AGE UK RICHMOND UPON THAMES
COMPANY LIMITED BY GUARANTEE
REPORT & FINANCIAL STATEMENTS
31 MARCH 2024
Company Registration Number- 4116911
Charity Registration Number- 1084211

AGE UK RICHMOND UPON THAMES
REPORT & FINANCIAL STATEMENTS
Year Ended 31 Alarch 2024
CONTENTS
PAGE
Chairfs staternent
Trustees, annual report
3- 11
Inde￿ndent auditors, report to the members
12- 15
Consolidated Statement of financial actiwties
lincorwrating the income and expenditure accounti
Consolidated balance Sheet
17
Consolidated statement of cash flows
18
Notes to the financial statements
19-39

AGE UK RICHMOND UPON THAMES
CHAIR'S STATEMENT
Year Ended 31 March 2024
Age UK Richmond's mission is to provide support for older people in Richmond upon Thames to help them
live happier, healthier and more independent lives. Our service5 make a real difference to older people, family
members and carers across the borough. l am pleased to say we have had another successful year, working
in close partnership with many others.
We are grateful to the London Borough of Richmond for their continued support of our work. This includes
the Age UK Richmond led Community Independent Living Service ICILS), handyper50n service, 'Connect to
Tech, digital inclusion project, much needed welfare benefits & financial advice, Dementia Friendly Richmond
and OLJr busy Nightingale home from hospital service. We also thank our NHS partners for their continued
support to deliver our Nightingale seNice at an enhanced level, enabling more older people to be supported
safely at home after discharge.
We also continue to be very grateful for the continued support of our local charttable trust funders who are
so important to our work - Hampton Fund, Richmond Parish Lands Charity and the Barnes Fund. Their
continued support and flexibility has allowed us to continue to deliver many of our key services across the
borough, in particular Information & Advice. We also thank Age UK National, Age UK London, Emanuel
Hospital Foundation and Gibson Charitable Trust for their support.
Partnership is important to us. We would like to thank all those we work in partnership with, including our 19
partner organisations who deliver services with us through the Community Independent Living Service.
We made good progress in many areas during the year. This included increasing the financial gains achieved
for older people through our welfare benefits service; increasing our recognition of unpaid carer5 and further
increasing the number of organisètions forming part of our Dementia Friendly Richmond partnership. We also
achieved the externally audited Charity Quality Standard ICQSI, ensuring we are meeting a range of assessed
standards and indicators of good governance and well managed charities. Our new Mental Health Peer
Support service, working in partnership with Richmond Borough Mind and other local charities had
successful first year.
Looking forward, we aim to continue to look for ways to improve and expand our support for all older people,
particularly the most vulnerable. We are keen in particular to try and ensure older adults with dementia and
their carers are able to get the support they need.
One of the highlights of the year was to have been chosen as one of the Mayorfs charities. Several fundraising
events took place including quizzes, wine t35ting and a fish and chip cruise on the Thames. These also helped
to raise our profile and awareness of the charity's work. We thank the Mayor and her team for their support.
Thi5 15 my final year as Chair Df Age UK Richmond and I have been grateful for the support I have received
from my excellent Board of Trustees. This year we said goodbye to two of our Trustees, Anne McKee and Tina
Ruygrok who both made significant contributions over the135t 5 year5.

AGE UK RICHMOND UPON THAMES
CHAIR'S STATEMENT
Year Ended 31 Ilarch 2024
Finally, I mustthank ourteam of dedicated staff who are committed to providin8 high quality services to older
people. They are supported by a group of over 100 enthusiastic and skilled volunteers. Without the
contribution of our staff and volunteers, we could not deliver the level and quality of Service we do.
I know that I will be passing on a healthy and forward looking organisation to my successor.
ate James
Chalr of Trustees

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
The Trustees, who are also directors for the purposes of compary law, present their report and the financial
statements of the Charity for the year ended 31 March 2024.
STRUCTURE, GOVERNANCE AND AIANAGEMENT
Governing Document
The organisation is a charitable cornpany limited by guarantee, incorporated on 29 November 2000 and
registered as a charity on 20 Decernber 2000. The company's Memorandum of Association which established
the object5 and powers of the charitable company and its Articles of Association under which it is governed
was updated in 2017 and again in 2020. This new constitution is based on the Age UK national charily IAge
UK) constitution which 15 Itself approved by the Charity Commission. In the event of the compary being
wound up members, now restricted to trustees, are requTred to contribute an amount of £1 each.
Recruitment and Appointment of Trustees
Under the Company s Articles the directors of the company are also known as Trustees. In accordance with
the Metnorandum and Articles of Association the member5 of the Board of Trustees are elected to serve for
period of three years after which they Must be re-elected at the next Annual General Meeting. No other
persons or bodies external to the Charity are entitled to appoint persons to the Board of Trustees. The
Trustees seek to ensure that the needs of older people are appropriately reflected through the diversity of
the trustee body.
Trustee Inductlon and Tralning
Becoming a Trustee brings wth it specific responsibilities of which the new Trustee needs to be made aware.
In particular, Trustees must have access to the information they need to be able to satisfy themselves that
the funds and asset5 of the charity have been properly adminTStered. Thu5, all Trustees, as part of their
induction, receive an Induction Pack containing a copy of the charity's key documents including the
Memorandurn and Articles of Association and the latest financial statements. Each Trustee will meet with
the Chief Executive Off?cer ICEOI and Finance Manager in order for the Trustee to gain an understallding of
the financial position, an awarenes5 of the activities of the organisation, any resource issues il rnay be facing
and future plans and objectives. Newly appointed Trustees are also provided with a comprehensive induction
to Age UK Richmond uwn Thames through the provision of training courses and mentoring by established
Twstees.
Organlsational Structure
Age UK Richmond uwn Thames has a Board of Trustees of up to twelve rnembers who meet quarterly and
are responsible for the strategic direction and policy of the Charity. The Trustees carry the ultirnate
responsibility for the conduct of the organisation and for ensuring that the Charity sat15fies its legal and
contractual obligation5. At present the Board has 10 rnembers frorn a variety of professional backgrounds
relevant to the work of the Charity. The CEO also attends board meetings but has no voting rights.
Equal Opportunlties
Age UK Richmond upon Thames operate5 a policy of equal opportunities. All recruitment, employment practice
and service delivery within the organisation 15 carried out accordTng to the principles of equal opportunitie5.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
Rlsk Management
In accordance with good governance practices the Board regularly assesses the rnajor risks to which the
Charity is exposed, in particular those relating to the operation5 and finances of the Charity. Thi5 15 an
especially important exercise at the current time, with the profound financial uncertainties about the future
and the major changes being underthken by local and health authorities in supporting and commissioning
activities in support of their statulory and other responsibilities. The Board reviews the risks faced by the
Charity and the steps and procedures needed to avoid or mitigate them, revising it5 Risk Regisler as
appropriate, and is satisfied that the necessary safeguard5 and procedures are in place, and that it can
respond promptly to all foreseeable risks that may arise.
A scheme of delegation is in place and the day-to-day operation of the organi5ation rests with the Chief
Executive afficer. The Chief Executive Officer is responsible for ensuring that the charity delivers the
se￿Ice5 SFtcified and that key performance indicators are met.
Related Partfe5
Age UK Richmond upon Tharnes is an independent local charity based in Richmond upon Thames, responsible
for its own policy, direction and funding. Age UK Richmond upon Thames is a brand partner of Age UK.
Working with Age UK we raise policy issues that rnay benefit from work at national level. We pursue locally,
155ues raised at national level. We prowde case studies, and we arrange for local older Feople to act a5
spokespeople on national topics. We prowde ideas arid input into discussions and con5ultalions on policy
matters. Staff and Trustees attend a range of Age UK organised meetings to share 'best practice, and idea5.
We receive monthly information and updates that may be of interest to local Age UK charities from Age UK,
which undertakes national FX)licy and carnpaigning work. Through Age UK, we also have access, to reduceé
Cost training for staff and volunteers, to share 'best practice. with other local Age UK charities around the
country, and to training and support for Trustees.
The charity also co-operates and liaises with a number of other advisory services, local charities and social
service5 departments on behalf of clients.
Age UK Richmond upon Thames IS the parent company in the Group, which also includes two subsidiaries,
Age UK Richmond Handyperson Service Ltd IAUK HPSI and Age UK Richmond SeNices Ltd IAUK RSLI. AUK
HPS is a trading company that provide5 a range of handyperson, housekeeping ar¢d gardening services. AUK
RSL is a trading company that provTdes a range of local council services under the CommunTty Independent
Living Serwces contract.
AUK HPS ceased trading at the year end and the trade and net assets of the company were transferred to
AUK RSL at that date.
Register of Interests
A register has been set up in which Trustees are required to declare their outside interests, specifically
directorships of other Boards.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
PURPOSE & AIMS
Our Charitys purposes as set out in the objects contained in the company's Articles of Association, with the
outcome being the promotion of the wellbeing of older people.
We review our aims, objectives and activitie5 each year. We continue to work towards achieving our targets
Set out in our Strategic plan for September 2021 March 2025.
Our mission is to provide 5upwrt to help local older people to live healthier, happier and more indewndent
lives and our vision 15 to aspire to create a community where all older Feople can love later life.
For the year ended 31 March 2024, our key strategic objectives were to=
Deliver flexible, responsive and considered services and support to a5 many people in need of supwrt
across the borough, particularly those who rnay be considered more vulnerable.
Prowde a fully inclusive offer, continually reviewing our reach.
Work in partnership to develop a dementia offering that meets the need of the community.
Collaborate, build further partnerships, maxirnise resource5 and aim for excellence.
Trustees regularly consider Charity Commission guidance and updates, especially regarding public benefit. As
an organisation we continue to ensure we deliver our multitude of services in line with our Articles of
Association, maximising public benefit.
ACHIEVEMENTS AND PERFORMANCE
It has been a successful year for the charity with 4058 local older people in the London Borough of Richmond
upon Thatnes benefiting from at least one of our serwce5, and over 57,000 contacts. We continued to look
for ways to develop our servTces and partnerships in line with our Strategic Plan, as well continue to deliver
high-quality responsive services to those we support.
The services prowded during the year included..
Information & Advice, including support to clairn benefits and other financial support during a
continued period of intreased cost of living.
A wide range of social & wellbeing group5, activities and support, delivered at our centres and at
other locations across the borough - working in c105e partnership with others.
HarTrdyperson, gardening and housekeeping support to help older people to continue to live
independently.
'Connect to Tech, digital skills support and tutoring, designed to improve the digital skills of older
people - including those new to digital technology.
Dementia Friendly Communities Richmond, working in c105e collaboration with a wide rarige of other5
throughout the borough to find way5 to make the borough a more dementia inclusive place to live.
Nightingale hospital discharge, working closely with the NHS to help support local older people once
they had been discharged from hospital or had become unwell in the community - speeding up
discharge5 and improving wellbeing once back at home.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
Mental Health Peer Support, working closely with the NHS, Richmond Borough Mind and other local
charities to provide peer SUPEK)rt to older people with mental health condition5 as part of their
recovery.
Partnership continued to be key to our work during the year. We continued our leadership of the Community
Iridependent Living Service ICILSI Partnership - working with Richmond Council and 19 other local voluntary
organisations to 5UPPOrt vulnerable adults of all ages to improve wellbeing and live independently. Our
partnerships to deliver Mental Health Peer Support and Dementia Friendly Richmond continued to expand
and improve. We tried to ensure that we were as visible as possible throughout the borough by taking part
in a wde range of community events, fairs and groups.
Our staff and volunteers once again have been key to our succes5. Volunteers provide support throughout
the organisation - including with office support. digital skills tutoring- fitting key safes and helping at our
wellbeing activities. In the annual volunteer Survey, 83% of those responding said volunteering helped thern
feel more positive and 85% said they felt more connected to the local cornmunity.
Other notable progress during the year included:
A 26% increase in financial gains for older people compared to the previous 12 months.
32,468 attendances at social & wellbeing groups, activities and centres - increasing from 28, 597 in
the previous 12 months. 19% Tncrease in attendance from those living alone.
80% increase in the recording of those who have unpaid carers compared to the previous 12 months
allowing u5 to do more to support and guide unpaid carers.
35% increase in the nutnber of Dementia Friendly Richmond organisat?ons. We have also looked to
work in partnership to understand and improve services for people with detnentia and carer5.
Achievement of the externally audited Charity Quality Standards ICQSI accreditation - assessed on
indicators covering a range if areas including good governance; health & safety- 5afeguarding-
financial management- leadership and rnanaging operations.
Informatlon & Advice
The year Saw continued high demand for our Infomiation & Advice service - delivered for free to older people
throughout the borough. Financial advice & welfare benefits support was in high demand linked to a
continued high cost of l?ving that impacted older people on low incomes and renting in particular. 1699 older
people accessed the seThice in the period. 87% of those using the welfare benefit5 services providing feedback
said their financial posltion had improved, and 85% said their sense of wellbeing had increased.
Wellbeing Services
Communit Inde
endent Liv7n
SeNce Grou
s and Centres
Our leadership of the Community Independent Living Seryice ICILSI, working ￿th Richmond courlcil and 19
other local charities continued during the year. Together, over 3000 older and vulnerable adult5 of all ages
were supported. We have looked to continue to develop this partnership during the year, including by
utilising funding f rom Age UK London to look at way5 to help improve impact and outcomes monitoring
with a particular focus on the smallest partners working with the least Staff capacity.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
Our OW￿ social ft wellbeing groups and activities continued to be well utilised during the year with almost
1000 older people uti175ing this support- with continued high demand for exerase se55ions, outings and other
social opportunities in particular. As well as at our three centres, services were also provided at a range of
other locatTons and online. We a150 continued to provide befriending and other 5UPPOrt for some of the most
isolated.
Such support plays a key role in tacking social isolation, building connections and improving wellbeing among
local older people. 84% of those providing feedback said our support helped them remain independent or
improve health and mobility.
2. Connect To Tech
Our free of charge 'Connect to Tech. digital inclusion program provided 837 sessions of support - one to one
and in groups, in cornmunity locations and in hornes. 52% of individuals using the service lived alone and 68%
were over 75. This included an intensive tablet loan scheme for those who are totally new to technology,
with volunteer tutor support. 89% of those providing 5UPPOrt stated that their IT skills had improved by using
the service. Feedback shows the real difference the serwce has made in terms of improved skills, wellbeing
and connectiwty.
3. Dementia Friendl Richmond
Our Dementia Friendly Richmond programme aims to make Richmond upon Thames a more dementia inclusive
borough, working in partnership with organi5ations, businesses and individuals. Organisations pledge two
action5 that Lhey can take when they join, and have access to dernentia friendly training and support. Over
the year, the number of organisations involved with the partnership increased by 35% to 110.
4. Mental Health Peer Su
ort
We worked in partnership Wlth NHS South West London & St George's Mental Health NHS Trust, Richrnond
Borough Mind, Richmond AID and Crossroad5 Care Richmond & Kingston to provide free peer SUPWft to older
people with a severe or enduring mental health condition as part of their recovery journey. This new service
ha5 allowed us to do more to support the mental health of older Feople- an area that often goes overlooked.
Home Services
Our highly popular and trusted home services include handyper50n support, housekeeping and gardening
all designed to improve safety, enhance independence and support wellbeing.
Our Handyperson Service focuses on smaller jobs that older and vulnerable people would find hard to get
other tradesman to do but make a real difference to independence and wellbeing. It is heawly subsidised
or free of charge, in order to be accessible and affordable for as many older people as possible. During the
year, we also introduced a further reduction in cost for those older people in receipt of pension credit. 1690
handyperson visit5 were completed irs the period to 842 older people. 83% of those providing feedback said
the service helped them live independently.
Our housekeeping service provides a highly valuable setvlce to help older people live independently at home
and is often used alongside packages of care. We often had a waiting list during the year due to recruitment
issues, but we made good progress Tn expanding capacity.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
Nightingale Home from Hospltal
Our Nightingale home from hospital seryice continued to provide much needed support to older people when
they were discharged from hospital or became unwell in the community - supporting the NHS by speeding up
discharges and keeping patients supported at home to avoid early readmi55Th0n. The strong outcomes achieved
by the service led to the NHS EE Richmond Council funding a doubling of staffing capacity throughout the
year. 514 older people accessed the Service during the year, an 18% increase on the previous 12 months.
Pay policy for senior management
The Board of Directors, who are the Charity's trustees, and the senior management team comprise the key
management personnel of the Charity in charge of directing, controlling, running and operating the Charity
on a day-to-day basis. All trustees give of their time freely and no trustee received rernuneration in the
year.
The pay of all staff including the senior staff is reviewed annually. Trustees have available to them
benchmarks against comparable roles for other locally based charities and other comparable Age UK'S when
determining salary levels and other ernployment benefits.
Looklng Ahead
We continue to develop and adapt our strategic plan and associated business plan to adapt to the changing
needs of older people 2nd the wider environment we operate in. Looking ahead we aim to:
Continue our focus on the more vulnerable older people, including those on lower incomes and
unpaid carers.
Look for ways to increase enEagement with our social & wellbeing centres and wider activities,
working closely with other similar services in partnership.
Continue our work to influence and improve dementia provision in the borough, working with our
NHS and local authority partners.
Look for ways to further diversify our income and look to develop our se￿ice$ to reflect changing
needs.
Continue to develop our partnerships, and face challenges together. Thi5 will include looking at
options with other Age UKS to work at a wider South West London level.
FINANCIAL REVIEW
Princlpal Funding Sources
The principal funding sources for the Charity are by way of grant income, legacies, donations, income from
activitie5 and income f rom our trading subsidiary cornpanies. Total income for the year increased by 11.9%
or £250k in the year to E2.348m. Expenditure increased by 9.0% or £178k to C2.171 rn producing a surplus of
£177k compared with a surplus of £105k in the previous year.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
For the last two years we were fortunate to receive legacy income which is, by it5 nature, non-recurring.
£30k was received during the year under review compared to £84k in the previous year. The trustees are
working with management to consider allocation of some of the reserves for specific projects to be developed
that are consistent with the objectives of the Charity.
During the year we recelved financial support from the London Borough of Richrnond upon Thames ILBRUTI,
the Hampton Fund, the Richrnond Parish Lands Charity, Age UK National, Barnes Fund, Emanuel H05Pltal
Foundation, The GC Gib50n Charitable Trust, the NHS as well as 5UPPOrt from others.
Income & Expenditure
Total income for the year wa5 £2,347,69912022123 - £2,097,665) which included profits donated by the two
trading subsidiary companies. Total expenditure for the year was £2,171,032 12022123 £1,992,552).
Staffing costs account for 42% of total costs, wth our CFLS partner costs at 38% and premises Costs at 7%.
The management and trustees continue to closely manage and monitor expenditure to ensure only necessary
expenditure is incurred.
Group
Age UK Richmond upon Thames is the parent compary of the Group which includes two wholly owned
5ub5idiaries, Age UK Richmond Handyperson Service Ltd IAUK HPSI and Age UK Richmond Seryices Ltd IAUK
RSLI. The business of AUK HPS was transferred into AUK RSL at the year end. AUK HPS is now dormant, and
application will be made to have il removed from the register of companies at Companies House.
Investment Policy
The investment policy state5 that no investments shall be made other than cash deposits With banks approved
by the Board; shares in any subsidiary compary, and any investment in a body carrying on actiwty related to
the operations of the organisation and approved by the Board. Our current practice is to hold our main
reseNe5 In optimum yield cash funds with the Charities Aid Foundation, the CCLA Investment Management
Ltd and with other financial Institutions where the cash deposit is covered by the Financial Services
Compensation Scheme.
Reserves Policy
Age UK Richmond upon Thames reviewed its reserves policy during the year, together with all financial
procedures, to ensure the Charity has adequate funds to cover the eventuality of funding from external
sources for core and essential activities ceasing or being 5eriou51y curtailed. The objective is to maintain the
organisation's core management and information and adwce services and to ensure continuity as a going
concern for at leasi six months to enable funds to be rebuilt. Our current level of net unrestricted funds as
shown in note 19 of these accounts is £898,851 12022123 - £722,184) meets the reseNe funding objective.
It is a principle of the policy that unrestricted funds, not required a5 working capital or for other purposes,
should not be relained unnecessarily but should be invested in the future of the organisation and for the
benefit of older people.

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
REFERENCE AND ADMINISTRATIVE DETAILS
Patrons
Sarah Olney MP
Munira Wilson MP
Vice Presidents
Andrew Ayling
Clive Bradley CBE
Michael Phelp5
Veronica Schroter
Registered charity name
Age UK Richmond upon Thames
Charity registration number
1084211
Company registration number
4116911
Company status
The organisation is a charitable company limiied by guarantee.
Registered office and
Principal office address
The White House Community Centre
45 The Avenue
Harnpton
TW12 3RN
Trustees
Sandra Aldridge
Liz Baran
Erin Coburn.Kutay
Clare Dixon
Kim Flitcroft
Kate James - Chair
David King - Treasurer
Denise Mahoney
Anne McKee
Alan McNab
John Mikucki
Judith Rutherford
Ratna Ruygrok
(appointed on 23 10512024
(retired on 3110512024)
(retired on 1110112024
(appointed on 23105120241
(retired on 0110912023}
Company Secretary
David Baggs
Chief Executlve Offlcer
Gavin Shand
Auditors
Hartley Fowler LLP Chartered Accountants
4th Floor, Tuition House
27137 St. George's Road
Wimbledon, London SWf9 4EU
Bankers
Barclay5 Bank plc
CAF Bank Ltd
HSBC Bank plc
Solicitors
IBB Law LLP and Russell Cooke LLP
io

AGE UK RICHMOND UPON THAMES
TRUSTEES'ANNUAL REPORT
Year Ended 31 March 2024
Trustee5' responslbllltles In relatlon to the flnanclal statsments
The Trustees (who are also the dlrectors of Age UK Richmond upon Thames for the purposes of cornpany lawl
are responsible for preparing the Trustees, Annual Report and the financial statements Tn accordance with
applicable law and Unlted Kingdom Accountlng Standards {United Klngdom Generally Accepted Accounting
Practice).
Company law requlres the Trustees to prepare financial statements for each finandal year that give a true
and fair view of the state of affairs of the charfty and of the incomlng resources and appllcatlon of resources,
includlng the net income or expenditure, of the charity for the year. In preparing tlK>se financlal Statements
the TrLrtees are required to:
select 5Ultable accountlng policies and then apply them conslstently
observe the methods and principles in the Charity Commisslon's Statement of Recommended Practice
make jud¥ments and accountlng estlmatss that are reawnable and prudent
prepare the fInar￿lal statements on the going concern basis unles5 it is inappropriate to presume that
the charity will continue in business.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy
at ary time the fIna￿la1 position of the charity and enable them to ensure that the financial statements
comply with the Companies Act 2006. They are also responsible for 5afeguardin£ the assets of the charlty
and hence for taklng reasonable steps for the preventlon and detection of fraud and other Irregularities.
Staternent as to Disclosure of Information to Audltors
In so far a5 the Trustees are aware:
there is no relevant audit inforniation {as defined by sectlon 418 of the Companies Act 20061 of vthlch
the charitable companys auditors are unaware. and
each trustee has taken all Steps that they ought to have taken to make themselves aware of any reLevant
audlt information and to establish that the company's auditor5 are aware of that infom)at70n.
AudTtors
The auditors, Hartley Fowier LLP, ￿11 be proposed for re-appointment at the forthcoming Annual General
Meeting.
Thls report ha5 been prepared In accordance wfth the prov15ions of Part 15 of the Companies Act 2006 relating
to small companies.
Signed on behalf of the Board of Trustees
I&Lc a
Kate James
Chalr
Date 2nd Sept•mber 2024
11

AGE UK RICHMOND UPON THAMES
INDEPENDENT AUDITORS, REPORT TO
THE MEMBERS OF AGE UK RICHMOND UPON THAMES
Year Ended 31 March 2024
Opinion
We have audited the financial statements of Age UK Richmond Upon Thames (the 'parent charitable company'l
and its subsidiaries Ithe 'group' I for the year ended 31 March 2024 which comprise the consolidated statement
of financial activitie5, the group and parent charitable company balance sheets, the consolidated statement
of cash flows and the notes to the financial statetnents, including a summary of significant accounting policies.
The financial reFX)rting f ramework that has been applied in their preparation is applicable law and United
Kingdom Accounting Standards, 7ncluding Financial Reporting Standard 102 The Financial Reporting Standard
applicable in ihe UK and Republic of Ireland, Iunited Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements..
give a true and fair wew of the state of the group's and the parent charitable companys af fairs as at
31 March 2024 and of its incoming resources and application of resources. including it5 income and
expenditure for the year then ended-
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice.
have been prepared in accordance with the requirernents of the Companies Act 2006.
Ba515 for opinlon
We conducted our audit in accordance wlih International Standard5 on Auditing IUKI IISAS ILtKII and
applicable law. Our responsibilities under those standards are further described in the Auditors.
responsibilitie5 for the audit of the financial staternents section of our report. We are independent of the
group in accordance with the ethical requTrements that are relevant to our audit of the financial statements
in the UK, including the Financial Reporting Council s Ethical Standard, and we have fulfilled our other ethical
responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained
is sufficient and appropriate to prowde a basis for our opinion.
Conclusions relating to going concern
We have nothing to report in respect of the following rnatters in relation to which the ISAS IUKI require us
to report lo you where..
the trustees. use of the going concern basis of accounting in the preparation of the flnancial statements
15 riot appropriate,. or
the trustees have not disclosed in the financial statements any identTfied material uncertainties that
may cast significant doubt about the groups or the parent charitable company's ability to continue to adopt
the going concern basis of accounting for a period of at least twelve month5 from the date when the financial
statements are authorised for issue.
Other information
The trustees are responsible for the other information. The other information comprises the informat?on
included in the trustees, annual rerx)rl, including the strategic report, other than the financial statements
and our audilor's report thereon.
Our opinion on the financial statements does not cover the other information and, except to the extent
otheNi5e explicitly stated in our report, we do not express any form of a55urance conclusion thereon.
12

AGE UK RICHMOND UPON THAMES
INDEPENDEKf AUDITORS, REPORT TO
THE MEMBERS OF AGE UK RICHMOND UPON THAMES
Year Ended 31 March 2024
In connection with our audit of the financial statements, our responsibilTty is to read the other information
and, in doing so, consider whether the other information is materially inconsistent with the financial
statements, or our knowledge obtained in the audit or otheM5e appears to be rnaterially misstated. If we
identify such rnaterial inconsT5tencies or apparent material misstatements, we are required to determine
whether there is a material misstatement in the financial staternents or a material misstatement of the other
information. If, based on the work we have performed, we conclude that there is a material misstatement
of this other inforrnation, we are required to report that fact. We have nothing to report in this regard.
OpTnion on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit=
the information given in the trustees, annual report, including the strategic report for the financial
year for which the financial statements are prepared is consistent with the financial statements.
the trustees. annual report, including the strategic report has been prepared in accordance with
applicable legal requirements.
Matters on which we are required to report by exception
In the light of our knowledge and ullderstanding of the group and the parent charitable company and their
environment obtained in the course of the audit, we have not identified material misstatements in the
trustee5 annual report, including the strategic report.
We have nothing to report in respect of the followng matters in relation to which the Companies Act 2006
requires us to report to you if, in our opinion..
adequate accounting records have not been kept by the parent charitable company, or returns
adequate for our audit have not been received from branches not wsited by us,. or
the parent charitable company financial statement5 are not in agreement with the accounting records
and retums. or
certain disclosures of trustees. rernuneration specified by law are not made., or
we have not received all the information and explanations we require for our audit.
Responslbilities of trustees
As explained more fully in the tru5tees' responsibilities slatement set out in the trustees, annual report, the
trustees (who are also the directors of the parent charitable company for the purposes of company lawl are
responsible for the preparation of the financial staternent5 and for being satisfied that they give a true and
fair view, and for such internal control as the trustee5 determine is necessary to enable the preparation of
financial statetnents that are f ree from material mi5Stalement, whether due to f raud or error.
In preparing the financial statements, the trLtstees are responsible for assessing the group'5 and the parent
charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to
going concern and using the going concern basis of accounting unless the trustees either intend to liquidate
the group or the parent charttable company or to cease operations, or have no realistic alternative but to
do so.
13

AGE UK RICHMOND UPON THAMES
INDEPENDENT AUDITORS, REPORT TO
THE MEMBERS OF AGE UK RICHMOND UPON THAMES
Year Ended 31 March 2024
Auditors. responslbilities for the audit of the financial statement5
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are
free frorn material misstatement, whether due to fraud or error, and to issue an auditor5, report that includes
our opinion. Reasonable assurance is a high level of assurance but Is not a guarantee that an audit conducted
in accordance with ISAS IUKI will always detect a material misstatement when it exists. Mi55tatements can
arise from fraud or error and are considered material if, individually or in the aggregate, they could
reasonably be expected to influence the economic decisions of user5 taken on the basi5 of these financial
statement5.
We communicate with those charged wrth governance regarding, among other matter5, the planned scope
and timing of the audit and significant audit findings, including any significant deficiencies in internal
control that we identify during the aLSdit.
We identify and assess risks of material misstatement of the financial statements, whether due to fraud or
error, and then design and perform audit procedure5 responsive to those risk5, including obtaining audit
evidence that is sufficient and appropriate to provide a basis for our opinion.
In identifwng and assessing risks of material misstatement in respect of irregularitie5, including fraud and
non-cornpliance with laws and regulations, we considered the following:
the nature of the industry and sector, control environment and the group and parent charities
activities.
results of our enquiries of rnanagement about their own identification and assessment of the risks of
irregularities-
any matter5 we identified having obtained and rewewed the gn)up5 and parent charitable company's
documentation of their policies and procedures relating to-
identifwng, evaluating and complying with laws and regulations and whether they were aware of any
instances of non-compliance.,
detecting and responding to the risks of fraud and whether they have knowledge of any actual,
suspected or alleged fraud.
the internal controls established to mitigate risks of fraud or non-cornpliance with laws and
regulations,.
the matter5 discussed among the audit engagement teatn regarding how and where f raud might occur
in the financial statements and any rx)tential indicators of fraud.
As a result of these procedures, we considered the opportunitie5 and incentives that may exist within the
organisation for fraud. In common with all audits we are also required to perform specific procedures to
respond to the risk of rnanagement override.
We also obtained an understandTng of the legal and regulatory framework that the parent charitable company
operates in. The key laws and regulations we considered in this context included the Charities Act 2011, UK
Companies Act and tax legislation.
In addition we considered provisions of other laws and regulatlOf75 that do not have a direct effect on the
f?nancial statements but compliance with which may be fundamental to the group and parent charitable
company5 ability to operate or to avoid a material penalty.
A5 a result of performing the above, we did not identify ary key matters related to the potential risk of fraud
or non-compliance wth laws alld regulation5.
14

AGE UK RICHMOND UPON THAMES
INDEPENDENT AUDITORS. REPORT TO
THE MEMBERS OF AGE UK RICHMOND UPON THAMES
Year Ended 31 March 2024
Our procedure5 to respond to risks identified included the follo￿ng-
reviewing the financial statement disclosure5 and testing to supporting documentation to assess
compliance with provision of relevant law5 and regulatlOll5 described as having a direct effect on the financial
statements,.
enquiring of management concerning actual and px)tential litigation and claims.
performing analytical procedures to identify any unusual or unexpected relationships that may indicate
risks of material rnisstatement due to fraud-
reviewing minutes of meetings of those charged with governance, reviewing intemal rewrts, and
in addressing the risk of f raud through management override of controls, testing the appropriateness
of journal entries and other ad ju5tments, a55e55ing whether the judgements made in rnaking accounting
estimates are indicative of a potential bias and evaluating the business rationale for any significant
transaction5 that are unusual or outside the nomial course of business.
We a150 communicated relevant identified laws and regulation5 and potential fraud risk5 to all engagement
team members and remained alert to any indication of fraud or non.cotnpliance with laws and regulations
throughout the audit.
A further description of our responsibilities for the audit of the financial statements is located on the
Financial Reporting Council's website at: www.frc.org.uklauditorsresponsibilities. Thi5 description forms
part of our auditor'5 report.
Use of our report
This report is made solely to the charitable company's members, a5 a body, in accordance wth Chapter 3 of
Part 16 of the Companie5 Act 2006. Our aud?t work has been undertaken so that we rnight state to the
charitable tornpany's members those rnatters we are required to state to them in an auditors, report and for
no other purpose. To the fullest extent perrnitted by law, we do not accept or assurne responsibility to
anyone other than the charitable company and the charitable company's members a5 a body, for our audit
work, for this report, or for the opinions we have forrned.
Jonathan
skew, FCA I
for and on behalf of H
Statutory Auditor
Chartered Accountants
Fourth Floor, Tuition House
27137 St George'5 Road
London
SW19 4EU
statutory auditor)
y Fowler LLP
18 November 2024
15

AGE UK RICHMOND UPON THAMES
CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES
lincluding consolidated income and expenditure account)
Year ended 31 March 2024
Unrestricted Restricted
Funds
Funds
Total Funds
2024
Total Funds
2023
Note
Income
Donations and memberships
Commercial trading activitie5
Incoffle from charitable activities
Snvestment income - bank interest
50,424
65,203
435,442
20,093
50,424
65,203
2,211,979
20,093
43,404
57,791
1,990,755
5,715
1,776,537
Total Income
571,162
1,776,537
2,347,699
2,097,665
Expenditure
Raising funds
Commercial trading activities
Expenditure on charitable activities
(921)
{89,841)
1298,128) 11,782,142)
1921)
{3,234)
{89,841)
170,064)
2,080,270) 11,919,254)
Total Expenditure
1388,890) 11,782,142)
12,171,032) 11,992,552)
Net income l (expenditure) for the
year
182,272
15,605)
176,667
105,113
Transfers between funds
19120
15,605)
5,605
Net movement in funds for the year
176,667
176,667
105,113
Reconciliation of fund5
Total funds brought forward
722,184
722,184
617,071
Total funds carried forward
898,851
898,851
722,184
The Statement of Financial ACtI￿tieS includes all gains and losses recognised in the year and therefore a statement
of total recognised gains and losses has not been prepared. All income and expenditure derive from continuing
activities. The comparative statement of Financial Activities is shown in note 24.
The note5 on prJyes 19 to 39 form part of these finoncial Statements.
-16-

AGE UK RICHMOND UPON THAMES
CONSOLIDATED BALANCE SHEEr
Year ended 31 March 2024
The Group
The Charity
2024
2023
2024
2023
Note
Fixed Assets
Tangible assets
Investments
13
15,313
15
15,313
Current Assets
Stock
Debtors
14
5,501
611,133
1,254,382
3,050
250,997
1,027,545
173,548
1,086,904
257,245
755,171
Cash at bank and in hand
1,871,016
1,281,592
1,260,452
1,012,416
Current Liabilities
Creditors: Amounts falling due within
one year
18
1987,478)
1559,4101
{412,9441
1359,648)
Net Current Assets
883,538
722,182
847, 508
652,768
Total Assets Less Current Liabilities
& Total Net Assets
898,851
722,184
847,510
652,772
The Funds of the Charity:
Unrestricted income funds
19
898,851
722,184
847,510
652,772
Restricted income funds
20
Total Charity Funds
898,851
722,184
847,510
652,772
The trustees have prepared groLJP accounts in accordance with section 398 of the Companies Act 2Ch36 and section
138 of the Charities Act 2011. These accounts are prepared in accordance with the special provisions of Part 15 of
the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act
2C(J6 and are circulated to members of the company.
They were approved by the Board of Trustees on 2nd September 2024 and signed on their behalf by:
OGLJ-L L_
Kate James
Chair
David King
TreasLArer
The notes on pages 19 to 39 form port of these financial statements.
17-

AGE UK RICHMOND UPON THAMES
CONSOLIDATED STATEMENT OF CASH FLOWS
Year ended 31 March 2024
The Group
2024
The Group
2023
Note
Cash f lows from operating activities
Net movement in funds for the year
add:
depreaation charge
less:
Interest received
Gain on sale of tangible fixed asset
other adjustments:
lincreasel I decrease in stocks
lincreasel in debtors
increase in creditors
176,667
105,113
13
3,090
120,0931
800
(5,715)
14
(2,4511
(360,1341
428,068
38
155,241)
{147,735)
17
18
49,280
(208,653)
Net cash flows from operating activities
225,947
1103.540)
Cash flows f rom investing activities
Interest received
Sale of tangible fixed asset
Purchase of tangible fixed assets
20,093
5,715
13
119,2031
Net cash flows from investing activities
890
5,715
Cash flows from financing activities
Net cash flows from financing activities
Increase l (decrease) in cash and cash
equivalents in the year
226,837
197,8251
Cash and cash equivalents
at the beginning of the year
1,027,545
1,125,370
Cash and cash equivalents
at the end of the year
1,254,382
1,027,545
The notes on poyes 19 to 39 form part of these financial statements.
-18-

AGE UK RICHMOND UPON THAMES
Note5 on the Financial Statements
Year ended 31 March 2024
Accounting policies
The Charity is a company limited by guarantee registered in England & Wales and has no share capital. The charitls
registered office address is The White House, 45 The Avenue, Hampton, Richmond Upon Thames, TW12 3RN. Its
registered company number is 4116911 and its charity number is 1084211.
In the event of the Charity being wound up, the liability in respect of the guarantee 15 limited to £1 per member of
the Charity. At 31 March 2024 the company had 9 members 12023 - 11 members). During the year the Charity's
constitution was amended to reflect the class of individuals to be known as members is now simply the charity's
trustees.
The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation
of the financial statements are as follows-
a) Basis of preparation
These financial statements were prepared in accordance ￿th Accounting and Reporting by Charities: Statement of
Recommended Practice applicable to charities preparing their accounts in accordance with the Financial reporting
Standard5 applicable in the UK and Republic of Ireland (FR5 102), effective 1 January 2019. Charities SORP (FRS
1021, and the Companies Act 2006.
The parent company, Age UK Richmond, also known as "the Charity" 15 included in the consolidated financial
statements, and is considered to be a qUalif￿n9 entity in that it meets the definition of a public benefit entity under
FRS 102. The following exemptions available under FRS 102 in respect of certain disclosure requirements for the
parent company financial statements have been applied:
No separate parent company Cash Flow Statement with related notes is included.
The company has taken advantage of exemption, under the terms of Financial ReportTng Standard 102, not to
disc105e related party transactions with wholly owned subsidiarie5 Within the group.
Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the
relevant accounting policy notes.
b) Preparation of the occounts on a going concern basis
The trustee5 are satisifed that the Group is a going concem and that these accounts should be prepared on that
basis. WTth the continuing uncertain economic outlook the trustees and C.E.O. remaTn in regular contact with our
sponsoring local authorities and grant funders to secure their ongoing financial support.
Against this background the Group reported a cash inflow of £226,837 for the year12023 £97,825) and a cash inflow
of £331,733 12023 £192,918) for the Charity alone. The Charity also has unrestricted funds totalling £847,51012023
£652,772).
The trustee5 have considered the level of funds held and the expected level of income and expenditure for 12
months following the approval of these financial statements. The budgeted income and expenditure is sufficient
with the existing level of reserves for the Charity to be able to continue as a going concern.
19-

AGE UK RICHMOND UPON THAMES
Note5 on the Financial Statements
Year ended 31 March 2024
Accounting policies cont.
c) Group financial statetnent5 1 ba515 of consolidation
These financial statements consolidate the results of the Charity and its wholly owned subsidiarie5, Age UK
Richmond Handyperson Semce Ltd IAUK HPS) and Age UK Richmond Services Ltd (AUK RSL), on a line by line basis.
A separate Statetnent of Financial Activities and Income and Expenditure Account for the Charity has not been
presented because the Charity has taken advantage of the exemption afforded by section 408131 of the Companie5
Act 2006.
d) Income
Income is recognised in the SOFA when the Charity has entitlement to the funds, any perfomiance conditions
attached to the income have been met, it 15 probable that the income will be received and the amount can be
measured reliably.
Grants receivable are recognised in the SOFA for the period which the Charity becomes entitled to the income.
Grants received that have restrictions on entitlement relating to services that have not yet been del7vered are
treated as deferred income at the balance sheet date (see note 191. Grants received without any restriction on
entitlement are recognised in full upon award.
For legacies, entitlement is taken a5 the earlier of the date on which either: the Charity is aware that probate has
been granted, the estate ha5 been finalised and notification has been made by the executor{51 to the Charity that a
distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in
part, is only considered probable when the amount can be measured reliably and the Charity has been notified of
the executor's intention to make a distribution. Where legacies have been notified to the Charity, or the Charity is
aware of the grantTng of probate, and the criteria for income recognition have been met, then the legacy is treated
as a contingent asset and disclosed if material.
Income from the provision of help at home services and community service actiwties is recognised as earned when
the related sermces are provided.
Membership subscriptions are recognised as income over the period in which membership benefits accrue. All
subscriptions run to 31 March with rates reduc7ng for membership5 less than 1 year.
e) Donoted services ond facilities
Donated profe55ional services and donated facilities are recognised as income when the Charity has control over the
item, any conditions associated wth the donated item have been met, the receipt of economic benefit form the use
by the Charity of the item is probable and that economic benefit can be measured reliably. In accordance wth the
Charities SORP IFRS 102), the general volunteer time of our team of volunteers is not recogni5ed. Refer to the
Trustees, Annual Report for more information about their contribution to the work of the Charity.
On receipt, donated professional services and donated facilities are recognised on the basis of the value of the gift
to the Charity which is the amount the Charity would have been willing to pay to obtain Services or facilities of
equivalent economic benefit in the open market. a corresponding amount is then recogni5ed in expenditure in the
period of receipt.
-20-

AGE UK RICHMOND UPON THAMES
Notes on the Financlal Statements
Year ended 31 March 2024
Accounting policle5 - cont.
f) Interest receivable
Interest on fund5 held on dep051t 15 included when receivable and the amount can be measured reliably by the
Charity. thTS 15 normally upon notification of the interest paid or payable by the bank or financial institution. All of
the group'5 investment income arises from money held in interest bearing deposit accounts regulated by the
Prudential Regulation Authority and covered by the Government's Financial Services Compensation Scheme IFSCSI.
g) Fund occountins
Unrestricted funds are available to spend on activities that further any of the purposes of the Charity. Designated
funds are unrestricted funds of the Charity which the trustee5 have decided at their discretion to set aside to use for
a Specific purpose. See Note 19 for more information. Restricted funds are donations or grants which the donor has
specified are to be solely used for a particular area of the Charitys work or for a specific project being undertaken
by the Charity. See Note 20121 for More information.
h) Expenditure and irrecoveroble VA T
Expendlture is recognised once there is a legal or constructive obligation to make a payment to a thTrd party, it is
probable that settlement wll be required and the amount of the obligation can be measured reliably. Expenditure
15 classified under the followng headings:
Costs of raising funds comprise organising community fundraising and developing major donor relationship5.
Costs of commercial trading actiwties comprise costs associated with our handyperson service.
Expenditure on charitable actiwties includes the costs of running our social & wellbeing centres; our GoLocal
contracts; Nightingale contract. Information & adwce Service and our community services.
Other expenditure, where disclosed, represents those items not falling into any other heading.
Irrecoverable VAT is charged a5 a cost against the activity for which the expenditure was incurred. The Group is VAT
registered and expenditure in both trading subsidiaries is shown net of VAT.
i) Allocation of support costs
Support Costs are those functions that assist the work of the Charity but do not directly undertake charitable
activities. Support costs include back office costs, finance, personnel, payroll and governance costs which support
the Charity programmes and actiwties. These costs have been allocated between the cost of raising funds and
expenditure on charitable activitie5. The basis on which support costs have been allocated are set out in note 9 to
the account5.
j) Governonce costs
Governance costs include the costs of compliance wth constitutional and statutory requirements, external aud7t,
and the costs of legal advice and insurance for the trustees.
k) Operotins leoses
Operating leases are where substantially all of the benefits and risks of ownership remain with the lessor. Rentals
payable under operating lease5 are charged to the SOFA as incurred on a straight line basis over the term of the
lease, or the period to the next rent review.
-21-

AGE UK RICHMOND UPON THAMES
Notes on the Financial Staternents
Year ended 31 March 2024
Accounting policies - cont.
1) Significant accounting judgement5 and estimates
In preparing these financial statements management has made judgements, estimates and assumptions that affect
the application of the charity's accounting policies and Lhe reported assets, liabilities, income and expenditure and
the disclosures made in the financial statements. Estimates and judgements are continually evaluated and are
based on historical experience and other factors. including expectations of future events that are believed to be
reasonable under the circumstances.
m) Tonsible fixed assets
Individual fixed assets costing £1,000 or more are capitalised at C05t and are depreciated over their estimated useful
economic lives on the following basis:
Asset category
Motor vehicles
Plant & equipment -
Annual rate
33% reducing balance
25% straight line
n) Stock
Stock is included at the lower of cost or net reali5able value. Donated items of stock are recognised at fair value
which is the amount the Charity would have been willing to pay for the Ttems on the open market.
o) Debtors
Trade and other debtors are recognised at the settlement amount due after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trade discount due.
p) Cosh at bank Gnd in hand
Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of six months
or less from the date of acquisition or opening of the deposit or similar account.
q) Creditor5 and provisions
Creditors and provisions are recognised where the Charity has a present obligation resulting from a past event that
will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be
measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after
allowTng for any trade discount due. Deferred Income represents grant income that relates to the next financial
year. Accruals represent an estimate of costs incurred, sometimes over several years for which the charity has not
yet been invoiced.
-22-

AGE UK RICHMOND UPON THAMES
Notes on the Financial Statements
Year ended 31 March 2024
Accounting policies - cont.
r) Financial instruments
The Charity only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic
financial instruments are initially recognTsed at transaction value and subsequently measured at their settlement
value with the exception of bank loan5 which are subsequently measured at amortised cost using the effective
interest rate. The Charity does not have any bank loans.
s) Pensions
The Charity operates a defTned contribution group personal pension plan with Scottish Widow5 which is available to
all employees. The scheme was originally wth Zurich Assurance and the scheme a55ets, following legal approval by
the Courts, are transferred to Scottish Widows. Employees joining the scheme contract directly with the insurance
company. The Charity contributes 5% of earnings to the scheme and acts as agent in collecting and paying over
employee pension contributions. The assets of the scheme are held separately from those of the Charity and the
annual contributions are charged to the Statement of Financial Activities. Differences between contributions
payable in the year and contributions actually paid are shown as accruals in the balance sheet.
t) Corporation tox
The Charity is considered to meet the definition of a charitable company for UK corporation tax purposes.
Accordinglyj the Charity is exempt from tax on income and gains falling wthin section 505 of the Taxes Act 1988 or
Section 252 of the Taxation of Chargeable Galns Act 1992 as any surplus Tncome and gains are applied for charitable
purposes. The charitys trading subsidiary companies pay available profits to the Charity by gift aid donation. Their
charge to corporation tax in the year is £nil. 12023 - £nil. I
2) Financial performance of the charity
The con501idated statement of financial activities includes the results of the Charity's wholly owned subsidiaries, Age
UK Haridyperson Service Ltd and Age UK Richmond Services Ltd.
Age UK Handyperson Service Ltd provides home services to the people of Richmond and Age UK Richmond Services
Ltd provides service5 to the people of Richmond under the council's Community Independent Living Service initiative.
Both of these contracts are with the London Borough of Richmond Upon Thames and are operated through trading
subsidiaries for legal and commercial reasons.
The summary financial performance of the Charity alone stated overleaf is:
-23-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
21 Financial performance of the charity - cont.
The Charity
2023
2024
Income
973,587
837,299
Gift aid from subsidiary company
Age UK Richmond Handyperson Service Ltd
Age UK Richmond Services Ltd
1.294
68,118
1,042,999
1848,261)
2,478
86,024
925,801
{801,5981
Expenditure on charitable activities
Net income for the year
194,738
124,203
Total funds brought forward
652,772
528,569
Total funds carried forward
847,510
652,772
Represented by:
Unrestricted income funds
Restricted income funds
847,510
652,772
847,510
652,772
Unrestricted
Funds
3. Income from donations & memberships
Total Funds
Total Funds
2024
2024
2023
Donations
Nightingale
Community services
Head office
981
5,972
20,574
981
5,972
20,574
307
5,903
15,795
Total donations
Membership subscriptions - social centres
27,527
22,897
50,424
27,527
22,897
50,424
22,005
21,399
43,404
In accordance with the Charities SORP (FRS 102), the general volunteer time of our team of volunteers is not
recogni5ed. Refer to the Trustees. Annual Report for more infomiation about theTr contribution to the work of the
Charity.
24-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
4. Income from commercial trading activities
Age UK Richmond Handyperson Service Ltd, a Company registered in England and Wale5, Wlth Company registration
number 08150786 and registered office address The White House, 45 The Avenue, Hampton, Richmond Upon
Thames, TW12 3RN, is a wholly owned subsidiary of Age UK Richmond Upon Thames which own5 100% of the ordinary
shares of the Company.
The Company provided home services throughout the borough. A summary of its trading results, excluding
transactions within the group, is shown below for the year ended 31 March 2024.
Gift Aid payments are treated as a distribution from the subsidiary to the charity and as such are only recognised
when there TS a legal obligation to make the payment. The gift aid payment was made after the year end and 50 IS
not recognised in either of these consolidated financial statements or the financial statements of the subsidiary.
Year Ended
Year Ended
31 March
31 March
2024
2023
Help at hotne services
Grant funding
65,203
31,621
57,791
13,567
Total turnover
Cost of sales and administrative costs
96,824
189,841)
71,358
(70,0641
Net profit
Amount gift aided to charity
6,983
11,294)
1,294
12,4781
Amount retained in subsidiary
5,689
11,1841
The assets and liabilitie5 of Age UK Handyperson Service Ltd were:
Current assets
Current liabilities
8,950
11,966)
25,851
124,556)
Total net assets
6,984
1,295
Share capital
Reserve5
6,983
1,294
Total Capital and Reserve5
6,984
1,295
-25-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
5. Income from charitable activities
Unrestricted
Restricted
Funds
Funds
2024
Total Funds
2024
Total Funds
2023
2024
Information & advice
Nightingale project
Community service5
Help at home servTces
90,347
5,000
176,175
163,920
171,456
188,018
1,325,071
91,992
261,803
193,018
1,501,246
255,912
244,426
133,650
1,395,140
217,539
435,442
1,776,537
2,211,979
1,990,755
Unrestricted
Restricted
Funds
Breakdown by category
Funds
Total Fund5
2024
Total Funds
2024
2024
2023
Informotion & advice
LBRUT - Home maintenance contract
LBRUT - Cost of living grant
LBRUT - commissioning {RTchmond AID)
AGE UK National
Richmond Parish Lands Chartty
Hampton Fund Charity
The Barnes Fund
Emanuel Hospital Foundation
The GC Gibson Charitable Trust
6,540
6,540
38,665
39,600
58,616
4,300
64,200
3,134
12,500
4,000
6,540
9,667
37,440
10,000
22.420
64,200
1,567
4,792
3,000
38,665
39,600
48,616
10,000
4,300
64.200
3,134
12,500
4,000
Total grant & contract income
Activities irFcome
60,099
248
171,456
231,555
248
159,626
589
Legacy income
30,000
30,000
84,211
90,347
171 ,456
261,803
244,426
-26-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
5. Income from charitable activities - cont.
Unrestricted
Funds
Restricted
Funds
Total Funds
Total Funds
2023
2024
2024
2024
Niyhtinsale project
Richmond Parish Land5 Charity
The Barnes Fund
Better Care Fund
3,000
2,000
3,000
2,000
188,018
3,000
1,000
129,650
188,018
5,000
188,018
193,018
133,650
Community services
LBRUT Digital inclusion
LBRUT - Dementia friendly Richmond
LBRUT - CiLS contract
NHS Mental Health peer support
Hampton Fund Charity
Age UK National
Richmond Parish Lands Charity
Emanuel Hospital Foundation
The GC Gibson Charitable Trust
The Barnes Fund
47,900
27,560
1,193,571
49,603
47,900
27,560
1,193,571
49,603
61,800
26,000
1.124,735
5,000
45,063
8,600
1,667
5,000
2,567
38,716
4,740
6,437
45,153
4,740
5,133
5,133
Total grant & contract income
Lettings income
FiSH Neighbourhood Care
ActTVities income
48,589
15,340
1,617
110,629
1,325,071
1,373,660
15,340
1,617
110,629
1,280.432
17,510
1,248
95,950
176,175
1,325.071
1,501,246
1,395,140
Help at home seryices
Housekeeping service5
LBRUT - Home maintenance contract
Richmond Parish Lands Charity
Hampton Fund Charity
Barne5 Workhouse Fund
147,787
147,787
77,242
11,000
14,750
5,133
116,472
72,500
11,000
15,000
2,567
77,242
11,000
14,750
5,133
163,92¢Y
91.992
255,912
217,539
27-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
6. Expenditure on charitable activities
Unrestricted
Fund5
Restricted
Funds
Total Funds
Total Funds
2024
2024
2024
2023
Note
Information & advice
Nightingale project
Community services
Help at home services
Support costs
Governance costs
3,854
1.015
250,520
12,661
15,835
14,243
151,916
188,018
1,191,965
91,992
154,197
4,054
155,770
189,033
1,442,485
104,653
170,032
18,297
144,083
145,808
1,327,384
107,529
178,290
16,160
298,128
1,782,142
2,080,270
1,919,254
7. Analysi5 of total expenditure
Total Funds
Total Funds
2024
2023
Salary, Nl & pensions
Recruitment, training, travel & volunteering
Premises costs
Office expenses
General Insurances
PublTaty & promotions
Activity expenditure
Depreciation
Community Services partner costs
Governance costs
10
907,384
31,728
154,197
44,997
4,092
8.302
164,852
3,090
834,093
18,297
818,230
27,266
154,202
47,544
4,043
7,282
149,839
767,986
16,160
2,171,032
1,992,552
-28-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
8. Support costs
2024
Total
2023
Total
Office
Premises
Information & advice
Nightingale project
Comtnunity services
Help at home serwces
5,958
799
8,435
643
24,031
29.989
799
138,601
643
6,446
762
170,376
706
130,166
15,835
154,197
170,032
178,290
Cost allocation includes an element of judgement. Costs are allocated directly where possible and allocations have
been calculated on a consistent basis year on year. Premises costs are allocated on the basis of head count and
office expenses are on the basi5 of estimated time spent.
9. Governance costs
Unrestricted
Funds
Restricted
Funds
Total Funds
2024
Total Funds
2023
2024
2024
AGM & governance meeting5
Audit fee5
Other non audit services
Legal & professional fees
1,975
8,050
3,250
2,885
10,993
3,250
10,993
3.250
4,054
4,054
14,243
4,054
18,297
16,160
10. Staff costs and staff numbers
All staff are employed by the Charity although there are a number of staff who provided support to both the
charitable and trading activities of the Group. The salaries of these staff are recharged to the relevant part of the
group in proportion to the amount of time Spent on work to support that part of the group. This is formalised in a
cost sharing agreement between the Charity and the trading subsidiary.
Total staff costs were a5 follows-
2024
2023
Wages and salaries
SocTal security costs
Pension costs
791,732
53,938
61,714
711,927
50,433
55,870
907,384
818,230
-29-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
10. Staff costs and staff numbers - cont.
Particulars of employees:
The average number of employees during the year on a head count basis wa5 52 (2023 - 47).
The average number of employees during the year, calculated on the basis of
full-time equivalents. was as follows:
2024
2023
Information & advice
Community services
Help at home services
Nightingale project
33
22
Key Management personnel for the Group are the senior management team totalling 2 employees. Remuneration and
employer NIC'S & pension costs (total emoluments) amounted to £124,80012023 - £156,026). One employee received
emoluments of more than £60,000 during the year. {2023 - None).
-30-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
11. subsidiary undertaking5
During the year the Age UK Richmond Upon Thames Group carried out activities through two wholly owned trading
subsidiaries.
Details of Age UK Richmond Handyperson Service Ltd and its results are disclosed in note 4 to the financial
Statements.
Age UK Richmond services Ltd, a Company registered in England and Wales, with Company registration number
08809742 and registered office address The White House, 45 The Avenue, Hampton, Richmond Upon Thames, TW12
3RN, is a wholly owned subsidiary of Age UK Richmond Upon Thames which owns 100% of the ordinary shares of the
Company. A summary of its results is shown below for the year ended 31 March 2024. Surpluses generated are
transferred to the charity {parent company) by way of gift aid donation.
Year Ended
31 March
2024
Year Ended
31 March
2023
Turnover
1,194,286
1,125,027
11,149,928) (1 ,056,909)
Cost of sales and administrative costs
Net operating profit
Amount gift aided ta charity
Amount retained in subsidiary
44,358
(68,118)
123,7601
68,118
186,024)
117,906)
The assets and liabilities of Age UK Richmond Service5 Ltd were:
Current assets
Current liabilities
675,353
630,993)
44,360
243,325
1175,2051
68,120
Total net assets
Share capital
Reserves
44,359
68,119
Total Capital and Reserves
44,360
68.120
12. Net incorne / (expenditure) for the year
2024
2023
Thi5 TS stated after charging:
OperatTng lease rentals - land & buildings
Auditors, remuneration:
Audit of these financial statements
Audit of subsidiary companies
112,235
111,735
6.300
5,000
6,300
5,000
31-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
13. Tangible fixed asset5
Motor
Vehicles
2023
Total
The Group
Equipment
Total
Cost
At 1 April 2023
Additlons
Disposals
60,324
19,957
19,203
119,9571
80,281
19,203
(19,957)
80,281
At 31 March 2024
60,324
19,203
79,527
80,281
Depreciation
At 1 April 2023
Charge for the year
Released on disposal
60,324
19,957
3,890
{19,957)
80,281
3,890
(19,9571
80,281
At 31 March 2024
60,324
3,890
64,214
80,281
Net book value
At 31 March 2024
15,313
15,313
At 31 March 2023
Motor
2023
The Charity
Equipment
Vehicles
Total
Total
Cost
At 1 April 2023
Disposals
60,324
11,294
111,294)
71,618
(11,294)
71,618
At 31 March 2024
60,324
60,324
71,618
Depreciation
At 1 April 2023
Released on disposal
60,324
11,294
111,2941
71,618
(11,294)
71,618
At 31 March 2024
60,324
60.324
71,618
Net book value
At 31 March 2024
At 31 March 2023
-32-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
14. Stock
The Group
2023
The Charity
2024
2024
2023
Stock for resale
5,501
3,050
15. Investments
The Charity has a fixed asset investment in Acrute Limited (UK registered company No. 5687989) - 100% owned. The
trade of the company was transferred to the Charity several years ago and the subsidiary has been dormant ever
since. The company was struck off the register at Companie5 House and the nett assets transferred to the charity.
2024
2023
Cost
At 31 March 2024 and at 31 March 2023
Analysis of investment in Subsidiary undertaking
2024
2023
Shares in group undertaking
Acrute Ltd
2024
2023
Aggregate capital and reserves
Acrute Ltd
1,804
Profitl11055) for the year
Acrute Ltd
16. Trustee emoluments & related party transactions
The trustees received no remuneration for their services to the Charity. The trustee5 recelved no reimbursed
expenses for their duties as a Director/Trustee.
Indemnity insurance is provided for trustees as part of our combined business insurance policy.
No trustee or other person related to the Charity had any personal interest in any contract or transaction entered
into by the Charity during the year (2023 - £ nil).
No trustee made any donations during the year as part of our fundraising efforts12023 £270).
-33-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
17. Debtors
The Group
2023
The Charity
2024
2024
2023
Trade debtor5
Amounts owed by group undertakings
Prepayments & accrued income
Deferred costs
462,593
38,553
87,117
85,731
700
46,954
137,570
72,721
700
147,840
72,721
139,723
611,133
250,997
173,548
257,245
18. Creditors: amounts falling due within one year
The Group
2023
The Charity
2024
2024
2023
Trade creditors
Amounts owed to group undertakings
Taxation and social security
Deferred income
Accruals & other creditors
221,391
213,802
54,738
58,416
11,976
128,650
159,164
63,262
75,191
439,495
251,401
20,434
131,276
193,898
21,264
108,476
166,646
987.478
559.410
412,944
359,648
Analysis of movement of deferred Income
Balance at
1 April 2023
Balance at
31 March 2024
Receipts
Utilised
Better Care Fund
Age UK National
Barnes Workhouse Fund
London Borough Richmond Upon Thames
The GC Gibson Charitable Trust
Emanuel H05Pltal Foundation
Richmond Parish Lands
Hampton Fund
64,000
18,337
7,701
14,688
215,018
78,253
15,400
1,684,945
4,000
12,500
45,480
75,200
(188,018)
{103,769)
115,4001
{1,396,8991
14,000)
112,5001
123,0401
178,9501
91,000
17.179)
7,701
302,734
22,440
3,750
The Chority
London Borough Richmond Upon Thames
The Group
108,476
22,800
2,130,796
83,782
11,822,576)
{83,7821
416,696
22,800
131,276
2,214,578
11,906,358)
439,496
-34-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
19. Analysis of movement in unrestricted income funds
Unrestricted funds are available to spend on activitie5 that further any of the purposes of the Charity.
The Group
The Charity
2023
2024
2024
2023
Balance at 1 April 2023
Income
Expenditure
Transfers
722,184
571,162
1388,890)
15,605)
617,071
485.858
{376,150)
{4,595)
652,772
640,574
1440,231)
15.605)
528,569
574,360
{445,562)
14,595)
Balance at 31 March 2024
898,851
722,184
847,510
652,772
20. Analysis of movement in restricted income funds - the Group
Restricted funds are donations or grants which the donor has specified are to be solely used for a particular area of
the Charity's work or for a specific project being undertaken by the Charity. The Charity has the following restricted
funds.
Information, advice & advocacy: This fund is for our work w7th older people who need information, advice and
advocacy assistance including benefits and recovery from health issues.
Community services: This fund is for the work of outreach and operating our social centres for older people in
Richmond upon Thames.
Handyperson Scheme: This fund is for the work in providing handyperson services available to older, disabled or
vulnerable residents of Richmond upon Thames.
Nightingale project: This fund provides support to older people resident in RTchmond upon Thames following
discharge from hospital.
Balance at
1 April 2023
Balance at
31 March 2024
Income
Expenditure
Transfers
Information & adwce
Nightingale Project
Community services
Help at home services
171,456
188,018
1,325,071
91,992
(175,9471
{188,0181
(1,322,131)
196,046)
4,491
12,940)
4,054
1,776,537
(1,782,142)
5,605
Deficiencies on various restricted funds has been made good from unrestricted funds where the restricted fund have
overspent during the year.
-35-

AGE UK RICHMQND UPQN THAME5
Note5 to the Financial Statement5
Year ended 31 March 2024
21. Analy51s of movement in restricted income funds - the Charity
Balance at
1 April 2023
Balance at
31 March 2024
Income
Expenditure
Transfers
Information & advice
Nightingale Project
Community services
Help at home services
171,456
188,018
130,785
14,750
(175,9471
{188,0181
1104,085)
114,7501
4,491
12,9401
23,760
l.W ILI
22.Fund5 di5per5ed a5 an Agent
The Charity acts on behalf of two charities. Richmond Parish Lands Charity (RPLC) & The Richmond Charities in
making small grant5 to individuals resident in the borough who are in need, suffering hardship or distress. The
Charity holds these monies as agent for the two charities.
During the year £13,000 (2023 - £3,000) was received from The Richmond Charities and £2,700 12023 - £8,000) was
received from RPLC and £14,965 (2023 - £8,598) was paid out to 66 (2023 - 581 individuals with no grant exceeding
£300. These grant5 do not pass through the Statement of Financial Activities.
At 31 March 2024 £8,15312023 £2,318) was held on behalf of The Richmond Charities and £3.228 {2023 - £8,328)
was held on behalf of RPLC.
23. Analysis of net assets between funds
Tangible
fixed assets
Net current
assets
Investments
Total
Unrestricted income funds..
General Funds
15,313
883,538
898,851
Total Funds
15,313
883,538
898,851
-36-

AGE UK RICHMOND UPON THAMES
Notes to the Flnancial Statements
Year ended 31 March 2024
24. Consolidated statement of financial activities - prior year
Unrestricted Restricted
Funds
Funds
Total Funds
2023
Total Funds
2022
Income
Donations and memberships
Commercial trading activities
Income from charitable activities
Investment income
Other income
48,763
54,501
265,411
1,455
17,966
48,763
54,501
1,804,235
1,455
17,966
43,404
57,791
1,990,755
5,715
1,538,824
Total Income
388,096
1,538,824
1,926,920
2,097,665
Expenditure
Raising funds
Commeraal trading activities
Expenditure on charitable activities
11,788)
{65,590)
1248.618) 11,572,324)
11 ,788)
13,234)
165,590)
170,0641
{1,820,9421 (1,919,254)
Total Expenditure
Net income / (expenditure) for the year
Transfers between funds
(315,9961 11,572,324)
72,100
{33,500)
{1.888,3201 {1,992,5521
38,600
105,113
133,5001
33,500
Net movement in funds for the year
Reconciliation of funds
Total funds brought forward
38,600
38,600
105,113
578,471
722,184
617,071
Total funds carried forward
617,071
760,784
722,184
-37-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
25. Analysis of movement in unrestricted income funds - prior year
Unrestricted funds are available to spend on activities that further any of the purposes of the Charity.
The Group
The Charity
2022
2023
2023
2022
Balance at 1 April 2022
Income
Expenditure
Transfers
617,071
578,471
388,096
(315,996)
133,5001
528,569
491,700
474,865
{404,4961
(33,500)
Balance at 31 March 2023
617,071
617,071
528,569
528,569
26. Analysis of movement in restricted incorne funds - the Group prior year
Balance at
1 April 2022
Balance at
31 March 2023
Income
Expenditure
Transfers
Information & advice
Nightingale Project
Community 5erwces
Help at home services
149,533
101,610
1,203,221
84,460
1162,8921
(101,9311
11,220,704)
{86,797)
13,359
321
17,483
2,337
1,538,824
{1,572,3241
33,500
27. Analysis of movement in restricted incorne funds - the Charity prior year
Balance at
1 April 2022
Balance at
31 March 2023
Income
Expenditure
Transfers
Information & adwce
Nightingale Project
Community services
Help at home services
149,533
101,610
75,333
15,000
(162,8921
{101,931)
(93,493)
{15,000)
13,359
321
18,160
341,476
1373,3161
31.840
-38-

AGE UK RICHMOND UPON THAMES
Notes to the Financial Statements
Year ended 31 March 2024
28. Analysis of net assets between funds - prior year
Tangible
fixed assets
Net current
assets
Investments
Total
Restricted income funds..
Community services
Unrestricted income funds:
General Funds
722.182
722.184
Total Funds
722,182
722.184
29. Commitments under operating leases
Minimum lease payments under non-cancellable operating leases for each of the following periods:
The Group
2023
The Charity
2024
2024
2023
Within one year
Between two to five years
74,143
37,368
111,511
73,977
101.428
175,405
10,083
9,917
10,083
9,917
Other financial commitments as follows:
The Group
2024
2023
The Charity
2024
2023
Within one year
Between two to five years
23,975
13,985
37,960
23,975
37,960
61,935
Obligations under both the lease payment5 and other financial commitments commenced on l November 2019 and expire on
31 October 2035, although there are break clauses linked to the Community Independent Living Contract ICiLSI with the
CoLJncil.
See note 12 for operating lease payments recognised as an expense in the year.
-39-