Registered Charity Number.. 1085815
Bosnia & Herzegovina Community Advice Centre
Report and Financial Statements
for the year ended 31 March 2024

Re8lStered Charity Number- 1085815
Bosnia & Herzegovina Community Advice Centre
Report and Financial Statements for the year ended 31 March 2024
Contents
Pages
Reference & Administration Details
Trustees, Report
Statement of Financial Activities
10
Balance Sheet
11
Notes to the Financial Statements
12-15
Independent Examiner's Report
16

Bosnia & Herzegovina Community Advice Centre
Reference & Administrative Details
Charity Name
Bosnia & Herzegovina Community Advice Centre
Charity registration number
1085815
Addre55
Rear of 108 High Road
Willesden
London
NWIO 2PP
Trustees
Mr Zaim Pasic {Chair)- elected 27 January2024
Mrs Safeta Karabasic {Treasurer) - elected 27 Janury 2024
Ms Emina Trozic (Secretary) - resigned 23 April 2023
Mr Dusan Bilbija-resigned 27 January 2024
Mrs Hasnija Majdanac- elected 27 January 2024
Mrs Selveta Alimajstorovic - elected 27 January 2024
Mr Fejzi Jahaj {Secretary)- elected 27 January 2024
Centre Manager
Ms Sadida Trozic
Independent Examiner
Dunstanette Kuti FCCA MCSI
Skillspool Training
Adiaha Anti8ha Centre
24-30 Dalston Lane
London E8 3AZ

Bosnia & Herzegovina Community Advice Centre
Trustees, Report for the year ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
Bosnia and Herzegovina Community Advice Centre is constituted as a registered charity with the Charity
Commission for England and Wales on 26 March 2001 under charity registration number: 1085815 (the
"Charlty'l and is governed by the constitution, dated 7 February 2001 (the "Constltutlon").
Appolntment, Indurtlon & Tralnlng of Trustees
Members of the local community and users of the centre are invited to nominate Trustees prior to the Annual
General Meeting {AGM). They are advised of the retiring Trustees and are asked for nominations for the AGM.
When considering appointing Trustees, the Board has regard to the requirement for any specialist skills needed.
New Trustees under80 an induction to brief them on their legal obligations under charity law, the content of the
Constitution, the committee and decision-making processes, the business plan and recent financial performance
of the Charity. During the induction day they meet key employees and other Trustees. In-house trainin8S
provided by AdviceUK on governance and Trustees, responsibilities are delivered for all Trustees to equip them
with necessary skills. In addition, the Trustees are encouraged to attend appropriate external training events
where these will facilitate the undertaking of their role.
Organisation
The Charity is organised so that the Trustees meet four times a year to manage its affairs. There is one full time
member of staff who both manages the day-to-day administration of the Charity and organises delivery of
services, administration, staff supervision, fundraising and other responsibilities. There is also two part-time
members of staff who deliver advice and casework services. There is a team of 6 volunteers,. 2 are regular
volunteers who either run or support weekly Social Club, while 4 are engaged on an occasional basis to organise
and run events.
The Charity operates from easily accessible premises in Willesden and delivers some of its services at two
outreach locations in the London Borough of Brent Iwillesden Green and Harlesden libraries). The organisation
works with the most deprived and vulnerable people from all community groups, those who are disadvantaged
and marginalised, stuck in the cycle of poverty and at risk of home eviction.
Risk Management
The Charity has a risk management strategy which comprises: _an annual review of the risks the Charity may
face;_the implementation of procedures designed to minimise any potential impact on the Charity should those
risks materialise. The annual review of the Risk Assessment Policy was conducted, and the Risk Register is
reviewed quarterly by Trustees. The Risk Register clearly sets out the management processes to be deployed to
effectively manage these potential risks, these include-
strategic direction and forward planning;
budgetary control and financial planning;
operations and service delivery;
information Management; and
staff and volunteers.

Bosnia & Herzegovina Community Advice Centre
All policie5 and procedures are reviewed and updated every year and are compliant with requirements of the
General Data Protection Regulation and Data Protection Act 2018.
OBJECTIVES
The objects for which the Charity, as defined by the Constitution, adopted 7 February 2001, are; the promotion
of any charitable purposes for the public benefit by the relief of poverty, sickness and distress, the advancement
of education, the protection and preseryation of physical and mental health and providing facilities for
recreation or leisure-time occupation with the object of improving the condition of life for its members in
particular, but without limitation, for the benefit of the communities it serves.
To achieve these objects the Charity has the following aims:
l. To provide information, advice and guidance on Welfare Benefit Rights, Housing, Health and Community
Care issues to help disadvantaged and marginalised people access benefits and services they are entitled
to.
2. To provide vulnerable beneficiaries with support to address their multiple needs and empower them to
become independent.
3. To organise trainings and workshops to help beneficiaries navigate the system, address financial
problems and develop life skills.
4. To organise social and cultural events that reduce isolation and social exclusion and promote culture
and positive interaction between communities.
5. To provide opportunities and support for volunteering to equip beneficiaries with the skills in
community work so they can play their part and fully contribute to society.
The Charity seeks to attain its objectives through the provision of a wide and varied range of services and
activities which are described in this report. They are all designed to reduce poverty and distress and enable
disadvantaged and marginalised individuals to be more resilient and lead; independent, better, active, positive
and fulfilled lives. To overcome the cultural, social and financial barriers, communicate their expressed needs in
order to shape the policies and services of local and regional agencies as well as to provide them with
opportunities and support to contribute fully to society.
Publlc Benefit
The Trustees refer to the Charity Commission's General Guidance on public benefit when reviewing the Charity's
aims and objectives and in plannin8 Its future activities. In particular, the Trustee5 consider how planned
activities contributed to its aims. Trustees are committed to providing services of a high qua lity to all people
accessing the Bosnia and Herzegovina Community Advice Centre, services. The Charity is an equal opportunity
organisation, and it is committed to providing seNices that are free from any form of discrimination under the
protected characteristics. The Charity monitor5 Uptake of services to assist in advancing this policy. By
supporting disadvantaged and marginalised people, the Charity also indirectly supports their carers. The Charity
is committed to safeguarding its beneficiaries who may be vulnerable adults, Trustees, staff, and volunteers are
Disc105ure and Barring Service {DBSI checked and trained on safeguarding adults. Majority of the services are
free of charge. Where specialist services and activities, such as contributions for meals at the social club. events,
and Christmas lunch are not supported by funders, the Trustee5 endeavoured to keep the charges as low as
possible to allow widest Possible access.

Bosnia & Herzegovina Community Advice Centre
AcfiviTIES
Bosnia and Herzegovina Community Advice Centre's (the "Charitw,) activities continue to be in line with the
Charitvs objectives.
Advlce & Proson-centred Project- from February 2018 (initially funded by Brent Council and currently funded
jointly by Henry Smith Charity and Trust for London). The Project provides outreach welfare benefits advice,
advocacy casework and person-centred support services to Brent residents. The service see5 Brent residents at
outreach advice sessions at Willesden Green and Harlesden libraries on a first come first served basis and by
appointments at our office. During the reporting year, Henry Smith Charity's fund helped 554 people secure
their benefit entitlements and increase their monthly income while the Trust for London fund helped to achieve
the same for 532 people.
Crlsls Support Project- from April 2023 to March 2024 (first six months funded by the London Community
Foundation and then by the UK Government's Community Organisations Cost of Living Fund and administered
by the National Lottery Community Fund). This short-term Project increased our organisational staff ing capacity
which enabled us to address increased users, demand for existing advice and support services due to the cost
of living crisis. This funding helped 574 reduce financial hardship and avoid home evictions.
Removlng Flnaclal Barrlers Project- from December to March 2024 Ifunded by the National Lottery Awards for
All England programmel. This funding increased access to social and educational opportunities and reduced
isolation and social exclusion for over 100 people. The activities included fruit basket arrangement workshops
and two large events; Christmas dinner on 13 December 2023 and International Women's Day Celebration on 2
March 2024.
Throughout the year our older volunteers continued to run twice weekly Social Club, facilitated group talks, and
organised lunches and coffee sessions.
This year, we commemorated the 28th Anniversary of the Srebrenica genocide, Bosnia and Herzegovina {19951
on 6 July 2023 at Brent Civic Centre hosted by Brent Council and in partnership with Brent Multi-Faith Forum
and our organisation.
WHO USED AND BENEFITED FROM OUR SERVICE
The 8osnia and Herzegovina Community Advice Team records case matter type and profile information provided
by users on our dedicated case management system, This includes data on age, ethnicity, gender, disability,
employment, English langua8e and borou8h of residence.
In addition, the service conducts user feedback and an annual survey designed to provide more information
about the needs of its users which is used to inform business planning.
During 2023-24, we supported 1,660 individuals from all community groups. Out of this number, 7% were
Londoners from West Blakans and 93% were Brent residents; Middle East125%), Africa117%1, Europe {16%1,
Asia115Y.), Caribbean {12Y.I, British14%1 and other14%). 83% were unemployed lup from 78Yo in 2022-23} and
23% non-English speakers. 60Yo of all beneficiaries described themselves as disabled or living with long-term
health problems lup from 48% in 2022-23).
Of the beneficiaries supported 57% were female and 43% male. Most of our beneficiaries continue to be people
of working age179%1 while 14% were aged between 65-74 and 7% were over 75.

Bosnia & Herzegovina Community Advice Centre
ACHIEVEMENTS AND PERFORMANCE
The cost of living crisis continues to impact the communities we Serve, causing financial strain and housing
evictions. This year 1,660 people benefited from our advice and sUPPOrt service5, an increase of 33% in
comparison to 1,248 assisted in 2022-23.
The breakdown of services and sUPPOrt provided to beneficiaries were:
78% Welfare Benefit Rights {up from 67% in 2022-23)
IOYO Person-centred support including help with budgeting, utilities and discounts, transport costs
Charitable Support and Foodbanks
Il% Housing- help with eviction prevention (up from 8% in 2022-23}
1% Health
Our advice, advocacy and casework continue to provide high-quality and effective services and support which is
greatly appreciated by its beneficiaries. We know this from their feedback and results of the casework success
rate which during the reporting year was IOO¥o successful. Our Caseworker submitted 50 benefit appeal cases
to the Tribunal, out of this number 18 appeal cases have had successful outcomes with financial gain for our
beneficiaries of £128,999 while results for the remaining 32 appeals at the time of thi5 report are still awaited.
User feedback and evaluation were collected throu8hout the year to 31 March 2024, key findin8s from the
feedback and evaluation analysis are:
99% of users reported increased knowledge of benefits and entitlements as a result of benefits advice
and person-centred support received;
82% of users reported increased monthly income as a result of secured benefits and entitlements,.
100% of users reported a better understanding of Universal Credit elements, claimant cornmitments
and sanctions as a result of access to Universal Credit training.
57Yo of users reported being better able to manage their Universal Credit online account, while 14% said
that they can do this to some extent as a result of access to Universal Credit training;
91% of survey respondents reported a better understanding of their finances, savings and greater
confidence when budgeting and managing their money as a result of access to a money management workshop;
81Yo of survey respondents reported improved financial literacy as a result of access to a money
management workshop.

Bosnia & Herzegovina Community Advice Centre
Quallty Assurance
The organisation undertakes regular and robust file review procedures which are conducted by suitably qualified
Supervisor. Advisor and Caseworker have a number of their case records checked; the ratio is determined by
their own level of competency. The individual cases are randomly selected and reviewed with feedback provided
to the Advisor and Caseworker. Where training needs are identified, The Supervisor is required to address these
needs through individual learning activities, in-house group session5 or arranging external training, usually with
Child Poverty Action Group (CPAG) and the National Council for Voluntary Organisations INCVO). Over the last
year, the following external trainings were attended by staff.. Introduction to Welfare Benefits, Universal Credit,
Universal Credit Migration-the end of the line, Benefits for non-EEA nationals.
Additionally, the organisation undertakes a quarterly analysis and assessment of our advice and information
giving and reports this assessment to Trustees. The organisation is also subject to an independent audit by the
Recognising Excellence LTD, against the requirements of the Advice Quality Standard, which we hold, having
passed the m05t recent audit in August 2023.
Operatlonal Performance
All our grant-funded projectslservices were delivered in line with or exceeding, output and outcome
requirements, and our charitable services continue to be in high demand. Service delivery activities are
monitored by the Board of Trustees, and six monthly and end of year reports are produced for our main grant
and contract funders, in line with their requirements. The growth of our outreach services for the wider Brent
community in recent years has, to a large extent, come about through word of mouth about our excellent
standards.
Each project/service area is monitored against a plan, detailing key performance indicators (KPIS), milestones
and resources required. The Project Manager is required to provide monthly reports on activity, outputs,
outcomes, and client satisfaction. Trustees receive quarterly finance and project reports detailing project activity
and performance against KPIS.
ANNUAL GENERAL MEETING
The Annual General Meeting was held on 27 January 2024 at Bosnia and Herzegovina Community Advice
Centre's premises. The meeting was attended by 7 members, who unanimously approved Charity's Annual
Report for 2023.
FINANCIAL REVIEW
Bosnia and Herzegovina Community Advice Centre had a surplus of £3,233 {2023: surplus £2,105) in the financial
year, April 2023 to March 2024.
The Charity's reserves consist of General/Unrestricted funds of £29,85012023: £28,450) and Restricted Funds
of £114,958 (2023: £113,125) as at 31" March 2024.

Bosnia & Herzegovina Community Advice Centre
FUTURE PLANS
Our priorities for 2025-28 are to:
l. Maintain effective, high quality and easily accessible services. This will include continued investment in staff
training, successful pass of the Advice Quality Standards re-assessment due in August 2025 and regular service
delivery provision reviews and adaptations.
2. Analysis and response to local advice needs- This will include monitoring updates from our publicly avallable
sources and data from our AdvicePro case management system to keep up to date with local demographic
trends and identify emerging advice needs.
3. Develop and deliver work to prevent problems from starting or recurring- This will include new ways of helping
people earlier, looking at new forms of support and new partnerships and new ways of reachin8 people.
4. Focus on securing resources- This includes paying constant attention to securing funding whlch provides
much-needed advice capacity, and evolving our service and support offer.
5. Strengthen existin8 partnerships and create new ones to achieve better outcomes for beneficiaries. This will
Include new ways of partnership working, sharing resources and mutual support.
Thi5 report and statement were approved by the Trustees on.221.041.2G2( .and si8ned on its behalf bv:
Mr Zaim Pasic - Chair
Mrs Safeta Karabasic-Treasurer

Bosnia & Herzegovina Community Advice Centre
Statement of Financial Activities for the year ended 31 March 2024
2024
2023
Unrestricted
Funds
Restritted
Funds
Note
Total Funds
Total Funds
INCOME FROM:
Charitable activities
1,400
1,400
145,696
145,696
147,096
147,096
123,102
123,102
Total:
EXPENDITURE ON:
Charitable Activitles
143,863
143,863
120,997
Total:
143,863
143,863
120,997
NET INCOME {EXPENDITURE}
1,400
1,833
3,233
2,105
Total funds brou8ht forward
28,450
113,125
141,575
139.470
TOTAL FUNDS CARRIED FORWARD
29,850
114,958
144,808
141,575
The statement of financial activities includes all gain5 and losses recognised in the year.
All income and expenditure derive from continuing activities
io

Bosnia & Herzegovina Community Advice Centre
Balance Sheet as at 31 March 2024
Note
2024
2023
CURRENT ASSETS:
Debtors
1,125
229,731
230,856
896
Cash at bank and in hand
197,645
198,541
CREDITORS:
186,0481
159,9661
Amounts fallin8 due within one year
io
NET CURRENT ASSETS:
144,808
141,575
TOTAL ASSETS LESS CURRENT LIABILITIES
144,808
141,575
NET ASSETS
144.808
141,575
RESERVES:
Restricted Funds
114,958
113,125
Unrestricted Funds
29,850
28,450
TOTAL FUNDS
li
144,808
141,575
These financial statements were approved by the Board of Trustees on
were signed on it5 behalf by..
Mr Zaim Pasic Chair
li

Bosnia & Herzegovina Community Advice Centre
Notes to the Financial Statements for the year ended 31 March 2024
I. ACCOUNTING POLICIES
BASIS OF PREPARATION OF THE FINANCIAL STATEMENTS
The financial statements are prepared under the historical cost convention and in accordance with applicable
accounting standards and the Statement of Recommended Practice "Accounting & Reporting by Charities
revised in 2015.
GOING CONCERN
There are no material uncertainties about the charity's ability to continue.
INCOME
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds,
it is probable that the income will be received. and the amount can be measured reliably.
EXPENDITURE
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the
charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement
and the amount of the obligation can be measured reliably, Expenditure is accounted for on an accruals basis
and has been classified under headings that aggregate all c05t related to the category. Where costs cannot be
directly attributed to particular headings, they have been allocated to activitie5 on a basis consistent with the
use of resources.
TANGIBLE FIXED ASSETS
Depreciation is provided at the following annual rate in order to write off each asset over its estimated useful
Leasehold property
Equipment
Fixtures and fittin8S
25% reducing balance
25% reducing balance
25% reducin8 balance
TAXATION
The charity is exempt from corporation tax on its charitable activitles.
FUND ACCOUNTING
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the Trustees.
Restricted funds are subjected to restrictions on their expenditure imposed by the donor or through the terms
of a grant. Further explanatior$5 of the nature and purpose of each fund is included in the notes to the financial
statements.
PENSION COSTS AND OTHER POST RETIREMENT BENEFITS
The charitable company operates a defined contribution pension scheme. Contributions payable to the
charitable company's pension scheme are charged to the Statement of Financial Activities in the period to
which they relate.
When contributions are not expected to be settled wholly within 12 months of the end of the reporting date in
which employees render the related seNice, the liability is measured on a discounted present value basi5. The
unwinding of the discount is recognised as an expense in the period in which it arises.
12

Bosnia & Herzegovina Community Advice Centre
2. INCOME FROM CHARITABLE AcfiviTIES
Restricted Unrestrirted
Funds
Total
Funds
Total
Funds
Funds
2023
2024
Donations
660
660
332
700
Membership Fees
740
740
1,400
I,ioo
1,032
GRANTS
The National Lottery Community Fund - Community
Organi5ations Cost of Living Fund
National Lottery Awards for All England
London Borough of Brent
Edward Harvist Trust
Henry Smith Charity
Arnold Clark Community Fund
London Community Foundation
Trust for London
33,416
10,000
33,416
10,000
39,977
70,211
5,000
882
40.280
40,280
I,(￿0
10,000
52,000
145,696
10,000
52,000
147,096
5,000
123,102
1,400
3. EXPENDITURE ON CHARITABLE ACTIVITIES COSTS
Dlre£t costs
(see note 41
Support costs
(see note 51
Tot41s
2024
Totals
2023
Charitable activities
130,272
13,591
143,863
120,997
4. DIREcf COSTS OF CHARITABLE AcfiviTIES
2024
2023
Staff Costs
Rent
Light & Heat
Insurance
Cleanin8 & Sundry expenses
Telephone
Charitable activity COSt5
99,757
12,467
1,858
1,441
1,000
2,072
11,677
59,597
11,226
1,920
1,232
712
2,273
38,645
115,606
130,272
5. SUPPORT COSTS
2024
2023
Subscription
Other office c05t5
Accountancy fees
Bank char8es
Payroll charges
Or8anisational Development
1.176
993
2.941
230
1,855
6,396
1,376
1,179
750
254
1,832
13,591
5,391
13

Bosnia & Herzegovina Community Advice Centre
6. TRUSTEES. REMUNERATION AND BENEFITS
No remuneration directly or indirectly out of the fund5 of the charity was paid or is payable for the year to any
trustee or to any person or persons known to be connected with any of them.
TRUSTEES, EXPENSES
There were no trustees. Èxpenses paid for the year ended 31st March 2024 nor for the year ended 31st March
2024.
7. STAFF COSTS
2024
2023
Wages and Salaries
Employers Nl
Pension costs
87,952
3,519
8,286
99,757
54,509
788
4,300
59,597
The average monthly number of employees during the year was as follows:
2024
2023
Staff
No employees received emoluments in exces5 of £60,000 during the year12022: Nil)
9. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
Prepayments
1,125
896
1,125
896
10. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
Social security arsd other taxes
Deferred Income:. Henry Smith
Trust for London
Accrued expenses
2,873
45,000
36,838
1,337
86,048
1,564
54,118
1,284
56,966
14

Bosnia & Herzegovina Community Advice Centre
11. MOVEMENT IN FUNDS
At
At
31.3.24
1.4.23
Income
Expendlture
Transfers
Unre5trlrted Funds
General Fund
28,450
1.400
29.850
1.4.22
Income
Expendlture
Transfers
31.3.22
Unrestrlcted Funds
General Fund
27,418
1,032
28,450
Restrfcted Funds
At
1.4.23
At
Income
Expendlture
Transfers
31.3.24
Person Centred Advocacy Project
99.885
{6,9131
92,972
The National Lottery Community Fund-
Community Organisation5 Cost of Livln8 Fund
National Lottery Awards for all England
Henry Smith Charity
Arnold Clark Community Fund
London Community Foundation
Trust for London
33,416
10.000
40,280
133,4161
120,OLK)I
139,488)
(4001
iio,000}
{33.6461
1143,8631
10,000
640
400
1,432
lo,￿0
52,CK)O
145,696
2,200
113,125
20,554
114,958
Restrlcted Funds
At
1.4.22
At
Income
Expendlture
Transfers
31.3.23
Advice Fund
Resilience Fund
Person Centred Advocacy Projert
LB Brent
8,081
62,179
30,143
4,545
2,CQO
{8,0811
162,1791
15,4721
14,5451
12,CQOI
135.0761
1242)
12.8001
16001
121
75,211
99,885
London Legal Support
The National Lottery Community Fund
Henry Smith Charity
Trust for London
Arnold Clark Community Fund
Mr5 Smith and Mount Trust
5,099
39,977
882
10,000
640
2,2(XJ
400
5,000
1,000
112,052
122,070
1120,9971
113,125
13. RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31" March 2024
15

Bosnia & Herzegovina Community Advice Centre
Independent Examinerfs Report on the Accounts
I report on the accounts for the charity for the year ended 31st March 2024
Respective responsibilities of trustees and examiner
The charity's trustees are responsible for the preparation of the accounts. The trustees consider that an audit is
not required for thi5 year under section 144 of the Charities Act 2011 and that an Independent Examination is
needed
It is my responsibility to:
examine the accounts under section 145 of the Charities Act;
to follow the procedures laid down in the general directions given by the Charities Commission (under
section 14515}Ib} of the Charities Act), and
to state whether particular matters have come to my attention.
Basis of independent revlew
My examination was carried out in accordance with general directions given by the Charity Commission. An
examination includes a review of the accounting records kept by the charity and a comparison of the accounts
presented with those records. It also includes consideration of any unusual items or disclosures in the accounts,
and seeking explanations from the trustees concerning any such matters. The procedures undertaken do not
provide all the evidence that would be required in an audit and consequently no opinion is given as to whether
the accounts present a "true and fair" view and the report is limited to those matters set out in the statement
below.
Independent examinerfs statement
In connection with my examination, no matter has come to my attention:
(11 which gives me reasonable cause to believe that in any material respect the Trustees have not met the
requirements:
to keep accounting records in accordance with section 130 of the Charities Act; and
to prepare accounts which accord with the accounting records, and comply with the accounting
requirements of the 2011 Charities Act
12) to which, in my opinion, attention should be drawn in order to enable a proper under5tandin8 of the accounts
to be reached.
Name: Dunstanette Kuti FCCA MCSI
Position.. Community Accountant
Skillspool Training CIC
Adiaha Antigha Centre, 24-30 Dalston Lane, London E8 3AZ
Date: 16/01/2025
16