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2021-05-31-accounts

REGISTERED COMPANY NUMBER: 03950659 (England and Wales)

REGISTERED CHARITY NUMBER: 1083203

REPORT OF THE TRUSTEES AND FINANCIAL STATEMENTS

for the Year ended 31 May 2021 for GLASS DOOR HOMELESS CHARITY TRADING AS Glass Door

GLASS DOOR HOMELESS CHARITY

Contents of the Annual Report and Financial Statements

PAGE
Reference and Administrative Details 1
Report of the Trustees 2 - 8
Report of the Independent Auditors 9 - 11
Statement of Financial Activities 12
Balance Sheet 13
Cash Flow Statement 14
Notes to the Financial Statements 15 - 23
Financial and In-kind Supporters 24 - 27

GLASS DOOR HOMELESS CHARITY

Reference and Administrative Details

Trustees

Asitha Ameresekere (appointed 19 April 2021) Mary Benton Kate Coles (Treasurer) Marie Green Ralph Griffin Stacy Jansz Brian Leathard (Chair of Trustees) Shuna Mason (Company Secretary) Amanda Sheppard

Registered Office

Chelsea Methodist Church 155a Kings Road London SW3 5TX

Registered Company Number

03950659 (England and Wales)

Registered Charity Number

1083203

Independent Auditors

Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD

Chief Executive Officer/Chief Operating Officer

Lucy Horitz (previously Abraham)

The role of Chief Operating Officer was redesignated as Chief Executive Officer from June 2020.

Bankers

Metro Bank 234 King's Road Chelsea London SW3 5UA

HSBC 22 Victoria Street London SW1 8ON

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees

The trustees, who are also directors of the Charity for the purposes of the Companies Act 2006, present their report with the financial statements of the Charity for the year ended 31 May 2021. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

Our Vision and Aims

Our vision is a future where no one has to sleep on the streets of London. We exist to support people who are homeless and whom no one else can or will help.

We aim to bring practical and emotional support and some stability to help people get back on their feet.

Our Objectives

Summary of objectives set out in our governing document:

The Charity's objectives are set out in its Memorandum of Association drafted and signed by its members on 2 March 2000. It states: The Charity's Object is to respond to the needs associated with homelessness within the area of West London, by means of:

Main objectives and strategies for the year:

Our overall objective for the year was to scale up our capacity to support everyone who turned to Glass Door to find routes out of homelessness.

Our specific objectives relating to our year-round casework advice service were as follows:

During the winter, we originally aimed to open our 2020-21 church-based winter night shelters for 22 weeks from 2 November 2020 to 5 April 2021. However, government guidance did not allow rotating communal night shelters during the Covid pandemic. With the usual model not possible, we adopted new services to provide places for our guests to sleep, eat and access advice. Instead, during the winter of 2020-2021 we aimed to:

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees - continued

Our Activities and Achievements

Casework

Glass Door caseworkers provide one-to-one tailored advice to our guests. This advice is open to all and operates yearround. Before the pandemic, most meetings between guests and caseworkers happened at five partner day centres in west and south-west London. However, the pandemic made it impossible for some of these centres to stay open, so we found new COVID-safe ways of working. We were one of very few organisations who never closed our doors throughout the whole pandemic. Makeshift meetings took place on the pavement, or wherever a spare office could be found. We distributed mobile phones to make remote contact easier. We set up a temporary unit at the Hut in Chelsea, a building close to our headquarters that was freely loaned by one of our partners.

Over the financial year 2020-2021, our casework team met with approximately 1,370 individuals (2019-20 1,434 individuals), working with them to bring many positive changes:

During the year, we expanded the casework team from 14 to 17 people. This included the introduction of new specialist areas such as a Complex Needs Caseworker and expansion of the work of the Tenancy Support Worker. We developed partnerships with a number of new housing providers to enable us to better meet the housing needs of certain types of guest, such as single guests aged under 35, refugees and guests in need of ongoing low-level support. We introduced new tools and resources to aid the tracking of data on our inform database and created new dashboards to allow for regular review of outputs and outcomes, enabling us to better allocate resource and improve our success rate with guests.

Winter Services – Hostels

Glass Door needed to find a new way to help people off the street in winter during the pandemic. We pivoted quickly to launch two single-room accommodation hostels in Central London. Each day around 100 individuals could access their own room, complete with meals and on-site personalised advice service from Glass Door caseworkers. The project not only supported people off the street, it provided access to healthcare, security, stability and dignity during a turbulent year.

Over the course of the 2020-2021 winter season:

Winter Services – Community Dinner Programme

Glass Door partnered with local churches and community centres to run a dinner service every night for 22 weeks for people experiencing, or at risk of experiencing homelessness during the pandemic. Some sat inside; others took meals to go. For many, the dinner service was the only source of regular hot food.

The dinner service also provided an opportunity to engage with caseworkers who were on hand to provide advice and support. Guests arrived in need of a hot meal and leave with a connection to an experienced professional dedicated to

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees - continued

finding them a way out of homelessness. We served a total of 10,309 meals to at least 343 individuals with 7 different venues hosting the service across 4 London boroughs.

Volunteers and Partners

While opportunities this year were reduced due to restrictions imposed by the pandemic, volunteers still played essential roles in the delivery of services. Volunteers cooked, served food, delivered donations, acted as translators, advised, helped answer phones and more. A total of 470 volunteers actively engaged in supporting our services during the year (1,633 in 19-20).

Glass Door partners with a wide range of other organisations to ensure guests have access to specialist services. These partners provide support in a variety of areas, including mental and physical health, debt, addictions, gender-based violence, modern slavery, immigration, skills training, language classes, employment, clothes and food. Five of our partners host Glass Door caseworkers at their centres, so guests can find advice and support during the daytime.

Advocacy

Working with a pro bono expert volunteer, Glass Door developed an advocacy strategy, which identifies the following

key future priorities:

During the year, Glass Door staff have spoken to policymakers, politicians and press to ensure the voices of our guests and the challenges they face are heard. In the past year, Glass Door’s work has been featured in multiple news outlets.

We also focused on the need for people who are homeless to have priority access to vaccines and warnings about the impact of COVID-19 on those who are homeless. In March 2020, Glass Door’s guests were among the first to access hotel rooms under the government’s “Everyone In” scheme. In January 2021, staff in the homeless sector were recognised as having priority access to COVID-19 vaccines, and in February, our guests were given access to vaccines, followed by a national rollout of vaccine access for people experiencing homelessness in March 2021.

Public Benefit Statement

The trustees consider that the activities of Glass Door provide benefit to homeless and precariously housed people in London. The Charity adds value through expertise, volunteers, economies of scale and partnerships - enabling those experiencing homelessness to find shelter and support to get off the streets.

By providing a safety net and a hand up out of homelessness, we help make the boroughs within which we operate a safer, more humane place for everyone.

The board of trustees regularly monitors and reviews the Charity's success in meeting its objectives and confirms that the activities of Glass Door described in this document are undertaken in pursuit of its aims. The trustees confirm they have had due regard to the Commission's public benefit guidance when exercising any powers or duties to which the guidance is relevant.

Financial Review

Delivering the goals set out above required us to meet higher fundraising targets than ever before. We raised £2,944,855, an increase of £911,061, or 45%, on our total income (2020: £2,033,794). This was largely due to an increase in donations from trusts and foundations to assist with the delivery of our new winter services programmes during the Covid-19 pandemic.

Total expenditure for the period ending 31 May 2021 was £2,593,679, up 58% on 2020 (2020: £1,643,110). The increase is primarily due to cost of running our new winter services programmes with £457,792 spent on hostel rent, with our usual rolling shelters unable to operate due to government guidance.

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees - continued

Our main cost in the year was staffing (£1,564,623) which accounted for 60% of total expenditure. In our usual model both shelter space and volunteers are provided at no cost to the Charity whereas in the current year £457,792 was spent on hostel rent. If this is removed then staffing costs account for 73% of total expenditure in the year, which is in line with previous year spend (2020: 75%), of which 77% was for frontline staff such as Hostel staff and Caseworkers (2020: 76%).

Fundraising costs for the year were £288,592 (2020: £197,824), meaning that for every £1 spent, we successfully raised £10.14 (2020: £10.27). We coordinate many resources that are freely made available to us (space in churches, food and volunteers), meaning that the amount invested in fundraising in fact unlocked a value much greater than the amount raised.

At 31 May 2021 the total reserves carried forward were £1,580,461 (2020: £1,229,285) of which £1,485,796 related to unrestricted reserves and £94,665 to restricted reserves. While this represents a 29% increase in reserves from the previous year, it moves us closer to meeting our reserves policy (see below). The overall increase in reserves is intended to put Glass Door in a secure financial position to expand its winter services and casework. It has also enabled the Charity to robustly respond to the health emergency caused by the COVID-19 pandemic.

Donations and grants came through a combination of charitable trusts and other charities, individual giving, corporate giving and church donations. Glass Door is an independent charity that receives no funding that impedes our open access policy. The Sleep Out fundraising event in October 2020 raised £166,474 (£245,559 in October 2019) from a range of sources with over 300 participants giving up their beds to raise awareness and funds. The 2020 event was entirely virtual, with participants sleeping in their gardens, church halls or other venues, as the pandemic prevented the live event in Duke of York Square.

Charitable trusts and foundations contributed £1,618,475, representing 55% of our fundraising income. Individual donations totalled £698,263 (24%), corporate donations totalled £353,046 (12%), churches provided £110,104 (4%), and schools and community groups contributed £145,407 (5%).

Reserves policy

As part of the annual review of our reserves policy, Glass Door assesses the financial risks surrounding our future ability to provide our services in the following months and years.

The reserves policy was revised in March 2021. In “normal” circumstances the Charity aims to hold reserves of at least 12 months’ worth of permanent staff salaries and fixed overheads less secured income (pledges from trusts and committed donations). Prior to March 2021, secured income was not taken into account.

This prudent reserves policy allows us to maintain our office premises and to offer permanent staff a measure of job security, which assists us with training and retention and delivers a crucial element of continuity of service for our guests. This prudent policy has enabled the Charity to rise to the unforeseen challenges presented by the COVID-19 pandemic and to continue to deliver and develop services to the homeless community in accordance with our objectives.

The Charity had reserves of £1,580,461 at 31 May 2021. While ensuring that the Charity is sustainable and able to continue its services year on year with the greatest efficiency we can achieve, we believe that the current unprecedented situation is such that we should be prepared to use some of our reserves to meet rising levels of demand. In these “uncertain times”, one thing that is certain is that people will continue to turn to Glass Door’s services.

As with all organisations, we are planning ahead based on a number of different scenarios. We are doing our best to promote shelter, casework and food within Government regulations, which are frequently changing, within the resources available to us. Although we are consistently astounded by the generosity of our donors, in an economic climate of uncertainty we should anticipate that some income sources may reduce, especially with greater competition for financial support. The response from donors over recent months, however, has been very positive.

The trustees therefore consider the reserves policy of the Charity to be set at a sensible and prudent level to deal with the Charity's affairs in an orderly and practical way, to ensure that the Charity is sustainable from year to year, to deliver continuity and to plan for expansion.

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees - continued

Future Plans

While the coming year will continue to be a year of uncertainty at Glass Door, we are determined to keep our doors open to all in need of safe shelter and a route out of homelessness.

We had worked for many months to develop plans which would enable us to safely reopen communal night shelters with our partner churches from November 2021. However, the arrival of the Omicron variant and the uncertainties surrounding it have led us to take the difficult decision not to reopen night shelters this year.

Plans for the winter of 2021-22 include;

We continue to operate an advice service on a drop-in basis with our partner day centres and by appointment. We are increasing the number of daytime services we partner with (and provide a caseworker at) from five to seven so that people experiencing homelessness will be able to access quality casework at more locations.

As previously, we will provide food vouchers, toiletries, phones, phone credit and bus tickets to meet guests’ immediate needs. We also aim to increase our range of services, including access to computers for all and smartphones for engaged guests staying in our hostels to improve digital inclusion, English language classes, lockers, and move-in support. We have re-launched our Women’s Group which had been closed since the pandemic started.

Structure, Governance and Management

Constitution

Glass Door Homeless Charity is a registered charity and company limited by guarantee and is governed by its Memorandum and Articles of Association. The company was incorporated on 17 March 2000 and registered as a charity on 6 November 2000 under the name of West London Churches Homeless Concern. The name was changed by a resolution of the members on 10 March 2015 and relevant filings made to Companies House and the Charity Commission shortly thereafter.

Recruitment and appointment of new trustees

New trustees are recruited on a periodic basis and are appointed in accordance with clauses 30-32 of the Articles of Association. Induction and training of new trustees is carried out by trustees with support from the Chief Executive Officer.

Where trustees have served for more than nine years their reappointment is subject to review by the board of trustees and takes into account the need for progressive refreshing of the board.

Governance, committee structure and decision-making

Glass Door Homeless Charity is run by a board of trustees that meets approximately six times a year. The trustees have been meeting on a more regular basis since the emergence of the COVID-19 pandemic.

The work of the board of trustees is supported by management meetings and a committee, with trustees responsible for overseeing specific areas of activity attending relevant management meetings. All significant strategic, financial and managerial decisions are made at board level and operational decisions are delegated to management. Key staff members and volunteers may attend the trustee and committee meetings.

The trustees determine which decisions can be made by the Chief Executive Officer and delegate accordingly.

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GLASS DOOR HOMELESS CHARITY

Report of the Trustees - continued

Relationship between the Charity and related parties

Glass Door does not have any financial transactions with any related parties. Trustees have not received any remuneration or received any other benefits from the Charity or a related entity. No trustee expenses have been incurred.

Risk assessment

The trustees have a duty to identify and review the risks to which the Charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.

The trustees have recognised that there are risks to which the Charity is exposed. Trustees actively manage these risks via a risk register, and systems have been established to mitigate known risks. For example, risk assessment inspections have been conducted at all venues. Likewise, policies and systems have been put in place around financial controls, employment procedures, agreements with participating churches and volunteer training.

Statement of Trustees' Responsibilities

The trustees (who are also the directors of Glass Door Homeless Charity for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland”.

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure of the charitable company for that period. In preparing those financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Insofar as the trustees are aware:

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

Approved by order of the board of trustees on 25 January 2022 and signed on its behalf by:

............................................. Brian Leathard - Chair of Trustees

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Report of the Independent Auditors to the Members of Glass Door Homeless Charity

Opinion

We have audited the financial statements of Glass Door Homeless Charity (the ‘charitable company’) for the year ended 31 May 2021 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’.

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

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GLASS DOOR HOMELESS CHARITY

Report of the Independent Auditors to the Members of Glass Door Homeless Charity - continued

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

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GLASS DOOR HOMELESS CHARITY

Report of the Independent Auditors to the Members of Glass Door Homeless Charity - continued

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Richard Billinghurst FCA (Senior Statutory Auditor) for and on behalf of Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD

Date: 25 January 2022.

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GLASS DOOR HOMELESS CHARITY

Statement of Financial Activities (Incorporating an Income and Expenditure Account)

Notes
INCOME AND
ENDOWMENTS FROM:
Donations and grants
2
Bank interest receivable
Other income
Total
EXPENDITURE ON:
Raising Funds
3
Charitable activities
Winter Services
3
Casework
3
Day/Guest Services
3
Total
NET INCOME
4
RECONCILIATION OF
FUNDS
Total funds brought
forward
13
TOTAL FUNDS
CARRIED FORWARD
13		 Unrestricted
funds
£
1,941,014
2,765
16,795
1,960,574
288,592
808,021
426,148
52,851
1,575,612
384,962
1,100,834
1,485,796		 Restricted
funds
£
984,281
-
-
984,281
-
714,339
303,728
-
1,018,067
(33,786)
128,451
94,665		 2021
Total
funds
£
2,925,295
2,765
16,795		 2020
Total
funds
£
2,030,847
2,947
-
2,944,855 2,033,794
288,592
1,522,360
729,876
52,851
2,593,679
351,176
1,229,285
1,580,461		 197,824
743,605
660,331
41,350
1,643,110
390,684
838,601
1,229,285

Continuing Operations

All income and expenditure has arisen from continuing activities. The notes 1 to 14 form part of these financial statements.

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GLASS DOOR HOMELESS CHARITY

Balance Sheet at 31 May 2021

Notes
FIXED ASSETS
Tangible assets
8
CURRENT ASSETS
Debtors
9
Cash at bank and in hand
CREDITORS
Amounts falling due within one year
10
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT
LIABILITIES
NET ASSETS
FUNDS
Unrestricted funds
13
Restricted funds
13
TOTAL FUNDS		 2021
£
59,600
35,926
1,606,995
1,642,921
(122,060)
1,520,861
1,580,461
1,580,461
1,485,796
94,665
1,580,461		 2020
£
61,909
58,923
1,169,022
1,227,945
(60,569)
1,167,376
1,229,285
1,229,285
1,100,834
128,451
1,229,285

These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies’ regime.

The financial statements were approved by the Board of Trustees on 25 January 2022 and were signed on its behalf by:

……………………………………………

Kate Coles – Trustee

The notes 1 to 14 form part of these financial statements.

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GLASS DOOR HOMELESS CHARITY

Cash Flow Statement for the year ended 31 May 2021

2021
£
Cash flows from operating activities:
Cash generated from operations
(See below)
441,195
Net cash provided by operating activities
441,195
Cash flows from investing activities:
Purchase of tangible fixed assets
(22,782)
Proceeds from sale of tangible fixed assets
16,795
Interest received
2,765
Net cash provided used in investing activities
(3,222)
Change in cash and cash equivalents in the
reporting period
437,973
Cash and cash equivalents at the beginning of
the reporting period
1,169,022
Cash and cash equivalents at the end of the
reporting period
1,606,995
RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING
ACTIVITIES
2021
£
Net income for the reporting period (as per
statement of financial activities)
351,176
Adjustments for:
Depreciation charges
25,091
Interest received
(2,765)
Gain on disposal of tangible fixed assets
(16,795)
Decrease/(increase) in debtors
22,997
Increase/(decrease) in creditors
61,491
Net cash provided by/(used in) operating
activities
441,195		 2020
£
375,513
375,513
(59,012)
-
2,947
(56,065)
319,448
849,574
1,169,022
2020
£
390,684
19,487
(2,947)
-
(17,158)
(14,553)
375,513

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021

1. Accounting Policies

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Going concern

The trustees consider that the Charity’s cash at the date of approval of the financial statements and its projected cash flows for the following year are sufficient such that the Charity remains a going concern for the foreseeable future, being a period of at least 12 months from the date of approval of these financial statements. In making this judgement, the trustees and senior management team have considered future agreed funding and the anticipated impact of external factors, including the COVID-19 pandemic, on future funding and expenditure.

Critical accounting judgements and key sources of estimation uncertainty

The preparation of financial statements in accordance with generally accepted accounting practice requires management to make estimates and judgements that affect the reported amounts of assets and liabilities at the reporting date and the reported amounts of revenues and expenses during the reporting period. The critical judgements and estimates are reflected in these accounting policies.

Income

All incoming resources are included in the Statement of Financial Activities when the Charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income when appropriate:

Expenditure

Expenditure is recognised on an accrual basis as a liability is incurred. Expenditure includes any VAT that cannot be fully recovered, and is reported as part of the expenditure to which it relates:

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GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

1. Accounting Policies – continued

Tangible fixed assets

Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions or those costing below £250 are not capitalised. Depreciation is provided at rates calculated to write off the cost of each asset over its expected useful life, which in all cases is estimated at 4 years.

Taxation

The Charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the Charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Hire purchase and leasing commitments

Rentals paid under operating leases are charged to the Statement of Financial Activities on a straight-line basis over the period of the lease.

Pension costs and other post-retirement benefits

The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate.

Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

2. Donations and Grants

Corporate
Individuals
Trusts and Foundations
Churches
Other charitable income		 Unrestricted
funds
£
352,946
693,121
748,656
109,084
37,207
1,941,014		 Restricted
funds
£
100
5,142
869,819
1,020
108,200
984,281		 2021 Total
funds
£
353,046
698,263
1,618,475
110,104
145,407
2,925,295		 2020
Total funds
£
94,036
697,469
977,239
89,982
172,121
2,030,847

Donated goods and services are included above and, in the current year amounted to £81,171. This consisted, in part, of £21,291 for pro bono legal advice on setting up hostels, £22,750 for Covid lateral flow tests, £11,596 for the provision and installation of Covid Perspex screens and £7,725 for personal protective equipment (PPE).

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 16

GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

3. Resources Expended

Basis of
allocation
Costs directly allocated to
activities:
Staff costs
Direct
Caseworkers’ expenses
Direct
Fundraising
Direct
Hostel rent and move-on
accommodation
Direct
Catering
Direct
Equipment
Direct
Rent
Direct
Cleaning and laundry
Direct
Other operations expenses
Direct
Guest deposit, accommodation
and reconnection expenses
Direct
Guest materials
Direct
Other guest expenses
Direct
Van expenses
Direct
Insurances
Usage
Support costs allocated to
activities:
Premises
Usage
Recruitment and training
Usage
Printing, postage and
stationery
Usage
Monitoring and evaluation
Usage
Audit
Usage
Auditor non-audit work
Usage
Legal
Usage
Telecommunications
Usage
IT expenses
Usage
Other expenses
Usage
Bank charges
Usage
Depreciation
Usage
Allocated costs
Reallocated support &
governance costs
Usage
Total expenditure
Total expenditure 2020
Basis of allocation of costs
Winter
Services
Casework
Day/
Guest Services
Raising Funds
Support &
Governance
2021
Total
2020
Total
£
£
£
£
£
£
£
641,794
548,350
17,887
209,277
147,315
1,564,623
1,230,751
-
17,930
-
-
-
17,930
19,749
-
-
-
24,827
-
24,827
18,436
457,792
-
-
-
-
457,792
-
76,006
-
2,139
-
-
78,145
32,094
49,937
-
-
-
-
49,937
48,712
-
15,807
-
-
-
15,807
1,950
20,424
-
-
-
-
20,424
39,059
27,937
-
-
-
-
27,937
9,677
-
19,856
-
-
-
19,856
11,822
-
-
20,830
-
-
20,830
7,035
-
-
5,691
-
-
5,691
-
12,164
-
-
-
-
12,164
21,833
9,594
4,454
342
1,713
1,028
17,131
21,006
1,295,648
606,397
46,889
235,817
148,343
2,333,094
1,462,124
8,556
8,557
-
8,557
8,557
34,227
34,140
36,998
17,316
1,339
6,734
4,236
66,623
40,685
3,610
1,689
130
657
413
6,499
11,464
10,266
4,804
371
1,868
1,175
18,484
14,186
1,832
858
67
334
210
3,301
3,090
6,994
3,273
254
1,273
801
12,595
12,568
23,623
1,091
85
424
267
25,490
-
6,226
2,914
225
1,133
713
11,211
9,465
22,884
10,710
828
4,165
2,620
41,207
22,310
2,106
986
76
383
241
3,792
3,850
6,700
3,136
242
1,219
767
12,064
9,741
20,382
2,753
213
1,071
673
25,092
19,487
150,177
58,087
3,830
27,818
20,673260,585
180,986
1,445,825
664,484
50,719
263,635
169,016
2,593,679
1,643,110
76,535
65,392
2,132
24,957
(169,016)
-
-
1,522,360
729,876
52,851
288,592
-
2,593,679
1,643,110
743,605
660,331
41,350
197,824
-
1,643,110
Direct – directly attributable to the activity
Usage – estimated usage based on staff costs per activity

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 17

GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

4. Net Income

Net income is stated after charging:

2021 2020
£ £
Auditors’ remuneration 3,301 3,090
Other non-audit services 12,595 12,568
Depreciation – owned assets 25,092 19,487
Other operating leases 34,227 34,140

5. Trustees’ Remuneration and Benefits

There were no trustees' remuneration or other benefits for the year ended 31 May 2021 nor for the year ended 31 May 2020.

Trustees' expenses

There were no trustees' expenses paid for the year ended 31 May 2021 nor for the year ended 31 May 2020.

6. Staff Costs

Wages and salaries
Social security costs
Other pension costs
Total Staff Costs (note 3)
The average number of employees during the year was as follows:
Including winter services		 2021
£
1,420,916
121,836
21,871
1,564,623
56		 2020
£
1,105,447
102,234
23,070
1,230,751
44

During the 30-week period in which our winter services were in operation (2020: 22-week period in which the night shelters were in operation), the average number of employees was 75 (2020: 66). For the remainder of the year, the average number of employees was 30 (2020: 28).

The key management personnel of the Charity consists of five roles. The total remuneration (including taxable benefits and employer's pension and social security contributions) of the key management personnel for the year was £225,395 (2020: three roles with total remuneration of £161,153). One employee received emoluments in excess of £60,000 but no more than £69,999 (2020: 0).

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 18

Notes to the Financial Statements for the year ended 31 May 2021, continued

GLASS DOOR HOMELESS CHARITY

7. Comparatives for the Statement of Financial Activities

For the year ended 31 May 2020

INCOME
AND
ENDOWMENTS
FROM:
Donations and grants
Bank interest receivable
Total
EXPENDITURE ON:
Raising funds
Charitable activities
Night Shelter
Casework
Day Services
Total
NET INCOME
RECONCILIATION OF FUNDS
Total funds brought forward
TOTAL FUNDS CARRIED FORWARD		 Unrestricted
funds
£
1,494,395
2,947
1,497,342
197,824
417,298
534,614
26,073
1,175,809
321,533
779,301
1,100,834		 Restricted
funds
£
536,452
-
536,452
-
326,307
125,717
15,277
467,301
69,151
59,300
128,451		 2020 Total
funds
£
2,030,847
2,947
2,033,794
197,824
743,605
660,331
41,350
1,643,110
390,684
838,601
1,229,285

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 19

GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

8. Tangible Fixed Assets

COST
At 1 June 2020
Additions
Disposals
At 31 May 2021
DEPRECIATION
At 1 June 2020
Disposals
Charge for year
At 31 May 2021
NET BOOK VALUE
At 31 May 2021
At 31 May 2020		 Motor
Vehicles
£
63,414
-
(27,009)
36,405
34,911
(27,009)
11,037
18,939
17,466
28,503		 Office
Equipment
£
60,022
22,783
-
82,805
26,616
-
14,055
40,671
42,134
33,406		 Total
£
123,436
22,783
(27,009)
119,210
61,527
(27,009)
25,092
59,610
59,600
61,909

9. Debtors: Amounts Falling Due Within One Year

Other debtors
Gift Aid income tax recoverable
Accrued income receivable
Prepayments		 2021
£
-
-
14,528
21,398
35,926		 2020
£
3,034
18,266
20,386
17,237
58,923

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 20

GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

10. Creditors: Amounts Falling Due Within One Year

editors: Amounts Falling Due Within One Year
Social security and other taxes
Accruals and deferred income		 2021
£
29,288
92,772
122,060		 2020
£
18,224
42,345
60,569

11. Leasing Agreements

Minimum lease payments under non-cancellable operating leases fall due as follows:

2021 2020
£ £
Within one year 3,548 6,313
Two to five years - 921
Greater than five years - -

Due within one year includes the Glass Door offices rental of £2,626 (2020: £2,626).

12. Analysis of Net Assets Between Funds

Fixed assets
Current assets
Current liabilities
Total funds 2021
Total funds 2020		 Unrestricted
fund
£
59,600
1,548,256
(122,060)
1,485,796
1,100,834		 Restricted
funds
£
-
94,665
-
94,665
128,451		 2021
Total
funds
2020
Total
funds
£
£
59,600
61,909
1,642,921
1,227,945
(122,060)
(60,569)
1,580,461
1,229,285

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 21

GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

13. Movement in Funds
Unrestricted funds
General fund
Restricted funds
Winter Services
Casework
Other salaries
Employee wellbeing
TOTAL FUNDS
Comparative fund movements:
Unrestricted funds
General fund
Restricted funds
Night shelter
Casework
Other salaries
Employee Wellbeing
TOTAL FUNDS		 At 1 June
2020
£
1,100,834
-
113,342
9,567
5,542
128,451
1,229,285
At 1 June
2019
£
779,301
-
-
59,300
-
59,300
838,601		 Incoming
resources
£
1,960,574
683,031
254,382
46,868
-
984,281
2,944,855
Incoming
resources
£
1,497,342
247,552
173,796
105,604
9,500
536,452
2,033,794		 Resources
expended
£
(1,575,612)
(683,031)
(282,859)
(46,635)
(5,542)
(1,018,067)
(2,593,679)
Resources
expended
£
(1,175,809)
(247,552)
(60,454)
(155,337)
(3,958)
(467,301)
(1,643,110)		 At 31 May
2021
£
1,485,796
-
84,865
9,800
-
94,665
1,580,461
At 31 May
2020
£
1,100,834
-
113,342
9,567
5,542
128,451
1,229,285

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 22

GLASS DOOR HOMELESS CHARITY

Notes to the Financial Statements for the year ended 31 May 2021, continued

13. Movements in Funds - Continued

Purpose of restricted funds:

14. Related Party Disclosures

There were no related party transactions for the year ended 31 May 2021 or the year ended 31 May 2020.

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 23

GLASS DOOR HOMELESS CHARITY

Financial and In-kind Supporters

Glass Door would like to thank all the volunteers, schools, churches, individuals, corporations, trusts and foundations whose contributions made it possible to continue our work this past year. Here we acknowledge some of our wonderful supporters.

Charitable Trusts and Foundations

The 29th May 1961 Charitable Trust London Community Foundation Albert Hunt Trust MariaMarina Foundation Alchemy Foundation Marsh Christian Trust An Extra Mile Charitable Trust The Matthew Trust Ann Jane Green Trust Mercers' Company The Anthony & Pat Charitable Foundation Na Mokulua Aquila Family Charitable Trust National Lottery Community Fund Barbet Charitable Trust Nebulus Trust The Beatrice Laing Trust NPC Foundation The Broad Foundation The Ogilvie Charities The Cadogan Charity Our Aim Appeals CAF America Pemberton Fund The Calleva Foundation PEN Trust Charles and Kaaren Hale Family Foundation Permira Foundation Daughters of The Cross Provincialate The Persula Foundation De Brye Charitable Trust The Phoenix Cottage Trust The deLaszlo Foundation R N and G Maini Charitable Trust Desmond Harris Charitable Trust The Roger De Haan Charitable Trust Drapers' Charitable Fund The Ron & Lyn Peet Trust The Eaton Fund Sir James Roll Charitable Trust Estera Trust (Jersey) Limited The Snowflake Trust The Falcon Trust Society for The Relief of Distress The Fitton Trust Souter Charitable Trust Fund For Human Need St Martin in The Fields Charity The C.G. Hacking Charitable Trust St Paul's German Evangelical Reformed Church Trust The Generation Foundation Strand Parishes Trust Glasspool Charitable Trust StreetSmart Go for It Tableau Foundation The Grocers' Charity The Tim and Natalie Adams Charitable Trust The Henry Smith Charity Tolkien Trust Homeless Link The Topinambour Trust The Hospital Saturday Fund TRH The Duke and Duchess of Gloucester Charitable Trust The I.G.Y Foundation Twinkle Trust Inner London Magistrates' Court's Poor Box Charity United in Hammersmith & Fulham J & S Asquith Charitable Trust The Whinfell Charitable Fund The Joron Charitable Trust William Brake Charitable Trust John Browne Charitable Trust The Wimbledon Foundation The Julia & Hans Rausing Trust Wogen Anniversary Trust The Keith Coombs Trust The Wolton Charitable Trust LHA London Ltd The Worshipful Company of Builders’ Merchants League of Helping Hands The Worshipful Company of Framework Knitters Linden Family Trust

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 24

GLASS DOOR HOMELESS CHARITY

Financial and In-kind Supporters - continued

Charities, Community and Voluntary Groups Barnes Community Choir Big Smoke Brass - UK Charity Book Sale at The Moravian Church Chelsea Design Quarter City Harvest Cremorne Residents Association Crisis UK Dons Local Action Group Embassy of The Republic of Poland The Felix Project Friends of St Mary's Fulham Supporters' Trust Hammersmith BID Housing Justice Inner Wheel Club Literary Laughs The Worshipful the Mayor of the Royal Borough of Kensington and Chelsea, Councillor Gerard Hargreaves: Charity of the Year Philanthropunks Putney Labour Women Richmond Foodbank Rotary Club of Putney Rotary Club of Twickenham Social Bite Wandsworth Foodbank

Educational Institutions

Chelsea Academy Chelsea Pre-Prep Eton College Grand West Pre-Prep King's House School Kingsland Pre-Prep Lady Margaret School Latymer Upper School Newton Prep Oratory RC Primary School Orchard House School Prospect House School Sion College SPS CU St Anthony's School for Girls St Mary's CE Primary School

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

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GLASS DOOR HOMELESS CHARITY

Financial and In-kind Supporters - continued

Companies and Local Businesses

4most Europe Ltd Admiral Cards Ltd The Angel & Crown Pub AppDynamics Aspect Capital Bridge Baker Bristows LLP Canada Life Cavan Bakery (East Sheen) Cheniere Marketing Ltd Cheval Collection Cisco Clifford Chance The Colour Works International Credit Suisse UK Ltd dunnhumby Europa Capital Partners LLP Fortnum & Mason Full Support Healthcare GAIL's Bakery (Richmond) Gather Gaunt Arbitration Services Giveclarity Goldman Sachs The Good Slice Greggs (Southfields) Hakkasan Group Helikon Shipping Enterprises Limited Jacobs John Cullen Lighting John Lewis & Partners Jollie Goods Knight Harwood Ltd Liniar Limited Little Waitrose (Parsons Green) Little Waitrose (Old Brompton Road) L'Oreal Marston Holdings Megan's Restaurants Mercer LLC Mohans Catering Nationwide Building Society Nest Relocations

Oaktree Capital Management (UK) LLP Oceandusk Group Ohm Clothing PEN Partnership Penny Appeal Peter Jones & Partners Petulia Galvin Pia Hallstrom Powwownow Premier League Price Waterhouse Coopers Properly Rathbones Respondi RWC Partners SABR Partners Sainsbury's Supermarkets Ltd Sainsbury's Local (Askew Road) Saipem Ltd Siemens Industry Software Silks PR & Marketing Sion James Comedy John Sisk & Son Spider Stafford Capital Partners Swatland Butchers (East Sheen) Troy Asset Management Ltd Unilever UK Limited Vectura Limited Vitol Services Ltd Vodafone Waitrose & Partners Wandsworth Waitrose (Belgravia branch) Waitrose (East Sheen) Waitrose (Putney) Waitrose (Richmond) Warrener Stewart Waverton Investment Management The Wedding Shop Weil, Gotshal & Manges (London) LLP Westgate UK Winch Design

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 26

GLASS DOOR HOMELESS CHARITY

Financial and In-kind Supporters - continued

Religious Institutions

All Saints Church, East Sheen St John's Church, Fulham All Saints Fulham St Luke's and Christ Church, Chelsea Ascension Balham Hill St Luke's Church, Battersea Barnes Methodist Church St Luke's Church, Redcliffe Gardens Chelsea Methodist Church St Margaret's Church, Putney Christ Church East Sheen St Mark's, Battersea Rise Equippers Church Surrey St Mary Magdalene, Richmond Essex Unitarian Church St Mary the Virgin First Church of Christ Scientist St Mary with St Alban German Christ Church St Mary's Barnes Holy Cross Catholic Church, Parson's Green St Mary's Battersea Holy Trinity Brompton St Mary's, Bourne Street Holy Trinity Brook Green St Mary's Cadogan Street Holy Trinity Richmond St Mary's Church, Putney HTB Queen's Gate St Mary's Church, The Boltons Ismaili CIVIC St Mary's Convent and Nursing Home Lincoln's Inn Chapel St Matthias, Richmond Martin Way Methodist Church St Michael and All Angels Church, Barnes The Moravian Church St Michaels Church, Southfields Our Lady of Dolours Servite Church St Michael's, Wandsworth Common Our Lady of Victories, Kensington St Peter's Church, Battersea Our Lady Queen of Peace, Richmond St Peter's Church, Hammersmith Parish of Putney St Peter's Church, Notting Hill Putney Methodist Church St Richard's Church, Ham Richmond Team Ministry St Saviour's, Wendell Park Rivercourt Methodist Church St Simon Zelotes Church Royal Hospital Chelsea St Simon's, Rockley Road Saffron Walden Quakers Meeting St Stephen's, Gloucester Road Sisters of Nazareth The Church of Our Most Holy Redeemer & St. Thomas Sisters of The Cross and Passion The Church of St Michael & St George Society of the Sacred Heart The Diocese of London St Barnabas Church, Clapham Common The London Oratory St Barnabas Church, Kensington The Vineyard Life Church, Richmond St Barnabas Church, Southfields United Benefice of Holland Park St Columba's Church of Scotland Vineyard 61 Church St Dionis Church, Parson's Green St Helen's Church, North Kensington * These churches supported the community dinner St John the Divine, Richmond service in 2020-21

TRUSTEES' ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 31 May 2021

Page 27