citizens advice Telford & the Wrekln TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX rrrading as Citizens Advice Telford & The Wrekin] (a company limited by guarantee) Charity No. 1077566 Company No. 03844929 REPORT AND FINANCIAL sfATEMENTS YEAR ENDED 31 MARCH 2024
TELFORDAND THEWREKIN CITIZENSADVICE BUREAUX LEGAL & ADMINISTRATIVE INFORMATION Charity number: 1077566 Company number: 03844929 Authorised & regulated by the Financlal Conduct AuthorFty: FRN: 617769 Registered Office: Suite 4 Syer House Stafford Park Telford TF3 3BD TrusteeslDlrectors David Shelmerdine Paul Clifford Julia Bennett Cllr Andrew Burford Samuel Chilvers Timothy Elliott Sherrel Fikeis Dipak Kotharl OBE Cllr Gemma Offland Rebecca Tindall Julie Twynholm Thomas Longmore (Chair) Ivice-chair) Resigned 12Jan 2024 Co-opted 29January 2024 Resigned 8 June 2023 Resigned 4July 2023 Appointed on 1 May 2024 Key Personnel: Louise Cross Kay Benting Richard Tonks Chlef Executlve Officer Finance Manager Advice Services and Quality Manager Accountants.. James Holyoak & Parker Ltd 1 Knights Court, Archers Way Battlefield, Shrewsbury, SY13GA
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX CONTENTS For the year ended 31 March 2024 1. Objectives and Activities 1.1 Charitable Objectives and Public Benefit 1 .2 Strategic Priorities 2024125 1.3 Staff and Volunteers 1.4 Provision of Services 2. Achievements and Performance 2.1 Working with Clients 2.2 Staffing 2.3 Quality Monitoring 12 12 3. Financial Revlew 3.1 The Financial Position 3,2 Principal Funding Sources 3.3 Reserves Policy 3.4 Investment Policy 3.5 Risk Management 13 13 13 14 14 14 4. Plans for Future Periods 4.1 Strategic Priorities 4.2 Going Concern 15 15 18 5. Informatlon on Fundralsing Practlces 5.1 Fundraising Code of Practice 19 19 6. Structure, Governance and Management 6.1 Governing Document 6.2 Organisational Structure 6.3 Trustee Induction and Training 6.4 Pay and Remuneration of Senior Staff 6,5 Related Parties 19 19 19 20 20 20 7. Statement of Trustees. Responslbilltles 21 8. Independent ExaMineS Report to the Trustees Statement of Financial Activities Balance Sheet Cash Flow Statement 26 Notes to the Financial Statements 26 Detalled Income and Expenditure Accounts (Management Information Only) 40
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 The TrLJStees {who are also directors of the charity for the purposes of the Companies Act) are pleased to present their annual report and audited financial statements for the year ending 31 March 2024. The financial statements comply with requirements of the Statement of Recommended Practice 2019. the Companies Act 2006 and Financial Reporting Standards. 1. OBJECTIVES AND ACTIVITIES 1.1 Charitable Objectives The objectives of the company are: he promotion of any charitable purposefor the benefit of the community in the areo of Telford and Wrekin Council by the advancement of education. the protection of heolth and the relief of povety. sickness ond distress. The activities of the charity are: "Advice and support on all problems offecting the general public". Telford and Wrekin Citizens Advice Bureaux aims: To provide the advice people needfor the problems theyfoce. And equally.. To improve the policies ond practices that affect people s lives. Telford and Wrekin Citizens Advice Bureaux is known as Citizens Advice Telford and the Wrekin {CAT&W), following a re-branding of the whole national service some years ago. CAT&W aims to provide a regular and accessible holistic advice service for the people of Telford and Wrekin ocal authority area. The advice service is free. confidential. impartial and independent. The charity provides information and advice on individual's rights and responsibilities, empowering those who can to help themselves to resolve issues and supporting those who need more help. It also aims to identify local need for specialist advice services and to meet this need by providing these services directly or working with and in support of other agencies. CAT&W also aims to use its knowledge of local issues to work proactively with local and regional agencies to prevent problems arising for their clients in the first place. The Trustees consider that they have complied with the duty in Sertion 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission in reviewing the CAT&W Trustees Report and Financial Statements for the year ended 31 March 2024. its activities and in planning its future priorities.
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 1.2 Strategic Priorities 2024125 Advice We wlll: Improve access to our advice services. Increase the number of clients we help. Maximise our reach and accessibility within places and commLJnities that need us the most. People We will: Be a great place to work and volunteer Sustainability We wlll: Have a sustainable funding strategy. Retain our current grants and contracts but plan and generate new income to grow the seNice or mitigate the loss of contracts. Maintain our high-quality advice. Advocacy and Communlcatlons We will: Make sure the people who need us most are aware of our service and help them to access our services. Share the unique work that we do and the impact we make with our stafflvolunteers, funders, and stakeholders. Culture We will: Be a great partner to collaborate with. Ernbed equity. diversity. and inclusivity in everything that we do. Continuously reduce our environmental impact. 1.3 Staff and Volunteers The charity is grateful for the huge contribution of its volunteers who are involved in service provision and support roles. During the year a total of 21 active volunteers contributed around 5,356 hours with an estimated value of £196,109 {2023: £142.000) using the updated National Citizens Advice tool. They worked in a range of roles including Trustees, advisors, receptionists, telephonists, form fillers, administrators and much more.
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 1.4 Provision of Services The advice services are open to all members of the public and are free of charge. The following Services and projects were provided during the year: General advice for residents of Telford & Wrekin. Thi5 was provided through initial telephone registration or contact via email. letter. referral. or the online 'Contact Us, form, followed by a holistic advice appointment. Signposting and information was also provided by our First Point of Contact Team and from our website. Debt advice and casework, especially for vulnerable people, through the Money Advice SeNice Project. This service continues to provide community outreach sessions so as to reach more people and improve accessibility. Help to Claim. Assisting people to make claims for Universal Credit and personal budgeting. Energy advice with the Energy Outreach Project and Energy Advice Programme to support clients with energy advice and help income maximisation. This included the provision of fuel vouchers for individuals and groups. General advice through paid for outreach sessions funded by Newport, Stirchley and Brookside, and Hadley and Leegomery Parish Councils. Our Cost-of-Living outreach services, which began in 2022, continued throughout the year in response to the ongoing crisis. The outreach provision is delivered in 19 wards where demand for our services are highest. A list of the outreaches can be accessed h Dedicated advice for families with children with severe and multiple needs working with Telford and Wrekin Council's Strengthening Families Team Dedicated 'Better off in Worw and benefits advice as part of the Enable contract admlnistered by Shropshire Citizens Advice. The NET. This is a National Lottery Community Fund project which provides support services. It is delivered in partnership with Stay. a local housing and support services provider and MIND which provides mental health support. Baby Steps. This is an advice project supporting new parents, primarily focussing on finances, Delivering advice in health settings. This project is funded by National Citizens Advice Cost-of-Living funding for 12 months. The Carers & Work Visa Projert. Working in partnership with Shropshire Citizens Advice and Telford & Wrekin Council funding to support care workers whose sponsors have lost their licence. Additional resources in year allowed us to participate in and deliver a number of Cost-of-Living events, drop-in outreach sessions, and to run awareness days across the Borough. We were also able to run an event in Newport funded by Newport District Running Club. The Cost-of-Living was the public campaign we focused on again this year. As a network we were particularly pleased with the decision to raise benefits in line with inflation. Our Impact video for 2023 - 2024 can be viewed here - Im act Video
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 2. ACHIEVEMENTS AND PERFORMANCE General Position of the Organisation: The financial year 2023-24 was a positive year for the charity despite the increased demand and challenges presented by the Cost-of-Living crisis. Income generated during the year, mostly related to the crisis, improved our financial performance. However, the majority of this additional funding was both one off and time limited. Previous decisions made the Board of Trustees to refocus resources on front line delivery and to increase advisor capacity meant we were in a relatively strong posltion to meet the demands generated by the Cost-of-Living crisis and maintain our extended outreach offer. In January 2024 we had our busiest ever month. Our Core Business Objectives Remain: Our business strategy for the 12-month period was to increase the number of clients supported along with maintaining our quality standards and ability to help clients with multiple and complex issues. The charity increased the number of unique clients supported by 4% compared to the previous year. However, it is worth noting that the number of total issues dealt with has increased from 35,707 to 50,418. This is an average increase from five issues per client to seven per client and a 41 % increase overall. There has been strong progress against the strategic business plan targets set against the backdrop of the Cost-of-Living crisis. Retaining Skilled Staff and Buildlng Capacity Our current business objectives are to retain our skilled front line adviser staff. We continue to have a flexible approach to working, encouraging staff to work in a way that best suits their needs. Main Office - Relocation The sale of our Tan Bank office and relocation to Syer House serviced offices was a major milestone and achievement in year. The offices, following fit out, will provide a high quality and central offer which we anticipate will benefit clients, staff and volunteers. The fit out works, which will create a secure public reception and six interview rooms, is progressing well with completion anticipated by Autumn 2024. Leadership Self Assessment (LSA) The three-year National Citizens Advice LSA site visit in August 2023 was a robust test of all of our systems. governance, quality assurance and controls. The assessor who visited was extremely complementary about the work we do and the quality of the advice we give. We received Advice Quality Standard (AQ5) accreditation for a further three years and casework accreditation.
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 2.1 Working with Clients Between April 2023 and March 2024. the Service Supported 12,119 People. We provided full advice to 7.667 clients with 50,418 issues. The biggest areas of work were Benefits and Universal Credit with 20,780 issues (4,110 clients). Benefits and Tax Credits with 9,485 issues (2,529 clients) and Debt with 3,517 issues (912 clients). BERè, ch24 12,119 7.667 Clients Full Supported Advice 4% incraase on last 4% increase on last ye•r year CLIENTS ISSUE&. AN INCREASE OF 41% 50,418 1111150UT OF10 Client$ ha¥• 8 long terni health eondition or elasslfy as disabled ISSUE BREAKDOWX os
TELFORD AND THE WREKIN CITIZENSADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 No of Issue on 20s 22/23 Issu23/24 utilities & Communications Travel & Transport Tax I Relationships & Family Legal Immigration & Asylum Housing Health & Community Care GVA & Hate Crime Financial Services & Capability Employment Education I Consumer Goods & Services Charitable Support & Food banks Benefits Universal Credit Benefits & Tax Credits 5,000 10,000 15,CKJO 20,000 25,000 221231ssues • 23124 Issues How the Service was Delivered {2022123 in brackets): 41% {48%1 Telephone. 18% (11 %) Face to Face, 27% (2386) Email. 7% (12%) Web Chat, 6% {4%1 Advlcellne Phone, 1% {196) Letter "4.453 Quick Provided with information. Contacts" signposting or a referral 38% Enqui Lina l Loca Phone 17% Webchatl Emaill Other ',11 45% Dropin
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 2.1 Working with Clients (continued.) The use of social media this last year changed with a reduced amount of posts, but more targeted towards campaigns and relevant information for local residents: Across 1,175 posts. 94.297 people saw the posts (impressions) and 416 links were clicked where further information was provided. The Income gained for our cllents (mostly in benefits income) was £6.29m (2022123 £4.9m). Percentage of Clients by Ward °A of Total Clients Cases along Local Authority Ward 8% 7% 6% 6%6%6% 5%5% 4% 4% 3%3%3%3%3% ()l&o Qo 10-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 Client Profile Age of clients E5-S9 X-94 Genderof clients Health of clients vertntTtrMIOtr•) Ethnicityof clients 1%0%3X2%3%6%1%1%1%0%0%1%2%1% 4%0XO%O
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 2.2 Staffing We are a comparatively small charitable organisation. We run our core-services and associated projects with a group of staff who work flexibly across areas of work and on different projects as funding allows. We are committed to those staff and their care and welfare. The majority of our work is provided under grant agreements against which we have to deliver to a range of targets and key performance indicators (KPIS). 2.3 Quallty Monltorlng We have done well this year across most areas of our Performance Quality Framework which is monitored by Citizens Advice nationally. These are scored against a Red, Amber, Yellow, Green {RAYG) system, where Green is the top score. As of 31 March 2024, our scores were as follows: Our Client Experience scores thisyearwere Amber for Client Ease of Access, Yellow forthe clientfinding a way forwardlclient recommending the service and Green for the clienfs problem being solved. We acknowledge that work needs to be done to improve the Ease of Access to our services. When compared to national statistics, we are still 2% higher when looking at the positive responses {75% v 73961. This is similar across the other three areas. where we outperform the national average of positive responses. This year our financial health was Green. We continue to receive a grant from Telford & Wrekin Council which enables us to leverage other income streams and manage our delivery year-on-year. Along with this our prudent operational and financial planning helped us achieve these scores. Our annual three-year onsite leadership audit scored Green. This indicates that we have good governance, management, and leadership systems in place. Our QualityofAdvice rating was Green across the board. It is based on rolling 12-month data for both client outcomes and case administration key performance indicators. This includes monthly internal self-assessment and consistency reviews reporting 10 the national Citizens Advice Quality of Advice Assessments (QAA) Team. This work is led by our Advice Services and Quality Manager and a dedicated Quality Officer. We also undertake a risk-based approach and record independent file reviews for individuals undertaking casework. Our Green rating confirms that clients of CAT&W can have confidence that the advice they receive is of a consistently high quality. The People Management survey improved again this year with an overall rating of Green. 12-
TELFORD AND THE WREKIN CITIZENSADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 3. FINANCIAL REVIEW 3.1 The Financial Position The Trustees consider that the state of the charitys affairs is satisfactory. The Trustees do not expect any significant long-term change to the charitys core business. Income in the year was £1,131,662 (2023: £791,519) of which £722.415 related to restricted projects and activities. Total expenditure was £874,141 {2023: £746,684). The year-end outcome was therefore a surplus of £257,521 {2023: £44,835) against a balanced budgeted. The charity has many projects with restricted funding and the charity will sometimes have to commence projects using unrestricted funds before specific funding is received. This means that some of the restricted funds may be in deficit at the year-end. This represents the timing of the funding only. Any completed projects which are in deficit have an amount transferred from unrestricted reserves to the fund. At the year-end we held unrestricted and undesignated reserves of £953.467 {2023: £695,333). See the Reserves Policy (at Section 3.3 below). 3.2. Prlnclpal Fundlng Sources The Trustees of CAT&W would like to thank all of those who have given funding or donated to CAT&W across the last financial year. Our principal funders have been: Telford & Wrekin Corporate Grant Strengthening Families Family Hubs International Care Workers National Citizens Advice Money Advice Services Help to Claim Big Energy Saving Network Energy Advice Programme Innovation/Cost of Living one off Grant Funding The National Lottery community Fund The Net Community Cost of Living one off Grant Parish Council Outreach Services Hadley and Leegomery Newport Stirchley & Brookside Other SupporterslFunders Enable Rotary Club of Wellington Wrekin Housing Trust 13
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 3.3 Reserves Policy The Trustees believe that the charity should hold financial reserves in order to ensure that it can continue to operate and meet the needs of clients in the event of unforeseen and potentially damaging circumstances arising. This policy is monitored quarterly and reviewed annually by the Trustees. The policy was reviewed and amended in April 2024. Following the move to Syer House the Trustees have decided to retain designated funds: Continuity Reserve {previously known as Reserves Policy) IT Replacement Premises Repair Staffing Reserve Development Premises Liability (three years) Syer House Reinstatment Liability Money and Pension Service Business Continuity The Trustees believe it to be prudent to increase the Continuity ReseNe in 2024-25 from three to slx months. The previous three months, budgeted operating costs for 2023-24was £223,5000 and based on the budgeted operating costs (2022.. £184,000). As and when such costs are incurred, they will be charged against the fund. In this way the charity will be able to meet any foreseeable costs for which the reserves policy has been formulated, Please see Note 18 on page 34 for further information and a breakdown of Unrestricted Funds. 3.4 Investment Poliry The charity has the power, in furtherance of its objects. to invest monies not immediately required for working capital. This investment policy is agreed by the Trustees, who in doing so aim to get the maximum return balanced against any financial risks. Following a review of the organisation's investments, the Trustees have revised the placement of funds in accounts with varying notice periods, to achieve better returns whilst ensuring adequate cashflow. 3.5 Rlsk Management The Trustees have considered all the major risks to which the charity is exposed and maintain a risk register and take action to mitigate those risks. A quarterly report is received by the Board on existing and emerging significant risks. The key significant risks identified are: Reliance on a small number of income streams Significant increase in client demand Loss of trained staff and volunteers Policies and procedures are in place 10 manage organisational processes such as financial management and partnership working to minimise risk in these areas. There are annual reviews of our management systems against Charity Commission guidance to ensure we are congruent with best practice in the sector. 14-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 4. PLANS FOR FUTURE PERIODS 4.1 Strateglc Prlorltles In May 2022, the Trustee Board agreed an updated Strategic Plan for the period 2022-2025. Our Strateglc Alms 2022-25 Advice We wlll Improve access to our advice services Deliver a flexible advice model with a mix of remote and local adviser5 delivering across a range of channels and locations. Protect our face-to-face advice service capacity and extend this further into our high priority communities {based on Client Needs Assessment). Maximise our reach and accessibility by improving our telephone service and call managementlcall waiting. Further improve access to services with a blend of digital channels, out of hours and community-based accessladvice points. Incorporate service user perspectives into our planning and declslon-making processes. We will put our clients at the heart of our service. Our communications will better help our clients to understand how they can get the advice or support they need. Ensure our seNices are accessible to all by talking and listening to our users. Improve engagement by delivering partnerships with specialist groups. We wlll Increase the number of cllents that we help Maximise the number of clients helped by increasing our adviser capacity and look at efficiencies through technology. Ensure the clients that need our help the most are aware of our services and can access them easily. We will maximlse our reach and accesslblllty wlthln places and communltles that need us the most Codesign our delivery model with. and in our communities. Create a more equitable First Point of Contact walk in service for the Borough. Leoding to.. Our advice services will be accessible and relevant to all our diverse clients whose experiences and outcomes will be more positive. Our technology will respond to user needs and will improve access to our services, including face to face. 15-
TELFORD AND THE WREKIN CITIZENSADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 People We will be a great place to work and volunteer Retain our current high-quality workforce by always being a great employer - providing the best flexible working options. well managed, trained. supported staff, helping with their wellbeing and mental health, and planned protected learninglwellbeing time. Review our pay structure and introduce a formal evaluation process along with career bands to allow staff to progress. Staff and volunteers receive the training they need to meet client needs and provide quality advice, meet governance and legislative requirements. Development opportunities are in place for all staff and volunteers. Use performance management to help us continuously improve the way we work and the advice we give. Encourage staff to be flexible and agile about where and how they work. Continue to use highly valued and skilled volunteers to provide advice and optimise volunteers in other roles eg Personal Independence Payment(PIP) forms, First Point of Contact. Develop a Volunteer Strategy and capacity to provide high quality SUPPOrt to our volunteers. Leadlng to.. A culture that will be more inclusive and that will continue to make our whole service more diverse with better equality of opportunity for all. Sustalnabllity We will have a sustainable fundlng strategy Telford & Wrekin Council - ensuring we deliver against our KPIS and Council strategies and the work we do is better communicated. Community delivery is a key driver. National Citizens Advice contracts - Money and Pension Service {MaPS). Help to Claim (HTC) and Energy deliver high quality advice. meet. or exceed targets and participate in pilots and leadership groups. Partner projects - The Net, Thrive, Enable, Strengthening Families - new work in partnership with Stay and Mind. Deliver and exceed expectations. Ongoing review of MaPS recommissioning. Plan to retain expertise and delivery of debt advice if contract lost. We wlll retain our current grants and contracts but plan and generate new income to grow the service to mltigate the loss of contracts. Increase new income streams to diversify the funding mix, seeking opportunities with existing and new partners. We wlll maintain our high advice quallty Giving high quality and assured advice means we offer a better service to our clients.. able to compete for national contracts and this supports our ambitions and unique selling point {USP) locally.
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 Leoding to.. In terms of sustainability, our services will be designed and costed. taking account of the needs of those facing disadvantage, detriment or harm. Advocacy and Communications We wlll make sure the people who need us most are aware of our servlce and help them to understand their customer journey better. Ensure our stakeholders and funders understand the crucial value of the work that we do and the impact we have on individuals, families, and communities. We will share the unique work that we do and the Impart we make wlth our stafflvolunteers. funders, and stakeholders Build awareness of our USP (high quality, assured advice, free. impartial) to distinguish our service from other providers locally and nationally. Celebrate success internally with staff and volunteers and externally with stakeholders and partners. Deliver the Help to Claim KPIS by working wiih partner organisations across the Job Centre Plus UCPI Mercia District. Plan and deliver an internal two-way comrns plan for staff and volunteers that means they feel listened to, and their views are valued. We will use our data and knowledge to deliver campaisns that will make the most difference and reflect our local issues and needs. Leudlng to.. Our advocacy services will speak up for those who face intense disadvantage, detriment, or harm to their wellbeing, and we will improve how we identify and consider those needs. Culture We wlll be a great partner to collaborate with. Equity, dlverslty. Inclusion, and environmental sustainablllty will not be an add on but Integral to our service and embedded into everythlng that we do. We will be a great partner and an active player in local third sector networks, using our knowledge to influence policy and issues and to work collaboratively to seek solutions. (Year 1 Cost of Living). Our partners will be clear about the work that we do. We will embed equlty. diversity. and incluslvlty In everythlng that we do. We will continue to build a culture that is collaborative and innovative and that adapts to the changing needs of our clients. We will strive to achieve greater diversity and equality of opportunity across the organisation. Attract new funding to train local advisers who help us to represent the communitie5 we serve. We will listen to clients to find out how we can improve our service so that no one feels it's not for them. 17-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 We will continuously reduce our environmental impart. We will aim to reduce our environmental impact by embedding sustainability into all our decisions and plans. Leading to.. A culture that will be more inclusive and that will continue to make our whole service more diverse with better equality of opportunity for all. The Trustees recognise this is an ambitious plan for a relatively small organisation, but progress will be made on these strategic priorities over the three-year period. 4.2 Golng Concern The charitys contract funding has continued and, together with our reserves and expenditure control, the Trustees do not consider there will be any 'going concern, issues for the next 12 months. Therefore, at the time of approving the financial statements, the Trustees have a reasonable expertation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus, the Trustees continue to adopt the 'going concern, basis of accounting in preparing the financial statements.
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'/DIRECTORS' REPORT For the year ended 31 March 2024 5. INFORMATION ON FUNDRAISING PRACTICES 5.1 Fundraising Code of Practice CAT&W is a registered Telford and Wrekin-based charity and, as such, accepts and invites donations from members of the public, local businesses and other supporters. The charity has an income generation plan which is agreed by Trustees and a systematic approach to diversifying it5 income streams in order to minimise risks to the organi5ation. Where it undertakes fundraising with the public. it adheres to the Code of Fundraising Practice (20191 in how it goes about raising money. In 2023-24 CAT&W did not work with any professional fundraisers or commercial organisations. In future, if we were to do so, we would contract with individuals or organisations so that they are also bound by the provisions of the Code of Fundraising Practice. 6. STRUCTURE. GOVERNANCE AND MANAGEMENT 6.1 Governing Document The charity {which has the workin8 name of 'Citizens Advice Telford & The Wrekin? was formed as a company limited by guarantee on 20 September 1999 (Company Number.. 038449291. The full name of the charity is Telford and The Wrekin Citizens Advice Bureaux, and was registered with the Charity Commission on 27 September 1999 (Charity Number: 1077566). It is governed by its Mernorandum and Articles of Association, as last updated on 10 February 2003. 6.2 Organisatlonal Strurture CAT&W is governed by its Trustee Board which is responsible for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet quarterly as a minimum and delegate the day-to-day operation of the charity to the CEO and Senior Management Team. The Trustee Board is independent of the management team. A register of the Trustee's interests is kept at the registered office and is available to the public. Trustees are elected at the Annual General Meeting. Induction and trainins are provided through training courses. mentoring and e-learning. CAT&W is a member of Citizens Advice Ithe operating name of the National Association of Citizens Advice Bureaux) and complies with its national standards of advice and casework. 19-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 6.3 Trustee Induction and Training Trustee induction is structured and includes information and guidance from the Charity Commission, online mandatory training. governing documents. sight of previous Trustee meetings and minutes, site visits to our offices to meet key personnel, a briefing from the CEO and Learning Lead, and invitations to attend operational meetings and volunteer days. Training is then ongoing. 6.4 Pay and Remuneration of Senior Staff The CEO is supported by two senior managers, the Advice & Quality Advice Manager and the Finance Manager, and a wider management team. The salary levels for the CEO and Senior Managers are set based on both national comparators {other local Citizens Advice offices in the network) and to reflect the local labour market. 6.5 Related Parties We have no subsidiary undertakin8s delivered by related parties. -20-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX TRUSTEES'IDIRECTORS. REPORT For the year ended 31 March 2024 7. STATEMENT OF TRUSTEES. RESPONSIBILITIES The Trustees (who are also directors of CAT&W for the purposes of company law) are responsible for preparing the Trustees, Report and the Financial Statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law applicable to charities in England and Wales requires the Trustees to prepare accounts for each financial yearwhich give a true and fairview of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charity for that year. In preparing these accounts, the Trustees are required to: select suitable accounting policies and then apply them consistently; observe the methods and principles in the Charities SORP; make judgements and estimates that are reasonable and prudent; state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the accounts,. and prepare the accounts on the going concern basis unless it is inappropriate to presume that the charity will continue in operation. The Trustees are responsible for keeping sufficient accounting records that disclose. with reasonable accuracy at any time, the financial position of the charity and enable them to ensure that the accounts comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Disclosure of information to accountants. Each of the persons who are Trustees at the time when this Trustees, Report is approved has confirmed that: So far as that Trustee is aware, there is no relevant information of which the charitable company's accountants are unaware The Trustee has taken all the steps that ought to have been taken as a Trustee in order to be aware of any relevant audit information and to establish that the charitable company's accountants are aware of that information. The Trustee's report was approved by the Board of Trustees, on . 3 Oék.&/aoz(* David J C Shelmerdine Trustee (Chair} 21
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX INDEPENDENT EXAMINER'S REPORTTO THE MEMBERS OF TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX CHARITABLE COMPANY 8. INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES I report to the charity trustees on my examination of the accounts of the company for the year ended 315t March 2024 which are set out on pages 23 to 40. Responsibilities and basis of report As the charity trustees of the company (and also its directors for the purposes of company lawl you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 {'the 2006 ACY). Having satisfied myself that the accounts of the company are not required to be audited under due to a dispensation under audit regulation 31 (fl given by the charities commission on 26th June 2024 and therefore are eligible for independent examination instead, I report in respect of my examination of your company's accounts as carried out under section 145 of the Charities Act 2011 {'the 2011 Acr}, In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act. Independent examiner's statement I confirm that l am qualified to undertake the examination because l am a member of ICAEW, whTch is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examination givin8 me cause to believe that in any material respect: accounting records were not kept in respect of the company as required by section 386 of the 2006 Act,. or the accounts do not accord with those records; or 3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair vieW which is not a matter considered as part of an independent examination,. or 4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)]. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Signed: Date: la4r ts Ly Robert Humphreys BEng FCA (senlor Statutory Auditor) For and on behalf of James. Holyoak & Parker Limited Chartered Accountants and Statutory Auditors 1 Knights Court, Archers Way Battlefield Enterprise Park Shrewsbury. SY13GA -22-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX STATEMENT OF FINANCIAL ACTIVITIES (Including income and expenditure account) For the year ended 31 March 2024 Unrestricted Restrlcted Funds Funds 2024 2024 Total Unrestricted Restricted Funds Funds Funds 2024 2023 2023 Total Funds 2023 Note Income from: Donations and Legacies Charitable artivities Activities for generating funds 4 Investments Profit on sale of fixed asset 791 232.342 722.415 1.985 14,129 160.000 791 954.757 1,985 14.129 160,000 383 232,630 10,729 4,364 383 776,043 10,729 4.364 543.413 Total Income 409.247 722.415 1.131.662 248,106 543,413 791,519 Expendlture on.. Charitable activities 126,749 752.349 879,098 184,482 562,202 746,684 Total expendlture 126,749 752.349 879.098 184,482 562,202 746,684 Net incomel(expenditure) before transfer 282,498 (29,934) 252.564 63,624 {18,789) 44,835 Transfers between funds (29.321) 29.321 (19,2701 19,270 Net movement In funds 253.177 (613) 252.564 44,354 481 44,835 Reconclllatlon of funds: Total funds brought forward at 1 April 2023 695,333 1.389 696.722 650.979 908 651,887 Total funds carried forward at 31 March 2024 948.510 776 949.286 695,333 1,389 696,722 The statement of financial activities includes all gains and losses in the current and comparativeyear. All income and expenditure derive from continuing activities. The notes on pages 26 to 41 form part of these financial statements. -23-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX BALANCE SHEET As at 31 March 2024 2024 2023 Note Fixed assets Tangible assets 13 290,000 Current assets Debtors Cash at bank and in hand 14 36.920 991.466 16.807 504,430 1.028.386 521,237 Current Ilabilities Creditors: amounts falling due within one year 15 (79.100) (114,515) Net current assets 949.286 406,722 Total net assets 949.286 696,722 Funds of the charlty Unrestricted funds Designated funds Restricted funds 95.230 853.280 776 65,303 630,030 1,389 18 19 Total charity funds 21 949,286 696.722 The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act 2006, for the year ended 31 March 2024. The directors acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of financial statements, The members have not required the company to obtain an audit of its financial statements for the year in question in accordance with section 476. These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime. The ac ounts were roved by the Board on 3 OeA&J J2>£nd signed on its behalf by, idJCSh Imerdine ustee (Chair) -25-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX CASH FLOW STATEMENT For the year ended 31 March 2024 Note 2024 2023 Cash flows from operating activltles.. Net cash provided by operating activities 24 22,907 111.115 Cash flows from investing actlvities: Proceeds of disposal of tangible fixed assets Interest income 450,000 14.129 4,364 Net cash provlded by Investing actlvlties 464.129 4,364 Increase / (decrease) in cash and cash equivalents in the reporting period 487.036 115,479 Cash and cash equivalents at the beginning of the reporting period 504,430 388,951 Cash and cash equlvalents at the end of the reporting perlod 25 991.466 504,430 The notes on pages 26 to 41 form part of these financial statements. -26-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Charitable Company Information Telford and the Wrekin Citizens Advice Bureaux is a private limited charitable company, limited by guarantee, by not having share capital incorporated and domiciled in England & Wales. The registered office is Syer House {Unit 41. Stafford Park, TF3 3BD and the company registration number is-. 03844929. Accounting Pollcies Basls of preparatlon The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Flnancial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2015) (Charities SORP {FRS 1021). the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. The Charity meets the definition of 3 public benefit entity under FRS 102. Assets and liabilities are recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy. The financial statements are prepared in Sterling and rounded to the nearest £1. The Charity has availed itself of Paragraph 3 (2) of Schedule 4 of the Companies Act and adapted the Companies Act formats to reflect the special nature of the charitys activities. Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have not been designated for other purposes. Designated funds are unrestricted funds earmarked by the Trustees for particular purposes. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements. Income All income is included in the statement of financial activities when the charity is entitled to the funds and the amount can be measured with reasonable certainty. Income is deferred only when the charity has to fulfil conditions before becoming entitled to it or where the donor has specified that the income is to be expended in a future period. Income is received by way of grants, donations and gifts, including gift aid income where applicable, and is included in full in the statement of financial activities when receivable. Income from grants, where related to performance and specific deliverables. are accounted for when it is probable that the income will be received, and the amount can be measured reliably and is not deferred. Donated services and facilities are included at the value to the charity where this can be quantified and is material. The value of services provided by volunteers has not been included in these accounts. -27-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Accounting Policies (continued) Interest recelvable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the company; this is normally upon notification of the interest paid or payable by the Bank. Resources expended Expenditure is recognised on an accrual basis as a liability is incurred. Expenditure includes VAT which is not recoverable. and is reported as part of the expenditure to which it relates. Expenditure on raising funds; comprise the costs associated with attracting voluntary income. Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. The primary functional activity of the charity is the giving of free and confidential advice to the public. It includes both costs that can be allocated directlyto this activity and those costs of an indirect nature necessary to support them. Support costs include all those overhead costs of the office, accommodation, utility services, and other services and costs. which are in support of the activity. They also include costs of meeting the constitutional and statutory requirements of the charity, the audit fees and costs linked to the strategic management of the charity. They have been allocated to attiwty cost categories on a basis consistent with the levels of income per project. Operatlng leases The charity classifies the lease of property and printing and telecommunications equipment as operating leases. Rental charges are charged on a straight-line basis over the term of the lease. Taxatlon The charity is exempt from tax on income and gains falling within Section 505 of the Taxes Act 1988 or Sectlon 252 of the Taxation of Chargeable Gains Act 1992 to the extent that these are applied to its charitable objects. No provision for taxation has therefore been made in these accounts. Tangible fixed assets. depreciation and Impalrment Individual fixed assets (excluding IT equipment) costing £1,000 or more. and IT equipment of £1.500 or more are capitalised at cost and depreciated over their useful economic lives on the following basis: Computers, Furniture & Equipment - 3396 on cost {straight line method) The Trustees consider that freehold properties are maintained in such a state of repair that their residual value is at least equal to their net book value. As a result. the corresponding depreciation would not be material and therefore. is not charged in the statement of activities. The Trustees perform annual impairment reviews in accordance with UK Generally Accepted Accounting Practice to ensure that the carrying value is not higher than the recoverable amount. -28-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Accounting Policies (continued) Tangible fixed assets. depreciation and impairment {cont.) At each reporting date, the charity review5 the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). Debtors Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due, 1.10 Cash at bank and In hand Cash at bank and in hand includes cash in hand, deposits held at call with banks and other short term liquid investments with original maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Any bank overdrafts are shown within borrowings in current liabilities. 1.11 Credltors and provisions Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a Ihird party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. 1,12 Penslons and retirement beneflts The charity operates a defined contribution scheme. The amount charged to the statement of financial activities in respect of pension costs and other post-retirement benefits is the contributions payable in the year. Differences beimeen contributions payable in the year and contributions actually paid are shown as either accruals or prepayments in the balance sheet. 1.13 Financlal Instruments The charity only enters into basic financial instruments transactions that result in the recognition of financial assets and liabilities like trade and other accounts receivable and payable, loans from banks and other third parties and loans to related parties. Debt instruments (other than those wholly repayable or receivable within one year), including loans and other accounts receivable and payable, are initially measured at present value of the future cash flows and subsequently at amortised cost using the effective interest method. Financial assets and liabilities are offset and the net amount reported in the Balance Sheet when there is an enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously. -29-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Accountlng Pollcies {continued) 1.14 Agency arrangements Income received as part of a joint contract with other charitable organisations is held by this charity as agents for the partner charities and is not accounted for as income or expenditure of the charity, 1.15 Judgements In applying accountlng policies and key sources of estimatlon uncertalnty In preparing the Financial Statements, management is required to make estimates and assumptions which affect reported income. expenses, assets, liabilities and disclosure of contingent assets and liabilities. Use of available information and application of judgement are inherent in the formation of estimates, together with expectations of future events that are believed 10 be reasonable under the circumstances. Actual results in the future could differ from such estimates. The directors consider that there are no significant areas of key judgement or estimation uncertainty other than those identified in the accounting policies above. 1.16 Golng concern The charitvs funding has continued and, together with our reserves and expenditure control, the Trustees do not consider there to be a going concern issue for the next 12 months. Therefore, at the time of approving the financial statements, the Trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence forthe foreseeable future. Thus, the Trustees continue to adoptthe going concern basis of accounting in the preparing the financial statements. Donatlons and legacles Unrestricted Restrlcted Funds Funds Total 2024 Total 2023 Voluntary donations & gifts 791 791 383 791 791 383 -30-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Income from charitable activities Grants and contract income receivable for charitable actlvity Unrestrlrted Restricted Funds Funds Total 2024 Total 2023 Core Advice: Telford & Wrekin Council.. Corporate Energy projects Big Lottery- The Net Lottery- Community Cost of Living Innovation Cost of Living Wrekin Housing Trust- Resilience Fund Other grants 232.000 232.000 39,401 47.463 41,376 39.375 15,000 4.500 2,000 232,000 38.446 47,091 39.401 47,463 41.376 39.375 15.000 4.500 2.000 1,650 232.000 189.115 421.115 Debt & Beneflts: Money Advice & Pensions Service: Debt Advice Help to Claim (Universal Support) Telford & Wrekin Council: Children Centre Services HMRC- Good Things Foundation Thrive Telford & Wrekin: Family support Other Grants 319.187 171,831 276,425 10.000 9.000 10.794 25.000 171.831 276,425 10.000 9,000 10.794 25,000 342 162,699 225,691 10,000 8,000 10,795 342 5,630 342 503.050 Social Care & Support: Domestic and Emotional Abuse project Enable Other Grants 503,392 422,815 861 9,000 2,930 9.000 9,000 9.000 9,000 12,791 Outreach & Engagement.. Outreaches 21,250 21.250 21,250 21,250 21,250 21,250 Total income from charitable actlvltles 232,342 722,415 954,757 776,043 31
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Activities for generating funds Unrestricted Restrlrted Funds Funds Total 2024 Total 2023 Room Hire Employment incentives Other 1,805 1.805 3,140 7,589 180 180 1.985 1,985 10,729 Investments Unrestrlcted Restrlcted Funds Funds Total 2024 Total 2023 Interest received 14.129 14,129 4,364 14.129 14.129 4,364 Expenditure on charltable actlvitles by fund Unrestrlcted Restricted Funds Funds Total 2024 Total 2023 Core Advice Debt & Benefits Social Care & Support Outreach & Engagement 126.749 204.140 517,599 9.995 20,615 330,889 517,599 9,995 20,615 272,329 439,439 13,425 21,491 126.749 752,349 879,098 746,684 -32-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Analysis of expenditure on charitable artivitles Core Advice Debt & Social Care Outreach & Benefits & Support Engagement Total 2024 Total 2023 Dirert costs: Salaries and wages Staff and volunteers Office & IT costs Other costs 232,794 2.999 3.452 3.589 378.661 1.998 17,515 7.689 14 15.250 634.394 5,059 20.967 4,367 534,700 5,152 11,325 5,981 293 242.834 398,659 7.703 15.591 664,787 557,158 Support costs: Staff costs Office & IT costs Premises costs Governance and legal 53.814 9.610 16.030 8.601 74.009 13,247 22.180 9,504 1.442 255 417 178 3.000 550 1,039 435 132.265 23.662 39.666 18,718 136,182 20,498 19,449 13,397 88.055 118.940 2.292 5.024 214,311 189,526 Total expendlture 330.889 517.599 9.995 20,615 879,098 746,684 Net Incomlng resources for the year 2024 2023 This is stated after charging Operating leases- other Auditor's remuneration: Independent Examination 1.142 1,142 2,880 3,000 -33-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 Trustees During the current or previous year no remuneration or benefits for services as a directorttrustee have been paid or were payable, directly or indirectly, out of the funds of the charity to any Trustee or to any person known to be connected with them. Reimbursement of training, travel and incidental expenses to the Trustees came to £nil during the year to 31 March 2024, {2023: nil). 2024 FfE Number 2023 2024 Head Count 2023 Head Count 10 Employees Number Number of employees The average number of employees, analysed by function was: 26 Advice workers and support staff Key management personnel 18 26 21 29 29 2024 2023 Employment costs Wages and salaries Social security costs Pension costs 607.738 50,654 14.014 718.952 59,189 17.675 795,816 672,406 No employee received remuneration amounting to more than £60.000 in the period (2022123: nil) The key management personnel of the Charity comprise of the Chief Executive Officer. Operations Manager and the Finance Manager. The total employee benefits of the key management personnel of the Charity were £116,39012023: £97,910)- covering three key management personnel. -34-
TELFORD AND THE WREKIN CITIZENSADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 11 pensions There 15 3 defined contribution pension scheme for employees. The basis for allocating the employer expense between activities is based on the salary cost of staff working on that actlvity. The Charity automatically enrols eligible jobholders into a qualifying scheme in accordance with pensions legislation. The assets of the scheme are held separately from those of the company in an independently administered fund. The fund is a Group Personal Pension Scheme with Scottish Widows. The pension cost charge for the year represents contributions payable by the charitable company to the fund and amounted to £17.675 {2023: £14,014). The cost of the pension is allocated to each individual project within which an employee works. At the year-end £3,112 was owed to the pension scheme {2023: £21.966). 12 Volunteers The charity Is grateful for the huge contribution of its volunteers who are involved in service provision and support roles. During the year a total of 21 active volunteers contributed around 5,356 hours Wlth an estimated value of almost £196,000 12023: £144.200). They worked in a range of roles including Trustees, advisers. hub receptionists, telephonists, form-fillers, administrators and much more. 13 Flxed Assets Freehold Computers. property furnlture & equipment Total Cost At 1 April 2023 Disposal of asset 290,000 (290,000) 27,320 317.320 At 31 March 2024 27.320 317.320 Depreciatlon At 1 April 2023 27,320 27,320 At 31 March 2024 27,320 27.320 Net bookvalue At 31 March 2024 At 31 March 2023 290,000 290.000 -35-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 14 Debtors 2024 2023 Trade debtors Accrued income Prepayments 20.841 10,268 5.811 9,117 7,690 36,920 16,807 15 Creditors: amounts falllng due withln one year Note 2024 2023 Trade creditors PAYEINI Pensions Accruals Deferred income Other creditors 6,002 12.565 3.112 15.652 30,000 11.769 10.758 12,718 21,966 27,081 25,000 16,992 16 79.100 114,515 16 Deferred Income Deferred income comprises of income received for the following projects for which performance is expected in the following year,. totalling £41.316 in the year {2023: £2S,000): COL & Seyer House Famlly Fit out Support International Recruitment Total Balance as at 1 April 2023 Amount released Amount deferred 25,000 (25,000) 25,000 {25,000) 30.000 27.000 3,000 Balance as at 31 March 2024 27.000 3,000 30.000 -36-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 17 Financial instruments 2024 2023 Financial assets Financial assets measured at fair value through profit &10s5: Cash at bank and in hand Financial asset5 that are debt instruments measured at amortised cost: - Trade debtors - Accrued income 991.466 504,430 20,841 10.268 9,118 1.022.575 513,548 Financial liabilities Financial liabilities measured at amortised cost: Trade creditors PAYEINI Pensions - Accruals Other creditors 6.002 12,565 3.112 15,652 11.769 10,758 12,718 21,966 27,081 16,992 49.100 89,515 18 Unrestricted funds Balance 01 April 2023 Movement Balance at Between 31 March Funds 2024 General funds: Free reserves Designated funds: Continuity reserve Designated funds: Freehold propety Designated funds.. IT replacement Designated funds: Premises repairs Designated funds: Staffing reserve Designated funds: Development costs Premises Liability Premises Reinstatement Liability MaPS Business Continuity 19,333 223.500 290,000 10,000 50,000 52,500 50,000 75.897 250.500 (290.000) 95.230 474.000 10.000 50.000 63.000 50.000 89,280 75.000 42.000 10.500 89.280 75.000 42.000 Total Unrestricted funds 695.333 253.177 948.510 TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 -37-
18 Unrestricted funds {continued) A designated fund is held of £nil for freehold propety (2023: £290,000). Movement in year consists of incoming resources of £409.248. less outgoing resources of £126,748. less transfers to restricted funds of £29,321 (note 191. 19 Restricted fund5 The income funds of the charity include restricted funds comprising the following unexpended balance5 of grants received for specific purposes- Balance at 01 April 2023 Transfers Balance at Between 31 March Funds 2024 Incoming resources Resource5 expended Core Advice: Energy Projects Big Lottery- The Net Cost of Living Innovation Community Cost of Living Wrekin Trusr- Resilience Fund International recruitment Other Grants 39.401 47.463 15.000 39.375 41.376 4.500 1000 {39.3231 151.216) 115.573) 140.306) (49,216) (4,900) (2.210) (1.396) 78 41 3.712 573 931 7.840 400 210 1.348 1.389 189.115 (204.1401 13.714 78 Debt & Benefits: Maps: DebtAdvice Help to Claim (Universal Support) T&W Council: Children Centre Services HMRC- Good Things Foundation Thrive Famitysupport 171.831 276.425 10,000 9.000 10.794 {171.880) 1289,697} (10.612) (9.494) {10.9791 49 13.272 612 494 185 63 63 503.050 (517.599) 14.612 Social Care & Support: Enable 99 995 9.000 (9.995) Outreach & Engagement Outreach 21.250 (20.615) 635 Total 1,389 722.415 (752.3491 29.321 776 -38-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 20 Purpose of funds (material funds only) Unrestricted Funds General reserves The general reserves represent accumulated income received which are free to be used within the objectives of the charity. These funds are available for the future needs and working capital of CAT&W, at the absolute discretion of the Trustees. Designated Reserves Reserves policy - As agreed and set out in the Reserves policy in the Trustees, report, point 3.3 if the funding sources ceased for the charity orfor certain projects which is an on-going risk.. A fund set up to provide for the replacement of the IT system and equipment expected to expended within the next two years; A fund to set aside for the fit out costs relating to Syer House. - A fund to cover the costs of staff redundancy if the funding sources ceased for the charity or for certain projects which are an on-going risk; A fund to cover the costs of consultancy for management development work expected to be expended within the next 12 months,. - A fund for the lease term of Syer House expected to be expended in three years. IT replacement Premises repairs Staffing reserve Development costs Premises Liability Syer House Reinstatement Liability- A fund for the potential costs of reinstatement of Syer House following the lease terms expected to be expended in three years. Money and Pensions Service Business Continuity A fund consisting of three months staffing costs for the money and Pensions Service Project. Restrlcted Funds over £30k In annual income Help to Claim This is a project funded by DWP through the national Citizens Advice, to provide support to people claiming Universal Credit. - This is funding from the Money Advice and Pensions Service through national Citizens Advice. to offer debts advice and casework. The Net is a partnership between CATW, Stay and Telford Mind providing money, housing and crisis support services for local people unable to access or engage with existing services. This is funding through national citizens advice to find initiative ways to support clients through the cost-of-living crisis. This is a one-off grant. The Lottery Community cost of living -This is a funding due to the increased demand on the service from the costs- of-living crisis. This is a one-off grant to cover costs from July 2023 to March 2024. Debt Advice The Net Innovation -39-
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 21 Analysis of net assets between funds {a) Current year Unrestricted funds Restricted funds Total Fund balances at 31 March 2024 are represented by. Net current assets 948.510 776 949,286 {b) Prior year Unrestricted funds Restrirted funds Total Fund balances at 31 March 2023 are represented by: Tangible fixed assets Net current assets 290,000 405.333 290,000 406,722 1,389 695,333 1,389 696,722 22 Commitments under operating leases As at 31 March 2024, commitments under non-cancellable operating leases as follows: 2024 2023 Operatins leases which expire: Within one year Between two and five years Over five years 115.800 2,850 23 Related parties There have been no related party transactions in the year. There was no reimbursement of Trustee expenses in 2023. see note 9. (2023: There have been no related party transactions in the year, or reimbursement of the Trustees expenses as disclosed in note 9).
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024 24 Reconciliation of cash flows from operating artlvltles 2024 2023 Net income l (expenditure) for the reporting period Less: Investment income Gain on disposal of tangible fixed assets (Increase) I decrease in debtors Increase l (decrease) in creditors 257.521 (14.129) {160.000) (20.113) (40,372) 44.835 (4,364) 3,311 67,333 Net cash provided by operatlng artlvities 22,907 111,115 25 Analysis of cash and cash equivalents 2024 2023 Cash at bank and in hand 991,466 504,430 Total cash and cash equlvalents 991,466 504,430 26 Government grants Income from government grants comprises grants made by local authorities to fund the charitys objectives. See note 3 for more information and to the amount and source of these grants. 27 Worklng In partnershlp with other charitable organlsations During the year the charity has collaborated with a number of other local charities to makejoint tenders to supply support to people living in the Telford and Wrekin area. 28 Members liablllty The Charity (which has the working name of 'Citizens Advice Telford & The Wrekin? was formed as a company limited by guarantee on 20 September 1999 (Company Number.. 038449291. The fLJII name of the charity is Telford and the Wrekin Citizens Advice Bureaux and was registered with the Charity Commission on 27 September 1999 {Charity Number: 1077566). None of the Trustees has any beneficial interest in the company. All of the Trustees are members of the company and guarantee to contribute £1 in the event of winding up. -41
TELFORD AND THE WREKIN CITIZENS ADVICE BUREAUX DETAILED INCOME & EXPENDITURE ACCOUNTS (MANAGEMENT INFORMATION ONLY) For the year ended 31 March 2024 2024 2023 INCOME Grants for charitable activities Donations Bank interest Other income 954.757 791 14,129 161.985 776,043 383 4.364 10,729 TOTAL INCOME 1.131.662 791,519 EXPENDITURE Staff & volunteer costs Salaries. Nl & pension Recruitment & training Travel & Subsistence Volunteer expenses Other 766,657 1,027 2.678 898 45 771.717 670,882 2,526 850 1,057 17 676,032 Offlce & IT Costs CitA insurance Computer & telephone costs Office equipment Postage, stationery & shreddin8 Reference materials & memberships 2,393 26,383 40 9,697 2,280 16,420 82 6,754 43,525 30,953 Premlses costs Fire maintenance, Cleaning & repairs Heat, light & water Insurance - general 21.328 14,123 7,192 8,255 39,666 19,450 Governance & Other costs Audit & other accounting Legal & professional Bank charges Other 2.880 15,838 794 3,000 10.397 632 24,190 20,249 879,098 746,684 TOTAL EXPENDITURE 44,835 NET INCOMEI{EXPENDITURE) 252,564 -42-