2025-04-30-accounts

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Company number: 03892564 Charity number: 1079949

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AGE CONCERN SLOUGH AND BERKSHIRE EAST
(Limited by guarantee)
Report and
Consolidated Financial Statements
For the year ended 30 April 2025
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AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

YEAR ENDED 30 April 2025

Contentsa	Contentsa
	Page
Company information	2
Report ofthe Trustees	3
Independent auditor’s report	14
Consolidated statement offinancial activities	18
Consolidated balance sheet	20
Company balance sheet	21
Consolidated statement ofcash flows	22
Notestothefinancialstatements	23

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

DIRECTORS AND TRUSTEES

Mr N R Cook Mr J H Avice Ms A Brown Mr D Brind

COMPANY SECRETARY

Ms T Davies

CHIEF EXECUTIVE Ms T Davies

COMPANY NUMBER

CHARITY NUMBER

03892564 1079949

HANDY HELP LIMITED Company Number: 06444328

Handy Help is a wholly owned subsidiary of ACSABE. Three trustees of the Charity and the Chief Executive of ACSABE are also Directors of Handy Help Limited. The Directors of Handy Help Limited are:

T Davies N Cook D Brind

REGISTERED OFFICE The Priory Suite G4 Stomp Road Burnham SL1 7LW

BANKERS

NatWest Bank plc 118 High Street Slough Berkshire SL1 1JH

AUDITORS

Azets Audit Services Gladstone House 77-79 High Street Egham Surrey TW20 SHY

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the Trustees (incorporating the report of the directors) for the year ended 30 April 2025

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The Trustees, who are also Directors, have pleasure in presenting their report and the audited financial statements of Age Concern Slough and Berkshire East (“ACSABE” / “the Charity”) and of the Group for the year ended 30 April 2025.

Age Concern Slough and Berkshire East is a charitable company limited by guarantee. Registered Charity Number: 1079949; Registered Company Number: 03892564.

The Trustees who served during the year were:

Mr N R Cook Mr J H Avice Mr D. Brind Mrs A Brown (appointed 12 December 2024)

Public Benefit Statement

The Trustees confirm that they have referred to the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing the charity’s aims and objectives and in planning future activities. Examples of how our work benefits local people are included in our Statement of Activities.

INTRODUCTION

Age Concern Slough & Berkshire East exists to benefit older people and vulnerable adults across Slough and East Berkshire and surrounding areas. Its activities over 2024/25 are further detailed within this document. These activities have been sustained against knock-on effects of previous years including the Covid Pandemic and significant cost inflation. The trend of increasing our services to the elderly has continued throughout 2024/25 as has providing new services, projects and opening new retail shops.

The focus of 2024/25 has been growth within the Community side of our work and to stabilise and create sustainability following the fallout from the November 2024 Budget. We had to make several roles redundant following the budget and where we also had to create new structures. We are delighted that we have been able to achieve financial balance and keep up with the trend of the last year to keep growing our services to the elderly. The Charity continues to make significant inroads to building up strong reserves.

Our new structure we recently put in place has provided for more focus within the community with an emphasis on cross referrals. We have appointed a Head of Community to oversee the integrated work. Our Day Centre continues to thrive and what we have noticed over 2025 is that we now have more male clients attending than in previous years. Our Day Centre provides valuable support to both clients and their families, and we continue to provide support for differing abilities of clients who may need different level of interaction and support depending on their mobility and mental wellbeing.

The majority of our established Home from Hospital team were sadly made redundant following the budget/NHS cutbacks, although we managed to keep some staff who wanted to work within the community on other projects. The Charity had been subsidising the service in the NHS, and following the termination of the service, we decided to re-invest those monies back into our community work. Throughout 2024/25 we continued to provide Befriending Plus within the community, Home Services as well as Projects that focus on reintegrating the elderly and frail back into the community following extended periods in hospital.

The Board continue to support the CEO in continuing to grow our services and projects within the wider community. The Charity continues to manage its liabilities and is currently on track to show a good profit for 2024/25 and we continue to show profit in the current financial year. Much of that is due to the hard work that has been put into the retail arm of the business and the work put in by our senior management team as it continues to support our charitable endeavours.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the Trustees (incorporating the report of the directors)

for the year ended 30 April 2025 (continued)

NN Trustees and the CEO remain proactive in mitigating financial risk and in line with their strategy to reduce overheads where possible, however we have had to reduce overheads more than we would wish for due to rent increases, increased staff costs re 2024 budget, as well as general costs increasing in the UK. We opened a new Retail outlet in Wokingham in June 2024 in line with our Retail Strategy.

OBJECTIVES OF THE CHARITY

ACSABE is an independent charity which exists mainly to benefit and promote the relief of older people in Slough and around the East Berkshire area. ACSABE is a company limited by guarantee whose governing document is the Memorandum and the Articles of Association. Every member of the charitable company undertakes to contribute to it a sum not exceeding one pound in the event of it being wound up while they are members, or within one year after they cease to be members.

The objects of the Charity are:

“To promote the relief of those in need, by reason of youth, age, ill-health, disability or financial hardship in Berkshire, Buckinghamshire and the UK, primarily but not exclusively the needs of older people”. Handy Help Limited is a limited company (Registered Company Number: 06444328) and a wholly owned subsidiary of Age Concern Slough and Berkshire East. Wherea taxable profit is made by the subsidiary, this is gifted to the charity. An inter-company agreement was signed between ACSABE and Handy Help in September 2014. This facilitates reporting and coordination of services across the parent charity and its subsidiary.

GOVERNANCE & MANAGEMENT

Within ACSABE some of the Trustees are also Directors, along with the CEO. The Board of Trustees/Directors oversees the strategic management and administration of the company, consistent with both charity and company law. The role involves governance, stewardship, strategic and financial decisionmaking to ensure that the governing document and objectives of the organisation are adhered to and that funds held in trust are used only for specifically stated purposes and objectives. The skills and experience brought by the Board are crucial to the success of the Charity and its commercial arm.

The Board meet regularly on at least four scheduled dates over the year to review reports on progress towards strategic priorities, governance matters and financial control.

Day to day management is exercised through executive management meetings overseen by the Chief Executive Officer (CEO). A comprehensive set of financial controls are in place across the organisation. The CEO works closely with senior members of staff, with clear policy and decision making across the organisation and maintenance of quality control. Our policies are reviewed systematically both internally and externally by our HR legal advisor.

During the year, two Trustees of the Charity acted as Directors of the subsidiary company, Handy Help Limited, which also has one independent Director, being the CEO of the Charity who takes on the responsibility of Managing Director of the subsidiary. Board meetings for Handy Help are held on at least four scheduled dates throughout the year, to review progress of the company and to take it forward. These meetings receive financial and business monitoring information from the parent company to assist in forward planning.

AGE CONCERN SLOUGH AND BERKSHIRE EAST

(Limited by guarantee)

Report of the Trustees (incorporating the report of the directors)

for the year ended 30 April 2025 (continued)

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Fundraising Standards Information

The Charity employed a professional fundraiser to raise funds via grant-making bodies, such as trusts and foundations.
- Applications are made following the guidance set out by each individual funder, and although we are not registered with the Fundraising Regulator, we do follow their Code of Fundraising Practice standard 13 which sets out guidance for raising funds from grant-making bodies (including trusts and foundations).
- We have not breached any of the conditions set out in the above standard. * Trust and Foundation applications are closely monitored by the CEO and Head of Finance of the Charity to ensure standards are maintained and all grants are used for the intended purpose of the funder.
- We have not received any complaints in relation to our fundraising activities. - As acharity supporting the elderly, we are aware of our obligations to protect the vulnerable and we do not make direct approaches to individual members of the public for the purpose of raising funds.

RISK MANAGEMENT

The Trustees and Directors are responsible for the identification and management of risk. A corporate risk register is maintained highlighting key actual and potential risks to both ACSABE and Handy Help. This is reviewed regularly by the CEO and Trustees where they review as a standing item at each Board meeting. The Trustees take all appropriate actions to monitor, manage and mitigate risks.

Financial Risk

As grant funding continues to recede in the current economic climate, the Charity and its subsidiary Handy Help Limited, are reliant on commercial revenue generated by its retail business to fund a large proportion of its activities, and we must expect there will be times, for various reasons, when income may fall. This could pose a challenge to the Charity in funding its charitable services in the short to medium term. We manage this risk by adopting a stringent monitoring process and taking a dispassionate view regarding closure of underperforming retail units (where the lease is nearing its end). To mitigate risk, the CEO takes personal charge of Retail and works daily and proactively with our Head of Retail to ensure that the business continues to thrive and deliver. We are highly conscious of the cost of inflation of rents, services and staff costs and the latter continues to be mitigated by lean overhead structures, cost control and ensuring that our retail revenue keeps up with inflation.

Reputation

Due to the fields of activity in which the Charity operates and its trading enterprises, there is a risk that the Charity could suffer serious reputational damage, as a consequence of the actions of its staff, volunteers, trustees or its wider interests, such as campaigning. This risk is managed by ensuring that we have clear policies and multi-level authorisation procedures for any communications, adhere to recognised quality standards and ensure that good governance arrangements are in place (e.g., declarations of interest and governance policies) to ensure all relevant legal, statutory, and regulatory compliance is adhered to.

Organisational Effectiveness

There is a risk that we could fail to realise our targets and not make the desired impact our work is trying to achieve. We operate comprehensive monitoring arrangements that include evaluating our performance against both quantitative and qualitative key performance indicators, including feedback (that includes feedback from clients, their families, and carers) and quality assurance.

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Report of the trustees (incorporating the report of the directors) for the year ended 30 April 2025 (continued) a

Safeguarding and Compliance

Our charity work brings us into contact with many vulnerable elderly people, and therefore there is a risk that an older person receiving a service from the Charity, or one of our staff or volunteers, could suffer some form of abuse or harm. This risk is managed through the implementation of a robust and effective safeguarding regime that includes multi-level scrutiny. We ensure we adhere to or adopt any necessary compliance that we are legally obliged to meet and our staff do reviews with clients to ensure we are meeting their needs. Where necessary, we refer any concerns to the appropriate authorities.

We continually invest in training for our management staff who deal with safeguarding so as to keep them up to date. We regularly invest in updating our health and safety policies so that they are current and meets the needs of the wider business.

ACTIVITIES & PROGRESS TO STRATEGIC OBJECTIVES

ACSABE is an independent locally based charity which works in partnership with some local agencies, statutory bodies, organisations and charities. Whilst grant funding and statutory body funding form a very small part of its income profile, and it thankfully does not rely on funding from statutory sources. The Charity has developed a successful financial model over several years where it receives circa 80% of its income from the commercial business, which includes retail shops and chargeable services (the latter which are subsidised). The Charity has also been developing support in the community from individual donors and we continue to develop those relationships.

These commercial activities are operated through its wholly owned subsidiary, Handy Help Limited. In addition to affording ACSABE greater financial security, it enables the Charity to add value to funded services and develop and operate new services that are essential to local older people. This approach has allowed us to develop services for our elderly clients, as well as subsidise a range of Projects and Services within the local communities and within the NHS.

The Board supports the strategic objectives to continue to create growth in our services to the elderly and to the NHS.

Recruitment of new Trustees: Trustee recruitment has been facilitated either through various recognised channels. In line with our objectives that our Board be diverse in terms of Race, Gender, Age and Experience that we appointed a new female Trustee early in 2025.

Staff and volunteer Award and Voluntary Benefit Schemes: Our paid staff are a diverse group and ages range from ages 19 to 87 and one of our staff has recently received an award for working for us for 25 years. The Charity has now put in place monthly award for its staff and volunteers which we feel provides more immediate appreciation of them going the extra mile, and as a result provide more rewards and shows of appreciation on a more regular basis. Our new rewards scheme covers all and aspects of our work. In terms of our staff feeling motivated and valued, in 2024 the Charity put in place a voluntary private healthcare scheme to support our staff with GP appointments, follow on hospital care, physiotherapy or counselling they may need.

Key management remuneration: The remuneration of the Senior Management Team is reviewed in December of each year. Any increases are determined by responsibilities of the roles, inflation, comparison to organisations of a similar type and size and are dependent on market rates for comparable roles and the financial position of the Charity at that time. Senior staff were awarded a modest increase in December 2024 which became effective in January 2025.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the trustees (incorporating the report of the directors) for the period ended 30 April 2025 (continued)

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Recognition of the role of volunteers; ACSABE supports, develops, and offers opportunities to its volunteers across the organisation both to support paid staff and to aid the delivery of essential services. Their contribution is essential to the quality and range of services we can offer, and we are indebted to them for their significant contributions without which the Charity could not operate such a wide remit. Most of our volunteer's range in ages, but are mainly in their 60's, 70’s and 80’s. We are particularly proud to have retained some volunteers for between 12 to 15 years and they form a valuable part of our infrastructure within our Charity

Providing Quality Services

As statutory provision for older people’s services seem to diminish year on year, ACSABE continued to evolve its services to meet the needs of older and vulnerable people in Slough, East Berkshire and South Buckinghamshire.

In this year the Charity has:
e Continued to deliver its different charitable services to a client base in excess of circa 7-8,000 with many of those clients receiving regular interface or phone contact.
e Continued to grow our successful Befriending/Befriending Plus and Signposting Service (please see case studies).
e Continued to deliver a project to deal with Post Hospital Community Reintegration providing emotional and practical support to the vulnerable and elderly within the community via home visits, telephone follow up calls and signposting (Please see case studies).
e Improved on our Day Centre Services and numbers attending and further subsidised our day care facilities.
e Our Home from Hospital Transport service (in house services provided at Wexham Park Hospital), provided ward assessments, and transported home and re-enabled clients with interactions of over 3,750 following discharges from hospital (This service provision of 15 years was cancelled in early 2025 with the last day of service within the NHS in August 2025)
e Developed relationships with Prescribers’ networks, Carers, social workers and Advocacy organisations across Berkshire, to help those who are most vulnerable.
e Our Day Care Centre provides care, support and hot nutritious meals to over 220 client interfaces per month who are of varying needs and abilities.
e Generated a total of £1,377,822 consolidated unrestricted income to continue to support our activities, including Day Centres, Befriending Plus Services, and subsided our Home from Hospital service and Community Projects.

Case Studies across the Charity

Staff & Volunteer Case Studies

Befriending & Retail Working as One Family: A member of our Befriending team reached out after visiting an elderly gentleman she supports each week. His home felt cold and empty and without flooring. His 8-month-old puppy Arnold who had been given to him for company was also in dire need of a bed and some toys. An email was sent to our Retail team requesting rugs, dog toys, dog bed and small pieces of furniture that would brighten his home and improve Arnold’s comfort.

Within days, our Retail team had rallied together. A new desk, several rugs, carpet offcuts, and brand-new toys and a bed for Arnold the puppy were delivered straight to his door. This moment was a beautiful reminder of what can happen when both sides of the charity come together with one shared purpose supporting someone in need. It wasn’t just help; it was warmth, community, and genuine care comfort and love delivered straight to his home.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the trustees (incorporating the report of the directors) for the period ended 30 April 2025 (continued) a AVolunteer Who Found His Place and Courage: A young gentleman in his 20’s joined our Retail team as a volunteer after a staff email announced new job opportunities. One of our shop managers saw something special in him and put his name forward.

At the time, he was very isolated and struggling with social anxiety due to his lack of confidence and disability. Despite this, he bravely attended his first every interview, and not only did it go well, but he was also offered the position. Seven months later, he has become an invaluable member of the Retail team, he is now on the payroll full time and he can now support himself. He consistently goes above and beyond, earning regular recognition awards for his hard work and team spirit. The most touching moment came when his mum reached out to thank the Charity. She told us she has seen a remarkable change in him — he has made friends, gained confidence, and even begun socialising outside of work. What started as a volunteer role has grown intoa life-changing journey, and we are incredibly proud to be part of it.

Supporting One of Our Own Through the Hardest Journey: N has been a loyal and dedicated volunteer with us for more than 15 years. Early this year, she received the devastating news that she had been diagnosed with a terminal disease. The moment we learned of her diagnosis; the whole charity stepped forward to support her. Six months on, our contact has never wavered — weekly phone calls, home visits, advice, transport to appointments, food shopping, and small but meaningful gestures like bringing flowers to brighten her day.

Some days are harder than others, and on those days, she doesn’t always feel like smiling. But we always make sure she knows she is loved, valued, and never alone. After giving so much of herself to the charity for so many years, it is our privilege to be there for her now.

Home services case studies

Case study 1: Mrs S who is 83 has been using our client services since June 2025, Mrs S suffers with bowel and lung cancer. Since starting chemotherapy, Mrs S experienced significant fatigue and struggled with the day-to-day tasks around the house. Mrs S has a supportive family around, due to them being in full time work Mrs S needed some help with cleaning. J our caring and compassionate cleaner has been with Mrs S since her first cleaning appointment, J ensures she works quietly and effectively allowing Mrs S to rest if feeling tired. Mrs S has informed staff in head office of how helpful J is and how she is always going the extra mile for her, ensuring that Mrs S is eating properly and always fills her glass of water up to ensure that she stays hydrated when she leaves. Case study 2. Mr & Mrs H phoned into the main telephone line, very distressed due to them not being able to go out of the house due to both being housebound, and they were running out of food in their cupboards, the line was instantly transferred to C who arranged an emergency assessment within the hour. Once C has assessed Mr & Mrs H, C had contact P who is one of our shoppers, P had agreed to work extra hours that day to ensure Mr & Mrs H got their shopping within hours. P now does their shopping for them on a regular basis and they have commented many times to head office how they would be lost without our services. Before leaving their property P ensures that they have everything they need for the week.

Case Study 3. Mr C is 74 years of age, he lives alone and has no family around him. C has Cerebral Palsy and has limited movement ability and suffers with severe tremors. T a member of our cleaning services team shows true passion of going above and beyond, as one day he found Mr C in a poorly state and severely depressed due to loneliness. Mr C does not like talking to anyone he does not know. T reported this to his line manager and it was decided through the senior team that we would ensure that Mr C benefited from our community-based projects where we support the lonely and isolated. We trained T in such visits so that Mr C would have someone he trusted and understood his medical condition and Mr C now benefits from numerous visits from us each week. T has noticed a huge change in Mr C since we

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the trustees (incorporating the report of the directors) for the period ended 30 April 2025 (continued)

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have been supporting him with the additional visits. We also check in on T to make sure he is supported in the transition of being one of our cleaners to being trained up as a member of the emotional support team and where we can offer any further advice that may be needed. This truly shows the passion of teamwork within our department and where we look at the client holistically.

Community Projects

Case Study 1: V is in her mid-nineties; she experiences significant short-term memory difficulties and reduced mobility. V has limited family support as her daughter lives far away and is only able to visit occasionally. K has been visiting V for approximately four years; K initially met V’s husband during her early visits. He sadly passed away and we were there to support V during this loss. The fact that K knew her husband is important to V as they talk about him on most visits. V loves to show K her wedding photos and pointing out the church in Windsor where V and her late husband married. Not only does this bring comfort to V it also encourages engagement and memory work. Visiting V regularly provides continuity, emotional reassurance and prevents social isolation as well as supporting her emotional wellbeing, stimulate reminiscence and reduces a sense of loneliness.

Case Study 2: B is in her mid-nineties; she experiences partial sight loss and is extremely hard of hearing. B has good long-term memory and lives with her son who supports her in daily tasks, although her son’s communication is limited and B craves social interaction and conversation which she struggles to get with her son. B loves knitting and when K goes on her visit, she brings her knitting with her and they have conversations on patterns and where K may have gone wrong if there are any holes in her knitting. These visits that K attends provide regular social engagement, cognitive stimulation, and helps combat loneliness.

Case Study 3: C is a gentleman in his seventies who moved to England from the Caribbean at the age of seventeen. C comes from a large family but currently has limited contact with relatives due to them living far away. C lives alone and values companionship during K visits. Due to C living aloneK visits provides emotional support, and K has seen an increase in his confidence, he loves to show K his photography work especially the wildlife pictures he has taken during his years. C also loves to bake cakes and gets quite sad when he has no one to bake for, so most visits that K attends he makes a cake for her which they enjoy with a cup of tea. C confidence is coming along nicely, and he is starting to discuss the possibility of him gaining confidence to attend the Day Centre. These visits for C help reduce social apprehension and a sense of belonging.

Old Windsor Day Centre

Case Study 1: J who is ninety-one and living with Dementia attends our day centre three days a week, J has expressed to staff that attending the day centre has become an important and joyful part of her life. She enjoys coming because it gets her out of the house, allows her to meet new people, and she loves the activities that are provided. J sometimes arrives in the morning feeling a little low, however, when she sees her friends, her spirits are lifted, and a smile appears on her face. For J, the day centre is a place of comfort, companionship, and genuine happiness J has also made comments about how delicious the meals are as she is not able to cook much for herself at home.

Case Study 2: B is eighty-one years of age and he has early onset Dementia and restricted leg movement, although he can walk unaided. When he arrived with us he had anxiety about going out in public in case of a fall this had led to him becoming isolated. B has now been at the day centre for three months and attends three days a week and has expressed it as being life changing for him, not only can he move around freely and at his own pace, but he has also made friendships with other male clients that shares the same interests as him, such as history quizzes, playing bowls which was a passion of his in his younger days. B says he loves the exercise classes to help strengthen his legs and he has noticed a big difference. Coming to our day centre meansB can be himself, he loves to challenge himself on the

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

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quizzes as this is wonderful for memory work and often tells the staff when he gets a question wrong, that he is not wrong, the staff are! His personality is now beaming through more every time he comes.

Case Study 3: R is a gentlemen known for his bright smile and love of dancing. Although he lives with age related health challenges, he remains sociable and enjoys expressing himself through conversation, music and laughter. Before attending the day centre, he often skipped meals and had lost interest in eating regularly at home. Our team at the day centre encourages R by offering music sessions and opportunities for gentle movement. R has an upbeat nature which also helps him to build friendships easily. One improvement staff have noticed is his eating habits as with encouragement from staff and the sociable atmosphere of shared mealtimes R has become much more willing to eat full nutritious meals. This has made a huge impact at home and his daughter and granddaughter can now leave him alone to eat without worrying about him.

FUTURE PLANS OF THE CHARITY

The Charity has significantly increased its community activity over the past few years, and we continue to increase our services year on year. In 2025 we employed a Community Development Manager who can be more proactive within the Community and lead our projects. We continue with our services such as Home and Shopping Services, Our Day Centre, our Community Reintegration project, and our cross-referral service. We also continue to grow our Befriending Plus service and our volunteer base to support this vitally important service. New to 2025 is our RRR Project (Re-establish, Revitalise and Re-Connect) which will support the most vulnerable within the community who have suffered loss of different kinds and who will receive tailored support through face-to-face person-centred conversations and dedicated tailored support.

In November 2025 we also opened a new lunch club in Burnham which is proving a success, and we hope to open additional lunch clubs over 2026.

We continue to invest in our Old Windsor Day Centre where we operate this service 4 days a week, and the 5 Day is spent doing home visits, administrative, planning activity work and deep cleaning the premises etc.

We pride ourselves in operating services where staff are Enhanced DBS checked so that the vulnerable, their families and the Charity feel protected in that knowledge.

All our services are either funded in full or subsidised by the Charity, all of which relies heavily on our Retail funding model. Our CEO continues to take a very proactive lead on Retail, thus ensuring the Charity can rely on its continued funding for its elderly services. We opened a new Retail outlet in Wokingham in June 2024 and another retail shop in Burnham opened in August 2025, thus ensuring that we continue to grow the Retail arm of the business. In January 2026 we are updating our Charity Retail EPOS system (till system) to a new system (both hardware and software). Whilst the latter would normally have cost 30K to update, we were able to make use of an opportunity where this was provided to us at zero charge by our current card terminal provider.

In terms of new initiatives, we continue to apply for grants from Trust and Foundations, particularly for projects to help alleviate social isolation for the elderly within our community and to increase health and wellbeing. For the second time in the recent history of the Charity, it is now ina position where it has again reported positive reserves.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the Trustees (incorporating the report of the directors) for the year ended 30 April 2025 (continued)

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The Charity continues to further develop its successful: e _Befriending/Befriending Plus Service that has more than tripled since 2020 by users of the service as well as our volunteers.
e Home Support Services have grown 60% since 2020, although we continue to have difficulty recruiting staff over the past few years
e We have however been able to provide additional services and are now trialling some of our services on a Saturday.
e Telephone Support Services continue to grow e Our newly developed Community Reintegration Project continued over 2024-5 and it was able to support 130 people during the period. We continue to provide support to this vulnerable group of people.
e Our Day Centre continues to thrive

We continue our quest to cut costs and streamlining our services. We continue to keep our senior management costs low by operating our SLT team with 2 experienced senior members of staff as opposed to the 5 full time members of staff the Charity had in 2019. With the CEO and Head of Finance being the only senior members of staff at the Charity, it thus allows the Charity to invest in more middle managers and front-line staff to interface directly with the elderly and community.

Due to the efficiencies put in place by the Charity through late 2019 through to 2022, it continues to be in the position where it has built positive reserves with a stronger financial base than the Charity has seen in its recent history. We continue to develop the Charity’s services and have been able to honour and serve both its clients and historic financial liabilities. Over 2026 we are going to continue to look at developing more volunteer initiatives within the community but also to extend our footprint with community activities.

FINANCIAL REPORT

Funding sources

Up until April 2025, we received funding from Frimley Health NHS Foundation Trust (which part funds our Home from Hospital service. As of April 2025, we also receive funding for individuals who attend our Day Centre based on individual attendance.

We receive many donations from supporters, and members of the public for which we are always grateful to receive. Without their generosity we would not be able to support the older people of Slough and East Berkshire to the extent we are able to.

We are extremely grateful for the support we have from Trusts and Foundations, in particular those providing funding to help us create projects to support the vulnerable and elderly within our community.

Loan

The Charity continues to make repayments on a bounce back loan, which is payable over a 10-year period.

Consolidated results for the year

Total income was £1,565,955 (2023/24: £1,632,691). Investment of resources to identify and develop new sources of income continues, and it is anticipated that this investment will result in improvements in overall performance in the future.

Retail sales in Handy Help Limited were £1,227,917 an increase of 4% on last year.

AGE CONCERN SLOUGH AND BERKSHIRE EAST

(Limited by guarantee)

Report of the Trustees (incorporating the report of the directors)

for the year ended 30 April 2025 (continued)

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Consolidated expenditure increased by 3.3% from £1,482,391 in 2023/24 to £1,530,984 (see notes 7-8 for details). The excess of income over expenditure for the year was £35,973 (2023/24 £149,300). .

The Trustees are pleased with the performance in the year and delighted to see the charity continue to improve on its positive consolidated net assets and net current asset positions. Taking this and future plans of the charity into account, the Trustees consider it is appropriate to prepare these financial statements on a going concern basis.

Reserves

The Charity’s policy, continuously reviewed by the Board. As noted above, the charity enjoys a net assets position on a consolidated basis (and the charity will follow once the receipt of the gift aid payment from Handy Help after the year end). The Trustees are delighted to report that we have achieved a further increase in the level of positive reserves during 2025.

STATEMENT OF TRUSTEES’ RESPONSIBILITIES

The Trustees are responsible for preparing the report of the Trustees and the financial statements in accordance with applicable law and regulations.

Company law requires the Trustees (who are also the directors) to prepare financial statements for each financial year. Under that law the Trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and group and of the results of the group for that period. In preparing these financial statements, the Trustees are required to:

e select suitable accounting policies and apply them consistently; e observe the methods and principles in the Charities SORP FRS 102; e make judgements and estimates that are reasonable and prudent; e state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;
e prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company and the group will continue in business.

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s and group’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and the group and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and the group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Insofar as the Trustees are aware:

e there is no relevant audit information of which the charitable company’s auditor is unaware; e the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

AGE CONCERN SLOUGH AND BERKSHIRE EAST

(Limited by guarantee)

Report of the Trustees (incorporating the report of the directors) for the year ended 30 April 2025 (continued)

ee

Auditor appointment

A resolution re-appointing Azets Audit Services will be proposed at the AGM.

Small company provisions This report has been prepared in accordance with the special provisions for small companies under Part 15 of the Companies Act 2006.

This report was approved by the Board of Trustees on 9 December 2025 and signed on their behalf by:

==> picture [77 x 21] intentionally omitted <==

----- Start of picture text -----
wr lc CL
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N. Cook Trustee

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Independent auditor’s report to the members of

Age Concern Slough and Berkshire East

a

Opinion

We have audited the financial statements of Age Concern Slough and Berkshire East (the ‘charitable parent company’) and its subsidiaries (the ‘group’) for the year ended 30 April 2025 which comprise the Consolidated statement of financial activities, the Consolidated balance sheet, the Company balance sheet, the Consolidated statement of cash flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

e give a true and fair view of the state of the group's and of the charitable parent company’s affairs as at 30 April 2025 and of the group’s incoming resources and application of resources, for the year then ended;
e have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
e have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the directors’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Independent auditor’s report to the members of Age Concern Slough and Berkshire East (continued)

Ne

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

e the information given in the trustees’ report, which includes the directors’ report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and
e the directors’ report included within the trustees’ report has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the group and the charitable parent company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report included within the trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

e adequate accounting records have not been kept by the charitable parent company, or returns adequate for our audit have not been received from branches not visited by us; or
e the charitable parent company’s financial statements are not in agreement with the accounting records and returns; or
e certain disclosures of trustees’ remuneration specified by law are not made; or
e we have not received all the information and explanations we require for our audit; or
e the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Independent auditor’s report to the members of Age Concern Slough and Berkshire East (continued)

a

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the group’s and the charitable parent company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the group or the charitable parent company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Extent to which the audit was considered capable of detecting irregularities, including fraud Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above and on the Financial Reporting Council's website, to detect material misstatements in respect of irregularities, including fraud.

We obtain and update our understanding of the entity, its activities, its control environment, and likely future developments, including in relation to the legal and regulatory framework applicable and how the entity is complying with that framework. Based on this understanding, we identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. This includes consideration of the risk of acts by the entity that were contrary to applicable laws and regulations, including fraud.

In response to the risk of irregularities and non-compliance with laws and regulations, including fraud, we designed procedures which included:

e Enquiry of management and those charged with governance around actual and potential litigation and claims as well as actual, suspected and alleged fraud;
e Reviewing minutes of meetings of those charged with governance;

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Independent auditor’s report to the members of

Age Concern Slough and Berkshire East (continued)

a

eAssessing the extent of compliance with the laws and regulations considered to have a direct material effect on the financial statements or the operations of the company through enquiry and inspection;
e Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regulations;
e Performing audit work over the risk of management bias and override of controls, including testing of journal entries and other adjustments for appropriateness, evaluating the business rationale of significant transactions outside the normal course of business and reviewing accounting estimates for indicators of potential bias.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of noncompliance. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable parent company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable parent company's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable parent company and the charitable parent company's members as a body, for our audit work, for this report, or for the opinions we have formed.

brats Praastbersne>

Paul Creasey (Senior Statutory Auditor)

For and on behalf of Azets Audit Services Statutory Auditor & Chartered Accountants Egham

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Consolidated statement of financial activities

(Including an income and expenditure account)

Year ended 30 April 2025

Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025
a
		Unrestricted	Restricted	Totalfunds	Total funds
	Note	funds	funds	Year	Year
				2025	2024
		£	£	£	£
Income
Donations and Legacies Charitable Activities	2 3	64,098 126,303	14,400 173,733	78,498 300,036	190,113 316,016
Othertrading activities Investments	4 5	1,183,721 3,700	- -	1,183,721 3,700	1,125,065 1,497
Total		1,377,822	188,133	1,565,955	1,632,691
Resources expended Raising funds Charitable activities	6 6	(950,604) (392,247)	- (188,133)	(950,604) (580,380)	(872,001) (610,390)
Total	6	(1,342,851)	(188,133)	(1,530,984)	(1,482,391)
Net expenditure and netmovement in funds beforetax		34,971	-	34,971	150,300
Taxation		1,002	-	1,002	(1,000)
Net expenditure and net movement in funds aftertax		35,973	-	35,973	149,300
Transfer offunds		2,346	(2,346)	-	-
Net movement in funds		38,319	(2,346)	35,973	149,300
Total funds brought forward at 1 May 2024		174,140	8,877	183,017	33,717
Total funds carried forward at30April2025		TNT 212,459 6,531 218,990 183,017

The net movement in funds for the year included within the financial statements of the charitable company was a surplus of £58,592 (2024: surplus of £63,735).

The accompanying notes form part of these financial statements

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Consolidated statement of financial activities (Including an income and expenditure account)

Year ended 30 April 2024

Year ended 30 April 2024	Year ended 30 April 2024	Year ended 30 April 2024	Year ended 30 April 2024	Year ended 30 April 2024	Year ended 30 April 2024
a
		Unrestricted	Restricted	Totalfunds	Total funds
	Note	funds	funds	Year	Year
				2024	2023
		£	£	£	£
Income
Donations and Legacies Charitable Activities	2 3	190,113 133,189	- 182,827	190,113 316,016	189,115 376,194
Othertrading activities Investments	4 5	1,125,065 1,497	- -	1,125,065 1,497	1,049,571 7,408
Total		1,449,864	182,827	1,632,691	1,622,288
Resources expended Raising funds Charitable activities	6 6	(872,001) (427,563)	- (182,827)	(872,001) (610,390)	(871,516) (646,315)
Total	6	(1,299,564)	(182,827)	(1,482,391)	(1,517,831)
Net expenditure and netmovement in funds before tax		150,300	-	150,300	104,457
Taxation		(1,000)	-	(1,000)	(1,837)
Net expenditure and netmovement in funds after tax		149,300	-	149,300	102,620
Transfer offunds		2,346	(2,346)	-	-
Net movement in funds		151,646	(2,346)	149,300	102,620
Total funds broughtforward at 1 May 2023		22,494	11,223	33,717	(68,903)
Total funds carried forward		TT
at30April2024		174,140	8,877	183,017	33,717

The net movement in funds for the year included within the financial statements of the charitable company was a surplus of £63,735 (2023: deficit of £67,496)

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Consolidated balance sheet

As at 30 April 2025

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----- Start of picture text -----
||||||||| |---|---|---|---|---|---|---|---| |a| |2025|2024| |Note|£|£| |Fixed|assets| |Tangible|fixed|assets|10a|16,604|18,284| |Investments|11|-|-| |16,604|18,284| |Current|assets| |Stock|5,929|8,537| |Debtors|12|100,766|153,094| |Cash|at|bank|and|in|hand|255,487|179,643| |362,182|341,274| |Creditors:|amounts|falling| |due within|one year|13|(134,306)|(145,183)| |Net|current|assets|227,876|196,091| |Total|assets|less|current|liabilities|244,480|214,375| |Creditors:|amounts|falling| |due after one year|15|(25,490)|(31,358)| |Total|net|assets|218,990|183,017| |Unrestricted|funds| |General|funds|16a|212,459|174,140| |Restricted|funds|17|6,531|8,877| |Total funds|18|218,990|183,017|

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These financial statements were approved by the board of Trustees and authorised for issue on 9 December 2025 and signed on their behalf by:

N Cook Trustee

Company registration number: 03892564

The accompanying notes form part of these financial statements

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

‘

Company balance sheet

As at 30 April 2025

==> picture [455 x 367] intentionally omitted <==

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||||||||| |---|---|---|---|---|---|---|---| |2025|2024| |Note|£|£| |Fixed|assets| |Tangible fixed|assets|10b|7,369|9,524| |Investments|11|1|1| |7,370|9,525| |Current|assets| |Debtors|12|40,738|90,281| |Cash|at|bank|and|in|hand|235,190|158,620| |275,928|248,901| |Creditors:|amounts|falling| |due within|one year|13|(335,032)|(368,752)| |Net|current|(liabilities)|(59,104)|(119,851)| |Total|assets|less|current|liabilities|(51,734)|(110,326)| |Creditors:|amounts|falling| |due|after one|year|15|:|:| |Total|net|(liabilities)|(51,734)|(110,326)| |Unrestricted|funds| |General|funds|16b|(58,265)|(119,203)| |Restricted|funds|17|6,531|8,877| |Total funds|18|(51,734)|(110,326)|

----- End of picture text -----

These financial statements were approved by the board of Trustees and authorised for issue on 2025 and signed on their behalf by:

9 December

nwt Co4

N Cook Trustee

Company registration number: 03892564

The accompanying notes form part of these financial statements

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Consolidated Statement of Cash Flows Year ended 30 April 2025

Consolidated Statement of Cash Flows Year ended 30 April 2025	Consolidated Statement of Cash Flows Year ended 30 April 2025	Consolidated Statement of Cash Flows Year ended 30 April 2025
ey
	2025	2024
	£	£
Cash flows from operating activities: Netcash (used in)/generated by operating activities	85,027	112,507
Cash flows from investing activities: Dividends, interest and rentsfrom investments Interest paid Purchase oftangible fixed assets	3,700 (864) (6,296)	1,497 (1,001) (8,828)
Netcash from investing activities	(3,460)	(8,332)
Cash flows from otherfinancing activities Repayments ofborrowing	(5,722)	(5,585)
Netcash from financing activities	(5,722)	(5,585)
Increase in cash in the period	75,844	98,590
Cash at 1 May2024	179,643	81,053
Cash at30April 2025	255,487	179,643
Reconciliation of net income (expenditure to net cash flowfrom	from operating activities)
	2025	2024
	£	£
Netincome (expenditure) fortheyear	35,973	149,300
Adjustments for: Depreciation Interest and income from investments	7,977 (3,700)	7,636 (1,497)
Interest costs	864	1,001
	41,114	156,440
Decrease / (increase) in stock Increase / (decrease) in trade and otherdebtors (Increase) /decrease in tradeand other creditors	2,607 52,328 (11,022)	6,388 7,037 (57,358)
Cashusedin/(generated)byoperations	85,027	112,507

The movements in net debt are shown in note 24 to the financial statements.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements

Year ended 30 April 2025

a

1. Accounting policies

General Information Age Concern Slough and Berkshire East is a charitable company limited by guarantee, registered in England and Wales. The registered and principal office is disclosed on page 2.

Accounting convention

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (FRS102) and the Companies Act 2006. The financial statements have been prepared under the historic cost convention.

The charitable company meets the definition of a public benefit entity under FRS 102.

The functional currency of the charitable company and the presentation currency for the charitable company and group is Sterling. This is the currency of the primary economic environment in which the charity operates.

Going Concern

Management have produced forecasts covering the period to 30 November 2026 and based on these figures and the outturn to date, they have a reasonable expectation that the charitable group company has adequate resources to continue in operation for the foreseeable future. The charity therefore continues to adopt the going concern basis in preparing its financial statements.

The principal accounting policies for the charitable group are set out below:

Basis of consolidation The group financial statements consolidate the financial statements of Age Concern Slough and Berkshire East and its subsidiary undertaking on a line by line basis for the year ended 30 April 2025.

Transactions and balances between the charitable company and subsidiary have been eliminated from the consolidated financial statements.

A separate statement of Financial Activities and Income and Expenditure Account for the charity has not been presented because the charity has taken advantage of the exemption afforded by Companies Act 2006 section 408.

Incoming resources

All incoming resources are included on the Statement of Financial Activities when the charitable company is legally entitled to the income and the amount can be quantified with reasonable accuracy and are recognised in the period to which they relate.

Where income relating to future periods is received in advance, or income relating to past periods is received in arrears, such amounts are held as deferred or accrued income accordingly.

: AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

a

1. Accounting policies (continued)

Incoming resources (continued) Grant income, including Government Grants, whether “capital” or “revenue” grants, is recognised when the charity has entitlement to the funds, any performance conditions are attached to grants have been met, it is probable that the income will be received and the amount can be measured reliably. Legacy income is recognised when the charity is made aware of the funds, and where it is probable that the income will be received.

Resources expended

All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Expenditure is recognised where there is a legal or constructive obligation to make payments to third parties, it is probable that the settlement will be required and the amount of the obligation can be measured reliably. It is categorised under the following headings:

e Costs of raising funds includes gifts in kind and charity shop and café expenses; e Expenditure on charitable activities includes the provision of day care and clubs; and e Other expenditure represents those items not falling into the categories above.

Irrecoverable VAT is charged as an expense against the activity for which expenditure arose.

Grants payable to third parties are within the charitable objectives. Where unconditional grants are offered, this is accrued as soon as the recipient is notified of the grant, as this gives rise to a reasonable expectation that the recipient will receive the grants. Where grants are conditional relating to performance then the grant is only accrued when any unfulfilled conditions are outside of the control of the charity.

Pension costs

The charitable company has in place Qualifying Workplace Pension schemes with for the benefit of those employees who wish to participate. These are defined contribution benefit schemes and contributions to these schemes are recognised as they are incurred.

Employee benefits

Short term employee benefits, including holiday pay, are recognised as an expense in the period in which they are incurred.

The charity recognises an accrual for accumulated annual leave accrued by employees as a result of services rendered in the current period for which employees can carry forward and use within the next year. The accrual is measured at the salary cost of the respective employee in relation to the period of absence.

Donated services

Gifts in kind are included in these financial statements as income at the full value of the service and the corresponding expense included as resources expended, as set out in more detail in note 2.

Where goods are donated to the group for resale, these are not included in stock but are included in turnover when sold.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

NN 1. Accounting policies (continued)

Operating lease transactions All amounts paid for goods and services under operating leases are recognised as expenditure over the life of the lease, and are included within expenditure in the period to which they relate.

Tangible fixed assets

Tangible fixed assets are recorded at cost or, where donated, at valuation at the time of acquisition. Depreciation is calculated to write off the book value of each tangible fixed asset over its expected useful economic life as follows:

Computers - straight line basis over 3-5 years Shop fittings - straight line basis over 5 years Furniture & equipment - straight line basis over 5 years Transport - 25% reducing balance

Judgements and estimates

The preparation of the financial statements requires Trustees to make judgements, estimates and assumptions about the carrying value of assets and liabilities that are not readily apparent from other sources. The estimates and underlying assumptions are based on historical experience and other factors that are considered relevant. Actual results may differ from these estimates.

The key estimates include depreciation rates and also certain Retail property related accruals, notably, pending dilapidations costs for recently closed shops.

Stock

Donated goods for sale in the charity shops are not valued for inclusion as stock. Sale proceeds are accounted for as and when the sales occur. Purchased items of stock are valued at the lower of cost and net realisable value.

Investments

Interests in entities are initially measured at cost and subsequently measured at cost less any accumulated impairment losses. The investments are assessed for impairment at each reporting date and any impairment losses or reversals of impairment losses are recognised immediately in profit or loss.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are value at the amount prepaid net of any trade discounts.

Cash at bank and in hand

Cash at bank and in hand includes cash and short term highly liquid investments with an original maturity date of three months or less.

F AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

a

1. Accounting policies (continued)

Creditors and Provisions

Creditors and provisions are recognised when the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount to settle the past obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their transaction price after allowing for any trade discounts due unless the arrangement constituted a financing transaction in which case the transaction is measured at present value of future payments discounted at the prevailing market rate of interest. Other financial liabilities are initially measured fair value net of their transaction costs. They are subsequently measured at amortised cost using the effective interest rate method.

Fund accounting

General funds are unrestricted funds that are available for use at the discretion of the Trustees in furtherance of the general objectives of the charitable company and have not been designated for other purposes.

Restricted funds comprise funds that must be used for a specific purpose.

2. Donations and Legacies

Voluntary	income				Unrestricted funds	Restricted funds	Total Year 2025	Total Year 2024
					£	£	£	£
Donations,	legacies	and	similar	income	64,098	14,400	78,498	190,113

Legacies receivable in the period amounted to £4,241 (2024: £105,385).

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

NN

3.	Charitable Activities
		Unrestricted Restricted			Total	Total
			funds	funds	Year	Year
					2025	2024
			£	£	£	£
	Grants receivable (see below) Users fees		- 126,303	173,733 -	173,733 126,303	182,827 133,189
			126,303	173,733	300,036	316,016
		(Debtors)/ deferred	Received during	Debtors/ (deferred)	Total	Total
	Grants receivable	b/f	year	c/f	Year	Year
					2025	2024
		£	£	£	£	£
	Frimley Health NHS Foundation Trust	-	142,783	-	142,783	139,327
	Royal Borough ofWindsor and Maidenhead	5,000	22,500	3,450	30,950	30,000
	Post Hospital Community Reintegration Project	-	-	-	-	13,500
		5,000	165,283	3,450	173,733	182,827
			Unrestricted	Restricted	Total	Total
4.	Othertrading activities		funds	funds	Year 2025	Year 2024
			£	£	£	£
	Charityshop sales Rag income World of Books income		1,157,239 15,604 10,878	- - -	1,157,239 15,604 10,878	1,078,547 36,214 10,304
			1,183,721	-	1,183,721	1,125,065
5.	Investmentincome		Unrestricted funds	Restricted funds	Total Year	Total Year
					2025	2024
			£	£	£	£
	Bankinterest		3,700	-	3,700	1,497

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

Charitable activities and costs of generating voluntary income

	Unrestricted funds	Restricted funds	Total Year	Total Year
			2025	2024
	£	£	£	£
Fundraising Trading (Shops) Home Visiting /Shopping /DomCare Day Care Centresandtransport Homefrom Hospital	950,605 207,258 78,454 56,203	- - 45,350 142,783	950,605 207,258 123,804 197,486	872,001 173,614 166,446 205,785
Post Hospital Community Reintegration Project Overhead employment and other costs Community Volunteering and Befriending	- 17,671 108	- - -	- 17,671 108	13,500 19,886 103
Auditor’s remuneration:
Audit fees: Charity Auditfees: Subsidiary Non-audit fees: group	14,500 6,970 11,082	- - -	14,500 6,970 11,082	13,945 6,700 10,411
	1,342,851	188,133	1,530,984	1,482,391
Represented by:
Charitable activities (see note 7)	392,246	188,133	580,379	610,390
Costs ofgenerating voluntary income (see note 7)	950,605	-	950,605	872,001
	1,342,851	188,133	1,530,984	1,482,391

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025
a
7.	Total resources expended	Staff costs	Depreciation	Other costs	Total Year	Total Year
					2025	2024
		£	£	£	£	£
	Charitable activities	428,859	2,898	148622	580,379	610,390
	Fundraising trading: costs of goods sold and othercosts	463,966	5,079	481,560	950,605	872,001
		892,825	7,977	630,182	1,530,984	1,482,391
	Depreciation				7,977	7,636
	Other costs
	Premises				358,469	335,993
	Consumables and materials				30,362	28,896
	Travel and transport Professional fees (excluding Audit and accountancy) Catering and activities Telephone and fax Audit and accountancy ITexpenses Printing, postage and stationery Private healthcare				24,344 83,229 2,265 2,376 32,552 17,154 4,940 2,473	22,500 85,325 2,345 3,688 31,056 15,747 5,385 -
	Miscellaneous expenses				72,018	64,081
					630,182	595,016
	Staff costs
	Wages and salaries Social Security costs Pension costs				834,905 48,137 9,783	825,021 45,653 9,065
					892,825	879,739

One employee earned over £70,000 in the period (2024: One employee over £70,000).

The approximate average number of staff, by headcount, for the year, amounted to 25 (2024:29) in the charity and 31 (2024:35) in Handy Help Limited.

: AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

a

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|||||| |---|---|---|---|---| |8.|Net|expenditure|for the|year| |Net expenditure|is stated|after charging:|2025|2024| |£|£| |Depreciation|of tangible|fixed assets|7,977|7,636| |Operating|lease|rentals|3,596|3,596| |Auditors|remuneration| |Audit|fees:|Charity|14,500|13,945| |Audit|fees:|Subsidiary|6,970|6,700| |Non-audit|fees:|group|11,082|10,411|

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9. Trustees’ and key management personnel remuneration and expenses

The Trustees consider the key management of the charitable company to be themselves and the Chief Executive Officer. Total remuneration and benefits paid to key management during the year were as follows:

==> picture [429 x 70] intentionally omitted <==

----- Start of picture text -----
||||| |---|---|---|---| |2025|2024| |No|of|No|of| |Trustees’|Trustees’| |and|KMP|and|KMP| |£70,000|- £80,000|1|1|

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No remuneration was paid to any Trustee in 2025 or 2024. No expenses were reimbursed in respect of travel and other costs incurred (2024: £Nil).

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

‘

Notes to the financial statements (continued)

Year ended 30 April 2025

10. Tangible fixed assets (a) Group

10. (a)	Tangible fixed assets Group
(a)	Group	Shop	Furniture &
		fittings	equipment	Computers	Total
		£	£	£	£
	Cost
	At 1 May 2024 Additions Disposals	84,999 4,493 (19,610)	21,344 754 (2,526)	137,158 1,049 (45,467)	243,501 6,296 (67,603)
	At30April 2025	69,882	19,572	92,740	182,194
	Depreciation At 1 May2024 Charge fortheyear Eliminated on disposal	80,546 2,925 (19,610)	14,268 2,590 (2,526)	130,403 2,462 (45,468)	225,217 7,977 (67,604)
	At 30 April 2025	63,861	14,332	87,397	165,590
	Net Book Value
	At 30April 2025	6,021	5,240	5,343	16,604
	At 30April 2024	4,453	7,076	6,755	18,284
(b)	Company	Shop _Furniture& fittings Equipment		Computers Total
		£	£	£	£
	Cost
	At 1 May2024 Additions Disposals	81,261 - (19,610)	13,825 141 (610)	114,671 840 (40,115)	209,757 981 (60,335)
	At30 April 2025	61,650	13,356	75,396	150,403
	Depreciation At 1 May2024 Charge forthe year Eliminated on disposal	80,441 240 (19,610)	11,082 968 (610)	108,710 1,930 (40,115)	200,233 3,138 (60,335)
	At30April 2025	61,071	11,440	70,525	143,036
	Net Book Value
	At30April 2025	579	1,916	4,871	7,369
	At30April2024	820	2,743	5,961	9,524

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

a 11. Investments

==> picture [402 x 165] intentionally omitted <==

----- Start of picture text -----
Investment in Group undertakings 2025 2024
£ £
Company
Handy Help Limited 1 1
1 1
Proportion of nominal value
Name of Country Description of of issued shares held by
undertaking of incorporation shares Company
Handy Help Limited England Ordinary 100%
(company number: 06444328)
----- End of picture text -----

The results of Handy Help Limited consolidated within these financial statements are as follows:

	2025	2024
	£	£
Sales Otheroperating income Cost ofsales	1,227,917 8 (778,758)	1,179,285 - (708,838)
Expenses Interest Taxation Gift aid toAgeConcern	(181,379) (864) 1,002 (290,545)	(175,107) (1,001) (1,000) (207,774)
Profit/(Loss) fortheyear	(22,619)	85,566
	30April 2025	30 April 2024
	£	£
Assets Liabilities	378,080 (107,359)	400,444 (107,104)
	270,721	293,340
Share capital Reserves	1 270,720	1 293,339
	270,721	293,340

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

i ————

12.	Debtors
		Group		Company
		2025	2024	2025	2024
		£	£	£	£
	Trade debtors	10,581	9,778	5,966	5,878
	Prepayments VAT	38,990 9,948	38,316 10,256	6,362 :	6,480 -
	Other debtors	41,247	94,744	28,410	77,923
		100,766	153,094	40,738	90,281
13.	Creditors: amounts falling duewithin oneyear
		Group		Company
		2025	2024	2025	2024
		£	£	£	£
	Bank loans	5,868	5,723	-	-
	Trade creditors	13,297	15,832	5,951	5,321
	Grants received in advance
	and deferred Income	-	5,000	-	5,000
	Other creditors	3,637	15,271	1,787	15,271
	Taxesand social security Accruals Corporation Tax Amounts due to subsidiary	8,478 103,026 - :	8,091 94,264 1,002 -	8,478 36,222 - 282,593	8,091 35,755 - 299,314
		134,306	145,183	335,031	368,752
14.	Deferred income
(a)	Groupand Company			2025 £	2024 £
	Balance at 1 May2024 Income released			5,000 (5,000)	5,000 (5,000)
	Income deferred in the period			:	5,000
	Balanceat30April2025			-	5,000

‘ AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

15. Creditors: amounts falling due after one year

		Group		Company	Company
	2025		2024	2025	2024
	£		£	£	£
	Bank loans 25,491	31,358		-	-
	25,491	31,358		-	-
	Bank loans and unsecured and are repayable over nine	years.	The interest rate charged is 2.5%.
				2025	2024
				£	£
	Amounts duewithin oneyear Amounts due within 1 —2years Amounts duewithin 2—5years Amounts due greaterthan 5 years			5,868 6,017 19,474 -	5,723 11,591 18,977 790
				31,359	37,081
16.	General funds
(a)	Group			2025 £	2024 £
	Balance at 1 May2024 Surplus forthe period Transfer from restricted funds			174,140 35,973 2,346	22,494 149,300 2,346
	Balance at 30April 2025			212,459	174,140
(b)	Company			2025 £	2024 £
	Balance at 1 May2024 Surplus) forthe period Transfer from restricted funds			(119,203) 58,592 2,346	(185,791) 64,242 2,346
	Balanceat30April2025			(58,265)	(119,203)

Bank loans and unsecured and are repayable over nine years. The interest rate charged is 2.5%.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025	Year endedended 30 April 2025
a
17.	Restricted funds	Balance			Balance
	Group andcompany	1 May — Incoming 2024 funds		Outgoing funds/ transfers	30April 2025
		£	£	£	£
	Wexham Homefrom Hospital	-	142,783	142,783	-
	Day Care Centre Wellbeing at Home Befriending Fixed Asset Fund	- - - 8,877	41,850 2,500 1,000 -	41,850 2,500 1,000 2,346	- - : 6,531
		8.877	188,133	190,479	6,531

Our Wexham Home from Hospital team provides accompanied transport home for discharged patients. They then provide practical and emotional support, when required, to help with independent living and rehabilitation and prevent their clients from being readmitted to hospital.

The Day Care Centre is a purpose-built single level facility, supporting older people and those with physical and mental health needs, providing an enjoyable and therapeutic experience within a safe, caring and secure environment.

The fixed asset fund relates to monies provided to fund capital equipment and are being expensed as the assets are depreciated.

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

Analysisof netassetsbetweenfunds	Unrestricted
	General	Restricted
	funds	funds	Total
Group	£	£	£
Fixed assets	10,073	6,531	16,604
Net current assets/(liabilities) Long term creditors	227,877 (25,491)	- -	227,877 (25,491)
	212,459	6,531	218,990
	Unrestricted
	General	Restricted
	funds	funds	Total
Charity Fixed assets	£ 838	£ 6,531	£ 7,369
Net current assets/(liabilities)	(59,103)	-	(59,103)
Long term creditors	-	-	-
	(58,265)	6,531	(51,734)

19. Operating lease commitments

The charitable company's and the group’s annual commitments for rental payments under noncancellable operating leases payable during the year to 30 April 2025 are as follows:

	2025	2024
Group and company	Land and Buildings £	Land and Buildings £
Leases expiring:
Within one year Between oneandtwo years Between twoand five years Overfive years	209,475 202,262 383,107 75,750	132,577 93,602 158,802 62,250
	870,594	447,231

Pension scheme

The normal contributions for the year on defined contribution schemes were £9,783 (2024: £9,060). There were outstanding contributions due at the balance sheet date amounting to £1,600 (2024: £2,063).

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

a

21. Related party transactions

There were no related party transactions within the year.

Exemption has been taken from disclosure of transactions between the charitable company and its wholly owned subsidiary undertaking under Financial Reporting Standard 102.

22. Financial instruments

Thecarryingamountsofthe group’sfinancialinstruments areasfollows:	2025	2024
Financialassets	£	£
Debt instruments measured at amortised cost:
-Trade debtors (note 12)	10,581	9,778
- Otherdebtors (note 12)	33,247	94,744
	43,828	104,522
Equity instruments measured at cost less impairment:
- Fixed asset unlisted investments (note 11)	-	-
	43,828	104,522
Financial liabilities
Measured at amortised cost
- Loan (note 15) -Trade creditors (note 13) - Other creditors (note 13)	31,359 13,297 3,637	37,082 15,832 15,271
	48,293	68,185
The income, expenses, net gainsand net losses attributable the group and	charity’s financial
instruments are summarised as follows:
	2025	2024
Income andexpense	£	£
Financial assets measured at amortised cost	3,700	1,497
Financialliabilitiesmeasuredatamortisedcost	-	>

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Notes to the financial statements (continued)

Year ended 30 April 2025

23. Controlling party

The Trustees consider that there is no controlling party.

24. Movements in net debt

==> picture [423 x 60] intentionally omitted <==

----- Start of picture text -----
01.05.2024 Cashflow 30.04.2025
£ £ £
Cash at bank and in hand 179,643 75,844 255,487
Loans (37,082) 5,723 (31,359)
142,561 81,567 224,128
----- End of picture text -----

25. Post balance sheet events

After the year end, the charity received gift aid from its trading subsidiary in respect of the surplus generated for the year of £267,842 (2024: £290,545).

YEAR ENDED 30 April 2025

Company information

DIRECTORS AND TRUSTEES

COMPANY SECRETARY

COMPANY NUMBER

CHARITY NUMBER

HANDY HELP LIMITED Company Number: 06444328

BANKERS

AUDITORS

NN

Public Benefit Statement

INTRODUCTION

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the Trustees (incorporating the report of the directors)

OBJECTIVES OF THE CHARITY

The objects of the Charity are:

GOVERNANCE & MANAGEMENT

Report of the Trustees (incorporating the report of the directors)

a

Fundraising Standards Information

RISK MANAGEMENT

Financial Risk

Reputation

Organisational Effectiveness

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Report of the trustees (incorporating the report of the directors) for the year ended 30 April 2025 (continued) a

Safeguarding and Compliance

ACTIVITIES & PROGRESS TO STRATEGIC OBJECTIVES

SO

Providing Quality Services

Case Studies across the Charity

Staff & Volunteer Case Studies

AGE CONCERN SLOUGH AND BERKSHIRE EAST (Limited by guarantee)

Home services case studies

Report of the trustees (incorporating the report of the directors) for the period ended 30 April 2025 (continued)

en

Community Projects

Old Windsor Day Centre

Report of the trustees (incorporating the report of the directors)

a

FUTURE PLANS OF THE CHARITY

Report of the Trustees (incorporating the report of the directors) for the year ended 30 April 2025 (continued)

NN

FINANCIAL REPORT

Funding sources

Loan

Consolidated results for the year

(Limited by guarantee)

Report of the Trustees (incorporating the report of the directors)

ee

Reserves

STATEMENT OF TRUSTEES’ RESPONSIBILITIES

(Limited by guarantee)

ee

Auditor appointment

Independent auditor’s report to the members of

Age Concern Slough and Berkshire East

a

Opinion

Basis for opinion

Conclusions relating to going concern

Independent auditor’s report to the members of Age Concern Slough and Berkshire East (continued)

Ne

Other information

Opinions on other matters prescribed by the Companies Act 2006

Matters on which we are required to report by exception

Independent auditor’s report to the members of Age Concern Slough and Berkshire East (continued)

a

Responsibilities of trustees

Auditor’s responsibilities for the audit of the financial statements

Independent auditor’s report to the members of

Age Concern Slough and Berkshire East (continued)

a

Use of our report

brats Praastbersne>

Paul Creasey (Senior Statutory Auditor)

Consolidated statement of financial activities

(Including an income and expenditure account)

Consolidated balance sheet