Charlty Reglstratlon No. 1083242 Company Reglstratlon No. 04075099 (England and Walos) AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES ANNUAL REPORT AND CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 MARCH 2023 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES LEGAL AND ADMINISTRATION Trusto•s B. Green BA LLB- Chair Dr. S. Lennon BM Msc FRCPsych - Deputy Chair R. Zoltie Bsc CA- Honorary Treasurer C. Fall FRICS R. Clarke BA (Hons) BusSness Law K. Cruickshank T. Osborn {appoint8d 1310212023) 58crotary S. A. Dervan Prlnclpal and R•glstered ofllce First Floor, 20 St. Ann's Square Manchester M2 7HG Charlty numbor 1083242 Company number 04075099 Audltors J8¢kson Stephen LLP Jame$ Hous& Stonecross Buslness Park Yew Tree Way Warrington Cheshire WA3 3JD Bankgrn The Co-Op?ralve Bank 1 Balloon Slreet Manchesler M60 4EP CAF Bank 25 Kings Hill Avenue Klngs Hill West Malling Kent ME19 4JQ AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES CONTENTS Pagg Trust8gs' report statement of Trustees, responsibilities 12 Independent auditorfs report 13-16 Consolidated statement of finan¢ial actlvltles 17 Group balance 8heet 18 Company balanc8 sh88t 19 Consolidated slatement of cash flows Notes to the financial stat8ments 21-35 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES. REPORT FOR THE YEAR ENDED 30 MARCH 2023 The Trustees have pleasure in presenting thelr annual report, which also contains the requirements of a dlreolors, report under the Compan18s Act 2006, and the audlted flnancial statements for the year ended 30 March 2023. The financlal statements have been prep8r8d in accordanc6 with th8 accounting policies sel out in note 1 and comply with the Charitls govgrning document, the Companies Act 2006 and the ststement of Recommended Practice, "Accounting and Reporting by Charities., issued in March 2005 (revlsed July 2008). Legal and adminlstrative details are provided on a separate infornation page at the front of these financial statements. STRUCTURE, GOVERNANCE AND klANAGEMENT Objact of tha charity Age Concem Manche51erwa$ fomied In 1976 to 'promote the re116f of elderSy people In any manner that now or herBafter may be d8am8d by law lo be charitable In and around the Clty of Manchesterf. Logal siatus and govemlng do¢umont Aga Con¢8m Manchester Is a charitable company limil8d by guarantee. charity regk8tration number 1083242. Th8 Charity is govemed by the articles and momorandum of asgoaation for the incorporated company as last amended on 3 November 2008. The directors of th8 charitab18 company are its Trustees for the purpose of Charity law and throughout this report ar8 Go118CtiV8ly r8ferred to as the Trustees. The governing documents instruct the trust888 lo act in e way lo promote the objects of the Chaiity. The Truste8s had no b8n8ficial interest In the charitable company. Subsldlarl•s Until October 2000 the activities of Ag8 Conc*m Manchester were undertaken ty an unincorporated r.harity. règlstration number 504929. That charity is now a subsidlary charity of Age Concer Manchester and has not traded durfng the year. On 28 May 2012, th8 Pre-R8tirement Association of Grgator Manchester (PRAGMA) became a subsidiary charity of Age Conc8m Manchester, and was renam￿ as the Planned Retirement Association of Greater Manthestsr. The char￿tY also has ￿ adve wholly owned Iradlng subsidiary, Age Concem Manchester (Carel Limited. The group ststement of financlal activ5ti9s includes the total Income receivable and totsl expenditure payable by this subsidiary. Th8 Charity also has four wholly owned non-trading subsidiarfes- Silver Service Manchester Limited, Age UK Manchester Trading Co. Limited, Age Concern Manch851er Trading Co. Ltd and Age UK Manchesler. On 11 March 2014. Age Con¢gm Manchester sign8d a Brand Partner Agreement wllh Age UK and from 14 July 2014 adopted the working nam8 of Age UK Manchester. The legal slatus of Ag8 Concem Manchoslor, the Charity. remains unchanged. Trust•88 The Trustees, who are also dlr8¢tors for the purpose of company law, %rved durtng the year wer8.. B. Green BA LLB- Chair Dr. S. Lennon BM Msc FRCPsych- Dewty Chalr R. Zoltlè Bsc CA- Honorary TreasU￿r C. Fall FRICS R. Clarke BA IHons} Business Law K CruSckshank T. Osborn {Appointed 13 Fèbruary 20231 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT - ¢ontlnugd FOR THE YEAR ENDED 30 MARCH 2023 Appolntm•nL Inductlon and tralnlng of tha Trustges Recruitment to the Board of Trustees Is nomially by In￿latiOn to individuals with the relevant skills and experience lo strengthen the governance of the organisatlon. It Is usual for polenlial new trustees lo attend one or more meeting8 at first as observers. and then to be COwOPted prior to subsequent 818ction at the Annual General Me6ting. The inducuon proc8ss Includes the provision of relevant background wrillen material as well as visits to the organisation's semce locations. Trainlng needs are addr8ssed al a preliminarymeeting with the Chl6f Execu￿Ve, wllh appropriate arrangem8nls subsequgnlly being made for personalised training lo tak8 place. Organlsatlonal Structur• The Annual Genoral Mogting of th& Charity elects the Trustees Honorary Officers. appolnls Auditors, and consid&rs and adopts the Annual Report and Consolldatsd Flnancial Ststements for the preceding yearfs activvties. The Board receives regular reports on risk management, on property management, health and safety and on eqLtal opportunit18s perfomianc•. Flnancial control In accordance wtth company and charity law applicable to charities in England and Wales, the Trustees have financial statements prepared for each financial year based upon propgr accounting records which disclos8 a true and fair view of the state of affairs of the charty on an on*oing basls. In preparlng those flnanclal statements, the Trusl88s have approv8d suitable accounting policies and requlre them to ba applled consistèntly, making judgom8nts and estimates that are reasonable and prudent. The frustees, being a150 responsible for safeguardlng the asset8 of fhe Charity, have taken reasonable steps for Ihe prevention and detection of fraud and other Irregularllies. on￿ a y¢ar. audltors att¢nd th¢ Board meeting to prcscnt Ihc draft annual aooounts and to di8CU$a the draft annual reportg. Budgets ar& approved at the beginning of Ihg financial year and monltored throughout the year. Roporting rnquirnmènts At the regular megtlngs of the Board of Trustees cost centre managemgnt accounts are considered. showng income and expenditure agalnst budget. along with stslements on cash, and r8POrts on trends in service activity and income generation. Stafflng and other managèmgnt ISSU8s ara r£gularly r8ported to the Board, as well as ideas for devèloplng saNlces and for improving income gangration. Reports are presentsd on policy matters of ¢on¢ern to older people bcolly, regionally and nationally. Reportlng Is by the Chlef Execullve and other members of Ihe managem8nt team who attend meetings and contrfbute a¢¢ording to the matters on the agenda. So far as possible, the Board's focus Is on strategic issues, developing the capacity of the team, the sultablllty of the buildings in use, the quallty of systems and the strength of financial reserves that ar8 for futur8 growth. In this contèxt, from time lo time the Trustees and senior managers maet for longer perlods for busin855 planning purposes. Rlsk management The Trustees 8cknow18dge their conlinuing r8sponslbS1ty for Identlfytng Ihe malor rfsks fa¢ed by the Charity, keeping those risks und8r r8view, and taklng appropriate steps to manage those risks. Th6 Trustees confirm that they are satisfied that the risk managemenl arrangements in force wlhin the Charity are approprtate and effedive and Gonft)rn to the guldeline5 Issued bythe Charity Commission. The annual risk management report {that analyses the major risks faced by the Charity and highlights where mitigating action5 are r8quir8d) has b88n Gonsldwed and approved by the Board and is being k&pt undar actlV8 remew. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT - contlnuad FOR THE YEAR ENDED 30 MARCH 2023 Delegatlon Subject to their ctsmplian¢e wlth the above reporting reglme, the day to day manag?menl of Ihe organisation is delegated to the Chi8f Executive and Senlor T8am. Volunt88rg Und9r normal ¢lrcum$lance8. many of OUT actfvities depend heavily on tha conmbutlon of around 100 unpaid volunteers. lo whom Age Concem Manchestsr r8main5 greatly indabted. At the vary minimum, their glving is worth around £500,000 a year to th8 organisation. Durfng the year under review, we are slill building back our volunteer team following the pandernic when volunteer input was badly affected due to the need for some peopl8 to shield and also due to the tamporary changes we had to make to soma s8rvice8. Many of our valunla8rs hav8 now returned. and we are encouraged to see that the wort( we have done in tho year under review is helplng us lo attract new volunteers want lo make a dhyerence In IheSr local communities. AIMS AND OBJECTIVES In pursuit of Ih8"r8118f of eldedy people. ... 'in and around th8 City of Manchesterf, the organlsatTon aims not only lo provide direct a5SiStance through its own seNlce structure, bul also seeks to Influence the natUTe, swe. client group and locatlon of servlces provided by othèrs, parti￿larlY the slalutory agencies wtth responsibiliti8s for rnee￿ng the neads of Manchesterfs older people. In this context, the TTUSte8s oommitted the Charfty to focus on those organisational objectives that would help to gnsure that older people In and around Manchester were able to access the range of infomiation, support and care that they needed as individuals, and in th8 S8ttlngs where and wh8n such services were needed. In partlcular. during 2022123- Due lo the exceptional circumstsnces faced by older people in th8 aft8malh of the pandemic and through the pre55ure brought about by the cost of living crfsis: To support older people and their carers living in Manchester by offering pra¢tlcal help, emotlonal support and life enhancing opportunthes that will help tD facilltale a return to no￿nal pattems of daily lrfe within local communltles. Providing a )lexible portfolio of seNices Ihal can adapt quickly to r8spond to constantly changing needs and priorities. To offer support In 8 practical and reassuring mannar. To ensure that support is given that allows people to maxlmise any bengfils available to them. 18awng them better equipped to cope wlth th6 current incr8ase In the Gost of living. And also.. To promote the charit￿S offer of a supportive 'relation5hip for Ilfe. to thos8 older people who turn to it for assistance. To promote ageing well. healthy life styles and companionshlp through events, clubs and aetlvltles, using lo the full the community facilities currgnlly available lo the charity in Openshaw, Brun$wi¢k Village and Crossacres whilst continuing to seek out opportunities to extend and strengthen Ihe nefv40rf(, particularfy In North Manch8Stgr. To deliver CQC registered FKxne car8 and residential care. including high quallty &nd-ol-Ille care in oither setting. To encourage and support the contrlbutlon of volunteers to the quality of lrfe of oldor people, both those who are caring for a spec￿lC loved one and otharwso. By the fullest posslble use of the Services Ilsted above and any other practical means available, to as$lst the efforts of the statutory agoncios in 588king to minimi$e unn8ce88ary days and nlghts in hospital. To strengthen Ihe ￿$111enCe of the organisation, particuladywilh respect lo the organisatlDn's rinancial ￿serVeS, quality control systems, th8 rang8 and quality Df propety assets, the senlor team and succession planning. To recrull to. and thereby strengthen, the Board of TnJstee8. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT . continued FOR THE YEAR ENDED 30 MARCH 2023 ACTivrrie8 1. Advlce and Coun6elllng Advlco: The Information and Advice Service continued to be a central ¢c4nmlknenl of Age UK Manchester. ac¢epb'ng referral8 from Adult Social Care, Community Mentsl Health Teams, NHS and Housing Associations. The majority ol referrals, however, continued to be from Indlviduals, famllies or their ¢argrs. The team remain committed tij providing a quality servicB to older people end thelr carers In the Clty af Manch8Ster local authoriiy araa, providing information and signposting services as well as CaS8work for those expèrignc4ng difficulty with probl8rn5 r81ating to wo￿are Ben8fi15. Soclal Care and Housing and nonwconsumer credrt debt. FDr the financial year under review the Se￿ice helped lo secure additional benefrts for older people and their carers, lo the value of well over 1 million pounds, (having achievad ovar £421 k of additional ben9fit take up for oldor people in the last quartgr ygar alone Jan to March 20231 leaving people better placed to cope with the current cost of living crisis and giving them th8 Opportunity lo enjoy greater physlcal and mental wellbelng In later Ilfe. So g￿t has been the demand for Adwce Services Ihat almosl, for the first tSme In Ils exlstence. the Advlce team were having lo put people on a waiting list for help. We have been gral8ful lo Age UK and lo the Eric Wright Charitable Trust for funding provlded to in¢rease stsffing ¢apa¢ty so that Wa￿ng Ilmes can be kept to an absolute minimum. Grant fundlng was agaln r6cefved from the Eon Wami Homes Age UK Parts￿[shIp to provide Benefit Entitlement c￿￿kS and increase awareness of acce53 to b8nefits to avoid fuel poverty and how to stay warm. In January 2022, addlllonal fundlng was awarded from Age UK National to run a Scams Awareness ProJ¢d for tho$0 ov¢r SO and thi¥ project ha¥ proved to be a gr¢at ¥uooc?s during the year under re￿ew. The scams awareness offlcer has fom)ed strong links 7Mth Greater Manthester Pollce and Trading StsnsJard$ and has mel with groups and Indivlduals across the city to raise awareness of ¢vffent scams and lo gN& informatlon on how people can protect thoms91ves. This very serious subject has been tackled in some innovative ways in order lo reach wlder audlences. including a S¢ams Bingo evenl held at Brunswick Village Bislro In February 2023 which attracted a large audlen¢e and a celebrity Blngo caller (Ador Sue Holdemess - better known as 'Marlene' from the TV programme Only Fools and Horses) Counselllng: The Counselling Service continued to help substantial numbers ol older people Into recovery wllh the help of either a qualified, or an in-training volunteer Couns&llor dellverlng one-towone Counselling sesslons, uslng allher person ￿tra￿ or Integrated approaches. The Agg UK Manchester Counsolllng Service Ifundod bythe NHS as part of a mental health contract that also covers day care provlslon al our day centres in Openshaw and BTunswick Villag81 has retained ils distinctive focus, using the GAD 7 (screening questionnaire for anxiety) and PHQ 9 {screening questionnaire for depression) alongside CORE 10 (Psychological Outcomes Maasurel. Clients who would b8 suitsble for IAPT compliant therapies wor8 referred into the relevant 6ervt¢e$ provlded by other agencles. Aga UK Manchestgr Counselling ServKe is an organisational member of BACP (British Assoclatlon for Counselling and Psycholh8rapy}. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPOFtr - contlnued FOR THE YEAR ENDED 30 MARCH 2023 During the year under re￿&W referrals io the service reachad r8cord 18v81s with thosa referrad belng supported to explore and understand problems such as stress, anx18ty, depresslon. bereavement. trauma, loneliness and ill health. In the previous year 110 referrals were re¢elved but in the year under review this figure ros8 éramallcally and between 20 ar)d 30 cllents per month were being referred. Many of the peDple referred had found themselves still suffering from the effects of the pandemic and n8eding 6UPPOrt with bereavgment and lonellness i$$ues. In r8spons8 to this dramatic ris8 in ref8rrals, additional links were forged with institutions looking for pla¢ement opportunities for student counsellors and this helped to increase the capacity of the service and allowed th8 team lo keep up with the numbers of people requiring support. During the year under revlew the team demonstrated thelr commilfnont to client Choi￿ by making almost a total return to face to face counselling (after the pand8mic when much of the work was done by t6lephong1. In the year under review only 11% of Couns811ing was d81iver8d by tslephone {thls being the preference of the clients who rec8iv&d a telephone s8rvicel with all of the remaining Sessions d8livered face to face In our Day Centres, in our shops and office accommodation and in clients own homes. Contract Care In the ￿ar undgr re￿￿W our ambition to pay 8very m8mber of staff involved in the dellvery of Care and Support servl¢es at least the Foundation Llvlng Wage was reali5ed. Home Care and Residenual Care services are registsr8d with the Caro Qualty Commission and are subject lo cac regulatlon and inspection. Day Care (monitored and inspected by NHS and Manchester City Council staff) is managed as rf f( wer8 subj8Ct to the CQC reglme. Resldentlal Caro at Holmfleld During the year under review Ihe staff tearn at Holmfi8ld have continued to show a huge commitment to tC0m work. Koeping the safety and wollbelng of tho oldor poople who live at Holmflald as th•ir koy priorily and going the extra mile to make sur8 that the live8 of the people they SUPFyxi are happy and fvlfilled. The Holmfleld team are proud to deliv8r really p8rson-oenlred care. Everyone vtho Ilves al Holmfield IS encouraged to get out and about regularly with a member of staff who knows tham well. and to keep up wllh their hobbies and inl8r8sts whether this means allending a football match or visiting a museum. staff retain the Halinum status on the Gold Standard End of Lifa Carg Framgwork. The Senior Managemgnl Team had inwt8d stsff from Holmfield to be reflective on whal they enjoyed aboul their job. asklng them to write a short pl8ce that we called their 'Shinlng Moments.. This exercise reminded Staff about what it is they love about their rol8 and what inspired them to choose a career in care. During the year under review the Shining Moments have been used to inspire otheTS and thgy were featured In a bulletin from "Skills for Carg" as an example of good praC￿Ce. The thoughts and reflections of the staff will also be featur8d in a booklet in the welcome pack that potential residents and their families are given whgn they com& lo look at Holmfield. An understanding of the genuine care shown by the staff team and knowing what modvateg them will provide reassuran¢e to anyone who Is thlnklng of placing their loved one with us. Towards the end of the y8ar under review, 8 substantlal amount of fire safety works. includlng new fire doors and compartm8ntal works had begun at Holmfield to bring th¢ home inlo line with new legislation. Holmfield is a homely plac8 whera p80ple are happy to Ilv& and work. Throughout the year under re)riew, bed occupancy al Holmfield has remainad conslst8ntly high. We understand this Is not the experience of evary caro home in the city. and It is testament to the efforts and enthuslasm of the stBff who continuè to make Holmfield such a happy and welcorning environment. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT . continued FOR THE YEAR ENDED 30 MARCH 2023 Day Care Ser¥l¢ In the year under review our Day Care Services have continued to retum to ther nonnal pattems of work and greal efforts hav8 be8n made to build back the voluntser SUp￿t that is so valuable to U8 in Day Care. Day Care SeNces. now more than ever. have a ￿tal role to play In $upportlng older people to ma(e new connections and friendships and to resume nomal activities. Tho value of Day Care In tems of providing respi18 to Carers eannol be over emphaslsed. Our Oay Care servic8s have now gained greater interest and support from commissioners who understand the true value of the service we are able to provide looking to the fubjre, and they also recognise th8 vital support we gave to local communities when tim08 were at thelr most challeNJlng. The numbers of people ￿$hIng to attend Day care are Steadlly growing and wg feel that the sgrvicg and fts alms are generally better understood and valued sSn¢o Ihe pandgmic. At Brunswick Village the dellvery of Day Care from the new premise5 has been a great success with clients very much enjoying the new f8¢ilits8$. During the year under raview, Manchester City Council conducted a review of all commissloned Day Cara Services city wide. Following th6 revlew. they were complementary about our servlces and the support they offered to older people and their carars. A new Minibus for our Brunswick Day Care Centre (funded by a generous donation from The Eric Wright Charitable Trust} means that each of the three certtres now has al least one relaliv6ly n8W and rellable vehl¢le. Across all of our Care and Support Services during the year under review Ih8r8 were c818brations held in June 2022 to mark the Platinum Jubilee of Queen Elizabeth11 and a poriod of time was glven to roflection and mouming on the death of th8 Queen In S8ptembgr 2022. Home Care Servlces We Gontinua to be'Approved Spot PurGhas& Providors. for Home Care CityV4kle. The growth and development of the seNlces Is limited only by recrullment difFicutties for Cara Positlons In some areas of the city which have been much Worse slnce the Pandemic. For us tha dwficulty has been most pronounced In South and Central Manchester and service provlslon In those geographical areas has to be limited to what we can safely deliver with the staff available. We are making a really signific*nt contribution to the delivery of home care in North Manchester and tha three services together regularly d81iver in excess of 2,000 Hours per week of support to People in their own homes. In North Manchester (wher8 recruitment seems to be easi8r) this work r8gularly includes thè provision of Hom& Support to people with compl8x needs and indudas SUPPOrt to p8ople recetving End of Lrfe care. Problems with 81ow payments from Manchester City Council continue to be worked through, we have accepted that this work Is Ilkely lo be ongolng. Other Sorvlcos Ageing Well During the year under review our commthent to Ageing Well work has gone from strength to strength. Making use of th8 exp8riance we had gaingd al Bnjnswick Village we w8r8 able to submlt a successful bld to the Nallonal Lottery Reachlng Communities fijnd lo allow us to set up and run weakly Ageing Well groups in a number of Extra care Housing Sch8mes citywide. This rapid roll out of the new clubs began in January 2023 and seven new groups were quickly establi5hgd and thrlving. This new work has taken us to the heart of some local communities where we previously had no physlcal préséncg (apart from deliverlng Home Carè Servlcesl- Becausg the groups 8rg open to residents of the Extra Care Schemes and to people living locally, we are making a real impact In tems of tad(ling the huge probl8m of scKial isolation which was made much worse by the pandemic. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES. REPORT - contlnued FOR THE YEAR ENDED 30 MARCH 2023 The focus of all th8 Ageing Well work is to encourag8 old8r poople at every opportunity to be ambltlous. focussing on what can still be achiev8d rather than what is no longer possible. Wherever posslble the idea is promoted of older p80ple as the experts, able in a very positive way to demonstrate tslent, skill and capability. The'out in the CItV group contlnue8 to be recognised nationally as an example of an innovative and valuable $8rvlce for 0￿&r people from the lesbian, gay, transgender and bisoxual communllles In and around Manchester. Membership has grown rapidly since the pandemic, as has local and national recognition of the group's contribution to the wider LGBT community. During the year under review th8 group wer8 recogni58d at the Forever Manch8ster Awards Ceremony as "Community Group of th8 Y8arf. The programme of Ageing Well act5viti85 continue5 to surprise and d8llght both the people who attend the groups and people who visit our services. W8 hav8 8verything from Craft Groups to Bicycle Librarles and from Seated Exercis8 classes to UpcycSing Furnitu￿. There really Is something for everyon6- with friendship as a very important added gxtra. Opening new groups in new communltles glves us the opportunity to c8lebrat8 diversity and to walcome people from a wide range of baGkgrounds, each pot8nllally bringing new skills and valu8 to the groups. Making the most of partnership5 Wlth, for example, Manchester Museum, Manchestsr Aquatics Centr8 and the School of Robotic5 at Manchester Unfversity allow a really varied and Interesting programme of aclivities thal bring enrichmènt to the Ilves of the older people who lake part in the groups and challenge the traditional im8ge of hobbles and interests enjoyed by people in later Irf8. Befrlondlng The small telephone b8frEending SgTvKe for older people wlth Mental Health n8ed8 has continued during the year under review. The clients who beneflt from Ihls service have all shown a general Improvement In their mental wellbeing due to the In¢r8ased gUPPOrt. Homa from Hospltal Sorvl Follow4ng a short notice requ8St from cc*nmissioners in late November 2021, Age UK Manthester started to provide Home from Hospltal Support on 6 Decemb8r2021 as part of the addltlonal $8rvl¢es commlssiongd to address the anticipated Wlnt8r Pressures on hospital beds. The s9rvice has been staffed as a distinct team wth a bas8 al 8run5wick Villag8 Extra care Schem8. The offic&based $ervl¢e operal8s between 10am and 6pm 7 days per wo8k including Bank HolidayB. This service has ¢onllnued during the year und8r r8view wlh a foGus on older people being di8charged from Whhenshawe Hospital and Manch8sl8r Royal InffTmary. Referrals to the service are made either by 8m811 or by tBlgphona wth all clients recelvlng a home visit as soon as posslble after discharge lo make sure they are settled at home and to addrgss any areas of unmet need. A h￿Jh p8rcentag8 of refe￿81$ arg received at we8kends or In the late afternoon {wtth an actual arrival tim8 at home for the patient being well after 6:00pm). In ord8r to cover late evening discharges, we have addod some input frorn our home care teams {North, South and Central) to make sure that patients having a late discharge did not have to wait until the following day to have any urgent needs m8t. In such cases, an experienced Home Care Worker {Irusted assessor) makeg a visit and ensures that any imm8dlal8 needs for food, heating, elc. are met. They look out for any obvious and Immediate problems that mlghl affect the sustainability of that Indlvldual remaining safely al home. The Home Care Management teams are coordinating any late evening visits and providing back up rf requlred lo the Home Care Staff. Patlents se&n in the late evening are then r6ferred back to the Home from Hospital team th8 following day for further, fuller assessment and they will then addr8SS any ongoing practical or 8rnotional support n88ds. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT - contlnued FOR THE YEAR ENDED 30 MARCH 2023 During th8 year under revlaw our Service has developed a Tange of 5peeialisms that seem to be really benefitbng people who are trwng to get safely home after a stay in hospital and freeing up hospital beds by shortening the amount of time people end up stawng in hospital after being pronounced medically fil. Our r8tall team have been heavily involved in this work. supplying essential items to those indlvlduals who are b8lng discharged to temporary accommodation and helping to move fumitur8 to mak8 way for hospital equipment needed at home. We are finding that very simple Inl8rv8ntions, mad8 in 8 timely way are really making a worfd of d￿erenCe. PRAGMA The Planned Retirement Assoclation of Greater Manchester (PRAGMA} continued ID seek out opportun￿eS to develop and dellvar Its servlces. Shops The ¢harity has benefitted from donations and money raised through OUT shops during the year under review. Our shops at Gorton, WlthIngt￿, Chorlton and Harpurhey are well e8tablished. bringing Ago UK Manchester's presence to the heart of the community. The shops and staff act as the face of tha charity on the high street, often being the first port of call for those who want to use our servlc8s. The Ageing Well group at the Harpurhey shop, is very popular. wlth varfed weekly groups on offer for the communtty. The shops have developed through the year, with the retail Manager axploring oth8r avanues to devalop our relall offering. A new pr&mlse has been secured In Northonden, re-BStablishgs our prg$gn¢¢ In South Man¢hestgr, followlng tho closum of our Wylhènshawo shop in 2020. A 5- year lease has been negotiated with a view to the new shop being open before the end of 2023. A posFup retall shoTr Yhe Curfoslty Shop" was establish8d al Hatch (in the Heart (rf Manchester UnlveT51tI85 Student areal In March 2023. This unlt uffer5 upcycled Items and curf051tle5 for sale, a¥ well as the intention lo run workshops from other spaces at Hatch. The invO￿eMent of the retail team in the Home from Hospital project has really given the team some insight into the reason for their work. Seeing at first hand the problems that some older people are fa¢ing. and helping to resolve them. has led lo a greater understanding and motNalion for the shops to do well, and generate income that wlll help lo support our seNl¢es. In November 2022, our shop in Chorkon had to close for 2 weeks for extensive works as a r8suIt of a Fire Enforcement Notice. This involved installing fire slopping materials in the ceiling of the shop. as a means of protection lo the residential flats above the shop. In addition to the loss of takings while the shop was closed we had to absoib the cost of the works that came lo around £15k. Our shops intend to ¢onlinue to find new and crealive ways of working over the next year. to further ra15e the pro111e and Income level of the charlty. Capaclty The capacity of the Board and the Senior Team was well tested and cTh)solidated during thg year under reviow and efforts weTe made to recruit new trustees to strerythen the Board. RecognltloTh During the y88r under r8VT8W we made a huge commiknenl to adapting services land setting up new ones) in response to the issues older people in Manchester are fac5ng. Som8 of these issues were around retuming to regular patterng of lrfe after the Covid Pandemic. others were around SUFPOrtSng people who were hardest hlt by the sharp increase in the ¢OSt of living. The Chartty was awarded tha Greater Manchester Chamber of Commerce Award for Business Divgrsrfication in 2022 and we were also shortti51ed for a Yhis Is Manchesterf Award in the category °Organisation making a Differonce in the Community. AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT - contlnued FOR THE YEAR ENDED 30 MARCH 2023 7. Supporters The funders who gave us their support indude.. Organisations. fvnders and busin8S5es vtho gavo us Ihelr support In the year under rewew- Eric Wright Charitable tNsl Eccl85ia5tical Insurance Age UK Tackling Inequalitie$ Fund Forever Manchester Amazon Smlle Th9 Sistsrs of SÉ Joseph of the Apparition Prize ProvlslonslAII Weather Lottery Little Island Productions Tesco/GroundwoTk 10GM Fund We thank every Individual, business and organls8tion who supported us. Each and avery donation or offer of practi￿1 help makes a really significant diffgr9nce fDT Manchesterfs older people and their carets. PUBLIC BENEFIT STATEMEKr Th8 Trustees are $atlsfi8d that thay have compli8d with their duty to hav8 due regard to the guldance on publ[¢ benefrt published by the Charjty Commission in exerclslng trtelr power8 or duties. FINANCIAL REVIEW Rovièw of the flnanclal position during tho year frndad 30 March 2023 Th8 ras11￿$ for th8 yoar, ar￿ the Charity's ftnanclal position 8t th8 and af th8 yaar. ar8 Shown in the attached financ181 statements. Principal Fundlng Sourc8s.' Income forth8 year was £4,880,165. a net 6.5% inuease on the previous year. Gifts and grants for the year amounted to £234.32412022.. £116,849) an Increase of 100.5% on the prSor year. £128,404 came from Statutory contracts. down from £353.062 in 202112022. Of th8 remainder, £4.033,975 cam8 from clients. fees and paymgnts Imaintyfor home care. day care and rosldenllal ¢ar8, and small amounts towards Agging Wall and Advico and Advocacy aclivitl881, an increase on the prior year. Most of the ￿1 was trading income from the charity shops. which recovered from the Covid-19 lockdown restrfctlons and stood al £468.449 for Ihe year1202112022: £402,536). Principal Exp&ndilure Items.. At £4.880.110, expenditure was up 1 S.2•kn on th8 previous year, of which £3,711,508 {76.1%) went on employee costs. Charitable exp8ndiluro and Its assoaated support costs constituted 90.3¥0 of total expenditure during th8 year. The (x)st of gen8Tating fiJnds19.7%1 consisted almost entirely of charity shop costs. GRANT MAKING POLICY Grant making is not a mèterfal part of the Charfly's aCUvil￿. RESERVES POLICY Net assets al the end of the financlal period amounted to £1,034,219 equivalent to 21.2% of annual revenue expendllure124.5% in 20211221. AGE CONCERN MANCHESTERAND ITS SUBSIDIARIES TRUSTEES, REPORT - continued FOR THE YEAR ENDED 30 MARCH 2023 Readily accessible unrestricted roserves at th& and of Ihg flnanclal p&riod w8r8 at a18v819quivalgnt lo just under thirteen weeks unroslrict8d expgnditur8. approximataly the thr99 months lovgl that the Board consider lo be the minimum largel for the organlsation. The Board Gontinue5 to review and prioritise the Charity5 operations wlth a view to achieving a healthier financial p05ilion. PLANS FOR FUTURE PERIODS The perfonnance of our staff teams durfng the year Ltnder review has been excellent. The flexibility and innovation shown by our teams has delivered real results in supporting and improving the lives of peop￿ I￿0 have faced enonnoug challeThJes over the last couple of ygars. We have again made some 6u¢ces$es this ygar that providg good foundations for thg fijture development of seNces and w8 hove demonstraled how our rdnge of services can work flexibly together to produce excellent re$utts. We feel confident that we are able to ￿ntInue lo focus on organisational objective5 that will help to ensure that older people and those who care for them in and around Manchester are able to access Ihe range of Infomiatlon. support and care that Ihey need and that we can offer life enhanclng opportunities that will contribute to w&llbeirKJ, happlness. and healthy agelng. It Is our alm To sustain and further develop the Charitys off8r of a supportlve"relafjonshts) for Ilfe, lo those who tum to it for assi$lanGe. To mako fvjll us8 of our Day Car8 facllitl8s as a means of off8ring flexibl8 SUPPOrt lo older P80ple and Ihelr carers at a time when there is a particularly high demand for s8rviGes trtat offer th15 sort of opportunity for Socia￿'Sation, care and support. To continue to promote agelng well. healthy lifeswes and companionship wherever practicable, using lo the full the community fadlitses currently avallabl8 to the Charity in Openshaw, Brunswick Villago, Harpurhey Shop and Crossacres as w811 as to actlvely seek OLrt opportunities to extend and strengthen the ne(work and r8nge of our work In local communities across Manchester. To work proactively with commissioners arKI funders to fvrther develop links betsv8en our portrolio of services and encourage their use in a flexible and responslve way that Promotes the independence and wellbeing of older people and their carers. In conjun¢tion ￿th UK'S NatJonal seNlcos, to continue to provide easy access to Infomiauon relatlng to the concerns of older people and their carers and, for those in ne&d of it, a¢¢ess to trained advlsoryts (paffjcularly relallng to th& tak&up of benefi1£) and lo counselling. To dellv8r CQC registered home care (now from three locationg) and residential caffj, including high quality end-of-life car& in 8ilher settin9, through th& subsidlary company Age Conc8m Manchester (Carel LIm￿e￿. To encourage and support the conlrlbutlon of volunteers to the quality of lif8 of older poople and to assist them in a safe and confident retum lo our servl¢es. By th8 funesl possible use of the $8rvices listed above and partÉcularty through Hom& Care and Home from Hospital Services, to assist the efforts of the statutory agen￿eS In seeking to minimise unnecessary days and nights in hospltal by offarfng a flexible, responsive and person-cenlred approach. tailored lo Indlvidual needs and circumstances. To fiJrther strengthen the resilience of thg organisalion, particularly with respect to the organisation's financial res8rves, quality control systems, the range and quallty of property ass8ts, and the senior staff team. To support and further str&nglhen the contribulh)n of the Board of Trusle&s. 10 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES TRUSTEES, REPORT . contlnued FOR THE YEAR ENDED 30 MARCH 2023 DISCLOSURE OF INFORMATION TO AUDITORS Each of tho tTUStees has conflrmed that there 18 no infomiation of whlch they are awar& which is relevant to the audit, but of whlch the auditor is unaware. They have further confimied that they have taken appropriate steps to idenllfy such relevant information and lo establish that the auditors are aware of such informatlon. AUDITORS A resolution to re-appoint Jackson Stephen LLP as audiiors will be proposed at the forth￿rnIng Annual General Meeling. This report has be8n pr8par8d in accordance with the speclal provisions relating to small companies within Part 15 ofth8 Cornpani8s Act 2006. Registered office.. Slgned bythe order ofthe Trustees First Floor 20 Sl Ann's Square Manchester M15FW B. Green Chairman Approved by the Trustees on 7 December 2023 AGE CONCERN MANCHESTERAND ITS SUBSIDIARIES STATEMENT OF TRUSTEES, RESPONSIBILITIES The Trusl885 ar8 responsibl8 for preparing the financial statements in accordance with applicable law and Unitod lQngdom G8n8rally Accepted Accounting Practlca. Company law r8quiros th8 Trust8os to prepare financial statements for each financial year which glve true and falr viow of the state of affaiT8 of the Charity and the Group and the incoming resources and applicatlon ofr8sourc8s, includlng the net income or expenditure, ofthe Groupforthe year. In prepaAng those financial statements, the Truste86 are required to: O select suitable accounting pollcles and then apply them consistently., O make judgements and estimates that ar8 raasonable and prudent; O prepare tha financial stat8m8nts on the going concern basis unless it is inappropriate to presum8 that the Charity will continue in operation. The Trustees are responslble for keeplng proper accounting Tecords that disclose with ￿asonable acGuracy at any tlme the financial poslb'on of the Charity and the Group and to enable them to ensure that the financial stat8ments comply with the Companies Act 2006. They arg also responsible for safeguarding the assets of Ihe Charity and the Group and her￿ for taking reasonabl& stsps for the pr8V8nUon and d8taction of fraud and other irregularities. 12 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES INDEPENDENT AUDrroR'S REPORT TO THE MEMBERS OF AGE CONCERN MANCHESTER Oplnlon We have audiled the financial statements of Ag8 Conc8m Manch8Ster for th8 year ended 30 March 2022 whl¢h comprise the consolidatsd statement of financial activltles, the group balance sheet,the company balance sheet, the consolldalgd statement of cash flow8 and the notes to the finanaal statements, including a summary of signrficant accounting policles. Thafinancial reporting framework that has baen applied in their preparation is applicable law and United Kingdom Accounting Standards, Includlng Financial Raporting Standard 102'The Financial Reporting Standard applicable In the UK and Republic of Ireland (Unf(ed Klngdom Generally Accepted Accountlng Practic8}°. In our opinlon, the financial statements.. give a Irue and fair view of the state of Ihg grDUP'5 and the parent charilabla companws affairs as at 30 March 2022 and of th8 group's incoming re8ource8 and application of res￿rces, for the ￿ar Ihen ended. have been properly prepared in accordance ￿th Unlt8d lQngdom Gen8rally Accepted Accounting Practice. and have been prepared in a¢¢ordance wllh the requirements of the CompanSe$ Act 2006. Bas18 for oplnlon We conducted our audlt In accordance with Intemational Standards on Audtbng {UK} IISAS {UK)I and applicable law. Our responsibilities under thos8 standards ara further described in the AuditoVs responsibilities for Ihe audit of the accounts sgCtiDn of our report. We are indep8nd8nt of the charitable company in accordance with the ethical requirements that ara relevant to our audit of the accounts in the UK, including the FRC'S EthiGal Standard. and we have fulfilled our other ethical responsibllities In accordance with th8s8 requirements. We believa that the audit evidence we have obtained is suffici&nt and appropriate to provide a bas1$ for our opinion. Conclu¥lons r•latlng lo golng concern In auditing the financlal statements, we have Concluded Ihat the Tru8tees use of the golng ￿cern basis of accounting In the preparat￿ of the flnancial ststement is appropriate. Based on the work we have perfom)ed. we have not identrfied any material uncertainties relating to events or condibons that, Indlvldually or collectively, may cast significant doubl on the charity's ablllty to continue as a golng ¢oncein for a p8dod of at 18ast bmelve months from when the financial statemerts are authorised for issue. Our responsibilities and the responsibilities of th8 Tru$t88S Wth respect to golng concem are described in the relavant sections of this repotl other Information Th8 Tru5tee5 a￿ responsible for the other information. The other Infomatlon compris8S the Information included In the annual report, other than Ihe financial statements and our auditor's report thereon. Our oplnlon on the flnancial 8talem8nls does not cov8r the other Infomiatlon and. except lo the extent othe￿19¢ expllciuy stated in our report, we do not 8xpress any fomi of assurance condusion thereon. In connectlon with our audit of the financial statements, our responslblllty is to read the other information and, in doing so. consider whether the other Infomation is materially inconslstsnl wlh the financial statemènts or our knowledge obtained in the audit or otherwise appears lo be materially ml>ated. If we Identlfy such material Inconslstencies or apparent mater181 mlsst8t8ments, we are r8quired to detemiine ￿ether there Is 8 mat8rial mis5tat&ment in th8 financial statements or material mlsstatsment of the oth8r Infomiation. If. basèd on th8 work we have perfoThned, we condude that there is a material mlsstatement Df this other Informalv)n, we are requirod lo r6port that fact. Wa have nothlng lo r8POrt in this regard. 13 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES INDEPENDENT AUDrroR'S REPORT TO THE MEMBERS OF AGE CONCERN MANCHE5TER-Contlnued Oplnlons on other matters pres￿1bed by thg Companles Act 2006 In our opinion, based on the work undertaken in the course of our audlt.. lh& Infomiallon given in the Trustees. Report. whlch includes the directors, r8POrt pr8pared for the purpose8 of company law, for the financial year for which the financial stat8m8nls are prepared is ￿nSiStenI wlth the financial 5tatements.' and th8 directors, report included within the Ttustees, Report has been p￿pared in accordance with applicable legal requirements. Mattern on which we are requlred lo report by ex¢wtion In the light of the kno%￿edge and understanding of the charltable company and its environment obtained in Ihe course of the audit, we have not identified material misslat8rn8nts in the dlrectors, report included within the Trustees, Report. Wehave nothing to report In respect of the following matters in r8lalkn to which the CoMpan￿S Act 2C106 requires u5 to report lo you rf, in our opinion.. adequate accounting records have not been kepl bythe parent charitable company, or return8 adequate for our audit have not been rec8ived from branches not wsit8d by us., or the parent charitable company financlal statements are not in agr8em8nl whh the acCoUnt￿g records and relums: or rtain disdosures of trustees, remunerallon specxfied by law ar8 not made., or we have not received all the InfO￿allOn and explanallons we require for our audit. or the Trustees were not entitled to prepare the financial statements In accordanca with the small companies reglme and lake advantage of the small companle$' exemptions in pr8parlng the Trustees. Report and from the r8quirem8nl to prepare a Strategic Report. Responsibilitles of the TNstee$ As explained more fully in the Statem8nl of Truste8s' Responsibilities, the Trustees, who are also the dlrectors of the charityfor th8 purpose of company law, are responsible for the preparation of the flnanclal slatemonts and for baing satisfied that they glve a true and fair vi8w. and for such inl8mal control as the Trustees detemine is nec8ssaryto enable the preparation of finan¢lal stslementS that are fwe from malerial misstatament, whelh&r due to fraud or error. In preparing the finandal ststements, the Trustees are respDnsibl8 for assessing the charitys ablllty to continue as a going concern, dlscloslng. as applicable, matt8rs r8lal8d to going concem and using the going concem basi5 of accountlng unless the Trustees 8ith8r int8nd to liquidate the charitable company or to cease operations, or have no r8811slic a￿ematiVe but to do so. Audltoes re8ponslbllltles for tho audlt of th• Ilnanclal 8tst•ments Our objectives are to obtain reasonable assurance aboutwhetherthe financlal statements as a whole are free from matorial misstat8m8nt, wh8lh8r due to fraud or error, and to issue an auditorfs rgport that includ8s our opinion. Reasonable assuranc8 Is a high level of assurance. but Is not a guarantee that an audit conducted in accordance With ISAS (UK) will always detect a malerial misstalgment when it exists. Misslatem8rrts can arise from fraud or error and are ¢on$idered material rf, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of user8 tsken on the basis of these financial statements. Irregularities, induding fraLKI, are instances of non-compllance with laws and regulations. Wè design procedures in line wlh our respons1bil￿'e$, outllned abov8, to detect material m15Stal8ments in respect of irregularitie5, including fraud. The extent to which our procedures are capable of detecting Irregularities, including fraud, is detailed below. 14 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES INDEPENDENT AUDITOR'S REpoFrr TO THE MEMBERS OF AGE CONCERN MANCHE8TER¢ontlnued Based on our understanding of the charilabla company and sector, w8 Identified thatthe prlnclpal risks of non-compliance vlth laws and regulations related to, bul were not limited to, th8 Companles Act 2006, the Charttles Act 2011, employment, P8nsion and health and safety 18gislation ar)d w& consldered the extent lo whlch non.compliance might have a material effect on the financial statements. We also considered those laws and regulations that have a direct impact on the prepar*ion of the financial statements such as the Companies Act 2006 and the Charitios, Slatem8nl of Recommended Practlc8. We 8valual8d management's incentives and opportunities for frau(Julanl manipulation of the rinancial statements {in¢ludlng the risk of override of controls) and deterrnined that the prlncipal rlsks were r8laled to management bias in accounting gstimatgs and judgemen18 and the risk of fra￿1 In revenue recognitlon. Our procedure5 to respond to risks identified included the following= reviewng the finan¢Sal ststament disclosures and testing to supporting documentation to assess compliance with provisions of rel8vant laws and regulations described a8 having direct effect on the financial statements., enquiring of management about acttsal and potential litigation and claims. their policies and ocedures to prevent and detect fraud as well as whether they havo knO￿edge of any actual, suspected or alleged fraud,. perforning analytical proc8dures to idenllfy any unusual or unexpected relationships that may Indicate risks of mal8rlal misstatement due lo fraud., reading minutes of m881ings of those charged wlh govarnance; obtaining an understanding of provislons and holding discu88ions with management to understand the basis of recognition or non-recognition of provi8ions', and in addresslng the r18k of fraud through management overrid8 of controls.. testing the apprOp￿atenes8 of joumal entrigs,. assessing whether the accounting e$timales. ludggmgnts and declslons made by rnanagernent are Indiizlive u( ¥ FJoL¥nUal blas. and evaluating the business rationale of any sIgnrf￿8nt transactions that are unusual or outside the nomial course of businass. We also communicated relevant Identified law5 and regulations and potential fraud rlsks to all engagement team members and rgmained alert to any Indications of frdud or non-compliance with laws and regulations throughout the audit. There are inherent limltations in our audit procedures described above. The more ramoved that laws and regulations are from financial transactions. the less likely it is that we would become aware of non-C4)mpliance. Auditing standards also Ilmit the audit procedures required to Idèntify non-compliance with laws and regulations to enqulry of the directors and other managefflent and the inspection of regulatory and lègal correspondence. rf any. Materfal misstalements that arlse due to fraud can be harder lo delecl than those that arisefrom erroras they may involve delib8rat8 ncealment or colluslon. A further d8scription of our responsibilities for the audit of the financial stat8ments is located on th8 Financial Reporting Coun￿1,5 website al.. htl):Ilwww.frc.org.uklauditorsr8sponsibilitl85. This d8sGription forms part of our audito¢s report. 15 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE CONCERN MANCHESTER. Investment Incom& and galns are allo¢al8d to the approprfats fund. 1.5 Incomlng rgsourcas All Incomlng r6sources are included within the SOFA when tho cha￿ty 18 legally entitled to the Income and the amount can b6 quantified with reasonable accuracy. For legacies, entitlement is the earlier of the charity being n¢)tMed of an Impending distribution or the legacy being r808lv8d. Grants receivable whi¢h are not ¢ondltlonal on Ihe dellvery of a specific performance by th8 charlty are recognised when the charity becomes unmnditionally enllued to the grant. Grants r8c6ivable that do relato to the dellvery of a specthc pthmanc8 by the charfty are recognised when th& charlty earns the rlght to such ¢onslderation by its performanc8. No amounts aro includèd in th8 financial statem8nts for services donated by volunteer8. 1.6 ResourG05 oxpgnd9d l expendlture Is accounted for on an accruals basis and has been classmed under headings that aggregate all costs related to tha catsgory. Where (#Jsts cannot be directly attributed to particular headings they have been allocated lo attlivities on a basis consistent with use of th8 Tesources. G8neral overh88ds have been allocated on the basis of direct staff ￿age costs. 1.7 Trademarks Trademarks are valued at cost less accumulaled amortisalion. Amortisalion is calculateé to write off the cost less esllmated resldual value In equal annual instalment5 over their estimatad useful Ilves. 1.8 Tanglble fixed a88ets Tanglble fixed assets 8re staled at cost less depreclallon. Depreciation Is provid8d at the follo￿n9 annual rates In order lo wrlte off each asset, wrth the exceplon of land. over its estimated useful Freehold and leasehold buildings Fixtures and fittings Motor v8hiGles Office equipmant 2% per annum straight Ilne basis 1 S% per annum straight line basls 25% per annum straight line basig 15- 25% p8r annum straight line basls 22 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS- contlnued FOR THE YEAR ENDED 30 MARCH 2023 1.9 Impalmient of Flxed Assets At each raporting end date, thg charity rovrews the ¢arrylng amounts of its Intangible assets to detormine whether there is any indi¢ation Ihal those a9sets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to detemiine the extent of the impaimienl10ss (if any). Intangible assels wlth indefinrt8 useful Ilves and Intanglble assets not yet available for use 8re lestsd for impalrment annually, and whenever there is an indic811on that the asset may be impaired. 1.10 Invgstmgnts Investments represent the Charrty's cost in it5 subsidiary undertaklng$ and are staled at Cost less any provision for diminution in value. 1.11 stocks stocks are valued at the lower of cost and mt roalisab18 value. 1.12 Cash and cash oquival•nts Cash and Gash equivalents include cash in hand. deposlls held al call with banks, other short tenn liquid investsments wlth Orlglnal maturities of three months or less. and bank overdrafts. Bank OV8rdrafts are shown ￿thIn borrowing8 in current liabilitias. 1.13 Pen8lon Gosls Th8 charitable group operates a defined contrlbulion scheme for th8 benefit of its employees. Contributions payable are Included in the SOFA in the year they are payable. 1.14 Flnon¢o and operatlny lèasès Rentals payable under operating leases ar8 charged to tho SOFA against income on a straight line basis Voluntary inGom• Unr8slricled Funds Restricted funds Total 2023 Total 2022 Don8tlons and legacies 70,775 70.775 60,080 23 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - contlnuod FOR THE YEAR ENDED 30 hlARCH 2023 3 Actfvitle5 for B•n•ratlng funds Unrestricted Restricted Funds Funds Total 2023 Totsl 2022 Fundraislng events 13,888 13,888 30,318 Shop $81es Rent, Service charges and room hire 468,449 1,125 468,449 402,536 1,125 85 483,462 483,462 432,939 4 Investment Income Unrestricted funds Restricted funds Total 2023 Totsl 2022 Interest re¢eivable 5 Incomlng resources from the charltable actlvltles Charitablg Statutory Grants Grants and payrnents Sarvi¢8 fees Total 2023 Total 2022 Advic8 and advocacy Ag8ing Well Day care Home care Home from hospital Residential care fees PFIAGMA other Covid-lg support Furlough 108.300 36,284 8.473 58,998 167,298 119,697 26,858 136,546 112,122 682,798 691,271 671,016 2,270,367 2,295,367 1,888,317 164,995 205,487 129,991 829,959 829.959 789,239 73,404 25,000 30,000 10,492 366,373 14,518 163.549 128,404 4,033,975 4,325,928 4,091,273 24 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS . Conllnued FOR THE YEAR ENDED 30 MARCH 2023 Support costs Nots Total 2023 Total 2022 Premlses costs Employ88 costs Vehicle costs Depreciation Charges and f8es OfFIc8 costs Other costs 5,534 38,276 240 1,413 48,220 21,696 6,308 7,565 37,478 67 1,712 44.270 21.752 4,895 121,687 117,739 Analysls of costs of generatlng funds Total 2023 Total 2022 Premises C08ts Employee costs Volunteers, ex￿nSeS Insurance D&preciation Office costs other costs Charges a￿1 fees 110,206 272,251 4,326 2,821 3,753 11.734 44,944 5,685 8.598 11,486 85,161 240,532 4.301 1.260 3.664 13.070 30.442 4,148 8.539 15,641 Audito¢s tEtnuneration Vehlcle costs 475,804 406,758 25 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS- contlnu•d FOR THE YEAR ENDED 30 MARCH 2023 8. Analys18 of ¢osts of charitablo a￿1VIti0¥ Note Advice & advocacy Ageing Well Day C*re Horne Care Residential care PRAGMA Home from hospital Total 2023 Total 2D22 ACtI￿lieS undertaken directly: Prern1￿S Loan interest Employee costs Volunleer expenses Vehide costs Depreciation Charges and fees Office costs other costs Insurance Support costs 3,154 15.130 105,338 99.176 31,586 61K).314 125 222,966 206,197 31,586 28,709 3,400.981 2,991,520 4.425 2.124 58,525 41,356 55.301 24,500 22,476 19.738 238,504 214,855 213,780 181,553 34.075 862 121.687 117,739 172.861 124.206 497,512 1.931.918 4,160 96 1.472 50,512 17.414 2,910 6,050 83.148 7,209 113.630 146 785 4.440 17.783 7,605 66,505 2.962 3,256 314 37,827 6,676 58,585 84.393 16,065 21,456 878 1.400 3.198 181 6,326 12,012 78,918 639 16,814 69.034 291 10.112 4,711 76 2.376 272 193,630 160,187 889.248 2,112,591 956.208 8.180 84,262 4,404.306 3,829,153 26 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE YEAR ENDED 30 MARCH 2023 Movement In total fvnds for th• y•ar This Is $tated after chargingllcr8ditingl'. Total 2023 Total 2022 Noie Auditors, remuneration Depreciation 8,598 80,467 8,539 29,876 15 10 Staff costs Total 2023 Total 2022 Wages and salari88 Social security costs Pension costs 3.374,876 277,683 58,949 2,997,290 218,233 54,007 3,711,508 3,269,530 The average numb6r of full-limo equivalent employees, analysed by functionwas.. Tatal 2023 Totgl 2022 char￿able actSvltl6s Managernent and admlnlslration of the charity 185 170 192 177 There were no employees whose annual &moluments were £80,000 or more. 11 Ponglon costs The company operates a company pension sch8m8. The assets of the scheme are held separately from those of the companyin an independenuy admlnlstered fund. The pension cost charge r8pr&sents contributions payablo by the company lo the fund and amounted to £58,949 {2022 - £54,007). 12 Trn8tees None of Ihe trustees (or any persons conneoted with them) received any remuneration during the year12022- £Nil). 27 AGE CONCERN MANCHESTERAND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - contlnuad FOR THE YEAR ENDED 30 AIARCH 2023 13 Surplu8 for th8 flnanclal year As pemiltted by Section 408 of the Companies Act 2006 and Paragraph 397 of the SORP, no separate SOFA has been p￿Sented for the Charity alone. Relevant information 15 a5 follows- 2023 2022 Holding CharllWs gn)ss income 2.584.798 2.565,984 Holding Charit￿$ surplu5 for the financial year 55 348,381 14 Intanglble Ilxed a88ets- Group and charfty Trademarks Cost al 31 March 2022 Additions 4,815 Cost at 30 March 2023 4.815 Amortisalion at 31 March 2022 Charge for th8 year ArnDrti5alion aL 30 MarGlI 2023 N•t book valu• At 30 March 2023 At 30 March 2022 28 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS . contlnuod FOR THE YEAR ENDED 30 MARCH 2023 15 Tanglbl• flx•d a88•ts - Group and charlty Land &buildings F￿tureS & fittings Motor vehiclas Office equipment Totsl Cost at 31 March 2022 Additions Disposals Cost at 30 March 2023 Accumulated depreGiation at 31 March 2022 1,883,700 128,189 140,584 29,850 114.766 2.267.239 29.850 1,883.700 128,189 170,434 114,766 2.297,089 885.024 113,940 95,450 101,910 1.19e,324 Charge for the year Eliminated on dlsposal Accumulated dep￿latIOn at 30 March 2023 Net book valuo At 30 March 2023 37.557 4,275 18,444 191 60,467 922,581 118,215 113,894 102,101 1.256,791 961,119 9.974 56.540 12,665 1,040,298 At 30 March 2022 998,676 14.249 45,134 12,856 1.070,915 The not boc* value of18nd and buildings as at 30 March 2023 ci)mprls• ot. Freehold Long tortn leasetK)Id 878,393 B2,726 961 119 Included in land and buildingts 15 £381,19312022'. £381.1931 of land whlchlg not depreclated. 29 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS . contlnuod FOR THE YEAR ENDED 30 MARGH 2023 16 Flxod assot Invoslmonts . Charlty 2023 20 Cost as at 30 March 2023 Cost a8 al 30 Mar¢h 2022 The Investm8nts hald by the company represent the investment in the subsi¢Jiary companios as follows: Company County of Incorporatlon Shares hdd Class Subsidia undgrtakin Age Conc8m Manchester Trading Co. Ltd Age Concem Manchester (Carel Limited Silver Servic6 Manchester Limited Age UK Manch8Ster Tradlng Co. Limited Age UK Manchestor England & Wa185 England & Wal85 England & Vvales England & Wal85 England & Wales Ordlnary Ordinary Ordinary ord￿ery 100 100 100 100 Age UK Manchester is a company limited by guarant88 and th8refore has rK) share capital. The principal activty of these undertakings for th8 last r81ovanl flnanclal p8rlod was as follows: Princip81 activity Non-tradlng Care provision for und6r 60's ond home care prowsion Non-trading Non-trading Non-IraUlng Age Concern Manchester Trading Co. Ltd Age CDncem Manchest8r (Carel Limlted Silver Se￿￿ Manchester Lirnited Ag8 UK Manchester Trading Co. Limited Age UK Manchester 17 Dabtors 2023 2023 Group Company 2022 2022 Group Company Trad9 d8btors PrepayTn8nls and accruad income Balance due from subsidHries Other debtors 617,581 25,039 53,849 25,035 563,731 2.757 385,381 57,853 43,026 57,849 342,354 5,487 2,757 5.487 645,377 645,372 448,721 448,716 30 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - contlnuod FOR THE YEAR ENDED 30 MARCH 2023 18 Credttors: amounts falling due wlthln one year 2023 Group 2022 Company Company Group Bank loans and overdrafts Trade creditors Taxation and social 58surty Accruals and deferred income Other creditors 56,416 110,774 70,289 76,365 119.216 56,416 110,774 70,289 76.365 119,218 19,493 124,483 73,119 125,826 122,484 19,493 124,483 73,119 125.826 122,484 433 060 465 405 The bank loans 8re secured by wayof a fixed charge over the freehold prop¢rtl&s owned by the Charity. 19 Credltors: amounts falllng duo In greatsr than one yoar 2023 2022 Group Company Group Company Bank loans Analy818 of loans Wholly repayable within five years by Instalments Repayable wlthin one year Repayable betW￿n two and five years Repayable after five years 56,416 51,643 387.286 56,416 51,643 387,286 19,493 75,453 509,101 19.493 75,453 509.101 The bank loans are secured byway of a fixed charge over the fre8hold properties owned bythe Charity. 20 Taxatlon The groupls exempt from corpDration t8x on Its charftable activities. 31 AGE CONCERN MANCHESTERAND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - ¢ontlnu•d FOR THE YEAR ENDED 30 AIARCH 2023 21 Flnan¢lal commllments At 30 March 2023 Ihe group has annual commitment5 under non-cancellable leases as follows: 2023 Land and bulldlngs 2022 Land and Other buildings Other Explry dats: Wilhln one year Two to five years Ovar five years 34,512 103.536 34,512 103.536 34,512 138,048 172.560 22 Staiemfrnt ol funds At 30 March Income 2022 Expondltur• At 30 klarGh 2023 General reserve Unr&strf¢ted funds 969,908 4.628,213 (4.631,3901 966.731 R￿trIGtfjd fund¥ Ageing Well grant Awards for All- Holmfield lfjtchen Infomialion & advice worker Scams prevention grant Eric Wright grant Reach Fund Film club grant Eon warm homes grant The Mark Benevolent Fund Home from hospltal grants Day care equipment grants 9.179 7,450 69.687 159.216) 1200) {1.CM)O} 153.000) 130.000) {2.000} 19.650 7,250 27.500 28,500 53,000 7.rxio 23,000 2,000 811 811 26,800 (26,800) {8.185} (65.492) 2,827 20,462 12,277 65,492 1.473 1.354 64.256 251,952 248,720 67.488 1,034.164 4.880.185 4 880,110 1.034,219 The gener81 reserve represents Ihe free funds of the charitywhich are r￿1 deslgnated for partl¢ular purposes. The Ageing Well Grant carried forward balance at 30 March 2023 represents speclfic fundlng from th8 Natlonal Lottery Fund towards the provision of the Ageing Well extra care actlvitles. Thg'Awards forMI' fund ¢arrléd fo￿ard at 30 March 2023 Mpresents fundlng re¢elved In prevlous 32 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - contlnu8d FOR THE YEAR ENDED 30 MARCH 2023 22 Statemenl of funds (contlnued) years for kllchen improvement works carried out at the charivs residential home. The expenditure seen during th8 year relates to a proportlonats release of thls against depreciation Gharged on the5ea5sets. The Information and Advlce Worker grant relates trj funding recelved to fund an advice workgr. This is expected to b8 used within the next flnancial year. The Scams Prevention grant relatss to funding received from Age UK h￿th the purpose of putting on educational events to prat8cI service users against scams. The Eric Wrfght grant rBlatos to monies recelved In the ￿ar and represents funding for a new minibus. This was spent during tho year to purchase a new mlnibus for th8 day care operations. The Reach Fund grant was re￿IVed In 2021 to asslstth8 Charftywlth Its capabllity and feaslblltty studi8S when reviewing its ability to continue lo provide and expand its Services In the future. The Film Club grant relates to funding received in a previous year to be spant on a flrn club at one of the day cenlres. The Eon Wami Homes funding relates to grants received from Age UK to help servke u89rs cover the cost of eneryy bills. The Mark Benevolent Fund was received in Ihe p￿Or year and reprasented funding received for a new mlnibus. The expenditure seen dudng the period relal8s lo a proportionate release of Ihls against depreciation charged on this assgt. The Home from Hospital grants relate to funding from Manchester City Councll (£55,000) and 1 OGM {£10.492) to fund home from hosplt81 workerg. The Day Care Equipment grant relates to gr£nts for gym equlpment and garden equlpment for day care centres. 23 Analysls of group net assots be￿••n fvnds Unre8trlctsd funds Restrlcted funds Total 2023 Fund balancés as at 30 March 2023 aro ropres8nlod by: Intsngible frx8d assets Tangible fixed assets Current assets Current liabilities Long temi1Sabllllles 4,815 1,019,960 813,945 1433.060) 1438,929) 4,815 1,040,298 861,095 1433.060) 1438.929) 20,338 47.150 966.731 67,488 1,034,219 24 Share capltal Tha charity has no share capitsl b6ing a company limited by guarantee. Membors gu8rante8 to contrlbuta an amount not exreeding £1 ea¢h In the event of a winding up situation. 25 Control The charity Is controlled by the twstg95. 33 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL sTATEmEP￿s - continu•d FOR THE YEAR ENDED 30 IAARCH 2023 26 Nèt Incomè from tradlng The company owns 100% of the shares In Age Concern Manchester (Carel Limited (ACMCI. which Is incorporated In the United Kingdom and registered In England (Company Registration No: 07450714). The subsldlary provld8s home care s•Nlce$. All income and expenditure for the above subsldlary has beon consolidated C￿ a line by Ilne basis in the SOFA. The total net profft Is gifted to the charity. The accounts for the year ended 30 March 2023 have been audited and wll b8 fi18d at Cornpanles House. A summary of the financial positson for th8 year 8ndad 30 March 2023 Is given below.. Profft and loss account 2023 ACMC 2022 ACMC Turnover- home Ca￿ service5 2,295,367 1,888,317 Admlnlstrallve expenses- homo care 59rvices 11,906,618) 11,690.569) Oparating profft other Income 388,749 197,748 Profrt on ordlnary actfvitl85 388,749 197,748 Profrts donated to Ag8 Concem Manchester (388,749) (197.748) Retained re$ult for the year Balancè shoot 2023 2022 Current assgts Credltors - falllng due wlthin one year 563,732 1563,n1 > 342,355 (342.354) Net 888els Called up share ¢apilal reserves 34 AGE CONCERN MANCHESTER AND ITS SUBSIDIARIES NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE YE4R ENDED 30 MARCH 2023 26 Not In¢omo from tradlng - contlnued The Age Concern ManGhester (Carel Limited figures as shown abovo relatirvJ to the provision of home care servlces have be8n includ8d as home care incom& and expenditure In the Slatement of Flnancial Activities and the r8lated notes rather than commercial trading opgrations, to belter reflect the nature of th8 Charitvs activities. 27 Cash gongrated from operations 2023 2022 Surplus for thg year 55 348.381 Adjustments for. Depreciation and Impaimient of tsngible fixed assets 60.467 29.876 Profrt on disposal of tanglble thed assets Movements IT) working capital.. Increas8 in stock {Increasel in debtors {Decre8$8) in creditors lexcludlw flnanc8 8CtiMti8s) 1196.656) 1123,2931 Cash {absorbgdllgonorated from op•rnllons 1205.4031 239.110 35