Company number: 03785437 Charity Number: 1078837 TIRT Start in Salford Report and financial statements For the year ended 31st March 2025 START LIVING WELL Qralfeftrr ,I:'ii"iiig Iniiid-s REACH OUT Your ',OLirney, Your Plon Wellbeing Matters
Message from the Chair of Trustees As Chair of the Board of Trustees, it is a privilege to provide this opening message. I would like to start by offering thanks to all of the staff, volunteers, members, supporters and the local community for their continued support and loyalty in ensuring that START continues to thrive. START is a growing charity. Despite the challenges that we face with the economy, this last year has seen over 5000 people engaged and supported through the work of START, which is testament to the hard work of everyone involved. Inspiring Minds, WINGS, Reach Out, Living Well, Listening Lounge and Wellbeing Matters have all provided dedicated support to the people of Salford, and member insights highlight how START has enhanced their wellbeing and quality of life. START is in a strong financial situation having secured Ihe GM ICB contract for a further 4 years but we continue to review our offer and need lo ensure that we meet the targets set by Commissioners. We continue to upgrade the building which provides a wonderful environment in which to support the people of Salford. There are many highlights of this past year, which include Dennis Baldwin receiving the Mayor's Citizen Award for his work in suicide prevention Launch of the free Nature for Wellbeing Course Review and refresh of the Inspiring Minds programme Overall this has been another successful year and on behalf of the Board of Trustees I pass on sincere thanks to everyone involved in making START such a great organisation to be part of. Neil Withnell Chair
Start in Salford Trustees, Annual Report forthe year ended 31 March 2025 Company number 03785437 Registered in England and Wales Charfty number 1078837 Reglstered office and operatlonal address Brunswick House 62 Broad Street Salford M6 SBZ Trustees Trustees, who are also dlrertors under company law, who served durln8the year and up to the date of this report were as follows: Hannah Beaumont-Laurencia Vincent Cllfford Samantha Cook Paul O'Nelll Neil Wlthnell (reslgned July 2025) {appolnted July 2024) Chair Charity President Bernadette Conlon Senior Management Team Michelle Dennett Hannah Fllnt Lisa Moore Justlne Wallace June Wilcock Chlef Executlve (resigned 0710212025) Development Manager (appointed 0110712024) Operation5 Manager Chief Executlve {appolnted 0710212025) Service Dellvery Manager Bankers Unity Trust Bank Nlne Brlndley Place Blrmin8ham BI 2HB Independent Examlners Hilton-jones tla Communlty Accountancy Servlce Holllnwood BusSness Centre Albert Street Oldham OL8 3QL Audltors TC Group Park House 200 Drake Street Rochdale OL16 IPJ
Start in Salford Tru5tees' Annual Report for the year ended 31st March 2025 Trustees Report The trtsstees of Start In Salford (START) present thelr report and the audited flnancial statements for the year ended 31" March 2025. The trustee< report also Incorporates the directors, report as required by company law. Reference and admlni5trative information set out on page I fonns part of this report. The financial ststements omply with current Statutory requlrements. the memorandum and articles of association and the Statement of Recommended Practlce Accountlng and Reporting by Charltles: SORP applicable to charities preparing their accounts In accordance wlth FRS 102. The trustees review the aims, objectives and activitie5 of the charity each year. This report looks at whai the charity has achieved and the outcomes of its work in the porting period. The trustees report the success of each key activity and the benefits the charity has brought to those groups of people that it is set up to help. The revlew also helps the trustees ensu the charlty's aim4 objectives and actlvitles remalned focused on Its ststed purposes. The trustees have referred to the 8uidance contained In the Charity Commission's Eeneral guidance on public benefft when reviewing the charity's aim5 and objectives and in planning its future activities. In particular, the trustees conssder how planned actlvltles w511 contrlbute to the alms and objectives that have been set. Objectives and activities The Charltys objectives are to pursue any charitable purpose that Improves the health, wellbeing and quallty of Ilfe of people from Salford and the wider North West Region who; are at risk of sufferfng, have suffered or are sufferlng from mental health problems,. are otherwise socially excluded,. In partlcular. but not excluslvely by: the promotion of arts based zctlvlties. arKI restorfng and maintainin8 the Grade11 listed bullding Brunswick House and providlng for its use for the benefit of the people of Salford and the wider North West region. 'STARf ts a charity that has been deliverfng mental health recovery and preventlon programmes in Salford for over 31 years. We use creativity. connection and recovery Intefventions to help improve people's lives. Our services focus on personalised. strengths based approaches to help beneficiaries to bulld confldence. resilience and 5elf*steem. We reconnect and integrate people with their communitie5, providing onward pathways into tralning, employment, volunteerln8 and leisure pursults. All of our proBrammes are directed towards Improving and enhancing the quality of life, health and wellbeing of taet groups within the local comrnunity. In partlcular people at risk of experlenclng mental health difficulties or social isolation. We are passlonate about providing the very best support for the people in our community who we are lucky enou8h to meet through our work." START Is a vibrant organlsation full of people who care about others and this drlves us in our work in Salford and beyond. We successfully collaborate with a number of VCSE and ststutory partners throughout the clty and understand that joint working Is key to successful health and wellbeing outcomes for our community, and we work to encourage this at every level, strivin8 to make our local Nel8hbourhoods better places to Ilve. We deliver servlces from our main studlo base, 8runswi¢k House, whlch houses workshops and studios, a gallery space and a community garden, as well as outreach work wlthin local communlty settlngs. partner organisatlons and our Walkden hub The Make Space, within a local shopping centre.
Start in Salford Trustees, Annual Report for the year ended 31rt March 2025 Our Purpose Uslng creativity, connectlon and recovery interventions to help Improve people's lives Our Vision To deliver excellence in mental health and wellbeing provlsion In Salford, Greater Manchester and beyond through our passlon for human conrtection and a fierce belief in the potentlal of people and communities. Our Mission To improveand enhancethe qualityof life. health and wellbeing of tsrget groups within the communlty, in particularpeopleatriskof experiencing mentalhealth dlfficultles or social isolation. Our Values- the golden thread that runs through all of our work. Creative- we value the potentlal creativity has for improvlng mental health and the power it givesto all of us to thlnk differently and to Innovate Compasslonate - we view the world through a compassion-fcKused lens; we allow ourselves to feel and this helps to drive our mission and impact Collaboratlve - worklng together is at the heart of everythinBwedo:withthe peoplewe support.ourstaff and volunteers and the other organisations we collaboratewith toachlevethe bestoutcomesforour community Commltted-westrivetobethebe5t, toensure people get the best; as individuals and as a company we are commltted to focu5sing onstrengths and tocontinually learnlng and evolving
Start in Salford St Trustees, Annual Report for the year ended 31 March 2025 Achievements and performance The charity's main activities and those we support are described below. All it5 charitable activities focus on improving mental health and wellbeing and are undertaken to further START'S charitable purposes for the public benefit. Our work falls into the following six main programmes: Inspiring Minds This service is for adult5 experiencing poor mental health ranEinE from mild/moderate to more severe and endtsring conditions. The programme consists of weekly studio-based creative workshops to support learning and wellbeinB which aid recovery and increase the connection to the local community. Sessions take place at Brunswick House in Salford. The Inspiring Minds Programme provides weekly creative sessions in a number of mediums. These may include Vlsual Arts Photography Ceramics Horticulture Woodwork Crafts Music Members can attend for up to 12 months on the programme dependent upon individual need and are supported through their recovery journey by a mentor who undertake5 regular reviews via a Personal Development Plan IPDPI. The PDP supports the participant to set wellbeing Eoals as well as plan for the future in terms of pathway5 on from the service. Following the Inspiring Mlnds Programme. participants can continue. where necessary. to be supported in the WINGS group5 (Wellbeing Information & Networking Groups Salford). WINGS offers a programme of activities based on the 5 ways to wellbeing. There is a month-long focus on each of the 5 themes on a rolling programme. with one additional 'consolidation' month. This results in a 6 month, rolling programme, including practical /creative activities, external speakers, discu55ion sessions and Eeneral Social sessions. Participants are encouraged to contribute their ideasto co-produce sessions and take the lead in sharing skills and information where possible. The groups also highliEht other services/programmes in the local area that people may wish to join to promote their wellbeing. ly 5 11'41>s1o Ilellbeillg
Start in Salford Trustees, Annual Report for the year ended 31 March 2025 Reath Out: stsrt to End Suiclde Reach Ou¢. START to End Suicide dellvered a year of powerful impact, deepening our commitment to suicide preventlon throu8h empathy, creatlvity. and community engagement. Our inltlatives directly reached over 10,CX)O Individuals through workshops, event5, and outreach, creatlng meaningful spaces for connettion,.healln& and educatlon. The 'Everyday Mentsl Health Hero, {EMHH) programme empowered 891 people acro Salford to complete suiclde prevention training and publicly commlt to being 'Here to Hear." breaking Stigma and fostering a culture of openne55. Our 'Surviving Sulclde, art-based peer support group for sulclde attempt survlvors saw participants report a 138% Improvement In mental health, with all members saying they felt emotionally safe and connected. Simllarly, our 'Drumming Up Co., samba group achieved a 60% increase in participants, self-rated mental health, slgnlficantly reduclng lonellness and irnproving confidence. Events like our World Suicide Preventlon Day Vl8il united over 200 attendees, with 144 yellow fla85 symbolisinB lives lost turning grief into a call for action and change. Across all our pro8rammes, we've seen measurable increases in awareness, emotional reslllence, and support-seeking behaviours. This yearfs achievements reaffirm that when people are given safe. Inclusive spaces to speaK be heard. and find community* Ilves are not only changed, they are saved. Living Well Salford Salford Llvin8 Well Is a service created In partnership between START. Mlnd in Salford, SIX Degrees & Greater Manchester Mental Health Trust. It Is a multl-agency team, who come together to provide positive. humanistic and safe experlences for those people experienclng poor mental health who do not meet the threshold for community mentsl health services. Living Well focuses on developing new ways for people to access support that: reco8nises people's strengths and potentlal Is designed by people with lived experience, Servi leaders, cllnicians and commisslonets is based in communlty settlngs and Is easy to acce supports people with relationshlps, housln& debt employment and connecting wlth their communities is provlded by communitles. Including the voluntary sector, social enterprlses and statutory seNices The Living Well team is made up of both cllnical and non-clinical 5tsff and Recovery Workers hosted by START are core part of the workforce. The team also Includes peer support workers, occupational theraplsts, social workers, mental health practitloners. a consultant Psychiatrist, psychologlsts, a pharmacist. domestic abuse 5UPPOrt worker and a Wellbelng Matters comrnunity connector. This year the model Is evolvlng as part of the wlder national Community Mental Health transfomatlon process and START are playing a key role in the ongoln8 design and delivery Of the seniice.
Start in Salford Trustees, Annual Report for the year ended 31st March 2025 Wellbelng Matters The Wellbeirt8 Matters programme Is a Voluntsry Community and Social Enterprfse led Initlatlve. dellvered by Salford CVS in partnership with Salford Thlrd Sector Consortium. that focusses on Person and Communlty centred approathes to improving the wellbeing of Salford people. A key element of Wellbeing Matters 15 the communlty connecting / social prescribing pmgramme that connects people referred by health professionals with a non-medical need to local community assets to support their wellbein& Independen and to reduce social Isolation. The programme aims to support people to feel more connected to their communlty, more confident and less socially Isolated by linking them into local groups and services. The goal 15 for people to be better equlpped to manage thelr own health and wellbelng with less reliance on dlnical health and care services. Last year sfART, as an Anchor within Wellbeing Matters hosted 4 Community Connectors. The Wellbeing Matters 'Communlty Connectors, work with people on a 1-2-1 basis over a number of sSIonS to establlsh 'what matters to them, and to then connect them into relevant local non-medlcal wellbeing and social support wlthin thelr neighbourhood to improve thelr wellbelng and decrease social Isolation. This can range from accesslng a community group (dancln& singin& gardenin& cooking): through to sports / physlcal artivlty group: food bank / food club; frlendship group / befriendln8,' takln8 part in volunteerin& mentsl wellbeln8 support; CAB / welfare support; and much more. The Wellbeing Matters programme also supports the development of the VCSE ecosystem that underpins soclal prescriblng through volunteerlng. voluntary action, community actlvltles and Investment. Ustening Lounge In February 2024 Salford's open access VCSE led Listenlng Lounge was launched. START were commlssioned to appoint a VCSE Listenin8 Lounge Service Manager, to work in partnershlp with the Home Based Treatment (HBT) team. HBT lead the existing referral-ba5ed Urgent Care Listenlng Loun8e SeThi. where people in a mental health crisis can attend bookable appointments instead of A&E. The VCSE offer means that Llvlry8 Well VC5E Recovery Workers (also employed by sfART) and Peer Support workers {employed by Mind in Salford) will now be able to offer support during droFFin hours in the same Llstenlng Lounge space a5 the HBT 5eTvlce. No appolntrnent is necessary and the VC5E team can offer advice and one-off interventions for people in a selF- defined mental health crisi5. The VCSE service offers a listening ear and a place to chat, Including the option to talk to Someone with lived experien, as well as referrals to other services. If needed, pathways are In pla to escalate to the HBT team for a clinical mental health assessment and support. Promotion of thls offer wlll be rolled out in a phased approach so that the model can be tested and adapted as needed. befo belnE fijlly open and accessibte to all adult SIdents of Salford. Durin8 2024-2025 the drop-in hours were 1-3pm Monday-Friday and the service was promoted to people who have prevlously accessed support from Llvlng Well or the HBT bookable appolntments. In additlon, people who have the Listenin8 Lounge as part of thelr care plan WFth Community Mental Health Team. the Early Intervention Team or the Mental Health Lialson Team Ibased at hospital), as well as people who call the GMMH helpline and those from 2 of the 5 PCN areas of Salford have been able to access the service. To add to thlsl people who attended due to hearing about the sery5ce throu8h word of mouth have also been provlded with supporL as nobody In crisis would be turned away.
Start in Salford st Trustees, Annual Report for the year ended 31 March 2025 Beneficiaries of our services Durin8 2024 - 2025 START has engaged and supported over 5000 people through our work. These beneficiaries are all from Salford and have accessed one of our 6 main programmes throughout the year. Inspiring Mind5 received 645 referrals into the service from acr055 both Primary and Secondary mental health services and supported 405 people through creative activities. Upon completion of their programme 187 people accessed pathways into further education, employment, volunteering or community groups. WINGS received 70 referrals into the service and delivered 79 group5 throughout the year. Upon completion of the programme 29 people aCsSed pathways into further education, employment, volunteering or leisure pursuits. Reach Out: Start to End Suicide beneficiarles come from some of the most vulnerable and marginalised communities across Salford-individuals living with mental health challenge5, disability, trauma, neurodlvergence, gender dysphoria, bereavement, and social isolation. Over the past year, we have supported hundreds of people through peer-led art groups, drumming sessions, outreach events, and one-to-one engagement. Many reported feeling seen and valued for the first time, with participants in our peer art group expressing a 138 % improvement in mental health and others describing our spaces as "safe, 'healing, and"life- saving. For some, these interventions offered a turning point, from silent suffering to findin9 a voice, from feeling alone to gaining communTty. Survivors of suicide attempts, people bereaved by suicide, and those struggling in silence have all found connection, resilience, and renewed hope through our work. Our impact is not only in I'he statistics, it is in the stories of those who now believe their life matters, and who leave our se55ions feeling stronger, supported, and no longer alone.
Start in Salford 5t Trustee5' Annual Report for the year ended 31 March 2025 Our Living Well Recovery Worker team actioned 4893 appointments across the year, with interventions ranging from a wide list including providing a listening ear and emotional support. helping people to identify personal strengths and goals, anxiety management, 5elf-harm inteNention5, liaising with care provider5, joint working with other professionals and irauma specific sUPPOrt. The Wellbeing Matters programme {for whom START host a 4 x Community Connector) received 4,020 referrals last yearwith 15,468 appointments recorded.The team created 6,230 connections outto support in the community with 76% of all connections to the VCSE sector in Salford. 30% of connections to advice and support offers. 32% of connections to social support activities. 28% of connections to physical activity offers Ilncreased in 2024/5}. 18% of connections to learning, education and employment support Ilncreased in 2024/51. 6% of connections to green activities. 13 community groups received a Wellbeing Matters Community Asset Funding. 10 community network meetings were held in Salford. 35 volunteers were placed in Salford and Manchester. srART THE MAKE SPACE MEN'S GROUP
Start in Salford st Trustees, Annual Report for the year ended 31 March 2025 The VCSE team led by START at the Listening Lounge undertook 63 individual appointments for people presenting in crisis at the drop in, in addition to 1032 crisis interventions during Recovery Worker appointments in the wider community. vTvFYvv • LISTE NINC-• rLOUNGE. L15tenin9 Lrmnj Monitoring Progress START has system5 in place to track the progress and outcome5 of our inteNention5. The Inspiring Minds and WINGS services utilise a bespoke CRM developed by Hanlon Software Solutions. For our services delivered in partnership with others, START have access to GMMH'S PARIS system (Livin8 Welll & Elemental (Wellbeing Matters) which captures all reSeva nt client data including- attendance, interventions and personal achièvements such as distance travelled towards goals since joining each programme. Our fully trained staff continue to collect data using a variety of quantitative and qualitative tools including: Reported- 'member Stories, which tell us the impact of interventions from the service users, perspective, using their own words and insight- see examples below) Observed; staff observations are recorded to capture change and feedback from family is recorded to measure impact from the viewpoint of those closest to the seiCe user. They often see changes which the service user may not recognise immediately themselves. Measured- we use WEMWBS to provi(Je us with an assessment of overall wellbeing and changes in wellbeing over time. The tool is used to provide a baseline and then repeated al intervals to determ ine impact. We also use a bespoke Wellbeing Wheel which measure5 change in 7 domains of life and the Flourish Wheel which visuallyshows the impactof wellbeing goals over time. Monitored- session registers provide quantitative data to determine number5 participatin8.
Start in Salford Trustees, Annual Report for the year ended 31 March 2025 io Member Inslght "l arrfved ot STAR Thavlng suffered o severe mentol breakdown. It wos hard otAlrst bottling depression ond low confidence ond wonderlng how creatlve classes could help me. The classes helped me to have Idet7s ogoin ondmy broin wasfteling like mefor thefirst tlme since everything begon to change. My time atSTARfhos reolly made o dIfferen to my lifr. It tegches you lessons that are usefvlfor onyone trylng to moveforword in lifv-" Ihen I begon GtSTARfi was shy ond emborrossed but with the support ofSTARfi begon to relox ond monage Stress better. After uftw weeks of ottending i begon to see chonges ondchallenged myself to overcome borriers, started to be klnd to myself ond reduced the pressure Iput on myse¥.,..... Ifound myself." . When Ifitst orriyed atSTAR Tl was o nervous wreck very on0$ ond even struggling to get out of bed, let Clone get to a class, well look at me nowl STARfhas been absolutely cruclol In me becomlng better ond monoging my mentolhealth. The closses are brilllontfvrleornlng new skills but alsofor o lovelysoclolexperience. I hLwe mode some lovelyfrlends andfeelblessed to hove been welcomed by staff, volunteers and otherservice users. I wouldnot trade this experlencefor onythlng else, 100% Ilfr chonglng. I con't recommend it enough" -1 don't normally talk but Ifeelso comfvrtoble in the group i couldn'tstop- -As soon os I was shown oround STARfi exclted by the array of closses ondposslbilitles that attendlng moy brlng. Slnce being otSTARTI have grown In confidence ondself esteem andfvund new interests I wish to develop further. l om proud of all that I have achleved. Thonkyouforpmvidlng a spocefvrmindfulness. calm and creotlvity" 1Vhen llned5rARrrny lifr w05 upslde down, inside out ond onfire. Istruggled toflnd ony joy in my Ilfr. I now moke tlmeformindfvl, creotive pursuits whereos nothlng SeeMedp1b1e before.-
li Sta rt in Salford st Trustees, Annual Report for the year ended 31 March 2025 Financial review In a year marked by economic uncertainty. shift5ng workforce dynamics and rislng salary pressures driven by the ongolng cost of Ilving challenges, we have remalned focused and resilient. Throu8h di5clplined fjnancial management and the unwaverlng support of our funders, we have successfully increased our income, expandlng the reach and deepening the Impact of our slx core programmes, ensuring that we contlnue to meet the evolvlng needs of those we serve. The charitVs turnover Increased In the twelve-month period to £176.162 {2024: £1,408,957}. Thls vS predominantly achieved through the delivery of servlce contracts (£1,125,761) and grant funded projects 1£354.837) with the remaining Income received from sessions and servlces (£35,934). donations {£31,693), trading activities (£15,793} and bank Interest {£12,144). Whilst seNice contracts remalned the primary source of income in 2024125, accounting for 71.4% of total revenue12023124: 76.6%I. the charity contlnued to advance its strategy of broadening Income streams to support lon8-term sustalnability. In the year, our seNlce contrncts were delivered for GM ICB whilst Brant funding was Benerou51y provlded by the followlng organlsatlons: Bupa Foundatlon (£10,9441£8,263 deferred untll 2025n6>) GM Integrated Care1£24,506) Lottery Communlty Fund (£19,975) New Maker Yards Communlty Fund {£lO,000) NHS England1£47,138) Salford CVS {£183,538) Screwfix Foundation (£5,000) Wolfson Foundatlon (£67.000) The Trustee5sincerely thank our generous supporters- induding 8overnment agencles, community grant or8anlsation5, and Indlvldual donors whose unwavering commitment and contrlbutions make our work posslble. We are truly grateful for their continued partnershlp and belief in our m555ion. This past year, START has been profoundly moved by the donatlons we have received. both big and small, whlch have not only strengthened our abllity to carry out our mlssion, but have also seNed as a powerfvl affirniatlon of the trust belief and hope our donors place In our work. Thelr generoslty inspires us every day and fuels our commitment to creating lasting Impact. We would like to extend our heartfelt thanks to all of our donors and 8Ne speclal mentlon to the substantial donations received from . Salford Ceremonial Mayor's Charity Appeal (£14,808) and Salford Independent Beer Festlval (£14.250) At the end of the 2024125 financial year, the charity remained in a strong financial position, wlth total reserves of £823,367 {2024: £724,329). Of thls, £3268 were held as restrlcted funds and £790,499 as unrestricted funds. The charitys tangible fixed assets. represented by the net book value of its freehold property• Brunswick House, stood at £233,785 as at the balance sheet date. After accounting for funds invested In tangible fixed assets and deslgnated reserves. in line wlth the charlt¢s reserves pollw, the free reserves available at year-end were £455.714.
Start In Salford Trustees, Annual Report for the year ended 31 March 2025 12 st Golng Concern The trustees conslder that there are no materlal uncertalntles about the charlty's ablllty to contlnue as a 80ing concern and there are no key judgments which the trustees have made which have a sl8nificant effect on the accounts. The trustees do not consider that there are any sour$ of estlmatlon uncertainty at the reporting date that have a sisnlficant risk of causing a materlal adjustment to the carrying amount of assets and Ilabillties wlthin the next reportin8 period. Investment Pollcy The charlty allocate5 the majority of its fvnds to short-term expenses. Any surplu5, which Is not Immediately required for da*tO-day operational needs, is placed In an instant access deposit account at Unity Trust Bank. This arrangement offers the flexlbillty to withdraw funds as needed whilst optimlsin8 the retum on the cash asset. Reserves Policy The TrlteeS periodically revlew the reserves policy of the charlty and in recent years have moved towards a more risk based pollcyi tsking into conslderatlon the main rlsks to the or8anisatlon. The Trustees have estab15shed a policy whereby desi8nated reserves- from within unrestricted funds- are set aslde to cover redundancy provlslon In the event of unfavourable or unexpected clrcumstances, such as a sudden loss of funding. In addition, the Charity aims to hold 8eneral reserves whlch equate to a mlnlmum of three months of charftsble expendlture. In deciding the level of both designated reserves and general provision, the trustees have taken into consideration what the charItS exposure would be to redundancy and/or restructure costs if the organlsation's business model needed to change rapidly to ensure future sustalnabillty. ReseNes are needed to meet the workln8 capltal requlrements of the charity. As part of the board's quarterly review the trustees are provlded wlth financial management Informatlon which includes turnover and wst analysis, budget vs actual anatysls and financlal actlvities reports for the year to date. Thls rolling review of year-to-date results enables the trustees and the Senior Mana8ement Team to consider the restrlrted, deslgnated and free reserves wlth a view to detenninlng their sufficiency and the impart of the forecast results on reserve5 held. The trustees conslder that this pollcy will ensure the provtsion of sufficient funds to enable the charity to respond to the rapldly changing environment and ensure that the dellvery of the charity's actlvities, a5 well as its governance and support Costs, are covered.
13 Start in Salford Trustees, Annual Report for the year ended 31st March 2025 Plans for the future As we reflect on the progress made over the past year, we rematn focused on bullding a healthier. more equitable future for our communitles. Our upcoming priorities align closely with our mission and the evolving needs of those we serve. Key areas of focus for the year ahead include: l. Expandlng Health Equity Initiatlves We will continue to address the root causes of health disparitles by investing in community-ba5ed programrnes. strengthening partnerships with local organi5atlons and usin8 data to gulde more equltable resource allocatlon. 2. Positioning Ourselves as a GM Llve Well space We will activeFy pursue the opportunity to become a designated GM Live Well space - a vitsl part of Greater Manchesterfs Integrated support system connecting residents with trusted health. wellbeing and community serv15 across Salford. This opportunity align5 closely with our vision of maklng everyday supoort accessible and meaningful at the neighbourhood level. Through this initiatlve, we plan to: Strengthen Integration with statutory services and voluntary sector partners to ensure °everyday supporv Is visible, coordinated and available in every community. Develop targeted content and pathways that address core lffe areas such as health, financial wellbein employment, housin& dlgltsl incluslon and socSal connection. Oelbver focused outreach and engagement to reach underserved and excluded groups, Smproving awareness, trust and access to support available under one roof. 3. Bulldlng a Sustsinable Workforce To support the delfvery of our ambitlous agenda, we will Invest in workforce development, with a focus on succession plannlng and bulldlng skills for a changlng health and care landscape. 4. Embeddlng Communlty Voice We wlll continue embedding community insights into plannlng and decision-maktng through particlpatory models and ongoing engagement with residents. ensurlng services reflert lived experiences and local priorities. Related parties stsrt in Salford (STARn is an independent charity with no subsidiaries. Relationships with other organisations START dellvers contracts for and works in partnership with a number of external or8anisations in order to achieve our charity obSectNes. These Include Greater Manchester Integrated Care system, Gfeater Manchester Mental Health Trust Salford Primary Care Networks, Salford City Council and many from the Voluntary, Community, Soclal Enterprfse Sector including Salford CVS, Mlnd in Salford, SIX De8rees Social Enterprise. Salford Loaves & Flshes, Healthwatch Salford, Soclal Adventures and Society Inc.
Start in Salford Trustees, Annual Report for the year ended 31 March 2025 Structure, governance and management 14 Company ststus The or8anisation Is a private company limited by guarantee. The company was Incorporated in England and Wales on 91h June 1999 and re815tered as a charity on 11 January 2000. The compary was e5tabllshed under a memorandum of associatlon whlch establlshed the objects and powers of the charftable company and Is governed under its articles of a5soclation. Any potentlal amendment5 whlch may need to be made are consldered and recorded In the board minutes. Trustees of the charlty guarantee to contribute an amount not exceeding £1 to the assets of the charity In the event of wlnding up. The total number of such guarantees at 31 March 2025 was 5 (2024: 4}. The trustees are members of the charity but this entltles them only to voting rights. The trustees have no beneficial interest in the charity. All trusteesgive thelrtlme voluntarlly and receive no beneffts from the charlty. Any expenses reclaimed frorn the charlty are set out In note 2 to the accounts. Organlsational structure The board of trustees are accountable for the governance of the organi5ation and have ultimate responslbility for the strate8lc management and direction of the charity whkh Is revlewed on a quarterly basls at board meetin8S. A scheme of delegation remains In place and the day to day strateglc. operatlonal and flnanclal responslbility rests with the Chlef Executive who, together with the Chair of trustees, form the Senior Leadership Team (SLT). The SLT meet monthly to dlscuss operatlonal strdtegy. Prior to each quarterly board meeting, reF)orts a prepared by the Senior Management Team coverlng thelr respectlve areas of responsSbillty. Reports are recefved by trustees in advance so that we are In a posltlon, durlng the meetin& to discuss matters arlsln8 and request follow up actlons. These meetlngs are recorded and minirte5 are held on file. The Senior Management Team meet monthly to review financial reportlng and operational strategy to ensure they are able to react swlftly to rapidly changing situations and fundlng availabillty. Staff team meetlnBS are held weekly to ensure that all staff have Input Into developments and to enable effective communicatlon. In Beneral terms, Serv1 users are represented at all levels wlthln the or8anlsatlDn. Thls ensures that all declslons are understood by the servlce users whilst also ensuring that thelr needs and requirements are understood and met whenever and wherever possible.
15 Start in Salford st Trustees, Annual Report for the year ended 31 March 2025 Recruitment and appointment of trustees Annually, the board assesses the necessity of actively seeking new trustees. Furthermore, If any trustees declare thelr Intention to step down during the year. the board evaluates whether It is essential to recruit new trustee5 to maintain the board's overall skill set at an appropriate level. The trustee recrultment processes are revlewed regularly and several methods are used In the recruitment of new trustees. Ex-seNice user members and volunteers are recrulted by applyln8 Internally. Other trustees are recruited from local business and professional organlsations. Appllcatlons are submltted and Inltially vetted by the Chair of trustees and the Charity President. Suitable applicants are invited to an initial rneetingllnterview to dlscuss the charity in general as well as what IS experted of a trustee. If appropriate, appllcants are invlted to observe at the next board meetlng after whlch the exlsting trustees vote on whether to approve their appllcation. This system ensures the board has the rlght balance of skills and knowledge which enables first class governance of the organisation. New trustees are fom)ally voted on to the board at the beginning of the first board meeting they attend followlng the observation meeting. JoSnin8 the board Is subject to receipt of satlsfactory references and a basic DBS beln8 obtalned. New trustees must be in recelpt of a basic DBS rtIfICate before attendln8 the next board meetlng. Continued membership of the board is contingent on completin8 all mandatory safeguarding training wlthin 3 months and all other mandatory training withln 6 months. Inductlon and tralnlnE of trustees The trustee Inductlon process is reviewed re8ularty. New trustees are provided wlth a comprehensive Induction pack which briefs them on their legal obllgations under charfty and company law, explalns the processes of the charity, provides information on how to arran8e the mandatory training and outlines the conduct expected of tntstees. New trustees are required to arran8e meetings wlth each member of the Senlor Management Team in order to support thelr understanding of the specific role individual managers have withln the organlsation. They are also Invited to attend a live session run by one of our service delivery team and to meet our members, The Charity Presldent is responsible for ensuring new trustees complete the inductlon process and undertake a skills review to identify any additional tralnlng needs. The new trustee then rneets wfth the Charlty President prior to the next board Meeting to finallse and s18n off thelr induction. Staff development STARfs Chief Executive has responsibility for overseeing the professional development of the Senior Management Team. In turn. each Senior Manager is responsible for the development of stsff within thelr respectlve departments and for escalatin8 any significant development needs to the Chlef Executive to ensure approprlate budget provisions can be considered and agreed. Stsff have access to further training OPPOrtunlties through the GM Skllls Map. This platform offer5 a wSde range of courses. from fu15y funded to part-funded and commercial options. Staff are encouraged to explore the website to find specific courses of interest and a trainin8 budget is available to support particlpation in these courses. A 'Development Ubraty. located at Brunswick House is avallable to all staff. The library is stocked with books on leadership, management and other topics of interest. Books can be borrowed at any time and for a5 long as needed.
Start in Salford Trustees, Annual Report forthe year ended 31 March 2025 16 Remuneration policy for key management personnel The overall policy on remuneratlon within STAKf Is as follows: Trustees are voluntary and not remunerated. Out-of-pocket expenses paid to trustees are shown as part of the Financial Statements in note 2. Pay scales have been developed by the Senior Leadership Team and set out the salary bands for all staff from junior administrator to executive manager. Each role and corresponding salary band has been bench marked against similar roles across the VCSE sector both locally and nationally and reflects the level of responsibility and experie[ expected. Any salary increases proposed reflect the need to retain key staff. Increases are recommended by the Chief Executlve and are ujtimatety determlned by the board of trustees. The board of trustees determlnes the Salary packa8e for the Chlef Executive. START contlnually reviews Staff benefits and in 2022 Increased the empk>yer contributlon to the company pension scheme to 8% per annum, as a temporary measure In response to the cost of living challenges. This benefit was VieWed at the end of thi5 financial year and reverted to 5% employer contribution with effect from 1st April 2025. START also offer an employee asslstance programme (EAP) run via Peninsula. whlch is an addltlonal Health and Wellbeing package for all employee5 as well as an Interest free employee laan scheme. Risk management We contlnue to face a challenging financlal environment where there is increaslng difficulty In bridging the gap between rtsing demand for ourservI5 and our ability to achieve full cost recovery. whlch is vital to the health and SU5tsinability of the charity- The Senior Management Team have developed a network of contacts. including commissioners and principals at several external organlsations, so that we can continue to work in partnership in the delivery of serv1$ across Salford. The risk management process continues to be employed. A Risk Register is maintalned detailing the Major financial and other risks we face as a charity and the system5 and processes in place to mitigate these risks. Identified risks are graded a8alnst their Ilkelihood and impact. New risks identified are dlscussed monthly by the Senior Management Team who. where QUired, Implement procedures designed to minimise or manage any potential impact on the charity Should those rf5ks materlali5e. At the date of thls report there were 22 identified risks recorded on the Risk Register. Management of rosk is a standlng agenda item at board meetln8s and the Risk Register is reviewed by the trustees on a quarterly basis. The addition of any newly Identified risks are proposed by the Senlor Management Team and agreed by the trustees where consldered approprlate. The trustees are satisfied that Systems are In place to mitigate thelr exposure to major rlsk.
17 Start in Salford Trustees, Annual Report for the year ended 31st March 2025 Statement of responsibilities of the trustees The trustees (who are also director5 Of Start In Salford for the purposes of company lawl are responsible for preparlng the trustees. annual report and the financial statements in accordance wlth applicable law and Unlted fingdom Accountln8 Standards (Unltsd Kingdom Generally Atpted Accounting Practlce). Company law requlres the trustees to prepare financial statements for each flnancial year which give a true and fair view of the state of affalrs of the charitable company and of the incoming resources and application of resources, Includln8 the Income and expendlture, of the charltable company for that perlod. In preparlng ihese financlal statements, the trustees are required to: Select suitable accounting policies and then appty them consistently Observe the methods and principles in the Charities SORP Make Judgements and estimates that are reasonable and prudent State whether applicable UK Accounting Standards and statements of recommended practlce have been followed, subject to any material departures dlsclosed and explalned in the financial statements Prepare the financlal Statements on the going concem basis unless it is in3pproprlate to presume that the charity will contlnue in operation The trustees are responsible for keeplng proper accountin8 records that disclose with reasonable accuracy at any time the financlal posltion of the charitable company and enable them to ensure that the financlal statements compty wlth the Companies Act 2006. They are also responslble for safeguarding the assets of the charitable company and hence for tsking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the trustees are aware: There is no relevant audlt Information of whlch the charitable companvs audltor5 are unaware The trustees have taken all steps that they ou8ht to have taken to rnake themselve5 aware of any relevant audit information and to establish that the auditors are aware of that information The trustees are responsible for the maintenance and Integrity of the corporate and financial Informatlon Included on the ¢harStable company's webslte. Legislation in the United Kingdom governing the preparation and dissemination of financlal statements May dlffer from legislatlon In other 5urisdictions. Audltors TC Group were appointed as the charitable company's audltors durlng the year. This report has been prepared in accordance wlth the provlsions applicable to companles, Subject to the small companies, re8ime of the Companles Act 2006. The trustee< annual report has been approved by the trustees on 8th August 2025 and signed on thelr behalf by Trustee
REPORT OF THE INDEPENDEKf AUDITORS TO THE TRUSTEES OF
STARTJN SALFORD
We bav¢ wMli¢ed th¢ fmaa¢ial thtemeuts of Stsrt in Salft¥rd (the khtritdkle ¢ompaDy? for the yr ended 31 M2rth 2025 which
eompris¢ the Stsiem¢nt of Flnan¢iAI Activities, th¢ Balance Shee( the Cath Flow Stst¢meDt ond to the finIla1 gtstements.
• summary of si8Dificallt 8ccoiintin8 ptsli¢ie8. Th¢ r¢portsns frnnKwotk thllt Iw be¢n •pplicd in theirprep•Trtion
Is •pplicable law United Kingdom A¢mtin8 Stsndards (Unid Wom (lenerkl]y A(w>tcd AGcouMin8 Praaice).
. 81ve and fair view ofthe 518¢e of the dwitable companyl at 31 M•t¢h 2025 •lld otiL5 RSOUtvs
4¥lltIon of resovtc4 induding its incom¢and exprnditwfy fortheyarthen zllded;
. have b¢¢nPrepaT in aceordance with the requirenwits orth¢ CompaDM A¢t 20Q&
Bath foropl4h)D
We Muducted our ovdit in nOrdan with Int¢matioDal Si•ndards OD Aryliting IUK) OSAS (tJK)) and appllcabk law. (kr
sponsli jilities utyler those stwdards are fijrther desctibed in the Audikn5' TrspoDsiiljts¢s for th¢ audit of the fin1&1 stattnitsts
ieclion ofi)ur reporL We are indty¢ndent of th¢ charitsbh comppny ID accord with the ethiral rcquiremtsts thit are tel¢vDt
11¢ of the finAnci&l sthtements ill th¢ UK inchID8 the FRCS Ethicol Siandard. aDd have fvlfilled our other ethical
41iiropriaée topDvlde a basil for Ouropinn.
Concluiloni relatlnE ts golng eolltern
Jn allditing the i1ti8ncial slatemeDts, w¢ have 1¢hIed th¢ of the goin8 of accountlng in the
pryiBlion ofthe fmart¢ia] thtem¢nts li appropllth.
Based on the woth we hav¢ thrnied, we have not Identifi any mllier1 uncthaintia relating lo ¢vents or ¢ondition5 thIL
dtvithdlyor eollectivety. m•y ¢t $18nifi¢8nt doubt on the chOTltable¢onyn ability to as a 80iD8 eon¢ern for a period
of llt le&8t ¢welv¢ months when the fuJaa¢A#l Jlalwnents•ro wthprised for
Ollr revn•IllI1cB attd the rwongiljilities of the with rB5pe¢t ts going ¢on¢ern •r¢ drib¢d in th¢ rnlBYant se¢tionJ of thii
O¢ber thformdoD
The trust ore r#4b1e for the other Inromi10n. The other infomtion ¢omprises th£ infOrntiOn in¢lud¢d in the Annual
R¢po¢ )ther than the tknancial itht¢mcuts attd our Rwrt of the Indq)ethtAuditors there•)ll.
Our opillion on the finan¢laI 8totoments does ¢ov¢r the other knfornti0n exryt to the extent otherwi¥e expliciily 8tat¢d in
oiirteprt we do ttot Lxprem any of 088uran¢e wi1$) the
In nn¢¢thIn wlth our a11¢ ofthe fman¢tsl ilatMn¢nl4 rwonslbility is to md the oth¢r inftirmation 8nd. in doln8 wllsld¢r
whrthtt the other inf0mtion IJ mal¢Tlally in¢onsisnl the fiMn¢ial stat¢m or our knowled8¢ obtsine41 In the audlt or
othetwis¢ llpp¢us to be maleriAUy misstated, If we identify llwtffi81 in¢onsisteD¢iK or #ppat¢nt JnHt4rial nwtameDts we are
rquiThl * ddermine whether this giv ri8¢ to A nknial mi99tstcmerf io the finan¢iat stst£ments thcmlthes. 1£ b&qed oll iiie wo
w¢ knve pErfonllrf we conclud¢ tha¢ there is a er181 of this other Infor0 we are required to r¢t thit facL
We hfive nothlng to Teport ITh this re8ard.
Matttt8 •n whlfb wt Are requlred to rnport by Èxteprfon
We have nothiD8 to rwrt ltt of the followlng matt¢rs wlue the Chariti
REPORT OF THE INDEPENDENT AiIDITORS TO THE TRusfEL8 OF 0 respoDilblllde8 for the audlt ofthe fmaneknl W¢ hAv• bwi appoinied 88 auditrjrn under S¢rtioTh 144 of the Chrth¢s Art 2011 an41 t in ¥cordan¢e wlth th¢ A¢i &Jd relevant r¢8ul4tion$ made orh•ving effect thr¢under. Our objectives ar8 to obtsin rea50llabk aSsurnn about the finoncial #tswn¢nts u a whole are fr¢¢ from matuigl mi5slal¢men( wbether due to frd or effor, to isw¢ a R¢t of the IndePent Audltors that includes OUT OPiOiOn. Reasonable WU[aD is & bigb level of as5urn. bu¢ is not a gumtstee that u audit tonthi¢ted in arrordaace with ISAS (UK) v1 always detect a mHt¢rial tni5st4t¢ment when it exists. Kisstatemenls Lyn aTi8¢ from fiaud or error and Ar¢ Considered maluial if. iDdividually or iu th¢ they ¢ould reasollabty b¢ apecled to int]utt the ei¥xomic dxtsions of usern takn on the bASi8 of these th181 staiemuts. Our gpprnaclk to id¢ntifyiDB 8nd gswiag the rlsks of Materi Mimellt in r¢8pc¢t of i•Sl2T1¢S. includln8 ftAud and non4ompli8llccwith and Ulatio]4 a5 fullow9: -the psrther ensuffd that the enga8em¢nt lkCtiVelY had tbe appmpmte competence, capabilities •nd skill8 ¢0 identify orrecogni$e non40nlIcc vAth applicable laws reBullltions' -we identifid the jaw5 It TegulatiorLS applieBble to the eompw thyr8 di8¢YSSiODS Witb dlre¢toTh 4nd oth¢r ffjana8ane4ki I1 . (sl on wific liws and regul&tiODS which we ¢Id¢d nwy have a diTrct nwler1 ¢ff¢rt on the fiDlln¢ial Btaletuents orthe op¢y#tion& of the clwity. TncludiDg the Charities A¢t 201 l•nd Conyll¢8 Aet2006 and .w¢ assessed the extent of eompmallce with the IAWS and T•8ytil3 Idffjtified Above through mthns onqutrle8 of ond InspwtiD8 legal wrrespondellce wh¢re nec¢w> noTrconwliance the audit. W¢ 998eued the w¢¢ptlbility of the ¢har£ty8 fin•n¢lal SteMe to mAt¢Ti81 Missthl 7ndudinB obt43ning An •ndcrstandiDg of .meking ¢nquiiie8 of mllnag¢rttellt u to te * ¢OnSk the was 8uxeptsbility to 6aud, t7 knowlEd8e Trf aduaL swp#t¢d and leged fi3ud and 40Midem8 th¢ inwThl controls in Pl * M$81e risks of frDvdADd non4tsmplifyftce with Itwk al r¢gul4laons. To 8ddr¢ssth¢ riskof frnud throu8b manaBementbiw and ovmid¢ of ¢QDtroI4 W&. erfomwl an8lyti¢d pro¢edure&to idmtify any wiuwol orwiexpd y¢l#tionthip8i .inv#tiytrd the rn111e behind AigDificHnt 0rUnu8 Iti0T In re8ponse to th¢ ri8k of irtggu]8rities aiKI noD4ollwlianc¢ with ITh5 aod re8u110ll we d&qiBned pedUr which in¢la but wmnot limityd ttr. nqry of mallagernt to alldpoteDtipi titiwiott andc]Hill. and Th¢re are Ènherent limitstions in our audit prDcethwes de8ced abov& The more r¢moved th2t law8 and regul&tionÉ arè fn)m financi tr3810n8, the less IfKely it 13 th¢t we would become of non40mplian¢e. Alldlti &t#ndord8 also limit the proc¢dwa yeTed to identify non40mpliance wlth lfiws thd regul•tiow to Onlry of the dire¢t¢rn and other atsd th¢ inBpe(4ion of wthtory •ttd le£ ¢orrewdenco, if any. Moterial miwtstements that aTi8e du¢ to fmd can be hwdtr to dr¢eet thoic thai gr1 from uror ths thry nxy invo]ve der•I8 n¢¢alment or ¢ollusion. Pas¢ 19
REPORT OF THE INDEPENDENT AUDrroRS TO THE TRUSTEES OF srART IN SALFORD A fufflr desuiptson of iupoMlbiliti¢s for the audit of the rthala1 Is lOted ots th¢ Fina11 Reptytill8 Council w4bsi #t wWwSrC•okliUdIIoI$rtjpoibIlItle This d¢s¢riptioo forn part ofourReport ofth¢ IndoFn&t Audito illl¢ of otsr roort Thi$ T¢rt 18 solely to the charitsble coinp4nJts Iruiw J a body, In 8¢coth wlth Part 4 of thè Choriiie8 (A¢¢ounts Rwts) Re8ulatw 200& Our 8udit wwk h&8 that w¢ mi8h¢ slate lo the cbarilable mPany'1 Inthes tho mott¢rs we are r4uired ¢0 stÈt¢ to them in report and fornrj otherpurpost. To the fvllest extentpenDitt¢d by law. we do owatsditworl hr this repoT4 or fortheopiniom we b¢ fonn¢d. Eti8ibk to¢t •uditorio tcrnu ofstttion 1212 orth¢ Compati1¢¥ Ac120Q6 200DAk• Street Ro¢hdale OL16 IPJ
St•rtTo5aWord Totsl FUNIB T•klVuprf# Y•aTErKlqd Il••trf¢tsd 31 yrRd•d 11 Fund• 101h JJ24 p) ?1,BB3 1.19Q.076 240 12.141 51.693 1.607,776 24,550 144 7&162 317.700 1.361.979 11M49 (01 317.7fp) 31UZ7 L477.324 27 164 L36B,7fj1 94Jfj5 43 {161 94.165 4M73 Tfldfundi knyhttapwd T•ialfjJndBMTrl•d forna {181 116 27,95S 32,868 724.329 823.367 Tr08lalarMntoffinandÉl endlomu lh¢ 5wr. Inc*94r4d Th•rbth• on pagoD24to36ftym
T•tsl Fynd• Y¥rEftdgd V•mtsktsd Il••trlEtsd 31 March YevETrdqdJl Alpveh 2013 Fth•rD•illif8 p) (4) 23239 1.J81,979 11M4 12.090 57 17@13 1203.040 1#12 250.61 11 11090 Total 316257 EYp•ndknon: T•t41 1079.478 289.283 w 761 1232J55 40,1 I19 ,649 4a196 TolalhtriwhtfopM8td 8) 637m4 47 27.9 231
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Start In*lford S•fCmhFlforthoY•IT0hthJl1IWCh 2126 Y0Vend Y•&rEThl 038 40.196 (R1441 P4AJ31 IIIOBOJ 2S.18S 59.367 11144 12. 110161 P1.164 •51027 084190 Cmh •nd ¢4ulnloTh1•¢orthd fm
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