2022-03-31-accounts

cmzENS ADVICE NORTh OXFORDSHIREAND SOUTH K)RTHAMFTONSHIRE (A company limited by guarantee) AUDITED ACCOUNrs FOR THE YEAR ENDED 31 MARCH 2022 COMPANY NO: 3842133 CHARrrY NO: 1079719

crnzENS ADVI￿ NORTH OXFORDSHIRE AND SOUTH KIAThAMPTONSHIRE coNrENrs Page Mcssagc fro￿ the Chair Report of the Directors and Tn 4t020 Auditor's Re￿)rt 21to23 Statement of Financial ActivitiGs 24 Balance Shcct 25 C&sh flow statement 26 Notes to the Financial Statements 27to36

￿T￿EN5 ADVICE NOIITH OXFORDSHIRE ANO SOUTr1 TrKJRTHAMPTON5HIRE MESSAGE FROM THE CHAIR FOR THE YEAR EM)ED 31 MARCH 2022 On¢e again in the finan¢ial year 202 Ir22, Citizens Advice North OxfordsELirc and South Northamptonshirc (CANOSN) faced a seri&s of new challenges. and l am plcascd to be able to report on behalf of the Tn￿teeS that the organisation met those challenges with great confidence. As we saw in 2020121, CANOSN'S income for the year 2021122 increased due its position &s a trusted partt]er for local government for the distributton of addÈtional funding to counter the impact of the pandemic. This report sets out some dctail the varicty of wtys in which CANOSN sthv&s its local commvnities, particularly some of the most vulnerable within the￿ On pages 9 and 10 of the rewrt. we attempt to quantify the impact the organisation h&s made during the year achievements of wbich everyone in the organisation can be proud. We remain focusstd on how wc can maintain that positive impact into the fijture in the face of our two main strategic challenges: a higbly competitive fundraising enviromnent. aod the d)aoges itt lo¢al government and particularly loca] goyertunent funding. Oll bcbalf of thc Trustco%, I would like to thank everyone in the orgallisation, both our volunteers and those on the payroll, for their outstanding efforts during another difficult year and for the difference that their work for CANOSN bas made in our community. In particular. I would like to thank Pat Coornber-wood for her leadership, vision and ellergy whicb has been vital to the progress made by the orgatLisation this year. Alan Buchanxn 7* 2oZL-

CITIZÉNS ADVICE NORTH OXFORDSHIRE SOUTH NORTHAMFTON5HIRE Report of the Directors and Trustees We have pl&￿￿re in presenting our AJ)nual Report and the audited financial statements for the year ended 31 March 2022. ORJECTIVES, AIMS AND ACTtvrrIES Founded in 1965, we are a local charity which bas been providing quality advice and support in our community for over 50 years. Our objcctivc is to help people find a way forward by providing advice and supFh)¢ and by campaigllktkg on big issues tILat affect people's lives. Combining the expertise and commitsnent of 246 volunteers. 32 staff and 8 trustees, we aim to provide free, independent, confidential. and impartial advice to everyone on their rights and responsibiIities, and deliver services and projects that meet locat needs. Operating mainly ID the areas of North Oxfordshire and South Northamptonshire. we have oiTices in Banbury and Bicester. We also WO￿ in v￿LoUS outreach venues. we restarted an outreach in the TowcesteT Forum and at Towcester Food Bank (for food bank users) in March 2022. We also started a llew outreach at the Kidlington Food Bank OD a Friday morning in April 2022. tn addition to tha¢ we stsrted a hub at the Sunshine CentsE in Banbury in February 2022. We plan to open more outreach venues and are in discussion with various parthe￿ to host Ihese. We are a member of the Citizens Advice charity network which comprises a network of 259 local Cittzens Advice, all of which are independent clwities, the Citizens Advice consumer service and the nationa] charity Citizens Advice. This year advice services were delivered from over 566 local Citizens Advice offices and over 1,743 outreach cornmunity locations in England and Wales by nearly 1.7￿ paid staff and 16.700 volwiteers. We are grate￿1 to the following fvnders for their new or continued support over this yw. Cherwell Distiict Council _ Adwee SeThice, Volunteer ConnecL Volunteer Driver Service. Connect! digital inclusion project and Containing Outbreak Management Fwiding (COMF). IT) addition, Chetwell District Council commissioned us to distribute the Cberwell Winter Support Fund 2nd Household Support Fund which were support Tneasures introduced by the government to help people affected by the impact of thc pondemic. Oxfordshire County Council - Household Support fimd administration costs Bicester Town Council - Advice Se￿l¢e and Volunteer Driver Service. Kidlington Parish Council - Advice service. WestNorthamptonshire Council (fornierly South Nonlwnptonshire DistiictCouncil)- Advicc Service Public Health Oxfordshire - Benefits in Place advice service to Prtmary Care National Cttizens Advice - Gamblc Awarc, Hclp to cl￿ Big Energy Saving Nctwork, Energy Advice Programme and Money and Pension Service (MaPS) Increasing Capacity projects. Department of Health, Oxfordshire Clinical Commissioning Group (OCCG), Chcrwell District Council. and Wcst Oxfordshire District Council _ Comtnunity Connect Social Prescribing Energy Redress - energy vouchers Cherwell Councillor Priority Fund5 _ Voluntrcr Driver Service Department for WO￿ and Pensions - Kickstart gtants ￿ develop Community Fundraiser and Digital Marketillg roles Oxfordshire Community Foundation Supporting Communitias Through Covid-19 Fund Grant - Connectl digital Inc1￿￿10n project Sanctuary Housitig- Connectl digital inclusion project Peter Sowerby Foundation - Bicester healthy Groups South Central Ambulance Service non-&ssential hospital appointhient transport delivered by volunteer drivers We are equally grateful to all those who bave engaged in community fimdrnising or kindly made donations to the Charity, whether large OT sntslL

cmzENS AWCE NoKfH OXFORDSHIRE ANO SOUTH NORTHAMPTOMSHIRE We seek to achieve our objectives by engaging in the following activities and projects. Core Advice Service Our principal activity is to providc frcc advice to everyone on their rights and rcsponsibilitics regarding bencfits, work. debt and money, consunier issues. ho￿ltig. family. law and courts, immigration, health, and morc. Our advice is provided through multiple channels" clients can self help using our up to date and quality assured national advice website for England and Wales which contains information and guidance regarding 9 key advice topics; bcllcfit& work. debt and money. ¢onsunier, housin& family, law and Courts, immigtation gnd health. The national Citizens Advice website's advice pages had over 40,625,283 visits - almost l O million more than in the previous year. In Cherwell thcrc were a total of 92,(K)8 visits from 72,519 devices attd in South Northamptonshire 55.515 visits from 43.405 devices. We also hosta local website with local infOrn￿tiOn and links to the other services we offer www.canosn.org.uk as well as a joint website with the 3 other Oxfordshire local Citizens Advice www.caox.org.uk. Our advisers provÈde advice on the telephone, by emaiL web chal and througb face-to-face consultations. We run a Debt and Money Advice Service in Chenvell, funded by Cherwell District Council, which pmvides support to Cherwell residents to maximise income, reduce debt and improve their money n]anagement skills. We run a further advice seryice for residents of South Northamptonshire which is funded by West Northamptonshire Council (formerly South Northamptonshire Council). Our Advisers (one of our volunteer roles) understand that one problem is often the cause or result of another, so they look at a client's situation bolistically rather than as a single issue. This way, potential problems can be identified early or pre*mpted, which helps lo prevent them from escalating into more serious issues. For a client strnggling with unmanagcable dcbL our PTioriti¢s are to preserve their home, fuel supplies and liberty, to make them aware of their rigbts and responsibilities. and to help thevn makc infomied choiccs about how they deal with their debt problem. Of our tot21 income. 43.7 /0 w&s fdis¢d for our Core Advice Service from local Councils. The amount of £412,500 was received from Cherwell DTStrtcI Council lo deliver the Household Support Fund. Th&se funds wcrc directly distributed to local peoplc cxperiencing financial hardship. Citi2ens Advice (Help to Claim) The Department for Work and PensioTJS (DIVP) extended tbe contract with National Citizens Advice to provide extra Universal Credit Support thereby extending our sub-grant frotn National Citizens Advice to help rcsidcnts in our cotrLtnuntty nccding to Ulakc thcir inttiai Universal Credit clainL Of our total incomc, 1.81J/rb was rai5cd for Hclp to ClaillL Benefits in PracticelBenefits in Place For 18 years, the Benefits in Prnctice project w&8 funded by Public Hcalth Oxfordshirc to providc benefits advice in two B&nbury GP surgeries. Horsefair and West Bar. which serve patients, many of whom live in aTe&s of greatest deprivation. tnconsisteDcies in uptake of the service and the catalyst of LoCkd0￿mS enabled us to completely redesign the provision and change it to Benefjts in Place. as GP surgeries were no longer as accessible to the publi¢ and many people were using other services such as food banks for the first time. The four Oxfordshire Cit12ens Advice cbarities used additionat funding from Oxfordshire County Council Public Health to redesigll the provision lo create an easy to access digital front doorand the service is now countywide Ipreviously it had not been available in South Oxfordsbire and Vale of White Horse). Now, not only can Primary Core stafflGPs refer clients but food bank staff can do so also. Of our total incom4 1.60/0 w&s rdised for Benefits in Place.

crnZENSADw￿ NORTh OXFORDSHIRE PJ40 soimi NORTHAMPTONSHIRE Legal Cost5 Fund Onc of our volunteers h&s donated money for a fijnd to help clients with their legal costs. The fiLnd is uscd when an urgent need arises that merits financial help. Of our total income. 0.80/0 w&s fdised for our l£gal Costs Fund. Energy Redress This year wc reccived funding from the Energy Saving Tn￿1 whicb has been appointed by Ofgem to distribute payments frotn energy companies who may have breachcd rulcs to registered charities to help people who are most at risk from cold homes and higb energy bills. This funding enables the issuing of energy voucbers to people using pre-payment meters. People on prepayment meters usually pay more for their fuel because prepa)ryncnt laritTs Mrc more cxpellsive than other payment methods. Rasearch from Citizcns Advice in 2020 showed that se1f_discot￿eCtion is part of life for loo many customers who use prepaymenL Citizens Advice researcll bas sbowll that l in 3 had been disconnected ID 2019120. Our research has also shown that these disconnections Can have a serious impact on both the physical and mental healtb of those affected. Of our totat income, 5.10/0 w&s fdised for the Energy Redress projecL Social Prescribing (Community Connect & PCN lank Workers) Social prcscEibiDg is a systctu in which GPS, nurses, alld other pnmary-care professionals refer patients to a range of local, non-medical Se￿iCe$. The objective is to improve beaIth and wellbeing by addressina social pmblems that affect health, using services provided by thc volwitary. community, and social enterprise sector rather than prescription medication. Recognising that health is detern)ined primarily by a range of social, economic, and environmental factors. social prescribing seeks ￿ addTess people's needs in a holistic way. It also aims to support individuals in tsking greater control of their own hcalth. Our Community Connect social prescribing service is funded by NHS England. Oxfordshire Clinical Commissioning Group, Cherwell District Couucil and West Oxfordshire District Council, and is delivcrcd in partnership with Citizens Advice West Oxfordshire. It is staffed by a ￿ll_tiMe Project Manager. supported by two Community Navigators, an Administrator and volunteers. The social prescribing tcaTn connects people whose health is being affected by socia] problems lo community groups and services for prdctical and emotional supwrt. For CXMTnple, we introduce people to befn"ending schemes and encourage them to meet ￿eW people by joillÉllg local activities such as the newly formed Coronavirus Helpers Bi¢ester, Tribus Fitness & Boxing Club. and local art classes. We also help people to gain confLdence and skn.lls by attending training courscs which might then lead to volunteering alld on to paid employment. Those with debt or advice needs are referred to the Advice Service. Generally, we seek to promote a healthy lifestyle by helping clients to bccomc morc physically and socially active, which can improve long term health conditions. The team were challenged by lockdown measurcs and Spent a significant part of the year conducting wclfarc checks and providing emotional support to patients who were sclf-isolaling, alld fLtLding new ways for clients to rctnaill COllllCGted to the outside world to reducc i501ation during the palldemic. Of our total iticome, IIP/o was raised for our Social Prescribing services. Volunteer Conne¢t This is a projec¢ fvnded by Cherwell District Council, in which we aim to develop community connectedncss and because volunteering is beneficial for communities and in turn, society. The service aims to encourage local residents to bccome volullteer5. It increases commLtnity engagemenL supports the dcvelopment of vibrant non-profit orgattisations in the local ar￿ and helps p￿pIe use volunteering &s a pathway into paid woL*. In this project we collaborate with voluntary organisations, employers. and individuals. Of our totsl income, l.lo/o was raised for our Volunteer Connect activiti&8.

CmZENSA(WI￿ NORTh OXFORD5HIRE AND SOUTH NORTHAMPTONSHIRE Volunteer Driver Service Cherwcll District Cowi¢il also fi￿dS our much valued Volunteer Driver Service (VDS) in which volunteer drivers transport rcsidents to medical appoititments, non-urgent hospital appointmenty and social engagemeDts. This service brings multiple benefits for the health. wellbein& and social inclusion of those who have little or no acccss to public transport as well Ls volunteer drivers, most of wbom are retired people. Examples of non-urgent hospital appointments include dialysis alld radiotherapy. The VDS is also an income-generdtitLg aetivity. For wme passenger journeys we receive money from the South-CeDtral Ambulancc Service {SCAS) which uses our volunteer drtvers to transport patients who do not rcquire spccialist ambulgllce services. For non-hospitsl journeys, passengers pay a miteage fee directly to the driver to cover the driver's costs, but ai a significant saving for them over the cost of other forms of transpo It is fair to say that mony of our passengers do Doi have the financial means to take t&xis and were it not for the VDS they would have di￿lculty getting to their destination at all. Of our total incom4 23 was raised for or genernted by our Volunteer Driver Service activiti&s. Gamble Aware The Gamble Aware project continued to raise the profile of gdmbling4elatcd harn] (GRH) a5 a public health issue and to raise awareness of SUPFK)rt services and education available for the benefit of clients. The PToject produced valuablc insights into good practicc and GRH identification methods, and supported individuals in lacklitlg the problem. The project follows the Advisory Boasd for Safer Gambling Priority Action 8 (Education to Prevent Gambling-Related Harni) 2nd w&% due to be Tecommissioned when the 2 year contract via national Citizens Advice ended in March 2021 with the expectation of a new service Starting in April 2021. Decisions about the recommissioning of the service had not been completed by Mareh 2021 and thus National Citizens Advice provided fimding until there was clarity about the commissioning intentions by Gamble Aware. Unfortunately the decision wa5 not to recotnmission the service so it ceased in February 2022. Thc legacy continues however with the number of frontline advice sthff and volunteels who have been rrnined to identify gambling relatcd haTm and dircct clicnts lo support is available. Of OUT total income, 0.7/0 was rdised for the Gamble Aware projecL Bieester Health Group Clinics We commcnccd a new scrvicc in partllcr5hip with Dr Ellen Fallows supported by Cherwell District Council Bicester Healthy Towns initiative to develop and provide Bicester Health Group Clinics. Group clinics arc a tried and tcstcd process for consulting with a group of pcoplc with similar conditions. Groups of 6-8 people meet online in a Vid￿ group clinic for 90 minut&s with a facilitator and a GP. During this time they will discuss their health ond treatmeni goals. share eXperIen￿S with the group and benefit from time to discuss their particular questions with a clinician such as a GP. The BetLefits: There's no rush in a group clinic- an experienced local GP will be with the group for over 40 minutes. What tnattcrs to the patients will shape how the scssion runs. Thc GP and facilitstor hclp patients makc a plan- this could itLvolve changes in medicatiotL and Lifcstyle 501utions so that patients are in control and feel confident about their own health. Everyone in the gmup h&s similar experien￿8 and can hear what others are strnggling with and about wbat's worked for them. There's no need to a￿￿ge transw)rt to the GP surgery. Joining virtually from a patient's own home makes for a relaxed setting where it is ￿ler to &sk about the issues most important to them Of our total in¢om4 2.3 /0 was raised for the Bice5ter Health Group clini￿ proje¢L

cMZENSAN￿ NORTH OXFORDSHIAE ANDSOUTH NORTHAMPTOKSHIRE Connect! Dlgltal Incluslon The pandemic catapulted the digital agenda forward and for many they feel left out in this very digital worl particularly the elderly. Born of the Age Fricndly Banbury partnership, Connect! is a free, Oxfordshire wide service to belp anyone overcome digital exclusion by accessing digital devices and cor￿eCtio￿ getting online safely alld building confidence so they get the most out of their digital devices. We recrui¢ vet and train Digital Coach VoluDteers who visit clients at home or in a public space, to help them do the things that ttLey w¥llt to do online. This may include setting up an email accounL 118ing online banking or social media. Of our total income. 3.40/0 was rdised for the Connect! Digital Inclusion project Big Energy Saving Nehvork (BESN) Big Ellergy Saving Network is an energy advice project deS1￿¢d to reach out into communities to help the pcople who are most in need. The project is delivered by a network of Energy Champions who will deliver energy advice tsrgeted at vulnerable conswners in their local comMu￿tICs. Of our loial incomc. 0.340/• was raised for the Big Energy Savin8 Network projecL Energy Adviee Programme (EAP) The Energy Advice Progratnme is kndustry Initiative funded thmugh contributions from energy suppliers, Wami Home Discount obligations. Industy tnitiauves are projccts that belp customers who are fiLel FK)OT Of at risk of ￿¢1 povery thmugh a variety of activities. and every consumer who is supported under all iDitiitive must receive energy advice and smart meter advice, so far as is reasonably prdcticable. Of our total income. 0.40/0 was raised for the Energy Advice Programme. Our Advice Delivery Channels We offei our advice through a wide and growing range of channels including online self_help (fact sheets, advice podcasts, budgeting tools, debt management tiyols and self-help guides). email advice, telephonc, facc- io-face discussion, ouireach sessions, droFin community advice hubs (such as librnries. GP surgeries, d*y centres and food banks). and home visits. Much of this delivery w&$ impacted by lockdown with face to face services being suspended and nearly all the SUPEKYrt shifting to digital channels for a large part of thc year. The graph below shows the chatkge in Char￿Cl usc from last year to this year. 2020121 and 2021122 )2W21 • 20 ,Ii etota(e Our Clients We help some of the most vulnerable people in society.. this year 60/0 of our clients had a disability and 33•/0 a long-temi health condition (LTHC). This is a re￿rn to the pre-pandemic levels unlike last year where we saw

CITIZENSADVKE Nolml OXFORD5HIRE ANDSOUTH N0RTHAMITfo￿H1RE fewer people with bealth conditions (5ty/0 with a disability and 260/0 with long tenn heaIth conditions) due to temporary support mcaswes that were put in place due to the pandemic which provided respite from the challenges that people with LTHCS or disabilities regularly experience. particularly in relation to accessing benefits or managing dcbt duc to loss of in¢ome. We help all ages: 4 /0 of our clTrents were 24 or under, 710/0 between 25 And 59. And 250/0 were 60 or over. Wc provide our advice services on a free. confidential. and impartial basis aud we believe that our clients appreciate the work that we do. We would like to share a few of the comments that we have reccivcd: 'I honestly canl thank you enougb. My health was decIillt￿g very rapidly due to this.... You have saved rny life., 'Thanks ever so much ivs a massive relief for all of us will sleep a lot better that's for sure. 'You were a rock for my son and I through the pandemic. Such kindness I never expected. Your siipport really made us feel safe. A big thank you although it doesn't seem enough, 'To have the support on lop of what has become the worst ycal ID our live5, it has been a great cornfort to know that people ￿t and help and support is there., 'You've been very friendly and helpful and I'm g￿Le￿I for the support and underst2nding'. OUT People In total, we have 240 Vol￿teerS which is a 26/0 increase from last year. They are made up &$ follows: Governance 7 Trnstees Advice Service 22 Advisers 19 Assessors 5 Supervisors I Case Checker 9 Reccptionists 3 Rescarch & Campaigns 5 Adrnin Assistants 19 Conmnunity Advice Hub volunteers Connect! Digit*l Incluslon Project 18 Digital Coach voluutccrs Community Connect &)clal Prescribiug Servlce 5 voluntecrs Volunteer Drtver Service 121 Volunteer thivers l Journey broker Other Volunteer Roles I "Benefits in Place" volunteer 2 "Move Togethef. buddies 2 "GambleAware" buddies We bave 10 ￿[l-time staff ond 20 part-time staff. ACHIEVElI￿N[s AND PERFORMANCE Our work in 2021122 had value to society far in excess of our funding. It's impossiblc to put a financiaL value on everything we do. but where we can. we have. We've used a Tre&8ury-approved model to do this:

aT￿EN5 ADVICE NORTH OXFOR05HIRE VID SOUTh KIRIHAMPTONSHIRE Our value to our Community this year was £1,954,589 savings to govertllnent and public setvices (fiscal benefits) £12.981,795 in public value £5,272,035 in value to the people we help £113,439 savings to our IA)cal Authority by preventing bomelessness & housing evictions and mental health services £12,784 Savings to Criminal Justice System by preventing housing evictions, homelessness & court actions £1,203,974 Savings to DWP by keeping people in work £307,271 to the NHS by reducing use of GP and Mentsl Health Savi￿5 These figures have not been audited. From our robLk5t Advice Scrvice tnanagement Infom￿tion, we've also separdtely considered the financial benefits to the people we help. We are happy to report that during the year we helped clients achieve income gains totalling £1.393,685. This includes debts written-off of £192,333 where it was impossible to find other solutions, atLd repaytnellts rescheduled of £122,680 enablillg people to mallage on their income. We also helped clients to access over £2(KJk of Covid support grants. This year 7,916 unique clients used our vaxious setvices. In the Advice Service wc supported 5,226 clients to address 10,692 issues that were causing them diificulties. To help resolve their problems we carried out 11,910 activities. Whilst thc pandemic resulted in a reduced range of issues, the issues were of such significance or complexity that the number of interventions required to ￿Solve them illcreased putting grea￿ pressure oll staff and advice service volunteers working in very challenging circumstances. often from home. Helping people to understand the social benefits system and making claims is our largest arca of enquiry, accounting for 33.60/0 of our Work this year. The next bi&gest area of advice this year was Housing at 10.9 % followed by Dcbi advice at 9.70/0. This year debt increased to being the third largest area of enquiry froTn fourth largest in 2020r21. Despite Covid control measures, our Volwiteer Driver Service operated througbout the year delivering 7.328 individual passenger journeys. Technology Initiatives This year we have bcdded in the changes to technology that facilitate access to scrviccs. This includes getting the full benefit of the bespoke software for our Volunteer Driver Service and enhanced use of social ￿edia to raisc awarencss about advice i&sues, reC￿&t voluntc¢rs and promote services. We have fully transitioned telephony to an Intemet platforni (VOIP) whicb makes remote working much easier to accommodate. This has been particularly helpfid &8 we trdnsitioncd to hybrid or home working when the venue in Banbury was reduccd to save costs. Effieieney Initiatives The most significant cfficiency initiative this year w&8 the introduction of hybrid and home working for project and support staff, we bave been able to give up a unit of the Banbury venue reducsng fvture venue costs i Banbury by 60010

CtTFLENS ADVKE NORTH OXFORDSHIRE ANO soimi NORTHAMPTONSHIRE VOLUNTEERS Our volunteers are a diverse group of individuals frottL the local eommunity. with an age range from 16 (taken on througb a student placement scheme) all the way up to our cldcst voluntccr who is 83. Volunteers stay with us for an average of 2 years" however. we have many volunteers of long standing with our longcst serving volunteer having been with us for over 16 years. Our voluntecrs are people who want to make a differen¢e in their local are& They share our values and are committed to providin8 the advice people need for the problems they face. Local Citizens Advice are learning environments atLd volunteering in any role gives the person the challce to develop skills. For all role4 a volunteer needs to be open-minde<L non-judgemental. able to list￿ learn. and work as part of a team. VolLttLteering provides skills and experience that are valued by many employers and working age volunters who leave local Citizetks Advice regularly do so because they go on to paid employmenL In fact. many of OUT local Citizens Advice paid-staff (matLagers, c&se workers. and admi￿1rd￿r5) stsrted oui as volutLtcers and in 2021122 three of our volunteers moved into paid roles with us. In our Advice Service we bave five core types of volutLteets: Receptionists, Assessots, Advisors. Supervisors olld Community Advice Coaches. Receptionists Recq)tionists act Lg the first point of ¢ontAct for ¢lients. They make clients feel welcome and ensure they are dealt with sensitively and in accordance with our procedures. Receptionists bave good communication skills Ibeing able to interact with people from a diverse range of backgroun(ts and cultures). organisational skill& IT skill& 8nd an awareness of the potential needs of vulnerable clients. Receptionists understand the importance of eonfidentiality and work collaEK)ratively with their colleagues. Training for this role is approximately 20 hours including an online ￿￿$SMent and tbe use of our cllent-record database known &8 C&8eboo Assessors Assessors carry out the r￿st exploration of a client's circumstar&ces and give the client information from our public website. This initial assessment can be done face-to-face or over the phone and the Assessor will then record the details of the asse&sment in C&sebooL Assessors receive appToximately 30 houTS of trdining in the skills needed to help clients deal with their problems and find the rigbt infOrn￿tion in our extensive inforn]ation datsbase. They are supported and supeLvised by Advisors alld Supervisors. and are presented with opp)rtunities for personal developmenL such as rising to a more senior role. Advisors Our Advisors help provide an effective and cfficicnt advice service to rnembers of thc public, dclivered face- lo-face. over the phone or via email. They use the 'Advisernet' section of the National Citizens Advice website to assist clients and to help influence government and other organisations by infoTTning theTn of the effect of policies on the lives of clients. As with Assessors. Advisers record each s£ssion in Casebook so that thcre is an accurate account of the advice provided in each case. Advisors receive approximately 30 hours of fillther training (many Advisors begin as Assessors), with a mixture of classroom teaching. online learning, and p￿tiCal sessions. Supervisors Supervisors are higbly trained and exp¢ri¢nced in all advi¢¢ matters. They bave usually progressed to this role from that of Adviser after having compl¢ied specialist training (an addirional 20 hours). Supervisors usually manage a morning or aftcrnoon advice se&sion and are the central point of contact for all Assessors. Advisers

crnzENSAOWCE NORTh OXFORDSHIRE AND SOLITh P)RTHAMPTONSHI and Receptionists. They are responsible for tDanaging client dropins, appointments, and dealing with the work queue. They support colleaaues when ¢laxification is needed and authorisc refcrrais, food vouchers, and otber forms of payllLcnt to clients in need. Digital Ad￿Ce Coaches This role commenced last year to supportpeople needing advfficc to self-help using the Dational advice website. Where self_hclp is not cffe¢tive they can assist the Client to access AdviceLine or atr8JJge an appoiLltment with all adviser. Digital Advice Coachcs work in the ComtDunity Advice Hubs based in cornmunity venues sucb as thc Forum in Towcester. The aim is to be accessible LD venues wherc pcople are already attcnding and to providc access to onlitie infomiatioll to prevent issues or to start the client's advice journey earlier rather than wait for it to reach a crilical stage before the client acccsses the servicc. Thi5 should reduce the longer terni detriment lo the client whilst also encouraging clients to be iDdependent in addressing issues. Digital Advice Coacbes are able to volwiteer for shorter periods of time and require less ￿Ining which makes the offer more attractive to volunteers looking for flexibility than other roles offer. During lockdown the Digital Advice Coaches wer¢ unablc to opmte as the Community Advice Hubs were closed so they adapted by supporting the Advice staff and other volunteers with calling clients to provide information and &scertain their advice necds. and other admin task& Other Volunteer Roles Our services bavc grown over the years, and we have a wide range of volunteering roles other than those within our Core Advice Smice. For example, we have voluntecr5 helping us with thc Volunteer Driver Service which has 121 drivers. Hcrc Ore some commcnts from those drivets regarding the reasons for their volunteering.. "As a volunteer. I can choose to do &8 many or as few journeys as I wish, knowing that each one is appreciated by thc passenger." "I belteve one of the most important things you can give is your time. It costs oothing but is worth everything." "As a voluntccr I give my time. It cannot be paid for or retUTne(L It is given freely. utkconditionaily. and with pleasure.. "I feel I8Jn do1[￿ sometbing worthwhile and needed.- FufuRE PLANS We have six broad. strategic business goals itL place for the next t1￿ce years. To m¢et the evolving nccds of our clients commissioners. Our corc cotnpelen¢¢ is the provision of higb quality, illkpartial advicc services. We will proa¢tively engage with and continuously tsilor our advice services to the evolving needs of our clients, comrnissioners, atld the private sector organisations with whom we wot. We will identify and address the needs of our local communities through an effective Research ond Campaigns prograll]me. To ensure the financial stability of the Charity. Our aim for the currcnt year to 31 March 2023 is to raise at least £755,368 through grnnts, fundraising, alld donations for the ongoing provisson of our scrvi¢es. We seek to migrnte from a public-and-grant funding model to olle in which at least one-third of our fi￿d￿g is derivcd from the private sector and thc conllnunity. To meet the needs of all clients by ensuring equality of access to the service.

cmzENsADvI￿ NORYH OXFORDSHIRE ANOSOUTH NORTHAMFTONSHIRE Our focus will rcmain on providing high-quality advice services to individuals and groups in the conununity, on delivering commutLity projects, onchallcnging discrimination, promoting equality, and valuing diversity. We will market and raise the profile of thc service to ensure that we reach all people, particularly those who are not aware of OT do not realise tbat they can use the service. To work collaboratively with others. Wc will cxtcnd the of our services by forging closcr working partncrships with neighbouring tnembers of the Citizens Advice network. We will extend our range by parthering with public alld private sector bodies to mect novel requirements for advice services both locally and further afiel To develop the people who deliver the service. We will continue to rcly on a growing voluntccr wodcfoT¢e, with m8na8ement and leadership provided by a limited number of full_ atLd part-titne cmployees. We will use volunteers for a wider rdng¢ of activities and provide appropriate training for these roles. To use our infr&stTUCture and resources effectively and efficiently. We will deploy our rcsourccs, staff, rr. accotnmodatioD, and transport infrastrncturts to maximise setvice delivery. and aim to achieve year-on-year reductions in our fixed costs. Wc implctncnting a serics of plans to achieve these brnad, strategic goals and havc madc much progress over the last year despite the lockdown r¢stri¢tions. Premis&% We implemented our plans regarditlg our physical premi5e5 by reducing the n)ain Banbury premises to l unil and introduced hybIid and boEne working for supw)rt and frontline stsff where it was possible. We are indebted to our Banbury landlord who agreed to a much_rcduced rent for 3 yeaxs ond to the Bicester Town Council for the venue we use at Gartb ParL We have also develO￿d lit￿ to ensure that we can use various commutlity venucs to deliver the community advice hubs free of Charge. This has produced a sig￿lficallt eost saving and enabled services to continue C￿￿tivelY. Community Advice Hubs Last year we established a new initiative in the fonn of Community Advice Hubs. Hubs enable residents, with the help of an on-hand volunteer (a Community Adviee Coach), to use public-access computers to fiDd solutions to their problems. The Community Advice Coach catL help the client to find trnsted sources of ollline information among the plethora of misinfonnation on the internet. This has multiple benefits: it makes goixl use of existing local resources to help people r￿d a way forward" it is a con)munity-based, face-to-face drop- in service in a wider number of venues making the service more accessible" and, where situations are more complex, the Community Advice Coach can refer the client seamLessLy to our speciatist Advice Servtce for fjjrther assistjnce. Clients are welcotne to dmp-in at a Cotnmunity Advice Hub. or they catl be referred to us by our partner organisations such &s GP surgeries. food banks and Social Prescribing Link Workers. Our plan to sel up face-to-face Community Advice Hubs in vartous community locations such as libraries. food banks, and community centres was delayed by Covid lockdowns as many of these venues were closed to the public. We have progressed stnce lockdown restriction5 endcd" wc have restarted the Community Advice Hub in rhe Towcester Forum building and have opened a new Community Advice Hub in the Sunshine Community Cenlre in Banbury. We have comrnitted to providing a monthly CoTnTnunity Advtce Hub session at the Banbury Mosque and the Royal Air Force Association club in Banbury to support serving and fomjer militsry members, their spouses and dependents. We are progressing plaDS to opeD Community Advice Hubs in libraries in Bicester, B￿kleY and Ktdlington.

aTIZENS ADVICE NORTh OXFORDSHIRE AJ4DSOUTH NORTHAMPTOP15HIRE During lodLdOv￿l, thc Community Advice Coaches supported the digital version of the hub by processing online enquiries. Digital Marketing and Profile Raising We hive significantly incrcased our presence on s(Kial aad mainsLream media and now have regular Posts on Vgrious social media sites such as Twitter. Facebook. TikTock and Instagrdm. We also are regularly fcatured on BBC Radio Oxford and have also been on BBC South T¢yJay. Other examples of plans we are implementing to achieve our goals include.. to increase diversity il) our staff atld client base to develop more non-traditional voluntcering roles such as community fi￿dralserS To develop a relationship with the Chamber of Commerce to raise corpornte awarene&s of OUT sthvices to deliver talks to local ￿0up5 to engagc donors or fi]ndraisers to continue to develop our use of social media LO engage younger clients and voluntccrs to progress funding diversification through income generdtinu services, and commLfftity fundraising and seeking a wider range of grant income. FIIYANCIAL REVIEW We received £1,092,364 (2021.. £1,059.488) for the year in grdnts, fijnds. and donations. Of this £712.209 (2021.. £806,434) was received for reStriC￿d projects. Our surplus for the year was £27,989 (2021: £199,400) and our total fjjnds held at the year end were £641574. Reserves Policy Wc bave set aside a designated rc5crve fund of £147.525 which comprises a £75.0(KI {2021'. 75.(M)O) reserve for fiLture pension liabilities. and a £72.525 (2021: £72.525) reserve to cover e05ts payable in the event of staff redundancies. To ¢nable the Charity to remain stable UFK)n the ocCU￿t￿¢¢ of an unforeseen event such as. for cxample, a delay in the receipt of expected fund5, we have established a policy that free reserves should be at least equal to 4 months of future budgeted cxpcnscs. Currently fre¢ reserves are £545,764 {2021.. 455,883). Fr¢¢ reserves are calculated as unrestricted reserves plus designated ￿SerVeS less unr&stricted fixed asset& We believe that the Charity is currently fimded adequately to achieve its obje£tives. altbough we recognise that the economic siruation is likely to put Pressure on funding from local authorities. We expecL therefore, to have to usc rcscrvc funds to meet any ￿ture shortfall. MAJOR RISKS To manage and mitigate risk. the trustees have developed a Risk Management Strategy which is reviewed and approved annually. The Strategy includes an annual risk &ssessment and the maintenanc¢ of a Risk Register, which is revsewed at each board meeting. The major risks identified, and the steps being taken to managc thcse risks are listed below. Devolution In April 2021, NorthaTnptonshire County Council and the district and borou(yh councils of Northamptonshire wcr¢ abolished and rcplaccd with 2 unitary auth￿ltieS. West Northamptonshirc Council and North Northamptonshire Council. W&st Northamptonshire Council includes the fotmcr South Northamptonshire Council from whom we recetved significant fimding for our Core Services. West Northamptonshire Council has continued the funding that w&s prcviously providcd by South Notthamptonshire Council. howcvcr, the ture of this funding is uncertain. Further. there are sevcrnl options on the table for local authority rcforni in Oxfordshire. This brings uncertainty to thc Charity.

CMZENS ADVI￿ NOltrH OXFORDSHIRE JIND scKmi r*)RTHAMPTONSHIRE To mitigate the risk, wc havc cstablishcd firtn litjks into networks to ensure we receive tijnely InfOrn￿tIo￿ and can contribute to consultations. and we have dircct lines of communication with county and district councillors alld otTicers. We are engaging in sccnario plaI￿L￿g 5Cssions with other Citizens Advi¢e organisations affe¢tcd by the uncertainty. We are also working with a National Citizens Advice Change Consultant to prepare the four local Cltizens Advice in Northamptonshire to collatK>rate in resw)nse to the unitary authority. Core Contracts with Local Authorities are up for Recommissioll The corc cotltraet with Chenvell District Council was ¢r¢ommissioned in November 2020. however, the amount of funding was cut by 150/0 and will be recommissioned again in ALLgust 2022. The recent change to the partnetship between CDC and Oxfordshire County Council may have an impact on the service Commissioned as will the pressure on local authority budgets. The grant from the fonner South Northants District Council ]w been continued for one year by the new unitary West Northants Council. However. the continuation of this grJnt in the future is unclear. We have sufficient senior manogement capacity to have regular engagement meetings with the commissioners, respond to quesiion& and to engage in high-quatity contract monitorints and p￿rfOnjjallce delivery. Competition There is increased competition for funding from other charities and the private sector. To mitigate this risk. partnerships with other organisatioJ]s are in place as is a strategic business plan which focuses on parLnership working, and we employ both stakeholder management and competitor atlalysis to understand the position. Income Diversification We continue to work closely with local and county councils by ensuring a g(x)d relationship with councillors and officers to identify and meet local needs. Alongside our core ser¥ices we have developed new services to attract fijnding from other str&￿nS such as health fimding for our social prescribing activities and volunteer driver project for the ambulance service. We are looking to expand this into prisons and police servic£s in the filture. THE SERVICE IMPACT OF MEASURES AGAINST CORONAVtRUS Throughout thc ycar to 31 March 2022, our advice Servi￿ remained incredibly busy overdigitaL and telephone cl￿￿¢15 wittL Staff and volunteers working diligendy from boKne or in the office when it safe (o do so. We have increased advice staff and volunteer nutnbers working in the Banbury and Bi¢cster physical venues to provide a face-to-face scrvicc for clients who cannot bc helped through othcr chaDllcIs. Our ther proje¢ts have been delivered by staff and volunteers working at home or in the community ensuring that government guidellnes for lockdowns were implemented when and where ne¢essary. Ivhilst OUT physical Community Advice Hub in Towcester remained closed the volunteers operated the Digital Hub usitlg online and telephony instead. The Towcester face-to-face Hubs reopened in March 2022 and we opened new face-lo-face hubs in Banbury and Kidlington in quarter 4. Our Volunteer Connect service relies on the willingnw of Ioc21 people to become volunteers for the various volunteer organisations in our area. We have utilised social media to continu¢ to get people into volunteering as more opportunities have started io become available once again.

aTIZENS ADVI￿ 140RTh OXFORDSHIRE ANDSOUTH NORTHAMPTOTriSHIRE We have continued lo deliver the Energy Rcdrcss Scheme which exists to distribute payTnents from energy companies who may have breached rules. It is regulated by Ofgem and administcrcd by the Energy Saving Trnst. Under this scheme we tTceive money from the Tn￿t and use it to provide energy advice and, in some cases. fllwlcial support in the fonn of cnctgy vouchers. RESEARCH AJND cA￿IPAIGNs What is it and why we do it Research and Campaigns IR&C) is one of the twin aims of our seryice. It aims to iEnprove the w)IicAes and practices that affect people's lives. As a service we have a huge amount of insigbt and data about the problems our clients and their wider communities face. Through R&C we use this insight to". help us ￿SearCh i&wes filltber develop our practice to be able to hclp our clxents in a changing world influence decision makers to chonge policies and practices campaign to get decision makets to change poli¢ies and practices. The coroDavirus pandemic has meant tbat we have had to look at new, ways of engaging with our clients. To ensure that our clients are being supported fairly, our Research and Campaign team have been monitoring the effects of the pandemic on our service and its ability to help ¢lienLS. Recent Campaigns With the lifting of Covid restrictions we saw more people hoping to return to some Dorniality in their lives, However the removal of the £20 uplift for those on Universal Credit left a big hole in the more vulnerable members of our societies income. The Household Support Fund (HSF) commenced in November 2021, this was a government initiative to offset the uplift Shortf￿1. Initially we were allocated £250.000, however it soon became appareni that applications for the fi]nd would be huge. and we were succcssful in obtaining a further injection of funds which mcant that wc wcrc able to help in excess of 21(M) people with £420,000. The fund was a huge success and we gained a lot of satisfaction by the fact that every complete application was processed. We have been able lo help a lol of people who were strngglin& including a mother whose child had Sever￿ operations for le@foot dcformities. We wcrc able to help a 93 y&2r old lady who had only had a sofa to sleep on for severn] years. More recently w¢ helped a mother with two severely autistic children. Alongside the HSF we have been runnirlg the Energy Redress Schemc (ERF) which allows people to claim help if they are on prepayment meters. This fill)d will end at the end of August 2022 by which time we hope Éo havc given out around 1000 vouchers. Other R&C work l Making clients aware of scam energy saving schemes and dcviccs 2. Using Social Media and Local radio io get our message more ividesprca(L 3. Research on the effects in our region olthe'cost of living crisis. in our region 4. Working alongside and with the Trussell Trust by having advisers at food bank 5. Establishing support for clients who suffer mentsl health i&sues as a result of {3) 6. Participated in the tkational Citizens Advice campaign to engage MPS about the Cost of Living crisis

crnzENSADVICE NORTh OXFORD5HIRE AND SOiITH P4ORTHAMPTONSHIRE Effects of the Palldemie The table below shows thc i5suc numbers of our top enquiry are& 2019120. 2020121 and 2021122 ))XV21 • 2021P2 &mployrnEnt Thc table below shows the change in issue numbers against the previous year. A major factor in the swing in numbers is that in 2020121. we included clients wbo were supported with grants from the Energy Redress and Household Support Funds on our database. This risked double-counting clients, so in 2021122 we took the decision to not include clients offered that support. This means a dOM￿tUrn of c500 clients. Additionally. in 2020121. our Social Prescribing clients were included In the year's total client count. This service continued last year but wa5 ill its final year of delivery, with client numbers necessarily dwindling towards the end of March 2021. 2020121 and 2021122 COLLABORATORS We collaborate with a wide range of organisations. groups. and forums including: National Citizens Advice, the umbrella body for the ne¢woA( of lo￿ Citizens Adv2ce. Citizens Advice Oxfordshire {CAOX), a collaboration of Oxfordshire Ii)cal Citizcns Advicc charities. CA NorthaTllpÈonshire, a collalK)ration of the Nortbamptollsbire local Citiy£ns Advice clwities Commsorti4 a consortium of 43 voluntary, community, and social entetprises coming together to deliver scrvices and contracts for thc pcoplc of Nortbamptonsbir¢.

aTIZENS ADVICE NORTH OXFORDSHIRE ANO SOUTH KIRThAMITONSHIRE Oxfordshire Volunteer Centres, working in collaboration with Oxfordsbire Cotntnunity and Voluntary Aetion (OCVA) alld Witney Volunteer Link Up Oxfordsbire Stronger Communities Allian¢e (OSCA). whose purposc is to help build and maintain strongcr commutlitics alld a thriving voluntary. community, alld faith sector to improve the quality of life for local people. Brighter Futures in Banbury, a steering group consisting of representatives from Cherwell District CoLLncil and local seTrice providers who work to address the i&8ues of deprivation in Banbury. Chcrwell Local Strategic Partnership Board which brings together local publio private and voluntary organisations to deliver the objectiv&8 detailed in the Cherwell Sustainable Community Strategy: 'Our district, our ￿tUre,. South East Social PrescrAbin8 Regional Network which brings logether health professionals, researchers. acaden]ics. social prcscribing pt*itioners. repr&seDtativcs from the Community and voluntary sectors. commi&sioners and funders, patients. and citkzens. The objective is to share knowledge and best prdctice, to supw)rt social prescribing at both local and national levels. and to infonn good quality research and evalu￿10 Oxfordshire Social Prescribing Leads FO￿ a group that brings together social prescribing delivery organisations to collaborntc and sbare good practice. Adult Social Care Transformation Group, a workmg group of Oxford Cowity Council staff and 3 Voluntary, Communiry and Sociat Enterprise (VCSE) organisations. This group seeks to better undeTStand our conllnunities, defme how we call support them to be more Tcsiliellt and to live independently. and identify priorities for change in related setvicas. Oxfordshir¢ VCSE Coalition a coalition of VCSE organisations whose aim is to help to build a pragmatic but ambitious strdtegic vision for thc VCS locatly and how it can contribute to strengthening our communities. Getting Oxfordshire Online- apartnership of ft)ur VCSE providers workingtogether to address digital exclusion. Buckinghamshire oxfordshi￿ and Berkshire Integrated Care Systems VCSE Alliance STRUCTURE, GOVERNANCE AIND MANACEMENT Governing Document Citizens Advice North Oxfor(Lshire and South Nonhamptonshire is a registered charity and a company limited by guarantcc. incorporatcd on 15 S¢ptember 1999 and registcrcd as a charity on 7 Marcb 2(KX). The company was estsblisbed ijnder a Memorandum of Association which establisbed its objects and powers, and il is govemed by its Articles of Associatio￿ In the cvent of the company being wound UPJ the maximum liability of each member is limited to one w)und. Recruitment and Appointment of Trustees The trustces of the Charity are also directors of the company for the pury)ose of company law. The maxitnum number of t￿￿teeS is 15 atLd the minitnum is 3. Trustees are either efiectcd at thc AGM (to a maximum of l O) or may be co-opted by the board (to a m&ximum of one-third of the total numbeE of tntstees). Induetion of Trustees Newly appointed trustees are provided with a comprehensive induction to the Charity through the provision of an induction pack and appropriate trainin& Organisational Structure The Charity is governed by its Trustee Boar& wljich is responsiblc for setting the strategic direction of the organisation and its policies. The trllSt￿ carry the ultimate responsibility for the conduct of the Charity and for ensuring that it salisfies its legal and contractual obligations. Tnwees meer at a minimuTn quarterly and delegate the day-to-day operation of the oroanisation to the Chief Executive Officer. A register of membets, interests is maintained at the registered office and is available to the public.

cmzEN5 ADVICE NoirrH OXFORDSHIRE SOUTH IKIRTHAMPTONSHIRE Management Remuneration Remuneration is reviewed annually by the Human Resources and Equality Sub£ommittee and proposals are put to the board for approval. The HR&E Sub-committee bas established a job evaluatioll policy and related proCedu￿S to place staff posts within a local pay structure. Roles are evaluated againsi 8 factors to establish the appmpriate pay scale. with supervisory and managerial rolcs allocated by ￿Ints to 5 - 8. Pay comparisons are n￿de on an ad hoc basis to monitor that local pay scal&£ remain appropriate when compared with the public seetor and the local eMplO￿￿ent market. The rate of pay for thc Chief Executive Officer is deterniined by the board following pay comparisons from National Citizens Advice. National Cittzens Advice The Charity is amember of Citizens Advice. the operating narne ofthe National Association ofcitizens Advice Bureaux, which provides a framework for standards of advice and ￿eWork management as well as monitoring progress against these stAnd2rds. Operating policies are independently determined by the tn￿¢¢5 to fiLlfil the CILarity's objects and comply with national membership requiremenLs. Investment Policy As required in its Articles of Association paragraph 3.19, to promote its objects but not for any other purpose, the Charity has the power to invcst or deposit funds in any lawfvl manner whilst having regard to the suitability of investments and the need for diversification. Statement of Internal Control The rrustees oversee the infomjation security of procwed personal inforniation of clients. staff. funders. and strategic partners. They hold joint responsibiliry for cltent data that is held in our case-management system, with thc National Citizens Advice Service. ATJ infom)ation-assurance management team ¢xists to ensure that the confidentiality, integrity. and availability of personal and sensitive data is mainlained to a level compliant with the requirements of the General Data Protection Regulation and Data Protection Act 2018. Trustees, Responsibilities in relation to tbe Financial Statements The t￿￿[eeS (who are also the Direciors for the purpose of c47mpany law) are responsible for preparing the annual report and financial statements in accordance with applicable law and the United ￿"ngdOm'S generdlly accepted accounting practices. Company law requires the trust￿8 to prepare financial statcmcnts that give a truc and fair vicw of the state of affairs of the Charity at the end of the financial y&ir and of its sU￿1￿S or deficit for the financial year. In doing so the trustees are requircd to select suitable accounting p)li¢ies and apply them consistently, to makc sound judgemcnts a￿d estitnates that arc rc&sonablc alld PDJdenL olld to state whethcr applicablc accounting standards and SORPS have been followe<L subject that any material departures are disclosed and explained in the financial statemenls. Thcy also rcquircd to prcparc the financia] statcmcllts on a going concern basis unless it is inappropriate to presume tILat the Ckwity will continue in busines5. Thc trustecs bclicvc that the report and financial statcments have been prepared in line with these responsibilities. The trnstees confirni that they have complied with the duty in section 17(5) of the Charities Act 2011 t() have due regard to the guidance on public benefit as publsshed by the Charity Commission. The financiai statements comply with the Chartties Act 201 l. the Companies Act 2006 and Accounting and Reporting by Charities.. Statement of Recommended Prnctice applicable to Charities preparing their accounts in accordance with the Financial Reporting stalld￿d applicable in the UK and Republic of trelalld (FRS 102) (effective l January 2019).

crnzENSACWl￿ NORTh OXFORDSHIRE ANDSoimi NORTHAMFTONSHIRE Disclosure of inforniation to auditors In so far as the Trustees arc aware, there is no relevant audit infornmtion of which our auditors are unawarc of and that the TrustCC5 havc taken all the necossary steps to havc taken as a Board of Trnstees to be aware of any relevatLt audit Illforll￿Iioll and to establish that the auditors arc aware of that infomiation. REFERENCE AND ADMINISTRATIVE DETAILS Ch￿lty Namc: Citizens Advice North Oxfordshire and South Nortbamptonshire Charity Registration: 1079719 Company Registration: 3842133 Registered oificc: 26 Cornhill, Market Place. Banbury. Oxoll, OX16 5NG Chief Executive.. Pat Coom1￿.Wo0d Bank: Barclays Bank. 32 Bridge SL Banbury OX16 8PS Independent Examiners: Critchleys Audit LLP. 23-38 Hythe Bridge StreeL Oxfor<L OXI 2EP Solicitors: John Sprat¢ Sprdlt Endicott Solicitors, 52-54 The Green, Banbury, OX16 9AB Trnstees.. Trustee name Office (if any) Dates acted Alan Buchanan Chair Appointed 0711212018 Chair from Dec 2020 Savy Solldhi Appointed 3110812021 Tre&surer from Jan 2022 Inegmar Hunnings Gill Crowth¢r Ap￿inted 0610912018 AppoiDted 0410812017 Appointed 1211212018 Appoiutcd 0910912020 Appointed 1610112020 Resigned 1811112021 Appointed 0310112018 Deceased 0710112022 Abi Knipe Bayo Mfon Brett Clancy Stcphcn Gowler David Maloney Ashley Rilchie App)inted 0910612022 Ap￿illted 0910912022 * New trustees did not tske up office in the year under review in this rewTrrt. Alan uch Chair

crrizENS ADVI17 NQKtH OXFORDSHlRE￿D SOUTH NORTHAMPTONSHIRE INDEPENDEMf AuDrroivs REPORT TO MEMBEIts OF cmzENS ADVI￿ NORTH OXFORDSHIRE AND SOUTH NORTHAMITONSHI Opinion We have audited thefinan£ial statements of Crtizens athce North Oxfordshire and ￿Uth Northarnptonshire I'the charttable ¢ompanVI forthe yearended 31 March 2022 which comprise Statement of finanaal xtimties. balance sheet. statement of cash flow5 and note5 to the financial statemonts. including significant accounting poliaes. The finanaal reporti￿ framework that has bÈen applied in their prÈparation is applicable lawand United Kingdom ACC￿ntIng513néard$. indudin8 FRS 102 (The Finonool Reporting Stondardapplicoble the UKandRepublicoAlrelond (unit￿ Kin8dom GenerallyAttepted AcCtyJntingPract￿Èl. In our opinion. the financial statements.. give a true and fair wew of the state crfthe charitable companrfsaffaifs as at 31 Marth 2022 and ol its incoming resources and application of resource5forthe yearthen ended- have been properfy Prepared in accordance wtth Untted Kingdom Generally Actepted Accounting Practyce.. and have been prepaTed in Kcordance urith the requirements ofthe Companies Att 8asls for oplnlon We conducted OLsr audit in accordan￿ wtth Intem0t￿Nal Standards on Auditi￿ IUKI IISAS IUKII and applitablÈ law. Our Tespon5ibilities underthose standards arefurther descrTbed in theAuditu￿s reswrjsibilitJESfvrthe audAt oAthefinanciulstaternents sertion of OUT report. We are independent of the ch3ritsble company in a¢tordano ynth the ethical requTTements that are relevant to our audit of the financial staternents in the UK. illcluding the FRC'S Ethi(al Standard, and we havefuffilled oui other ethical responsibilities in accordance wth these requirement& We believe thatthe audtt emdentr we have obtained ￿ suffiaent and appropriare to promde a basis for ouropink)n. Con¢lusion5 relating loKoing concern In audff(in8 the financial statements. we have cor￿l￿ded that the tnJstees' use of the going concern basis of accourtin8 in the prepa￿tIOn of the finanoal staterneTrts is appropriate. Based on the work we have performed. we ha¥e not i￿er￿e￿ avy matertal uncertainties relating to events or condTtsons that, Indiwduallyorcollectively, may ca5t5igntficant doubt on the charities a￿lItyt0 continue a5 agoing conttrn for a period of at least 12 months from when the finanaal statements are authorised for issue. Our responsibilities and the responsibilities of the tntstees wth respect to gun8 corKern are described in the relevant settions of thi5 report. Olher Irrformatlon The other Informatlon comprlses the I￿OM1a1￿0n Induded in the annual rerKJ¢ Includlngthe tmttees. rerx)rt. othÈrthan the flnanclal statemÈnts and our auditorfs report thÈre(Jn. The trLtsteÈs are resp￿sib1É forthÈ rthÈr infomkation contained urithin the annual report. Our opinion on the finanaal statements doe5 not coveT the othei infoimation and, except to the extent otherwise explicitly stated in our report, we do not expre55any form (JF H55urance condusion there￿. Our respoThsibility is to read the other infOrn￿tiOTrand. in doirgso.conshlerwhetherthe other infom7ation is materially inconsistent wlththe flnancial staternerts or our knO￿edge obtsined in the c(wr5e of the audit, orotherwse appears to be rnaterIal￿ misstated. If we identify such material incon515tencies or apparent material rnls5tate￿￿nts. we are requireé to deterrnine whether this gives rise to a material misstatermnt in the finanaal statements themselves. If. based on the rJrk WÈ have perfomied. we tontlude that thÈre 15 a rnaterial rnisStement of this Other Inforrn*￿n. ¥￿ are required to reportthatfacL We have nothing to rety)rt in this rega￿. Oplnlon5 on other matters prescribed by theCompanlesArt 20 In our opinion. based on the ￿)rk undertaken in the course of the audit.. the Information elven in the trustees. report. which IrKludes the threttors. report prepared for the purposes of company law, for the finanaal yearforwhich the flnancial 5tstements are prepared is consistent with the financial staternents,. and the directors, ieport included within the trustee< report has b&n prepared in accordan￿ with applicable le8al requirement&

cm2ENS ADVI(E NORTH OXFORDSHIRE SOUTh NORThAMPTONSHIRE Matt#s on whlch we are requlred to rewt by exreptlon In the light of the knowledge and understanding of the compa)v and its ermrOnn￿nt (btained in the course of the audit. have not identiffed material misstatements in the directorg ￿l￿)rt included ¥ththin the trusteeg reporL We have nothing to report in respect of the folbwin8 matters in relation to which the Companies Art 2CKJ6 require us to report to you rf, in our opinion.. adequate and proper ￿cOUnting records have nfA been kept. or retums adequate for cAJr audit have not been received from branches not v￿lted by us,. or the financial statements are not in agreementwith the accounting records and retums.. or certain di5dosures of trustees. remuneration specffj￿d by Saw are mado,. or we have not received all the inforniation and eX￿anationS we require forour audrf(.' the trustees were not entitled to prepare thefinantial statements in accordance with the small companies regime and take advantage of the sm311 cornpanies, exernptions in prepating the trnstee< report and frorn the ￿QUireMent to prepare a strategit rÈptsrt. Responslbllltles of trustees As explained morefully in the trustee< re5ponsbiltties ttatèment set out on p<e 20, the trustÈ@s Iwho are alsothe director5 of the charitable company for the purposes of company lawl are restK)nsible for the Preparati￿ of the finat+cial statements and for being satisfied that they ￿ve a true and fair wew, and for such inteTnal control as the tntsts determine 15 necessaryto enable the preparation of financial st3temÈnts that are free from material M￿temert. whetherdue tofraud or error. In preparing the financial statements, the trusteesare responyblefor assessingthe companrfsabilityto continue as a golngc0n￿rn, diSdO￿n& as applicable. matters related togoing COn￿rn and the going contrTn bay50f accounting unless the trustees either intend to Ilquidate the company or to ￿ase operations, of have no realisticalternative bulto do $0. AudIt0￿$ responsibilities for the audit of thefinartcial ststemebttsl Our objective5 3rÈ to obtain TeaSOnab￿ assuran￿ about whetherthefinancial statements as a whoje are freeftom materlal rniS5tatement, whether dueio fraud or error, and io issue an audttorfs Teport that includes ￿Jr opinion. Re350nable assurance is high level of assuran￿, but IS llot a Ruarantee that an audit condurted in attordance wtih ISNS IUKI will alway5 detett a tnaterial misstatement when it eyists. Misstatements can arfse trom fraud orerror and are considered matetial if. indiwdualty or in the aggregate, they could reasonably be experted to influence the economic decisK)ns of Lsers taken on the ba515 of these fin£ia statement Irregularitie5, including fraud, are in51ance5 01 non-tompliance wrth law5 and regulations. We design procedures in line wi(h our re5pon5ibilities, outlined abo*, to detett material misstaterrEnts iv re$￿tt of irregularities, indudin8 fraud. The Èxtent to which OUT pr(Kedures are capable of detetting Irregularrties. includin8fraud is dÈtailed below.. Our approach to identifyin8 and a55e59ng the risks of material M￿staternent in re5pert (rf irregulari(ies. induding fraud and non- cornpliance with laws and regulations, was as follows.. the engagement partner ensured that thè engagement team colleLtivdy had thÈ appropriate competence. capabilit and skills to idÈntrfyor recognise norFcompliance wtth ￿p￿1¢able laws and regulations,. we identtfted the laws and regulations applicable tothe tharttythrough discusstons with trustees, and from our knowledge and e¥perEn we focused on specrfic lawsand regulation5 which we COn￿dered may have a direct material effett on the financial statements orthe 0￿rationS of the charity. indudingthe compan￿SAct 2CWJ6. char￿e5 Art 2011, data protection. anti- bribery, employmert and health and safety le￿￿atIOn. we assessed the exient of compliance wrth the law5athl rÈgUlatiU￿ identified above throuth makn.ng enquiries of mana8ÈmÈnt- and Identified laws and regulations were communioted wthin the ￿d[t tÈam re8ulartyand the team ren¥3ir£d alert to instances of norFcompliancethroughout the audit We as5es5ed the susceptibility of the thariws finan(3al statements to material ￿mS$tateMert, including obtaining an understsnding of how fraud might occur. by..

crrizE145ADVIts Nolml OXFORDSHIRE ANDSOUTH NORTHAMPTONSHIRE making ewuiries of management as to where they cO￿dered there wd5 suxeptibilttyto fraud, their kn¢￿edge of actual, suspetted alleged fraud.. con5ideringthe ifiternal c￿tro￿ In place to mitige risks of fraud and noTrcompliarKe with laws and regulations.. and To addressthe risk of fraud throu8h manaBernent bia5 ¢￿err1d￿ of controls, we.. perfornied analytical pro￿dureS to iderrtrfy •yunusu31 or unÈxwed relationshlps.- tested joumal entriesto identrfy unusual trdnsaLtions- 355e5sed vJhet￿r judKements and aswmptions made in deierniining the acc￿nting estimates were indicative of potefitial bias., investigated the ration3Je behind significant or unusual tr4n5Ktions- and In response to the risk of irregularities and nOn<ornplian￿ with laws and rewlat1￿S, we designed procedu￿5 which induded, but were not limited to.. agreeingfinanaal statement disd05uresto underlwng sUPPOrtiT¥ docurllentatl￿- readiryg the mlnutes of meetings of those charged ￿1h govemance: enquirtng of management asto &tual and potential Iitw(on and daims.. There are inherent limitations in our audit procedures described above. removed that laws and regulations are fro financial transactions, the ￿$5 likely it is that we wwld become aware of non<omF4iance. Auditing stsndards also limit the audit procedures required to identify non4ompliance wtth laws and regulaticfis lo enquiry of the trustees and other rnanagernent and the inspection of regulatory and legal coThespondence. if any. Material MISState￿nts thatarise due tofraudctn be haldertodetectthant￿ethatarise from ern)r asthey May 1nvolvedelibe￿te concealment orcdlusion. A further description of our respJnsibilitje5 15 available on the ￿nana31 Reporti￿ Counal's website at.. www.frc_or .uk auditor5res This description forrns part of ouraudttorfs rep)rL Use of our report This report Is made solelyto the charitable companrfs members. as a t￿, in accordance with Chapter 3 of Part 16 of the Companies Att 21X)6. Our audit work has been undertaken so that we might state to rhe charitable companrfs mern￿rs those matters we are r￿Ul￿d to state to them in an auditorfs rep)rt and for ry) other purpose. To the fullest extent permtied by law. we do not accept or assume responsibilityto anyone other than the tharttable company and the charitable companvs membÈrs as a body. for our audit worl forthls report. orforthe opinlons we ha¥e fomied. Katherine Wilke5 FCA (Senior stUtoryA￿[it0r} For and on behalf of Critchley5 Audit LLP, Statutory Audrtor Beaver House 23-38 Hythe Brldge Street Oxford. OXI 2EP Date.. 20 DÈcÈmber 2022

crnzENS ADWCE NORTH OXFORDSHIRE AND SOUTH KIRTHAMPTONSHIRE STATEMEPThOF RNANaAL ACTNMES lindu¢ri￿ I￿<￿￿e and Expenditure Ac(ourt} FOR THEYEARENDED31 MARCH 2022 Notes Unrestricted Oe5i8nated Reslrrcted Funds Funds Funds Cawal Grarts Total 2022 Total 20ZI INCOME AND ENDOWMENrs Incomlng resources from Generated Funds Donation5 & legacie5 IncoTne frorn in¥estments 7.292 655 io,c 1,638 Charitable activities 365.744 705.302 1.071,046 1,047.850 Other Income Total Income and Éndowments EXpEND￿uRE Charitable actiwties 771 701 Totsl Res0￿e5 ExpendÈd LLI 10 711 1064 375 Net Income Tran5fer5 between funds 27 989 199 4C et mcp4ement in funds Reconclllatlon of funds Fund Balances as at l April 2021 147 525 614 585 Fund Balanceszs at 31 Marth 2022 147

aTIZENS ADVKE NORTh OXFORDSHIRE AND SOUTH PKJRThAMFTQNSHIRE BALANlf SHEET FOR THE YEAR ENtE0 31 MARCH 2022 COMPANY NUMBER.. 3842133 Notes 2021 Fixed A59ets Tangible assets 7.119 10,711 Current Assets Debtors- amountsfalling due wrthin one year Cash at bank and in hand io 204,402 47,9EIJ 788.815 675.246 Creditor5 Amounts falling due wthin one year li Net Current Assets Total assets less current liabiltthes 614 585 Income Funds Restritted funds Deslgnated funds Unrestritted funds 89.691 147,525 147,991 147,525 319 069 14 Total Funds 614 $85 TheTrustees acknowledge their responstbiliiyfor complyingwth the requtrementsof the Companies Attwth respettto 3ccountiry8 records and for the p￿paratIOn of the ¥tounts. The accounts were approved and authorised for issue bythe Board of Tnjstees on........................ and signed on its behalf by.. Alan Buchan Chair

cm2ENS ADVI￿ NORTH OXFORD5HIRE AND SOLmi rKIRTHAMPTOPISHIRE CASH FLOWSTATeMEfr FOR THE VEARÉNLEO 31 MARCH X122 2022 2021 Cash PTovided by operatlng activities: Net M0￿ment in funds Purchase of tangible fixed a55ets Depreciation IDecTe35el l increase in trade credttOTS Ilncrewl In trade debtors 27.989 110.6791 14,271 81,988 1156.4421 199,4CQ 11.810 111,0471 115.4401 Net fash wovlded byl Iu5ed Inl operating artt¥ides Increase I (d￿rease) In ¢osh and tash equivalerts in thÈ v Cash and cash equivalents atthe beginning of theyear Cash and cash equtbelents atthe end of theyear 142.8731 627,286 584,413 184,723 442,563 627,286

an2ENS ADVI(E NORTH OXFORD5HIRE AND SOUTH NORTHAMvfoN5HIRE NOTESTO THE FINANCIALSTATEMENTS FOR THEVEARENDED 31 MARCH 2022 AccouKnNG pouaES al Basls of Accouni5n8 These financial statements have been prepared in accordance with Attourrting and Reporting by Charities.. StateTnÈnt of Recommended prartice applicable to charIt￿S preparingtheir a(wunts in accoTdance withthe financial ￿pOrtings￿n￿8rd applicable in the UK and republic of Irelavd IFRS 1021 leffettive l January 20191- (Charit￿S SORP IFRS 10211. the financial reporting standard applKable in the UK and Republicof I￿land IFRS 1021 and Clynpanies Att 2(￿. bl Incoming Resources All monetary donation5 and gTft5 are included iv full ill statement of finantial attsvTbeS when r￿fvable provided that there are no re5tTlCtions irnposed by the donor 85 to the tim1￿ of rÈlated expenditurÈ, in whlch case recognition 15 deferred until the Cond￿On5 have been met Legacies to which the chari(able conyany is entr(Jed are induded in the staternent of finanaal actiMtie5 unless they are incapable of mea5urernent. Gifts-in-kind are accounted for atthe directors. estimate of thevaluetothe chaiitable companyor sale value as fdlows.. gifts of fixed asseis for charr(able use or funds for acquirin8 fixed assets for charitable use are accounted for las restrited funds) immed¢ately on reoipt Intangible income iswdlued and included in incownetothe extentthatft rep￿Sents8o0ds or$eN￿$ whith wouldolheTrw5e be purchased. An equivalent amount 15 charged as eX￿ndItUre. Voluntary help i5 not induded a5 income. Cash cdlected to which the d￿￿table ts)mpany is legally entided but whith has not been re￿i￿ed at the year end 15 Included as income. Donations undergft t￿ether￿th the aS￿ated income tax recoverabte are credltal as Incomewhen the donation5 are receSved. Revenue grants are credited as incoming resour￿ when they are rece¥vable provbded condithjns for re￿Ipt have been complied with unlessthey relate to a specffied f￿tUre period in whKh case theyare deferred. Grants for the purchase of fixed assetsare credited to restricted irKoming resourceswhen recelvable. Depreclat(on on the r1xed assets purchased wtth such 8rants is £harged a8ainst the restricted fufid. Investment income Is reco8nlsed then re￿1¥a￿e. tl Resources Expended Expendrfcure 15 recogni5ed on an accruals basis asa lia￿lIty is incurred. Charitsble ehFenditure cornpri5e5 those costs incurred by the tharity irL the delivery of its aCtiit￿S and seNces for its beneficiaries. It includes both £(￿ts that can be al¢xated direLtiyto gJch athwkne5 and those of an indirert nature necessary to support them. Governantt costs indudethose costs associated with n￿etingthe constitutional and statutory requirements ofthe charity and include the accountancy or audit fee and costs linked to rhe stfategic managerrnt of the charitable ¢otnpany.

n2ENS ADVICE NORTH OXFORDSHIRE ANDSOUTH NORTHAMPTOKSHIRE NOIESTOTHE FINANaALSTATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 IC014TINUEDI dl Tawble Fixed Assets and Delyeciatson Tangible fixed assets are stated at cost less depreoation. Depretsation is provided at rates calajlated towrite off the cost less estimated residual value of eath asset its e¥kErted useful lrfe as fdlows-. Le45ehold propèrtv overthe lease period IIOyear51 Fixtures, frtbnE5 anil equipment 3 year5 5traight-Ilne The ¢apitalisatlon threshold for fixed assets ￿ £SQI Èl Leasing and Hire Purchase Commthients Leases otherthan finance leases are regarded as operatiNA ￿aSeS and the payThents made underthem are charged to the statemert of finanual athvitles on a stratht-line basisoverthe lease tert)L Penslons The pension costs charEed in the year represent the amutnt of contributioffj payablo to the scheme in respEct of the accounting t￿ri￿J. El Fund A¢¢ountinl Restricted fuNls are to be used for specified pJrpLse5 laid down by the doThor. Expeodit4Jre forthose purposes Is charged ttsthe fund. togetherw61h a fair allocatbjn of ovethe8d5 and supwt cost% atthe tru51ee5' disttetlon. capit￿ Grants relate io the New Pfemises Fund. They are an Èxtension of restricted funds and the only movement that 80es through is the depreaation of the a55etsi)n the ba1￿ce sheeL Unrestrirted funds are donations and other incoming rÈs0LtrC￿ reCeI￿d or 8ener*ed for ÈJ(pendtture on the general objectives of the charitable tompanv. Designated funds are unrestricted fund5 %thi¢h have been designated forspecific p￿r￿)SeS bythe tru5tee5. Donatlor 2022 2021 Donations and wfts Investsment IrKome 2022 2021 Inte￿st receivable

CITIZENSAtWlCE NORTh OXFORDSHIRE ANDSOUTH NORTHAMpfoNSHIRE NOTESTO THE FINANCIALSTAVEMENTS FOR THE YEAR ENDED 31 MARal 2022 ICONTINUEDI Income from charltable actlvrtie5 2022 2021 Grants receNable for charrtsble zctivftks Unrestricted Funds Cherwell District Council Other 365,744 251,416 251416 Restricted Funds Beneffts in Place 17,OtK) 7.125 19.737 15.011 35.L 30,(KK) 43.5(K) 36.544 17.581 CA BEIS CA Help to aalm CA Maps CDC Debt & BÈnefit C2sew)rker CDC Hardship Fund CDC Household Support FUTr CDC Winter Support Census Support Clienvs Legal Costs Fund Connectl Project Energy Redress 5¢herne Gamble Aware Kickrtart Prograrnme National Lottery Community Fund PCN Unkworker 35,5 130,QYJ 3.556 2.313 37.308 55,3QJ 7.250 13,549 4,501 23,938 43.515 1s,(M)o 38,398 Petersoweby Public Hea￿h Omfordshire S¢xial Prescribing SeTrice South Northants Council VDS Cherwell VDS Out of County Volunteer Connect 25.LXX) 17,Tr)0 127,092 61,998 97,093 32.118 109,0 62,0(X) 249.939 796 434 Total grants retehrable It is irnportantto note th* the Hardship Fund and Winter &Jpport Grants in 2021 totalling £175,(￿0 ￿re received from the councll and then directly distributed to local people exFerien£ing finanoal hardship due to the IMp￿t of the pandemiL The Household Supportfund was lunds ￿¢￿Ved frorn thecwncli and then direttfydistributed to l(Kal people. fjtizen5 Adwi received an admin fee foradministering this WOT

(MZENS ADVICE NORTH OXFOR05HIRE AND 50UTh NORTTr5AMpfoNsHIRE NOTESTO THE HNANOALSTATEMEpirs FOR THE YEAR ENDED 31 MARCH 2022 IcoMllNUEDI Totsl Resowces Expended 2022 2021 Charitable ActivitiesAd¥ice and inforrnalion Direct Co Staff cost5 Su ort cosis Establishment costs Other cost5 Client payrnent5 Depreciation 577,795 526,536 137,494 43,(M)7 279.202 110,292 49,784 156,844 1051769 Audi( fee Meeting and other go*mance costs 12,456 150 22 Total ReSou￿e$ Expended 8t ur Unrestricted funds Re5trirted funds Capital grams 281.963 771,701 163,345 686,033 Net M¢)vement in Funds 2022 2021 Thls ts skted after ehargln8 Audit fee Depreciat10n Operating lease rent31s- 12.456 14.271 3,965 4,81YJ 11,810 3,231 office eqU1prr￿Tht land and buildings Directovs The total dire¢tors' remuneratlon. induding pension. payableforthe yearwa% £nll12021: £niD. The number of dirertor5 to whom retirement benefits are accrvingunderthe mukiomployer defined benefit pension stheme in respect of qualrfying 5eTrios was nil12021.' nill. No dI￿￿Or$ ￿tre ￿1mbursed any eynse5 in the year12021".

aTIZENS AOVKE NORTH OXFORD5HIRE AND SOUTrE NORTHAMPTONSHIRE NOTESTO THE FINANCIAL STATEMEMrs FOR THE YEAR ENDED 31 MAR(H 2022 ICONnNUEDI Ernphyees 2022 2021 The average number of employees Ifull time equivakntl dwing the ￿lI¢d ¥A Providing advite to mÈmbers of the ptsblic Adrninistration Toral 17 16 Employment Costs Wages 3nd salarie5 Soci31 securityc¢￿ts Other penS￿n costs 521.011 37,614 486,651 21,265 There were no employees whose annual emolumerbts were £fA).CO) or mo￿. The average numberof employees is based on the full time eqLtivalent number. Tangible FvAed Assets Alterations to Leasehold Premtses Flxture5 & Flttlngs Totsl C05t'. l April 2021 Additions At 31 March 2022 122.694 154.741 10,679 165,420 277.435 10,679 288,114 122.694 Depreciarion: l April 2021 Charge forthe year At 31 March 2022 111.983 10.711 122.694 154.741 3,560 158.301 266.724 14,271 280.995 Net BoOkAm￿Jnt'. 31 March 2021 10.711 10,711 31 March 2022 7.119 7.119 10 Debtors 2022 2021 Amounts falllne due wlthin oneyear Trade debtors Sundry debtors Prepayments and accrued income 158.446 18.459 41 47

cmZENSADvI￿ NORTH OXFORDSHIRE ANDSOUTH NORTHAMFTON5HIRE NOTESTO THE FINANCIALSTATEMENTS FOR THEVÉAR ENDED 31 MARCH 2022 IcopmNUEDI 11 Credltors-Amounts falllng due withln oneyear 2022 20ZI Trade Creditors Taxes and social securTty Costs Pension contributions payable Accruals and deferred income Other creditors 12.5 12,666 16,722 111.382 17,302 10.305 3,106 39.409 Deferred intome TÈlate5 to 8r4ntsforthe 2023 rtnancial year W￿re the fund have been rethved ￿fOre the yeareThY. 12 Pen51on Cl￿5 A multi-eTnployer defined benefrt Scheme was in operation during the year. Hawng tsken advi￿ from the scheme actuary. Citizen5 Advice North Oxtordshire and South Northarnptonshire cannot idertrfy its share of the underlying assets and liabilities on a consistent and reasonable basis. The exFerted cost of providing pensions is £alculated periodically by a professionally qualrfied actuary. The operating costsof promding Tetirernent berefrt5 to employees aTe thar8ed to the statement of financial artivities in the year in whith they3re incurred. The charty al￿ operates a defir*d contribution pension scherne Scotttsh ￿dOwS. The costs of promding retirement beneff(sto employees are charged to the ststement of financial arttMties in thÈ year In Kthich theyare inojrred. The pension cost charge for the period repre5enls contribution5 pffjble by charity to the hvo pension schemes and amounted to £19.17012021.. £18.6201. Contributionstotsll¢ng £16.72212021.. £3,106). were payable in creditors.

CMZENSADVICE Nolml OXFORDSHIRE ANO SOUTH NORTHAMPTONSHIRE NOTESTOTHE FINANCLAI STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 ICONYJNUEDI 13 Resirttted Funds The incorrE funds of the charity include restricted f￿d5 ¢omprisitwthe follokning unexpended balances of grants recerved for Specif￿ purposes. Balan￿#$ at I Awil 2011 Incomlng reswyres Resources Capltal expended Grar Transfer Balance as at 31 Marth 2022 New P￿rniSeS Fund Social Prescribing SenAce South Northants Council VC Volunteering Gamble Aware CA Help to aaim VDS Cherwell 10.711 13.228 9.892 17.376 992 8.136 10,714 2.876 27.775 110,7111 iCV3.C60 62.LKKI 12.241 1117,8391 171,8921 129.6171 18,2421 127,8731 1260.6531 4,449 19.737 249.939 Benefits in Prèrtice 12,8761 2,876 Benefits in Pla 17.OXI 147.6511 Iio.LWI VDS Out of County Clienvs Legal Costs Fund Energy Redress Scheme CA BEIS 1,223 9.220 55.309 7.125 15.011 10,443 5.450 149,8591 17.1251 118.0911 A Maps CDC Hardship Fund Census Support Connettl Project CDC Winter Support Ki¢k5t3rt Programrne CDC Debt & Benefft CaSe￿Irker 2.750 11,1791 2.750 1.9&) 37308 11.5591 139.3981 778 28.327 28,327 13,549 124,6741 130.4SOI 110,1461 11,125 4.550 14,854 Peter Soweby CDC Household Support Fund New Premtse5 Fund.. The rnonie5 are to be used to improve the Banbury p￿rnises and have been used for alterations and fittings for our extended premise5. The appeal terminated in 2012-2013financial SEaT, w￿h the13st donation beirig received in June 2013. The balance on the New P￿rniSes Fund at the end ￿ the finantial ￿ar represents the value of the Tangible Fixed Assets on the balan￿ sheet whith v4ill be dep￿cIated overtheirext*¢ted useful lffe. Other Restricted Fund details can befound in the Obiedtve& Aiwts. and Activities sectton crfthe Trustee ReKx)rt. Batance 35 at I Incorni Resource5 C4pital April 2020 resources expended Grants Transfer Balance as at 31 Mat¢h 2021 Now Premises Fund Social Prescribing Serwce South Northants Council 21.421 110.7101 10,711 13,228 9,892 17,376 127.092 61,998 29.E4XI 38,398 43.515 36.544 97.093 1113.8641 I52,IC￿l 112.2241 153,8011 142.5231 128.4081 186.3791 Vcvolunteering PCN knnk Worker Gamble Aware CA Help to Claim VOS Chekwell 15,403 992 8,136 10.714

cm2ENS ADVI(f NORTh OXFORDSHIRE AND Scimi IKIRThAMFfoNSHIRE Benefits in Practice 17.C( 114.1241 k.'Ii.. 2,876 27,77S io.cTh) 1,223 Benefrts in Place VDS Out of Country Client's Legal Costs Fund Ene￿V Redress Scheme CA BEIS 12,2251 122,1181 110,2531 123.9381 143,%K)I 114,5011 142.2SOI 14.7351 12.4111 115.cml 1101,6731 32.118 1.476 23.938 CA MaPS 17.581 45,WK) 3,556 4,9)1 Is.c 130.( 3,080 2,750 11,1791 2,090 CDC Hardship Fund Census Support Connertl Project National Lottery C¢mmunity Fund CDC Winter SuppDrt 28,327 14 Designated Fund5 The income fvnds of the charity Include the following designated fijnds which have been set aside out of by the trusteesfor S￿C[fIC purp¢)ses: unrestricted funds Balances as at l April 2021 Balance as at 31 March 2022 Transfer Staff liabilities- Redundancy Pension reserve 72,525 72,525 147 $25 Balances a5 at l April 2020 Balance as at 31 Marth 2021 Transfer Staff liabiltties- Redundancy Pension reserve 57.715 14.810 72.525

cmzENSADVICE NORTH OXFORDSHIRE ANDSOUTH NORTHAMPTONSHIRE NOTESTO THE nNANCIALSTATEMENTS FOR YEAR ENDED 31 MARCH 2022 ICONnNUEDI 15 Anaty5i$ of Net knets between Fund$ Restricted Funds fvnds fvnd5 Total Jnd balancesat 31 March 2022 are represented TangiNe fixed assets Net current assets 7,119 7.119 635 455 47 642 Unre5trirted funds Designated ds Restricied Furt(L Total Fund balances at 31 Marth 2021 are rweserrted Tangible fixed a55ets Net tur￿nt assets 10,711 10.711 The balance on the New Premises Fund at the end of the finanoal ￿ar Tepresents thevaEue of theTangl￿e Fixed Assets purthased bythe fund on the balantr sheet which will be depreciated overtheir expected usefvl li¥ 16 Commltments under Operatlng Leases As 4t 31 March 2022 the company had annu￿ commrtmerbts under non-carKellabk Operati￿ leases as follows= Land and I￿1￿11ngS Other 2021 2022 2021 Expiry date Within one year 8etween two and five years After five years 16.875 4.250 17 Related Party Transactlons Durfng the yearthere wre no related partytrdn5artiL￿5(2021.. £nill otherthan the direLtor expenses disck)sed in note 7. 18 Cortrol The board of direttors considerthat theyaTethe controlliwg partyof the ¢ompanv. 19 Capftal Commitments At 31 March 2022 captil expenditure corrtrèrted for but not pro?thded intheffiThanoal staternents was £nil12021.. £nill 20 General Information Citizens Advi¢e North Oxfordshire and South Northamptonthire 15 a charity constr(uted as a companyand limtsd guarantee. The charity 15 registered and dom501ed in England. its principal address is 26 Comhill. Market pla￿. Banbury, Oxon, OX16 8PS

cmzENS A0￿￿ NORTh OXFORD5HIRE AND SOUTH NoRTHAM￿oNsH1RE FOR THE YEAR ENDED 31 MARCH 2022 IcopmNUEDI 21 2021 Comparative Ststement of FinanclalArtTvlty Unrestrkted Funds Lksynated Fund5 Restrlcted Funds Capital Grants Totsl 2021 Totsl 2020 INCOME AND ENOOWMEKfs Incomlng resourw from Generated Funds DonatlOn5 & legacies InCOff￿ from investments Charitable actiwties iO,fAX) iO.C¥)O 1.638 1 047 850 26,581 1,036 612 573 1.638 251416 Total Income and ErKlowments 1059 488 EXPENDrruRE Charitable attivities Total Resourre5 Expended 707 083 Net Income Transfers between funds 120,401 110,7101 199,4C4J 166,8931 Net rnovernent in funds I￿,504) 89.810 125,094 199.4 166,8931 Retonclllatlon of funds Fund Balance5 a5 at l April 2020 415 185 Fund Balances asat 31 Trkrch 2021