AGE UK CROYDON
(Llmlted by Guaranteel
COMPANY NO.: 03921436
CHARITY NO.: 1081013
REPORT AND Accouiirs
for the year ended
31 March 2024

eUKCro
don
ststus:
Company limited by guarantee no. 03921436
Charity registration no. 1081013
The company's governing document Is its memorandum and
articles of a550ciation adopted on 8 February 2000. These were
amended by special resolution on 21 September 2011, 17 June 2014,
7 March 2023 and 20 April 2024.
Re8lstered offlce:
81 Brigstock Road
Thornton Heath CR7 7JH
TNstees
Ms S Nicklin {Chalrl
Mr O Sauba (Treasurer, Chair of Finance Committee)
Ms B Scanlan (Chair of Governance & Nominations Committee)
Ms O Khan
Mr l Mannan
Ms D Davison
Mr C Briggs
Mr K Kyei {appointed 6 March 20241
Senlor leadershlp team:
Mr S Gulati ICEOI
Mrs S Underhill (Programmes Director)
Mrs R Liard (HR & Governance Director)
Mrs M Moore (Finance Direttor- to 19 July 2024)
Audltors:
Myrus Smith
Norman House
8 Burnell Road
Sutton SMI 4BW
Bankers:
Co-operative Bank
PO Box 250
Delf House, Southway
Skelmersdale WN8 61
Investment adv15ers:
Rathbone Investment Management
8 Finsbury Circus
London EC2M 7AZ

A eUKCro
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Trustees, report
for the year ended
31 March 2024
The Members of the Board, who are Trustees for the purposes of charity law and Directors of Age UK
Croydon forthe purposes of company law {'the trustees,), are pleased to present their annual report
together with the financial statements of the charity for the year ending 31 March 2024which are also
prepared to meet the requirements for a dirertors. report and accounts for Companies Act purposes. The
financial statements complywith the Charities Att 2011, the Companies Act 2006, the Memorandum and
Articles of Association, and Accountlng and Reporting by Charities". Statement of Recommended Practice
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable In the UK and Republic of Ireland IFRS 1021 {effective l January 2019).
Publlc Beneflt ststement
The trustees have given due regard to the Charity Commission's guidance on public benefit and have
concluded that the charity's purposes satisfy both elements of the public benefit requirement. Speclfically,
that:
• the benefits from our purpose are evidenced by responding to the need of our beneficiaries, In particular
London Borough of Croydon's recognition that the age of a population has an overwhelming influence on
health and social care needs (Annual Public Health Report, 2017}.
any detriment or harm that results from the purpose (to people, property or the environment) does not
outweigh the benefit, evidenced by our monitoringand evaluation processes which capture client
feedback, including compliments, comments and complaints.
our services are accessible to a sufficient section of the Public, evidenced by service eligibility which,
where applied. targets accessibility to those most in need of the service. Our paid-for services offer a
combination of competitive rates. subsidies, discounts and free options in order to avoid restriction of the
serviceto those who can afford them.
our services do not give rise to more than incidental personal benefit, evidenced by our service delivery
plans and service contract5 which have been designed to meet our charitable purpose.
Structure Governance and Mana
ement
Age UK Croydon {'the charity,) is a registered charity and a company limited by guarantee governed by its
Memorandum and Articles of Association. All trustees are directors of the company.
Recruitrnent and appointment ol new Trustees
The trustees have a Governance and Nominations committeeto manage the recruitment and
appointment of new trustees, The committee members are: B Scanlan (Chair), C Briggs, D Davi50n and 5
Nicklin.
Induction and tralning of Trustees
Trustees, induction 15 h05ted by the Chair. CEO and HR & Governance Director. This is complimented with
an e-learning hosted by Stone Kin& Essential Trustee training. During the trustee journey there are
opportunities for trustees to further develop skills / knowledge including financial training for trustees,
Trustees can also meet with the senior leadership team to enhance their knowledge about the
organisation and its services.

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Trustees, report
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31 March 2024
Organisational structure
The Board has two subcommittees: Governance and Nominations, and Finance. Strategic dlrection for
the chartty is set by the Board, in consultation with the CEO and Senior Leadership Team. The CEO,
supported by the SLT, has dlrect responsibility for strategy implementation via the organisation's core
functions and its services. The Board has adopted a scheme of delegation which sets out in detail the
re5ponsibilitie5 of the Board, CEO, SLT and Integrated Leadership Team IILT).
Networks and partnershlps
Age UK Croydon is a brand partnerwithin the Age UK national network. The terms of the partnership
are Set out in the Brand PartnerAgreement, which allows Age UK Croydon to develop its operating
policies alongside Age UK and other brand partners, but also retain the abilityto create other5 according
ta need. The partnership enables Age UK Croydon to benefit from the strength and support of a larger
network, participate in national campaign5 and add the voice of our clients to lobbying efforts, keeping
older people's rights on the national agenda while remaining able to operate effectively as a local,
independent charity. We have passed the Age UK national quallty standard for infomiation and advice
services.
We partner with many organisations within the voluntary settor within Croydon to provide streamlined
and relevant services. We are members of the Local Voluntary Partnership Board and of One Croydon
Alliance, which brings togetherthe South West London NHS Clinical Commissioning Group, the South
Londori and Maudsley NHS Trust. the London Borough of Croydon. the Croydon GP Collaborative and
the Voluntary Sector in Croydon and is focussed on improvingthe health and wellbeing of all adults in
the borough.
Strate8y and Governance
Following several planning and discussion sessions with the Trustee Board, Senior Leadership Team,
Integrated Leadership Team and Age UK Croydon Staff between April and September 2023, our 3 year
strategy was launched in November 2023.
We have 5 key objectives for the strategy:
Sol. Achieving sustained income growth, focusing on unrestricted income, so that we can invest,
innovate and build capacity
S02. Expand our reach in our community, so that more people know about us and can benefitfrom our
services. {Particular focus on making our services accessible, accessing underrepresented groups)
503. Working together to deliver a holistic client journey, making every contact count
S04. Building one diverse. Skilled and empoweredteam. We will attrart, retaln and nurture staff and
volunteers, so that everyone fulfils their potential
505. Becoming the organisation of choice for funders, partners and as an employer
Our strategy is guided by our Vision and Mission and underpinned by ourvalues and our One Team One
Organisation Approach to integrate our servlce offer and provide a truly person-centred approach to
workin8 Wlth older residents In Croydon. AUKC wlll continue to deliverservice against a mixed
environmentof challenge and opportunity.

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Trustees, report
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31 March 2024
Fundraising activities
During the year, we have not actively raised income from community fundralslng and have not recelved
any complaints in respect of such activity. We are not aware of any breach, material or otherwise. of anv
fundraising code or regulation and because communityfundraising plays no materlal role in our income
generation activity, we are not registered with the UK Fundraising Regulator. The charity does not use
professional fundraisers or commercial participators in connection wtth public fundraising.
Ob"ertives and
ie
Our Vlslon . Valuing Agelng
Improvlng Llves
Growlng Communltles
Our Mlsslon . to reach. Involve, 5UPPOrt and connect people so they can age well In Croydon.
Our charitable objectives as set out in our Memorandum and Articles of Association are to promote the
following purposes for the benefit of the public andlorolder people in and around the London Borough
of Croydon:
(al preventing or relieving the poverty of older people;
(b) advancing education;
(c) preventing or relieving sickness, disease or suffering in older people (whether emotional. mental or
physicall;
Id) promoting equality and diversity,.
le) promotingthe human rights of older people in accordance with the universal declaration of human
rights-
{fj assisting older people in need by reason of ill-health, disability, financial hardship. social exclusion or
other disadvantage; and
(8) such other charitable purposes forthe benefit of older people as the Charity trustees from time to
time decide-
at the discretion of the Charity Trustees. to promote the relief of adults in need by reason of ill-health,
disability, financial hardship or other disadvantage where engagement in such activity is considered
complernentaryto the Charity's primary purpose.

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Our activities include the provision of..
Information & Advice- we provide independent, impartial, free and confidentlal Information and advice
in the community, overthe phone, by email and onllne.
Befriendin
we promote independent living by arranging home visits and phone calls from volunteers.
Communi
hub- our Brig5tock Road hub offers a range of activitiesfor older people and the wider
community.
Healthier life5
les- we provide regular exercise classes, health checks and wellbeing talks to enable
older people to manage and improve their health, and reduce the risk of fa115 at home by arranging aids
and horne adaptations which build confidence and independence.
Memo
Tree café- provides a much needed safe environment for people living with dementia and
their family carers.
Personal Inde
endent Co-ordinators- we work in a person centred way helping people identify their
own goals to regain independence and live the life they want to live.
Care Home Connettors- delivered in partnership with Asian Resource Centre Croydon, thisservice
works With care home residents over 18 and theirfamilies to linkthem with health and social care
teams and services and activities in the local community.
Our staff team of 50 is supported by over 90 dedicated volunteers who work together to deliver our
sep4ices. We aim to provide a holistic solution for older people to access the services they require in one
place.
Volunteers
This year, our Volunteer Programme prioritised growing the number of volunteers across the
organisation, with a focus on improving engagement during the recruitment and onboarding process.
Another priority wa5 to ensure that potential volunteers understood that we offer flexible volunteer
roles that could fit into their weekly schedule. We reached a total of 98 active volunteers.
We actively reach out to people who have never volunteered before. WFth 56% of our volunteer team
having no prior volunteering experience. Despite this. we were pleased to see a high level of volunteer
Satisfaction with 98% of volunteers reporting feeling highly satisfied or Satisfied with their experience
with us. Additionally, 89% of ourvolunteerswould recommend volunteering with Age UK Croydon to a
friend.
Achievements and erformance
Information and Advice
The Information & Advice Service works borough-wide to provide access to quality-assured free,
lrnpartial information and advice overthe phone, via email and in person either at home or in outreach
venues.
Our helpline service ha5 continued to provide sUPPOrt to clients, their relatlve5 and friends and
professiona15 across the borough. The helpline team of staff and volunteers assess needs and offer
tirnely and relevant information and signposting responses. They also refer on, where required. to our
advisers or to otherA8e UK Croydon services.

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Trustees, report
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We have a small team of one full-time and three part-tlme advisers who offer specialist advice, face to
face (including home visits} or over the phone . Demand for this service is constantly high with a wide
ran8e of challen8Ès. These commonly include cost of living issues, digital isolation, council tax arrears,
housing problems, issues accessing support and applying for benefits, plus many more concerns relating
to ageing and navigating statutory and other services for themselves or those they care for.
During 2023-24 our Helpline responded to 4943 enquirles on the phone or via email. In addition, the
number of in-person enquiries at our Brigstock Road office has grown rapidly, with 184 visitors durin8
the year.
We received 803 advlce referrals during the year, and 324 outreach enquiries. We have supported
many clients to apply for benefits and maximise income, resulting in a total monetary outcome figure
for the year of £1.209.530.
Befriendin
service
Our Befriending Service continues to prove popular, with manyvolunteer applicants requesting to
become befrienders. Most matches have transitioned from phone-based interaction5 to face-to-face
meeting5, reflecting a preference for more personal connections from clients.
We successfully integrated our Befriending Service into the Care Home Connertor initiative. pairing
volunteers with residents in care and nursing homes. This pilot program proved highly successful and
popular for residents and volunteers who appreciated the opportunity to engage directly with care
home residents.
Currently. we have 58 ongoing befriending matches. with 52 volunteers actively engaged. The average
length ofthese befriending relationships is 15 months, indicating a high level of commitmentfrom both
volunteers and clients.
Communi
en
ement
The Community Engagement Service has expanded our reach in Croydon this year, We have ventured
out into the community, working c105ely with other Voluntary, Community and social Enterprise {VCSE)
organisations, strengthening existing connections and listening to the voices of new and existing clients
to deliver a popular range of events and activities.
We actively engaged new clients through outreach at various community and voluntary sector groups
such as the University of the Third Age. Croydon Vision, faith groups such as the Ahmadiyya Musllm
Women's Association and many more. Additionally, we played a pivotal role as hosts and delivery
partners at the Brigstock Road'community Hub, as part of the Healthy Communities Together
programme.
Over the past year our Brigstock Road site h05ted 256 activity sesslon5. attracting 5,044 visits and 128
new activity registrations. Supported by a team of 22 volunteers, we successfully launched and
delivered new events and activitie5.

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Healthler Llfe5t les
Live Love Loter Life is a service which focuses on delivering physical activity and health promotion in
Croydon care homes to help reduce falls and frailty. We aim to deliver, educate and provide care homes
wlth a sustainable model with whlch to continue once our interventlon ends.
In 2034/34 we worked with 16 care homes, reaching 342 care home residents and 124 community
residents throughout 777 sessions (exercise cla55es. wellbeing talks and health a5se55ments.
The Personolsafety Project delivers a very successful service that facilitates mlnor aids and adaptations
to be made in the homes of those living independently in Croydon. OurTrusted Assessors do a full risk
assessment before recommending and sourcing equipment that can aid independence and reduce the
risk of falls. The project aims to enable people over 65 to stay living independently in their own homes
for longer than they would othenwi5e and contributes to relieving pressure from statutory Occupational
Therapy services.
This year PSP received 400 referrals. 888 risk assessments and follow ups were carried out. Handrails
were fitted in 372 properties and other equipment non fixed equipment provided in 280 properties.
Heolthsmart deliver5 Health Hubs to clients in community settings across Croydon. These Health Hubs
aim to improve health promotion and awareness throu8h exercise sessions, health & wellbeing talks
and through the delivery of basic health checks such a5 blood pressure. BMI, waist circumference and
diabetes screening.
Starting in February 2023, the last year has seen us set up and establish 6 Health Hubs across the
borough. Each hub location has continued to grow in popularity month on month and we have had to
set up additional hubs due to reaching capacity in Some areas.
Over the past year 437 clients have engaged with Health Smart with 5269 attendances at Hea￿h Hubs
and a further 121 attendances at Outreach sessions. In total we ran 284 exercise sessions and
conducted 1227 health checks.
Memo Tree cafe
We have three established 'MemoryTree Cafe5 for people living with dementia IPLWD) and their carers
in North. South and E35t Croydon. The cafes give our clients acce5S to: social engagement: other people
with the same lived experience; information and signposting to other services and a range of fun.
stimulating activities.
We delivered 114 sesslon5 across our 3 venues reaching 134 PLWD and their carers.
Personal Inde
endent Co-ordinators
The Personal Independence Coordinator (PIC) service works with older people (aged over50} who have
complex range of health and support needs to help them identify theirown personal goals so they can
retain and regaln their independence. The alm is to help people become better informed about how to
manage their own health and to help them live independently for longer, as well as to help mlnimise
unplanned hospital visits.

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In a significant milestone, the NHS South West London Integrated Care Board {ICBI awarded us with the
Supporting Independence in Croydon contract, acknowledging our role and ¢ontribution towards
fostering independence among Croydon's residents.
In 2023124 we received 591 referrals. PICS supported 752 older people and spent over 4189 hours
engaged with clients. As a result 930 goals were achieved by clients {95%1
Life Essentials Assessment Framework (LEAF) 71s a preference-based Quallty of Life self-assessment tool
which addresses the needs of vulnerable, older people. The person being supported rates themselves in
relation to seven aspects of their life in terms of their ability to have, be and do the things that they
value. Overall 75% of client5 saw positive changes whilst working with PICS, with 88% either maintaining
or seeing further positive changes after the PIC engagement was complete.
Care Home Connectors
The Care Home Connectorservice is a partnership between Age UK Croydon and the Asian Resource
Centre with AUKC being the lead partner. This innovative service works with all types of care homes in
the borough and with care home residents over the age of 18 who are registered with a Croydon GP.
The team provides a valuable link between care homes, residents and their families to the support and
services which are available in the local community. Overall, the service aim5 to make care homes,
residents and their families feel more connected, informed and less isolated.
From April 2023 to March 2024. the service worked with 266 residents and 66 care homes accepted the
Se￿iCe. 610 signposts and referrals were made to 210 separate or8anisation5 and services. 92% of
residents, goals were achieved.
Estate and sustainabili
In summer 2023 we exited our leased offices in Central Croydon and refurbished our main site at
Brigstock Road with works including replacing the electrical installation and toilets and redecoration
throughout.
In our ongoing commitment to environmental responsibility. we have successfully reduced our carbon
footprint across various areas during the refurbishment project. Notably, improvements have been
achieved In all aspetts except fora minor increase in waste, which Can be attributed to the closure of
our central Croydon offices and the necessary clearing of storage spaces.
Our thoughtful refurbishment choices include:
Electricol Installotion and W¢7ter cOnse￿￿tion..
We engaged a local Croydon-based contractor for a comprehensive elertrical installation.
Environmentally friendly practices were prioritized, such as fitting mixer taps with flow limiters to
conserve water and reduce energy consumption.

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Recycled Paint Initiotive..
Through collaboration wlth Community RePalnt1sponsored by Dulux), we sourced recycled paint.
This initiative not only benefits Individuals, families, communities, and charitles but also contributes to
waste reduction.
Acknowledgment5 and Grotitude..
We extend our appreciation to the HM Prison & Probationary Service5- Payback scheme for their
valuable contributions. Staff, clients, and volunteers provided feedback and demonstrated patlence
duringthe refurbishment process.
Looking ahead, our future plans involve raising funds to complete additional refurblshment work,
including addressing roofing, heatin& and window needs. We remain steadfast in our commitmentto
sustainability and environmental awareness.
Flnancial Revlew
Financlal performance durlng the year
The charrty delivered a solid financial performance in the year. Significant contracts continued
throughout the year for Personal Independence Co-ordinators, Personal Safety Project and Live Love
Later Life. These contracts were subject to a tender during the year and the charity was Successful in
retaining them. In addition the Care Home Connectors contract continued during the year, delivered in
partnership with the Asian Resource Centre Croydon, a￿hoUgh since the yearend this contract has
ceased.
New grant funding was secured from Age UK'S Cost of Living fund for a new Community Engagement
Lead. In addition funding from Croydon Relief in Need for MemoryTree café and Garfield Weston for
core costs were welcome. Followingthe1055 of funding for Information & Advice notified in the previous
year, the Board had committed part of the Special Projects reserve to support this and other services
which are not fully funded. In the event, increases in core income and cost savings, principally from
vacancies to which the charity was unable to recruit due to uncertainty during the long contratttender
process, meant that reserves support was not needed in the year. The charity continues to operate in an
uncertain funding environment for its non-contract service5 and awaits the result of several substantial
bids. The Board has agreed continuing support from reserves during this period.
The charity continued its partnerships with other local organisatlons both voluntary and statutory to
deliver programmesfunded by the Integrated Care Board and the National Lottery Community Fund.
The charity holds the funds and distributes them to its partners without itself carrying out any
substantial service delivery. Thi5 artivity increased significantly in the year with the addition of a new
Local Commissioning Model delivered in partnership with Croydon VoluntaryAction. The funds have
been included in both income and expenditure and amounted to £415.493 in the year {2022-23:
£109.769).

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Trustees, report
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31 March 2024
Total income for the year was £2,311,621 {2022-23: £2,032,546) Of thi5 £698,255 {2022-23'. £491,008)
is restricted and £1,613,366 (2022-23: £1,5415381 is unrestricted. Total income therefore rose by
£279,075. The major differences from the previous year were:
new Healthsmart project + £119k
- expanslon of Community Engagement + £39k
partnership projects + £306k
reduction in I&A funding- £179k
Total expenditure for the year was £2,305,667 {2022-23: £2,060,656) of which £757,59712022-23:
£565,000) was spent from restricted funds and £1,548,07012022-23.' £1,495,656) from unrestricted
funds, leaving total reserves of £1,215,18412-22-23: £1,201,587).
Total reserves comprise £30,87512022-23'. £39,411) which are restrltted and £1,184,30912022-23:
£1,162,176) which are unrestricted. Further detail of the reserves including designation is set out
below.
Total expenditure rose by £245,011 largely following the changes in income. The charity spent almost
£83.000 on refurbishing its Brigstock Road headquarters so expenditure would have been higher, but
staff vacancies persisting through the year led to a significant reduction in staff costs.
The overall result for the year was a surplus of £13,597 {2022-23: deficit of £30.4081.
Flnancial posltlon at the year end
The charity continues to be in a sound financial position. Unrestricted rese￿eS increased reflecting the
surplus position. Althou8h cash balance5 fell, this was partly balanced by an inC￿aSe in short term cash
investments. A change from invoicing in advance to arrears in relation to the charity'5 largest contract
caused a reduction in deferred income. The new contract signed in April 2024 returns the charity to
invoicing monthly in advance which should result in reduced trade debtors in 2024-25 compared to the
vearend position.
Remuneration policy
The trustees are responsible for determining the salary of the CEO. All other salaries are benchmarked
against the market from time to time. All staff are paid at or above the London Living Wage. Trustees
receive no remuneration otherthan their expenses.
Investment policy
The charity's investment pollry delegates decisions on investments to the Finance Committee. Funds
over and above those required for day to day activities are held either in bank accounts or a diversified
investment portfolio managed by an external investment manager. The charity has adopted a cautious
approach to risk and aims to maintaln real capital value. The investment manager is instructed to avoid
investment in armaments or tobacco. Cash balances surplus to immediate requirements a￿ held in
Interest-bearing accounts with maturlties ranging from instant access to 12 months.
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Resevves policy
The reserves policy is designed to balance the requirement to hold funds to cover risk5 whilst allowing
the or8anisation to invest funds in projetts aimed at delivering benefits to the older people of Croydon.
The trustees consider that the charity should hold sufficient reserves for the followlng purposes:
eratin
reserve to cover the position if the charity faced closure and required fund5 to meet all
obligations in such an event
Buildin
and ca
ital asset reserve to cover repairs not covered by insurance, improvement to the
capital assets of the organisation or to allow for necessary capital asset acqui5ttion
ui
ment re
lacement reserve to covera rolling programme of replacement of IT equipment
Fair Value reserve to hold unrealised gains on the investment portfolio against Possible future1055es
ecial
ro
ects reserve to fund new projects focussed on developing new seNices.
The trustees review the targets set for each reserve annually and the allocation of the total available
unrestricted reserve to those targets.
Risk Management
The trustees continue to assess the major risks to which the charity is exposed. Risks are recorded in a
risk register which is reviewed by the committees quarterly and the Board on an annual basis. Major
risks identified in this reporting period were:
Income not well diversified with reliance on a few key contracts - the charity continues to have close
relationships with it5 funders and 15 regularly invited to submit expressions of interest in new services.
We are using the Se￿iCe$ of a freelance fundraiser to increase bids to grantmakers.
IT failures and 5ecurity- although the charity has external support and robust security procedures, it is
very dependent on its IT and this inevitably remains a risk area. Response plans are to be further
developed in the coming year to address the risks. The charity has recentty successfully completed the
NHS data security toolkit and Cyber essentials rea55essments.
Future plans
Several initiatives are being planned for the year 2024-25 and beyond. Some of the key initiative5 are
given below..
Review our strategy for raising funds from trusts and foundations and explore how we can increase
our succe55 rate including signing up of new consultant bid writer
Focu5 on Impact and continue to develop data skills and capacity within the organisation
- Strength the Dementia Alliance with robust partnerships from local businesses, community residents
and partner organisations. This is in line with Mayor of Croydon'5 pledge to make Croydon a Dementia
friendly borough
Further develop our Engaged Client Groups focusing on both clients and volunteersto ensure their
feedback and voice is embedded in our services
- Continue to take furthersteps in our One Organisation One team approach to provide holistic services
for our clients, making every contact count
Contribute to the development of a robust VCS Alliance to ensure stronger VCS voice wlthin the
statutory system
Enhance and develop partnerships to bulld capacity and reach of our services and support
li

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Reserves and Golng concern
At the balance sheet date the charity's total reserves were £1,215,184. After deducting restrirted
ftjnds together with the value of tangible fixed assets and fair value reserve. the reserves freely
available to the charity were £639.002. The trustees have reviewed these reserves and have
designated them as follows:
operating reserve
£250.000
building and capital asset reserve
£150,000
equipment replacement reserve
£io.000
special projects: support for projects In 2024-25
£99,000
special projects reserve
£130,002
The majority of the building and capital assets reserve was spent as anticipated during the year on the
refurbishment of the Brigstock Road Premises. Further works are planned forthe medium term and
trustees agreed to increase the value of the reserve to £150,000.
Trustees established a new designated reserve for equipment replacement with an initial allocation of
£10,000.
The trustees also designated part of the Special projects reserve for specific services to cover timing
gaps while newfunding is sought. These funds are expected to be spent within the next 12 months.
The charity ha5 prepared plans and forecasts (including on a reasonable worst case basis) which
provide comfort that the charity has sufficient reserves to continue to operate for at least 12 months
from the date of signing the balance sheet.
12

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Statement of Trustees, res
onslbilltles In relation to the flnanclal statements
The trustees (who are also directors of the charitable company for the purposes of company law) are
responsible for preparing the Tru5tees' annual report and the financial statements in accordance with
applicable law and United Kingdom Accounting Standards (Unlted Kingdom GenerallyAccepted
Accounting Practice).
Company law requires the Trustee5 to prepare financlal statements for each financial year. Under
company law the trustees must not approve the financial statements unless they are satisfied that they
give a true and fairview of the state of affairs of the charitsble company and of the incoming resources
and application of resources, including the income and expenditure of the charltable company forthat
period, In preparing these financial statements, the Trustees are required to:
al selett suitable accounting policies and apply thern consistently;
b) observe the method5 and principles in the Charities SORP.
cl make judgments and estimates that are re350nable and prudent-
dl state whether applicable UK accounting standards have been followed, subjectto any material
departures disclosed and explained in the financial statementS-
el prepare the financial statements on the going concern basis unle55 it is inappropriate to presume
that the charitable company will continue in operation.
The Trustees are responsible for keeping proper accounting records that disclose with reasonable
accuracy at any time the financial position of the charitable company, and enable them to ensure that
the financial statements comply with the Companies Act 2006. They are also responslble for
safeguarding the assets of the charitable companyand for taking reasonable steps forthe prevention
and detertion of fraud and other irregularities.
The Trustees are responsible for the maintenance and integrity of the corporate and financial
information included on the charitable company's website. Legislation in the United Kingdom
governing the preparation and dissemination of financial statements may differ from legislation in
other jurisdictions.
Thi5 report, which has been prepared in accordance with the special provisions relatingto companies
subject to the small companie5 regime within Part 15 of the CompaniesAct 2006, was approved by the
Board on SeHeitsJv24and signed on its behalf.
Sam Nlcklln
13

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Opinion
We have audited the financial statements of Age UK Croydon (the 'charitable company'l for the year
ended 31 March 2024 which comprise the statement of flnancial activities, balance sheet, Statement of
cash flows and notes to the financial statements, Including signlflcant accounting policies.
The financial reportlng framework that has been applied in thelr preparation is applicable law and
United Klngdom Accounting Standard5, including FRS 102 The Financial Reporting Standard applicoble
in the UK and Republlc of Ireland (United Kingdom Generally Accepted Accounting Practice).
In our oplnlon, the flnancial statements:
- Give a true and fairview of the state of the charitable companTr/s affairs as at 31 March 2024 and of
its incoming resources andapplication of resources, Including its income and expenditure forthe year
then ended
Have been properly prepared In accordan￿ with United Klngdom Generally Accepted Atcounting
Practice
Have been prepared in accordance with the requirements of the Companies Act 2006.
Basls for oplnlon
We conducted our audit in accordance with International Standards on Auditing (UK) {ISAs (UKI) and
applicable law. Our responsibilities under those standards are further described in the Auditorfs
responsibilities for the audit of the financial statements section of our report. We are independent of
the charitable company in accordance with the ethical requirements that are relevant to our audit of
the financial statements in the UK. including the FRUS Ethical Standard and we have fulfilled our other
ethical responsibilities in accordance with these requirements. We believe that the audit evidence we
have obtained is sufficient and appropriate to provide a bas15 for our opinion.
Concluslons relatln8 to golnE concern
In auditing the financial statements, we have concluded thatthe trustees, use of the going concern
basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed. we have not identified any material uncertainties relating to
events or conditions that. individually or collectively, may cast siEnificant doubt on Age UK Croydon's
ability to continLte as a going concern for a period of at leasttwelve months from when the financial
statements are authori5ed for issue.
Our responsibilities and the responsibilities of the tru5tee5 With respect to going concern are described
in the relevant sections of this report.
Other Inforniatlon
The other information comprisesthe information included in the tru5tees' annual report other than
the financial statements and our auditorfs reportthereon. The trustees are responsible for the other
Information contained within the annual report. Our opinion on the financial statements does not
cover the other information and, except to the extent otherwise explicitlystated in our report, we do
not express any form of assurance concluslon thereon.
14

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Our responsibility is to read the other information and, in doing so, consider whether the other
information is materially inconsistent with the financial statements or our knowledge obtalned in the
course of the audit, orotherwise appears to be materially misstated. If we identify such material
incon51stencies or apparent material misstatements, we are required to determine whetherthis gives
rise to a material misstatement in the financial statements themselves. If, based on the work we have
performed, we conclude that there is a material misstatement of this other information, we are
required to report that fact.
We have nothingto report in this regard.
Opinions on other matters prescribed by the Companies Act 2006
In ouropinion, based on the work undertaken in the course of the audit".
The information given In the trustees, annual report for the financial year for which the financial
statements are prepared is conslstent with the financial statements; and
- The trustees, annual report, including the strategic report has been prepared in accordance with
applicable legal requirements
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment
obtained in the course of the audit, we have not identified material misstatements in the trustees,
annual report. We have nothingto report in respect of the following matters in relation to which the
Companies Act 2006 requires us to report to you if, in our opinion:
- Adequate accounting records have not been kept, or returns adequate for our audit have not been
received from branches not visited by us; or
- The financial statements are not in agreementwith the accounting records and returns; or
Certain disclosure5 of trustees, remuneration specified by law are not made; or
- We have not received all the information and explanations we require for our audit. or
- The director5 were not entitled to prepare the financial statement5 in accordance with the small
companies regime and take advantage ofthe small companies. exemptions in preparingthe trustees,
annual report and from the requirement to prepare a Strategic report.
Responslblllties of trustees
As explained more fully in the statement of trustees. responsibilities set out in the trustees. annual
report, the trustees {who are also the dirertors of the charitsble company for the purposes of company
law) are responsible for the preparation of the financial statements and for being satisfied that they
give a true and fair view, and for such internal control as the trustees determine is necessary to enable
the preparation of financial statements that are free from material misstatement, whether due to fraud
or error.
In preparin8 the financial statements. the trustees are responsible for assessing the charitable
companvs ability to continue as a going concern. disclosin& as applicable, matters related to Boing
concern and using the going concern basis of accounting unless the trustees either intend to liquidate
15

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Audltorfs responsibllities for the audlt of the flnanclal statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole
are free from material misstatement, whether due to fraud or error, and to issue an audltorfs report
that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that
an audit conducted in accordance with ISAS {UK) will always detect a material misstatement when it
exists, Misstatements can arise from fraud or error and are considered material if, individually or in the
aggregate, they could reasonably be expected to influence the economic decisions of users taken on
the basis of these financial statements.
Irregularities, including fraud, are Instances of non-compliance with laws and regulations. We deslgn
procedures in line with our responsibilities, outlined above, to detett material misstatements in respect
of irregularities, including fraud. The extent to which our procedure5 are capable of detecting
irregularities, Including fraud are set out below.
Capability of the audit in detecting irregularltles
In identifying and assessin8 risks of material misstatement in respect of irregularities, including fraud
and non-compliance with laws and regulations, our procedures included the following..
- We enquired of management and the finance, audit and risk committee, which included obtaining
and reviewingsupporting documentation. concernin8 the charity's policies and procedures relatingto-
Identifying, evaluating, and complying with laws and regulations and whether they were aware
of any instances of non-compliance-
Detecting and responding to the risks of fraud and whether they have knowledge of any actual,
Suspected, or alleged fraud;
The internal controls established to mitigate risks related to fraud or non-compliance with laws
and regulations.
- We inspected the minutes of meetings of those charged with governance.
- We obtained an understanding of the legal and regulatoryframeworkthat the charity operate5 in.
focusing on those laws and regulations that had a material effect on the financial statements orthat
had a fundamental effect on the operations of the charFtyfrom our professional and settor experience.
-we communicated applicable laws and regulations throughout the audit team and remained alert to
any indications of non-compliance throughout the audit.
- We reviewed any reports made to regulators.
- We reviewed the financial statement disclosure5 and tested these to supporting documentation to
assess compliance with applicable laws and regulations.
- We performed analytical procedure5 to identify any unusual or unexpected relationships that may
indicate risks of material misstatement due to fraud.
In addressing the risk of fraud through management override of controls, we tested the
appropriateness of journal entrie5 and otheradjustments, assessed whetherthejud8ement5 made in
making accounting estimates are indicative of a potential bias and tested Significant transactions that
16

INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK CROYDON
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities,
including those leading to a material misstatement in the financial statements or non-compliance with
regulation. Th15 risk increase5 the more that complianee with a law or regulation is removed from the
events and transactions reflected in the financial statements, as we will be less likely to become aware
of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud
rather than error, as fraud involve5 intentional concealment, forgery& colluslon, omi55ion or
misrepresentation.
Use of our report
This report is made solelyto the charitable company's members as a body, in accordance with Chapter
3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might State to
the charitable company's members those matters we are required to stste to them in an auditorfs
report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume
responsibility to anyone otherthan the charitable company and the charitable company'5 members as a
body, for our audit work, for this report, or for the opinions we have formed.
Kevin Fisher FCA {Senior Statutory Auditor)
For and on behalf of Myrus Smith
Chartered Accountants and Statutory Auditors
Norman House
8 Burnell Road
Sutton, Surrey
SMI 4BW
17

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Statement of financial activities and Income and expenditure account
for the year ended 31 March 2024
Totsl
funds
2024
Total
funds
2023
Unrertrlcted Restricted
funds
funds
Unrestrlded
fvnds
Restrlrted
funds
Note
Income from:
Donations and legacles
Charitsble actlvltles
Other tradlng actlvitles
Investments
32,299
1,537.227
4.736
39,104
129,513
568,742
161,812
2.105,969
4,736
39,104
32.967
1,501,640
6,931
77.298
413,710
110.265
1,915.350
6.931
Total Income
1,613,366
698,255
2,311.621
1,541.538
491,008
2,032,546
Expendfture on:
Raising funds
Charltable activities
34.069
1.514.001
34,069
2,271,598
32.760
1.462,896
32.760
2.027,896
757,597
565,000
Total expendllure
617 1.548,070
757.597
2.305.667
1,495.656
565.000
2,060,656
Net 8ainlllos51 on fixed
asset disposal
Net gain/{loss) on
investments
1336)
13361
13
7,979
7.979
12,298)
(2.2981
Net Incomellexponditure)
72,939
159.342)
13,597
43,584
{73,9921
(30,4081
Transfers between fund$ 17
(50.8061
50,806
18.4761
8.476
Net movement In funds
22,133
18.5361
13,597
35,108
165.5161
130.4081
Remnclllatlon of funds
Total funds brought
forward
Total funds carrled
forward
1.162.176
39,411
1.201.587
1,127.068
104.927
1,231,995
17 1,184,309
30,875
1.215,184
1.162,176
39,411
1.201,587
All of the above results derive from continuing activities.
There were no other recognised gains and losses other than those stated above.
Movements in funds are disclosed in note 15 to the financial statements.
18

A eUKCro
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Company no. 03921436
Balance sheet
as at 31 March 2024
Note
2024
2023
Flxed assets
Tangible assets
Investment In Age UK Croydon Trading Ltd
Investments
Total fixed assets
li
12
13
519,525
loo
120.007
639,632
527,332
loo
113,283
640,715
Current assets
Debtors
Investments
Cash at bank and in hand
Total current assets
14
15
542.274
425.000
534.688
1.501,962
344,881
249.000
1,331,863
1,925,744
Credltors: amounts falling due
within one year
16
1926.410)
11,364,872)
Net current assetsllllabillties)
575,552
560,872
Total assets less current Ilabllltles
1,215,184
1,201.587
Net assets
18
1,215,184
1,201,587
The funds of the charity:
Restrirted funds
Unrestritted funds:
General funds
Designated funds
Total unrestricted funds
30,875
39,411
519,525
664,784
527,332
634,844
1,184,309
1,162,176
Total charlty funds
17
1,215,184
1,201,587
These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to
Small companie5 and constitute the annual accounts required by the Companies Act 2006 and are for circulation to
members of the company.
The accounts were approved and authorised for issue by the trustees on
and signed on_their behalf by:
Sam Nicklin, Chair
19

eUKCro
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Company no. 03921436
Statement of Cash Flows
forthe year ended
31 March 2024
Note
2024
2023
Cash {used in)Iprovided by operatlng actlvltles
20
1660,279)
146,6741
Cash flows from Investlng artlvltles
Investment income
39,104
Purchase of current asset investments
15
1176,000)
(249,0001
Purchase of tangible fixed assets
16,6931
Cash used In Investlng artlvltles
1136,896)
(255,693)
{Decreasel/lncrease in cash and cash equivalents
in the year
(797,1751
1302,3671
Cash and cash equivalents at the start of the year
1,331,863
1,634.230
Cash and rash equivalents at the end of the year
534,688
1,331,863
Analysis of changes In net debt
At start
At end
Cashflows
Cash
1,331,863
1797,175)
534,688
1,331,863
{797,1751
534,688
20

A eUKCro
don
Note5 to the accounts
forthe year ended
31 March 2024
I Statutory information
Age UK Croydon is a private company limited by guarantee wlth no Share capital, domiciled in England and Wales,
registration number 03921436. In the event of the charity belng wound up. the liability In respect of the guarantee
is restricted to £1 per member of the company.
2 A¢countlng pollcie5
The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the
preparation of the financial statements are as follows:
lil Basis of
re
aration
The financlal statements have been prepared in accordance with Accounting and Reporting by Charities-
Statement of Recommended Prartice applicable to charities preparing their accounts in accordance with
the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effettive l January 20191-
Icharities SORP (FRS 10211. the Financial Reporting Standard applicable in the UK and Republic of Ireland (FR5 102)
and the Companies Act 2006. The accounts are prepared in Sterling, which 15 the functional currency of the charity.
Monetsry amounts in these financial statements are rounded to the nearest £1.
Age UK Croydon meets the definition of a public benefit entity under FRS 102.
Assets and liabilities are initially recognised at historical cost or transattion value unless otherwise stated in the
relevant a¢counting poliry note{s).
lill Pre
aration of the accounts on a
oin
concern basi5
The trustees consider that there are no material uncertainties about the charitsble company's ability to continue as
a going concern. The Trustee5 do not consider that there are any sources of estimation uncertainty at the reporting date
that have a Significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within
the next reporting period.
liiil Fund accountin
Unrestricted funds are available for use at the discretion of the Tnjstees in fijrtherance of the general
objectives of the charity.
Designated funds are unrestrirted fund5 earmarked by the Trustees for particular purposes.
Restricted funds are subjert to restrittions on their expenditure imposed by the donor or through the
terms of an appeal.
21

eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
2 Accounting politles (cont'd)
(lvl Income reco
nition
Income is recognised and Included in the accounts when all of the following criterla are met:
the charlty ha5 entitlement to the funds
receipt of the income is considered probable
the amount can be measured reliably.
The following speclfic policies are applied to particular categories of Income:
Donated goods, services and facilities are included at the value to the charity where this can be quantified.
The value of services provided by volunteers has not been included in these accounts.
For legacies, entitlement is taken as the earlier of the date on which elther-.
- the charity is aware that probate has been granted, the estate has been finalised and notification has been made
to the charity that a distribution wlll be made, or
when a distribution is received from the estate.
Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliabtv
and the charity has been notified of the executor's intention to make a distribution. Where legacies have been
notified to the charity, or the charity is aware of the grantin8 of probate, and the criteria for income recognition
have not been met, the legacy is treated as a contingent asset and disclosed if material.
Government grants are recognised when receivable unless performance-related conditions apply to them..
in which case they are recognised when the performance-related conditions are met.
Investment income is ￿cOgnIsed on an accruals basis.
Income received in advance of the charity becomlng entitled to it is deferred until such time as
the services have been provided,
enditure
Expenditure is recognised once there is a legal or construttive obligation to make a payment to a third party,
it is probable that settlement will be reqUI￿d and the amount of the obligation can be measured reliably.
Expenditure Include5 any VAT which cannot be fully recovered. and 15 reported as part of the expenditure
to which it relates.
Costs of raising funds comprise the costs asy)ciated with attracting voluntary income and attivities
for generating funds.
Charitable expenditure comprises those costs incurred by the charlty in the delivery of its
artivities and services for its beneficiaries. It includes both costs that can be allocated directly to
such activities and th05e Costs of an Indlrect nature necessary to 5UPPOrt them.
Governance costs include those costs associated with meetlng the constitutional and ststutory
requirements of the charlty ènd includethe audit fees and costs linked to the
strategic management of the charity-
All costs are allocated between the expenditure categories of the ststement of financial
activities on a basis designed to reflert the use of the resource. Costs relating to a particular actlvity
are allocated directly, others are apportioned on an appropriate basis using a combination of staff numbers
and staff time.
22

eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
2 Accounting policles (cont'd)
(vll Flxed assets
Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions or those costlng
below £500 are not capitalised. Depreclation is provided at rates calculated to write off the cost of each asset
over its expected useful life. The rates used are as follows..
computers. fixtures and fittings
freehold land and buildings
20% reducing balance
do not depreciate
Freehold buildlngs are not depreciated on the basi5 that repairs expenditure is Incurred to maintain the condition
of the asset. which is at least equivalent to what depreciation would have been.
Although this accounting policy is in accordance with FRS 102, it is a departure from the general requlrement of the
Companies Act 2006 for all tangible fixed assets to be depreciated. In the opinion of the trustees. compliance with the
standard is ne¢e553ry for the financial statements to give a true and fair view. Depreciation is only one of many fattors
reflected in the annual valuation and the amount of this which might otherwise have been changed cannot be
separately identified or quantified.
Investments held as fixed assets are revalued at mid~market value at the balance sheet date and the gain or loss
taken to the ststement of financial activities.
{viil Pensions
The charity's employees are able to make contributions into a defined contribution penslon Scheme. Eligible
employees are automatically enrolled unless they have exercised their right to opt out of scheme membership.
Employees may ch005e to contribute 4% or more of their salary and the charity contributes 4%.
Iviii Debtors
Trade and other debtors a￿ recognised at the settlement amount due after any trade discount offered.
Prepayments are valued atthe amount prepaid net of any trade discounts due.
lixl Current asset investments
Current asset investments include deposits held with a maturity of between three and twelve months.
{xl Cash at bank and in hand
Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of
three months or less from the date of acquisition or opening of the deposit or similar account.
(xil Creditors
Creditors and provisions are recognised where the charity has a present obligation resulting from a past event
that will probably result in the transfer of funds to a third party and the amount due to settle the obligation
can be measured or estimated rellably. Creditors and provisions are normally reco8nised at their settlement
amount after allowing for any trade discounts due.
Ixiil Flnancial instruments
The trust only has financial assets and financial liabilltle5 of a kind that qualify as baslc financial instruments,
Basic financial instruments are initially recognised at transartion value and subsequently measured at their
settlement value with the exception of bank loans which are subsequently measured at amortised cost uslng
the effertive interest method.
23

eUKCro
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Notes to the accounts
forthe year ended
31 March 2024
3 Income from donations and legacies
Unrestrlcted Restrlcted
funds
funds
Total
2024
Unrestrfrted
funds
Restrlcted
funds
Total
2023
Donations
Legacles
Grants:
Music for Dementia/
The Utley Foundation
Mercersmie Charity of
Sir Richard Whvttington
Charities Aid Foundation
Croydon Relief in Need
London Catalyst
Garfield Weston
Age UK London
Age UK
Emmanuel Hospital
Others
Donation in kind: Ecoaudlt
7,620
2,179
1,737
9,357
2,179
1,421
6,865
17,523
17,523
3,639
3.639
5,833
5,833
55.000
14.860
3.000
55,000
14,860
3.000
12,500
3,616
44.800
12,500
1.000
3.000
55,000
55,000
12.500
3,616
34,800
12.500
1.000
3,000
10,000
10,000
10,000
10.625
10,625
780
Total
32,299
129.513
161.812
32,967
77,298
110,265
4 Income from charitable activities
Unrestricted Restricted
funds
funds
Total
2024
Unrestricted
funds
Restricted
funds
Totsl
2023
Healthier Lifestyles
ABe UK London
Personal Independence
Co-ordinators
Care Home Connectors
ICB Innovation fund
Memory Tree Cafe
Dementia café in a care home
Information and advice
HCT Healthier Communities
Together
Local Voluntary Partnership/
Localsties Commissionlng
Wlnter Pre55ure
230,490
125.500
355.990
219.156
24,800
921.945
7.000
226,156
24.800
921.945
918,007
918,007
255,975
34,200
255,975
34,200
3.684
16,565
78,608
252.337
244,785
48,500
244,785
48,500
40.000
5,042
263,567
113,769
3,684
16,565
7,500
243.720
40,000
5,042
251.899
109,769
71.108
8,617
11,668
4,000
18,830
171,773
190,603
1,625
1,625
25,161
25,161
1,537,227
568,742
2,105,969
1,501,640
413.710
1,915,350
24

eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
5 Income from other tradlng activltles
Total
2024
Total
2023
Brigstock Road Community Hub
Fundraising activities
FIT solar panels
Other
2,025
1,979
257
47S
2,575
3,611
602
143
4,736
6,931
All income from trading activities relate5 to unrestricted funds.
6 Expenditure allocatlon- current year
Total
funds
2024
Staff
costs
Other dlrert
costs
Partner
payments
Support
costs
Charttable actlvitles
Information and Advice
Befriending & Community Engagement
Healthier Lifestyles
Memory Tree cafe5
Care Home Connectors
Personal Independen￿ Co-ordinators
Innovation fund
Brigstock Road community hub
Bri85tock Road Refurbishment
HCT Healthy Communities together
Localitie5 Commissioning
Moving costs
Hardship fund
142.427
90,912
186,384
35,655
117,996
586,942
5,504
2,380
4,356
17,577
7,059
968
7,712
53.648
49.455
68,803
18,213
41,409
209.008
1.661
9,285
198,455
144,723
272,764
60,927
253,101
803,662
7,165
16,278
82.985
243,720
171.773
14,472
1,573
92,728
6,993
82.985
243,720
171,773
14,472
1,573
1.165,820
146,075
508,221
451,482
2,271,598
Raislng funds
Fundraising costs
17,066
14,694
2.309
34,069
17,066
14.694
2.309
34,069
Governance
Premises costs
General sUPPOrt Costs
7,860
65.404
54.365
127,629
17,860}
165.4041
1380.527)
1453,7911
326,162
326.162
Totsl
1,509,048
288,398
508,221
2,305,667
25

A eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
6a Expendlture allocation- previous year
Total
funds
2023
Staff
costs
Other dlrect
costs
Partner
payments
Support
costs
Charltable actlvltles
Information and Advlce
Winter Pressures
Befriending
Healthier Lifestyles
Memory Tree cafes
Care Home Connectors
Personal Independence Co-ordinators
Innovation fund
Brigstock Road community hub
HCT Healthy Communities together
Hardship fund
164,456
13.690
41,003
135,928
26,229
101,089
641.876
4,894
4,190
105
1,387
5,567
7,758
1,551
13,376
94,562
72,241
6,701
26,917
63.294
12.979
45.965
269,821
1.612
13.926
335.449
20,496
69,307
204.789
46.966
245,157
925,073
48.006
19.726
109,769
3,158
96,552
41,5(Kl
5.800
109,769
3,158
1,129,165
42.892
342,383
513.456
2,027.896
Raising funds
Fundraising costs
16,330
14,400
2,030
32.760
16,330
14,400
2.030
32,760
Governance
Premises costs
General support costs
9,446
122,810
79.348
211,604
(9.4461
1122,8101
1383,230)
1515,486}
303.882
303,882
Total
1.449,377
268,896
342,383
2.060.656
26

eUKCro
don
Note5 to the accounts
for the year ended
31 March 2024
7 Support costs- ¢urrent year
General
support
Total
2024
Governance
Premlses
Staff costs
Staff c05ts- volunteering
Amounts payable to èuditor.,
statutory audit
Payroll Services
Legal & Professional
Staff training
Recruitment and DBS
Office costs
IT and website
Depreciation
Telephone
Other finance costs
Maintenance and other premises costs
Rent and service charge
Business rates
Insurance
Light. heat and water
Refuse & wate disposal
Volunteer costs
Other costs
305.850
20,312
305,850
20,312
4.960
4.960
9,444
2,651
1,086
199
8.001
25.286
6,080
18,517
4.923
120,888)
32,904
2,450
7,314
16,191
2.747
1,486
4.278
2,651
1,086
199
8,001
25,286
6.080
18.517
4,923
{32,0001
11.112
32,904
2,450
7.314
16.191
2.747
1,486
4.029
249
7,860
65.404
380.527
453,791
27

eUKCro
don
Notes to the accounts
forthe year ended
31 March 2024
7a Support costs- prevlous year
General
support
Total
2023
Governance
Premises
staff costs
Staff costs- volunteerin8
Amounts payable to auditor:
statutory audit
Payroll services
Legal & Professional
Staff training
Recruitment and DBS
Office costs
IT and website
Depreciation
Telephone
Other finance costs
Maintenance and other premises costs
Rent and service charge
Business rates
Insurance
Light, heat and water
Volunteer costs
Other costs
291,105
12,777
291,105
12,777
7,000
7,000
4,621
2.479
97
2.073
9,308
23,006
7,977
16.347
3.008
11,582
52.117
5.504
6,461
13,607
514
4,621
158
97
2.073
9.308
23,006
7.977
16,347
3.008
2,321
11,582
52,117
5,504
6.461
13.607
514
5,778
125
40,OIXI
45.903
9,446
122.810
383.230
515,486
28

eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
8 Staff and trustee remuneratlon
2024
2023
Staff costs were as follows:
Salaries and wages
Social Security costs
Employer's contribution to defined contribution pension schemes
Redundancy costs
1.339,903
119,965
49.180
1.289,032
112,842
45.939
1.564
Total
1.509.048
1,449.377
The number of employees whose total employee benefits {excluding employer pension costs) exceeded £60,000
were as follows:
2024
2023
£60,000- £69.999
£70,000 - £79.999
None of the Trustees have been paid any remuneration or received any other benefits from employment with
the charity or a related entity12023- £nil) One trustee was reimbursed for expenses during the year of £8412023: £nill.
The key management personnel of the charity comprise the Trustees. the Chief Executive Officer, and the Senior
Leadership Team . The total employee benefits of the key management personnel of the charity
were £242,087 {2023.' £230.034).
9 Staff numbers
The average number of employees wa5 as follows..
2024
2023
Headcount
Headcount
Information and Advice
Befriending & Community Engagement
Healthier Lifestyle5
Memory Tree cafe5
Care Home Connectors
Personal Independence Co-ordlnators
Administration & Management
Volunteer co-ordination
19
20
52
51
29

A eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
10 Related party transactions
The aggregate amount of donations received from related partles in the year was £nil12023: £nil}.
There were no other related party transactions 12023: none).
11 Tangible fixed assets
Freehold
land and
buildin
Fixtures &
Fittin
Computer
ui
Total
Cost or deemed c05t
At l April 2023
Additions
Disp05als
At 31 March 2024
489,976
9,996
57,778
557,750
{698)
57.080
(6981
557,052
489.976
9.996
A¢cumufi¥ted depreaatlon
At l April 2023
Charge for the year
Disposals
At 31 March 2024
5,330
933
25,088
6.538
13621
31,264
30.418
7.471
(362)
37,527
6,263
Net book volue
At 31 March 2024
489.976
3.733
25.816
519,525
At 31 March 2023
489,976
4,666
32,690
527.332
12 Investment In 5ubsidlary
The charity owns 100% of the share capital of Age Uk Croydon Trading Llmited, registered in England and Wales with
company number 05792724.
The company was dormant in the period with net assets of £lOO.
30

eUKCro
don
Notes to the account5
for the year ended
31 March 2024
13 Investments
2024
2023
At l April
Unrealised gainl(lossl on investments
Charges
Market value at 31 March
113.283
7,979
11,2551
120,007
116,815
12,298)
(1,234}
113.283
Consisting of..
Multi Asset actively mana8ed portfolio
Cash
119,799
208
120.007
113.274
113,283
Investments are held within a multi asset portfolio managed by an investment manager.
14 Debtors
2024
2023
Trade debtors
Prepayments and accrued income
Other debtors
395,498
146,701
75
310,375
34,262
244
Total
542.274
344,881
15 Current asset investments
2024
2023
Deposits with a maturity date of:
Three to six month5
Six to twelve months
255,000
170,000
249,1)00
Total
425.000
249,000
31

A eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
16 Credltors: amounts falling due withln one year
2024
2023
Trade creditors
raxation and social security
Other creditors
Deferred Income
Accruals
22,604
27,271
8,216
803,541
64,778
67.903
28,541
40,372
1,167,954
60,102
Totsl
926.410
1,364,872
Deferred Income
2024
2023
Balance at beginning of year
Amounts released to income
Amounts defer￿d in the year
1.167.954
11.282.8331
918,420
964.391
1959.858)
1.163.421
Balance at the end of the year
803,541
1,167,954
Income is deferred when it has been involced or received in advance of the relevant activity being carried out
or lin the case of grant income) when performance-related conditions have not yet been met.
32

eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
17 Movements In funds
At l Aprfl
2023
Incomlng
resources
Outgoing
resources
At 31 March
2024
Transfers
Restrfrted funds:
Hardshlp fund
16,354
11,5731
15,281
Information and advice
Befriending
Healthier Lifestyles
Memory Tree cafes
Emmanuel H05Pltal
Community Engagement
HCT Healthier Communities Together
LCM Localities Commissioning Funds
Ecoaudit
276
1276)
193.7091
{119.106)
160.927)
112,5001
{51,013)
1243.7201
1171.7731
{3.000)
55,000
133,000
39.846
12.500
38,916
243,720
171,773
3,000
38,709
609
22,172
14,503
1,091
12,097
Totsl restricted funds
39,411
698,255
1757,597)
50,806
30.875
Unrestricted fund5:
Building and capital assets reserve
Operating reserve
Equipment replacement reseNe
Special projects reserve - unallocated
Special projects reserve- 2024-25 support
Special projects re5erve- I&A
5pe¢ial projects reserve - Community
Fair value reserve
loo,000
250.000
(82,985)
132.985
150.000
250,000
10,000
130.002
99.000
10.000
7,306
99,01]0
(115.0001
131,524)
120,517
2.179
115,000
31,524
17.803
7.979
25.782
Total designated funds
634.844
10.158
(82,985)
102.767
664.784
General funds
527,332
1,611,187
11,465.4211
1153,573)
519,525
Total unrestricted funds
1.162,176
1,6ZI,345
(1.548,406)
(50.806)
1.184.309
Total funds
1,201.587
2.319,600
(2,306.003)
1,215.184
33

eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
178 Mavements In funds Icont'd)
Movements In funds- prevlous year
At l April
2022
Incomlng
resources
Outgoing
resources
At 31 March
2023
Transfers
Restrirted fund5:
Hardship fund
18.732
780
13,158)
16,354
Information and advice
Befriending
Personal Independence Co-ordinators
Healthier Lifestyle5
MemoryTree cafes
Emmanuel Hospitsl
HCT Healthier Communities Together
64,032
251,899
60,833
1315.6551
169,3091
276
8,476
626
7,000
50,102
10.625
109,769
17.017)
{46,967}
(13,1251
1109.7691
609
22,172
19.037
2.500
Total restricted funds
104,927
491.008
(565,000)
8.476
39.411
Unre5trirted funds:
Building and capital assets reserve
Operating reSe￿e
Special projects reserve - unallocated
Special projects reserve - I&A
Special projects reserve- Community
Fair value reSe￿e
30,000
250,000
298,351
70.000
loo.000
250.000
120.517
115,000
31,524
17,803
1177.834}
115,000
31.524
20,101
{2,2981
General funds
528,616
1,541,538
{1.495,656)
147.166)
527,332
Total unrestricted funds
1.127.068
1.541,538
11,497.954}
18,4761
1.162,176
Total funds
1.231,995
2,032,546
(2.062,954)
1,201.587
34

A eUKCro
don
Note5 to the accounts
for the year ended
31 March 2024
17 Movements In funds {Cont'd)
Purposes of restrirted funds
The majority of restrirted funds that the charity recelves are restricted to a particular service, and are usually spent
wlthin the year of receipt. Where the restrlction is more specific, It is identified within the relevant service.
Hardshi
fund is available to relieve hardship suffered by older people in Croydon. This is prlmarily used to provide
small grants aimed at assisting beneficiarles to acquire essential goods.
Purposes of designated funds
eratin
reser4e: held to cover the position If Age UK Croydon faced closure and required funds to meet all
obligations in such an event.
Buildin
and ca
ital a55et resenrfe: held to cover repairs not covered by insurance, improvement to capital assets
of the charity. or to allow for necessary capital asset acquisition
ment re
lacement resetve: held to allow for replacement or repair of equipment (principally IT)
ects reserve: held to fund new projects focused on developing new services. Thi5 reserve is created from
legacy income received and amounts from unrestrirted surpluses.
Fair value reserve.. holds the unrealised gains on the investment portfolio to the extent that they exceed losses.
ecial
ro
18 Analysls of net assets between funds
Unre5trirted
funds
Restricted
funds
Total
lunds
Tangible fixed assets
Investments
Net current assets
519.525
120.107
544,677
519,525
120,107
575.552
30.875
Net assets at 31 March 2024
1,184,309
30.875
1,21S,184
18a Analysls of net assets between funds - Previous year
Unrestrirted
funds
Restricted
funds
Total
funds
Tangible flxed assets
Investments
Net current assets
527,332
113,383
521,461
527,332
113,383
560,872
39,411
Net assets at 31 March 2023
1,162,176
39,411
1,201,587
35

A eUKCro
don
Notes to the accounts
for the year ended
31 March 2024
19 Guarantees and other flnanclal commltments
2024
2023
Operating lease commitments due:
within one year
between one and flve years
8,084
5.062
22,506
13.146
22.506
20 Reconclllatlon of net movement In funds to net cash flow from operatlng activitles
2024
2023
Net income for the reporting year
{as per the statement of financial activities)
13,597
{30.408)
Adjustments for:
Depreciation charge
L055llGain) on investments
Loss/lGain) on fixed asset disposals
Investment charges
Interest income from investments
Ilncreasel in debtors
Increasel{decrease) in creditors
7,471
(7,9791
336
7,977
2,298
1.255
{39,104)
1197,3931
1438.4621
1,234
1214,971)
187.196
Net cash Iu5ed inllprovided by operating activities
(660.2791
146,6741
21 Contlngent Ilablllty
Within the Localities Commissioning programme. the charity has entered into contracts with 8 VCFS organisations.
50% of the funds under these contracts have been paid over and are accounted for as expenditure within the
financial year. The remaining amounts, totalling £144.283. are to be paid svbjett to the performance of the
organisations being judged satisfactory by the charity and Croydon Voluntary Action acting as their agent and the
performance assessment did nottake place until afterthe year end. No liabilityforthis amountwas therefore
recognised in these accounts.
22 Contingent asset
In 2020 the charity was made aware of a potentially significant legacy. Probate was granted in 2023 but the amount
of the distribution which might fall to the charity remained uncertain until after the year end.
In May 2024 the charity was notified of an interim distribution of £165,000. As the executors had not
made a decision prior to the year end, this amount has not been reco8nised in these accounts.
36