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2021-03-31-accounts

Directors’ Report and Financial Statements for the year ended 31 March 2021

Charity Registration No. 1085491 Company Registration No. 4131036

Carers in Hertfordshire CONTENTS

Page
Directors’ Report 1 - 23
Trustees’ Responsibilities in the Preparation of Financial Statements 24
Independent Auditor’s Report to the Members of Carers in Hertfordshire 25 - 29
Statement of Financial Activities 30
Balance Sheet 31
Statement of Cash Flows 32
Notes to the Financial Statements 33

Carers in Hertfordshire DIRECTORS’ REPORT

WHO WE ARE

Carers in Hertfordshire is the leading charity in Hertfordshire working with unpaid carers who are supporting someone who could not manage without them. We support carers who are caring for a relative or friend who: has a physical or learning disability, dementia, mental health problems, misuse drugs or alcohol, are ill or frail. It doesn’t matter if that person lives in the same house or elsewhere, is an adult or a child.

WHY WE EXIST

Supporting others often means that carers put their own needs second. This can have serious consequences for carers. The charity regularly asks carers for their views and experiences. In our 2018 survey 1,434 carers told us about their experiences of caring.

WHAT WE ARE TRYING TO DO

The difference we make

4,989 carers were supported with carer focused advice and information through our specialist Information and Carer Planning Service. (4,055: 2019/20)

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Carers in Hertfordshire DIRECTORS’ REPORT

Following a Make a Difference for Carers break, there was a 23% reduction in the risk of depression.

90% of carers attending our courses and workshops report increased confidence, with 99% telling us their participation increased their knowledge and skills and 94% told us it helped them feel listened to and valued.

92% of carers who attended our training said they could cope better with their caring role; 97% also said training had meant they felt more positive and less stressed.

We made individual contact with over

10,000 carers to check how they were coping with the restrictions introduced as a result of the COVID-19 pandemic and made sure they knew how to access support when they needed it.

Our Carers in Hertfordshire county-wide Dementia nursing service for carers worked intensively with 649 carers during the year.

Our work last year

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Carers in Hertfordshire DIRECTORS’ REPORT

I wanted to say thanks for the warm welcome. I have done lots of volunteering in the past for other organisations and I have to say how impressed I am with how well organised everything is and all the support you provide us volunteers. I am sure it must take a huge effort to build such an inclusive environment.

WHAT WE DO

We offer a range of services to meet the needs of Hertfordshire’s carers:

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Carers in Hertfordshire DIRECTORS’ REPORT

It was the first of your courses I had attended and it was fabulous. I feel much calmer now

● Involvement:

● Young Carers Service:

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Carers in Hertfordshire DIRECTORS’ REPORT

● Carers Champions in Health Settings: We work with named champions who are staff in GP surgeries, hospitals and other health care settings to support them to facilitate their whole team to identify and support carers.

● Keep in Touch: a service developed as part of our pandemic response to proactively contact individual carers.

I want to say a big thank you; this has been a difficult year for everyone but the hub meetings, and Carers in Herts in general, has been a godsend and I've appreciated the zoom meetings very much. You've been a great host for the meetings, always bright and cheerful and cheered me up when I've felt down; I always look forward to the meetings.

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Carers in Hertfordshire DIRECTORS’ REPORT

PROGRESS AGAINST GOALS WE SET LAST YEAR

The charity continued to implement our strategy: in order to make the biggest difference to improve carers’ lives. We set some specific goals last year.

Our goals How did we do?
Have more
proactive
contact with
carers		 ✓✓✓ ●Over 10,000 proactive Keep in Touch calls
were made to carers with a new service
designed to respond to the COVID-19
pandemic
●We sent proactive mailouts to carers with
COVID-19 information and guidance in
addition to our regular communications
Increase and
better organise
feedback from
carers		 ✓✓✓ ●The volume of feedback increased
dramatically with better recording this rose
from 90 items of feedback in 2019/20 to 711 in
2020/21
●We made a change in the way we handle and
monitor complaints coproducinga newpolicy
Further
develop our
digital
presence		 ✓✓✓ ●There was an enormous rise in online
meetings from just a few to 2,006 online
meetings last year
●We made resources available through our
web site including some of our Carer
Development and Learning courses and
activities
Review
governance		 ✓✓ ● This was postponed in the context of the
pandemic to next year. A review of the
governing documents was undertaken with
proposed changes being scheduled for a
meetingof the members.
Review our
Influencing
Plan		 ✓✓ ● We started work on this but don’t anticipate
this finishing until during 2021

Key

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PUBLIC BENEFIT

Family carers provide unpaid support to a friend or relative who could not manage their daily lives without assistance. It is estimated that there is a 1 in 3 chance of an adult becoming a carer in their lifetime (Carers UK). The impact of caring on individuals increases their risk of ill health and poverty. Analysis of the Census[1] indicates that in 2011 there were 109,000 carers in Hertfordshire with the most up to date estimates by Carers UK[2] suggesting this to have risen to 115,827. Carers UK also estimates that the support provided by the UK’s carers, saved the public purse £2.5 billion each week nationally and £1.96 billion in Hertfordshire annually. Research by the London School of Economics in 2012[3] , estimated approximately 315,000 carers aged 16 to 64 in England have left employment to provide unpaid care and remain out of employment.

I want to say how much I've appreciated the Zoom courses I've attended this year - The Art Workshops and the Eat Well for Less and Festive Baking. Along with the carers hub meetings they have been a very welcome distraction from the less welcome events of the year and have helped a lot.

In line with Government National Carers’ Action Plan[4] , the charity recognises that early identification and effective support of carers is essential to enable carers to juggle paid work and caring responsibility and to prevent carer breakdown and inability to continue to care. The charity’s strategy aims to reach more carers earlier in their caring role and ensure they have choice and control to access support in their caring role.

The charity’s primary aim is to support and improve the lives of carers. To do so efficiently and effectively, the charity must be able to evidence the difference it makes to carers’ lives and value for money. The charity uses an outcome monitoring tool developed with the Charities Evaluation Services (CES) to ensure services make a difference to carers’ lives and has adopted SROI methodology (initially developed in a study by Baker Tilly) to demonstrate the social return on investment in the charity’s work. The charity provides support services that enable carers to

1 Census 2011, reported on www.ons.gov.uk

2 Valuing Carers 2015: The rising value of carers’ support. Buckner, L. and Yeandle, S. Carers UK (2015)

3 LSE: Overcoming barriers: unpaid care and employment in England, 2012

4 https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/71 3781/carers-action-plan-2018-2020.pdf

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continue caring and making their contribution to the economy, without which statutory NHS and social services would flounder. By helping carers to maintain their own health and to access work, leisure and education, the charity helps to mitigate the risk of increased health and welfare costs to society. By supporting carers, we indirectly support the most vulnerable adults and children in society, i.e. those receiving care.

The calculations underpinning our assessment of our Social Return on Investment were made prior to the inclusion of care services into the work of the charity and the development of new services in the context of the charity’s growth over recent years. Expenditure and income associated particularly with care services is therefore not included in the reporting figures for this measure. The calculation changed this year to reflect the increase in the amount the charity receives in Restricted funding.

As a charity registered in England and Wales, the charitable company also reports in accordance with the Charity Commission for England and Wales’ guidance on public benefit and the Charities Act 2011.

COVID-19

During the last few weeks of March 2020, the world turned upside down. We as an organisation began regular Response Group meetings with a core team and these meetings continue to date. We have a Business Continuity Plan that we used at this time but developed a further specific plan to respond to this particular situation.

Staff and volunteers were risk assessed even before the guidance to ‘work at home if you can’ was issued with the majority having been redeployed to work responding to the pandemic.

It's a difficult task to please everyone and I'm fully expecting when I'm back working in the office that I won't be able to join so many events, but I have REALLY appreciated the events I have done in the last year. I can honestly say that these things have helped me to get through the last very strange and very challenging year, and it has been great to feel so supported and valued, so thank you to everyone involved in setting these things up, running them, and doing all the follow-up work as well as everything else you all do to support us!

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We provided information and advice through our web site, written and telephone contact with carers and significantly extended our Keep in Touch calls service initially made calls to those who were over 70 and had their own underlying health condition with a wider group of carers subsequently added to the list including BAME carers. These calls not only checked for practical support needed but also showed us that carers used this opportunity to reach out with many asking for regular calls.

No staff were furloughed and there has been no reduction in staff hours as we felt it more appropriate to redeploy. Six staff were redeployed to a partner organisation.

We supported other agencies in a number of ways including by issuing Temporary ID cards and sharing information where sharing requests were appropriately risk assessed.

We also embarked on a more comprehensive workforce support offer for staff and volunteers which meant for example volunteers received a newsletter whose content was driven by volunteers themselves.

We distributed PPE so that no one who needed it did not have it. Most of the carers who this was taken to, have subsequently registered with us if they weren’t already, this was not a requirement as we were keen to take a pragmatic approach to this distribution.

"I find these visors great when I'm taking mum shopping especially during this pandemic and would love another.

Mum tries with face masks but with dementia doesn't understand and often removes. I have found attaching the Carers Passport card to a lanyard and myself wearing it people have been less confronting and has made shopping that bit less daunting for us both. Its honestly made a few things that much easier especially when dementia may not be visual to others."

We picked up extra carers who had fallen through the net – either by providing PPE or help at home or with shopping. This help included those for whom their usual services withdrew at the start of restrictions or who had not yet had chance to use any of the COVID-19 response services offered more widely. We supported carers to raise their concerns with service providers about loss of services.

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Financially, we have been building our reserves over recent years for the rainy day that has now arrived. Trustees had already committed to investing in the development of the charity from reserves and in order to respond swiftly further committed reserves. We made a number of successful funding applications to support our COVID-19 response which for which we are very grateful.

By the end of March 2020 there had already been a significant negative effect on our investments in common with the experience across the financial markets. Since we reported this last year, this situation has started to recover.

Planning for the future and the return to more usual services is inevitably challenging without an accurate timescale for way the pandemic would develop. We have planned for a number of scenarios that reflect the change in seasons, potential changes to government guidance and of course changes to carers needs over time.

Returning to hybrid working with greater use of technology is proving helpful, onlineonly in itself presents risks as further excluding those without access.

ORGANISATIONAL DEVELOPMENT AND IMPROVEMENTS

The charity has continued to work in partnership with a number of organisations where this is in the interests of carers. This has included the provision of support for the Health Champions as well as the stronger business partnerships that result from

our carers’ passport discount card. Evidence from the discount card scheme indicates this reaches new carers earlier in their caring role, thus increasing opportunity for the support services to prevent or defer crisis.

A Monitoring and Evaluation Framework is established bringing together the ways in which the charity considers the impact of its work and the measurement of that impact. This is considered as a working document allowing the leadership team to reflect on where improvements can be made to the quality of monitoring and evaluation.

Following the inspection of our Care Services the Care Quality Commission

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(CQC) rated our service standards across the board in delivering regulated care as ‘good’.

Given the national picture of carers who move on from caring each year we are keen to avoid inertia by moving away from a focus on building the overall number of carers registered to focus more on new registrations who utilise services. We want to make sure our data about carers is as accurate and up to date as possible and we are therefore expecting to take carers off the database where there is no contact for an extended period and the carer doesn’t respond to requests to update information.

Staff and volunteers were experiencing difficulties with our now outdated IT hardware. Following an audit of our hardware and operating systems it was agreed invest in new equipment and updated operating systems.

We organise regular staff training on data security and simple GDPR messages are now built into staff induction. This also helped to improve security and General Data Protection Regulation (GDPR) compliance.

WORKING WITH VOLUNTEERS

The charity has seen an increase in its support from volunteers who use their skills with the charity in a variety of ways. We have a growing team of volunteers helping us run services for carers as well as helping run the charity itself. A Volunteer Manager leads this work with volunteers. Our network of local hubs is led by trained volunteers with support from our Hub Volunteer Coordinators. We have 189 active volunteers.

SERVICE ACHIEVEMENTS

The charity measures the difference its services make in the lives of carers through the adoption of tools, including the national tool: Manual for Measures of Caring Activities and Outcomes (Joseph, S., Becker, F. and Becker, S.) to evaluate outcomes for young carers, and bespoke tools, designed by the Charities Evaluation Service, to measure outcomes for adult carers. These tools are supplemented by surveys, carer self-assessment and evaluation reports and the use of a validated health screening tool.

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The services offered by the charity met the demand from increased take up by carers and outcome measures demonstrated that service provision made a positive difference to carers’ lives.

Support from our Information and Carer Planning Service was provided to 4,989 individuals whose support levels and health and wellbeing levels were improved. The training provided to 486 carers (2020:

586) increased carers’ knowledge, reduced isolation, helped carers attending be better able to cope and less stressed.

The charity gave more carers the opportunity to be involved and responded to increased numbers of consultations regarding service provision. Feedback received from carer representatives, carer trainers and those agencies commissioning services and training, demonstrated the powerful effect direct carer representation made. More carers were involved through the system of carer representation provided by the service.

The charity also provided support to young carers aged less than 18 years old, with the aim of reducing age-inappropriate caring and increasing community awareness of young carers. During the year the charity supported 1,294 young carers aged from 4 to 18 having identified an additional 342 in the year (2020: 514), some of whom turned 18 during the year. Young carers and their families who were offered information and support told us what they felt about the service they received.

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Thank you for putting [her] through for the relaxation and mindfulness sessions. These are just what she needs and an excellent way for her to make the most of bonding with other Young Carers of her age in a safe way (Zoom).

Fundraising

The charity raises funds from a range of sources but takes very seriously its duty to protect the public, including vulnerable people, from unreasonably intrusive or persistent fundraising approaches, and undue pressure to donate and does not undertake cold calling fundraising calls. Many of our supporters are current or former carers and we are aware that many carers’ personal finances are negatively impacted by their caring role.

We are therefore mindful about the frequency and tone of our fundraising asks. We want carers to consider us who can and want to donate, but not to make any carer feel undue pressure.

We also aim to provide a range of options to support us, some of which do not have a direct cost to the individual such as easyfundraising. The charity does not use commercial participators/ professional fundraisers but does work with commercial partners that facilitate donations such as easyfundraising. Trustees receive regular reports of fundraising progress.

We received one complaint related to fundraising, concerning an article in our magazine Carewaves asking people to consider fundraising or donating to us. The complainant was unhappy that we made this request and asked why we had done so. We wrote back to the person explaining that we are a registered charity and have a fundraising target to meet each year in order to deliver our services. We do not expect carers to donate to us, but are grateful when they choose to do so and want to make it clear and easy for those that do. The person replied to confirm they were satisfied with our response.

The charity is voluntarily registered with the Fundraising Regulator and as such supports the Code of Fundraising.

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FUTURE PLANS

The charity continued to implement its strategy this year, adopting a short term plan because of the unusual circumstances of the pandemic. Our specific plans come

together in an annual Operational Plan monitored through a range of key performance indicators.

During the course of the forthcoming year we will:

FINANCIAL REVIEW

In the year under review the charity received income of £3.181 million (2020: £3.023 million). Within this total, unrestricted income from donations was £64,128 and restricted income from donations was £189,004.

Total expenditure was £3.019m (2020: £3.075m). The net surplus for the year was £161,921 before unrealised investment gains, (2020: £51,940 deficit). This leaves total funds carried forward at the balance sheet date of £1.928 million (2020: £1.714m).

The Board regularly consider the changing context within which the charity operates. COVID-19 is challenging for the charity with fewer opportunities for community fundraising leading to a change of focus towards raising funds from trusts and foundations. Ongoing discussions are taking place with current funders to ensure that redeployments of staff and volunteers and changes to activities are being carried out with their agreement and ongoing support.

Organisation and Future Development Fund

The Organisation and Future Development Fund is set by the Trustees to fund oneoff projects and investments to improve the sustainability of the charity. This year, this included a project to re-design the charity’s website, our response to Covid-19, and upgrading the organisation to Windows 10.

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Other Funds

These relate to funding received from statutory partners carried forward, for which funders have given the charity some discretion as to its use and is therefore held as a designated fund.

Going Concern

Trustees have assessed financial and operational risks to the charity, including those arising from Covid-19, and believe it is prudent to prepare the accounts on a going concern basis. This is principally due to the charity’s high levels of reserves, healthy cash flow, and successful track record in trusts and charities fundraising.

Reserves Policy

The Trustees have agreed a policy that the charity will maintain a Contingency Reserve equivalent to 6 months of ongoing unrestricted expenditure. This is to provide reassurance to current and prospective funders with respect to the ability of the organisation to continue to provide services for carers. As at 31 March 2021 the balance on this reserve was increased to £914,724 representing 6 months of expenditure based on the 2021/22 financial budget (2020: £884,716).

The Organisation and Future Development Funds are designated by the Board for the purposes of identified business development initiatives. As at 31 March 2021 the balance on these Reserves totalled £92,263 (2020: £46,972) and the identified areas were specific work on areas including quality assurance, information management, business resilience and capacity building, to be able to provide services for the increasing number of carers identifying themselves to the charity.

The Trustees are conscious of the need to make the best use of reserves and regularly review deposits to ensure the best rates of return. Over recent years there has been a focus on using some of these reserves to invest in business improvements that will have an impact over time. These business improvements are one-off in nature and are not covered by ongoing revenue sources

Investment Powers and Policy

In accordance with the Memorandum and Articles of Association, the Board may invest any money that the charitable company does not immediately need, in any investments, securities or properties. The Board has approved an Investment Policy the objectives of which are, within agreed risk profiles, to maximise income received on bank deposits of short to medium term funds and to maximise total return on equity investments of long-term funds.

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The Board determined that £100,000 of the charity’s cash deposits could be considered as long-term funds for the purposes of the policy and this amount has been invested in the Charity Equity Fund, a Common Investment Fund for charities managed by Schroder Unit Trusts Ltd.

The balance of the charity’s cash deposits was invested in several interest-bearing bank deposit accounts (twelve as at the year-end), in line with the investment policy for short to medium term funds. The income gained from these investments has contributed to the accumulated surplus in reserves and thus to the financing of plans for strategic and organisational developments reported above. The charity did not find it necessary to use the Borrowings Policy during the year.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing Document

Carers in Hertfordshire is a company limited by guarantee governed by its Memorandum and Articles of Association. It is registered as a charity with the Charity Commission. Anyone over 18 can become a Member of the Company and there are currently 132 Members. In the event of the company being wound up Members are required to contribute an amount not exceeding £1.

Following the end of the financial year an Extraordinary General Meeting was held to discuss some changes resultant from a review of the governing documents of the charity. The changes included the simplification of the documents; the ability to pay trustees of the charity for work carried out outside their trusteeship; a reclassification of membership as made up of trustees and the ability to hold online meetings. The EGM unanimously agreed to the proposed changes and adopted the new governing document.

Recruitment and Appointment of Trustees

The Directors of the company are also charity Trustees for the purposes of charity law and under the company articles (amended 31 March 2016), are known collectively as the Board. Under the requirements of the Memorandum and Articles of Association, the members of the Board are elected to serve, after which one third shall retire each year but are eligible for re-election at the next Annual General Meeting. Those longest in office since election or co-option shall retire first.

In accordance with the nature of the charity’s work, the Board seeks to ensure that the needs and views of carers are central to the working of the charity. Our Memorandum and Articles of Association require that at least 50% of members of the Board shall be carers. It is important to us that carers are at the heart of the leadership of our charity; the Board has agreed that the charity should aim for carers

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making up 75% of the Board. At 31 March 2021, the carer composition of the Board was at a level of seven out of ten trustees.

Throughout the year, the Board monitored the implementation of the charity’s strategy at the same time developing a new strategy.

Trustee Induction and Training

The Board has implemented a robust recruitment and induction procedure, as agreed by Trustees. Investment is made in Trustee training, offered through a variety of training routes including in-house, use of an external facilitator and through

the charity’s membership of umbrella voluntary sector organisations, locally and nationally.

Board members undertake an annual skills audit and in addition to Board meetings, attend two Directors’ days per year to review governance and strategic matters.

Organisational Structure

Carers in Hertfordshire is governed by a Board of not less than six and not more than eighteen members, which meets every two months and is responsible for the strategic direction and policy of the organisation. At 31 March 2021 the Board comprised ten members, including seven carers, from a variety of backgrounds relevant to the work of the charity. The Company Secretary also sits on the Board but has no voting rights.

The charity operates through a structure of sub-committees (Resources; Strategy and Performance and Remuneration) that make recommendations to the Board for necessary decisions. In addition to more formal meetings, from time to time task and finish groups consider particular issues with necessary decisions made at subsequent a Board meeting. A Chief Executive is appointed by the Board to manage the day to day operations of the charity.

Meetings

There is an annual cycle of Board meetings designed to lead strategic direction and policy of the charity and ensure business is conducted systematically, with provision for an annual review of Board and sub-committee performance.

The Board considers that it meets sufficiently regularly to discharge its duties effectively. In addition, Board members have taken the opportunity as part of induction or in the exercise of their duties, to occasionally attend meetings of subcommittees of which they are not members, in order to keep an overview of the way the Board operates.

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Additionally, the charity operates according to the Charity Governance Code. The Board uses the code as a tool for continuous improvement in addition to internal Board review processes. Every three years an external review is commissioned.

Pay Policy

The Remuneration Sub-Committee recommends the charity’s pay policy and recommends to the Board the annual pay increases. Pay is determined by reference to similar organisations where equivalent posts are considered and a salary structure

allows progression through the charity. For the majority of staff there is an internal pay scale used; Care Support Workers are paid according to national guidelines and the Chief Executive’s pay is determined separately by recommendation from the Remuneration Sub-Committee to the Board. In considering the Chief Executive’s pay, the Board takes account of the performance in role, proportionality ratios, market comparison against similar posts and similar charities and of recruitment and retention. No employee is paid below a rate of £9.50 per hour as determined by the Living Wage Foundation.

To facilitate effective operations, the Chief Executive has delegated authority within terms of delegation approved by the Board, for operational matters including finance, employment and service delivery. The management team has responsibility for day to day service management and staff management and training; ensuring staff continue to develop their skills and good working practices. A scheme of delegation is implemented and each manager has a corporate lead responsibility.

Related Parties

The charity is an associate member of Carers UK that provides access to a national network of other carers’ organisations; information and advice on national carers’ policy and strategy and good practice guidance around services for carers. In addition, the charity is a member of NCVO (National Council for Voluntary Organisations) and a Network Partner of the Carers Trust.

In so far as it is complementary to the charity’s objectives, the charity is guided by national and local government policy. At the national level, it is steered by the National Carers’ Action Plan and the relevant national strategies for a range of illnesses and disabilities. Members of the Board, the Chief Executive and managers are represented on key local partnerships to deliver the relevant strategies in Hertfordshire.

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Risk Management

The Directors acknowledge their responsibility for the charity’s system of internal controls and for reviewing effectiveness. The system of internal controls is designed to manage rather than eliminate the risk of failure to achieve business objectives and can only provide reasonable and not absolute assurance against material misstatement or loss.

The Board confirms that there is a policy and process for identifying, evaluating and managing the significant risks faced by the charity, in accordance with Charity Commission guidance (Charities and risk management CC 26.). The charity considers strategic risk regularly as part of the risk assessment process.

The key risks identified by the Board

Risks What are we doing to mitigate these risks?
Loss and/or failure of
recruitment of key
staff, trustees or
volunteers		 Succession plans are in place for the Chair and Vice Chair
of the Board, the Chief Executive and other Management
positions in the charity. The charity also has a Business
Continuity Plan which was updated during the year, to be
able to respond to significant adverse incidents in a
structured and systematic way.
Management Failure The Board acknowledges its responsibility as an employer
and continuously reviews its specialist support. A specific
HR manager post and a Professional Standards Lead are
maintained within the organisation.
Dilution of quality of
services with
organisational
expansion		 The Board recognises that the provision of high-quality
services is important to the reputations of not only the
charity but also its beneficiaries and funders. The Board
has ensured quality has been maintained through regular
review of key performance indicators and quality
assurance reports. The charity has been accredited at
Level 2 of the Trusted Charity quality assurance system.
The Care Quality Commission also monitor and inspect
services and have been rated as ‘good’ across all service
areas.
Non-compliance with
relevant legislation –
e.g. GDPR		 The Board receives regular reports about legislative
changes and their implication in the context within which it
operates. For the General Data Protection Regulation for
example it regularly receives reports about data security to
monitor compliance.

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Risks Risks What are we doing to mitigate these risks?
COVID -19 related risks Transmission
of
COVID		 Face to face work was paused for the vast majority of
work. Nurses and Care Support Workers continue on an
individually risk assessed basis and in accordance with
government guidance. We have assessing the risk of local
lockdowns and planned for the way this will affect capacity.
For all face to face work the charity is following government
guidance but have responded to the government’s
roadmap by easing some restrictions.
Hubs are meeting face to face and where necessary other
casework is also taking place face to face.
Risk assessments are updated regularly and published on
our website where required.
Loss of
funding		 Once the availability of immediate sources of specific
funding from has finished, reductions could be made. A
clear focus on Trusts and Charities fundraising is enabling
us to mitigate loss of revenue from community events. We
are mindful of the increased competition for funding and
are talking to carers about how we can strengthen our
applications.
We were fortunate to receive extra and new funding during
the year though it remains ongoing as the pandemic
continues. Performance in fundraising has been good
throughout the year, though close monitoring will continue
with staff changes and in anticipation of the Chancellor’s
plans to pay off the COVID-19 debt.
The emphasis until events are back to their previous scale,
will be on trust and charity fundraising.
Loss of
reputation		 Improvements to our Digital offer are enabling us keep in
contact with carers, be clear about our messages around
carers support and ensure the quality of our work.
Feedback has been very positive from carers as well as
professionals about the work we have carried out since
March 2020. We have shifted to more proactive
communications with individuals and groups to bring clarity
and to reassure that we are still here to support carers.
Responding to an easing of restrictions is anticipated to
include a more blended style of engagement and a
retention of much of the remote and online working that
has characterised the year.

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Risks Risks What are we doing to mitigate these risks?
Loss of key
personnel		 Various staff and volunteer welfare and support events are
taking place – virtual coffees, support and training
sessions, workshops, visits into the office.
We have robust management in place for staff and
volunteers and have for example, set clear expectations of
taking annual leave rather than storing it up.
Communications with volunteer have increased with many
redeployed to other roles.
We have been enormously fortunate to have retained a
loyal workforce who have responded to the changing
needs and indeed saw a reduction in our staff turnover
over the year.

Appointment of Auditors

During the year under review Sayer Vincent LLP was appointed as auditor to the charity.

These financial statements have been prepared in accordance with the special provisions applicable to companies subject to the small companies regime.

Reference and Administration Information

Charity name: Carers in Hertfordshire
Charity registration number: 1085491
Company registration number: 4131036
Registered office
and operational address: The Red House
119 Fore Street
Hertford
SG14 1AX

Borehamwood Office:

Warwick House, 2 Oaks Court Warwick Road Borehamwood, WD6 1GS

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Directors and Trustees

The Directors of the charitable company (the charity) are its Trustees for the purpose of charity law and throughout this report are collectively referred to as the Trustees. Trustees who served during the year were:

Miroslava Budin Chair Mark Montgomery Vice Chair Treasurer Mike Ormerod Vice Chair Marian Langley Valerie Bennett (Retired 10.07.20) Melanie Barton Jackie Wilks Martin Nottage (elected 24.11.20) Allison Alexander* (elected 24.11.20) Kevin McLennan (elected 24.11.20)

(* denotes Trustees who are carers or recently bereaved carers)

Company Secretary

Michele Stokes

Management Team

Michele Stokes Chief Executive Officer Roma Mills Policy and Engagement Manager Carole Whittle Health and Wellbeing Manager Tim Napper Finance and Support Services Manager Christine Gillham Information and Carer Planning Support Service Manager Jo Willis Carers Development and Learning Manager Latoya Anderson Care Services Manager (until January 2021) Ian Locke Business Support and ICT Manager (from February 2020) Linda Anderson HR Adviser Alex Daar Volunteer Manager Liz Alderson Fundraising Manager (from January 2020) Mubin Choudhury Young Carers Service Manager

Consultants

Ian Parker Finance Consultant

Page 22

Carers in Hertfordshire DIRECTORS’ REPORT

Auditor

Bankers

Sayer Vincent LLP Clydesdale Bank plc Invicta House South Customer Service Centre 108-114 Golden Lane 2[nd] Floor London 35 Regent Street EC1Y 0TL Piccadilly Circus London SW1Y 4ND National Westminster Bank 80 Shenley Road Borehamwood Hertfordshire WD6 1DZ

Solicitors

Taylor Walton Solicitors 28-44 Alma Street Luton LU1 2PL

Page 23

Carers in Hertfordshire TRUSTEES’ RESPONSIBILITIES IN THE PREPARATION OF FINANCIAL STATEMENTS

The Trustees (who are also directors of Carers in Hertfordshire for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

By order of the Board

Chair: Miroslava Budin Dated: 10 August 2021

Page 24

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CARERS IN HERTFORDSHIRE

Opinion

We have audited the financial statements of Carers in Hertfordshire (the ‘charitable company’) for the year ended 31 March 2021 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on Carers in Hertfordshire’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Page 25

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CARERS IN HERTFORDSHIRE

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other Information

The other information comprises the information included in the trustees’ annual report other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Page 26

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CARERS IN HERTFORDSHIRE

Responsibilities of trustees

As explained more fully in the statement of trustees’ responsibilities set out in the trustees’ annual report, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

Page 27

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CARERS IN HERTFORDSHIRE

Capability of the audit in detecting irregularities

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities . This description forms part of our auditor’s report.

Page 28

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CARERS IN HERTFORDSHIRE

Use of our report

This report is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Judith Miller (Senior statutory auditor) 9 November 2021

for and on behalf of Sayer Vincent LLP, Statutory Auditor Invicta House, 108-114 Golden Lane, LONDON, EC1Y 0TL

Page 29

Carers In Hertfordshire

STATEMENT OF FINANCIAL ACTIVITIES (incorporating an income and expenditure account) For the year ended 31 March 2021

Income from:
Note
Donations and legacies
2
Charitable activities
3
Investments
Total income
Expenditure on:
Charitable activities
4
Total expenditure
Net income / (expenditure) before
net gains / (losses) on investments
5
Unrealised gains/(losses) on
investments
Net income / (expenditure) for the
9
year
Net income / (expenditure) before
other recognised gains and losses
Net income / (expenditure) being net
movement in funds
Reconciliation of funds:
Total funds brought forward
Total funds carried forward
16
Unrestricted
£
2021
Restricted
£
Total
£
64,128
189,004
253,132
2,089,005
826,416
2,915,421
13,190
-
13,190
2,166,323
1,015,420
3,181,743
2,118,189
901,633
3,019,822
2,118,189
901,633
3,019,822
48,134
113,787
161,921
52,041
-
52,041
100,175
113,787
213,962
100,175
113,787
213,962
100,175
113,787
213,962
1,495,226
218,939
1,714,165
1,595,401
332,726
1,928,127		 Unrestricted
£
2020
Restricted
£
Total
£
57,921
70,758
128,679
2,013,154
870,657
2,883,811
10,769
-
10,769
2,081,844
941,415
3,023,259
2,172,165
903,034
3,075,199
2,172,165
903,034
3,075,199
(90,321)
38,381
(51,940)
(51,787)
-
(51,787)
(142,108)
38,381
(103,727)
(142,108)
38,381
(103,727)
(142,108)
38,381
(103,727)
1,637,334
180,558
1,817,892
1,495,226
218,939
1,714,165

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 16a to the financial statements.

Page 30

Carers In Hertfordshire BALANCE SHEET

Company no. 4131036

As at 31 March 2021

Fixed assets:
Note
2021
£
£
Tangible assets
10
8,551
Investments
11
151,565
Long term deposits
11
-
Current assets:
160,116
Debtors
12
291,456
Short term deposits
664,329
Cash at bank and in hand
958,245
Liabilities:
1,914,030
Creditors: amounts falling due within one year
13
(146,019)
Net current assets
1,768,011
Total net assets
1,928,127
The funds of the charity:
Restricted income funds
16
332,726
Unrestricted income funds:
Designated funds
1,102,792
General funds
492,609
Total unrestricted funds
1,595,401
Total charity funds
1,928,127		 Fixed assets:
Note
2021
£
£
Tangible assets
10
8,551
Investments
11
151,565
Long term deposits
11
-
Current assets:
160,116
Debtors
12
291,456
Short term deposits
664,329
Cash at bank and in hand
958,245
Liabilities:
1,914,030
Creditors: amounts falling due within one year
13
(146,019)
Net current assets
1,768,011
Total net assets
1,928,127
The funds of the charity:
Restricted income funds
16
332,726
Unrestricted income funds:
Designated funds
1,102,792
General funds
492,609
Total unrestricted funds
1,595,401
Total charity funds
1,928,127		 2020
£
£
11,160
99,524
102,819
213,503
178,650
719,407
741,468
1,639,525
(138,863)
1,500,662
1,714,165
218,939
931,688
563,538
1,495,226
1,714,165		 2020
£
£
11,160
99,524
102,819
213,503
178,650
719,407
741,468
1,639,525
(138,863)
1,500,662
1,714,165
218,939
931,688
563,538
1,495,226
1,714,165
160,116
1,768,011
1,928,127		 213,503
1,500,662
1,714,165
332,726
1,595,401
1,928,127		 218,939
1,495,226
1,714,165

Approved by the trustees on 10 August 2021 and signed on their behalf by

Miroslava Budin Chair

Page 31

Carers In Hertfordshire STATEMENT OF CASH FLOWS

For the year ended 31 March 2021

Carers In Hertfordshire
STATEMENT OF CASH FLOWS
For the year ended 31 March 2021		 Carers In Hertfordshire
STATEMENT OF CASH FLOWS
For the year ended 31 March 2021
2021
£
£
Cash flows from operating activities
Net (expenditure) for the reporting period
213,962
(as per the statement of financial activities)
Depreciation charges
3,549
(Gains)/losses on fixed asset investments
(52,041)
Dividends, interest and rent from investments
(13,190)
(Profit)/loss on the disposal of fixed assets
-
(Increase)/decrease in debtors
(112,806)
Increase/(decrease) in creditors
7,156
Net cash (used in) operating activities
46,630
Cash flows from investing activities:
Interest from investments
13,190
Disposal of investments
102,819
Investment in short-term cash deposits
55,078
Purchases of equipment
(940)
Net cash (used in) investing activities
170,147
Cash flows from financing activities:
Repayments of borrowing
-
Cash inflows from new borrowing
-
Receipt of endowment
-
Net cash provided by / (used in) financing
activities
-
Change in cash and cash equivalents in the
year
216,777
Cash and cash equivalents at the beginning of
the year
741,468
Cash and cash equivalents at the end of the
year
958,245
Analysis of cash and cash equivalents and of net debt:
At 1 April
2020
£
Cash at bank and in hand
300,683
Notice deposits (less than 3 months)
440,785
Total cash and cash equivalents
741,468		 £ Restated
2020
£
£
(103,727)
5,091
51,787
(10,769)
-
(24,914)
(3,647)
46,630
170,147
-		 10,769
-
(129,646)
(5,534)		 (86,179)
(124,411)
-
-
-
-
216,777
741,468		 (210,590)
952,058
958,245 Cash flows
£
148,240
68,537		 741,468
At 1 April
2020
£
300,683
440,785		 At 31 March
2021
£
448,923
509,322
741,468 216,777 958,245

Page 32

Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

1 Accounting policies

a) Statutory information

Carers In Hertfordshire is a charitable company limited by guarantee and is incorporated in England and Wales.

The registered office address is The Red House, 119 Fore Street, Hertford, SG14 1AX.

b) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) - (Charities SORP FRS 102), The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

In applying the financial reporting framework, the trustees have made a number of subjective judgements, for example in respect of significant accounting estimates. Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The nature of the estimation means the actual outcomes could differ from those estimates. Any significant estimates and judgements affecting these financial statements are detailed within the relevant accounting policy below.

c) Public benefit entity

The charity meets the definition of a public benefit entity under FRS 102.

d) Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern.

The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

No critical judgements or key sources of estimation uncertainty have been made by management in applying the charity's accounting policies.

e) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

Income received in advance of the provision of a specified service is deferred until the criteria for income recognition are met.

Page 33

Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

1 Accounting policies (continued)

f) Donations of gifts, services and facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

g) Investment income

All investment income is recognised on an accrual basis.

h) Fund accounting

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes.

i) Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably.

Expenditure on charitable activities includes the costs of delivering services and other educational activities undertaken to further the purposes of the charity and their associated support costs

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

j) Allocation of support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. Support costs are the cost of overall direction and administration of each activity which comprise the salary and overhead costs of the central function.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

Both support and governance costs are apportioned on a headcount basis to each activity.

k) Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

Page 34

Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

1 Accounting policies (continued)

l) Tangible fixed assets

Items of equipment are capitalised where the purchase price exceeds £1,000. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. Assets are reviewed for impairment if circumstances indicate their carrying value may exceed their net realisable value and value in use.

Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

Office furniture and equipment

Straight line over 3 years

m) Listed investments

Investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value as at the balance sheet date using the closing

quoted market price. Any change in fair value will be recognised in the statement of financial activities. Investment gains and losses, whether realised or unrealised, are combined and shown in the heading “Net gains/(losses) on investments” in the statement of financial activities. The charity does not acquire put options, derivatives or other complex financial instruments.

n) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

o) Short term deposits

Short term deposits includes cash balances that are invested in accounts with a maturity date of between 3 and 12 months.

p) Cash at bank and in hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

q) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

r) Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

s) Pensions

The company operates a defined contribution scheme with Scottish Widows which is auto-enrolment compliant and is funded by contributions partly from employees and partly from the charity. The amount charged to the statement of financial activities in respect of pension costs in the contributions payable in the period.

t) Restatement of comparatives

The comparatives have been restated to reclassify deposit accounts with maturity over 12 months and 3 months as fixed asset investments and short term deposits respectively.

Page 35

Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

2 Income from donations and legacies

Donations and fund raised
income
3 Income from charitable activities
Hertfordshire Health
Authorities and Hertfordshire
Community Services
Other income from
charitable activity
Total income from charitable
activities
Unrestricted
£
64,128
64,128
Unrestricted
£
2,016,827
72,178
2,089,005		 Unrestricted
£
64,128		 2021
Restricted
£
189,004		 Total
£
253,132		 Unrestricted
£
57,921		 2020
Restricted
£
70,758		 Total
£
128,679
64,128 189,004 253,132 57,921 70,758 128,679
2021
Restricted
£
241,430
584,986		 Total
£
2,258,257
657,164		 Unrestricted
£
1,937,051
76,103		 2020
Restricted
£
500,700
369,957		 Total
£
2,437,751
446,060
2,089,005 826,416 2,915,421 2,013,154 870,657 2,883,811

There are no unfilled conditions or contingencies attaching to this income.

Page 36

Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

4a Analysis of expenditure (current year)

Carer advice and information services
Young carer advice services
Involvement services
Carer development and learning
Make a difference service
Care services
Business development		 Direct
costs
£
Staff costs
£
149
379,085
10,000
260,596
1,584
201,348
7,985
84,310
34,923
18,675
125
494,488
35,138
56,4~~07~~		 Direct
costs
£
Staff costs
£
149
379,085
10,000
260,596
1,584
201,348
7,985
84,310
34,923
18,675
125
494,488
35,138
56,4~~07~~		 Support
costs
£
133,569
106,615
106,615
39,981
13,327
53,308		 2021
Total
£
512,802
377,211
309,547
132,276
66,925
547,921
171,507		 2020
Total
£
563,132
299,133
320,535
163,114
87,350
576,891
162,010
~~79,961~~
~~7~~
89,904
1,494,9~~1~~		 ~~0~~ ~~533,37~~5 2,118,189 2,172,165
Analysis of support costs:
Premises
Office costs
Professional fees
Depreciation
Management and management support
Administration support
Training and other employment related costs
Finance support
IT support
Governance costs
Analysis of governance costs:
Audit fees
Running costs
AGM costs		 2021
£
117,650
59,174
62,196
3,549
93,390
5,764
60,141
71,130
50,391
9,990
533,375
2021
£
9,900
90
-
9,990		 2020
£
108,470
73,491
65,936
5,091
93,191
6,003
92,161
77,830
43,955
22,287

588,415

2020
£
9,720
2,812
9,755

22,287

Page 37

Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

4b Analysis of expenditure (prior year)

Carer advice and information services
Young carer advice services
Involvement services
Carer development and learning
Make a difference service
Care services
Business development
Analysis of support costs:
Premises
Office costs
Professional fees
Depreciation
Management and management support
Administration support
Training and other employment related costs
Finance support
IT support
Governance costs
Analysis of governance costs:
Audit fees
Running costs
AGM costs		 Direct
costs
£
45,369
5,729
19,633
21,104
56,069
12,601
28,516
189,021		 Staff
costs
£
377,664
209,345
188,823
85,970
17,271
466,221
49,435		 Support
costs
£
140,099
84,059
112,079
56,040
14,010
98,069
84,059		 2020
Total
£
2019
Total
£
563,132
522,191
299,133
175,388
320,535
350,380
163,114
184,243
87,350
77,123
576,891
686,956
162,010
152,471		 2020
Total
£
2019
Total
£
563,132
522,191
299,133
175,388
320,535
350,380
163,114
184,243
87,350
77,123
576,891
686,956
162,010
152,471		 2020
Total
£
2019
Total
£
563,132
522,191
299,133
175,388
320,535
350,380
163,114
184,243
87,350
77,123
576,891
686,956
162,010
152,471
1,394,729 588,415 2,172,165
2,148,752
2020
£
108,470
73,491
65,936
5,091
93,191
6,003
92,161
77,830
43,955
22,287
588,415
2020
£
9,720
2,812
9,755
22,287		 2019
£
87,582
114,980
-
-
96,679
5,098
86,574
73,479
51,995
20,138

536,525

2019
£
7,975
2,209
9,954

20,138

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

5 Net income / (expenditure) for the year

This is stated after charging / (crediting):

This is stated after charging / (crediting):
2021 2020
£ £
Depreciation charge on owned assets 3,549 5,091
Operating lease rentals:
Plant and machinery 1,960 1,060
Land and buildings 85,632 66,813
Auditor's remuneration (excluding VAT):
Audit services 9,900 9,700

6 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

Staff costs were as follows:

Salaries and wages
National insurance
Pension costs
Redundancy and termination costs		 2021
£
2,065,692
159,347
93,309
6,700		 2020
£
2,018,959
152,233
64,262
-
2,325,048 2,235,454

One employee earned more than £60,000 during the year in the bracket £70,001-£80,000 (2020: nil).

The total employee benefits (including pension contributions and employer's national insurance) of the key management personnel were £500,056 (2020: £452,890).

The charity trustees were neither paid nor received any other benefits from employment with the charity in the year (2020: £nil). No charity trustee received payment for professional or other services supplied to the charity (2020: £nil).

Trustees' expenses represents the payment or reimbursement of travel and subsistence costs totalling £91 (2020: £2,812) incurred by 1 (2020: 6) member relating to attendance at meetings of the trustees.

7 Staff numbers

The average number of employees (head count based on number of staff employed) during the year was 117 (2020: 114).

8 Related party transactions

There were no related party transactions in 2021 (2020: V Bennett, trustee, was paid £160 by the charity for services as a carer trainer).

There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties.

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

9 Taxation

The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

10 Tangible fixed assets

Cost
At the start of the year
Additions in year
Disposals in year
At the end of the year
Depreciation
At the start of the year
Charge for the year
Eliminated on disposal
At the end of the year
Net book value
At the end of the year
At the start of the year
All of the above assets are used for charitable purposes.
Investments
Market value brought forward
Disposal proceeds
Unrealised gain/(loss) the year
Market value carried forward
Long term deposits
Total		 Office
furniture and
equipment
£
99,483
940
(66,493)		 Total
£
99,483
940
(66,493)
33,930 33,930
88,323
3,549
(66,493)		 88,323
3,549
(66,493)
25,379 25,379
8,551 8,551
11,160 11,160
2021
£
99,524
-
52,041		 2020
£
151,311
-
(51,787)
151,565 99,524
- 102,819
151,565 202,343

11 Investments

Investments at market value comprises equities wholly invested with Schroder Unit Trusts Ltd (Charity Equity Fund Accumulation units). All investment assets were held in the UK.

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

12 Debtors

Debtors
Trade debtors
Other debtors
VAT
Prepayments		 2021
£
250,875
18,288
-
22,293		 2020
£
75,675
60,996
1,829
40,150
291,456 178,650

13 Creditors: amounts falling due within one year

Trade creditors
Taxation and social security
Other creditors
Accruals		 2021
£
4,655
45,087
17,654
78,623		 2020
£
43,364
39,957
10,922
44,620
146,019 138,863

14 Pension scheme

The charity operates a defined contribution scheme with Scottish Widows. The assets of the scheme are held separately from those of the charity in an independently administered fund. The charity also operates an auto-enrolment scheme for certain employees with NEST. The pension cost charges represent contributions payable by the charity to the funds and amounted to £65,478 (2020: £55,952). Contributions totalling £11,364 (2020: £8,776) were payable to the funds at the balance sheet date and are included in creditors.

15a Analysis of net assets between funds (current year)

Analysis of net assets between funds (current year) t year)
General
£
Tangible fixed assets
8,551
Fixed asset investments
151,565
Net current assets
332,493
Net assets at 31 March 2021
492,609
Analysis of net assets between funds (prior year)
General
£
Tangible fixed assets
11,160
Fixed asset investments
202,343
Net current assets
350,035
Net assets at 31 March 2020
563,538		 General
£
8,551
151,565
332,493		 Designated
£
-
-
1,102,792		 Restricted
£
-
-
332,726		 Total funds
£
8,551
151,565
1,768,011
492,609 1,102,792 332,726 1,928,127
Designated
£
-
-
931,688		 Restricted
£
-
-
218,939		 Total funds
£
11,160
202,343
1,500,662
563,538 931,688 218,939 1,714,165

15b Analysis of net assets between funds (prior year)

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2021

16a Movements in funds (current year)

Restricted funds:
Advocacy Worker
Bereavement Group
Borehamwood Seniors
CAHMS Course
Carers Trust schools
Children In Need
Community Navigator
Dementia Nurses
Hertswise
Improving carer wellbeing
Lottery Caring Volunteers
One step at a time project
Other projects
Thomson family trust		 At 1 April
2020
£
-
1,527
150
2,260
3,974
5,816
17,109
102,845
4,739
-
2,902
-
19,212
58,405		 Income &
gains
£
19,048
5,000
-
3,100
3,121
38,755
321,091
315,862
43,016
30,714
139,092
35,387
31,234
30,000		 Expenditure &
losses
£
(19,048)
(2,274)
-
(2,291)
(3,664)
(41,953)
(295,354)
(357,282)
(28,463)
(2,400)
(134,962)
-
(13,159)
(783)		 Transfers
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At 31
March 2021
£
-
4,253
150
3,069
3,431
2,618
42,846
61,425
19,292
28,314
7,032
35,387
37,287
87,622
Total restricted funds ~~218939~~ ~~1015420~~ ~~(901633)~~ ~~-~~ ~~332726~~
~~,~~ ~~,,~~ ~~,~~ ~~,~~
Unrestricted funds:
Designated funds:
Organisation and Future
Development Fund
Other projects
Contingency reserve
Total designated funds
General funds
Total unrestricted funds
Total funds		 46,972
-
884,716		 -
(46,972)
50,000
(8,448)
-
-		 92,263
54,253
30,008		 92,263
95,805
914,724
931,688 50,000 (55,420) 176,524 1,102,792
563,538 2,168,364 (2,062,769) (176,524) 492,609
1,495,226 2,218,364 (2,118,189) 176,524 1,595,401
1,714,165 3,233,784 (3,019,822) - 1,928,127

The narrative to explain the purpose of each fund is given at the foot of the note below.

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2021

16b Movements in funds (prior year)

Restricted funds:
Advocacy Worker
Bereavement Group
Borehamwood Seniors
CAHMS Course
Carer Friendly Project
Carer Rep (D&A)
Carer Trainer
Carers Trust schools
Caring Communities
Children In Need
Community Navigator
Dementia Nurses
Helping You Care
Hertswise
Lottery Caring Volunteers
Mentor Training
Other projects
Thomson family trust
Total restricted funds
Unrestricted funds:
Designated funds:
Organisation and Future
Development Fund
Contingency reserve
Total designated funds
General funds
Total unrestricted funds
Total funds		 At 1 April
2019
£
7,526
1,477
150
1,960
2,364
619
-
3,391
395
842
8,778
84,450
1,226
5,728
-
300
8,322
53,030		 Income &
gains
£
19,048
100
5,000
9,540
-
-
530
3,060
-
40,832
159,340
224,119
247,820
22,615
136,964
-
22,447
50,000		 Expenditure &
losses
£
(26,574)
(50)
(5,000)
(9,240)
(2,364)
(619)
(530)
(2,477)
(395)
(35,858)
(151,009)
(205,724)
(249,046)
(23,604)
(134,062)
(300)
(11,557)
(44,625)		 Transfers
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At 31
March 2020
£
-
1,527
150
2,260
-
-
-
3,974
-
5,816
17,109
102,845
-
4,739
2,902
-
19,212
58,405
180,558 941,415 (903,034) - 218,939
125,173
868,372		 -
-		 (57,541)
-		 (20,660)
16,344		 46,972
884,716
993,545 - (57,541) (4,316) 931,688
643,789 2,081,844 (2,166,411) 4,316 563,538
1,637,334 2,081,844 (2,223,952) - 1,495,226
1,817,892 3,023,259 (3,126,986) - 1,714,165

Purposes of restricted funds

Carer Trainer

This funding was given towards the costs to train a group of carer trainers who then go out to professionals such as doctors, social workers etc. and train them in how carers would like to be treated by such organisations.

Advocacy Worker

This grant was to provide Advocacy for carers around their caring role as part of a partnership of organisations.

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2021

17 Purposes of restricted funds (continued)

Carer Friendly Project

This was a short term pilot project funded by HCC/NHS for community development to support carers.

Community Navigators

This funding enabled us to employ a number of Community Navigators to assist in providing local solutions to improve access to community provision.

Bereavement Group

Funding towards the cost of providing support to bereaved carers.

Carers Trust schools

Funding to provide a programme recruiting and training volunteer ambassadors to raise awareness of young carers in schools.

Caring Communities

This grant from National Lottery funding was to provide support for activities in carers' hubs throughout the county; in particular learning events.

Thomson family trust

This grant was to enable carers to access snow activities through Snowmobility.

Hertswise

This was funding as part of a consortium for community dementia support.

Mentor training

This was funding received to allow to expansion of the numbers, range and skills of our volunteer mentors.

Dementia Nurses

This grant funding provides a whole county clinical services for carers of people with Dementia.

Carer rep D&A

This is funding for the delivery of family carer involvement in the specification and tendering of the new all age Drug and alcohol service.

Borehamwood Seniors

This is funding for daytime activities at 'Borehamwood Seniors' group.

CAHMS Course

This is funding to deliver a series of courses to parents of children or young people who are accessing Mental Health Services.

Children In Need

This grant was to fund Young Carer projects, including a conference, part of the work of the YC council and residentials.

Lottery Caring Volunteers

This grant from the National Lottery Community Fund provides support for our volunteering programmes, including activities in carers' hubs throughout the county, our Mentoring scheme and local Ambassadors programme.

Helping You Care

This funding supports carers with short breaks where alternative care is provided.

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Carers In Hertfordshire NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2021

18 Purposes of designated funds

Organisation and Future Development Fund

The Organisation and Future Development Fund is set by the Trustees to fund one-off projects and investments to improve the sustainability of the charity. This year, this included a project to re-design the charity’s website, our response to COVID-19, and upgrading the organisation to Windows 10.

Other funds

These relate to funding received from statutory partners carried forward, for which funders have given the charity some discretion as to its use and therefore held as a designated fund.

19 Operating lease commitments payable as a lessee

At 31 March 2021, the company had commitments under non-cancellable operating leases as follows:

Less than one year
One to five years
Over five years		 Property
2021
2020
£
£
92,703
76,960
183,002
242,056
-
-
275,705
319,016		 Property
2021
2020
£
£
92,703
76,960
183,002
242,056
-
-
275,705
319,016		 Equipment
2021
2020
£
£
9,979
8,856
10,475
17,334
-
-
20,454
26,190		 Equipment
2021
2020
£
£
9,979
8,856
10,475
17,334
-
-
20,454
26,190
275,705 319,016 20,454 26,190

20 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1 and at the balance sheet date there were 126 members (2020: 131).

Page 45