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|Reports|||Page|
|---|---|---|---|
|Reference and Administrative||Details||
|Report ofthe Trustees|||2-14|
|Report ofthe Auditors|||15-19|
|Financial Statements||||
|Statement offinancial|activites||20|
|Balance Sheet|||21|
|Statement ofCash Flows|||22|
|Notes forming<br>part of|the financial statements||23-40|





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|Trustees|J.Dodson|Chair||||
|---|---|---|---|---|---|
||A. Chambers|||||
||T. O' Brien|||||
||I. Bews|Hon. Treasurer||||
||A. Solemani (nee Steel)|||||
||J.Swaffer (resigned|25June 2021)||||
||C.Bates|||||
||S.Gandhi-Whitaker|||||
||E.Nistor-Lustermans|||||
||S.Yang|||||
|Chief Executive||M. Hilton||||
|8 Company|Secretary|||||
|Registered|Office|Hastings<br>Town|Hall|||
|||Queens Square||||
|||Hastings||||
|||East Sussex|||TN34 1TL|
|Auditors||Kreston Reeves||LLP||
|||37St Margaret's||Street,||
|||Canterbury|||CT1 2TU|
|Bankers||The Co-operative||Bank|p.l.c|
|||Head Office||||
|||P0 Box 101||||
|||1 Balloon Street||||
|||Manchester|||M60 4EP|
|||Lloyds Bank||||
|||25 Gresham<br>Street||||
|||London|||EC2V 7HN|
|Solicitors||Sherrards<br>Solicitors||||
|||Grosvenor<br>Hall||||
|||Bolnore Road||||
|||Haywards<br>Heath||||
|||5/est Sussex|||RH16 4BX|





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||||||2022|2021|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
|||Notes|||||
|income from:|||||||
|Donations|||907||907|448|
|Charitable|activities||5,018,585|'I 6,641|5,035,226|4,697,357|
|Investment|income||1,469||1,469|1,347|
|Total income|||5,020,961|16,641|5,037,602|4,699,152|
|Expenditure<br>on:|||||||
|Charitable|activities|4|4,744,010|37,560|4,781,570|4,514,025|
|Total expenditure|||4,744,010|37,560|4,781,570|4,514,025|
|Net income/{expenditure)|||276,951|(20,919)|256,032|185,127|
|Funds at|1 April 2021||1,363,279|35,540|1,398,819|1,213,692|
|Funds at|31 March 2022||1„640,230|14,621|1,654,851|1,398,819|





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||||||||2022|2021|
|---|---|---|---|---|---|---|---|---|
||||||Notes||||
|Fixed Assets|||||||||
|Intangible<br>Assets|||||||44,385|46,942|
|Tangible Assets|||||||54,585|61,046|
||||||||98,9?0|107,988|
|Current Assets|||||||||
|Debtors and Prepayments|||||70|833,426||611,531|
|Cash at Bank and|in||Hand|||1,189,357||1,029,918|
|||||||2,022,783||1,641,449|
|Creditors: Amounts|||falling due within|1year|7I|(460,229)||(341,227)|
|Net Current Assets|||||||1,562,554|1,300,222|
|Creditors: Amounts|||falling due after|more than|1year|72|(6,673)|(9,391)|
|Net Assets|||||||1„654,851|1,398,819|
|Funds|||||||||
|Restricted<br>Funds|||||13||14,621|35,540|
|Unrestricted<br>Funds|||||||||
|Designated|||Funds|||303,030||322,681|
|Genera|I|Funds||||1,337,200||1,040,598|
|Total Unrestricted||Funds|||||1,640,230|1,363,279|
|Total Funds|||||||1,654,851|1,398,819|





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||||||||2022|2021|
|---|---|---|---|---|---|---|---|---|
||||||||Total|Total|
||||||||funds|funds|
||||||||f.|E|
|Cashflows<br>from operating|activities||||||||
|Net Income|||||||256,032|185,127|
|Depreciation<br>and amortisation|||||||70,367|88,744|
|Investment<br>income|||||||(1,469)|(1,347)|
|(Increase)/Decrease<br>in debtors|||||||(221,895)|195,229|
|Increase/(Decrease)<br>in creditors|||||||116„284|(51,488)|
|Net cash provided<br>by operating<br>activities/(used|||||in)||219,319|416,265|
|Cash flows from investing|activities:||||||||
|Deposit interest received|||||||1„469|1,347|
|Payments<br>to acquire tangible||and intangible||fixed|assets||(61,349)|(125,048)|
|Net cash used in investing||activities|||||(59,880)|(123,701)|
|Change<br>in cash and cask|equivalents||in the year||||159,439|292,564|
|Cash and cash equivalents|at|1st April|||||1,029,918|737,354|
|Cash and cash equivalents||at 31st March|||||1,189,357|1,029,918|
||||||At|1 April<br>2021|Cashflows|At 31 March<br>2022|
|Cash flows from investing|activities:||||||||
|Cash at Bank and<br>in Hand|||||1,029,918||159,439|1,189,357|





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|Income from donatio|ns||||
|---|---|---|---|---|
||||2022|2021|
||Unrestricted|Restricted|Total|Total|
||E|E|E|E|
|Donations|907||907|448|
||90?||907|448|



## 

|||||2022|2021|
|---|---|---|---|---|---|
|||Unrestricted|Restricted|Total|Total|
|||f|E|||
|Statutory<br>advocacy||4,183,020||4,183,020|4,018,852|
|Nonstatutory|advocacy|541,309|15,441|556„750|548,914|
|Other services||294,256|1,200|295,456|129,591|
|Total income||5,018,585|16,641|5,035,226|4,697,357|





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## 

|Fo|r the Year E|nded 31 March 2|nded 31 March 2|022|||||||
|---|---|---|---|---|---|---|---|---|---|---|
|4.|{a)Analysis|ofExpenditure|||||0||CU||
||Current Year|||0<br>Vl<br>CQ<br>co|c0<br>v<br>rg|U<br>p<br>0<br>CQ<br>&C|p2<br>El<br>lU<br>tQ<br>o<br>C )<br>0Z|QJU<br>0<br>Fn|C<br>C<br>GJ<br>0||
||Direct costs||||||||||
||Staff Costs|||Direct||2,604,916|296,285|148,531|12,457||
||Staff related|costs||Direct||1 'l 8,486|13,683|3,215|2,|151|
||Rent and service costs|||Direct||1,557|1,495|9,528|||
||ICT and administration||costs|Dll ect||122,655|14,749|9,644||473|
||Subcontractor|fees||Direct||432,093|70,249|696|||
||Professional|fees and|similar|Direct||23,533|2,646|34,235|11,017||
||Depreciation|||Direct||36,620|4,651|1,670||38|
|||||||3,339,860|403,758|207,519|26,136||
||Support costs||||||||||
||Staff Costs|||Staff time||456,197|51,888|26,012|||
||Staff related|costs||Staff time||1,230|142|33|||
||Rent and service costs|||Staff time||3,414|3,278|20,894|||
||ICT and administration||costs|Staff time||147,929|18,976|12,408|||
||Professional|fees and|similar|Staff time||13,442|1,511|19,555|||
||Depreciation|||Staff time||23,357|2,966|1,065|||
|||||||645,569|78,761|79,967|||
||Total|||||3,985,429|482,519|287,486|26,136||





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|Fo|r the Vear Ended 31 March 20|r the Vear Ended 31 March 20|22||||||
|---|---|---|---|---|---|---|---|---|
|4.|(b)Analysis ofExpenditure<br>Prior Year||0 <br>Vl<br>CQ|C<br> 0<br>0<br>fg|0<br>U0)<br>v<br>c(|0<br>U<br>U0<br>C<br>Z|0<br>cu|QJUC<br>CQCL.<br>OJ)0|
||Direct costs||||||||
||Staff Costs||Direct||2,500,358|386,751|92,124|12,457|
||Staff related costs||Direct||32,091|3,820|667||
||Rent and service costs||Direct||21,293|6,171|4,719|20|
||ICTand administration|costs|Direct||107,148|17,637|3,859||
||Subcontractor<br>fees||Direct||276,796|199,031|||
||Professional<br>fees and|similar|Direct||11,449|23,043|14,882|11,206|
||Depreciation||Direct||41,879|6,840|1,494||
||||||2,991,014|643,293|117,745|23,714|
||Support costs||||||||
||Staff Costs||Staff time||402,925|86,663|15,862||
||Staff related costs||Staff time||4,821|1,037|190||
||Rent and service costs||Staff time||40,153|8,636|1,581||
||ICT and administration|costs|Staff time||100,025|21,514|3,938||
||Professional<br>fees and|similar|Staff time||9,873|2,123|389||
||Depreciation||Staff time||30,714|6,606|'1,209||
||||||588,511|126,579|23,169||
||Total||||3,579,525|769,872|140,914|23,714|





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|Net (expenditure)/income|for the year|||
|---|---|---|---|
|This is stated after charging:||2022|2021|
||||E|
|Depreciation<br>and amortisation||70,367|88,744|
|Auditors'<br>Remuneration:<br>Audit||10,920|11,206|
|Operating<br>Lease Rentals: Property||10,257|30,389|



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|7.|Staff Costs and Numbers|||
|---|---|---|---|
|||2022|2021|
||Staff costs were as follows:||f|
||Wages and Salaries|3,250,279|3,164,168|
||Agency fees|8,720|5,972|
||Social Security Costs|250,966|242,849|
||Employer<br>Pension Contributions|86,321|84,151|
|||3,596,286|3,497,140|



||||||2022|2021|
|---|---|---|---|---|---|---|
|Advocacy|Services||||138|134|
|Healthwatch,||Training||and Contact Centre|14|13|
|Management||and|Administration||15|16|
|Total|||||167|163|
|Fulltime|equivalent||staff||129|121|





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|Intangible<br>Fixed Assets||||
|---|---|---|---|
|||Software||
||Software|||
||purchased|developed<br>in<br>house|Total|
|COST||||
|At 1 April 2021|24,635|48,300|72,935|
|Additions<br>in Year|18,181||18,181|
|Disposals<br>in Year|(16,408)||(16,408)|
|At 31 March 2022|26,408|48,300|74,708|
|AMORTISATION||||
|At 1 April 2021|16,333|9,660|25,993|
|Charge for the Year|11,080|9,658|20,738|
|Disposals<br>in Year|(16,408)||(16,408)|
|At 31 March 2022|11,005|19,318|30,323|
|NET BOOK VALUE||||
|At 31 March 2022|15,403|28,982|44,385|
|At 1 April 2021|8,302|38,640|46,942|





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|9.|Tangible<br>Fixed Assets|Computer|Office|Total|
|---|---|---|---|---|
|||equipment|equipment||
|||E|||
||COST||||
||At<br>'I April 2021|152,763|9,599|162,362|
||Additions<br>in Year|43,168||43,168|
||Disposals<br>in Year|(47,771)|(1,441)|(49,212)|
||At 31 March 2022|148,160|8,158|156,318|
||DEPRECIATION||||
||At 1 April 2021|92,180|9,136|101,316|
||Charge for the Year|49,398|231|49,629|
||Disposals<br>in Year|(47,771)|(1,441)|(49,212)|
||At 31 March 2022|93,807|7,926|101,733|
||NET BOOK VALUE||||
||At 31 March 2022|54,353||54„585|
||At 1 April 202'I|60,583||6'l,046|





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|10.|Debtors|and Prepayments|and Prepayments|and Prepayments||||
|---|---|---|---|---|---|---|---|
|||||||2022|2021|
||||||||E|
||Trade Debtors|||||4?2,026|466,733|
||Prepayments|||||40„149|26,087|
||Accrued|income||||321,251|118,711|
||||||||611,531|
|11.|Creditors: Amounts|||falling due within one year||||
|||||||2022|2021|
||||||||E|
||Taxation|and Social Security||||79,709|60, 'I 71|
||Trade Creditors|||||86,470|54,358|
||Accrua Is|||||255,994|191,642|
||Deferred|income||||38,056|35,056|
|||||||460,229|34'l,227|
|12.|Deferred income|||||||
|||||||2022|2021|
|||||||E|E|
||Balance|at the beginning||ofthe year||35,056|64,406|
||Amount|released|to income||in the year|(35,056)|(64,406)|
||Amount|deferred|in the|year||38,056|35,056|
|||||||38,056|35,056|
|13.|Creditors: Amounts|||falling due after more than one year||||
|||||||2022|2021|
||||||||E|
||Pension|liability (note 17)||||753|2,891|
||Lease liability accrual|||||5,920|6,500|
|||||||6,673|9,391|





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|For|the Year Ended 31 March|the Year Ended 31 March|2022||||||
|---|---|---|---|---|---|---|---|---|
|14.|Statement ofFunds||||||||
||Current year|||At 1 April<br>2021<br>f|Income<br>f|Expenditure<br>f|Transfers<br>f|At 31 March<br>2022<br>f|
||Restricted<br>Funds:||||||||
||Plymouth<br>Training||(a)|1,250||(1,250)|||
||WEBCAS||(b)|25,799||(16,251)||9,548|
||Healthwatch<br>Southend||(c)||1,200|||1,200|
||Healthwatch<br>West|Berkshire|(d)|7,945||(4,618)||3,327|
||Berkshire West CCG||||15,441|(15,441)|||
||West Berkshire Council||(e)|546||||546|
||Total Restricted<br>Funds|||35,540|16,641|(37,560)||14,621|
||Unrestricted<br>Funds:||||||||
||Designated<br>Funds||||||||
||Fixed assets||(g)|10?,989|||(9,0'I 8)|98,971|
||Pension<br>Reserve||(h)|105,937|||(32,823)|73,114|
||Strategic Reserve||(i)|108,755||||108,755|
||Healthwatch<br>Portsmouth||(I)||22,190|||22,190|
||Total Designated|Funds||322,681|22,190||(41,841)|303,030|
||General<br>Fund|||1,040,598|4,998,771|(4,744,010)|41,841|1,337,200|
||Total Unrestricted|Funds||1,363,279|5,020,961|(4,744,010)||1,640,230|
||Total Funds|||1,398,819|5„03?,602|(4,781,570)||1„654,851|





## 

|14.|Statement of Funds (continued)|Statement of Funds (continued)|Statement of Funds (continued)||||||
|---|---|---|---|---|---|---|---|---|
||Prior Year|||At 1 April|Income|Expenditure|Transfers|At 1 Apri<br>2021|
|||||E||E|E|f|
||Restricted<br>Funds:||||||||
||Plymouth<br>Training||(a)|1,250||||1,2-'|
||WEBCAS||(b)|47,836||(22,037)||25,?l|
||Healthwatch<br>Southend||(c)||||||
||Healthwatch<br>West|Berkshire|(d)||11,350|{3,405)||7„9c|
||West Berkshire<br>Council||(e)||546|||5c|
||Veterans<br>Advocacy|Service|(f)|31,687|109,879|(141,566)|||
||Total Restricted<br>Funds|||80,773|121,775|(167,008)||35 5c|
||Unrestricted<br>Funds:||||||||
||Designated<br>Funds||||||||
||Fixed assets||(g)|71,685||36,304||107,9l|
||Pension<br>Reserve||(h)|113,878|||{7,941)|105,9:.|
||Strategic Reserve||(i)|88,536|||20,219|108,7!|
||Healthwatch<br>Portsmouth||(I)||||||
||Total Designated|Funds||274,099||36,304|12,278|322,6l|
||General<br>Fund|||858„820|4,577,377|(4,383,321)|(12„278)|1,040,5!|
||Total Unrestricted|Funds||1,132,919|4,5?7,377|(4,347,017)||1„363,2&|
||Total Funcls|||1,213,692|4,699,152|(4,514,025)||1,398,8'|





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|Analysis of Net A|ssets Betwe|en Funds||||
|---|---|---|---|---|---|
|||||Creditors||
|Current year||Fixed<br>Assets|Net Current<br>Assets|over one|At 31<br>March 2022|
|||||yearf||
|Restricted funds|||14,621||14„621|
|Unrestricted<br>Funds:||||||
|Designated<br>Funds||98,970|204,060||303,030|
|General<br>Funds|||1,343,873|(6,673)|1„337,200|
|Total Unrestricted|Funds|98,970|1,547,933|(6,673)|1,640,230|
|Total Funds||98,970|1,562,554|(6,673)|1,654,851|
|Prior year||Fixed<br>Assets|Net Current<br>Assets|Creditors<br>over one|At 31<br>March 2021|
|||||year<br>f||
|Restricted<br>Funds|||35,540||35,540|
|Unrestricted<br>Funds||||||
|Designated<br>Funds||107,988|214,693||322,681|
|Genera<br>I Funds|||1,049,989|(9,391)|1,040,598|
|Total Unrestricted|Funds|107,988|1,264,682|(9,391)|1,363,279|
|Total Funds||107,988|1,300,222|(9,391)|1,398,819|





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|The charity|has|commitments|under|operating|leases for equipment,|land and|buildings|
|---|---|---|---|---|---|---|---|
|CILle:||||||||
|Within one|year|||||10,257|30,389|
|Within 2to|5years|||||20,514|30,772|
|Total operating||lease commitment||||30,772|61,161|



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