to assist Mr B with claims for Employment and Support Allowance, Personal Independence Payment and Council Tax Support. The team then assisted the couple through the managed migration process from Tax Credits to Universal Credit keeping the same levels of income with transitional protection. Unfortunately, Mr B passed away 10 months later but our team has continued to assist his wife by keeping her informed about the run-on payments following bereavement. The team has also assisted her in claiming Bereavement Support Payments and a Household Support Fund voucher. During 2024 we have experienced two of our busiest months ever with new referrals topping 82 in January and 95 in July. We have excellent links and relationships with the cancer nurses at local hospitals as well as the hospices (in patient and community). We have further _I’ve just seen this patient whilst he_ links with social prescribers based in GP surgeries and _was in for chemo. He is full of_ attend Cancer Support Groups to reach clients who are _praise for you and the help you’ve_ on the outskirts of our area. _given him. He thinks you’re brilliant, and really appreciated_ In the first half of 2024 we have have finished supporting _your calm manner, and the way_ 387 clients and gained £2.05m in financial outcomes. _you coped with him being “Fred Flintstone”! When I said I knew you and would let you know, he Extremely supportive and helpful service. I was thrilled. would have not known that a number of services, financial, personal and emotional were_ **Nurse’s** _on hand. Thank you to all of you._ **comment Client Feedback** _Special thanks to the office for putting me in touch with_ — ~~l~~ L _Thank you so much for helping and this team. Your support, kindness and very pleasant supporting me in a period of uncertainty and capable manner helped me to complete and overwhelm on my part complicated forms etc. with a successful outcome._ ~~a~~ 9 ## **Foodbank Outreach Projects** The Cost of Living crisis continues to cause financial distress for local people who struggle to make ends meet as household bills continue to increase, and demand for our advice continues to be in high demand. At food banks across Dorset we continue to deliver a face to face service for those who are struggling to feed themselves and/or their families. Our drop in service and appointments at the foodbank are invaluable to those with hearing and sight impairments, those who require extra support, and other clients who prefer a face to face experience. The lack of support for those with mental health issues means that a wide variety of varying challenges face our clients, most of which we can offer help and support with. ## **Case Study** A client approached our outreach caseworker for help with a PIP review. The client suffered from a stroke, and memory loss, hydrocephalus and diabetes. Our caseworker supported the client with review and due to that support, their PIP award has remained the same as prior to the review. The client was also supported to make an online application for a Blue Badge. Finally, the client needed help to complete an online form (CM54/71) and a physical form (CON1). The client was supported to complete both forms. We also work with the foodbank to ensure that local people can get food parcels when in need. ## **Client Feedback** ## **Case Study** _My adviser is a superstar, caring, supportive, outstanding in so many ways regarding the support she has offered us. Thank you._ Our outreach caseworker was approached by a client suffering with profound hearing loss. The client could not communicate over the phone and also had mobility issues. The Income maximisation assessment identified that the client would be eligible to apply for Universal Credit and Personal Independence payment. The client has been booked in for further support with the PIP2 form and UC-50 forms when they arrive. _Without the help and knowledge from the fantastic staff at CA I know I would never have received the financial help from the DWP. Many thanks to everyone involved._ _Special thanks to the office for putting me in touch with this team. Your support, kindness and very pleasant and capable manner helped me to complete complicated forms etc. with a successful outcome._ _I would like to thank you for your great help & service, something that you don't think about until it happens to you._ 10 ## **Ukraine Project** Dorset has been actively welcoming Ukrainian refugees since the start of the Russo-Ukrainian war in the Spring of 2022. To date, over 1000 Ukrainian citizens have come to the Dorset Council area to seek safety. Citizens Advice has been supporting these individuals with expert advice, information and casework since August 2022, and specialist employment support since August 2023. There is still considerable demand for specialist advice around housing, employment, and benefits and we anticipate that future changes to visa policies will lead to an increase in demand as we look towards 2025. ## **Case Study** ## **Case Study** Two Ukrainian refugees, newly settled in Dorset, were referred to us by Dorset Council since the couple were struggling to navigate the complexities of the UK benefits system. They spoke limited English and therefore had difficulty communicating. With the help of a LanguageLine interpreter, our Ukrainian Refugee Caseworker helped the couple to apply for their NI numbers, older person's bus passes and helped them to submit their application for Pension Credit over the phone with the DWP. Our caseworker then assisted them further with supermarket and food bank vouchers and applied for a Household Support Fund (HSF) grant to assist them with their basic needs. After moving out of hosted accommodation and into a privately rented property, Tanya was not receiving the housing element of her Universal Credit to help cover her rent payments. Due to the shortfall, she had to take out a loan to pay rent. She unsuccessfully tried contacting Universal Credit independently to enquire about the error. Our Ukrainian Refugee Caseworker booked a meeting with Tanya via Google Meet, and he contacted the Department of Work and Pensions on Tanya’s behalf. The caseworker was able to get Tanya’s housing costs verified, as that was flagged as the issue preventing her from receiving her payments. The caseworker asked for payments to be backdated in Tanya’s Universal Credit journal. Tanya has been paid the difference and is now £636.52 better off per month. *Name has been changed to protect identity ## **Employment Support Case Study** A client met the Ukrainian Employment Coordinator - UEC - representing Citizens Advice at a Ukrainian information session run by volunteers at a church in Weymouth. She had good English and had trained and worked as a solicitor. Understanding her qualifications weren't recognised in the UK, she was wondering what work she could do. Working with the coordinator - a variety of skills and experience were defined that would be invaluable in a broader range of jobs. The Ukrainian Employment Coordinator began by revamping her CV to have a broader appeal by focusing on her more generic skills. A range of job adverts were emailed with help with applications to a few - one job offered by the Council really appealed to the client and she was successful with her application. She has subsequently given the UEC’s details to several other Ukrainians who have been helped with a broad variety of job adverts, edited CV’s, cover letters and details of supporting courses - including English language courses and employment training. 11 ## **Glasspool** This year, we have been extremely fortunate to receive funding from Glasspool Charity Trust's new grant program, The Flexible Frontline Fund 2024-2027. We have successfully approved grants for our clients which includes essential household items such as beds, initial rent deposits, carpeting, clothing, shopping vouchers etc, with a flexible approach to meet a wider range of needs and increase grant values. In terms of similar grants there is not many throughout Central Dorset and as a result we have been able to assist many of our vulnerable clients across our respective offices. The process of our client’s application for this grant is making sure we gather all correct information, getting the application authorised, and sourcing the required items. As this whole process is internal the turnaround time for an outcome of the client’s application is still faster than many other charitable grants meaning our clients will have much quicker access for their needs. An additional benefit with Glasspool’s Frontline Funding is that it is able to support those who are vulnerable and have no recourse to public funding. ## **Case Study** Peter had been homeless and waiting on the housing list for 15 years. Due to serious health issues he was able to finally move into a flat. Unfortunately the flat was unfurnished and Peter had to rely on the generosity of his friends for a bed, hoover etc but there were still many things that Peter needed which was unaffordable to him. Peter was advised to come to Citizens Advice for further help. Our adviser did an assessment for Peter’s eligibility for Glasspool and it was approved. Our adviser was able to purchase an air fyrer, TV, kettle & toaster, dining table & chair, coffee table for Peter. ## **Case Study** Sara had recently split from her husband, she has no income of her own and due to her immigration status has no access to public funds. Her ex has moved out but taken with him many of their household appliances. Sara struggled with her finances and relied on food parcels as she is unable to apply for HSF grants. In this case, Glasspool was able to help client purchase some household appliances and some supermarket vouchers *Name has been changed to protect identity *Name has been changed to protect identity ## **Client Feedback** _I am so grateful for the grant. Without this I would not have been able to purchase a new cooker. Thank you so much for this._ _The service provided has been second to none. I can't believe the speed at which everything has been dealt with and the care and understanding shown. Thank you so much._ 12 ## **Newly Qualified Adviser Experience** My experience with Citizens’ Advice (CA) started in December 2023 when I contacted the team to express interest in joining. I wanted the challenge that I felt working at CA could bring. I was warmly welcomed from the outset: from my initial introductory experience in the office, through to interview to train as an Adviser. The training regime started in April with weekly three-hour sessions delivered by Helen in Sherborne. The training was very in depth, there was a lot of reading and work to do, but we were supported throughout with excellent resources and materials to explore. Helen was able to answer any query with her encyclopaedic knowledge. Working in the office one morning a week was hugely beneficial, to build up experience and knowledge and skills. I learnt a lot from working on Reception and helping to triage clients. The office has a very supportive work culture which is great when you’re training. Given the range of issues that CA advises on it can be a bit daunting to feel fully prepared for every client interaction, but it is very satisfying when the capabilities of CA are able to help clients with their problems. I am about to qualify and have been working on Adviceline as well as starting with face-to-face interviews with clients. I enjoy the personal interaction with clients, and honing the analytical skills required to identify problems and offer solutions and I continue to feel well supported and mentored. It’s been a rewarding experience: I’m still learning as I go and look forward to learning more from the team! _I really enjoy working at Citizens Advice and helping I became a volunteer to give to deliver the wonderful service it provides. Also something back, I enjoy meeting working with the lovely staff & volunteers. It is nice to people and have made lovely friends. give something back to the community._ **What our volunteers say** ~~TS~~ _I love being an adviser! I really enjoy being a part of a Everyday is different! great team! I feel so valued._ ~~=~~ fo _Volunteering gives me a sense of purpose and After my retirement, I had a lot of spare time and new skills. Everyone is so supportive of one wanted to contribute to my community. I really another. We all work together collectively as a enjoy being able to help others. I’d say to anyone, team. don’t think about it - do it!_ “TO 13 ## **The Value of Volunteering at Citizens Advice** National Citizens Advice have produced a report (Value of Volunteering at Citizens Advice; 2024) that explores the multifaceted value of volunteering, highlighting both its impact on the organisation and wider economy, and its effect on individual well-being. The total value of volunteering at CA nationally was calculated to be at least £100 million. Unsurprisingly, the report also found that volunteers were instrumental in the delivery of services for the majority of local offices involved in the research. Other key findings from the report: The primary motivation for volunteering at CA is a desire to help others. - Volunteering brings a range of benefits for volunteers themselves and most report a positive experience. - Volunteering was found to impact several areas; personal development and resilience, health and wellbeing, skills and employability and community connections and engagement. - The effectiveness of volunteering is maximised when it is balanced, impactful, inclusive, and when volunteers feel supported and valued. - The CA network is facing challenges in volunteer recruitment, retention and diversity, meaning there is a lot of unrealised potential value. We currently have 144 volunteers working with us at Citizens Advice Central Dorset (CACD). Using the Value of Volunteering tool created by national CA, we have calculated that in just one year our volunteers generate an estimated £1,376,751 in value. This staggering figure highlights the extraordinary work done every day by our volunteers. We want to say a big thank you to all of our volunteers, as CACD simply could not operate without their hard work. Table 1 shows how this figure is broken down into the value of time donated to CACD, the value to the wider economy due to skills developÊment and employability, and the value to the volunteers themselves in terms of health and wellbeing. Table 2 breaks the value of volunteering down by stakeholder. The estimated £75,232 in value to the NHS comes from findings on the mental health benefits of volunteering. In some cases, this may generate extra capacity in the NHS because of a reduction in the use of mental health services. Table 3 shows the benefit generated per volunteer. At CACD, the total value per volunteer is £9,561. As you can see, the majority of the value is generated by the volunteering time in the office. 14 ## **Supporters and Trustees** Every Citizens Advice office is an independent registered charity. Without funding and volunteers, we could not continue to provide our services in the Central Dorset Area. ## **Our supporters** ## **Our Trustees** Our special thanks go to the following for their continued support: - Dorset Council - Blandford Forum Town Council Dorchester Town Council Shaftesbury Town Council Sherborne Town Council - Weymouth Town Council Parish Councils - Access to Justice Foundation - Mr Stuart Dawson (Chair) Mr Christopher Balfe Mr Richard Baker Ms Tabitha Baker Mr Stephen Beare Mr Jean-Paul Dervley Ms Ivana Ercegovic (Treasurer) Mr Peter Green - Mr Kunal Kansara Ms Tracy McGregor Mr Stephen Payne Ms Tashi Warr - Alice Ellen Cooper Dean Charitable Foundation - Big Energy Savings Network - Big 4 Littlemoor - Corton Hill Fund - Dorchester Poverty Action Group - Dorset Healthcare Univesity NHS Foundation Trust - Gillingham Foodbank / Trussell Trust Glasspool Macmillian Cancer Care - Ministry of Justice - Money Advice Service - National Lottery - NHS Dorset ICB - Portland Foodbank - Prince Zeiger Trust - Simon Digby Charitable Trust Vale Pantry - Valentine Trust - Wessex Water - Westham Foodbank Many thanks also to our smaller but no less important individual supporters and donors, whether clients or friends of our local Citizens Advice service. 15 ## **How to get help** Citizens Advice Central Dorset offers free, confidential, impartial and independent advicecbased around our Dorchester, North Dorset, Sherborne, and Weymouth & Portland Citizens Advice centres. Visit our website for more information https://centraldorsetca.org.uk **Dorchester** With outreaches in: 1 Acland Road, Bere Regis Dorchester, DT1 1JW Crossways Maiden Newton advice-dorch@centralca.org.uk Puddletown **Sherborne** With outreaches in: Manor House Cerne Abbas Newland, Sherborne, DT9 3JL Grove Medical Centre advice-sher@centralca.org.uk |**North Dorset**|With outreaches in:| |---|---| |4 Newbury Court,|Blandford Forum| |Gillingham, SP8 4QX|Blandford Group Practice| ||Gillingham Foodbank| ||Shaftesbury| |advice-nd@centralca.org.uk|Sturminster Newton| ||Verwood & Cranborne| - **Weymouth & Portland** With outreaches in: Weymouth Library, Community Venue Great George Street, Portland Hospital Weymouth, DT4 8NN Portland Library Portland Foodbank - advice-wey@centralca.org.uk Wyke Regis Health Centre Royal Crescent Surgery The Bridges Medical Centre Littlemoor Community Centre The Lantern Trust, Weymouth Weymouth Westham Foodbank Dorset Adviceline: 0800 144 88 48 [freephone] 16 Registered in England under Company registration number 4188591 and Charity registration number 1089018 Cornp￿ Re4th1¥￿ Tr*J. Nl B8591 (Eryl)hJ ahd Wales) Charlty Regthtmjn Trkn. LW9018 CMZENSADVLCE CENTRAL OORSrr UMITE (A cOM￿rI¥ Ihmlted by 9uavaMee} TRu*fEÉS' REPORT FINANCIALsfATEMElfrs FOR THE ENDED 31￿mARcH 2024 crr12ENS ADVICÈ tÉNYkAL t>ORSÉT LXM ITEb tONTENTS OF TrIE FINANCtAL 5fATEMEpif5 FOR TTrhE YEAR ENDED 315t MARCH 2024 Repprt ot tr¢ TrvsiE¢5 IthyepethJ¥t AuJit¢rs' ReF#3rt 9-11 12 &31aKe Sl)eet 13 stsiemnt of Cash FkJ4VS 14 Not￿ O) Flwcl31 StateiiiENs 15-24 crrizENS ADVICE CEMFRAL DORSÉY LxMrr£ CHARTfY INFORMATZON FOR THE YEAR EN￿D 3151 MaRCH 2014 TRL￿rEES. Mr A H Go*A¢k (Chair) Mr S AtA5 (apFQNlted 14.2.24 arKI re5i9f+E(F 2&6. ?4} Mr C 8alFe (aFWllted 24.2.24) MrRJBak¥ rSPBe4rE M5 A FI￿%1￿￿ Iie5iwe¢J 7,1123} Mr O A CotliTr5 Mr S C DI￿￿j Mr J-P Dervl MrPDGrtt M5 S. (a)wntel 14.2.24> Dr K Kansara {tyFX)Inted l.11.23} M5 T McGreg Nr & pa5￿ (aptx)intsJ 14.2.24J Nr S F Saypvell (re5bgned 13.W.23) Ms C E steth￿￿ (Te￿￿￿￿ 30.1.24) ANY $8CPEf#AY.' Mr kj Baker CYIEF OFFI￿￿. NIDts REGI￿ERE9 OFFIIE: l Atlafid Ao Dty5Pt DTL IJW CHJRtri NUMBER: ID89D18 COMPAMY NIIMBER: (rt188931 {EThJlarKJ ￿ Wale&) AuorroR.. So)tt Vewers Ltd Chartered A((ountarts & StsDAory knlikor5 65 Ea51 Stree4 Brldp) Do￿￿ DT6 3L W4fvEFS,' rc1ays Barhk Flc 11> ScNith sireet th)rset OT I Itrr CAF Bank Ltd 25 Kiro4 Hi11 Ave￿4 KlrtrJ5 Hll L)sr rqalli KeTht ME19 4JQ ctrizENS ADVICE ￿t{TRAL DORS￿ LI14￿ED PEPORT OF THE TRvsfEES FOR THE ENDED 31- ht4RQI 2U24 tria5fees, vtho are also dlreaors of chadty fthy the Fkjrpsses of i*e Crmnpanles Affj present reFK)rt together with the Ilrwjndal 5Litements of the tharity for the year en6ed 31¥ Marth 2024. are prepa￿1 In C>r&r Its meet ￿ requliÈmnls for a directoys, r&p)rt accothits tompaiw¢2 h&¥e b2en rrfepatEd In acC￿￿￿r￿e Wilh thÈ act￿n￿ft9 pollrjes sei out Irh Ihe ThDteS W the aC(Our￿ ar￿1 compFy the chaYif¢s 00v￿rIng drKUn￿nL ￿￿1r￿ble law ancE the ot the siatemenL of ReconNneThJed Practltr app￿Cable Lo chafltles ple￿nn9 thdr In accorcknce YAth the napLial Rerx)rnpo strnthrd Wle ITh the N and Rérxibllc of Irthnd [FRS 102). obj￿¥￿ and ACtE¥ltSés objert ¢)f thL+ thariw 14 10 in [￿c￿l￿) t￿1[ lÈgal. fina[￿l&ll￿￿ ot** w0￿rr$ Fwwiding It￿rr%￿IDn athiCQ makws. alrn of a￿en5 ArhlEe Central Dorset ￿ io the n@@d for thè proN￿r￿ ltr&￿ f?￿ afKI flawing fvDm to tamwign Im[￿er1+ÈE￿S to and pr*iW tTr￿l 8lfort tr•'r Ilv¥. Our c￿È P￿r￿1p1￿ 3tÈ to., val￿￿ ahd régpÈct dI￿￿r11ty Fxwlt)tè elL&lity arbd lall*ige dtstrrmifiabon ar￿ ￿laIMe5S y￿r￿ ttsyEkhet (ctrthTI￿￿7tsn DF We 9ive free. corhfidenbal, yndeFEndent arwj Impartial athlce to aFV0￿, regaFd1&5 of *rthr, E*hnic origin. sexuil Ori￿tatIOn. &'531Jihty or ref￿1￿￿ ￿lef. These prirsTr¥Ae5 guidpiJkJr proYi5kn (rf 5er¥ices'. a Se￿￿(e that ha5 ￿FK)n5lveto Ihawi ng comrn4Jnty need5, in•uelltial *ith those resp￿sIble for thp5e needs aral h)cLb￿ ￿ tkvEk)pw OF rights ar￿ 1esF(Jr￿itXlltl￿. trustees have referred to guI￿ar￿e o)ritstned In Charlty Corrirni￿￿￿ gertr￿al gUIdaF￿ PL*Jlkc ￿nefit when reVIe￿i￿ thE th'zeThs AckulEt al.ms and objetts and qrh de(Ydlng the actlbitsb ul￿rtaken bycllj'zens Advlce durlTrJ the year. In partlcular, the tiiistetscorthr hcvw pla￿r￿d a(ttvltles wlll o)ntrttKrte 10 the aIn￿ ano obJediVQS The Buslntss D￿elop￿r￿lP1an 2024-27, irh May 2024, urAlated 04Jr strategy fvr achI￿l￿g Iht aln arKa of Dr9anlSaty￿ Cwer the nÈxt ￿)ree years. The Ptran c>ESrjf￿ stratè9iC pri{*1b'￿ antt uslTrg a numI￿r apwThlites to and ￿alE￿Ie. differt.rtt aSp￿ts of the. 0nj4nisa1i￿. SÉ*t èn O￿rbI10n1 Pjan for Ihg years. siratty for 2023.24 4vÈre: R￿l￿n[ induStvÈ and val￿1 vttJrkforcÈ With opaoiy to ￿t4*r SQThTity *xllY acr the tknrset CoLrndl area. Act&SiOIÈ Athhto- tm of tyjality ¥lw'ty ¥ts)rdiThJ to th¥r n¢Èd, tyy n%Ét appro￿1￿￿ th￿nr￿1, withifi avaitsbfÈ rÈgourVS tapatily. Influer￿- use to &nd l￿￿rEt￿ll￿ tts Campai0￿ that I￿ r£> Impr4￿￿r￿ert1$ in fkYh'arb)1 ?EYd ljtal pulity Jnd prt¢b'¢¥. R¢20ur¢¢ Iy•if¢bilth- 10 WSyrÈ ￿tIn￿e￿I exSt¥* arKI ILrtL¢ wOrk. Work Fn Parbl¢rghiQ- k¢ ihÈ n￿5 by V*ilh è divÈÉe ratyè ol r￿rtfer£ the tkJr5et QurKI ￿e? ￿Trd twrxl. rwTri51r¥ that lo deliver the rEe&5 of ¢Jur di*hts, need t(b wJrk 44i*h m￿t div*e rtryE of parb%FS ￿rI)s5 the DO￿¢t bE¥orrfl. Oui loAJg hès bew ¢rh rnaintairMr4 è glwlitw ¥Jvitt service trJ dienks at è when h¢4rseh¢Jid Wet5 hovp urthr exbemE t￿￿e duE to w5t Df I1￿￿9 ui%s. crrizENS ADVICE CENTRAL DORSEr uMtrED REPORT OFTHE TRUSIEes FOR ThE YEAR ENDEO 31" MARCH 2024 WhilE our ¢Jwer411 pbJ'*tive otr F¢osg'tYJ twds ol ￿I￿QrablÈ ¢Set*s tha￿e frcth Year t ye4r. i55Ve5 With w¢ *7re tye*ntÈrt ale t0Ati￿l￿j h) IJ¢c￿ ifKfoasirtgly corwle% and rturr*ÈtC>Ug. tmjriry 2023 Df our WE￿￿jgad Qjnti￿V￿￿ to IJEIpiEWJ gur ¢Ei*ts ISSk￿ arrJund Per5tynil lTrdtyErsderKe PawEnts (PIPI, Unl￿￿01 (r*it (UC} ¥rKI oth¥ berefit bSSuÈS. Tho fiumt*r c* cliprts tade%J intJ¢a5ed 49aiTr, tollgwiJly hia*uS by the pafKYÈMit and hLV prÈSSur￿￿tt the Ctssls of Iriir%p wjth i 4% In￿&¥? in ih.e nw.ber of [lients 5eEn wgr 2Q22-23.. The OFEr4kn'or4 Att>Jn 15 Lsed by 11* 5¢Th1w mon)gem¥rt t¢am ts rec¢rd wa9ress awif¢t ImplefftEntdDJn the Bu￿￿e￿ Plin. The plall 15 quqrwiy a %ntor team me£ts"ng arKI i RedlthJberlGreen fla9 9Fwen EO eath irthiduql ètlioTr, The Pi5k A55￿5￿￿t le￿eWed Drk a quarterty ba515 actiofs ari51ng as a Te5Ldt are •Jded to 0[￿rat.0￿al Acb'on Pl￿. A pYoJre55 fwt 15 the￿ quirtert¥ to the Trustee Bfjaid, higNiJhb'ro ￿lty$ tèied * Rgj. WJ arw sIgnifi￿rt ch8n￿5 10 the Rlsk kne55rnenL Our 3thiC@ Sep1￿ 4yas avalable fac&rTrface. In 4AJr main offic& (IhrtP*5ter, 9he¥tK>mq Glllr¥Jha￿ WéyftK)uth & Pc*darbl) 3nd our 20 IMrtre3chE&. T￿ of prolided Fknne (through the Doffset Athlcelln4 )Dlnty prurfded by £Laff from threE ￿TSel C￿ncIp IcKa1 OtiEeD5 Ath'cE off1￿5 on a rata awii remaifbÈd at a FhghÈr wldeo u>r￿la￿On£ have ￿en m3dE *wallaW. trl addibDn, durlr)s thè ygar, had a fftL￿￿￿r Df proJeLts that tKovkled and 5UPPOrt to 5pe4Sfic dlerht ps sth)ect &re4s: MÈtMilian WÈlf4rÈ - athite to ￿)d thdr familles affeLted by carb GP SuigeriÉ2 PtoJÉrt- ddiwÈd to r*)tI￿rS In 12 GP Pr3cfKts Ar¢e55 tty )uSti¢e- athi¢e 44iv*¥) tty dlÈnis to obtapn logal ten)tdi r4ÈrLtsI Health Iryatyents ser4hi* - a￿￿¢¢ tv illFabent5 ¢E R)rStw Oini¢ in DC>rdEskér army LI￿￿Èfi Unit in Wey￿￿ Refu9Ee Reset¥EfEEnt PrgiE¢t- adviré to rfug*S fv¢rri Ukraiff*, Syri• and AfyhariiStaTr [nrome - IEtkffts *idvire. aPFd i•iprts Iw ￿]$￿ti¢m¥( Payrt*rt15 Qrants DebVWE55e¥ Wat￿- 5F￿[la1* èdwce m4na9ir¥J dEbt En￿ Adi7re- thice EF¥Ef9y-relited ik5LPP5 Empl(YThEVrt Unil- prO%￿di￿ 5FErialist a¢fvice Erylwment diSPLrtE5 K￿hts. ￿￿k- athry(e fvr membe15 of Ihe Gypw, Roma and TravEller o3rnmvrTrtlie5 r4ltw AclvlGe SerwlGe- hEIpiFbg dier￿S w ￿&￿rfe tFEir ￿￿￿EY Blg4Lthmor- outreath adwlce 5ervi(e ID LIIVe Rowh Slee￿5 In114afvt- ber￿￿￿ ￿K1 detK ad4qr£ r(xJth 51eetws aThJ thre3t￿￿1 Vdlth honielE55nes5 Glllingham, We5th&m & PoniaF>d ForMJbar*5- Ethi.￿ 5tr¥itt at lh￿ F￿?￿b￿n The ￿￿nIsatIOn (ONlrMJes io eX￿rIer￿Ce Fmgh dema￿1 fro￿ I￿] whKh c￿jId not be wit￿￿jLrt the the 144 WJhinteet5 è fv￿$ t¢ Prthfde YiFylè tFé hJtklléd emall or leitÉY. LSDF5et CoLrKiI 15 kw parbw. th* of 3dvlcÈ, 1nlorrt￿tIoTr and *rvi¢e5 kn countr¥ ar*1 *wèrdin9 US tF¢ corttra¢ ￿TFirt9 cthet EY0￿1 C(Trunty Gtriiens Ath7ce offi(e5. We 5Lrce55ful irL se￿ri￿ the whith l OLttsbw 2D21,. the orifratl 15 at a FIKed wire fora FEli¢)d Df 3 y￿r5, the ot*'pn t*4 2 YearÉ*lÈrt￿¢)Th whith has t%YthV 5wJred. While thi5 9reats rertsinty tha￿ tE>E t*wi¢K$ 9r¥t* tur￿1rt0 - whith rÈrtÈwable from year to year- the e￿￿kl5rbj rats of inR*t¢Tr m¥rts tkt value ¢E thÈ grant k dÈ￿￿n9 fdpidly In Flr*TrnLlal %evlew *atemepit ol FInar￿la1 A(tfvlli'es Shov￿ a 5ufFrtUs of E56.195 ye￿r (ornpared vrith èn è63uSt¥J surplus of £24,992 In 2022-23. Glven the bathsround, th15 15 an exceltent 01Ac￿? wel ahead of our bLty eX1￿ClaI0￿. Ihe *ry defflents were a& kllow5." to *cure addlttoml hjndlrffj ￿ain pruwing Su￿thI, *Tth tvio krge PFpJett wi arKI sevÈral Yollow on, grar￿ ot*aIr￿6 from t>tKset CwnGiI a harther Ju5tlce 9rant from Ihe Mlni5rry rf Ju5D'Ge tg 5UFWrt the tlgr5Etr ErntAoyrfErt Llntt, wK)rth L5fH).INXI Dtyer 5 years arKI £8,Cth In 2Ck23-24 rolluwiThJ il>È SULtess of the Ku5htl bok project In SL¥JrYJrtlng the Gypsy, Romany. TravEl*r community In Do￿l a NauNo1 Lottey grantvnrih £750,1x￿ 5 yffiT5 wa5 ¥(rured to rx)Dkn'nuE IS work (wrtrth È]2,o(x) In io23.24} DO￿t cot)tJ'nuÉd surwt frcfn a￿] Ukralfie to the tsjne Df £99,DOO contsnu& trj attrart smallor c(pntr3(ts thrO￿h dose tfpOPEration wli h Lkx5et C(wNL T¢Jw COLtntils fcth bat arklrt Iromarj 1nnèr￿ry Inu*ise In M￿￿11￿￿ L1)W￿l, our other maln pro*c15 3n(b th)TrBtKJfb5 jntIn￿ at Srmllar levels ttstal ltaFfN￿ eOSts intyÈxéd by £aO.MO r tFke Arre5$ to )ustice proi*t in 2023, we we¢ SL¢¢Èssful in 4 thwuent rourKI that prgvitJe5 a IOn9Er-t￿ ctt]ZENS ADVICE tEMtRAL DORSEf LIMtrED REPORT OFTHE TRI15TEE5 FOR THE YE￿￿ EfqDED 31° 2024 V(e I￿e[Ve tvrfo tyFE5 of Ir￿￿2.. unreArwleiF grarty donatIor￿ arKI cortyn15slcffts vA)lth fund ur co*s. a5 s￿11 ￿'reStrICte{1. from conVaOirKJ bc#r1￿ dellver S[￿fiC proJ¥t& 5Y51 ￿ th15 yearf5 In((￿E re5tAtted {E636,320) l.e. &t Is for limite(t 'rÈsttÈtted' PLirfws whlth canmt be awhing elsE. To the exterit t￿t such Is not sp￿t irh ye&r rtCQivod, it has tts bÈ Carried fopward 5 a.restn'tted'Fes￿r￿rfe. During theyear Sp￿ding on restrlcted proJecfsYias IltsÈ w*ilh if*È irthne ie(ejwJ. 50 year enb resLtqc*ed resepdes remaln at É63,C>DD Or 13% ol tc41. Dcw5et £ouncll F￿￿Ade us wlth around 4VYts of OLV t(rtal iMome wFth thÈ balar*té C(]ming Irom ? y4iiety Df 50uices a5 oulined abwe, Thi5 pro￿trAn has IrKTeaSL￿ by 3¥6 o)nwred lo last VEar, reH¢#in9 ojdrb'onal rLmthn9 f(￿S diAnbJted Via the Council. TQVéfi atKI certain Partstj proviOE grirt5 to 5UPPOrt loral Efft)ris to itfentsfy P(￿e￿IaF Sour￿ Df chailtabie ifK4>mp and opply l¢r $￿Trt GoDtinue to t￿ar frull,. we wert agaln ￿(CesSfUl thtr year Yfith Sev￿al orant aPPli¢ati'O¥S and receried genEF4)L6 fft)m Ctrton yii Vatentit* fiLtstk Èy its nature. mLKh OF Dyr fy￿1￿9 15 or reneNed fvcm yeaF to 5wr, is limited YiSit]ilityOYer the meal￿M t￿n irHf projE(ts, SLKh s suprx]rtlrhJ cArKLY paiienrs throwh comtrart Wdftn Ma4ynillan, aÈ sUb￿t tts wJular re￿￿ew. mentloned atK)ve wlfinlryJ the Oorsei Cour￿1 contr8Lt foy ￿ prtivISi￿ of èdvÉ¢4 wthi¢h tht)uld Se￿re Ir￿ornt Ibixjgh unbi 0rt4)bÉr 2026, prowdÈg ? Welc(￿ of (ettsÈnty a5 th) the t￿￿ L>ig rEtent corts4Xt vhns tefererthl abr￿￿. TOW ex¢wAJiture ftyr the yp¥ amwntetl to El,108￿12. an irKr£a5e Df £L5.728 191). sala￿ ren)aln rrtafjor etssL e]¢the￿. a¢EounbW ftsr 8tI4b r>f totsl lylethe￿I5 (2023: 7491.) p3bd to other Cltlzens ¢ffie¥ ftr JeliWirl9 Pnt pr¢i¢¢ts dr¢FVEd from E96.718 {prirFh7rity kne55 to )usbce) to £35,901. The rdèa5e ¢Jl a[￿lJaI5 rellliw to ￿r txajpary of WewbDUth LlbrNy ￿￿L￿ted In rADr yoar 3JJ'u5tynents amDur)tin9 tta £24,909 - thi5 exF4aln5 why the comparative MaFth 2023 ueditors 3nd reS￿vr* fi9Ur¢S have tEeo aju5ted (rom the audilpd 2Q22-23 ￿[(bur*& Ow ros￿￿e5 at the year (OThF￿￿.. tle5triited furKls for Fxojec tk5lgr￿ted fLmds TDtal É4?9,62 The Trustee Board k C￿￿]r9ed With est&bllshiW an appwiatts |&irfel tyf Unr*ri&ed (vnts to ID Ip5er¥e. Our FKAIry is tts keep gJ¢h funds itl as W ?Il¢w thÈwpni5atr'w i[> EyEr¥te fora pedGMJ of three Six tTh)Thths in tF* abse¥*te ¢]r in¢utt¢_ Thp trvsiE¢S ￿nSidEr IE5ephre5 It ihis leyel will we tha¢ Sn ÈvÈnt ol 4 gawifttant Irop ITh IL￿(11r￿J, IIWJ V*ill ¢LAe to oDkn'rLue the tharity's GurteDI actl￿ftiÈS Ythil¢ ¢wsitltr*'on t5 Iy vffj¥5 ill whlth fiJrKJ5 ralsed or adJuAments made It might *iE5p b¢ r￿ty￿ry in th¢5E tirGw5t6rKg5 Iij rrpE* rt4undarKy c(KnMItmer￿, At 3L% Narth 2024 unr*iQpd res*i¢5 rePre￿L<$j 4,5 Tryrrth5 of 4}ve[h￿ts, irb Iht middte aated rK)liCV FuturÈ Plèns Our éu4inÈsS D￿￿1)p￿tIl Plan 2Q24.27 4elS ¢L* our Strètw for the cwrent ye3r t￿rIod, B5 we caThtinu¢ ts> (iwelop ser¥ry￿ Kcor4Jin9 to ib W princlpals of equ6lity of kckllry soclal )ustlce itfrbj è r*riTrJ OF great tharye. tFEme 15 ￿lIa￿0ratrjTr v￿th OUF partn￿5, Particularly through ZWS AtTr￿￿ ITh t*Jr5& lje ￿r50[bUrn or the bhrJ ￿￿1￿1￿9 ktal Cltlzen5 Advlce wthi whom we vft)n atKI ao rthmrin9 D[￿ Courth W￿r￿t. tyganis)twJn h05 on 5nUea￿r￿j mle in WFMng vAth a very hlgh I￿Ve1 of thÉ proptrfdoTh ol len15 Urby￿.￿o healih1S5u￿ irk7ea5e& In order to c(y vrth this ¢km3fMI, 44tii [￿d to maintaifk and suppjrt our sboThg volunteer b￿e, 3s Y￿11 3S attt3CtknJ rbew lundlFWJ 0)￿r￿[li￿ (or v¢arK Ipoklw For to dkverslfy OLr hJr￿1￿9 strean CtTIZEfyIS ADVICE CEIITRAL DOR5Ef LIMTTED REPORT OF THE TRusfEES FOR ThE YEAR gNOED 31" MARCH 2024 rAJrlrKJ thE FbErt three years, Irk resE￿￿L￿ to Ic*nlMed Lmmt for our sepAces, 4Ye want outreath illto eiandFrAd, VlewyJ￿th and ￿rtland. sLvtn9therriry Our offer to al@as high dtprbiabtin is a partlcLdaY fff￿ of CCMJ￿JI coThtr& Post Year End Events TiierQ Iia¥e È)ÈfJ) no &Qfi1r￿nl dÈydopmÈrtsstr￿e thè tycl Df Maith. we walt w see Ène recthtcF4irye of 9ovement wlll Inw ￿rganI￿￿n, Stri2cture, Gr>￿rnanCe and M*nag*mont Th@ tharity Lsa (omwrw k'mrtèd by gL￿r￿n￿￿È. It is its ard Articles oFN5YKatlo orl9inally da￿1 28 thrth 2DoI, wlth SU￿￿Lt￿l up to 12th t4qarch 2019. JJ The year has seerh ark ufhusualty tL￿￿]￿￿ Jf Tr￿t￿$ ￿ offtrts to the rtngé ol BOSrd *ry)'se h3ve fiull; Trusm been rerJthted VIB a r19￿0￿￿ Ind0p￿d0nt protQlS With wifit r￿m￿# ¢4 ovor Ir, Al 8nd rn8rkÈiiri9. Ai frLÉtQ4X ￿ atwy inv)14¢d ln ore tyl the Wrl SL•.¢cthmittÈe5. A gkill* a￿dI￿ ot thè rtLtgtso Eoard Is tartl&l ￿h￿alF￿ •fid a twr [￿¢<¥$ Is Otsraling. Duriry Ihe year 4 rbEVI TrLÈtees ihe g<]ird arKI 2 ieygrTrpd. A furthe¥ 3 pr05t&-TrJ've Fwe al 50 been c optÈd tr4 Board will d￿￿ts5 Ihe Year. NEW trL&ee5 are lThita to r￿ k* miknk¥5 OF 5taFf 47nd Volunt￿5, etther In peT5Qn ￿ ylrbjally, arxj erKwr* tts atterf a rneetirby OF 5ub%twmiftree. ThEy are th l¥lE￿£¢ theirl￿al ObligalK￿lS undw&￿riw?rO I¢thtWiykw¢. thE ctyitents thé ￿E￿￿è1¥1￿m andArticle5 or455￿1￿￿O￿ rKerilfiTrarrial FErEormBrE(e and tP¥E future firbawal obJea￿e plin5 of the chartty. Given tknp number of Trustee rererht Inrbu￿IIo￿ 5eeD eath Trus￿ 9i¥eTr an existPfWJ TnJ5tee B5 a 'tA>dthl to ease their irtroduthn irhto the orga￿ls￿￿.0r TFE tkTrard OF Tnbstee5 h(4d 41t least Four ordirwry meetlTh3s each year m3y suth other (￿dIfiary meebDg5 a5 Ke required. The qUDnJm for these rneedn9s k the greater of ofie thlrd of the memkeTs of the Board Trusw, OT Lhree MI￿￿ers, Board atL￿danCe dunng the year has been ￿)￿Isteni￿ hith Wlih iE)È F[￿rity of n￿erjr￿ ￿nI1.￿￿11¥4 to be hePd vi￿ally. The 8￿rd also conckicis Its buslrbESS th1O￿gh Ihe 4ase of s￿Mmee5 for P*)pl4 BU51F￿ PkrtnlTrgi ICT arKI FlrbaTrce arKI Pr£mise5. A P￿r￿ Execiatlve c(Knmlftee {uAntwlsing the Ctrklir, Vlct(Fb3lr, Tr*asLtYÈr S4atrrtoM￿L1ee chaks) mÈÈts t*twrten wbrter Board rbieeorw 10 deal wlth ur9ent Ma￿er5. Tr￿5￿ E￿rd Is from marwrt A r•)kSter t>f rwnt*rS' Ini¥ests $ rn)intair*J at regisLerd oftkn IS Svailatlè to pubi cl0ze￿ Certrl is an 1rtdw￿lÉfftt thrity iFwt $ a M@m￿r of OtoÉr£ Athity (Wiw nan of the NatlrMal of tstlzerng Adbste knrea￿). whith prc>vIth¥ 3 frarnÈVK￿k lor Standards of athlc arKI C3SeN4)rk n￿l￿eMent 3s well as ￿Nit¢)￿n9 a￿91￿L these Stsridards. Owaiing ￿ldes gre lThIe￿r)dOntty ￿￿￿Min￿d by tho TrkÉW &)ard IN its fLdfil i¥ tharit*l* thle¢¥ arb) ¢omply with tlbe natlona ￿M￿y￿r$hIp requil￿TraN￿. j¢int QrarttaOplita￿0r£ * th3d* with olh¥ Ir￿1 OtiièrL5 rJffir¢5 fvrI5 whith Brèull￿1È4 Advtc¢ CFkniFal Dor*t Èrè paid over gre5entatign t)t prg￿rLY eXPEr¥ljtvre. Sirrlllèr C¢)por￿rali0rt èxists Wilh Cti2erts Ath7te Bridrtyi ¥tF Distri¢k iTh the op¥akÈtyh o( tl* dgPIEJed tonbibLtiit> t>etiSi?rt s¢1* V*fth StarKlard Lile. crrIzENS ADVICE CEiifRAL DORSEf LIMThÈD REPOAT OFThE TRL15tEfS FOR ThE YEIA ENDÈD al￿ MARCH 21124 Adv1¢¢ Trorset are of the Itwll cor￿]￿tIum, (Aize￿ Athl￿ In ￿rSel (tr•D>, *r￿bIl￿9 jrdrht Yffjrlin9 bEbveETr Ihe 3 fjb'z￿5 Advi￿ Trn the t>[￿1 CouThil area. tJID rMnag¢ Sepieral county.wide ronlTatt5 tthtrF Df its meThbErs. thp ¢irtrtpr5 bxr%l of oSrector5. are also the tru5tee4 arKI the senlor mar%*gement tea r£JmF¥15e thE key ￿r5￿rIE1 or thE In thaFoe of Qlreltiwi con￿￿11n￿ rurnnI￿ arwj QPEr4till9 the on a thy to W ba*. All dlF£GbJrs glye of tr*lr ilme freely and no dlrecttr iÈ¢ÈJveJ urE@tiWl In thE ypar, The pay or 5entor Sthff15 Thryaved innually and Is Increased in light of what IhÈ tan èfford aml rnirket tde5. The di￿￿0[5 take into corGideration pay in othr cthrIll￿ Df a slmilar Corx5ider8tJe fc￿5 tg p13ced on tlsk ffl3F)39Ement wlil) e3(h of Ihe knrd S￿￿0)n￿Mill￿ ￿l￿g wuirEyi tf> nage tht15e ri5k5 ideNifi& aTrd at15irw Ln thdr are3 of rEs[m)n￿l￿. ,makn ¢jsk￿ ￿r1¢ertainb.es fatirvj the ch3rrW ale., That Inac(uNe èthiiie Is gkwen ro dlÉ*ts. thr palid￿ pN)¢éd￿￿ starKja￿S Df d￿r￿ and dC￿￿rnentJIlOn reoiilied. 3re hrdÈm￿l@é thro￿9￿ t￿￿)1￿9 pro¥è55 DF 5uper1151on of 3dirysJrs 3rKI 3thA'ce Th& Ig lth1lcY￿d by a of Qualitr¥ ¢￿trtI cheth. n9 èc(u¢aCI Ethd torrtOl￿Éffbè1S tsf That rnaj[￿ of 1LJndl￿ tre ot ltssL This is thrgLwJh o)ntiNil e￿9&￿ernent With [￿￿￿derS fMdin9 and wliCatknr& fot SfjL￿ ol lutbts wA*re ¢xt5Ur¥J ￿Tr￿artS erKJ. Detailod bdgÈtI[￿ Èath CDnkr* m>n5 that ￿￿[￿eMEr￿t Fe5wnd to thaTrge5 womptlt. That EMJSinÈSSTtsiSt4 Sy*orrs arE L￿av￿1￿& t(b theft, v1[￿, Cyber-artatk, UDaLrthorisett ccess tsr Ic)S4 of Électriral Suppty. This $ *Jdr¢5S¢¢ testing. the 5nbodKtiDTr c* muPtI- authDkisa￿or￿ and ér*Atstyd ￿ *¢yr4ty Iiiea5uies. Th?L ￿ ieti¢m¥t ¢JF kgy [ErS￿rE1 leèd5 ts) a redLKtiorb in o4Jr fun&raisin9 anrj acfvic n￿rt￿g￿￿È￿l tapabilth. Th$ tEin9 •JOre55eil reStn￿re arxl an 5r￿fease PaLI SL*rVi5￿Jrth. The trLStees Fwe 4 duty to id￿tify arwj revbEW the r1515 to whlch the tharlty Is exsx)séd and to PPr¢pri*e are in plare to prow(k re4750nBble 4155urarxe agaqnst and érfDr. fhÈre is a rI¢￿Ir￿le{l Trlrtee W*Ttb (We￿11 re5￿J￿5￿￿'I1ty fur risk fflarNagernerit, SUPF<)rtecl ty eath of the sMJ rnittee5 4vho aFE rEswnsitaE e￿IlJ￿rjrv4 arKa nltsgatlrbg aganst trv2 risks IhÈkr Partstylar a¢¥ OF The Il* m3OagerF￿￿t sir&te￿ cr￿￿￿Ises', an IVvie4v of i*e risks the charity a rev1t￿ ol the iknsk f4lJtr'X review of RJ5k Rty15ter at q￿￿trIv Tmstee 8oaitt the esk￿lshM￿t of ￿c￿edL￿5 b) mtbjate IFwJse rksks id*tif1￿ in the pl￿. the implementatKTrn of [￿￿edUl*S tr) minimi¥ any rx)tWlial itwtt tF)E $FwJ￿d t￿s￿ Ylsks n)ated*lsÉ. ar￿ gxxj ex6mrAe of rlsk mifigatlon thÈ a 8Lty'fw FYaTr, whi¢h prov& IL5 worth duilw at 5tsrt of ifJÈ PJpklÈmi¢. tpEeng A4hdte Certra1 Dotsot tlllth btsstd th¢ irtlorrnakni seLwriNr OF all PEf5Dn31 infDTmthrk of our dionis, statt, hirndÈrg a#tF that¥gic partnEf5 15 Frfr￿£￿. LorAI Qtizen5 offices bThint rx)ASitMlity fotr ¢J1￿￿ dJia uiatls ID Nr E45e rnana9ernent vrith ￿ natrJfbal atbzens Ad￿ s￿le*. An aSSurtrY¢é M)r￿gEme￿t exth tg £Tr5L￿E Ih? confidEnliaty, IntegFity and 4vailabaify of èli ¢*r5oro1 and 5en5ilive data 15 fflaint3inExJ toa level which i5￿MF￿1ant￿ltht￿￿ rÉqLdr￿teTrts Ceneral l)¥a Protedion RegulaDDn Dats protf£l]￿ 201£. crritENS ADVICE trpir￿AL DORStr 1114rrÈtr REPORT OF THE TRV5fEES FOR THE YEAR EfiDED 31Yt MARCH 21124 Reference and admlnlstraiiye detrdlls For day.tckthy of the charty, uuuee5 ￿e￿￿te to ￿ senFor tea￿ oJnwi51v¥J' Cadlgth- Chi@f OffiC@r DEana - Adv1ce Serv1￿ Mènager (cK)rchfsier and shErIxKr￿) Èlaiw f4iorlty- Mana0￿ (North Dr￿¢t) SiaN Srthile@s (￿tyn￿Lth & Paitland} Stw Rfy)k - Rronte Mar¥2yer ony Erown - BWirt#enlty: obser￿e the meLhDts& and the Charjlpe5 SORP: mbke judgewEnls a￿d eStIrr￿at￿ are re￿￿a￿le F￿L￿r￿, 5tatE wheihw accourhtiTrB Stanthrd5 tsve IEen follwed. 5L*jett to materia deFQrtwe5 di5cW explain&l in thp finintial kntements; and prepare the firbanclal Sr￿ten￿nts on 0)r￿ern basls unless it15 Inappropnate b) we5ume thaL th2 c(rfnpacy VA11 contÈnue In bus]r￿s, iru5tees are respOns[tr￿ hr keetyng prO￿r acc0urrtj￿J rea)rds which dls(105e vfith rt3S￿ab* accuraty any b'me the fmancial cthilty to enable them to erbswe trhat the f1MrEclaS statements comply WlLh the COM￿1n1￿ ALM 2(Y)6. Thty Ire al￿ rw5ible for ert5urlrbJ ihai ihe to￿nY rrwTrtsin5 adlY￿te wstem of Intemal cor*rol dE￿J￿e& O) Fxovide reasJrbEdtlE assurance aS5et5 are safrJJLVJrdcd a￿l￿St knss or unJuthtsisÉd LW prevent detett fraud and otheF IrrtgularlllE5. Starermnt ag to Dlidosurn of Inforniatlon to AL￿knr￿ SD far as ￿ trust* are 4nvaT4 Ihprg is nrj re1*4ranl audit InfDrmapJon of vthlth ￿ charii3trlo conwbes audllars arÈ unawalé, has ta￿ all Ihg he ar aLwJht trj iaken a dltoetor in ￿l￿r ttj hith￿r Or hor￿1* awarÉ of any ￿ll￿a￿ InfJrrW￿Th arKI to ￿￿t￿ls￿ th tr* tharil¥b4¢ ¢¢fhPatrfS are ol th* dltotr The aL￿￿Et(*S Stotl Vevth¥ Ltd, Tha￿￿ the]r Wlllln9r￿￿ to rem3tffl lffl office zThd a rE%olu￿r￿ for tr￿1( Thls Fewt th b￿￿ Its ￿rKe wlh srnall comp3nles' reglm@ ￿rrtlet thE Compan145 Act cli1120 iry the .... .. ................. ............. . aE)Y si￿7Qd on its l*half b¥: crrizEF4S ADVICE CENTRAL DORSET LIMITED INDEPENDEKf AtIDrroRS' REPORTTO TrIE TR￿￿EE5 FOR THE YEAR ENDED JI" MARCH 1024 Oplnits Wja h*4re nfian6al statÈmÈrnts ¢rf Advlce ¢Èttral ufi*ted lor ¢tbJ4 31° Mè¢h ZQ24 5*1 t¥L WJ¢S 12 24. The reFVrtin9 tw hès t*¢D ap￿1£%1 VEjr preparèkn'tm o applit)ble IW and Vr￿tel Ki#9dtsm A¢¢unV'W SI)ntJ#r¢s alRe￿ 5t•fid8rf In Wr opin￿rt tr* finarncièk stat￿￿ert$ give ￿ true ¥fvY tgir vity of the stste ￿ tF>e rharitsble ￿￿￿P)ny¥ *airs ¥5 * 375t 2024 ￿r￿j ol the ir￿￿11￿ r￿U￿￿% arkj aFvlit6tion of resour￿. irKIL¥ling it5 ir￿{￿ and ex￿r¥JibJ￿ foF the year the tken prU￿rty FKepaFed In a￿rdarKe Wilh Uniw KiThJdtw GerEraly A￿pted A￿OUntIng prath'￿,, arwj FL3ve LEen prep¥*J hi Wa7th Lhe croriti.￿ 2011. Basis fvr4JpiniDII WE (￿￿clEd our auctrt In KcNtsncE with Interthor￿1 5tsr¥J3rth orh Authting (UK) {ISJs (UK)) and appI*￿1e lah¥. OLY reswrribilits'e5 ￿dEr thosesiandard5 are fiJrthEr (k51ribEd in theAuditorf5 re5rx)nsI￿.11I1eS for the aLrdlt of the flnamial staten*rhts sectlon of ow reFort. We are indEFendent of charlta ble COM￿?￿Y In a(cordarllR With the elhical requlrements thbt are FeLev3rt to our audlt of Ihe finan(lal statemerhts sn thE UK iTrXLding tPbt Fkes EtPbtal S￿￿￿13￿1, as)d wo fulfilled out otr*r ethica1 ￿￿)￿IbIli￿￿ ill wlth th￿ requIrem￿￿ trdletye that evldence have Is SLthÈrrt aprff Dwlalè to a b3sls for oplnlon. t¢￿1)￿5 IrtfvKl￿IlY ost tlwtÈ rJktyritstAE *ity b) #￿rbrtL¢ i)ther inforrnatlon The tru#￿ ère rfswrnljle for the rth￿ ir&￿alLOrb. ThE OtheF Infor￿0￿ ￿￿t￿lSe5 Ibe intorrnitio lllclLKJ•l In the trusw. annwl retM)rL otsr iFban the firkanclal staten￿￿￿ an(F I￿1r a￿￿1￿0￿5 iethwt thereon. cijr otlnlorF tt>e flnarK￿l SL*ements doe5 fKJt c(￿￿ th& other InfrATb￿lon aThl, except to the erte othErwise e¢plldttw stated our rerK>fL v￿ (lo rK* exFxess arry of assur&r￿% coKIL￿10rh there(￿. In (Onr*￿tION wlth aL￿111 of the financ131 sMem￿lS, out rOWJ￿bI1ity Is tD lo￿] ￿ ot￿￿r Inform3iir arKI, in ¢k)irw 9), C1￿￿1er whetPbEr the otner infiwmatlorh is Mater￿llY IrthnglsteM WLh thE financial SLateNEnts, or our obtair￿j In audlt or othenvlse ￿p￿T5 to be M31£r131ty mlssttted. Ir w¢e Idenbfy lntong1st*r*tÈ￿ or A￿terIal MIsgtaL￿￿I}ty ￿ are r￿LF1￿] to deterfflirbE wWhEr t￿ffe Is a MètèA31 MiSStateMefit Irh thE flnèrthl s13tertlerlts 3 m3tQFB)I wA>sterrterht ￿ the ￿her lrf0rm3tlr￿. If, b3ged the wcKk we r*rformed, V￿ c(fftlude that there Ig a matertal n)I&strJtefflent of tth ¢)thor Jthrtw'&fi. we arè reouir*y ro tre(￿rt tFwt we Jwthiw kn iewrt Lrt thj's re9aYd. Matters whSth VIÈ at* to fÈ¥pDrt by Èxtepti•rÈ In Èight ur1d￿star1d1￿g Ot ¢*￿rI￿AblO attd ils thEJined 5Th tke [* tbbE 4YE I4v¢ itlertitieqj mi$5thrrTrertS in O'r*or5' RFXJrt. We have twhing to r¥K]rt ￿ rÈSf*tt Of the f¢lh)witrtg ty*¢ ￿ Ythith Owi'b'¢S Att 201 I r￿uST￿ to reFvrt tr yw11. in ouropifilon.. criIzENS ADVICE CENTrAL DORSEf L3MrrED INOEPENDEPff AUDrroRS' REPORT TO THE TRusfEES FOR THE YEAII ENDEO 31- MARCH 2024 Ile inftJrm*iofL gr¥*n in firw*¢ial ststPJfetitS ts ifKor¢ktyit In matersal ¥￿th the Tr4JAe n￿1 RpFtyL' Ihe tharlbble Eorrwny F*5 fKt kew atkqvate 8w)untity ieo)rls: or th￿tsble(ortyorJY fir4no¥ *terwk5 are n)tin atUxJnuTrJ Md retur￿. • we rKelY￿j all the atw expl¥atiors we rtQLiQ ftr WT aL*YiL RE5pv￿ihil1tye5 011ry5tÈeS A5 ex1alr￿d rwre lully in Trust¢eg q*tW'bilibes stat¢rThQ￿ aut an 8, (wtho 8 a15Q the dii&ttDf5 Df thoribtrlE rornparry for the PLFPW OF rornpHw lawl aré ￿g￿ng1￿è Itr ihÈ prtw3tion of thp 5btemEnts tor I>w'n9 5Hb5fced th¥t tPE5r Jiv& a fail NIÈW, &rtd for irQernal control a5 thE Irvslees [lEt￿r￿n￿ is ffÈr*Ssary 10 étlaOlÈ thè #rèparab'm of fith3￿ra1 are free fvDTr rrkatetial mithtern¥ttr. whettEr dLE to Fwd ty errtsr. Tn prEpyrfny ttbe fir•itial *temp#ts. trugt*S a¢ rèswAslble for as￿5$1￿9 thÉ ￿rttèb1.e comparfs ab411ty to conlirwjp a5 a 90irE c(FnEerD. disd￿1￿3, a5 awdiE4blE. rrts to a ty]ing CtJntÈm and usin thE 90ifvD bB555 of ttE tr￿t*S int¢rKI lo liourthte tho char4tablè tom*rW or to rea5e 4)pEratio￿. ￿ Eyave rKb alternaknR tts do s Audltoff s re5PD1151bll￿￿e5 for the avdlt of IhE fir¢￿￿1￿1 5tatefftpnts We ￿en a5 auditor under secliorh 151 0FtF￿ Choilli￿ A(t 20È1 and iewrt irt X¢QrJxe regulatlon5 made kander seCtb￿ I￿ Df ttst Art. Our cl)JectlvEs are to obtal n re41￿rb￿bre akfUt6r￿e atK)Ut whether the stiteme￿ts as a wh(4e ère tr¢e frtjm material rru¥Aatemen4 whettrw duE to or ertor, and to issue iuditrf5 retwjrt thèt irKiL¥leS oFrffilorb. Rea5of4atle ogAJrance 15 a hi9h I￿￿1 gf a55urance is a guaTrntee tTrKt arh aL¢it trrt(ILottE¢5 in accoNkn ISAS {LPK} wlll alwByS detett a rnaierlal ￿￿55t31￿ment wherF tt £Xi5ts Mi55tate￿Ents iti5e fra￿ or e¢ror are cor&(kred materral if, in¢fvlcEualy or in a99ieptr, thEV c¢Juld rE￿r￿￿ LE expected LO Infl￿er￿e thE ecoTh)nlc dec15kM5 of usu5 trken (fft ba5hS of tlbrse 5tstetrppnts. iirÉ twtmlids outllrÉd 10 thct in rfspe(t d IrregAartts 1tKj￿￿j tl* partrbÈr e￿L¥￿d thJ4Èn)Èrt teaEn colltLthel¥ aFWOF¥late Cr￿￿ty¢¢. capabJ'ltliÈS arbd skills to tdrthbty Dt rOU)Jfti￿ mr￿c￿n￿liarKe vrtth aprliffible laws and we ￿e￿￿'￿trI laws iegulèvons argJli¢able to the throwh dlscusglons wlth trustees arKt Other rTwna9e￿n1, atxi tr(￿ oyr ¢oirnrr*￿iaE knoL4ltylge of the c￿11￿ s&ior; we fow5FA on 5wific lov￿ rewl*lorh5 whith wp wTr5itJpred moy PW￿ a ¢Ylr¥L matdfal effelt ihe fI￿rKI37 5totErwts or ¢FEtstion5 of ti* D4HrilY. ta*abW legdavon IXOI*Io Ernpl¢)yrrEnt arQ health sHFéfy leoislHtr'w: e ￿5$¢$$4 til¢ ¥tent [* Orrttyiatitè wtth the la44¥ r&)LilathryÉ IdÉr￿1￿ through uiii&% of mifja9ement re￿ rorre5twt*tlre; *ltkY PdertIfi￿ law5 *kl rÈyvlèlit*S witllih avdii tèath rfètyilE*ty and thE te3 ierr¢ifEd èlert 1¢ Instr￿ ol rwm¢4iano ttbrowhovt the We a55e55ed the 5U5ceptibilty gl thE thariV5 fjrwKial 51atertiwls to m?terol mlsstatwenl rtILdrwJ 0btsinl￿9 an urK]pt&arKJing OF frwJd rnight oE(vr. by: erw4uifiE5 gF 4$ tta where tFE¥ wrk5idered tiwe was sitscetJb'trAllty t• fraLKI, thebr knuwleil9E aL•Jal. SUSpett￿ all4ed fraud; and nsideriw t￿ iFthrTral CQFrtrd5 in place to Mikn.￿te r1*5 of fwd 4rwJ mrrfo￿li)rÉE lav￿ arbd To èddrfS5 t￿ of fraud through marwement bla5 ar￿ overtkk OF cortro15, WE.. F￿rn1@d arhatytta [￿￿EdureS to identtfy ary UnL￿u31 or rel1t1t￿. t[[￿ENs AtsVlCÈ CEIITRAL DORSEf UMITED INDEPENDElff AIJDrroRS' REPOR*YO THE TRUSTEES FOR ThE YUR ENDED 311¢ 2024 tested JfAJrnal ertrie5 tTr Fdertify a55e55ed syhether JudgemEnts arKJ m¥dE in t*twninirt9 Ihe acc￿MI￿g e&tsmates ￿tre irh11￿l]ve of Ntential blas" and ifNe515g4ted thE raPKJTrale tKhlFK$ 519r￿n[ant In rÈswft52 to the rtsk Irregulzrfltls and with lavffi rwlab'¢t4 ￿ dÈ>gEied whlth incI￿]ed, but were Ilmlted io: atyeelrbJ firkEthJal statenient 1x5c14xu￿ to undertyiryJ svP￿￿1n9 thmirtsentauon; readifbj the mlTrute5 of r￿t]fig5 of cFw9etF wth gjvwfe: rharkvJemÉnt as to aLThL and tK)tential kU9atkN) diirn5. aLÉe of Ir*￿ert 1hxe bs a th3t VIE V4ilI ￿ (*t ￿ irwlarillÉS Ir)aLNliffj trse ie*iry to a ffk*Qrial rrÉ%lal￿r￿l in Ilror￿a or rKftrtomF*rre vllth r8•¥i)n. Thts n* yrttÈ tr@t Vthlth a Liw ￿ leg￿]110￿ frMI EW￿ in g ￿ 4¥1U IESS IIW to aware of irEMTr5 ofTrJr¥￿F￿I￿irrt Tr* n* & &J) Wt¥ [Ltyarp￿0 t%thrYJ dL￿ rts fraLA* r31Fw tlwn fraLYJ IrNrdE51rt￿'Or4lI fur9wy, A lurlh¥ dÈÈdptTran of ou¢ rÈgFo￿Ibll1t1￿1 for the a￿1r￿f the financl31 siatemeDts 15 loc*￿ w thp Fin￿ri)I Rewrkir% wrtb5itÈ at: w¥v￿.Fr¢0￿.￿kJaudlto¢sYwblh'tte5. This de5aiFkn)n frJrm5 of ow IEFKJf(. ljse of our repwt Thi5 repJrt 5ole7y to the ORsÉf LIMrrED STATEME￿ OF FINANttAL ACtIvTrEES (XNtORPQRAYXNG AN Xtr*C014E ANO EXPENDrruRE Accoijim FOR TIIE Y￿R EPIDEP 31. MAIiCH 21124 Notoj Unrestricted Des19 Re5trirtpd nd% lund8 Totsl 2024 T￿tal 2023 Income and endowments fvorn: tM)rk)ti¢r¢ ar￿j I￿#le$ 2S,625 28.62S 27,188 CthrÉlable Jctlths 49Q,640 63&320 L127.160 1,087,1)70 tfivesfrTrent IrK&￿e 9,252 9.252 Total tr*tome 528,717 636 320 1165 037 1.118 1¢55 Expendltu re on: ising fLmds ChariLable ￿1￿lieS 509.F98 1.10&039 L,093.D54 TOIII expwot .510 GOI S￿.14￿ 1,108 842 L D93 IL4 Net irtCDme l (éxpé￿dFtllr￿) 18,116 38.079 56,195 24,9)2 40,179 <1,8521 (38,327) Ne* rF￿vernElI¢ In ,295 (1,852 1248) 56,1>5 24,992 Rett￿ralatItin of Tobl funttS ,62 421,SfJ 423,425 Net a5S¥J ThÈ of thé ehath: Re&tticted i ncgme Fwio15 61824 63,072 L.852 35S,501 thlgfiaitd fvrth u￿eStrItted irKome fUr￿J5 14 416,796 47),620 423,425 Thesfr finFnTral glthrnynts hBvFr PW£PBied itl atthrdafitè wlh prfovliiofb* appllCgOIè kp srnall ponl bitr￿ lo lh& snTral ¢4)mpanies iegiffto In wi1h FRS102 SORP_ Th£ d4r8dOrÈ &tknOYiléd)é thoir respwSibiltlie& far wlh thè ￿9￿￿4￿M￿nIS of C￿7Pan￿5 with ie5ped to rpwr%15 3Ad paFall0￿ of 5Jccounls. Whtst the cr￿rt¥ 5thndèrd applICa￿ In the UK and WLFblic IrekNI (FRS 102) arxj the CornpiniES Act 2tK>6. The attouF)ts itxludÈ the iEsults Df thp ch￿1￿% (FeraLi0Tr5 ale de5CFibed in the Tru5¢¥' Rewrt, all ol are ￿ni1￿￿￿9. 2.2 krountirt4 tO￿¥È￿t50 Tho financlal 5tatenients hive Pr￿[￿[1 ¢>r*tyM thÈ ￿1￿￿￿￿ Ihat no matettsl urbEertsirhbeE exFSL The tru5tee5 have (￿sE￿I¥￿d the 1*1 tsf Fundg and tho wed le4rel of Income eypenditure for 12 [1￿h5 frtTh aulhoarE>nQ these f rkn)ntial stste4Y*Ènis. The t￿Idgeted InC(￿E aTrd exp2ndltiJre 15 SLfftlcI￿l wlth the le4rel pf re5eriieS for the thirty ￿ t* able to as a wn9 COr￿m. 2.J Fund Ko)untin9 Unrtstyi¢te4 Ir(<￿ ￿J[￿lS oeneral that are a%￿lIablE for use at the trustee5' dI5￿£t1p￿ in furyErarKe ¢1 We¢tiv¥ cl the thatty. lI￿llI￿d are donaked foT in a p3rtKular or for w'fEC fxJrptss4 ol whth IS Ihat area ￿ wrpc6e. L4 Income fvom ¢knbtlc￿5 arbd grarty irKluth'w &7Fwkl gRrkts 45 IrKlvtJed in ifthY41N 3mDuN taTh be ql￿￿fLed wlth rea5￿￿ble accurw exryt ￿ k41ryrt5'. When dor￿rS speo'fy that donaiirM5 armj grants given to thE mvrt k v*¢ in fU￿rt a￿￿tIti[¥￿ pÈtt'tyl* tr Icon￿ Is deferred uniii IF￿Se ptt￿. doth)rg tondrtkJrkS whbth have to be Wore the: thèrity bÈ(tth¥ entitl¢d 14 ￿ Suth it*￿Ine, tho Ir•tome ￿ ￿ferred and nr* IrKluded In Ir￿￿11￿ le5c4ur￿5 unbl thE lor use Met $￿Ify tE￿t and grants, IrEdLMllng i•1 wants. are for pthilqr PLty?S wkn'th dD rtot artkyunt to pr￿co￿lItIE￿I% re￿rdlI¥j eNidemenL Lhi5 hKome ts i[KI￿jea in ifKOrniw rÈSoLtyC￿5 thant 4re cPeducied fr(Kn resou￿ if tFy in Same iccDunting perithj. Giant daviiiacks in SL*J5equert ac(x)untFfi9 are Sh￿v￿ *75 Qutgoiw r¢StXJrtÈs to r¥egatl¥e IFKome, L5 ExpÈhditUrnJ f advstyy rpA¢* Cts#$ WvÈrMncè costs. Grant p6bwlS Ort ￿ymÉffits rfiètte to th7￿ part￿5 In hirtheDnc£ of obleth¢?, Vlhere thè thirity 9ive5 4 gr4int wrth ¢￿ditioNS for ifs twmonL ￿l[¥j a sreCif￿ level of Servi￿ (Wui trj be prOw￿le{l, 5uth grants are only in 5th￿m￿t Actlvliles the the grart kk65 Ihe 5PEDTLf 5ér%ryce br buiPLFt. r&JvÈrnanty ¢o*g are tlbjse telJtiro to the chaikty'& cornp1iafi￿ with con5titiJtiQF4al ar¥J 5tatuttyy reouirwnel￿. IT[￿￿￿¢bIQ VAT Is alkncated to eF4￿1t￿re headlw tfJ vthlch it relat￿. 15 ctrizENS ADVICE CEKtRAL tsoR$￿ LxMrrED NOTES TQ THE FINANCIAL STATEMENTS FOR THE YEAR ENDeD 31" MARCH 2024 2 At(*unting tdicÈÈ5 (cOntlnuEd) 2.6 T)ngible fjxed ￿Ssets ￿Tbd lepr￿13￿( Torosbfe i55ets E750 are (8walE5* CQ5t. t)epre43ètiorh at r*5 (*ul6iets to writE off C05t le55 tstirykètèj re*ual 40hJè Of eith 05*t &Jier exp4ty1 li14 ag ltsllcJw5: Fixfure5, ffttin9 and etwiwEni 25% St￿•)￿ line antb 2tfh rèdKtiI9 baiinre b*iS Compu*r eq4alwent 33% 5krapJM line 2.7 Owattn9 leaseg Keriials payatde ￿(￿r 4)￿￿￿1￿9 lea5e5 are tharged State￿￿t tbf fjnarKNal atttvitbe5 Qll a 5tyalsht11TrE ba515 oyer the lease term. 2.8 p￿[0￿$ Thp thallty opeFates a dEfined coTrtrith&on F*ll5kbn s(heffte. CortrRJuti￿5 ttkr9pd Irb the 5talernellt t fip4naa4 a5 Ly(￿1P ￿¥￿￿7? in with the nJE5 OF t￿P l• FIna￿ck￿l Insirum•nts asséts and finatitial lialxlltiÈ* a¢ r￿nised thatty bec￿7￿ a party to coiitr•ttual ClkhfSi¢ns of th2 instmmernt. arthl I￿at￿litIeS &rbd equity ir15Lruwts are d￿lfied ￿￿ordIn9 tp gJbtsnre cl tPE arrarypmellt enteFed IntD. An equTri 1Tr5trumert 15 any c4xtract that res1￿￿1 Interest in the ts5ets of the thèrtv fter all OF tts Ilabilitie5. All finantlal agseis and lia&liti*ts are iniliaEly t￿￿lured at trarhsacbon price nly oflset In tht statement of flmndal aTrd only ilwe ex4sls a le9alty erklotreaw ilght tts sèt retoJniSed amcxjnls and thE chbrity I[￿F￿1& eliher fo 5eitle on a rbEt bas1% or to reall5e tht asset antl setd@ the liablllty 5knuttar•E￿JSty. FlrbarKlal a5sels we le￿(￿Jr&ISed syhen TdKt wthen B) thE CODIr￿t￿lI rights to ts (ash frJW*S trorn Ihe fiFbancld a55et expire or are settled. b) the I{￿￿[￿r5 t9 Pèfty Abst￿￿.￿711Y ill pf thy ri5kS gnd rewdrts Df of Ihe firhdnGlIl ISSEL thE GI￿rty. dE81ik fwiry i*jTrptE 5• blrt •1, Signfficant ri5k5 and rewirds of otw¥*iFJ. ha5 trBrksF￿reII cothl of è55et to i[NJ￿¢t twty. F￿ar￿?)I liabifiib¥ are dereoyJThi*l Ytherk th¢ ¢&ligatiM s￿￿rIed In the cOrtra￿ 6 dtsthargtd, car￿led pi Tt*lJ {unrestrIt￿> 2024 2023 GIR refunds EnErt Cot*r.D¢¥ F¢rtJirfl¥lJtyl IMerhiirbE Trust 1,363 l.oj 7 12,¢XJ) io,(MJo L7,262 9,L71 27,168 16 errizEtrIS ADVICE CEtITRAL DORSEf LIMifED NOTESTQ THE fINAN￿L sfATEMEPtT5 FOR THE YEAR ENDED 31° KARCH 2024 4 IncomE from rhHritHblE artiviti Urw*Ficied fury15 2024 2D23 R*rTrttd futsds 2024 2023 Tota1 2024 Operatlon of Iwreaux crt1ÈÈr￿ in I￿￿Set 35U64 34&526 t￿,104 126,24? S31,968 4?4,773 ThE Acc￿5 JL&I(e Fourth'orb L5UP J4 Littlwmottr wthJÈtt 4wJ Énergy t4eLwwk 51,064 139,74B 51,1)64 139,741 13068 117&8 13.468 12.76E 2,625 P5sabiTr FYDiert &Trdford Tovm C{wr￿lI ¢FYJrt tilizens Advlce - for trainkno 5,OtXTr s.ooo 3.498 (l￿￿é￿* Advieé ga￿ & Purbock- Èrnplu¥meTht l￿1t Yant £1&'2ens Advlco Eas1 fxJrsA Purbeck . Fltrcharge Debt AdifySOI Hcxjrs ￿L￿d. Gypsy, ftthThnyi TrthrllEr 16.974 16,974 ?,630 3J,7QB 31,708 DTrtEhe#erT4)vrt) c￿￿11 Dorset Cornmuntty Fcwndotiu DtyTgÈi 5llLrth & W￿t ts'rcui.t- 8,47L 3D.OOQ B,47È 30,(WJ) 2 1,902 13.1ts4 23,273 3D.O ￿￿rgY Att¥lte Proie(t (EJP) Gilling1k7￿ FoG¢tMDk Gllllngham T¢x¥n C(￿dI Health Ser4Ti Ingertrus UK 13.104 lJ.2rJ 2Q.lY) I IA460 20,150 11,8 LQ8.551 10.919 14L,￿S 55.BErf] IL￿,551 10.919 141,906 5S,860 8156 I18￿55 54,443 i Iit.655 54.443 16.(H MoTh&y and Pens1￿5 servi 5hert¥Jrre Ttmtl C¢u¢ The Bl3Thdford Gr￿JP NHS- SuptK)rt to Thrywe The Ell￿Wh & Prin¢¢ Zaiser Try* 16,E*)O 7,333 7.313 VI4 4,550 341 4.5SD 14,258 36,660 2,341 4,349 39,J)8 Vale Pantry (thr É5,lYJO 14,258 16,048 4,349 26,232 20.612 13,076 636.SZ 573,311 1,127,160 1,DF7,QFQ S Costs of r4151 fund5 unyestrlcted fuTrds 2QZ4 T¢rtal 2024 24)23 2024 2023 FvrKI[&15iry 31"14ARCH 2024 6 E￿￿￿liEUrè- CharFtahlé *ttivItI ResPylcted fmds Regt3ted J)23 2024 2023 2024 3)23 2024 394,192 62,631 46,857 fy,ii 414, 51Q.123 65,751 22,367 4crJ,17Q ILg,77S 22.OQ5 904,3L5 1213a2 69,224 6,118 824.QIFJ 159,6$9 103,446 thred 81.441 S42 103 598,241 550,951 I, Loa,039 1,093,054 38&872 1,576 5.776 {32) 394,192 407,Ch9J 501,135 135 4.927 3,926 510,123 405.225 8Ba007 ty711 10.7Q3 3￿91 811305 I,lJ)8 9.39fp Re(ruktment aThJ tralnlTrB Tr*￿1 3.Ql Z 933 367 414,839 409,IPQ Y(X,315 E24,1 Grarts Paid tp othEr CAWS Premk5e5 o)5ts 1,4DJ 34,49£ 31,253 96,718 96,718 19,9D 58,067 3,L50 4,814 12 11>.776 ￿jÈ12 158,659 35,901 86,097 6.384 38,159 1,724 35,8E3 6.3 62,611 65,Y51 Qffi¢p ¢0sts ex￿￿%￿￿ t)eprEoèbOtl 38,228 7,4 1.221 55,3BQ 8,488 17,5TJ 22.3fj7 RE.OD5 64),595 7.4DE 1,221 .n,385 8,488 17,5fJ lQ3.446 ￿￿Ort r¢* c¢￿ of trLth ffleeiirwJs Clher 5ufKlry costs 16q 14 16q 14 6.118 S,IL 18 CrnZENS ADVICE CENTRAL DORSEf UMtrÉD NOTES TO THE FXNANCtAL sTATEmE￿r5 For¢ THE YEAR ENDED 3L" BiARCTrt 21114 7 Employeè tosts Trk) ttU5tee5 we￿l¥ed remuneratipn khe vw <21]21- Enll). Tr•@ Costs of thE reMa￿1￿j Stiff were: 2024 2013 Wè9Ès a￿1 salarles kn'I15eturity cost5 805,85 53.918 IB,21g 738,559 47.9tF2 25,844 B12 395 wnplJ*è eamod rrwre Lharb EFIJ.iMM) the F*ri)d". The aveTrgp fvm ￿ul¥￿I￿nt numt* Df staff llpknyÈd the ch&iity dutloy the year wa5 Z5 follDv*%' 2024 P40 2D23 No Avryp fy]11 ty'me etyityaiÈftt number of staff efftployed v￿a90 Trlln*￿ ￿ staff efflthed l Headcount> Fixtures. Al￿r￿J$ & T¢)W At IstApril 2023 At 3L* 2024 93.138 At 1st Apr4 2023 Char9e f￿ the year At 31st ￿rch 2024 91,2S6 91.286 S07 92,507 &2t knk Yal At 31st r4lèrth 20Z4 631 631 At 315t Marth 2Q23 9 Debt￿r$ 2024 2023 OpEratlon31 debtors Pr￿a¥￿￿kS and accruÈd Incom L50,023 53,760 2C14,853 65,984 19 cmzÉN5 ADVICE tÈNTKIL LNJASET LIMffED NOTES TO THE FINA14aAL STATEMENTS FOR TrIE VCAR ENDED 31. MAFiCH 2D24 IQ fredstor5: Falling duè wtthin ¢re year 2024 2023 78,963 ItO,576 14,464 9.335 61,187 15,.633 55,510 14k S71 Tr￿er[￿l SOè1 a¥xl crbJ&ls Thp aGrpunLS hOv¢ w>tEa tTr rerrt atxl tr￿¢￿È arTÈarS trorset tr4r tr weymwth Library IÈW vA)ita) ￿1b￿d on 22 March 2024. Th arrears nad beerh ac￿￿1n9 frcm i July 2019 to 31 Marth 2023 antt in the act￿1￿￿ by É24,909. LL Members. lknb515ty Tre bs a priva￿ corrtpary limttÈrt ty gUartn￿ ￿￿seq￿e￿ty doe4 not have share capTtal. rrtemttÉrS 15 Iiabie tQ CMtrikKite an amDut* not ￿￿edIr0 £1 tQW{ar￿ the assets I￿ LkbE thanty IA the tverdL or I*Lsldatlr)n. L2 Deftned ￿￿trfb￿*￿n pensTon sthem n* Charity Ofer•tr¥ è defi￿d CC>*trl￿tm￿l F*fiSiW gthemÈ. ThÈ p￿￿10n CDSt tha￿ the perknl rerwesernls tO¢rtri￿lityls tr￿vity to thè sdJÈtM¢ to É2&,23912023 . É25,844). was É3.427 (2023. £5,102) ￿ts￿￿dIng 0)nt[1butk*￿ at thè end of thè Ilnanoal year. L3 RÈlatÈd partiÈS The GhaFity i& ￿ltrOl￿d by the trV5kE5 Ere dl th'rertor5 9f thE wwry. T￿re w¥e no frlth tyusw duriw thè VÈar (2(]J . Énll). TrIzEfq5 ADVI1￿ cEl￿￿LAL DOkSÉT LIMZTED NOTESTO THE FINANCIAL sfATEMENTS FQR TPIE YEIR ENDED 31"MArtCH 2024 14 A￿al￿51 ol funds AtiAp 2023 Incomlng R￿[[￿rGe5 [￿￿r￿e$ ￿PÉt￿lÈd At 31 2024 Transfers Rèthltiéd lund$ Blèrsdtrd PCTr4 Wrnin9 Di>4baity thiÈ st of LiLfin9 lllcome Max NJtmillafi Ps MOJ . I￿￿L￿s NHS & Forskrfi portlarO ca&ewcYker Pro￿ RÈfiJ9Ee ReSSettlem¢nt FkniÈCt Ilough Skepers 55 to JLFstse FIAarKjatl￿ L5LIP ThE Gypsy, Rtynaty, TraVe￿r p Ukraine Rerwee Ip Pantry 970 45 1,021 5.422 20.E7g 19.434 129.Eg1 56,924 10,151 lQl,F 15,6XI 27,325 34,273 49,41fj (548> 19,563 22,032 141,906 55,860 lQ.919 108,551 {1,270) 3,619 5,312 6,767 758 24,239 {6,703) ?,è31 LÉ,863 612 (s,2￿) <20,(KKI) (5,(KJD) 343fj (6LI) 24,%2 4.915 ,942 7.579 16,048 611 8,333 41731 31,7Q8 &8,675 14, 258 5.759 43,576 29,Q49 36,138 13,559 2,574 845 1746 (30,OOD) 5,283 63,072 636, 320 596,241 Unre5tr1tted furrf15 DÈs1gt￿tèd f un6s Yexmert furKJ 1,852 (1,8￿} J.852 Ger￿1 lur*YS 526 717 38,327 416.F96 423,425 1165 937 21 ctrIzEP45 ADVIIE cE￿rR￿L DORSET LIMrtED NOTES TO THE FINANCIAL sfATEMENTS FOR TrIE YEAR ENDED 31" KARGTr* 20Z4 É4 Analysis of lund5 (contlnued} esL4IL7d t 51 Jifar 2023 2033 %p [￿rgY Afeh%wt r8ES4}1 15,521 {15 &3JJ 4,030 5, 677 5. 914 970 4S rost 4722 J6935 118655 54443 J%f.Tr2 845 EQE 29. 942 53, 124,85Z 46, 612 14,7 B6,058 &J9 24),3S3 .14863 PIr￿j 18, 097 210 )7.054 9SJ 621 1769 IX394 $150 4,N9 4,6JS 13, JQ663 XPS SIJ 5m5SI (ie7, ISJJ 3.J50 26k 2.746 J8,¥39 (16587) 915 16326 542, 165 512, 163 J IJ8 IU6 1,LW,J14 3fy2,353 23 425 15 Pyrp95e of Dg5i9n*rl •nd RestrittEd Fund5 Restric￿1 Biandford PCYI DI￿bI lity Pr¢Sèd (Th[* PrOjÈtt ha* Vplorkall9 Witn the Suwgery clinical tearyk to i&nii'Fy ￿￿eTrts witl 4 learrhill9 ¢iS*'￿.￿r vrtyj [￿d adYtC@ SUPP)rL Caryirya out chefk5 sUPPrytkll9 PaDe￿r5 througl tFE rlaims pro¢e5% IdEnv￿.￿￿j ihÈ ad¥lce r•tw thi5 ttiErit glQV C05101 Llvln9 nth'w CwtKiI vla thÈ Adwice In [￿)r￿1 cOr6rJ￿M rxuthes a oeneyal advlce casE4yorker irr ihÉ 140rth Dorset a￿a. ai 8tsMdftsTd frllingham, ￿ ca5eDwrker IlThks with partne15 suih 35 EllandF4Jrit COLthtiI to Qivé gLif4)Crt to tlalfii a tar4ge (* and t￿efits to 3lkvlate the impart of IhE C05t Df Iw ulsls. Max Furwjing from Courbol the atizen5 A4vite irh Dorget ￿rIs￿rt7￿M 411Ow5 OE SuPIX]rt in a Ilbrary %ellir4. ThErkt& 9et èddibllrwl FJFVVt w Mim15e IhEir berrfit ¢atatstK]rKE 4f#J hdp to d&lm. Jcmlllan This D￿￿*￿vItIe proJe¢t $ t) prty¥wl¢ Itwr part.tirrt¢ advisérs ftst M%MiikJn dlerlts wht& need t¢> be *&ited Irk thlr ¢¥M hcfftE. ThÈ Prolè* also Pays for administrèbon help for advisor, a ENirt.tyme wject cutreath Ydork In th GP surgertes. Thfrs15 1 rdllrvj GorfftcL Port1and Caseworker PNJjeLt F￿￿￿￿1￿4 tth deli￿￿¥ a ian9e of QkJtreach svthE5 on Port13Thl to tsrget thts52 Frt4St ￿ fjéed. Ven￿ IrKILth the Pwjbank arbd Tiphlll litxary. RefuyEe RÈsettlemÈllt Ph)Jèrt TE> pr¢yri¢e gJPFxJrt S￿laN relLE9￿ famdlÈs be]ry central Dorset to hEfp wfith tFb8lt Irwrautt￿ Into Rough Sleepws Jnitiatlve Pro￿lchn9 dlfett gupport BTrd advice to tTrK15e who experiencp hE￿Ie55r￿sS ry ore thrE¥ten￿ with hurnelE55r￿ i the fkniset CourLcII area. Th15 Can iFKlude 1hJ5e vthD are Street PyJmelp55 ￿ thD5e tr￿1¥e a Settled thme. SpedHIist Empl￿V￿ent & Advite (Ntsw bÈirtg I￿rtd￿ thè ATJ ￿L￿) FurAIi14 9 fcrf Lhe [kJ￿￿ Ernwyment Ilnit" OF wEoili5t P44Trd 5￿FE VDJunlWS t)ffEr tul ratV3e of emFWnert 4dviEE vp to at ÈrtyJltynÈntknlj￿rnaI_ hcwin9 SF￿711￿ advKe 15 a 5owce Df b'w 5Utv*t as %*1145 tskE¥)J QA ) limited nuttrF of tase5. SUPPtsrttrThrFv Thi5 was ) pik)t prOPtt ILthdÈd SUrf￿ry to pstrbiish 3 new SLKgery ca5ewDrker Pro￿lI1r￿j oenu311gt The Acce55 to justi￿ FouThd*ion LSLIP PL￿)ding to ddiver a ￿rt￿erShiP crf advite agen￿ acr[￿5 VAder CtJf5et SNttJy stA￿Er5e1, The lellv I￿lIJded ¥￿ial&St subiecrs of h￿51￿9, familvr and ernFIypTment, IE è159 delrietE4 a TrrJ9e or LralnlThJ ￿irwjry Irp de1iVUW ￿rtnerS SLth a5 SFElter. The Aire5S to Jv5ti(e rriA Flveyear fuTrdin9 to 5UFth the tFelivy Df idwiEe to fftèr91r41￿ 9rwp51D tE* rortvnunty. ThÈ furKli￿￿ 5PEcificalty prvlde5 fundir¥J for thE t￿￿21 EmP]ry￿Ert* VnR an¢1 Wr s¢eoaliSt. r al￿ thÈ fleAihlity to respuTrd emer9in9 bErxls in rt>fy adxrf¢ *ty the ¢orrthufftity. The Romanyi Tmveller Project Thh5 woiect providEs *dvc(acyi iThformaiitin and ft)r th(￿£ from G￿ TraveKEr èrKI ftoma ctwunlly. It luThJ> an Advotw worker who Ilnkn clO￿Y wlih Ihe Kushd Pnk In ￿r5e1. 7his partrwy8hip improve5 within N tortlhluhity tth ¥+trk wtth OtkEefU Athlce. Vale Pantry {Sturrninster Newton OutrEath> hJrxllThJ fr%)m the Lottery a11ow5 Ihe Valp Pantry ff￿d u5 t(b Fyro4￿je a dE￿￿at￿￿ &￿vryker baspd * the Va* Parhtry. 4Yorklry (k)5ely wllh the Party sye ¢jrE￿ atrwire. ￿jE¥[￿ èrvj to wrs OE thÈ gxjil 5￿Pe￿narKe￿,, UkrtinÈ RÈfu Providirtg antl sw)liSt toDtthnatr* to %wrk with Lfvrdinlan t4agÉ-*l hi th@ Dot5& CIHJThOI area. Th¢ CwrdirfwtrJr Ouiltl4 khtsvAQd¢JÈ and tapadty to beitsrf suppoft cllent group. CTfIzENS ADVICE CENTPAL Dts8SET LIMITED rtOTts TO THE FIMANCIAL sfATEMENTS FOR TrIE YEAX ENDED 3L" MARCH 2014 16 A￿al¥S1¥ of net 7J5sets between lundy fy*¥¥l lÈSi9nèted un¢arKtel R¢Stri¢ted fuFKIs fU[￿S rund5 TarwJlble fixeit a55ets 631 É52.06e 631 63i 714A92 62,8P4 Cr&itrM&.' a￿oL￿ts f&lllrbJ thje wllhln (235,903} 1235,903) {23S,>tFJ> 416,7% 816,F)6 479.620 XfZ3 61071 561241 JJ5. 444 As at 3E f4larch the d)&rity had FuDJFe mlTr5mLN lease C￿￿1￿lents a5 folbws: ID24 2023 t later than i yoar ttr than l yt4r rbut liter 5 ye4rs ter th&n Ilw 33,797 82.344 52,500, 36,5(YJ 73,254J l72,75Q 18 REtorKiliatiDn pf net Ir￿Me l (expai￿re} to net from 9p￿￿tIll9 ￿d[VIlle5 2924 2923 IpJÈt ltr khe year Intsfe5r r￿￿b]E twrètiaiFOh artd ltwirf￿￿l ol I¥￿Ibl¢ •ss¢is fEF￿£￿se} I deirea5e in debtors InuÈasE I I￿ CtÈditOrS Net oa5h oppratinF èrttvtbE5 58,195 [9,251) 1,221. (13B,869) 94,232 3,527 24,991 {3.844]) 17,573 (4.6LI) 1&,4&9 51575 19 ￿nant1￿1 In5tTyrrkEnls Caie9ortS8llDlI d firwdak 1rkstru1￿n 2024 2023 narwl è5sets IFW Ore ¢Ebl mE#5ure4 * diThyrtiSetl SSL 020 rO￿tial riabi1rt1È5 rrte45urÈd * i￿￿rtiSed (Tr IqL 671 Item$ of Income. expensq 921ns Or losse5 The twdl Er*￿)￿￿ f4)r fina￿1￿1 ff￿agUr￿d at falr vahjè thN)wh proAt tt Itw k £9,242 {2023 - £3￿￿8).