Annual Report
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Family Lives
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## **Annual Report**
**Annual Report and Accounts**
**2022-23**
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
1
Annual Report
Family Lives
## **Contents**
## **Annual Report**
|**Annual Report**|||
|---|---|---|
|**Welcome from our Chair and Chief Executive**|**3**||
|**What we do**|**4**||
|**Why we support families and our values**|**5**||
|**Our f nances: summary**|**6**||
|**Our impact 2022 to 2023: summary**|**8**||
|**Our strategy 2022 to 2025**|**9**||
|**Welcoming our new Chair of Trustees**|**10**||
|**How we support families**|**11**||
|Helpline, livechat and email support|**11**||
|Online advice and support|**12**||
|Early years services|**13**||
|Children and family services|**17**||
|Mental and emotional health support services|**26**||
|Reducing violence and aggression|**28**||
|**Our volunteers**|**30**||
|**Diversity, equality and inclusion**|**32**||
|**Accounts**|||
|**This year’s f nancial results**|**37**||
|**Legal and administrative information**|**40**||
|**Objectives and public benef t**|**40**||
|**Governance and management**|**41**||
|**Independent auditors’ report**|**44**||
|**Statement of f nancial activities**|**47**||
|**Balance sheet**|**48**||
|**Statement of cash f ows**|**49**||
|**Notes forming part of the f nancial statements**|**50**||
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
Family Lives
## **Welcome**
## **From our Chair and Chief Executive**
For many families, life has seemed a little more normal this year as we have begun to recover from the impact of Covid-19 and families have been able to move on with their lives. However, many others are still feeling its impact whether through illness, a change in employment, housing or through the cost of living crisis which affects many of the families we support.
We are pleased that this year we have continued to deliver a wide range of services for families, often working with those who are struggling with poverty, increasing levels of child to parent violence and the impact of family breakdown. We have been successful in delivering new services, such as the mental health and wellbeing project in the City of London, a perinatal service in Camden, as well as a new mental health service in Barnsley. We have continued our core work in early years, befriending, parenting support and for the fi rst time were able to run a parenting group specifi cally for parents who are deaf. We have played a critical role in supporting Ukrainian refugees in London assisting with their resettlement and the trauma of their experiences. This is a huge credit to our Westminster team who have responded at speed and to complex scenarios.
We continue to build on the benefi ts of a more digitally connected world through the way we recruit and train both our volunteers and staff, and in the way we deliver our services to families, which continues to utilise a hybrid model where appropriate. We continue to seek out the latest technologies and innovation to make it easier for families to fi nd the help they need and reach those who may struggle to access online support.
This year has been the fi rst of focussing on our new strategic aims and we remain committed to four main areas: building stronger families; raising children’s potential; supporting families experiencing child to parent aggression and violence; and connecting families and communities.
We recognise that although life feels more normal now, the pandemic had an impact on families in ways which were both immediate and long term. Our work will focus on supporting them to manage not only today’s challenges but tomorrow’s too with services designed to reduce the attainment gap, build greater resilience and unlock potential.
We look forward to working with you to continue this vital support.
## **Neena Rupani, Chair and Jeremy Todd, Chief Executive**
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
## **What we do**
Family Lives was formed over 45 years ago by volunteers, with the aim of ensuring that all parents and families had somewhere to turn before they reached crisis point. We know that the right support at the right time makes all the difference. This support is even more vital as the pandemic and cost of living crisis continues to impact on families.
We’re here to support families, with whatever they’re going through. We believe all families should have access to active support and understanding. We provide vital support to tens of thousands of families every year through our national helpline, online via email, live chat and our website. We work directly with families through our wide range of services in areas across England.
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Family Lives
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We support families experiencing a wide range of issues. These include aggression and violence from their teenager, supporting couples in confl ict, befriending for vulnerable families, mental health and parenting support, as well as our home-learning programme, ParentChild+, which aims to reduce the school readiness gap.
**Live chat Email service**
**National helpline**
**Online advice & videos**
**Parenting courses**
**Local services**
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **What we do**
Family Lives
## **Why we support families**
We understand the difference that accessing appropriate and timely support can make to families in crisis. They know there is someone at the end of the phone who will listen to them. And we know the crucial long-term impact early intervention has on families and we support this through programmes such as ParentChild+ and family befriending as described below.
The expertise of our staff and volunteers is at the heart of everything we do, and we work together with them to support families through our range of services. We have always been a volunteer-led organisation and we simply could not do it without our volunteers who work alongside our staff. Many of our volunteers began their relationship with us as service users but have stayed to support others on their journey – a testament to the support they themselves received.
Our helpline is central to our work and remained a beacon of support throughout the pandemic. We recruited and trained many more volunteers last year – including over 160 call-takers. Not only were we then able to answer more direct calls, we could also improve the running and impact of the helpline in line with our strategic goals.
We know that many families also need more intensive, longer-term support which we have built up in the areas we work in across England, providing befriending services to thousands of families. In 2018 we introduced ParentChild+, a programme addressing the school-readiness gap, which is now going strong in several areas. This year we have extended it to Tower Hamlets, a London borough with the highest child poverty rate in the country.
## **Our values**
## **Mission**
**We build better family lives together**
## **Vision**
**Families should have access to active support and understanding**
**We value being**
**Collaborative**
**Compassionate**
**Trustworthy**
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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Annual Report
Family Lives
## **Summary Our fi nances**
## **Funding received 2023: £2,341,000**
Source of income (£’000):
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1,400
1,315
1,200
1,000
800
707
600
400
259
200
24 36
0
Central Local Trusts and National Lottery Others
Government Government Foundations Community Fund
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**Funding received 2022: £2,634,000**
Source of income (£’000):
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1,000
925
900
801
800
700 642
600
500
400
300
251
200
100
15
0
Central Local Trusts and National Lottery Others
Government Government Foundations Community Fund
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
**Annual Report** : **Our fi nances**
Family Lives
## **Summary of expenditure 2023: £2,450,000**
What we spent the funding on (£’000):
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2,000
1,498
1,500
896
1,000
500
55
1
0
National services Face to Face Raising funds Professional
services development
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## **Summary of expenditure 2022: £2,760,000**
What we spent the funding on (£’000):
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2,000 1,827
1,500
1,000 900
500
31 2
0
National services Face to Face Raising funds Professional
services development
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
Family Lives
## **Our impact 2022-23**
## **Summary**
## **How we help**
Our most recent user survey showed that (of those who responded):
- 97% of helpline callers, 96% of chat users and 90% of email users felt more confi dent to deal with their situation as a result of using our service
- 97% of people using our face to face services rated them as ‘Excellent’ or ‘Good’
- 93% of website users would use it again and 88% of website users were satisfi ed or very satisfi ed
## **Who we support**
## **Income of under £15,599**
- 50% of email users
- 33% of website users
## **Parent or carer of a child with a disability or additional needs**
- 32% of email users
- 31% of website users
- 31% of helpline users
- 26% of live chat users
- 32% of live chat users
- 22% of helpline users
## **Single parents**
- 52% of helpline callers
- 30% of email users
- 30% of live chat users
- 27% of website users
## **From ethnic minority backgrounds**
- 17% of helpline callers
- 16% of website users
- 7% of live chat users
- 5% of email users
## **English as a second language**
- 20% of email users
- 12% of helpline users
- 11% of live chat users
- 11% of website users
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
Family Lives
## **Our Strategy 2022-25**
Since our beginnings more than 45 years ago, Family Lives has supported families from the very fi rst days of becoming a parent through to the teenage years and beyond. We are proud to offer support across the age range so that families can turn to us whenever they need us.
To allow us to reach as many families as possible, and respond to increasing areas of need, we are focussing in on four specifi c objectives:
## **Our strategic aims are to:**
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1
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## **Build Stronger Families**
To ensure more families have access to a range of family support when and how they need it
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2
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## **Support Families Experiencing Child to Parent Aggression and Violence**
To raise awareness of the increase of child to parent aggression and violence, and to support families experiencing this
**3**
## **Connect Families and Communities**
To support families to feel part of their community and access local resources
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4
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## **Raising children’s potential**
To support families in the early years to help more children be ready for school and have the same chances as their peers
## **Our priority areas for action**
Our strategic goals give us a long-term focus. We expect our priorities and activities to fl ex over time as we adapt to seize opportunities in the changing external environment and as we respond to the needs of families.
Our internal effi ciency and productivity and the development of staff and volunteers underpins our work with families who need us. We were innovative and adaptive in our support of families during lockdown and are building on this learning as we grow our range of support and services. We will also
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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## **Welcoming our new Chair of Trustees**
Family Lives is delighted to announce the appointment of Neena Rupani as Chair of Trustees with effect from March 2023. Neena Rupani takes over from Anastasia de Waal after 14 years in the role. Anastasia was appointed as chair in 2009 and has seen the charity through signifi cant periods of change as well as the challenging years of the Covid-19 pandemic. We are hugely grateful to her guidance and dedication over these past years.
Neena has been a trustee of Family Lives for over six years, initially drawn to the charity by being impressed by the power of the support and interventions offered in supporting the entire family and the ability to improve life chances for parents and children.
She understands the ups and downs of parenting and family life which everyone experiences, and believes that getting the right help at the right time can be pivotal for the entire family. She recognises that when families are experiencing issues such as
mental health or ongoing bullying, it’s easy to feel like you are on your own, but being able to reach out to someone else can make such a difference. Family Lives’ helpline, chat services and website do just this. In this new role, Neena is keen to build on the excellent work Family Lives has done over the last few years and make sure that the organisation has a solid foundation so that it can enjoy a long, bright and sustainable future supporting even more families.
With a background in Economics, Neena has over 25 years’ experience in the telecoms sector with roles in commercial management, pricing, and regulation. As a parent, Neena feels strongly that having the right support available when you don’t know where to turn can make all the difference to families and a child’s future prospects.
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
**Annual Report**
Family Lives
## **How we support families**
## **Helpline, livechat and email support**
It has been yet another busy year for our national services. We have answered thousands of calls, chats and emails providing advice and support on parenting and family issues, as well as supporting a phone in on ITV’s This Morning programme.
We achieved this thanks to our staff and the contribution and commitment of our dedicated volunteers across the country, who donated over 12,447 hours of their time answering helpline calls and live chats.
## **12,447**
**hours of donated time by our volunteers answering calls and live chats**
Parents and family members contact us at times when they are most in need of a listening ear to support and guide them, often in highly distressing situations with nowhere else to turn.
Our staff and volunteers use a guided process to enable the parent or family member to explore the reasons for their own or their child’s diffi culties and consider further actions they could take to improve their situation. We receive calls about all sorts of issues that families are dealing with, from parents who are unsure how to deal with their child’s mental health, to supporting couples going through divorce or separation. As demand continues to grow, we are actively looking for ways to continue increasing our volunteer numbers. Our live chat service, reintroduced in 2020, has gone from strength to strength and we have recruited more staff so that we can expand our opening hours to support more people.
## “
Thank you very much for being so understanding, it means a lot. Brilliant. People like you the end of the phone are worth their weight in gold.
## ”
## **Who called our helpline this year**
- 45% of our callers are mothers and 26% are fathers (Last year: 43% and 25% respectively)
- 8% are relatives from outside the nuclear family (Last year: 10%)
- 9% are friends and other third parties (Last year: 12%)
- 52% are single parents (Last year: 48%)
- 31% of callers are on a household income of below £15,599 per annum (meaning they are living below the poverty line) (Last year: 32%)
- 18% have a disability (Last year: 17%)
- 17% of callers are from Black and Minority Ethnic backgrounds (Last year: 21%)
## **Feedback questions asked at the end of calls show the following:**
- 99% of callers were satisfi ed with the service they received (Last year: 98%)
- 77% said they felt more confi dent to deal with their situation as a result of calling (Last year: 87%)
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Online advice and support**
In February 2022 we relaunched our website with a new design to help parents and families more easily fi nd the advice they need. We have hundreds of pages of online advice and videos for families, covering a wide range of issues such as divorce and separation, family routines, bullying and issues at school, and more. We support all members of the family, from mums and dads, to grandparents, aunts and uncles, as well as the wider family.
Over the last year we have refreshed our online parenting course Parents Together, as well as launching new courses such as Let’s Play which supports parents to understand the benefi ts of play - and we have another four courses in development.
We have also introduced a chatbot on our website to provide another way for parents and carers to quickly fi nd the answers to their questions and we continue to fi ne tune and develop this.
## **Feedback from our website survey shows:**
- 93% would use the website again
- 91% were satisfi ed or very satisfi ed with the website
- 87% felt more confi dent to deal with their situation as a result of using our website
- 21% of visitors said that using the website meant they no longer needed to contact another service
## **Our website users also represent diverse demographics:**
- 33% of website users had an income of under £15,599
- 31% are a parent or carer of a child with a disability or additional needs
- 11% of website users said that English was not their fi rst language
(Survey carried out in February 2023)
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Annual Report: **How we support families**
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## **Early years services**
## **Improving children’s school readiness**
ParentChild+ is an early intervention programme for families with children aged 18 months to 4 years. It is designed to improve the home-learning environment so that children are more ready for school. Our home visitors work with the parent and child together for 12 to 15 months through regular sessions.
The programme helps to develop strong parent-child relationships, improve family collaboration, build on families’ strengths and provide strong foundations for lifelong learning. We have projects delivering ParentChild+ in locations across London including Tower Hamlets, Westminster and the Royal Borough of Kensington and Chelsea.
Our ParentChild+ service in the London borough of Westminster and the Royal
## “
Now he loves books more, before bed he brings lots of books for me to read. The books are amazing. Since reading the doctor book he is not scared. I see big progress in his language, he knows more words.
”
## “
ParentChild+ has benefi ted my daughter, from having little to few words to forming sentences. She is now able to speak clearly and confi dently. I have learnt how to play with my child. This has made my relationship stronger, we both read to each other every day and feel my daughter is more knowledgeable. ”
Borough of Kensington and Chelsea is coming to the end of an amazing four-year journey. Over the last year, the team focussed on and has seen success in the overall development of neuro-typical and non-typical children, with over half of those accessing the service having a diagnosis or emerging additional need.
The team attended bespoke training delivered by Speech and Language Therapists to enable them to better support these children and their parents. This also led to them including a greater variety of sensory toys and books provided to families to better meet the needs of these children.
They supported 14 children from Afghani families who have been living in a hotel since arriving in the UK. In mid-February 2023, these families were rehoused to areas in the north of England with little notice. All of them have since completed the ParentChild+ programme by video link and had a virtual graduation in May.
**This year: In Tower Hamlets we supported 16 families; in Westminster and the Royal Borough of Kensington and Chelsea we supported 93 children, together with their parents and carers**
Last year: We supported 300 families providing over 9,400 sessions
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**Family Lives Annual Report and Financial Statements for the year ending 31 March 2023**
Annual Report: **How we support families**
Family Lives
## **Supporting new parents and kinship carers**
Our perinatal service in Barnsley, South Yorkshire, supports new parents and kinship carers who may be experiencing isolation and low emotional wellbeing. The service began its fourth year in 2022 and reached more parents in the very early stages of their journey into parenthood, both during pregnancy and following the birth.
Most of the parents and carers we have supported experience mild to moderate depression and anxiety, often caused by domestic abuse, antenatal and/or postnatal depression or isolation during the pandemic.
The core support provided by the service is through our volunteers who offer befriending visits in the home, community and virtually, as well as telephone support. We held peer support coffee mornings and events such as a picnic in the park, creative play sessions and a Christmas gathering.
Our service has been pivotal in providing reassurance to those parents and carers experiencing high levels of worry about their baby’s wellbeing and potential risks. It enables them to become more confi dent and resume normal ways of living after the pandemic. It has helped reduce their sense of isolation by connecting them with other parents and carers as well as the local community.
This year most parents cited the cost of living crisis as having a detrimental effect on their emotional wellbeing, as well as causing relationship diffi culties and worries. Many of the families we support are from other parts of the world who had resettled into a new community during the pandemic and the cost of living crisis. This further compounded their sense of isolation while making the huge adjustment to being parents or kinship carers.
Many have continued to consolidate their new friendships and gone on to support other parents within and beyond the project.
## “
It has been lovely meeting other mums and babies. Being out of the house to socialize with others makes it worthwhile. ”
Observing their growth as parents and carers, friends and active community members alongside their increased confi dence, happiness and developing friendships has been rewarding for our staff and volunteers.
Many of our volunteers have also moved on to paid employment, college or university to pursue caring careers. This includes two securing temporary sessional roles within Family Lives. We believe this strengthens communities and leaves a sustainable legacy.
**This year: We supported 50 new parents whilst continuing to support 36 existing families through 181 individual support sessions and 52 befriending sessions.**
Last year: We supported 39 new mums through 370 befriending sessions
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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## **Perinatal wellbeing service**
The Parents Matter Perinatal Wellbeing service supports new and expectant parents living in Camden, London, to improve their mental health and wellbeing.
The service provided one to one and group support for parents who require additional support during pregnancy and early parenthood, aiming to increase resilience and their ability to build and sustain positive relationships.
The service trained 22 peer supporters who delivered one to one and group support within community settings. The service supported groups and provided awareness raising sessions which have been run in response to identifi ed needs.
including: maternal mental health, self-care, resilience and growth, and positive relationships and boundaries.
## “
I wish I know this service earlier! I needed this service desperately since I had my baby. Thank you very much for your support and listening to me. ”
We supported parents with reducing social isolation, increasing their self-confi dence, and fostering a positive relationship with their baby. We welcome mums and dads to our parenting groups and signpost to local services and resources as relevant. We ran more than six ‘sharing space’ sessions covering topics
**This year: We supported 20 individuals and 181 families**
Last year: N/A
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Early intervention outreach service**
## “
The outreach service in Westminster targets families in many different scenarios including those with children under fi ve, teenage parents, refugees and asylum seekers as well as parents experiencing domestic violence and mental health issues.
I never known that such support exists, thanks to you I can access food banks and food pantry and I can feed my children healthy food, whereas previously I would give them black tea and bread for dinner. ”
We support families with the following things: parenting; help to apply for material grants and fi nancial support; childcare and nurseries; adult education, training, and employment; relationship issues/domestic violence; isolation and depression; and many other issues.
The outreach service acts as a gateway between families and services. We assess families and help them identify their needs and address their concerns, then liaise with other professionals and services who would support these families. The service focuses on improving families’ physical health, wellbeing, emotional needs, keeping children safe, reducing isolation, employment, parenting and
The team also plays an important role in introducing families to local children’s centres and services and helping them to integrate with their local community. Many of the families targeted by the service are not English speakers, hence most of the outreach workers employed by Family Lives speak the community languages to encourage families to integrate and participate, and to ensure equal opportunities and enhance their involvement in the community.
## “
I was seriously thinking of returning to my abusive partner, I wasn’t coping with the cost of living as a single mother of four, but now with your help and the services you introduced me to, I feel I can manage again. ”
## **This year: 1,934 adults and children reached**
Last year: 2,355 families supported
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Children and family services**
## **Befriending 0 to 5 years**
This project in Westminster offers support to families with children aged 0-5 years and provides emotional and practical support for up to six months. Over the last year, there have been so many pressures put on families that there has been an ongoing impact on the number and type of referrals we receive. Families have required support with accessing and navigating support and services, as well as emotional and parenting guidance.
Factors such as the cost of living, housing, long Covid, unemployment and benefi t caps have affected many parents’ emotional wellbeing. As a result, there has been a lot more collaborative working with internal and external agencies to provide coordinated support to families.
In addition to the volunteer befriending support we provide, we have seen a high increase in the number of families requesting referrals to food and baby banks just to get by. We delivered bespoke Family Lives parenting modules to parents to help them deal with parenting and couple relationship issues. This helped them build resilience and move on. However, taking time to look at their parenting and “ relationship issues has often revealed how much these elements are exacerbated by the cost of living crisis. Providing a compassionate support service allows parents to feel supported in a small way but makes a big difference..
I never knew how important it is for my own mental health just to have someone to talk to, I feel like a big load has been lifted, thank you for listening.
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”
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**This year: 50 referrals received**
Last year: 50 referrals received
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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## **Befriending 5 to 16 years**
This service for families with children aged 5-16 years matches the main carer in the family with a trained befriender and gives them up to six months’ support of 1-4 hours a week. The project supports families across the whole of Westminster.
The challenges faced by families have increased over recent months and years with Covid-19 and fi nancial insecurity. Families referred often have a variety of needs, including emotional, fi nancial, housing, parental boundaries or stress.
Our befrienders are trained in parenting models which promote refl ective and empathetic strategies. We can coach, encourage, and direct conversations which gives greater understanding of the pressures parents face and the wellbeing and safety of their children. We have referred some parents to parenting courses or specialist programmes to help understand conditions such as ADHD and Autism.
The befrienders help families to navigate education, employment, mental health, and housing as well as work, schools, projects, and agencies. The families can be new to services where diffi culties are picked up by professionals, or where the threshold for statutory intervention is not met. Equally we receive referrals from social workers where families ‘step down’ from Child in Need or Child Protection and can be supported at a lower level of need.
Working with other agencies, SENCO’s, CAMHS, Youth Clubs, MIND, and Housing Advice specialist, we are part of a trusted network which helps the family move forward with relevant, non-judgemental and continuing support.
When families come to the end of their support, we look at other needs and ensure the family can move on or still be part of a supportive network if needed. Some of the parents we have worked with will seek to become befrienders themselves as they see how practical and important the service is and gain confi dence and knowledge which they want to share.
## “
Your support was so important we didn’t feel judged or that we had failed, and helped us as a family to share and communicate.
## ”
## **This year: 24 families referred**
Last year: 19 families referred (September 2021 to March 2022)
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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## **Early Help**
The Early Help service supports families who have been ‘stepped down’ from the Local Authority’s Early Help Team. The support lasts for four months and families are matched with a suitable volunteer which families fi nd benefi cial, especially if there is a language barrier.
The service is going very well and the working partnership with the Early Help service allows parents to go through the transition and close their case smoothly and positively. Parents feel less anxious and worried about closing the case with Early Help and being alone; instead, parents feel empowered.
We also provide parents with ‘sharing space’ sessions where various topics are discussed, with Family Lives providing any support to empower them in their ability to support their own children and be part of a community. Topics include attachment, how to reach secure attachment, as well as how that impacts their children emotionally.
Parents made good progress, fi nding the project approachable and enjoying good communication and trust with their volunteer. Some of them were impressed with
the support that they got from the befriender and were looking to start volunteering with Family Lives to become a befriender
themselves.
## “
Really happy with all the help and support that I’ve had from you. I now feel I can cope and more importantly enjoy my family.
”
## **This year: 40 families supported**
Last year: 41 families supported
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Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Family coaching**
This service provides emotional support and practical advice to families with a child aged under 19 years old. Our staff and trained volunteer mentors work alongside the Supportive Action for Families in Ealing team.
We listen to the challenges that families face and support them to fi nd solutions to help build stronger relationships between parents and their children. We support parents and carers through a wide range of diffi cult situations when they need us the most. This can include: helping to manage routines and boundaries, reducing child aggression towards parents and siblings, overcoming isolation and barriers to socialising, and fi nding ways to co-parent their children. We also offer support to parents of children with Special Educational Needs and Development (SEND) and those awaiting assessment and diagnosis.
We are now in our seventh year of this vital service and have supported 102 families this year. Our 8 to 10 weekly sessions are tailored to meet the needs of the families we support and are offered through online calls, or face to face visits in the home or local community, either by our trained Volunteer Family Mentors or Family Support workers if more intensive support is needed.
We have trained six volunteer mentors this year, who have also been able to offer families support in community languages – Arabic, Urdu, Somalian and Farsi.
We have delivered three parenting programmes this year which refl ect the two most requested topics by our parents and carers. These were ‘Raising Confi dent Children’, aimed at parents who are struggling to understand and cope with diffi cult behaviour from a child with undiagnosed or diagnosed additional needs and ‘Time for You’, for parents and carers to recognise the importance of their own wellbeing to be able to more effectively support their child/children’s wellbeing.
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“
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Far exceeded my expectations and I believe that the collaborative nature of the sessions with other parents, plus competent and skilled course leadership, really made this worthwhile. There were a number of strategies which through discussion helped hone and develop these skills and has provided useful tools.
”
**This year: 102 families supported** Last year: 120 families supported
20
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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Annual Report: How we support families Family Lives
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## **Holiday activity and food programme**
The Holiday Activity and Food Programme in Westminster is for families with a child aged 4 to 11 and their siblings. It delivers highquality holiday activities and family learning opportunities for families who are on a low income and receiving free school meals.
The wider aim of the programme is to address food poverty and the impact of the cost of living crisis on parents, carers, and others in a parenting role. Many families - who may otherwise be isolated and without the resources and funding to provide quality holiday activities for their children - are offered a range of exciting indoor and outdoor activities along with the provision of a free healthy lunch for the family.
The service encourages the following positive behaviours:
Parents and carers have expressed how helpful the activities have been and the benefi ts they and their children have experienced. Some families have benefi tted from attending several exciting activities over the holidays including Kew Gardens, London Zoo, the Cartoon Museum and the London Science Museum. During the winter school holidays many families came along to indoor arts and crafts session activities at the Family Hub Centres, showing the importance and value of getting out of the house for an activity, even during cold weather.
## “
My daughter was so excited to come, and she woke up very early to go to the zoo!
”
- Healthy eating over the school holidays and understanding more about health and nutrition.
- Being active during the school holidays
- Family learning, positive family engagement and peer socialisation
**This year: 75 families attending activities**
Last year: N/A
- Keeping safe and building confi dence
21
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Helping families stay active**
This service in Hounslow provides parents with weekly one to one support of up to 1.5 hours for up to four months. Sessions can be face-to-face, over the phone or via video calls where our befriender listens and helps set achievable goals, enabling parents to become more active with their children. Parents are given the opportunity to talk through the issues affecting them and/or their family.
The project has made a positive impact in an area of high health needs to improve lifestyle activity. We have developed good relationships with other local services across Hounslow (including statutory and voluntary sectors). These connections have contributed to our high referral rate of 33 families in the fi rst six months of the project. Most referrals come from local authority Early Help services and local primary schools as a result of the relationships we have established.
The Hounslow Early Help Hub Manager said: “[Energise Families] have been a great supportive service to local families in Hounslow. Following on from the pandemic many families require support. A number of services in Hounslow have long waiting lists and [Energise Families] have been able to provide early intervention support to families before they reach crisis point.”
## “
Amazing, brilliant service. I felt safe and comfortable sharing my story. As a single mum of 3 children I was heard and support with my issues.
The worker was helpful in getting me to think outside the situation, about the things I had achieved and supported me in getting holiday clubs for my children so that I could continue to work.
Feedback received from one parent on the service included: “Having space to talk through problems and having an outsider help me fi nd perspective was really helpful”.
I learnt a lot about my own self care needs, and to put in time for me. I would recommend this 100%. It is so needed.
”
**This year: We supported 44 families through 370 befriending sessions**
Last year: N/A
22
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
**Annual Report: How we support families**
**Family Lives**
## **Supporting young carers**
Westminster Young Carers service provides one to one support to young carers by visiting them regularly and building up strong relationships with the carers and their parents. This helps parents to understand their children’s needs even when they have complex physical or mental health issues themselves. We provide children with activities designed to help free them of any stress and enable them to spend quality time with their peers.
## “
I haven’t seen my daughter as happy as she is while in the group activities and the trips. You have given her a chance to forget about my disability for a few hours and enjoy her time as a child. ”
In the half terms and holidays, we organised trips and workshops such as to the National Gallery (Christmas show), London Zoo, the British Library, the Wallace Collection, and the Science Museum. The trips support the young carers to build their
We also supported parents to engage with other services to build their confi dence in parenting and helped by inviting them to ‘sharing space’ sessions. The parents also attended workshops that we ran for the Violence Reduction Unit project as well as raising awareness around gangs and exploitation.
**This year: 13 young carers supported in one to one sessions, for 108 hours, plus activities and trips in 11 sessions for 63 hours**
Last year: 42 young carers supported
23
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Supporting families living in recovery**
The Families Living in Recovery service provides free, abstinence-based rehabilitation treatment to adults in Hertfordshire who are addicted to drugs and/or alcohol.
We take a family-approach to rehabilitation by offering structured group work and individual counselling support to over 400 individuals, families and carers affected by addiction each year.
Our approach supports ongoing abstinence in the community and enables individuals to re-integrate back into society and reconnect with their family.
It is a consortium project formed by The Living Room, Relate (London Northwest & Hertfordshire) and Family Lives. In 2019, we came together to deliver Hertfordshire’s Drug and Alcohol Community Rehabilitation service funded by Herts County Council.
## “
I felt broken with no confi dence and lack of self-esteem. I’m now able to communicate with my children and husband in the right way, I’ve set solid boundaries and I have identifi ed my co-dependency issues and how to tackle them. This service has not only changed my life it also has changed my childrens’.
## ”
## **This year: We supported 32 parents individually and ran 59 workshops/ groups**
Last year: We supported 28 parents through individual support and ran 42 groups/workshops
24
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
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Family Lives
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## **Supporting families experiencing isolation**
This service supports families who have been ‘stepped down’ and closed from the local authority early help team. Our volunteers support each family for four months.
This year our volunteers have been more involved with other professionals supporting the families. This included being invited to the ‘team around families’ meetings alongside the volunteer development offi cer as they have been active and engaging well with the parents.
Parents with long-term health conditions were very isolated and not able to go out for very basic things. With the support of volunteers, parents were more able to go out, meet others and make friendships while they were attending groups and activities in their area.
We also provide parents with ‘sharing space’ sessions in which various topics are discussed, with Family Lives providing any support to empower them in their ability to support their own children and being part of a community. Topics include attachment and how to reach secure attachment, as well as how that impacts their children emotionally.
Parents accessing this service made good progress and improvement. Some of them were impressed with the support that they got from the befriender and were looking to start volunteering with Family Lives to become a befriender themselves.
**This year: 14 families supported through 152 befriending sessions**
Last year: N/A
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023 Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
25
Annual Report: **How we support families**
Family Lives
## **Mental and emotional health support services**
## **Community connectors**
This service in Barnsley, South Yorkshire, provides support to anyone over the age of 18 who is experiencing mental or emotional health problems which are having a detrimental effect on their day-to-day life and activities. It is a new service for Family Lives, starting in October 2022, and is commissioned by South West Yorkshire Trust Partnership NHS Foundation Trust.
People accessing the service can be ‘stepping down’ from specialist services or waiting to access specialist support. They might be feeling lonely, isolated or struggling with the debilitating nature of low mood and poor mental health. Many don’t know where or who to turn to for help.
The Family Lives team in Barnsley recognises that this is often people’s experience. We meet people accessing the service where they are at and offer weekly support in the home, in the community, in person, online or over the phone for up to six months.
In six short months, referrals by professionals to the service have grown month on month and at April 2023, around 165 people had been supported out of an annual target of 200.
**This year: 165 individuals supported through 205 1:1 sessions (October 2022 and March 2023)**
Last year: N/A
## “
This has been more than useful; I couldn’t have done without it. I can’t believe what it’s done for me. It’s been so sensitive to what I’ve been through with the loss of my “ wife and son. It’s been important in showing me that there’s a future and keeping me alive.
It’s been a positive experience for me to talk about not only what’s happening with my wife and my feelings but other normal things too, in a relaxed environment with someone who isn’t connected to the situation but is easy to talk to and listens.
”
”
26
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Mental health and wellbeing project**
This service in the City of London provides support to families and their children going through emotional and mental health challenges. It offers an individual support service where we meet with parents face to face to provide a listening ear and a safe space for them to offl oad. We work through each challenge, offer strategies, and monitor and modify these where necessary to make a positive difference in the lives of families. We work in partnership with the local authority Early Help team, The Aldgate School, and the Children’s Centre to refer or signpost parents to specialists or further support.
We help parents come to terms with their child’s diagnosis, how and where to access support to cope with their child. This has an impact on the family as a whole. We support parents with babies and children to fi nd ways to promote healthy eating habits, improve sleeping habits, and establishing an age-appropriate routine that works for the whole family.
We also support parents to understand their children’s emotional needs during a relationship breakdown, and how best to support children to reduce the impact on their emotional, mental, and general well-being. We work with parents to understand the importance of working with other school professionals to ensure their child returns to school, which will lessen the stress on the family. We deliver sessions on issues that are pertinent to parents, where it is interactive and inclusive allowing parents to access peer support, listening and supporting each other.
## **This year: 24 families supported**
Last year: 16 families supported (September 2021 to March 2022)
27
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **How we support families**
Family Lives
## **Reducing violence and aggression**
## **Violence reduction unit**
This project supported parents with parenting and understanding teenagers’ needs, especially with parents from different cultures who fi nd it hard to engage with the community and support their children. To do this, we recruited 20 volunteer parent ‘navigators’ who speak several languages including Arabic, Kurdish Sorani, Farsi, Bengali, Turkish, Urdu, Tigrine, French, Russian, Czech, Dutch and Amharic. We have fi ve male volunteers, one of whom speaks Kurdish which was one of our aims for the project.
The volunteer parent navigators attend meetings with families, work with families on a one-to-one basis, and link them with other services. They also interpreted for the parents, helped with fi lling in forms and signposting them, supported with registering for parenting courses, housing, and support to attend school and Child and Adult Mental Health Service (CAMHS) appointments.
The project also delivered workshops for parents, in partnership with the local mental health IAPT service, focussing on taking charge with stress and worry, building confi dence, and assertiveness and unhelpful
thinking. The team also signposted parents to relevant parenting courses.
## “
The support was very helpful as the parent navigator was a Arab speaker I felt very confi dent to tell all my worries and get a support that I need it. I attended group sessions as well and I found them very helpful and supported me to be confi dent in supporting my teenage son.
## **This year: We supported 183 parents and 445 children**
Last year: We supported 123 families and 342 children
## **Parent champion service**
The Lewisham Parent Champion Service is for parents and carers of vulnerable children aged 5 to 24. Parent Champions are there to help navigate issues relating to education, the Youth Offending Service or social care. We provide a listening ear and access to information and support.
We had a huge surge in referrals this year due to parents wanting to participate in activities with their children over the holidays and weekends when this is often unaffordable.. We were able to provide vouchers to over 102 families to spend quality time together going for a meal, the cinema, bowling or to a soft play park. We have fostered good relationships with local schools who ensured fl yers were circulated to families identifi ed as needing
support. We also delivered four parenting workshops including one for fathers. These will continue to be delivered on a monthly basis covering the topics attendees have told us they would like to cover ranging from relationships with their teenagers, understanding and managing behaviour, parental confl ict, separation, SEND and navigating the Education, Health and Care Plan process, as well as other general parenting issues and social needs.
## **This year: 148 referrals this year**
Last year: We supported 31 families (October 2021 to March 2022)
28
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
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Annual Report: How we support families
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Family Lives
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## **Parenting groups**
Family Lives is commissioned to deliver targeted parenting groups by Herts County Council to residents across the county focussing on parents of children with additional needs, specifi cally ADHD and Autism. We support parents of pre-teens/teens whose behaviour is challenging and where Child in Need and Child Protection plans may be in place. We also delivered a group for parents who are deaf.
Similar additional needs groups are delivered as part of the Ealing Family Coaching service. Accessibility through online delivery during the pandemic saw increases in attendance and higher retention rates resulting in the continuation of online delivery. Additionally, workshops have been delivered across several London boroughs on topics ranging from child to parent aggression, wellbeing, stay and play and again supporting parents of children with additional needs. They were aimed at a wide range of parents including dads and young parents who are homeless.
“
I found your service very supportive, helpful and empathetic. ”
## **This year: 15 parenting groups delivered and 7 workshops**
Last year: We held 11 groups, through 68 sessions and 153 attendees
29
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
Family Lives
## **Our volunteers**
Our incredible volunteers play such an essential part in our work, now more than ever, to support families who need us. We are incredibly grateful for everything they do. We are proud to hold the Investing in Volunteers quality standard for good practice in volunteer management, which sits alongside our Queen’s Diamond Jubilee Volunteering Award 2012.
Our volunteers are at the very centre of the services we provide to families, both in the community and through our helpline. Over the last year, our volunteers donated over 30,780 hours of support through our helpline, online and face to face services.
We continue to develop strong links with colleges and universities near our helpline hubs to offer volunteer placements to students, particularly those studying counselling or social care.
All our volunteers receive substantial training before going on to support families. This is followed up with ongoing professional development and supervision. Our helpline volunteers undertake a 30-hour training programme to ensure they are equipped to become skilled and effective call takers. They support callers with a wide range of issues with care and respect. We are also now training volunteers online to ensure we can provide access to those who do not live near one of our helpline call centres. Our volunteer befrienders also receive appropriate training for their role. Our volunteers often benefi t just as much as the people they support, going on to higher education or to fi nd employment.
- 30,780 hours donated by volunteers through helpline and face to face services
- 12,447 helpline and live chat services hours equated to £198,903
- 17,950 face to face services hours equated to £336,921
- 198 admin hours for helpline services equated to £2,647
- 185 admin hours for face to face services equated to £2,473
30
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **Our volunteers**
Family Lives
## **Our volunteers**
“ My role in Family Lives is to reach out to families and tell them about perinatal services. I work alongside the drop-in centres and reach out to families there. I wanted to get some experience and confi dence. I have “ learned so much from my manager and working with Family Lives has boosted my confi dence. I have met new people and work with different agencies. The training helped me to develop more skills and knowledge.
I joined Family Lives as a volunteer during lockdown, I wanted to keep busy, learn new skills, be part of a team and support others. The training was great, as is the ongoing support from the supervisors. I have learnt such a lot! Often people just need a safe, nonjudgemental space to talk, Family Lives offers this.
Volunteer befriender ”
> Volunteer call taker ”
## “
I began volunteering for family lives during the second year of my psychology degree, I continued with Family Lives for two and a half years until recently being hired as an NHS assistant psychologist which is no small part thanks to this charity. The skills which I have gained from Family Lives were not only hugely valuable to my career, but even more so to my individual development and they are skills I will no doubt carry with me forever. The issues and people you encounter will undoubtedly broaden your perspective in so many ways. Not to mention, the support and empathy of the management and staff here is unmatched to any workplace I’ve been in. I couldn’t recommend volunteering with Family Lives enough! ” Volunteer
31
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
Family Lives
## **Diversity, equality and inclusion**
Family Lives’ vision is to ensure that all families have access to active support and understanding. We recognise that many of the families we support experience inequality and exclusion. We aim to strengthen diversity, equality and inclusion among our staff and volunteers to support our work with families facing many different inequalities. We strive to be an employer that is inclusive and values the diversity of all our staff and volunteers, and embeds diversity, equality and inclusion (DEI) into our culture, policies, behaviour, processes and systems.
- Introduced a Menopause Policy
- Completed unconscious bias training for all existing staff and made it a requirement for all new staff and volunteers in their induction
- Produce guidance on the protected characteristics and how we provide support for staff and volunteers in each of these areas
This diversity data was collected via questionnaires sent out in April 2023. From 104 staff, 99 completed the questionnaire. From the 245 volunteers, 73 completed the questionnaire. The HR and volunteer databases were used to provided data for the missing individuals (where possible). Percentages are rounded to the nearest whole number (except for those that had under 1%).
32
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **Diversity, equality and inclusion**
Family Lives
**----- Start of picture text -----**
Gender
100%
80%
60%
40%
20%
0
Male Female Transgender Prefer to Prefer not to say Unknown
self-describe
**----- End of picture text -----**
**----- Start of picture text -----**
Age
25%
20%
15%
10%
5%
0
16-19 20-25 26-30 31-35 36-40 41-45 46-50 51-55 56-60 61-65 66-70 Over 70 Unknown
**----- End of picture text -----**
Staff (%) Volunteer (%)
33
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **Diversity, equality and inclusion**
Family Lives
**----- Start of picture text -----**
Disability
100%
80%
60%
40%
20%
0
Yes No Unknown
**----- End of picture text -----**
**----- Start of picture text -----**
Sexuality
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0
Heterosexual Gay man Gay woman / Bisexual Prefer to Prefer not to say
Staff (%) Volunteer (%)
**----- End of picture text -----**
34
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **Diversity, equality and inclusion**
Family Lives
## **Ethnic origin**
**----- Start of picture text -----**
Unknown
Any other ethnic group
Arab
Any other Black, African or Caribbean background
Black, African, Caribbean or Black British: Caribbean
Black, African, Caribbean or Black British: African
British or British Asian: Any other Asian background
Asian or Asian British:Bangladeshi
Asian or Asian British: Pakistani
Asian or Asian British: Indian
Any other Mixed or Multiple ethnic background
White and Asian
White and Black Caribbean
Any other white background
Irish
English, Welsh, Scottish, Northern Irish or British
0 10% 20% 30% 40% 50% 60% 70%
**----- End of picture text -----**
**----- Start of picture text -----**
50% Religion
40%
30%
20%
10%
0
No religion Christian Buddhist Hindu Jewish Muslim Sikh Any other Do not Unknown
wish to
disclose
**----- End of picture text -----**
**----- Start of picture text -----**
Staff (%) Volunteer (%)
**----- End of picture text -----**
35
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report: **Diversity, equality and inclusion**
Family Lives
## **Senior Leadership Team**
**----- Start of picture text -----**
100%
80%
60%
40%
20%
0
White All other ethnic groups
combined
**----- End of picture text -----**
**----- Start of picture text -----**
100% Leadership group
80%
60%
40%
20%
0
White: English, Welsh, Scottish, Asian or Asian British: Indian
Northern Irish or British
Asian or Asian British: any other Asian
Black, African, Carribean or Black British background
White: any other white background Any other Black, African or Carribean
background
Asian or Asian British: Bangladeshi Any other ethnic group
**----- End of picture text -----**
36
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **This Year’s Financial Results**
## **Summary**
During the year, the charity raised £2,341k (2022: £2.634k) and spent £2,450k (2022: £2,760k). After allocation of the appropriate expenditure in the year against restricted funds, a defi cit of £14k (2022: surplus of £25k) was deducted from the free reserves in line with the charity’s policy.
The free reserves of the charity, after allowing for fi xed assets of £1k (2022: £3k) and designated funds of £nil (2022: £nil), stand at £933k (2022: £945k). These funds represent free reserves available to the charity, which can be used for any purpose within its charitable objects.
## **Unrestricted funds**
The charity raised £1,423k (2022: £1,501k) of general or unrestricted income. Expenditure of £1,437k (2022: £1,476k) was set against this, leaving a defi cit of £14k (2022: surplus of £25k). The general reserves carried forward were £934k (2022: £948k).
## **Designated funds**
No new designations were made in the year and there were no designated funds carried forward at 31 March 2023 (2022: £nil).
## **Restricted funds**
A total of £918k (2022: £1,133k) of restricted income was received in the year and a balance of £205k (2022: £356k) brought forward from the previous year. Expenditure of £1,013k (2022: £1,284k) was set against this leaving a balance of £110k (2022: £205k) to carry forward to fund restricted activities next year.
## **Sources of income**
£707k (2022: £801k) was received from Central Government sources, £1,315k (2022: £925k) was from Local Authority sources, £259k (2022: £642k) was from Trusts and Foundations, £24k (2022: £251k) was from National Lottery Community Fund and £36k (2022: £15k) from individuals, schools and corporate bodies.
## **Expenditure**
Expenditure on National Services reduced to £896k (2022: £900k) as DWP’s Reducing Parental Confl ict project ended in the fi rst quarter of the year.
Expenditure on Face to Face services reduced to £1,498k (2022: £1,827k). This was largely due to National Lottery funded ‘Family Learning’ and ‘Afghan Communities’ projects, Sport England’s Active Families project and Education Endowment’s ParentChild+ project came to an end last year.
Expenditure on Professional Development reduced to £1k (2022: £2k).
Investment in fundraising increased to £55k (2022: £31k) due to recruitment of Head of Income Generation and an increase in fundraising activities.
## **Reserves Policy**
The Board of Trustees has agreed a reserves policy whereby the unrestricted funds not committed or invested in tangible fi xed assets, (‘the free reserves’), held by the charity should provide suffi cient funds for an orderly wind down of the charity, if necessary at some future date. At 31 March 2023, this equates to £580k, leaving a buffer of £353k out of total free reserve of £933k.
The Trustees are mindful of the potential need to use the charity’s unrestricted reserve as a buffer against the volatile funding environment.
## **Going concern**
The Board of Trustees regularly consider Family Lives’ fi nancial position and future funding position. At the time of writing this report, most of the income required for the year ending March 2024 has been secured.
The Trustees believe that the forecasted results and strong level of unrestricted reserve together with measures taken to date will enable the charity to continue as a going concern. Details of reserve are set out on note 25.
37
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **This Year’s Financial Results**
Family Lives
## **Investment Policy**
In today’s uncertain climate, volatile equity markets and a recognition that the current reserves are not long term in nature, the Board of Trustees has decided to take a cautious approach to the investment of its liquid funds. Accordingly, these funds have been invested in a high interest COIF Deposit Fund account.
The pooled assets of the Deposit Fund are placed on short-term money market deposits in accordance with a careful management policy. The Fund can make deposits only to rigorously selected fi nancial institutions approved by the Fund’s trustees. For each counterparty, there are agreed individual deposit limits. This ensures that the Fund’s assets are diversifi ed across a range of institutions: the credit status of these is monitored daily.
## **Fundraising Policy**
We always strive for best practice in fundraising to ensure our donors feel safe, valued and well supported – adhering to the Fundraising Regulator and other professional fundraising bodies.
We never buy or sell people’s personal information. We respect people’s wishes about how they want us to communicate with them, and we are confi dent that Family Lives data practices are compliant with the General Data Protection Regulation.
Most of Family Lives’ income derives from statutory and Trusts funding with small donations coming from various sources. We undertake very little public fund raising activities and do not use professional fundraisers or commercial participators.
Our fundraising materials and approaches must be emotionally engaging and persuasive, but we seek to avoid causing distress and must protect the vulnerable.
We will approach donors with types of fundraising materials they might reasonably expect to receive and at a frequency judged to be in line with their behaviour.
We will not accept a donation if we believe it is unlawful to accept it or if accepting it is to
the detriment of the charity’s achievement of its purpose. For example, we would not accept a donation if it could lead to other donors withdrawing support, a loss of volunteers or a future diffi culty securing staff. In doing so, we will consider relevant Charity Commission guidance. The fi nal decision on refusing a donation is taken by the Chief Executive.
We have never ‘cold mailed’ or ‘cold called’ the public to raise funds. We do not employ external companies to carry out fundraising on our behalf. We meet the regulations and codes set by the Fundraising Regulator and monitor any complaints received by the charity about fundraising. During the year, there was no non-compliance of these regulations and codes and we received no complaints.
## **Donors, funders and fundraisers**
The Trustees would like to thank all trusts, organisations, schools and individuals who generously supported the work of Family Lives. With your contributions, we have been able to make a real difference to children and families across the UK at a time when they needed us most. Principal funders are listed below.
Arimathea Charitable Trust Barnsley Metropolitan Borough Council Brilliant Parents Burghley Charitable Trust City of London City of Westminster Charitable Trust Department for Work and Pensions Department for Education Dormer Wells High School Esmée Fairbairn Foundation Fidelity UK Foundation GLA Westminster Hertfordshire County Council Hyde Park Place Estate Charity John Armitage Charitable Trust Lloyds Foundation Matched Giving London Borough of Camden London Borough of Ealing London Borough of Hounslow London Borough of Lewisham Matt Stanley (staff union) MVM Charities Trust National Lottery Community Fund
38
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **This Year’s Financial Results**
Family Lives
One School Global Northwich Campus Onyema Welwyn Garden City RAF Northolt Rita Cox Legacy (Sandra Jean Blower) Royal Borough of Kensington of Chelsea South West Yorkshire Partnership NHS Foundation Trust Southfi elds School Sport England St Mark Church (Purley) St. Giles-in-the-Fields Stevenage Homeless Young Parents Strand Parishes The British Land Company PLC The Brook Trust The Cathedral Abbey Church of St Alban The Dulverton Trust The Living Room The Monday Charitable Trust The Newcore Foundation The Rayne Foundation The Watford and Milton Keynes Lloyds Commercial Banking Team Welwyn Garden City Schools Partnership Westminster Almshouses Westminster City Council Young Westminster Foundation
39
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **This Year’s Financial Results**
Family Lives
## **Legal and administrative information**
## **Status**
Family Lives is a registered company limited by guarantee; company number 3817762. It is also a registered charity, charity number 1077722, registered in England and Wales. The charity was established under a Memorandum of Association, which established the objects and powers of the charitable company and is governed under its Articles of Association. These will be treated as if they are in the new form of a single set of Articles as specifi ed under the Companies Act 2006.
## **Sub-Committees:**
## **Policy & Finance Sub-Committee**
A de Waal, W Jones, S Bayliss, N Rupani
## **Staffi ng Sub-Committee:**
K Summers, S Bayliss, N Rupani, W Jones, S Hayman
## **President:**
Deidre Sanders
## **Chief Executive and Company Secretary:**
J Todd
## **Trustee Board**
The members of the Board during the year were:
N Rupani Chair, appointed 28/03/2023 A de Waal re-appointed 04/11/2022 S Bayliss re-appointed 04/11/2022 J Coleman resigned 03/11/2022 W Jones Treasurer S Hayman A Holt A Montgomery resigned 03/11/2022 K Summers re-appointed 04/11/2022 S Land appointed 10/05/2023 E Harries appointed 10/05/2023 F Davies appointed 10/05/2023
## **Registered Offi ce**
15-17 The Broadway, Hatfi eld, Herts, AL9 5HZ
## **Auditors**
Price Bailey LLP, Causeway House, 1 Dane Street, Bishop’s Stortford, Herts, CM23 3BT
## **Solicitors**
Farrer and Co, 66 Lincoln’s Inn Fields, London WC2A 3LH
## **Objectives**
The objectives of the Company are:
1. To promote, protect and preserve the good health, both mental and physical, of family members and families.
2. To advance public education in, and promote research into the psychological, legal, medical and other experiences of family members and families and to disseminate the useful results of such research.
3. To help relieve poverty among family members and families, in particular by the provision of an advice and information service for those unable to access such resources.
includes parents, children and others forming part of the wider or extended family, including grandparents and step relatives.
##
We have referred to the guidance contained in the Charity Commission’s general guidance on public benefi t when reviewing our aims and objectives and in planning our future activities. In particular, the Trustees consider how planned activities will contribute to the aims and objectives they have set.
Achievements and benefi ts to families, parents, children and other services users which cover public benefi t are detailed on pages 11 to 29.
For the purpose of the above, ‘family members’
40
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **This Year’s Financial Results**
Family Lives
## **Governance and Management**
## **Board of Trustees**
Members of the Trustee Board, who are directors for the purpose of Company Law and Trustees for the purpose of Charity Law, who served during the year and up to the date of this report, are set out on page 40. Members of the charitable company guarantee to contribute an amount not exceeding £10 to the assets of the charitable company in the event of winding up. The total number of such guarantees at 31 March 2023 was seven (2022: nine).
The Board is responsible and accountable for Family Lives’ policies and activities to the Charity Commission, to Funders and Stakeholders, and for compliance with Charitable and Company Law. It is responsible for the fi nancial and strategic affairs of the charity, for the Annual Budget and the Annual Report and Accounts. The Chief Executive is accountable to the Board of Trustees and presents an Accountability Report against the organisations agreed strategic objectives.
The Board is committed to diversity across the organisation in all areas of its activities. The organisation is continuing to monitor our service reach and workforce so as to move forward continuously on our diversity targets. We publish diversity data within this annual report.
Over the year, the Board has continued to review and consider term lengths and contributions for offi cer roles, in particular the Chair role, as well as for trusteeship more broadly. Board discussion has been informed by guidance from Family Lives’ auditors, as well as the Charity Governance Code, to help ensure that the Board’s approach to decisionmaking on offi cer and trustee terms and contributions is appropriately rigorous
Ongoing review of the Board’s current makeup and contribution to the organisation, has continued to identify a valuable mix of expertise and background, alongside active engagement and strong commitment from
serving Trustees. However, the Trustees also continue to be committed to refreshing and replenishing the Board, specifi cally through appointments of three new Trustees in May 2023.
Anastasia de Waal who has been Chair of the Board of Trustees since November 2009, stepped down as Chair on 28 March 2023. However, she will continue to serve as a Trustee of Family Lives. The Trustees and the Chief Executive thanked Anastasia for the many years of service as Chair and for her dedication and commitment to the charity.
Neena Rupani who has been a Trustee since May 2016, was unanimously appointed by the Board of Trustees to serve as a new Chair of the Board. Neena is an economist by profession and works in Regulatory Policy for BT.
The Board of Trustees regretfully accepted Andrew Montgomery and John Coleman’s decision to stand down after many years of signifi cant services to the charity. The Trustees would like to acknowledge and thank Andrew and John for their expertise and dedication during their tenure.
## **Board Recruitment**
One third of Trustees are required to retire annually and there is no limit to the number of times a Trustee may be re-appointed. Appointment to the Board continues to be via an open and formal recruitment process. Appointments made during the year are ratifi ed at the Charity’s AGM.
## **Board Induction and Training**
An Induction Programme is in place for new Trustees. Any training needs may be identifi ed for both new and established Trustees via the trustee appraisal and review processes.
## **Board Meetings**
The Trustees meet as a full Board six times a year including for Annual General Meeting. The Trustees hold an Annual Away Day which includes the Senior Leadership Team.
41
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **This Year’s Financial Results**
Family Lives
## **Board Sub-Committees**
Policy & Finance sub-committee and Staffi ng sub-committee, which replaced Remuneration sub-committee, make recommendations to the Board for approval. In addition, there is a Risk of Harm Advisory Group which meets four times a year and has Trustee representation. There is also a Digital Advisory Group that also has Trustee representation.
## **Remuneration**
Pay and remuneration of Key Management Personnel (with the exception of the Chief Executive) is undertaken as an independent process by the Head of HR and a member of the SLT. The process assesses current roles and activities against the existing job description and we have a ‘marking system’ for any additional responsibility. Once the independent process occurs HR send a letter to the employee informing them of any outcome.
The Board Staffi ng Sub-Committee meets once a year to discuss remuneration for a cost of living rise for all staff, including the Chief Executive. This is a non-obligatory process and does not assume an award. The Chair of the Board Staffi ng SubCommittee then reports back to the Board with a recommendation.
## **Senior Leadership Team**
The Senior Leadership Team (SLT) meets eleven times a year and addresses crossorganisational issues. The Directors hold principal responsibility for the budget and key strategic decisions. All Senior Managers work across the whole organisation and are accountable to the Board of Trustees via the Chief Executive.
## **Trustees’ Responsibilities Statement**
The Trustees (who are also directors of Family Lives for the purposes of Company Law) are responsible for preparing the Trustees’ Report and the fi nancial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare fi nancial statements for each fi nancial year. Under that law the Trustees have
elected to prepare the fi nancial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the Trustees must not approve the fi nancial statements unless they are satisfi ed that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these fi nancial statements, the directors are required to:
- select suitable accounting policies and then apply them consistently;
- observe the methods and principles in the Charities FRS102 SORP;
- make judgements and estimates that are reasonable and prudent;
- state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the fi nancial statements;
- prepare the fi nancial statements on the going concern basis unless it is inappropriate to presume that the Charitable Company will continue in operation.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the fi nancial position of the charitable company and enable them to ensure that the fi nancial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
In so far as the Trustees are aware:
- There is no relevant audit information of which the Charitable Company’s auditor is unaware.
- The Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.
42
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **This Year’s Financial Results**
Family Lives
## **Risk management**
Trustees reviewed the risks to which the charity could be exposed in 2023/24 and are satisfi ed that the charity has taken all reasonable steps to minimise risk, and that it has policies and procedures in place to manage risk effectively in all areas of the charity’s work. The key risks
|**Principal risks**|**Steps to mitigate risks**|
|---|---|
|Financial Solvency|Ensure suff cient reserves to cover orderly wind down.|
||Quarterly review of management accounts and forecasts.|
||Plans in place for continued diversif cation of funding.|
||Ongoing liaison with current and potential funders.|
|Failure to meet quality|Accreditation for frontline staff.|
|standards|The Helpline Association Quality standard qualif cation|
||maintained.|
||Risk of Harm Policy procedures implemented.|
||All frontline staff and volunteers DBS checked.|
||Complaints procedure in place.|
||£10million Public Liability Insurance in place.|
||£5million Professional Liability Insurance in place|
|Cyber security|Up to date cyber security products in place that can be auto|
||deployed via third party software.|
||Data stored with third party’s Cloud Service, daily back up of|
||data and Data Centres are ISO:27001 certif ed.|
||The third party is Cyber Essentials + certif ed.|
||Multi-factor authentication.|
||Website hosted via third party, on UK servers.|
|Organisational risk|Robust Human Resources policies & procedures in place.|
||Robust Financial Management policies & procedures in place.|
||IT infrastructure disaster recovery plan in place.|
||Media policy in place.|
||Periodic review of public benef t.|
In preparing this report, the Trustees have taken advantage of the small companies exemptions provided by section 415A of the Companies Act 2016.
Approved by the Board of Trustees on 18 July 2023 and signed on its behalf by:
Neena Rupani
N Rupani (Jul 27, 2023, 6:24pm)Neena Rupani (Chair)
Warwick Jones (Treasurer) W Jones (Jul 31, 2023, 6:54am)
43
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS OF FAMILY LIVES**
## **Opinion**
We have audited the fi nancial statements of Family Lives (the ‘charitable company’) for the year ended 31 March 2023 which comprises the Statement of Financial Activities, the balance sheet, the statement of cashfl ow and notes to the fi nancial statements, including signifi cant accounting policies. The fi nancial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
In our opinion the fi nancial statements:
- give a true and fair view of the state of the charitable company’s affairs as at 31 March 2023 and of its incoming resources and application of resources, including its income and expenditure for the year then ended;
- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
- have been prepared in accordance with the requirements of the Companies Act 2006.
## **Basis for opinion**
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the audit of the fi nancial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the fi nancial statements in the UK, including the FRC’s Ethical Standard, and we have fulfi lled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is suffi cient and appropriate to
provide a basis for our opinion.
## **Conclusions relating to going concern**
In auditing the fi nancial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the fi nancial statements is appropriate.
Based on the work we have performed, we have not identifi ed any material uncertainties relating to events or conditions that, individually or collectively, may cast signifi cant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the fi nancial statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.
## **Other information**
The other information comprises the information included in the trustees annual report, other than the fi nancial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the fi nancial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the fi nancial statements or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the fi nancial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
44
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **Independent auditors’ report**
Family Lives
## **Opinion on other matters prescribed by the Companies Act 2006**
In our opinion, based on the work undertaken in the course of the audit:
- the information given in the Trustees’ report (incorporating the directors’ report) for the fi nancial year for which the fi nancial statements are prepared is consistent with the fi nancial statements; and
- the directors’ report has been prepared in accordance with applicable legal requirements.
## **Matters on which we are required to report by exception**
In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identifi ed material misstatements in the directors’ report.
We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:
- adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
- the fi nancial statements are not in agreement with the accounting records and returns; or
- certain disclosures of directors’ remuneration specifi ed by law are not made; or
- we have not received all the information and explanations we require for our audit; or
- the trustees were not entitled to prepare the fi nancial statements in accordance with the small companies’ regime and take advantage of the small companies’ exemption from the requirement to prepare a strategic report.
## **Responsibilities of trustees**
As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the fi nancial statements and for being satisfi ed that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of fi nancial statements that are free from material misstatement, whether due to fraud or error.
In preparing the fi nancial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.
## **Auditors’ responsibilities for the audit of the**
Our objectives are to obtain reasonable assurance about whether the fi nancial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to infl uence the economic decisions of users taken on the basis of these fi nancial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
45
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Accounts: **Independent auditors’ report**
Family Lives
- enquiry of management regarding laws and regulations applicable to the charity, actual and potential litigation and claims, and any known instances of noncompliance;
- review of minutes of Trustee meetings;
- performing audit work over the risk of management override and controls, such as reviewing journal entries and reviewing investment valuation;
- evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the trustees; and
- reviewing our work throughout the audit fi le for evidence of non-compliance with laws and regulations.
an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.
Helena Wilkinson (Senior Statutory Auditor)
For and on behalf of Price Bailey LLP, Statutory Auditor Causeway House 1 Dane Street Bishop’s Stortford, Hertfordshire, CM23 3BT
Date:
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the fi nancial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions refl ected in the fi nancial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.
A further description of our responsibilities is available on the FRC’s website at: https:// www.frc.org.uk/auditors/audit-assurance/ auditor-s-responsibilities-for-the-audit-of-thefi /description-of-the-auditor%E2%80%99sresponsibilities-for This description forms part of our auditor’s report.
## **Use of our report**
This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in
46
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **Statement of Financial Activities (incorporating Income and Expenditure Account) for the year ended 31 March 2023**
|note
**Income and endowments:**
**Income from:**
Donations and legacies
2
Charitable activities
3
Other trading activities
4
Investment income
5
**Total income**
**Expenditure on:**
Raising funds
6
Charitable activities:
National services
7
Face to Face services
8
Professional development
9
**Total expenditure**
**Net income**
**Funds at 1 April 2022**
24/25
**Funds at 31 March 2023**
24/25|**Unrestricted**
funds
£’000
29
1,380
3
11
**1,423**
55
688
693
1
**1,437**
(14)
948
**934**|**Restricted**
funds
£’000
918
-
-
-
**918**
-
208
805
-
**1,013**
(95)
205
**110**|**2023**
**Total**
**£’000**
**947**
**1,380**
**3**
**11**
**2,341**
**55**
**896**
**1,498**
**1**
**2,450**
**(109)**
**1,153**
**1,044**|**2022**
Total
£’000
1,145
1,486
3
-|
|---|---|---|---|---|
|||||2,634|
|||||31
900
1,827
2|
|||||2,760|
|||||(126)
1,279|
|||||1,153|
The notes on pages 50 to 63 form part of these fi nancial statements
The statement of fi nancial activities include all gains and losses recognised during the year. All income and expenditure derive from continuing activities.
47
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **Balance Sheet as at 31 March 2023**
|note
**Fixed assets**
Tangible assets
17
Cash at bank and in hand
Cash on deposit
Debtors
**Current assets**
18
Amounts falling due within one year
**Creditors:**
19
**Net current assets**
**Total assets less current liabilities**
Provision for liabilities
**Creditors: amounts falling due after**
**one year**
20
**Total net assets**
**Restricted funds**
**Unrestricted funds**
25
23
**Total funds**||1,049
**2023**
£’000
1
(6)
1,050
1,044
934
110
1,044|£’000
726
600
194
1,520
(363)|£’000
**2022**
3
1,156|
|---|---|---|---|---|
||£’000||||
||||||
||||||
||||||
||||||
||196||||
||600||||
||550||||
||1,346||||
||||||
||(297)||||
||||||
|||||1,159
(6)|
||||||
||||||
|||||1,153|
|||||205
948|
||||||
|||||1,153|
The fi nancial statements have been prepared in accordance with the special provisions relating to companies subject to the small companies regime within Part 15 of the Companies Act 2006.
The notes on pages 50 to 63 form part of these fi nancial statements.
The fi nancial statements were approved by members of the Board on **20** July 2023 and signed on its behalf by:
Neena Rupani
Neena Rupani (Chair) N Rupani (Jul 27, 2023, 6:24pm)
Warwick Jones (Treasurer)W Jones (Jul 31, 2023, 6:54am)
Company Registration Number: 03817762
48
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Annual Report
Family Lives
## **Statement of cash fl ows for the year ended 31 March 2023**
|**Reconciliation of net (expenditure)/ income**
**to net cash f ow from operating activities**
Net expenditure as per the statement of
f nancial activities
Depreciation charges
Bank interest
(Increase)/decrease in debtors
Decrease in creditors
**Net cash (used in) / provided by operating**
**activities**
**Cash f ows from investing activities:**
Dividend
Purchase of property, plant and equipment
**Net cash used in investing activities**
**Cash f ows from f nancing activities:**
Social Investment Bond bank loan
**Net cash used in f nancing activities**
**Change in cash in the reporting period**
**Cash at the beginning of the reporting**
**period**
**Cash at the end of the reporting period**|**2023**
£’000
(109)
2
(11)
(2)
(67)|**2023**
£’000
(187)
11
-||**2022**
£’000
(126)
4
-
34
(89)
(2)
(50)|**2022**
£’000
-
(177)
(2)
(50)
(229)
1,555
1,326|
|---|---|---|---|---|---|
||11
-|||||
||-|||||
|||||||
|||(176)
1,326||||
|||1,150||||
|||||||
|**Analysis of cash:**
Cash at bank and in hand
Cash at COIF deposit
**Total cash**||**1 April**
**2022**
£’000
726
600||**Cash**
**f ows**
£’000
(176)
-|**31 Mar**
**2023**
£’000
550
600
1,150|
|||1,326||(176)||
|||||||
|||||||
The notes on pages 50 to 63 form part of these fi nancial statements.
49
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **1 Accounting policies**
Family Lives is a charitable company limited by guarantee and is registered in England and Wales.
The registered offi ce is 15-17 The Broadway, Hatfi eld, Hertfordshire, AL9 5HZ.
## **Basis of preparation of fi nancial statements**
The fi nancial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
The Charity meets the defi nition of a public benefi t entity under FRS102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s).
The Presentation currency used is British Pounds Sterling.
## **Going concern**
The Trustees review forecasts thoroughly including projects delivery costs, the Charity’s operations and cashfl ow and they do not consider that there are material uncertainties regarding the Charity’s ability to continue as a going concern. Accordingly, the Trustees continue to adopt the going concern basis in preparing the fi nancial statements.
## **Tax status**
The Company is a registered charity and no liability to UK corporation tax arose on ordinary activities for the year ended 31 March 2023.
## **Income**
Income is recognised in the period in which the charity is entitled to receipt and the amount can be measured with reasonable certainty.
Grants are included in the Statement of Financial Activities when the entitlement to the grant is probable. Grants made for specifi c purposes are classifi ed as restricted income.
Income is deferred only when the charity has to fulfi l conditions before becoming entitled to it or where the donor or funder has specifi ed that the income is to be expended in a future accounting period.
## **Donations**
Donations organised directly by the charity are included gross together with related fundraising expenditure. Donations organised by external parties are shown on the basis of the amounts received.
Donations in kind such as services or facilities provided free of charges are recognised in the Statement of Financial Activities on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities on the open market. Equivalent amount of expenditure is recognised in the period of receipt of the donations. Volunteers’ donated services have not been included in the Statement of Financial Activities.
## **Expenditure**
Expenditure is recognised where it is more likely than not that there is a legal or constructive obligation committing the charity to pay out resources and the amount of the obligation can be measured with reasonable certainty. All expenditure is allocated to the particular activity where the cost relates directly to that activity.
Irrecoverable VAT is included within expenditure items to which they relate.
## **Allocation of support costs**
The costs of staff employed directly in connection with particular projects are allocated directly to the projects concerned together with all directly incurred expenditure.
50
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **Accounting policies (continued)**
Support costs are apportioned to projects on the basis of gross expenditure of that project.
Management and admin costs relate to Management Team’s time spent on the overall management, development and direction of the organisation.
## **Operating lease agreements**
Rentals applicable to operating leases where substantially all of the benefi ts and risks of ownership remain with the lessor are charged against income and expenditure as incurred.
## **Depreciation**
Fixed assets costing less than £1,000 are written off in full in the year of purchase. Other fi xed assets are depreciated in equal instalments so as to write off their costs over their estimated useful lives as follows:
Offi ce fi ttings Shorter of 7 years and remaining period of lease Offi ce furniture 5 years Offi ce equipment 4 years & software
## **Pensions**
The charity operates a defi ned contribution pension scheme for employees. The assets of the scheme are held separately from those of the charity.
The annual contributions payable are charged to the statement of fi nancial activities. The charity also makes contributions into individual’s own personal pension arrangements.
## **Redundancy policy**
Employees at Family Lives who are being made redundant are entitled to receive a statutory redundancy payment provided that they have two or more years’ continuous service.
## **Cash at bank and in hand**
Cash at bank and cash in hand includes cash and short term highly liquid investments with a short term maturity of three months or less from the date of acquisition or opening of the deposit or similar account.
## **Debtors**
Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. Accrued income and tax recoverable are included at the best estimate of the amount receivable at the balance sheet date.
## **Creditors and provisions**
Creditors and provisions are recognised when there is a present obligation at Balance Sheet date as a result of past event resulting in the transfer of economic benefi t to a third party and the amount due to settle the obligation can be measured or estimated reliably.
Creditors and provisions are recognised at their settlement amount after allowing for any trade discounts due.
## **Fund Accounting**
General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general activities of the charity and which have not been designated for any other purpose.
Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes.
Restricted funds are funds which are to be used in accordance with specifi c restrictions imposed by donors or which have been raised by the charity for particular purposes.
## **Financial instruments**
The charity only has fi nancial assets and fi nancial liabilities of a kind that qualify as basic fi nancial instruments. Basic fi nancial instruments are initially recognised and measured at transaction value and subsequently measured at their settlement value with the exception of:
- Fixed assets are measured at cost less depreciation.
- Social investment loan initially recognised and measured at the amount received, with the carrying amount adjusted in subsequent years to refl ect repayments.
51
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **Accounting policies (continued)**
## **Critical accounting estimates and areas of judgement**
Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.
Critical accounting estimates and assumptions:
The Trustees make estimates and assumptions concerning the future. The resulting accounting estimates and assumptions will, by defi nition, seldom equal the related actual results. There are no estimates and assumptions that have a signifi cant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next fi nancial year.
## **2a Donations and grants (current year)**
|**Donations and grants (current year)**||||
|---|---|---|---|
|General donations
Restricted grants:
National services
Face to Face Services
Total|**Unrestricted**
**funds**
£’000
29
-
-|**Restricted**
**funds**
£’000
-
69
849|**2023**
**Total**|
||||£’000|
||||29|
|||||
||||69|
||||849|
||29|918|947|
Funding from Central Government was £nil (2022: £nil) and Local Government £665k (2022: £260k). Funding conditions attached to the income have been met and objectives as set out on funding agreements have been achieved.
Funding from Local Governments were for ParentChild+ project, Ukraine Families Welfare service, Barnsley Crisis funding and Greater London Authority’s Violence reduction projects.
52
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **2b Donations and grants (prior year)**
|General donations
Restricted grants:
National services
Face to Face Services
Total|**Unrestricted**
**funds**
£’000
12
-
-|**Restricted**
**funds**
£’000
-
188
945|**2022**
**Total**|
|---|---|---|---|
||||£’000|
||||12|
|||||
||||188|
||||945|
||12|1,133|1,145|
The charity is indebted to its volunteers for the time spent providing services to the charity. Based on 30,780 hours spent (2022: 23,878 hours), this equates to £540,945 (2022: £382,852). The Financial statements do not include donated volunteers’ hours and dedicated time of Trustees of the charity.
There have been no other donations in kind during the year.
## **3 Income from charitable activities**
|Helpline services
Face to Face services
Professional Development
Total|**2023 Total**|**2022 Total**
£’000
668
816
2|
|---|---|---|
||£’000||
||662||
||717||
||1||
||1,380|1,486|
Income from charitable activities was unrestricted. Amount received from Central government was £706k (2022: £801) and Local Government £650k (£2022: £661k). Funding conditions attached to the income have been met and objectives as set out within funding agreements have been achieved.
## **4 Other trading activities**
|**Other trading activities**|||
|---|---|---|
|Sales of wristbands
Total|**2023 Total**|**2022 Total**
£’000
3|
||£’000||
||1||
||1|3|
Income from other trading activities was unrestricted.
53
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **5 Investment income**
|**5**
**Investment income**|||
|---|---|---|
|Bank interest receivable
Total
Investment income was unrestricted.|**2023 Total**|**2022 Total**
£’000
-|
||£’000||
||11||
||11|-|
||||
## **6 Cost of raising funds**
|Staff costs
Events and fundraising
Support cost (Note 10)
**Total**
Cost of raising funds in 2023 and 2022 were unrestricted.|**2023 Total**|**2022 Total**
£’000
23
3
5|
|---|---|---|
||£’000||
||42||
||3||
||10||
||**55**|**31**|
||||
## **7a National Services expenditure (current year)**
|**National Services expenditure (current year)**|**year)**|||
|---|---|---|---|
|**Unrestricted**
**funds**
£’000
Direct costs
557
Support costs (Note 10a)
131
**Total**
**688**
**National Services expenditure (prior year)**
**Unrestricted**
**funds**
£’000
Direct costs
558
Support costs (Note 10b)
113
**Total**
**671**|**Unrestricted**
**funds**
£’000
557
131|**Restricted**
**funds**
£’000
182
26|**2023**
**Total**|
||||£’000|
||||739|
||||157|
||**688**|**208**|**896**|
|||**Restricted**
**funds**
£’000
205
24||
||||**2022**
**Total**|
||||£’000|
||||763|
||||137|
||**671**|**229**|**900**|
## **7b National Services expenditure (prior year)**
## **8a Face to face services expenditure (current year)**
|Direct costs
Support costs (Note 10a)
**Total**|**Unrestricted**
**funds**
£’000
529
164|**Restricted**
**funds**
£’000
708
97|**2023**
**Total**|
|---|---|---|---|
||||£’000|
||||1,237|
||||261|
||**693**|**805**|**1,498**|
54
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
|**8b**
**Face to face services expenditure (prior year)**
Unrestricted
funds
£’000
Direct costs
606
Support costs (Note 10b)
166
**Total**
**772**
**9**
**Professional Development expenditure**
Direct costs
Total
**10a Analysis of support costs (current year)**
**Raising**
**Funds**
£’000
Management & admin
3
Human Resources
2
Finance
2
Information Technology
2
Governance (Note 12)
1
Depreciation
-
Premises, off ce and other costs
-
**Total**
**10**|**8b**
**Face to face services expenditure (prior year)**
Unrestricted
funds
£’000
Direct costs
606
Support costs (Note 10b)
166
**Total**
**772**
**9**
**Professional Development expenditure**
Direct costs
Total
**10a Analysis of support costs (current year)**
**Raising**
**Funds**
£’000
Management & admin
3
Human Resources
2
Finance
2
Information Technology
2
Governance (Note 12)
1
Depreciation
-
Premises, off ce and other costs
-
**Total**
**10**|**8b**
**Face to face services expenditure (prior year)**
Unrestricted
funds
£’000
Direct costs
606
Support costs (Note 10b)
166
**Total**
**772**
**9**
**Professional Development expenditure**
Direct costs
Total
**10a Analysis of support costs (current year)**
**Raising**
**Funds**
£’000
Management & admin
3
Human Resources
2
Finance
2
Information Technology
2
Governance (Note 12)
1
Depreciation
-
Premises, off ce and other costs
-
**Total**
**10**|Restricted
funds
£’000
942
113|Restricted
funds
£’000
942
113|Restricted
funds
£’000
942
113|
|---|---|---|---|---|---|
|||**772**|**1,055**|||
|||**Raising**
**Funds**
£’000
3
2
2
2
1
-
-||||
||||**2023**|||
||||Unrestricted
funds|||
||||£’000|||
||||2|||
||||2|||
||||**Helpline**
**services**
**Face to**
**Face**
**services**
£’000
£’000
42
70
26
43
28
47
35
59
19
32
1
1
6
9|||
||||||**2023**
**Total**|
||||||£’000|
||||||115|
||||||71|
||||||77|
||||||96|
||||||52|
||||||2|
||||||15|
|||**10**|**157**
**261**||**428**|
55
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **10b Analysis of support costs (prior year)**
|Management & admin
Human Resources
Finance
Information Technology
Governance (Note 12)
Depreciation
Premises, off ce and
other costs
**Total**|**Raising**
**Funds**
**Helpline**
**services**
**Face to**
**Face**
**services**
**Professional**
**Development**
£’000
£’000
£’000
£’000
1
37
76
-
1
22
45
-
1
20
41
-
1
35
70
-
1
17
33
-
-
1
3
-
-
5
11
-|**2022**
**Total**
£’000
114
68
62
106
51
4
16|
|---|---|---|
||**5**
**137**
**279**
-|**421**|
The costs of staff employed directly in connection with particular projects are allocated directly to the projects concerned together with all directly incurred expenditure.
Support costs are apportioned to projects on the basis of gross expenditure of that project. Management and admin costs relate to Management Team’s time spent on the overall management, development and direction of the organisation.
## **11 Net income for the year**
|This is stated after charging:
Depreciation
Operating leases for land and buildings
Audit fee
**12**
**Governance costs**
Governance costs are made up of:
Staff salaries
Staff travel & meetings
Trustees' expenses
Audit fee
Insurance and professional fees|**2023**|**2022**
£’000
4
44
15|
|---|---|---|
||£’000||
||2||
||39||
||17||
|||**2022**
£’000
23
-
15
12
1|
||**2023**||
||£’000||
||21||
||-||
||17||
||13||
||1||
||52|51|
56
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
|**13**
**Staff costs and numbers**
Staff costs were as follows:
Salaries
Social security costs
Pension contributions
Redundancy payments
The number of employees employed by the charity
whose emoluments exceeded £60,000 were:
£70,001 - £80,000
£80,001 - £90,000
Average weekly number of employees during the year,
calculated based on full time equivalents:
Charitable activities
Governance
Average number of staff employed during the year:||**2022**
£’000
2,003
156
80
73|
|---|---|---|
||**2023**||
||£’000||
||1,814||
||146||
||72||
||33||
||2,065|2,312|
|||**No**
1
1|
||**No**||
||||
||-||
||1||
||1|2|
|||**No**
61
1|
||**No**||
||||
||60||
||1||
||61|62|
||110|119|
Total employee benefi ts received by key management personnel, including pension and employer’s national insurance contributions were £197k (2022: £184k). This year’s key management personnel include Chief Executive, Director of National Services and Director of Communications. In 2022, Key Management Personnel were made up of Chief Executive and Deputy Chief Executive.
No Trustee received any payment during the year (2022: £nil).
## **14 Board of Trustees**
Trustees’ expenses relate to travel expenses reimbursed for attendance at Board of Trustees meetings. One trustee was reimbursed £476 (2022: nil).
## **15 Related party transactions**
There were no related party transactions that require disclosure.
57
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **16 Pensions**
The charity has a group personal pension scheme to which employees are automatically enrolled; staff may then opt out. In accordance with the scheme the charity contributed 4% of gross salary as determined by a matched contribution of the individual employee. For staff enrolled prior to 1st April 2013 Family Lives’ contribution is 6.5% of gross salary.
Total pension contributions for the year amounted to £72,446 (2022: £80,394). Pension payment outstanding at year end was £13,164 (2022: £14,617).
## **17 Tangible Assets**
|Cost
At 1 April 2022
Additions
Cost of disposals
At 31 March 2023
Depreciation
At 1 April 2022
Charge for the year
On disposals
At 31 March 2023
Net book value
At 31 March 2023
Net book value
At 31 March 2022|Furniture &
equipment
£’000
29
-
-|
|---|---|
||29|
||26
2
-|
||28|
||1|
||3|
58
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **18 Debtors**
|Debts receivable within one year
Trade debtors
Prepayments and accrued income
Other debtors
Debts receivable after more than one year
Rent deposit|**2023**|**2022**
£’000
74
119
-|
|---|---|---|
||£’000||
||||
||42||
||152||
||1||
||195|193
1|
||||
||1||
||196|194|
|**19**
**Creditors**
Trade Creditors
Accruals
Deferred income (Note 20)
Taxation (inc VAT) and Social Security
Other creditors||**2022**
£’000
38
85
144
83
15|
|---|---|---|
||**2023**||
||£’000||
||40||
||55||
||102||
||87||
||13||
||297|365|
Other creditors represents pension contributions outstanding at 31 March 2023.
## **20 Social Investment loan**
The loan was repaid in full in November 2021
## **21 Provision for liabilities**
|**Provision for liabilities**||
|---|---|
|Dilapidation of area off ces|**At 1 Apr 2022**
**Provision for**
**the year**
**Provision**
**released**
**At 31 Mar**
**2023**
£’000
£’000
£’000
£’000
6
-
-
6|
||6
-
-
6|
The provision relates to dilapidation costs of the charity’s head offi ce in Hatfi eld. No funds were utilised and there was no additional provision made during the year.
59
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **22 Movements in deferred income**
|Balance at the beginning of the year
Resources deferred during the year
Amount released from previous year
Balance at the end of the year|**2023**|**2022**
£’000
250
144
(250)|
|---|---|---|
||£’000||
||144||
||102||
||(144)||
||102|144|
Deferred income represents income received in advance in the year ending 31st March 2023 that relates to next fi nancial year mainly to fund Face to Face services.
## **23 Obligations under operating leases**
|Operating leases expiring within 1 year
Operating leases expiring within 2 to 5 years
Total operation leases
The above leases relate to:
Land and buildings
Photocopiers|**2023**|**2022**
£’000
38
3|
|---|---|---|
||£’000||
||42||
||2||
||44|41|
||43
1
44|39
2
41|
## **24a Analysis of net assets between funds (current year)**
|Fixed assets
Current assets
Current liabilities
Long term liabilities
Total net assets|**Unrestricted**
**funds**
**Restricted**
**funds**
**2023**
**Total**
£’000
£’000
£’000
1
-
1
1,236
110
1,346
(297)
-
(297)
(6)
-
(6)|
|---|---|
||934
110
1,044|
## **24b Analysis of net assets between funds (prior year)**
|Fixed assets
Current assets
Current liabilities
Long term liabilities
Total net assets|**Unrestricted**
**funds**
**Restricted**
**funds**
**2022**
**Total**
£’000
£’000
£’000
3
-
3
1,315
205
1,520
(364)
-
(364)
(6)
-
(6)|
|---|---|
||948
205
1,153|
60
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **25a Movements in unrestricted funds (current year)**
|**Unrestricted funds**
General unrestricted funds
**Total unrestricted funds**|**At 1 Apr**
**2022**
**Income**
**Expenditure**
**Net Trfs**
**At 31 Mar**
**2023**
£’000
£’000
£’000
£’000
£’000
948
1,423
(1,437)
-
934|
|---|---|
||948
1,423
(1,437)
-
934|
## **25b Movements in unrestricted funds (prior year)**
|**Unrestricted funds**
General unrestricted funds
**Total unrestricted funds**|**At 1 Apr**
**2021**
**Income**
**Expenditure**
**Net Trfs**
**At 31 Mar**
**2022**
£’000
£’000
£’000
£’000
£’000
923
1,501
(1,476)
-
948|
|---|---|
||923
1,501
(1,476)
-
948|
61
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **26a Movements in restricted funds (current year)**
|**Funder name**
**Purpose**
**National services**
National Lottery Community Fund
Digital Development
The Monday Charitable Trust
Helpline/LiveChat
John Armitage Charitable Trust
Helpline/LiveChat
**sub-total**
**Face to face services**
The Dulverton Trust
Early Years intervention
Sport England
Active Families project
The Rayne Foundation
Young Carers support
National Lottery Community Fund
Family Learning &
Support
National Lottery Community Fund
Afghan Families
project
Westminster, Kensington & Chelsea
Early Years intervention
St Giles & St George
Befriending service
GLA Westminster
Parent Champion
service
Esmee Fairbairn Foundation
Early Years intervention
City of Westminster Foundation
Parenting Support
service
The Brook Trust
Early Years intervention
Fidelity UK Foundation
Family support/Change
manager
The Monday Charitable Trust
Family support/Change
manager
Westminters & the Royal Borough of
Kensington and Chelsea
Ukraine Families
Welfare Checks
Barnsley Metropolitan Borough
Council
Support through crisis
London Borough of Hounslow
Active Families project
City of Westminster
Covid Vaccine Uptake
Westminster Almshouses
Young Carers support
Ealing Turnaround Project
Youth Justice Service
Various small grants
**sub-total**
**Total**|**At 1 Apr**
**2022**
**Income**
**Expenditure**
**At 31 Mar**
**2023**
£’000
£’000
£’000
£’000
144
24
123
45
33
33
-
44
45
52
37|
|---|---|
||**221**
**69**
**208**
**82**|
||2
2
-
5
5
-
7
7
-
8
8
-
11
11
-
(178)
468
372
(82)
7
6
11
2
-
28
27
1
24
66
90
-
5
5
-
11
33
26
18
41
35
6
29
50
24
55
-
82
77
5
30
30
-
-
25
25
-
-
13
13
-
-
7
3
4
8
1
7
12
33
33
12|
||**(16)**
**849**
**805**
**28**|
|||
||**205**
**918**
**1,013**
**110**|
In March 2019, we started a new multi-year project, ParentChild+, in Westminster and Kensington & Chelsea, whose primary objective is to narrow the gap in school readiness for disadvantaged children. The defi cit for the year, £82k (2022: defi cit £178k) was the result of timing difference between costs incurred and milestones reached to trigger income recognition. We forecast to achieve most of the milestones in the coming year and eliminate defi cit altogether.
62
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Accounts
## **26b Movements in restricted funds (prior year)**
|**Funder name**
**Purpose**
**National services**
National Lottery Community Fund
Digital Development
The Monday Charitable Trust
Helpline/LiveChat
John Armitage Charitable Trust
Helpline/LiveChat
**sub-total**
**Face to face services**
BBC Children in Need
Young Carers support
The Dulverton Trust
Early Years intervention
The British Legion/Covenant Fund
Supporting Forces
families
Sport England
Active Families Project
The Rayne Foundation
Young Carers support
National Lottery Community Fund
Family Learning &
Support
National Lottery Community Fund
Afghan Families
project
Education Endowment Foundation
Early Years intervention
Westminster, Kensington & Chelsea
SIB
Early Years intervention
John Lyon Trust- CDA
Individual & Group
support
St Giles & St George
Befriending service
GLA Lewisham and Westminster
Parent Champion
service
Esmee Fairbairn Foundation
Early Years intervention
Essex County Council
Individual & group
support
City of Westminster Foundation
Tracking Social
Isolation
The Brook Trust
Early Years intervention
Fidelity UK Foundation
Family support/Change
Manager
The Monday Charitable Trust
Family support/Change
Manager
Westminster & RBKC
Ukraine Families
Welfare Checks
Variour small grants
**sub-total**
**Total**|**At 1 Apr**
**2021**
**Income**
**Expenditure**
**At 31 Mar**
**2022**
£’000
£’000
£’000
£’000
171
127
154
144
65
-
32
33
27
60
43
44|
|---|---|
||**263**
**187**
**229**
**221**|
||4
-
4
-
7
35
40
2
5
1
6
-
5
120
120
5
2
13
8
7
19
77
88
8
20
46
55
11
51
133
184
-
(61)
221
338
(178)
2
6
8
-
-
13
6
7
23
37
60
-
2
64
42
24
9
-
9
-
-
16
11
5
-
30
19
11
-
66
25
41
-
50
21
29
-
1
1
-
5
17
9
12|
||**93**
**946**
**1,054**
**(16)**|
|||
||**356**
**1,133**
**1,283**
**205**|
63
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023
Family Lives
Annual Report
## **We build better family lives together**
Tel: 020 7553 3080 www.familylives.org.uk Helpline: 0808 800 2222
Family Lives 15-17 The Broadway Hatfi eld Hertfordshire AL9 5HZ
Charity Number 1077722 Company Number 3817762 Registered in England and Wales
All images used in this publication are illustrations and are intended to be representative only. They do not portray any specifi c individual or service user.
Copyright © Family Lives 2023
64
Family Lives Annual Report and Financial Statements for the year ending 31 March 2023