REGISTERED COMPANY NUMBER: 03842133 (England and Wales)
REGISTERED CHARITY NUMBER: 1079719
Re
ort of the Trnstees and
Financial Ststements for the Year Ended 31st March 2024
for
Citizens Advice West Northam
and Cher4vell Ltd
nshire
Cheney & Co
Statutory Auditor
310 Wellingborough Road
Northampton
NN14EP

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Contents of the Financial Statements
for the
ear ended 31st March 2024
Page
Chainnan's Report
Report of the Trustees
2 to 13
Report of the Independent Auditors
14 to 17
Statement of Financial Activities
18
Balance Sheet
19
Cash Flow Statement
20
Notes lo the Cash Flow Staternent
21
Notes lo the Financial Statements
22 to 30
Detailed Statement of Financial Activities
31

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Chaimian's Re ort
earended 31st March 2024
forthe
As we reflect on the finanaal year 202312024 it remains evidentthat ourcY)mmunities continue to face significant challenges
primarily driven by the continuing and deepening cost of living issues. There continues to be geopolitical matter3 which are
having a significant impact on our communities.
On behalf of my trustee colleagues l am pleased to report that Citizens Advice North Oxfordshire and South
Northamptonshire ICAWNAC) has continued to deliver considered advice to dients across the region. The delivery is
detailed in this report.
CAWNAC has provided our servi￿5 across the region in various ways and we have paid particular attention lo the most
vulnerable in our society and we have achieved this in one of the most difficutt periods in our history and many of our
funders continue to face their own challenges as they suffer from the same economic headwinds as Citizens Advi￿.
Work has continued throughout the year on bedding down the merged organisation completed in 2023 and this is enabling
us to focus our ServI￿S to help as many dients as possible.
I musl ad(novAedge the tremendous work and commitment frorn our staff and volunteers and the Trustee Board and l are
extremely grateful for the work they have done on behalf of CAVVNAC. They have and continue to have a significant impact
in our community.
Speual mention should be made of the ex￿lIent leadership of our Chief Executive, Pat Coomber-wood and her leadership
team.
David Maloney
Page 1

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with
the financial statements of the charity for the year ended 31 st March 2024. The trustees have adopted the provisions of
Accounting and Reporting by Charities.. Statement of RecDmmended Practice applicable to charities preparing their
accounts in accordance with the Finanaal Reporbng Standard applicable in the UK and Republic of Ireland IFRS 1021
leffective 1 January 20191.
We have pleasure in presenting ourAnnual Report and the audited financial statements forthe year ended 31 March 2024.
OBJECTIVES. AIMS AND ACTNMES
Founded in 1965, we are a local charity which has been providing quality advi￿ and support in our community for over 50
years. Our objective is to help people find a way forward by providing advi￿ and support, and by campaigning on big
issues that affect people's lives.
Combining the expertise and o)mmitment of 311 volunteer5, 60 staff and 8 trustee5, we aim to provide free, independent,
confidential, and impartial advice lo everyone on their nghts and responsibilities and deliver servi￿5 and projects that
meet local needs.
Operating in the areas of North Oxfordshire and West Northamptonshire,. we have offi￿$ in Northampton, Davenlry,
Banbury and Bi￿ster. We also work in various outreach venues. We built on the piloted Advi￿ Hub" model and launched
new Community Help and Infomiation Points ICHIPs} in many key community locations including in food banks, religious
venues, libraries and communrty centres.
We are a member of the Citizens Advi￿ charity netsvork which comprises a netsvot1( of 280 local Citizens Advi￿, all of
which are independent charities, the Crtizens Advi￿ consumer Servi￿ and the national charity Crtizens Advice.
This year advi￿ ServI￿S were delivered from the 280 local Citizens Advi￿ offi￿S and over 3300 outreach community
locations in England and Wales by nearly 8700 paid staff and 18,500 volunteers.
We are grateful to the followng funders for their new or continued support over this year.
- West Northamptonshire Council - Advi￿ Servi
Cherwell District Coun￿1 Advi￿ Service, Volunteer Conneci, Volunteer Driver Service, Move Together and
Connectl digital indusion project.
Oxfordshire County Council Contain Outbreak Management Fund ICOMFI to support Vulnerab￿ groups and
targeted community interventions.
BI￿ster Town Council - Advi￿ Servi￿ and Volunteer Driver Servi￿.
Kidlington Parish Council - Advice service.
Public Health Oxfordshire - Benefits in Pla￿ advi￿ Servi￿ to Primary Care
National Citizens Advi￿ - Increasing Caparyty projecls.
Cherwell Councillor Prionty Funds- Volunteer Driver Servi
- Trussell Trust- referral hub to provide advi￿ and support for Trussell Trust Food Bank users
SOFEA Getting Oxfordshire Online - Connectl digital indusion project
Henry Smith Charrty
National Lottery
- Southem Gas Network
South Central Ambulance servi￿ non*ssential hospital appointrnent transport delivered by volunteer driver West
Northamptonshire Counal - Advice Servi
Che￿ell District Council Advi￿ se￿ICe, Volunteer Connect. Volunteer Driver Se￿1￿, Move Together and
Connectl digi181 indusion pmjecL
Oxfordshire County Counal Contain Outbreak Management Fund ICOMFI lo support vulnerable groups and
targeted community interventions.
Bicesler Town Council - Advice Servi￿ and Volunteer Driver Service.
Kidlington Parish Council - Advice servi￿.
Public Health Oxfordshire - Benefits in Pla￿ advi￿ Servi￿ to Primary Care
National Cib'zens Advice - Increasing Capacity projects.
Cherwell Councillor Priority Funds- Volunleer Driver Servi
- Trussell Trust- referral hub to provide advi￿ and support for Trussell Trust Food Bank users
SOFEA Getting Oxfordshire Online - Connectl digital indusion project
Henry Smith Charity
National Lottery
- Southem Gas Ne￿ork
- South Central Ambulan￿ SerVi￿- non-essential hospital appointment transport delivered by volunteer drivers
Page 2

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
We are equally grateful to all those who have engaged in communty fundraising or kindly made donations to the Charity,
whether large or small.
We seek to achieve our objectives by engaging in the followng activities and projects.
Core Adviee Serrfices
Our prinrypal activity is to provide free advi￿ lo everyone on their rights and responsibilities regarding benefit5, work, debt
and money, consumer issues, housing, family. law and courts, immigrab'on, health, and more.
Our 8dvice is pmvided through muhiple channels," clients can self help using our up to date and quality assured national
advi￿ website for England and Wales which contsins informalion and guidan￿ regarding 9 key advi￿ topics,. benefits,
work, debt and money. consumer, housing, family, law and courts, immigration and health. The national Citizens Advi
website's advi￿ pages had 64,480,763 visits. In Cherwell there were a total of 112,050 visits from 76,967 devi￿8 and in
South Northamptonshire 75,326 visits from 69,998 devi￿5.
We also host a local website wth 10t￿1 information and links to the other ServI￿S we offer www.cawnac.org.uk as well as
a joint website with the 3 other Oxfordshire local Citizens Advice www.caox.org.uk.
Our advisers provide advice on the telephone, by email, web chal. and through fa￿-1￿face consultations. We run a Debl
and Money Advice Setvice in che￿ell, funded by Chetwell District Counal, which provides support to Chemell residents
lo maximise income, redu￿ debt and improve their money management skills. We run a furtheradvice Servi￿ for residents
of Vvest Northamplonshire in partnership with Northamplonshire Community Law servi￿ which is fvnded by West
Northamptonshire Counal.
Our Advisers lone of our volunteer roles) understand that one problem is often the cause or result of another, so they look
at a client's situation holistically rather than as a single issue. This way, potential problems can be identified early or pre-
empted, which helps to prevent them from escalating into more serious issues. For a dient struggling with unmanageable
debt, our priorities are to preseTve their home, fuel supplies and libety, to make them aware of their rights and
responsibilities, and to help them make informed choices about how they deal with their debt problem.
Benefits in Place
Benefits in Place, funded by Public Heahh, buiK on 18 years ofdelivery to widen ivs scope as a county-wide Servi￿ delivery
model. Providing benefits advi￿ to people suffering from a long temi health condition or disability, many of the dients live
in areas of greatest deprivation.
Not only can Primary Care stafflGPs refer dients but other advi￿ partners and food bank stsff ean do so also.
Towcester Food Bank
We worked with Tow￿$ter Food bank to prowde their Servi￿ users th money advi￿. This much valued service helped
many clients who were in real crisis lo stsbilise their finanaal situation. We helped 128 people and achieved financial gains
for them totalling £196,707
Oxfordshire Trussell Trust
Wotking in partnership wth 2 other Citizens Advice offices in Oxfordshire, we delivered a county-wide Servi￿ for users of
all Oxfordshire Trussell Trust food banks. We worked wrth Banbury and Bi(xter Food banks to provide their service users
with money advi￿. This much valued Servi￿ helped many dients who were in real crisis lo stabilise their financial situation.
We helped 260 people and achieved financial gains for them totalling £89,828.
Oxford5hire County Council Money Advice
Wot*ing with the other 3 local Cibzens A(1Vi￿ offices in Oxfordshire. we re￿Ived funding from Oxfordshire County
Counol to increase the capaoty for debl advi￿ in the county- Debt advi￿ can only be delivered if an Offi￿ is regulated
by the Financial Conduct Authority and il is slridy regulated. Our debt casewoTk supported 82 addib.onal clients, achieving
financial gains of £56,462.
Thames Water
Working with Citizens Advi￿ Buckinghamshire, we were funded by THames Water lo provide debt advi￿ to their
customers, thereby helping them manage their water bills. This projed was new this year and 20 clients were being helped
at year end.
Page 3

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
Empowered for Lrfe
Lottery funding enabled debt and benefits advi￿ to be delivered lo residents in Daventry faang mental health issues or
blindness. This Servi￿ supported 240 dients, achieving financial gains of £618,994
Henry Srnith "lrnproving Lives-
Funding from the Henry Smith charity provided a Benefits casewor1(er in the Daventry area. 203 clients benefitted from
gains lolalling £602,202
Energy Matters
Our specialist energy support Servi￿ helps dients a￿$$ energy advi￿, as well as support such as a￿Ssing home
improvement grants, receiving Energy vouchers and re￿ivIng free electric blankets and carbon monoxide monitors.
Funded by Southem Gas Network and Energy Redress this year, Energy Matters helped 141 dienls gain £93,608.
Volunteer Connect
This is a project, funded by Cherwell District Council, in whith we aim to develop cornmunty connectedness and because
volunteering is benefiaal for communities and in turn, sooety. The service aims to encourage local residents lo become
volunteers. It increases community engagement. supports the development of vibrant non-profit organisations in the local
area, and helps people use volunteering as a pathway into paid wot1(. In this project we collaborate wth voluntary
organisations, employers, and Indiv￿ua1s. Volunteer Connect pla￿ 151 volunteers, who volunteered 8476 hours in
Cherwell not-for-profil organisalions
Volunteer Driver Service
Cherwell District Council also funds our much valued Volunteer Driver SetV1￿ IVDSI in which volunteer drivers transport
residents to medical appointments, non-urgent hospital appointments, and soaal engagements. This serviee brings
multiple benefits for the health, wellbeing, and social indusion of those who have little or no att￿ss lo public transport as
well as volunteer drivers, most of whom are retired people. Examples of non-urgent hospital appointments indude dialysis
and radiotherapy.
The VDS is also an income-generating activity- For some passenger journeys we re￿1ve money from the South-central
Ambulan￿ servi￿ ISCASI which uses our volunteer drivers lo transport patr.enls who do not require speaalisl ambulan
services. For non-hospital joumeys, passengers pay a mileage fee direcuy to the driver to cover the drivels costs, but at
a significant saving for them over the cosl of olher fornis of transport. 11 is fair to say that many of our passengers do not
have the finanual means lo lake taxis and were il not for the VDS they would have difficurty getting to their destination al
Volunteer Driver servi￿ had 113 actwe driver5 at year end. 1168 active passengers and had completed 6346 joumeys.
Our Advice Delivery Channels
We offer our advi￿ through a wide and growing range of channels including online self-help (fact sheets, advice podcasts,
budgeting tools, debt management tools and self-help guides), email advi￿, telephone, fa￿-t￿face discussion, outreach
sessions, drop-in community advi￿ hubs (such as libraries, GP surgeries, day ￿ntreS and food banks), and home visits.
The graph below shows the thange in how dients first contact us, from 2020r21 Ilod(down yearl to this year. A decrease
in client numbers is because dients come to us wth more complex problems, requiring more reSoUr￿S tan previously to
rectify.
Page 4

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
20W1 • 2021.￿ • 2022.23 • 20￿24
Our Clients
We help some of the most vulnerable people in soaety.. this year 12.￿ of our clients had a disability and 41 /0 a long-leThn
health condtiion ILTHCI.
We help all ages: 2.28°A of clients were 24 or under. 51.3% between 25 and 59 & 46.42°A were 60 or over.
We provide our advice ServI￿S on a free, confidential. and impartial basis and we believe that our clients appreryate the
work that we do.
Client quotes
"The person who saw my wfe and I was very professional and polrte. Understood our cOn￿rnS and dealt with our
probleml It was all sorted in a few days after months ofw)rry. Very many thanks."
"Your support means so much more than you could ever know and that's why this brings more thanks to you than any
words can show. Blessedl"
"I found that I do get a lot of anxiety and stress and depression, and to know if I have any problems or worries I know l (zn
always go to Citizens Advi￿. I find they are very helpful and neverjudge you. Without them I don t know how I would cope
being on my own, it's difficult to know where to go in time of need"
"I want say thank you so much, for all help and advice, all working people for crtizens advi￿ are absolutely amazing, and
working hard for other people with huge understanding and heart. thank you all .... straight from my heart"
Our People
In total, we have 311 volunteers. They are made up as follows..
Governance
Trustees
Advice Service
Connectl Digitsl Inclusion Project
Social Prescribing Service
Volunteer Driver Serrfice
77
59
165
We have 26 full-time staff and 34 part-time staff.
ACHIEVEMENTS AND PERFORMANCE
Our wot* in 2023124 had value to so(iety far in eX￿s$ of our funding. It's impossible to put a financial value on everything
we do, bul where we can, we have. We've used a Treasury-approved model lo do this. Our value lo our community this
year was
Local authority- by preventing homelessness and housing evictions & rnentsl health services
Savings to local authority total (fiscal value}
£254,987
Savings to local authority total (Council tax Arrears repayment scheduled)
£19,382
Page 5

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
NHS - by reducing use of mental health and GP serviees, and keeping people in work
Reducing use of health ServI￿S
Keeping people in wo
Tol81 saving to NHS
£503,228
£81,310
£584,538
other government deparlments
Department of Work and Pensions Iby keeping peop￿ in work)
Criminal Justi￿ System (by preventing housing evictions and homele55ness)
£1,273,854
£27,549
Value of fiscal benefit providing advice to debt clients
To181 of Value of Advice (fiscal benefits)
£938,603
Wider economic and social benefits
Public value of improving clients, wellbeing {emotional wellbeing, family
This year 16,199 unique dients used our various servi(Es.
£19,337,949
In the Advice servi￿ we supported 13.336 clients to address 25,533 issues that were causing them difficulties. To help
resolve their problems we carried out 21,745 aCtiv￿e5.
Helping people to understand the soual benefits system aThJ making claims is our largest area of enquiry, accounting for
340/0 of our work this year. The next biggest area of advi￿ this year was Finanaal Capability at 120/0 followed by Housing
19 /0) and Debt18 /01.
Technology Initiatives
This year, we have buitt on the progress made in previous year5 by leveraging technology to enhan￿ service delivery,
aC￿Ssibl11ty, and operational effiaency.
We continue to see the benefits of our bespoke software for the Volunteer Driver SeNice, which has streamlined bookings
and improved communication between drivers and dients. Additionally, we have expanded our use of soaal media, not
only lo raise awareness about advi￿ issues but also to recruit volunteers. promote Servi￿$, and engage wth local
communities more effectively.
Our telephony system, now fully transrtioned to an lntemet￿aSed platfomi (VOIPI, has proven invaluable in supporting
flexible working arrangements. This technology has enabled seamless hybrid and remote working, parbcularly as we
adjusted to changes such as reduang our Banbury venue to save costs.
Looking ahead, we are exploring additional digital tools to improve client engagement, streamline administrative processes,
and further support our staff and volunteers in delivering high-quality servi￿.
Efficiency Initiatives
This year, the focus on efficiency has become even more critical as we fa￿ escalating costs driven by extemal inlemab'onal
political factors and local so￿al challenges, induding the ongoing cost-of-living crisis. With limited opportunities for further
savings through cost-cutting or other means, and reSoU￿S already stretched thin, we have prioritized strategic initiatives
lo safeguard our service delivery.
The most significant development has been constructive discussions wilh neighbouring Local Cilvzens Advice charities
ILCASI to address the duplication of governance and management prO￿$se5. By exploring partnerships or mergers, we
aim to streamline these responsibilities, reducing Unn￿SSary ovetheads and freeing up resour(*s to enhance frontline
servI￿s, where they directly benefit clients. This approach not only improves effiaency but also allows us to maximise the
impact of our limited resources during these challenging times.
As a result of these efforts, three local Citizens Advice charities £itizens Advice North Oxfordshire and Chetwell, Central
and East Northamptonshire Citizens Advi￿ Bureau, and Cttizens Advi￿ Daventry and Dislrict-successfully merged to
fomi Citizens Advice West Northamptonshire and Cherwell. This merger demonslrales a strategic commitment to
collaboration, creating a stronger, more resilient organisation better equipped to meet client needs.
Additionally, the hybrid and home working model introdu{￿d last year for project and support staff has continued to deliver
notable cost savings. However, opportunities for signifi(xnt savings through further operational adjustments are
increasingly limited, reinforcing the Importan￿ of collaboratwe approaches like mergers to secure the sustainability of our
services.
VOLUNTEERS
Our volunteers are a diverse group of individuals from the local community, with an age range from 16 Itaken on through
a student pla￿rnent scheme) to our eldest volunteer, who is 83. Volunleers stsy wth us for an average of years,
though many have a longer tenure, with our longest-serving volunteer having been wth us for over 16 years.
Page 6

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
Our volunteers share a common goal." to make a positive differen￿ in their local area. They embody our values and are
committed to providing the advi￿ people need to overcome the challenges they face. Local Citizens Advie£ are learning
environments, and volunteering with us offers the opportunity to develop skills that are valued by employers. Many of our
paid staff began as volunteers, and in 2023124, three of our volunteers transitioned into paid roles within the organisation.
Volunteer Roles
In our Advi￿ Servi￿, we have six core types of volunteer roles.. R￿ptioniSts. Assessors, Advisors, Supervisors, Digitsl
Advice Coaches, and Community First Aiders.
Receptionists
Re￿ptiOnISts are the first point of contact for dients. ensuring they feel welcome and are treated wth sensitivity and in line
with our procedures. They bring strong communication, organizational, and IT skills, alongside an awareness of vulnerable
clients, needs and the importance of confidentiality.
Training for this role is approximately 20 hours. induding an online assessment and leaming to use our client record
database, Casebook.
Assessor5
Assessors perfom initial explorations of dieTrts' arUJmStan￿, offering infomiation from our public website and recording
details in Casebook. This role may be carried out fa￿-tO-fa￿ or over the phone.
Training for Assessors invofves around 30 hours of leaming, focusing on helping clients identify solutsons lo their problems
and using our extensive information database.
Advisors
Advisors provide in-depth advice to clients, either fa￿4cpfa￿, by phone, or via email. They use national resou￿5 to help
clients and inform organizations aboLrt the impact of poliaes on people's lives. Advisors also ensure accurate session
records in Casebook.
This role involves around 30 hours of additional training beyond the Assessor ro￿, blending dassroom teaching, online
learning, and practical sessions.
Supervisors
Supervisors oversee advi￿ sessions, providing support to Assessors, Advisors, and Re￿ptioniSts. They manage dient
appointments, referrals, and authorizations le.g.. food vouchers). This role requires significant experien￿, with additional
training of around 20 hours.
Digital Advice Coaches
This role supports clients needing self-help using the national advice website. Digital Advice Coaches work in community
venues, such as libraries and community hubs, providing infomiation and assistan￿ to prpvenl issues from escalating.
They also help clients a￿sS AdviceLine or arrange appointments wth advisors.
This role requires less training and allows volunteers to work shorter, Ilexible hours, making it attractive to those seeking
a more adaptable volunteering opportunity-
Community First Aiders {new role}
Community First Aiders focus on eady inteNention by raising awareness, swJnposting, and providing infomiats'on in
community settings such as libraries, health ￿nters, sthools. and local events. They aim to empower individuals lo address
potential problems eady, reduung the need for more complex advi￿ later.
Community First Aiders build relationships wth local groups, distribute resources, and hold infomial awareness-raising
sessions on key issues such as financial capability, energy efficiency, and understanding benefits enliuements. This role
requires strong communication skills, enthusiasm for community engagement, and approximately 20 hours of training,
including sessions on lo￿1 servI￿s, signposting techniques. and dienl safeguarding.
Other Volunteer Roles
Beyond our core advi￿ service. we offer various volunteenng opportunities. such as drivers for our Volunteer Driver
Service, which now has 121 drivers. These drivers provide invaluable support to our community, often expressing great
pride in their contribution".
"As a volunteer, I can choose to do as many or as fewjoumeys as I wsh, knowing that each one is appreaated by the
passenger."
"I believe one of the most important things you can give is your time. It costs nothing but is worth everything."
"I feel l am doing something worthwhile and n￿ded.,
We value the dedication and commitment of all our volunteers. who enable u5 to meet the ever*volving needs of our
community.
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Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
FUTURE PLANS
Meet client needs
To meet the evolving needs of our clients and commissioners.
Our core competen(£ is the provision of high quality, impartial advi￿ servI￿s. We will proactively engage wth and
continuously tailor our advi￿ serVI￿S to the evolving needs of our dients, commissioners, and the private sector
organisations with whom we wort(. We will identify and address the needs of our h)cal communities through an effective
Research and Campaigns programme.
Financial stsbility
The cost of living crisis is making it increasingly harder to secure Grant funding and is putting even greater pressure on
funding we receive through local authorities. Whilst we wll (x)ntinue to look for Grant funding we recognise that we need
lo focus on larger funding streams that are more sustainable. This may require that we review the way we deliver our
services in order lo be compelrtive for these fomis of fvnding, as well as ensuring every effiaency in the delivery of serVI￿S
that is possible, in particular using technology to the fullest benefft whilst ensuring that this does not exdude the most
vulnerable clients in our community.
Advice Qualty
To meet the needs of all dients by ensuring equality of a￿55 to the service.
Our focus will remain on providing high-quality advi￿ servi￿5 to individuals and groups in the community, on delivering
community projects, on challenging dis¢ximinalion, promoting equality, and valuing diversity. We will market and raise the
profile of the setvice to ensure that we reach all people, particulatly those who are not aware of or do not realise that they
can use the servi￿.
Collaboration
To work collaboratively with others.
We will extend the reach of our ServI￿S by forging closer working partnerships vthh neighbouring members of the Citizens
Advi￿ netwo￿. We will extend our range by partnering wth public and private sector bodies to meet novel requirements
for advi￿ ServI￿S both locally and further afield.
Team development
To develop the people who deliver the servi￿.
We will continue to rely on a growng volunteer workfor￿, management and leadership provided by a limited number
of full- and part-time employees. We wll use volunteers for a wider range of aciwities and provide appropriate training for
these roles.
Efficiency
To use our infrastructure and reSoU￿S effectively and efficiently.
We will deploy our resour￿$, staff, IT, accommodat"on, and transport infrastructures to maximise service delivery, and
aim to achieve year-on-year reductions in our fixed costs.
Premises
Followng the merger of three Local Cilizens Advi￿ organizations in August 2023, we now operate from six rented venues.
We are reviewing the use of these venues to ensure they provide the best value for money while effedively meeting dient
needs. Alongside these fixed locations, we are continuing lo expand our Community Advi￿ Hubs and deliver advice
se￿I￿S at community ￿nter5, which we access at no cost. This approach allows us to engage clients in familiar spa￿S
they already frequent, supporting our eady intervention strategy to address issues before they escalate.
Community Advice Hubs
We continue to expand our initiative of Community Advice Hubs in various community settings - community centres, faith
gmups, food banks, libraries etc, which gives people using those venues a￿esS to an on-hand volunteer la Community
Advice First Aiderl, lo self help and find solutions to their problems. The Community Advi￿ First Aiders can help the client
lo find trusted sources of online infomalion among the plethora of misinfomiation on the intemel. This has multiple benefits..
rt makes good use of existing local reSoUr￿S to help people find a way forward," it is a community-based, face-to-fai￿ drop-
in service in a wder number of venues making the Servi￿ more a￿SSIble,. and, where situations are more complex, the
Community Advi￿ First Aiders can refer the dient seamlessly to our specialist Advi￿ Setvice for further assistan￿.
Digital Marketing and Profile Raising
We continue to maintain our presence on social and mainstream media and now have regular posts on various social
media siles such as Twitter, Fa￿boOk, TikTock and Instsgram. We are wotl(ing in partnership with neighbouring
Oxfordshire local Citizens Advi(£ offices to maintain a collaborab've and consistent media presence on BBC Radio Oxford
and Oxford Mail online.
other examples of plans we are implementing to achieve our goals indude..
- to increase diversity in our staff and dient base
- to develop more non-tradrtional volunteering roles such as o)mmunity advice first aiders and community fvndraisers
Page 8

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
- To develop 8 relab'onship with the Chamber of Commerce to raise corporate awareness of our ServI￿S
to continue to develop our use of soeAal media to engage younger dients and volunteers
to progress funding diversification through ino)rne generatsng servI￿s, and community fundraising and seeking a
wider range of grant income.
FINANCIAL REVIEW
We received £1,826,921 12023." combined organisation £1,020,824) for the year in grants, funds, and donations. Of this
£983,138 was received for restricted projects. This financial year resulted in a surplus of £136.709, followng the merger.
Our total funds held at the year end were £694,476.
Reserves Policy
We have set aside a designated reserve fvnd of £157,525 which comprises a £75,000 {2023.. 75,0001 reserve for future
pension liabilities, and a £72,52512023'. £72,525) reserve to cover costs payable in the event of staff redundanaes.
To enable the Charity to remain stable upon the Occurren￿ of an unforeseen event such as. for example, a delay in the
re￿Ipl of expected funds, we have established a policy that free reserves should be al least equal lo 3 months of fvture
budgeted expenses. Currently free reserves are £514.411.
We believe that the Charity is currendy funded adequately to achieve its objectives, arthough we recognise that the
economic situation is likely lo put pressure on ￿ndIng from local authorities. We expect, therefore, to have to use resetve
funds lo meet any future shortfall.
The auditors, Cheney & Co, have issued a qualified opinion statement. This is due to the comparative data for the period
lo the 31st Marth 2023 not ￿Ing audited. Followng a merger behveen Citvzens Advi￿ North Oxfordshire and South
Northamptonshire, Central and East Northamptonshire Citizens Advi￿ Bureau and Citizens Advic£ Daventry and District
during the penod 31 sl March 2024, this resulted in increased lumover and therefore required an audit under the Charities
Act2011.
MAJOR RISKS
To manage and mitigate risk, the trustees have developed a Risk Management Strategy, which is reviewed and approved
annually. This indudes an annual risk assessrnent and the maintenance of a Risk Register, which is reviewed at each
board meeting.
The major risks identified, and the Steps being taken to manage them. are listed below_
Devolulion
Pmposals for local auihority reform in Oxfordshire, alongside the restructuring seen elsewhere {e.g., Northamplonshire's
transition lo unitary authorities), bring Un￿rtaInty to the charity's funding and partnership landscape. This has the potential
lo impact future funding streams, particularfy where local govemment budgets are under pressure.
To mitigate these risks, we have established strong links within relevant ne￿rks, enabling us to receive timely updates
and participate in consultations. We maintain direct communication with councillors and Offi￿rS at county and dislnct levels
and regulady engage in S￿nariO planning wlh other Citizens Advi￿ servI￿s.
Core Contracts with Local Authorities Up for Recommissioning
The core contract wlh Cherwell District Counal was recommissioned in January 2022 with a 15% funding reduction. This
contract will be recommissioned again in 2024. In addition, changes to the partnership behveen Chetwell District Council
and Oxfordshire County Counal, coupled wrth ongoing pressures on local authority budgets, may affect the scope offuture
Servi￿ commissioning.
We mitigate these risks through strong senior management engagement with commissioners, high-quality contract
monitoring, and consistent delivery of perforniance outcomes.
Competition
Competition for funding continues to inlensify, with other chartties and private-sector providers competing for similar
nding streams. To manage this, we focus on developing partnerships and collaboration with other organisations. A
strategic business plan underpins our approach to stskeholder management and competitor analysis, ensuring we remain
well-infomied and proactive.
Page 9

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
Income Diversification
In response to funding challenges, we have diversified our income by developing services that meet emerging needs. This
includes securing health funding for social prescribing activrties, delivering a volunteer driver project for the ambulance
servi￿, and explonng opportunities to expand into prisons and poli￿ servI￿s. We maintain strong relationships with local
and county councils to align servicEs with local pnoritses and funding opportunities.
Operational Adjustrnents to Meet Client Needs
Over the past year, our advi￿ serVI￿S have remained highly active, wth an emphasis on digital and telephone channels.
To support clients who cannot access these channels, we have expanded face-tO-fa(£ services at our venues in Banbury
and BI￿ster and established advi￿ hubs at local food banks as ￿￿11 as various other cornmunrty ￿￿treS in Cherwell and
West Northamptonshire.
We continue to deliver projects suth as the Energy Redress Scheme, regulated by Ofgem and administered by the Energy
Saving Trust. This includes energy advi￿ and finanoal support in the fomi of energy vouthers.
Our Volunteer Connect se￿1￿ supports local organisations by encouraging volunteering through targeted social media
campaigns and outreach efft)rts.
RESEARCH AND CAMPAIGNS
What is it and why we do it
Research and Campaigns IR&CI is one of the aims of our servi￿. It aims to improve the policies and practices that
affect people's lives.
As a service we have a huge amount of insight and data about the problems our clients and their wider communities face.
Through R&C we use this insight lo..
help us research issues further
develop our pra￿1￿ to be able to help our dients in a changing world
Influen￿ decision makers to change policies and praCtI￿S
campaign to get decision makers to change poliaes and practi￿.
Recent Campaigns
The campaigns we engaged in during this period includes..
Electoral Boundaries list of postcodes (Electoral Boundary wards) induded in our area.
- There was a focus on vulnerable dients and ft)rced prepayment meter installations
Quantifying foodbank outcomes.
- Video re(x)rding on the cost of living crisis that year and recording was made - a joint project with ￿UnCIl
- Closer working relationship with DWP and local authority key Workers
Campaign on increasing Iraveller community support
Energy Iwami home discounts, etcl, Scams (tend to be ongoing).
The biggest Research project we were involved in was the Netwoth Rail research on preventing suicide at raI￿aY
stations. We were able to cOntrib￿e a lot of biographical and soryo-economic data to contribute lo that.
other R&C work
1 Making dients aware of scam energy saving schemes and devi
2. Using Social Media and Lo￿1 radio lo get our message more widespread.
3. Research on the effects in our region of the 'Cost of living crisis, in our region
4. Working alongside and with the Trussell Trust by having advisers at food bank
5. Establishing support for clients who suffer mentsl healih issues as a result of131
6. Participated in the national Citizens Advi￿ campaign lo engage MPS about the Cost of Living ￿lS15
COLLABORATORS
We collaborate with a wide range of organisalions, groups. and forums induding..
Nation81 Citizens Advi￿, the umbrella body for the networf( of local Citizens Advi￿.
Citizens Advi￿ Oxfordshire ICAOXI, a collaboration of Oxfordshire local Citriens Advi￿ tharilies.
CA Northamptonshire, an infomial collaborats.on of the Northamptonshire local Citizens Advi￿ charities.
- CA W8rwickshire wth whom we partnered to deliver a project to increase telephone advi￿.
Oxfordshire Volunteer Centres, working in collaboration Oxfordshire Community and Voluntary A(Aion IOCVAI
and Wlney Volunteer Link Up.
- West Northamptonshire Volunteer Centres - act as a representative on the board of Daventy Volunteer Centre.
Brighter Futures in Banbury, a steering group consisting of representatives from Che￿ell District Council and local
Servi￿ providers who work to address the issues of deprivation in Banbury.
- Cherwell Local Strategic Partnership Board which brings together local public, pnvate and voluntary organisations
deliver the objectives detsiled in the Cherwell Sustainable Community Strategy-. 'Our district, our future..
to
Page 10

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
South East Soaal Prescribing Regional Network which brings together health professionals, researchers,
academics, soaal prescribing prath'tioners, representatives from the community and voluntary sectors,
commissioners and funders, patients, and atrzens. The objective is to share knovAedge and besl practi￿, to
support soual prescribing at both local and national levels. and to infom good quality research and evaluation.
Oxfordshire Social Prescribing Leads Forum, a group that brings together soaal prescribing delivery organis8tions to
collaborate and share good practice.
Adult Soual Care Transformation Group, a working group of Oxfonl County CouncTI staff and 3 Voluntary,
Community and Social Enterprise IVCSE} organisations. This group seeks to better understand our communities,
define how we can support them to be more resilient and to live independently, and identify priorib'es for change in
related services.
Getting Oxfordshire Online - a partnership of four VCSE providers wort(ing together to address digital exdusion.
Buckinghamshire Oxfordshire and Berkshire Integrated Care Systems VCSE Alliance.
Connect Northamptonshire- Integrated Care Systems VCSE Allian￿.
Northamptonshire VCSE Advi￿ Thematic
a group of advi￿ providers collaborating on delivering ServI￿S lo
meet the needs of Northamptonshire residents.
Wesl Northamptonshire Homelessness Forum run by the counol it works to prevent local homelessness bringing
together organisations and individuals that provide support and solutions for households experiencing lor at risk
onhomelessness or rough sleeping.
Northants VCSE Assembly Board
uniting Northamptonshire's VCSE secior, amplifying communrty voices, tackling
inequalrties, fostering collaboration, and driving change through indusivity and lived experien￿ to strengthen
coordination and advocacy across the county.
STRUCTURE. GOVERNANCE AND MANAGEMENT
Governing Document
Citizens Advi￿ North Oxfordshire and South Northamptonshire is a registered charity and a company limited by guarantee,
incorporated on 15th September 1999 and registered as a charity on 7 March 2000. Pursuant to a resolution of the
members al a general meeting held on 31 August 2023, Citvzens Advice North Oxfordshire and South Northamptonshire
changed its name to Citrzens Advi￿ West Northants & CheTh¥ell.
The company was established under a Memorandum of Assoaation which established its objects and powers, and it is
governed by its Artides ofAssociation. In the event ofthe company being wound up, the maximum liability ofeach member
is limited to one pound.
Recruitrnent and Appoinlrnent of Trustees
The trustees of the Chanly are also directors of the company for the purpose of company law. The maximum number of
trustees is 15 and the minimum is 3. Trustees are either elected at the AGM (to a maximum of 10} or may be co-opted by
the board (to a maximum of one-third of the total number of Injstees).
Induction of Trustees
Newly appointed trustees are provKled wtth a comprehensive induction to the Charity through the provision of an induction
pad( and appropriate training.
Organisational Structure
The Charity is governed by its Trustee Board, which is responsible for setting the strategic direction of the organisation
and ils policies. The trustees cary the ultimale responsibility for the conduct of the Charity and for ensuring that it satisfies
ils legal and contractual obligations. Tnjslees meet at a minimum quarterfy and delegate the day-to-day operation of the
organisation to the Chief Executive O[ri￿r. A register of members, interests is maintained at the registered office and is
available to the public.
Managemenl Remuneration
Remuneration is reviewed annually by the Human Resour￿ and Equality Sub£ommittee and proposals are put to the
board for approval.
The HR&E Sub-committee has estsblished a job evaluation policy and related procedures to place staff posts within a
local pay structure. Roles are evaluated against 8 fa(Aors to establish the appropriate pay scale, with supervisory and
managerial roles allocated by points to grades 5 - 9. Pay comparisons are made on an ad hoc basis to monitor that local
pay sc81es remain appropriate when compared wth the public sector and the local employment market.
The rate of pay forthe Chief Executs"ve Offi￿r is deternined by the board followng pay comparisons from National CilEens
Advice.
National Citizens Advice
The Charity is a member of Citizens Advi￿, the operating name of the National Assoaalion of Citizens Advi￿ Bureaux,
which provides a framework for standards of advice and casewot1( management as well as monitoring progress against
these standards. Operating poliryes are independently determined by the truslees to fulfil the Charity's objectives and
comply with national membership requirements.
Page 11

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
Investment Policy
As required in its Artides of Associatson paragraph 3.19, to promote its objects but not for any other purpose, the Charrty
has the power to invest or deposit funds in any lawful manner whilst having regard to the suitability of investments and the
need for diversification.
ststement of Intemal Control
The trustees oversee the infomation securty of processed personal infom)ation of clients, staff, funders, and strategic
partners. They hold joint responsibility forclient dala thal is held in ourcase-management system, with the National Cib'zens
Advi￿ Servi￿. An inf0miati0n-assuran￿ managemenl team exists to ensure that the confidentiality, integrity, and
availability of personal and sensitive data is maintained to a level compliant with the requirements of the General Dats
Protection Regulation and Data Protection Act 2018.
REFERENCE AND ADMINISTRATIVE DETAILS
Charity Name..
Charity Registration..
Company Registration..
Registered offi￿..
Chief Executive..
Bank..
Auditors..
Cttizens Advice West Northamptonshire and Cherwell
1079719
3842133
The Abbey, Market Square. Daventy. West Northants NN114XG
Pat Coomber-WocMJ
Bardays Bank, 32 Bridge St, Banbury OX16 8PS
Cheney & Co Chartered Accnuntsnts
Trustees..
Trustee name
Office lif any)
Dates acled
Appointed 0711212018, Chair from Dec
2020, Resigned 3110312024
Appointed 0910612022, Chair from
31103r2024
Appointed 3110812021, Treasurer from
Jan 2022, Resigned 3110812023
Appointed 3110812023, Resigned
31107r2024
Appointed 0610912018
Appointed 0410812017, Resigned
31108r2023
Appointed 0711212023
Appointed 0210312023
Appointed 3110812023
Appointed 3110812023
Appointed 3110812023
Appointed 3110812023
Appointed 3110812023
Appointed 3110812023
an Buchanan
Chair
David Maloney
Chair
Savy Sondhi
Treasurer
Stephen Hupfield
Inegmar Hunnings
Treasurer
Gill Crowther
Ashley Ritchie
Julie Baker
John Donovan
William Yule
Peter Matten
Dinesh Kotecha
Rosalind Humphreys
Sharon Stringer
STRATEGIC REPORT
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
The charity is controlled by its governing document, a deed of trust. and constitutes a limited company, limited by
guarantee, as defined by the Companies Act 20(￿.
REFERENCE AND ADMINISTRATIVE DETAILS
See above for full details.
STATEMENT OF TRUSTEES. RESPONSIBILITIES
The trustees Iwho are also the directors of Citizens Advice West Northamptonshire and Cherwell Ltd for the purposes of
company law} are responsible for preparing the Annual Report and the financial slalements in accordan￿ with applicab
law and United Kingdom Accounting Standards (United lQ"ngdom Generally AC￿pIed Accounting Practi￿1.
Page 12

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Re
ort of the Trustees
for the
earended 31st March 2024
STATEMENT OF TRUSTEES. RESPONSIBILITIES - continued
Company law reqUI￿S the trustees to prepare financial statements for each financial year which give a true and fair view
of the s18te of affairs of the charitable company and of the incoming reSoU￿S and application of resou￿8, including the
income and expendrture, of the charitable cornpany for that period. In preparing those financial statements, the trustees
are required to
select suitable accounting policies and then apply them consistently.,
observe the methods and principles in the Charity SORP".
make judgements and estimates that are reasonable and prudent.,
state whether applicable a(thunting standards have been followed, subject to any material departures disclosed and
explained in the financial statements",
prepare the financial statements on the going ￿n￿rn basis unless it is inappropriate to presume that the charitable
company will continue in business.
The trustees are responsible for keeping proper accounting records which disdose wlh reasonable accuracy al any time
the financial position of the charitable company and to enable them to ensure that the finanaal statements comply with the
Companies Act 2006. They are also responsible for safeguarding the a55ets of the charitable company and hen￿ for
taking reasonable steps for the prevents.on and detection of fraud and other irregularrties.
In so far as the trustees are aware-.
there is no relevant audit information of which the charrtable company's audrtors are unaware,. and
the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit
information and to establish that the auditors are aware of that infomiation.
AUDITORS
The auditors, Cheney & Co, wll be proposed for re-appointment at the forthcoming Annual General Meeting.
Report of the trustees, incorporating a strategic report. approved by order of the board of trustees, as the
company directors, on 20th March 2025. and signed on the board's behalf by..
D. Maloney-Trustee
Page 13

Re
ort of the Inde
ndent Auditors to the Trustees of
Citizens Advice West Northam
nshire
and Cher•vell Ltd
Opinion
We have audited the financial statements of Citizens Advi￿ West Northamptonshire and Chetwell Ltd Ilhe 'charilable
company'l for the year ended 31st March 2024 which comprise the Statement of Financial Activities, the Balance SheeL
the Cash Flow Statement and notes lo the finanaal statements, induding a summary of significant accounting policies.
The finanual reporting framework that has been applied in their preparation is applicable law and United Kingdom
Accounting Standards (United Kingdom Generally Accepted Accounting Practi￿1.
In our opinion, except for the effects of the matter described in the Basis for qualified opinion section ,the finanaal
statements..
-give a true and fair view of the slate of the charitable companies affairs as at 31 st Marth 2024 and of ils profit for the year
then ended.,
- have been properly prepared in accordan￿ wth United lfjngdom Generally A￿epted A(￿UntIng Practic£", and
-have been prepared in accordance with the requirerrEnts ofthe Companies Act 2006.
Basis of qualified opinion
We conducted our audit in accordan￿ with Intemational Stsndards on Auditing IUKI IISAS IUKII and applicable law. Our
responsibilities under those standards are further described in the Auditors. responsibilrties for the audit of the financial
statements section of our report. We are independent of the charitsble company in accordan￿ with the ethical
requirements that are relevant to our audit of the finanaal statements in the UK, induding the FRC'S Ethical Standard, and
we have fulfilled our other ethical responsibilities in aC￿rdan￿ wrth these requirements. We believe Ihal the audit
evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. The financial statements for the
charitable company for the comparative peri(yY , the year to 31 Marth 2023 were not audited .The charitable company
in the year ended 31 March 2024 has merged with Central and East Northamptonshire Citizens Advice Bureau and Citizens
Advi￿ Daventry and District which has resulted in increased tumover,The charitsble company therefore requires an audit
under the Charities Act 2011..The comparatives in the Statement of Financial Activities for the year ended 31 March 2023
have not been audited and therefore we can express no opinion The opening balan￿5 al 31 March 2023 have been
subject to extensive audit work by us and we are satisfied that they do not contain material mis slalement.
Conclusions relating to going contem
In auditing the financial statements. we have conduded that the trustees, use of the going con￿rn basis of accounting in
the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not idenlified any material Un￿rtaIntieS relating lo events or condib'ons
that, individually or collectively, may cast significant doubl on the charilable company's ability lo conlinue as a going
cOn￿M for a period of at least twelve months from when the ffinanaal statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees vthh respect to going con￿rn are described in the relevant
sections of this report.
Other infomiation
The trustees are responsible for the other infomiation. The other infomiation comprises the infomialion included in the
Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.
Our opinion on the financial statements does nol cover the other InfO￿atIOn and, except to the extent otherwise explicitly
stated in our report, we do not express any fomi of assuran￿ condusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other infomation and, in doing so,
consider whether the other infomiation is materially inconsistent ¥Mth the finanaal statements or our knowledge obtained
in the audit or othe￿iSe appears to be materially misstated. If we identify such material inconsistencies or apparent material
misstatements, we are required to delemine whether this gives rise to a material misstatement in the finanaal statements
themselves. If, based on the work we have perfomied, we conclude that there is a material misstatement of this other
information, we are required to report that fa¢X. We have nothing to report in this regard.
Matters on which we are required to report by exception
We have nothing to report in respect of the following matters where the Charities (Accounts and Reports) Regulations
2008 requires us to report to you if, in our opinion".
the infomiation given in the Report of the Trustee5 is inconsistent in any material respect wth the financial statements.,
or
the charitable company has not kept adequate accounting records". or
the financial statements are not in agreement with the a(￿Unting records and retums," or
we have not re￿iVed all the infomiation and explanalions we require for our audit.
Page 14

Re
ort of the Inde
ndent Auditors to the Trustees of
Citizens Advice West Northam
nshire
and Cher•vell Ltd
Responsibilities of trustees
As explained more fully in the Statement of Trustees, Responsibilities, the trustees (who are also the directors of the
charitable company for the purposes of company lawl are responsible for the preparation of the financial statements and
for being satisfied that they give a true and fair view, and for suth inlemal control as the trustees delemiine is ne￿$Sary
lo enable the preparation of financial ststements that are free from material misstatement, whether due to fraud or error.
In preparing the finanryal statements, the trustees are responsible forassessing Ihe charitable company's ability lo conb'nue
as a going cOn￿M, disdosing, as applicable, matters related to going concem and using the going con￿rn basis of
accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic
alternative but to do so.
Page 15

Re
ort of the Inde
ndent Auditors to the Trustees of
Citizens Advice West Northam
nshire
and Cher•vell Ltd
Our responsibilities for the audil of the financial statements
We have been appointed as auditors under Section 144 of the Chartties Act 2011 and report in accordance with the Act
and relevant regulab'ons made or having effect thereunder.
Our objectives are to obtain reasonable assurance about whetherthe finan￿al slatements as a whole are free from material
misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion.
Reasonable assuran￿ is a high level of assuraniz, bul is nol a guardnlee that an audit conducled in accordan￿ with
ISAS IUKI will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are
considered material if, individually or in the aggregate, they could reasonably be expected to Influen￿ the economic
decisions of users taken on the basis of the￿ financial statements.
The extent to which our prO￿d￿reS are capable of detecting irregularities, including fraud is detailed below..
Because of the inherent limitations of an audit. there is a risk that we will not detect all irregularities. including those leading
lo a material misstatement in the finanaal statements in the financial statements or n0n-cornpl1an￿ with regulation. This
risk increases the more that compliance wrth a law or regulation is removed from the events and transactions reflected in
the finanryal statements, as we will be less likely lo become aware of instan￿S of non-complian￿. The risk is also greater
regarding irregularities occurring due lo fraud rather than error. as fraud involves intentional cOn￿alMent, forgery,
collusion, omission or misrepresentstion.
Irregularities, induding fraud, are instan￿S of non-complian￿ with laws and regulations. We design prO￿dureS in line
with our responsibilits"es, outlined above. to delect material misstatements in respect of irregularities, including fraud.
The extent to which our procedures are capable of detecting irregularities. induding fraud is detailed below..
We obtained an understanding of the legal and regulatory frameworks applicable to the charitable company and the
sector in which it operates. We determine that the followng la￿ and regulations were most significant". the Companies
Act 2006, UK direct and indirect taxation laws.
We obtained an understanding of how the charitsble company is complying with those legal and regulatory fr8mewor1(s by
making enquiries of management.
There are no critical judgements of an unusual nature.
We have undertaken high levels of a substantive testing of opening and period end balan￿S in the statement of finanryal
position and have perforyned a detailed analytical review of the income statement.
Prior to commencement of the audil. staff were briefed on the risk assessment of the sUs￿ptibIlity of the charity
companies finanaal slalemenls to material misstalemenl, induding fraud.
Audit pro(*dures perfomed indude".
•identifying and assessing the design and effediveness of controls management has in platz to prevent and delect fraud
•understsnding how the Trustees considered and addressed the potential for override of controls or inappropriate influen
over the financial reporting pro￿&$
•challenging assumptions and judgements made by management in significant accounting estimates where appropriate
•identifying and tests.ng joumal enlnes, in particular any joumal entries posted with unusual account combinats"ons, as
appropriate
•assessing the extent of Complian￿ wth laws and regulab'ons
At the completion stage of the audit the results of audit tests were reexamined to ensure that they were consistent with
our knowledge of the Trust and did not warrant further investigation of transactions and balances.
A further description of our responsibilities is available on the Finanaal Reporting Counal's website at".
www.frc.org.uklaudrtorsresponsibilities. This description fomis part of our audrtorfs report.
A further description of our responsibilrties for the audit of the financial statements is located on the Finanaal Reporting
Counol's website at www.frc.org.uklauditorsresponsibilities. This des(xiption forms part of our Report of the Independent
Auditors.
Page 16

Re
ort of the Inde
ndent Auditors to the Trustees of
Citizens Advice West Northam
nshire
and Cher•vell Ltd
Use of our report
This report is made solely to the charitsble company s trustees, as a body, in accordance with Part 4 of the Charities
(Accounts and Reports) Regulations 2008. Our audrt work has been undertaken so that we might state to the charitable
company's trustees those matters we are required lo state to them in an auditors, report and for no other purpose. To the
fullest extent pemiitted by law, we do not a￿pt or assume responsibility to anyone other than the charitsble company
and the charitable company's trustees as a body, for our audtt work, for this report, or for the opinions we have fomed.
Cheney & Co
Statutory Auditor
Eligible to act 8$ an 8udtior in temis of Section 1212 of the Companies Act 2006
310 Wellingborough Road
Northampton
NN14EP
Date.. 201h March 2025
Page 17

Citizens Advice West Northam
and Cherwell Ltd
tonshire
ststement of Financial Activities
for the
earended 31st March 2024
2024
Totsl
funds
2023
Total
funds
Unrestricted
Funds
Restricted
Funds
Designated
Fund
Notes
INCOME AND ENDOWMENTS
FROM
Donations and legacies
3.909
3,909
6,299
Charitsble activities
Donations
Contracts and fees
Grants
Community fund raising
Grant fundraising and other
income
Grant Fundraising
Grants and community
fundraising
Other income
38,692
309.709
317,865
309,709
484,195
9.571
166,330
9.571
952,126
271,935
336,681
271,935
516,724
180.043
21,000
8,000
190,621
8,000
218,355
27.734
Investment income
4.523
4.523
2,707
Total
843.783
1 826 921
1,020,824
EXPENDITURE ON
Charitsble activities
Contracts and fees
Grants
Grant fundraising and other
income
Grant Fundraising
Other income
225.389
260,906
225.389
579,711
318,805
1,015,085
13.780
175.803
218.476
256.752
220.301
270.532
396.104
218,476
5,739
Total
1 690 212
1,020 824
NET INCOME
Transfers between funds
116.919
19.790
10.4431
136.709
15
10.000
Net movement in funds
117,362
9,347
10,000
136,709
RECONCILIATION OF FUNDS
Total funds brought forward
397.049
13.193
147.525
557.767
557,767
TOTAL FUNDS CARRIED
FORWARD
514,411
22,$40
157,525
694,476
557,767
The notes fO￿n part of these finanaal statements
Page 18

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Balance Sheet
31st March 2024
2024
Totsl
funds
2023
Total
funds
Unrestricted
Funds
Restricted
Funds
Designated
Fund
Notes
FIXED ASSETS
Tangible assets
4.439
4.439
4,658
CURRENT ASSETS
Debtors
Cash at bank and in hand
12
102.260
614.162
102,260
794.227
129,753
502,008
22.540
157.525
716.422
22.540
157.525
896.487
631,761
CREDITORS
Amounts falling due Vrfithin one
year
13
{206.450
{206.450)
{78,6521
NET CURRENT ASSETS
509,972
22,$40
157,525
690,037
553,109
TOTAL ASSETS LESS
CURRENT LIABILITIES
514.411
22.540
157.525
694.476
557,767
NET ASSETS
514,411
22,540
157.525
694.476
557,767
FUNDS
Unrestricted funds
Restricted funds
Endowment funds
15
514.411
22.540
157.525
397,049
13,193
147,525
TOTAL FUNDS
557,767
The chari18ble company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year
ended 31 st March 2024.
The members have not deposited nots'￿, pursuant to Section 476 of the Companies Act 2006 requiring an audit of these
finanaal statements.
The trustees ad(novAedge their responsibilities for
lal
ensuring that the charitable company keeps accounting records that comply wth Sections 386 and 387 of the
Companies Act 2006 and
preparing financial statements vthich give a tnje and fair view of the state of affairs of the charitable company as
al the end of each financial year and of its surplus or deficit for each financial year in accordance wrth the
requirements of Sections 394 and 395 and whith otherwse comply with the requirements of the Companies Act
2006 relating to finanryal statements, so far as applicable to the charilable company.
Ibl
These financial ststements have been audtted under the requirements of Section 145 of the Chanties Act 2011.
The financial statements were approved by the Board of Trustees and authorised for issue on 20th March 2025 and were
signed on its behalf by..
D Maloney-Trustee
D.N.Kotecha-Trustee
The notes fO￿n part of these finanaal statements
Page 19

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Cash Flow Statement
earended 31st March 2024
forthe
2024
2023
Notes
Cash flows from operating activities
Cash generated from operations
293,531
83,4651
Net cash provided byllused in} operating activities
293,531
83,4651
Cash flows from investing activities
Purchase of tangible fixed assets
Interest re￿iVed
{5,835}
4,523
11,6471
2,707
Net cash lused in)Iprovided by investing activities
Change in cash and cash equivalents in
the reporting period
Cash and cash equivalents at the
beginning of the reporting period
292.219
{82,4051
502,008
584,413
Cash and cash equivalents at the end of
the reporting period
794.227
502,008
The notes fO￿n part of these finanaal statements
Page 20

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Cash Flow Statement
for the
earended 31st March 2024
RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES
2024
2023
Nel income for the reporting period {as per the Ststement of Financial
Activities}
Adjuslrnents for:
Depreciation charges
Interest received
Decrease in debtors
Increaselldecreasel in ueditors
136,709
6,054
{4,523)
27.493
127.798
4,108
12,7071
74,649
159,515
Net cash provided byllused inl operations
293.531
83,4651
ANALYSIS OF CHANGES IN NET FUNDS
At 1.4.23
Cash flow
At 31.3.24
Net cash
Cash at bank and in hand
502.008
292.219
794.227
502.008
292.219
794.227
Total
502.008
292.219
794.227
The notes fO￿n part of these finanaal statements
Page 21

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements
for the
earended 31st March 2024
ACCOUNTING POLICIES
Basis of preparing the financial ststements
The finanaal statements of the charitsble company, which is a public benefrt entity under FRS 102, have been
prepared in accordance wth the Charities SORP {FRS 1021 'Accounting and Reporting by Charities". Statement of
Recommended Practice applicable to charilies preparing theiraccounts in accordance with the Financial Reporting
Standard applicable in the UK and Republic of Ireland {FRS 1021 {effective 1 January 20191., Financial Reporting
Standard 102 'The Finanaal Reporting Standard applicable in the UK and Republic of Ireland. and the Companies
Act 201￿. The finanryal statements have been prepared under the histori￿1 cost convention.
Income
All monetary donations and gifts are induded in full in the statement of finanaal activities when re￿IVable provided
that there are no restrictions imposed by Ihe donor as to the b'ming of Ihe related expenditure , in which case
recognition is deferred until the conditions have been met.
Legacies to which the charitable company is entiued are induded in the ststement of ffinanual actwities unless they
are incapable of measurement
Gifts-in-kind are ac(x>unted for at the director5 estimate of the value to the tharitable company or Sale value as
follows. Gifts of fixed assets for charitable use or fvnds for ao]uiring fixed assets for charitable use are accounted
for las restricted funds) immediately on receipl.
Intangible income is valued and induded in income lo the extent that it represents goods or services which would
otherwse be purchased. An equivalent amount is charged as expenditure . Voluntary help is not included as
income.
Cash collected to which the charitable company is legally entrtled but which has not been re￿iVed al the year end
is induded as income.
Donations under gift aid together wth the assoaated income tax recoverable are credrted as income when the
donab'ons are re￿ived.
Revenue grants are credtted as incoming reSoUr￿S when they are receivable provided conditions for receipt have
been complied with unless they relate to a speryfied future period on which case they are deferred.
Grants for the purchase of fixed assets are credtted to restricted incoming reSoUr￿S when re￿1vable
Depre￿atIOn on the fixed assets purthased with such grants is tharged against the restricted fund.
Investment income is recognised when re￿1vable
Expenditure
Expenditure is re￿nised on an awjals basis as a liability is incurred.
Charitable expenditure comprises those costs in(xJrred by the charity in the delivery of its activities and ServI￿S for
its beneficiaries. It indudes both costs that can be allocated directly to such ath"vities and those c£ssts of an indirect
nature ne￿SSary to support them.
Governan￿ costs indude those costs a5soaated wth meeting the conslilutional and statutory requirements of the
charity and include the accountancy or audit fee and costs linked to the strategic management of the charitable
company.
Tangible fixed assets
Depreaation is provided at the following annual rates in order to write off eath asset over its estimated useful life.
Short leasehold
Fixtures and fittings
1 00/0 on cost and not prowded
33Q/• on cost
The capitalisation threshold for fixed assets is £500.
Taxation
The charity is exempt from corporation tax on its charrtable activities.
Page 22
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
ACCOUNTING POLICIES - continued
Fund accounting
Restricted funds are to be used for specified purposes laid down by the donor. Expenditure for those purposes is
charged to the fund , together wth a fair allocation of overheads and support costs , at the trustees discretion.
Unrestricted funds are donations and other incoming resou￿$ re￿iVed or generated for expenditure on the
general objectives of the charttable company.
Designated funds are restricted funds which have been designated for speryfic purposes by the trustees.
Leasing Commitments
Leases other than finan￿ leases are regarded as operating leases and so are charged to the statement of financial
8Ctivtbes on 8 Straight line ba&s over the leases temi.
Pensions
The pension costs charged in the year represent the amount of (xjntribub'ons payable to the scheme in respect of
the accounts.ng period,
DONATIONS AND LEGACIES
2024
2023
Donations
6,299
INVESTMENT INCOME
2024
2023
Deposf( account interest
2,707
INCOME FROM CHARITABLE ACTIVITIES
2024
2023
Activity
Donations
Contracts and fees
Grants
Community fund raising
Grant fijndraising and other inc()me
Grant Fundraising
Grants and community fundraising
Other income
Grants
Grants
Grants
Grants
Grants
Grants
Grants
Grants
38,692
309,709
484,195
9,571
271,935
516,724
8.000
218 355
952,126
21,000
1,818,489
1,011,818
Grants re￿nIed, induded in the above, are as ft)Ilows'.
2024
2023
Page 23
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
CHARITABLE ACTIVITIES COSTS
Support
costs (see
note 61
Direct
Costs
Totals
Contracts and fees
Grants
Grant fundraising and other income
Grant Fundraising
Other income
225.389
579.711
256,752
396.104
218.476
225.389
579.711
270,532
396.104
218.476
13,780
1.676.432
13.780
1.690.212
SUPPORT COSTS
Govemance
costs
Grant fundraising and other income
13,780
NET INCOMEIIEXPENDITUREI
Net incomel{expenditurel is ststed after chargingl{crediting)-
2024
2023
Depreaation - owned assets
6,054
4,108
TRUSTEES. REMUNERATION AND BENEFITS
There were no trustees. remuneration or other benefits for the year ended 31st Marth 2024 nor for the year ended
31st March 2023.
Trustees. expenses
There were no
31st March 2023.
trustees, expenses paid for the year ended 31st March 2024 nor for the year ended
STAFF COSTS
2024
2023
Wages and salaries
1 090 995
635,009
1 090 995
635,009
The average monthly number of employees during the year was as follows."
2024
33
15
2023
19
Advi￿ to members of the public
Administration
26
No employees received emoluments in excess of £60,￿0.
Page 24
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
10.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted
Restricted
Funds
Funds
Designated
Fund
Total
funds
INCOME AND ENDOWMENTS FROM
Donations and legaaes
6,299
6,299
Charitable activities
Donations
Grants
Grant Fundraising
38.692
320,187
21,000
38,692
952,126
21,000
631.939
Investment income
2,707
2,707
Total
640,945
379,879
1,020,824
EXPENDITURE ON
Charitable activities
Grants
Grant fundraising and other income
564.323
450,762
5,739
1,015,085
5,739
Total
564,323
456,501
1,020,824
NET INCOMEIIEXPENDITUREI
Transfers between funds
76,622
76,6221
176,6221
76,622
Net movement in fvnds
RECONCILIATION OF FUNDS
Total funds brought foMi2rd
397,049
13,193
147,525
557,767
TOTAL FUNDS CARRIED FORWARD
397,049
13,193
147,525
557,767
11.
TANGIBLE FIXED ASSETS
Fixtures
and
fittings
Short
leasehold
Computer
equipment
Totals
COST
Al 1 st April 2023
Additions
Disposals
122.694
167.143
289,837
5.835
122,694)
5,835
122,694)
At 31st March 2024
167 143
172 978
DEPRECIATION
Al 1 st April 2023
Charge for year
Eliminated on disposal
122.694
162.485
4.109
285.179
6.054
122 694)
122 694)
At 31st March 2024
166,$94
168,539
NET BOOK VALUE
Al 31st March 2024
549
3.890
4.439
Al 31 st March 2023
4,658
4,658
Page 25
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
12.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
Trade debtors
Other debtors
Prepayments and accrued income
75,541
1,755
24.964
128,051
1,702
102.260
129,753
13.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
Trade creditors
Social security and other taxes
Other creditors
Accruals and deferred income
70.803
44,808
20,595
12,033
7,375
38,649
90.839
206.450
78,652
Deferred income relates to grants for the 2025 finanual year where the fvnd has been re￿iVed before the year
end.
14.
LEASING AGREEMENTS
Minimum lease payments under nOn-can￿lIable operating leases fall due as follows..
2024
2023
Within one year
Between one and five years
25,581
13,830
8,000
25.581
21,830
Page 26
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
15.
MOVEMENT IN FUNDS
Net
movement
in funds
Transfers
be￿en
funds
At
31.3.24
At 1.4.23
Unrestricted funds
General fund
West Northants Distriict Counol
Volunteer Driver Servi
397,049
116.919
296,333
296.3331
443
(296,333)
296.333
514,411
397.049
116.919
443
514,411
Restricted funds
CDC Hardship Fund
Client's Legal Costs Fund
Oxfordshire Community Foundatson Energy
Matters
Southem Gas Ne￿OkS Energy Matters
Thames Water
2.750
10.443
12,750)
110.443)
3.140
12,733
6.667
3.140
12,733
6.667
13.193
19.790
110.4431
22,540
Endowment funds
Staff Liabilities - Redundancy
Pension reserve
Training Development
72,525
75,000
72,525
75,000
10.000
10.000
147.525
10.000
157.525
TOTAL FUNDS
557.767
136.709
694.476
Page 27
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
15.
MOVEMENT IN FUNDS - continued
Net movement in ￿nds, included in the above are as follows..
Incoming
resources
ReSoUr￿S
expended
Movement
in funds
Unrestricted funds
General fund
West Northants Distriict Counol
North Northamptonshire Council
West Northamptonshire Council
Daventry Town Counryl
Cherwell District Council
West Northants District Counal
Volunteer Driver Service
201.850
364.056
22,734
38,145
4.999
149.999
62,000
184.9311
167.7231
122.734)
138,145)
14,9991
(149.999)
162,000)
296.333)
116.919
296.333
296.333)
843.783
1726.8641
116.919
Restricted funds
CDC Hardship Fund
Benefits in Place
Oxfordshire County Council-COL advi
University of Northampton
Cherwell Districr Council- Fuel Vouchers
Cherwell District Council Move Together
CitA Energy Advice Programme
SOFEA and Nominet-connect
Kidlington , Islip , Woodstock and
YamtonlKIWYI PCN
National Grid Community Matters Fund
Northamptonshire Communty Foundation
Support Vouchers
Oxfordshire Community Foundatson Energy
Matters
Southem Gas Netwoks Energy Matters
VDS Cherwell District Counal
VDS Oxfordshire County Counul
VDS Oxford Community First
VDS Oxford City
Cherwell District Council Volunteer
Connect
Bicester Village
NHS Health Education England -Debl
Adviser Training
NHS Health Education Englnd -mental
Health Training
NHS Health Education England -Finanaal
Wellbeing Training
CANO Cita vi8 Citizens Advi￿ SoLrth
Warwid(shire £ost of Living
CADD CitA via Citizens Advi
Wawidfshire -cost of Living
CADD CitA Cost of Living
CANO Cit4 Cost of iving
CENCA CitA Cost of Living
Henry Smith - Improving Lives
National Lottery- Empowemient For Life
West Northanls District Counal - Public
Health
CANO National Lottery
Thames Water
Trussell Trust- T0￿ster Focxj Bank
Trussell Trust
12,750)
125,384)
122.000)
19,059)
13,770)
13,0001
18.831)
18,000)
12,750)
25,384
22.000
9.059
3,770
3.000
8.831
8,000
36.428
9.571
136.4281
19.571)
4.286
14.286)
7.537
126,400
28.000
9.000
1,000
2.121
14,397)
(113,667)
128.000)
19.000)
11,000)
12.121)
3,140
12,733
12,000
3,000
112,000)
13,000)
9.800
19,800)
9,750
19,750)
3,200
{3,200)
31.125
131.125)
24,630
4.633
12.857
15,000
2,388
48.866
124,630)
14,6331
112.857)
115,000)
12,388)
148.866)
20,905
70.964
30.000
17,326
38.192
120,905)
170.9641
123.333)
117.326)
138.1921
6.667
Page 28
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
15.
MOVEMENT IN FUNDS- continued
Inlergraled Care Northamptonshire
Macmillan
CENCA National Lottery
CitA Pension Wise
West Northants District Counal - Public
Health
13,784
24.995
22,392
225,389
113,784)
124.995)
122.392)
(225,389)
37.555)
983.138
963,348
19.790
TOTAL FUNDS
1826.921
1690.212)
136.709
16.
CONTINGENT LIABILITIES
There were no contingent liabilities as al 31st March 2024 or at 31st March 2023.
17.
CAPITAL COMMITMENTS
2024
2023
Contracted but not provided for in the finanryal statements
18.
RELATED PARTY DISCLOSURES
There were no related party trdnsactions for the year ended 31st March 2024.
19.
ULTIMATE CONTROLLING PARTY
The board of directors are the controlling paty for the charitable (x)mpany.
20.
MERGERS
During the year the charitable company merged wilh Citizens Advi￿ Davenlry & District ICADDI on 31 st August
2023 and with Central and East Northamptonshire Citrzens Advi￿ Bureau ICANCAI on 31st August 2023. The
prinapal SOFA Components and net assets can be found below.
Analysis of principal SOFA components for the current reporting period
At 31112123
CADD
(pre merger)
£306,641.09
£139,259.80
£167.381.29
£0.00
£167.381.29
At 31112123
CENCA
(pre merger)
£517,343.84
£597,741.70
-£80,397.86
£0.00
-£80.397.86
At 31103124
CANO
{post merger)
£1,002,936.07
£953,210.50
£49,725.57
£0.00
£49.725.57
CAWNAC
Combined
£1,826,921.00
£1,690,212.00
£136,709.00
£0.00
£136.709.00
Total Income
Total Expenditure
Nel
Other gainslllossesl
Net movement in funds
Analysi5 of principal SOFA cornponents for the pervious reporting period
CADD
CENCA
CANO
CAWNAC
Combined
£1,942,637.00
£2,061,898.00
-£119,261.00
£0.00
-£119,261.00
£862,998.00
£743,737.00
2022-23
Total Income
Total Expenditure
Nel
Other gainslllossesl
Nel movement in fvnds
Total funds brought foNtsrd
Total funds carried forward
£233,287.00
£243,632.00
-£10,345.00
£0.00
-£10,345.00
£121,445.00
£111,100.00
£773,333.00
£797,442.00
-£24,109.00
£0.00
-£24,109.00
£98,979.00
£74,870.00
£936,017.00
£1,020,824.00
-£84,807.00
£0.00
-£84,807.00
£642,574.00
£557,767.00
Page 29
continued...

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Notes to the Financial Statements - continued
for the
earended 31st March 2024
20.
MERGERS - continued
Analysis of net assets at the date of meryer
CADD
CENCA
CANO
CAWNAC
Combined
£783,571.42
As al 31108123
Nel assets
Represented by".
Unrestricted funds
Restricted funds
Designated funds
Total funds
£127.685.94
£193,336.43
£462,549.05
£116,580.91
£11,105.03
£188,039.43
£5,297.00
£301,831.05
£13,193.00
£147,525.00
£462,549.05
£606,451.39
£29,595.03
£147,525.00
£783,571.42
£127,685.94
£193,336.43
21.
PENSION COSTS
A mu￿1￿Mployer defined benefit scheme was in operab'on during the year. Having laken advi￿ from the scheme
actuary, CilEens Advi￿ Vvesl Northamplonshire and Cherwell Limited cannot identify its share of the undedings
assets and liabilities on a constant and reasonable basis.The expected cost of providing pensions is calculated
periodically by a professionally qualified actu8ry.The operating costs of providing retirement benefits to employees
are charged to the statement of financial ath"vrties in the year in which they are incurred.
The charity also operates a defined contribution pension scheme wf(h Scottish Widows Nest and Peoples Pension.
The costs of providing retirement benefits to employees are charged to the statement of financial activities in the
year in which they are incuffed.
The pension cost charge for the year represents contributions payable by the charity to the four pension schemes
and amounted to £xxxxx {2023 £20,879. Contributions totalling £13,99812023 £7,275) were payable in creditors.
Page 30

Citizens Advice West Northam
and Cherwell Ltd
tonshire
Detailed Statement of Financial Activities
for the
earended 31st March 2024
2024
2023
INCOME AND ENDOWMENTS
Donations and legacies
Donations
3.909
6,299
Investment income
Deposit account interest
4.523
2,707
Charitsble activities
Grants
1,818,489
1,011,818
Totsl incorning resources
1.826.921
1,020,824
EXPENDITURE
Charitable activities
Wages
Rent , rates and insuran
Light and heat
Telephone
Postage stationery and adverts
Sundries
Staff and volunteer travel
Training and conference
Repairs and maintenan
IT and Offi￿ equipment
Books and subscriptions
Bank charges
Partner payments
Accountancy and consultancy
Client payments
Depreciation of tangible fixed assets
1,090.995
37,919
12.440
21.801
25,210
32.310
46.951
9.371
11,237
49.907
17.257
635,009
22,352
8,158
4,006
11,032
9,254
19,747
2,125
6,639
41,980
18,080
30
74,500
16,070
141,995
4,108
111.759
26.554
176,667
6,054
1,676,432
1,015,085
Support costs
Governance costs
Legal fees
13.780
5,739
Total resour￿$ expended
1.690.212
1,020,824
Net income
136.709
This page does not fO￿n part of the statutory financial statements
Page 31