Charity for hearing loss
Croydon Hearing Resource Centre (CHRC) Stafford House, 19 Stafford Road, Croydon, CRO 4NG
Annual Report &
Financial Statements 2020—2021
Registered Charity No. 1081376
Private company limited by guarantee in England Registered No. 4015700
1
----- Start of picture text -----
||||||||
|---|---|---|---|---|---|---|
|CONTENTS|PAGE|
|Index|2|
|Aims &|Objectives|3|
|Chair’s|Annual|Report|4|
|Overview of the|Organisation’s|Operations|6|
|Statement|of Financial|Activities|(FS|1)|7|
|Income|and|Expenditure Account|(FS|2)|8|
|Balance Sheet|(FS|3)|9|
|Notes to|Financial|Statements|(FS|4)|10|
|Notes|to|Financial|Statements|cont.|(FS 5)|11|
|Trustees|Report|(FS|6)|a2|
|Trustees|Report|cont.|{FS|7)|13|
|Independent|Examiner’s Report|(FS|8)|14|
----- End of picture text -----
2
----- Start of picture text -----
Aims and Objectives
----- End of picture text -----
Aims
The aims of the organisation are to offer on-going practical and emotional support to the clients and their families with the hope that the positive services we provide will restore their self-confidence and enable them to return to live as normata life as possible. We also aim to encourage self-worth and the right to retain independence.
Objectives
The objectives of the charity are:
-
The relief of persons suffering from hearing sensory loss, in particular but not so as to limit the generality of the forgoing.
-
Give help and support to sufferers from hearing sensory loss, whether or not they are members of the Charity and provide advice and support to their families of such sufferers.
-
© Pravide information likely to benefit those suffering from a hearing sensory loss
-
Encourage the employment of those suffering from a hearing sensory loss.
-
Educate the general public as to the needs of those with a hearing sensory loss.
-
Provide meeting places for social, educational and recreational purposes.
-
Co-operate with the Local Authority and Area Health Authority and other statutory and voluntary services in the provision of information and services for those suffering from a hearing sensory loss and to make and accept referrals relating to such persons to and from the Local Authority, Area Health Authority and other statutory services.
-
co Advise members of the Charity and persons eligible for membership and their families regarding pensions, disability awards and employment.
3
Chair's Annual Report 2020/21
This annual report covers the financial year between 2020 and 2021. This year was a completely new experience because of the Covid 19 pandemic, not just for us, but for the whole world. Despite the difficulties the Croydon Hearing Resource Centre did its best to provide a service to the hearing impaired residents of Craydon throughout the lockdowns and the restricted physical access to people in these challenging times.
We have been very lucky in that the Co-Managers, Vanessa Ledgister and Karen Barber, guided the charity through all the lockdowns to the gradua! opening up of the services again. On the pasitive side it has forced us to look hard at how the Charity should proceed in the future. This included new work practices with regard to the clients and accommodating the change from an office based service to hybrid working.
The Charity had a number of staff changes during this year. One of our main clinicians, Frances Boyd, left us in May 2020 to pursuea life in Dorset. She had been with us for 12 years and provided a major part of our home visit service. She will be missed for her methodical thoughts and her caring, friendly manner.
We knew that Stuart Coverman, Equipment Officer, retired on 31° March 2020. As we had not found a replacement before his retirement he was kind enough to stay on until a replacement was found and trained, passing on his expertise to allow a smooth hand-over of the service. We were very lucky to employ Paul Carpenter in September 2020 and he has proved to be an excellent choice to maintain this essential service. As this service is based on home visits it wasn’t possible to visit peoples’ houses during the lockdowns but we maintained a telephone, doorstep and video conferencing service while taking advice from Croydon Council and Government Guidelines regarding home visits.
Unfortunately the Community Surgeries were the main casualties of the pandemic. Our challenges were following the Government's instruction of maintaining social distance, as well as the fact that the venues we were using were mainly run by local charities who had been closed for the whole year. This measure was to protect the vulnerable and, as the vast majority of our clients are elderly, we have been very mindful to maintain our support without getting close to our clients. Thanks to the co-operation of local venues we did manage to provide a limited surgery service at the Methodist Church, Shirley and at the Selsdon Centre for the Retired.
The staff underwent training through Tracy James Audiology to provide a recognised certificate for basic audiology, tympanometry and otoscopy. This was delayed from 2019 because of the changing staff and later the difficulties with the pandemic.
Our contract with Croydon Council was renewed for a further 12 months to provide the assistive equipment service.
The grant with the South West London Clinical Commissioning Group (SWLCCG) was renewed for 12 months to provide hearing aid after care and initial hearing tests.
We are in a continued dialogue with both Croydon Council and South West London Clinical Commissioning Group with regards to the funding for 2021/2022.
4
Our performance indicators are as follows.
----- Start of picture text -----
Activity Plan 2019/20
2020/2021 Annual Total
Number of Services provided ee3101meeouE| 2470
Number of Services Provided at The Centre ies erp Seen ED
Number of Services Provided at Open Surgeries jie nee aay 191 pal Ea 1778
| omeHearing ScreeningsRe-tubingvisitsRe ee Pee S08{s) eeki. N}45°702031=||
Hearing Aid Counselling through our intervention : i? | sees |
----- End of picture text -----
The adaptions to the way that we were working are reflected clearly in our figures. Our increased performance in providing services was due to us working from home, and the decrease can be seen in the practical support that we were unable to provide whilst we were following the government guidance.
We thank Croydon Council and South West London CCG for their continuing support. Special thanks also go to the following organisations who have given donations in support of the Charity;
Ros Harding Trust Selsdon Baptist Church The Bothwell Trust Covid 19 Response Waitrose Community Services
We are also extremely grateful to families and clients that have donated or continue to donate money and monies given “in memoriam”. These bequests and donations will be allocated for spending on new and advanced equipment, office refurbishment, staff training and additional staffing costs.
It should be noted that two members of staff are enrolled under the Government Auto Enrolment Pensions Scheme
The Trustees would like to give their continuing support and a big thank you to all of the staff. Because of the change in our charity work practices we were unable to welcome back our volunteers but we would like to thank them for their support during this time. This is what makes Croydon Hearing such a continuing success.
This report is later than anticipated due to the affects of the Covid-19 pandemic and the Government ‘lockdown’ introduced on 23% March 2020. All face to face contact with our clients and home visits had to stop and all staff and volunteers were confined to their homes. However, due to the upgrading of our computer and technology systems over the years we have been able to access data from home and kept in contact with our clients by telephone or video conferencing enabling our staff to continue to support the hearing loss community of Croydon.
We hope that as we continue to emerge from the pandemic, with the support of the Covid 19 vaccination scheme, we will be able to provide a fuller service in the community. We were able to adapt our services early on during the spread of this global virus and we will continue to use those various technologies to provide our services in alternative ways. We are very much looking forward to having more of a physical presence in the community again ance again.
Fel) 1 FS ah
Peter Brown Chair of Trustees Croydon Hearing Resource Centre
August 2021
5
What Croydon Hearing currently provides in the community
CHRC is a proactive organisation providing services for people with a hearing loss and people with a dual sensory loss, primarily for older people but not exclusively;
Equipment assessments for deaf adults and children
Provision of practical support, information and advice
Working links with other voluntary sector and statutory organisations for primary and secondary needs
CHRC is a voluntary sector service providing direct support to people with a hearing loss for over 38 years and work closely with Croydon Social Services Sensory 'mpairment Team, Croydon University Hospital Hearing Centre and supporting Health Care Workers in the community by:-
-
Providing information and actual support to people using hearing aids by giving basic maintenance, retubing, supply of batteries, and ensuring hearing aids are worn correctly. This service is provided from our Centre in Croydon, from local ‘open surgeries’ which we organise across the Borough and with home visits.
-
© Performing hearing screenings, on home visits, at Croydon Vision or at CHRC Centre’s soundproof room. We also support older people who have additional needs, by arranging joint work and visits with Occupational Therapists for Older People, Croydon Vision caring for deafblind, or refer users to Croydon University Hospital Hearing Centre. This now also includes the Personal Independent coordinators (PICS).
-
© Providing counselling/insertion practice, referred from Croydon University Hospital Hearing Centre and as we identify clients struggling.
-
Identifying directly and taking referrals from other organisations to encourage isolated people to attend independent Social Support Groups where appropriate enabling them to cope better with a hearing loss and to maintain their independence in the community.
-
Providing assessments for environmental equipment on loan from Social Services; giving information, advice and support for people and their families.
-
o Facilitating hiring equipment, communicators and listening devices to people who need additional support and/or because hearing aids are not suitable for them.
-
Maintaining a display of equipment at the Centre where potential users can see and try out equipment which is not available on loan from either Social Services or the NHS.
-
Acting as a conduit for Hearing LINK, Eastbourne, a national organisation supporting Deafened people and the Croydon Deaf Children’s Society.
-
Supporting Deaf Awareness Week at the beginning of May each year.
-
o Offering advice on Deaf Awareness Training for carers and residential/nursing homes on a self-financing basis.
-
Promoting issues regarding hearing impairment at all levels through society and to commercial and statutory institutions.
-
© Praviding leaflets on the services we provide in English, Gujarati and Tamil and in 16 point for people with a visuat impairment.
-
ao Accessing black and minority ethnic groups through the community and home visits to provide information and practical support as above.
-
Remaining active with a number of Croydon Partnerships, The Croydon Disability Forum, and a member of the Croydon Charities Service Delivery Group (CCSDG).
-
© Maintaining strong links with a number of individual and umbrella voluntary organisations in the Borough where we actively look for new clients for the above services and can promote the issues relevant to all people with a hearing loss regardless of their age.
6
-FS1-
CROYDON HEARING RESOURCE CENTRE
STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31ST MARCH 2021
----- Start of picture text -----
||||||||
|---|---|---|---|---|---|---|
|General|Restricted|
|Nofes|Fund|Funds|Total Funds|2020|
|£|£|£|£|
|income and|Expenditure|
|incoming Resources|
|Fundralsing,|Legacies and|Donations|
|Covenants|=|-|-|60,652|
|Christmas Draw|1,267|~|1,267|810|
|Donations|5,163|-|§,163|5,369|
|Subscriptions from Members|6,210|-|6,210|7,850|
|Gift|Ald|3,544|-|3,544|-|
|Miscellaneous|Income|3,605|°|3,606|3,650|
|Charitable|Activities|
|London Borough of Croydon|-|62,423|62,423|64,817|
|Croydon NHS CCG|-|44,646|44,6846|44,646|
|Bothwell Charitable Trust|--|.|.|§,000|
|Ros Harding|Trust|-|500|600|2,000|
|Covid|19 Response|-|3,800|3,800|-|
|Investment|Income|‘|
|Interest received|132|-|132|483|
|Total Income|19,922|111,369|431,251|195,277|
|Resources|Expended|
|Direct Charitable|Expenditure|5|0|96,672|96,612|109,465|
|Management and Administration|of the Charity|6|41,179|4,734|45,913|51,478|
|Total Expenditure|41,179|101,346|142,525|160,944|
|Net incoming|resources|before transfers|(21,257)|10,023|(11,234)|34,333|
|Transfers between funds|-|-|-|-|
|Net movement|in funds|-|-|-|-|
|Reconciliation|of funds:|
|Net incoming resources for the year|(21,257)|40,023|(11,234)|34,333|
|Fund|balances brought forward|at|
|tst April 2020|153,341|28,760|182,101|147,768|
|Fund|balances cartied|forward|at|
|31st March 2021|132,084|38,783|170,867|182,104|
----- End of picture text -----
-F52-
CROYDON HEARING RESOURCE CENTRE
INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31ST MARCH 2024 a SS SS sh SSS fc
----- Start of picture text -----
||||||
|---|---|---|---|---|
|Nofes|2021|2020|
|INCOME|£|£|
|Donations|and|Legacies|19,790|83,331|
|Charitable Activities|111,369|111,463|
|investment Income|132|483|
|Total Income|131,291|195,277|
|EXPENDITURE|
|Salaries and Other Direct Charitable|Expenditure|§|96,612|108,466|
|Administrative|Expenses|6|45,913|51,478|
|Total Expenditure|142,525|160,944|
|NET INCOME/(EXPENDITURE)|FOR THE YEAR|(11,234)|34,333|
----- End of picture text -----
CROYDON HEARING RESOURCE CENTRE
BALANCE SHEET
AS AT 31ST MARCH 2021
----- Start of picture text -----
Notes 2021 2020
£ £ £ £
FIXED ASSETS 2
Office Equipment at cost = =
Less : Grants Received - -
CURRENT ASSETS
Sundry debtors & prepayments 5 8,061 10,845
Cash at bank and In hand 163,986 172,276
172,047 183,121
CREDITORS : amounts falling due
within one year 6 4.180 1,470
NET CURRENT ASSETS 170,867 181,651
NET ASSETS 170,867 181,651
FUNDS AND RESERVES
General Fund 132,084 153,341
Restricted Funds 38,783 28,760
7 170,867 182,104
----- End of picture text -----
For the year ended 31 March 2021 the company was eniitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. The members have not required the company to obtain an audit In accordance with section 476 of the Companies Act 2006. The directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts.
Approved by the board of directors on 13 october 2021 and signed on their behalf by:
----- Start of picture text -----
{Trustee}
----- End of picture text -----
-FB4.
----- Start of picture text -----
CROYDON HEARING RESOURCECENTRE
----- End of picture text -----
----- Start of picture text -----
NOTES 70 THE FINANCIAL STATEMENTS
iFOR THE YEAR ENDED 31ST MARCH 2021
----- End of picture text -----
- ACCOUNTING POLICIES TheBasisof Accounting tha[Statement] sccounts[of] (fmancial[Recommended] sintements)[Practice:] have[Accounting] been Prepared[and] in[Reporting] accordance[by] with Chariles preparing their accounts In accordance with the Financial Reporting Standard spplicable in the UK and Republic of Iretand (FRS 102) (second Intheedifion)UK- (Charliesand Republic SORPof Iriand(FRS102)},(FRS102),the thefinancialCharitir e portings Act 2011standardand theapplicable CompaniesAct 2008.
The Company magts the deGnitian of a public bonaftt entity under FRS 102
‘Tha accounts ara prepared in sterling which is the funcional currency of the charity.
2 = Going Concem
In preparing these Grancial statements the Directors have reviewed future cash flow forecasts and budgets and consider that fulura activities of the Company will generale sufficient cash tp allow the Company to continue lo operate for the foreseeable ieture. Having carefully considered the Company's financial plans end position, Including the Impact of Covd-19, the Directors are confident in the Company's ability lo meet Its targets, For this reason, they continua to adopt the roing cancem basis of accounting.
3 Taxation
The company, being a registered chotty would bo generally eempt from corporation lax and income tax, and thernfora no provision for tax has been made in these accounts. Itls nol exempt from Value Added Tax, and irrecoverable VAT Is therefore Included In the cost of thase items to which it relates,
4 Fixed Asects
Equipment ts depreciated at rales to wile off the cost aver the useful Illa of each asset
----- Start of picture text -----
BIXED ASSETS
Office
[Equipment]
Cast E
At Apri 2020 .
AddifonsADisposais) a
Al31 March 2021 ——
Depreciation
At1 Apel 2020 -
Charge for the year ae.
At31 Porch 2021
—
Weiterdown amount
At31 March 2020
AtI1 Starch 2021 -
5
5 Income and Expenditure
fncome and expanditure Is included in the finencial statements on an accruals basis,
tncome is recognised whan the charity Is enfled to it, the amount can be reliably measured and
receiptls probable.
Expenditure ts allocated to expense haadings eliher on a direct cost basis, or apportioned
@ccording to management estimates of me spenl or space occupied, 2s apprortate.
DIRECT CHARITABLE EXPENDITURE
General Resbicted Total
=
Salaries £ £ E £
and National Insurance - 94,842 94,842 104,454
Environmental & Hearing Aid Equipment - 1,195 1,195 8,181
TrainingTraveling Expenses&hire of halts —.- 1~ 578 [__3s] §75 _1,631
ces cee NS, SIS, AES,
----- End of picture text -----
-F55-
7
CROYDON HEARING RESOURCE CENTRE
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31ST MARCH 2021 ee SS 6 MANAGEMENT AND ADMINISTRATION OF THE CHARITY
| Generat | Restricted | Tota! | ||
|---|---|---|---|---|
| Fund | Fund | Funds | 2020 | |
| £ | £ | £ | £ | |
| OfficeRent OfficeEquipmentRentals PrintingandStationary Telephone Postage Insurance BuildingMaintenance Trustees’Expenses |
18,000 7,190 440 7,762 817 2,319 2,440 - |
- - - 741 - - . . |
18,000 7,190 440 8,503 817 2,319 2,440 - |
22,430 7,272 983 8,275 954 2,293 4,784 - |
| AdvertisingandPublicity Training AGMexpenses IndependentExamination Legal Fees Other |
- - 313 g00 - 998 41,179 ————— |
- 2,452 - - - 1,541 4.734 Se |
- 2,452 313 800 - 2,539 45,913 See Sa |
100 - 290 450 - 3,647 51,478 Tne |
No director received any remuneration in the year.
DEBTORS:
;
9
----- Start of picture text -----
7
----- End of picture text -----
Disability SW Croydon London NHS CCG
PREPAYMENTS:
Prepayments
CREDITORS: Amounts Falling Due Within One Year
----- Start of picture text -----
Membership
independent advances
Other Examination
Creditors
FUNDS AND RESERVES
income
Openingand Expenditure Account:
reserves at 1 April 2020
Profit/(Deficit)Balance for tha year
Cartied Forward at 31 March 2021
----- End of picture text -----
----- Start of picture text -----
2021 2020
£ £
800 300
7.441 7441
8,041 7744
2021 2020
£ £
20 3,104
2021 2020
£ £
275 375
450 450
455 195
1.180 1,020
2021 2020
£ £
182,101 147,768
(10,484) 34,333_
171,617 182,101
----- End of picture text -----
- FS 6-
CROYDONRESOURCEHEARING CENTRE
TRUSTEES’ REPORT
The Trustees present their report ofCroydon Hearing Resource Centre for the year ending 31 March 2020.
1 Legal and administrative information
The company was incorporated on 12 June 2000 as a company limited by guarantee (registered number 04015700) and is registered as a charity with the Charity Commission (number 1081376). The affairs ofthe company are governed by its Memorandum and Articles ofAssociation. The liability ofthe members in the event of the company being wound up is limited to a sum not exceeding £10 for each member. On | October 2000 the company took over the work being carried out by the charity “Croydon Hard of Hearing Project” together with its assets and liabilities and staffemployment contracts.
Those who served as Trustees at any time during the year were:
Name Appointed Retired Mary Saunders 25 June 2012 - Sandra Worrall 13 June 2013 - Peter Brown 28 June 2016 - Dermot McLellan 8 August 2018 19 August 2020 David Rose 17 November 2020 -
The registered office of the company and the place from which it carries out its work is:
19 Stafford Road, Croydon, Surrey CRO 4NG
Organisations appointed to advise and assist the company are:
Bankers: Barclays Bank PLC ] North End, Croydon CR9 IRN
- 2 Developments, activities and achievements during the year
See “Trustees’ Annual Report”
- FS 7-
CROYDON HEARING RESOURCE CENTRE
TRUSTEES’ REPORT
3 Directors’ Responsibilities
Company Law requires the directors to prepare accounts for each financial year, which give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing those accounts the directors are required to:
-
ig Select suitable accounting policies and then apply them consistently;
-
r Make judgements and estimates that are reasonable and prudent;
-
r Follow applicable accounting standards, subject to any material departures disclosed and explained in the accounts;
-
4 Prepare the accounts on a going concern basis unless it is inappropriate to presume that the company will continue in business.
The directors are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the company and to enable them to ensure that the accounts comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
Signed on behalf of the directors
- ie cies
Peter Brown
(Chairman)
Approved by the directors an 13 October 2021
13
-FS8-
independent examiner's report to the trustees of Croydon Hearing Resource Centre T report on the accounts ofthe Croydon Hearing Resource Centre for the year ended 31% March 2021, which are set out on pages FS 1 to FS 5.
Respective responsibilities of trustees and examiner
The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for examinationthis year under is needed.section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my Tesponsibility to:
-
examine the accounts under section 145 of the 2011 Act;
-
« to follow the procedures laid down in the general Directions given by the Charity Commission under section 145(5)(b) ofthe 2011 Act; and
-
© to state whether particular matters have come to my attention.
Basis ofindependent examiner's report
My examination was carried out in accordance with the general Directions given by the Charity Commission. An examination includes 2 review of the accounting records kept by the charity and a comparison of the accounts presented with those records. Jt also includes consideration ofany unusual items or disclosures in the accounts, and secking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no Opinion is given as to whether the accounts present o ‘true and fair view" and the report is limited to those matters set out in the statement below.
Independent examiner's statement
-
In connection with my examination, 1 can confirm that no material matters have come to my attention which gives me reasonable cause to belicve that, in any material respect: * oraccounting records were not kept in accordance with section 386 of the Companies Act 2006;
-
e the accounts did not accord with such records; or e the accounts did not comply with relevant accounting requirements of section 396 of the Companies Act 2006; or
-
¢ the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic ofIreland (FRS 102)]
I have uo concems and bave come across no other matters in connection with the examination to which attention should be drawn in respect of this report in order to enable proper understanding of the accounts lo be reached. Joanna Goodridge MICB Fee , 23" September 2021 JG & Associates Marco Polo House 3-5 Lansdowne Road Croydon CRO 2BX
Registered Office;
Croydon Hearing Resource Centre Stafford House 19 Stafford Road
Waddon Croydon CRO 4NG
Telephone: 020 8686 0049
Email Address: hello@croydonhearing.org.uk
Website:
www.croydonhearing.org.uk
In partnership with:
www.croydon.gov.uk
Delivering an integrated care system.
a
Charity for hearing loss
LIVING e CARING ¢ HEARING
15