CROYDON HEARING Charity for hearing loss Croydon Hearing Resource Centre (CHRC) Unit 12B Capital Business Centre, 22 Carlton Road, South Croydon, CR2 OBS Annual Report Financial Statements 2024-2025 Registered Charity No. 1081376 Private company limited by guarantee in England Registered No. 4015700
CONTENTS PAGE Aims & Objectives OveNiew of the Organisation's Operations Chairfs Annual Report Independent Examinerfs Report Statement of Financial Activities {FS I) Balance Sheet IFS 21 io Notes to Financial Statements IFS 31 11 Notes to Financial Statements cont. IFS 4) 12 Income & Expenditure IFS 5} 13 Trustees, Report {FS 61 14 Trustees, Report cont. IFS71 15
Aims and Objectives Aims The aims of the organisation are to offer on-going practical and emotional support to the clients and their families with the hope that the positive services we provide will restore their self-confidence and enable them to return to live as normal a life as possible. We also aim to encourage self-worth and the right to retain independence. Ob ectives The objectives of the charity are: o The relief of persons suffering from hearlng sensory loss, in particular but not so as to limit the generality of the forgoing. o Give help and support to sufferers from hearing sensory loss, whether or not they are members of the Charity and provide advice and support to their families of such sufferers. o Provide information likely to benefit those sufferin8 from a hearing sensory loss o Encourage the employment of those sufferin8 from a hearins sensory loss. o Educate the general public as to the needs of those with a hearing sensory loss. Provide meeting places for social, educational and recreational purposes. o Co-operate with the Local Authority and Area Health Authority and other statutory and voluntary services in the provision of information and services for those suffering from a hearing sensory loss and to make and accept referrals relating to such persons to and from the Local Authority• Area Health Authority and other statutory services. o Advise members of the Charity and persons eligible for membership and their families regarding pensions, disability awards and employment.
Our services in the community CHRC is a proactive organisation providing services for adults with a hearing loss. Equlpment assessments for deaf adults. Hearlng ald maintenance and aftercare to support the NHS service. Provision of practical support, Informatlon and advlce. Working links wlth other voluntary sector and statutory organlsatlons for prfmary and secondary needs. Croydon Hearing is a voluntary service that has been providing direct support to people with a hearing loss since 1982. Working closely with Croydon Council's Sensory Impairment Team, Croydon University Hospital Hearing Centre and supporting Health Care Workers in the community by: _ o Providing information and practical support to people using hearing aids through basic maintenance, re-tubing, supplying batteries, and ensuring hearing aids are worn correctly. This service is available from our Centre in Croydon, in each locality at our community surgeries and home visits. Offering Initlal hearing testing. o Providing emotional support and insertlon practlce, referred from Croydon Unlversity Hospital Hearing Centre and as we identify clients struggling. o Identifying directly and taking referrals from other organisations to encourage isolated people to attend Independent Social Support Groups where appropriate enabling them to cope better with a hearing loss and to maintain their independence in the community. o Delivering the contract for environmental equipment on loan from Croydon Council; giving SnformatS0n, advice and support for people and their families. o Supporting Deaf Awareness Week. o Offerin8 advice on Deaf Awareness Tralnlng for carers and resldentlal/nurslng homes on a self-financing basls. o Promotlng Issues regarding hearlng impairment at all levels through society and to commerclal and statutory institutions. o Working across Croydon's diverse community to remove the barriers that some groups may experience. o Collaborating with a number of individual and umbrella voluntary organisations in Croydon.
Chair's Report 202&2025 The charity continues to use a Co-chair model to govern the organisation. and it is working well. The Co-chairs are Mary Saunders and David Rose. Now that we are fully established atthe Capital Business Centre the office is mainly an administration base. All seNices are provided at designated strategic locations around Croydon, which include New Addington, Selsdon, Old Coulsdon, Purley, Shirleyand Thornton Heath. Home visits are still a major service to the housebound and bedbound. All seNices are continued to be by appointment as this is the most efficient wayto manage client expectations. We are continuing to provide hearingtests in Selsdon atThe Centre for the Retired. There have been some worrying moments with regard to thefuture financingof the organisation as both the NHS and Croydon Council are struggling with financial resources themselves. However, nothing is certain, and we are planning cautiously. We are in the second year of the Croydon Council's assistive equipment assessment contract which expires on 31" July 2025. This contract has a firm end date and at present it is unclearwhat decision the Council will make to renewthe contract, we are expectlngto have to submlt a bld but are yet to knowwhen. The NHS were seriously delayed In approvingtheir annual grant as it was escalated up to NHS England. Eventually, after seven months it was agreed, and our invoices were paid. The s8rvic88 duringthat time were financed by our r8serves. We are pleased to confirm thatthe Services on our activity plan were steadily maintained as the following statistics show. Actlvlty Plan 2022025 Annu8lTotal 2023-2024 Number of Servlces Provided 3579 3592 Number of Community Surgerles 76 79 New Clients 345 270 Hearing Screenings 116 64 Home Visits 513 541 Re-tubing 1564 1503 During May 2024, Covid-19 impacted some of the seNices that we provide, affecting home visits and the cancellation of a community surgery due to three members of staff contractingthe virus. The safety of our clients is always paramount, so this decision was made and additional provision provided in place ofthe cancelled appointments. There has been an increase in the number of referrals from the GPS. This is encouraging as it shows that our collaboration with Croydon GPS not only supports them by reducingthe number of appointments made but conveniently provides a smart and friendly seNice fortheir patients. There has also been an increase in ENT referrals to Communitas for microsuction due to the wax removal seNice beingtaken from primary care provision.
The Ros Harding Trust has granted us £2,100 for hearingtesting at the Selsdon Centre forthe Retired. This provides Croydon residents with free hearingtests and an opportunityto speakwith our Senior Clinician to answer any questions or concerns that they might have. This also steers unsuspecting people awayfrom a sales environment. The client is then able to make an informed decision whether to request a referral into the NHS, go private or considertheir choices. We were able to provlde two additional projects during thisyear: Extra Care Housing and a focus on NewAddington. For both projects we delivered hearing health talks, hearing testing, hearing aid maintenance, referralfor equipment assessments or where possible on the day appointments with our assessor. Our success at the Extra Care Housing enabled us to provide a talk to 71 people. Ofthose, 24were referred for microsuction or hearing testing in the NHS, we introduced 10 people into our home visit schedule for routlne hearing aid maintenance. We expect that the clients who were referred for hearingtesting will become regular clients in the future. All people referred for assistive equipment received their devices within three months of our initial visit. The New Addington focus developed a collaborative way of working with grassroot and religious organisations, GPS, pharmacies, socialgroups and food banks. The alm of both projects was to remove barriers to good health and promote our servlces wldely across the Croydon communlty. Staff ord House, our previous address, continues to be an unresolved concern. Thls Is prlmarily due to the total lack of engagement from the landlord and his agents, we have therefore not been able to formally agree on the dil8pid8tion. Following advice from our surveyors, Cluttons, we will nowwait untilwe hear anything further on the matter. Our reserves policy dictates that we should always set aslde a f inanclal provlslon to address the costs of dllapidation In the f uture. We upgraded our accounting system to Xero as QuickBooks did not work verywellfor us and overcomplicated the production of the end of year reports. With the support of our Independent Examiner, we were able to enlist their services fortraining and integration of our bank accounts. This enabled us to improve our compliance and work more eff iciently, by reducing paper and dupllcatlon. After a year of testing, we are now fully uslng Xero for our accounting. Duringthis yearwe looked at our finance policy to ensure that we were working in the bestway for the organisation. It W8s identified th8t our mandate should be updated to reflect the current Trustees. We added access to our accounts to the Co-chairs as a contingency plan. The Co-chairs now have access to both the Barclays and Metro accounts and are able to provide secondary authorisation for transactions. During 2024the Trustees approved the development of a new Customer Relation Management (CRM) system. After extensive research, CRM-UKwere chosen as our new vendor. With consideration of GDPR, we chose CRM-UK as they are UK based, and their product is intuitive and dynamic with the opportunityto continue to improve and develop the waythat we work. A huge thanks goes to the Office and Centre Manager for Investigatlng four excellent options for our review. Due to the ever-changing legal requirements of ourfunders from statutory services, it has become more difficult to recruit and maintain volunteers. The training need is very extensive and caused many of ourvolunteers to leave us. We would like to give a special thanks to one of our current volunteers who braved the training and learned new skills so that they can support us.
We would like to recognise and thankthe team for providing an excellent service to our clients. We have had several IT and operational changes, and the entire team have been on board, supportive and adapted to the new systems well. We are constantly lookingfor additionalfundingwhich is becoming increasingly diff icult in a competitive sector. We are extremelygrateful for all of the donations that we receive from both independent donations and localtrusts that support our cause. Itwould not be possible without their contribution. Co-chair of Trustees Co-chair of Trustees David Rose Mary Saunders 21" July 2025
Registered Company number: 1081376 CROYDON HEARING RESOURCE CENTRE INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES I report to the charity trustees on my examination of the accounts of the company for the year ended 31 March 2025 which are sel out on pages 9 to 15. Responslbilities and basis of raport As the charity trustees of the company {and also its dire¢lors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements ofthe Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your company's accounts as carried out under section 145 of the Charities Act 2011 {'the 2011 Act,). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145{5)Ib) of the 2011 Act. Independent axamlner's Statemgnt When the company's gross income exceeded £250,000 your examiner must b8 a member of a body listed in section 145 of the 2011 Act. l Confim that l am qualified to undertake the examinatlon because l a member of Chartered Certified Accountants, which is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me Cause to believe that in any material respect.. accounting records were not kept In respect of the company as required by sectlon 386 of the 2006 Act; or the accounts do not accord wlth those records., or the accounts do not comply with the accounting requlrements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair vlew, which is not a rnatter ¢onsidered as part of an independent examination,. or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understandlng ofthe accounts to be reached. Stephen Hole, FCCA Palmer Mccarthy, Chartered Certified Accountants Suite 70, Capital Business Centre, 22 Carlton Road, South Croydon, CR2 OBS
-F81- CROYDON HEARING RESOURCE CENTRE STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31ST MARCH 2025 Gongral Fund Restricted Funds Notes Total Funds 2024 Income and Expendlturn Incomlng R88ourc08 Fundraislng, Legac¢8s and Donations Christmas Draw Donations Subscriptions from Members Gift Aid Miscellaneous Income Charitable Aclivtties London Borough of Croydon Croydon NHS CCG Ros Hardlng Trusl Investment Income Interest received 453 4,152 6,190 2.018 453 4,152 6,190 2,018 719 6,471 6,435 2.059 64,970 47,516 2,100 64,970 47,516 2,100 64,919 47,516 1.000 Total Income 114,586 129,013 130,721 ReUrCeS Expendod Dlrect Charltable A¢tlv6tlos Management and GoveTnanc8 C08ts of th8 Charfty 1,158 114,586 115,744 111,296 Totsl Exp•ndltur& 38.584 114,586 153 170 149,373 Not In¢ornlng resources before tran81er• {24,1571 {24,1571 (18,6521 Transfers between funds Not movamonl In funds Ro¢onclllatlon of funds: Net Incomlng resources for the year Fund balances brought forward at 1$1 April 2024 (24.1571 (24,15n {18.6521 123 530 123 530 142 182 Fund balances carried forward at 31st March 2025 99,373 99,373 123,530 The Statement of Flnanclal Activities includes all gains and Ioss8s recognisgd in the year. All incoming resources and resources expended derive from ¢ontinuing activities. The Statement of Financlal AclNiti95 also complies wllh the requirements for an income and expenditure aco)unt under the Companies Act 2006
-FS2- CROYDON HEARING RESOURCE CENTRE BALANCE SHEET AS AT 31 ST MARCH 2025 Notes 2025 2024 CURRENT ASSETS Debtors Prepayments Cash at bank and in hand 4,216 1,780 126,308 132,304 1.780 105,830 107,610 CREDITORS . amount$ falllng dua wlthln one year 8.237 8,774 NET CURRENT ASSETS 99,373 123,530 NET ASSETS 99,373 123,530 FUNDS AND RESERVES General Fund R88trlcted Funds 99,373 123,530 123530 For the year ended 31 March 2025 the company was entitled to ex8mption from audlt under sectlon 477 of the Companles Act 2006 relatlng to small companies. The members have not r8quir8d the company to obtaln an audit in accordance wlth section 476 of the Companies Act 2006. The directors aCknOadge th8ir responsibility for complying with the r8quirements of the Act with respect to accounting records and for th8 preparation of accounts. These accounts have b8en prepared in accordance with th8 provisions applicab18 to companies subject to the small companies regime. Approved by the board of dlrectors on 'tsu 2025 and Slgned on thelr behalf by: Mary Dlrector ers
-FS3- CROYDON HEARING RESOURCE CENTRE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2025 ACCOUNTING POLICIES Basls of Accountlng The accounts (financial statements) have been prepared in accordance wth the Statement of Recommended Practice: Accounting and Reporting by Charitles preparlng thelr accounts In accordance wth the Financial Reportlng Standard applicabl8 In the UK and Republlc of Ireland (FRS 102) (second 6dition}- ("Chariti8s SORP (FRS102}), the flnanclal reporting standard applicable in the UK and Republic of Ireland (FRS102), the Charltles Act 2011 and the Companies Act 2006. The Company moets the d8finitlon of a publlc b8n8fft 8ntlty under FRS 102 The accounts are prepared in sterllng whlch is the functional currency of the charity. Golng Concern In preparing these flnanclal statements the Dlrectors have revlewed futur& cash flow for8casts and budgets and conslder that future activlties of the Company will generate sufficient cash to allow th8 Company to continue to operate for the foreseeable future. Having carefully considered the Companls financial plans and posltlon, the Dlredors are confldent In the Companls ability to meet its tsrgets. For this reason, they continue to adopt the golng concern basls of accountlng. Taxatlon The company, belng a reglstered ¢harlty would be generally exempt from corporation tax and income tax, and therefore no provision for tax has been made In these accounts. It is not exempt from Value Added Tax. and irrecoverable VAT is therefore included in the cost of those items to whlch It relates. Income and Exponditure Income and expenditure is included in the financial statements on an aru81S basis. Income Is recognised when the charity is 8ntitl8d to It, th8 amount can be rellably measured and receipt is probable. Expenditure is allocated to expense headings either on a direct cost basis, or apportioned according to management estimates of time spent or space occupied, as appropriate. DIRECT CHARITABLE EXPENDITURE General Fund Restricted Funds Total Funds 2024 Salaries and National Insurance Environmental & Hearing Aid Equipment Travelling Expenses & hire of halls 110.166 2,946 1,474 114 586 110.166 2,946 2.632 115.744 107,820 1,659 1,817 111,296
-FS4- CROYDON HEARING RESOURCE CENTRE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2025 MANAGEMENT AND ADMINISTRAT ON OF THE CHAR General Fund Reslrlcted Fund Totsl Funds 2024 Off¢ce R8nt IT Costs Printing and Stallonery Telephonellnlemet P03tsge Insurance Buildlng Malntenance Adv8rtislng and Publlclty Tralning AGM 8xpen8e8 Ind6p8ndent Examlnatlon Othèr 13,166 14,863 1,255 441 479 2,171 1,962 132 190 13,166 14,863 1,255 441 479 2.171 1,962 132 190 18,060 1,235 6.244 2,165 2,193 2.407 13 960 1,050 1.683 37,426 1.050 1,683 37.426 38,077 No dlrector ro¢olV any ramunoratlon In the year. 2025 2024 SW London NHS CCG SSE Pozluv Energy 3,960 124 132 4,216 EPAYMEN 2025 2024 Capltal Buslness Park CREDITOR ounts Fallln In One Ye 2025 2024 Membershlp advan¢e$ Indèpendent Examlnatlon Ros Harding Trust- Re8trictive Funds 2025126 Croydon Council - Restrictive Funds 2025126 other Creditors 15 1.050 1,500 5,414 258 8.237 2,100 5,414 240 ANO RESERVE Asat 1st ril 2024 Incoming Resources Asat31st March 2025 Ex endlture Income and Expendltur• Account: Croydon Councll NHS Ros Hardlng Trust 64,970 47,516 64,970 47,516 £114 586
-FS5- CROYDON HEARING RESOURCE CENTRE INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31ST MARCH 2025 Notes 2025 2024 INCOME Donations and Legacies Charitable Activities Investment Income Total Income 12,811 15,686 114,586 113,435 1,616 1,600 129,013 130,721 EXPENDITURE Salaries and Other Direct Charitable Expendi 5 Administrative Expenses Total Expenditure 115,744 111,296 37,426 38,077 153,170 149,373 NET INCOMEI(EXPENDITURE) FOR THE YEAR 24,157 18,652
-FS6- CROYDON HEARING RESOURCE CENTRE TRUSTEES, REPORT The Trustees present their report of Croydon Hearing Resource Centre for the year ending 31 March 2025. Legal and administrative information The company was incorporated on 12 June 2000 as a company limited by guarantee (registered number 04015700) and is registered as a charity with the Charity Commission (number 1081376). The affairs of the company are governed by its Memorandum and Articles of Association. The liability of the members in the event of the company being wound up is limited to a sum not exceeding £10 for each member. On l October 2000 the company took over the work being carried out by the charity "Croydon Hard of Hearing Project" together with its assets and liabilities and staff employment contracts. Those who served as Trustees at any time during the year were: Name ointed Retired Mary Saunders Sandra Worrall Peter Brown David Rose 25 June2012 13 June 2013 28 June 2016 17 November 2020 14 November 2024 The registered office of the company and the place from which it carries out its work is: Unit 12B Capital Business Centre, 22 Carlton Road, South Croydon, CR2 OBS Organisations appointed to advise and assist the company are: Barclays Bank PLC l North End, Croydon, CR9 1 RN Developments, activities and achievements during the year Bankers: See "Trustees, Annual Report"
-FS7- CROYDON HEARING RESOURCE CENTRE TRUSTEES, REPORT Directors, Responsibilities Company Law requires the directors to prepare accounts for each financial year, which give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing those accounts the directors are required to: Select suitable accounting policies and then apply them consistently. Make judgements and estimates that are reasonable and prudent. Follow applicable accounting standards, subject to any material departures disclosed and explained in the a¢counts' Prepare the accounts on a going concern basis unless it is inappropriate to presume that the company will continue in business. The directors are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the company and to enable them to ensure that the accounts comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other iTr¢gularities. Signed on behalf of the directors David Rose (Chaimian) st Approved by the directors on 21 July 2025 15
Registered Office; Croydon Hearing Resource Centre Unit 12B Capital Business Centre 22 Carlton Road South Croydon CR2 OBS Telephone: 020 8686 0049 Emall Address: hello cro donhearin .or Website: www.cro donhearln In partnership with: .or CROYDON www.croydon.gov.uk NHS Delivering an integrated care system. CROYDON HEARING Charity for hearing loss LIVING • CARING • HEARING