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← Age UK Torbay

2025-03-31-accounts

meg Torbay

Age UK Torbay (A Company limited by guarantee)

Trustees’ Report and Financial Statements

Year Ended 31 March 2025

Registered number: 04046684 Charity number: 1084684

Age UK Torbay (A Company Limited by Guarantee)

Contents

Page
Reference and administrative details of the charity, its trustees and advisers 1
Trustees’ Report 2
Independent Examiner’s Report 15
Statement of Financial Activities 16
Balance Sheet 17
Cash Flow Statement 19
Notes to the Financial Statements 20

Age UK Torbay (A Company Limited by Guarantee)

Reference and administrative details

Registered charity number 1084684 Registered company number 04046684 Principal and Registered Office 12 Dendy Road Paignton Devon TQ4 5DB Chair and Trustee Jacqueline Lyttle (resigned 25 April 2024) Trustees Faye Roebuck (elected Chair 25 April 2024) Kevin Shaw (resigned 1 October 2025) Catherine Pinnegar Scarlett Baker (appointed 25 April 2024) Christina Barnard (appointed 25 April 2024) Drew Perry (appointed 25 April 2024)

Company Secretary/Chief Officer: Accountants

Helen Harman Francis Clark LLP Sigma House Oak View Close Edginswell Park Torquay TQ2 7FF

Bankers

Charities Aid Foundation Kings Hill West Malling Kent ME19 4TA Bank of Scotland Business Banking PO Box 1984 Andover SP10 9GZ Barclaycard Commercial Teesdale Business Park Stockton on Tees TS17 6YG

1

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report For the Year Ended 31 March 2025

Structure, Governance and Management

Age UK Torbay is a company limited by guarantee. Incorporated on 3rd August 2000, it has no share capital and is a registered charity. The organisation is governed by its Memorandum and Articles of Association, which establish its objects and powers. The principal objective of Age UK Torbay is to promote the relief of elderly people in any manner, which now, or hereafter, may be deemed by law to be charitable, in Torbay.

Recruitment and Appointment of Trustees

The body responsible for the management of Age UK Torbay is the Board of Trustees. The Board meets quarterly.

The Articles of Association require that there shall never be less than five. Trustees serve for a term of two years and may be reappointed for up to three further terms of three years.

The Chair is appointed by the Trustees from amongst their number. The Chair serves for an initial term of two years and may be reappointed for up to three terms of three years.

Prior to inviting nominations, the Trustees review the skills profile of the board, and then try to attract candidates with relevant and appropriate experience and skills. Prospective Trustees are interviewed by the Chair and the Chief Officer, and invited to attend Board meetings on a trial basis before being nominated and elected as trustees.

New Trustees are presented with a welcome pack, which includes:

New Trustees attend an Induction session with the Chief Officer, meet key staff, and complete relevant checks – DBS, Fit and Proper Persons etc. Our Trustees also attend training (Safeguarding etc) relevant to the requirements and responsibilities of their respective roles as trustees.

The Trustees delegate management of Age UK Torbay to the Chief Officer, who, along with the Senior Management Team, is responsible for ensuring that the charity delivers the services required and for reporting on the performance and financial position of the organisation.

The Chief Officer attends all meetings of the Board.

Related Parties and Networks

Age UK Torbay is a Brand Partner of Age UK, and a member of the Age England Association. All Age UK Brand Partners sign a Network Agreement.

Age UK Torbay is a member of the Age England Association. The Association is a corporate body that acts as the representative body for Brand Partners and Friends of Age UK. Members of the Association agree to observe and be bound by the Articles of Association and to support the objects of the Age England Association.

2

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Risk Management

The Board of Trustees has undertaken an assessment of the risks to which the charity is exposed, including operational, financial, and external risks, and have introduced procedures, and reporting regimes to manage and mitigate the risks.

In particular, the Trustees have instructed management to prepare and maintain contingency plans to cover all identified areas of risk, and to maintain a risk register to formalise the risk management process.

Internal controls, and policies and procedures are in place to manage risk, and these are reviewed, and amended regularly to ensure that they meet current requirements.

Our Aims and Objectives

The mission of the charity is to promote the wellbeing of all older people in Torbay, and to help make later life a fulfilling and enjoyable experience.

To achieve this, the key objectives in 2024 - 2025 were:

Strategic Pillars 2024 – 2026

Additional Notes

Although we have clear objectives, the charity must continually adapt to external factors beyond our control. Staff have responded effectively during challenging periods, navigating an unpredictable social environment. Key issues impacting older people include the cost-of-living crisis, housing challenges, and overall wellbeing.

Age UK Torbay collaborates with other local voluntary sector organisations to provide the Torbay Community Helpline – a ‘one call’ access point. Support options include:

3

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

The helpline receives hundreds of calls a week.

Activities for achieving our Aims and Objectives

We review our aims, objectives and activities every three years. This report looks at what we achieved and the outcomes of our work. The report looks at the success of each key activity and the benefits they have brought to those groups of people we are set up to help.

Our strategy and business plan was updated in 2024.

The report also helps us ensure our aims and objectives remained focused on our stated purposes. We have referred to the Charity Commission’s general guidance on public benefit when reviewing our aims and objectives; in particular, the trustees consider how planned activities will contribute to our aims and objectives.

How our activities delivered public benefit

Information and Advice

We received 10,612 enquiries during 2024/25 through our Information and Advice service, helping older people claim nearly £3.5 million in benefits they were entitled to. Our Information and Advice service plays a vital role in tackling destitution and digital exclusion, promoting dignity, and ensuring older people receive the support they need to continue thriving.

We continue to work alongside our Wellbeing Team, whose clients have increasingly presented with complex additional needs during 2024/25, including mental health concerns, homelessness, fraud, debt, addiction, abuse, rent arrears, poor housing, care needs, cost-of-living support.

Debt issues are referred to Step Change (our Age UK national provider) or Exeter Community Energy (ECoE) locally. The provision of our Information and Advice service also gives health and social care professionals the option of signposting older people to an independent service specifically designed for them. The timely information and advice we provide often reduces the need for escalation to statutory services.

During 2024/25, we continued our partnership work with Exeter Community Energy advisers (ECoE), who run a drop-in morning service and receive referrals from us to support clients with issues related to energy suppliers, debt, grants, and supplier problems.

Torbay Community Helpline

The Helpline directly referred 264 clients aged 50+ years.

Age UK Torbay continues to seek adaptations that improve working practices, enabling us to assist clients who increasingly present with ever more complex issues. Meeting this increased casework demand whilst maintaining our preferred level of timely support remains essential to meeting client expectations.

Quality Advice Standards

Age UK Torbay's Information and Advice services achieved the Age UK QISS accreditation during 2024/25 (Quality of Information and Signposting Standard).

We are currently undergoing the QAS (Quality of Advice Standard) assessment, with the initial evaluation having taken place in January 2025. As a result of this assessment, we have established many procedures and documentation templates. We have now completed all recommendations from the Service Management Review and Quality Assurance Assessment to ensure compliance with overall standards. A follow-up assessment is scheduled for November 2025.

4

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Independent File Review – Peer-to-Peer SLA

As an additional quality check for QAS compliance, Age UK Kensington & Chelsea and Age UK Torbay have agreed to conduct Independent File Reviews (IFRs) for each other's Information and Advice Managers. This additional step ensures that quality standards are maintained when conducting casework on behalf of clients.

----- Start of picture text -----
Age UK Torbay I&A Traffic & Benefits Summary - Annual Trend
£ Benefits £ Benefits £ Benefits £ Benefits
Claims Claims Claims Claims
Benefits Achieved Achieved Achieved Achieved
21/22 22/23 23/24 24/25
21/22 22/23 23/24 24/25
Attendance Allowance 275 314 315 345 £1,202,035 £2,043,556 £1,783,392 £2,132,047
Disability Living Allowance 8 5 9 8 £36,212 £16,046 £43,452 £41,505
Personal Independence Payment 37 58 61 62 £290,493 £355,172 £263,141 £351,286
SRP/Pension Credit 63 175 62 84 £120,708 £417,445 £188,925 £286,521
Housing Benefit 31 56 55 55 £169,750 £325,373 £274,129 £364,446
Council Tax Benefit 68 181 96 103 £71,328 £253,628 £115,092 £151,139
Universal Credit 14 42 12 9 £116,505 £386,545 £95,111 £68,644
Employment Support Allowance 2 9 14 4 £16,417 £70,126 £93,654 £27,249
Carers Allowance 6 16 4 1 £9,476 £33,224 £8,059 £4,985
Other/COL/Grants/DHP/WSF/HSF - 114 105 102 - £45,582 £62,976 £67,830
Total 504 970 733 773 £2,032,923 £3,946,698 £2,927,931 £3,495,652
Direct Referrals from Helpline 21/22 22/23 23/24 24/25
Over 50's Finance 155 345 357 264
I&A Traffic 21/22 22/23 23/24 24/25
Reach / Individual Clients 3446 3496 3926 4204
Volume / Total Contacts 12432 12953 10140 10612
----- End of picture text -----

Key Insights

Benefits Performance

Service Reach

Traders Register

We maintain a register of local traders who have undergone background checks on their insurance and their reputation on dealing with older people, and have agreed to sign up to a code of practice. The register includes a wide variety of trades, among them gas registered plumbers, electricians and gardeners.

The Traders Register provides older people with access to effective solutions to a wide range of home maintenance problems.

5

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Wellbeing Torbay (incorporating Specialist Wellbeing)

Originally launched in July 2016 and funded by Torbay and South Devon NHS Foundation Trust, this service was established to support isolated older people, helping them reconnect with their communities, set personal goals, and reduce health risks.

Over time, referrals have become increasingly complex, requiring greater expertise, time, and collaboration. We now work across internal teams—Information and Advice, Home Support, and Mental Health and in partnership with statutory and voluntary agencies, including Adult Social Care, Safeguarding, Police, Housing, Drug and Alcohol Services, and Mental Health teams, to provide holistic and practical support.

We also assist with grant applications and one-off payments to help individuals manage essential living costs and debt. Funding supports two specialist roles focused on Housing and Dementia.

Housing challenges have intensified due to rising living costs, property sales, and rent increases. Many homes remain unsuitable for older people, and anti-social behaviour and drug-related issues are increasingly prevalent in local communities.

Hoarding has emerged as a significant concern. We provide practical assistance with decluttering and storage, working closely with Mental Health and Wellbeing teams. Shelter offers legal guidance, enabling us to challenge decisions by landlords and local authorities.

Dementia support is becoming more complex. Our work extends beyond crisis intervention to include education for carers, helping them understand the condition. We collaborate with Safeguarding, the Court of Protection, and Older Persons Mental Health teams to ensure comprehensive care.

We have seen an increase in people needing support in their caring roles, particularly when the cared for passes away, or placed in care.

Supporting people in the community, is becoming increasingly difficult due to other service wait times, no faceto-face support in some services and financial restraints on people. Torbay has some very active community groups and connects like-minded people with others to build friendships and increase resilience.

Additionally, and through our work with the Torbay Community Helpline, we employ two co-ordinators, who ‘triage’ referrals. Their main role is to concentrate on gathering information and refer appropriately. The idea is to be able to ‘start the ball rolling’ and signpost, refer and support initially, then pass on the ongoing Wellbeing team if needed.

It should be noted that our referral numbers have decreased, but outcomes are much harder to achieve with the multiple issues and concerns people present with. Resulting in the team spending more time with people.

Quotes

Clients:

‘Since you have been supporting me, I haven’t thought about jumping under a train as now feel supported and safe’.

‘You are a great team and work together. Thank you for all your help with moving out and moving in. Please say thank you to the man with van team also. What you do for people in need is heartwarming’.

‘I know some people say you are only doing your job, but you went over and above for me which shows humility’.

‘Without you I couldn't have done it. Thank you so much for everything you have done for me’.

‘Thank you very, very much for my surprise Christmas bag of goodies. You have rekindled my love of rhubarb and custard sweets. The adult colouring book will keep me calm when I get stressed and improve my mood. I hope one day to be able to also give back. You are a great and special team’.

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Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Social Prescribers:

‘Wow, what incredible work you’re all doing. It is amazing people have the help and support from you guys’. ‘My team and I would be lost without this service, it would also have such a huge impact on the people we refer, leaving them isolated and vulnerable, with no other services to refer them into’.

‘As a Social Prescribing service, we have had such positive feedback about Wellbeing Torbay and the impact that the service has on individuals’.

Social Workers:

‘Personalised service, very forward thinking, great links with other services in order to give a holistic support package for each individual’.

‘I can’t imagine not having Age UK Torbay to support us in Adult Social Care as there are no other agencies that are like them and can offer the skills and knowledge they have’.

‘There is consistency of the same staff member, they go above and beyond and their person-centred practice and passion to support the person is outstanding’.

----- Start of picture text -----
Location
Total
Brixham (BDC)
Paignton
Torquay
0 50 100 150 200 250 300 350 400
April 21 – March 22 April 22 – March 23
April 23 – March 24 April 24 – March 25
----- End of picture text -----

----- Start of picture text -----
Housing
Moved into new Home
Temporary accommodation
Homeless
Section 21 Notices
Referrals from Helpline
Referrals
0 50 100 150 200 250 300 350 400
April 21- March 22 April 22 – March 23
April 23 – March 24 April 24 – March 25
----- End of picture text -----

7

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

----- Start of picture text -----
Grants and Funding Achieved for Clients
£s
TOTAL
Discretionary Housing Payments
New home starter packs
Housing Support Fund
Northcott
Roslin Hall
0 10000 20000 30000 40000
23/24 24/25
----- End of picture text -----

Home Support

The service remained stable during 2024 -2025, with client numbers remained consistent throughout the year, and we maintained staffing levels to be able to meet demand, giving reliability and reassurance to our Home Support clients.

We are very fortunate to have several staff that have been with our service for over 15 years, with this commitment and dedication to our clients and Age UK Torbay we are very privileged.

Our service provided support for 150 clients, providing nearly 13000 hours during the year.

Some of the feed- back the Home Support service has received during 2024 -2025:

‘I am so grateful for all you do for me. You totally understand the needs of the person and what they may be going through, you are all very patient and kind. I have dealt with other agencies, but you are so easy to talk to – I can pick up the phone and not worry.

‘I think we need to clone my support worker because she is so good at what she does, as are the office staff ‘working behind the scenes’. Thank you’.

‘Your Home Support are such lovely people and you do an excellent job. Thank you’.

‘You made my anxiety about a new/different person coming to visit me disappear within a few moments, and I felt very comfy with the person you sent and your organisation’.

‘I could tell you were very experienced and confident in the work you do’.

Mental Health and Specialist Befriending

We received 510 calls for mental health support during this year. We use a RAG rating to support people quickly, and depending on need.

4% required an immediate intervention. 59% required an intervention within 24 hours.

37% required an intervention within 3 days. There were no ‘Green’ callers.

Age UK Torbay employs a Registered Mental Health Nurse, and partners with Shekinah to provide support to under 50s.

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Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

On average we make over 400 support calls to people during a month.

----- Start of picture text -----
Presenting Issues
Neighbour issues
Agoraphobia
Eating disorder
I&A
Hoarding
Info only
Traumatic death/bereavement
Self-harm
LTMHC
Finance/Cost-of-living
Phobias
OCD
Relationship breakdown/problems
Bereavement
Learning disability
ADHD/Autism
Unspecified trauma
Addiction
Physical health issues
Sexual abuse - childhood
Alzheimer’s/Dementia
Assaults
Carer
Adverse Childhood Experiences
Lonely/isolated
Low mood
Anxiety and Depression
Depression
Panic disorder
Anxiety
Mental Health Crisis
Terminal illness/End of Life
Domestic Abuse
PTSD/CPTSD
Suicidal/thoughts/recent and previous attempts.…
0 50 100 150 200 250
----- End of picture text -----

----- Start of picture text -----
Housing
Judicial
Housing concerns
Facing eviction
Homeless
Temporary accommodation
0 10 20 30 40 50 60 70 80 90 100
----- End of picture text -----

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Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

----- Start of picture text -----
Interventions
160
140
120
100
80
60
40
20
0
Specialist Befriending and Age UK Torbay Counselling
900
800
700
600
500
400
300
200
100
0
Counselling Counselling Counselling Counselling Counselling Specialist
Colleges in clients referred clients matched students hours offered Befriender
partnership engaged matches
work
Talkworks
Crafty Fox -…
Crisis referral Devon Clinic Merry Widows Home Support Phoenix Rising Young Devon Eat That Frog Age UK Torbay… Standing Tall
Specialist Befriender Age UK Counselling Face-to-face support Regular call backs Brief interventions Wellbeing (over 50) Community Builders Windmill counselling Torbay Domestic… Wellbeing (under 50) Community enabler Chadwell – mental … Torbay Community… Smart Recovery Rowcroft counselling Shrublands Drug… Private counsellor What’s Your Problem? Employment support
----- End of picture text -----

Demand for emotional health and wellbeing support through the Torbay Helpline remains high. Increasing challenges such as housing instability, financial pressures, and the rising cost of living continue to impact both physical and emotional health, as reflected in the calls we receive.

This year, reduced counselling funding limited referral opportunities, requiring us to support more people for longer periods and adding pressure on the team. Trainee counsellors from local colleges have provided invaluable assistance, particularly for those experiencing bereavement, anxiety, or depression. Face-to-face sessions continue at Paignton Library and Endeavour House, complemented by telephone support for individuals who are housebound.

Our partnership agreements ensure timely and appropriate support. We remain the only service in Torbay that does not discharge clients, individuals self-refer and can return for help as needed. Support is tailored—ranging from daily calls (for a limited time) to fortnightly or monthly check-ins. Counselling sessions may be extended when therapeutically beneficial, and continuity of care is prioritised by reconnecting clients with the same staff member whenever possible.

10

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Age UK Torbay is proud of the team’s dedication, compassion, and commitment to improving lives without prejudice or discrimination. We will continue to strengthen and sustain a service that places mental wellbeing at its core.

Volunteers

Age UK Torbay is grateful for the unstinting efforts of its volunteers who are involved in supporting the charity in achieving its aims and objectives. We have over 30 volunteers who regularly support us on a day-to-day basis.

Our volunteers continued to provided support through Specialist Befriending, form filling, home visits, and providing Information and Advice drop ins.

Representation and Campaigning

Age UK Torbay reacted to local community need over the last year.

Other Activities

Are key partners in the following steering groups:

Future Developments

Funders

Age UK Torbay would like to thank our funders including:

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Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Financial Review

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

The Statement of Financial Activities (SOFA) shows the gross income from all sources and the split of activity between restricted and unrestricted funds.

Income for Information and Advice remains stable from Torbay and South Devon NHS Foundation Trust.

Costs, particularly in Overheads, Support and Central Office, continue to be controlled by careful management.

Age UK Torbay will adapt as necessary and seek to work actively with funders and partners to develop new ways of working that enhance services and ensure sustainability, and where possible, bring in new funding sources for the benefit of older people in Torbay.

Reserves Policy

Age UK Torbay unrestricted reserves represent the funds that are freely available to spend, arising from past operating results, legacies and donations.

Restricted funds fall outside the definition of reserves as these are funds that are given to Age UK Torbay for a specific purpose and as such are not to be used freely.

Age UK Torbay will invest its reserves appropriately in order to maintain current or future levels of income and protection of capital.

The Trustees aim to maintain free reserves to cover a minimum of six months running costs, together with a contingency fund to cover statutory and legal commitments. The current level of reserves required is therefore approximately £414,000. Free reserves at 31[st] March 2025 amount to £373,626.

The free reserves figure does not include the value of our owned property at Dendy Road.

The Reserves policy is reviewed in line with other policies by the Board of Trustees.

Investment Policy

All funds surplus to short-term working capital needs are placed on deposit with the Charity’s bankers.

In so far as the trustees are aware:

In preparing this report the Trustees have taken advantage of the small companies’ exemption provided by section 415A of the Companies Act 2006.

12

Age UK Torbay (A Company Limited by Guarantee)

Trustees’ Report (continued) For the Year Ended 31 March 2025

Going Concern

The Trustees are assured, (have a reasonable expectation), that the charitable company has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements. Further details regarding the adoption of the going concern basis can be found in our policies.

The Trustees continue to monitor the finances for the organisation extremely closely through the management accounts, budget, and cashflow.

Signed on behalf of the Trustees Faye Roebuck Chair of Trustees Date: 11/12/2025

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Age UK Torbay (A Company Limited by Guarantee)

Statement of Trustees’ Responsibilities

The trustees (who are also the directors for the purposes of company law) are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. The trustees are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

This report has been prepared in accordance with the Charity’s Statement of Recommended Practice: SORP (FRS102) and in accordance with the special provisions of part 16 of the Companies Act 2006 relating to smaller entities.

In preparing this report, the Trustees have taken advantage of the small companies exemptions provided by section 415A of the Companies Act 2006.

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Age UK Torbay (A Company Limited by Guarantee)

Independent Examiner’s Statement

I report to the charity trustees on my examination of the accounts for the year ended 31 March 2025, which are set out on pages 16 to 29.

Responsibilities and basis of report

As the trustees of the Charity (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner’s statement

Since the company’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

  1. accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair view which is not a matter considered as part of an independent examination; or

  4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Martin Hobbs BSc ACA Francis Clark LLP Chartered Accountants Sigma House Oak View Close Edginswell Park Torquay TQ2 7FF

18/12/2025

15

Age UK Torbay (A Company Limited by Guarantee)

Statement of Financial Activities

Year Ended 31 March 2025

Unrestricted Restricted Total Total
Funds Funds Funds Funds
2025 2025 2025 2024
Note £ £ £ £
Income from:
Donations and capital grants 2 424,083 161,815 585,898 670,983
Charitable activities 3 276,092 - 276,092 233,301
Other trading activities 4 19 - 19 20
Interest received 6,498 - 6,498 6,007
––––—— ––––—— ––––—— ––––——
Total 706,692 161,815 868,507 910,311
––––—— ––––—— ––––—— ––––——
Expenditure on:
Charitable activities 5 737,410 118,948 856,358 944,508
––––—— ––––—— ––––—— ––––——
Total 737,410 118,948 856,358 944,508
––––—— ––––—— ––––—— ––––——
Net income/(expenditure)
before transfers (30,718) 42,867 12,149 (34,197)
Transfers between funds 20,006 (20,006) - -
Net movements in funds (10,712) 22,861 12,149 (34,197)
Reconciliation of funds:
Total funds brought forward 499,701 31,992 531,693 565,890
––––—— ––––—— ––––—— ––––——
Total funds carried forward 488,989 54,853 543,842 531,693
══════ ══════ ══════ ══════

The notes on pages 20 to 29 form part of these financial statements.

16

Age UK Torbay (A Company Limited by Guarantee) Registered Number: 04046684

Balance Sheet

31 March 2025

2025 2024
Note £ £ £ £
Fixed assets
Tangible assets 8 115,363 123,014
––––—— ––––——
Current assets
Debtors 9 59,386 46,653
Cash at bank and in hand 399,188 402,987
––––—— ––––——
458,574 449,640
Creditors: amounts falling
due within one year 10 (30,095) (40,961)
––––—— ––––——
Net current assets 428,479 408,679
––––—— ––––——
Net assets 543,842 531,693
══════ ══════
Charity Funds
Restricted funds 11 54,853 31,992
Unrestricted funds 11 488,989 499,701
––––—— ––––——
Total funds 543,842 531,693
══════ ══════

The notes on pages 20 to 29 form part of these financial statements.

17

Age UK Torbay (A Company Limited by Guarantee)

Balance Sheet (continued)

31 March 2025

The Trustees consider that the company is entitled to exemption from the requirement to have an audit under the provisions of Section 477 of the Companies Act 2006 (‘the Act’) and members have not required the company to obtain an audit for the year in question in accordance with s.476 of the Act.

The Trustees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and for preparing financial statements which give a true and fair view of the state of affairs of the company as at 31 March 2025 and of its net income or expenditure for the year in accordance with the requirements of Sections 394 and 395 of the Act and which otherwise comply with the requirements of the Companies Act 2006 relating to the financial statements, so far as applicable to the company.

The financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

The financial statements were approved by the Trustees on 11/12/025 and signed on their behalf by:

Faye Roebuck Chair of Trustees

Company Registration Number: 04046684

The notes on pages 20 to 29 form part of these financial statements.

18

Age UK Torbay (A Company Limited by Guarantee)

Cash Flow Statement

Year Ended 31 March 2025

2025 2024
Note £ £
Cash flows from operating activities
Net cash provided by/ (used in) operating activities 13 2,010 (44,160)
––––—— ––––——
Cash flows from investing activities:
Purchase of tangible fixed assets (5,809) -
––––—— ––––——
Net cash used in investing activities (5,809) -
––––—— ––––——
Change in cash and cash equivalents in the year (3,799) (44,160)
Cash and cash equivalents brought forward 402,987 447,147
––––—— ––––——
Cash and cash equivalents carried forward 399,188 402,987
══════ ══════

The notes on pages 20 to 29 form part of these financial statements.

19

Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

1. Accounting policies

a) Basis of preparation of financial statements

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019) – (Charities SORP (FRS102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) and the Companies Act 2006. The address of the registered office is given in the reference and administrative details on page 1. The nature of the charity’s operations and its principal activities are set out in the Trustees’ report.

Age UK Torbay meets the definition of a public benefit entity under FRS102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

The functional and presentational currency of these financial statements is sterling.

b) Company Status

The company is a company limited by guarantee incorporated in England and Wales. The members of the company are the Trustees named on page 1. In the event of the company being wound up, the liability in respect of the guarantee is limited to £1 per member of the company.

c) Fund Accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Investment income, gains and losses are allocated to the appropriate fund.

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

1. Accounting policies (continued)

d) Income

All income is recognised once the company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably.

For legacies, entitlement is taken as the earlier of the date on which either: the company is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the Trust that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the company has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the company, or the company is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is treated as a contingent asset and disclosed if material.

Income from government and other grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met and the amount can be measured reliably.

Income from charges to clients is recognised in the period to which it relates.

Donated services or facilities are recognised when the company has control over the item, any conditions associated with the donated item have been met, the receipt of economic benefit from the use of the company of the item is probable and that economic benefit can be measured reliably.

The charity receives a high level of support from volunteers, without which considerable expense would be incurred. It is not considered meaningful or practicable to put a monetary value on this support; nonetheless the trustees are grateful to those who provide it.

Other income is recognised in the period in which it is receivable and to the extent the goods or services have been provided.

e) Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measure reliably.

f) Tangible Fixed Assets and Depreciation

Tangible fixed assets are carried at cost, net of depreciation and any provision for impairment. Depreciation is provided at rates calculated to write off the cost or valuation of fixed assets, less their estimated residual value, over their expected useful lives on the following basis.

Freehold property – 4% straight line
Fixtures and fittings – 20% straight line
Office equipment – 25% reducing balance
Computer equipment – 33% straight line

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

1. Accounting policies (continued)

g) Operating leases

Rentals under operating leases are charged to the SOFA as they are paid.

h) Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

i) Liabilities and provisions

Liabilities are recognised when there is an obligation at the balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

j) Financial Instruments

Financial instruments are classified and accounted for, according to the substance of the contractual arrangement, as financial assets, financial liabilities or equity instruments. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities. The company holds the following financial instruments, all of which are considered to be basic:

k) Pensions

The company operates a defined contribution group personal pension scheme and the pension charge represents the amounts payable by the company to the fund in respect of the year.

l) VAT

The charity is not registered for VAT. All expenditure is therefore stated inclusive of VAT where applicable.

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

2. Donations and legacies

Donations and legacies
Unrestricted Restricted Total Total
funds funds funds funds
2025 2025 2025 2024
£ £ £ £
Donations 12,594 65 12,659 12,703
Legacies - - - 1,000
Grants 411,489 161,750 573,239 657,280
––––—— ––––—— ––––—— ––––——
Total 424,083 161,815 585,898 670,983
══════ ══════ ══════ ══════

Income from donations and legacies in 2024 included unrestricted income of £450,557 and restricted income of £220,426.

Analysis of grants

Analysis of grants
2025 2024
£ £
Torbay and South Devon NHS Foundation Trust 97,097 95,193
Age UK 14,578 10,000
Age Concern England Wellbeing coordinator - 28,313
Teignbridge CVS Wellbeing project 202,704 184,213
Torbay Council - Dementia Wellbeing Coordinator 35,000 34,000
Torbay Council Mental Health Project 105,000 163,676
Torbay Community Development Trust 62,110 62,178
Torbay Council - cost of living crisis funding - 21,000
Torbay Council – Household support fund 56,750 56,750
Other grants - 1,957
––––—— ––––——
Total 573,239 657,280
══════ ══════

3. Income from charitable activities

Unrestricted Restricted Total Total
funds funds funds funds
2025 2025 2025 2024
£ £ £ £
Charges to clients 273,225 - 273,225 233,156
Miscellaneous income 2,867 - 2,867 145
––––—— ––––—— ––––—— ––––——
276,092 - 276,092 233,301
══════ ══════ ══════ ══════

All 2024 income from charitable activities related to unrestricted funds.

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

4. Income from other trading activities

Unrestricted Restricted Total Total
funds funds funds funds
2025 2025 2025 2024
£ £ £ £
Other fundraising income 19 - 19 20
––––—— ––––—— ––––—— ––––——
19 - 19 20
══════ ══════ ══════ ══════

All 2024 income from other trading activities related to unrestricted funds.

5. Analysis of Charitable activities

Analysis of Charitable activities
Unrestricted Restricted 2025 2024
£ £ £ £
Cost of supplies and services 166 40 206 444
Grants to other organisations - 28,375 28,375 51,278
Travel costs 5,288 1,665 6,953 6,327
Office expenses 38,077 1,666 39,743 48,091
Wages and salaries 579,561 76,443 656,004 648,495
National insurance 33,316 6,783 40,099 39,223
Pension cost 17,030 2,293 19,323 18,790
Training 532 60 592 934
Equipment costs 467 - 467 -
Trustees meetings and recruitment 618 8 626 1,794
Subscriptions 35 - 35 1,097
Legal and professional 20,171 1,615 21,786 79,245
Accountancy 4,500 - 4,500 4,440
Bank charges 3,829 - 3,829 3,113
Sundry expenses 1,951 - 1,951 4,387
Premises costs 10,877 - 10,877 15,930
Insurance 7,532 - 7,532 7,001
Depreciation 13,460 - 13,460 13,919
––––—— ––––—— ––––—— ––––——
737,410 118,948 856,358 944,508
══════ ══════ ══════ ══════

Total expenditure in 2024 included unrestricted expenditure of £734,399 and restricted expenditure of £210,109.

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

6. Net income/expenditure

This is stated after charging:

This is stated after charging:
2025 2024
£ £
Depreciation of tangible fixed assets 13,460 13,919
Independent examiner’s fees 1,860 1,800
══════ ══════
Staff costs
Staff costs were as follows:
2025 2024
£ £
Wages and salaries 649,080 640,722
Social security costs 40,099 39,223
Other pension costs 19,323 18,790
––––—— ––––——
708,502 698,735
══════ ══════

7. Staff costs

The average number of persons employed by the charity during the year was as follows:

2025 2024
No. No.
Headcount 42 44
══════ ══════

No employee received remuneration amounting to more than £60,000 in either year.

The aggregate employee benefits payable to key management personnel for the year was £63,951 (2024: £67,228).

During the year, no Trustees received any remuneration (2024: £nil) or benefits in kind (2024: £nil)

No Trustees received any reimbursement of expenses in the year (2024: £nil).

There were no related party transactions during the year (2024: none).

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

8. Tangible Fixed Assets

Freehold Fixtures Computer Office Office
Property & fittings equipment equipment
Total
Cost or valuation
At 1 April 2024 265,929 8,213 66,191 52,163
392,496
Additions - - 5,809 -
5,809
Disposals - - (49,225) -
(49,225)
––––—— ––––—— ––––—— ––––—— ––––——
At 31 March 2025 265,929 8,213 22,775 52,163
349,080
––––—— ––––—— ––––—— ––––—— ––––——
Depreciation
At 1 April 2024 144,020 8,213 65,321 51,928
269,482
Charge for year 10,637 - 2,764 59
13,460
Disposal - - (49,225) -
(49,225)
––––—— ––––—— ––––—— ––––—— ––––——
At 31 March 2025 154,657 8,213 18,860 51,987
233,717
––––—— ––––—— ––––—— ––––—— ––––——
Net book value
At 31 March 2025 111,272 - 3,915 176
115,363
══════ ══════ ══════ ══════ ══════
At 31 March 2024 121,909 - 870 235
123,014
══════ ══════ ══════ ══════ ══════
9. Debtors
2025 2024
£ £
Trade debtors 48,727 36,370
Prepayments and accrued income 10,659 10,283
––––—— ––––——
59,386 46,653
══════ ══════
10. Creditors: Amounts falling due within one year
2025 2024
£ £
Trade creditors 4,698 6,684
Accruals 25,397 34,277
––––—— ––––——
30,095 40,961
══════ ══════

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

11. Funds
1 April Transfers 31 March
2024 Income Expenditure in/out
2025
£ £ £ £
£
Designated Funds
Property and Fixed Assets 123,014 - (13,460) 5,809
115,363
––––—— ––––—— ––––—— ––––—— ––––——
General Funds
General funds 376,687 706,692 (723,950) 14,197
373,626
––––—— ––––—— ––––—— ––––—— ––––——
Total unrestricted funds 499,701 706,692 (737,410) 20,006
488,989
––––—— ––––—— ––––—— ––––—— ––––——
Restricted Funds
Improved better care fund - End of life & Housing31,179 56,815 (59,102) (4,256)
24,636
Aviva funding 813 - (40) -
773
GLA Funding Mental Health - 105,000 (59,806) (15,750)
29,444
––––—— ––––—— ––––—— ––––—— ––––——
Total restricted funds 31,992 161,815 (118,948) (20,006)
54,853
––––—— ––––—— ––––—— ––––—— ––––——
Total funds 531,693 868,507 (856,358) -
543,842
══════ ══════ ══════ ══════ ══════

Comparative information in respect of the preceding period is as follows:

1 April Transfers 31 March
2023 Income Expenditure in/out
2024
£ £ £ £
£
Designated Funds
Property and Fixed Assets 136,933 - - (13,919)
123,014
––––—— ––––—— ––––—— ––––—— ––––——
General Funds
General funds 378,739 689,885 (734,399) 42,462
376,687
––––—— ––––—— ––––—— ––––—— ––––——
Total unrestricted funds 515,672 689,885 (734,399) 28,543
499,701
––––—— ––––—— ––––—— ––––—— ––––——
Restricted Funds
Improved better care fund - End of life & Housing 36,528 56,750 (57,843) (4,256)
31,179
Aviva funding 813 - - -
813
GLA Funding Mental Health 9,229 163,676 (148,618) (24,287)
-
Mental Health COMF 3,648 - (3,648) -
-
––––—— ––––—— ––––—— ––––—— ––––——
Total restricted funds 50,218 220,426 (210,109) (28,543)
31,992
––––—— ––––—— ––––—— ––––—— ––––——
Total funds 565,890 910,311 (944,508) -
531,693
══════ ══════ ══════ ══════ ══════

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

Restricted Funds project notes

IBCF – EOL & Housing - Housing Wellbeing Co-ordinator – Household Support Fund (Torbay Council). Assisting people with a variety of housing issues, including eviction, homelessness, environmental, and unsuitable living conditions.

GLA Funding Mental Health - Helpline Wellbeing Co-ordinators – Funded through Torbay Communities (Torbay Council). Providing triage, fact finding, and initial intensive support through Torbay Community Helpline

Designated Fund

The balance of the designated fund represents the carrying value of Property and other Fixed Assets.

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Age UK Torbay (A Company Limited by Guarantee)

Notes to the Financial Statements For the Year ended 31 March 2025

12. Analysis of Net Assets Between Funds

----- Start of picture text -----
|||||| |---|---|---|---|---| |Unrestricted Restricted|Total|Total| |funds|funds|funds|funds| |2025|2025|2025|2024| |£|£|£|£| |Tangible fixed assets|115,363|-|115,363|123,014| |Current assets|403,721|54,853|458,574|449,640| |Creditors due within one year|(30,095)|-|(30,095)|(40,961)| |––––——|––––—— ––––——|––––——| |488,989|54,853|543,842|531,693| |══════|══════ ══════ ══════|

----- End of picture text -----

Comparative information in respect of the preceding period is as follows:

----- Start of picture text -----
|||||| |---|---|---|---|---| |Unrestricted Restricted|Total|Total| |funds|funds|funds|funds| |2024|2024|2024|2023| |£|£|£|£| |Tangible fixed assets|123,014|-|123,014|136,933| |Current assets|417,648|31,992|449,640|483,268| |Creditors due within one year|(40,961)|-|(40,961)|(54,311)| |––––——|––––—— ––––——|––––——| |499,701|31,992|531,693|565,890| |══════|══════ ══════ ══════| |Reconciliation of net movement in funds to net cash flow from operating activities| |2025|2024| |£|£| |Net income for the year (as per Statement of| |Financial Activities)|12,149|(34,197)| |Adjustment for:| |Depreciation charges|13,460|13,919| |Increase in debtors|(12,733)|(10,532)| |Decrease in creditors|(10,866)|(13,350)| |––––——|––––——| |Net cash provided by/(used in) operating activities|2,010|(44,160)| |══════ ══════|

----- End of picture text -----

13. Reconciliation of net movement in funds to net cash flow from operating activities

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