Company Registration Number: 03954988
Charity Registration Number: 1080581
Citizens Advice Copeland
Financial Statements
For the Year Ending
31 March 2024
JANE ASCROFT ACCOUNTANCY LIMITED
Chartered accountants
Enterprise House
Harmire Enterprise Park
Barnard Castle
County Durham
DL12 8XT

Citizens Advice Copeland
Financlal Statements
Year Ended 31 March 2024
Page
Trustees. Annual Report (Incorporating the Director's Report)
Independent Examinerfs Report to the Trustees
Statement of Financial Activities (Including Income and Expenditure Account)
Statement of Financial Position
10
statement of Cash Flows
11
Notes to the Financial Statements
The Following Pages Do Not Form Part of the Financial Statements
Detailed Statement of Financial Activities
12
29

Citizens Advice Copeland
Trustees. Annual Report (Incorporatlng the Dlrectorfs Report)
Year Ended 31 March 2024
The trustees, who are also the directors for the purposes of company law, present their report and the
unaudited financial statements of the charity for the year ended 31 March 2024.
Ob
ectives and Activitl8S
The aims of the company are:
To promote any charitable purpose for the benefit of the community in the Copeland area by the
advancement of education. the protection of health and the relief of poverty, sickness and distress.
Our activities principally relate to providing advice on money (debt) and welfare benefits, together with
housing advice and specialist services for people with physical or mental ill health and others. We help
people overcome their problems and we campaign on big issues when their voices need to be heard.
We ensure that the purpose of our charity is beneficial and carried out so as to benefit the public
beneficially. We identify risks of harm and minimise those risks. We seek to ensure that the advice we
provide is available to all who need it. We do not charge for our service and people receive no
unnecessary personal benefits.
We are a volunteer led service which relies on a team of volunteers to undertake a number of roles
within our organisation. Our volunteer roles include Trustees, Advisers, Administrators and
Campaigners.

Citizens Advice Copeland
Trustees. Annual Report (Incorporating the Directorfs Report} (continued)
Year Ended 31 March 2024
Achievements and Performance
This year Citizens Advice Copeland has continued to work to meet the needs of people living and
working throughout Copeland. Our free, independent, confidential service remains in demand with
more of our clients requiring longer term support with more complex issues.
Our key stats for the period are:
2,116 clients supported
20,017 issues dealt with
Our income gains for this period total (confirmed and expected)-
£3,5 million income gain
£971,912 debts written off
£1.14 million debts rescheduled
£1.87 million benefits maintained, debts repaid and debts under control
In addition to this:
140 Food vouchers were issued
166 Fuel l Food vouchers totalling £8,968 were issued
6 applications to the Credit Union hardship fund were made totalling £1500
100 Hardship grants were issues totalling £5071
45 Clients were supported from our Hardship Relief Fund totalling £19,846.20
The most significant issues were- 29.780/0 relating to benefits and 26.38 % relating to debt
This year we have delivered projects for the following funders:.
Cumberland Council
Copeland Community Fund
Citizens Advice Energy Advice Programme
Money and Pensions SeNice
Cost of Living Project
Sellafield Ltd
Groundwork North East and Cumbria
Macmillan Cancer Support
The National Lottery Community Fund
Phoenix Enterprise Centre
Phyllis Harney Trust
Cumbria Community Foundation
All these projects have allowed us to meet the needs of some of our most vulnerable residents. We
have continued to develop the provision of financial wellbeing support via our website which covers a
range of topics such as how to plan a sustainable budget, saving and planning for the future and how
to manage a change in income. Working in partnership with Citizens Advice Allerdale we have also
delivered workshops to schools promoting the benefits of, and helping students to, plan and save for
their future.
We continue to have strong partnerships with a range of organisations including Cumberland Council,
Time To Change West Cumbria, Phoenix Enterprise Centre and Whitehaven, Egremont and District
Credit Union to provide services and support for those who continue to be affected by the cost of living
crisis.
We met the performance requirements of our funders (a requirement in order to receive the funding).

Citizens Advice Copeland
Trustees. Annual Report (Incorporatlng the Director's Report) {¢ontinugdJ
Year Ended 31 March 2024
We were successful with sufficient bids to provide services meeting our aims and values to almost
cover our costs therefore achieving our funding objectives.
Financial Review
The charity showed a deficit for the year of £32,410 (2023 - £6,504).
At 31 March 2024 general reserves totalled £127,738 and there was a further £77,332 in designated
funds. Restricted funds totalled £2,786.
4.5 % of income is 'core funding, from Cumberland Council to deliver advice services throughout the
Copeland Area. This is agreed via an annual se￿iCe Level Agreement.
We deliver a county-wide welfare benefit contract (through Citizens Advice Cumbria) for Macmillan
Cancer Support. Our remaining funding supports us to deliver energy, financial wellbeing, benefit and
debt advice projects. We are increasingly working in partnership with other organisations (eg
Whitehaven and Egremont District Credil Union and Citizens Advice Allerdale) for delivering these
projects. Fundraising is typically less than 1 % of the total income received.
Reserves Policy
Our income is dominated by competitive contracts providing restricted funds which create minimal
opportunity for building reserves. Our financial position is precarious due to the uncertainty both of
receiving and the short term nature of these contracts. To achieve the aims of our charity we must
seek to preserve our solvency requiring reserved funds to manage credible risks. The current view of
the amount our charity needs to hold in reseNe is £118,000 (-11 weeks trading costs) but that is an
aspirational target
Our ability to increase the level of reserve is constrained not only by the difficult financial climate but
also becaLrse most of our income is restricted to specific projects and so we are not at liberty to div8rt
it to other uses such as reserves.
Going Concern
While we are confident that we remain a going concern in that our funders continue to value our
service, changes to their financial stability could affect that confidence. The short tem nature of most
of our funding is a vulnerability which we have limited scope to influence.
Investment Policy
We have insufficient funds to make social investments and therefore have no associated policy.

Citizens Advice Copeland
Trustees, Annual Report {Incorporating the Dlrector's Report) (continuedj
Year Ended 31 March 2024
Plans for Future Periods
The key objectives for 2024125 are the development of our service to not only meet the need5 of our
communities but also ensure that through partnership working and funding we remain a leading West
Cumbrian charity supporting some of our mosl vulnerable clients through crisis.
To do this we will focu5 on the following four areas:
Partnerships
We will develop relationships with the LCAS under Cumberland council control to maximise benefit for
all. We will enhance our advice by working alongside key service providers whose organisations
complement our service. We will look for new opportunities to promote our organisation and the
services we provide in order to increase our reach across Copeland.
Advice
Deliver our service to ensure access to anyone who needs it, ensuring it advances equity, diversity,
and inclusion.
Sustalnabillty
We will ensure that we secure our future as a service through a more collaborative, proactive and
competitive approach to fundraising and funding whilst keeping true to our principles.
People
To attract and retain high-quality staff and volunteers (incl trustees) to help us be an effective and
inclusive employer.
We continue to build strong relationships with local agencies and support groups working with them to
meet the needs of our community. Joint working with other local Citizens Advice offices in Cumbria
continues and we continue to play an active role in this.

Citizens Advice Copeland
Trustees, Annual Report (Incorporatlng the Director's Report) (condnued)
Year Ended 31 March 2024
Structure Governance and Mana
ement
Governing Document
The company was established under Memorandum of Association which established the objects and
powers of the charitable company governed under its Articles of Association. Subsequently we
adopted the National Citizens Advice model Articles of Association (which incorporate the relevant
parls of the memorandum) to implement the requirements of the Companies Act 2006. We also
altered our name to align to National Citizens Advice branding removing the term 'Bureau' so changing
from 'Copeland Cilizens Advice Bureau, to 'Citizens Advice Copeland, on 15 January 2019, also
approved by both bodies.
The organisation is a charitable company limited by guarantee, incorporated in 03 March 2000 and
registered as a charity on 05 May 2000. In the event of the company being wound up members are
required to contribute an amount not exceeding £1.
Recrultment and Appointment of Trustees
The directors of the company are also charity trustees for the purposes of the Charity Law and under
tha Company's Articles are known as members of the Management Council. Under the requirements
of the Memorandum and Articles of Association in every subsequent year one-third of the members of
the council for the time being or, if their number is not three or a multiple of three. then the number
nearest one-third, shall retire from office.
The members of the Council to retire in every year shall be those who have been longest in office
since their last election, but as be￿een persons who become members of the Council on the same
day those to retire shall (unless they otherwise agree amongst themselves) be determined by lot.
Trustee Induction and Tralnlng
Trustees are given induction training by attending an initial meeting where the aims and objectives of
the charily are clarified and explained. Packs explaining the roles, duties and responsibilities of
Trustees are provided. All new trustees receive the Charity Commissions guide 'The Essential
Trustee,. Trustees attend further appropriate training courses organised by Citizens Advice nationally.
Organisational Struclur8
The charity has a Management Board of up to fifteen members with a minimum of three, who meet
regularly and are responsible for the strategic direction and policy of Ihe charity. Al present, the Board
has eight members from a variety of professional backgrounds relevant to the work of the charity.
The Management Board has appointed a Finance and Risk Group which comprises of a
representative from the Management Board. the Finance Officer and Chief Officer. They meet on a
quarterly basis to discuss issues relating to funding, review finance reports, discuss our budget and
ensure that accounts reports are presented to the Board on a quarterly basis for their approval.
The Chief Officer has responsibility for securing all funding and the day to day operational
management of the organisation ensuring that the team continues to develop their skills and working
practices in line with best practice.

Citizens Advice Copeland
Trustees. Annual Report (Incorporatlng the Dlrector's Report) (continued)
Year Ended 31 March 2024
Risk Management
The Board of Management reviews the major risks to the charity on an ongoing basis. Where
appropriate, systems or procedures have been established to mitigate the risks the charity faces.
Internal control risks are minimised by the implementation of procedures for authorisation of all
transactions and projects. Procedures are in place to ensure compliance with health and safety of
staff, volunteers and visitors to the bureau.
We have adopted an information risk assurance policy and have developed our arrangements to meet
the requirements of Ihe Data Protection Act legislation implemented in 2018.
Related Parties
The charity Co-operates with the National Association of Citizens Advice in the pursuit of its charitable
objectives. The charity is a member of Citizens Advice Cumbria and deliver project work as a
sub-contractor on county wide contracts secured by CAC {Macmillan project). The Chief Officer
attends meetings of other voluntary organisations in the area to promote cohesive seNice delivery, to
identify any gaps in the provision of seNices, particularly for'hard to reach, and vulnerable groups and
to to seek out opportunities for collaborative delivery.
Key management personnel remuneration
The trustees consider the Board of Trustees and the chief executive as comprising the key
management personnel of the charity in charge of directing and controlling the charity and running and
operating the charity on a day to day basis. All trustees give of their time freely and no trustee
remuneration was paid in the year. Details of trustee expenses and related party transactions are
disclosed in note 15 to the accounts.
The pay of the charity's chief executive is reviewed annually and assessed in accordance with
average earnings. The remuneration is also bench-marked with charities of a similar size and activity
to ensure that the remuneration set is fair and not out of line with that generally paid for similar roles.

Citizens Advice Copeland
Trustees, Annual Report (Incorporating the Dlrector's Report) (contlnued)
Year Ended 31 March 2024
Reference and Administrative Details
Registered charity name
Citizens Advice Copeland
Charity registration number
1080581
Company registration number 03954988
Principal office and registered Phoenix House
office
3-5 Jacktrees Road
Cleartor Moor
Cumbria
CA25 5BD
The Trustees
Mr P Hanratty
Mr G P Smith
Mrs J L Donaldson
Mr D J Wallace (Chair)
Mrs H M Conway
Mr C Brown
Ms S Graham
Ms G Elliott
Mr K Peel
(Resigned 8 November 2023)
(Resigned 19 February 2024)
(Appointed 16 August 2023)
(Appointed 16 August 2023)
(Appointed 13 December 2023)
(Appointed 13 December 2023)
Company Secretary
Mrs J L Donaldson
Independent Examiner
Jane Ascroft FCA MA (Cantab)
Enterprise House
Harmire Enterprise Park
Barnard Castle
County Durham
DL12 8XT
Small Company Provislons
This report has been prepared in accordance with the provisions applicable to companies entitled to
the small companies exemption.
The trustees, annual report was approved on
trustees by..
and signed on behalf of the board of
Trustee
LQ Lkn

Citizens Advice Copeland
Independent Examinerfs Report to the Trustees of Cltlzens Advlce Copeland
Year Ended 31 March 2024
I report to the trustees on my examination of the financial slatements of Citizens Advice Copeland ('the
charity,) for the year ended 31 March 2024.
Responsibilities and Basis of Report
As the trustees of the company (and also its directors for the purposes of company law) you are
responsible for the preparation of the financial statements in accordance with the requirements of the
Companies Act 2006 ('the 2006 Act,).
Having satisfied myself that the accounts of the company are not required to be audited under Part 16
of the 2006 Act and are eligible for independent examination. I report in respect of my examination of
the charity's accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In
carrying out my examination I have followed the Directions given by the Charity Commission under
section 145(5)(b) of the 2011 Act.
Independent Examlnerfs Statement
Since the charity's gross income exceeded £250,000 your examiner must be a member of a body
listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination
because l am a member of the Institute of Chartered Accountants in England and Wales (ICAEW),
which is one of the listed bodies.
I have completed my examination. I confirm thal no malters have come to my attention in connection
with the examination giving me cause to believe-
accounting records were not kept in respect of the charity as required by section 386 of the
2006 Act,. or
the financial statements do not accord with thos8 records. or
the financial statements do not comply with the accounting requirements of section 396 of
the 2006 Act other than any requirement that the accounts give a 'true and fair, view which
is not a matter considered as part of an independent examination., or
the financial statements have not been prepared in accordance with the methods and
principles of the Statement of Recommended Practice for accounting and reporting by
charities applicable to charities preparing their accounts in accordance with the Financial
Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).
I have no concerns and have come across no other matters in connection with the examination to
which attention should be drawn in this report in order to enable a proper understanding of the
accounts to be reached.
Jane Ascroft FCA MA (Cantab)
Independent Examiner
Enterprise House
Harmire Enterprise Park
Barnard Castle
County Durham
DL12 8XT

Citizens Advice Copeland
Statement of Financial Activltles
(including Income and expenditure account)
Year Ended 31 March 2024
2024
Restricted
funds Total funds
Unrestricted
funds
2023
Note
Total funds
Income and endowments
Donalions and legacies
Charitable activities
Investment income
Other income
2,241
62,000
2,579
642
2,241
690,603
2,579
643
2,509
704,713
501
1.201
628,603
Total income
67,462
628,604
696,066
708,924
Expenditure
Expenditure on charitable activities
Total expenditure
9,10
71,273
657,203
728,476
715.428
71,273
657,203
728,476
715,428
Net expenditure
(3,811)
(28,599)
(32,4101
(6.504)
Transfers between funds
(2,118)
2,118
Other recognlsed gains and losses
Revaluation loss
{8,720)
(14,649)
{8.720)
{41,130}
Net movement in funds
(26.481)
(6.504)
Reconciliatlon of funds
Total funds brought forward
Total funds carried forward
219,719
29,267
248,986
255,490
248,986
205,070
2,786
207,856
The statement of financial activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing activities.
The notes on pages 12 to 27 form part of these financial statements.

Citizens Advice Copeland
Statement of Financial Position
31 March 2024
2024
2023
Note
Fixed Assets
Tangible fixed assets
16
75,934
83,720
Current Assets
Debtors
Cash at bank and in hand
17
75,730
154,358
230,088
66,695
203,986
270.681
Creditors: amounts falling due wlthin one year
Net Current Assets
Total Assets Less Current Liabllities
Net Assets
18
98,166
131,922
105,415
165,266
207,856
248.986
207,856
248,986
Funds of the Charity
Restricted funds
Unrestricted funds
Total charity funds
2,786
205,070
207.856
29,267
219,719
248,986
21
For the year ending 31 March 2024 the charity was entitled to exemption from audit under section 477
of the Companies Act 2006 relating to small companies.
Directors, responsibilities:
The members have not required the company to obtain an audit of its financial statements for the
year in question in accordance with section 476.,
The directors acknowledge their responsibilities for complying with the requirements of the Act
with respect to accounting records and the preparation of financial statements.
These financial statements have been prepared in accordance with the provisions applicable to
companies subject to the small companies, regime.
These financial statements were approved by the board of trustees and authorised for issue on
and are signed on behalf of the board by..
trji c.A.8rfatrirJ
Trustee
The notes on pages 12 to 27 fomi part of these flnanclal statements.
10

Citizens Advice Copeland
Statement of Cash Flows
Year Ended 31 March 2024
2024
2023
Cash Flows from Operating Activities
Net expenditure
(32,410)
(6,504)
Adjustments for..
Depreciation of tangible fixed assets
Other interest receivable and similar income
Accrued income
3,591
{2.579)
(48,523)
12.975
(501)
(13,867)
Changes in..
Trade and other debtors
Trade and other creditors
52,174
(19,935)
(47,682)
(18,010)
155
Cash generated from operations
(25,752)
Interest received
2,579
501
Net cash used in operating activities
(45,103)
(25,251)
Cash Flows from Investing Activities
Purchase of tangible assets
Net cash used in investing activities
(4,525)
{4,525)
Net Decrease In Cash and Cash Equivalents
Cash and Cash Equivalents at Beginning of Year
Cash and Cash Equivalents at End of Year
(49,628)
203,986
(25,251)
229,237
154,358
203,986
The notes on pages 12 to 27 form part of these flnancial statements.
11

Citizens Advice Copeland
Notes to the Financial Statements
Year Ended 31 March 2024
General Informalion
The charity is a public benefit entity and a private company limited by guarantee, registered in
England and Wales and a registered charity in England and Wales. The address of the
registered office is Phoenix House, 3-5 Jacktrees Road, Cleartor Moor, Cumbria, CA25 5BD.
Statement of Compliance
These financial statements have been prepared in compliance wilh FRS 102, 'The Financial
Reporting Standard applicable in the UK and the Republic of Ireland,, the Statement of
Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities
SORP (FRS 1021) and the Companies Act 2006.
Accounting Pollcies
Basis of Preparation
The financial statements have been prepared on the historical cost basis, as modified by the
revaluation of certain financial assets and liabilities and investment properties measured at fair
value through income or expenditure.
The financial statements are prepared in sterling, which is the functional currency of the entity.
Going Concern
While we are confident that we remain a going concern in that our funders continue to value our
service, changes to their financial stability given the uncertain political and economic
environment could affect that confidence.
Judgements and Key Sources of Estimatlon Uncertainty
The preparation of the financial statements requires management to make judgements,
estimates and assumptions that affect the amounts reported. These estimates and judgements
are continually reviewed and are based on experience and other factors, including expectations
of future events that are believed to be reasonable under the circumstances. The trustees
consider that there are no significant estimates or judgements affecting these financial
statements.
Fund Accounting
Unrestricted funds are available for use at the discretion of the trustees to further any of the
charity's purposes.
Designated funds are unrestricted funds earmarked by the trustees for particular future project or
commitment.
Restricted funds are subjected to restrictions on their expenditure declared by the donor or
through the terms of an appeal, and fall into one of two sub-classes.. restricted income funds or
endowment funds.
12

Citizens Advice Copeland
Notes to the Financial Statements {¢ontinued)
Year Ended 31 March 2024
Accounting Policies (contlnued)
Income
All incoming resources are included in the statement of financial activities when entitlement has
passed to the charity,. it is probable that the economic benefits associated with the transaction
will flow to the charity and the amount can be reliably measured. The following specific policies
are applied to particular categories of income..
income from donations or grants is recognised when there is evidence of entitlement to the
gift, receipt is probable and its amount can be measured reliably.
legacy income is recognised when receipt is probable and entitlement is established.
income from donated goods is measured at the fair value of the goods unless this is
impractical to measure reliably, in which case the value is derived from the cost to the donor
or the estimated resale value. Donated facilities and services are recognised in the
accounts when received if the value can be reliably measured. No amounts are included for
the contribution of general volunteers.
income from contracts for the supply of services is recognised with the delivery of the
contracted service. This is classified as unrestricted funds unless there is a contractual
requirement for it to be spent on a particular purpose and returned if unspent, in which case
it may be regarded as restricted.
Expenditure
Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any
VAT which cannot be fully recovered, and is classified under headings of the statement of
financial activities to which it relates:
expenditure on raising funds includes the costs of all fundraising activities, events,
non-charitable Irading activities, and the sale of donated goods.
expenditure on charitable activities includes all costs incurred by a charity in undertaking
activities that further its charitable aims for the benefit of its beneficiaries, including those
support costs and costs relating to the governance of the charity apportioned to charitsble
activities.
other expenditure includes all expenditure that is neither related to raising funds for the
charity nor part of its expenditure on charitable activities.
All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs
attributable to a single activity are allocated directly to that activity. Shared costs are apportioned
between the activities they contribute to on a reasonable, justifiable and consistent basis.
Tanglble Assets
Tangible assets are initially recorded at cost, and subsequently stated at cost less any
accumulated depreciation and impairment losses. Any tangible assets carried at revalued
amounts are recorded at the fair value at the date of revaluation less any subsequent
accumulated depreciation and subsequent accumulated impairment losses.
13

Citizens Advice Copeland
Notes to the Flnanclal Statements {continuad)
Year Ended 31 March 2024
Accounting Policies (continued)
Tangible Assets (contlnuedj
An increase in the carrying amount of an asset as a result of a revaluation, is recognised in other
recognised gains and losses, unless it reverses a charge for impairment that has previously been
recognised as expenditure within the statement of financial activities. A decrease in the carrying
amount of an asset as a result of revaluation, is recognised in other recognised gains and losses,
except to which it offsets any previous revaluation gain. in which case the loss is shown within
other recognised gains and losses on the statement of financial activities.
Depreclation
Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual
value, over the useful economic life of that asset as follows:
Straight line over 50 years
Straight line over 20 years
Straight line over 3 - 5 years
Freehold property
Long leasehold property
Fixtures and fittings
Impainnent of Fixed Assets
A review for indicators of impairment is carried out at each reporting dale, with the recoverable
amount being estimated where such indicators exist. Where the carrying value exceeds the
recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for
possible reversal at each reporting date.
Flnancial Instruments
The charity only has financial assets and liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and
subsequently measured at their settlement value.
Defined Contribution Plans
Contributions to defined contribution plans are recognised as an expense in the period in which
the related service is provided. Prepaid contributions are recognised as an asset to the extent
that the prepayment will lead to a reduction in future payments or a cash refund.
When contributions are not expected to be settled wholly within 12 months of the end of the
reporting date in which the employees render the related service, the liability is measured on a
discounted present value basis. The unwinding of the discount is recognised as an expense in
the period in which it arises.
14

Citizens Advice Copeland
Notes to the Flnancial Statements (continued)
Year Ended 31 March 2024
Debtors
Trade and other debtors are recognised at the settlement amount due after any trade discount
offered. Prepayments are valued at the amount prepaid net of any trade discounls due.
Accrued income and tax recoverable is included at the best estimate of the amounts receivable
at the balance sheet date.
Cash at Bank and In Hand
Cash at bank and cash in hand includes cash and short term highly liquid investments with a
short maturity of three months or less from the date of acquisition or opening of the deposit or
similar account.
Creditors
Creditors are recognised where the charity has a present obligation resulting from a past event
that will probably result in the transfer of funds to a third party and the amount due to settle the
obligation can be measured or eslimated reliably. Creditors are normally recognised at their
settlement amount after allowing for any trade discounts due.
Taxation
The company is considered to pass the tests sel out in Paragraph 1 Schedule 6 of the Finance
Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax
purposes. Accordingly, the company is potentially exempt from taxation in respect of income or
capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act
2010 or Section 256 of the taxation of Chargeable Gains Act 1992, to the extent that such
income or gains are applied exclusively to charitable purposes.
Limlted by Guarantee
The company is limited by guarant8e. At 31st March 2024 there were 7 members each of whom
had undertaken to contribute an amount not exceeding £1 in the event of a winding up.
Donations and Legacies
Unrestricted Total Funds Unrestricted Total Funds
Funds
2024
Funds
2023
Donations
Donations
2,241
2,241
2,509
2,509
15

Citizens Advice Copeland
Notes to the Financlal Statements (continued)
Year Ended 31 March 2024
Charitable Activities
Unrestricted
Funds
Restricted Total Funds
Funds
2024
Macmillan
MaPS DAP
CC Money Advice
Cumberland Council
National Citizens Advice
Phyllis Harney Trust
Groundwork North East & Cumbria
Sellafield
Cumbria Community Foundation
Copeland Community Foundation
Other grants
51,370
107,815
57,060
33,933
46,798
51,370
107,815
57,060
65,933
46,798
25,000
501
5.000
139,316
183,688
8,122
32,000
25,000
501
5,000
139,316
183,688
8,122
62.000
628,603
690.603
Unrestricled
Funds
Restricted Total Funds
Funds
2023
Macmillan
MaPS DAP
CC Money Advice
Copeland Borough Council
Cumberland Council
National Citizens Advice
The National Lottery Community Fund
Phyllis Harney Trust
Groundwork North East & Cumbria
Cumbria Community Foundation
Copeland Community Foundation
Other grants
28,920
111,598
57.060
5,000
80,036
23,244
50,833
28,920
111,598
57,060
37.000
87,036
23,750
50,833
30,000
39,452
125,577
90,774
22,713
32,000
7,000
506
30,000
39,452
125,577
90,774
21,301
1,412
70,918
633,795
704,713
Investment Income
Unrestricted Total Funds Unrestricted Total Funds
Funds
2024
Funds
2023
Bank interest receivable
2,579
2,579
501
501
Other Income
Unrestricted
Funds
Restricted Total Funds
Funds
2024
Other income
642
643
16

Citizens Advice Copeland
Notes to the Financlal Statements (continued)
Year Ended 31 March 2024
Other Income (continued)
Unrestricted
Funds
Restricted Total Funds
Funds
2023
Other income
919
282
1,201
Expenditure on Charitable Activlties by Fund Type
Unrestricted
Funds
Restricted Total Funds
Funds
2024
Direct charitable costs
Support costs
44,769
26.504
558,798
98,405
603,567
124,909
71,273
657,203
728.476
Unrestricted
Funds
Restricted Total Funds
Funds
2023
Direct charitable costs
Support costs
43,453
31,927
567,152
72,896
610,605
104,823
715,428
75.380
640,048
10. Expenditure on Charltable Actlvities by Activlty Type
Activities
undertaken
directly Support costs
Total funds
2024
Total fund
2023
Direct charitable costs
Governance costs
603,567
123,709
1,200
727,276
1,200
714,421
1,007
603,567
124,909
728,476
715,428
11. Net Expenditure
Net expenditure is stated after chargingl(crediting)'.
2024
2023
Depreciation of tangible fixed assets
3,591
12,975
12. Independent Examination Fees
2024
2023
Fees payable to the independent examiner for..
Independent examination of the financial statements
1,200
1,200
17

Citizens Advice Copeland
Notes to the Flnanclal Statements (contlnued)
Year Ended 31 March 2024
13. Staff Costs
The total staff costs and employee benefits for the reporting period are analysed as follows:
2024
2023
Wages and salaries
Social security costs
Employer contributions to pension plans
467,972
43,969
20,882
430,532
39,821
18,442
532,823
488,795
Citizens Advice Copeland payrolled costs include two employees who are contracted to a
neighbouring independent charity. There is an arrangement between the charities that the
employees are processed via Citizens Advice Copelands who are in lurn reimbursed the cost by
the independent charity.
The payrolled costs of the above employees and respective reimbursements are not included
within the financial statements of the company.
The average head count of employees during the year was 1712023.. 16). The average number
of full-time equivalent employees during the year is analysed as follows:
2024
2023
No.
Project staff
Supervisory staff
Administrative staff
other staff
17
16
No employee received employee benefits of more than £60,000 during the year (2023: Nil).
Key Management Personnel
Key management personnel include all persons that have authority and responsibility for
planning, directing and controlling the activities of the charity. The total compensation paid to key
management personnel for services provided to the charity was £52.413 {2023:£50,285).
14. Trustee Remuneratlon and Expenses
Trustees have received nelther remuneration nor expenses during the current and previous
period.
15. Transfers Between Funds
Unrestricted funds have been used to cover small deficits on a number of restricted funds during
the year.
Restricted funds with small surpluses arising due to cost allocations have been moved to
unrestricted reserves.
18

Citizens Advice Copeland
Notes to the Financial Statements (continued)
Year Ended 31 March 2024
16. Tangible Fixed Assets
Freehold Fixtures and
property
fittings
Total
Cost
At 1 April 2023
Additions
Revaluations
133,399
60,368
4,525
193,767
4,525
(8,720)
189,572
(8,720)
124,679
At 31 March 2024
64,893
Depreciation
At 1 April 2023
Charge for the year
At 31 March 2024
49,679
2,083
60,368
1,508
110,047
3.591
51,762
61,876
113,638
Carrying amount
At 31 March 2024
72,917
3.017
75,934
At 31 March 2023
83,720
83.720
Tangible fixed assets held at valuation
The freehold property at Millom was revalued in June 2024 by H & F Estate & Letting Agency at
£75,000.
17. Debtors
2024
2023
Trade debtors
Prepayments and accrued income
14,118
52.577
75,730
75,730
66,695
18. Creditors: amounts falling due withln one year
2024
2023
Trade creditors
Accruals and deferred income
3,599
94,567
1.159
104,256
98,166
105,415
19. Deferred Income
2024
2023
At 1 April 2023
Amount released to income
Amount deferred in year
At 31 March 2024
101,323
100,231
(101,323) (100,231)
78,948
101,323
78,948
101,323
19

Citizens Advice Copeland
Notes to the Financial Statements (Gontlnued)
Year Ended 31 March 2024
19. Deferred Income (continued)
The deferred income at the reporting date relates to a grants received during the year which
relate to future accounting periods. The grants are in relalion to the TWC Financial Wellbeing
Project, the TWC Core Costs, the TWC Mental Health and Wellbeing, the CC Form Filling
Project, the Financial Inclusion project, the Waiting Well project and the Cumberland Council
core grant.
20. Pensions and Other Post Retirement Benefits
Defined contribution plans
The amount recognised in income or expenditure as an expense in relation to defined
contribution plans was £20,882 (2023: £18,442).
20

Citizens Advice Copeland
Notes to the Flnancial Statements (contlnued)
Year Ended 31 March 2024
20. Pensions and Other Post Retlrement Benefits (continued)
TPT Retiremenl Solutions - The Growth Plan
The company participates in the scheme, a multi-employer scheme which provides benefits to
some 638 non-associated participating employers. The scheme is a defined benefit scheme in
the UK. It is not possible for the company to oblain sufficient information to enable it to account
for the scheme as a defined benefit scheme. Therefore it accounts for the scheme as a defined
contribution scheme.
The scheme is subject lo the funding legislation outlined in the Pensions Act 2004 which came
into force on 30 December 2005. This, togelher with documents issued by the Pensions
Regulator and Technical Actuarial Standards issued by the Financial Reporting Council, set out
the framework for funding defined benefit occupational pension schemes in the UK.
The scheme is classified as a 'last-man standing arrangement,. Therefore the company is
potentially liable for other participating employers, obligations if those employers are unable to
meet their share of the scheme deficit following withdrawal from the scheme. Participating
employers are legally required to meet their share of the scheme deficit on an annuity purchase
basis on withdrawal from the scheme.
A full actuarial valuation for the scheme was carried out at 30 September 2020. This valuation
showed assets of £800.3m. liabilities of £831.9m and a deficit of £31.6m. To eliminate this
funding shortfall, the Trustee has asked the participating employers to pay additional
contributions to the scheme as follows:
Deflclt contributlons
From 1 April 2022 to 31 January 2025: £3,312,000 per annum (payable monthly)
Unless a concession has been agreed with the trustee the term to 31 January 2025 applies.
Note that the scheme's previous valuation was carried out with an effective date of 30 September
2017. This valuation showed assets of £794.9m, liabilities of £926.4m and a deficit of £131.5m.
To eliminate this funding shortfall, the Trustee asked the participating employers to pay additional
contributions to the scheme as follows..
Deficit contributions
From 1 April 2019 to 30 September 2025: £11,243,000 per annum (payable monthly and
increasing by 3 % each on 1st April)
The recovery plan contributions are allocated to each participating employer in line with their
estimated share of the Series 1 and Series 2 scheme liabilities.
Where the scheme is in deficit and where the company has agreed to a deficit funding
arrangement the company recognises a liability for this obligation. The amount recognised is the
net present value of the deficit reduction contributions payable under the agreement that relates
to the deficit. The present value is calculated using the discount rate detailed in these
disclosures. The unwinding of the discount rate is recognised as a finance cost.
21

Citizens Advice Copeland
Notes to the Financial Statements (Continued)
Year Ended 31 March 2024
21. Analysis of Charitable Funds
Unrestricted funds
At
1 Apr 2023
Gains and
At
losses 31 Mar 2024
Income Expenditure
Transfers
General funds
Capital Fund
Phyllis Harney
Trust
131,839
83,720
42,462
(43,398)
(2,432)
(3,165)
1,047
127,738
73,615
(8,720)
4.160
25,000
67,462
(25,4431
(71,273)
3,717
219,719
(2.118)
(8,720)
205,070
At
1 Apr 2022
Gains and
At
losses 31 Mar 2023
Income Expenditure
Transfers
General funds
Capital Fund
Phyllis Harney
Trust
134,897
44,447
(32,010) (15,495}
(12,975)
96,695
131,839
83,720
4,155
30,400
74,847
(30,3951
{75,380)
4,160
139,052
81,200
219,719
Restricted funds
At
1 Apr 2023
Gains and
At
losses 31 Mar 2024
Income Expenditure
Transfers
Equipment
Financial
Inclusion Project
CCC Money
Advice
MASDAP
Macmillan
Groundwork
Phoenix
Enterprise Centre
project
TWC Financial
Wellbeing
TWC Core Costs
TWC Bedrock
Fund
(1,159)
3,478
2.319
161,734
(161,322)
(412)
1.123
2,215
382
57,060
107,815
51,371
501
(57,992)
(108,487)
(51.575)
(3,116)
(191)
(1 ,543)
(178)
2,615
7,656
(7.619)
(37}
3,138
6,241
67,147
22,507
(70,172)
(28,670)
(113)
(78)
2,949
42,500
(45.277)
(172)
22

Citizens Advice Copeland
Notes to the Financlal Statements {¢ontinued)
Year Ended 31 March 2024
21. Analysis of Charitable Funds (continued)
Energy Advice
Project
CCC First Contact
CCC Mental
Wellbeing Project
Copeland
Hardship Relief
Fund
TWC Mental
Health &
Wellbeing
Waiting Well
project
Cost Of Living
project
CC Form Filling
Project
9,799
31,798
22,408
(41,485)
(22,311)
{112)
(97)
382
6,443
(6,480)
(345)
3,038
21,953
(24,379)
(612}
7,162
(7.145)
(17)
467
467
15,000
(14,950)
{50)
5,082
(5,064)
(657,203)
(18)
2,118
29,267
628,604
2,786
Al
1 Apr 2022
Gains and
At
losses 31 Mar 2023
Income Expenditure
Transfers
Equipment
Financial
Inclusion Project
CCC Money
Advice
MASDAP
Macmillan
Groundwork
Phoenix
Enterprise Centre
project
TWC Financial
Wellbeing
TWC Core Costs
CCC Hardship
Fund
86,048
(86.048)
138,569
1140.641)
2,072
1,189
2.116
402
57.060
111,598
28,920
39,452
(57,126)
(111,499)
(28,940)
(39,882)
1,123
2,215
382
430
7,656
(7,646)
{10)
3,122
6,189
59,611
33,740
(59,595)
(33,688)
3,138
6,241
24.000
(24,000)
23

Citizens Advice Copeland
Notes to the Flnancial Statements (Gontlnued)
Year Ended 31 March 2024
21. Analysis of Charitable Funds (continued)
CCC Household
Essentials Fund
TWC Bedrock
Fund
Energy Advice
Project
CCC First Contact
CCC Mental
Wellbeing Project
COMF Benefit
Advice
Copeland
Hardship Relief
Fund
Employment
Advice
Foodbank
Outreach
Hospital
Discharge Advice
TWC Mental
Health &
Wellbeing
Other restricted
funds
4,214
5,000
(9,292)
78
2,949
7,545
(7.545)
2,949
9,789
23,244
7,592
{23,234}
(9,708)
9,799
2,116
25.844
(25,821)
359
382
22,600
(22,595)
(5)
3,038
3,038
10,000
{10,076)
76
3,645
{3,645)
15,282
(15,327)
45
9,681
{9,788)
107
420
(420)
(640.048) (81,200)
116,438
634,077
29,267
24

Citizens Advice Copeland
Notes to the Financial Statements (Gontinued)
Year Ended 31 March 2024
21. Analysis of Charitable Funds (continued)
The specific purpose for which funds are to be assigned follow below..
General Advice
Unrestricted funds to support a general advice service for Copeland residents provided from our
Whitehaven and Millom offices.
Phyllis Harney
Unrestricted funds to support a general advice service for clients in financial hardship, particularly
younger people and families experiencing poverty.
Cumberland Council (CC) Money Advice
Restricted funds to provide money advice and financial capability services in Copeland.
Money And Pension Servlce Debt Advice ProJect (MaPS DAP) Restricted funds to provide
debt advice to clients in financial difficulty.
Macmillan
Restricted funds lo provide welfare benefits casework to cancer patients and their families.
Groundwork
Restricted funds to provide welfare benefits advice to long-term unemployed clients to enable a
move into paid employment.
Financial Inclusion Project
Restricted funds to provide welfare benefits and debt advice to clients.
Phoenix Enterprise Centre {PEC) Project
Restricted funds to provide a telephone referrall advice system for those who access help via
Phoenix Enterprise Centre.
Transforming West Cumbria {TWC) Financial Wellbeing
Financial Wellbeing Project Grant received from Cumbria Community Foundation through the
Transforming West Cumbria programme. funded by Sellafield Ltd to improve the financial
wellbeing of individuals in West Cumbria.
Energy Advice Programme
Reslricted funds provided by Citizens Advice (NACAB) to deliver advice on energy-related
issues.
Transforming West Cumbria {TWC) Core Costs
Restricted funds towards the salary costs of core staff (management, training, finance,
administration, cleaning).
Cumbria County Councll (CCC) Hardship Fund
Restricted funds Combined with an anonymous donation made via Cumbria Community
Foundation. The funds were used to establish a hardship fund for clients and towards salary cost
for making awards from the hardship fund.
Cumbria County Council (CCC) Household Essentials Fund Restricted funds combined with
grants from Copeland Borough Council to purchase essenlial household items that were made
into kits and provided to clients in hardship who had moved into a new property, with a particular
focus on those housed by Copeland Borough Council under homelessness legislation.
Transforming West Cumbria {TWC) Bedrock Fund
Restricted funds to help organisations plan for sustainability, development and growth via
25

Citizens Advice Copeland
Notes to the Financial Statements (continued)
Year Ended 31 March 2024
21. Analysis of Charitable Funds {contlnued)
analysis of opportunities for improvement.
Cumbria County Council (CCC) First Contact
Restricted funds to provide a dedicated first tier advice service for the people of Copeland with
the aim of delivering free poverty advice and increasing service capacity.
Cumbria County Council (CCC) Mental Wellbing Project
Restricted funds to provide expert advice on the problems that are negatively affecting
individuals mental wellbeing.
COMF Beneflt Advlce
Restricted funds to provide specialist benefit advice with a view to maximising income and
reducing levels of hardship in Copeland.
Copeland Hardship Relief Fund
Restricted funds to help service users in crisis: the fund allowed us to offer both discretionary
financial support to relieve the immediate hardship situation and advice to provide greater
financial stability in the longer term.
Employment Advice
Restricted funds to provide access to a county-wide specialist consultancy service for
employment enquiries.
Foodbank Outreach
Restricted funds to provide telephone advice to service users of the Egremont centre of North
Lakes Foodbank. The advice was aimed at assessing food voucher eligibility and identifying
options that would provider longer term financial stability.
Hospital Discharge Advice
Restricted funds to provide an advice service to recent hospital patients to make the discharge
process possible and more manageable.
TWC Mental Health & Wellbeing
Restricted funds to provide advice to the service users of the West Cumbria Mental Health
Partnership.
Cumberland Council ICC) Form Filling Project
Restricted funds awarded by Cumberland Council to assist clients with the completion of welfare
benefit fomis so that they can access entitlement and maximise their awards
Cost Of Living Project
Restricted funds awarded by the national Citizens Advice team to enable local offices to help
clients through the cost-of-living crisis by supporting or increasing direct service delivery capacity
Waiting Well Project
Restricted funds to provide debt and benefit advice to clients waiting for surgery who are referred
to our seNice by Together We and Fit 4 Life
26

Citizens Advice Copeland
Notes to the Flnancial Statements (continued)
Year Ended 31 March 2024
22. Analysis of Net Assets Between Funds
Unrestricted
Funds
Restricted Total Funds
Funds
2024
Tangible fixed assets
Current assets
Creditors less than 1 year
Net assets
73,615
229,621
(98.166)
205,070
2,319
467
75,934
230,088
{98,166)
207,856
2,786
Unrestrrcted
Funds
Restricted Total Funds
Funds
2023
Tangible fixed assets
Current assets
Creditors less than 1 year
Net assets
83,720
246.262
(105,415)
224,567
83,720
270,681
(105,415)
248,986
24,419
24.419
23. Analysls of Changes In Net Debt
At
At 1 Apr 2023 Cash flows 31 Mar 2024
203,986
Cash at bank and in hand
(49,628)
154,358
27

Citizens Advice Copeland
Management Information
Year Ended 31 March 2024
The Following Pages Do Not Form Part of th8 Flnancial Statements.
28

Citizens Advice Copeland
Detailed Statement of Flnanclal Actlvities
Year Ended 31 March 2024
2024
2023
Income and endowments
Donations and legacies
Donalions
2,241
2,509
Charitable activities
Macmillan
MaPS DAP
CC Money Advice
Copeland Borough Council
Cumberland Council
National Citizens Advice
The National Lottery Community Fund
Phyllis Harney Trust
Groundwork North East & Cumbria
Sellafield
Cumbria Community Foundation
Copeland Community Foundation
Other grants
51,370
107,815
57,060
28,920
111,598
57,060
37,000
87,036
23,750
50,833
30,000
39,452
65,933
46,798
25,000
501
5,000
139,316
183,688
8,122
690.603
125,577
90,774
22,713
704,713
Investment income
Bank interest receivable
2,579
501
Other income
Other income
643
1,201
Total income
696,066
708,924
29

Citizens Advice Copeland
Notes to the Detailed Statement of Financial Activitles
Year Ended 31 March 2024
2024
2023
Expenditure
Activities undertaken directly
Wages
Employer's NIC
Pension costs
Premises costs
Office costs
Staff and volunteer costs
Partner payments
Other costs
402,107
43,969
20,882
680
1,222
12,066
120,320
2,321
603,567
396,064
39,821
18,442
4,257
10,667
129,604
11,750
610,605
Support costs
Wages
Premises costs
Office costs
Depreciation
staff and volunteer costs
Other costs
65,865
28,357
25,623
3.591
113
160
34,468
30.625
24,709
12,975
607
432
123,709
103,816
Governance costs
Accountancy fees
1,200
1,007
715,428
Total expenditure
728,476
Net expenditure
(32,410)
(6,504)
30