2024-03-31-accounts

Company number: 03324794 Charity Number- 1082193 East End Citizens Advice Bureaux (A company limited by guarantee) Report and financial statements For the year ended 31 March 2024

East End Cltlzens Advlce Bureaux Contents For the year ended 31 March 2024 Reference and admi nistrative i nformation Trustees, annual report Independent auditor's report Statement of financial activities (incorporating an income and expenditure accou nt) Balance sheet Statement of cash flows Notes to the fi nancial statements .23 .24 .26

East End Cltizens Advlce Bureaux Reference and admlnistratlve informatlon For the year ended 31 March 2024 Company number 03324794 Charlty number 1082193 Reglstered offlce and operational address 300 Mare Street London E8 IHE Country of reglstratlon England & Wales Country of Incorporatlon United Klngdom Trustees Trustees, who are also dlrectors under company law, who served during the year and up to the date of this report were a5 follows: Chalr Muddas5ar Ahmed (from 7 December 2023) Davld Ross JP (10 7 December 2023) Jennlfer Chung Matthew Downer Jolnt Vice Chalrs Paul Everltt Lucy Freeman Parker (appointed 28 September 2023) Denise Halton Stephanie Kleynhans Councillorjames Peters (Hackney) Nlcholas Smlth Sharmin Takln Daniel Tomlinson (resigned 6July 2023) Zoe Wilkins Councillor Penelope Wrout (Hackney) (resigned 12 June 2024) Secretary Yasmin Alam

East End Cltlzens Advlce Bureaux Reference and admlnlstratlve Informatlon For the year ended 31 March 2024 Key management personnel Yasmin Alam Ra5hld Seedat Andrew Sklpper Chief Executive Project manager Tralnlng and development manager (retired 30 Aprll 2024) IT manager Flnance manager Mi les Metcalfe Loulse Skinner Bankers Barclays Bank plc The Holloway & Kingsland Group PO Box 3628 London E8 2JX Auditor RPG Crouch Chapman LLP Chartered Accountants and statutory Auditor 40 Gracechurch Street LONDON EC3V OBT

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 The trustees (who are also directors of the charitable company for the purposes of the Companie5 Act) present thelr report and the audited flnancial Statements for the year ended 31 March 2024. Reference and admlnistrative information set out on page5 1 and 2 forms part of this report. The financial statements comply with current statutory requirements, the memorandum and articles of association and the Statement of Recommended Practlce - Accountlng and Reporting by Charltles: SORP appllcable to charltles preparing their accounts in accordance wlth FRS 102 (effective I January 2019). Since the company quallfies as small under section 383, the strateglc report required of medium and large companies under the Companies Act 2006 Istrategic Report and Directors, Report Regulatlon5 2013) Is not needed. Our vision, aims, objectives, and activities Vision and aims Our vlsion is to provide high quality, holistic advlce and Informatlon services to empower and enable the resldents of Hackney. Newham and Tower Hamlets to Improve thelr wellbelng. We provlde free, Independent, confldentlal and Impartlal advlce to everyone on thelr rights and responsibil ities. It value5 diversltyi promotes equality and challenges discrimination. The service aims- To provide the advlco people need for the problems they face. To improve the policies and practlces that affect people's lives. Objectives and public benefit The objectives for which the charitable companyp East End Cltizens Advice Bureaux (EECABXI, also known as Citizens Advice East End, was establlshed as deflned in the Memorandum and Artlcles of Assoclatlon, are the promotlon of any charitable purposes for the publlc benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness, and distress i n particular, but without li mitation, for the benefit of the communlty In Greater London and surrounding area5. The charlty's prlnclpal actlvlty Is the provlslon of i nformation, advlce and advocacy Se￿iceS within the London Boroughs of Hackney, Newham, and Tower Hamlets. East End Citizens Advice Bureaux works together with local and natlonal partners to provide accessible, high quality and holistlc advice and information seNlces, advocacy, and tralning to empower and enable our communities. Our clients, experiences guide us to try and influence pollcy at a local and national level.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 The trustees revlew the aims, objecrlves, and actlvltie5 of the charlty each year. This report looks at what the charity ha5 achieved and the outcomes of Irs work in the reportlng perlod. The trustees report the success of each key activlty and the benefits the charity has brought to those groups of people that it Is set up to hel p. The review also helps the trustees to ensure that the charity's aims, objectives, and activities remained focused on Its stated purposes. The trustees have referred to the guldance contalned in the Charlty Comm155ion's general guidance on pu blic benefit when reviewing the charity's aims and objectives and In plannlng its future actlvitles. In partlcu lar. the trustees consider how planned actlvltles will contribute to the aims and objectives that have been set. Overview of actlvitles The charity's maln activities and who it trles to help are described below. All Its charitable activities focus on providing advice and Information to clients and are undertaken to further East End Citizens Advlce Bureaux charitable purposes for the public beneflt. We provlde free, confldential, and Impartlal servlces accessible to all. We help with problems Involving welfare benefits, housing, debt, money management, employment, immlgratlon, consumer and family and personal issues. Our cllents are from some of the poorest and most deprived parts of the population. Activities and performance In 202312024, we helped l 0,916 clients Wlth over 31,998 issues. We generated a total amount of £14,743,070 income for ourcllents, £1,284,532 debts written offand £1,236,323 moved onto more manageable plans. We continue to have capacity constralnts and the excessive demand Is generated in part because of the ongoing impact of the Government's Welfare Reform and In part due to the cost-of-livlng crisis. There were thousands more requests for advice and Information than we were able to meet, and more cllents are presenting with multiple issues whlch requires complex casework and takes longer to resolve. We carrled out the following activltles to enable us to meet our objectives.. Servlces delivered face to face I n offices and remotely In all three of our boroughs. Services de livered face to face or d igitally at various outreach locations in ou r boroughs. Services delivered digital ly and face to face to tenants of ihree hou51ng associations. Research, campalgns. and partnership worklng.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 Service delivery In addition to the values in the tables below for each office, one of the charity's we work with, who provides white goods and furniture, prefers to su pply the items d irectly to clients and another has provlded supermarket vouchers whlch we have dlstrlbuted In Hackney and Newham. These transactions do not result in a financial transaction recorded in this charity's financial records and they are not included in these figure5. In addition. we provided 93 energy vouchers With a financial value of £4,460 from funding which Covered all our boroughs. Hackney We have been unable to open our Hackney office fully due to problems with the building which are outslde our control. We provlded face-to-face servlces vla the London Borough of Hackney service Centre three days per week so that we could reach clients who prefer face to face advice or who are digitally excluded. In addition, we provided energy and food vouchers, and charity grants to help cllents buy furniture and white goods. The number of clients seen, issues raised, income gains, energy and food voucher5 provided, charity grants obtained, and debts written off are shown below and on the followin9 page.. Hackney Client5 seen Number of enquirles Increase in income Debt written off Debt moved to payment plans Energy vouchers- numbers Energy vouchers - value £ Food vouchers - numbers Food vouchers - value £ 2024 4,020 16,518 5,843,685 858,977 146,210 584 25,954 356 50,015 2023 6,051 14,192 9,255,840 1.236,684 133,913 2,157 109.336 132 21,200 Hackney (contlnued) Charity grants- numbers Charlty grants value £ 2024 44 23,196 2023 49 21,564 A's story A is a single parent with a dependent child who works part-time. She had been informed that she wasn't entitled to Housing Benefit and that she had been overpald £5,000. The cllent didn't know her weekly rent and hadn't received a rent statement for a long time.

East End Citizens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 We carried out a benefit check and found out the client was entitled to Housing Benefit. We spoke to the local council to clarify the overpayment, whether any revision had been made and the reason they said she was not entitled to Housing Benefit. We advlsed the client on her optlans for dealing with the debt. We spoke to her Income Office to find out if she was in rent arrears and found out that her rent account was £7,000 in credlt. We put In a claim to have £3,000 of thls refunded but she can ask for further repayments. Her Housing Benefit has been reinstated and she will receive £2,000 annually. Newham We provided a limited service in Newham in 2023124 funded by grants from the Greater London Authority and Trusts and Foundation5. We have been providing face-to-face appointments one day per week at our new office since January 2023. Again, we have not been able to open it full time due to problems with the building which are outside ou r control. The number of clients seen, issues raised, income gains, energy and food vouchers provided, charity grants obtalned, and debts written off are shown below: Newham Clients seen Number of enquiries Increase in income Debt written off Debt moved to payment plans Charlty grants - numbers Charlty grants value £ 2024 2,346 6,892 2,029,142 186,680 1,037,380 2023 2,086 6,571 1,264,506 691,929 340,056 2,350 690 We have been offering employment advice at our Newham offices for almost three years, funded by Trust for London. We were delighted that this funding was renewed for a further two years in 2024. B was helped by ourTrust for London project. B's story needed assistance with preparing for an Employment Tribunal claim that he had Submitted for dlscrlmlnatlon based on d15abillty and unfair dismissal. The cllenf had left out much of the detall of the claim on his Employment Tribunal I form and as a result, and the fact that he had issued a discrimination claim, had a telephone Preliminary Hearing. We helped the client to apply to amend his claim to remove the claim for disability discrimination which was potenrially out of time and unnecessary and would hinder him from finding free representation, removed the claim for holiday pay which he had been pald after the issue of the Employment Tribunal I form, added details for the remaining claims for unfalr and wrongfu I dismissal. We also drafted a schedule of loss and a Preliminary Hearing Agenda which the client forwarded to the Tribunal.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 Tower Hamlets We offered a face-to-face service at our Tower Hamlets office for three to four days per week, the Aberfeldy Chlldren's Centre one day per week and the new Tower Hamlets Town Hall one day per week. We also provided face to face appointments at Royal London Hospital, Mile End Hospital and Bow Community Mental Health Unit so that we could reach clients who would not otherwise be able to access our services. We work in partnership with thirteen other agencies in Tower Hamlets which enables us and them to cross refer clients where appropriate to improve client journeys. The number of clients seen, issues raised, income gains, energy and food vouchers provided, charity grants obtained, and debts written off are shown below: Tower Hamlets Clients seen Number of enqulrles Increase In Income Debt written off Debt moved to payment plans Energy vouchers - numbers Energy vouchers - value £ Charity grants- numbers Charity grants value £ 2024 4,550 8,588 6,870,243 238.875 2023 8,655 15,476 14,890,719 244,180 111 52,733 446 21.398 256,814 479 22,862 2,180 1,400 C's story We assisted C, a man with profound hearing loss, to complete a Personal Independence Payment Claim appeal. The client was awarded the enhanced rate of daily living and mobility components of the Personal Independence Payment backdated to 2 December 2021, leading to a lump sum payment of approximately £18,000. D's story D is a non-working man with severe dyslexia who uses text to voice technology to communicate by email, is a lone parent with one dependent child. The client's son turned sixteen so had to transfer from Disabled Living Allowance to Personal Independence Payment. We assisted the client to complete the Per50nal Independence Payment form and gave him advice about how to notify Universal Credit about the outcome. The client was awarded the enhanced rate for both components of the Personal Independence Payment of £172.75 per week plus the Universal Credit dlfference between the hlgher and lower rates of dlsabled child additlon of £310.58 per month.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 Outreach services We try to reach as many clients as possible, from all parts of our community by working In over 20 different venues across the East End in addition to our main advice centres in Hackney, Newham, and Tower Hamlets. These outreach servlces are delivered through Chlldren Centres In Hackney, primary schools In Tower Hamlets, GP Health Centres, hospita15, Housing Associations, and estate-based community centres, as well as a variety of unique location5. We have been able to offer a face-to-face service in our co-locations. and we continue to offer support to residents dlgltally where cllents prefer it. One of our adviser5 attends the Woodberry Down estate two day5 per week and provides general advlce to the tenants of Notting Hill Cenes15 Housing Assoclation. One of our advisers vlslts the Renal and Urology Unlt of the Royal London Hospltal two days per week providing general advice to the patients of the unit. Another of our advisers has been visiting primary schools in Tower Hamlets for two days per week providing general advlce to parents and carers of puplls. We are also deliverlng advlce services at four schools in Hackney. E's story E is a single Romanian parent of four smal I children who speaks little English. She works part time and could not afford private rental prices and to support her household and pay her bills. Her Universal Credit claim had been rejected because she failed the habitual residence test. We carried out a benefit check and found out that the client was entitled to Unlver5al Credlt as a Eu ropean Economic Area (EEA) worker. We put in a new clalm for Universal Credit. and she passed the habltual residence test. We asked for the claim to be backdated and a review into the previous decision. A decision was made in her favour. We helped the client make a claim for child benefit for her youngest child. The first payment of Universal Credit was £365.76 plus arrears of £1,660.24. The client is now able to pay her rent and provide for her children. Digital servlces We have continued to provide online money management and debt advice services to tenants of London & Quadrant Housing Association under a two-year contract to 31 March 2024, which will continue for another two years, and from 2022123, to tenants of Southern Housing Association. We continue to offer mostly online appointments for this service, wh ich this client group prefer, although we do offer face to face appointments if requested by the client. It has also proved

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 easier to refill virtual appointment slots if an appointment is cancel led by a cl lent at short notice. so we have fewer wasted slots. Research and campaigns and partnership working Our research and campaign lead has been working wlth a small team of volunteers to carry out research and campaigns actlvlties for the last year. Our data and statistlC5 are analysed and monltored on a regu lar basls and shared Internally and externally to Inform all stakeholders of current Issues and trends. The data Is also used to demonstrate the Impact of our work vla bi- monthly and Infographic reports and meetings to partners, local MPS, Mayors. and Counclllor5. We contrlbute to any campaigns led by the National Cltlzens Advlce team such as Big Energy Saving Week and the Cost-of-Living Crisis, via social media content and contacting local MPS a5 guided by the national team. We carried out an evaluation of our Hackney Schools project in the form of focus groups and telephone interviews which will enable us to Use the learning to Shape and further develop both our Hackney and Tower Hamlets schools, projects in 2024125. We also carrled out a survey. data analysls and a thematlc analysis from case studles to develop an Insight into the Impacts of the cost-of-llvlng crisi5 Withln Hackney. Newham, and Tower Hamlets. This will also be shared with stakeholders. We regularly take part in forum5 In all 3 borough5 in addition to our work with our three local authorities, for example: Department for Work and Pension5 Hackney Food Poverty Alliance Neighbourhood Conversations (NHS and CCG Public Health) Newham Cost of Living Taskforce Welfare Rights Forum (rower Hamlets). This participation enables us to work collaboratively, provide insight through our data and experience5 and cascade our learnlng to better su pport clients. In the longer term it enables us to influence the design of future service provision so that it best meets the needs of our local communities.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 Quality of advice East End Citizen5 Advlce Bureaux is committed to quallty. and we have robust Systems In place to ensure clients are receiving high quality advice Se￿iceS and outcomes. We have a pool of Quallty Control Assessors who check client files and conduct independent file reviews on a regular basis so that remedial action can be taken quickly if necessary. We work closely with our Nat￿Onal Citizens Advice A55essor in managing the quality Standard5 for the entire seNice. This has been extremely useful as the work of the internal assessors is checked and feedback 15 provlded on a quarterly basls. Citlzens Advlce, a5 required by the membershlp scheme, is requi red to carry out annual client feedback survey5 in addition to the internal feedback surveys and feedback through focus groups. Through providing high quality advice, we have been successful in securing high volumes of financial and non-financial outcomes for our clients. Our client feedback surveys on delivery of services have been extremely positive and clearly present a demand for more Citizens Advice services. Effective people management and good governance We have a strong governance structure In place that ensures the adherence of all organlsational legal requirements. policies, and procedures. Our Trustees and Senior Management Team possess extensive experience in all aspects of organisational leadership, effective delivery of services and financial control. We are a people-based organisation putting the needs of our clients at the heart of all we do. We can manage change, respond quickly to service user needs, due to changes in law, and funder requirement5. We have strong proce55es in place to SUPPOrt our pald staff and volunteers and to meet their development needs. Our Trustees undertake an annual skills audit to ensure their sk1115 and expertise meet current organisational requirements a5 well a5 identifyi ng any developmental needs. Future plans We continue to be impacted by the ongoing negative impacts of external factors including high service costs, reduced fundlng, the c05t-of-Ilvlng crlsls and growing client demand as more are people are struggling to cope. Although some of our premise's i55ues have improved or been resolved. this Is still an ongoing sltuation Impactlng on our ability to dellver servlces. especially in Newham. Whilst remaining focused on these areas we will consider service trends, and economic, political and environmental changes and discussions in the local landscape, as well as on a national and global level in the charity sector and plan services that will best meet our cl lent needs.

East End Citlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 We will continue to work closely with our Local Authorities, Health Trusts and variou5 Other funders and partners to deliver servlces In Ilne with our charitable objectlves and Local Aurhority strateglc plans. We will prlorltlse obtain ing long term funding and strong partnershl ps with stakeholders to allow better planning and implementation of resources. This will help us to better sustain our service, achieve effective long-term outcomes for our clients and managing expectations on our service, through these financially challenging time5. We have Identlfied that many of our clients have health problems so we will be focuslng on delivering outreach projects Wlthin health settings. We will also be continuing and expanding our work in local schools with families and carers to address hlgh levels of child poverty. Following data analysis, we are aware that clients need advice on a wide range of issues as well as financial support for energy bills, food and essential household items. In response to this we will continue to secure funding to enable us to distribute energy vouchers and flnancial support though Trusts and foundations and the government's household support fund. Our aim 15 for clients to be able to access our generalist, specialist advice and support services from a wlde range of locatlons as well as via digital channels. This will requlre worki ng in collaboration with other organisation5 as well as ensuring our own servlces are tailored towards clients. needs. We will continue to develop joint working processes to provide access to a range of public services for people who lack ability or find it d ifficult to navigate to them. We are developing various evaluation rnechanisms to ensure that we continue to demonstrate the impact of our services to our funders and strengthen our collaborative working with them. This work will a150 enable us to identify changing needs among our client demographic5 whlch we will feed into our futu re planning and servlce delivery models. The above areas are incorporated into our three yearly business and development plan which is reviewed and updated annually. Key areas of work for 2024-2025 Work effectively on sustai nability for all key areas of the organisation: Funding, Premises, Services, Stafflng, Volunteers and Tralnlng. Focuslng on cllent feedback, Impact in developlng hybrld advice servlces. Ensurlng all our seNices are of high quality. Use data analytics to co-design and develop services for ou r clients. Maintai n a culture of continuous learni ng so that East End Citizens Advice Bureaux grows and develops our pald staff and volunteers.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 Malntaln our high quallty and effective management team at all levels that commits to Equality, Diversity, Inclusion and Wellbeing. Increase organisatlonal productlvlty by leveraglng technology. Sustaining and developing funding Sustaining and developing our services is proving increasingly challenging due to reduction5 in publ Ic Services and funding i n real terms, at the same time as we are seeing an Increasing need for our help. The impact of the cost-of-living crisis, debt, unemployment, housing, and health problems as well as a lack of dlgital. literacy and nu meracy skllls has also resulted in an Increase in the complexity of the cases belng presented to us. The client statistical data presented in this report shows the demand on our services, the impact on our cllents following our i ntervention and, clearly makes the case for sustaining and developl ng our services to meet the needs of the communities. Fundraising We receive fundlng from local authorities, health authorltles, central government, houslng associations, corporate donors and Trusts and Foundations. We identify funders who may be prepared to support our work and make applications to them following their application procedures and timescales, soliciting feedback on unsuccessful applications. We are usually only awarded grants or contracts after a rigorous selection process. We also solicit funds from organisations where we perceive a need for our Se￿iCe5 and think we can achieve positive outcomes. In October 2023, we took part in the Hackney Legal walk to raise funds for those m05t in need of financial support alongslde advice i n Hackney. We also created a fu ndra151ng campalgn (which is ongolng) to raise money for those struggling to cope with the cost-of-living crisis. We do not carry out other fundraising activities and we do not solicit gifts from members of the pu blic or clients to protect vulnerable people. Our service is free at the point of delivery. We are not members of any scheme for regulating fundraising and have not received any complaints about our fundraising activities. Investment policy and performance Aside from retaining a prudent amount in reserves each year most of the charity's fund5 are to be spent in the short term so there are no funds for long term Investment. The policy of the Trustees is to Invest the amount that it has avallable. and grant5 received in advance In short term bank deposits.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 Financial review The charity's results for the year are set out in the Statement of Flnancial Activities on page 2 3. The charlty had net incoming resources on operational unrestricted funds of £44,082 for the year (2023 £10,529 net incoming resources on unrestrlcted funds). Together with the accumulated surplus brought forward from prevlous years the charity had an accumulated surplus on unrestricted funds of £536,249 (2023 £540,439. Restricted funds carried forward on 31 March 2024 amounted to £222,880 (2023 £298,914). This is sufficient for the activities for which the funds were provided. Restrlcted funding recelved In 2023 to buy energy vouchers totalllng £28,443 was carrled forward at the end of 2023. a further £86,706 was received in the year to 31 March 2024 to buy both energy and supermarket vouchers, £70.000 from two grants from London Borough of Hackney, £5,000 from Hackney CVS, £7,500 from a grant of £75,000 from the Natlonal Lottery Communlty Fund, £ 1,000 from The Hackney Parochial Charities for clients with no recourse to public funds (see note 7) and £3,206 In donatlons whlch we raised from the Hackney legal walk (see note 3). £7,666 of these grants and donations was carried fO￿ard at the end of 2024 £1,390 in Hackneyi £1,538 in Newham and £4,738 in Tower Hamlets (see note 20a). We spent a further £34,767 of the capital grant of £120,000 received in 2022 from LB of Newham and £18,634 of the energy voucher funding received in previou5 years from LB of Tower Hamlets {see note 20a). This ha5 contributed to the £76,034 deflclt on our restrlcted fund5 this year due to the tlmlng of the recordlng of Income and expenditure. The charity received 56% of Its fundlng from the London Boroughs of Hackney and Tower Hamlets (2023 64%), including energy voucher funding and funding which is passed onto partner organisations (2024 34% and 2023 43% excluding energy voucher funding and funding which is pa55ed onto partner organisations). This fu nding wa5 received by the charity both directly and via partnership working with other organisations to provide advice and support at its offices and at outreach sltes. The fundlng scene is still extremely challenglng. We were awarded two grants totalllng £70,000 from London Borough of Hackney to provide food vouchers and energy vouchers to clients with prepaid meters (see note 7). We gained £92,250 in 2023124 directly from the Greater London Authority to assist clients across our three boroughs with the cost-of-living increases from two one-year grants starting on l October 2022 Isee note 7) and £1,500 indirectly from Wandsworth CAB to asslst them with their advice first aid traini ng. Our project in Hackney schools will be supported by a full-time generalist advlser for a further two years. This project started In Apri I 2023. London Borough of Hackney extended our core contract for another three years from I April 2023 at an Increased rate of £260.000 per annum plus £15,000 per annum for our work in health settlngs. The £15,000 for work In health settlngs wa5 matched by £6,000 from Homerton Hospital. London Borough of Tower Hamlets extended our funding working in partnership with other advice agencles In Tower Hamlets for a further three years and flve months from I November 2023 to 31 March 2027 but at a reduced level of £720,000, previously £924,102, an actual reduction of 22%. These financial statements include seven months of g rant at the h igher

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 level of £924,102 which 15 £539,060 and five months at the lower level of £720,000 which is £300,000, a total of £839,060 for the financlal year. In note 7 the grant Is split between £800,060 for servlce dellvery and £39,000 for the management of the contract. The comparatlve year Shows the previous level of grant of £924,102 again split between service delivery of £885,102 and contract management £39,000. The charity accrued in full the deficit reduction payments i n respect of the NACAB defined benefit pension scheme of which East End CAB (Citizens Advice Bureau) is a member in 2016. Deficit reduction contributions of £22,800 were payable annually from 2011 for 20 years. The triennial valuatlon on 31 March 2019 revealed a further increase in the deficit of £129,728 uslng a dlscount rate of 2% and we were required to increase our contributions by 25% to £28.500 per annum and to make further contributions until March 2037. The actuaries updated the dlscount rate In 2023 to 4.8% which reduced the deflclt by £45,558 In 2022123. The actuaries updated the discount rate again in 2023124 to 4.9% but increased the payments required by another three and a half years which has resulted in an increase to the deficit in 202 3124 of £48,2 72. Further details are given in note 25 on pages 47 and 48. Principal risks and uncertainties The Trustees have assessed the principal risks to which East End CAB is exposed and are satisfied that systems are In place to mltlgate our exposure to them. The Trustees recognise the potential financial risks on some of the bureaux services that are dependent on a slngle major funder. East End CAB is actively seeking to address the dependency by securing additional fundi ng sources to support those servlces. We wll l endeavour to achleve thls whi15t providing the highest possible level of service to both our clients and funders. The Trustees formally revlew rlsk on an annual ba515 and at regular intervals throughout the year across the following areas and did so during the year under review under the following main headings: Compliance Finance Governance External developments and relationships. We have a buslne55 contlnulty plan that manage5 all the identlfled organi5ational rlsks and Is reviewed on a regular basis. Reserves policy and going concern The trustees believe that East End Citizens Advice Bureaux should hold unrestricted reserves to ensure that the charity can continue to operate and meet the needs of its clients In the event of unforeseen clrcumstance5. Given the vulnerability of many of ou r clients, ou r long-term ambltion is to set aside sufficient liqu id reserves to continue delivering essential services in the face of

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 funding Shortfalls, cash flow issue5, and numerous other setbacks which might befall the organisatlon. However, our immediate focus is to continue to deliver our much-needed core services whilst bui Idlng our essentlal reserves, partlcularly those nece55ary to cover the cost of an orderly winding up of East End Citizens Advice Bureaux. The current re5erve5 policy comprise5: Sufficient cash reserves to cover the cost of an orderly wlndlng up of East End Citlzens Advlce Bureaux. During 2023124. based on organisation headcount and employees, length of service, and Includlng redundancy costs plus notlce pay.. £504,312. In addltlon to this we would have to give a mlnimal notice period on our premlses and equlpment malntenance contracts. These costs might cost a further £1 0,000. In note 19, the analysis of net assets between funds, the charity's free reserves, the unrestricted fund5 less the unrestricted fixed assets are £ 5 36,249. However, this includes a £3 3 2,483 pension deflcit. whlch Is negatlve a5 It represents the discounted total liability arislng from the need to make payments of £28,500 per annum from April 2021 until September 2040. The trustees are confident that, on current projections, the charlty wlll be able to contlnue to fund th15 obllgatlon out of cash reserves for the foreseeable future. The balance of unrestrlcted reserves Is a posltive £868,732 in general fund5 which shows total unrestricted reserves less the pension deficit is slightly more than the Trustees, reserves policy. After making appropriate enquiries and after careful consideration of the charity's reserve position (above) and after cash flows and commitments, the trustees have a reasonable expectation that the charitable company ha5 adequate resource5 to continue in operational existence for the foreseeable future. For thls reason, they contlnue to adopt the going concern basis in preparing the financial statements. Further detai Is regardlng the adoptlon of the gol ng concern basls can be found in the Accounting Policies. Principal funding sources are shown in notes 3 and 4. Further details of grants receivable are given in note 7. Structure, governance, management, and related parties Constitutlon East End Citizens Advice Bureaux, which also operates under the name of Cltlzens Advlce East End, was formally created on l April 2004 following the merger of Hackney CAB, Newham CAB and Tower Hamlets CAB. It15 a company Ilmlted by a guarantee and is a registered charity.

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 As part of the merger, Hackney CAB, a company limited by guarantee, changed its name to become East End Cltlzens Advlce Bureaux. Newham CAB and Tower Hamlets CAB, both companles Ilmited by guarantee, became dormant and were subsequently dissolved. On 30 November 2013, the charlty adopted a new Memorandum and Artlcle5 of Association which was agreed by the Charity Commission and registered with Companies House. The company is governed by its Memorandum and Articles of A550ciation and registered under the number 03324794. The company is registered as a charity under number 1082193. In the event of the company belng wound up members are requlred to contribute an amount not exceeding £1. The total number of such guarantees on 31 March 2024 was 14 (2023.. 17). The Trustees are mem bers of the charity. but this entitles them on ly to voting rights. There are currently no members outside the Trustee body. The Trustees have no beneficlal interest in the charlty. Governance The management of the charitable company is the responsibility of the Trustees who are elected and co-opted u nder the terms of Its Artlcle5 of Association. Trustees are selected and recruited using a standard selection and recruitment process following a skills audit of the exiting Trustee5. At the tlme of appointment or co-optlon of a new Trustee. a skills analysls Is undertaken, and a tailored induction and training programme is put in place. Management The charity is governed by a Board of Trustees who normally meet quarterly. A Human Resources and Finance Sub-committee, also meets quarterly and exists to further oversee the charity's financial posltion and declslon making. A Governance Sub-commlttee meets quarterly to oversee the governance of the charity. A Remuneratlon Sub-committee also meets occasionally to review implementation of the Trustees, remuneraiion policy. The Trustees have delegated the day-to- day management of the charlty to the Chief Executive who Is also Supported by a Senior Management Team, consisting of a project manager who oversees the specialist seNices and training and development, IT and finance managers who support the whole organisation. The three generalist services are ru n by two team leaders. Remuneration pollcy for key management personnel The trustees of the charity are Key Management Personnel and are not remunerated for their roles in this capaclty. Any expenses reclaimed from the charlty are set out in note 9 to the accounts. Other employed Key Management Personnel, who are the Senior Management Team {see note 9), receive a base salary, which is benchmarked agai nst Salaries in other London bu reaux and nationally, and which is fixed by the Trustees. In addition, there may be a percentage for annual cost of living expense which is determined by the trustees before the year end. This is discretionary and the award of c05t-of-livlng expense is very much dependent on the

East End Cltlzens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 organisation's financial condition. Any proposals for remuneration increase for Key Management Personnel Is forwarded to the Human Resources and Finance Sub Committee whlch consists of three trustees. They will conslder the proposal and forward thelr recommendations to the Trustee Board. The Trustee board take the final decision on salary increases for all staff at their quarterly meetings. Related paty relationships The charity is a member of Citizens Advice, the operating name of the National Association of Citlzens Advice Bureaux. East End Cltlzens Advice Bureaux works closely and has contract5 or service level agreements with other statutory and voluntary organi5ations, including.. London Borough of Hackney London Borough of Tower Hamlets Barts Health NHS Trust East London NHS Foundation Trust Greater London Authority The Learning Trust Statement of responsibilities of the trustees The trustees Iwho are also directors of East End Citizens Advice Bureaux for the purposes of company law) are re5ponslble for preparing the trustees, annual report and the financlal statements in accordance with applicable law and United Kingdom Accounting Standards Iunited Kingdom Generally Accepted Accounting Practice). Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the flnancial statement5 unless they are satlsfied that they give a true and fair view of the State of affairs of the charitable company and of the incoming resources and appllcatlon of resources, Including the Income and expendlture, of the charlfable company for that perlod. In preparing these flnancial statements. the Trustees are required to: Select suitable accounting policies and then apply them consistently Observe the methods and principles in the Charities SORP Make judgement5 and estimates that are reasonable and prudent State whether applicable UK Accounting Standards and statements of recommended practice have been followed, subject to any material departures disclosed and explained in the financlal statements Prepare the flnancial statements on the golng concern basis unless It Is Inapproprlate to presume that the charity will continue in operation The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disc105e with reasonable accuracy at any

East End Citizens Advlce Bureaux Trustees, annual report For the year ended 31 March 2024 time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also re5pon5ible for safeguarding the assets of the charltable company and hence for taking reasonable steps for the preventlon and detection of fraud and other irregularities. Disclosure of information to auditors Each of the persons who are tru5tee5. the directors of the charitable company, at the time when this Trustees. Report is approved has confirmed that: As far as that director 15 aware. there 15 no relevant audit information of which the charitable company's audStor is unaware. The director has taken al I the steps that ought to have taken as a director in order to be aware of any relevant audit information and to establish that the auditor is aware of that information. In preparlng thls report, the trustees have taken advantage of the small companles, exemptlons provided by section 415A of the companies Act 2006. The Trustees, annual report has been approved by the trustees on 25 July 2024 and signed on their behalf on 25 July 2024 by: Muddassar Ahmed Chair

Independent audltor's report To the members of East End Citizens Advice Bureaux Opinion We have audlted the flnanclal statements of East End Cltlzens Advlce Bureaux (the 'charitable company,) for the year ended 31 March 2024 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the flnanclal statements, including a summary of significant accounti ng policies. The financial reporting framework that ha5 been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standardapplicable in the UK and Republic of Irelandlunited Kingdom Generally Accepted Accounting Practice). In our opinion. the financial statements.. Glve a true and falr vlew of the state of the charltable company's affairs as at 31 March 2024 and of its incoming resources and applicatlon of resources Have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice Have been prepared in accordance with the requirements of the Companies Act 2006 Basis for opinion We conducted our audit In accordance with Internatlonal Standards on Audltlng (UK) (ISAs (UKI) and applicable law. Our responsibilities under those standards are further described In the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In audltlng the flnanclal statement5, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements 15 appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsiblllties of the dlrectors with respect to going concern are described in the relevant sections of this report. In our evaluation of the trustees, conclusions, we considered the risks assoclated wlth the charlty's business model, including the effects arising from macro-economic uncertainties such as COVID- 19 and analysed how those risks might affect the charity's financial resources or ability to continue operations over the period of twelve months from the date when the financial statements are authorised for issue. In accordance with the above, we have nothing to report in these respect5. However, as we cannot predict all future events or conditlons and as subsequent events

Independent audltor's report To the members of East End Citizens Advice Bureaux may result in outcomes that are inconsistent with judgements that were reasonable at the time they were made, the absence of reference to a material uncertainty In thls aud Itor's report Is not a guarantee that the charlty will continue in operatlon. Other information The other information comprises the information i ncluded in the trustees, annual report, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and. except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connectlon wlth our audit of the financlal statement5. our responsibility Is to read the other information and, In dolng so. consider whether the other information is materially inconsistent with the financial statements, or ou r knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistÈncies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other informatlon. If, based on the work we have performed, we conclude that there Is a materlal misstatement of this other information. we are required to report that fact. We have nothlng to report In this regard. Capability of the audit to detect irregularities including fraud We galned an understanding of the legal and regulatory framework appllcable to the charity and the industry in which it operates, and considered the risk of acts by the charity which were contrary to applScable laws and regulations, including fraud. These included, but were not limited to. compliance with Companles Act 2006. the Charities Act 2011 and FRSI 02. We designed audit procedures to respond to the risk, recognising that the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment. We focused on laws and regulations that cou Id give rise to a material misstatement in the financial statements. Our tests Included. but were not limlted to.. agreement of the financial statement disclosu res to underlying su pporting documentation. enquiries of management- review of minutes of board meetings throughout the period., and obtain ing an understanding of the control environment in mon itoring compliance with laws and regulations. 20

Independent audltor's report To the members of East End Citizens Advice Bureaux There are inherent limitations in the audit procedures descri bed above and the further removed noncompllance wlth laws and regulatlons Is from the events and transactlons reflected In the financlal statements, the less likely we would become aware of it. We also addressed the risk of management override of internal contro15, including testing journals and evaluating whether there was evldence of blas by the dlrectors that represented a risk of material mlsstatement due to fraud. Opinions on other matters prescribed by the Companies Act 2006 In our oplnlon, based on the work undertaken in the course of the audit: The information given in the trustees, annual report, for the financial year for which the financlal statements are prepared Is consistent wlth the financlal statements The trustees, annual report, has been prepared In accordance with appllcable legal requirements Matters on which we are required to report by exception In the light of the knowledge and understanding of the charltable company and Its envlronment obtained in the course of the audit, we have not identified material misstatements in the trustee5' annual report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: Adequate and proper accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us- or The financial statements are not in agreement with the accounting records and returns., or Certain disclosures of trustees, remuneration specified by law are not made; or We have not recelved all the Informatlon and explanations we requlre for our audit., or The trustees were not entitled to prepare the financial statements in accordance with the small companies, regime and take advantage of the small companies, exemption5 in preparlng the trustees, annual reporr and from the requlrement to prepare a strateglc report. Responsibilities of trustees As explained more fully in the statement of trustees, responsibilities set out in the trustees, annual report, the trustees (who are a150 the directors of the charitable company for the purpose5 of company lawl are responsible for the preparation of the financial statements and for being satlsfled that they glve a true and fair view, and for such internal control as the trustees determ ine is necessary to enable the preparation of fi nancial statements that are free from material misstatement, whether due to fraud or error. 21

Independent audltor's report To the members of East End Citizens Advice Bureaux Auditor's responsibilities for the audit of the financial statements Thls report Is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we mlght State to the charltable company's members those matters we are requlred to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's member5 as a body, for our audit work. for this report, or for the opinions we have formed. Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material mlsstatement. whether due to fraud or error. and to Issue an auditor's report that Includes our opin lon. Reasonable assurance is a hlgh level Df assurance but Is not a guarantee that an audit conducted in accordance with ISA5 IUK) will always detect a material misstatement when it exists. Missratements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these flnancial statements. A further description of our responsi bilities for the audit of the financial statements is located on the Financial Reportlng Council's website at: www.frc auditorsres onsibili ies.This descrlption forms part of ou r audltor's report. Jeremy Tyrrell BA (Hons) FCA (Senior statutory auditor) For and on behalf of RPG Crouch Chapman LLP Chartered Accountants Statutory Auditors 40 Gracechurch Street London EC3V OBT Date: ts1.ts71L.+.......................... 22

East End Cltlzens Advlce Bureaux Statement of financial activities lincorporating an income and expenditure account) For the ear ended 31 March 2024 2024 Total Unrestricted 2023 Total Unrestrlcted Restrlcted Restrlcted Note Income from: Donations Charitable actlvltles Investments 7,927 314,174 7.813 37,680 1.742,804 45,607 2,056,978 7,813 5.802 310.492 680 69.760 1,935,928 75,562 2,246,420 680 Total Income 329,914 1,780,484 2,110,398 316.974 2.005.688 2,322,662 Expenditure on: Charitable activities 249,272 ,893,078 2,142,350 241.981 2.292,901 2,534,882 Total expendlture 249,272 1,893,078 2,142,350 241.981 2.292.901 2,534,882 Net Incomel(expendlrure) before transfers 80,642 1172,594) (31,952) 74,993 (287,213) (212,220) Transfers betsveen funds 20 136,560) 36,560 164,4641 64.464 Net incoMel(expendlture) after transfers 44.082 176.034) 131,952) 10,529 (222,749) 1212,220) Actuarial (losses}Igalns on deflned benefit pension schemes 25 148,2721 (48,272) 45,558 45.558 Net movement in funds 14,190) 176,034) (80,224) 56,087 (222.749) (166,662) Reconclllatlon of funds: Total fund5 brought fO￿ard 540,439 298,914 839,353 484,352 521,663 1,006,015 Total funds carrled fO￿ard 20 536,249 222,880 759,129 S40,439 298,914 839.353 All of the above results are derived from continuing activities. There wÈre no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 20 to the financial 5tatement5. The notes on page5 26 to 48 form part of these flnanclal statements. 23

East End Citizens Advlce Bureaux Balance sheet Company no. 03324794 As at 31 March 2024 2024 2023 Note Fixed assets: Tanglble assets Current a55ets: Debtors Cash at bank and in hand 872 2,159 141,592 1,253,659 184,103 1,242,793 1,395,251 1,426,896 Llabillties: Creditor5'. amounts falling due within one year (333,011) 1319.207) Net current assets 1,062,240 1,107,689 Total assets less current liabilities 1,063.112 1,109.848 Creditors: amounts falllng due after one year (303,983) (270,495) Total net assets 759,129 839,353 The funds of the charlty: Restricted income funds Unrestricted funds: Designated funds General funds 222,880 298,914 (332,483) 868,732 1298,995) 839,434 Total u nrestricted funds 536,249 540,439 Total charity funds 759,129 839,353 The financial statements were approved and authorised for issue by the Trustees on 25 July 2024 and slgned on their beh If by: Mudda55ar Ahmed Chair The notes on pages 26 to 48 form part of these financial statements. 24

East End Citizens Advlce Bureaux Statement of cash flows For the ear ended 31 March 2024 Note 2024 2023 Cash flows from operatlng actlvltles Net cash provided by operating activlties 3,053 (376,434) Cash flows from investlng actlvltles: Dividends, interest and rents from investments Purchase of flxed assets 7,813 680 Net cash (used In)Iprovlded by Investlng actlvltles 7,813 680 Change In cash and cash equivalents In the year 10,866 1375,754) Cash and cash equivalents at the beglnnlng of the year 1,242.793 1,618,547 Cash and cash equivalents at the end of the year 22 1,253,659 1,242,793 The notes on pages 26 to 48 form part of these financial 5tatementS. 25

East End Citizens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 l Accounting policles a) Statutory Snformatlon East End Citizens Advice Bureaux is a charitable company limited by guarantee and is incorporated in England and Wales under the number 03324794. The charity registration number is 1082193. The registered office address is 300 Mare Street, London E8 1 HE. The nature of the charity's operations and principal activity is the provision of information, advice and advocacy services within the London Boroughs of Hackney, Newham and Tower Hamlets. b) Basis of preparation The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019) - (Charities SORP FRS 102), the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) (September 2015), the Charities Act 2011, the Companies Act 2006 and UK Generally Accepted Accounting Practice as it applies from l January 2019. The financial statements are prepared on a going concern basis under the hlstorical cost conventlon, modified to include certain items at fair value. The financial statements are prepared in sterling which is the functional currency of the charlty and rounded to the nearest pound. The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated. c) Public benefit entity The charitable company meet5 the definition of a public benefit entity under FRS 102. d) Going concern The financial statements have been prepared on a going concern basis as the Trustees believe that no material uncertainties exist. The Trustees have considered the level of funds held and the expected level of income and expenditure for Melve months from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserves for the charity to be able to continue as a going concern. The following judgements (apart from those involving estimates) have been made in the process of applying the accounting policies that have had the most significant effect on amounts recognised in the financial statements.. Useful economic lives of fixed assets for depreciation purposes Discount rate of 4.9% (2023 4.8¥) for defined benefit multi-employer pension deficit reduction The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period. e) Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each deslgnated fund is set out in the notes to the flnancial statements. 26

East End Citizens AdvSce Bureaux Notes to the financial statements For the ear ended 31 March 2024 l Accounting policies {continued) e) Fund accounting (continued) Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The aim and use of each restricted fun is set out in the notes to the financial statements. Investment income, gains and1055es are allocated to the appropriate fund. n Income recognltlon All income is included in the Statement of Financial Activities ISOFA) when the charity is legally entitled to the Income after any performance conditlons have been met, the amount can be measured rellably and it is probable that the income will be received. For donations to be recognised the charity will have been notlfied of the amounts and the settlement in writing. If there are conditions attached to the donation and this requires a level of performance before entitlement can be obtained then income is deferred until those conditions are fully met or the fulfilment of those cond itions is with in the control of the charity and it is probable that they wil I be fulfilled. Donated facilities and donated professional seNices are recognised in income at their fair value when their economic benefit is probable, they can be measured reliably and the charity has control over the item. Fair value is determined on the basis of the value of the gift to the charity, for example the amount the charity would be willing to pay in the open market for such facilities and services. A corresponding amount is recognised in expenditure. Income from government and other grants are recognised at fair value when the charity has entitlement after any performance conditions have been met, it is probable that the income will be received and the amount can be measured reliably. If entitlement is not met then these amounts are deferred. Bank interest income is recognised on receipt. Government and local authority grants for the purchase of fixed asset5 are credited to restricted incoming resources when receivable. Depreciation on fixed assets purchased with such grants is charged against the restricted fund over the expected usefu I life of the asset if there are continu ing restriction s. Grants of a revenue nature are credited to income In the period in whlch they are receivable. Grants received in advance for specified future periods are carried forward as deferred income. g) Expendlture recognition All expenditure is accounted for on an accrual basis and has been classified under headings that aggregate all costs related to the category. Expenditure is recognised when there is a legal or constructive obligation to make payments to third parties, it is probable that the settlement will be required and the amount of the obligation can be measured reliably. It is categorised under the following headings: Expend itu re on charitable activities includes expenditure associated with general and speciallsed advice services and includes both the direct and support costs relating to these activities. and Other expenditure represents those items not falling into the category above. The charity does not currently incur costs on fundraising. Irrecoverable VAT is charged as an expense against the activity for which expenditure arose. 27

East End Citlzens Advice Bureaux Notes to the financlal statements For the ear ended 31 March 2024 l Accounting pollcles (continued) h) Support costs allocation Support Costs are those that assist the work of the charity but do not directly represent charitable activities and include office, governance and administration costs. They are incurred in support of expenditure on the objects of the charity and include project management carried out at Headquarters. Where support costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with use of the resources. Premises and other overheads have been allocated on the basis of time spent on activities. The analysis of these costs is included in note Se. l) Tanglble fixed assets Items of equipment and fixtures and fittings are capitalised where the purchase price exceeds £ I ,000. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. Assets are reviewed for impairment if circumstances indlcate their carrying value may exceed their net realisable value and value in use. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows: Computer equipment Fixtures and fittings Office equipment 33.33% straight line 20% straight line 4-20% straight line j) Employee benefits When employees have rendered services to the charity, short-term employee benefits to which the employees are entitled are recognised at the undiscounted amount expected to be paid in exchange for that service. The charity operates two defined contribution schemes for the benefit of its employees. Contributions are expensed as they become payable. Both are funded schemes and the assets are held independently from the charity. One scheme is closed to new members, consisting of those members who had previously left the NACAB scheme below. The charity contributes 5.1 % of gross pay to the scheme and this charge is recognised in staff pension costs for the year. The other defined contribution scheme was set up as part of the charity's auto enrolment obligations and is open to all current staff members. The charity contributes 3% of gross pay to the scheme and this charge is recognised in staff pension costs for the year. The charity is also a member of a multi-employer defined benefit pension Scheme, sponsored by the Natlonal Associatlon of Citizens Advlce Bureaux ('NACAB'), which is now closed to new members. A5 a multl- employer scheme within the definition of FR5102, none of the assets or liabilities of the scheme are included on the charity's Balance Sheet as the indlvldual proportions cannot be attrlbuted to each participating employer. See note 2 5 for further details of the scheme. The charity had an obligation to pay deficit reduction contributions of £22,800 per annum from l April 2011 for twenty three years, Increasing to £28,500 from l April 2021 for nineteen and a half years. The discounted net present value of thi5 obligation is included within both current and non-current liablllties. An annual charge is made to expenditure to unwind the discounting, as shown in note se under pension finance costs. 28

East End Cltizens Advlce Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 l Accounting pollcles (continued) J) Employee benefits The charity is also a rnember of The Pensions Trust series three multi-employer scheme which is considered to be a defined benefit pension scheme. whlch is now c105ed to new members. As a multi-employer scheme within the definition of FRSI 02, none of the assets or liabilities of the scheme are included on the charity's Balance Sheet as the individual proportions cannot be attributed to each participating employer. The charity is not required to pay deficit reduction contributions. k) Taxation The charity is considered to pass the test Set out in Paragraph I Schedule 6 Finance Act 2010 and meets the definition of a charitable company for UK corporation tax purposes. It does not suffer tax on income or gain5 applied to charitable purposes. l) Debtors Short term debtors are measured at transaction price, less any impairment. Loans receivable are measured initially at fair value, net of transaction costs. and are measured subsequently at amortised cost Using the effective interest method, less any impairment. m) Cash and cash equlvalents Cash is represented by cash in hand and deposits with financial institutions repayable without penalty on notice of not more than 24 hours. Cash equivalents are highly liquid investments that mature in no more than three months from the date of acquisition and that are readily convertible to known amounts of cash with insignificant risk of change in value. n) Creditors Short term creditors are measured at transaction price. Other financial l labilities, including bank loans, are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method. o) Leases Rentals payable and receivable under operating leases are charged to the SOFA on a straight line basis over the period of the lease. p) Financial Instruments The charify holds only basic financial instruments. The financial assets and liabilities of the charity are shown in Note 24: Financial assets Trade debtors, other debtors and grant income accrued are basic financial instruments and are debt instruments measured at amortised cost as detailed in note 15. Prepayments are not financial instruments. Financial l labilities Trade creditors, pension deficit liabi lities, accruals and other cred itors are basic financlal instruments, and are measured at amortlsed cost as detalled in notes 16 and 18. Taxatlon and social security are not included in the financial instruments disclosure. Deferred income is not deemed to be a financial liablllty, as the cash settlement has already taken place and there Is an obligatlon to dellver services rather than cash or another financial instrument. 29

East End Citizens Advice Bureaux Notes to the financial statements For the ear ended 31 March 2024 2 Critical accounting estimates and areas of judgment Estimates and judgments are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the clrcumstances. Crltlcal accountlng estlmates and a5sumptlons The charity makes estimate5 and assumptions concerning the future. The resultlng accounting estimates and assumptions will, by definition, seldom equal the actual results. The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of a55ets and liabilities within the next financial year are discussed below. Critical accountlng estlmates Accruals Estimates are made for cost5 before Invoices have been recelved. These estlmates are based on involces subsequently received or experience. Deferral of Income Where the timing of grants does not coincide wlth the accountlng year, a proportlon of the grant Is deferred and included in income in the following year. subject to the requirements of the Charity SORP FRSI 02 (effective l January 2019). Support cost allocatlon These are costs incurred in support of expenditure on the objects of the charity, mainly an estimated proportion of staff and volunteer time. Penslon deflclt East End Citizens Advice Bureaux is a member of the National Association of Citizens Advice Bureaux 1997 multl-employer, deflned benefit, pension scheme, whlch Is in deflclt. The liablllty shown in these financial statements is based on the actuaries estimate of the payments which East End Citizens Advice Bureaux is required to make, discounted u51 ng estlmated discount rates. Depreclation Provision Is made for depreclation based on the estlmated useful economlc lives of the asset concerned. 3 Income from donatlons 2024 Total 2023 Total Unresrricted Restricted Hackney Newham Tower Hamlets Central 7,827 100 3,206 1,500 32,974 11,033 1,600 32,974 69,760 5,802 7,927 37,680 45,607 75,562 30

East End Cltizens Advice Bureaux Notes to the financlal statement5 For the ear ended 31 March 2024 4a Income from charltable actlvltles by bureau and Incorne rype 2024 2023 Fees for seNices Grants Total Total Hackney Newham Tower Hamlets Central 515,246 334.772 892,786 186 249,621 22,696 41,071 600 764.867 357,468 933.857 786 955,206 195,184 1,093.123 2,907 1,742,990 313,988 2,056,978 2,246,420 Hackney and Tower Hamlets act as the lead partner in two grant consortia receiving cash and passing it 01 to partner organlsations. Grant Income included In Income and expendlture Is £nil at Hackney (2023 £122,378) and £599,469 at Tower Hamlets 12023 £690,924). 4b Income from charltable actlvltles by bureau and fund 2024 Total 2023 Total Unrestricted Restrlcted Hackney Newham Tower Hamlets Central 249.621 22.696 41,071 786 515,246 334,772 892,786 764,867 357.468 933,857 786 955,206 195.184 1,093,123 2,907 314,174 1,742,804 2.056,978 2,246,420 In 202 3 of the total Income from charltable activities £310,492 was u nrestrlcted and £1 ,93 5,928 was restricted. The charity has one activity, providing advice to those in need which is free at the point of delivery. 31

East End Citizens Advice Bureaux Notes to the financial statements For the ear ended 31 March 2024 5a Charitable expenditure by expenditure type 2024 Total 2023 Total Staff c05ts Other Hackney Newham Tower Hamlets Central 575,566 324,464 325,263 190,331 71,390 683,950 (28,614) 765,897 1,086,219 395,854 205,546 1,009.213 1,228,302 (28.614) 14,815 1,225,293 917,057 2.142,350 2.534,882 5b Charltable expendlture by bureau and dlrect actlvltles and support Costs 2024 Total 2023 Total Activities Support Hackney Newham Tower Hamlets Central 641,192 324,377 939,864 (28,614) 124,705 765,897 1,086,219 71,477 395,854 205,546 69,349 1.009.213 1,228,302 (28,614) 14,815 1.876,81 9 265,531 2,142,350 2,534,882 sc Expendlture from charltable activltles by fund 2024 Total 2023 Total Unrestricted Restricted Hackney Newham Tower Hamlets Central 218.326 22,716 36,844 (28,614) 547,571 765,897 1,086,219 373,138 395,854 205,546 972,369 1,009.213 1,228,302 (28,614) 14,815 249,272 1.893,078 2,142,350 2,534,882 In 2 023, of the total expenditure £241 ,981 was unrestricted and £2,292,901 was restrlcted. 32

East End Citizens Advlce Bureaux Notes to the financial statements For the ear ended 31 March 2024 sd Dlrect cost5 2024 2023 Tower Hamlets Central Hackney Newham Total Total Wages and salaries National insurance Pension costs Redundancy costs Other staff costs Other dlrect costs Administration costs Premises costs 423,972 42,754 8,423 238,613 23,801 4,832 237,920 23,570 4.914 2,943 9,596 604,778 23,648 32,495 900,505 1.024,132 90,125 103,997 18,169 18,191 2,943 11,878 633,955 136,414 82,830 1,634 11,354 80,339 72.716 648 17,823 32,427 6,233 4,734 834,866 190.921 100.490 (28,614) (28,6141 641,192 324.377 939,864 7,876,819 2,277,331 se Support costs 2024 2023 Tower Hamlets Central Hackney Newham Total Total Wages and salaries National insurance Penslon costs Redundancy Other staff costs Administration costs Pension finance costs Governance costs see note 6 Premises cost5 87,476 8,634 1,253 49,844 4,920 714 48,712 4,808 698 186,032 18,362 2.665 153,574 19,100 2,525 5,127 8,241 6,458 3,302 4,681 3,719 2,874 4.531 3,540 11,303 17,453 13.717 17,427 25,822 7,324 7,516 4,297 4,186 15,999 16.790 14,989 124,705 71,477 69.349 265,531 257,551 6 Governance costs 2024 Total 2023 Total Unrestricted Restricted Wages and salaries Natlonal Insurance Auditors, remuneration Meeting expenses, trustee recruitment and AGM costs 5,856 635 8,675 5.856 635 8,675 5,741 623 8.500 833 833 1,926 15,999 15,999 16.790 33

East End Citizens Advice Bureaux Notes to the ftnanclal statements For the ear Ènded 31 March 2024 Grants recelvable 2024 2023 London Borough of Hackney General advice Advlce in health settings Energy vouchers Extra advlsers Household support fund Mhub Hackney CVS food voucher5 London Borough of Tower Hamlets General advice Covld-19 recovery Management The Natlonal Lottery Community Fund Cost of Living Cltizens Advlce Big energy savings network Cost of Living Energy advice programme Other Access to Justice Foundat5on Barts Health NHS Trust Bromley by Bow Centre The Church of England Chlldren'5 Sociery Clty Bridge Foundation Department of Work and Pensions - Klckstart Energy Saving Trust Good Things Foundation - HMRC Greater London Authority- vla Communlry Llnk5 Greater London AuthorSty via Royal Courts of Justlce CAB The Hackney Parochial Charltles welfare beneflts and debt The Hackney Parochial Charltles - NRPF fund Home Offlce Homerton Hospital South Hackney Parochlal Charity Thames Water Trusr Fund Tower Hlll Trust Trust for London Wakefield & Tetley Trust West Hackney Parochlal Charity West Ham United Foundation 260,000 15,000 7Q.000 338,563 60,000 81,689 32,400 4,000 5.000 800,060 885,102 75,000 39,000 39,000 75,000 3,500 75,000 47,646 186 85,714 24,726 25.020 137 14,672 22,443 7,246 7,000 7,000 57,400 19,232 56,700 6,400 26,000 45,000 30,000 3,200 19,008 92,250 25,000 1,000 5,767 12.000 15,000 37,036 6,000 15,000 20,000 7,000 27,800 15,000 i 0,000 53,333 12,500 15,000 6,325 1,742,990 1,936,065 Hackney and Tower Hamlets act as the lead partner in two grant consortia receiving cash and passing it on to partner organisations. Grant income included in income and expenditure is £nil at Hackney12023 £122,378) and £599,469 at Tower Hamlets 12023 £690.9241. 34

East End Cltlzens Advlce Bureaux Notes to the financlal statements For the ear ended 31 March 2024 Net Income for the year This 15 stated after charglng: 2024 2023 Depreciation of tanglble fixed assets owned by the charlty Operating lease rentals.. Property Auditors. remuneration lexcluding VAT).. Audit 1,287 1,667 51,695 44,652 8,675 8,500 Analysls of trustee remuneratlon and expenses. and the cost of key management personnel The total employee beneflts Ilncludlng pension contributlons and employer'5 national Insurance) of the key management personnel were £273.572 (2023.. £287,588). Whllst Trustees are considered to be Included In the definition of Key Management Personnel, they are not remunerated. Employed Key Management Personnel are considered to comprise the Senior Management Team which includes- Chlef executive Flnance manager IT manager Projecr manager Servlce manager Ireslgned 26 August 2022) Tralnlng and development manager The charlty trustees were nelther pald nor received any other beneflts from employment wlth Ihe charity in the year (2023.. £nill. No charity trustee received payment for professional or other seNices supplied to the charity12023.' £nlll. A Trustee received relmbursement of room hlre expenses of £342, (2023.. £1,21 O for the end of year staff and volunteer eventl. l O Staff costs and employee beneflts Staff cosls were as follows.. 2024 2023 Wages and salaries Social security cost5 Other penslon costs Redundancy payments 1,086,338 109.122 20.834 2,943 1,185.791 123,719 20,716 642 1,219,237 1,330.868 One employee recelved remuneratlon between £60,000 to £70.000 durlng the year12023 One). 35

East End Citizens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 I I Staff numbers The average number of employee5 (head count based on number of staff employed) during the year wa5 33 (2023'.37). Staff are split across ihe activities of the charitable company as follows- 2024 No. 2023 No. Project and activity Admlnlstration and support 31 35 33 37 The average number of full and part time employees during the year was as follows.. Full tlme e 2024 uSvalent 2023 Head count 2024 2023 Full time Part time 27 30 27 30 30 34 33 37 12 Related party transactlons As shown on page l of this report I￿0 of our Trustees are also London Borough of Hackney Councillors. The wife of one of the two Trustees is also a London Borough of Hackney Counclllor and a London Assembly member. East End Citizens Advice Bureaux receives grant5 from London Borough of Hackney and In 2022123 and 2023124 it also recelved partnershlp grants, where It Is not rhe lead partner organisation, from the Greater London Authority. There are no related party transactions to disclose for 2024, other than the Trustee expense5 shown in Note 9 of £342, 12023: £1,210). There are no donatlon5 from related partles whlch are outslde the normal course of business and no restricted donatlons from relared paltles. One (202 3 one) of the daughters of the Chief Executlve has been employed by the charity as the research, engagement and funding lead during the year and was paid remuneration of £40.77412023 £36,903) Includlng employers natlonal insurance and pension costs. 13 Taxation The charltable company is exempt from corporation tax as all it5 income Is from charltable actlvities and is applled for charitable purposes. 36

East End Cltlzens Advlce Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 14 Tangible fixed assets Fixtures and flttings Office equipment Computer equipment Total Cost or valuatlon At the start of the year Addltlons In year Dlsposals In year 2.817 50,165 11,250 64,232 14,826) (1 ,999) (6,825) At the end of the year 2,817 45.339 9,251 57,407 Depreclation At the start of the year Charge for the year Eliminated on disposal 2,817 49,344 583 (4,8261 9,912 704 (1.9991 62,073 1,287 (6,82 5) At the end of the year Net book value At the end of the year 2,817 45,101 8,617 56,535 238 634 872 At the start of the year 821 1,338 2,159 All of the above assets are used for charltable purposes. 15 Debtors 2024 2023 Trade debtors Prepayments Grant and contract debtors Other debtors 77,001 7,839 49,063 7,689 81,688 7.655 54,532 40.228 141,592 184,103 16 Credltors: amounts falllng due wlthln one year 2024 2023 Trade credltors Taxation and soclal securlty Pension deficit Ilability Other creditors Accruals Deferred Income (see note 17 below) 26,048 43,310 28,500 66,878 78,846 89,429 7,122 51,227 28,500 69,890 63,049 99,419 333,011 319,207 37

East End Citizens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 17 Deferred Income Deferred Income comprises amounts received in advance that are grants or contract paymenis artributable to specified future periods. 2024 2023 Balance at the beglnning of the year Amount released to income In the year Amount deferred in the year 99,419 (99,419> 89.429 191.453 (191.453) 99,419 Balance at the end of the year 89,429 99.419 18 Credltors: amounts falllng due after one year 2024 2023 Pension deflclt reduction payments 303.983 270.495 303,983 270,495 Creditors Include amounts not wholly repayable wlthln five years as follows- 2024 2023 Pension deficit reduction payments repayable by instalments 266,006 214.200 19a Analysls of net assets betAeen funds (current year) General unrestricted Designated Restricted Total funds Tangible fixed assets Current assets Current liabllitles Long term liabilities. defined benefit pension 871 872 430.506 1,395,251 (28.500) (208,497) {333,011) (303.983) (303,983) 964,745 (96.014) Net assets at 31 March 2024 868.732 1332.4831 222,880 759,129 19b Analysls of net assets be￿een funds Iprlor year) General unrestricted Deslgnated Restricted Total funds Tangible fixed asset5 Current assets Current liabilities Defined benefit pension asset I Iliability) 459 961.411 (122,436) 1.700 2,159 465.485 1,426,896 128,500) (168,271) (319,207) 1270,495) (270,495) Net assets at l Aprll 2023 839.434 (298,995} 298,914 839,353 38

East End Citizens Advlce Bureaux Notes to the flnanclal statements For the Èar ended 31 March 2024 20a Movements In funds (current year) At l April 2023 At 31 March 2024 Income Expenditure Transfers Restrlcted funds: Hackney Bureau advice servlces Advice in health settings Homerton Hospltal Energy vouchers Hackney Energy vouchers All 3 boroughs Digital inclusion HMRC Energy advice programme Hackney CVS food vouchers Hackney Legal walk vouchers Hackney NRPF voucher fund Money management Power Up Schools project Welfare benefit and debt Newham ARG Capital fund National Lottery Community Fund Cost of Ilving National Lottery Community Fund Cost of living Energy and food vouchers Citizens Advice Cost of living Grealer London Authority Cost of living General advice Power up Speciallst casework Thames Water Trust Fund Trust for London Other Tower Hamlets Bureau advice services Councll tax Energy vouchers Local area partnershSp 2 Premises Employment solicitor Office equipment Power Up Royal London Hospital Schools project Advlce In health settings Vldeo conferencing equipment Volunteer training 260.000 15,000 6.000 70,000 1266.885) 118,798) (6.000) 172,6801 (1,1481 13,632) (51,441) (4,978) (3.184) (897) (3,730) 6.885 3,068 730 3,685 1,386 1,005 238 3,200 47,646 5.000 3.206 1,000 432 3,795 22 22 103 3,730 4,262 4,262 6,423 57,400 50,000 {50,977) (63,221) 1.891 1.330 100,729 134,767) 65,962 67,500 173,894) 6.394 7,500 15,000 (5,9621 (15,044) 1,538 44 5,286 7,165 3.077 93,750 19,008 (100,113) (19.698) 1,715 638 6,475 3,077 85,714 20,000 27,800 (86,594) (19.711) (17,355) 880 289 17,379 18,000 6.934 18.000 20.674 22,904 23,372 3,066 5,000 17,963 228 5.029 18,359 12.729 10.067 880 1,768 839,060 (855,855) 2.017 5,896 22,904 4,738 3.066 5,000 5,850 550 5,029 20.350 11,595 10,067 634 1.768 118,634) 31,474 ,500 (43,587) (1,178) 24,726 29,000 (22,735) (30,134) (246) Total restrlcted funds 298,914 1,780,484 (1,893,078) 36,560 222,880 39

East End Citizens Advlce Bureaux Notes to the flnanclal statement5 For the ear ended 31 March 2024 20a Movernents In fund5 (current year) (contlnued) Ai l April 2023 At 31 March 2024 Income Expenditure Transfers Unrestricted funds: Designated funds Penslon deficit fund (298.995) 148,2 72) 14,784 <332,483) 1298,995) (48,272) 14.784 (332,483) General funds General funds 839.434 329,914 (249,272) 151.344) 868,732 Total unre5trlcted funds 540,439 329.914 1297,544) 136,5601 536.249 Total funds 839,353 2.110,398 (2.190,622) 759,129 The narrative to explaSn the purpose of each fund for each of the year5. to 31 March 2024 and 2023 15 given at the foot of the prior year note 20b below. 20b Movements in funds (prlor year) At l April 2022 At 31 March 2023 Income Expenditure Transfers Restrlcted funds: Hackney Bureau advice services Advice in health settings Homerton Hospital Energy vouchers Hackney Energy vouchers All 3 boroughs Advice seNices transitional fund Discretlonary crisis support scheme Household Support fund Money hub Big Energy Savings Network Digital inclusion HMRC Energy advice programme EU Settled statu5 Kickstart Money management Power Up schools project Welfare benefit and debt 17.201 10.285 6,755 114.486 26 4,152 434,925 72,000 (490,5031 (81,5551 (6.75 5) 1111.731) 155,364) 14,152) 38,377 730 930 24 3,685 1,386 56.700 2.332 12,3321 132,5891 (4,651) (3,529) 16,486) (25,0361 (5,7761 112,939) 32.400 4.000 3,500 6,400 25,020 5,766 5.910 189 651 29 86 7,029 3,730 4,262 3,730 4,262 (1301 (65,0811 130 6.972 60,000 1,891 40

East End Cltlzens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 20b Movemenrs In fund5 General funds General funds 850,081 316,974 (241,981) 185,640) 839,434 Total unrestrlcted funds 484,352 362,532 (241,981) (64,464) 540,439 Total funds ,006,015 2,368.220 12.534,8821 839,353 The narrative to explain the purpose of each fund is given at the foot of the note below. 41

East End Citizens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 20b Movements In funds (prlor year) (contlnued> PuTpose of restricted funds Hackney Bureau advice Se￿iCe$ This fundlng provides general information, advSce, advocacy. casework and financlal Inclusion to the people of Hackney. Advice in health settin This project provides general advlce In GP surgerles in Hackney and Tower Hamlets and in the mental health unlt of Homerton Hospital. Ener vouchers These two projecrs provided energy voucher5 to those in need who had prepaid ga5 and electrlclty meters. ner vouchers - l Borou Thls project provided energy vouchers across all three boroughs. Advice se Ices t sltSonal fund 5T EECABX partnership with the Hackney Community Law Centre to deliver advice training to the Independent advice sector in Hackney. Discretion crisis su ort schem This project was funded by London Borough of Hackney for the Hackney bureau to assess and make applicatlons for Cr1555 payments and also ro apply for revlew5 and appeals if necessary. Cltlzens Advice Bi Ener Savin 5 Network This funding provides consumers with energy advice and information. It also provides training to frontllne workers to Support and advise consumers to be able to take action to reduce their energy costs. DI Ital Incluslon- HMRC Thls funding assists clients to access HMRC'S setvSces digitally. Ener ce ro ra This proJect provides one to one advlce to clients In fuel poverty, or in a fuel poverty rlsk group at the CAB offSces, at outreach locations, vla home visits or telephone and webchat sessions. U Settled status ou each This funding reached out to EU citizens to inform them, via outreach activities, what they needed to do to apply for settled status. ckne cv ood vouche This funding provided supermarket vouchers for Hackney residents. Hac al wal cher fun This fund was created from a sponsored walk by the legal community in Hackney to provide vouchers to Hackney resldents in need. Hackne NRPF voucher fund This fund was desSgned to support people who had No Recourse to Publlc Funds. sehold su rt fund This proJect provided energy and food vouchers to resldents In Hackney who were suffering financial hardshlp. 42

East End Citizens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 20b Movements In fund5 <prlor year) (contlnued) Hackney (continued) Mone hub This project was to support dlscusslons and meetlngs around Income maximisation and the Hackney Money Hub. Kickstart The Klcksiart provided work opportunities for young people In our Hackney offlce as IT support workers and telephone assessors. ement service Th55 project provides advice on rnoney management. eru ro ect The project aims to embed digital into financial capability and money management support within the advice process and build upon the success of the Money Smart programme. The project trains Digital Money Coaches to support disadvantaged local resident on money management. debt and benefits advlce to build their financial and digital confidence, and tests Snterventlons at dSfferent rouchpolnts in the advlce process. The project is spread over all three boroughs. 00 ect Thls project provldes general advice to carers of chlldren In the school 5ettlng. Welfare ben bt advice ro ect Thls fundlng Is provided by three local charlties to extend our work on debt and welfare benefits. Newham This funding Is to assist with the renovation of new prem15es in Newham. Cost of livln advlce These two projects funded by Citizens Advice and the Greater London Authority via the Royal Courts of Justlce CAB is to provide advlce on the cost of Ilvlng advlce across all three borough5. The projects are based In Newham. Naiional Lotte Communl Fund - Cost of Llvln Thls proJect, based in Newham. was deslgned to provlde cost of Ilvlng advice across all our three boroughs. l 0% of the fund wa5 allocated to energy and supermarket vouchers whlch were given to clients. eral advlce This project funded by the Greater London Authority via Community Links in Newham provides general advlce to Newham clients. Gro volunteer trainin Thls fund is to provide Structured tralnlng to volunteer5. Power ro ect The project aims to embed dlgltal Into flnancial capability and money management support wlthln the advlce process and build upon the success of the Money Smart programme. The project tralns Dlgltal Money Coaches to support disadvantaged local resident on money management, debt and benefits advice to build their financial and digital confidence, and tests interventions at different touchpoints in the advlce process. The project Is spread over all three boroughs. 43

East End Citizens Advlce BurÈaux Notes to the flnanclal statement5 For the ear ended 31 March 2024 20b Movements In funds (prlor year) Icontlnued) Newham (continued) eclallst casework Thls project provides speclalist casework and support to improve access to early soclal welfare and famlly legal support and advice to enable cllents to resolve problems as early as possSble and avoid the need for court or rrlbunal proceeding5 where posslble. If such hearlngs are necessary, to provide support in preparlng for and attending them. Thames W ter The project aims to assist residents of our three boroughs who owe money to Thames Water. Trus London This funding is towards the costs of an employment rights advice service across our three boroughs. West Ham United Founda ion This funding was used to provide generallst advlce to the parents and carers of West Ham Unlred Foundation. Other This fund has been created from rent provlsions prevlously charged to Newham projecis followlng a decision by the landlord not to charge rent. It will be used in Newham to improve any new premises. Tower Hamlets dvice Se￿iCe5 This funding provides general information, advice, advocacy. casework and financial inclusion to the people of Tower Hamlets and Includes the Covid-l g recovery fund whlch provides an extenslon of the core service. Loca area artnershi This funding provided general information, advlce. advocacy, casework and financial inclusion to the people in some of the poorest wards in Tower Hamlets. This project is now included in the bureau advice services project. Council tax ro ect The councll tax project is deslgned to a55iSt Tower Hamlets residenis who are In arrears wlth thelr councll tax to reduce their debts. ment so or This funding was to provide employment advice to those with little access to legal 5eThices in Tower Hamlets. ower ou too ro ec This is a partnership project provldlng essential energy advlce to people In vulnerable communities In Hackney, Newham and Tower Hamlets. It creates a community-led servlce to enable people to save money on energy bills and avoid fuel poverty. Thls project provided energy vouchers to those In need who had prepaid gas and electrlcity meters. KSckstart The Klckstart provided work opportunStle5 for young people in our Tower Hamlets office as IT sUPPOrt workers and telephone assessors. 44

East End Citizens Advice Bureaux Notes to the financlal statements For the ear ended 31 March 2024 20b Movements In funds Iprior year) (contlnued) Tower Hamlets (contlnued) Power U ro ect The project aims to embed digital into financial capability and money management support within the advice proce55 and build upon the success of the Money Smart prograrnme. The project trains Digital Money Coaches to support disadvantaged local resident on money management, debt and benefits advlce to build their financial and digltal confldence. and tests interventions at dlfferent touchpoints in the advice process. The project is spread over all three boroughs. Premlses The premlse5 grant 15 to cover extra costs re Covld-19. Ro This fundin9 15 to provide general advlce to the patients of the renal and urology unlts of the Royal London hospital. Office e ul men This funding was used to purchase a photocopler for the Tower Hamlets office. Schoo ro ect This project provides general advice to carers of children in the primary school setting. Video conferencin This funding wa5 used to purchase video conferencing equipment to allow clients to access advice remotely from the Tower Hamlets office. unteer trainin The purpose of this funding was to provide volunteers with a better environment and experience by updating our training room and equipment and improving the outdoor space at the office. Purpose of designated funds Pension deficit fun The pension deficit fund was established to recognise, a5 a participant in a multi-employer defined benefit pension scheme with a deficit reduction payment arrangement in place. the liability representing the present value of these future deficit reduction contributions following ihe introduction of charities SORP IFRSI 02). The value of this fund is equal to the correspondlng liability within creditors. A transfer was made from general funds to the pension deficit fund representing the current year payment of the pension deficit less the unwinding of the discount. Purpose of transfers between funds The transfers from unrestricted funds to restricted funds are to cover shortfalls of funding on the projects. Transfers between offices between the same project are to match internal fundino need5. 45

East End Cltizens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 21 Reconclllatlon of net Income l (expendlture) to net cash flow from operatlng acrlvltle5 2024 2023 Net income for the reporting period (as per the statement of flnancial actlvltles) Depreclatlon charges Dividends, interest and rent from investments Ilncreaselldecrease in debtors Increasel(decrease) in creditors (80,224) (166,662) 7,287 (7,813) 42,511 47,292 1,667 (680> 15,0981 (205,667) Net cash provlded by operatlng actlvltles 3,053 1376,434) 22 Analysls of cash and cash equlvalents At l Aprll 2023 Cash flows Other At 31 March changes 2024 Cash at bank and in hand 1,242,793 10,866 1,253,659 Total cash and cash equlvalents 1,242,793 10,866 1,253,659 23 Operatlng lease commltments The charity's total future minimum lease payments under non-cancellable operating leases is as follows Property Equipment 2024 2023 2024 2023 Less than five years 46

East End Citlzens Advlce Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 24 Flnanclal Instruments 2024 2023 The carrying amounts of the charity'5 financial instruments are as follows- Flnanclal assets Cash of £1,253,659 {2023- £1,242,793) is held at fact value. Debt Instruments measured at amortlsed cost: Trade debtors Grant and contract debtors Other debtors 77,001 49,063 7,689 81.688 54.532 40.228 Total 133.753 176.448 Flnanclal Ilabllltle5 2024 2023 LlabSllty Instruments measured at amortised cost: Trade creditors Accruals Other credltors Pension deficit reduction payments (within l year) Penslon deficlr reduction payments (after l yearl 26.048 78,846 66,878 28.500 303.983 7,122 63,049 69,890 28,500 270,495 Total 504.255 439,056 Interest on short term deposits amounted lo £7,813 {2023= £680). 25 Pension commitments East End Citizens Advlce Bureau partlclpated In the National AssoclatSon of Cltlzens Advice Bureaux Pension and Assurance Plan (1991) whlch was a deflned beneflt scheme. It operated Sn the UK and was closed on 31 March 2008. More than one employer partlclpated In the scheme and East End Cltlzens Advice Bureaux is unable to identify its share of the underlying assets and liabilities in the scheme. It has been accounted for as a defined contribution scheme. The Plan is a registered scheme under UK legislation. The Plan is subject to the scheme funding requirements outlined in UK legislation. The Plan is governed by the Plan's Trust Deed and Rules dated 4 April 2011. The Trustee Is responsible for the operation and the governance of the Plan, including making decisions regardlng the Plan's fundlng investment strategy (although they are required to consult the Principal Employer). The last full actuarlal valuatlon of thls scheme reveallng a funding deficit of £53,536,000 wa5 carried out as at 31 March 2022 and has been updated on an approxlmate basls to 31 March 2024 by a qualified actuary, independent of the scheme's sponsoring employer5. The updated valuation showed a deficit on the scheme of £46.488,00012023 £50,424,000) using a discount rate of 4.9% (2023 4.8%). The Ilabllltles of the Plan are based on the current value of expected benefit payment cashflows to members of the Plan over the next 60 or more years. The average duration of the liabilities is approximately I l years. The Plan Is exposed to actuarial risks such as market (investment) risk, interest rate rlsk. inflation risk, currency risk and longevlty risk. 47

East End Cltlzens Advice Bureaux Notes to the flnanclal statements For the ear ended 31 March 2024 25 Penslon commltments {contlnued) The closed scheme has current and future pensioners. The employers will continue to make contributions to the scheme in future periods. The best estimate of the contributions are-_ Contributions b each em er in res ecr of ex enses The principal employer, the National Associatlon of Cltlzens Advice Bureaux, NACAB, has agreed to pay amounts equal to the levy payments to the Penslon Protection Fund. NACAB has also agreed to pay the management and administration expenses of the scheme. There is therefore no cost to EECABX to include in the charity's accounts. Co ution5 b each e res ect of the deficit In accordance with the recovery plan following the 31 March 2022 actuarial valuation, the sponsoring employers will pay total annual contrlbutions of £4,918,000 for slxteen and a half years from l Aprll 2024 to 30 September 2040. East End CAB'S share of thls Ss currently £28,500 per annum. Future valuations may change these amounts. The total liability for these future payments, discounted to new present value, is included on the charity's balance sheet and a charge made to the SOFA annually to unwind the discount in line with the charity's accounting policies. 2. The charity participated in series three of the Pensions Trust Growth Plan, a scheme which has some attributes of a defined benefit scheme and some attributes of a defined contribution scheme. It is considered to be a defined benefit scheme. This has now been combined with the series four defined contrlbution scheme. Followlng a valuation at 30 September 2023 carried out by Sndependent actuaries, It was estimated that the charity's share of the deficSt In the plan at 30 September 2023 wa5 £3,037 {2022 £3, 731). Thls Ilablllty will only crystallise If the charlty exits the series four plan and the charity does nor anticipate this happening in the future. The charity is not required to participate in a recovery plan (make deficit reduction payments). 3. The chariry operares two further pension schemes. both of which are defined contribution schemes for which the charlty therefore has no further commltment beyond monthly contributions for employed staff. 26 Capital commitments At the balance sheet date, the charity had no capltal commitments other than those disclosed in these financial statements. 27 Contlngent assets or liabilitles Since the balance sheet date we have been informed that we may be requlred to Increase our paymenrs to the Natlonal Assoclatlon of Citizens Advlce Bureaux Pension and Assurance Plan.{1991) defined benefit pension plan by be￿een thirty percent and one third from l April 2025. The exact nature and amount of discounted payments, if any, will be determined in due course. At the balance sheet date, the charity had no other contlngent assets or liabilities other than those disclosed In these flnancial statements. 28 Legal status of the charlty The charity is a company limlted by guarantee and has no share capltal. The liabillty of each member in the event of winding up is limited to £1. 48