REGisfERED COMPANY NUMBER: 04140012 (England and Wales) REGisfERED CHARITY NUMBER: 108S878 REPORT OF THE TRusfEES AND FINANCIAL sfATEMEpirs FOR THE YEAR ENDED 31 MARCH 2024 FOR RICHMOND crrizENS ADVICE BUREAUX SERVICE (A COMPANY LIMThED BY GUARANTEE) Har￿eY Fowler LLP Chartered Accwntants 4th FI￿r Tuiti￿ House 27-37 St Ge¢yge's Road Wimbledon London SW19 4EU RICHMOND crfizENS ADVICE BUREAUX SERVICE CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Report ofthe Tr￿te¢S I to 8 Independent Examln*s Report Statement of Financlal Actlvltles io Stthment of Flnanclal Posltion li Statement of Cash Flows 12 Notes ta the Statement of Cash Hows 13 Notes to the finandal Ststoments 14 to 25 RICHMOND CITIZENS ADVICE BUREAUX SERVICE (REGIsfERED NUMBER: 04140012) REPORT OF THE TRusfEES FOR THE YEAR ENDED 31 MARCH 2024 The trustees who are also directors of the charlty for the purposes of the Companies Act 2006, present thelr report with the flnandal statements crf the charfty for the year ended 31 March 2024. The financial statements comply with the Charltles Act 2011, the COMpan￿S Att 2006, the Articles of Associatlon a￿1 Accounting and Reporting by Charities.. Statement of Recommended practi￿ atplicable to charities preparlng their accounts in accordan with the Financial Reporting Standard applicable in the UK and Republic of I￿land (FRS 102) (effectlve l January 2019). The rxganisation oper7tes as Citizens Advice RIchmOr￿ (CAR) though the company name remalns Richmond Cltlzens Advi Bureaux Service. In this report the natlonal Cits'zens Advice charity Is referred to as Cltlzens Adv1￿ and the Council of the London Borough of RlchrThJnd upon Thame5 Is referred to as RichmorKI Counal. OBJEcfivES AND ACTiwfIES The Artlcles of A55oclatlon of CAR state that the cha￿ty,5 objects are to promote any charltable purpose for the publlc benefit by the advancement of educatlon, the protettion arKI pre5ervatlon of health and the relief of poverty, sickne55 and distress in particular, but without Ilmitation, for the benefit of the communlty In and around the London Borough of Rlchmond upon Thames and surroundlng areas. The key strategic objectlves for the next three year5 are Set out in the bu5ine55 and development plan 2024-27, along with detslled work plan for 2024-27. The plan was developed frorn a planning meeting held in January 2024, attended by staff, volunteers and trustees. The draft plan was consulted on with each of these groups and was approved by the trustees in February 2024. Progress towards the tsrgets In the work plan are monitored quarterty by the trustee board. A new plan for 2025-28 will be developed In early 2025. Our Aim: The Cits'zens Adv1￿ service helps people resolve their legal, money and other problems by provlding information and advi￿, and by influenclng policymakers. statement of purpose: Otlzens Advlce Richmond Is a charity that empower5 people to resofve thelr problems and changes their live5 for the better. We do thls on a free and Impartial basls by: - Offering personalised opUons-ba5ed advlce Educatlng our communlty to avoid future problems - Effecting change at local and nauonal level through researth and campalgns. Our Values: To underpin our strategy and plans, trustee5, staff and volunteers will always seek to.. Put our dients at the centre of all we do - Respond to the needs of the local communlty Ensure hlgh quality and accessibilty - Guarantee confidentiallty and impartiality Promote equalitles and challenge discrlrninatSon Our Objectives: Our vi%on for Cltlzens Advice Rithmond involves working towards five key strategic priorSUes.' l. Access to advlce we will prioritise advice to those wh) need it most and help people via the most appropriate channel. will provide strBtegic leadershlp to the local advi￿ sector 2. Influen￿ we w511 be more influential and speak out on behalf of I￿al residents, workSng with statutory and voluntary organisation5 to identify the source of peoples, problems and campaign for Improvements in policy and practke at local and national level 3. Sustsinability - we will diversify our fur¥Jing base by developing new Sour￿ of funding alongside efficley gains where possible to ensure our sustalnabS1ity 4. Partner5 - we will develop effective partnerships to deliver cost effective seN{￿s, f¢xu5ing on the need5 of disadvantaged people and communities and to share be* prBcti 5. Volunteers - we will attract a broad range of new volunteer5 and offer them more flexible opportunities. RICHMOND CInZENS ADVICE BUREAUX SERVICE (REGIsfERED NUMBER: 04140012) REPORT OF THE TRusfEES FOR THE YEAR ENDED 31 MARCH 2024 Publlc benefit How our activitle5 dellver publlc benefrt- Duriry the year, CAR provided advice to cllents across the London Borough of Rlchrnond upon Thames by phone, emall and in pers1￿. We have offi￿5 at Hampton, Hampton Hill, Barnes and Sheen and delivered outreach advice servi￿5 at the Whitehouse Community Centre, the Vineyard, Whitton Llbrary, Ham tibrary and with All-in-one Hub in Richmond. Staff and volunteers A5 of the end of March 2024, CAR had a total of 16 pald Staff. 9 of whom were part-ume. The charty continues to benefrt from the contribution of a large body of around 75 local volunteers who prowde the advlce service to the public or support the charlty's adMlnlstratl￿. Volunteer advisers work an ave￿ge of one day per week and it tske5 about ￿efve months for them to be fully trained to the exacting standard which is required. thr the course of the reporting period, a total of 33 new volunteers were recrulted and trained (35 the prevlous year). It is estlmated that our volunteers contributed over 25,750 person hours overall, throughout the year. The tru*ees who are all volunteers themselves, wish to express their gratitude to all our volunteers for their support and dediG*ion. RICHMOND CITIZENS ADificE BUREAUX SERVICE (REGisfERED NUMBEK. 04140012) REPORT OF THE TRusfEES FOR THE YEAR ENDED 31 MARCH 2024 ACHIEVEMENT AND PERFORMANCE Over the year 2023-2024, 6,010 individual clients were provlded with advi￿ Infom)ation (2022-2023: 6,450). We continue to see many clients who have complex, multiple and interlinked problems. Advisers dealt wiu) a totsl of 17,495 separate issues on their behalf (2022-2023: 25,132"). The impact of the cost-of-living crtsls on household expenditure and abilty to pay for essentials such as fuel and food, has driven demand for our seNices. he reduction in numbers of issues dealt with refiects a different rnet￿d of recordlng Issues slnce April 2023. Previously returning clients had separate profiles on our cllent database. fftr the year, these have tten merged and similar Issues on each profile have subsequendy been merged also. Main Enqulry Areas Welfare Benefts induding Universal Credit Debt Houslng Finanaal servkes & capabllity Employment Relation5hlps & Family 13% of our work Involved supporting resldents wlth charltable support and fcodbank vouchers. Advisers secured financial galns of £2,142,084 for our clients (2022-2023: £3,303,538) through debt wrlte-off aTrJ re￿ipt of benefits or other enbtlements. This 15 a slgnificant contrlbution not only to indivlduals and households, but also to the broader kjcal economy. 47Vo of clients ststed that they had a disability or chronic illness12022-2023: 45Wo) and 320/0 were from black and minonty ethnic groups (2022.2023: 27D/o). 2023-24- Oh 34 io 16 2022-2> 010 22 15 13 DurfTrJ the year, staff and volunteers continued to provlde quality Infomiation and a¢fvi50ry seryices by telephone advice, written and email correspondence, In person and at outreach Sery1￿ at communty ￿ntre5 acr055 the borough. We conbnued our direct ferral Servi￿ for partner organisations to refer clients to us and to upload relevant documents. Citizens Advi￿ carries out an independent surveyi by emall or text, of all clI￿ts who consent to be contacted. The resu￿ telow are cumulatlve for the 12 months, April 2023 - March 2024. The number of CAR dlents who responded was 434. positive or very posltive response natlonal average rate for CAR clients nauonal average How easy or difficult did you find it to access the servitt? To what extent did the seNice help you find a way foNard? To what extent is your probtem now resolved? How Ilkety would you be to recommend this Servi￿? 70Vo 84010 73010 83010 73010 83010 73010 840/0 CAR supwed dlents in a range of ways; from listenlng and giving Infomwtion, providing genernllst and sFEclali* advlce and through negotiating with thlrd parties. Where appropriate, clients were refer￿d to other agencies, to siatutory bodles, or to local leg61 firms. The SeN1￿ offers speclallst advi￿ in famlty law, immigration, and housing provided by legal professionals, where advi￿ Is given on a pr￿bon0 basis. Our Manage Your Morw (MYM) tearn delivered appointments to 52 dients and carrled out workthop5 for 40 people. We were involved in distributlng the Household Support Fund on behalf of Rlchmond CourKil and supwrted 460 hcAJsehc4ds and distributed £lll,000. Research and campaigns are an important of our work. Advisers submitted a total of 346 eviden￿ fo￿5 (EFS) for the whole of 2023-2024. The team's main focus during the year wa5 on the following campaigns: - Adequacy of welfare support - Q>st of living crf515 - stop "no DSS" poliaes - Improving prc(e55e5 for tenants in 9xial housing - Improving dlsrepair for tenants in 50clal hou5iTh3 The Team is working dosety with l¢xal organisations, Including Richmond Coundl {particularly on houslng issue5), Ic￿1 MPS, RHP and PA Housing. RICHMOND CITIZENS ADVICE BUREAUX SERVICE (REGIsfERED NUMBER: 04140012) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 FINANCIAL REVIEW Funding sources For 2023-24, the main source of funding was a contract with Richmnd Council to deliver a generalist advi￿ services in the bwugh. This contract originally began in August 2013 and was extended twlce, with a IOO/o then a 5¥0 reduction in fundlng. The latest exiension wns to March 2024. In 2023124, this contrdtt comprised at(Jut 41Wo (2022123.. 43OJo) of total income; orooing support from three local trusts comprised 21% (2022123.. 25010) of ITKome. As ever, diver￿fyIng our funding base will remain challenging and we will conttnue to operate in a fina￿lalty fInety-balan￿ and constrained environment. Contlnued support from k￿al trusts cannot be guaranteed, and securirvJ new funding sour￿5 wlll continue to be difficuli as we operdte in what is perceived to be a prosperous borough. Outcome for the year For the year ended 31 March 2024, CAR had a net excess of Income over expenditure of £34,567 (2023.. £10,008) of which ÉO {2023: £6,155) represented a decrease in restricted funds and £34,567 represented an inuea5e In unrestricted funds (2023., £19,250). The cash resources at the end of the year stothl at £417,623 an in(￿ase of £40,839 on the prevlous year end. Reserves Reserves at 31 March 2024 stood at £391,148 (2023: £356,581) of whlch £384,753 (2023.. £350,186) were unrestrlcted funds and the ￿Ma1nder restricted. Within unrestrirted funds the trustees have allocated £4,287 being an amount equ31 to the net L¥Jok value of the fixed a55ets, to a designated fund as such funds are Invested in fixed a&Eets and, therefore, not avallaNe to meet the day to day runnlng costs of the tharity. CAR requires unrestricted funds In the period ahead to.. provlde working capltsl to cover day to day flurtuatlons In income arml expendlture, Including those for separately funded projects, which may have d6fferent financial accountlng Ferlcils and different timetsbles for grant or contract in5talments, sometimes In advan￿, sometlmes in arrears. . meet, In the short temi, elther unexpected expenses or income shortfalls, The trustees estimate that the amount of reserves required to address the requirements atmjve Is between £200,0￿ and £210,C￿0 . The unrestritted reserves of the charlty at 31 March 2024, excludlng the deslgnated fixed assets fund, We￿ £380,465 Golng concern The trustees have considered CAR cash fiow fijrecast for the perknd a￿d. Provlded that the advi￿ contract wlth Richmond Council is extended in 2024 at a funding level abjve that of (linked to NJC scale Increase) the funding level in 2022-23 and 2023-24, the trustees believe thal the charity has a rea9)nable expectation of having sufficlent resources to contlnue in operat￿n the foreseeable future. Accordingly, the trustees continue to adopt the golng concern basis in the preparat1￿ of the accounts. Prlnclpal rlsks and uncertainti¢s Principal Rlsks Risk Management LBRUT fundlro reduces from 2026 Ensure all perfornian￿ targets meti promote se￿1￿ Impact Malntsin conttngenry In financial plannlng and forecasLing.Work with LBRUT to explore Civic Centre Presen￿ to redu￿ rentsl liabillllty RenlAI liabilitles Ilkely to increase wlth the move to the Civic Centre in 2026 Regular liaison with funder5' maintain relationship wlth CA bid team re support around commlssloning; develop servi￿5 that funders want to see eg. In person provisio or dients Loss of funding and increased demand for servi￿5 due to of living crlsis RICHMOND crrIzENS ADVICE BUREAUX SERVICE (REGIsfERED NUMBEK. 04140012) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 FirfuRE DEVELOPMENTS During 2024-2025, CAR will work on imk4ementiThJ our work-klan for the year to dellver on our fNe key strateglc objethves, set out in the busine￿ and development plan 3nd to plan how our ServI￿S can support residerts with the cost-of-livlng crfsis. The work plan is updated quarte￿, and progress Is reported to trust￿5 at board meetings. CAR will continue to work towards meeting the contractual targets in the generalisi advi￿ ServI￿S contracL wlth RIchn￿nd Council. It is hoped thal meetlng and exceeding these targets wlll help to influence the council's deasion to commlsslon the servlce from 2026. The charity will continue to promote the value of its work to members of the councll, other funders and the public. Quallty wll remaln central to servi￿ plannlThJ; through ongoing structured training programnEs and through audit. CAR wlll conbnue wth Otozens Advi￿'S Performan￿ quality framework, by carying out regular quallty of advice assesS￿nts, overseen by Q'tszens Advlce quality a￿lItOrs. Research and carnpa￿ns will remain an extremely important a9)ect of the charity's work. In the year ahead CAR will contlnue to participate proactively In national Otlzens Advice campalgn5, as well as artively wothing wlth statutThy todle5, MP5, and others in the borough to tackle I￿al issue5 and to feed back on the Impact on dlents of welfare benefit reforms and ofvr policies and practi￿% The team work5 to an annual development plan and the work Is overseen by a steerlng groupi comprlslng staff, volunteers and the lead trustee and chalred by the CEO, that meets quarterly. CAR conts'nues to recrult and train new volunteers to maintsin current levels of and reSp￿d to demand for advlce. It will contlnue to develop new and InrK)vative projects that reswnd to klentified l(Kal advi￿ needs. RICHMOND CITIZENS ADVICE BUREAUX SERVICE (REGIsfERED NUMBER: 04140012) REPORT OF THE TRusfEES FOR THE YEAR ENDED 31 MARCH 2024 STRucfuRE, GOVERNANCE AND MANAGEMENT Governing document Richmond Citizens Advice Bureaux Servlce Is a company limited by guarantee arKI Is a registered charrty. It is gover￿1 by ts Artldes of Association. Recruitment and appointment of new trustees The dirertors of the charitsble company ('the charlty,) are its tnjstees for the purpose of charity law and throughout this report are collectively referred to as the trustees. Trustees are elecied to the board by members of the charity at the annual general meeting. One third of the elected trustees are required to retire by rotati￿ at each annual general meeting. The chair of tNstees is eierted by the board, The trustees who acted during the year under review are listed on page 7, none of wh)m has any beneficial interest in the company. Farah Rachlln Is the chair of the board of trustees. Oryanisatlonal structure and declslon making CAR is govemed by its trustee board whlch is responsible for Se￿ng the stratsgic dlrertlon of the organlsatSon and the pollry of the charfty. The trustee5 carry the ultimate re5ponsibi1Sty for the COnd￿t of the charity and for ensuring that It satiSf￿S Its legal and contractual obligations. The trustee board meets at least quarterly and there a￿ additional meeungs of appropriate members or grwps os required. The day-to-day operation of the organisation has been delegated to the Chlef Executwe, who is also the Company Secretary. In addition, there Is an experlerKed tsam of pald staff and a substantial team of volunteers who are key to the serv1￿ offered by the charity. Deosions are made by the trustee board, In Ilne with the strateglc bugne5s and development plan whlch Is translated into annual operational plans and reported against to the board. There are regular stsff meetings and senior management team meetlngs which ensure that proJre5s is L*ing made agoln5t tsrgets and also enable early troubleshooting when problem5 arise. Indurtion and tralning of new trustees New tru*ees are elected at the annual general meeting or are co-opted durlng the course of the year. They are given an inductlon pack of Ilterature whlch confirms their role and responslbil￿eS, and they also undergo an Induction programme in the bureau and may attend brlefing sesslons run by Qtizens Advlce. Key management remuneratlon The pay of the Senior Management Team and staff is reviewed annualty by the HR and Flnance subORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 REFERENCE AND ADMINIsfRATIVE DEfAILS Registered Company number 04140012 (England and Wales) Registsred Charlty number 1085878 Registered ¢)ffice 94-102 High Street Hampion Hill Hampton TW12 INY Trustee9 Farah Rachlln - Chalr Tom Hetherlngton - TreaSU￿r Wendy Barker Roger Hillyer AlSson Noehrbass (reslgned 1312124) Owain Grlffiths John Wheatle Lollie Tuckey {appointed 512124) (re51gned 119124) Guy E05taugh (appolnted 1114124) Annie Carpenter Sarnh Hynes (reslgned 418124) Nigel Brown Rakhi Govil (appolnted 519123) stephen Hlll (deceased 1814123) Company Secretsry and Chlef Executive Offlcer Lorna Reld Independent Examiner Jonathan Askew FCA Hartley Fowler LLP Chartered Accountants 4th Hcrf)r Tultlon House 27-37 st George's Road Wimbledon London SW19 4EU Principal Bankers I￿a￿tIeS Aid Foundation Bank Ltd 25 Klngs Hill Avenue West Malling Kent MEI9 4JQ Name The regIste￿d name of the charity 15 Richmond Citizen5 Advice Bureaux Serv1￿ but we operate under name of Otlzens Advice Rld)mond, followlng a rebrandlng process as requiroj by the Cltizens Adm￿ membershlp scheme. RICHMOND CITIZENS ADVICE BUREAUX SERificE (REGIsfERED NUMBER: 04140012) REPORT OF THE TRusfEES FOR THE YEAR ENDED 31 MARCH 2024 srATEMENT OF TRUSTEES, RESPONSIBILrrIES The trustees (who are also the dlfectors of Rlchmond C1ti2ens Advi￿ Bureaux Service for the purposes of company law) are reswnsible for preparing the Report of the Trustees and the financial ststements in accordance with appllcable law and Unlted Klngdom Accounting S￿dards (Unlted Klngdom Generally AC￿pted Accounting Practice). com￿nY law requlres the trUst￿S to prepare financlal statements for each financial year whlch give a true and fair view of the 5tste of affalrs of the charitable company and of the incoming resource5 and application of resources, Including the income and expendlture, of the charitable company for that period. In preparing those financial statements, the trustees are required to select sultable accountlng pollcles and then apply them conslstenuy; observe the methods and princSples in the Charity SORP, make judgements estSmates that are reasonable and prudent; prepare the financial ststements on the going concern basls unless It Is inapproprlate to presume that the charltable company wlll contlnue In buslness, The twstees are responslble for keeping proper accountlng records which disclose with reasonable accuracy at any tlme the financlal position of the charltable company and to enable them to ensure that the flnancial statements comply with the Companies Act 2006. They are also responslble for safeguardlng the assets of the charitable company and hence for tsking reasonable steps for the preventlon and detectlon of fraud and other Irregularltles. This report ha5 b*n Fyepared In accordan￿ wlth the 5peclal prowslons of Part 15 of the CornpanSes Act 2006 reladng to small companie5. Approved by order of the board of trustee5 on 11 September 2024 and 51gned on Its behalf ty.. Farah ltschlln - Trustee INDEPENDENT EXAMINER'S REPORT TO THE TRusfEES OF RICHMOND crrIzENS ADVICE BUREAUX SERVICE Independent examiner's report to the trustees of Richmond Citizens Advice Bureaux Service (*he Companv) I report to the charity trustees on my examinatlon of the accounts of the Company for the year ended 31 March 2024. Responsibilities and basis of report As the charity's trustees of the Company (and also its directors for the purpws of company law) you are respjnsble for the preparn￿on of the accounts in accordantt wlth the requirements of the Companies Act 20C6 ('the 2006 Act,). Having satisfied myself that the accounts of the Compary are not required to be audited under Part 16 of the 2006 Act and are eligible for independent exaMIna￿On, I report in respect of my examination of your tharity's accounts as carried out under Section 145 of the Charities Act 2011 ('the 2011 Acy). In carrying out my examlnation I have fcllowed the DireL*ons given by the Charity Commission under Section 145(5) (b) of the 2011 Att. Independent examlner's statement sin￿ your charty's gross income exceeded £250,000 your examiner must be a member of a listed bc4ty. I can confirm that I am qualified to undertake the examination l￿uSe I am a Mernt￿r of the Insbtute of Chartered Accountants in England and Wales, which Is (￿e of the listed bchjles. I have completed my examlnation. I conflmi that no matters have come to ry attentlon in connedon wlth the examlnauon glvlng me cause to belleve.. accountlng records We￿ not kept In rest*rt of the Company as requlred by Section 386 of the 2006 Aci. or the accounts do not accord with th05e records; or the accounts do not compty wth the accountlng requirements of Section 396 of the 2006 Act other than any requ1￿ment that the accounts gfve a true and falr vlew which15 not a maiter con&dered as part of an Independent examination. or the a￿OUnts have not b*n prepared in accordance with the methods aThJ princik4es of the Statement of Recommended prattl￿ for accountlng and reporting by tharities {applicable to charities preparlng their accounts in aCcOrdar￿ with the Flnancial Rep(wtirvJ Standard applicable In the UK and Republic of Ireland (FRS 102)). I have no concerns and have come across no other matters In connectlon with the examination to which attention should be drawn in thr5 rewrt in order to enabte o proper understandirrfj crf the accounts io be reached. Jona an kew FCA Hartley Fowler LLP Chartered Acccmjntsnts 4th Floor Tuits'on House 27-37 St George's Road Wimbledon London SW19 4EU 11 September 2024 RICHMOND CITIZENS ADlllCE BUREAUX SERVICE srATEMENT OF FINANCIAL AcfIvITIES (INCORPORATING AN INCOME AND EXPENDrruRE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 2024 Total funds 2023 Total fijnds Unrestricted funds Restricted funds Note INCOME FROM Donatlons 2332 2,332 1,666 Charitsble activities General Advi 428,395 265,923 694,318 617,238 other trading artlvitles Investment income 152 6,584 152 6,584 928 2061 Totsl 437,463 265,923 703386 621,893 EXPENDrnIRE ON Charitable activitles General Alvi 346,958 321,861 668,819 611,885 NEf INCOMEI(EXPENDrruRE) Transfers between funds 90,505 (55,938) (55,938) 55,938 34,567 10,008 20 Net movement in funds 34,567 34,567 10,008 RECONCILIATION OF FUNDS Totsl funds brought forward 350,186 6,395 356,581 346,5T3 TOTAL FUNDS CARIUED FORWARD 384,753 6,395 391,148 356,581 coKriNUING OPERATIONS Ail Income and expenditure has arésen fr￿ continuing actfvitie5. The notes form part of these finanaal State￿￿￿ts -lD- RICHMOND CITIZENS ADVICE BUREAUX SERVICE (REGIsfERED NUMBER: 04140012) srATEMENTOF FINANCIAL posrrIoN 31 MARCH 2024 2024 2023 Tangible assets 15 4,287 10.755 16 89,805 417,623 65,511 376.784 Cash at bank 507,428 441295 Amounts falli￿ the wlthln one year 17 (120,567) (96.469) 386,861 345,826 391,148 356,581 NEf ASSErs 391,148 356,581 FUNDS Unresblded funds Restrlctsj funds 20 384,753 6,395 350,186 6,395 TOTAL FUNDS 391,148 356,581 The charitable company ts ￿1ftled to exernpuon audlt under Sertion 477 of the CA)mpanles P£t 2006 for the year ended 31 March 2024. The members have not r￿uIred the CAynpany to obtsln an audlt of Its flnandal ststements for trE year 31 Marth 2024 In a￿Ordan￿ wlth Sectlon 476 of the Companles Act 2CI)6. The trust￿ acknovAedge thelr res￿￿51b1rs￿eS for (a) erwrkng Ihat trE charliable company kws Kcountlng r￿$ that compty wlth Sectlons 386 and 387 of the Cornpanks Act 21)36 and Ewlrwj finandal statements whlth gtve a true and falr vtew of the state of affalts of tre charltable company as at the end of each financial year and of ts Surplus or eath financlal year n accordarKe wilh the ￿vITeMents of Sglions 394 and 395 and whKh otherwise comply vAth the requirernents of the Companie5 PLt 2006 to fina￿￿1 Statem￿ts, so far as appllcabie to the tharifable company. (b) These financial SIatwn￿ have b￿n prepared in aLr0rdan￿ with the provi￿ appllcable tD charttabte cr￿DIes subject to the small companKs regime. The finaniial ststements y￿e approv￿ by the PA)aFd of TNstee5 and authorfsal for Issue on 11 September 2024 and were 51gned on its behalf by: I D PW&w*- Tom HetheAngton- Tru The rKAes fDrm part of these fknancial *at&￿ts -li- RICHMOND CITIZENS ADVICE BUREAUX SERVICE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Notes sh flows from operatlng activities Cash generated from operations 34,255 83,066 Net cath provided by operattr¥J activities 34,255 83,066 Cash flows from investing activlties Purchase of tangible fixed assets Interest received (12,864) 2,061 6,584 Net cash provlded byl(used In) Inve*ing acbvittes 6,584 (10,803) Change in ¢Jsh and cash equlvalents in the reporting period Cash and cash equivalents at the beginning of the reporting period 40,839 72,263 376,784 304521 Cash and cash equlvalents at the end of the reportlng period 417,623 376,784 The note5 form part of these financial ststements -12- RICHMOND cifizENS ADVICE BUREAUX SERVICE NOTES TO THE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 RECONCILIATION OF NEf INCOME TO NEf CASH FLOW FROM OPERATING AcrivrriES 2024 2023 Net incoffle for the reporting period (as per the Statement of Financial Activities) Adjustments for: Depreaation charges lthe5t received Increase in debtor5 Increase In creditors 34,567 10,008 6,468 (6,584) (24,294) 24,098 26,391 {2,(hS1) (7,879) 56,607 Net cash provlded by operations 34,255 83,066 ANALYSIS OF CHANGES IN NET FUNDS At 114123 Cash flow At 3113124 Nrt cash Cash at bank 376,784 40,839 417,623 376,784 40,839 417,623 Totsl 376,784 40,839 417,623 The notes fom part of these financral Staterr￿nts -13- RICHMOND crrIzENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMENrs FOR THE YEAR ENDED 31 MARCH 2024 GENERAL INFORMATION The charitsble company is inco￿0rdted and domiciled in England and Wales. The address of its registered Offl￿ is 94-102 High Street, Hampton Hill, Hampton, TW12 INY. The registered number of the company Is 04140G12. The registered number of the charity Is 1085878. The financial information presented Is for the year ended 31 March 2024 and 31 March 2023. The finandal infom)ation is presented In sterling. ACCOUNTING POLICIES Basls of preparing the financial statements The financial statements of the charitable company, whld) Is 3 public benefit entity under FRS 102, have been prepared In accordance with the Charltles SORP (FRS 102) 'Accounting and Reporting by Charitles., Statement of ReCom￿nded prattl￿ applicable to charities preparlng their accounts in accordan￿ wlth ttTe Financial Reportlng Stsndard applicable In the UK and Republlc of Ireland (FRS 102) (effective l January 2019),, Flnandal Reporting Standard 102 The Flnancial Reporung Stsndard applicable In the UK and Republic of Ireland, and the Companies Act 2006. The financlal sktements have been wepared under the histortil cost conventlon. a) Going concern basls The "Reserves Pollcy and Going cOn￿m, section of the tru&ees' report set5 Out varlous con51deration5 relative to the going con￿rn position of the charity and explains why the trustees continue to adopt the going concern basls In the preparation of these financlal statements. b) Significant Judgements and estimates The trustees consider that there are no areas of judgement or estimation which rnaterially affect the flnancial statements. Income All Income is recc4Jnised in the Ststemert of Flnanaal Actlvlues once the charity has entitlement to the funds, it is probable that the Income will be rettSved and the amount can be rneasu￿d rellably. Income in respect of serVi￿S provlded is recognlsed when, a￿1 to the extent tha¢ performance occurs and is measured at the falr value of the conslderatlon recelvable. Voluntary Inwme Is recelved by way of grants and Is Included in full In the Ststement of Flnanclal Activities when re￿1Vable. Interest on funds held on depo57t Is Included when receivable and the amount can be measured reliably by the charltable company, thls Is normally upon notificauon of the intere* pald or payable by the ban Expendlture Uabilitles are recognised as expendlture as soon as there 15 a legal or constructive obligation committing the charlty to that expenditure, ￿ Ss probable that a transfer of economic benefits wlll be requlred in settlement and the amount of the obllgation can be measured reliably. Expenditure Is accounted for on on accruals basis and ha5 been classifEd under headings that aggregate all cost related to the category. Where costs cannot be dirertly attributed to particular PEadln95 they have been allocated to actNrf(ies on a ba515 conslstent with the use of resour￿5. Irrecoverable VAT 15 chorged as a cost against the activity for whlch the expenditure was Incurred. Governance costs Govemance costs include those costs associated wlth meeting the constitut￿1 and statutory requirements of the charity and indude the Independent examine¢s fees. Allocation and apportionment of costs Support costs include all those overhead costs of Offi￿ and bureau accommodation, utylity servi￿5 and other ￿rVI￿5 and costs, whlch are in support of the actlvlty. They have been allocated to activity cost categories on a basis co[￿Stent with the use of resources, e.g. 5tsff costs by time Spent and (ther costs by eS￿rnated usage. Tanglble fixed a55ets Depredation is provided at the following annual rates in order to wrlte off each asset over Its estimated useful lrfe. -1 RICHMOND CITIZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL sfATEMENTS- continued FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES - continued Tangible fixed assets Short leasehold Computer equlpment over the lease temi 330/0 on cost Tangible fixed assets are depreclated from WI￿n they are brC￿ht Into use. The charity capitalises computer equipment costing over £500. Taxation The charity is exempt from corpordtion tsx on Its charitable activlties. Fund accountlng Unrestrirted funds can be used In accordance wlth the d)aritable objethves at the dlscreuon of the trustee Restrlcted funds can only be used for particular restrlrted purposes wlthln the objects of the charlty. Restrictions artse when specified by the donor or when fund5 are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund Is Included in the notes to the financial statements. The charlty acted as agent far Several charities in the London Borough of Rlchmond upon Thames in di&trlbutlng fu￿￿5 to thelr beneficiaries.The Income and expenditure relating to these projects is excluded from the Ststernent of Flnancial Activlties. Leasing commitments Leases that do not transfer all the risks and rewards of ownership are classlfied as operatlng leases. Payments under operatlng leases are charged to the ststement of finandal activities on a 5traight-line basls over the lifetlme of the lease. Penslon costs and other post-retirement benerts The charltable company operates a defined contributlon pension scheme. Contributions are included In the statement of financial activlties In the year they are Incurred. Financial iThstruments The charlty only has financial instruments of a kind that quallfy as basic flnanclal Instruments. Basic finandal Instruments are Initially recognised at transacbon value aTrJ subsequently meaSU￿d at their settlement value Cash at bank Cash at bank includes bank depos￿ accounts and short temi highly Ilquld Investments wlth a short maturtty of three months or less from the date of acquisition or openlng of the deposlt or similar account. Debtors Trade and other debtors are recognlsed at the settlement amount due. Prepayments are recognised at the InVol￿d co prepald. Credito Creditors are recognlsed when the charity has a present obllgation re5￿ting from a past event that will probably result In the transfer of funds to a third party ar￿ the an￿unt due to settle the obllgation can be measured or estlm*ed reliabty. Credltors are normally recognised at the settlement amount. -15- RICHMOND CInZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMEMfs - continued FOR THE YEAR ENDED 31 MARCH 2024 DONATIONS 2024 2023 Donatlons 2,332 1,666 OTHER TRADING ACTIvrrIES 2024 2023 Fundraislng events Ckner income 135 17 690 238 152 928 INVEsfMENT INCOME 2024 2023 DepO￿t account Interest 6,584 2,061 INCOME FROM CHARThABLE ACTivrrIES 2024 2023 General advice om London Borough of Rlchmond upon Thames- Community Advlce SepAce5 London Borough of Richmond upon Thames- Household Support Department of Work and Pensions- KSckstart Rkhmond Housing Partnershlp 287,465 38,750 273,990 23,237 6,513 6,000 6,750 332,965 309,740 The Barnes Fund Hampton Fund Richmond Parlsh Lands Charity Toynbee Hall - Debt F￿e London Grant Gtizens Advice - Energy Advice Programrr Richmond - Families Advice Project Londcm Borough of Richmond upon Thames - Ukralne Support Worker L0ndC￿ Borough of Richmond upon Thames - Volunteer Co-ordlnator Crisis Prevention Caseworker Emall Advlsor 39,330 50,000 56,100 24,279 5,316 25,469 44,668 47,959 47,390 20,842 38,560 65,000 56,600 26,129 21,168 33,960 36,638 I4￿33 15,110 361,353 307,498 Totsl for general advlce 694,318 617,238 -16- IUCHMOND CrnZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMEKfs - continued FOR THE YEAR ENDED 31 MARCH 2024 CHARrrABLE Ac￿tIEs Cosrs Dimt Costs (see note 8) Support costs (see note 9) Totals General A(fvl 477,515 191,304 668,819 DIRECT COSTS OF CHARrrABLE ACTivrrIES 2024 2023 Stsff costs Hire of Fdant and machlnery Rent premises costs fyfke costs Volunteer costs IncludiThJ tralnlng Other expenditure 400,312 1,500 49,750 10,314 3,627 12,012 323,932 1,500 47,8 17,066 5,807 11,075 477,515 407,230 SUPPORT cosrs Govemance costs Management Totals General Advlce 186,214 5,090 191,304 Support cosb, indthled In the atyJve, are as folknv5: Management 2024 General Advi 2023 Totsl activities Staff costs other rents and premlses costs offi￿ overhead costs Depredatlon of tsngible fixed assets 98,088 25,629 56,029 6,468 106,883 19,280 58525 15,967 186,214 200,655 Governance costs 2024 General Advice 2023 Total activitles (>)Vernan￿ cogs 5,090 4,000 -17- RICHMOND CITIZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMENfs- continued FOR THE YEAR ENDED 31 MARCH 2024 io. NEf INCOMEI(EXPENDrnIRE) Net incomel(expenditure) is ststed after Charg1￿(CreditIrVJ) 2024 2023 Depreciatlon - ¢)wned assets Operating knses- offitr equipment Operating ￿Ses- propety 6,468 1,670 39,2 26391 1,670 33,128 ii. TRusfEES' REMUNERATION AND BENEFrrs There were no trustees, remuneration or other benefits fL* the year ended 31 March 2024 nor for the year ended 31 March 2023. Trust¢e5' expenses There were no trustee exper6es Incurred durlThJ the current or prevlous year. 12. srAFF COSTS 2024 2023 Wages and salaries Social securfty costs CAher pension costs 446,570 35,214 16,616 387,974 30,455 12,386 498,400 430,815 The average monthty number of employee5 durlng the year was as follows: 2024 2023 Management AdminlsttBtion Advice workers arKI support 5tsff 12 li 18 16 No employee re￿IVed emoluments in excess of £60,000. The key management personnel comprise the chlef eXeCUt￿e officer, the sery1￿ delivery manager, the projects and development manager and the dient serv1￿5 manager. The totsl employee benefits of Ihe key manageff*nt pers(￿ne1 of the charfty were £147,947 (2023,. £125,947). 13. COMPARATIVES FOR THE STATEMENT OF FINANCIAL AcrIvrrIES Unrestritted funds Restricted funds Totsl funds INCOME FROM Donation5 1,666 1,666 Charitable acbvities General Advi 398387 218,851 617,238 other trading activities tnvestment income 928 2,061 928 2,061 Totsl 403,042 218,851 621,893 -18- RICHMOND cfTIZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL sfATEMEKfs- continued FOR THE YEAR ENDED 31 MARCH 2024 13. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIvfTIES - continued Unrestricted ftjnds Restricted funds Total funds EXPENDrruRE ON Charitable actlvities General Adwce 378,602 233,283 611,885 NEf INCOMEI(EXPENDfruRE) Transfe￿ between funds 24,440 (8,277) (14,432) 8,277 10,008 Net movement In funds 16,163 (6,155) 10,008 RECONCILIATION OF FUNDS Total fund5 brought foNard 334,023 12,550 346,573 TOTAL FUNDS CARIUED FORWARD 350,186 6395 356,581 14. INDEPENDENT EXAMINER'S FEES The independent examlner's remuneratlon amounts to an Independent examlnation fee of £3,465 (2023 £3,300) and other servi￿5 of £1,625 (2023 £700). 15. TANGIBLE FIXED ASSErs Fixtures and fith-ngs Short leasehold Computer equipment Totsls At l April 2023 and 31 March 2024 78,975 15,641 61,438 156,054 DEPRECIATION At l April 2023 Charge for year 78,975 13,660 1,981 52,664 4,487 145,299 6,468 At 31 March 2024 78,975 15,641 57,151 151,767 NEf BOOK VALUE At 31 March 2024 4,287 4,287 At 31 March 2023 1,981 8,774 10,755 -19- RICHMOND crrIzENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE YEAR ENDED 31 MARCH 2024 16. DEBTORS 2024 2023 Amounts falllNJ due wlthin one year: other debtors Accr￿1 income Prepayments 8,976 40,314 4,461 66,170 11,875 78,045 53,751 knw)unts falllng due after more than orE year.. Other debtors 11,760 11,760 Aggregate amounts 89,805 65,511 Accrued Income include amounts due from The London B¢xough of Rlchmond upon Thames and other funders. The mlng of these can vary from year to year. 17. CREDrroRS: Amoumfs FALLING DUE wmiIN ONE YEAR 2024 2023 Trade creditors Sjcial security and other taxes Other credltors ACCrL￿ expenses Deferred Inccffie 1,691 9,246 2,235 16,L18 91,277 3,702 13,893 2,409 20,256 56,209 120,567 96,469 AccrL*d expenses Include a prov5sion for hollday pav, Balance at l Aprll 2023 Amounts released to incoming reSoUr￿S Amounts deferred In the year 56,209 {41,209) 76,277 2,737 53,472 Balance at 31 March 2024 91,277 56,209 Deferred Income comprfses Income re￿IVed during tr* year whlch relates to the ne*£ finanaal year. i& LEASING AGREEMENTS Mlnlmum lease payments under rKJTrcancellable operating lease5 fall due as follows,. 2024 2023 Wthln one year Btheen one and flve years 42,742 45,052 40,035 19,600 87,794 59,635 Lease payments are mainly In respect of the rent of our office& -211 RICHMOND CMZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024 19. ANALYSIS OF NEf ASSEfs BEfwEEN FUNDS 2024 Total funds 2023 Total funds Unrestricted funds Restricted funds Fixed assets Current assets Current liabilities 4,287 SOl,033 (120,567) 4,287 507,428 (120,567) 10,755 442,295 (96,469) 6,395 384,753 6,395 391,148 356,581 Ccrfnparatives for net assets beiween funds- 31 March 2023 Unreth'cted furKIs Restricted funds 2023 Totsl funds Flxed assets Current assets Current liabilitles 10,755 435,900 (96,469) 10,755 442,295 (96,469) 6,395 350,186 6,395 356,581 20. MOVEMENT IN FUNDS Net movement In funds Transfers be￿￿n funds At 3113124 At 114123 Unrestricted fund5 General fund Ftxed Assets- Deslgnated fund 339,430 10,756 96,973 (6,468) (55,938) 380,465 4,288 350,186 90,505 {55,938) 384,753 Restrlrted funds Hampton Fund Propety Debt Free London CIOzer6 Advice- Eneryy Advlce Pr￿]ramMe Crisis Prevention Fund Volunteer Co-ordinator Fund RAID - Famlly Advlce Proiect Ukraine SJppJrt Fund Email Advis One Rlchrrnnd - Grant Support Offitrr (15,818) 15,818 6,395 6,395 (5,922) (4,990) (1,528) (87) (7,999) (549) (40) (19,W5) 5,922 4,990 1,528 7,999 549 40 19,005 6,395 (55,938) 55,938 6,395 TOTAL FUNDS 356,581 34,567 391,148 -21- RICHMOND crrIzENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024 20. MOVEMENT IN FUNDS - continued Net movement in fund5, Included In the atxwe are as follows.. Incoming resources Resources expended Movement in funds Unrestricted funds General fund F￿ed Assets - Deslgnated fund 437,463 (340,490) (6,468) 96,973 (6,468) 437,463 (346,958) 90,505 Restricted funds Hampton Fund Debt Free London Quzens Adv1￿ - Energy Advice Programme Cris5 Prevention Fund Vdunteer Co-ordinator FLJnd KAID - Famlly Adv￿￿ Project Ukraine Support Fund Email Advisor One lknchmond - Grant Support Offlcer 50,000 24,279 5,316 47,390 47,959 25,469 44,668 20,842 (65,818) (30,201) (10,306) (48,918) (48,046) (33,468) (45,217) (20,882) (19,005) (15,818) (5,922) (4,990) (1,528) (87) 17,999) (549) (40) (19,005) 265,923 (321,861) {55,938) TOTAL FUNDS 703,386 (668,819) 34,567 Comparatlves for movement in funds Net movement in fijnds Transfers belmeen funds At 3113123 At 114122 Unrestrirted funds General fund Flxed Assets - Deslgnated fund 309,739 24,284 37,968 (13,528) (8,277) 339,430 10,756 334,023 24,440 (8,277) 350,186 Restrlcted funds Hampton Fund Prope Debt Free London Hampton Fund Refurbishment Fund Otizens Advi￿ - Energy Advice Programme auzens Alv1￿ - Remote Worknng Equipment Grant Kickstart Crisis Prevention Fund Vdunteer Co-ordinator Fund RAID - Fomiw Advice Project Ukraine Support Fund (809) 809 6,395 6,395 (6,409) 6,409 (4,000) 144 4,000 (IH) 2,155 (2,155) (465) (420) (1,731) (1,251) <1,048) 465 420 1,731 1,251 1,048 12,550 (14,432) 8,277 6,395 TOTAL FUNDS 346,573 10,008 356,581 -22- RICHMOND crrIzENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL sfATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024 20. MOVEMENT IN FUNDS- contlnued CoMpara￿ve net movement in funds, Ind￿ed In the atx)ve are as follows: Incoming resources Resources expended Movement in funds Unrestrirted funds General fund Flxed Assets - Designated fund 403,042 (365,074) (13,528) 37,968 (13,528) 403,042 (378,602) 24,440 Restricted funds Hampton Fund Debt Free London Citizens Advice - Energy Advlce Programme Citizens Advice - Remote Worklng Equipment Grant Klckstsrt Crisis Prevent1￿ Fund Volunteer Covordinator Fund RAID - Farn1￿ Advlce Project Ukralne Support Fund 65,000 26,129 21,168 {65,809) 132,538) (21,312) (809) (6,409) (IH) (2,155) (6,978) (15,530) (16,064) (35,211) (37,686) (2,155) (465) (420) (1,731) (1,251) (1,048) 6,513 15,110 14,333 33,960 36,638 218,851 (233,283) (14,432) TOTAL FUNDS 621,893 (611,885) 10,008 Designated Fixed Asset Fund The Designated Fixed Asset Fund represents amounts expended by the charity to acquire tsnglble T￿ed assets for the condnulng benefit of the charity. Crlsls Preventlon Fund Crisis Prevention Fund. Funding from Richmond Council to provide one advlser Increase our capacity to suppjrt and advlse residents affected by the cost of Ilvlng crisi& The post is in place up to November 2024 and delivers advi￿ at Ham Libraryi Whitton Library, the Mneyard food bank and from within our offices. Volunteer Co-ordlnator Fund Fundlng fmm Richmond Councll to provlde one FfE volunteer ctrordinator to recrult, support ar•J retsln addltional volunteers to Increase our capaclty to meet Increased demand on our Se￿1￿5. The post Is funded to May 2024. RAID - Famlly Advice Proiert Fundlng from RPLC and Hampton Fund for 0.8 to work with famllies in hardship and with complex needs. Fundlng trj September 2023. Thls projett is joinuy delivered wlth Richmond AtD. Support for Ukraine Fund Funding from Richmond Council for one FfE athlser to SUPPOrt and provlde advi￿ to Ukrainian refwee5, their host families and settled famllles in Richmo￿1. Fundirvj to May 2024. Hampton Fund Jne year grant fundlng to support the provlslon of generalist advice ServI￿S to clients from Hampton Fund's area of benefit (i.e. the Hamptons, Teddington, Twickenham and whitt￿). In particular thls fvnding supports the operation of r Off1￿ at The Whits House Community Centre, in Hampton, which operates three days per week. The grant a19J contributes to the running of our Hampton Hill offi￿. -23- RICHMOND CITIZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL sfATEMEMfs- continued FOR THE YEAR ENDED 31 MARCH 2024 MOVEMEKf IN FUNDS - continued Eneryy Programme Short-temi fundlng to suprM)rt training to groups of indNiduals and front-line workers from other agencies in cl￿osIng a utilities supplier and managing energy usage and bills. Property Grant to cover spedned property costs. Debt Free London Grant funding to provlde speciallst debt and money advi￿ and informatoon to vulnerable groups, which is designed to reduce debt and socfial exclusion. It is delNered from the Qtizens halvi￿ oifices in the Borough and in Kingston upon Thame& Email Advlsor A grant from ￿'ch￿v)[KI Councll to allow us to employ an advlsor wlh) SUPFQrtS the dellvery of advlse by emall. Volunteer co-ordlnator Richmond Council have provlded a grant to allow us to employ a c￿ordInatOr who recruits, trzlns and supkN)rts our volunteers. Hampton Fund Refu￿Ishment Fund A cne off gront of É20,(KJO, provlded in the year 18119 to contnbute to the refurbtshment costs of the Hampton Hill offi￿, to be transferred to the general fund over the perlod of the lease. Remote Worklng Equipment Grant A grant from atizens Advtce (ultimately funded by 8Ets) to purthase Th and other equipment to enable more staff and volunteers to work from home. Kickstart The kickstart scheme was funded by the DWP to create new jobs for 16 to 24 year cAds on Universal Credit who are at rfsk of long temi unemployment. EMPLOYEE BENEFIT OBUGATIONS The charitable company contrlbutes towards a workrlace penslon scheme. The penslon cost charge represents contributior6 payable by the charltable company to the scheme and aTh?unted to £16,616 (2023: £12,386). These contrlbutlons are invested separately withln each employee's W0￿p1a￿ penslon scheme arKI are therefore separate from the company's assets. 21 RELATED PARTY DISCLOSURES There were no related paty transactlons for the year ended 31 March 2024. CHARrrABLE COMPANY LIMITED BY GUARAKfEE Each member has a maximum FK)tentlal liability of £1 in the event of the charitable company being wound up. The number of members as at 31 March 2024 was 12 (2023: 11). -24- RICHMOND CMZENS ADVICE BUREAUX SERVICE NOTES TO THE FINANCIAL STATEMEMfs - continued FOR THE YEAR ENDED 31 MARCH 2024 FUNDS DISPERSED AS AGENT The Charity aLtrd as an agent for severnl charities in Borough, and other organisations to distribute fuThJs to beneficiaries of such charities. The income and expendlture related to these proiects Is excluded from the Statemert of Financial Activltles. Brought FO￿ard Incomlng ReSoU￿S Resources Expended Carried Fornard Project RPLC 'chmond Charftles HSF Grant Talisman Others 12,014 8,300 34,315 17,325 12,500 144,000 2,000 (26,470) (17.859) (156,637) (2,000) (698) 2,869 2,941 21,678 445 381 55,074 176,459 (203,664) 27,869 The HSF grant was made by The London Bcffough ￿ Rlthmond Upon Thames and its full tlue is The Household Support Grant Fund (Fl￿, Energy Costs and HousehDld Essentials). The grant was used for that purpose. -25-