Company Registration Number: 03954988 Charity Registration Number: 1080581 '.he .he Citizens Advice Copeland Financial Statements For the Year Ending 31 March 2025 Ne no es JANE ASCROFT ACCOUNTANCY LIMITED Chartered accountants Enterprise House Harmire Enterprise Park Barnard Castle County Durham DL12 8XP
Citizens Advice Copeland Trustee5' Annual Report (Incorporating the Dlrectorfs Report) (continued) Year Ended 31 March 2025 Achievements and Performance This year Citizens Advice Copeland has continued to work to meet the needs of people living and working throughout Copeland. Our free, independent. confidential service rernains in demand with more of our clients requiring longer term support with rnore complex issues. Our key stats for the period are- 1,757 clients supported 14.920 issues dealt with Our income gains for this period total {confimed and expected): £3.6 million income gain £2.1 debts written off In addition to this- Helped 495 clients with 2963 debt issues Helped 1,244 clients with 6.710 benefit issues Helped 302 clients with 1058 utilities and communication issues Helped 204 clients with 621 housing issues Helped 123 clients with 286 family and relationship issues Top benefit enquiry was Personal Independence Payments with 457 issues Top debt enquiry was council tax arrears with 362 issues 75 /0 of clients seen presented with a disability or long tenn healih condition 62Yo of contacts were over the phone and 24 % via email This year we have delivered projects for the following funders:_ Cumberland Council Copeland Community Fund Citizens Advice Energy Advice Programme Time to Change West Cumbria Cavendish Nuclear Northem Gas Networks Money and Pensions Service Sellafield Ltd Macmillan Cancer Support The National Lottery Community Fund Phoenix Enterprise Centre Phyllis Harney Trust Transforming West Cumbria UKSPF NHS North East and North Cumbria ICB - Waiting Well Project Cumbria Community Foundation All these projects have allowed us to meet the needs of some of our most vulnerable residents. We have continued to develop the provision of financial wellbeing support via our website which covers a range of topics such as how to plan a sustainable budget, saving and planning for the future and how to manage a change in income. Working in partnership with Citizens Advice Allerdale we have also delivered workshops to schools promoting the benefits of. and helping students to, plan and save for their future. We continue to have strong partnerships with a range of organisations including Cumberland Council. Time To Change West Cumbria. Phoenix Enterprise Centre and Whitehaven, Egremont and District
Citizens Advice Copeland Trustees. Annual Report (Incorporating the Director's Report) (continued) Year Ended 31 March 2025 Credil Union to provide services and support for those who continue to be affected by high living costs. We met the performance requirements of our funders (a requirement in order to receive the funding). We were successful with sufficient bids to provide seNices meeting our aims and values to almost cover our costs therefore achieving our funding objectives. Financial Review The charity showed a deficit for the year of £3.388 {2024: -£41.130). At 31 March 2025 general reserves totalled £128,298 and there was a further £74,183 in designated funds. Restricted funds totalled £1.987. 5.50/0 of income is 'core funding, from Cumberland Council to deliver advice services throughout the Copeland Area. This is agreed via an annual Service Level Agreement. We deliver a county-wide welfare benefit contract (through Citizens Advice Cumbria) for Macmillan Cancer Support. Our remaining funding supports us lo deliver energy, financial wellbeing, benefit and debt advice projects. We are increasingly working in partnership with other organisations (eg Whitehaven and Egremont District Credit Union and Citizens Advice Allerdale} for delivering these projects. Fundraising is typically less than 1 % of the total income received. Reserves Policy Our income is dominated by competitive contracts providing restricted funds which create minimal opportunity for building reserves. Our financial position is precarious due to Ihe uncertainty both of receiving and the short term nature of these contracts. To achieve the aims of our charity we must seek to preserve our solvency requiring reserved funds to manage credible risks. The current view of the amount our charity needs to hold in reserve is £118,000 (-8 weeks trading costs) but that is an an aspirational target. Our ability to increase the level of reserve is constrained not only by the difficult financial climate but also because most of our income is restricted to specific projects and so we are not at liberty to divert it to other uses such as reserves. Going Concern While we are confident that we remain a going concern in that our funders continue to value our service. changes to their financial stability could affect that confidence. The short term nature of most of our funding is a vulnerability which we have limited scope to influence. Investment Policy We have insufficient funds to make social investments and therefore have no associated policy.
Citizens Advice Copeland Trustees. Annual Report (Incorporating the Dlrector's Report) (¢ontlnuedJ Year Ended 31 March 2025 Plans for Future Periods The key objectives for 2025126 are the development of our seNice to not only meet the needs of our communities but also ensure that through partnership working and funding we remain a leading West Cumbrian charity supporting some of our most vulnerable clients through crisis. To do this we will focus on the following four areas: Partnerships We will develop relationships with the LCAS under Cumberland council control lo maximise benefit for all. We will enhance our advice by working alongside key service providers whose organisations complement our service. We will look for new opportunities to promote our organisation and the services we provide in order to increase our reach across Copeland. Advice Deliver our service to ensure access to anyone who needs it, ensuring it advances equity, diversity, and inclusion. Sustainability We will ensure that we secure our future as a service through a more collaborative, proactive and competitive approach to fundraising and funding whilst keeping true to our principles. People To altract and retain high-quality staff and volunteers (incl trustees) to help us be an effective and inclusive employer. We continue to build strong relationships with local agencies and support groups working with them to meet the needs of our community. Joint working with other local Citizens Advice offices in Cumbria continues and we continue to play an active role in this.
Citizens Advice Copeland Trustees, Annual Report {Incorporating the Director's Report) {continuedJ Year Ended 31 March 2025 structure Governance and Mana ement Governing Document The company was established under Memorandum of Association which established the objecls and powers of the charitable company governed under its Articles of Association. Subsequently we adopted the National Citizens Advice model Articles of Association (which incorporate the relevant parts of the memorandum) to implement the requirements of the Companies Act 2006 and subsequently to adopt the revised National Citizens Advice model based on the Charities Commission model of best practice and agreed with them. We also altered our name to align to National Citizens Advice branding removing the term 'Bureau' so changing from 'Copeland Citizens Advice Bureau, to 'Citizens Advice Copeland, on 15 January 2019, also approved by both bodies. The organisation is a charitable company limited by guarantee. incorporated in 03 March 2000 and registered as a charity on 05 May 2000. In the event of the company being wound up members are required to conlribute an amount not exceeding £1. Recruitment and Appolntment of Trustees The directors of the company are also charity trustees for the purposes of the Charity Law and under the Company's Articles are known as members of the Company. Under the requirements of the Articles of Association in every subsequent year one-third of the members or, if their number is not three or a multiple of three. then the number nearest one-third, shall retire from office. The members of the Board to retire in every year shall be those who have been longest in office since their last election, but as between persons who become members of the Company on the same day those to retire shall (unless they otherwise agree amongst themselves) be determined by lot. Trustee Induction and Training Trustees are given induction training by attending an initial meeting where the aims and objectives of the charity are clarified and explained. Packs explaining the roles, duties and responsibilities of Trustees are provided. All new trustees receive the Charity Commissions guide 'The Essential Trustee,. Trustees attend further appropriate training courses organised by Citizens Advice nationally. Organisational Structur8 The charity has a Management Board of up to fifteen members with a minimum of three. who meet regularly and are responsible for the strategic direction and policy of the charity. At present, the Board has eight members from a variety of professional backgrounds relevant to the work of the charity. The Managemenl Board has appointed a Finance and Risk Group which comprises of a representative from the Management Board, the Finance Officer and Chief Officer. They meet on a quarterly basis to discuss issues relating to funding, review finance reports, discuss our budget and ensure that accounts reports are presented to the Board on a quarterly basis for their approval. The Chief Officer has responsibility for securing all funding and the day to day operational management of the organisation ensuring that the team continues to develop their skills and working practices in line with best practice.
Citizens Advice Copeland Trustees. Annual Report (Incorporating the Director's Report) (¢ontlnued) Year Ended 31 March 2025 Risk Management The Board of Management reviews the major risks to the charity on an ongoing basis. Where appropriate, systems or procedures have been established to mitigate the risks the charity faces. Internal control risks are minimised by the implementation of procedures for authorisation of all transactions and projects. Procedures are in place to ensure compliance with health and safety of staff. volunteers and visitors to the bureau. We have adopted an information risk assurance policy and have developed our arrangements to meet the requirements of the Data Protection Act legislation implemented in 2018. Related Partles The charity co-operates with the National Association of Citizens Advice in the pursuit of its charitable objectives. The charity is a member of Citizens Advice Cumbria and deliver project work as a sub-contractor on county wide contracts secured by CAC (Macmillan project)- The Chief Officer attends meetings of other voluntary organisations in the area to promote cohesive service delivery, to identify any gaps in the provision of services. particularly for'hard to reach, and vulnerable groups and to seek out opportunities for collaborative delivery. Key management personnel remuneration The trustees consider the Board of Trustees and the chief executive as comprising the key management personnel of the charity in charge of directing and controlling the charity and running and operating the charity on a day to day basis. All trustees give of their time freely and no trustee remuneration was paid in the year. Details of trtjstee expenses and related party transactions are disclosed in note 15 to the accounts. The pay of the charity's chief executive is reviewed annually and assessed in accordance with average earnings. The remuneration is also bench-marked with charities of a similar size and activity to ensure that the remuneration set is fair and not out of line with that generally paid for similar roles. Reference and Administrative Detalls Registered charlty name Citizens Advice Copeland Charity reglstration number Company registration number 03954988 Princlpal office and reglstered Phoenix House office 3-5 Jacktrees Road Cleator Moor Cumbria CA25 58D 1080581
Citizens Advice Copeland Trustees. Annual Report (Incorporating the Dlrector's Report) (Continued) Year Ended 31 March 2025 The Trustees Mr G P Smith Mrs J L Donaldson Mr D J Wallace (Chair) Mr C Brown Ms S Graham Ms G Elliott Mr K Peel Ms A-M Melvin Mr M Scholfield (Resigned 27 November 2024) (Resigned 18 September 2024) (Appointed 6 August 2024} (Appointed 31 October 2024) Company Secretary Mrs J L Donaldson Independent Examiner Jane Ascroft FCA MA (Cantab) Enterprise House Harmire Enterprise Park Barnard Castle County Durham DL12 8XP Small Company Provisions This report has been prepared in accordance with the provisions applicable to companies entitled to the small companies exemption. The trustees, annual report was approved on trustees by: a .KJoV.Qtnl*(.1Snd signed on behalf of the board of COAIG 6Qow Trustee
Citizens Advice Copeland Independent Examinerfs Report to the Trustees of Citizens Advice Copeland Year Ended 31 March 2025 I report to the trustees on my examination of the financial statements of Citizens Advice Copeland ('the charity,) for the year ended 31 March 2025. Responsibilities and Basls of Report As the trustees of the company (and also its directors for the purposes of company law) you are responsible for the preparation of the financial statements in accordance with the requirements of the Companies Act 20061'the 2006 AGt'). Having satisfied myself that the accounts of the company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of the charity's accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In carrying out my examination I have followed the Directions given by Ihe Charity Commission under section 145(5){b) of the 2011 Act. Independent Examinerfs Statement Since the charity's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because l am a member of the Institute of Chartered Accountants in England and Wales {ICAEW). which is one of the listed bodies. I have completed my examination. I confirm that no matters have corne to my attention in connection with the examination giving me cause to believe- accounting records were not kept in respect of the charity as required by section 386 of the 2006 Act., or the financial statements do not accord with those records., or the financial statements do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair, view which is not a matter considered as part of an independent examination., or the financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Praclice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Jane Ascroft FCA MA (Cantab) Independent Examiner Enterprise House Harmire Enterprise Park Barnard Castle County Durham DL12 8XP
Citizens Advice Copeland Statement of Financial Activities (including income and expendlture account) Year Ended 31 March 2025 2025 Restricted funds Total funds 2024 Unrestricted funds Total funds Note Income and endowments Donations and legacies Charitable activities Investment income Other income 4,276 82,390 2,624 2,397 4,276 724.479 2.624 2.397 2,241 690.603 2,579 643 642,089 Total income 91,687 642,089 733,776 696,066 Expenditure Expenditure on charitable activities Total expenditure 9,10 94,367 642,797 737,164 728,476 94,367 642,797 737,164 728,476 Net expenditure (2,680) (708) (3.388) (32,410) Transfers belween funds 91 {91) Other recognised gains and losses Revaluation loss (8,720) (41.130) Net movement In funds (2,589) (799) (3,388) Reconciliation of funds Total funds brought forward Total funds carrled forward 205,070 2,786 207,856 248,986 202.481 1,987 204,468 207,856 The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities. The notes on pages 12 to 27 fonn part of these financial statements.
Citizens Advice Copeland Statement of Financial Position 31 March 2025 2025 2024 Note Fixed Assets Tangible fixed assets 16 75,343 75,934 Current Assets Debtors Cash at bank and in hand 17 51,857 151,121 75,730 154,358 202,978 230,088 Creditors: amounts falling due within one year Net Current Assets 18 73,853 98,166 129,125 131,922 Total Assets Less Current Liablllties 204,468 207.856 Net Assets 204,468 207,856 Funds of the Charity Restricted funds Unrestricted funds 1,987 202,481 2,786 205,070 Total charlty funds 21 204,468 207,856 For the year ending 31 March 2025 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 reSating to small companies. Directors, responsibilities.. The members have not required the company to obtain an audit of its financial statements for the year in queslion in accordance with section 476., The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of financial statements. These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies, regime. These financial statements were approved by the board of trustees and authorised for issue on Iqm Njou.eM..kn., and are signed on behalf of the board by: CQAI(3 6QaWIKJ Trustee The notes on pages 12 to 27 form part of these flnancial statements. 10
Citizens Advice Copeland Statement of Cash Flows Year Ended 31 March 2025 2025 2024 Cash Flows from Operating Activities Net expenditure (3,388) (32,410) Adjustments for.. Depreciation of tangible fixed assets Other interest receivable and similar income Accrued expensesl(income) 5,091 (2,624) 25,077 3,591 (2,579) (48,523) Changes in.. Trade and other debtors Trade and other creditors {4.222) (21,295) (1,361) 52,174 (19,935) {47,682) Cash generated from operations Interest received 2,624 2,579 Net cash froml(used in) operating activities 1,263 (45,103) Cash Flows from Investing Activities Purchase of tsngible assets Net cash used in investing activities (4,500) (4,500) (4,525) (4,525) Net Decrease In Cash and Cash Equivalents Cash and Cash Equivalents at Beginning of Year Cash and Cash Equivalents at End of Year {3.237) 154,358 (49,628) 203,986 151,121 154.358 The notes on pages 12 to 27 form part of these flnancial statements. 11
Citizens Advice Copeland Notes to the Financial Statements Year Ended 31 March 2025 General Information The charity is a public benefit entity and a private company limited by guarantee, registered in England and Wales and a registered charily in England and Wales. The address of the registered office is Phoenix House, 3-5 Jacktrees Road, Cleator Moor, Cumbria, CA25 5BD. Statement of Compliance These financial statements have been prepared in compliance with FRS 102, The Financial Reporting Standard applicable in the UK and the Republic of Ireland,, the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP {FRS 1021) and the Companies Act 2006. Accounting Policies Basis of Preparation The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expenditure. The financial statements are prepared in sterling. which is the functional currency of the entity. Going Concern While we are confident that we remain a going concern in that our funders continue lo value our service, changes to their financial stability given the uncertain political and economic environment could affect that confidence. Judgements and Key Sources of Estimatlon Uncertalnty The preparation of the financial statements requires management to make judgements. estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The trustees consider that there are no significant estimates or judgements affecting these financial statements. Fund Accounting Unrestricted funds are available for use at the discretion of the trustees to further any of the charity's purposes. Designated funds are unrestricted funds earmarked by the trustees for particular future project or commitment. Restricted funds are subjected to restrictions on their expenditure declared by the donor or through the terms of an appeal, and fall into one of two sub-classes: restricted income funds or endowment funds. 12
Citizens Advice Copeland Notes to the Financial Statements (¢ontinuedJ Year Ended 31 March 2025 Accounting Pollcles (continugdj Income All incoming resources are included in the statement of financial activities when entitlement has passed to the charity,. it is probable that the economic benefits associated with the transaction will flow to the charity and the amount can be reliably measured. The following specific policies are applied lo particular categories of income: income from donations or grants is recognised when there is evidence of entitlement to the gift, receipt is probable and its amount can be measured reliably. legacy income is recognised when receipt is probable and entitlement is established. income from donated goods is measured at the fair value of the goods unless this is impractical to measure reliably, in which case the value is derived from the cosl to the donor or the estimated resale value. Donated facilities and services are recognised in the accounts when received if the value can be reliably measured. No amounts are included for the contribution of general volunteers. income from contracts for the supply of services is recognised with the delivery of the contracted service. This is classified as unrestricted funds unless there is a contractual requirement for it to be spent on a particular purpose and returned if unspent, in which case it may be regarded as restricted. Expenditure Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered. and is classified under headings of the statement of financial activities to which it relates: expenditure on raising funds includes the costs of all fundraising activities, events, non-charitable trading activities, and the sale of donated goods. expenditure on charitable activities includes all costs incurred by a charity in undertaking activities that further its charitable aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charity apportioned to charitable activities. other expenditure includes all expenditure that is neither related to raising funds for the charity nor part of its expenditure on charitable activities. All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs are apportioned between the activities they contribute to on a reasonable, justifiable and consistent basis. Operatlng Leases Lease payments are recognised as an expense over the lease term on a straight-line basis. The aggregate benefit of lease incentives is recognised as a reduction to expense over the lease term, on a straight-line basis. 13
Citizens Advice Copeland Notes to the Financial Statements {¢ontlnuedJ Year Ended 31 March 2025 Accounting Policies (contlnuod) Tangible Assets Tangible assets are initially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairment losses. Any tangible assets carried at revalued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses. An increase in the carrying amount of an asset as a result of a revaluation, is recognised in other recognised gains and losses, unless il reverses a charge for impairment that has previously been recognised as expenditure within the statement of financial activities. A decrease in the carrying amount of an asset as a result of revaluation, is recognised in other recognised gains and losses. except to which it offsets any previous revaluation gain, in which case the loss is shown within other recognised gains and losses on the statement of financial activities. Depreciatlon Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the useful economic life of that asset as follows.. Freehold property Fixtures and fittings Straight line over 50 years Straight line over 3 5 years Impairment of Fixed Assets A review for indicators of impairment is carried out at each reporting date, with the recoverable amount being estimated where such indicalors exist. Where the carrying value exceeds the recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for possible reversal al each reporting date. Financial Instruments The charity only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value. Defined Contribution Plans Contributions to defined contribution plans are recognised as an expense in the period in which the related service is provided. Prepaid contributions are recognised as an asset to the extent that the prepayment will lead to a reduction in future payments or a cash refund. When contributions are not expected to be settled wholly within 12 months of the end of the reporting date in which the employees render the related service, the liability is measured on a discounted present value basis. The unwinding of the discount is recognised as an expense in the period in which it arises. 14
Citizens Advice Copeland Notes to the Flnanclal Statements (contlnued) Year Ended 31 March 2025 Debtors Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. Accrued income and tax recoverable is included al the best estimate of the amounts receivable at the balance sheet date. Cash at Bank and in Hand Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Creditors Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due. Taxatlon The company is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and Iherefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the company is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes. Limited by Guarantee The company is limited by guarantee. At 31st March 2025 there were 7 members each of whom had undertaken to contribute an amount not exceeding £1 in the event of a winding up. Donations and Legacies Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Donatlons Donations 1,276 1,276 2,241 2,241 Grants Cavendish Nuclear 3,000 3,000 4,276 4,278 2.241 2.241 15
Citizens Advice Copeland Notes to the Flnancial Statements (contlnugd) Year Ended 31 March 2025 Charitable Activities Unrestricted Funds Restricted Total Funds Funds 2025 Macmillan MaPS DAP CC Money Advice Time To Change West Cumbria Cumberland Council National Citizens Advice Allerdale Citizens Advice Phoenix Enterprise Centre Phyllis Harney Trust Groundwork North East & Cumbria UKSPF Cumbria Community Foundation Copeland Community Foundation Other grants 67,525 90,131 57,060 67,525 90,131 57,060 9,210 68,418 30,077 52,500 7,656 25,000 4,449 16,667 125,342 164,484 5,960 9,210 42,500 21 5,000 25,918 30,056 47,500 7,656 25,000 4,449 16,667 125,342 164,484 5,301 659 82.390 642,089 724,479 Unrestricted Funds Restricted Total Funds Funds 2024 Macmillan MaPS DAP CC Money Advice Cumberland Council National Citizens Advice Phoenix Enterprise Centre Phyllis Harney Trust Groundwork North East & Cumbria Sellafield Cumbria Community Foundation Copeland Community Foundation Other grants 51,370 107,815 57,060 33,933 46,798 7,656 51,370 107,815 57,060 65,933 46,798 7,656 25,000 501 5,000 139,316 183,688 466 32.000 25,000 501 5,000 139,316 183,688 466 62.000 628,603 690,603 Investment Income Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Bank interest receivable 2,624 2,624 2,579 2,579 16
Citizens Advice Copeland Notes to the Financial Statements (continuod) Year Ended 31 March 2025 Other Income Unrestricted Funds Restricted Total Funds Funds 2025 Fundraising income Other income 2,357 40 2.357 40 2,397 2,397 Unreslricted Funds Restricted Total Funds Funds 2024 Fundraising income Other income 450 192 450 193 642 643 Expenditure on Charitable Activities by Fund Type Unrestricled Funds Restricted Total Funds Funds 2025 Direct charitable costs Support costs 73,151 21,216 523,728 119.069 596,879 140,285 94,367 642,797 737,164 Unrestricted Funds Restricted Total Funds Funds 2024 Direct charitable costs Support costs 44.769 26.504 558,798 98,405 603,567 124,909 71,273 657,203 728,476 10. Expenditure on Charltable Activities by Actlvity Type Activities undertaken directly Support costs Total funds 2025 Total fund 2024 Direct charitable costs Governance costs 596,879 139,085 1,200 735,964 1,200 727.276 1,200 596.879 140,285 737,164 728,476 11. Net Expenditure Net expenditure is stated after chargingl(crediting): 2025 2024 Depreciation of tangible fixed assets 5.091 3.591 17
Citizens Advice Copeland Notes to the Flnancial Statements {¢ontlnued) Year Ended 31 March 2025 12. Independent Examinatlon Fees 2025 2024 Fees payable to the independent examiner for- Independent examination of the financial statements 1,200 1.200 13. Staff Costs The total staff costs and employee benefits for the reporting period are analysed as follows: 2025 2024 Wages and salaries Social security costs Employer contributions to pension plans 499,864 40,302 20,543 467,972 43,969 20,882 560,709 532,823 The average head count of employees during the year was 16 {2024: 17}. The average number of full-time equivalent employees during the year is analysed as follows: 2025 2024 Project staff SupeNisory staff Administrative staff other staff 16 17 No employee received employee benefits of more than £60,000 during the year (2024: Nil). Key Managemant Personnel Key management personnel include all persons that have authority and responsibility for planning, directing and controlling the activities of the charity. The total compensation paid to key management personnel for services provided to the charity was £54.028 {2024..£52,413). 14. Trustee Remuneration and Expenses Trustees have received neither remuneration nor expenses during the current and previous period. 15. Transfers Between Funds Unrestricted funds have been used to cover small deficits on a number of restricted funds during the year. Restricted funds with small surpluses arising due to cost allocations have been moved to unrestricted reserves. 18
Citizens Advice Copeland Notes to the Financlal Statements (contlnuedj Year Ended 31 March 2025 16. Tangible Fixed Assets Freehold Fixtures and property filtings Total Cost At 1 April 2024 Additions 124,679 64,893 4,500 189.572 4.500 At 31 March 2025 124,679 69,393 194,072 Depreciation At 1 April 2024 Charge for the year At 31 March 2025 51,762 2,083 61,876 3,008 113,638 5,091 53,845 64,884 118,729 Carrying amount At 31 March 2025 70,834 4.509 75,343 At 31 March 2024 72.917 3,017 75,934 Tangible fixed assets held at valuation The freehold propety at Millom was revalued in June 2024 by H & F Estate & Letting Agency at £75,000. 17. Debtors 2025 2024 Trade debtors Prepayments and accrued income 4,200 47,657 75,730 51,857 75.730 18. Creditors: amounts falling due within one year 2025 2024 Trade creditors Accruals and deferred income Social security and other taxes Pension creditor 6,760 53,673 9,893 3,527 3,599 94.567 73.853 98,166 19
Citizens Advice Copeland Notes to the Financlal Statements (Gontinued) Year Ended 31 March 2025 19. Deferred Income 2025 2024 At 1 April 2024 Amount released to income Amount deferred in year At 31 March 2025 78,948 101.323 (78,948) (101,323) 41,072 78,948 41.072 78,948 The deferred income at the reporting date relates to grants received during the year which relate to future accounting periods. The grants are in relalion to the TWC Financial Wellbeing Project, the Community Panel project. the Financial Inclusion projecl and the Cumberland Council core grant. 20. Pensions and Other Post Retirement Benefits Defined contribution plans The amount recognised in income or expenditure as an expense in relation to defined contribution plans was £20,543 (2024: £20,882). 20
Citizens Advice Copeland Notes to the Flnanclal Statements {contlnuedJ Year Ended 31 March 2025 20. Pensions and Other Post Retirement Benefits (¢ontlnued) TPT Retirement Solutions - The Growth Plan The company participates in the scheme, a multi-employer scheme which provides benefits to some 521 non-associated participating employers. The scheme is a defined benefit scheme in the UK. It is not possible for the company to obtain sufficient information to enable it to account for the scheme as a defined benefit scheme. Therefore it accounts for the scheme as a defined contribution scheme. The scheme is subject to the funding legislation outlined in the Pensions Act 2004 which came into force on 30 December 2005. This. togelher with documents issued by the Pensions Regulator and Technical Actuarial Standards issued by the Financial Reporting Council, set out the framework for funding defined benefit occupational pension schemes in the UK. The scheme is classified as a 'last-man stsnding arrangem8nt'. Therefore the company is potentially liable for other participating employers, obligations if those employers are unable to meet their share of the scheme deficit following withdrawal from the scheme. Participating employers are legally required to meet their share of the scheme deficit on an annuity purchase basis on withdrawal from the scheme. A full actuarial valuation for the scheme was carried out at 30 September 2023. This valuation showed assets of £514.gm, liabilities of £531.Om and a deficit of £16.1m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows: Deficit contrlbutlons From 1 April 2025 to 31 March 2028: £2.100,000 per annum (payable monthly) Unless a concession has been agreed with the trustee the term to 31 March 2028 applies. Note that the scheme's previous valuation was carried out with an effective dale of 30 September 2020. This valuation showed assets of £800.3m. liabilities of £831.9m and a deficit of £31.6m. To eliminate this funding shortfall, the Trustee asked the participating employers to pay additional contributions to the scheme as follows= Deficit contributions From 1 April 2022 to 31 January 2025.. £3,312.000 per annum (payable monthly} The recovery plan contributions are allocated to each participating employer in line with their estimated share of the Series 1 and Series 2 scheme liabilities. Where the scheme is in deficit and where the company has agreed to a deficit funding arrangement the company recognises a liability for this obligation. The amount recognised is the net present value of the deficit reduction contributions payable under the agreement that relates to the deficit. The present value is calculated using the discount rate detailed in these disclosures. The unwinding of the discount rate is recognised as a finance cost. 21
Citizens Advice Copeland Notes to the Flnancial Statements {¢onllnued) Year Ended 31 March 2025 21. Analysis of Charitable Funds Unrestricted funds At 1 Apr 2024 Gains and losses At31 Mar 2025 Income Expenditure Transfers General funds Capital Fund Phyllis Hamey Trust 127,738 73.615 66,687 (65,114) {3,932) (1,013) 4,500 128,298 74,183 3,717 205,070 25.000 (25,321) {94,367} {3,396) 91 91,687 202,481 At 1 Apr 2023 Gains and losses At31 Mar 2024 Income Expenditure Transfers General funds Capital Fund Phyllis Harney Trust 131,839 83,720 42,462 (43,398) (2,432) (3,165) 1.047 127.738 73.615 (8,720) 4,160 25,000 {25.443) (71.273) 3,717 219,719 67,462 12,118) {8,720) 205,070 Restricted funds At 1 Apr 2024 Gains and losses At31 Mar 2025 Income Expenditure Transfers Equipment Financial Inclusion Project CC Money Advice MaPS Macmillan Phoenix Enlerprise Centre project TWC Financial Wellbeing TWC Core Costs TWC Bedrock Fund Energy Advice Project 2,319 (1,159) 1,160 164,484 57,060 90,131 67,526 (164,412) (57,057) (89,376) (67,513) 72 (3) 755 (13) 7.656 (7.656) 73,836 4,973 (73,836) (5,413) 440 42,500 (42,500) 30,056 (29,374) (682) 22
Citizens Advice Copeland Notes to the Financial Statements {Gontinuod) Year Ended 31 March 2025 21. Analysis of Charitable Funds {¢ontlnued) TWC Mental Health & Wellbeing Waiting Well project Cost Of Living project CC Forni Filling Project Benefits Advice Cumberland NGN project Sellafield workshop project UKSPF volunteer project West Cumbria Mental Health project 4.033 (4,272) 239 467 5,033 {5,383) (117) 25.918 (25,911) (7} 45,819 268 (45,819) (320) 52 1.681 (1,681) 16.666 (16,666) 4,449 (4.449) (642,797) 2.786 642,089 (91} 1,987 At 1 Apr 2023 Gains and losses At31 Mar 2024 Income Expenditure Transfers Equipment Financial Inclusion Project CC Money Advice MaPS Macmillan Groundwork Phoenix Enterprise Centre project TWC Financial Wellbeing TWC Core Costs TWC Bedrock Fund (1.159) 3,478 2,319 161,734 57.060 107.815 51,371 501 (161,322) (57,992) {108,487) (51,575) (3,116) (412) {191) (1.543} {178) 2,615 1,123 2,215 382 7,656 (7.619) (37) 3,138 6,241 67,147 22,507 (70,172) (28,670) (113) (78) 2,949 42,500 (45,277) {172} 23
Citizens Advice Copeland Notes to the Financlal Statements (continued) Year Ended 31 March 2025 21. Analysis of Charitable Funds (continued) Energy Advice Project CCC First Contact CCC Mental Wellbeing Project Copeland Hardship Relief Fund TWC Mental Health & Wellbeing Waiting Well project Cost Of Living project CC Form Filling Project 9,799 31.798 22,408 {41.485) (22,311) {112} (97) 382 6,443 (6,480) (345) 3,038 21,953 {24.379) (612) 7,162 (7,145) (17) 467 467 15.000 (14,950) (50) 5,082 (5,064) {657.203) {18} 2,118 29.267 628,604 2,786 24
Citizens Advice Copeland Notes to the Financial Statements (contlnu8d) Year Ended 31 March 2025 21. Analysls of Charitable Funds (¢ontinued) The specific purpose for which funds are to be assigned follow below: General Advice Unrestricted funds to support a general advice service for Copeland residents provided from our Whitehaven and Millom offices. Phyllis Harney Trust Unrestricted funds to support a general advice service for clients in financial hardship, particularly younger people and families experiencing poverty. Financial Inclusion Project Restricted funds to provide welfare benefits and debt advice to clients. Cumberland Council (CC) Money Advlce Restricted funds to provide money advice and financial capability services in Copel2nd. Money And Penslon Service Debt Advlce Project {MaPS DAP) Restricted funds to provide debt advice to clients in financial difficulty. Macmillan Restricted funds to provide welfare benefits casework to cancer patients and their families. Groundwork Restricted funds to provide welfare benefits advice to long-term unemployed clients to enable a move into paid employment. Phoenlx Enterprise Centre (PEC} Project Restricted funds to provide a telephone referrall advice system for those who access help via Phoenix Enterprise Centre. Transforniing West Cumbrla (TWC) Financial Wellbeing Financial Wellbeing Project Grant received from Cumbria Community Foundation through the Transforming West Cumbria programme, funded by Sellafield Ltd to improve the financial wellbeing of individuals in West Cumbria. Transforming West Cumbria ITWC) Core Costs Restricted funds towards the salary costs of core staff (management, training, finance, administralion, cleaning). Transforming West Cumbria (TWC) Bedrock Fund Restricted funds to help organisations plan for sustainability. development and growth via analysis of opportunities for improvement. Energy Advlce Programme Restricted funds provided by Citizens Advice {NACAB) to deliver advice on energy-related issues. Cumbria Counly Council (CCC) First Contact Restricted funds to provide a dedicated first tier advice service for the people of Copeland with the aim of delivering free poverty advice and increasing service capacity. Cumbrla County Council (CCC) Mental Wellbing Project Restricted funds to provide expert advice on the problems that are negatively affecting individuals mental wellbeing. 25
Citizens Advice Copeland Notes to the Financial Statements (contlnued) Year Ended 31 March 2025 21. Analysis of Charltable Funds (continued) Copeland Hardship Rellef Fund Restricted funds to help service users in crisis: the fund allowed us to offer both discretionary financial support to relieve the immediate hardship situation and advice to provide greater financial stability in the longer term. TWC Mental Health & Wellbeing Restricted funds to provide advice to the service users of the West Cumbria Mental Health Partnership. Waiting Well Project Restricted funds to provide debt and benefit advice to clients waiting for surgery who are referred to our service by Together We and Fit 4 Life. Cost Of Living Project Restricted funds awarded by the national Citizens Advice team to enable local offices to help clients through the cost-of-living Crisis by supporting or increasing direct seNice delivery capacity. Cumberland Council (CC) Fom) Filling Project Restricted funds awarded by Cumberland Council to assist clients with the completion of weSfare benefit forms so that they can access entitlement and maximise their awards Benefits Advice Cumberland Restricted grant funding awarded by The National Lottery Community Fund to Citizens Advi Allerdale, as lead partner in a joint project with Citizens Advice Copeland and Citizens Advice Carlisle & Eden, to deliver benefits advice across Cumberland. NGN project Restricted grant funding awarded by Northem Gas Networks to Citizens Advice Carlisle & Eden. as lead partner in a joint project with Citizens Advice Copeland and Citizens Advice Allerdale, to provide a referral mechanism for customers in their network who would benefit from income maximisation. Sellafield workshop project Restricted funds awarded to Citizens Advice Allerdale and Citizens Advice Copeland to provide a series of on-site workshops to employees of Sellafield Ltd along with a referral system for employees in need of advice on an individual basis. UKSPF volunteer project Restricted grant funding awarded from the UK Shared Prosperity Fund by Cumberland Council to Citizens Advice Carlisle, as lead partner in a joint project with Citizens Advice Copeland and Citizens Advice Allerdale, to offer volunteering opportunity to those who have significant barriers to work. West Cumbria Mental Health project Restricted funds awarded by Cumbria Community Foundation to Groundwork NE & Cumbria as lead partner in a joint project with multiple agencies including Citizens Advice Copeland to provide assistance to the service users of the West Cumbria Mental Health Partnership. 26
Citizens Advice Copeland Notes to the Financial Stalements (contlnuedj Year Ended 31 March 2025 22. Analysls of Net Assets Between Funds Unrestricted Funds Restricted Total Funds Funds 2025 Tangible fixed assets Current assets Creditors less than 1 year Net assets 74.183 202,151 {73.853) 202,481 1,160 827 75,343 202,978 (73,853) 204,468 1,987 Unrestricted Funds Restricted Total Funds Funds 2024 Tangible fixed assets Current assets Creditors less than 1 year Net assets 73,615 229,621 (98,166} 205,070 2,319 467 75,934 230,088 (98,166) 207,856 2,786 23. Analysis of Changes in Net Debt At At 1 Apr 2024 Cash flows 31 Mar 2025 Cash at bank and in hand 154,358 {3,237) 151,121 24. Operatlng Lease Commitments The total future minimum lease payments under non-cancellable operating leases are as follows: 2025 2024 Not later than 1 year Later than 1 year and not later than 5 years 1,591 1,671 3,262 27
Citizens Advice Copeland Management Informatlon Year Ended 31 March 2025 The Following Pages Do Not Forni Part of the Flnancial Statements. 28
Citizens Advice Copeland Detailed Statement of Financlal Activities Year Ended 31 March 2025 2025 2024 Income and endowments Donations and legacies Donations Cavendish Nuclear 1.276 3,000 2,241 4,276 2.241 Charitable activities Macmillan MaPS DAP CC Money Advice Time To Change West Cumbria Cumberland Council National Citizens Advic8 Allerdale Citizens Advice Phoenix Enterprise Centre Phyllis Harney Trust Groundwork North East & Cumbria Sellafield UKSPF Cumbria Community Foundation Copeland Community Foundation Other grants 67,525 90.131 57,060 9,210 68,418 30,077 52,500 7,656 25,000 4,449 51,370 107,815 57,060 65,933 46.798 7,656 25,000 501 5,000 16,667 125,342 164,484 5,960 139.316 183,688 466 724,479 690,603 Investment income Bank interest receivable 2.624 2,579 Other income Fundraising income Other income 2,357 40 450 193 2,397 643 Total income 733,776 696,066 29
Citizens Advice Copeland Detalled Statement of Financial Actlvities {contlnu8d) Year Ended 31 March 2025 2025 2024 Expenditure Activities undertaken dlrectly Wages Employer's NIC Pension Costs Premises costs Office costs Staff and volunteer costs Partner payments Other costs 418,466 40,302 20,543 692 237 10,060 104,549 2,030 402.107 43,969 20,882 680 1,222 12,066 120.320 2,321 596.879 603,567 Support costs Wages Premises costs Office costs Depreciation Staff and volunteer costs Other costs 81,398 26,343 25,678 5,091 290 285 65,865 28,357 25,623 3,591 113 160 139,085 123,709 Governance costs Accountancy fees 1.200 1.200 Total expenditure 737,164 728,476 Net expenditure (3,388} (32,410) 30