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|Unique|**'**<br> client|**• −• •**<br>**,**<br>**.**<br> numbers|**.4**<br>**−,2020/21 **|**. **|**,:**||**, **|**,t**|**',**|**−;**|**, 2019/2t) '**|**'**|
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|(people|using|the service one|2,382||||||||2,761||
|or more|times in the year)||||||||||||
|Issues|||9,073||||||||9,469||
|4<br>' tfr.|,<br>'|sv<br>**:Client visits,**<br>p h o n e calls,<br>**eritails and**|**' Non−client,**<br>**;**<br>**phone calls**<br>**emails and,.**<br>**".:**<br>**'•**<br>**,"**<br>**Total,**|||**−'**<br>**2**<br>F.||**. .**<br>....:,|||||
|||**letters:,:−.•,**|**letters ,**||||||||||
|Totals||12,027|3,987||16,014||||||||





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|**EthOic•prigirl.Groupin**|**EthOic•prigirl.Groupin**|**EthOic•prigirl.Groupin**|**EthOic•prigirl.Groupin**||**. **|**..:,.''' '` **|**..:,.''' '` **|**..:,.''' '` **|**"", '**|**2021/21,**|**•**|**,2019/20,**|
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|Whitel.<br>,<br>.|'|"<br>.|•|||v,|,'||•.|92.5||94.0|
|Mixed Rac|||•<br>_'_<br>'|||−'||,_'_|"|1.7||1.5|
|||,||_/_||||_<_|||||
|Asian or Asian|||BritishV|||||"., •||2.8||1.7|
|Black or Black|||British||;|fl|,−.<br>'|||1.7||1.8|
|Other|'|||,||||||1.3||1.0|
||.|||||,|||||||
||||_||||||||||
|Total||||||||||100.00%||100.0%|
||..||,||||||||||





|**Age profile group**||**2020/21**|**2019/20**|
|---|---|---|---|
|0−14||1.5%|1.0%|
|15<br>24||5.5%|5.1%|
|25 — 34||16.8%|15.8%|
|35 — 49||26.6%|27.5%|
|50−64||29.0%|27.3%|
|65−74||10.2%|12.1%|
|75 **−**84|• •|6.2%|7.1%|
|85+||4.2%|4.1%|
|Total'.||100.0%|100.00%|



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||**Notes**|**Unrestricted**|**Restricted**|**Total**|**_Total funds_**|
|---|---|---|---|---|---|
|||**funds**|**funds**||**_2020_**|
|||f|f|f|f|
|**Income**||||||
|Donations and legacies||6,013||6,013|_3,968_|
|Income from investments||223|−|223|_1,046_|
|Income from charitable||||||
|activities|3|204,324|157,776|362,100|_256,977_|
|Other income|||||_50_|
|**Total income**||210,560|157,776|368,336|_262,041_|
|Expenditure on raising funds||||||
|Expenditure on charitable||||||
|activities|4|176,742|155,165|331,907|_266,000_|
|**Total Expenditure**||176,742|155,165|331,907|_266,000_|
|**Net income/(deficit)**||33,818|2,611|36,429|(3,959)|
|**Transfers**||(12,256)|12,256|||
|**Total funds brought forward**||253,509|10,822|264,331|_268,290_|
|**Total funds carried forward**||275,071|25,689|300,760|_264,331_|





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||**Notes**||**2021**||_2020_|
|---|---|---|---|---|---|
|**Fixed assets**||||||
|Tangible assets|**6**||276,703||_276,481_|
|**Current assets**||||||
|Debtors and prepayments|**7**|50,400||_945_||
|Cash at bank and in hand||226,505||_195,778_||
|||276,905||_196,723_||
|**Creditors**||||||
|Amounts falling due within||||||
|one year|8|(93,815)||_(43,798)_||
|**Net current assets**|||183,090||_152,925_|
|**Total assets less current**||||||
|**liabilities**|||459,793||_429,406_|
|**Creditors —**amounts falling||||||
|due after more than one year|10||(159,033)||_(165,075)_|
|**Net assets**|15||300,760||_264,331_|
|**Capital funds**||||||
|**Income funds**||||||
|Restricted funds|||25,689||_10,822_|
|Unrestricted funds|||275,071||_253,509_|
||||300,760||_264,331_|





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||**Notes**|**2021**|**_2020_**|
|---|---|---|---|
|**Cash used in operating activities**|**16**|45,024|_31,963_|
|**Cash flows from investing activities**||||
|Interest income||223|_1,046_|
|Purchase of tangible fixed assets||(8,710)|_(1,758)_|
|**Cash provided by/ (used in) investing activities**||(8,487)|_(712)_|
|**Cash flows from financing activities**||||
|Borrowing/(Repayment of borrowing)||(5,810)|(5,565)|
|**Cash used in financing activities**||(5,810)|(5,565)|
|Increase/(decrease) in cash and cash equivalents in the year||30,727|_25,686_|
|Cash and cash equivalents at the beginning of the year||195,778|_170,092_|
|**Total cash and cash equivalents at the end of the year**||226,505|_195,778_|





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|**ncome from charitable activitie**|**s**||||
|---|---|---|---|---|
||Unrestricted|Restricted|Total|_Total_|
||funds|funds|||
||2021|2021|2021|_2020_|
||**£**|**f**|**£**|_f_|
|Uttlesford District Council|155,515|8,244|163,759|_150,000_|
|South Cambs District Council|5,950|−|5,950|_5,950_|
|Saffron Walden Town Council|12,000||12,000|_10,000_|
|Great Dunmow Town Council|5,000|−|5,000|_10,000_|
|Parish Councils|3,200||3,200|_2,556_|
|Essex County Council|18,809|30,000|48,809|_6,864_|
|ECC (ICCF)|−||−|_15,000_|
|Essex CA|−|14,194|14,194||
|CITA|−|62,532|62,532|_24,134_|
|Hastoe Housing Trust|−|−|−|_2,000_|
|WECCG|−|16,667|16,667|_15,000_|
|Essex Community Foundation|3,850|12,500|16,350|_/0,000_|
|Sundry grants|−|13,639|13,639|_5,473_|
|**Total**|204,324|157,776|362,100|_256,977_|





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|**.**<br>**Expenditure on charitable acti**|**vities**||||
|---|---|---|---|---|
||Unrestricted|Restricted|Total|_Total_|
||funds|funds|||
||2021|2021|2021|_2020_|
||£|£|f|£|
|Cleaning|1,379||1,379|_2,892_|
|Depreciation|8,488|−|8,488|_5,982_|
|Equipment rental|651||651|_1,072_|
|Heat, light and water|1,907|−|1,907|_4,003_|
|Information technology|1,199|17,490|18,689|/3,367|
|Insurance|1,321||1,321|_1,444_|
|Membership fees|4,785||4,785|_3,493_|
|Miscellaneous expenses|2,193|−|2,193|_798_|
|Mortgage interest|6,680|−|6,680|_6,925_|
|Postage, printing, stationery and office|||||
|sundries|3,891|1,337|5,228|_6,856_|
|Professional Fees|902|−|902|_715_|
|Project admin and overheads.|(7,110)|31,796|24,686|_14,598_|
|Publicity|81|−|81|_365_|
|Rent and rates|1,300||1,300|_5,352_|
|Repairs _and_ renewals|12,710|−|12,710|_2,975_|
|Salaries, NI and pensions (Note 5)|139,897|103,677|243,574|_184,119_|
|Telephone|3,501|20|3,521|_4,533_|
|Training and recruitment|−||−|_245_|
|Transfer to fixed assets|(7,195)|−|(7,195)||
|Travel expenses|162|845|1,007|6,266|
|**TOTAL**|176,742|155,165|331,907|_266,000_|



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|**. Staff Costs**|||
|---|---|---|
||2021|_2020_|
||_£_||
|Salaries|220,452|_167,573_|
|Social security costs|10,598|_6,322_|
|Pension contributions|12,524|_10,224_|
||243.574|_184.119_|
|verage number of staff employed during the year was:|15|_13_|



## 



|**6. Tangible fixed assets**||||||||||
|---|---|---|---|---|---|---|---|---|---|
||Freehold||Freehold|Furniture and|||Information||Total|
||land||Buildings|Equipment|||Technology|||
|||£|E|£|||f||£|
|Cost:||||||||||
|At 1 April 2020|75,000||219,806|31,944||||−|326,750|
|Additions|||||||8,710||8,710|
|Disposals||−|||−|||||
|At 31 March 2021|75,000||219,806|31,944|||8,710||335,460|
|Depreciation:||||||||||
|At 1 April 2020||−|23,081|27,188||||−|50,269|
|Charge for the year|||4,396|1,189|||2,903||8,488|
|Disposals||−|−||_|||−||
|At 31 March 2021|||27,477|28,377|||2,903||58,757|
|Net book value:||||||||||
|At 31 March 2021|75.000||192,329|3,567|||5.807||276.703|
|_At 31 March 2020_|75|_000_|_196,725_|4,756||||−|_276,481_|
|**7. Debtors**||||||||||
||||||2021|||_2020_||
||||||E|||f||
|Due within one year:||||||||||
|VAT recoverable|||||||_||_172_|
|Debtor|||||50,400||||_773_|
||||||50,400||||_945_|
|**8. Creditors**||||||||||
||||||2021|||_2020_||
||||||_£_|||f||
|Creditors|||||||||_88_|
|PAYE and national insurance contributions||||||3,650||||
|VAT payable||||||9,245|||−|
|Accrued expenses||||||5,649||/3,663||
|Grant income received in advance|||||69,378|||_24,386_||
|Short term element of mortgage||||||5,893||5,66/||
||||||93,815|||_43,798_||
|**9. Commitments under operating **|**leases**|||||||||
|At 31 March the company had aggregate annual commitments under||||non−cancellable||operating||leases,|as set out below:|
||||||2021|||_2020_||
||||||£|||_f_||
|Operating leases which expire within|5 years|||||Nil||_2,329_||





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||2021|_2020_|
|---|---|---|
|Creditors — amounts falling due after more than one year|159,033|_165,075_|
|Total mortgage outstanding|164,926|_170,736_|
|**11. Secured loans**|||
||2021|_2020_|
|Creditors — amounts falling due after more than 5 years|133,008|_140,077_|
|**Total secured loans**|164,926|_170,736_|



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||Balance|Balance|Incoming|Expenses|Transfers|Balance|
|---|---|---|---|---|---|---|
||1 April|2020|resources||from general|31 March 2021|
||f||f|f|f|f|
|BEIS IT|||7,035|(7,701)|666||
|Benefit Take Up|||12,500|(19,920)|7,420||
|Client Benefits||1,802|11,833|(9,725)|−|3,910|
|Frontline|||51,806|(32,526)|−|19,280|
|MaPS|||18,698|(17,702)||996|
|Mental Health|||3,244|(4,325)|1,081||
|Remote Access|||11,250|(11,517)|267||
|Universal Credit||1,463|25,549|(29,834)|2,822||
|Winter Resilience||7,557|15,861|(21,915)||1,503|
||10,822||157,776|(155,165)|12,256|25,689|





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||Balance|Incoming|Expenses|Transfers|Balance|
|---|---|---|---|---|---|
||1 April 2020|resources|||31 March 2021|
||f|f|f|f|f|
|General fund|228,509|210,560|(176,742)|(12,256)|250,071|
|Designated fund to research||||||
|the possible development of||||||
|the loft space and new||||||
|offices in Great Dunmow and||||||
|Stansted|25,000||−|−|25,000|
|Total|253,509|210,560|(176,742)|(12,256)|275,071|



## 

|**5. Analysis of net assets**||||
|---|---|---|---|
||General|Restricted|Total|
||funds|funds|funds|
||f|f|f|
|Tangible fixed assets|276,703|−|276,703|
|Current assets|251,216|25,689|276,905|
|Current liabilities|(93,815)|−|(93,815)|
|Long term liabilities|(159,033)|−|(159,033)|
||275,071|25,689|300,760|



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|**6. Reconciliation of net movement in funds to net cash flow f**|**rom operating activitie**|**s**|
|---|---|---|
||2021|_2020_|
|Net movement in funds|36,429|(3,959)|
|Add back depreciation charge|8,488|_5,982_|
|Deduct interest income shown in investing activities|(223)|_(1,046)_|
|Decrease/(increase) in debtors|(49,455)|_(473)_|
|Increase/(decrease) in creditors|49,785|_31,459_|
||45,024|3/,963|