## **Cumbria Family Support Ltd ANNUAL REVIEW 2020-2021** **Registered in England Number 4151545 Registered Charity Number 1085861** ## **[Welcome ]** It almost goes without saying that the most significant aspect of this year has been the global pandemic through which we have all been living and working. I am very proud of the fact that the commitment and adaptability of our staff together with careful risk management has enabled us to continue to contribute to the emotional well-being of so many families. When we have been unable to maintain visits in person we have used a variety of approaches to keep in touch. We have taken a very personal and individual approach to stay in contact with each family according to their needs and preferences and always staying within government health guidelines. We have had magnificent support from local communities and other funders to provide resource packs to help keep children occupied and small gifts to raise parents’ spirits. We have also been successful in obtaining funding to support some families in accessing IT equipment where this has been needed for home schooling. We have been able to use Covid specific funding to employ temporary staff to avoid the level of support we can provide being affected by a reduction in the availability of some of our volunteers during the pandemic. We have been able to employ a temporary staff member specialising in support for families who have a member with a learning Difficulty or Disability. Our planning included recruiting someone under the Kickstart scheme to provide them with work experience and bolster our capacity for internal and external communication. In more general financial terms we have remained a “going concern” with income available to cover our financial commitments and confidence that we can meet the requirements of our funders. Much of our funding is, however, time limited and this year as every year we have monitored our financial position closely as well as looking for opportunities to improve services and long term stability. This year has seen some other significant developments that help support our work. As a trustee I’m very pleased that I now have online access to agendas and meeting papers and an official CFS email account through our Share point system. More importantly our work with families is becoming better supported through an online case management system and our approach to recording outcomes is now supported by use of the electronic version of the “Outcome Star”. I do not think we would have got through the year without online meeting services which have been invaluable in allowing us to remain a cohesive organisation whilst working remotely from each other. As well as routine team and individual meetings we have maintained a commitment to training in this way, including some sessions facilitated by trustees. I’m very pleased to say that we have recruited two new trustees, the Reverend Mary Edwards and a former volunteer Sue Walker during the year and that Andrew Hill has now completed his first year as a trustee. We are very grateful that they have all continued undeterred by a lack of face to face meetings. A long standing trustee, Jane Taylor, resigned during the year due to the pressure of other commitments. We will miss the academic and energetic commitment to the role, particularly her commitment to the parents’ group and thank her for her long contribution to the organisation. This year also saw us planning for the retirement of long standing Office Manager Jane Huggett whose thorough knowledge and long standing commitment to the organisation was much appreciated. We are now very pleased to welcome Sarah Cooper as her replacement. A number of different people and organisations make our work possible and they all have our heartfelt thanks. We are deeply appreciative of our 2 volunteers, our funders, our staff and all our stakeholders. We also appreciate the many champions in our local communities whose respect and support encourages us in our work. Although this report is of necessity concerned with 2020-21, I would also like to recognise two recent events in relation to our team. Firstly we have bid a fond farewell to our Trustee Henry Barker who has been a great support to us over the last three years but has recently had to stand down to focus other family commitments. In addition we have been able to mark a significant milestone – Sarah Craig, our Eden Family Support Coordinator has worked with us for 25 years this year! What an achievement and what a difference she has helped to make for so many families. Finally it is impossible not to reflect briefly on the current position where, although we are cautiously optimistic, we remain in uncertain times with continuing concerns over infection rates and some concerns over plans for a Local Government Reorganisation which cuts across our service boundaries. However if nothing else 2020-21 has demonstrated our resilience in the face of challenge and I am confident this will continue to stand us in good stead for the future. ## _**Dot Metcalf, Chair of Trustees**_ Sarah Craig, Family Support Coordinator receiving her award for 25 years’ service with Cumbria Family Support! 3 ## **Our Trustees** Dot Metcalf, Chair of Trustees: Trustee since 2015. Retired Social Services Manager with experience of working in the voluntary sector with a continued commitment to the welfare of children. Christine Renouf, Vice Chair of Trustees: Trustee since 2018. Retired Probation Inspector, also with 13 years’ experience of voluntary sector work. Previously Chief Executive Officer of the National Youth Advocacy Service. Strong belief in the value of family support. Peter Harrington, Treasurer: Trustee for CFS since 2010. Chartered Accountant for over 23 years. Venetia Young: Trustee since 2017. Retired GP specialising in Mental Health and Safeguarding Lead for Adults. Trained Family Therapist. Co-author of the book “Ten minutes for the family”. Allan Buckley: Trustee since 2014. Retired Deputy Director of Social Services for Rochdale. Previously trustee for Primary Care Trust and Chair of Cumbria Local Safeguarding Children’s Board Karen Morland: Trustee since 2010. Previously chair of the management committee. Mary Edwards: Trustee since 2020. Deacon in the Anglican Church in Penrith, and part of the Churches Together in Penrith network. Andrew Hill: Trustee since 2020. Specialist Family Lawyer with over 25 years’ experience working in Kendal and Carlisle Qualified collaborative lawyer and member of national family lawyer’s organisation, Resolution. Member of the Law Society’s Family Law Panel (advanced) specialising in Financial Claims and Private Children law cases. Sue Walker: Volunteer Representative- many years’ experience as a Volunteer with Cumbria Family Support and currently volunteering also with Salvation Army 4 ## **Our Team** At Cumbria Family Support we are fortunate to have a wonderful staff team. Between them the paid staff team have worked for CFS for almost 70 years! Our structure is detailed below and on the next page you can see the “real people”- always good to put a name to a face! Our paid and volunteer staff team continue to bring a wealth of experience to the organisation: - We have an experienced staff team with a combined experience (across the 14 paid staff) of more than 60 years with CFS. This includes 2 qualified and registered Social Workers (both of whom are Practice Educators for the regular Student Social Worker placements we host), a qualified primary school teacher, and, a specialist in Learning Difficulties and Disabilities. We also have a temporary staff member (Communications and Marketing Officer) through the Kickstart employment programme. - Our CEO who joined in late January 2020 has over 25 years’ experience working in the statutory and voluntary sector, primarily in Criminal Justice and Youth Offending. She also has a number of years’ experience leading CSE, Domestic Abuse and Safeguarding work for the local Authority’s Childrens’ services - Our Volunteer workforce includes retired teachers, youth workers, and many who have relevant other personal or professional experience to bring the role. 5 • Sarah Cooper Office Manager Robin Greed Communication & Marketing Officer Dan Nicholson, Family Support Coordinator; Carlisle Deb Royston Chief Officer Sarah Craig, Family Support Coordinator;Eden Val McQuillin Family Support Coordinator, Allerdale Chris Garner, Kendal Contact Centre Coordinator Gail Leckie Eden & Carlisle Contact Centre Coordinator Clare Francis Family Support Adviser LDD Eva Rees Sara Dawson Family Support Family Support Worker; Carlisle Worker; Carlisle Kirby Jackson Family Support 6 Worker; Carlisle & Allerdale Sarah Scott Family Support Worker; Eden Pauline Flynn Family Support Worker; Eden ## **Adapting to “new ways”** What a year we have seen! Building on from Dot’s introduction, it is wonderful to see how we have been able to not only maintain but enhance and deliver our services over the last 12 months. When I wrote my last report I had only been in the post as Chief Officer for a few months and most of that had been spent adapting to the world in which Covid dominated so much of what we had to focus on. However we knew we had our families to serve, and ensure our support was maintained. Adapting to a new way or working has been very much a theme since the last report. Now over a year later, so many things have become every day adaptions - Virtual Trustee meetings - Virtual Team and Supervision meetings - Remote working - On line training - Hybrid Working As you will read in the following pages, our team adapted across all areas - our paid staff, volunteers and Trustees. Not only have we had to adapt, but our families have found ways to engage with us and with the other areas of life that they needed to. Twelve months later and “socially distanced walks”, “doorstep meetings”, “Virtual Meetings” “PPE” and “Lateral Flow Tests” are all common phrases of everyday CFS parlance! As Dot has referred to in her introduction, we have had another year of change unrelated to Covid. We have said our “goodbyes” to Trustees Jane and Henry, and Jane our Office Manager. However, we have also welcomed new paid staff, volunteers and Trustees. It’s so great to know in amongst such difficulties and world-wide pandemic, we have been able to grow and thrive and continue to support so many families who need us. 7 Alongside this, we have been responding to growing needs around Emotional Well Being for our families; we have formed a new partnership with ICan Health and Fitness. This has, with generous funding from Cumbria County Council Local Committees, enabled us to deliver 2 “MOG” (My Own Guide to resilience”) programmes with great successes, more detail to read later in the report! We have also developed and adapted our work to enable more focussed support for those families with additional challenges for families who have children’s with Special Educational Needs (SEND) or parents who themselves have Learning Difficulties or Disabilities (LDD). We have of course continued to work hard to make sure we keep providing our core services of homebased family support, and running our three Contact Centres (although they each had to be closed for periods across the last year). In the following pages of the review you will see all the key information about our referrers and the families we supported, as well as what people thought of the support we have provided. Our CEO ready to start getting packs together for delivery Christmas 2020! Building on the success of the fundraising, and donations to provide activity packs last summer, we have been incredibly fortunate enough to have raised several thousand pounds, plus donations of goods from generous sources to enable us to have provided Christmas and Easter treats and activity packs- we even managed to host 2 virtual Christmas parties for our families that were very well received. As 2021 draws towards winter we will again need to have an adapted approach to Christmas festivities making sure we keep our families supported but safe, knowing how Covid is still very much a consideration. We have been fortunate enough to have had a stable funding period over the last 12-18 months, although we know as 2022-23 approaches our work will continue, and hope that funding challenges ahead can be met to allow the new “adapted” approach to family support, and some exciting partnership opportunities can progress, providing relevant and well received support to so many children and families. We have an incredible team of paid staff and volunteers that work so hard to keep our families supported and make sure they remain at the heart of all that we do. 8 ## **What We do** Our mission statement is: _**Cumbria Family Support helps families with children in Cumbria to get through difficult times. Our staff and trained volunteers provide support to families in their own homes until their difficulties have passed.**_ We aim to relieve family difficulties and offer support, to reduce isolation and health inequalities and to empower children and their parents to be the best that they can be. We provide our unique flexible approach to supporting families, ensuring positive changes are embedded into family life and helping to eradicate issues entrenched through generations. Overall we focus on achieving a sustainable outcome for children, families and the positive impact this has on the wider community. We also benefit community members by employing a supported and well trained volunteer force drawn from local communities. We know there is a need for our work- our referrers and families have told us through word and deed i.e. taking up the offer of support, positive feedback, and making referrals to us. In the last year alone (June 2020 to July 2021), we received 93 new referrals for families support and we are actively currently supporting over 90 families. In summary we employ a range of ways of helping families. We: - Provide a listening ear/befriending support. - Provide practical support (decluttering/tip runs/ help with shopping etc.). - Provide general advice and support, particularly helping to access other specialist services (sign positing and/or making referrals with beneficiaries), and also advocate on behalf of families - Provide a “family organiser” role, helping to make sure families can navigate and access a range of other, specialist services - Offer parenting support through general advice, role modelling, and use of evidence-based parenting programmes. - In partnership we provide emotional wellbeing and healthy living courses - Run three Supported Contact Centres (Carlisle, Eden, and Kendal) providing a safe setting for children to have supported contact and have a relationship with an absent parent or grandparent - • Ensure that we listen to the parents and learn from their experience, by continuing to support our “Parents’ Forum” Prior to the impact of the Covid-19 pandemic we also delivered group work for children including “Best Buddies” (for 5 – 8 year olds). The groups give children the chance to take part in group activities which encourage the building of positive relationships and develop awareness of personal safety and other key skills. The groups empower children to develop a greater emotional resilience, confidence, and selfesteem. We paused this work due to the Covid-19 pandemic. We have however this year now been able to deliver virtual groups and more recently “in person” groups with a new Partner- ICan Health and Fitness. The group is a 12 session Emotional Well Being and Health Living programme which includes physical activities. In 2021 we have so far seen 27 different children participate in the programme, with great feedback- we asked the parents of those participating if their children had learnt anything or benefitted from the programme …. **----- Start of picture text -----**
“Walking away
with better
understanding
on knowing
their own
mental
wellbeing”
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9
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“Definitely,
how to
relax,
importance
of exercise,
sleep and
healthy diet”
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## **Who Have We Supported?** Over the last year we have provided Family Support to 127 families across Carlisle, Eden and Allerdale. This has meant that 283 children & young people and, 204 parent/carers have been supported in one way or another over the year. This has meant over 4600 hours of direct delivery hours for our families, plus working with over 30 referrals for our Contact Centres. As you will see below, we have a wide range of referrers and some key “presenting worries” for our families. 10 We know that when a family is referred for generic “parenting support”, this is very often as a result of underlying issues due to Mental Health difficulties, or, living with Learning difficulty or disability in the family. Such difficulties are often not evident at the point of referral but become apparent as the trust builds between family members and CFS, and they share more of their family story with us. A recent review of supported families showed that 57% have been supported by us for over 12 months. This does not build dependency as we shape the focus and frequency of visits to reflect the changing needs of the families, listening to their views about this. 100% of recent family feedback surveys, showed, when asked if they were visited enough, that it was “just right”. As you can see, our commitment to supporting families until their difficulties have eased and they can manage independently is borne out by how long we stay alongside them. 11 During the last year we have been able to capture the voice of our families. Their feedback has helped us reflect on our delivery and build on those areas that the families tell us works best for them: The skills to be _Feeling that I am being listened_ able to see things _The support we’ve had has been_ from a different _is really important to me, I get t very different to what we expected_ view. _impression that they (CFS) want with the coronavirus restrictions help us, with other services I do preventing someone from coming to always feel the same. Knowing th the house but we have had some there is someone to talk to make great support and advice over the me feel reassured in case I need phone which has helped talk._ _Support keep’s me motivated and it helps me stay on track. I benefit from the reminders I get and knowing that there is someone to talk to. I feel that my confidence has improved in my ability to parent my son. I feel like you (CFS) are genuinely interested in how we re doing, it can take a while for me to feel comfortable around people. It’s taken a while but I definitely feel able to talk openly, I will get in touch in between visits if I need to._ _The support we received helped us to reconnect as a family.. we learned how to go back to basic & listen to each other_ . _The help I have had has given me, confidence, support, less anxiety. Stress levels much reduced. A great balance of befriending and professiona input. I feel Sarah knows exactly where I was, which wasn't a good plac and matched Fay to me perfectly. I kept getting checked on all the time even through Covid, nothing has been too much trouble._ _I have someone to talk to. So it helps with my anxiety, I don't like putting on people. So it's good to be able to talk without being judged and to get good advice too. X and Y, my volunteer, understood my problems and listened 100%. Y has been a great match for me, she has been amazing. I have been able to relax in the knowledge I am being listened to and had great understanding._ 12 ## **Staff Reflections and thoughts for Next Year “Adapting to Change”** Carrying on the theme of adapting our work over the last year, our paid staff team share their thoughts below about the last 12 months, and looking forward to how we will continue to deliver some element of support differently, having found that our “adapted” approach due to Covid has brought some real benefits: ## Q: What is your most positive reflection on the last 12 months in CFS? - Retaining the majority of volunteers during the pandemic for me was very positive. - Facilitating the Volunteer Development training program remotely allowed us to continue to offer training opportunities to our volunteers at time where in person contact was restricted. - As a staff team we experienced how training could be developed and presented in a format that we are likely to not have considered in the past. I found the training to be very successful on a person level and also based on the level of engagement/attendance and through feedback. - Having the opportunity to work with Clare Francis as a means of developing my own knowledge in relation to LDD and as a resource and source of support for families has been very valuable. - Staff morale remains high and from what I’ve heard staff made significant changes to their working practices to enable them to continue to provide support to families. - That we have all managed to adapt our service well to cope and have supported many families through an incredibly challenging year. - families that really needed us were still getting support even though covid hit - The parents were very proactive when the contact centre was closed for 3 months at the beginning of the year. They took on board advice that was given and organised FaceTime, telephone calls and letter writing so that they still had contact with their children. - All of the families were very happy to have regular contact & appreciated the commitment of CFS to providing this. Those who also faced increased hardship as a result of the Pandemic, were helped by the extra funds CFS was able to “tap into”, this resulted in them feeling less burdened by the financial stresses they faced too. Worries about home schooling were also eased, through conversations around tips, ideas & resources to help them cope with this additional pressure on their home life. - It has been lovely to see the families I’m working with, coping really positively with the difficulties posed by Covid. Despite it being a difficult year, families have made real progress in securing positive change – most memorable – seeing a Mum cope with her anxieties about being apart from her children, and enrolling them back in school. Seeing a boy who was very anxious about contact with Dad, now visiting Dad regularly and having increased self-esteem. Seeing a Mum with a history of social care involvement find secure housing so that she is able to have both of her children at home. Supporting a mum to win her appeal to a secondary school for her child, having had a really difficult year. ## Q: What part of your work have you adapted even though we are now technically “restriction free” - Having experienced facilitating volunteer training remotely I would feel far more confident developing that as a future format to provide training and or volunteer support meetings. 13 - - Flexible working. - Continued with some telephone calls in amongst face to face work. And some zoom meetings where appropriate. - My computer skills are a lot better as we have had more time at home to look at the laptops/ipads with being indoors - As of next month, I will have worked for CFS for 12 months. In that time, my most positive reflection is coming into a new role in the middle of a pandemic, making my role slightly more difficult than normal, but still creating positive relationships and changes with my families. - A number of families who are socially isolated enjoy meeting outside much more now, for a walk or a visit to a café. Others, who in the past would have weekly visits in their home, now feel more comfortable to have a face to face visit once a fortnight & a phone call in between. This cuts down on the time, cost & environmental impact of the service provided. While “ hard to reach families”, who may otherwise have declined CFS support, have been much keener to engage via txt messages & e mails too. - I’ve become more flexible in my approach to working with families. I’ve learned that most things don’t need to be cancelled if you have a child home isolating or a school closure! J – you just need to be creative and think outside the box. I have learned that advocating for families, during a pandemic, is really important. Sometimes you need to be the voice that (not a great saying, but…) ‘shouts the loudest’ on behalf of a family when resources are scarce. - Each family now have a room of their own at the contact centre to reduce the spread of infection. This has worked well and the families have enjoyed not having to share the space with other families. It has allowed them to feel more relaxed and this is turn has helped relationships. - Although I came into this role in the middle of the pandemic, I feel a lot of my work involved being flexible for others and adapting to their needs and feelings regarding Covid-19. - I am looking forward to working with families face to face and offering some more of the practical support that hasn’t always been possible over the last 18 months. I’m looking forward to building more networks with partner organisations – it’s nice to begin putting names to faces and seeing people back in offices etc. I’m looking forward to finally working from the office J. I hope that our organisation continues to grow and expand so we can support even more families in our localities. Q What (Non Covid related) hope do you have for the next 12mths in CFS? - I hope to be able to recruit more volunteers and increase the volunteer pool in Carlisle. - Continue with electronic systems with a view to going paperless, - Contribute to the successful implementation of Charity Log, and maximise the use of QuickBooks to enable more streamline financial reporting - I hope to uphold my (currently temporary) position within CFS as I have thoroughly enjoyed my role and being part of the team. If this happens, my hope would be to continue and grow with my work in helping support families and making positive changes - I hope that we continue to receive funding for the contact centre as it is a vital service to children and their families and no other service offers this facility. - To consolidate after a lot of change/new staff etc. - CFS will continue to thrive, growing more volunteers & funders will appreciate & award the charity with sustainable funds to keep the service expanding more. - That we all get together more and that the Christmas party makes the parents socialise more with help from 14 ## **Supported Child Contact Centres** Our 3 Centres (Eden, Carlisle and Kendal) continue to provide a relaxed friendly environment for parents and children to establish, renew and develop relationships. The impact of Covid saw us have to close each centre, although each one was able to re-start at various points during the year, it was a testimony to the commitment of the Coordinators and our team of Contact Centre Volunteers, that the re-openings were so well managed. Families benefited from regular updates on when and if we could run sessions. We know it was not always easy for parents living away from their children, to only see them in full “PPE” at times, but it did mean at least they could keep their relationships growing. As restrictions allowed, said PPE and other measures have been reduced or removed and the centres’ needs for adaptations have reduced. That said, it was wonderful to hear the different ways that families were helped to keep in contact while they couldn’t meet in person. Adapting to virtual contact was certainly a theme for our centres over the last year! Volunteers are vital to our Contact Centres as without them, we would not be able to run the service. We have very reliable volunteers who have a thorough understanding of the importance of children forming and maintaining a relationship with the parents with whom they do not live. Over the last year we have really appreciated their willingness to work across the pandemic, and their understanding when we had to close the centres. It is of course wonderful that all three centres are operational again, and parents and children can meet and keep their relationships growing in a safe and supported way. Finally we remain grateful for the advice and guidance of NACCC (National Association of Child Contact Centres) across the last year. 15 ## **Our Volunteers** Recruitment and retention of volunteers remains one of our highest priorities. Recruitment has become increasingly difficult as a climate of austerity affects people’s ability to volunteer, and more latterly of course the impact of Covid has also been prominent. Cumbria Family Support has a recruitment strategy that is reviewed regularly by the Family Support Coordinators and this has proved to be invaluable in our attempt to promote the organisation to the wider public; it is notable how much more we rely on (and get positive responses from) Social Medial and the “Virtual” world- again, adapting to change and development. We have good track record for supporting and valuing volunteers and they have fed back that they feel as if they are making a difference in the lives of the children they support. We are very fortunate with the volunteers who come along to work with us as they tend to stay with us for a number of years. We still have a volunteer who has been with us since 1993 when the organisation started. We have adapted and developed our training for volunteers taking into account what volunteers have told us they need, and to accommodate the changing needs of families. Across the last year we have had to move support and training primarily to virtual platforms. We had a great response to our “Zoom” based Volunteer Development programme early in 2021 which included a number of sessions exploring the impact of Learning Difficulties and Disabilities for our supported families. We asked our volunteers about working with us; here is a flavour of what they said: **----- Start of picture text -----**
During my professional life
I enjoy supporting families in their I realised they provided good service supporting a best decisioVery rewarding, n I’ve
own homes and families so decided to ever made was to
being appreciated volunteer when I retired volunteer with CFS
CFS provides an invaluable Good training
service for families in crisis. opportunities via zoom.
I have found the training Support is targeted to need Opportunity to work 1:1
and information provided whether it be short of long with a child and have
prior to being matched direct contact with
term. Families know that they
very helpful. I also found can re-refer if/when needed. families
the process in finding a
family very supportive,
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16 ## **A Learning Organisation** Despite the challenges of Covid 19 we have continued to be a learning organisation across the last year. We recognise not only the huge benefit that volunteers bring to our organisation, but that with the correct support and development, we are able to offer them opportunities for growth and development. If we are fortunate enough to secure sufficient funding we will be using some of this to focus on a broader and more personalised approach to Volunteer training and development. Most recently for example, we were permitted to re-direct some of a Covid related grant to volunteer training and as such we employed a temporary staff member who has vast amounts of skills and experience working with families where Learning difficulties /disabilities (LDD) are a feature. One of the first pieces of work she delivered was 5 sessions (7.5hrs) with volunteers (and paid staff) in relation to supporting families where LDD is present Alongside this, during the year our paid staff team have undertaken a range of training (online). This has covered the following: - Information Sharing and GDPR refresher - Reducing Parental Conflict / Family Matters Cumbria (including one staff member participating in the “train the trainer” element - Early Help - Signs of Safety - CSCP Safeguarding - Paediatric First Aid - Outcome Star - Charity Log (CRM system) - Keeping Children Safe Online (NSPCC) In addition to the above this year is our first year supporting Social Work students (first placements for BA and MA Social Work courses) using or own “in house” Practice Educators. Following the retirement of the independent Practice Educators in spring 2020, we decided to invest in, and support our two Social Work qualified practitioners and ensure they completed the required training to support students, as well as our existing trained and experienced on site Practice Supervisors. With flexibility and adapting to socially distanced and virtual work, it is wonderful to have seen two successful placements completed this year. Finally in recognition of the importance of supporting the development of a future workforce, CFS has supported the Kickstart government funded scheme. The Kickstart Scheme provides funding to create new jobs for 16 to 24 year olds on Universal Credit who are at risk of long term unemployment. CFS has been fortunate to have our Communications and Marketing Officer employed with us this year- look out for updates in next year’s review about the difference this has made for us and for him! 17 ## **Partnership and Strategic Working** Recognising the importance of collaboration, support we ensure CFS are strategically placed to inform and influence practice across children and family services in Cumbria: - The CEO co-chairs the Children & Young Peoples Voluntary Sector Reference Group - The CEO is a member of the Children's Trust Board and chairs the Eden CTB locality partnership group - The CEO is co-chair of the Eden and Carlisle Practitioner's Forum of the Cumbria Safeguarding Children Partnership's (CSCP) - The CEO is the voluntary sector representative on the main CSCP Board and the Carlisle and Eden Safeguarding Group - The CEO attends Eden, Carlisle and Allerdale Early Help and Family Support Panels. The above aids strategic work to minimise duplication and maximise partnership working. At an organisational level we have many years’ experience of working collaboratively with other providers such as Barnardos, Schools, and Childrens Services etc. More recently we have formed a partnership with a local Social Enterprise (ICan) developing and delivering Emotional Wellbeing and Health leaving programmes for children and young people. We are also currently developing partnership opportunities with other local and national voluntary sector providers such as Carlisle Youth Zone. As well as the strategic level partnership work, our staff are well embedded with multi agency forums that aid practice, and maximise the benefit of support services available for families. CFS Staff members - Attend Carlisle and Eden practitioner forums. - Take part in Early Help assessments and take on the coordination of these assessments if appropriate. - Participate in the Domestic Violence Champions Network. - Participate in the new locality Think Family Support Groups - Are represented in the Family Matters Cumbria training pool 18 A snap shot of supported families earlier in 2020/21 showed that for the 95 families: - 61% (59 families) were supported via a multi-agency Early Help plan (CFS being the coordinator for 9 of these). - 13% (12 families) were supported at Child in Need or Child Protection level - The remaining 26% (24 families) were not supported via multi agency plans. This is generally due to one of two reasons; either the family agree to us working with other relevant professionals but are not yet ready to consent to a more formal “Early Help” approach. Alternatively some families are ready to step down from our support and as such the multi-agency support for various unmet needs is no longer required. Following the cessation of multi-agency support, we will often provide minimal/low level support whilst the family become ready to manage independently / via single agency support. We asked our partners whether we have met their expectations over the last year; this is a selection of what they told us: **----- Start of picture text -----**
They can work alongside
the adults / impacting
Excellent help Excellent support positively on the adults
and reassurance for families parenting/ a positive family
to families and struggling or just dynamic.
non - judgmental. need to befriend
and feel valued
They have a vast range
of knowledge , in
particular to our local Cumbria Family Support have supported
area and other support so many families. They have impacted
agencies positively on parental confidence, have
worked with adults to maximise the
family dynamic when there are huge
social and emotional challenges eg.
separation, divorce, etc. They have
helped parents analyse behaviours/
… they help support families responses worked on setting
parameters/boundaries, ensuring positive
when they need it most to help
behaviour intervention at home.
prevent families getting in
further need. They also
support the families in so
many different ways have a a
wide and adaptable brief
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19 ## **Links with the Community** Cumbria Family Support is well known in the area with voluntary and statutory agencies and community groups. We have a good reputation and have the trust of those we support and work with. Our commitment to provide a good service and our well established track record is known and recognised by: **The Mothers’ Union** who donate goods for Hampers at Christmas and provide some of the families with financial help to have a break or a day out through their Away From It All fund. **The Penrith Lions** who always find the money for us to hold Christmas parties for the children we support. They have also helped young people financially to further their education. **CFM Cash for kids** who support the families at Christmas with their toy appeal. **Queen Elizabeth Grammar school** who collect and wrap toys for children at Christmas. **Swansway/Carlisle Audi** who have donated goods and activity packs across the last year for our families **CFM Radio** Cumbria Family Support has been asked to comment on a number of headline articles in relation to the effects of Covid for the families we support across the last year. **----- Start of picture text -----**
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## **Looking Ahead** Have been so fortunate to be able to adapt and continue to deliver our high quality family Support and Contact Centre services across the last year which we hope you have enjoyed reading about. However it would be remiss not to look ahead to new developments for 2021-2022 and beyond. Some of the highlights we hope to be telling you about in more detail in next year’s review are: - We have been privileged to have been asked to become the hose organisation for SENDAC (SEND Alliance Cumbria); the Parent / Carer forum of families with a child/children who have Special Education Needs and Disabilities. This will hopefully not only help SENDAC continue to grow and flourish, but given the high prevalence of children with SEND in our supported families, will be mutually beneficial for our families to find new ways to be supported and have their voices heard. - Recognising the impact that the Covid pandemic has had for many families, we are currently exploring plans with one of our partners to develop capacity in 2021-2022 and beyond. This will help us to help families manage the risks and reduce the spread of Covid outbreaks and associated issues. - Becoming operational with our new Case Management System “Charity Log”. This will help stream line how we work, allowing our delivery team to focus more on direct support and less on administration. - Following an internal task and finish group, we are further developing our Volunteer roles, and looking to recruit to a wider range of volunteers to fulfil several new roles: - “School buddy” specifically for supporting families to manage school attendance, including helping them to and from school, and helping manage homework - Practical helpers for short term / emergency work such as declutter, gardening, childcare, shipping etc where a specific situation arises and needs a short term “fix” - Driver support for specific appointments/situations - Delivery of a pilot programme with Multi Agency Safeguarding Hub aimed at improving relationships between estranged parents and resolving conflict in relation to contact with children for non-resident parents Ensuring we keep abreast of, and respond to the challenges and opportunities that Local Government Reform may bring Working with partners to develop improved support for children of prisoners and those involved in the Criminal Justice System Continued development and co-delivery of the “MOG” with ICan 21 ## **FINANCES** Cumbria Family Support Ltd is a registered charity and company limited by guarantee governed by its Articles of Association. The Charity’s policy on reserves is to hold at least three months running costs in free reserves. Free reserves are calculated using the unrestricted funds and making allowance for any potential closure costs. These potential closure costs amounted to £43,609 at 31 March 2021 and these funds have been designated as a contingency fund. Free reserves at 31 March 2021 were £141,412 representing approximately six months’ running costs. Our dedicated volunteers provided over 3,000 hours of support. We extend our thanks to the following organisations who funded our revenue costs for last year: Cumbria County Council Children’s Services, and Local Committees (Eden, Carlisle and Allerdale), BBC Children in Need, National Lottery Community Fund and Covid Community Fund,, The Henry Smith Charity, Cumbria Community Foundation Grants, Masonic Charitable Trust, Penrith Lions and Mothers’ Union, Buckland Trust. In addition we received many individual donations and generated additional income by hosting students on placement. Support from Children and Family Court Advisory and Support Service (CAFCASS) enabled us to continue running Eden, Carlisle and Kendal Supported Child Contact Centres. BANKERS Barclay’s Bank PLC Market Square Penrith CA11 7BY INDEPENDENT EXAMINER Stuart Oake Chartered Accountant Suite 8, Cumbria House Gilwilly Industrial Estate Penrith CA11 9FF ## **Our Supporters** OUR SUPPORTERS Thank you to our many supporters. Their continued funding and support, year on year, has enabled our organisation to flourish and develop. 22 Cumbria Family Support Ltd (A company limited by guarantee) Cumbria Family Support (Y/•@rence for chiidier Annual Report and Financial Statements 31 March 2021 Company registration number: 04151545 Charity registration number: 1085861 Cumbrla FamlSy Support Ltd Contents Referenc8 and Administrative tktails Trustees. report Trustees. responsibilit18s in retation to the financial $tsternents Independent examinerfs report statement of financi￿ activitie5 10 Balan￿ sheet Noies io the financial statements 12 Cumbria Family Support Ltd Reference and Administrative Details Charfty nama Cumbria Family SLPPOrt Ltd Charlty regl$tration numbèr 1085861 Company registratlon number 04151545 prtncipal offl¢e The Office Mardale Road PENRITH CA119EH Règl$tered C*fflc8 The Offi Mardale Road PENRITH CA119EH Tru5tee$ D A Metcaw, Chair K Morland J Tayloi IResigned 28 October 20201 P Harrington, T￿aSurer A Bucklgy Dr V Young C Renouf H Barker ADSHill Revd M Eclwards IArpointed 28 October 20201 S Walker IAppointed 28 October 20201 hlef exe¢ullv8 officer D Royston Secr•tary D Roy5ton Ateountant StU8rt Oake Limited Suit8 8 Cumbria House Gilwilly Road GihNilly Industrial Estate PENRITH CA119FF Paga 1 Cumbria Family Support Ltd Trustees. Report for the Yèar Ended 31 March 2021 The trustees present their r&port and financial statements for the year eTKled 31 March 2021. The financial statements have prepared in accordance with the accounting poli¢igs set out in notes to the a¢¢ount5 and comply with the charity's governing documen( the charities act 2011 and a¢¢ounting and reportiry by ¢hariti8s, Staternent ol recommended practice applicab18 to charities preparing their accounts in accordan with the finan¢ial reporting standard5 applicable In the UK and republi¢ of Ireland IFRS1021 leffective1st January 20151 1. Structure, Gov•rnanc& and Management The organisatson is a company limited by guarante8 and reglstered as a charty by the Charity Commission. Th8 org8nisation is overseen by a Management Board which consists of the Trustees Iwho are also ¢ompany directors) and staff representaty'ves. Only the Trustees can vote at Management 8oard meetings with the remaining members acting in an advisory capacity. The Managem8nt Board meets ovory si¥ weeks wth decisions taken collectively although they do not have to be unanimous. The Chair of Tru8t8e5 has delegated power to work with the Chief Ex6cutivè Officer be￿een Board Meetings when time constraints require decision5 to be taken. Whenever possible this wll be don& in conjunction wrth the Vice Chair and orTreasurer. All d8cisions taken in this manner are mtified at th8 next Board Meeting. There shall be a minimurn of thr88 trustèss but no maximum at each AGM a third of trustee5 are raquirsd to tstire by rotation. The Chpl Executive Office is also the Company Secretsry. The Chief Executs"ve Officer is in operational control over all the acbwtEs of the tharity this incJude5 dealing with all fundraising and grant applic8tlOns and tnonitoring Support is provided by the offi￿ Manager who deals wth administration, tr81ning and finances. Assistance is provided to the management by the Chair and other Tru5te8s on speeific artas of eXpe￿Se such as volunteer training. finance, rn8dia tslab'ons, recruitmenl, policies and contrad meets"ngs. It is important to keep fundraising to make up the shortfall lor the next 12 rnonths. but to also have a financial plan for thè Continuation of funding for 2023-2026. The organisation works to a volunt&8r recruitment and ￿tentIOn strategy which has made a big dIffe￿nCe to the organi5ation of recruitsnent this year. Whilst the Covid-19 crisis since March 2020 hss impacted on this we have still been able to recruit new voluntsers and maintain a good level of engagement even during ongoing nabon81 Covid restrictions. The Tfuslees ¢ontinue to 8ll5uie thgro is a clear plan going forward thal will have a staffing and system strucbjre that will support our development and growth. 2. Oblectlvgs and Act4vltlas Ob"ectives The Charity's objecis are.. 'To r81ieve families in Cumbria with childr&n up to nineteen years old who ar& Gondilions of n88rl. h8rdship or distress. b Activibes In order to meetthese objects the charty undertakes the following acb'mlies. Page 2 Cumbria Family Support Ltd Trust89s' Report for the Year Ended 31 March 2021 Providing practical and emotional support to families in their own homes throL￿h a5SiStance of famity support workers and volunteers. Providing a rang8 of accredited pa￿ntIng support intsrventions. informed by ewd8nco based programrnes on an individual basis. Providing groups for Chlldren to learn emotional resilience 8nd healthy Ilvlng Providing th8 Edèn, Carlisle and Kendal Contsct Celltres providing a saf8 nèutral v6nue for supported contact. We have also providi8d individual work with children to find out from them what it is like to live in their world and what they would like to change. This work has been instrumentsl in including the Child's voice in the way wg work with parents in achieving positive outcomes for children. Keeping all of our work child focussed and evKlence the out¢omes for children and young peop￿. Page 3 Cumbria Family Support Ltd Trustee$. Report for the Year Ended 31 March 2021 3. Achievements and Perfomiance During the year the charity.. Maintained, Whe￿Ver possible lin line with local and national Covid restrictionsl our Contsct Centre sessions. responding to a total 0131 ￿ferra1$ in the y8ar. ReTrived referals lor 73 new families for family support. Provided new or ongoing support to 134 larnilies. ¢ornpri8ing 287 childten and young people and 220 parentslcarers,. building confidènc6, empowement and belief in their own abilitl85. . We havo supported 6 children and young peopb to acces5 10 htsurs of Emotional Wellbeing group support w¢y onl1r￿. . We have supported 12 children and young people to access 90 hours of online group work aimed at imprtsww Emotional Resilience and Healthy Living. Provided 3903 hou15 of support for families from Volunt88rs abd paid famSly support staff. This has been via home visits. socially distanctrd meeting outdoors or phonelvideo calls (all subject to local and national Covid restnctyons and risk 8S5e5sments in pla￿ across the yearl. We have delivered Farnily Links accredit￿ parenting prograrnme on an individual basis. Through this programme we supported 6 f8mili@s. Volunteers and staff who a￿ trained in the Famity Link¥ progr8mme delivei thi5 to families on an Indiwdual basis. Worked with childr&n on an individual basis. gwing them an opportunity to eX￿Ore their wishes and feelings.Worked in partnership with I￿al and statutory ag8nci8S to pool resour￿$, strengthen funding bids and support families to reach their goals. In partnership with voluntary and statutory agencies has been actively involved in the ongoing development and d81wery of the Earfy Help and Think Family Panels in Carfisle, Eden and Allerdale on which the charity has representation. Th8 CEO has co-chaired the Childrens Saf￿U￿[dIn9 Partnèrship Practioner Forum for Cartis]e and Eden and the Voluntary Sector Reference Group. . The CEO has been the chair of the Eden Children and Families Partnership gioup of the Childrans Trust Board. The CEO is the representative of the Voluntsry Sector Reference Group on The Curnbria Local Saf8guarding Childrens Board, The child￿n$ Trust board snd a mernber of the Eady Help Group and the Eden & Carlisle Safeguarding Group. Supported tsvo staff members to be Domestic Abuse Champions for the charity. Re¢ruited trustses ensuring th8 Board has the right skill set to Provide effactive govemano. Continued to recxuit and train new volunteers to sustsin our data bas8 of 50 plus volunteers. Recruited and ￿taIned ternporary staff as a result of Covid support funding via th8 National Lottery cO￿d Community Fund. The charity has also Continued to support staff and volunteers in their devalopment by prowding high quality training both externally and in house. . Provided 2 Social Workplacamants for Student from the University of Cumbria. Pag8 4 Cumbrla Family Support Ltd Tru$tees' Report for the Year Ended 31 March 2021 4. Financial Review The movemgnt during the year can be sumrnari5ed as follows.. Income 2020 National Lottary Covid Fund National Lottery Community Fund Henry Smith Cumbria Community Fund Francis C Scott Frieda Scott Charitable Trust Other granis and income Income 2021 273,673 33.136 18,663 22,500 125,5001 119.0001 110.0001 14,1421 289,330 New funding obtained for the 2020-21 year included Grants from The National Lott8ry Ctsvid Fund and addits.onal amount5 from The Henry Smith Charrty and the National Lottery Community Fund. In addition funding for 2021 was secured frorn a 1 year contractwilh Cumbria County Council for Targeted Family Support. Continuation funding is in pla￿ from Th8 National Lott&ry Community Fund. BBC Children in N88d and The Henry Smith Charity. en The rnovement during the year can be 5ufflmarised as follows.. ExpeThYiture 2020 Staff costs Families expenses Cornputer sofvare expenses Stsff arKI Volunteer expenses Legal and professional fees othei costs Expenditure 2021 W8ges and salaries and pension costs have increased due to tre additional tetnporary Family Support staff aTh the uplift in salary for the CEO lappointed January 20201. Direot st8ff costs have increased due to the significant spend in ￿latsOn to group and f8milie5 expenses funded from donatiions and staff training Ivirtuall funded by the Newcasde Building so￿ety grant and the National Lott8ry Covid Community Fund. The reduced depreciation charge reflects that we are now in our third year of ut]lising the new computers and 8quipment in the period. Computer and telephone lees have increased due to the additional staff members. Legal and professional fees have significanuy rEduced as wo now have an internal Social Work Practice Educators as OPP05edto paying for said services from extemal souros. 232,238 42.564 10,141 5.359 15,5931 13,0681 1.363 283,004 The rastricted funds cover a ranga of Family Support and Contacl Centre delivery acros5 the three districts of Carlis￿, Eden and Allerdale. The total fvnds have In¢reased by £6,326. Page S Cumbrla Famlly Support Ltd Tru$toes' Report for the Year Ended 31 March 2021 S. Training Staff and volunteers have tsken part in the CSCP andlor County Couneil funded courses including.. - ACE'S (Adverse Childhood Experiences) s￿n$ of Safety Rèducing Parental Conflict Safegurding Briefings Staff rn8mbers have also attended tha praetth.onar lorurns. We have also run an internal training programme in resp8Ct to working with families who have a family member th a Learning difficulty or disability. These sessions were led by a new t8mporary stsff member with significant experience in the field of Learning disability. Staff havè also attended other extemal courses including.. - Out(ome Star Itnproving delivery ol Parenting Programmes We have develok*d our own Practi￿ D8v8loprnent mèets.ngs to keep up to dats with current practice aryj legislation. 6. Res8rve¥ The Charity's policy on res8rv88 is to hold at least th￿e months running costs in free reserves. Free reserves are calculated using the unrestricted funds and rnaking allowance for any potential dosure costs. These potential ¢103ure costs amounted to 243.609 at 31 March 2021 and these fvnds have been designated as a contingency lun¢J. Free reserves at 31 March 2021 were £141,412 repr8sènting approximately six months, running cost5. 7. Voluntèers 30 home based support Volunteers matched at any on@ time @2.5 hours x 40 weeks provided the organisation with 3000 hours ol support. 10 trustees 5 hours x 12 mollths provided the tru$tee board with 800 hours of expertsse and gov8manc8. 8. FuWr8 Evènts The Charity has delivered a further year of work through the County Council Targeted Support contract. We are n¢)w in a single year contract wrth them, and anticipat8 working closety during this year with the Council to ants"cipate and respond to futur8 funding opportunities with them. Durin9 2020-2021 we continue to develop and deliver our work in Allerdale. Alongside this we have extended the reach ol our Farnily Support workers as a result of the National Lottery Comd Cornmunity Grant. Tose workers have supportèd an additional 20 families wth over 30 chiklren benefitting trom this. The Coming year 2021-2022 will bring unique ¢halleng85 as well as opportunities. We have se8n unpr8c8d8nt8d changes as a result of the Covid 19 crisis. Our lace to face work has had to be postponed with almost all contact and support via phone. text, and video communi¢atyons for p8riod during the year. We have retsined th8 vast majority of our families receiving support in this way bLrt we have, particularfy due to age profiles. had a number of volunteers pause their work cotnmitmentswith us. There is an appropriate organisaty'onal Structu￿ in place to support ¢urr8nt activits"es, but in order to further d8V81op services and build on both SUC￿$$ to date, and the very ra(￿nt Cowd-19 challenges. this will need to gr¢)w tts ièflect a broader servi¢8 reach. A new post focussing on ComrnunicatlOn5 and Marketing has been developed and Is progressing via the Government's kickstart programme for a six month period. This post will In¢￿aSe our ability to attract and retain fflo￿ volunteers 8nd thus increasa our Capacity to support MO￿ families. Y. Golng Cgncern The tharity is in a positive financial position. We h8ve Secured suffiaent funding to meet its current cornmitsnents for this financial year, and meet its reSe￿S policy plus winding up costs. However we are mindful that we need to continue to secuie funding to deliver services from 2D22-2023. Although funding 1$ secured towards som8 of this without further successful funding bids we would dep18te our reserves below the reserves poli¢y. Pag8 6 Cumbria Family Support Ltd Trustees. Report for the Year Ende(131 March 2021 Tf*refore th8s8 accounts a￿ p￿pared on the going concern basis. Small ¢ompany provisions This report has been prgpar8d in accordance with the small companie$ rrfima und8r Ilp Companies Act 2006. Approved by the Board on 15 Septemb3r 2021 and signed on its behalfby.. D A Metcalf Trustee Pago 7 Cumbria Famity Support Ltd Trustees, Responslbllltles In relation to the Financial Statements Th8 trustees Iwho are also dir8CtOfS of Cumbria Family Support Ltd for the purposes of company lawl are responsibl8 for preparing the Trustees, Annual Report and the financial statement5 in accordance with applicable law and the Financial Reports"NJ Standard 102 - 'The Financial Reporting Standard applKable in thè UK and Rèpublic ol Ireland.. Company law require$ th6 trustees to prepare financial ststamènts for each financial year which give a true and fair view of the state ol affairs of the charitable company and of the Incoming re8ourc8s and application of resources, including Income and expenditure, of the charitable ¢ompany for that period. In pieparing these finan¢ial statements, the trustees are requirad to. select suitable accounting policies and than apply tham consistently.. observe the rnethods and principles in the Ch8ritias SORP., make judgements and e5tlfnates that are reasonable and prudant". stste whether applic8ble UK accounting standards hav8 been followed, subject to any material departures disclosed and explain8d in the financial statements,. and p￿pare the financial ststements on the going concern basis unless it is inappropriate to presume that the chantable wmpany will conb.nue in business. The trustees are re5ponsiblg for keeping proper accounting records that dis¢lo$e with reasonable accuracy at any time the financial position of the charitable company and enable them lo ensur8 that the financial statements comply with the Companiès Act 2006. They are 81so responsible for safeguarding the assets of the chaiitable company and hen￿ for taking reasonable steps for the pr8V8ntion and detection of fraud and other irr8gulaiiiie5. Page 8 Independent Examln&r'$ Report to the Trustees of Cumbria Famlly Support Ltd I report on the account5 of the company for the year ended 31 Maich 2021, which are set out on pages 10 to 23. RespÈ¢tlve r¢8ponsibilitios of trust888 and gxamlner The trustees Iwho ar8 also tt)e directors ol the company for th8 purposès of company lawl a￿ responsible for the preparation ol the a¢¢ounts. The trustees consider that an audit is not required for this year under Section 144121 ofthg char￿"6$ Act 2011 Ithe 2011 A¢tl arKI that an indapèndent examination is needed, The ch8ritls gross inwme ex￿eded £250,000 and l arn qualified to undertake the examination by bein9 a qualified member of The Institute of Chartered Accountants in England and Wales. Having satisfied my5&W that the charity is not subject to audit undei Part 16 01 the Companies Act 2006 and Is èllgible lor independent 8xamination, it Is my responsibility to. examine the a¢count5 under section 145 01 the 2011 Act.. follow the pioc8dures laid down in the General Directions given by the Charity Commission under section 145151 Ibl of the 2011 Act". and state whether particular tnatters have come to my attention. Basls of Inde￿ndent examinoW$ report My examination was Carried out in accordance with th6 General Di￿￿10nS given by the Charity Comrnis510n. A examinab.on Include$ a rewew of the accounting records kept by the Charity and 8 compari50n of the accounts presented wth those records. It also includes consideration of any unusual items or dis¢losures In the accounts. and seeking explanations from you as trustees concerning any such matters. The procedures undert8k8n do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts pr8S8nt a 'true and fair vi* and the report 15 lirnit8d to those matters set out in the ststement below. Independent examlnerf8 8tatem8nt In eonnection with my examination. no matter has come to my 3tt8ntion." 111 whith giv8s mè rèasonable cause to telieve that in any rnat6rial respect the ￿qUIrements.. to keep accounting records in awordanc8 Urith section 386 olthe Companies Act 20C6.' and to prepare accounts which accord with the accounting records. ¢omply with the accounting requirernents of section 396 of the Companies Act 20(b and with the methimjs and prinoples of the Stat8ffl8nt ol Recommended PraCt￿ce". Accounting and Reporting by Charities have not been rnet, or 121 to which, in my opinion. atiention should be drawn in order to enable a proper understanding of the awounts to be reached. Suite 8 Cumbria House Gilwlly RoaLI Gilwlly Industrial Estate PENRITH CA11 9FF Stuart Oake ￿mit8d Chartered Accountants Page 9 Cumbrla Famlly Support Ltd Statement of Financial Activities lincluding Income and Expenditure Account) for the Year Ended 31 March 2021 Unrostrl¢ted Restricted Total Funds Totsl Funils Funds Fund8 2021 2020 Note Income and endowments from: Donations and legacies other trading activities Income from investments Income from charitable activth.es Total income and endowments 9,845 1.500 31 122,000 133.376 200 10.045 1.500 31 277,754 289.330 4.473 4,544 155,754 155,954 264,591 273,873 Expendlture on= Fundraising trading.. cost of goo(ts sold aTh other costs Charit8ble activib.es Total expenditure 2,098 230,140 232.238 121,527 121.527 161.477 161.477 283.004 283,004 Net incorne befo￿ transfers 11,849 15.5231 6,326 41,435 Transfers Transfers be￿n fund 11.1871 1,187 Net movemènts in funds 10,662 14,3361 6.326 41.435 R8conelllatlon of fund$ Total funds brought forward Total funds carried forward 173,819 184,481 14.010 9.674 187,829 194.155 146.394 187.829 All of the Charity'5 activitie$ derive from continuing operations dunno the above peri￿$. The notes on pages 12 to 23 fom an integral part ol these financial stat8mènts. Pago 10 Cumbria Family Support Ltd Company registration number: 04151545 Balance Sheet as at 31 March 2021 2021 2020 Note Flxed assets Tangible assets 12 3,621 4,828 urr•nt assets Debtors Cash at bank and in hand 13 1.043 190,281 191,324 988 182,803 183,791 Crèditors: Amounts falling due wthln one year 14 17901 17901 Nèt current o$sets 190,534 183.001 Net assets 194,155 187.829 The funds of the eharlty.. Rè5tri¢ted funds 9.674 14,010 Unr05tri¢ted fund$ Unrestricted income funds 184,481 173,819 Total charity fund8 For the financial yaar ended 31 March 2021. the charity was enb"tl8d to exemption from audit under section 477 of the Companies Act 2006. 194,155 187,829 The members have not ￿qUIred the charty to obtain an au(Sit of ts accounts for year in question in a¢¢ordance with section 476 of the A¢t. The di￿lOrS ad(nowledge their responsibilities for complying with tha requirements of the Act wth respect to awgunting rocords and the preparab.on of accounts. Th858 accounts have been prepared in accor(4an¢e with the prO￿S1On5 applicable to companies subject to the small companies regime. Approved by the Board on 15 September 2021 and signed on its b8half by". D A Metcalf Trustèe P Harrington Trustee The notes on pages 12 to 23 forni an integral part of these financial statements. Page11 Cumbria Family Support Ltd Notes to the Financial Statements for the Year Ended 31 March 2021 A¢¢ountln9 pollcles Summary of 8ignifieant aecountlng pollcle8 and key a¢¢ountlng •stlmates The principal accounting policies applied in th6 preparation of these financial stai8ments are Sat tsut bèlow. These policies have been ¢onsistenUy applied to all the years p￿Sented. unless othenNise slated. statement of Compliance The finan¢i81 statements have been prepared in ac¢ordancé wth Accounting arKI Reporting by charit￿$.. statement of Recommended Practice applicab￿ lo Charities preparing their accounts in accordance ￿th the Finanaal Reporting Standard applicable in the UK and R8public of Ireland IFRS 1021 (effective 1 January 20191- (Charities SORP IFRS 10211, the Financial Reporting Standard applicable In the UK and Republic ol Ireland IFRS 1021 and the Compani8s Act 2006. Basls of preparation The charitable company meets the definition of a public benefrt entity und8r FRS 102. Assets and liabilities are inityally rtrcognised at historical cost 01 transadion value unless otherwise stated in the relevant acwunting policy notes. Going concern The trustees assess whèther the use of the going concem basis is appropriate i.e whether there are any material ￿n￿rtaIntieS related to events or conditions that may cast significant doubt on the ability of th8 charity to continue as a going conc8m. The trustees make this assessment in respect of a period ol one year trom the date of approval of the financial ststements. The Ch8rity has sufficient funding for the 2021-22 financial year. The trustees have prepar8d contin9ency plans if total funding r8quir8rn8nts are not met. Therefore th8s& aecounts are p￿pared on the going cOn￿M basis. Fund accountlng poli¢y un￿Stricted incorne fjJnds are general funds that are available for use at the trustses. discr8tion in furtheraTh￿ olthe objectives of the charity. Restricted in¢om& funds are those donated for use in a particular a￿a or lor speryfi¢ purposes. the use of which is ￿$tricted to that area or purpose. De5wnatsd funds are unrestricted funds set a$Kle at the discretion olthe trustees for specific purposes. FurtI￿r details of each fund a￿ disclos8d in note 19. Page 12 Cumbrla Famlly Support Ltd Notes to the Financial Statements for the Year Ended 31 March 2021 .. conhnued Income and endowments Donations are r8cognised when the Charity has been notified in writing of both th8 amount and setuement date. In th8 avent that a donation is subject to conditions th8t requir8 a level of perforrnance by the Ch8rity before the Charity is entitled to the funds, the Income is deferr8d and not recognis¢d unts'l either those conditions are fully met, or the hJifilm8nt of those ctsnditions 1$ wholly within the control of the Charity and it is probable that these condthons will be fulfilled in the ￿porting period. Legacy gifts ar8 recognised on a case by cas8 basis following the grant of probate when the adtninistorlexewtor for the estate has wmrnuni¢at8d in writing both the amount and s8tt18mènt date. In the event that the gift is in the form of an asset other than cash or a finan￿al asset traded on a recognised storJ( exchange. recognition is subject to the value of the gift being reliably tneasured with a degree of reasonable a¢¢uracy and the title to the asset having been transferred to the Chanty. Income from inv&strMents is recognised on a ￿￿1Vable basis. Inwme from charitable activities includes incorne ￿COgnised a$ earned 185 the related goods or services are prO￿lded) under contract. Expenditure Liabilities are r8cognised as Soon as ther8 is a legal or ¢onstru¢tive obligation committing the charity to the expenditure. Ail expenditure is account8d for on an a¢cruals basis and has been classified under headings that aggregate all costs related to the category. Costs ol generating funds are the ¢osls of trading for fundraising purposes. Charitable expenditure comprises those costs incurred by the charity the delivery ol its activitie$ and servi￿$ for its b8n8ficiaries. It indudes both costs thal can be allocated direcuy to such activities and those costs ol an indirect nature necessary to support them. Support ¢08¢$ Support costs indudè ¢6ntral functions and haw been allocated to activity cost ¢ategorie$ on a basis COll515tent with the use of resources. for example, 811ocating property costs by floor a￿a$, or per capita. Stsff costs by the time spent and other costs by their usage. TaXa￿on The Charity is ¢on$ider8d to pass the tests set out in Paragraph 1 Schedulg 6 of tha Finan￿ Act 2010 and therefore it meets the definibon of a charitable company for UK corporation tax purp05e5. According5y, the ChaThty is potentially exempt from tsxation in respect of income or capital gains received within categories covered by Chaptor 3 Part 11 of the Corporation Tax Act 2010 or Section 256 01 the Taxation of Chargeab Gains Act 1992, to the ¢xtsnt that such income or gains are applied 8xdu5ively to ¢haritable purposes. Flx•d assets Individual fix￿ assets Costing £100 or more are initially recorded at cost. Depre¢ialion Depreu&ts"on is provided on t8ngible fixed assets so a5 to write off the cost or valuation,18S5 any estimated residual value, over their expected useful economic life as follows." 25°/o on a reducing balance basis offi￿ equipment Trade Debtors Trade debtors a￿ amounts due from customers for merchandise sold or servi￿$ performed in the ordinary course of business. Trade debtors are reGognised initially 8t the transadion price. They are subsequently measured al amortised cost using the effective interest meth¢xl. less provision for impairment. A provision for the impairment of trade debtors is established when the￿ is objective 8vid8nce that the Cmarity will nol be able to cdlect all arnounts due a￿Ording to the original terms of the rer£ivable5. Paga 13 Cumbria Family Support Ltd Notos to the Financial Statements for the Year Ended 31 March 2021 continued Cash and Cash Equivalents Cash and cash equivalents comprise cash on h8nd and call deposits. and other short-term hKJhty liquid invèstments that ar8 readily convettsble to a known amount of cash and are subject to an insignificant risk ol change in value. LlabllltJos Trad6 creditors are obligations to pay foi goiKls or seNices that have been acquired in the ordinary course of business from suppliers. Awounts payable are classified as current liabilities if th8 Charity doès not have an unconditional rvJht, at the end of the reporting period. to defer settlement of the creditof for at ￿ast twelve months aft8r the rèporting date. If there is an unconditional right to defer settlement for at ￿a$¢ twelve months after the reporting date, they are presented 88 non-current liabilit￿$. Trade creditors are ￿COgnised initially at the transactson pri￿ and subsequently m88sur8d at amortised Cost using the aftective Interest method. 0￿ratIng leases Lease$ in which substsntialty all the risks and rewards of ownership are retained by the lessor arè dassifiad ag operating leases. Rentals payable under operating leasas a￿ charged in the St8temenl of Financial Actsvities on a straight line basis over the lease tsrrn. Pensions The ¢harity OFerate5 a dèfined contribution pension schem8. Contribution$ are charged in the statement of fingncial actimties as th8y become payable in accordan￿ with the rule5 of the scheme. Flnanclal instruments Financial assets and financial liabilitEs a￿ re¢ognised when the charity becomes a party to the ¢ontractual provision5 of the instrument. Financi81 liabilities and equity instruments are classified according to the substance of the conlra¢tU81 arrangements entered into. An equity insirument Is any Gontra¢tthat evKlen a rèsidual Interest in the 8SSets tsf the Charity after de¢Ju¢b'ng all of 115 liabilits-es. All financial assèts and liabilities are initially measured at transaction price lincluding tiansaction costsl, except for those financial assets classified as at fair v81uè through profit or loss. which are initially rnaasured at fair value Iwhich is normzlly the transa¢lion pri￿ excluding tiansaction costs), unless the arrangement constitutes a financing t18nsaction. If an arrangement ¢onstitut8s a Iinancing transaction. the financi81 asset or financial liability is measured at the present value ol the fijture payments discounted at a market rate of intsrest for a similardebt instrum8nt. Financial assets and liabiliti88 are only offset in the statement of financial position when, and only when there ex15ts a legally enfor￿able right to set off the recognised amounts and thè Charity intends either to settle on a nat basis, or lo realise the asset and setue the liability simultaneously. Financial assets are derecognised when and only when al the contractual rights to the cash flows frorn the financial asset expire or a￿ settled. bl the Charity transfer5 to another party Substantially all of the risks and rewards of ownership of the financial asset. 01 cl th& Charity, despite having retained some, but nol all. significant risks and rewards of ownership, has transferred control ofthe asset to another party. Finanrial liabilities are derecognised only when the obligation specified in the conlr8d is dischsrged, C8nc8lled or expl￿. Page 14 Cumbria Famlly Support Ltd Notes to the Financial Statements for the Year Ended 31 March 2021 . continued Donatlon8 and legaciès Unrestricted Rostrictod Total Funds Total Fund8 Fund$ Funds 2021 2020 Oonations and legacles Donations 9,845 200 10,045 4,473 Of the donats.ons and legaues incom• in 2020, £1.363 related to unrestrict8d funds and £3.110 rdated to restricted funds. oth•r trading ac￿vIll#S Unrestricted Restricted Total Fund¥ Total Funds Funds Funds 2021 2020 Fe8s charged 1.500 1.500 4.544 Of the other trading actimtes income in 2020. £4.544 related to unrestricted funds and nil related to restricted funds. Income trom Investments Unr85tritted Restrlcted Total Fund5 Total Funds Funds Funds 2021 2020 Interest on cash deposits 31 31 65 Of tha interest on cash deposits Income in 2020. £65 r81ated to unrestricted funds and nil related to restricted fvnlts. Pag815 Cumbria FarniFy Support Ltd Notes to the Financial Statements for the Year Ended 31 March 2021 . continued In¢ome from charitabltr actlvltle$ Unrestricted Restrlcted Totsl Funds Totsl Fund¥ Funds Funds 2021 2020 Donations Cumbria CC Childiens Servi￿$ Contract Children In Need Grant CAFCASS Grant othei grants National Lottery Cotnmunity Fund Henry Smrth Charity Francis ¢ Scott Frieda Scott Trust Curnbria Cornmunity FoundatH)n Edan Residents Covid Fund Lottery Covid 19 Fund 487 487 72.lY)O 48.461 8,010 5.000 56,160 45.000 72,000 71,190 47.664 9,990 16.750 37,497 22,500 19,000 10,000 30,000 48,461 8.010 5,000 $6,160 45,000 4,500 5,000 33,136 155.754 4.500 5.000 33.136 277,754 122.000 264,591 Of the income from ¢harit8ble actiwties in 2020, £148,690 related to unr88tricted funds and £115.901 related to restricted funds. Page 18 Cumbria Family Support Ltd Notes to the Financial Statements tor the Year Endgd 31 Ma￿h 2021 . continued Expenditure Family Support Services Totsl 2021 Total 2020 Dlrect costs Wages and salarie¥ Staff pensions staff troining Staff expense5 Volunteer expenses Volunteer training Group5 and families expenses Cleaning 177.202 7.946 2,337 4.487 1,569 473 177.202 7,946 2,337 4,487 1,569 473 148.503 5,953 402 7,779 3.870 1,923 1.170 639 205.964 639 205,964 169.600 Support costs Etnployment costs Rent Service ¢har9es Insurance Repairs and maintenance Telephone and fax offi￿ expenses Computer stsfiwa￿ and mainknanc8 Costs Printing. postag8 and stab"onery Membership fees Sundry expenses Travel and subsisten Advertssing Accountancy fees Ind8p8nd8TIt examiners fe8 Legal and professional fees Bank charges Deprt¢iab"on of office equipmellt 44,334 6,507 2.856 1,734 44.334 6,507 2,858 1,734 1,911 6,995 1.870 6.254 933 738 42 32.462 5,563 2,792 1,597 2,110 4,792 2.316 895 1,675 436 138 337 1,560 398 750 3,121 6,995 1,870 6,254 933 738 42 29 744 750 53 83 1,207 77.(140 29 744 750 53 83 1.207 77.040 1,610 62,63e 283.004 283,004 232,238 01 the expenditure in 2020. £118.459 relatsd to unr8Strict6d funds and £115.779 related to restricted funds. Governmont grants Income frorn government grants Comprises parfOrmar￿È related grants made by local authorities to fvnd home based fafflily supporL Page17 Cumbria Family Support Ltd Notes to the Financial Statemonts for the Year Ended 31 March 2021 continued Govemance costs 2021 2020 Cost of trustee meetings Accountancy fees Independent examiner's fee Legal and professional fees 337 398 750 3,121 4.606 744 750 53 1,547 Trustees, remuneration and txpenses Trustees were paid 8XP8ll59s of £nil12020- £3371 in the year. No remuneration was paid to any trustee in the Current or previou5 year. 10 Net in¢ome Nel inc(xnè Is stated after ¢harging." 2021 2020 Depr6ciab"on ol tangible fixed as5et5 1,207 1,810 11 Employees. remuneration The monthly average number of persons (including senior management) employed by the charity during tha year wa5 a5 follows.. 2021 No. 2020 Charitabla activities The aggreg&te payroll costs of th8S8 persons were as follows.. 2021 2020 Wages and salaries Other pension costs 219,532 9.950 229.482 178.917 8.001 186,918 No employee received emoluments of more than £60,OLK) during the year. The key management personnel comprise the Trustees and the Chief Officer. The total employee benefit5 of the key rnanagem&nt Personnal ofthe Charity were £40.97212020- £31.9981. Pagg 18 Cumbria Family Support Ltd Notes to the Financial Statements for the Year Ended 31 March 2021 continued 12 Tanglble flxed a¥$ets Fixture5. fittlngs and equlpment Cost As at 1 April 2020 and 31 March 2021 48,600 Depreciation A5 at 1 April 2020 Chargè for the year As at 31 Mareh 2021 43.772 1.207 44,979 Net book value A$ at 31 March 2021 As at 31 March 2020 3.621 4,828 13 Debtors 2021 2020 Prèpayments and acxtuad income 1,043 988 14 Credltors: Amount$ falllng due within one year 2021 2020 Accruals and deferred Income 790 790 15 Members. limblllty The charity is a private company limited by guarantee and consequently does not have Share capital. Each of the members is liable to contribute an amount not ex￿e￿Ing £10 towards the assets of the charity In the event ol liquidation. 16 Other financial ¢ommltments At 31 March 2021 the Charity had comrnitrnents undÈr operating ￿aSe$ 01 £3.10812020- £10,634). Pag8 19 Cumbrla Family Support Ltd Notes to the Financial Statements forthe Year Ended 31 March 2021 cOnt￿￿ed 17 Ponslon scheme Dgfjned contributlon pen$lon scheme The charity op8rat8s a defined contribution pension scheme. The p8n510n cost charge lor the period represents contributions payable by the chanty to the scheme and amounted to £9.95012020- £8,001). There were no outstanding or prepaid contnbutions at eitherthe beginning or and ofthè financial year. Pa98 20 Cumbrla Family Support Ltd Note$ to the Financial Statements for the Year Ended 31 March 2021 . conttnu&d 18 Rolated pa￿eS Controlllng entity The charity is controlled by the trust885 who arts all directors ol the ¢ompany. 19 Analysls of funds At 1 April 2020 Incoming re¥ources R•sourc expended At 31 March 2021 Transfers Designated Funds Conting8ncy Fund 46.964 13.8951 43,069 General Funds Unrestricted Incorne fund 126.855 133,376 1121,5271 2.708 141,412 Re$trl¢tsd Funds Cartisle & Eden Home Based Family Support Fund Eden Conta¢t Centre Fund D8v8lopment Fund Allerdale Home Based FamiSy Support Fund KerKlal Contact Centre Fund CartIS￿ Contact Centre Fund Families Transport Fun¢J Covid Fund 95.020 195.0201 2,670 3,000 13.8571 13,0001 1,187 9.568 9.601 114,0461 5.123 2,791 2.670 14,1881 1.273 1.531 120 3,157 200 39,636 155.954 14.0761 13201 136,9701 1161,4771 612 2.666 9.674 14,010 1.187 187.829 289.330 1283.0041 194.155 The Home Based Family Support Fund r8pièsents funding re￿iVed specifically to fund salarEs for staff engag8d in horne based family support in Cartisle and Eden counrAI areas. The Contact Centr8 Fund represents funds receiv8d trorn NACCC for the provision of th8 P8nrith Child Contact Centre. The Allerdal8 Home base(J family support fund represents funds obtained to run the home based family support setwce in tt)e Allerdal8 council area. The Cadisle and K8nd81 contact ￿ntre& are fund5 racèived to run contact centres in those locations. Page 21 Cumbrla Family Support Ltd Note$ to the Financial Statements for the Year Ended 31 March 2021 . corAliniJ6d Prior perlod At 1 April 2019 In¢omlng resour¢e$ Re50urt•$ 8xpend•d Transfers At31 m?￿h 2020 Deslynated Funds Contingency Fund 46.964 46.964 Goneral Funds Unrestricted in¢orne fund 138,037 154.662 1116,4591 149,3851 126.855 Restrl¢tgd Funds Cadisle & Eden Home Based Famity Support Fund Eden Contsct cernt￿ Fund Allerdale Home Basdsed Family Support Fund Kendal Contact Centre Fund Carfisle Contact Centre Fund Families Transport Fund 75,861 2.805 28.300 175,8611 15,2261 127.0891 12,4321 14.5991 15721 2.421 8.357 9.568 5.223 6,130 692 2,791 1,531 120 8,357 119.011 1115,7791 2.421 14.010 146.394 273,673 1232.2381 187,829 20 Transfors The Contingency fund has been incjuded to reflect the potential liabilities th8 charity has ￿gardIng closiro down costs. Fund5 have also been allocatsd to the running of the Eden Contact Centre. Pag8 22 Cumbrla Famlly Support Ltd Notes to the Flnancial Statements for the Year Ended 31 March 2021 . continuecl 21 Netassets by fund Unrestricted Funds Restricted Funds Total Fund$ 2021 Total Fund8 2020 Tangible assets Current assets Creditors.. Amounts falling due wthin one year Net assets 3.621 181,650 3.621 191,324 4.828 183,791 9.674 17901 184,481 17901 194,155 17901 187.829 9,674 Prior period Unrestrl¢ted Fund$ Restricted Funds Total Funds 2020 Totsl Fund¥ 2019 Tangible as58t5 Current assets Creditors.. Amounts falling due within one year Net assets 4,828 169.781 17901 173,819 4,828 183,791 17901 187,829 5.81)0 141,384 17901 146,394 14,010 14,010 Page 23 Indepèndent Examinerfs Report to the Trustees of Cumbria Family Support Ltd I report on the 3Gcounts uf IIIE bUlTlVdlly fui Ili¥ y¥ai 21 Mamli 2021, whiGh are tyet out on pagÈ& 10 to 23. Respe¢tlve responsibilitie5 of trustees and examlner The trust8e5 Iwho are also the directors ofthe company for the purposes ol company lawl are responsible fr>r the prcp)ration of thÈ accounts. The twsteos considgr that an audit is not required for this year under section 144121 of th¥ Charitie6 AGt 2011 Ithe 2011 Actl and that an independ¢nt ¢xamination 13 needed. The charity's gro$s in¢ome exceed8d £250,000 and l am qualified to undertake the 8xamination by being qualifiad member of The Institute of Chartered Accountants in England and W81es. Having satisfied myself that the charity 15 not Subject lo audit under Part 16 of the Companies Act 2006 and is èligible for independent examination, it is my responsibility lo.. examine the accounts under section 145 of th8 2011 Art follow the procedure318id down in thc Gcncml Dircction- given by the Charity ComrniÈÈion undar Èèction 145181 Ibl of the 201 I ALI, ali state whether particular matters have ¢ome to rny attention. Bag1$ of Indopenrfent gYAmirtÈ*s r@port My examination was carried out in accordance with the General Directions given by thè Charity Commission. An exarninats.on indudes a review of the accounting word$ kept by the charity and a comparison of the accounts presented with those ￿¢Ord9. It 8150 includes consideration of any unusual items or disclosures In the accounts, and seeking explanations from you as trustees ¢onceming any such matters. The procedures undertaken do not prrjvide all the evidènce that would be required in an audit and Consequently no opinion Is qiven a5 to whether the accounts presént a 'true and fair view and the rèport is limitad to those matters sel out in the statement below. Inilgpondent examine¢¥ stst*ment In connection wth my examination, no matter has come lo my attention.. 111 which gives me reasonable Cause to b8li8va that in any material respectth& rèquiramènts.. to kAg.p Apr.niintino r#r.f)rd8 in accordance with section 386 of the Companies Act 2006.. and to prepaE accounts which accord with thè accounting ￿cordS, comply wrth thè aecounting requirements of section 396 of the Companies A¢t 2006 and with the methods and pnnciples of the Statement of Recommended Practi¢e'. Awounting and Reporting by Charities nave noi Deen mer, or 121 to which. in my opinion, attention should te Iyrawn in ordèr to e￿ats￿ a proper understsndlng ol the accounts to be reached. Suit8 8 Cumbria House Gilwilly Road Gilwilly Industrial Estate PENRITH CA11 9FF stuart Oake Limited Chartergd Accountants vage y