REGISTERED COMPANY NUMBER: 3893084 (England and Wales)
REGISTERED CHARITY NUMBER: 1081284
REPORT OF THE TRUSTEES AND
FINANCIAL STATEMEIYTS FOR THE YEAR ENDED 31141ARCH 2024
OR
SSEX INTERPRETING SERVICES
A COMPANY LIMITED BY GUARANTEE
ariotHousc Limited
Chartered Accounlpllts
44 Grand Parade
Brighton
E2St Sussex
BN2 9QA

USSEX INTERPRETING SERVICES
CONTENfs OF THE FINANCIAL STATE
FOR THE YEAR ENDED 31 MARCH 2024
TS
Page
Report of the Trustees
1 10 14
Report of the Independent Auditors
15 10 18
St¥4tement Df Finandal Actlvltles
19
BAlance Sheet
20
Cash FIDW StAt¢ment
21
Notes to the Cash Flow Statement
Notes to the FlnanclAI StAtements
23 to 28
Detalled StAtement of Flnan¢lAI ACtI￿tIeS
29

EX INTERPRETI
ERVICES
REPORT OF THE TRUSTEES
OR THE YEAR ENDED 31 I￿RCH 2024
The trnstees who aT¢ also directors of the Charity for the purposes of the Companies Act 2006, present their report with
the fJnan¢ial statements of the charity for the year ended 31 March 2024. TILC trustees have adopted the provisions of
Accounting and Reporting by CharitlC5: Statement of R¢¢ommcndcd Prdctice applicable to Ch￿ltieS preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)
(effective l Jalluary 2019).
Public Beneflt
In shaping our objectives and plallning our aclivities fr*r the year, the Thstees havc given consideration to the duties 8et
out in section 17 (5) of the Charities Act 2011 to hav¢ due regard lo public bcncfit and to the Charity Commission
Guidance on public benefit. In particular. the Tn]stee5 have considered how thc planncd activities will contribute to the
ov¢rall aims and objective$ that ibey have Set.
The Trustees believe that the following pardgraphs. specifically on the "Objeetiv¢s and Activities" and "AGhiev¢n)ents
and Perforniance" for th¢ year. relate in detail the b¢n¢fil that the charity provid¢s to the public.
Page I

sus
EX
TERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
OBJECTIVES AND ACTIvrriES
Objectives and activities
The Charit4ble Object5 are:
I. To relicvc the poverty of individuals from Black and Minority Ethnic communitie5 residcnt in Sussex by providing
confidential advice, assistance. inforniatiori and community illte￿rettn8 setvices.
It. To adv2ncc thc cducation of the public alld couununitics in Sussex thmuglL the provision of factual cultural
tnforniation through community interpreters.
[￿. To iznprove access for black and minority ethnic communitie5 to the full range of public hcalih, social and
community care services. and in such or any other charitable ways as the trustee8 may determine.
The Alms of the charlty are.
l. To improv¢ publi¢ service access for BME individuals by providTng etTicient and eff¢¢tsv¢ ¢ommunity interprcting
services. To deliv¢r these lo the highest quality assured standard. To develop complementary. flexible and competitive
services, tsilored to ¢Uslom¢r need across Su55ex. To witiuually add value lo all services.
2. To develop as a social enterprise. workin8 Wlth local BME communiti¢s lo ¢n8ure 8ervice5 are inclusive. accessible
and delivered by recruiting* SUPPOrting and training staff from 5¢akeholder ¢ommullitie8.
3. To m&Kimi5e learning, taking every Oppo￿nIty to evaluate services and refl￿t on the contribution of staff,
stakeholders, and customers towards continual improvemenL
SIS Vision
We d¢sir¢ an inclusive 2nd divers¢ society where people of all cultural and linguistic backgrounds are able to liv¢ in
harniony. play a ￿11 and valued Tole and enjoy the same rights.
SIS Mlsslon
SIS exists to enable full access, for people wxth language needs to publicly funded swvices in order to impTOV¢ health,
¢dU￿tiOn and overall quality of life.
SIS Value5
Inelusivene55
SIS vdues the linguistic and cultural diversity of our soci¢ty and communities and strives lo be
inclusive in all asp¢ct5 Of our work.
Rights- SIS believes in the right of cvcry individual to bc tr￿ted with respect and to ¢quality of access to services.
Communlty - SIS prizes its contribution to strenEthcning multicultural ￿mmunity and promotcs community
inte￿reling and community translating as keys to cultural understanding.
Learning
SIS understands thai feedbacl development and innovation are crucial to leaming and scrvice
improvement.
Partlclpation - SIS believes that services are strength¢ncd when stakeholders arc offered opportllnities to participate
and collaborate and that this will be the key to the way we work.
A¢countability- SIS wishes lo bc accountable through thc involvement of our trustees, members and communities.
Page 2

SUSSEX INTERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Servlces And Beneflts
Custom¢r3 b¢n¢flt from quality 8ssured Community Inlerpreting. 241365 Emergency Interpreting, Tr8nslation. Bilingual
Telephone Befriending, Social Prescribing, Bilingual Community R¢5carch and BiLingual Advo¢acy providing
onfid¢ntial access to joincd-up hcalth 8nd social Ca￿ servi¢e6 ￿roSS Su55ex.
[llte￿reting acro8s mental health support pathways has continued to grow. We d¢liv¢r¢d 1580/0 of ow PT¢-pandemi
intQ4ireling work for th¢ prinoipal m¢ntal h¢alth NHS Twst- Suss¢x Partn¢rship, Th¢y report a higher l¢vcl of severity
of symptoms in the patients they are seeingtr & higher proportion of individuals that are not &lready known to services
and in¢reas¢d Mental Health Act PTes¢ntalions.
There ore threc kcy drivers of additional demand: rOV1￿19-8uppreSsed, d¢mand - d¢ferr¢d r¢fm15 of people who
would h&v¢ been r¢ferred to servic¢s had the pandemic not s1￿Ck,. and deferred access lo care by people wiih.pre-
existing mental illnesses. 'COVLD-19-exacerbated' demand - increased level of 8ervico necds for some people due to
deterioration of their mental health during COVID-19.
'COV]D-19-driven' demand - additional people nccding support due to the wider impacts of the pandemic. such as self-
i801alion. financial insccurity, bereavement and increa$e$ in substance llbu$e and dotn¢5tir viol¢nGe. Th¢ Cost of Living
Crisis ha¥ also ¢ontribut¢d to th¢ mental health Grisis.
W¢ work hord to provide Conlinuily of inlerpreler for patien18 and across services, especially for mental health
pathways. This helps build trust, confidenco, equality of access and out¢om¢s, Trust 15 also onc of the 5 key principl¢8
of Trauma Infomled Care. These two slorles Show the importance of eontlnuity of int¢rpr¢t¢r- Jom¢ihin8 wo strive to
deliver a8 part of our charitabla pu￿05¢.
httPs..II$u5seXlnterpretlng*org.uklyl￿stQr1e$lCOntIRVS1y-Or-lntCrPrQttr-[￿proye&-Ment1l.he1lth-Sllpp0rt1
https:IlsussexlnterprLtlng.org.uklsls-Storleslwe•would-have*been4ompletoly-loJtsivlthout-hlml
SIS has continued to build a portfolio of Communily Research and to share our insiEhts with Sussex tntegrated Care
'Board (SICB). This has empowcrcd our Service Users to be involved and have a voice iti public service consultations
http$:I/sll55exlnterpretlng.org.uklnewsn)Illn8llal-communlty-re$earebèrs-glvlng-a-volce•to-$18-8ervl¢e-user91
http$:Ilsussexlnterpretlng.org.uklnewslsls-servlce-user-experAtttees-of-health-vlsltRn8-8ervlcesl
https:IIsu85exlnterpretlng.org.uklnewslmaterts#l-mental-heAlth-research-llvd-OUtcomel
https:IIsussexlnterpretlDg.ory.uklnewslsls-communlty-reJeArch-Into-women4-healthl
http&:Ilsussexlnterpretlng.org.uklwp-¢ontentluploadslSIS-Women$-Heallh-Report.pdf
httP5:Ilsugsexlnterpretlng.org.ukln¢w￿IrnP4CtsW0f-the￿o5t-0f-IIvIll8•£rIsI8l
The key servlee rem&ln$ Communlty IDterprerfng.
https'.//suSscxinlerp￿ttn8.Qrg.uklwhal-ls-coMmun1ty-In1erpretin
In etnergencie8, this b¢ lif¢5avin¥ and avert a condition becoming immediately life-thre4t¢ning. We deliver 24 hour
8ervice5, every day of the year.
FaC￿t0-FaCe appointsnents now account for 750/0 of our inte￿retIng delivery. Thi8 is central to recovery and improved
health outcomes and is the preferred way of delivering empaih¢li¢ interpreting 8ervices for our Service Users.
"It if more dlfflculi wilh telephone Inlerpreling to &ftabliih a tnuilmg relaiionshw wlih both the Senjice User artd lhe
Servlce Provider. There Is no eye conla¢i nor ihe abilliy lo see body language. (SISLingMis1)
Feedback from ben¢ficiari¢s and customers show these benefits:
Clear, direct and ¢onfid¢ntial communlcation l accurate asse&sment and satisfactory outcomes / quick understanding,
suving time I feeling 1¢s8 vulncrablc, afraid and isolated and more undcrstood. reassured, confidetit and happy I'ablc to
concentrate on other issues l understsnding UK system and how to access services.
Customer fccdback surveys from Service Providcr8 show similar service betL¢fits:
Page 3

USSEX
ERPRETING SERVICES
PORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Dealing effectively with auxious clients & difficult concepts I cultural knowledg¢ l avoiding cli¢nt developing
complicatiolls I client infonned choice l intuitive undcrstsnding of patiellt issues with sensitive and insightful
Inte￿reterS / clear &ssessments, improved case history, ￿ld￿￿tanding. diagnoses and treatm¢nt I responsive. flexible.
consistent alld helpful s¢rviccs with an attention to detail I sttaightfonvard booking procedures / quick emergen¢y
fCSPOD5CS.
We also use a test and retest inethodology to track and report impact for our project services. These show good
progress against a suite of kcy outcomes and indicators such improved confidence, knowledge, integration and
wclIbeing. Repotts arc available on rcquesl to info@sussexinterpreting.org.uk
CleAr. dir¢ct and confidential ¢ommunic2tion l accurate assessment and satisfactory outcomes / quick
'I'm over ihe moon with the outcome [improved economic wellbeing]. Ifnolforyou I would never know abor4t thif and
I would be silling oi home uiiuble lo do anyihing, relying on my grand-damghier and children to support me
fThancially."
(Senpice User)
Recovery
We have now fully recovered our pie-pandemic inteTrreting activity alld have started to grow in the last quarter,
Having grown back fairer, stronger and b¢tt¢r. we or¢ not starting to InV￿t to 8row.
http5:IIsu5sexinterpreting.or¥.uklneiv515i5wannual-revlew-2021-2022-growing-baek-strDngerwbetter-and-fairerl
We have increased capacity in our Coordination Team, acted around pay and conditions to improve staff retention and
will be looking lo recruit a Learning & Development Manager, whose role in part is to help us mobilise across Sussex.
The llew 3 year Contract (NHS Sussex - Mini Comp - Joint Commi￿10￿¢d Int¢rpr¢ting Contraot) ftir Face to Fac¢
Interpreting> Telephone Interpreting and Video Int¢rpr¢ting started in Nov¢mb¢r 2022 and provides the foundation to
join up int¢ryreting for all NHS providers across Sussex. Notably. w¢ have increased our interpreting work in East
Sussex by IOOYO on pre-pandemic l¢vels. The Contract demonstrates NHS Sussex Integrdted Care Board's commitment
to delivering ￿CessIble services and to meeting the communication needs of the diverse conllnunities within Brighton
and Hov4 East Sussex and Wesl Sussex. httpsJlsussexinterpreting.org.uklnewsltender-success/
Ungulsts
Central to our success is the dedication of SIS Linguists. We e4)ntinued to work hard to include stakeholders in our
journ¢y and are again looking to publi¢ly acknowledge the tremendous work of our Community Intetpreters at our
AGM in November 2024- which will Tnark 30 years orsIs!
SIS fr¢quenily r¢ccive5 un501iritcd fccdback from custOTners about the great service delivered by the Self-Employcd
Se55ional Linguists we work with. It is very gTalifying for our team to get this insight intD the int¢rpreteI5 work and the
impact they make on public service delivery. The scope of the feedback helps to illustrate the technicalities. boundari¢s
and nuance5 of the intstprelevs Tole. Highlighting their expert knowledge and the personal attributes and bchaviours
that are required.
https:Ilsussexlnterpretlng.org.uWnewslsis-interyreter5-praised-for-tbelrryworkl
"J would like to leL7ve some feedbockfor inleryreler I had ihe pleasure of working with recently. - They were
incredibly professional. During the time before our appoinlmenls wilh my clienl, we went ihrough the purpose and
formal of our calls and ihey allowed me lo ask aFry questions. During ihe call. Iheir interpreting was smooih. clear
coItCEse. They came across as empaihic and cared about the clien¢ s experience of the call,: (Al￿1 Ftlsell. Healih in
Mind, Siusex Parlnership Foundalion Trmfi)
On¢¢ again h¢8dlin¢s in SIS storie5 5p¢ak of our commitmcnt to bcneficiaries and our ability to deliver great s¢rvi¢es:
http5:11sU5sexinteryreting.org.uklsis-stDries1with-you-Al￿Wellt-weW
http5:11sussexlnterpreting.org.uk151SwStorieslgoing-above4nd-beyondl
https.11sussexlnteryretlng.org.uk15iswstorieslnoiv-i•know-my-rightsl
httt>s:Ilswss¢xint¢rpr¢ting.org.uklsis-slorieslhumanity-and-carel
Page 4

SUSSEX INTERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Change
There continue5 to be significant demographic changc and the ￿lat¢d need for urgent response.. We worked with 5646
Serviee Users speaking 47 languages - a 120/0 incrcasc in thc nutnbcr of bcncficiarics Oll th¢ previous year. Tbe Afghan
crisis in September 2022. the continuing Ukraine crisis. the relocation of Hong Kong residents. Ihc Sudan crisi5 and
local diSp￿saI of many morc asylum seekers. single adults. families and Unaccompanied Asylum Seeking ChiLdreL in
unsuitablc Hotcls.
We continued to &ctively parttcipate in the Mental Health, Asylum Seekers. Migrants and Refiigees Working Group
(Sussex Integrated Care Board), Brighton & Hove Refugee & Migrant Support Group (S2n¢tuary on Sea). Migrant &
Refugee Forurn (BHCC), Social Pr¢scribing NetWOTk & CVSE Mental Health Network. We have advocated for our
bcneficiaries and encouraged our partners to develop rcfug¢e stralegics as part ofcity of Sanctuary re-accreditation and
Inclusive Cities.
A partllership of SIS and Togetber Co have been delivering services to support Ukrainian refvgees living in the City, for
over a year using & grdnt from BHCC. The service ha5 bcen recommissioncd for a furthcr 15 motLihs.
"We would struggle Ivlthout help from SIS ond Together Co. Lots of refugees And their sponsors would not be
able to reach a clear level of understAnding of eaeh other the services on offer. Support from In#med st8ffj is
dlfficult to overpralse. all of the soclal pres¢rlbers were most supportiv& thoughtful, tactful and courteous iyhen
helpfing us" (Iryna Olyanovska, StAnd4Ukralne)
The grant has enabled us to deliver Social Prescribing at 82 Drop-In support se5sion5 and 514 hours of Int¢rpr¢ting
support for BHCC depaTtm¢nts and CVS organisations. We gave infomiation. advice and guidance for 230 people
helping with 160 onw4rd r¢ferrals to specialist services in particular regards ESOL, Childcare and EmploymenL
"The lllterpreter has been fgntasti¢. From tht first sesslon he quickly 9Ssessed the way we needed to work and
mucked In. It has been amazing support and & true reflectlon of Ilcommunlty Interpreting" belng so much more
than interpreting words, he has been Colm 8 reassurlllg presenee, remembers everyone and liked by everyone."
(Flona Sharpe of B&H Network for Interllatlollal Womell)
We translated 20.000 words intolfrom Ukrainian including key documents and seryice infonnation. surv¢y5 and T¢suIts
assessing needs, certificates and promotional materials.
'The written translation servtce has been.gr£a¢ly apprecluied, dfrid ihe thrnaivund rimefor the Iraiislation IEquests has
always really quick, which ts so importani when we are wonting (o updaie welcomepacks, posters t7nd othei. Yesources.
Ilje tlsed other franslarlort trervlc￿ ln prevlous roles and the wail limes could be really long.. (Stacey Diektoii.
Opep411ons Manager, BHCC Comm#NityHMb)
We built a fully a¢cessible web page for accessing language support and translated information with over 50 translated
do¢unTrnls uploaded to the resour¢¢ library.
http5:115U55exlnterpreting.org.uklukrainian-llseful-informAtionl
http$:I/su85exillterpreting.org.uklukralDianl
Dlgltal
Digital is an important part of OUT no wroDg dovT 5tratcgy- our approach that however beneficiaries come to us w¢ will
support them. There is a focus on acc¢s8iblo information and ease of access to support customer5 in our digilai age.
httys:IlSussexlnteryret5ng.org.uWnew51the-COSt-Df-livin￿c￿s1sl
https:IlsussexSuteryreting.org.uklnew51tran5Iated-guldeS￿t0￿mergency-rood-I￿-b￿
Page 5

SSEX INTERPRETIN
SERVICES
REPORT OF THF TRUSTKES
FOR THE YEAR ENDED 31 MARCH 2024
Our Virtual Switchboard continues to improve our response times and make a re81 diff¢ren¢e. Peopl¢ ¢811 our Virtual
Swit¢hboard and hear 8 brief message asking them to ¢h005e a voice mailbox. The message is in Arabi¢. Canton¢s¢.
Farsi. Hungarian. Mandarin. Polish. Portugu¢s¢ and Russian with an option to s¢l¢ct oth¢r. M¢ss8g¢s left ar¢ s¢Jil as
MP3 v02c¢ files lo an inte￿reter who listens to th¢m and r¢lays the details to our Coordination T¢am who book an
interpreter and let the Service User know. We are exploring automated translated acknowledgement for Service Users
leaving m¢ssag¢s.
Our short videos for people wilb language needs in Sussex are popular. There are s¢v¢n languag¢ vcrsions,. English
Arabic Bengali Farsi Polish Romanian Spanish with more to follow. The videos explain,.
People's righ15 to free interpreting at public Beryice uppointmcnts
How to contact SIS lo book an inlerpreler for an llppointment
How to contact SIS to make a GP appointment, registcr with a QP Surgery or securing access to other public services
They ar¢ m important p8rt of our rights based values that loca* our servi¢¢s as a hum&n right.
http$:Iliu8$exlntorprethig.org•uJdn¢W￿uPho1dlDg-huM8n-rIg￿¢sI
We created a video for Service ProvAdw8 and Partners lo better understADd our offer. recogn2sing the power of a digital
approa¢h to infomiation sharing, ¢8p¢¢ially posl-pand¢mi¢ whon in p¢rson me¢tiThg8 and prinl¢d mateiial8 ar¢ still not
as commonplace u previouyly.
https:IIIu95exlDterprctlng.org.uklnewslneTrVldeowlnforms-peDplwbout-addltlona￿1s5￿SerV1¢e8I
SIS work8 c105ely with many orgAnisations and we storc Sensitive data on our computer 5yBtQrn8, and such wo tako
our cyber-security very seriously. Cyber security is how individuals and organisations reduce the risk of CYbe￿attaCk.
Cyber Security's core function is to protect the devices we all use (smartphones, laptops, tablcts, und computcrs), and tho
services we access - both online and at work- from theft or damAge.
Acblevement
SIS are accredited with Cyber-Essentials, a government-backed, industy-supported schem¢ to help organi8ations
protect themselves against common online threats. By clicking on Ihc Cybcr-Esscntials logo on this pagc or on the
footer of our website you can view our certification.
The proc¢88 involves running rigorous checks on our computer 8yslem8, hardware, software, policies and processes lo
ensure they are compliant with the latest National Cyber Security Centre guidelines.
This yeer as woll as S¢￿tInY of our offi¢¢-based systems the examination has IDoked at hybrid working (a mix of
workin8 from an otTice and from home) lo en8uro that any Conn￿lI0n lo our business data is secure.
This is an annual procedure th81 the Digital Team will undertake to ensur¢ that w¢ h&v¢ r¢duced the risk lo our data and
systems by cybor-altacks.
SIS provides exceptional customer care. This year we have 15 areas of Compliance Plus. This is an outstanding
achievement and places us in the highest 5.IOD/o of assessed organisations. We use thi5 important extern&l a¢Lreditation
to drive improvement. https:Ilsusyexlnteryr¢tlng.org•uWnewslexcepdonal-customer-carel
Page 6

SUSSEX ENTERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 LIqARCH 2024
FINANCIAL REVIEW
Financial position
Budget planning and review 1$ collducted throughout the year. with written Tru5frc BudEet Briefings discu&sed al
Management Committee Lueetings.
In forccasting alld fmancial planning wc CODsider:
Average interprcting scssional costs and travcl costs per contract
Interpreting duration for each contract and method of delivery
Interpreting margins for each contract and method of delivery
Quarterly Finance Reports.
Contracts of Employment OveTview
Service User Engagement
Income and surplus trends
C&sh flow projections
The most important figure is the 'f￿¢ reserves, . effectively available cash res¢rv¢s ov¢r and above the designated
£350.000 contingency reserves (June 2023). TE]ese can be designated by the Management Committee to support
r¢v¢uue d¢fi¢its where considered n¢￿Sary- as was the c&8e in previous y¢ars.
Finance Reports in¢lude summary r¢port of lh¢ position at f￿anCIal year en￿ summary comparison5 of previous yeports
deliv¢r¢d for ¢a¢h financial quarter, summary comparisons calculated as average monthly amounts for the period
sl￿wIng Ghallges in the monthly averages throughout the y¢ar.
More detailed compari50n T¢POrt of budget ¢0 actha]s for the period. A balance sheet at the end of the period and a
single cash flow model.
A positive budgetsry perfornwice against a forecast worst cas¢ scenario deficit of £42,787 is largely due to improved
recovery activity, increased margins arising from successfijt competitiv¢ contract pri¢ing> Posltive variations in gpdnt
ittcome and r¢duced staff￿g exp¢llditure.
Reserves poliey
T￿￿te¢S and CEOS have established a reserves policy in line with Charity Con]mission guidance whereby the
unrestricted fjjnds not committed or invested in tsngible fued assets held by the charity should be 3 months of
resources expended. At this level, Truslees and CEOS feel that they would be able lo continue the current activities in
the event of a significant drop in funding.
At the same time consideration would be given to securing replacement funding how the ￿llding. servi¢e r¢desiEn and
structural Change. Current designated reserves of £350.000 accurately reflect 3 months opEratin8 costs and act as a
contingency against liabilities arising from planned organisationai closure or loss of cotktracl income. This Policy was
vital to our Effective management of the pandemic.
Pa8e 7

USSEX INTERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
FUTURE PLANS
Trustee5 want to use th¢ budg¢t lo continue to invest to grow, to sustain our wid¢r support offer.
Digital stratcgy will focus on an options apprnisal for a repl8c¢rn¢nt integrated booking system
Business Continuity Planning- we will explor¢ Cyber Essentials Plus
Comparative Annual Staff Job Quality Index Survey - we are committed to an annual 8urY¢y,
Carefully evaluated for learning
Recruit a Le&rning & Development Manager to support contr8Ct mobilis&tion and a revi￿ of KPTS
Implement a new Hybrid Working Policy
Embed a culture of Icarning & development.
Develop our no wmng door Approach lo seryice delivery
o Maintain OUT equality commitments with a focus on the communication and I￿1th needs of refu8ee$
& asylum seekers in an increasingly uncertain and volatile landscape
Celebrate our 30 years at an AGM in November 2024
Embed Risk Management strategy in Managers Team
Mobilis¢ and strengthen NHS slak¢hold¢r r¢lAtionships to anchor our 8tatus as a Ioc81 ITUSt¢d
provider.
Horizon scan lo und¢rsland 5tratagic objectives of commissioners to 8e¢urc compclilivc advantage ill
lend¢rs.
Proactively assess and manage H &S ri8ks and increase staff benefits asso¢iat¢d with flexible
workplace culturos .
STRUCTURE, COVERNANCE AND MANAGE1￿lENT
Governlng document
Tho or8anisv41ion is a charit&blo company limilod by 8uarantee, incorporated on 8 Deccmber 1999 and registered a8 a
charity on 27 June 2000.
Thc company WAS established under a Memorandum of Association which estsblishcd the objects and powers of the
charitable company 8nd is governed under its Articles of Association. Under Ihose Articles, the Trnstees are ele¢ted at
the Anauil General Mccling.
Th¢ Members have guorallteed to contribut¢ a maxlmum of £10 each in the event of the ¢ompany b¢in8 Woulld up,
Re¢rultment and appollltment of new trllittei
Tru51¢es orc recruited from within Ili¢ membor8hip* according to skills 8ap8 on the Board and subjcct lo approval at 8
quor4t¢ MAllA8ement Committee and Talifi¢ation At an Annual General Meeting.
TNslees receive & personal induction from a CEO, an inductioTh pack and ¢an be invited to observe the Manag¢m¢nt
Comtniltee before submittin8 their application. The induction id¢ntifies traiT]ing needs and Truslces are offered
appropriate training through the Nation81 Council for Voluntary Organis&llon5 (NCVO) and local training provid¢rs.
The SIS Equal Opportunities & Diversity Policy 4180 explains the provision for equality and diversity training. Thist¢es
are encouraged to participate in the Governance Neh¥ork of Cornmunity WO￿9. the local umbrella infraslN¢ttwe
provides for the Community & Voluntary Sector.
Strategic decisions are made at re￿Ular meeting$ of the Management Committee. There are occasional Strategic Away
Days attended by staff and Trnstees at which decisions are reviewed and ¢valualed and future plans discussed. The
CBO'S have d¢l¢gated authority to mak¢ d¢¢isions within the strategic framework of agreed Strategio Objectives.
Financial decisions are made according to agreed Financial Control & Reporting Procedures. The Management
Committ¢e r¢ceive quarterly. financial reports.
Organlsatlonal structure
The charity is rull by a Management Commillee comprising the Trustees. who delegate the day to day running to the
joitLt CEOS, Arran Evans And Shahreen Shebli,
Pag¢ 8

USSEX INTERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31'MARCH 2024
STRUCTURE, GOVERNANCE Al￿ MANAGEMENT
Key mallagemellt renJuner&tion
TbcTe wa5 a rcview of CEO remuneration in 2007. This was undcrtakca by a Trustee wbD conducted a comparative
exercise with other organisations provAdinE Similar scrviccs, some bencl]mathg against NCVO and ACEVO data. A
Report was submitted to th¢ MAllagcmcnt Committee of 1310712007 and a decision was taken with CEOS absent.
Trustees agreed the Salary Scale. Progression is dependent on annual Appraisal as conductcd by thc Chair. CEOS
remain at the top of thc salary scaje where they have beeL have been since April 2010. Thc KMR is periodically
reviewed ￿ part of annual appraisal.
Trustees decided to implement a grade extes15ion for all staff to support retention and recruitment in a challenging
mfjrket.
Page 9

SUSSEX INTERPRETING SERVtCES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
STRUCTVRE, GOVERNANCE AI¥D MAI¥AGEMENT
Risk management strategy and revieiy
Tru51¢es arc hlly involved iu assessinE major risks at every Management Committee. Discussions considerdtions
arc rccordcd in the minutes. Tru5tccs cnsure cthctivc safcguardiug of thc charity'5 asset5, fulfilmcnt of its objectives
within the framework of tbe SIS Mission. Values and Vision httysJlsus5exlnteTpretlng.org.uklour-v15ion-mi55ion-
8lld-value￿ and evaluatSon of the associated major rlsk&
Ttuslees and Directors are familiar with the Charity Commission Guidance Clwities and risk management (CC26) -
ht(ps.'Ilwww.gov.uklgovernmentlpublication51charities-and-risk-m2na8ement-cc26
Thi5 Guidance has been used lo design this ri8k management framewo￿ to support Trustees tD:
identify tbe major risks that apply to SIS.
make decisions about how to resp)nd to risks.
make all appropriat¢ s¢alem¢nt regarding risk management in th¢ SIS annual report (audited a¢¢ounts)
Ttustees maintain responsibility for risk assessment and management and will, as part of their regular governance
dutie4 ask:
what risks would prevent us from me¢ting our obj￿￿V￿?
what mitigating actions should b¢ adopted to minimise risks to an acceptable level?
The Management Committee monitor and evaluate the risk assessment and management processes, ensuring adequacy
of the internal mitigation systems and the PToce5s for reporting. Risk managem¢nt is aimed at reducing the 'gro55 l¢v¢l'
of risk Identifi￿ to a'n¢1 level, of risk. in othcr words. the risk that remains after appropriate action is taken.
Th￿teeS delegate iznplementation to the Directors who will:
manag¢ risk actively.
develop r¢sponsibiiity for risk ownership aDd risk management across the organi5ation.
develop und¢rstsDding of a riBk-aware approach lo working
monitor and report regularly on the management of risk and any major weaknesses.
review policy and praclice
develop capability to respond to external and internal changes.
The strategy aims lo proactively identify risks impactin8 setvices and activities, and then take action to either:
minimise the impact of risk for exampl¢ wtth contingcncy planning.
accept the risk.
transfer the risk e.g. by ensuring there is appropriate insurancc in place
reduce the risk e.g. if completc avoidance is impossible or disproportionately expensive in time or
money
monitor the risk.
Risks are identified. ￿tegOr]sed, scored and prioritised in a Risk Register by Directors working with the Manag¢m¢nt
T¢aJn.
Page 10

SUSSEX INTERPRETIN
ERVI
REPORT OF THE TRUSTEES
FOR THE YEAR ETr4DED 31 MARCH 2024
srRUCTURE, GOVERNANCE AND MANAGEMENT
Risk assessmellt is weighted for i￿pact. The Risk Register records action for mitigation, assigns lead responsibility and
a date for revi¢w. The Risk Register is rcvicwcd at Six monthly mcctings of thc Managenent Consmittee. This includes
governance. operational, financial. relationship managcmcn¢ cnvironmclltal or CKtBrnal arLd compliancc (law or
regulation). The strategy has identified 17 signifjcant risk& The highcst risks involve disaster recovcry and planning
and capacity challenges affecting mission delivery.
Risk Area- Operydtional l of 4
Potential Bisk- Disaster recovery and planning
o Potential impact - Computer system failure or 10&4 of data l Destruction of equipment. systems I
Inability to deliver seTVtces
Likelihood of occurrence (estimated score): 3
S¢vcrity of impact (estimatcd 5COTe).. 5
Overall or gross. risk scoro: 20
Controls l Mitlgations
Investment in Digital Team l BusinGss Continuity Plan (BCP) I Icr
Procedure & Continuity Manual (ICT CM) I Procedural Manuals & System documentation I Scenario
planning and practice l T¢am 'bit¢-siz¢' digital ltrarning l Dats back up / IT support ¢ontr4ct I
In5uranG¢ cover r¢vi¢w I Cyber Essentials Quality Mark l Da¢a Prot¢olion Polioy l Explorin8 Cyb
E55¢ntia15 Plus
Retained of net risk.: 9
o Monitoring- R¢gularty updated BCP l Updated ICT CM I Cyber Essentials annual appIl￿tion l Data
recovery testing l Microsoft Teams chat
Lead re5ponsibility- Digital Man8g¢r l DI￿￿0[$
o Next R¢vi¢w date.. 03110124
Rlsk Area.- Operatlonal 3 of 4
Potential Risk- Capacity Challenges affecting mission delivery
o Potential impact
Stsff abS￿¢¢S impa¢t service deIivery l Recruitment and retelltion challenges
affect delivery I Inadequate resources to meet KPIS
Likelihood of occurrence (estimated score): 4
Severity of impact (estimated score): 4
Overall or 'gross' risk score: 20
Controls l Mitigation8 - Sickness & Ill Health Absence Policy - absence monitoring in MC Report I
Regular supervision & Annual appraisal l ACAS guided HR Policies l Team appmach to service
d¢liv¢ry124-hour emergency service Rota I Commitment to NJC seales and annual negotiated uplift I
Documented Employee Benefits / Targeted interpreter enrolment / Coordination Team capacity kept
under review / Review of intcgrated booking system repla¢etnent options I Project alignment- careful
consideration of grant fiJndiThg opportunities l Annual Staff Survey & Wellbeing budget l Exit
interviews and shared learning / Proccdural Manuals & System documentation / Implementstion of
intcgrat¢d HR T¢Jolkit l HR legal fimd
Retained of 'net risk.: 16
Monitoring - Contract Monitoring including unmet need I Staff Survey Report l Appraisals shar
with trustees / Directors Reports l Team Meettngs / Manager M¢cliTLgs / Dirrctor Mcctings
Lead responsibility- Managw l DirectOTS I Chair
o Next Review dalc: 03110124
Significant extcrnal risk8 to funding have led to diversification of funding and activities. which have b¢en broadened
and pictorially representcd a5 a Service Tube Map. which has seen additional 'servic¢ branch lines added.
Recent ycars havc 5ecn a significant increase in grant income which makes an important financial CO7Ltribution to
sustainability and central to our vital service offer. Thc currcnt situation for 2023-24 means we have sustained our
Projects - whilst there is currently less Covid focus and one off initiatives. The situation for 2024-2D25 is less certain
and is being Care￿IlY monitored with wider sources of replacement funding bcing con5idcrcd.
Risk management has been succc6s￿l with thc SUSTI Framework secured from 1st January 2022 to tbc end of
December 2025. We werc also succcssful for a Mini Competition called off of the SUSTI Framework and operational
from Novemb¢r 2022.
Page 11

SUSSEX INTERPRETING SERVICES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
We have sustsined our digital momentUD) from the signific8nt pandemic adaptations. One of our biggest achievements
is ov¢r¢oming & business ￿ltical limitation built into our booking databas& Wc rcscarchcd this complex challcllgc -
engaging with on-line fonjms. After experimcnting alld testing wc dcploycd an innovative solution. We arc conducting
atL options apprdisal for a r¢placement integrated booking syst¢m with improved functiollaiity.
SIS has a Clear signed Consultallcy Agrccmcnt with evcry litLguisL This Bels out rcsponsibilities arou]￿ insurdllc4
fraud, bribery. corruption, data protectioll and safeguardillg. It is important that commissioners fully apprcciate the
boundarie5 around such contracts such that they do not place inappropriate requirements that would underniine legal
compliance and increase risks arow]d business continuity. This Consultancy Agreement is regularly reviewed and
updated &5 necessary.
Internal financial risks are minimised by the implementslion of procedures for authorisalion of all transactions to ensure
nsistent quality of delivery for aIl operational aspects of the charrtablc cotnpany. Thcsc Financial Control &
Reporting ProcBdures arc revicwed annually to CD5urc that they still meet the needs of th¢ ¢harity. A Treasurer
conducts monthly financial reconciliations.
SIS defmes any expr¢ssion of dis5at15faction as a complaint and works hard to develop all op¢n f¢edback ¢uitur¢ which
encourages service users to meet with members of the SIS Core Team to resolve any dissatisfaction swiftly. This
enables SIS to monitor and evaluate perforniance and improve services.
All ¢ontracts include perfonnance indicators which ar¢ Monitor￿ daily by SIS using an integrated booking database
and related Pivot Tables. Perfonnance is reviewed monthly by writt¢n r¢porL There ar¢ annual ¢ontra¢t evaluations.
SIS managem¢nt data supports an audit of perforniance at regular Team Meetings* Managers Meeting5, team monthly
supervision and Quarterly Management Committee m¢¢tin8s. Business planning. an Annual Review and AGM provide
opportunities for evaluation? planning and forecastin8. SIS uses The Nattonal occupation￿ Standards for Management
and LeadeTship to appraise staff p¢rfonn2ll¢e. Both CEO'S have Post Graduate DipEomas in Management Developm¢nt
and one CEO has a Post Graduate Certificale in Social Ent¢rpris¢.
REFERENCE AND ADMINISTRATIVE DETAILS
Reglstered Company number
3893084 (England and Wal¢s)
Reglstered ChArlty number
1081284
Reglstered o￿let
Communily Base
113 Queens Road
Brighton
East Sussex
BNI 3XG
Trustee5
Ms J Ellrarnacao (resigned 61412023)
A Pcttitt
E Lozano
Ms N Cambridge
Ms F Zaidi
Ms M Zarega (appointed 2212ll024)
Miss C Blomme {Appointsd L31612024)
Company Secretary
K J Braid
Page 12

SUSSEX INTERPRETING SERVI
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
REFERkNCE AND ADMINISTRATIVE DETAILS
Senior StAtutory Audltor
Shona Wardrop C.A.
Audltor$
ChaLlOt Hous¢ Limited .
ChArtered Accountants
44 Grand Parade
Brighton
EASt Sussex
BN2 9QA
Worklng Nam¢
sis
BAnkerA
Caf Bank Ltd
25 Kings Hill Driv¢
We81 Malling
K¢nt
ME19 4JQ
Nationwlde Buildlng Society
Kings Park Road
Moulion Park
Northampton
N3 6NW
STATEMENT OF TRUSTEES, RESPONSIBILITIES
The trustees (who are also the directors of Sussex Intcrprcting Services for the purpo$c5 of Company law) ar¢
responsible for prcparing the Report of tli¢ Trust¢¢s and the financial stalemcnls In accordance with appli¢abl¢ law and
United lQngdom Accounting Standards (United Kill8dom G¢n¢rally A¢¢¢pted Ar¢ouzLting Practice).
Company law requires the tnJslee$ 10 preparo financial ststements for each financial year which giv¢ a tru¢ and fair
view of the state of affair$ of th¢ Chgritable company and of the incoming resource$ application of resources,
includin8 the incotne and exp¢nditur¢, of the charitable company for that period. In pr¢parin8 those fingn¢iAI
statements, the tsuslees are requir¢d to
8elect Suitable accounting policies And then apply them consistently;
obs¢rve the m¢thods and principles in the Charity SORP;
mak¢ jud8ements and estimates that are reasonable and prud¢nl'
preparo the financial statements on the going concern basTs unless it 15 inappropriate to presume that the charitable
company will continu¢ in business.
The trustees are responsible for keeping prop¥r accounting records which disclose with reasonable a¢curacy at any time
the financial position of th¢ charitsbl¢ company and lo enable them to ensure that th¢ financial statements colliply with
the Companies Act 2006. They arc also responsible for safeguarding the assets of the charit&ble company and hence for
taking reasonable steps for the pr¢v¢nlion and detection of fraud and other irre&wlarities.
In so far ￿ the trustees are aw￿¢.
there is no relevant audit infonn8tion of which the charitable company's audltors are unaware. attd
the ttustees h&v¢ tsken all stcps that they ought to have tsken to make themsclvcs aware of ally relevant audit
itifonmtion and to establish that the auditors aware of that inforniation.
Pa8e 13

SUSSEX INTERPRETIN
ERVICES
REPORT OF THE TRUSTEE
FOR THE YEAR ENDED 31 MAR
24
AUDITORS
The auditors, Chariot House Limited, will be proposed for r¢-appoillttnent at th¢ forth¢oming Annual G¢n¢ral M¢¢tiDg.
Approvcd by order of th¢ board of t￿51¢¢5 on 2611112024 and signed on its behaIf by:
A P¢ltitt- Trustee
Pag¢ 14

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
SUSSEX INTERPRETIN
SERVI
OpRDlon
We have audited th¢ finan¢i815tat¢m¢nts of Su55¢x Int¢rpre¢ing S¢rvi¢¢s (Ihe 'charitable company? for the year ended
31 March 2024 which comprise the Statement of Financial Activilics, thc Balance Shect, the Cash Flow Statement and
note5 to th¢ fInancial 5tat¢ments, in¢luding 8 sun]wry of significant accounting policies. The financial reportiug
framcwork that has bocn appli¢d in th¢ir pr¢paralion is appli¢abl¢ law and Unit¢d Kingdom A¢¢ounting Standards
(Unit¢d Kingdom G¢ncrnlly Acccplcd Accounling Practice).
In our opillion Ibe financial stalemenls:
give a I￿e and fair view of the stst¢ of th¢ th8rit8blc company's affairs as at 31 March 2024 and of its incoming
resou￿e8 and application of r¢souTces, including it5 incom¢ and ¢xp¢nditurc, for th¢ y¢ar thcn ended.
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in &CCOTdance with the requircments of thc Companies Act 2006.
Basls for oplnlon
We conducted our audit in accord&nce with Intemalional Standards on Auditing (UK) (ISAs (UK)) and applic&ble law.
Our responsibilities under Ih08e Sthftdards are further described in the Auditors, respon5ibilitie5 for the audit of th¢
financial statements section of our report. We are independent of the charitable company in accordance with the cthical
requirements that are relevant to our audit of the financial statements in the UK, including tho FRC'S E4thical Standard,
find we have fulfilled our other ethical respon8ibilities in occordance with these requirements, We believe that the audit
¢videnG¢ we hav¢ obtsin¢d is sufficient and appropriatc lo provide a basis for our opinion,
Concluslons relotlng to golng concern
In auditing thc financial Btatements, we hdV¢ ¢onoluded that tho ¢ru51ees' use of the 8oin8 concern basis of accountin8 in
the pr¢par&tlon of th¢ financial stal¢menl8 is appropriate.
Based on the work we have perfornied, we have not Identified any material uncertainti¢5 re18tins to ev¢nts or conditions
that, individually or collectively> m&y cast signifi¢ant doubt on tho ¢h8ritable comp8ny's ability to continue as a 8oin8
concern for a period of at Icasl twclve months from when the financial sl8tcm¢nts are authorised for issue.
Our respon&lbiliues and the responsibilities of th¢ trust¢¢s with resp￿t to going concern are described ill Ihc relevant
Sections Df this report.
Other Information
Thc Iruste¢s arc responsible for the other infonnation, The other inforn]81ion comprises the infomiation includ¢d in th¢
Annual Report, other than the financial statcmenls and our Report of the Independent Auditors thereon.
Our opinion on the financial stalemeni$ doe$ not ¢ov¢r the oih¢r infornialion and, except lo the extent otherwise
explicitly stsled in our report, we do not expr¢ss any form of assurance conclusion Ihereon.
In cortneelion with our Audli of the financial $lat¢m¢nls, our responsibility 18 lo read the other infonnation and, in doing
80, consider whether the other inforn)ation is materially inconsisten¢ with the financial statements or our knowledge
obtained in the audit or otherwis¢ appe4rs lo be materially misslaled. If we identify such material inconsislencie5 or
apparent material misstatements, we are required to delernine whether this gives rise lo a material misstatement in the
financi￿ statements them5elve$. If. b48ed on the work we have performed, we concludc that there 15 a material
misstatement of thi$ other inforniAlion. we are rcquired to report that fact. We have nothing to report in thi5 regard.
Oplnlons on other mattery prescrlbed by the CompAnles Act 2006
In our opinion, based on tho work und¢rtak¢n in Ihe course of th¢ audit:
the infomialion given in the Report of the TNstees for the fmancial year for which the financi￿ statements are
prepared is ¢onsi5tent with the financial stalements; and
th¢ Report of the Thstees ha5 been prepared in accordance with Applicable legal requirements.
Page 15

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBER
SUSSEX INTERPRETING SERVtCE
Matters on whlch Ive are required to report by exception
the light of the knowledge and underslandi7Jg of the charitable company and its eThvironment obtsined in the COUTse
of the audiL w¢ have not idcntificd material misstatements in the Report of the Tn￿te¢s.
We have nothing to rcport in respect of the following rnatt￿5 where the Companics Act 2006 requires us trj report to
you if, in our opinion..
adcquale accounting record5 have not been kept or retunLS adequate for our audit havc not bccn received from
branches not visited by us. or
the financial statements arc not in agreement with thc accounting records and returns" or
certain disclosure5 of t￿ste¢S, remuDcration specifiedby law arc not made. or
we have not received all the inforniation and explanations we require for our audit. or
the trustees were not entitled lo take advantage of the small companies exemption from the requirement to prepare a
Strategic Report or in prepaTiDg the Report of the TTU5tees.
Responsibilitie5 of trustees
As explaincd more ￿llY in the Siatemcnt of TTUStee< Responsibilities, the trustees (who arc also the directors of the
charitable company for the purposes of company law) arc rcsponsible for the preparation of the f￿anCIal statements and
for b¢ing satisfied that they giv¢ a true and fair view, and for such internal control as th¢ ttustees delemiine is nece65ary
to enable the prepardtion of f￿ancIal statements that are free from material misstat¢ment, whether due to fraud OT eiTOr.
preparing the financial statements. the t￿Ste¢S ar¢ responsible for ass¢ssin¥ the Gharilable company's ability to
ntinue as a going concern. disclosing> a5 appli¢able. matters related trj going concern and using the going roncem
basis of a¢¢ounlin8 unless the truste¢s either intend to liquida¢¢ the charitable company or to cease operations, or hav¢
no realistio alternative but to do so.
Page 16

REPORT OF THE INDEPENDENT AUDrroRS TO THE MEll￿BERs OF
SUSSEX INTERPRETtNG SERVICES
Our responslblllties for the audlt of the ftnAnelal stlltsments
Our objectives are to obtain Teasonable assurance about whether the finan¢ial sta¢¢ments as a whole 8r¢ fre¢ from
material misslatemenl, whether due to fraud or error, and to issue a Report of the Independent Auditors that in¢lud¢8
our opinion. Reasonable assurdn¢e is a high level of 8ssuran¢4 but 15 no¢ & guarantee that an audit conduct¢d i
accordance with ISAS (UK) will always delect a material misstatement when il ¢xists. Misst&t¢m¢nls ¢en arise fron)
fraud or error and are considered material if, iDdAvidually or ffin the ￿gregate, they could reasonably be expected lo
itttiu¢nc¢ the economi¢ decision8 of uscrs tsk¢n on th¢ basis of th¢s¢ f￿anCial statements.
Th¢ axtent to whiGh our procethire$ are c8pabl¢ of d¢t¢¢ting l￿egularl11es, including fr&ud is det&iled below..
Btsed on our understanding of the charity and its activities, and through discussion with the trustees and management,
we identified the principal risks of material mis818lement both at the financial statement level and at the assertlon level.
We considered these risks in the light of various factor8 including the level of complexity, subjectivity, uncertainty.
potential management bias, frdud, materiality and any other relevant factors.
We considered the extent lo which these
would have a maierial impact on the financtal sl8lement8 and de8igrted our audit work accordingly.
In identifying and assessing risks of materi81 mi&8thtemenl in respect of irr¢gulariti¢s, including fraud and non-
complianG¢ with laws and r¢gulalion8, our procedures included Il)e following..
W¢ obtained an understanding of Ihc Icgal and regulatory framework that tho ¢hJrity operates in, focusing on thos¢
law5 and 1¢8ulationJ Ihut had a tngterial eff¢¢t on the financial statcments or that had a fundaniental effect on the
opordtions of Ihc charity from our profc55ional atMI sector cxpcrience.
Wo performed analytical proccdure8 to identify any unusual or unexp¢cted rel&tlon5hlp5 that may Indlcate risks of
material mi8Statement du¢ to fraud, and revlewed Significant or unusual transactions to id¢ntify th¢ir undcrlying
supporting rationalo
We inspected the minutes of meetings of those charged with govemanc4 and made direct enquiries of management
and the board of tru5tee5 concorning the ¢harity's policies and procedures relating to..
o Identifying, evaluating, and complying with laws and regulations and wheth¢r thoy w¢rc awarc of any in5tanGos of
non-compliance,,
o Dete¢ting and r¢$pondlng to'the risks offr3ud and whether Ih¢y have knowl¢d8¢ of any actual, su3pcct¢d, or all¢ged
o The internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations.
In 8ddr¢55ing th¢ risk of fraud IhrouBh mana8¢m¢nt override of conlrols, we tested the approprialene88 of journal
entries and oth¢r adju5tm¢nts, assess¢d wh¢ih¢r the Judgem￿18 made in making accounting estiTnates were indic&tive of
a polcnti&l bias and lesled significant IrAnsaclions that were unusual or thos¢ outsid¢ the notmal cours¢ of bu5ine88.
We also
' dis¢u55ed and reviewed the chaTily's business model 4nd forward plaTming to a5S¢55 going concern
communicated applicable laws and regulations throughout the audit team and remained olert to any indication5 of non-
complianc¢ throughout the audit.
reviewed the financial statement disc105ures and tested the8Q to SUPPOrting documentslion to assess COLnpliance with
applicable laws and regulations.
Carried out substantive testing on income and expenditure
Re-perfonned reconciliations of control accounts, and recalculated items such as depreciation
Because of the inherent limitations of an audit, there is 8 risk that we will not detect all irregularities, including those
leading to a matertal misstat¢ment in the financial statements or nonaeompliance with regulation.
This risk increases the more Ibat compliance with a law or regulation is removed from the events and transactions
refirct¢d in th¢ financial statsmrnts, ￿ wc will be less likely to become aware of instances of non-compliance. The risk
is also greater regarding irregularities occutting due to fraud rather than error, as fraud involves intentional
concealment, forg¢ry* collusion. omission or miSTcprc5￿tatiOn
Page 17

REPORT OF THE INDEPENDENT A
SUSSEX 1r￿ERPRETING SERVICE
ITORS
THE MEMBERS OF
A ￿rther description of our responsibilities for the audit of the financial statements is located on the Financial
Reporting Council'5 web51te at www.fr¢.org.uklauditorsresponsibiIities. This description fotms part of our Report of the
Independent Auditors.
Use of our report
This report is made solely to the charitable company's members. as a body. Tn accordance with ¢haplcr 3 of Part 16 of
the Companies Act 2006. Our audit work has been undertaken so tELat we might slate to the charitablc company'8
embers thos¢ matters we are required to state to them in an auditors, report and for no other pu4)ose. To the fullest
extent permitted by law. we do not accept or assume respotLsibility to anyotte other than the charitable company and the
charitable companys men]bers as a body. for our audit worL for this repoLL or for the opiniDns we have forn￿d.
Shona Wardrop C.A. (Senior Siatutory Auditor)
for and on behalf of Chariot House Limited
Chartered Accountants
44 fjrand Parade
Brighton
East Su55ex
BN2 9QA
Dale: .........,..
Page 18

SUSSEX INTERPRETING SERVICES
ATEMENT OF FINANCIAL ACTIVITIES
CORPORATING AN INCOME AND EXPENDfruRE A
FOR THE YEAR ENDED 31 MARCH 20
COUN
2024
Unrestricted
fimds
2023
Total
funds
NotCS
INCOME AND ENDOWMENTS FROM
Donations and legacies
1.513.735
1.294.861
Other trading activities
Investment income
242
426
143
328
Total
1,514403
.295,332
EXPENDTfiiRE ON
Charit&ble activltie5
Charitsble Activities
1477 902
1202 177
NET INCOME
36.501
93,155
RECONCILIATION OF FUIYDS
Total fi￿d$ brought forward
410,988
317,833
TOTAL FUNDS CARRIED FORWAIiD
447 489
410 988
The notes forn part of thes¢ fina￿la1 stat¢mellts
Page 19

SUSSEX INTKRPRETING SERVICES
EGISTERED NUMBEIL. 3893084
BALANCE SHEET
31 MARCH 2024
2024
Unrestricted
2023
Total
funds
Notes
FIXED ASSETS
Tangible assets
635
1270
CURRENT ASSETS
Debtors
Cash at bank
io
442,113
183 568
423,485
192 072
625.681
615.557
CREDITORS
Amounts falling due within one y¢ar
li
(178,827)
(205,839)
NET CURRENT ASSETS
446,854
409718
TOTAL ASSETS LESS CURREIYT
LIABILITIES
447,489
410.988
NET ASSETSI(LIABILITIES)
447 489
410 988
FUNDS
Unrestricted funds
12
447 489
410988
TOTAL FUNDS
410 988
These financial statements have been prepared in accordance with the provisions applicable to charitable companies
subjeot ¢0 the small ¢ompallie8 regime.
The financial ststements were approved by ihe Board of Trustegs and authorised for issue on
2611112024 and were signed on its behalf by:
A P¢ttitt- TTUStee
The not¢5 forn] part of these fmanoial statetnents
Page 20

SUSSEX INTERPRETING SERVICES
CASH FLOW STATEMENT
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Notes
Casb flows from operating activilics
Cash gBncratcd from opcrations
123 416)
Net cash uscd in opcr8ting aGtivAties
123 416
Cash flows frozn investing aclivities
Purchase of t￿gible fixed a55ets
tnterest received
(1.906)
328
426
Net cash provided byl(u5¢d in) inv¢sting 4ctiviti¢5
426
1.578)
Change in cash and cash equivalents in
the reporting period
Cash and cash ¢qulvalents at the
beginnlDg of the reporting period
(8,504)
(124.994)
192.072
317 066
Cash And c45h equivalents At the end of
the reportlllg perlod
183 568
192,072
The notes forn) part of these fjnanoial statements
Page 21

SUSSEX IKfERPRETING SERVICES
OTES TO THE CASH FLOW STATEMENT
FOR THE YEAR ENDED 31 MARCH 2024
RECOIYCILIATIOIY OF NET INCOME TO IYET CASH FLOW FROM OPERATING
ACTIVITIES
2024
2023
Net Income for the reporting perlod (Ls per the Statsment of Fln4nclal
Actlvltles)
Adjustments for:
Dcprcciation chargcs
Interest received
Increase in debtors
(Dc¢rcascyincrcasc in creditor5
36,501
93,155
635
(426)
(18,628)
27.012
635
(328)
(262,003)
45,125
Net cash used in operation$
123,41
ANALYSIS OF CHANGES IN NET FiTNDS
At 114ll3
Cash flow
At 3113124
Net c#sh
Cash at bank
192,072
8.504
183.568
192072
183.568
Total
183568
The notes forni part of th¢se financial stat¢m¢llts
Page 22

SUSSEX INTERPRETING SERVICES
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTJL¥G POLICIES
Bll515 Dr preparlng the fm#nciAI ststements
The f￿anCiaL statemcnts of the charitablc compallyy which is a public benefit entity und¢r FRS 102. have been
prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Rcporting by Charitics: Sial¢ment
of Recommended Practice applicable to cbaritie5 preparing thcir accounts in ￿CordanCe with th¢ Financial
Reporting Standard applicablc in Ibe UK and Rcpublic of Ircland (FRS 102) (cffcctivc l January 2019),.
Financial Rcporting Standard 102 The Financial Rcporting Standard ttpplicable in the UK and Republic of
Ireland, and the Companies Act 2006. The financial slateinenls have been prepared under the historical cost
conventitsn.
Th¢ finan¢ial statements are prcpared in sterling whiclL 18 the functional currency of the entity, and are rounded
to the nearest £1.
At the time of approving the financial Staternen￿ the trustees have a rea80nable expectation that the charity has
adequate resources to continue in operational existence for the foreseeable future, and on that basis the charity is
consid¢red to be a going Gon¢¢ni.
Income
All incom¢ 15 recognised in the Statement of Financial Activities once the chartty has entitlement to the funds, it
is probable that the income will be received and the amount can be measured reliably.
Expenditure
Liabilities are recognised as expenditure a5 soon as thwe 18 a Iggal or constructive obligation coramitting the
charity to that oxpendiNre. il is probable that a transf¢r of ewnomi¢ b¢n¢fits will be required in 5¢ttloment and
the atnount of the obliBation can be measured reliably. Expenditure is I￿oUllted for on an accruals basis and has
been classified under headings that aggregate all cost related to the category. Where costs cannot be directly
attributed to particular headings they have been allocated to activities on a basis consistent with the use of
resourees.
TAngSble r￿ed assets
Depreciation is provided at the following annual rates in order to write off each asset over it5 estimated useful
life.
Fixtures and fittings
Computer equipment
33Yo on cost and 20% on cost
33Yo on cost
The ch&rity does not capitalise fixed assets with a cost less than £500.
Taxation
ThB Charity is considered to pass the tests set out in Parngraph I Schedul¢ 6 Finance Act 2010 and theiefore it
meets the definition of a Gharitable compally for UK Corporation Tax purpD5e5. Arcordingly thc Charity is
potentially exempt from taxation in respect of income or capital gains r¢ceivcd within catcgoric5 covered by
Chapter 3 Part I I Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to
the extent that such incorne OT gains are applied exclusively to cbarilable purposes.
Fund Accounting
Unrestricted funds can be used in accordance with the charitable objectives At th¢ discretion of the trustees.
Restricted funds can only be used for particular restrictrjj purposes within thc objects of the charity.
Restrictions arise when specified by th¢ donor or when funds ar¢ raised for particulgr restricted purposes.
Further explanation of th¢ nature and pu￿0$¢ of each fjjnd 15 included in th¢ notes to the ftnanGial statement5.
Page 23
continued..

SUSSEX DITERPRETIN
SERVICLS
NOTES TO THE FINANCIAL STATEMENT
FOR THE YEAR ENDED 31 LVIARCH 2024
- eontlnu
ACCOUNTJNG POLICIES - contillued
Pen51Dll costs and other post-retirement benefit5
The charitablc company operntes a defined contribution pension scbeme. Contributions payable to the
charitable coD]pangs pcnsioll schcmc arc Charg￿ to the Ststment of Financial Activities in the period to which
they relate.
Judgements and key sources of eytimatlon uncertaitity
In the application of the Charity's accounting policies. the charity is required to make judgments, estimates and
assumptions about thc carrying value of assets and liabilities that are llot Teadily"apparent from other sourcc&
The estimates and associated assumption5 are based on hislori¢al exp¢rienc¢ and other factors considered lo be
relevant. Actual results m&y diff¢r from thcse cstimates.
The estimates and underlying assumptions are reviewed on an on80ing basis. Revisions to accounting estimates
are re¢ognised in the period in which the estimate is revised. if the revision affects only that period. or in the
period of the revision and fvture periods if the revision affects both the current and future periods.
Ther¢ are no estimates and assumptions that are considered to have a significant risk of causing a rnaterial
adjustll¢nts to the fwancial slalemenls ITh a future period.
Financlal instruments
The charity has only financial assets and financial liabilities of a kind that qualify as basi¢ financial instruments,
Basic financi81 instThments are initially recognised at transaction value and are subsequently measured at their
settlement value with the exception of bank loans which are measured at amortised cost using the effective
interest method.
Financial Assets
Trade and other debtors are recognised at th¢ settl￿¢￿1 amount due after ally trdde discount offered.
Prepayments are valued at the amount prepaid net of any discounts due.
Financial Liabilities
. Creditors and provisions are recognised wh¢re the charity has a present obligation resulting from a past event
that will probably result ill the transfer of ￿llds to a third paty and the amount due to settle the obligation can
be measured or estimated reliably. Creditors and provision8 are nOM￿llY recognised at their settlement amount
aft¢r allowing for any discounts due.
DONATIONS AND LEGACIES
2024
2023
Donations
Grants
Contract Fees
1,654
177.894
1334,187
40
153.562
1,141259
l.513.735
1.294.861
Gr￿L4 received. included in the above. are as follows:
2024
2023
Other grdnts
177,894
153,562
Page 24
¢outinueLL..

SUSSEX INTERPRETING SERVICLS
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31 MARCH 2024
OTHER TRADING AcfIviTIES
2024
2023
Training
242
143
INVESTMENT INCOME
2024
2023
Deposit account interest
426
328
CHARITABLE ACTIVITIES COSTS
Direct
Costs
Charitsble Activities
1,477 902
NET INCOMEl(EXPEI￿ITURE)
Net incoznel(expenditure) is slated aft¢r ¢haT8in81{¢rediting):
2024
2023
Depreciation- owned assets
Auditor's remuneration- audit servi¢e8
Auditor's remuneration- non aydil 8¢rvx¢e8
635
4,700
1.300
636
3,500
1,250
TRUSTEES, REMUNERATION AND BENEFITS
Payments amounting to £nil (2023: £3,779) were made to one Trustee for intetpreting services rendered,
Trustees, expenses
There were no ttustees, expenses paid for the year ended 31 March 2024 nor for tILe year ended 31 March 2023.
STAFF COSTS
2024
2023
Wages and Salaries
Social security costs
Other pension costs
540.034
54,811
441.994
39,480
643,840
522911
Tkn avcrdgc monthly numbcr of cmployees during the year was as follows:
2024
16
2023
14
Numb¢r
Pa8¢ 25
continue(L..

SUSSEX INTERPRETIN
ERVI
NOTES TO THE FINANCIAL STATEMKNTS- contlnued
FOR THE YEAR ENDED 31 MARCH 2024
STAFF COSTS- contiDued
The nun]ber of einployees whose employee benefits (excluding employer peDsion costs) exceeded £60.000 was:
2024
2023
£60,001- £70,000
£70,001- £80,000
Key Management (being TDJStecs and josnt CE(Ys) remuneration (comprising gross salary. ¢mploy¢rs' national
in5urancc cmployer5' pension) amounted to £183.675 (2023.. £167.603)
Th¢ av¢rage monthly numb￿ of ¢mploye¢5 on a Full Time Equivalent basis was 15 (2023.. 13).
TANGIBLE FIXED ASSETS
Fixts￿¢S
and
fittings
Computer
equipment
Tot&ls
COST
At l April 2023 and 31 March 2024
15.502
41.142
56.644
DEPREc￿TI0T1
At l April 2023
Charge for year
15,502
39.872
635
55.374
635
Al 31 March 2024
NET BOOK VALUE
Al 31 March 2024
635
635
At 31 March 2023
io.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
Trade debtors
Other debtors
P￿PayMellts and accrued income
436.829
1,318
418,815
1.318
423 485
Page 26
continued..

SSEX tNTERPRETING SERVICES
NOTES TO THE FINANCIAL sfATEMENTS- eontlnued
FOR THE YEAR ENDED 31 iVtARCH 2024
ii.
CREDITORS: AMOUI¥4TS FALLING DUE WITHIN ONE YEAR
2024
2023
Social security and othertaxc5
Other creditors
Accrued expenses
66.109
40.506
67,948
63,615
178 827
205,839
12.
MOVEMENT IN FUNDS
Net
movcment
in fiinds
Transfer5
between
funds
At
3113124
At 114123
Unre$trleted fund$
General fund
Reserve Fund
110.988
300 000
36.501
(50.000)
97,489
350 000
410 988
36.501
447.489
TOTAL FUNDS
410.988
36.501
447.489
N¢t movement Ill fund5, included in the above are as follows..
Incoming
resources
Resources
expended
Movement
in funds
Unrestrleted funds
Genernl fund
1,514,403
(1,477,902)
36.501
TOTAL FUNDS
1514403
1477 902
Compar8tlves for movement in ￿ndS
Net
ovettlent
in funds
Transfers
between
nds
At
3113123
At 114122
ULrestrieted funds
G¢neral fund
Reserve Fund
67.833
250 000
93.155
(50.000)
110,988
300 000
317 833
410 988
TOTAL FUNDS
317833
93.155
410,988
Page 27
continue(L..

SUSSEX INTERPRETING SERVICES
NOTES TO THE FINANCIAL STATEMENTS- eontlnued
FOR THE YEAR ENDED 31 MARCH 2024
li
MOVEMENT I1¥ FUNDS- Continued
CDrnparative net movement in funds. inch]ded in the above are as follows..
Incoming
resources
Rcsourcc5
expended
Movcmcllt
in fimds
UDrestricted funds
General fund
1.295,332
(1.202,177)
93.155
TOTAL FUNDS
1295 332
1,202 177
The reserve is established to 5UPP¢)rt 3 months running Costs.
13. REIATED PARTY DISCLOSURES
The only Related Paty transaction is th¢ payment to a Trust¢¢ for Interpr¢ting S¢rvi¢e5 ref¢rr¢d to in th¢
Trustees, Remuneration and Benefits note.
Page 28