CharSty nurnber: 1086862
Age UK Leicester Shire
and Rutland Home
Help Limited
Reg￿ere￿ number.. 03768527
Trustees report and
financial statements
For the year ended 31 March 2021
•AIIXD62W*
W1212021
CCAMPANIES HOUSE
A23

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
CONTENTS
Rfffvren￿ and Admlnistrative Detslls of the Charity. its Truslws and Advlsors
Trustees. Report
Independent Auditots Report
8-11
Statement of FlnancSal ActSvlt5es
12
Balance Sheet
13
Statemenl of Cash Flows
14
Notes to the Flnanclal Statements
15-21

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE COMPANY. ITS TRUSTEES
AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2021
Dlre¢tor4
GAFSmrth
DRHodg
A P Oonovan
Company sKretary
N Gallagher
Charity reglstered
nymb•r
1086862
Company reglstered
numb•r
03768527
Reglstered office
Lansdchvne House
113 Princess Road East
Le1￿$ter
LE17LA
Indep8nd8nt audltor
Mazar$ LLP
Chartered Accountants
6 Dominus Way
MerKlran 8uwness Park
Letester
LE19 1RP
B•nkers
Barclays Bank Flc
PO Box 1500
Dominus Way
Meridian Bu$ness Pa
L*cesler
LE19 1RP

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
TRUSTEES, REPORT
FOR THE YEAR ENDED 31 MARCH 2021
The trustees present their along wth the ffinancial stslements of the tharrty for the ye8r ended 31 March
2021. The financial statements have been prepaW based ￿ the aC￿ntrn9 p￿￿leS set out in note 2 to the
financial sL*ements and comply the chanty trust deed. The eompany is limited by guarantee and has no
share capital. The guarantee of each member is limrted to £1.
Legal and admlnbtrall¥e Inforniatlon
Chaflty registernd with th• Charity Commission 1086862
InCorporn￿on
In¢¢)rp)rated in England and Wales
Company No. 03768527
Trustees
The trustees who served during the year ￿tTe..
Mrs M Watts Ireswr*d'. 8 knJust 20201
Mr C Saul
Mr S Lindley
Mrs G Austen (￿Signed." 8 September 2020)
Mrs B Freestone
Mr 8 G￿3Ve$ Iresw". 26 JarKwy 2021)
Mr D R Hodgen Ioireclor)
Mr M Lindsey
Mr P Richards
Mr G F Smth (￿re£tor)
Dr P Neville
Dr N Vijayakumar
Mrs L Dixon
Mrs L Blackman-Reynold5
Mr P Parsons
Mis J Sheppard
Structurn, govemance and management
a. Constltullon
The trustees who held off￿ during the financial ￿ arwj al Ihe date of this are set out on page 1.
The tnJstees are drawn from Ihe tmstees of th8 thanty's controlling bcmty. Age UK Leicester Shire and RLrtland
Limrted. On appointment new trustees are invited to atteno trustee training courses aThJ are given a structured
induction and activities along wth those of the holding charity company. The finance and resources committee
of Age UK Leicester Shire arKb Rutland Limrted takes spetsal inte￿t in the finances of the company. and in
tum, re[￿rtS to the main body of Irustees and the Tmstee Board of the parent charity.
The statutory di1￿￿ of Ihe charty a￿.
Mr G F Smith- tru$lee
Mr D R Hodgen- trustee
Mr A P Donovan- exeortNe direcior

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
TRUSTEES, REPORT {continued)
FOR THE YEAR ENDED 31 MARCH 2021
The charity's Chief ÉxecutNe. Mr A P Donovan. is respongbte for the day to day QFeralion ol the company.
this responsibility is delegated to Ms Roisin c￿}no[ (Homecare and Support Services Manager). who then
manages the staff on behalf of the trustees and Mr Neil Gallaghef (Finance Director) who manages financial
and administrative lunctrons. Remunerth"on for key management personrel is sel by the Pa￿nI charity in line
with the parent charity melhotjology for setbng pay.
The company provides deaning and pefsMal care ser¥ices to older pewe in the eommunity. The clients are
assessed as having a "need. as the performance of such r￿tIne ts$ks would cause them pain or discornlort.
Most work is privately commissioned by the dienl's themsdves, alihough in some cases. ￿lativeS, social
services ￿ similar will pay for the work. Cleaners aThJ carers in the ffiekl are managed on a team basis by Co
ordinator$, who are in turn supervised by the Horn￿a￿ Management. A respite srtting service operates
through the company, providing ￿SpIte Ca￿ lo the elderty and infim, arK1 thus granb.ng perioL1s of relief lo the
dient$' full time carers. This Wcffk vr4$ originally (x)mmissioned by Leicestershire County Council Social
SeNces Department, txrt irKrea5ingty is ￿"n9 commissioned by private dienls. Handyman, practical services
and gardening operations prowde much needed support to dienis providing repairs and small home
improvements. along with gardening services lo those clierts that due to age, disability, or infimily W￿ld not
be able to complete such tasks on thwr own behalf.
The tyslems of financial ¢onlrc4 are designed to provide reasorthle bul not absolute assurance against
m*erial misstatements or loss. They indude..
A Ihree-year strategy plan
An annual budget approved by the executive commrttee (iM)ard of trustees} of the parent ch
Regular monskn.ng of actual results against budget arKI forecasts
Strict line5 of ddegation of aulhority to managers.
Segregab'on of staff tJutie$
The charity wses most of its funds throLW charges for rts Ser￿$. D¢)nations and grants a￿ periodically
received from various funding b￿lIeS, the year ending 2021 saw a significant inuease in grant income in
particular as a result of the various ￿vernrnent schernes put in place lo support organisations through the
covid 19 par¥Jemic.
The dity does not fundwse.
b. Risk managemenl
All work commissioned is subjecl lo an initial risk assessment. Newty aN apwinlments take place in the
dients, home or garden. Before any work is urKlertaken. a trair￿d senior employee visits the p￿miseS lo."
Assess the need for the by the prospecbve service recipient.. and
Carry out a risk assesgment of Ihe p￿miseS for the benefft or both carer and dient
No regular sthedule of apwntrn￿ts wll comM￿ce without assessm￿ laking place.
The mapr ongoing risks we operat￿￿ and are Ider￿f￿ as those that may have a ￿gnificant effect on..
Performartr of the charity to delr¥er its servKes in line Imth wmary aims and objectives
The charrty's abilty to meet the hKJh exFecl81iM$ ol carer5 and dients
The health and safety of staff and Clients
The impa(a of COVKI 19 on d￿armI ar•J suppty of services
The trustees, thr￿jgh the management, review these risks on an ongoing basis. Systems and procedures are
in place lo miligale the risks identffied and in some cases risks may be mitigated by insurance.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
TRUSTEES. REPORT (contlnued)
FOR THE YEAR ENDED 31 MARCH 2021
The following structUTe5 and procedure5 are in to ensure rK)tential risks are mitigated..
Monlhty Home Help management meeb.ngs
Regular SUF*rvision ol ¢arers
Mandatory training for carers
Monthly finanoal reports to H¢)me Help Management
A clear Structu￿ of delegated aLrthority aThJ control
A solNvaFe rostering management system maintsined by independent softhre speaalists
Monthly tm'llirvj, debt Cha￿n9 and financral procedu￿$.
A continuing review of key systems and procedure through inlemal a￿JIt arrangements
Membership of apprwate Home¢are organisatson5
Regular meetings and ￿¥1￿4¥5 trustees via the suthcunmrttee structure
Regular discusyons wth other Age UK brarKI partners providing a similar service
c. Financial instrumenls
The cornpany thx5 riot acts.vety use financial instruments as of rts financial risk management and 15 not
exposed lo credit risk or cash risk associated with selling cYt tyedit. The naluie of ils financial instruments
means that they are not subject to s￿nIficant wce risk or liquidity risk.
d. Actlvltles lor a¢hlevlng obJ•dives
Age UK Leicester Shire & Rutland Home Hdp Limited is a non govemmentaf. non reltgious, non political
organisatK)n established in May 1999. Tr memoraTrJum aTh1 a￿"deS of asscciab.on which were amended on
18 December 2016, list the man c*jects as..
To promote the relief of okler, sick or th"sthantsged people in any manner vthich now or hereafter may be
deemed by law to be charita￿e in and around Leicestershire. Rutland and adjoining counb'es.
To promote other Charita￿e benevolent and philanthrop￿ purposes in and around the area of tenefit.
The charity provides Home Help services and undertakes roubne domests"¢ lasks for eldety persons in
area for whom such tasks Y•￿Uld cause them pain or discomforL
The SeN1￿ ojrrentty Fyovthd indLNJe:
Oomestic deanirKJ
Personal care services
Shopping
Training
Resprte services
Handyman scheme and wadical services- siM￿e repairs and ir￿tallatIOn of disatxlity aids
GaTdenirvJ services
Personal assstant services
The trustges are of the opinion that all the purFoses of Age UK Le￿$ter Shire & Ruuand Home Help Limited
are for the benefft of publia The Injslees c£JnsideT that they have complied ¥￿th their duties under section 3
of the Charities Aci 2011 to have due regard to publt benefit guidance published by the Charities
Commisston.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
TRUSTEES. REPORT (continued
FOR THE YEAR ENDED 31 MARCH 2021
Achlevernents and perfomwnc•
•. R•vl•w of actlvllles
H￿jrS clcleanirg appl$
H￿rS of Respte Ca
H￿rS of PeTronal Ca￿, SPwF¥ng & Cxh
32.317
3.188
14.636
19.809
1.CQ3
12,870
T¢Aal ￿T• Hours
50.141
31682.
A¥erage mcrthly cliwts
A*rage ￿￿thlY ¢arws
Flnanclal revlew
During the year the (*￿rity raised £707.15012020.' £1,114.712) thrwgh direct Servi￿ prtivison and received
£361.55412020". £1,450} through grants and olhw Income The year ending 2021 saw a significant increase in
grant income in particular as a ￿sU11 of Ihe various government sthemes wt in place to SUPFQrt organisabons
thrtwh the covid 19 parKlemic.
Operational costs were £1.061.859 12020.. £1,078.326), ￿"n9 the direct cost of seNiee ddivery. Fund
balances carried fomard at 31 March 2021 were £18.43512020'. £11.590}.
Margins befv￿en what is chafged and direct o)sts have narrowed over reeenl years. The introduction of and
the impad of the nalional Iwing wage. workplace pensi￿$ and increasing employer's national insurance
payments have caused the ¢onlribulion Icwards core costs to *Jiminish on a per hour charged ba&s. In
addition, the overall volume of febl in comparison to the FYwK)u$ yw.
c. Plans for Ihé future
The Management review the annual of the charity in the autumn of eath year aTh1 h8ve idents"f*d the
main objeth.ves as beTh3".
11
To expand the service and thus make rt avai1*4e in 811 parts of Le1￿$ter. Leicestershi￿ and RutI￿d.
21
To make the seTMce finanually seff sustainiTrJ.
31
To conts'nue to support the cafers by offenng good rates of pay, fijll and appropriate training, encourage
the achievement of applied qUalIfi￿￿'0nS and to provide a career devdoprnenl path for those vtho desire rt.
41
51
To maintain a hKJh quality, eompebtivety pnced, value for money seNce to the dients and funders.
To fvrther develop the software and assooate(1 systems to improve operational efficiencies and to
utilise technological advance5 in computrng and Mobi￿ telephony lo enhance ￿MMUnica￿0n5 with carers in
the field and to improve apw)intmenl scheduling. and recording.
61
To expand the handyman, practical ser¥ices and gardening operations.
71
To reslructure and devdop the internal fflanagement of the company lo ¢ateT for thanyes in the volum
of and types of ser¥￿eS offered.

AGE UK LEICÉSTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
TRUSTEES, REPORT (continued)
FOR THE YEAR ENDED 31 MARCH 2021
d. Reserwes policy
11 is the trustees aim to cairy sufficaent free reserve5 in the Age UK Leicester Shire and Rutland Limrted Group
to cover its working capital requ1￿MentS. A minimum of six morrths costs have been tsrgeted at group level so
th81 shoulcj all In￿Me streams cease, the tharity group woukl te able lo pay off all debts and commitments
and Continue to operate whilst seM¢e$ We￿ vA)und ¢Jown. Before the Cowd 19 pandemi¢. it wa$ foreseen that
the Company would retum lo a near bTeak even posth"on. due lo a re structuring of management and
administration staff al the co￿. a rewew aThJ inuease in sales pn￿ and the development ol new services
su¢h as fwl¢are. Ultsmatdy il Is planned lo build up sUffiC￿nt reserves lo kvovide for six months operabny
costs as a slandakjne entity. The global Cowd 19 Pandem￿ and the resultant effect on the local econorny has
in the short and medium lemi seriously affecled lulu￿ planning. The current policy ￿MaInS to retum the
Homehelp enterprise lo pyofitability anu to then buihl ￿ reseNes.
e. Golng ¢on¢ern
The trustees review Ihe level of reser¥es al the ffinance and resources committee on a monthly basis. through
the consolidated group management accounts arml the individual Home Help Company management
accounts. It is recc•Jnised that to conts.nue as a going concem, the company is reliant u￿n Ihe support of the
holding ￿mpanY. The Home Help company delivets primary purpose sernfices on behalf of the holding
company and as yjch the Irustees of the holth'ng compary have pledged to Contin￿ to support the operalKJns
ol the subsidiary entsty.
f. Investment pollcy
The Iruslees have eon&dered the way in tpthth the company invests rts fvnds arKI considers the mst
appropriate approach is fly the lunds to be hekl in tsank accounts where the money is readity available.
Trustees. responslb515Ues stalemenl
The trustees Ifwo of tplthom are also diredors of Age UK Leicester shi￿ and Ruuand Home Help Limited for
the purposes of company law) are resp￿s￿e for preparing the Tru5tees' Report and the financial statements
in accordance appluble law arKI Unrted ￿"ngdorn h£counb"ng Standards {Uniled Kingdom Generally
Accepted Accwiting Practice).
Company law ￿UireS the trustees to prepare fiftant￿ statements each financial year whith give a true
and fair wew of the stste of affairs of the charitslAe company and of the irtoming reSoU￿eS and application of
resources. inclu¢Jing the income and exFenditure. ol the Chants￿e cmipany for that penod. In preparing these
financial statements. the trustees are reqUI￿d to."
select suitable ac¢ountsrKJ polioes and Ihen aFoty them cOn5￿tentIy.
c*Jserve the methods and prinu ￿e$ in the Charilw SORP..
make 1￿ments and eslim*es that are W$￿able and
state v+hether applicable UK knounling Slandards have been follo1￿. subject to any matwial
departures diselosed and explained in the financial statements..
prepare the finanual Statements on the going Clxcem basis unless it is inappropriate to p￿ume that
the thartsble company V•ryll continue in ￿SIness.
The truslees are responsble for keepirMJ prw ac£ounlitYJ rectyds that disdose *ith reasonable accuracy at
any ts'me the financial pO￿ti￿ of the charitable ￿rnpany and enable Ihem to ensure that the finanaal
slalements comply wlh the Ciynpanies Act 2006. They are also resp)n&ble for safeguarding the assets of the
tharitable company and hence fcrf takn"n9 wsonable steps for the preventson and deleth.on of fraud and other
irregulanties.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
TRUSTEES, REPORT (continued)
FOR fHE YEAR ENDED 31 MARCH 2021
Disclosure of infonnatlon to auditors
In so far as the trustees are 8ware, thpJe is no felevanl audit infomaliM of wh￿h the charrtable ￿mpanY'S
auditors are unaware. Additionally the trustees have taken all the necessary steps that they ought to have
taken as Iruslees in ort1er to make themselves aware of dl relevant audrt infcmalion and to estsbfish that the
ChafitatAe Companys audrtors are aware of that Infom)atb
This report has been prepared in aectrdance the Statement of Rectynmended Practice applicable lo
charilies preparir¥J their accwnls in accordance Finanoal Rep¢)th'rrfJ Standard appIl￿ble in UK and
Republic of Ireland (thaT￿"es SORP IFRS 10211 and in accordarKe wsih the provisions applicable lo
companies enb'ded lo Ihe small companies exempb"on.
Audllors
The auditor5, Mazar5 LLP, have indicated their willingness lo continue in offi￿. The De5bJr￿ted Trustees Mll
propose a motion re-appoints.ng the audrtrAs at a meets.ng of the Trustees.
This report was approved by the Trustees. on
Dec 3. 2021
and signed on their behall by".
PD¢￿￿¥a￿IOec 3.tt2LIS2A6un
A P Donovan
Director

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK LEICESTER
SHIRE AND RUTLAND HOME HELP LIMITED
Opinion
IAÈ have audited the finaroal statements of Age UK Le￿ttIer Shire aThJ Ruttand Home Hdp Limited ￿he
charty") for the year ended 31 Marth 2021 whth comprise the Stalemenl of Finawal Activities, Balance
Sheet. the Statement of Cash Flows and notes to the finanaal statements. induding a summary of Significant
aecounling policies. The financial repo￿n9 framework that has been applied in their preparation is applicable
law an¢J United knngdom Accounting Standards, induding FRS 102 "The Financial Reportiny Stsndard
applicable in the UK and Republic of Ireland" (Unrted lQ"ngdom Generally A¢¢epted Accounting Practs'ce).
In our opinion, the finanoal statements".
' give a true and fair view of the sLite of the charty'5 affairs as at 31 Marth 2021 ar￿ of ils income and
expenditure for the year then ended.,
have been property prepared in accordance with United lQThJdom Generally Accepted Accounting
Practice," ar
have ￿en prepared in aceordarKe the requirements of the Companies A(* 2006.
Basis for opinion
We conducted our audrt in accordarte wth 1ntemakn.onal Standards M Auditing IUKI IISAS IUKI) and
applitsble law. Our responsitslrties under those standards are further described in the Auditorfs re5pon5ibililies
for the aud￿ of the financial slalemenls section of ¢xJr ￿pOrt. We are indepentyent of the charity in accordance
with the ethical reqU1￿ments that are relevant to our audit of the finanaal statements in the UK, including the
FRC'S Ethical Standard and we have luffilled our other elh*al resp)nsibililies in acc(*dan¢e wth these
requirements. We believe ¢hat the audit ewdence have oblained is suffiaent and appropriate to provide a
basis for our Opin￿n..
Con¢lu51ons relatlng to 9olng concern
In auditing the financial statements. we have conduded that trustees. use of the going ￿nCern ba$1$ of
a¢￿￿ntIng in ￿ preparation of the finanual statements is appropriate.
Based on the wort we have perforned. have not identified any material uncertainties relating lo events or
conditions that, irKlividually or collethvely. may cast significant doubl on the group'5 or the p?￿nI charity's
ability to continue as a going o)n¢em fcy a of at lea* Iwelve month5 from when the finarrial slalements
are authorised for issue.
Our respon￿t4.11tieS and the reS￿n￿bil￿.es of the trustees with ￿SpeCt to goirKJ ccncem are descnbed in the
levant sectI￿S of trms report.
Olh•r infom)atlon
The other informab.on wnprises the inftym*icffi indLMled in the Rei*Nt of the Trustee5, other than the finanual
statements and our audrtorfs rem thereon. The trustees a￿ reSP￿sIble for the other infomalion. Our
opinion on the financTral statements does not cover other information and. except to the exlenl othen¥ise
explicitly slated in our fewt. we do Tr)t express any form ol assurance wndusion thereon.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK LEICESTER
SHIRE AND RUTLAND HOME HELP LIMITED
In connection with our audit of the finanual slalements, our ￿$￿)￿bility is to read the other infomialion and,
in doing so, con&der whether Ihe other inf(YmatK)n is materialty inconsistent wilh the fina￿la1 siatemenls or
our knowledge obtsined in the course of the audit. or othewse apwrs lo be malerialty misstated. If we
identify such malerial inconsislenues or 3pparenl material misststemenls. we a￿ required to delemiine
whelher there is a material misstatement in the financial statements OT a material misstatement of the other
infomi81ion. 11, based on the work vo have perf¢ymed. 7*e condude Ihat Ihere is 8 material misslalement of
this other information. we are required to rekmxl that f￿t.
We have nothing to report in this regard.
Opinions on other mattets prescrlbed by the Companles Act 2006
In our oynion, based on the vK*k undertaken in the course of audit."
the inf¢ymab'on given in the Report of the Trustees wthich indudes the Slralegic Report and the
Directors. Rekv1 prePa￿d lor the purFM)ses of company W, for the financial year for vknich the finarKial
statements are yepared is con&slent with the finanual statements, and
the Strategic Report and the Directors. Report induded wthin the Report of the Trustees has been
prepared in accordance awicable legal requirements.
Matters on whlch ￿ are required to rnport by exceptlon
In light of the knowledge and understandirKJ of the charty and ils environment obtained in the course of the
audil, we have not identffied material mis$latements in Ihe Strategic Report cf the tJ"feclors' Report included
thin the Report of the Trustees.
We tsve nothing to report in respect of the folh)wing matters n relation to whith the Companies Act 2006
requi￿$ us to ￿port to you rf. in our Opini￿..
adequate and FKoper accountiThJ records have not been kept. or retums adequate for our audit have not
been ￿ceIVe(l from branehes not visrted by us," or
the financial statements are not in agreement wth the accountry record5 and retwns.. or
certain disdosures of Iruslees. remunefth.on speafic by l•v are not made.. or
we have not rec*ved all the informats.on ar¥J eyFAanat￿5 we requi￿ foi our asjdrt.
Responsibllltles ol Trustees
As explained more fully in the trustees. responsibilit￿ statement set out on page 7, thè trustees (who are also
the directots of the tharita￿e ccmnpany for the oJrFoses of company lawl are responsible lor the preparation
of the finanoal statements and fLY being sab"sfjed that Ihey give a Irue and fair wew. and for such internal
control as the trustees determine is 1￿cesSary to enatle the preparats.on of fThnual statements that are free
from material misstatement. whether due lo fraud (K error.
In preparing the finartial statements, Ihe trustees are responsi￿e for assessing the tharity's lo continue
as a going concem. disclosng, as ap￿1(able. matters related lo going concem and usin9 the going concem
basis of accounting unless the trustees either intend to liqimdale the charity w lo cease operations, or have no
realistic allematsve but lo do so.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK LEICESTER
SHIRE AND RUTLAND HOME HELP LIMITED
Auditor's responsibilities forthe audit of the financial statements
Our obiedives are lo Obt￿"n reasonable assurano about whether the financial 51atemenls as a whole are free
Irom material misstalemenl. whether due lo frau(J or erw. an(1 lo issue an auditor's reF¥Nt that includes our
opinion. Reasonable assuran￿ is a high level of assurance but is not a guarantee that an audit conducted in
accorOan¢e with ISAS (UK) will a￿ayS (Jetect a material misstatement vthen rt exists. Misstatements can arise
from fraud or error and are c￿nsIdered material rf. indryidually or in the aggregate, they could ￿asOnablY be
expected to infl￿nCe the 8¢￿￿11¢ ¢Jeo$if￿$ crf L*ers laken ￿ Ihe basis of the finanual statements.
Ir￿gUlarity"eS, inclu¢Jing fraud. are instances of nOTrcom￿lon¢e ￿th la￿ and reguLabons. We design
procedures in line with our ￿sponSIbl1rties, oulined atrf)ve, to detect material misstaltynents in respect of
I(￿gUlantleS, including frau<J. Based on our understanding of the tharity and its activities, we identsfied that the
principal risks of non-c0rnpli￿ with laws and regulations related to the Charities Act 2011, UK lax
legi￿atron, pengons legi$lats"on. emF4oyment ￿ulatiOn and heath and safety regulats'on, anti-bribery,
corTUPtI'on and fraud. money laurKlerirrfJ, norFcompliance Iwth implementation of govemment support schemes
labng lo COMO-19. and we ¢￿SIdere(l the extenl to which non-com ￿lan￿ might have a material effect on
the financial stalernent5. We also consKlered those laws and regulations that have a direct impact on the
p￿ParatIon of the financial stslemenls. such as the Companies kl 2006 and the Charities Statement of
RecommeThJed Practice.
We evaluated the trustees, and management's in￿nINe$ and oppwtunities for fraudulent manipulation of the
finanual statements linduding the nsk of override of ￿trol5) and delem)ined that the pnnupal risks were
related lo p)sling manual icwrnal entn.es to manipulate fina￿101 perfomiance. management bia$',through
judgements and assumptions in significant accounb.ry esb"males. in pafb"cular in relats.on to use of restncled
funds, and signfficanl one-off or unusua] transacliMs.
Our audit procedu￿$ were ¢*s"gned lo resptsnd to those ldentffj￿d risks, indudirvJ non-￿MplianCe wth laws
and regulations lirregularibes} and fraud that are material to the firwntsal stat￿)ents. Our audrt procedures
included but were not limile(J to."
Discussing with the tTU51ee5 and mwwemenl the￿ wOcedu￿$ regarding compliance with
laws and regulati(￿S.,
Commun￿8￿"￿9 Nlenlified laws arKI regulations throughout our engagement team an¢J remaining alert to
any indutions of non-compliance throughout cyJr audrt,. and
Considering the risk of acts by the group and the parent tharity ¥*thich were ￿ntrary to applicable laws
and regul*ions. including fraud.
Our audit wocedures in rdation lo fraud I￿uded but wEre mt limited to..
ma￿"n9 enquir￿$ of the trustees and management on wthether they had k￿l¥ledge of any actual.
suspected or alleged fraud,.
Gaining an understanding of the inlemal cThrtrols estat4ished to mitig•le risks rdated to fraud,.
Discussing amongst ihe engagement team the risks of traud.. and
AddressiNJ the risks of fraud through management override of ￿ntrOl¥ by perfomiing journal entry
testsng.
There are inherent limitations in the audit procedures described above and the primary responsibility for the
P￿VentIon and detection of wregulanb.es Ir￿ualfig fraud rests 7Mth management. As with any audit. there
remained a risk of non-delecb'on of iiregularities, as these may invofve collus￿n, forgery. intentional
omissions, misrep￿$entats.0n$ or the overyide of irrtemal controls.
A further description of our responsibilitie5 for the audit of the financi8J ststements is located on the Financ¢al
Reporb"NJ Counul's V￿bsrte al I￿￿￿.frC.or9.ukjaudrfors￿spons1b11il1eS This Oewplion fomis part of our
auditorfs report.
10-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF AGE UK LEICESTER
SHIRE AND RUTLAND HOME HELP LIMITED
use of the audll report
This report is made solely to the company's membets as a tKxty in accordance wth Chapter 3 of P* 16 of
the Companies Act 2006. Our audit has been undertaken so th* we might stale to the company's.
membefs those matters we a￿ required lo slate lo them in an auditorfs report and for no other purFrf)se. To
the fvllest exienl permitted by law. we do not accept or assume responsibility to anyone other than the
eompany arKI the company's members as a body for our audrt work. for this rewrt. or for the opinions we have
formed.
David Hoose ISw¥"or statut￿Y auth"trrfl
for arwj on behalf of
Mazars LLP
Chartered ACc￿ntantS and Statutory Auditor
6 Dominus Way
Meridian BU￿neSS Park
Leicester
LE19 1RP
Dale.. Dec 3. 2021

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
STATEMENT OF FINANCIAL ACTIVITIES INCORPORATING INCOME AND
EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2021
Unr¢strl¢ts
d fund5
2021
Total
fund$
2021
Total
funds
2020
Note
Income from".
Charitable activitie5
Grant and other income
707.150
1,554
707,150
361,554
1.114,712
1.450
Total incomo
1.068.704
1.￿.704
1,116.162
Expenditure on:
Charitable actiwlies
1,tIS1,859
1.061,859
1,078.326
Total expenditure
1.061.859
1.061.859
1,078.326
Net movement in funds
6,845
6.845
37.836
Reconciliation of funds:
Total fuThYs brought forward
11.590
11.590
126.2461
18,435
18,435
11,590
Totsl lunds carried fo￿r￿
All incorne and expenditure aL*ivilies a￿ ¢Jerived from eonb"nuing &tiviti"es.
There were no other recogni5ed gains and 1055es for the year ended 31 Marth 2021 or year ended 31 March
2020 other than those indu¢Jed in the Statement of Financial knties.
Al lunds are uNeslricted fvnds for 2021 and 2W20.
The notes on pages 15 to 21 fomi part ofthese stslements.
12

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
Registered number.. 03768527
(A Company Limited by Guarantee)
BALANCE SHEET
AS A T31 MARCH 2021
2021
2020
Currenl assets
Stocks
3.207
111,201
5.146
3,207
113,890
6,81
Debtors
Cash al bank and ￿ hand
119.554
123,903
Credltors: Amounts lalling one
year
1101,1191
{112,313)
Net cuvrent assets
18.435
11.590
Net ass8ts
18.435
11.590
Charity Funds
Unrestricted funds
18.435
11.590
Total funds
18.435
11,590
The financial statement5 v￿e approved and aulh)rised for issue by the Trustees on
artd signed on their behaw, by".
Dec3, 2021
APoDn0￿110è05.IWl1
A P Doftovan
Dirn¢tor
The notes on pages 15 to 21 fomi part of these finani?al statwnerts.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2021
2021
2020
Note
C•$h flo￿7 from opefatlng actlvities
Nel cash {used in)IprovKled by operabng acbvilies
11,6601
5,140
Change In cash and cash 4uival•nts In the year
Cash and cash equivalents brought forward
11.6601
6.806
5,140
1,666
Cash and cash equlvalents carrfed foThvanl
10
5.146
6.806
The notes on pages 15 to 21 fc*m part of these finan(ial Stat￿ents.
14-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Genernl Inlormation
Age UK Lwcester Shire and RulI￿d Home Help Limited is a ¢hanlable company (ctynpany number
037685271 and is also registered as a thanty at the Charty Commission in England and Wales. The
thariiable c(*npany is limited by guarantee and as such has rKII issued Sha￿ capital. The liabillty of its
members in the event of the company teing w)und up is limited to a sum not exceeding £1 each. The
registered office and wncipal place of t￿￿"neSS 15 Lansdtywne House, 113 Princ&ss Road East,
Lewster, LE17LA
The charity's prinapal obiecti¥e is to promote the relief of older, wd( or disadvantaged peOe in any
manner which now and hereafter may te deemed to te chariiable ￿ and around Leicestershire, Rulland
arKI atJFyning counttes.
Accounting Policies
2.1 Basis of preparation of flnanclal slat•ments
The financial statements have been prepared in acoydance wth A¢counling and Reporting ty
Charities.. Statement of Recommended Pra¢ti¢e applicable lo ¢hants'es preparing their accounts in
accordance with the Financial RePo￿"n9 Standard appliCa￿e in the UK and Republic of I￿land
IFRS 102) (effective 1 January 20151 _ (Charibes SORP IFRS 1021), the Financial Rewting
Standard applicat4e in the UK and Republ￿ of Irdand IFRS 1021 arKI the Companies Act 2006.
Age UK Leicester Shire arKI Ruuand Home Hdp ￿"mrted meets the definition ol 4 public benefft
entity unt1er FRS 102. Assets and 1obilib.es a￿ inib.alty ￿¢0￿nised al historical cost or transaction
value ￿n￿sS oÈheTh*ise stated in Ihe re￿vant accounknng policy.
12 Galng concern
The Iru5tees assess vthether the use of ￿1r9 eoncem is appropr*le i.e. Wffiether there are any
material uncertainbes related to events or ¢MditKJns that may cast significant doubt on the ability of
the company to eontinue as a going concem. The trU￿ee5 make this assessment in respect of a
perTod of at least one year from the date of authorisatw fry issue ol the finanaal statements and
have concluded the company has adequale iesources to continue in operational existence for
the fO￿seeable futu￿ and there are no material uncertainties about the company's ability to
continue
as a 9)ing concem. Ihus they Contin￿ to adopt the going CJ)tTrm ba￿5 of accourting in preparing
the financial slalements.
15-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
A¢¢ountJng Poll¢les l¢ontlnued)
2.3 Income
All income is recogni5ed On￿ the company has enb'Nement to the income. it is probable that the
income will be received and the amount of ineome receivable Can be measured reliably.
Voluntsry income, r￿UdIng dwb"on$ a￿ rec4nised tl*re is entiuement. yobabl& receipt
and the amount can be reliably measured.
Income from charitat4e aCtiV￿leS is iecwis&J as it is eamed and consists of eharges for the
provision of home help ser￿￿ and routs're th)mestt tssks for ethrty persons in the area for wh￿rn
such tasks would cause thern pain ry discomfort.
Grant income provides lunding to supwt perfonnance acttvttses and rs recognised ￿en the charity
has entsIle￿nI to the fvftds. any perfornian￿ C￿dib.￿S attached to the grant have teen met and
the amount can be rdiably measured. Inc￿le is defefred vihen performance related grant5 are
received In attvance of the b.me Pe￿￿j or expenOrtu￿ to whid) they relate.
2.4 Fund accountlng
General funds a￿ unrestrcled funds are aVaila￿e use at the disertton of the Trustees in
fvrtherance of the general objective5 of the company and vknich have not been designated for other
pur[￿.
2.5 ExPendI￿re
Expendrtwe is reeognised once the￿ is a legal or con5tructNe obligation to transfer economic
benefit to a third party. r( is probatAe that a transfer of eujnomic benefiis wll be required in
settlement arKI the amount of the ouigalion be measured reliably. Expenditure is das5ified by
adivity. costs ol each activity are made up of Ihe total of direcl costs and shared costs,
including suppjrt costs invofved tn ￿dertak1Thj each activity. Direct costs attributable lo a single
activty are allocated directy to that activty. Share<l costs wttich contribute to more than one actiwty
and support costs whith are not attn"butable to a %ngle actNity are apportioned betsveen those
activities on a basis ￿nsIStenI wth the use of resources. Central staff ¢ost$ are all￿ated on th8
basi5 of time ¥ent. and depreoyatth charge5 allocated on the Ihjts'on of th8 a55el's use.
Support costs indude central lunctws and go¥emance costs have been allocated to activty cost
categories on a Iws consistent wth the use of the ￿$OurCe.
Costs of generats.ng fvnds are costs iTrwrred in atlracb.ng voluntary irKtyne, and those incurred in
trading xtrvitses that raise fvnds.
An expen￿rtu￿ is irdusive of irreco¥ernble VAT.

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Accounting Pollcles Icont5nued)
2.6 Stoc*s
Stocks are valued al the lower of cost and net realisable value after making due allowance for
obsofete and ￿0w-moVing stocks. Cost indudes all direct costs and an appropriate proporbon of
fixed and VarIa￿e Overt￿dS.
2.7 Financial Instruments
The comwy onty has fina￿la1 assets and finarK)al liats"lrt*s of a kind that qualfy as basic financial
instruments. Basc finanaal instruments are initially re￿gnIsed at transaction value and
subsequently measured at Iheir Settlement value wlh the exceplJ"r)n of bank l¢)ans wh￿h are
subsequwtty measure(l at am0￿se￿ cost ugng the effective interest rneth￿.
2.8 Dobto
Trade aThJ othw ¢Jebtors are recogThsed at the'settknenl amount after any trade discount offered.
Prepayments are valu&J at the amount prepahl of any trade discounts due.
2.9 Cash at Bank and ifb hand
Cosh al bank and in hand indudes cash and short temi higNy liquid investments wth a short
malurty of three months or less from the dale of acquisition or opening of the deposit or similar
account.
2.10 Liabilities and provlslons
'abilitie5 a￿ ￿¢09n1$ed when there is an obligation at the"Balance Sheet dale as a result ol a past
event, it is probable th* a transfer of e￿oMiC tenefit wll be required in settlement, and the
amount of the settlement can be estimated rella￿y. Liabil￿"e5 are ￿￿)gnised at the amoLJnt that the
company anliopales it wll pay to settle the debt or the amount it has ￿CeiVed as advanced
payrnenls for the gocojs or seNices it must provide. Provision5 are measured at the best e51imale of
the amounts reqUI￿d to settle the obligab"on. Ithe￿ the effecl of Ihe lime value of money is
material, the provision is based on Ihe present value of those amounts. discourbted at the pre-tax
discount rate that reflects the risks specrfic lo the liabilrty. The Unwr*￿"rtg ol the discount is
recognised %Mihin inlere$t payable and smilar tharges.
2.11 Taxatlon
The ¢ompany is con$de￿d to pass the tests set OLrt in Paragraph 1 schedu￿ 6 of the Finance Act
2010 and therefo￿ il meets the definition of a tharitable company for UK corpor*ion tax purposes.
Accordingly, the company is potentially exempt from taxation in ￿SpeCt of inwne u capital gains
received wthin categories eovered by Chapter 3 Part 11 of the Cowation Tax Act 2010 or Seth'on
256 of the Taxation of Chargeable Gains Act 1992. to the extent that such income or gains a
applRd exdusivdy to tharitab￿ purposes.
2.12 Penslons
The company operates a defined contritr¥Jtion pen￿on Sthe￿ arKI the pension charge ￿presents
the amounts payable ty Ihe company to the fvnd in ￿sPeCI of the year.
17-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Ae¢ountlng Polici•s Icontinu•d)
2.13 Critical accounting e5twnate5 and areas of judgment
Eslirnales and judgments are continually evaluated a￿ based on historical e¥perience and
other factors. induding expectalions of future events that are beltreved to te reasonable under the
cirujmslanees. There a￿ Th) cnb"¢al a¢wJnling estimates and areas of judgement to note.
Details of charitable aclivities
2021
2020
Home help seThices
Support costs
Goveman¢e ￿$ts
991,949
58,073
11.837
1.018.254
52.930
7.142
1,061.859
1.078.326
The support and governan￿ costs are allocated to ad1¥rt￿s Costs ￿tegOrieS in a basis consistent wth
use of the resources.
18-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Staff costs
Stsff costs were as Idl￿¥$..
2021 '
2020
Wages and s￿arieS
Social securty costs
Olher pension wsts
872.437
17.709
20.153
868,162
19,289
18,688
910,299
906.139
The average number of persorts employed by the company during the year was a$ fOl￿WS..
2021
No.
92
2020
No.
101
Provision of seNices
AdmirAslration
103
No employee recwved remuneration afflountirwj lo mcrfe than £60.1)￿ in either year.
The charty employs a number of part-tsme ernpioyees who are included vAthin the figures above. the
average monthly number ol full tsme equiv8￿nI empknyees thjn.ry the year was 2912020.. 401.
The charitable company operates a defined c¢yrtn"bution pen>on scheme. The assets of the scheme are
hekl separately trom I￿)$e of the charity in an independentty administered fund. The pension costs
tr￿rge of £20,153 {2020.. £18,688) represerts conln"butions payable by the thantable company to the
Fen5ion s¢heme_ At the year end £3.233 {2020". £3,171) was owed to the pension scheme and is
induded within c¥editors.
Trust￿$. remuneratlon and oxpenses and cost of key management personnel
la) Trustees reTrwneration
ND trustee recewed any remunerabon or expenses.
Ibl Key management remuneration
The key rnanagemenl PerS￿ne1 of the tharilat￿e cLYnpary ￿ remunerated through the parent
e*aritable company Age UK Leieester Shire And Ruuand LI￿ted.
19-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Net in¢¢)mellexpeDditurn
Fees payatAe to Ihe authrs in resFtrt of bolh ￿K11t aThJ TrTraudit services are as follows..
2021
2020
Audrt servic*s- statutory audit of c*witable compw
Olher assuran￿ services
2.215
814
2,122
1,(￿1
3,029
3,183
Debtors
2021
2020
Trade debtors
Amounts owed by group undert*ing$
Olher debtors and prepayments
107,648
20
3.533
110,231
20
3.639
111.201
113.890
Cr•ditorn: Amounts lalllng due wllhln one year
2021
2020
Trade credrtors
Amounts owed to group undertaking5
Other taxation and swal securty
Other creditors
A¢¢ruJs and deferred income
3.450
44.931
4,151
3,248
45,339
5,421
14,740
4.913
3,187
84.052
101,119
112,313
There was no deferred income at the end of Ihe current or prior ￿.
-20-

AGE UK LEICESTER SHIRE AND RUTLAND HOME HELP LIMITED
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2021
Reconclllatk*n of net m¢)vement In funds to net ￿$h flow from operatlng activitles
2021
2020
Net income fof the year18s per Statement of FinarKaal ￿ts¥[b"e$)
6.845
37,836
Adjustment for:
Dec￿3$ellin¢feaseI in debto
Decrease in ueditors
2,689
(11,194)
{2,0031
{30,693)
N•t cash (used inyprovlded ty opernting activities
11,660)
5,140
10. Analysls of and cash equivalents
2021
2020
Cash in bank
5,146
T¢)tal
5.146
6,806
11. Relaled party transactions
FRS 102 seth.on 1A dce5 not requi￿ disdosure of tran5ath.ons entered into belween Iwo or mNe
members of a gr￿p, pwde<l Ihat any subsidiary undert*ing whith 1$ a party lo the IransadK)n 1$ vtholly
owned by a member of that group.
12. Ultimate parent undertaking and controlling party
The Company is a 11x1% 5ubs"diary of Age UK Leicester Shire and Ruuand. a Company ￿gisl￿d in
Errtjland and Wales {chanty registration number 1146649} The pa￿nt Company's registered office,
Lansdowne House. 113 Princess Road East, Leicester. LE1 7LA. In the opinion of the directois, Age UK
Leie£ster Shire ano Ruuand is the Company's immediate and ultimate controlliro paty.
This is the Lqrgest and smallest wp for which ts)nsolidateO ffinancial sL*ements a￿ prepare(l.
Consolidated finawal statements a￿ aVaila￿e the charitable company's registered office,
LandSdo￿e House 113 Princess Road East. Lejcester. LE1 7LA.
21