## ## ## ## ## |and email correspondence,
in person and at outreach
services at co
referral service for partner organisations
to refer clients to us and to|mmunity
centres across the borough. We co
upload
relevant
documents.|ntinued
our|direct| |---|---|---|---| |Citizens
Advice carries out an independent
survey,
by email or text,
are cumulative
for the 12 months,
April 2022 - March 2023 Number|of all clients who consent to be contacted.
of CAR clients responding:
410 - 425.|The results|below| ||positive or very positive||| ||response
national||| ||average rate for CAR|national|| ||clients|average|| |Qugsgon
How easy or dificult
did you find itto access the service?
Towhat extent did the service help you find a way forward?
Towhat extent is your problem
now resolved?
How likely would
you be to recommend
this service?|61qra
75oya
69a/o
Blqro|72o/o
83o/a
69o/a
85 /o|| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ||||||2023|2022| |---|---|---|---|---|---|---| ||||Unrestricted|Restricted|Total|Total| |||Notes|funds
f|funds
f|funds
f|fundsf| |INCOME FROM||||||| |Donations|||1,666||1,666|1,568| |Charitable
activities||||||| |General Advice|||398,387|218,851|617,238|633,234| |Other trading
activities
Investment
income|||928
2,061||928
2,061|3,066
437| |Total|||403,042|218,851|621,893|638,305| |EXPENDITURE ON||||||| |Charitable
activities||||||| |General Advice|||378,602|233,283|611,885|603,862| |NET INCOME/(EXPENDITURE)|||24,440|(14,432)|10,008|34,443| |Transfers between|funds|20|(8,277)|8,277||| |Net movement
in|funds||16,163|(6,155)|10,008|34,443| |RECONCILIATION
Total funds brought|OF FUNDS
forward||334,023|12,550|346,573|312,130| |TOTAL FUNDS CARRIED FORWARD|||350,186|6,395|356,581|346,573| ## ## |STATEMENT OF FINANCIAL POSITION|||| |---|---|---|---| |31MARCH 2023|||| ||Notes|2023I|2022I| |FIXEDASSETS|||| |Tangible assets|15|10,755|24,282| |CURRENT ASSETS|||| |Debtors|16|65,511|57,632| |Cash at bank||376,784|304,521| |||442,295|362,153| |CREDITORS|||| |Amounts
falling due within one year|17|(96,469)|(39,862)| |NET CURRENT ASSETS||345,826|322,291| |TOTAl ASSETSLESSCURRENT lIASILITIES||356,581|346,573| |||356,581|346,573| |FUNDS|20||| |Unrestricted
funds||350,186|334,023| |Restricted funds||6,395|12,550| |TOTAl FUNDS||356,581|346,573| ## ## |||Notes|2023f|2022
f.| |---|---|---|---|---| |Cash flaws from operating
activities
Cash generated
from operations|||83,066|39,969| |Net cash provided
by operating
activities|||83,066|39,969| |Cash flows from investing
activities
Purchase oftangible
fixed assets
interest
received|||(12,864)
2,061|(6,540)
437| |Net cash used in investing
activities|||(10,803)|(6,103)| |Change
in cash and cash equivalents
the reporting
period|in||72,263|33,866| |Cash and cash equivalents
atthe
beginning
ofthe reporting
period|||304,521|270,655| |Cash and cash equivalents
atthe end
the reporting
period|of||376,784|304,521| ## ## ## |RECONCILIATION|OF NET INCOME TO NET CASH FLOW FROM OPERATING|OF NET INCOME TO NET CASH FLOW FROM OPERATING|ACTIVITIES|| |---|---|---|---|---| ||||2023I|2022I| |Net income for the
Activities)|repordng|period (as per the Statement ofFinancial|10,008|34,443| |Adjustments
for:
Depreciation
charges
Interest received|||26,391
(2,061)|23,707
(437)| |Increase
in debtors
Increase/(decrease)|in creditors||(7,879)
56,607|(9,483)
(8,261)| |Net cash provided|by operations||83,066|39,969| |ANALYSIS OF CHANGES IN||NET FUNDS||| |||At 1/4/22
I|Cash flow
I|At 31/3/23
I| |Net cash||||| |Cash at bank||304,521|72,263|376,784| |||304,521|72,263|376,784| |Total||304,521|72,263|376,784| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |3.|DONATIONS||||2023|2022| |---|---|---|---|---|---|---| ||||||6|6| ||Donations||||1,666|1,568| |4.|OTHER TRADING ACTIVITIES||||2023|2022| ||||||6|6| ||Fundraising
events
Other income||||690
238|2,954
112| ||||||928|3,066| |S.|INVESTMENT INCOME||||2023|2022| ||||||6|6| ||Deposit account interest||||2,061|437| |6.|INCOME FROM CHAR1TABLE ACTIVITIES|||||| ||||||2023
6|2022I| ||General advice
tdt~al
lncgt08
London Borough of Richmond
upon Thames
London Borough of Richmond
upon Thames
London Borough of Richmond
upon Thames
Citizens Advice - Help to Claim
Department
ofWork and Pensions - Kickstart
Richmond
Housing
Partnership||- Community
Advice Services
—EU Nationals
- Household
Support||273,990
23,237
6,513
6,000|273,990
10,584
20,000
61,180
49,629
6,000| ||||||309g740|42L383| ||Grants|||||| ||The Bames Fund
Hampton
Fund
Richmond
Parish Lands Charity
Toynbee
Hall - Debt Free London Grant
Citizens Advice - Energy Advice Programme
Richmond
Aid - Families Advice Project
London
Borough of Richmond
upon Thames
London
Borough of Richmond
upon Thames
Crisis Prevention
Caseworker||- Ukraine Support Worker
-Volunteer
Co-ordinator||38,560
65,000
56,600
26,129
21,168
33,960
36,638
14,333
15,110|38,560
60,000
52,000
36,621
16,180
8,490| ||||||307,498|211,851| ||Total for general advice||||617,238|633,234| |7.|CHARITABLE|ACTIVITIES COSTS|ACTIVITIES COSTS|ACTIVITIES COSTS|ACTIVITIES COSTS|||| |---|---|---|---|---|---|---|---|---| |||||||Direct|Support|| |||||||Costs (see|costs (see|| |||||||note 8)
f|note 9)
f|Totalsf| ||General Advice|||||407,230|204,655|611,885| ||DIRECT COSTSOF CHARITABLE ACTIVITIES|||||||| ||||||||2023
f|2022f| ||Staff costs||||||323,932|324,516| ||Hire of plant and machinery
Rent and premises costs
Olfice costs||||||1,500
47,850
17,066|1,670
49g960
13,412| ||Volunteer costs including
Other expenditure|||training|||5,807
11,075|1,260
14,742| ||||||||407,230|405,560| |9.|SUPPORT COSTS|||||||| ||||||||Governance|| |||||||Management|costs
f|Totals
f| ||General Advice|||||200/55|4,000|204,655| ||Support costs,|included||in the|above, are as follows:|||| ||Management||||||2023|2022| ||||||||General|Total| ||||||||Advice|activities| |||||||||f| ||Staif costs
Other rents and
Office overhead||premises costs
casts||||106,883
19,280
58,525|111,171
20,367
49,342| ||Depreciation
of tangible|||fixed|assets||15,967|13,282| ||||||||200,655|194,162| ||Gavernance|costs||||||| ||||||||2023|2022| ||||||||General|Total| ||||||||Advice|activities| ||||||||f|| ||Governance
costs||||||4,000|4,140| ## ## ## |Net income/(expenditure)
is stated after charging/(crediting)||| |---|---|---| ||2023|2022
I| |Depreciation - owned assets
Operating
leases - office equipment
Operating
leases - property|26,391
1,670
33,128|23,707
1,670
32,734| ## ## ## ## ## |STAFF COSTS|||||| |---|---|---|---|---|---| |||||2023I|2022I| |Wages and salaries
Social security costs
Other pension costs||||387,974
30,455
12,386|390,135
31,856
13,696| |||||430,815|435,687| |The average
monthly|number|ofemployees|during the year was as follows:||| |||||2023|2022| |Management
Administration
Advice workers and|support|staff||2
3
11|2
3
15| |||||16|20| ## ## |COMPARATIVES FORTHE STATEMENT OF|FINANCIAL ACTIVITIES||| |---|---|---|---| ||Unrestncted|Restricted|Total| ||fundsI|funds
I|fundsI| |INCOME FROM|||| |Donations|1,568||1,568| |Charitable
activities|||| |General Advice|409,624|223,610|633,234| |Other trading
activities
Investment
income|3,066
437||3,066
437| |Total|414,695|223,610|638,305| ## ## |13.|COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued|COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued|COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued||| |---|---|---|---|---|---| ||||Unrestricted|Restricted|Total| ||||funds|funds|funds| ||||6|6|I| ||EXPENDITURE ON||||| ||Charitable activities||||| ||General Advice||342,115|261,747|603,862| ||NET INCOME/(EXPENDITURE)
Transfers between funds||72,580
(18,887)|(38,137)
18,887|34,443| ||Net movement
in|funds|53,693|(19,250)|34,443| ||RECONCILIATION|OF FUNDS|||| ||Total funds brought|forward|280,330|31,800|312,130| ||TOTAL FUNDS CARRIED FORWARD||334,023|12,550|346,573| ## |TANGIBLE FIXEDASSETS||||| |---|---|---|---|---| |||Fixtures||| ||Short|and|Computer|| ||leasehold|fittings|equipment|Totals| ||6|6|6|6| |COST||||| |At 1April 2022
Additions|78,975|15,641|48,574
12,864|143,190
12,864| |At 31 March 2023|78,975|15,641|61,438|156,054| |DEPRECIATION||||| |At 1April 2022
Charge for year|63,181
15,794|9,460
4,200|46,267
6,397|118,908
26,391| |At 31March 2023|78,975|13,660|52,664|145,299| |NET BOOK VALUE||||| |At 31 March 2023||1,981|8,774|10,755| |At 31 March 2022|15,794|6,181|2,307|24,282| ## ## ## ## |DEBTORS||| |---|---|---| ||2023|2022| ||6|6| |Amounts
falling due within one year:
Other debtors|8,976|6,601| |Accrued
income|40,314|37,000| |Prepayments|4,461|2,271| ||53,751|45,872| |Amounts
falling due alter more than one year:
Other debtors|11,760|11,760| |Areate
amounts|65,511|57,632| ## ## ## |||||2023|2022| |---|---|---|---|---|---| |||||6|6| |Trade creditors||||3,702|9,207| |Social security and
Other creditors|other taxes|||13,893
2,409|6,978
157| |Accrued expenses
Deferred income||||20,256
56,209|20,783
2,737| |||||96,469|39,862| |Accrued expenses|include a provision for holiday||pay.|I|6| |Dgf~eggg2018
Balance at 1 April
Amounts
released
Amounts
deferred|2022
to incoming
in the year|resources||2,737
53,472|4,000
(4,000)
2,737| |Balance at 31 March 2023||||56,209|2,737| ## ## |Minimum
lease payments
under non-cancellable
operating
le|ases fall due as follows:|| |---|---|---| ||2023|2022| ||I|I| |Within one year
Between one and five years|40,035
19,600|27,804
835| ||59,635|28,639| ## ## ## ## ## |ANALY|SIS OF NET ASSETS BETWEEN FUNDS||||| |---|---|---|---|---|---| |||||2023|2022| |||Unrestricted|Restricted|Total|Total| |||funds|fundsf|funds
f|fundsf| |Fixed assets
Current assets||10,755
435,900|6,395|10,755
442,295|24,282
362,153| |Current|liabilities|(96,469)||(96,469)|(39,862)| |||350,186|6,395|356,581|346,573| ## ## |Comparatives
f|or|net asse|ts bet|we|en
funds||||| |---|---|---|---|---|---|---|---|---|---| |||||||Unrestricted|Restricted|2022|| |||||||funds|funds
f|Total funds
f|| |Fixed assets
Current assets||||||24,282
349,603|12,550|24,282
362,153|| |Current
liabilities||||||(39,862)||(39,862)|| |||||||334,023|12,550|346,573|| |MOVEMENT IN||FUNDS|||||||| ||||||||Net|Transfers|| ||||||||movement|between|At| |||||||At 1/4/22
f|in funds
f|funds
f|31/3/23
f| |Unrestricted|funds||||||||| |General fund||||||309r739|37,968|(8,277)|339,430| |Fixed Assets -|Designated||fund|||24,284|(13,528)||10,756| |||||||334,023|24,440|(8,277)|350,186| |Restricted funds|||||||||| |Hampton
Fund
Property
Debt Free London||||||6,395|(809)
(6,409)|809
6,409|6,395| |Hampton
Fund
Citizens Advice|Refurbishment
- Energy Advice|||Fund
Programme||4,000|(144)|(4,000)
144|| |Citizens Advice|-|Remote|Working||Equipment||||| |Grant||||||2,155|(2,155)||| |KickstaK|||||||(465)|465|| |Crisis Prevention||Fund|||||(420)|420|| |Volunteer
Co-ordinator
Fund|||||||(1,731)|1,731|| |RAID - Family Advice Project
Ukraine Support
Fund|||||||(1,251)
(1,048)|1,251
1,048|| |||||||12,550|(14,432)|8,277|6,395| |TOTAL FUNDS||||||346,573|10,008||356,581| ## ## |Net movement
in funds,||includ|ed||in the above are|as follows:|||| |---|---|---|---|---|---|---|---|---|---| ||||||||Incoming|Resources|Movement| ||||||||resources
f|expended
f|in funds
f| |Unrestdcted
funds
General fund|||||||403,042|(365,074)|37,968| |Fixed Assets - Designated||fund||||||(13,528)|(13,528)| ||||||||403,042|(378,602)|24,440| |Restricted funds|||||||||| |Hampton
Fund
Debt Free London|||||||65,000
26,129|(65,809)
(32,538)|(809)
(6,409)| |Citizens Advice - Energy|Advice|||Programme|||21,168|(21,312)|(144)| |Citizens Advice - Remote
Grant||Working|||Equipment|||(2,155)|(2,155)| |Kickstart|||||||6,513|(6,978)|(465)| |Crisis Prevention
Fund
Volunteer
Co-ordinator|Fund||||||15,110
14,333|(15,530)
(16,064)|(420)
(1,731)| |RAID - Family Advice Project
Ukraine
Support Fund|||||||33,960
36,638|(35,211)
(37,686)|(1,251)
(1,048)| ||||||||218,851|(233,283)|(14,432)| |TOTAL FUNDS|||||||621,893|(611,885)|10,008| |Comparatives
for movement|||||in funds||||| ||||||||Net|Transfers|| ||||||||movement|between|At| |||||||At' 1/4/21
f|in funds
f|funds
f|31/3/22
f| |Unrestricted
funds|||||||||| |General fund||||||238,881|89,745|(18,887)|309,739| |Fixed Assets - Designated||fund||||41,449|(17,165)||24,284| |||||||280'330|72,580|(18,887)|334,023| |Restricted funds|||||||||| |Hampton
Fund
Property
Debt Free London||||||6,395|(1,642)
(12,695)|1,642
12,695|6,395| |RPLC Vineyard
Outreach
Project
Hampton
Fund Refurbishment
Fund
Help to Claim||||||10,751
8,000|(12,107)
(5,799)|1,356
(4,000)
5,799|4,000| |RPLC - Sheen Refurbishment
Project
Citizens Advice - Energy Advice Programme||||||2,344|(2,344)
(1,327)|1,327|| |Citizens Advice - Remote
Grant||Working|||Equipment|4,310|(2,155)||2,155| |Kicksta*|||||||(68)|68|| |||||||31,800|(38,137)|18,887|12,550| |TOTAL FUNDS||||||312,130|34,443||346,573| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ||||Brought|Incoming|Resources|Carried| |---|---|---|---|---|---|---| |||project|Forward
I|Resources
6|Expended
I|Forward
I| |RPLC|||23,069|17,600|(28,655)|12,014| |Richmond
HSF Grant|Charities||5,000
27,574|10,000
138,500|(6,700)
(131,759)|8,300
34,315| |BWF||||1,000|(1,000)|| |Independence
Others||at Home|583|300
2|(300)
(140)|445| ||||56,226|167,402|(168,554)|55,074| ## ##